COMMUNITY PROFILE

2019

www.tedc.org TABLE OF CONTENTS

Attractions 3 Climate 8 Cost of Living 9 Demographics 11 Education 13 Finance 18 Government 20 Location 23 Media 24 Medical 26 Office Market 29 Real Estate 30 Retail 32 Retirement 34 Taxes 35 Technology 38 Transportation 40 Utilities 45 Workforce 47 Employment 54

2 ATTRACTIONS

ANNUAL EVENTS

Annual Event Occurrence

TABA Home Products Show February Azalea Spring & Flower Trail March Azalea 10K, Fun Run March Art in the Park at The Goodman April Downtown Tyler Art Walk April Taste of Tyler April Cinco de Mayo May Tyler's Komen Race for the Cure May UT Tyler Patriot Golf Classic May Cattle Barons' Gala June Juneteenth Celebration June TABA Parade of Homes June Tyler Jaycee's 4th of July Celebration July East Texas State Fair September Tyler Area Chamber Golf Tournament September Downtown Tyler Film Festival October Rose Season October Texas Rose Festival October Mistletoe & Magic November Christmas Parade & Tree Lighting Ceremony December Downtown Tyler Museum Alliance Holiday December Open House

Holiday in the Park December

3 ATTRACTIONS

PERFORMING ARTS Performing Art Description Phone Caldwell Auditorium Hosts various performances; managed (903) 262-2300 300 South College Ave. by Tyler ISD East Texas Symphony Orchestra Offers concerts and youth concerts (903) 526-3876 107 E. Erwin St. Liberty Hall Historic theater that shows classic 103 E. Erwin St. movies, live comedy, live theater and (903) 595-7274 live music Half Mile of History Promotes and displays diverse aspects 423 West Ferguson of Tyler’s history to enhance (903) 531-1175 awareness of its importance R. Don Cowan Fine & Houses Vaughn Auditorium, Performing Arts Center Braithwaite Recital Hall, Meadows Art (903) 566-7424 3900 University Blvd. Gallery, & White Lobby Tyler Civic Chorale Provides choral music, fall and spring (903) 597-6317 230 W. Rusk concerts offered Tyler Civic Theater Center The first theatre in America designed 400 Rose Park Drive for production of theatre-in-the-round (903) 592-0561

MUSEUMS Museum6 Description Phone American Freedom Museum 15,000 sf of galleries containing over 600 1051 N. Houston St. amazing artifacts and documents from our (903) 894-5252 Bullard, TX 75757 nation’s history Carnegie History Center Housed in an old library with exhibits (903) 592-5993 125 S. College artifacts of Tyler's history Goodman-LeGrand House & Museum Texas Historic Landmark from (903) 531-1286 624 N. Broadway Ave Civil War Era Historic Aviation Memorial Museum Aviation memorabilia (903) 526-1945 2198 Dixie Drive Smith County Historical Society Museum County artifacts dating from the days of the (903) 592-5993 125 S. College American Indians to the present Tyler Museum of Art World class exhibits, gift shop, and café (903) 595-1001 1300 S. Mahon Street Tyler Rose Garden & Museum Showcasing memorabilia of the history of the 420 Rose Park Drive Tyler rose growing industry and the Rose (903) 597-3130 Festival

4 ATTRACTIONS

EDUCATIONAL ATTRACTIONS Educational Attraction Description Phone Tyler Public Library 201 S. College Ave. Features 227,241 volumes (903) 593-7323

Caldwell Zoo 2203 Martin Luther King Jr. 85-acre park, over 3,000 animals (903) 593-0121 Blvd.

Discovery Science Place Downtown children's math and (903) 533-8011 308 N. Broadway science museum

Vaughn Conservatory Ranked 5th in the State, cultivation of (903) 510-2200 1400 E. Fifth exotic and ornamental plants

The Center For Earth & Space Educational and entertaining Science Education programs to encourage an interest in, (903) 510-2312 1411 E. Lake Street and support for, science education. Camp Tyler 15143 Camp Tyler RD Offers outdoor educational programs (903) 565-4475 Whitehouse, TX 75791 Tiger Creek Animal Sanctuary A rescue facility for tigers, lions, and (903) 858-1008 17552 FM 14 cougars

HISTORIC SITES Historic Site Description Phone Camp Ford Historical Park Largest Confederate Prisoner of War (903) 592-5993 Hwy 271 & Loop 323 camp west of the Mississippi

Cotton Belt Train Depot Restored depot, built in 1905, houses (903) 595-7232 210 E Oakwood St railroad memorabilia

Dewberry Plantation Antebellum home built between 1852 (903) 825-9000 14007 FM 346 West and 1854 Bullard, TX 75757 McClendon House Victorian home built in 1878 806 W. Houston has many of its original furnishings (903) 592-3533

Camp Fannin A highly revered historical site here in 3600 Jill Circle Tyler from WW2. Extensive information (903) 592-3724 on the importance can be found at www.campfannin.com

5 ATTRACTIONS

AMUSEMENTS Amusements Phone Camp Ford Historic Park (903) 592-5993 Cherokee Trace Drive Thru Safari (903) 683-3322 Green Acres Bowl (903) 561-2911 New York, Texas Zipline Adventures (903) 681-3791 Noble E. Young Skateboard Park (903) 531-1370 Rose City Flying Clays (903) 597-3345 Studio Movie Grill Tyler (903) 508-6991 The Villages Marina (903) 561-1413 The Waterpark at the Villages (903) 534-8400

RECREATION Recreation Activity Available Baseball Fields 30 Soccer Fields 15 Swimming Pools (Public) 2 Swimming Pools (Private) 2 Movie Theater Screens 33 City Parks/with Playgrounds 25/19 Resorts & Campgrounds 15 DISTRICTS  Antique District - located in the heart of downtown Tyler, comprised of antique and specialty shops.  Azalea District* - listed in the National Register of Historic Places - in 1960, a group of homeowners decided to open their gardens to visitors each Spring, launching the first Azalea District  Brickstreet District* - listed in the National Register of Historic Places - the district is about 1/2 mile south of downtown and encompasses 29 blocks of residential, commercial, and institutional structures.  Charnwood Residential Historic District* - listed in the National Register of Historic Places - encompasses 12 blocks of the late 19th and early 20th century residential development. * More information on these historic districts located at www.historictyler.org

6 ATTRACTIONS

GOLF Course Type H Phone

Birmingham Forest Golf Club 9 public (903) 683-9518 The Cascades Country Club 18 private (903) 525-0000 Cherokee Ranch Golf Club 18 public (903) 541-4700 Eagle's Bluff Country Club 18 private (903) 825-1123 Emerald Bay Club 18 private (903) 825-3388 Garden Valley Golf Resort 18 public (903) 882-6100 Hideaway Lake Golf Course 27 private (903) 882-8511 Hilltop Country Club 9 semi-private (903) 842-3516 Hollytree Country Club 18 private (903) 581-4952 Oak Hurst 18 public (903) 894-7079 Pine Dunes Resort 18 public (903) 876-4336 Pine Springs Golf Course 18 public (903) 526-4653 Willow Brook Country Club 18 private (903) 592-8226

CAMPING/LAKES

Camping/Lake Bellwood Lake Lake Palestine Lake Tyler Lake Tyler East Tyler State Park

CHURCHES Tyler has over 300 churches, synagogues, and mosques representing all major denominations. LODGING Ample lodging is available with 39 Hotels/Motels (3,044 rooms) and 5 Bed & Breakfasts (38 rooms) in the Tyler area.

7 CLIMATE

One of the most attractive features of the Tyler area is the climate. Because of the consistently Month High Low mild weather and abundant amount of annual January 58° 36° rainfall, Tyler is a gardener's paradise. Perennials, bulbs, fruits and vegetables all grow as abundantly April 78° 53° as our pine trees. Spring flowers begin blooming in 93° 71° early March and continue throughout the Summer. July October 78° 55° TEMPERATURES

RAINFALL Tyler's average annual rainfall is 46.7 inches and the area averages over 248 days of sunny weather annually.

8 COST OF LIVING

Tyler's cost of living index at the end of 2019 was 91.9 of 100 TYLER MSA COMPOSITE and has consistently been 90-96% of the national average for 2019 Annual Average the past six years. Cost of living indexes measure the relative price levels for consumer goods and services compared against Category Index the national average. The national average is always 100. Groceries 91.1 Indexes below 100 indicate lower prices (less expensive) than Housing 78.8 the national average. Utilities 110.9 For example, Tyler's grocery index is 91.1. If during 2019 you Transportation 94.2 bought a $100 basket of groceries in a city with a grocery index Health Care 90.7 of 100, you would pay $100, the national average, for those Miscellaneous 96.7 groceries. However, in Tyler, you would only pay $91.10 for that same basket of groceries - a savings of $8.90, or 8.9%. In Total 91.9 other words, your hard-earned dollars can buy more goods in Tyler than anywhere in the nation on average.

The Council for Community and Economic Research (ACCRA) conducts a nationwide survey and calculates the cost of living index each quarter. Since the number of respondents to the survey change each quarter, it is impossible to compare a quarter with any other quarter. A decline in the composite score or any categorical score does not necessarily mean prices have dropped, though this is possible. A drop in an index could also be caused if prices are rising locally and on the national average, but the local prices are rising at a smaller pace than the national average. The cost of living index is not a measure of inflation!

COST OF LIVING CITY COMPARISONS The following table compares the cost of The following table compares the cost of living index for cities the size of Tyler in living index for other U.S. cities, regardless 2019: of size, in 2019:

Location Index Location Index Tyler, TX 91.9 Tyler, TX 91.9 Burlington, VT 114.3 Chicago, IL 120.0 Fargo, ND 91.1 Denver, CO 110.8 Hot Springs, AR 91.8 Fort Lauderdale, FL 116.1 Lafayette, IN 89.4 Reno, NV 113.6 Norman, OK 87.4 New York (Manhattan), NY 237.4 Pueblo, CO 94.5 San Francisco, CA 196.6 St. George, UT 98.6 Washington, DC 159.0

9 COST OF LIVING

SALARY COMPARISONS The following 2019 salary rates in the table below were provided by the Bureau of Labor Statistics. You can also view other supplemental data found in our Labor Market Survey and Wage and Benefits Survey - two publications produced by the Tyler Economic Development Council every three years.

Job Classification Tyler MSA Texas Nation

Accountant/Auditor $77,090 $79,360 $79,520 Bookkeeping/Accounting/Audit Clerk $38,300 $41,920 $42,960 Chief Executive $217,590 $231,310 $193,850 Civil Engineer $94,980 $96,480 $94,360 Computer Programmer $74,010 $95,620 $92,610 Customer Service Representative $34,300 $34,320 $37,320 Electrician $46,260 $52,230 $60,370 Executive Secretary/Administrative Asst $50,090 $59,370 $62,920 General/Operations Manager $94,170 $121,270 $123,030 Janitor/Cleaner $24,430 $25,760 $30,010 Loan Officer $101,650 $81,930 $76,200 Machinist $46,210 $46,420 $46,120 Middle School Teacher $48,020 $56,290 $63,550 Plumber, Pipefitter, & Steamfitter $46,640 $50,320 $59,800 Production Occupations $34,370 $40,090 $40,140 Registered Nurse $62,400 $74,540 $77,460 Shipping Clerk $35,120 $34,710 $36,030 Administrative Services Managers $74,920 $101,170 $106,550 Tractor Trailer Truck Driver $40,960 $45,940 $46,850 Welder/Cutter/Brazer $40,890 $46,940 $45,190

* An asterisk for this indicates that data for this geographic data can not be displayed because the number for this sample case is too small. COST OF LIVING SALARY ADJUSTMENTS If you were living in Manhattan, NY and contemplating a job offer in Tyler, TX, how much of a decrease in your after-taxes income can be taken and still be able to maintain your present lifestyle? Using the cost of living index, you can estimate how much it would take. Manhattan has a composite index of 248.5 and Tyler has a composite index of 90.9 . You could maintain the same lifestyle with only 63.4% of your original salary! Salary adjustment = 100 x [(248.5– 90.9)/(248.5)] = 63.4% If your after-tax salary is $80,000 in Manhattan, you would need a salary of $50,720 in Tyler, TX to enjoy the same lifestyle. What if you were moving to Manhattan, NY from Tyler, TX with an after-tax salary of $80,000. How much you have to earn in Manhattan (after-taxes) to enjoy the same lifestyle you had in Tyler? Salary adjustment = 100 x [(248.5– 90.9)/(90.9)] = 173.4% You would have to earn $138,720 to enjoy the same lifestyle in Manhattan as you did in Tyler! 10 DEMOGRAPHICS

The City of Tyler has experienced significant growth over the last several years. The latest 2019 Census projections estimate the Tyler MSA population at 232,751. It should be noted that the Census Bureau maintains data at the city, county, MSA, and state levels. When gathering or reviewing data for the Tyler MSA, this data will be identical to data collected for Smith County, which has the same geographic boundaries as the Tyler MSA. Over the past 10 years the MSA grew by approximately 1.6% per year.

POPULATION TRENDS

11 DEMOGRAPHICS

DEMOGRAPHIC SUMMARY

The following table provides a quick summary of the most requested Census 2018 estimates of demographic data.

Attribute City of Tyler Tyler MSA Texas Population 106,985 232,751 28,995,881 Under 18 24,637 55,686 7,399,484 20 to 34 Years 25,800 46,327 6,170,645 35 to 54 Years 21,904 53,497 7,461,622 55 to 64 Years 11,607 27,266 3,233,916 65 Years or Over 15,822 35,671 3,599,599

Male 46.5% 47.3% 49.7% Female 53.5% 52.7% 50.3%

Median Age 33.1 36.6 34.3

Median Household Income $49,254 $53,511 $59,570 Per Capita Income $27,460 $27,141 $30,143

One Race 98.1% 98.3% 97.3% Two or More Races 1.9% 1.7% 2.7% White 69.5% 78.4% 75.8% Black/African American 25.5% 18.4% 13.3% Asian 2.9% 1.9% 5.7% American Indian/Alaska Native 0.2% 0.9% 1.2% Other 3.2% 2.2% 6.7%

Hispanic/Latino Ethnicity 21.7% 19.3% 39.6%

U.S. Census, 2018 5-Year ACS

NOTE: You will notice that if you add all the individual race categories with the category "Hispanic/Latino Ethnicity", the total percentage will exceed 100%. This is caused by the fact that the Census does not consider "Hispanic/Latino Ethnicity" as a race, but rather an ethnicity.

12 EDUCATION

Smith County has ten public independent school districts (ISD's) - the largest being the Tyler ISD. Tyler ISD opened a new facility in the Fall of 2015; the Career & Technology Center which connects students with real-world experiences from a variety of career fields and interests in a rigorous, project-based learning environment. The following table will provide a summary of size, enrollment, and contact information for the eight primary school districts.

Number Student/ Number ISD of Teacher of Phone Students Ratio Facilities

Arp 899 12.2:1 3 (903) 859-8482 Bullard 2,556 12.6:1 6 (903) 894-6639 Chapel Hill 3,553 14.4:1 5 (903) 566-2441 Lindale 4,073 14.5:1 6 (903) 881-4000 Troup 1,081 13.1:1 3 (903) 842-3067 Tyler 17,979 14.7:1 24 (903) 262-1000 Whitehouse 4,725 14.9:1 7 (903) 839-5500 Winona 1,073 13.7:1 3 (903) 939-4000 TYLER ISD PERFORMANCE There are over 1,047 public school districts in Texas. The performance of all Texas public school is measured in Texas by the State of Texas Assessment of Academic Readiness (STAAR) test. The Texas Education Agency maintains an extensive database of school performance reports for public review as well as other data to measure the performance of schools. The following table contains the recent results for Tyler ISD compared to State of Texas averages:

2018 STAAR Passing Rates Tyler Tyler ISD Results Texas ISD Tyler Subject Grade Texas ISD Attendance Rate 2016-2017 95.5% 95.7% Mathematics 4 67% 65% Graduation Rate Class of 2017 91.4% 89.7% Mathematics 6 49% 56%

Mathematics 8 83% 81% Tyler 2017 Average Exam Scores Texas ISD Reading 4 58% 63%

Reading 6 42% 47% SAT Scores 1041 1019

Reading 8 80% 79% ACT Scores 19.8 20.3

13 EDUCATION

PRIVATE/PAROCHIAL SCHOOLS

Student/ Grades Number of Private/ Parochial School Name Teacher Phone Taught Students Ratio

All Saints Episcopal 3K-12 650 5:1 (903) 579-6000 The Brook Hill School 4K-12 680 7:1 (903) 894-5000 Christian Heritage School K-12 119 8:1 (903) 593-2702 East Texas Christian Academy 3K-12 200 9:1 (903) 561-8642 Good Shepherd School 4K-12 105 6:1 (903) 592-4045 Grace Community School 4K-12 971 10:1 (903) 566-5678 Kings Academy Christian School 4K-12 103 10:1 (903) 534-9992

Oak Hill Montessori School 18 mo. - 6 19 7:1 (903) 561-1002

St. Gregory Cathedral School 4K-5 208 11:1 (903) 595-4109 Bishop T.K. Gorman Regional 6-12 391 12:1 (903) 561-2424 Catholic School

CHARTER SCHOOLS

Student/ Grades Number of Charter School Teacher Phone Taught Students Ratio

Cumberland Academy K-9 1,161 13:1 (903) 581-2890

Premier High School 9-12 105 18:1 (903) 592-5222

UT Tyler Innovation 3-9 242 16:1 (903) 705-4330 Academy

14 EDUCATION

HIGHER EDUCATION Somewhat unusual for its size, Tyler is home to 3 colleges and universities as well as other educational facilities that provide a very large and talented employment pool with an advanced education. Below is a summary of each of these institutions:

TYLER JUNIOR COLLEGE WEB 1327 South Baxter Ave. www.tjc.edu Tyler, Texas 75701 (903) 510-2200 or (800) 687-5680 TJC is a two-year college with more than 11,000 students. The college is accredited to award the associate in arts degree, the associate in applied science degree and certificates of proficiency. TJC provides solid basics for freshman and sophomore students who plan to transfer to upper-level universities, along with technical degrees and certificate programs. They are adding more resources to the criminal justice and nursing departments.

TJC’s Robert M. Rogers Nursing and Health Science Center is a new 155,000-square-foot, state-of-the-art training ground for future nurses, dental hygienists, sonographers, radiologic technologists, and a host of other health care professionals including: occupational therapy assistant, wellness and exercise specialist, physical therapist assistant, dental assisting, community health worker and polysomnography.

TYLER JUNIOR COLLEGE West Campus WEB 1530 SSW Loop 323 www.tjc.edu Tyler, TX 75701 (903) 510-2900 TJC’s West Campus supports local business and industry by providing training to area employers as well as individuals seeking continuing education and upgraded job skills. Over 18,000 employers and citizens throughout East Texas have benefitted from the programs and offerings provided by the School of Continuing Studies at TJC in 2014. The Energy Center is a $7.56-million, three-story addition to the TJC West Campus. The Energy Center houses facilities and training for three major areas: power production, energy extraction and process industry. The associate’s degrees and certificates that fall under these categories are: ammonia certification; biomedical equipment repair; electrical and electronic controls; geothermal, industrial electrical maintenance; instrument and control; mechanical, robotic and automated systems; and solar and wind.

15 EDUCATION

THE UNIVERSITY OF TEXAS AT TYLER WEB 3900 University Blvd., Tyler, Texas 75799 www.uttyler.edu (903) 566-7000 or (800) UT-TYLER

The University of Texas at Tyler is a centerpiece for learning, culture and natural beauty in East Texas, located midway between Dallas, Texas and Shreveport, Louisiana. Founded in 1971, UT Tyler, a proud campus of The University of Texas system is one of the fastest growing universities in the State of Texas. Offering more than 90 undergraduate and graduate degrees in four colleges. Student enrollment is at 10,402 as of Fall 2017. UT Tyler – The Ben and Maytee Fisch College of Pharmacy 3900 University Blvd., Tyler, TX 75799 Pharmacy Admissions: (903) 565-5777

Opened in Fall 2015 as the first Doctor of Pharmacy (Pharm.D.) program in East Texas. The Ben and Maytee Fisch College of Pharmacy offers the Pharm.D. degree in a student-centered, innovative format that will prepare students to become exceptional pharmacists. The pharmacy school is housed in W.T. Brookshire Hall, which was constructed on the UT Tyler campus. Brookshire Hall will be a first-class facility, specially designed to support team-based learning.

UT Tyler – Soules College of Business 3900 University Blvd., Tyler, TX 75799 Business Admissions: (903) 566-7363

In August 2018, The University opened up the new 140,000-square-foot Soules College of Business. The largest of UT Tyler's six colleges, the Soules College of Business is accredited by the Association to Advance Collegiate Schools of Business (AACSB), the Association of Technology, Management and Applied Engineering (ATMAE), and the Category Management Association, one of only four schools in the nation to receive such distinction.

16 EDUCATION

UT HEALTH NORTHEAST WEB 11937 U.S. Hwy. 271 ., Tyler, Texas 75708 www.uthct.edu (903) 877-7777

As the only university-based health science center in East Texas, UTHSCT is home to 27 medical specialties, a hospital and 24/7 emergency room, as well as laboratory and clinical research facilities. Medical education programming includes two medical residency programs in Family Medicine and Occupational Health, collaborative degree programs in Environmental Medicine and in Biotechnology, clinical rotations for nurses and other allied health providers, and continuing education for physicians and other health care specialists. In June 2005, UTHSCT was given authority to award academic degrees.

TEXAS COLLEGE WEB 2404 N. Grand Ave., Tyler, Texas 75702 www.texascollege.edu (903) 593-8311 or (800) 306-6299

Founded in 1894, Texas College offers 12 baccalaureate degree programs within four divisions and has maintained a commitment to academic excellence for over 100 years. Enrollment is approximately 1,000. EDUCATIONAL ATTAINMENT The following graph compares the highest level of educational attainment percentages of the population 25 years and over for the nation, State of Texas, and Tyler MSA/Smith County. 30.%

25.%

20.%

15.% 27.3% 25.7% 25.1% 10.% 24.6% 22.1% 20.8% 19.1% 18.8% 5.% 17.4% 11.8% 9.9% 9.4% 8.3% 8.5% 8.4% 6.9% 7.8% 7.2% 0.% No Diploma High School Some College Associates Bachelor's Graduate or Professional Tyler MSA Texas United States

17 FINANCE

BANKS

Tyler is considered a Name of Bank Branches Phone regional hub for Banking American State Bank 6 (903) 859-3279 and Finance in East Texas. Austin Bank 10 (903) 644-9275 BancorpSouth Bank 2 (903) 534-5298 Bank of America 2 (903) 534-6400 Bank of Tyler 1 (903) 597-2722 BBVA Compass 1 (903) 534-1510 BTH Bank 1 (903) 561-6617 Capital One 1 (903) 579-9790 Chase Bank 4 (903) 561-5000 Citizens 1st Bank 1 (903) 581-1900

Citizens State Bank 2 (903) 581-8100 2016 CITY BOND RATINGS First Convenience Bank 1 (800) 903-7490 General Obligation Bonds MidSouth Bank 1 (903) 592-8700 AAA (S&P) Prosperity Bank 3 (903) 593-1767 Revenue Bonds AA+ (S&P) Regions Bank 6 (800) 295-8472 Revenue Bonds AAA (S&P) Southside Bank 23 (903) 531-7111 (Prior Senior Lien Debt) Texas Bank and Trust 5 (903) 730-5900 Texas National Bank 2 (903) 944-7830 The City of Tyler has no General Obligation debt Vera Bank 3 (903) 595-5571 and has the lowest tax Woodforest National Bank 2 (903) 405-5557 rate for Texas cities over 15,000 in population

18 FINANCE

CREDIT UNIONS

Name of Credit Union Phone Altra Credit Union (903) 581-6091 CASE Federal Credit Union (903) 877-9113 Cooperative Teachers Credit Union (903) 561-2603 East Texas Professional Credit Union (903) 581-5431 Highway Employees Credit Union (903) 593-8987 Kelly Community Federal Credit Union (903) 597-7291 Keystone Credit Union (903) 882-4343 McMurrey Federal Credit Union (903) 595-3300 MOPAC Employees Federal Credit Union (903) 729-3226 Telco Plus Credit Union (903) 597-4321 Tyler City Employees Credit Union (903) 592-6106 United Credit Union (903) 595-3604 United Heritage Credit Union (903) 597-7484

19 GOVERNMENT

CITY OF TYLER The City Charter of Tyler provides for a Council-Manager form of local government. The Mayor is elected at large and Council Members function as the policy-making body of the city's government, determining the overall goals, objectives and direction for city services, and adopting the annual operating budgets for all City departments. The Tyler City Council members are elected for two-year terms to represent the citizens of the City of Tyler and represent six single member districts. The total city staff is currently at 803. The current tables below were provided by http://www.cityoftyler.org/.

CITY COUNCIL NON-ELECTED OFFICIAL City Manager Edward Broussard

CITY COUNCIL ELECTED OFFICIAL Mayor Martin Heines District 1 (Central) Linda Sellers District 2 (West) Broderick McGee District 3 (Northwest) Ed Moore District 4 (Northeast) Don Warren District 5 (East) Bob Westbrook District 6 (South) John Nix

CITY DEPARTMENT PHONE NUMBER Mayor/City Council (903) 531-1250 City Manager (903) 531-1250 Planning & Zoning (903) 531-1175 City Permits (903) 531-1151 City Hall Information (903) 531-1100 Water Utilities (903) 531-1238 Development Services (903) 531-1039 Engineering Services (903) 531-1239

City Website: www.cityoftyler.org

20 GOVERNMENT

TYLER FIRE DEPARTMENT - (903) 535-0005 Full Time 165 Structural Stations 10 Airport Stations 1 Fire Insurance ISO Rating 2 TYLER POLICE DEPARTMENT - (903) 531-1000 Full Time Law Enforcement 194 Civilian Police Employees 41

Enhanced 911 Service Operators 22

When compared to cities of similar size, Tyler remains significantly lower in both violent crimes as well as property crimes. PROPERTY CRIMES City of Tyler 5,000 4,000 3,000 2,000 4,481 3,757 3,401 3,337 3,305 3,302 3,271 3,145 2,781 1,000 2,665 1,040 243 954 203 806 162 986 134 873 204 640 174 668 220 664 156 451 146 384 165 - 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Burglary Larceny/Theft Auto Theft

VIOLENT CRIMES City of Tyler 500 400 300

200 422 392 355 344 336 328 279 277 257 100 254 106 139 92 4 93 6 76 4 93 5 86 6 1 66 4 5 70 11 95 9 - 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Robbery Assault Homicide

21 GOVERNMENT

SMITH COUNTY At the heart of each of the 254 Counties in Texas is the Commissioners Court. Each County has four precinct Commissioners and a County Judge. These five elected officials make up the Commissioners Court, with the County Judge acting as the Chairman of the Court. This body conducts the general business of the County and oversees County financial matters, including formulation of the annual budget. While most functions are administered by the Elected Officials, others are managed by Department Heads, appointed by the Commissioners Court, such as the County Engineer, Pre-Trial Release Director, Personnel Director and Veteran's Service Officer. Smith County Website: www.smith-county.com

COUNTY SEAT ELECTED OFFICIAL Acting County Judge Nathaniel Moran Commissioner Pct. #1 Jeff Warr Commissioner Pct. #2 Cary Nix Commissioner Pct. #3 Terry Phillips Commissioner Pct. #4 JoAnn Hampton

COUNTY DEPARTMENT PHONE NUMBER Commissioners Court (903) 590-4600 District Attorney (903) 590-1720 District Clerk (903) 590-1660 County Clerk (903) 590-4670 Fire Marshall (903) 590-2655 Tax Assessor (903) 590-2920 Sheriff (903) 590-2661 Smith County Appraisal District (903) 510-8600 Veterans (903) 590-2950 SMITH COUNTY 911 - (903) 566-8911 Features of the Smith County 9-1-1 Communications District include: •Enhanced 911 System •Delivering 911 calls with Automatic Number Identification and Location Information to any Public Service Answering Point (PSAP) located in Smith County •Administration of 911 Database where caller's phone and location information are stored and retrieved for each 911 call •Administration of the 911 network and routing which deliver the call to the appropriate PSAP

22 LOCATION

REGIONAL HUB

Tyler, Texas is considered the advanced manufacturing, Land Area (City) 53 sq. miles health care, educational, and retail center of East Texas. We offer companies a quality, centrally located, middle Land Area (County) 932 sq. miles market location with many of the advantages of a major market. The economy is diverse and the area offers Elevation 558 feet abundant and low cost labor, land, and buildings. Tyler is Latitude 32°21'04"N part of the Tyler MSA which includes all of Smith County, Texas. Longitude 95°18'03"W

Tyler/Smith County is strategically positioned just 90 miles east of Dallas/Fort Worth, 90 miles west of Shreveport, LA, and less than 200 miles north of Houston. Both Shreveport and Houston have international shipping facilities. Tyler has excellent interstate and U.S. Highway systems with I-20, U.S. 271, and U.S. 69, and four major state highways (64, 31, 155 and 110) that provide efficient and economical transportation to all destinations.

DISTANCE TO MAJOR METROPOLITAN AREAS According to the U.S. Census Bureau, the estimated 2017 population for the Tyler Metropolitan Statistical Area (MSA) was 227,727. The table below shows the Census Bureau 2017 estimates for other MSA's within 500 miles of Tyler.

MSA DISTANCE FROM POPULATION* TYLER Austin, TX 225 2,115,827 Dallas, TX 90 7,399,662 Houston, TX 199 6,892,427 Little Rock, AR 240 738,344 Longview, TX 34 217,481 New Orleans, LA 432 1,275,762 Oklahoma City, OK 250 1,383,737 San Antonio, TX 300 2,473,974 Shreveport, LA 90 440,933 *SOURCE: U.S. Census Bureau 23 MEDIA

Due to Tyler's size and central location in northeast Texas, a variety of media outlets have chosen Tyler to broadcast or distribute their products and services to maximize their effectiveness at reaching the largest audience possible in this region. The sections below outline the diversity of Tyler media:

NEWSPAPERS Newspaper Location Phone

Tyler Morning 410 W. Erwin (903) 597-8111 Telegraph Tyler, TX 75702

East Texas Review 517 S. Moberly Ave. (903) 236-0406 Newspaper Longview, TX 75602

402 College Ave. La Opinion (903) 586-0827 Jacksonville, TX 75766

Lindale News & 104 N. Main (903) 882-8880 Times Lindale, TX 75771

TELEVISION

Station Location Phone

105 W. Ferguson KLTV - ABC (903) 597-5588 Tyler, TX 75702

4300 Richmond Rd. KETK - NBC 56 (903) 581-5656 Tyler, TX 75703

4300 Richmond Rd. KFXK Fox 51 (903) 581-5656 Tyler, TX 75703

105 W. Ferguson KLTV - Channel 7 (903) 597-5588 Tyler, TX 75702

2211 ESE Loop 323 KYTK - CBS 19 (903) 581-2211 Tyler, TX 75701

24 MEDIA

LOCAL RADIO Station Location Radio Format Phone 212 Old Grande Blvd. Hip Hop, R&B, KBLZ/KAZE Ste. B100 Rhythmic Pop, (903) 581-5259 The Blaze Tyler, TX 75703 Dance 210 S. Broadway Ave. KKUS Radio Ste. 100 Classic Country (903) 581-9966 Tyler, TX 75702 KLJT/KFRO/K Waller Broadcasting Top 40 DVE/KXAL/KE 402 S Ragsdale Ste. 100 Contemporary (903) 200-4410 BE Jacksonville, TX 75701 Hits KNUE/KISX/K 3810 Brookside Drive Country Music (903) 581-0606 TYL/KKTX Tyler, TX 75701

210 S. Broadway Ste. 100 KOOI Classic Hits (903) 581-9966 Tyler, TX 75702 1001 ESE Loop 323 KTBB/KEES Ste. 455 News, Talk (903) 593-2519 Tyler, TX 75701 7695 Old Jacksonville Hwy. KVNE/KKLY Christian Radio (903) 508-6888 Tyler, TX 75703

MAGAZINES Magazine Phone BSCENE Magazine 3650 Old Bullard Rd. #110 (903) 509-4703 Tyler, TX 75701 Tyler Today Magazine 3805 Timms Ste. 500 (903) 533-9191 Tyler, TX 75701 VITA Latina 210 S. Broadway Ave. Ste. 100 (903) 581-9966 Tyler, TX 75702

25 MEDICAL

One of the fastest growing and most significant industries in Tyler comes from our medical community. With 3 primary hospitals and a large number of supporting clinics, practices, and specialty hospitals, Tyler has become the regional medical hub of East Texas. Due to its diversity and experience, residents in the area know that they can find comfort that almost all major surgeries can be performed locally without the stressing need to travel long distances.

UT Health Tyler Trinity Mother Frances UT Health Northeast Hospital and Clinics

MAJOR HOSPITALS

UT Health Tyler TOTAL BEDS: 399 1000 S. Beckham, Tyler, TX 75701 FEATURE: Level I Trauma Center (903) 597-0351 (ground and air ambulance)

UT Health Tyler Major Services Bariatric Center – Weight loss Behavioral Health Center – Help with emotional or chemical dependency problems

Cancer Institute – Dedicated to the prevention, detection, and treatment of cancer

Cardiovascular Institute – Cardiac education, treatment and rehabilitation Digestive Disease Center – Care of gastrointestinal diseases Kidney Transplant Program – Transplantation services Neurological Institute – Care for the brain, spine and other components of the nervous system Orthopedic Institute – Services and care for all joint, bones and diseases of the skeletal system Rehabilitation Center – Comprehensive services and rehabilitation technology to help recovery from illness or accident Sleep Disorders Center – Help with sleep problems Urology Institute – Medical and surgical treatment for bladder, kidney and prostate cancer Wound Healing Center – Specialized care for complex wounds

26 MEDICAL

CHRISTUS Trinity Mother Frances Hospital TOTAL BEDS: 421 800 E. Dawson, Tyler, TX 75701 FEATURE: Level II Trauma Center (903) 593-8441 (ground and air ambulance)

Trinity Mother Frances Hospital Major Services Bariatric Surgery Program – Weight loss surgery Cancer Institute – Comprehensive program cares for every type of cancer ContinueCARE – Long-term care for acutely ill Da Vinci ® Surgical Systems – Modern robotics in the operating room Louis & Peaches Owen Heart Hospital– The regions first freestanding Heart Hospital opened in 2012 Heart Institute – Early detection, diagnosis and treatment of heart disease Neuroscience Center – Provides evaluation and treatment for neurological disorders Orthopedics & Sports Medicine – Sports medicine and reconstructive surgery The Ross Breast Center – Breast health and care The Huff Urology Center – Inpatient, outpatient, diagnostic & surgical services Vascular Institute – Diagnosis and treatment of vascular Rheumatology Clinic – Treatment & care of arthritis and connective tissue diseases

UT Health Northeast TOTAL BEDS: 130 11937 U.S. Highway 271, Tyler, TX 75708 (903) 877-7000 The UT Health Center at Tyler Major Services Academic Center –State-of-the-art cancer care and research clinic Allergy & Immunology Clinic - Treatment of asthma, allergies, immunological disorders Biomedical Research Center - Multi-disciplinary research center Center for Diabetes Care – Provides comprehensive treatment and care for Diabetes Center for Healthy Aging, Geriatrics Clinic - Designed to meet the needs of older adults Center for Sleep Disorders – Clinic and testing facility for people with sleep disorders Cystic Fibrosis Clinic – Devoted solely to the treatment of cystic fibrosis Gastroenterology Clinic – Services in gastroenterology and hepatology, digestive disease Heart & Lung Clinic – Pulmonary health care services Neurology Clinic – Treatment of neurological diseases Pediatric Clinic – Pediatric and pediatric pulmonary services Surgery Clinics – Podiatry, urology, vascular and wound

27 MEDICAL

SPECIALTY HOSPITALS Location Phone Azalea Orthopedics Specializing in Orthopedic Surgery, Sports Medicine & Pain Management for (903) 939-7500 East Texas UT Health East Texas Behavioral Health Hospital (903) 266-2200 Mental health and substance abuse services for adults, teens and children UT Health East Texas Rehabilitation Center (903) 596-3000 A full scope of comprehensive rehabilitation technology Louis & Peaches Owen Heart Hospital (903) 606-3000 The region’s first cardiac hospital & a leader robotic heart surgery Texas Spine & Joint (903) 526-8754 Treatment and care of spine, neurosurgical and orthopedic patients Tyler ContinueCARE Hospital (903) 606-4080 Intensive and complex medical treatments for acutely ill patients Christus Trinity Mother Frances Rehabilitation Hospital (903) 510-7000 Acute rehabilitation after serious illness or injury Tyler VA Specialty Care Clinic (903) 590-3050 Health care for American Veterans URGENT CARE Location Phone CHRISTUS Trinity Mother Frances Urgent Care (903) 581-1601 Concentra (903) 561-2690 Hospitality Health ER (903) 593-1212 Texas Spine & Joint Urgent Care (903) 939-0920 Tyler Complete Care (903) 508-4886 Tyler Urgent Care (903) 509-4499 UT Health North Campus Tyler ER (903) 877-7000 UT Health Tyler - Emergency Center at South Broadway (903) 579-2800 Willow Wellness Center PA (903) 596-0602

NORTHEAST TEXAS PUBLIC HEALTH DISTRICT

815 North Broadway, Tyler, TX 75702 (903) 535-0030

28 2019 OFFICE MARKET OFFICESURVEY MARKET SUMMARY Market Survey. Market Moredetailed information about Classofficeand CA, space B, and users canfound beOffice in the Total market Total Tyler) (South Suburban Tyler (Downton) Tyler CBD space Class C spaceClass B spaceClass A $10.00 $15.00 $20.00 $0.00 $5.00 Classification Office Office 2010 89% $14.21 2011 87% $14.30 Buildings Office Lease Rate Per SF Per Rate Lease Office 2012 86% 61 46 15 11 31 19

$14.50 OFFICE MARKET ACTIVITY 2013 86% 2,262,969 1,472,382 1,021,162 Total SF $14.40 790,587 262,826 978,981 TYLER, TX 2014 86% $14.76 29 2015 85% Burns Commercial Burns Commercial Estate Real Tyler, TX Market. Tyler, TX the in rates lease availability and space office of providing Market assessment a detail Office survey Vacant SF 372,637 210,016 108,402 162,621 215,286 $15.24 51,349 2016 85% Occupancy Rate Occupancy $15.12 2017 80% Occupancy 82.6% 85.7% 90.5% $14.42 79.4% 77.7% 79.6% 2018 79% $15.86 2019 83% Lease/SF compiles an annual an compiles $16.89 $18.63 $15.71 $16.89 $15.15 $13.10 $18.52 Avg. Avg. 0% 20% 40% 60% 80% 100% $10.00 $15.00 $20.00 $100,000 $150,000 $200,000 $250,000 $300,000 Appraisal District publishes these values each year. year. each District values Appraisalpublishes these properties values, the valuation propertyof within the Tyler MSA continues to rise. The Smith County increasing to the Due homes, for demand expanding development, national an overall risingand intrend PROPERTY VALUATIONS years. 10 past the for homes sold of number and price home Association following cost living. Tyler of Realtors Greater The tracked the data, shows by of average the low due to the the affordable home cost still buyingsale is average home a the very price, of increase in Demand housing for in the area continues Tyler to as rise the population grows. Despite a continuing TYLER MLS HOUSING ACTIVITY ESTATE REAL $0.00 $5.00 $50,000 $0

2010 $13.08 1,695 1,695 $11.29 2010 $1.79 $174,081 2011 1,780 1,780 $13.25 2011 $11.47 $171,710 $1.78 RESIDENTIAL HOME ACTIVITY Total Property Total 1,975 1,975 2012 2012 $13.44

$11.63 PROPERTY VALUATIONS $184,332 SMITH COUNTY

$1.81 Price Sale Home Average 2,175 2,175 2013 2013 $13.78 $11.94 $187,087 $1.84 MLS TYLER Real Property Real 2,215 2,215 2014 2014 $14.54 - VALUES IN BILLIONS VALUES IN $196,075 $12.32 30 $1.86 2,492 2,492 2015

2015 $15.17 $199,459 $13.27 Personal Property Personal

$1.90 Sold Homes 2,539 2,539 2016 $208,679 2016 $15.74 $13.67 2,747 2,747 $2.09 2017 $219,215 2017 $16.44 $14.26 2,623 2,623 $1.98 2018 $233,350

2018 $17.42 2,772 2,772 $14.89 2019 $2.43 $240,322

2019 $18.53 $16.00 - 500 1,000 1,500 2,000 2,500 3,000 $2.53 $100.0 $200.0 $300.0 $400.0 $500.0 $600.0 of Tyler maintains the number and value of permits each year. The last 10 years are summarized summarized below. are years last maintains 10 Tyler permits The of of year. andeach number value the construction activity to build homes, commercial new develop and expandareas, its offerings. City The retail economy consecutive increase has in in and several anhas prospered resulted for Tyler years The ANNUALPERMITS VALUATION& ESTATE REAL $0.0 2010 613 $162.6 2011 638 $249.1 2012 659

$220.0 ACTIVITY CONSTRUCTION Permit Valuation (millions) Valuation Permit 2013 704

$276.7 TYLER OF CITY 2014 738 $384.9 31 2015 951 $277.4 Permits Issued Permits 2016 1029 $395.4 2017 757 $255.1 2018 823 $508.6 2019 862 $269.7 0 200 400 600 800 1,000 1,200 RETAIL

Due to a strong diversified local economy, retail activity continues to expand in Tyler providing its residents and visitors a growing choice of quality of life amenities. BROADWAY SQUARE MALL Broadway Square Mall is just one of several concentrated retail centers in Tyler. The mall contains 90 stores and is over 800,000 square feet. Current mall anchors are Dillard's, Sears, and JC Penney. Specialty stores such as Men's Warehouse, GNC, GameStop, Pier 1 Imports and David’s Bridal are either in, or adjacent to the shopping mall.

The Village at Cumberland Park The Village at Cumberland Park is a vibrant pedestrian-friendly outdoor shopping center which boasts national, regional and local retail brands, restaurants, services, and family –oriented entertainment. OTHER CONCENTRATED RETAIL CENTERS According to Burns Commercial Real Estate's Retail Market Survey, there are 83 concentrated retail centers in Tyler with over 3.6 million square feet of retail space:

1619 S. Broadway Grande Crossing Pine Tree Shopping Center South Towne Center #2 2376 Dueling Oaks Green Acres Shopping Center Point at the Ridge South Towne Center #3 Alexander Plaza Heritage Retail Center Progress Center South Towne Center #5 Beckham & Fifth Street Highland Village Regency Center Sunset Plaza Beckham & Fifth SE Kinsey Crossing The Ridge at Oak Hills Swann's Plaza Beckham & Fifth SW Kinsey Plaza Rose Plaza Tanglewood East Bergfeld Center Lake Park Center SEC Center Tanglewood West Broadway Center Lincoln Plaza Sherwin Williams Three Lakes Shopping Broadway Town Center Lone Star Center Shiloh Crossing Times Square Broadway Crossing Loop East Center Shoppes at Broadway Towne Oaks Plaza Broadway Hills Plaza Macy’s Shops at Cumberland Troup Square Broadway Market Ctr. Macy’s Plaza Shops at Old Bullard Tyler Town Center Brookside Village Macy’s II Shops at Shiloh Road Villages at Oak Hollow Dirt Cheap Center The Market Sonoma Village Village at Cumberland Park Epperson Plaza Midtown Centre Southeast Crossing, Negem West Bow Fifth & Fleishel Midway Plaza Southeast Crossing, MC Tyler West Erwin Fountains at Chimney Rock Newk’s Center Southern Classic Center Westside Center French Quarter Off Broadway I Southland Plaza West West Village Front & Beckham Paluxy Plaza Southpark Center Westwood Shopping Center Gateway Plaza Pavillion Center Southpoint Plaza Woodcreek Village Gateway Towers Pine Corners South Towne Center #1

32 RETAIL SOURCE: SOURCE: SOURCE: $0.00 $0.50 $1.00 $1.50 $2.00 $2.50 $3.00 $3.50 $4.00 $4.50 $10.00 $15.00 $20.00 $25.00 $30.00 $35.00 $40.00 $45.00 $50.00 $0.00 $5.00 Texas Comptroller of Public of TexasPublic Comptroller Accounts of TexasPublic Comptroller Accounts 2010 $2.41 2010 $33.39 $3.14 $14.61 2011 $2.51 2011 $34.10 $3.34 $14.84 2012 $2.65 2012 $35.35 $3.51

GROSS RETAILGROSS SALES $15.04 SALES TAX RECEIPTS 2013 2013 City of Tyler of City City of Tyler of City $2.85 $37.23 $3.71 VALUES $15.70 VALUES 2014 $2.96 2014

IN BILLIONS $39.96 IN BILLIONS $3.87

33 $16.93 Smith County Smith County 2015 $2.94 2015 $40.86 $3.79 $17.35 2016 $2.89 2016 $39.14 $3.75 $16.74 2017 $3.09 2017 $40.59 $4.04 $17.44 2018 $3.17 2018 $43.66 $4.12 $18.82 2019 $3.21 2019 $45.84 $4.18 $19.99 RETIREMENT

The East Texas Council Of Governments (ETCOG) has qualified Tyler as the first Certified Retirement City in Texas. Tyler meets high standards for retiree living, such as low crime rate, affordable housing, quality health care, abundant recreation and educational opportunities. Tyler is 16th in the nation for cost of 10 Reasons to Retire in Tyler living (Index of 90.9) in Retirement Places Rated: Special Millennium Edition. Tyler offers many financial Low advantages as well. Sales tax is on non-essential items Cost of Living only, no state income tax, and property taxes are lower Great than the state and national average for Texas mid to Housing Options large sized cities (Texas Municipal League). In fact, Tyler consistently ranks below the national average in cost of Warm Climate with living according to the American Chamber of Commerce Four Distinct Seasons Researcher’s Association. To view more information Excellent about retiring in Tyler, TX, you can visit the Retire Tyler Medical Services website, which is sponsored by the Tyler Area Chamber Abundant of Commerce. Recreation Fine Dining & Convenient Shopping HOUSING OPTIONS Cultural Attractions & All types of housing options are available in Tyler: Events Financial •Single family homes, both in planned neighborhoods Services and rural areas with acreage •Maintenance-free gated communities Educational •Independent or assisted living facilities Opportunities •Multifamily communities Numerous Spiritual & •Apartments Worship Opportunities •Garden homes •Town homes •Lake property and homes, both waterfront and inland

REGIONAL MEDICAL CENTER Tyler is considered the transportation, services, educational, and retail center of East Texas. Serving as the regional health care center for eastern Texas, Tyler is home to some of medicine's most advanced care. Some examples of the services available are UT Health Northeast, UT Health Tyler and Trinity Mother Frances Hospital, along with a variety of specialty hospitals, together they create over 21,000 direct jobs and 10,000 indirect jobs for Tyler.

34 TAXES

Many move to Texas to enjoy its lower cost of living, mild climate and low tax structure. Texas is one of the few states without a state income tax. Statistics show state and local taxes consume a smaller proportion of Texans’ incomes - 9.4%. The national average is 10.6%.

The City of Tyler* tax rate is the lowest among all Texas mid to large sized cities. With a property tax of .259 and a sales tax rate of 8.25%.

Tyler also uses a half-cent sales tax to pay cash for capital projects, rather than using general obligation bonds, thus Tyler has no general obligation debt. AD VALOREM (PROPERTY) TAX Texas does not have a state property tax. Local governments and special taxing districts levy taxes on real and tangible personal property. All property is appraised at full market value, and taxes are assessed by local county assessors on 100% of appraised value. In 2009, the Tyler City Council, Smith County, and Tyler ISD voted unanimously to voluntarily exercise their option to freeze property taxes for senior citizens. The following table shows the 2019 adopted rates for all taxing entities within Tyler MSA/Smith County at $100 valuation:

COUNTIES Smith County $0.335

CITIES SPECIAL DISTRICTS

City of Tyler* $0.259 Tyler Junior College $0.199926 City of Arp $0.707162

City of Bullard $0.595599 Smith County M.U.D. $0.238717

City of Lindale $0.4785 Emergency Service District #1 $0.0653

City of Overton $0.733022 Emergency Service District #2 $0.07 Overton Cemetery $0.050000

City of Troup $0.829434

City of Whitehouse $0.792891 * The City of Tyler tax rate is the lowest among all Texas mid to large sized cities, according to an annual survey by the Texas Municipal League. City of Winona $0.45

35 TAXES

SCHOOL DISTRICTS (ISD's) Tyler ISD For comparisons, here are some of the latest $1.3041 tax rates (within city limits) for surrounding cities: Arp ISD $1.3927 City Rate/$100 Bullard ISD $1.3753 Athens, TX $2.855074 Chapel Hill ISD $1.099 Longview, TX $2.635200 Lindale ISD $1.258 Mineola, TX Troup ISD $1.1697 $2.214895 Tyler, TX $2.118500 Whitehouse ISD $1.2746

Winona ISD $1.22217

The real and personal property of residents living within the city limits of Tyler are taxed at the combined rate of four taxing entities listed in table above: Smith County ($0.335), City of Tyler ($0.259), Tyler ISD ($1.3041), and Tyler Junior College ($0.199926), for a combined assessed rate of $2.098026 per $100 valuation. At this rate and not factoring any exemptions, the annual ad valorem (property) taxes due on a $150,000 home would be [($150,000 x $2.098026)/$100] = $3,1747.04 SALES AND USE TAX Residents of Tyler must pay a sales and use tax on certain purchases of goods and services. Texas exempts sales taxes on groceries, medicine, property for resale, manufacturing equipment, and many items used exclusively on farms and ranches for food production. The following table shows the itemized total of the sales and use tax in Tyler:

Taxing Entity Tax Rate

Thus, if you were to purchase $250 worth of City of Tyler 1.50% taxable goods or services, you would pay a sales tax of ($250 x 8.25%) $20.63. The tax added to Smith County 0.50% the purchase price would make the total price paid equal ($250 + $20.63) $270.63. State of Texas 6.25%

TOTAL 8.25%

36 TAXES

INCOME TAXES Texas does not have a state personal income tax! An additional benefit came in 2005, when the IRS allowed individuals to deduct either their state income tax or local sales taxes paid in 2005. Because Texas doesn't have an income tax, Texas residents were able to deduct their sales taxes on their federal tax return. It is uncertain whether this deduction will continue in future years.

CORPORATE FRANCHISE TAX

While Texas does not have a corporate income tax as such, the corporate franchise tax has a component based on earned surplus. Earned surplus is essentially federal net taxable income plus compensation paid to corporate officers and directors if the corporation has more than 35 shareholders. The revised Texas franchise tax is a privilege tax imposed on each taxable entity organized in Texas or doing business in Texas. The tax is based on the entity’s “margin,” which equals the smaller of three calculations: total revenue minus cost of goods sold; total revenue minus compensation; or total revenue times 70 percent. The tax rate is one percent of the calculated margin for most taxable entities; however, entities meeting certain criteria will have a one-half percent rate. In addition, there are tax discounts available for taxable entities with less than $900,000 in total revenue and an E-Z filing option for those with $10 million or less in total revenue. Entities that calculate a tax due that is less than $1,000 or that have total revenue less than or equal to $300,000 are not required to pay any tax, but must file a report. For more information about the Texas Corporate Franchise Tax, visit the Texas Comptroller of Public Accounts website.

PAYROLL COSTS

Businesses that employ one or more individuals may be subject to the state unemployment tax. New employers pay a tax rate of 2.7% or the applicable industry average tax rate. A minimum of size complete quarters is required to obtain an experience rating that will determine an employer’s revised rate. The effective tax rate in 2008 ranges from a minimum of 0.45% to a maximum of 7.47%, with a weighted average for all experience-rated accounts being 1.30%.

INVENTORY TAX/FREEPORT

All taxing jurisdictions, including ISDs, for businesses located in Tyler/Smith County have eliminated the tax on interstate inventory and established a freeport. The freeport exempts from tax inventory and materials-in-process manufactured locally and shipped out of Texas within 175 days. This is an annual savings.

37 TECHNOLOGY

Tyler is home to several communications providers as well as other large organizations requiring the kind of extensive telecommunication related products and services available in major metropolitan areas throughout Texas. The Tyler area has a complex and complete communications infrastructure for all related needs with a variety of broadband options for homes and businesses including ISDN, cable modem, DSL, fiber optics, ATM, and relay switches with redundant capabilities. INTERNET SERVICE PROVIDERS AT&T HugesNet CenturyLink Peoples Telecom Dctexas Spectrum ETEX Suddenlink Exede Verizon Frontier Viasat Gower.Net Windstream

TYPES OF HIGH-SPEED DATA ACCESS AVAILABLE Burstable T3 Dedicated IP Services Dedicated/Point-to-Point Circuits Digital Phone Lines Fiber Optics (10/100 Mbps or Gigabit) Frame Rely Circuits NxT1, ATM, and Tiered T3 T1 Tiered/Fractional T1 & Frame Relay Circuits

DATA CENTER Tyler Vault

Tyler Vault is a complete information technology solution provider. With experience working with various types of businesses across different industries, we have the knowledge and resources to get any job done quickly and efficiently. We are housed in the bank vault of the Plaza Building in the downtown Tyler area. This location allows us to provide the utmost in data security for your company. This will provide your business with protection from fire, weather or theft. Our approach ensures greater systems availability, reliability, profitability and peace of mind. Whether it’s managed or unmanaged collocation, disaster recovery design and implementation or secure off-site backup and disaster recovery, Tyler Vault is here to deliver personalized solutions to help our clients profit from technology. 38 TECHNOLOGY

TYPES OF INTERNET ACCESS AVAILABLE

Dial-UP Cable Modems ISDN Connections Fiber Delivered Bulk Internet DSL Connections Satellite

AREA TECHNOLOGY ORGANIZATIONS

Chamber Technology Committee – committee that meets quarterly to address area opportunities in information technology, telecommunications, biosciences, and other technology-related areas that benefit the business community.

ConnectTyler – organized to develop a high-speed community network that will enrich the Tyler community by helping people, interest groups, and organizations connect locally, nationally, and globally through the use of information and communication technologies.

Greater East Texas Information Technology Managers – an Information Technology Managers club sponsored by the Tyler Area Chamber of Commerce created to facilitate exchange of technology information between businesses in the community.

Tyler4Tech – A consortium of local civic, education and private enterprise leaders whose goal is to attract new and existing tech companies, entrepreneurs and skilled workers to Tyler. AREA LEADERSHIP ORGANIZATION

Leadership Tyler – offers training opportunities to business leaders and companies. While not tech-specific, Leadership Tyler is a networking opportunity unlike any other where participants forge lasting relationships with individuals from many of Tyler’s most prominent organizations. Additionally, the Executive Orientation Series quickly orients incoming senior executives to the community and its resources so that they become more knowledgeable about how business gets done in Tyler.

Catalyst 100 – is a collaborative effort between Leadership Tyler, City of Tyler, Smith County, Tyler Area Chamber of Commerce and Tyler Economic Development Council. The purpose of the program is to further equip and develop community leaders in the Tyler area by providing a forum for networking, to provide and receive leadership mentoring, and discussing current issues and matters that might have significant impact on the community. The program is operated and run by Leadership Tyler.

39 TRANSPORTATION

TYLER HIGHWAYS Tyler has excellent Interstate, U.S. and State Highway systems that provide efficient and economical transportation to all destinations, including Interstate 20, U.S. Highways 271 & 69, and State Highways 31, 64, 110 & 155. State officials estimate that as many as 270,000 people come to Tyler each day to work, attend school, seek medical services, or just shop.

INNER AND OUTER LOOPS Tyler has Loop 323, an open access 4-6 lane major arterial that surrounds the City. In November 2018, the new outer Loop 49 was opened and will be a controlled access design connecting to I-20 on the Northwest and Northeast sides of Tyler.

40 TRANSPORTATION

NORTHEAST TEXAS REGIONAL MOBILITY AUTHORITY The Texas Transportation Commission authorized the formation of the Northeast Texas RMA in October 2004. It is the fifth RMA to be formed in the state of Texas. RMAs were authorized by the Texas Legislature in 2001 to construct, operate and maintain turnpike projects in the state. The NET RMA encompasses the boundaries of both Smith and Gregg counties. It is governed by a board of seven directors with the presiding officer appointed by Governor Rick Perry.

TRAFFIC COUNTS Tyler city officials estimate that in 2014 as many as 290,000 people come to Tyler each day to work, attend school, seek medical services or just shop. According to NET RMA, Toll 49 has averaged 31,916 daily transactions in 2016. We keep a copy of the latest traffic count map for the Tyler area. You may also acquire more detailed maps at any local Texas Department of Transportation (TxDOT) office. Tyler's TxDOT office is located 2709 W. Front Street, or can be reached by phone at (903) 510-9100. NOTE: A transaction is made every time a car’s license plate is scanned at a toll gantry. Based on approximately 34,452 transactions in one day, we estimate that represents close to 17,000 vehicles each day.

41 TRANSPORTATION

AIR Commercial air service is provided by the Tyler Pounds Regional Tyler Pounds Regional Airport Airport, which is located approximately 4 miles west of Loop 323 700 Skyway Blvd., Tyler, TX 75704 along State Highway 64. American Airlines offers American Eagle (903) 531-2343 prop and Jet service to D/FW Airport in Dallas with 5 daily flights.

Three 150-foot wide runways have an asphalt surface with the longest runway length at 7,801 feet, which was extended in 2016. The other two runways are 5,200 and 4,850 feet in length

The airport has two fixed based operators offering a variety of services for private/corporate planes, including fuel, aircraft parking, hangars, charter services, and passenger lounges.

Passenger Activity Tyler Pounds Regional Airport 180,000

160,000

140,000 168,645 167,468 120,000 146,091 144,762 142,698 142,014 100,000

80,000 116,610 104,057 98,615 60,000 93,933

40,000

20,000 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Fixed Base Operator Johnson Aviation, (903) 593-4343

Jet Center of Tyler, (903) 597-1334

42 TRANSPORTATION

RAIL

Union Pacific Railroad John Owens, Industrial Development (281) 350-7302

Union Pacific Railroad provides rail service in Tyler/Smith County. Switching service is provided on a case by case basis.

MOTOR FREIGHT CARRIERS There are 21 motor freight carriers with a terminal in the City of Tyler. The average delivery time for cities nationwide is as follows:

Destination Delivery Days

Atlanta 4

Chicago 4

Dallas 1/2

Denver 3

Detroit 4

Houston 1

Los Angeles 4

Miami 5

New York 5

San Antonio 1

43 TRANSPORTATION

PUBLIC TRANSPORTATION

The Tyler Transit System provides safe, dependable, low cost transportation service to the citizens of Tyler through the operation of a fixed-route bus system and a paratransit system for ADA (Americans with Disabilities Act) certified persons. Service hours are Monday-Friday, 6:00 am - 8:15 pm and Saturday 9:00 am – 6:00 pm. Night service is available with advanced scheduling. Tyler's fixed route buses are also equipped with racks for bicycle transport.

Bus Lines Phone Wheelchair Transport Phone

Greyhound Bus Lines (903) 597-7441 Medicab (903) 592-3232

Tyler Transit (903) 533-8057 Go Bus Transit (800) 590-3371

Tyler Transit (903) 533-8057

Bus Charters/Rentals Phone Chuck’s Travel Coaches (800) 259-9860 Echo Transportation (903) 561-6095 Wings Tour & Travel (903) 566-0924

Limousine/Taxi/Shuttle Service Phone Airport Shuttle Services of East Texas (903) 534-3688 Bisese Limousine (903) 759-0630 Brosangs Limousine (903) 525-9977 Classic Coach & Carriage (903) 581-7566 East Texas Yellow Cab (903) 597-2526 Superior Limo Services (903) 357-5187 Taxi Cab Company of Tyler (903) 592-3232

44 UTILITIES

WATER UTILITIES The City of Tyler Water Utilities supplies and distributes water and sanitary sewer services. The average daily water use is 18 million gallons. The sources of the City’s water are Lake Tyler, Lake Tyler East, Lake Bellwood, and Lake Palestine. The depth of the most productive aquifer is greater than 750 feet. Elevated storage capacity is 8.5 million gallons and ground storage capacity is 5.5 million gallons. Production capabilities are 72 MGD. Water Cost (6" meter) 10,000 gallons $69.73 25,000 gallons $118.33 60,000 gallons $194.63 Per 1,000 gallons after 25,000 gallons $2.18 Per 1,000 gallons after 1,000,000 gallons $1.81 Per 1,000 gallons after 5,000,000 gallons $1.75 Water Analysis (ppm)

Bicarbonate 50.48 Manganese 0.0058 Calcium 8.33 Fluoride 0.23 Nitrate 0.32 Sulfate 24.03 Magnesium 3.44 Chloride 12.98 SANITARY SEWERS/SEWAGE The City of Tyler has sanitary sewage systems connected to two treatment plants which are permitted by the State of Texas and the EPA. Average daily use at both plants is 13 million gallons per day. Industrial sewage discharge must comply with all TPDES pretreatment requirements. Industrial Sewer Service Cost (6” meter) 10,000 gallons $93.39 25,000 gallons $122.49 60,000 gallons $190.39 Per 1,000 gallons after 25,000 gallons $1.94 Per 1,000 gallons after 1,000,000 gallons $1.61 Per 1,000 gallons after 5,000,000 gallons $1.44

45 UTILITIES

LANDFILL Greenwood Farms Landfill (12920 FM 2767, (903) 566-5007) is operated by Republic Services. City of Tyler Residents may deposit 3 cubic yards of refuse per month at no charge by presenting a current Water Utility bill and valid driver’s license. Special prices for appliances and tires.

RETAIL ELECTRIC PROVIDERS Texas residential, commercial, and industrial users can choose their Retail Electric Provider (REP). The table below is an example of REPs providing electric service for residential and small commercial users within the 75701 zip code in Tyler, TX as of December 2018. Rates and terms change daily. Visit www.powertochoose.org for the latest rate information - see sample from website below:

Retail Electric Providers (Sample Rates) Average Price per kWh (1,000 kWh)

4Change Energy Gexa Energy (844) 840-1066 $0.071 (888) 601-2178 $0.071

Brilliant Energy LLC Green mountain Energy (877) 789-8801 $0.068 (866) 767-5818 $0.107

Direct Energy Reliant Energy (877) 697-7560 $0.104 (888) 315-1558 $0.108

First Choice Power, Inc TXU Energy Co. (866) 469-2464 $0.072 (877) 460-7066 $0.131 NATURAL GAS CenterPoint Energy is the natural gas provider for the City of Tyler. The average pressure of the main distribution line is 20 pounds per square inch and the heat content is 1,000 BTU/cubic foot. Transportation service available for Commercial and Industrial Customers using a minimum of 50 MCF per day. The current (December 2018) Large Volume Industrial Cost for Tyler is $.2910 per MCF plus a Gas Cost Adjustment of $4.2312 per MCF and all applicable taxes and franchise fees.

Large Volume/Industrial Cost (Excluding Tax and Franchise fees) 500 MCF $2,261 2,000 MCF $9,044 5,000 MCF $22,611

46 WORKFORCE

The Tyler Metropolitan Statistical Area (MSA) includes all of Smith County. The MSA population increased 33% from 2000 to 2019 (174,728 to 232,751). WHERE SMITH COUNTY RESIDENTS WORK As of 2017, 54.5% of Smith County residents work within Smith County - the remaining 45.5% work in surrounding counties with the largest percentage (4.3%) working in Henderson County. County Labor Force % Smith 56,355 54.5 Henderson 4,493 4.3 Cherokee 3,249 3.1 Dallas 3,100 3.0 The Census Bureau also estimates Van Zandt 2,629 2.5 that approximately 17% of the total Harris 2,516 2.4 workforce in Smith County is bilingual. Gregg 2,511 2.4 Wood 2,440 2.4 Tarrant 2,217 2.1 Rusk 1,778 1.7 Other 22,056 21.3 LARGEST EMPLOYERS Company Name Product/Service Employees† UT Health East Texas* Medical Care 4,439 CHRISTUS Trinity Mother Frances* Medical Care 4,095 Tyler Independent School District Education 2,639 Sanderson Farms USDA Meat Processing 1,692 Brookshire Grocery Company Grocery Distribution 1,620 The Trane Company Commercial Air Conditioners 1,331 The University of Texas at Tyler Education 1,440 Walmart Retail 1,241 Altice USA Cable, Internet, & Phone 1,150 UT Health Science Center Medical Care/Research 1,108 Tyler Junior College Education 967 City of Tyler Government 853 Smith County Government 843 John Soules Foods USDA Meat Processing 742 Target Distribution Center Retail Distribution 690 Southside Bank Banking Services 412 Tyler Pipe Cast Iron Pipe, Iron Fittings 369 Centene Medical Claims Processing 349 Delek Oil Refining 310 Fresenius† Full-time equivalents * CompanyMedical has headquartersClaims/Back in Tyler, Office TX Support 283 47 WORKFORCE & UNEMPLOYMENT TRENDS WORKFORCE 100,000 101,000 102,000 103,000 104,000 105,000 106,000 107,000 108,000 46,500 47,000 47,500 48,000 48,500 49,000 49,500 50,000 50,500 51,000 Source: Source: 98,000 99,000 County/Tyler MSA, the State Texasof andthe United States. following The Tyler, graphs City of trends the show for workforce Texas Workforce Commission Workforce Texas 2010 7.8% 2010 7.9% 101,151 48,106 2011 7.6% 2011 7.8% 102,136 48,638 WorkforceUnemployment & WorkforceUnemployment & 2012 2012 6.9% 7.0% Total Workforce Total 102,136 Workforce Total 48,484 2013 6.3% 2013 6.5% 101,770 48,539 Smith County Smith City of Tylerof City 2014 2014 5.1% 5.2% 102,099 48,689 48 2015 2015 4.2% 4.5% Unemployment Rate 103,748 Unemployment Rate 49,576 2016 2016 4.4% 4.5% 105,398 50,433 Smith Smith 4.1% 2017 2017 4.0% 106,035 50,335 2018 2018 3.6% 3.6% 106,822 50,525 2019 2019 3.3% 3.3% 107,171 50,674 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% WORKFORCE 11,000,000 11,500,000 12,000,000 12,500,000 13,000,000 13,500,000 14,000,000 14,500,000 148,500 150,000 151,500 153,000 154,500 156,000 157,500 159,000 160,500 162,000 163,500 165,000 2010 9.6% 2010 153,889 8.1% 12,241,970 2011 8.9% 2011 7.8%

153,617 WorkforceUnemployment & WorkforceUnemployment & 12,504,498 2012 8.1% Total Workforce Total Total Workforce Total 2012 6.7%

154,975 Thousands States in United 12,670,455 2013 7.4% State of Texasof State 2013 155,389 6.2% 12,872,204 2014 6.2% 2014 155,922 5.1% 13,004,345 49 2015 5.3% 2015 4.4% Unemployment Rate 157,130 Unemployment Rate 13,087,237 2016 4.9% 2016 4.6% 159,187 13,335,578 2017 4.4% 2017 4.3% 160,320 13,574,795 2018 3.9% 2018 3.8% 162,075 13,816,690 2019 3.7% 2109 3.5% 163,539 14,045,312 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% WORKFORCE

WORKFORCE BY SECTOR The graphs below show the diversity of all the employment sectors. The values are annual monthly averages from the Texas Workforce Commission.

Total Workforce 120,000

100,000

80,000

60,000 106,400 105,600 104,400 104,300 96,908 101,200 96,067 94,958 94,075

40,000 92,525 91,800 91,200 89,900 89,900 87,600 83,008 82,567 81,867 80,492 79,450 20,000

- 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Total Non-Farm Private

Smith County/Tyler MSA

Total Workforce 100,000 90,000 80,000 70,000 60,000 50,000 94,500 93,800 92,900 40,000 92,000 88,700 85,367 84,600 84,142 82,117 30,000 80,408 20,000

10,000 12,117 11,958 12,308 10,817 10,700 12,500 12,400 11,400 11,800 11,900 - 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Service Providing Goods Producing

Smith County/Tyler MSA

50 WORKFORCE

Total Workforce 9,000 8,000 7,000 6,000 5,000 4,000 8,333 7,933 6,800 6,600 6,500 3,000 6,483 6,300 6,217 6,200 6,125 6,092 6,000 5,900 5,833 5,633 5,400 5,303 5,300 5,100 2,000 5,100 1,000 - 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Manufacturing Natural Resources, Mining, & Construction

Smith County/Tyler MSA

Total Workforce 16,000

14,000

12,000

10,000

8,000 13,700 13,600 13,300 13,300

6,000 13,200 12,767 12,192 12,025 11,967 11,675 4,000 5,300

2,000 5,000 4,600 4,000 3,400 3,375 3,300 3,092 2,950 3,025 - 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Retail Trade Wholesale Trade

Smith County/Tyler MSA

51 WORKFORCE

Total Workforce 6,000

5,000

4,000

3,000 5,100 4,800 4,800 4,700 4,600 4,600 4,600 4,400 4,400

2,000 4,300 4,300 4,233 4,167 4,108 3,975 3,875 3,833 3,733 3,658 3,608

1,000

- 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Financial Activities Transportation and Warehousing

Smith County/Tyler MSA

Total Workforce 30,000

25,000

20,000

15,000 24,700 24,300 24,100 23,200 22,933 10,000 22,900 22,242 21,783 21,242 20,950

5,000 11,600 11,500 11,400 11,200 10,700 9,683 10,425 9,525 10,267 10,250

- 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Education & Health Services Leisure & Hospitality

Smith County/Tyler MSA

52 WORKFORCE

Total Workforce 12,000

10,000

8,000

6,000 10,600 10,400 10,200 9,108 9,000 8,700 4,000 8,692 8,583 8,333 7,933

2,000 4,400 4,400 4,400 4,208 4,200 4,200 4,133 4,100 4,083 3,867 2,058 2,075 2,092 2,358 2,300 2,300 2,200 1,600 1,600 1,500 - 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Professional Services Other Services Information

Smith County/Tyler MSA

Total Workforce 12,000

10,000

8,000

6,000 9,967 9,700 9,625 9,500 9,500 9,400 9,400 9,208 9,083 4,000 9,000

2,000 4,400 4,400 4,400 4,300 3,900 3,600 3,180 3,133 3,092 3,075 917 867 800 700 600 600 600 600 600 600 - 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Local Government State Government Federal Government

Smith County/Tyler MSA

53 EMPLOYMENT

EMPLOYMENT BY INDUSTRY IN 2019

The Tyler/Smith County economy is more diverse today than it has ever been. We are no longer dependent on one or two drivers for economic support. The pie chart below details the Tyler MSA employment by business sector.

Workforce Breakdown Smith County/Tyler MSA

State Government Natural 5% Local Government Resources, 10% Construction and Mining Manufacturing Wholesale Trade Federal Government 7% 5% 5% 1%

Other Services 4%

Retail Trade Leisure and Hospitality 14% 12%

Education and Health Services Transportation and 25% Financial Warehousing Activities 5% 4% Information 2%

Professional and Business Services 1%

54