COMMUNITY PROFILE

www.tedc.org

TABLE OF CONTENTS

Attractions 3 Climate 8 Cost of Living 9 Demographics 11 Education 13 Finance 17 Government 20 Location 23 Media 24 Medical 27 Office Market 29 Real Estate 30 Retail 32 Retirement 34 Taxes 35 Technology 38 Transportation 40 Utilities 45 Workforce 47

2

ATTRACTIONS

ANNUAL EVENTS

Annual Event Occurrence

Azalea Spring & Flower Trail March Azalea 10K, Fun Run April Cattle Baron's Gala June Downtown Tyler Film Festival October East State Fair September Festival on the Square October Four Winds Renaissance Faire March-April Mistletoe and Magic November Parade of Homes June Taste of Tyler March October Tyler Area Chamber Golf Tournament September Tyler Jaycee's 4th of July Celebration July Tyler's Komen Race for the Cure May

PERFORMING ARTS Performing Art Description Phone Caldwell Auditorium Hosts various performances; (903) 262- 300 South College Ave. managed by Tyler ISD 2300

East Texas Symphony Offers concerts and youth (903) 592- Orchestra concerts 3876 107 E. Erwin R. Cowan Fine & Houses Vaughn Auditorium, Performing Arts Center Braithwaite Recital Hall, (903) 566- 3900 University Blvd. Meadows Art Gallery, & White 7424 Lobby Tyler Civic Chorale Provides choral music, fall and (903) 597- 230 W. Rusk spring concerts offered 6317 Ballet Tyler Provides opportunities for dancers and (903) 596- audiences to experience the 0224 fine art of dance Tyler Civic Theater Center The first theatre in America 400 Rose Park Drive designed for production of (903) 592- theatre-in-the-round 0561

3 ATTRACTIONS

HISTORIC SITES Historic Site Description Phone Camp Ford Historical Park Largest Confederate Prisoner (903) 592- Hwy 271 & Loop 323 of War camp west of the 5993 Mississippi Cottonbelt Train Depot Restored depot, built in 1905, (903) 533- 210 Oakwood houses railroad memorabilia 8057

Dewberry Plantation Antebellum home built (903) 825- 14007 FM 346 West between 1852 and 1854 9000 Bullard, TX 75757 McClendon House Victorian home built in 1878 806 W. Houston has many of its original (903) 592- furnishings 3533

MUSEUMS

Museum Description Phone American Freedom Museum 15,000 sf of galleries containing over 600 1051 N. Houston St. amazing artifacts and documents from (903) 894-5252 Bullard, TX 75757 our nation’s history Brookshire’s World of Wildlife Museum Featuring 250 mounted examples of WSW Loop 323 & Old Jacksonville Hwy wildlife and a replica 1920's grocery store (903) 534-2169

Carnegie History Center Housed in an old library with exhibits 125 S. College artifiacts of Tyler's history (903) 592-5993

Goodman Museum Texas Historic Landmark from 624 N. Broadway Ave Civil War Era (903) 531-1286

Historic Aviation Memorial Museum Aviation memorabilia 2198 Doxie Drive (903) 526-1945

Smith County Historical Society Museum County artifacts dating from the days of 125 S. College the American Indians to the present (903) 592-5993

Tyler Museum of Art World class exhibits, gift shop, and cafe 1300 S. Mahon Street (903) 595-1001

Tyler Rose Garden & Museum Showcasing memorabilia of the history of 1900 W. Front St. the Tyler rose growing industry and the (903) 597-3130 Rose Festival

4 ATTRACTIONS

EDUCATIONAL ATTRACTIONS Educational Attraction Description Phone

Tyler Public Library 201 S. College Ave. Features 229,625 volumes (903) 593-7323

Caldwell Zoo 2203 Martin Luther King Jr. 85-acre park, over 2,000 animals (903) 593-0121 Blvd.

Discovery Science Place Downtown children's math and 308 N. Broadway (903) 533-8011 science museum

Vaughn Conservatory Ranked 5th in the State, cultivation 1400 E. Fifth (903) 510-2200 of exotic and ornamental plants

The Center For Earth & Space Educational and entertaining Science Education programs to encourage an interest 1411 E. Lake Street (903) 510-2312 in, and support for, science

education. Camp Tyler Offers outdoor educational (903) 262-1269 programs Tiger Missing Link Foundation State Park Highway 14 N A rescue facility for tigers, lions, (903) 858-1008 and cougars DISTRICTS

 Antique District - located in the heart of downtown Tyler, comprised of antique and specialty shops.  Azalea District* - listed in the National Register of Historic Places - in 1960, a group of

homeowners decided to open their gardens to visitors each Spring, launching the first Azalea District

 Brick Streets District* - listed in the National Register of Historic Places - the district is

about 1/2 mile south of downtown and encompasses 29 blocks of residential, commercial, and institutional structures.

 Charnwood Residential Historic District* - listed in the National Register of Historic Places

- encompasses 12 blocks of the late 19th and early 20th century residential development.

* More information on these historic districts located at www.historictyler.org 5 ATTRACTIONS

AMUSEMENTS Phone 31 West Shooting Range (903) 597-0258

Camp Ford Historic Park (903) 592-5993

Cherokee Trace Drive Thru Safari (903) 683-3322

Fire Mountain Amusement Park (903) 561-2670

Green Acres Bowl (903) 561-2911

Kids Depot 2000 Plus (903) 509-4386

Lock N Load (903) 939-1500

New York, Texas Zip Line (903) 681-3791

Noble E. Young Skateboard Park (903) 531-1370

Rose City Flying Clays (903) 597-3345

Sky Vue Drive-In Theater (903) 535-9993

The Villages Marina (903) 561-1413

Waterpark at the Villages (903) 534-8400

RECREATION Recreation Activity Available Baseball Fields 30 Soccer Fields 15 Swimming Pools (Public) 2 Swimming Pools (Private) 2 Movie Theater Screens 33 City Parks/with Playgrounds 25/19 Resorts & Campgrounds 15

6 ATTRACTIONS

GOLF Course Type H Phone

Arrowhead Golf Course 18 public (903) 509-3555 The Cascades 18 private (903) 592-2551 Cross Creek Golf Club 18 public (903) 597-7871 Embassy Hills Golf Course 9 public (903) 636-9890 Eagle's Bluff 18 private (903) 825-7278 Emerald Bay Club 18 private (903) 825-3388 Garden Valley Golf Resort 18 public (903) 882-6107 Hideaway Lake Golf Course 18 private (903) 882-8511 Hilltop Country Club 9 public (903) 842-3516 Hollytree Country Club 18 private (903) 581-7723 Oak Hurst/Peach Tree 36 public (903) 894-7079 Overton Community 9 public (903) 834-6414 Pine Dunes Resort 18 public (903) 876-4336 Pine Springs Golf Course 18 public (903) 526-4653 Twin Lakes Golf Course 18 public (903) 567-1112 Willow Brook Country Club 18 private (903) 592-8229 The Woods at Jacksonville 18 private (903) 589-1759 CAMPING/LAKES Camping/Lake Bellwood Lake Lake Palestine Lake Tyler Lake Tyler East Tyler State Park CHURCHES Tyler has over 300 churches, synagogues, and mosques representing all major denominations. LODGING Ample lodging is available with 34 Hotels/Motels (2,675 rooms) and 10 Bed & Breakfasts (48 rooms) in the Tyler area.

7 CLIMATE

One of the most attractive features of the Tyler Month High Low area is the climate. Because of the consistently mild weather, Tyler is a gardener's paradise. January 57° 36° Perennials, bulbs, fruits and vegetables all grow as April 78° 55° abundantly as our pine trees. Spring flowers begin blooming in early March and continue throughout July 94° 71° the Summer. October 80° 56° TEMPERATURES

RAINFALL Tyler's average annual rainfall is 43.1 inches and the area averages over 245 days of sunny weather annually.

8 COST OF LIVING

Tyler's cost of living index at the first quarter of 2013 was 94.8 TYLER MSA COMPOSITE of 100, and has consistently been 90-96% of the national 2013 First Quarter average for the past five years. Cost of living indexes measure Category Index the relative price levels for consumer goods and services compared against the national average. The national average is Groceries 93.9 always 100. Indexes below 100 indicate lower prices (less Housing 90.4 expensive) than the national average. Utilities 86.5

Transportation 96.9 For example, Tyler's grocery index is 93.9. If during the first quarter of 2013 you bought a $100 basket of groceries in a city Health Care 94.0 with a grocery index of 100, you would pay $100, the national Miscellaneous 100.8 average, for those groceries. However, in Tyler, you would only Total 94.8 pay $93.9 for that same basket of groceries - a savings of $6.10, or 6.1%. In other words, your hard-earned dollars can buy more goods in Tyler than anywhere in the nation on average.

The Council for Community and Economic Research (ACCRA) conducts a nationwide survey and calculates the cost of living index each quarter. Since the number of respondents to the survey change each quarter, it is impossible to compare a quarter with any other quarter. A decline in the composite score or any category score does not necessarily mean prices have dropped, though this is possible. A drop in an index could also be caused if prices are rising locally and on the national average, but the local prices are rising at a smaller pace than the national average. The cost of living index is not a measure of inflation!

COST OF LIVING CITY COMPARISONS

The following table compares the cost of The following table compares the cost of living index for cities the size of Tyler in living index for other U.S. cities, regardless the first quarter of 2013: of size, in the first quarter of 2013:

Location Index Location Index Tyler, TX 94.8 Tyler, TX 94.8 Burlington, VT 122.5 Chicago, IL 114.8 Fargo, ND 93.5 Denver, CO 103.2 Joplin, MO 88.7 Fort Lauderdale, FL 110.8 Lafayette, IN 92.6 Reno, NV 89.7 Myrtle Beach, SC 95.0 New York (Manhattan), NY 227.1 Norman, OK 85.0 San Francisco, CA 168.6 St. George, UT 91.5 Washington, DC 141.7

9 COST OF LIVING

SALARY COMPARISONS The following 2012 salary rates in the table below were provided by the Bureau of Labor Statistics. You can also view other supplemental data found in our Labor Market Survey and Wage and Benefits Survey - two publications produced by the Tyler Economic Development Council every three years.

Job Classification Tyler MSA Texas Nation

Accountant/Auditor $68,720 $71,850 $71,040 Bookkeeping/Accounting/Audit Clerk $33,600 $35,350 $36,640 Chief Executive $146,330 $181,830 $176,840 Civil Engineer $87,150 $94,790 $84,140 Computer Programmer $52,430 $78,590 $78,260 Customer Service Representative $27,150 $29,740 $33,110 Electrician $36,200 $43,240 $53,030 Executive Secretary/Administrative Asst $43,240 $49,680 $50,220 General/Operations Manager $94,010 $113,180 $114,850 Janitor/Cleaner $19,450 $20,730 $24,850 Loan Officer $54,510 $66,980 $70,350 Machinist $35,640 $40,110 $40,860 Middle School Teacher $44,920 $50,540 $56,180 Plumber, Pipefitter, & Steamfitter $47,070 $45,670 $52,950 Production Occupations $30,780 $34,060 $34,500 Registered Nurse $57,700 $66,350 $67,930 Shipping Clerk $29,120 $28,850 $30,700 Supervisor/Manager of Office/Administration $48,520 $52,740 $52,830 Truck Driver, Light $29,120 $32,670 $33,940 Welder/Cutter/Solderer/Brazer $39,000 $38,100 $38,100 COST OF LIVING SALARY ADJUSTMENTS If you were living in Manhattan, NY and contemplating a job offer in Tyler, TX, how much of a decrease in your after-taxes income can be taken and still be able to maintain your present lifestyle? Using the cost of living index, you can estimate how much it would take. Manhattan has a composite index of 227.1 and Tyler has a composite index of 94.8 . You could maintain the same lifestyle with only 58.3% of your original salary! Salary adjustment = 100 x [(92.1 - 229.5)/229.5)] = 58.3% If your after-tax salary is $80,000 in Manhattan, you would need a salary of $46,640 in Tyler, TX to enjoy the same lifestyle. What if you were moving to Manhattan, NY from Tyler, TX with an after-tax salary of $80,000. How much you have to earn in Manhattan (after-taxes) to enjoy the same lifestyle you had in Tyler? Salary adjustment = 100 x [(229.5 - 92.1)/92.1] = 139.6% You would have to earn $188,480 to enjoy the same lifestyle in Manhattan as you did in Tyler!

10 DEMOGRAPHICS

The City of Tyler has experienced significant growth over the last several years. The latest 2010 Census projections estimate the Tyler MSA population at 210,000. It should be noted that the Census Bureau maintains data at the city, county, MSA, and state levels. When gathering or reviewing data for the Tyler MSA, this data will be identical to data collected for Smith County, which has the same geographic boundaries as the Tyler MSA.

POPULATION TRENDS

11 DEMOGRAPHICS

DEMOGRAPHIC SUMMARY

The following table provides a quick summary of the most requested Census 2010 demographic data.

Attribute City of Tyler Tyler MSA Texas Population 96,900 209,714 25,145,561 Under 18 23,582 53,796 6,865,824 20 to 34 Years 23,130 42,489 5,430,552 35 to 49 Years 16,552 39,077 5,218,849 50 to 64 Years 15,466 37,487 4,272,560 65 Years or Over 13,990 29,851 2,601,886

Male 47.1% 48.4% 49.6% Female 52.9% 51.6% 50.4%

Median Age 34.1 35.5 33.6

Median Household Income $48,199 $46,127 $48,286 Per Capita Income $25,233 $24,130 $24,318

One Race 98.2% 98.3% 97.5% Two or More Races 2.0% 1.9% 2.7% White 60.5% 70.1% 70.3% Black/African American 24.7% 17.9% 11.8% Asian 1.8% 1.2% 3.8% American Indian/Alaska Native 0.5% .05% 0.6% Other 10.2% 8.1% 10.5%

Hispanic/Latino Ethnicity 21.1% 17.2% 37.6%

www.census.gov

TIP: You will notice that if you add all the individual race categories with the category "Hispanic/Latino Ethnicity", the total percentage will exceed 100%. This is caused by the fact that the Census does not consider "Hispanic/Latino Ethnicity" as a race, but rather an ethnicity.

12 EDUCATION

Smith County has ten public independent school districts (ISD's) - the largest being the Tyler Independent School District (Tyler ISD). The following table will provide a good summary of the eight primary school districts in the County including size, enrollment, and contact information for each district. ISD Number Student/ Number of Teacher of Phone Students Ratio Facilities Arp 888 10:5 4 (903) 859-8482 Bullard 2,100 14:1 6 (903) 894-6639 Chapel Hill 3,052 18:1 6 (903) 566-2441 Lindale 3,600 14:4 8 (903) 881-4000 Troup 1,150 12:5 3 (903) 842-3067 Tyler 18,403 13:1 33 (903) 262-1000 Whitehouse 4,600 20:1 8 (903) 839-5500 Winona 1,100 24:1 4 (903) 939-4001

TYLER ISD PERFORMANCE There are over 1,047 public school districts in Texas. The performance of all Texas public school is measured in Texas by the Texas Assessment of Knowledge and Skills (TAKS) test. The Texas Education Agency maintains an extensive database of school performance reports for public review as well as other data to measure the performance of schools. The following table contains the recent results for Tyler ISD compared to State of Texas averages:

2012 TAKS Passing Rates Tyler Grades 10-11 Texas Tyler ISD 2011/2012 Tyler ISD Results Grades 3-9: 2011 rates ISD 3rd Grade 77% 83% Attendance Rate 4th Grade 70% 77% 96% 5th Grade 76% N/A Completion Rate 6th Grade 74% 75% 87.1% 7th Grade 72% 74% 8th Grade 67% N/A Tyler 2012 Entrance Exam Scores Texas 9th Grade 55% 68% ISD 10th Grade 59% 65% Mean Composite SAT 972 976 11th Grade 78% 85% As of December 2012 Mean Composite ACT 19.4 20.5

13 EDUCATION

PRIVATE/PAROCHIAL SCHOOLS Student/ Grades Number of Private/ Parochial School Name Teacher Phone Taught Students Ratio All Saints Episcopal 4K-12 676 15:1 (903) 579-6000 The Brook Hill School 4K-12 520 11:1 (903) 894-5000 East Texas Christian Academy 4K-12 293 14:1 (903) 561-8642 Good Shepherd 4K-12 118 13:1 (903) 592-4045 Grace Community 4K-12 1018 18:1 (903) 566-5678 Kings Academy 4K-12 107 10:1 (903) 534-9992 4:1 up to Oak Hill Montessori School 18 mo. - 6 174 12:1 (903) 561-1002 St. Gregory Cathedral School 4K-5 295 13:1 (903) 595-4109 Stepping Stone (plus after school) 6 wks – 4K 250 8:1 (903) 566-1851 Bishop T.K. Gorman Regional 6-12 416 11:1 (903) 561-2424 Catholic School

CHARTER SCHOOLS

Number Student/ Grades Charter School of Teacher Phone Taught Students Ratio

Cumberland Academy K-6 450 16:1 (903) 581-2890

Premier High School 6-12 172 25:1 (903) 592-5222

14 EDUCATION

HIGHER EDUCATION Somewhat unusual for its size, Tyler is home to 3 colleges and universities and other educational facilities that provide a very large and talented employment pool with an advanced education. Below is a summary of each of these institutions:

TYLER JUNIOR COLLEGE WEB 1327 South Baxter Ave. www.tjc.edu Tyler, Texas 75701 (903) 510-2200 or (800) 687-5680

TJC is a two-year college with approximately 15,000 students. The college is accredited to award the associate in arts degree, the associate in applied science degree and certificates of proficiency. As such, TJC provides solid basics for freshman and sophomore students who plan to transfer to upper-level universities, along with technical degrees and certificate programs.

TYLER JUNIOR COLLEGE WEST CAMPUS TJC’s West Campus provides corporate and continuing 1530 SSW Loop 323, Tyler, TX 75701 education training to a wide range of both companies (903) 510-2900 and individuals throughout the East Texas region. For the 2010-2011 year 27,710 students were served through the School of Continuing Studies. Also located on the West Campus, the Skills Training Center had 233 students enrolled in the automotive program and 53 in the welding program in the 2010-2011 school year.

THE UNIVERSITY OF TEXAS AT TYLER WEB

3900 University Blvd., Tyler, Texas 75799 www.uttyler.edu (903) 566-7203 or (800) UT-TYLER

The University of Texas at Tyler offers more than 90 undergraduate and graduate degrees in four colleges. Student population is 6,875. UT Tyler, a proud campus of The University of Texas system, is one of the fastest growing universities in the State of Texas. UT Tyler - THE BILL RATLIFF ENGINEERING & SCIENCE COMPLEX 3900 University Blvd., Tyler, Texas 75799 (903) 566-7040 Opened in fall 2006, this state-of-the-art facility houses some UT Tyler’s high quality undergraduate and graduate engineering and science programs relevant to the rapidly changing technological world. This includes such programs as civil, electrical and mechanical engineering, as well as chemistry, physics, mathematics, computer science and computer information systems.

15 EDUCATION

UT HEALTH NORTHEAST WEB 11937 U.S. Hwy. 271 ., Tyler, Texas 75708 www.uthct.edu (903) 877-7777

As the only university-based health science center in East Texas, UTHSCT is home to 30 medical specialties, a hospital and 24/7 emergency room, as well as laboratory and clinical research facilities. Medical education programming includes two medical residency programs in Family Medicine and Occupational Health, collaborative degree programs in Environmental Medicine and in Biotechnology, clinical rotations for nurses and other allied health providers, and continuing education for physicians and other health care specialists. In June 2005, UTHSCT was given authority to award academic degrees.

TEXAS COLLEGE WEB 2404 N. Grand Ave., Tyler, Texas 75702 www.texascollege.edu (903) 593-8311 or (800) 306-6299

Founded in 1894, offers 16 baccalaureate degree programs within four divisions and has maintained a commitment to academic excellence for over 100 years. Enrollment is currently at 964.

EDUCATIONAL ATTAINMENT The following graph compares the highest level of educational attainment percentages of the population 25 years and over for nation, State of Texas, and Tyler MSA/Smith County.

16 FINANCE

BANKS Name of Bank Branches Phone American State Bank 4 (903) 566-0835 Tyler is considered a regional hub for a variety of Austin Bank 11 (903) 595-6585 industries around East Bancorpsouth 2 (903) 534-5298 Texas. These industries need financial support to maintain Bank of America 3 (903) 595-5555 the fiscal strength needed to Bank of Tyler 1 (903) 592-2722 continue capital and Bank Texas 1 (903) 561-8585 employment growth. Many financial institutions are BBVA Compass 3 (903) 597-2091 located in Tyler to support Beacon Federal Bank 1 (903) 592-8700 these activities and provide Capital One 3 (903) 579-9700 our businesses and residents many options to invest and Chase Bank 4 (903) 561-5000 procure funds. Citizens 1st Bank 1 (903) 581-1900 Citizens National Bank 4 (903) 509-0400 Citizens State Bank 1 (903) 581-8100 City National Bank 2 (903) 894-3600 First Bank and Trust 1 (903) 534-0003 First Convenience Bank 2 (903) 561-8962 First National Bank of Bullard 1 (903) 894-6103 Kilgore National Bank 1 (903) 509-3600 Lindale State Bank 2 (903) 882-5581 Prosperity Bank 4 (903) 534-9144 Regions Bank 3 (903) 535-4242 Southside Bank 16 (903) 531-7111 State Farm Bank 1 (903) 592-1000 Texas Bank 1 (903) 504-5191

Texas Bank & Trust 2 (903) 581-7555

17 FINANCE

STOCK BROKERS

Name of Stock Broker Phone

Penny Davison (903) 882-1561 Edward Jones (903) 561-3460 Michael Gross (903) 597-0772 Tim Harris Financial Services (903) 581-4340 Jeffrey Ewers Financial Advisors (903) 509-4443 Jim Martin Financial Services (903) 882-6011 Morgan Keegan (903) 590-1510 Morgan Stanley (903) 581-4344 Murry Securities (903) 561-5588 Power Funding LTD (903) 533-4085 Primerica Financial Services (903) 597-3080 Raymond James Financial Services (903) 533-7300 RBC Wealth Management (903) 533-1090 A W Riter II (903) 526-3000 Southside Bank Investment Svcs (903) 533-7300 State Farm (903) 581-2820 Stoneway Financial (903) 509-1133 Steve Swords (903) 526-6669 Traff Asset Management (903) 593-2396 UBS Financial Services (903) 534-4000 Jim Usrey (903) 509-3411 Wachovia Securities (903) 592-1200 Wells Fargo Advisors (903) 561-6980 Woodforest National Bank (903) 526-8700 Yin Investments (903) 939-8700

18 FINANCE

CREDIT UNIONS

Name of Credit Union Phone Altra Credit Union (903) 596-9009 CASE Federal Credit Union (903) 877-9113 Cooperative Teachers Credit Union (903) 561-2603 East Texas Professional Credit Union (903) 581-5431 First United Credit Union (903) 595-6693 Highway Employees Credit Union (903) 593-8987 Kelly Community Federal Credit Union (903) 597-7291 Kelly Tyler Federal Credit Union (903) 531-9837 Keystone Credit Union (903) 882-4343 McMurrey Federal Credit Union (903) 595-3300 Stone Tyler Employees Federal Credit Union (903) 877-4721 Sunbelt Credit Union (903) 526-5414 Telco Plus Credit Union (903) 597-4321 Tyler City Employees Credit Union (903) 592-8012 United Credit Union (903) 595-3604 United Heritage Credit Union (903) 597-7484

19 GOVERNMENT

CITY OF TYLER 2012 CITY BOND RATINGS The Tyler City Council is composed of a Mayor elected at-large and six single member district Council Members who are elected for Moody's Bond Rating: Aa2 two-year terms to represent the citizens of the City of Tyler. Standard & Poor's: AAA The City Charter of Tyler provides for a Council-Manager form of local government. The Mayor and Council Members function as the policy-making body of the city's government, determining the overall goals, objectives and direction for city services, and adopting the annual operating budgets for all City departments.

CITY COUNCIL ELECTED OFFICIAL Mayor Barbara Bass City Manager Mark McDaniel Place 1 Sam Mezayek Place 2 Darryl Bowdre Place 3 Ed Moore Place 4 Martin Heines Place 5 Mark Whatley Place 6 John Nix

CITY DEPARTMENT PHONE NUMBER Mayor/City Council (903) 531-1250 City Manager (903) 531-1250 Planning & Zoning (903) 531-1175 City Permits (903) 531-1151 City Hall Information (903) 531-1100 Utilities (903) 531-1234

City Website: www.cityoftyler.org

20 GOVERNMENT

TYLER POLICE DEPARTMENT - (903) 531-1090 Full Time Law Enforcement 193 Civilian Police Employees 53 Enhanced 911 Service Operators 27 TYLER FIRE DEPARTMENT - (903) 535-0005 Full Time 161 Structural Stations 10 Airport Stations 1 Fire Insurance ISO Rating 2

PROPERTY CRIMES 5,000

4,000

3,000

2,000

4,481 4,481

4,021 4,021

3,757 3,757

3,547 3,547

3,482 3,482

3,472 3,472

3,414 3,414

3,337 3,337

3,302 3,302

3,290 3,290

1,000

994 994 842 801 768 954 806 986

1,116 1,116 1,061 1,061 1,040

267 229 189 169 149 213 243 203 162 134 - 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Burglary Larceny/Theft Auto Theft

VIOLENT CRIMES 600 500

400

300

519 519

478 478

460 460

450 450

200 422

402 402

393 393

392 392

355 355

328 328

100

147 147 133 172 110 118 129

92 92 93 93 76 93

8 7 11 5 1 6 4 6 4 5 - 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Robbery Assault Homicide

21 GOVERNMENT

SMITH COUNTY At the heart of each of the 254 Counties in Texas is the Commissioners Court. Each County has four precinct Commissioners and a County Judge. These five elected officials make up the Commissioners Court, with the County Judge acting as the Chairman of the Court. This body conducts the general business of the County and oversees County financial matters, including formulation of the annual budget. While most functions are administered by the Elected Officials, others are managed by Department Heads, appointed by the Commissioners Court, such as the County Engineer, Pre-Trial Release Director, Personnel Director and Veteran's Service Officer. Smith County Website: www.smith-county.com

COUNTY SEAT ELECTED OFFICIAL County Judge Joel Baker Commissioner Pct. #1 Jeff Warr Commissioner Pct. #2 Cary Nix Commissioner Pct. #3 Terry Phillips Commissioner Pct. #4 JoAnn Hampton

COUNTY DEPARTMENT PHONE NUMBER Commissioners Court (903) 590-4600 District Attorney (903) 590-1720 District Clerk (903) 590-1660 County Clerk (903) 590-4670 Tax Assessor (903) 590-2920 Sheriff and Fire Marshall (903) 590-2600 Veterans (903) 590-2950

SMITH COUNTY 911 - (903) 566-8911 Features of the Smith County 9-1-1 Communications District include: •Enhanced 911 System •Delivering 911 calls with Automatic Number Identification and Location Information to any Public Service Answering Point (PSAP) located in Smith County •Administration of 911 Database where caller's phone and location information are stored and retrieved for each 911 call •Administration of the 911 network and routing which deliver the call to the appropriate PSAP

22 LOCATION

REGIONAL HUB

Tyler, Texas is considered the advanced manufacturing, Land Area (City) 53 sq. miles health care, educational, and retail center of East Texas. We offer companies a quality, centrally located, middle Land Area (County) 932 sq. miles market location with many of the advantages of a major market. The economy is diverse and the area offers Elevation 558 feet abundant and low cost labor, land, and buildings. Tyler is Latitude 32°21'04"N part of the Tyler MSA which includes all of Smith County, Texas. Longitude 95°18'03"W

Tyler/Smith County is strategically positioned just 90 miles east of /Fort Worth, 90 miles west of Shreveport, LA, and less than 200 miles north of Houston. Both Shreveport and Houston have international shipping facilities. Tyler has excellent interstate and U.S. Highway systems with I-20, U.S. 271, and U.S. 69, and four major state highways that provide efficient and economical transportation to all destinations.

DISTANCE TO MAJOR METROPOLITAN AREAS According to the U.S. Census Bureau, the estimated 2012 population for the Tyler Metropolitan Statistical Area (MSA) was 214,821. The table below shows the Census Bureau 2012 estimates for other MSA's within 500 miles of Tyler.

MSA DISTANCE FROM POPULATION* TYLER Austin, TX 225 1,834,303 Dallas, TX 90 6,700,991 Houston, TX 199 6,177,035 Little Rock, AR 240 717,666 New Orleans, LA 432 1,227,096 Oklahoma City, OK 250 1,296,565 , TX 300 2,234,003 Shreveport, LA 90 447,193 *SOURCE: U.S. Census Bureau

23 MEDIA

Due to Tyler's size and central location in northeast Texas, a variety of media outlets have chosen Tyler to broadcast or distribute their products and services to maximize their effectiveness at reaching the largest audience possible in this region. The sections below outline the diversity of Tyler media:

NEWSPAPERS Newspaper Location Phone

Tyler Morning 410 W. Erwin (903) 597-8111 Telegraph Tyler, TX 75702

East Texas Review 517 S. Moberly Ave. (903) 236-0406 Newspaper Longview, TX 75602

La Opinion 402 College Ave. (903) 586-0827 Jacksonville, TX 75766

Lindale News & 104 S. Main (903) 882-8880 Times Lindale, TX 75771

(903) 839-2353 304 Hwy. 110 North Tri County Leader Whitehouse, TX 75791

TELEVISION

Station Location Phone

KETK - NBC56 4300 Richmond Rd. (903) 581-5656 Tyler, TX 75703

KFXK Fox 51 102 N. College (903) 533-0051 Tyler, TX 75702

KLTV - Channel 7 105 W. Ferguson (903) 597-5588 Tyler, TX 75702

KYTK - CBS 19 2211 ESE Loop 323 (903) 581-2211 Tyler, TX 75701

24 MEDIA

LOCAL RADIO

Station Location Website

KBLZ/KAZE The 212 Grande Blvd., Ste C120 (903) 581-5259 Blaze Tyler, TX 75703

210 S. Broadway Ave. KKUS Radio (903) 581-9966 Tyler, TX 75702

Waller Broadcasting KLJT/KFRO/KDVE 402 S. Ragsdale (903) 586-2527 /KXAL/KEBE Jacksonville, TX 75701

KNUE/KISX/KTYL/ 3810 Brookside (903) 586-0606 KKTX Tyler, TX 75701

210 S. Broadway KOOI (903) 581-9966 Tyler, TX 75702

1001 ESE Loop 323 #455 KTBB/KEES (903) 593-2519 Tyler, TX 75701

2721 E. Erwin KVNE/KKLY (903) 593-5863 Tyler, TX 75711 MAGAZINES Magazine Phone BSCENE Magazine 3650 Old Bullard Rd. #110 (903) 509-4703 Tyler, TX 75701 PulseTyler P.O. Box 7233 (903) 714-4015 Tyler, TX 75711

Tyler Today Magazine 1828 ESE Loop 323 #312 (903) 533-9191 Lindale, TX 75701 VITA Latina (866) 540-8482

25 MEDICAL

One of the fastest growing an significant industries in Tyler comes from our medical community. With 3 primary hospitals and vast number of supporting clinics, practices, and specialty hospitals, Tyler has become the regional medical hub of East Texas. Due to its diversity and experience, residents in the area know that they can find comfort that almost all major surgeries can be performed locally without the stressing need to travel long distances.

East Texas Trinity Mother Frances UT Health Medical Center Regional Hospital and Clinics Northeast Healthcare System MAJOR HOSPITALS

East Texas Medical Center TOTAL BEDS: 454 1000 S. Beckham, Tyler, TX 75701 FEATURE: Level I Trauma Center (ground and air (903) 597-0351 ambulance)

East Texas Medical Center Major Services Bariatric Center – Weight loss Behavioral Health Center – Help with emotional or chemical dependency problems

Cancer Institute – Dedicated to the prevention, detection, and treatment of cancer

Cardiovascular Institute – Cardiac education, treatment and rehabilitation Digestive Disease Center – Care of gastrointestinal diseases Kidney Transplant Program – Transplantation services Neurological Institute – Care for the brain, spine and other components of the nervous system Orthopedic Institute – Services and care for all joint, bones and diseases of the skeletal system Rehabilitation Center – Comprehensive services and rehabilitation technology to help recovery from illness or accident Sleep Disorders Center – Help with sleep problems Urology Institute – Medical and surgical treatment for bladder, kidney and prostate cancer Wound Healing Center – Specialized care for complex wounds

26 MEDICAL

Trinity Mother Frances Hospital TOTAL BEDS: 404 800 E. Dawson, Tyler, TX 75701 FEATURE: Level II Trauma Center (ground and air (903) 593-8441 ambulance)

Trinity Mother Frances Hospital Major Services Bariatric Surgery Program – Weight loss surgery Cancer Institute – Comprehensive program cares for every type of cancer ContinueCARE – Long-term care for acutely ill Da Vinci ® Surgical Systems – Modern robotics in the operating room Heart Hospital – Regions first freestanding Heart Hospital opened in 2012 Heart Institute – Early detection, diagnosis and treatment of heart disease Neuroscience Center – Provides evaluation and treatment for neurological disorders

Orthopedics & Sports Medicine – Sports medicine and reconstructive surgery The Ross Breast Center – Breast health and care The Huff Urology Center – Inpatient, outpatient, diagnostic & surgical services Vascular Institute – Diagnosis and treatment of vascular

UT Health Northeast 11937 U.S. Highway 271, Tyler, TX 75708 (903) 877-7777 TOTAL BEDS: 109 The UT Health Center at Tyler Major Services Academic Center –State-of-the-art cancer care and research clinic Allergy & Immunology Clinic - Treatment of asthma, allergies, immunological disorders Biomedical Research Center - Multi-disciplinary research center Center for Diabetes Care – Provides comprehensive treatment and care for Diabetes

Center for Healthy Aging, Geriatrics Clinic - Designed to meet the needs of older adults

Center for Sleep Disorders – Clinic and testing facility for people with sleep disorders Cystic Fibrosis Clinic – Devoted solely to the treatment of cystic fibrosis Gastroenterology Clinic – Services in gastroenterology and hepatology, digestive disease Heart & Lung Clinic – Pulmonary health care services Neurology Clinic – Treatment of neurological diseases Pediatric Clinic – Pediatric and pediatric pulmonary services Rheumatology Clinic – Treatment & care of arthritis and connective tissue diseases Surgery Clinics – Podiatry, urology, vascular and wound

27 MEDICAL

SPECIALTY HOSPITALS Location Phone East Texas Medical Center Behavioral Health Hospital Mental health and substance abuse services for adults, teens and children (903) 266-2200

East Texas Medical Center Rehabilitation Hospital A full scope of comprehensive rehabilitation technology (903) 596-3000

Texas Spine & Joint (903) 526-8754 Treatment and care of spine, neurosurgical and orthopedic patients

Trinity Mother Frances ContinueCARE Hospital (903) 531-4080 Intensive and complex medical treatments for acutely ill patients

Trinity Mother Frances HealthSouth Rehabilitation Hospital (903) 510-7000 Acute rehabilitation after serious illness or injury Tyler VA Primary Care Clinic Health care for American Veterans (903) 590-3050 CLINICS AND PRACTICES

Chiropractic Clinics 12 Orthodontists 7 Chiropractors 46 Pharmacies 50 Dentists/Oral Surgeons 87 Physicians 735 Medical Clinics 36 Psychiatric Clinics 8 Optometrists 17 Retirement Facilities 16 SOURCE: American Medical Association URGENT CARE

East Texas Medical Center Emergency Services (903) 579-2800

Trinity Mother Frances DirectCARE (903) 581-1601

NORTHEASTTyler Urgent Care TEXAS PUBLIC HEALTH DISTRICT (903) 509-4499

315 North Broadway, 4th Floor, Tyler, TX 75702 (903) 535-0036

28 OFFICE MARKET

Burns Commercial Real Estate compiles an annual Office Market survey providing a detail assessment of office space availability and lease rates in the Tyler, TX Market. 2012 OFFICE MARKET SURVEY SUMMARY

Office Avg Classification Buildings Total SF Vacant SF Occupancy Lease/SF Class A space 12 877,387 78,890 91.0% $18.98

Class B space 33 1,143,975 219,400 80.8% $13.65

Class C space 9 174,954 14,818 91.5% $11.61 Tyler CBD 14 772,123 154,309 80.0% $12.79 (Downton) Tyler Suburban (South Tyler) 40 1,424,193 158,799 88.8% $15.13

Total market 54 2,196,316 313,108 85.7% $14.51

More detailed information about Class A, B, and C office space and users can be found in the Office Market Survey.

29 REAL ESTATE

TYLER MLS HOUSING ACTIVITY Demand for housing in the Tyler area continues to rise as the population grows. Despite a continuing increase in the average home sale price, the cost of buying a home is still very affordable due to the low cost of living. The following data, tracked by the Greater Tyler Association of Realtors shows the average home price and number of homes sold for the past 10 years. RESIDENTIAL HOME ACTIVITY TYLER MLS 2,799 $200,000 2,666 3,000 2,347 2,435 2,370 1,952 1,975 2,500 $150,000 1,806

1,695 1,780

2,000

$100,000 1,500

Sale Price Sale 1,000

$184,332

Homes Sold Homes

$177,840

$174,081

$171,946

$171,710 $170,119

$50,000 $168,441

$151,420 $140,771 $131,153 500 $0 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Average Home Sale Price Homes Sold

PROPERTY VALUATIONS Due to the increasing demand for homes, expanding development, and an overall national trend in rising properties values, the valuation of property within the Tyler MSA continues to rise. The Smith County Appraisal District publishes these values each year. PROPERTY VALUATIONS SMITH COUNTY - VALUES IN BILLIONS $16.00 $13.44 $14.00 $12.80 $13.07 $13.08 $13.25 $11.95 $11.63 $10.96 $10.91 $11.20 $11.29 $11.47 $12.00 $9.93 $10.13 $10.00 $8.57 $9.24 $9.20 $7.64 $8.29 $8.00 $7.08 $6.00 $4.00 $1.49 $1.60 $1.64 $1.76 $1.82 $1.89 $1.87 $1.79 $1.78 $1.81 $2.00 $0.00 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Property Real Property Personal Property

30 REAL ESTATE

ANNUAL PERMITS & VALUATION The Tyler economy has prospered for several consecutive years and has resulted in an increase in construction activity to build new homes, develop commercial areas, and expand its retail offerings. The City of Tyler maintains the number and value of permits each year. The last 10 years are summarized below.

CONSTRUCTION ACTIVITY CITY OF TYLER

$350.0 1,231 1,222 1,400 1,145 $300.0 1,041 1,200

969

$250.0 840 854 841 870 1,000

785

$200.0 800

$150.0 600

$326.0

$311.0

Permit Value Permit

Permits IssuedPermits $262.7

$100.0 $248.8 400

$240.0

$210.1

$179.0

$162.6 $162.4 $50.0 $161.5 200 $0.0 0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Permit Valuation (millions) Permits Issued

31 RETAIL

Due to a strong diversified local economy, retail activity continues to expand in Tyler providing its residents and visitors a growing choice of quality of life amenities.

BROADWAY SQUARE MALL

Often considered a magnet for most communities, is just one of several concentrated retail centers in Tyler. The mall contains 90 stores and is over 800,000 square feet. Current mall anchors are Dillard's, Sears, and JC Penney.

OTHER CONCENTRATED RETAIL CENTERS According to Burns & Nobles Commercial Real Estate's Retail Market Survey, there are 57 concentrated retail centers in Tyler with over 2.5 million square feet of retail space:

Beckham & Fifth Streets Highland Village Center Shiloh Crossing

Beckham & Fifth SW La Piazza Shoppes at Broadway Bergfeld Center Lincoln Plaza Shops at Old Bullard Broadway Center Lone Star Center Shops at Shiloh Road Broadway Commons Loop East Center Southeast Crossing Broadway Crossing Macy’s Plaza Southland Plaza West Broadway Hills Plaza Macy’s II Southpark Center Broadway Market Ctr. Midway Plaza Southwest Crossing Brookside Village Newk’s Center Sunset Plaza Cumberland Pass Off Broadway I Tanglewood East Edwin Watts Center Off Broadway II Tanglewood West Fifth & Fleishel Streets Olde English Village Times Square Plaza

French Quarter Pavillion Center Troup Plaza Front & Beckham Streets Pine Tree Center Tyler Corner

Gateway Center Red Barn Square Tyler Town Center Gateway Towers Regency Center Villages at Oak Hollow Grande Plaza The Ridge at Oak Hills Westside Center

Green Acres Center Rose Plaza Westwood Center Heritage Retail Center SEC Center Woodcreek Village

32 RETAIL

SALES TAX RECEIPTS

VALUES IN MILLIONS

$40.00

$35.00

$30.00

$37.53 $37.53

$35.35 $35.35

$34.92 $34.92

$34.76 $34.76

$34.40 $34.40

$25.00

$33.40 $33.40

$33.27 $33.27

$30.55 $30.55

$20.00

$28.26 $28.26

$26.31 $26.31

$15.00

$10.00

$16.34 $16.34

$15.04 $15.04

$15.01 $15.01

$14.93 $14.93

$14.84 $14.84

$14.61 $14.61

$5.00

$14.03 $14.03

$10.46 $10.46 $11.40 $12.34

$- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

City of Tyler Smith County

SOURCE: Texas Comptroller of Public Accounts

33 RETIREMENT

The East Texas Council Of Governments (ETCOG) has qualified Tyler as the first Certified Retirement City in Texas. Tyler meets high standards for retiree living, such as low crime rate, affordable housing, quality health care, abundant recreation and educational opportunities. 10 Reasons to Retire in Tyler Tyler is 16th in the nation for cost of living in Retirement Places Rated: Special Millennium Edition. Low Tyler offers many financial advantages as well. Sales tax Cost of Living is on non-essential items only, no state income tax, and Great property taxes are lower than the state and national Housing Options average for Texas mid to large sized cities (Texas Municipal League). In fact, Tyler consistently ranks Warm Climate with below the national average in cost of living according to Four Distinct Seasons the American Chamber of Commerce Researcher’s Excellent Association. Medical Services To view more information about retiring in Tyler, TX, Abundant you can visit the Retire Tyler website, which is Recreation sponsored by the Tyler Area Chamber of Commerce. Fine Dining & Convenient Shopping Cultural Attractions & HOUSING OPTIONS Events All types of housing options are available in Tyler: Financial Services •Single family homes, both in planned neighborhoods and rural areas with acreage Educational •Maintenance-free gated communities Opportunities •Independent or assisted living facilities Numerous Spiritual & •Multifamily communities Worship Opportunities •Apartments •Garden homes •Town homes •Lake property and homes, both waterfront and inland

REGIONAL MEDICAL CENTER

Serving as the regional health care center for eastern Texas, Tyler is home to some of medicine's most advanced care. Some examples of the services available are UT Health Northeast, East Texas Medical Center and Trinity Mother Frances Hospital, along with a variety of specialty hospitals. Tyler is also considered the transportation, services, educational, and retail center of East Texas.

34 TAXES

Many move to Texas to enjoy its low tax structure. Texas is one of the few states without a state income tax - a reprieve many enjoy who need to make the best use of every dollar they earn. Statistics show state and local taxes consume a smaller proportion of Texans’ incomes - 9.4%. The national average is 10.6%.

AD VALOREM (PROPERTY) TAX Texas does not have a state property tax. Local governments and special taxing districts levy taxes on real and tangible personal property. All property is appraised at full market value, and taxes are assesses by local county assessors on 100% of appraised value. In 2009, the Tyler City Council, Smith County, and Tyler ISD voted unanimously to voluntarily exercise their option to freeze property taxes for senior citizens. The following table shows the 2012 adopted rates for all taxing entities within Tyler MSA/Smith County at $100 valuation:

COUNTIES Smith County $0.3236

CITIES SPECIAL DISTRICTS

City of Tyler* $0.2077 Tyler Junior College $0.1999 City of Arp $0.5801 Smith County M.U.D. City of Bullard $0.5558 $0.3555

City of Lindale Emergency Service District #1 $0.4930 $0.0594

City of Troup $0.9518 Emergency Service District #2 $0.0846 City of Whitehouse $0.6721

City of Winona $0.3708

* The City of Tyler tax rate is the lowest among all Texas mid to large sized cities, according to an annual survey by the Texas Municipal League.

35 TAXES

SCHOOL DISTRICTS (ISD's)

For comparisons, here are some of the 2012 tax rates (within city limits) for surrounding cities: Tyler ISD $1.3750

Arp ISD $1.2700 City Rate/$100

Bullard ISD $1.4700 Athens, TX $2.4657

Lindale ISD $1.4550 Henderson, TX $2.3248

Troup ISD $1.1080 Longview, TX $2.2764 Whitehouse ISD $1.1930 Mineola, TX $2.2262

Winona ISD $1.4420 Tyler, TX $2.1062

The real and personal property of residents living within the city limits of Tyler are taxed at the combined rate of four taxing entities listed in table above: Smith County ($0.3236), City of Tyler ($0.2077), Tyler ISD ($1.3750), and Tyler Junior College ($0.1999), for a combined assessed rate of $2.1062 per $100 valuation. At this rate and not factoring any exemptions, the annual ad valorem (property) taxes due on a $150,000 home would be [($150,000 x $2.1062)/$100] = $3,139.

SALES AND USE TAX Residents of Tyler must pay a sales and use tax on certain purchases of goods and services. Texas exempts sales taxes on groceries, medicine, property for resale, manufacturing equipment, and many items used exclusively on farms and ranches for food production. The following table shows the itemized total of the sales and use tax in Tyler:

Taxing Entity Tax Rate

Thus, if you were to purchase $250 worth of City of Tyler 1.50% taxable goods or services, you would pay a sales tax of ($250 x 8.25%) $20.63. The tax added to Smith County 0.50% the purchase price would make the total price paid equal ($250 + $20.63) $270.63. State of Texas 6.25%

TOTAL 8.25%

36 TAXES

INCOME TAXES Texas does not have a state personal income tax! An additional benefit came in 2005, when the IRS allowed individuals to deduct either their state income tax or local sales taxes paid in 2005. Because Texas doesn't have an income tax, Texas residents were able to deduct their sales taxes on their federal tax return. It is uncertain whether this deduction will continue in future years.

CORPORATE FRANCHISE TAX

While Texas does not have a corporate income tax as such, the corporate franchise tax has a component based on earned surplus. Earned surplus is essentially federal net taxable income plus compensation paid to corporate officers and directors if the corporation has more than 35 shareholders. The revised Texas franchise tax is a privilege tax imposed on each taxable entity organized in Texas or doing business in Texas. The tax is based on the entity’s “margin,” which equals the smaller of three calculations: total revenue minus cost of goods sold; total revenue minus compensation; or total revenue times 70 percent. The tax rate is one percent of the calculated margin for most taxable entities; however, entities meeting certain criteria will have a one-half percent rate. In addition, there are tax discounts available for taxable entities with less than $900,000 in total revenue and an E-Z filing option for those with $10 million or less in total revenue. Entities that calculate a tax due that is less than $1,000 or that have total revenue less than or equal to $300,000 are not required to pay any tax, but must file a report. For more information about the Texas Corporate Franchise Tax, visit the Texas Comptroller of Public Accounts website.

PAYROLL COSTS Businesses that employ one or more individuals may be subject to the state unemployment tax. New employers pay a tax rate of 2.7% or the applicable industry average tax rate. A minimum of size complete quarters is required to obtain an experience rating that will determine an employer’s revised rate. The effective tax rate in 2008 ranges from a minimum of 0.10% to a maximum of 6.10%, with a weighted average for all experience-rated accounts being 0.92%.

INVENTORY TAX/FREEPORT

All taxing jurisdictions, including ISDs, for businesses located in Tyler/Smith County have eliminated the tax on interstate inventory and established a freeport. The freeport exempts from tax inventory and materials-in-process manufactured locally and shipped out of Texas within 175 days. This is an annual savings.

37 TECHNOLOGY

Tyler is home to several communications providers as well as other large organizations requiring the kind of extensive telecommunication related products and services available in major metropolitan areas throughout Texas. The Tyler area has a complex and complete communications infrastructure for all related needs with a variety of broadband options for homes and businesses including ISDN, cable modem, DSL, fiber optics, ATM, and relay switches with redundant capabilities.

INTERNET SERVICE PROVIDERS

Access High Speed LOCALNET AT&T Satellite Country Earthlink Suddenlink East Texas WIFI Tele-One Communications Gower.Net TylerConnect Horizon Wireless Wavetex Lindale Internet Services

TYPES OF HIGH-SPEED DATA ACCESS AVAILABLE

Burstable T3 Dedicated IP Services Dedicated/Point-to-Point Circuits Digital Phone Lines Fiber Optics (10/100 Mbps or Gigabit) Frame Rely Circuits NxT1, ATM, and Tiered T3 T1 Tiered/Fractional T1 & Frame Relay Circuits

38 TECHNOLOGY

TYPES OF INTERNET ACCESS AVAILABLE

Dial-UP ISDN Connections DSL Connections Cable Modems Fiber Delivered Bulk Internet

AREA TECHNOLOGY ORGANIZATIONS

Chamber Technology Committee – committee that meets quarterly to address area opportunities in information technology, telecommunications, biosciences, and other technology-related areas that benefit the business community.

ConnectTyler – organized to develop a high-speed community network that will enrich the Tyler community by helping people, interest groups, and organizations connect locally, nationally, and globally through the use of information and communication technologies.

Greater East Texas Information Technology Managers – an Information Technology Managers club sponsored by the Tyler Area Chamber of Commerce created to facilitate exchange of technology information between businesses in the community.

39 TRANSPORTATION

Tyler has excellent Interstate, U.S. and State Highway systems that provide efficient and economical transportation to all destinations, including Interstate 20, U.S. Highways 271 & 69, and State Highways 31, 64, 110 & 155. State officials estimate that as many as 270,000 people come to Tyler each day to work, attend school, seek medical services, or just shop.

INNER AND OUTER LOOPS

Tyler has Loop 323, an open access 4-6 lane major arterial that surrounds the City. The new outer Loop 49 is currently under construction and will be a controlled access design connecting to I-20 on the Northwest and Northeast sides of Tyler. Segment 1 extends from SH 155 easterly to US 69, a distance of approximately 5.0 miles. Segment 1 opened as the first total Electronic Toll Collection (ETC) road in Texas. Segment 2 extends from US 69 easterly to FM 756, a distance of approximately 2.0 miles. Segment 3A extends from SH 155 northwesterly to SH 31, a distance of approximately 6.6 miles. Segment 3B extends from SH 31 north to I-20, a distance of approximately 10.2 miles. Segment 4 is in the preliminary planning stage of development. It was developed by TxDOT as a relief route for the community of Lindale and will extend from I-20 north to US 69 above Lindale. Segment 5 extends from FM 756 to SH 110 near Whitehouse, a distance of approximately 2.5 miles.

The Toll 49 East Texas Hourglass (ETHG) is a proposed extension of Toll 49 that includes Segments 6, 6A, 7, 8 and 8A. The Tollway will extend east from SH 110 to I-20 at the Gregg County Line, then north and east around Longview to US 259, and then easterly to US 59 above Marshall (as shown in the map below).

The Toll 49 ETHG is in conceptual planning. Corridor studies and environmental studies must be completed before the alignment of the proposed roadways can be accurately established.

NORTHEAST TEXAS REGIONAL MOBILITY AUTHORITY

The Texas Transportation Commission authorized the formation of the Northeast Texas RMA in October 2004. It is the fifth RMA to be formed in the state of Texas. RMAs were authorized by the Texas Legislature in 2001 to construct, operate and maintain turnpike projects in the state. The NET RMA encompasses the boundaries of both Smith and Gregg counties. It is governed by a board of seven directors with the presiding officer appointed by Governor Rick Perry.

40 TRANSPORTATION

TRAFFIC COUNTS

State officials estimate that as many as 270,000 people come to Tyler each day to work, attend school, seek medical services or just shop. We keep a copy of the latest traffic count map for the Tyler area. You may also acquire more detailed maps at any local Texas Department of Transportation (TxDOT) office. Tyler's TxDOT office is located 2709 W. Front Street, or can be reached by phone at (903) 510-9100.

41 TRANSPORTATION

AIR Tyler Pounds Regional Airport Commercial air service is provided by the Tyler Pounds Regional 700 Skyway Blvd., Tyler, TX 75704 Airport, which is located approximately 4 miles west of Loop 323 (903) 531-2343 along State Highway 64. American Airlines offers American Eagle prop and Jet service to D/FW Airport in Dallas with 4 daily flights. United Airlines offers 5 daily flights to Houston’s Intercontinental Airport.

Three 150-foot wide runways have an asphalt surface with the longest runway length at 7,200 feet. The other two runways are 5,200 and 4,849 feet in length The airport has two fixed based operators offering a variety of services for private/corporate planes, including fuel, aircraft parking, hangars, charter services, and passenger lounges.

Passenger Activity 180,000

160,000 169,134

153,472 152,070 149,614 140,000 145,270 146,091 144,762 139,200 142,698 120,000 119,057 100,000

80,000

60,000

40,000

20,000

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Fixed Base Operator Johnson Aviation, (903) 593-4343

Jet Center of Tyler, (903) 597-1334

42 TRANSPORTATION

RAIL

Union Pacific Railroad John Owens, Industrial Development (281) 350-7302

Union Pacific Railroad provides rail service in Tyler/Smith County. Switching service is provided on a case by case basis.

MOTOR FREIGHT CARRIERS

There are 21 motor freight carriers with a terminal in the City of Tyler. The average delivery time for cities nationwide is as follows:

Destination Delivery Days

Atlanta 4

Chicago 4

Dallas 1/2

Denver 3

Detroit 4

Los Angeles 4

Miami 5

New York 5

43 TRANSPORTATION

PUBLIC TRANSPORTATION

The Tyler Transit System provides safe, dependable, low cost transportation service to the citizens of Tyler through the operation of a fixed-route bus system and a paratransit system for ADA (Americans with Disabilities Act) certified persons. Service hours are Monday-Friday, 6:00 am - 8:15 pm and Saturday 9:00 am – 6:00 pm. Night service is available with advanced scheduling. Tyler's fixed route buses are also equipped with racks for bicycle transport.

Bus Lines Phone Wheelchair Transport Phone

Greyhound Bus Lines (903) 597-7441 Medicab (903) 592-3232

Kerrville Bus-Coach USA (903) 593-7192 Minibus (800) 590-3371

Transit Management of Tyler (903) 533-8057 Tyler Transit (903) 533-8059

Bus Charters/Rentals Phone Chuck’s Travel Coaches (800) 259-9860 Lone Star Trailways Bus Lines (903) 561-6095 Wings Tour & Travel (903) 566-0924

Limousine/Taxi/Shuttle Service Phone Airport Shuttle Services of East Texas (903) 534-3688 A-1 Limousine (903) 595-6295 Bisese Limousine (903) 759-0630 Brosangs Limousine (903) 597-3333 Classic Coach & Carriage (903) 581-7566 East Texas Yellow Cab (903) 597-2526 Estate Limousine (903) 839-8219 South Tyler Limo & Van Rental (903) 581-0313 Taxi Cab Company of Tyler (903) 592-3232

44 UTILITIES

WATER UTILITIES The City of Tyler Water Utilities supplies and distributes water and sanitary sewer services. The average daily water use is 18 million gallons. The sources of the City’s water are Lake Tyler, Lake Tyler East, Lake Bellwood, and Lake Palestine. The depth of the most productive aquifer is greater than 750 feet. Elevated storage capacity is 8.5 million gallons and ground storage capacity is 5.5 million gallons. Production capabilities are 72 MGD. Water Cost (6" meter)

10,000 gallons $56.33 25,000 gallons $97.13 60,000 gallons $159.08 Per 1,000 gallons after 25,000 gallons $1.77 Per 1,000 gallons after 1,000,000 gallons $1.47 Per 1,000 gallons after 5,000,000 gallons $1.41 Water Analysis (ppm)

Bicarbonate 44.50 Maganese <0.001 Calcium 18.10 Fluoride 0.20 Nitrate <0.05 Sulfate 8.35 Magnesium 2.84 Chloride 7.96 SANITARY SEWERS/SEWAGE The City of Tyler has sanitary sewage systems connected to two treatment plants which are permitted by the State of Texas and the EPA. Average daily use at both plants is 13 million gallons per day. Industrial sewage discharge must comply with all TPDES pretreatment requirements. Industrial Sewer Service Cost 10,000 gallons $68.61 25,000 gallons $83.01 60,000 gallons $131.01 Per 1,000 gallons after 25,000 gallons $1.20 Per 1,000 gallons after 1,000,000 gallons $1.00 Per 1,000 gallons after 5,000,000 gallons $0.90

45 UTILITIES

LANDFILL Greenwood Farms Landfill (12920 FM 2767, (903) 566-5007) is operated by Olympic/Allied Waste Systems. City of Tyler Residents may deposit one load of refuse per month at no charge by presenting a current Water Utility bill and valid driver’s license.

RETAIL ELECTRIC PROVIDERS

Texas residential, commercial, and industrial users can choose their Retail Electric Provider (REP). The table below is an example of REPs providing electric service for residential and small commercial users within the 75701 zip code in Tyler, TX as of June 2010. Rates and terms change daily. Visit www.powertochoose.org for the latest rate information - see sample from website below:

Retail Electric Providers (Sample Rates) Average Price per kWh (1,000 kWh)

Ambit Energy Gateway Power (877) 282-6248 $.095 (888) 601-2178 $.093

Bounce Energy Greenmountain Energy (888) 452-6862 $.083 (866) 767-5818 $.104

Dynowat Reliant Energy (877) 396-6928 $.083 (888) 315-1558 $.096

First Choice Power, Inc TXU Energy Co. (866) 469-2464 $.112 (877) 460-7066 $.104 NATURAL GAS CenterPoint Energy is the natural gas provider for the City of Tyler. The average pressure of the main distribution line is 20 pounds per square inch and the heat content is 1,000 BTU/cubic foot. Transportation service available for Commercial and Industrial Customers using a minimum of 50 MCF per day.

Large Volume/Industrial Cost Monthly Usage 500 MCF $3,676 2,000 MCF $14,582 5,000 MCF $36,394

46 WORKFORCE

The Tyler Metropolitan Statistical Area (MSA) includes all of Smith County. The MSA population increased 20% from 2000 to 2010 (174,728 to 209,714).

WHERE SMITH COUNTY RESIDENTS WORK As of 2011, 64.4% of Smith County residents work within Smith County - the remaining 35.6% work in surrounding counties with the largest percentage (5.8%) working in Dallas County. County Labor Force % Smith 54,033 64.6 Dallas 4,868 5.8 Gregg 4,566 5.4

Harris 2,923 3.5 The Census Bureau also estimates Tarrant 1,672 2.0 that approximately 8.7% of the total Cherokee 1,196 1.4 workforce is bilingual. Collin 1,040 1.2 Rusk 890 1.1 Henderson 780 0.9 Wood 659 0.8 Other 1,339 1.6 LARGEST EMPLOYERS Company Name Product/Service Employees† Trinity Mother Frances* Medical Care 4,000 East Texas Medical Center* Medical Care 3,238 Brookshire Grocery Company* Grocery Distribution 2,522 Tyler Independent School District Education 2,449 Wal-Mart Retail 1,711 The Trane Company Commercial Air Conditioners 1,500 Suddenlink* Cable, Internet, & Phone 1,500 The University of Texas Tyler Education 1,094 UT Health Science Center Medical Care/Research 865 Tyler Junior College Education 811 Smith County Government 776 City of Tyler Government 760 Target Distribution Center Retail Distribution 700 Southside Bank* Banking Services 631 John Soules Foods USDA Meat Processing 485 Tyler Pipe Cast Iron Pipe, Iron Fittings 483 Carrier Corporation Government 349 CB&I Engineering Contracting 260

† Full-time equivalents * Company has headquarters in Tyler, TX

47 WORKFORCE

WORKFORCE & UNEMPLOYMENT TRENDS The following graphs show workforce trends for the City of Tyler, Smith County/Tyler MSA, the State of Texas and the .

Source: Texas Workforce Commission

Workforce & Unemployment

50,000 7.9% 7.8% 9.0% 7.1% 6.9% 8.0% 49,000 5.8% 7.0% 5.1% 48,000 5.0% 4.7% 6.0% 4.6% 4.2%

5.0%

47,000

4.0%

49,552 49,552

49,280 49,280

46,000 3.0%

48,640 48,640

48,489 48,489

48,349 48,349

47,920 47,920

47,715 47,715

2.0%

47,143 47,143

45,000 46,706

46,334 46,334

1.0% 44,000 0.0% 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Workforce Unemployment Rate

City of Tyler

Workforce & Unemployment 110,000 10.0% 7.6% 7.9% 7.8% 105,000 6.9% 8.0% 5.9% 5.3% 4.9% 5.0%

100,000 4.6% 6.0%

4.0%

95,000 4.0%

106,100

104,089 102,730

90,000 100,364 2.0%

98,496

97,622

97,266

96,721

95,519 93,033 85,000 0.0% 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Workforce Unemployment Rate

Smith County

48 WORKFORCE

Workforce & Unemployment

13,000,000 8.2% 7.9% 9.0% 7.6% 8.0% 12,500,000 6.7% 6.8% 6.0% 7.0% 5.4%

12,000,000 4.9% 4.9% 6.0%

4.4% 5.0%

11,500,000

4.0%

11,000,000 3.0%

12,604,301 12,451,504 12,269,727 2.0%

10,500,000 11,906,549 11,645,941

11,425,484 1.0%

11,314,342

10,964,757 11,051,912 11,150,684 10,000,000 0.0% 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Workforce Unemployment Rate

State of Texas

Workforce & Unemployment

13,000,000 8.2% 7.9% 9.0% 7.6% 8.0% 12,500,000 6.7% 6.8% 6.0% 7.0% 5.4%

12,000,000 4.9% 4.9% 6.0%

4.4%

5.0%

11,500,000

4.0%

11,000,000 3.0%

12,604,301 12,451,504 12,269,727 2.0%

10,500,000 11,906,549 11,645,941

11,425,484 1.0%

11,314,342

11,150,684

10,964,757 11,051,912 10,000,000 0.0% 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Workforce Unemployment Rate

United States - Thousands

49 WORKFORCE

WORKFORCE TRENDS BY SECTOR A “primary employer” is a company that sells the majority of its product and/or service to markets outside the regional economy, thereby funneling those new dollars into the local economy. The inbound revenue generated by primary businesses will support another one to two jobs in the larger retail and service sector. The graphs below show the diversity and trends of all the employment sectors. The values are annual monthly averages from the Texas Workforce Commission.

Total Workforce 120,000

100,000

80,000

60,000

96,908 96,908

95,617 95,617 94,075 94,075

40,000 94,025

92,667 92,667

92,525 92,525

92,317 92,317

90,275 90,275

88,525 88,525

86,350 86,350

83,008 83,008

82,817 82,817

81,350 81,350

80,492 80,492

79,900 79,900

79,875 79,875

79,450 79,450

77,775 77,775

76,158 76,158

74,217 74,217

20,000

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Non-Farm Private

Smith County/Tyler MSA

Total Workforce 90,000 80,000 70,000

60,000

50,000

40,000

84,600 84,600

82,117 82,117

80,408 80,408

80,275 80,275

80,108 80,108

78,858 78,858

77,108 77,108

75,433 75,433

74,075 74,075

72,133 72,133

30,000

20,000

10,000

14,217 14,217 14,450 14,842 15,208 15,167 15,342 12,558 12,117 11,958 12,308

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Service Producing Goods Producing

Smith County/Tyler MSA

50 Total Workforce 12,000

10,000

8,000

6,000

9,625 9,625

9,533 9,533

9,367 9,367

9,167 9,167

8,908 8,908

4,000 8,775

6,842 6,842

6,567 6,567

6,483 6,483

6,258 6,258

6,217 6,217

6,125 6,125

6,092 6,092

6,042 6,042

5,833 5,833

5,717 5,717

5,633 5,633

5,475 5,475

2,000 4,825

4,683 4,683

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Manufacturing Natural Resources, Mining, & Construction

Smith County/Tyler MSA

Total Workforce 14,000

12,000

10,000

8,000

6,000 13,233

13,017 13,017

12,700 12,700

12,592 12,592

12,242 12,242

12,192 12,192

11,967 11,967

11,958 11,958

11,883 11,883

11,675 11,675

4,000

2,000

3,717 3,717

3,525 3,525

3,283 3,283

3,242 3,242

3,133 3,133

3,108 3,108

3,092 3,092

3,025 3,025

2,950 2,950

2,708 2,708

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Retail Trade Wholesale Trade

Smith County/Tyler MSA

51 WORKFORCE

Total Workforce 4,300 4,200 4,100 4,000

3,900

3,800

3,700

4,200 4,200

4,192 4,192

4,167 4,167 4,167

4,108 4,108

4,092 4,092

3,600

4,033 4,033

4,025 4,025

4,000 4,000

3,975 3,975

3,500 3,875

3,808 3,808 3,808

3,733 3,733

3,400

3,667 3,667

3,658 3,658

3,633 3,633

3,617 3,617

3,608 3,608

3,583 3,583

3,300 3,200 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Financial Activities Transportation and Warehousing

Smith County/Tyler MSA

Total Workforce 25,000

20,000

15,000

10,000

21,783 21,783

21,242 21,242

20,950 20,950

20,258 20,258

19,450 19,450

18,783 18,783

18,292 18,292

17,942 17,942

17,167 17,167

16,908 16,908

5,000

9,683 9,683

9,667 9,667

9,658 9,658

9,525 9,525

10,250 10,250

9,175 9,175

9,008 9,008

8,658 8,658

8,142 8,142

7,892 7,892

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Education & Health Services Leisure & Hospitality

Smith County/Tyler MSA

52 Total Workforce 10,000 9,000 8,000 7,000

6,000

5,000

9,108 9,108

4,000 8,692

8,583 8,583

8,508 8,508

8,233 8,233

8,067 8,067

7,750 7,750

7,400 7,400

3,000 6,858

6,492 6,492

2,000

4,208 4,208

4,083 4,083

4,025 4,025

3,917 3,917

3,867 3,867

3,808 3,808

3,767 3,767

3,758 3,758

3,658 3,658

3,650 3,650

1,000

1,917 1,917 1,967 2,042 2,058 2,192 2,258 2,158 2,058 2,075 2,092

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Professional Services Other Services Information

Smith County/Tyler MSA

Total Workforce 12,000

10,000

8,000

6,000

9,967 9,967

9,625 9,625

9,083 9,083

8,900 8,900 8,883 8,883

4,000

8,742 8,742

8,442 8,442

8,417 8,417

8,317 8,317

8,158 8,158

2,000

3,183 3,183

3,150 3,150

3,133 3,133

3,092 3,092

3,075 3,075 3,075

3,050 3,050

3,033 3,033

3,017 3,017

2,983 2,983

925 925 900 900 900 900 900 908 917 867 800

- 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Local Government State Government Federal Government

Smith County/Tyler MSA

53 EMPLOYMENT BY INDUSTRY

The Tyler/Smith County economy is more diverse today than it has ever been. We are longer dependent on one or two drivers for economic support. This pie chart details the Tyler MSA employment by business sector.

Natural Resources, Workforce Breakdown Construction and Smith County/Tyler MSA Mining 6% Manufacturing State government 7% 3% Local Federal government Wholesale Trade 1% 10% 3% Other Services 4%

Leisure and Retail Trade Hospitality 13% 11%

Transportation and Warehousing Education and 4% Information Health Services 2% 23% Financial Activities 4% Professional and Business Services 9%

54