Deposit Withdrawal FAQs

Why is withdrawing from the Irish I did not receive a letter, what should I do? deposit market? If you hold a Personal Deposit Account please Investec Bank plc (Irish Branch) (Investec) is a United contact our Deposit Support Team at Kingdom (UK) authorised entity and benefits from the [email protected] or contact us on UK’s membership of the European Union by way of 1800 466 466. a regulatory passport that allows Investec to provide If you hold a Corporate or Business Deposit Account certain banking services in . please contact our Client Services Team at With the withdrawal of the UK from the European [email protected] or contact us on Union on 29th March 2019 (Brexit), Investec will no 1850 465 465. longer be authorised to provide deposit services in Ireland. I have a fixed term deposit account. What will happen to my account/interest? When is Investec withdrawing from the Irish Investec will pay any interest up to the maturity date. deposit market? You can withdraw your lump sum plus maturity Investec will cease to provide deposit services in the interest immediately. Irish market from 30 January 2019 and we are required to have all deposits repaid by 29 March I have a notice deposit account. What will 2019. happen to my account? Investec has waived all notice requirements and you What do I need to do now? can access your account immediately. If you have previously provided us with your bank details for withdrawals we will arrange to return your I have a zero balance account. Do I have to close funds to those details on 30 January 2019 or earlier my account? on your request and your account will be closed. If you have not provided us with your bank details, you There is no need to instruct us to close your account. need to contact us at your earliest possible We will close zero balance accounts. convenience to instruct us by one of the following methods: I have a foreign currency account. What are my  By sending us your payment details via a secure options? message on www.Investeconline.ie; or You can provide us with first party repayment  By completing and returning the enclosed instructions in any given currency or request Investec Account Closure Instruction in the prepaid to convert your balance to euros. Following this, we envelope provided; or will repay the balance to the designated euro  By appointment at our head office at The account in your name. No third party payments will Harcourt Building, Harcourt Street, 2 be permitted. The fastest and most secure way for us to return your savings to you is by Electronic Funds Transfer, If I transact foreign exchange with Investec will if your bank account details including both BIC and this be affected? IBAN are provided. Investec will continue to provide foreign exchange Please note that we can only pay into another services and this change will not affect that service. account in your name(s).

I have a structured deposit product with Can I arrange for a third party payment? Investec. Is this affected? No, funds will be repaid to the account holder only. You will receive a separate communication in relation to your structured product account.

I have a structured note product with Investec. Is Why have I received a KBC Bank Ireland flyer this affected? with my communication? Our structured note products are not affected by this KBC Bank Ireland plc is offering competitive deposit change. products as at the date of our letter. We therefore thought it would be beneficial to provide you with their contact details should you wish to consider Do I need to talk to a financial adviser? KBC for your savings. KBC Bank Ireland plc is If you opened your deposit account via one of our regulated by the of Ireland and a appointed intermediaries, please contact them to member of the Irish Deposit Guarantee Scheme. review your options. Investec Bank is not recommending any specific alternative deposit provider. What is the closure process for accounts that I The Competition and Consumer Protection hold? Commission maintain and publish up-to-date If you are an online user, your instruction can be information on lump sum and regular saving submitted via www.InvestecOnline.ie messaging accounts available from other saving providers facility. including the rate of interest available. This useful If you are not an online user, please submit your information can be found by visiting instruction in writing by Freepost to Investec, https://www.ccpc.ie/consumers/financial- Freepost 4690, The Harcourt Building, comparisons/ Harcourt Street, Dublin 2. Please note only first party payments can be made, therefore, all I have personal deposit account and further payments must be returned in the name of the questions, who do I contact? account holder by Electronic Transfer. If your question is not included above, or you require further assistance please contact our deposit team How can I get a statement/interest certificate? at [email protected] or contact us on A statement and interest certificate will be sent to 1800 466 466. you upon closure of your account. Our deposit team phone lines are open 8am to 6pm Monday to Friday and during November this will be What do I do if I have a standing order set up with extended to 8am to 7pm Monday to Friday and another bank to pay into my Investec account? 10am to 2pm on Saturdays. If you have a standing order set up to your account, you will need to ensure that when you close your I have corporate or business deposit account account with us that you then contact your bank to and further questions, who do I contact? cancel the standing order. Any further payments If your question relates to a Corporate or Business received relating to your account following its Deposit Account, please contact our client services closure, will be returned to the original sender. team at [email protected] or contact us on 1850 465 465. Will I be able to access my account online after 30 January 2019? No, you will not be able to access your account online after 30 January 2019.

Investec Bank plc (Irish Branch) is authorised by the Prudential Regulation Authority in the United Kingdom and is regulated by the Central for conduct of business rules. Investec Bank plc is a member of the London Stock Exchange and the Irish Stock Exchange. Registered in England Number 489604. Registered office 30 Gresham Street London EC2V 7QP. Registered Branch office as above. Registered in Ireland Number 904428.