2017/2018 CONTENTS
Year in Review 4 Your Life 8 Your Choice 16 Our Communities 24 Learning and Development 28 Governance - Board of Directors 32 Governance - Executive Team 34 Chairperson Report 36 CEO Report 40 Care Governance Committee Report 42 Risk Oversight Committee Report 43 Building Committee Report 44 Operational Performance Report 46 Treasurer’s Report 50 Auditor’s Report 52 Our Performance 2017/2018 54
2 PENINSULA VILLAGE
61 104 96 55 28
Independent Pam Palmer Jack Aldous Don Leggett Don Leggett House Living Units House Units House Beds House Units Dementia Units
AMBLESIDE VILLAGE COOINDA VILLAGE
13 64
Independent Independent Living Units Living Units
PENINSULA VILLAGES ANNUAL REPORT 17/18 3 YEAR IN REVIEW 2017
JULY/AUGUST
2017 Peninsula Chamber of Commerce Business Awards winner - Employer of Choice for Peninsula Villages
2017 Peninsula Chamber of Commerce Business Awards winner - Business Leader Award for Shane Neaves
Celebrated a combined 130 years of staff service milestones in one month
SEPTEMBER/OCTOBER Peninsula Villages received approval of its Development Application for the development of a new 120 bed ageing in place facility at 85 Pozieres Avenue, Umina
Inaugural Chorale for a Cause held at St John the Baptist Hall showcasing the Peninsula Villages choir
NOVEMBER/DECEMBER
Creative Arts Program launched at Peninsula Villages showcasing additional services offered as a choice to residents to enhance overall lifestyle and wellbeing
Peninsula Villages hosts its annual Christmas Carols and gives back to The Salvation Army via a Christmas Appeal
4 PENINSULA VILLAGES ANNUAL REPORT 17/18 5 6 YEAR IN REVIEW 2018
JANUARY/FEBRUARY
Residents Eric Tweedale and Enid Bradshaw share their love story on national television, appearing on Sunrise, Today Show and The Project
Introduction of regular celebrations for international multicultural and community days for resident Leisure and Lifestyle offerings
MARCH/APRIL Peninsula Villages received a 2017 ClubGRANTS from Ettalong Diggers and Woy Woy Leagues, which funded the purchase of a tilt recliner chair for use by residents and respite clients at the Village.
Commemorated ANZAC Day and the Centenary of the ANZACs in 1918 with a special service at Peninsula Villages with residents, families and friends
M AY/J UNE
Installation of Netflix and Fox IQ to allow for better viewing experiences for Don Leggett House residents
Peninsula Villages celebrates record number of centenarian residents with national media coverage on ABC 7.30, Today Extra and Weekend Sunrise
Nurse Practitioner, Claire Abbott wins Individual Award at the 2018 Leading Age Services Australia (LASA) Excellence in Age Care Service Awards NSW
PENINSULA VILLAGES ANNUAL REPORT 17/18 7 YOUR LIFE
8 In the 2017/2018 year, Peninsula Villages focused on promoting good news - sharing experiences and stories with other residents and the wider Central Coast community.
Following this initiative, we set out on a path to learn more about our staff and our residents. Here are just a few of the special stories and personalities we showcased throughout the last year:
PENINSULA VILLAGES ANNUAL REPORT 17/18 9 GREG SMITH GROUNDSMAN
Greg Smith from Ettalong is a groundsman at Peninsula Villages, a role he has now held for 30 years. Greg is such as iconic part of the team and shares a unique history with the organisation as one of the first on site during the construction of the Peninsula Villages facility.
“I started with Peninsula Villages in March of 1985 thanks to a dear friend of mine Michael Varley who, under Varley Constructions, asked if I could help him for a few days to dig some footings in clay. That four days lasted the duration of construction and once the organisation launched in 1987, I was asked to stay on as groundsman by Don Leggett and I have proudly worked here to keep the surroundings for 30 fantastic years,” explained Greg.
Greg credits his job satisfaction on the organisation’s team approach and the shared desire to ensure safety and fulfilment to the residents of Peninsula Villages.
“Peninsula Villages team leaders and senior management are willing listeners and respectful. They want what’s best for the Village and their strong emphasis on a team approach is what makes coming to work a pleasure,” added Greg.
SHAH MCPHERSON VOLUNTEER VIA BREAKTHRU
In 2017, Peninsula Villages partnered with NDIS employment specialist, breakthru, to help develop career skills and goals for young adults with disabilities.
The latest graduate from this partnership, Shah McPherson, worked at Peninsula Villages for just over 12 months, helping and caring for residents of the Village.
When Shah turned up at Peninsula Village, he had a vision to open up the modern world of the internet to residents, assisting them with coming The confidence Shah gained from to terms with the rapidly changing engaging with residents and leading world. Yet, along with helping those in technology and computer classes the Village, something else happened. has led him to securing a job that he Shah's world also opened up. commenced in early 2018.
10 ERIC & ENID PENINSULA VILLAGE RESIDENTS
The young couple’s relationship burned hot and bright for a time, but cooled and dimmed following time apart during the war. As a result, Eric and Enid parted ways and they separately enjoyed a fulfilled and happy period of their lives, both marrying and having beautiful children.
Living separate lives in separate cities, 62 years passed before they crossed paths again. It wasn’t until 2004 that these childhood sweethearts were invited to a reunion by mutual friends from the youth group to catch up at none other than the Merrylands RSL. After years of friendship, Eric and Enid are now finishing each other’s sentences, living life to the fullest in their 90s and residing approximately 40 footsteps from one another in self-care units at Peninsula Village in Umina.
“We are very thankful that they accommodated us here at the Village so close to each other. We’ve been here for almost 12 months and enjoy the fantastic activities and social side 96-year-old Eric Tweedale and of being in a residential village, close 93-year-old Enid Bradshaw first met to family and friends,” said Enid. practically a lifetime ago – it was 1939 at Merrylands RSL, where they both “We decided to have our own units, joined a youth group. They enjoyed with our own things, but spend lots a strong friendship before getting of valuable time with one another, engaged two years later. It was in recounting about our time apart and the midst of World War II and Eric the times we had together when we was serving in the Navy, a job he were young,” she added. undertook for almost four years.
PENINSULA VILLAGES ANNUAL REPORT 17/18 11 RESIDENT CENTENARIANS
In an era when making it to the ripe old age of 100 is no longer such a rarity, in May 2018, Peninsula Villages celebrated having six amazing centenarian residents across our village.
The women have many a tale to tell and it saw Peninsula Villages gain national attention from a range of media in June this year. Each woman has a unique story of their own:
DOROTHEA "DOT" DEVINE MABEL LAIDLAW 104 YEARS OLD 100 YEARS OLD Born November 22, 1913 Born March 15, 1918
Dot grew up in Oatley and attended Mabel was born and raised in Taree, Oatley Public School. She worked growing up on the Manning River and as a machinist making lounges and went to school in Taree. Mabel met mattresses. Dot married her husband her husband David McNab Laidlaw in Henry who was a hotel manager in Taree, where they were married. They Oatley. later moved to Sydney.
Dot and Henry had two girls, Kay “I had three children - Barbara, Kay and Barbara and Dot had nine and John. I have many grandchildren grandchildren and many great and am also a great grandmother. My grandchildren. husband passed away a long time ago and I miss him very much. I still Dot was a valued resident and one have my sister Lene, who now lives at of the first to move into Don Leggett Woy Woy. I really enjoy the sense of House when it opened more than 13 community here at Peninsula Village years ago. and all the wonderful activities to keep us busy and happy.” Sadly, since the time of our centenarian celebrations, Dot has passed away. Mabel lives within Pam Palmer House At 104 years young, she was a true and always greets staff and other inspiration to many staff and other residents with her infectious smile. residents.
12 EDNA BURT BEATRICE "BIDDY" ABRAHAMS 102 YEARS OLD 101 YEARS OLD Born June 14, 1916 Born February 24, 1917
Edna was born and grew up in Biddy was born under a bridge in Lakemba, Sydney. She left school Warren when her mother decided to go at age 14 to assist her family and for a swim. then married her husband John in a registry office in Lakemba in 1942. “I was basically brought up by my Edna and John moved to Miranda grandparents and spent the first 14 where they lived in their home for 61 years of my life either droving sheep years. They had two daughters, Jan with them or being fostered out when and Sandra. Sandra passed away from times were difficult." breast cancer at the age of 49. Biddy left school and did nannying During their time together, Edna and duties and then went into the Land John travelled to Canada, Papua New Army. She started off picking cabbages Guinea, the West Coast of the USA and fruit before being transferred and Western Australia. and put in charge of the girls, being responsible for organising their Edna was an avid lawn bowls transport and caring for the horses. player for 50 years, winning many championships. She also indulged “After the Army, I became a cook at the in gardening and remained keeping Tressillian Home for unwed mothers. I active. met my husband Eric when I had gone on a bus trip to Toronto one weekend. Unfortunately, since our centenarian We dated for around six years before celebrations, Edna has passed away. we married. We had travelled around At 102 years young, Edna was a Australia a fair bit and often came to valued resident at Don Leggett House Umina on holidays.” and will be sadly missed by all. Biddy lives at Pam Palmer House at Peninsula Village and spends her days knitting, crocheting, watching football and cricket.
PENINSULA VILLAGES ANNUAL REPORT 17/18 13 NORMA PETERSEN FRANCES DAWSON 100 YEARS OLD 100 YEARS OLD Born May 5, 1918 Born April 5, 1918
Frances was born in Scotland as one Norma is the most recent centenarian of five children. Her family immigrated to join the club at Peninsula Village. to Australia when she was three years Born in 1918 to Rita and Peter in Surry old and lived in the Fairfield area. She Hills, Norma’s family home was at attended school in Granville and went to Harbord and she completed school work with her father Alfred in the family before starting her own small business business of growing and delivering sewing home furnishings, cushions and flowers all over the Sydney area. curtains. “I met and married John Dawson who “I married Lyle and we had two was in the air force during the war and daughters, Karlene and Susan. Our then owned a toy and sport store at home was at Double Bay. We later Kogarah." moved to Oatley on a large area of land. I started another business Frances and John married at the Church growing flowers for local florists and of England Church at Parramatta and along with my husband, we opened went on to have three children John, our own florist shop at Double Bay. June and Debbie, six great grandchildren Our second daughter Susan suffered and four great-great grandchildren. from MS and 20 years ago, Lyle and I moved to St Huberts Island on the “We moved to the Central Coast after Central Coast to care for her. This was my husband retired. After he passed, I hard work but we considered it to be a moved into Peninsula Village’s Don labour of love and we were honoured Leggett House.” to be with her in her final days."
Norma has been living at Peninsula Villages for nearly three years after living on the Coast for over 20 years. She very much enjoys reminiscing about the many wonderful years spent with her family.
14 I have lived at Peninsula Village for almost “ nine years now and have been lucky to
make many friends here over the years.
I am lucky to have many people in my life “ to make it full and happy. FRANCES DAWSON “
I really enjoy the sense of community here at Peninsula Village and all the wonderful activities to keep us busy and happy. “ MABEL LAIDLAW
PENINSULA VILLAGES ANNUAL REPORT 17/18 15 YOUR CHOICE
A large focus of Peninsula Villages is on ensuring residents maintain social and community engagement, through offering the opportunity for residents to take part in a range of leisure and lifestyle activities
All Peninsula Villages residents are offered the choice to participate in special events as well as all other entertainment, arts, craft and leisure activities that are planned fortnightly by the Leisure and Lifestyle team.
All these activities and excursions are tailored to the needs and desires of residents within each of our residential areas – independent living, Don Leggett House, Jack Aldous House and Pam Palmer House. In the 2017/2018 year, residents were offered the choice to participate in the following special events:
Social Excursions Games Activities
Arts and Exercise Singing Crafts
16 YOUR CHOICE
PENINSULA VILLAGES ANNUAL REPORT 17/18 17 CHRISTMAS IN JULY
2017’s Christmas in July was a fantastic event for our residents. The staff and volunteers worked tirelessly to get the room looking fabulous, in the Christmas theme.
Residents had the choice to join in on the festivities and enjoyed a baked dinner and pavlova as well as beer, bubbly and wine. The meals for the almost 140 participant residents, were provided by our talented catering staff.
The talented Michael Montgomery also provided the entertainment and his skills were rewarded with three encores. Michael involved the staff with a chorus line of high kicks to the song New York New York.
PENINSULA VILLAGE CHOIR
2017/2018 was a very busy year for our Peninsula Village choir. Vocal coach, Sandy Bigara continued to lead in bringing out the residents’ vocal talents. Over the past 12 months, the choir has represented the Village at a variety of venues including Deepwater Plaza, Somersby Primary School, Explore and Develop Pre-school and at the Mac’s Art Expo Multi Arts Confederation.
The PVL Choir & Friends Chorale also held its inaugural event on 21 October 2017 at St John the Baptist Hall in Woy Woy. The event was well supported by the local community and Peninsula Villages looks forward to continuing this event each year.
18 CENTRAL COAST MELBOURNE CUP
SCHOOLS SHOWCASE Melbourne Cup festivities are always In August each year, the cream of a day for residents to choose to be the Coast’s young talent hold four involved in the social side of Peninsula performances at Laycock Street Villages for a day of fun and frivolity. Theatre for the Central Coast Celebrations include a Fashions on the Schools Showcase. Field parade and a lovely lunch with prizes and the race on the TV screens The performances feature more throughout the Village. than 400 performers from across 20 primary and high schools on the Central Coast. Our residents were invited to a special matinee performance at a reduced ticket price and those who took up the opportunity were delighted with the experience and quality of the performances.
2017 FAMILY DAY
Each year, resident families and members of the local community are invited to the Village in October for our annual Family Community Day.
Last year, the live entertainment included demonstrations from the Rhythm Hut, as well as performances from Los Bonkers and ukulele players.
Children both young and old enjoyed the jumping castle, baby animal farm and photo booth and the BBQ was efficiently run by the Umina Beach Men’s Shed.
PENINSULA VILLAGES ANNUAL REPORT 17/18 19 PACE EVENTS
Residents from various organisations within the PACE Aged Care group had several shared social events organised throughout 2017. These included game challenges, happy hours and special morning teas with entertainment.
These special PACE events provide a fantastic opportunity for residents from all member organisations across the Central Coast to share experiences and foster friendships in a social setting.
ROYAL HIGH TEA
Village residents dusted off their suits, crowns and fascinators to come together for a High Tea on 21 May for a royal celebration to commemorate the wedding of Prince Harry and Meghan Markle. Deepwater Surf Co and a staff member donated mannequins that the Leisure and Lifestyle team dressed in wedding outfits to complement the royal theme.
The catering department did an excellent job providing a high tea fit for a king and the Village had a record number of residents join in on the festivities, with high tea and a replay of the Royal wedding in the Don Leggett House theatre room.
20 HARMONY DAY
In March, Peninsula Villages celebrated Harmony Day at the Village with staff, residents and visitors wearing orange, the colour of Harmony Day.
The Leisure and Lifestyle team organised the assistance of Uncle Reg, Uncle Phil and Uncle Bob from the Mingaletta Men’s Aboriginal Elders Group in sharing their culture with the residents in a welcoming ceremony on the day.
The Elders brought Aboriginal artefacts, boomerangs, hunting tools and a digeridoo. Our residents witnessed a smoking ceremony which was performed to cleanse away negative energy.
Peninsula Villages is pleased to enjoy a partnership with the Mingaletta community and truly valued this special day held with our residents.
PENINSULA VILLAGES ANNUAL REPORT 17/18 21 PEN PAL PROGRAM
The Pen Pal Program between residents at Peninsula Village and students of St John the Baptist Primary school launched in 2018 has been very successful. Residents and students alike are eagerly writing responses back and forth with their pen pal, sharing stories of their family and friends and everyday experiences. Many thanks to Peninsula Village staff, teachers, residents and students for their involvement and enthusiasm in this project.
INTERGENERATIONAL STORYTELLING & SINGING
For several years, residents of Peninsula Village have visited the local pre- school, Umina Kids Klub with the prime purpose to provide an intergenerational relationship that fosters learning and sharing.
Part of this program has been centred on sharing stories. For participant residents, it provides the opportunity for them to reflect and retell memories from their past which helps with cognitive function and emotional recognition. Listening to stories also helps the local children to develop an idea of accepted style of behaviours.
Aside from storytelling, this year we also introduced the partnership to sharing songs with one another, with the Peninsula Villages choir regularly performing and singing songs with the children.
Peninsula Village is proud to offer this fantastic opportunity for residents to visit the Umina Kids Klub to share stories and sing songs together.
22 PENINSULA VILLAGES ANNUAL REPORT 17/18 23 OUR COMMUNITIES
24 Being part of our community and giving back OUR to local initiatives is part of the foundation of the Peninsula Villages organisation. Not only do we greatly value the opportunity for our residents COMMUNITIES to remain connected to their communities, but we hugely benefit from the returned support from local businesses and groups.
Following is an overview of how we contributed to our community and in turn how we were supported during the 2017/2018 year.
PENINSULA VILLAGES ANNUAL REPORT 17/18 25 UMINA BEACH MEN’S SHED
It may be a little shed but it sure does have a big heart. Peninsula Villages is proud to support the Umina Beach Men's Shed, located just around the corner from Peninsula Village on Birdwood Avenue.
This is a place where members of the community of all different life experiences come together at their own pace, share skills, swap ideas, solve problems and get involved in projects for the benefit of the community.
VOLUNTEER PROGRAM
Peninsula Villages showed our appreciation to our valuable volunteers for their commitment and dedication by taking them to lunch during Volunteers Week. Without the volunteers support our residents would not have the excellent lifestyle they experience at Peninsula Villages and for that we consistently thank them.
INTERGENERATIONAL PLAYGROUP
Peninsula Villages at Umina Beach holds a playgroup every week. Children can play while their parents enjoy the opportunity to share their experiences and benefit from the knowledge and experience of our residents. 26 BUNNINGS PROJECTS
Peninsula Villages has formed a partnership with Bunnings as part of its ‘Support Bunnings’ program. A representative, Jessie from Bunnings Umina, visits the Village every six weeks to work with our residents on various small projects including gardening and craft.
We would like to take this opportunity to thank Jessie for her time and Bunnings for their generous donations of all equipment and materials required for each project. The residents’ benefit and enjoyment from this interaction and the creative opportunities these projects provide is invaluable.
CHRISTMAS APPEAL
Each year, Peninsula Villages encourages its residents, staff, volunteers and locals to give back during the festive season by purchasing a gift for the Giving Tree. These donated gifts are then given to children less fortunate on the Central Coast via The Salvation Army.
COMMUNITY PARTNERSHIPS
Peninsula Villages is also proud to • Rotary Club of Umina support other community groups • Rotary Club of Woy Woy and programs and is grateful for the • Lions Club of Wyoming ongoing partnership and donations • Everglades Women’s Golf Club received from local community • Hospital Art program organisations including: • Umina Kids Klub • Umina Beach Public School • St. John the Baptist School • Green Point Christian College
PENINSULA VILLAGES ANNUAL REPORT 17/18 27 LEARNING & DEVELOPMENT
In the 2017/2018 year, Peninsula Villages’ learning and development team continued to seek out learning opportunities for staff and others interested in joining the aged care sector as a career path.
28 LEARNING & PARTNERSHIP WITH TAFE DEVELOPMENT We have continued our partnership with TAFE to deliver an Introduction to Aged Care Course. Students completed four nationally accredited units of the Certificate III in Individual Support and Peninsula Villages hosted five students for work experience. These students were then buddied with permanent staff for one week of work placement. At the end of the student placements, Peninsula Villages employed four students as trainees to complete their full qualification.
The learning and development department is continuing to work closely with TAFE with the placement of students across the Aged Care stream for their work experience.
We have also continued our partnership with Brisbane Water Secondary College and TAFE to provide places for TVET students. This year, the program has been structured a little differently with students attending three afternoons of placement, prior to their one week blocks. These afternoons are aimed at familiarising students with the residents and the Peninsula Villages environment prior to beginning placements.
SCHOOL BASED TRAINEES (SBATS)
Peninsula Villages continued its strong support for the SBAT program through an ongoing partnership with Brisbane Water Secondary Collage. This year, we hosted SBAT students at Peninsula Villages who were the end of Year 10 and beginning of Year 11 before employing three as new SBATs for 2018. We have two students from the previous intake in 2017 that are currently completing their final year of their traineeship. This brings the current total of SBATs hosted at Peninsula Villages to five students.
PENINSULA VILLAGES ANNUAL REPORT 17/18 29 NEWCASTLE FACILITATION OF RTO UNIVERSITY WORK PLACEMENTS
Peninsula Villages’ partnership with This year, we have facilitated and Newcastle University continued this coordinated work placements for year and we provided work experience TAFE, Intercept Training Group and opportunities for students from a ORS Group. variety of disciplines. These include:
• 4th year social work students – one to two students each year MENTORING for approximately four months PROGRAM each. Social Support Manager, Nicky Wright does a wonderful At Peninsula Villages, we endeavour to job mentoring each of these provide an environment where all can students and supports them in the learn and grow. It is vital during the development of their practical skills. initial stages of employment for our new staff and trainees that other staff • st1 year nursing students – groups of actively support and mentor these eight students who are buddied with new recruits. This also applies to our our care and clinical staff for a two- work experience students during their week period. time with us as each of these students are potential employees. • 1st year Bachelor of Medicine students – these were placed with Research tells us that if we nurture Dr Crookes for one day of placement these people through their induction each. To date, we have had four process, it can result in a higher medical students participate in this retention rate and may also result in program. employees being better equipped to deal with the challenges of working in a busy care environment. PARTNERSHIPS WITH RTOS TO DELIVER EDUCATION INDUCTION
Manual Handling: The learning and development team Continuing on from last year, Peninsula has created an Induction Book Villages’ partnership with Aidacare has designed to be completed over the enabled us to provide education to term of the new staff employee’s first select staff on best practice techniques. three months of employment. This is Staff completed a two day education then reviewed prior to the three month program in October 2017 and now probationary meeting. This booklet is work on the floor as Manual Handling now in circulation as a draft document Support. Working alongside other care and will be implemented later this year service staff, team members trained in following approval from the Quality this are able to guide and support their Committee. colleagues in providing best practice manual handling techniques.
30 AGED CARE CHANNEL ONLINE LEARNING FIRST AID & CPR PLANS Peninsula Villages continues to offer In 2018, Peninsula Villages upgraded First Aid courses and CPR refresher its contract with the Aged Care courses to employees in partnership Channel to incorporate the Bridge with Express First Aid. On average Learning Management system. This has four courses are held throughout enhanced the learning opportunities the year. for staff and has enabled the learning and development team to report on specific learning issues, as well VIETNAM VETERANS as develop and communicate more effectively with staff on identified KEITH PAYNE HOSTEL learning needs. TRAINING As identified in an education PACE Aged Care member, Vietnam survey in November 2017, staff Veterans Keith Payne Hostel were still struggling with accessing approached Peninsula Villages learning and completing online learning and development team to deliver requirements. This year, we have their internal education program. reverted to the full day mandatory The learning and development team training for all staff. Staff are rostered developed an education needs survey to attend and they have the option for staff and visited the facility in June of completing their online learning to observe and talk to staff about their prior to attendance, or at the training education needs. On the return of the in a group session. This has proven surveys, we will provide an analysis successful with over 50 percent of the training needs and develop an of staff having completed their education program for the facility. mandatory training to date.
PENINSULA VILLAGES ANNUAL REPORT 17/18 31 GOVERNANCE BOARD OF DIRECTORS
HONORARY CHAIRPERSON Jan-Maree Tweedie MSc, BAdmin, RN, FCNA
2016 - present Joined 2003
Committee Member of: • Care Governance • All committees
HONORARY HONORARY HONORARY TREASURER VICE CHAIRPERSON SECRETARY Daniel Smith Rosemary Neale Linda Watts BCom, CA, DipFS(FP), SSAud, BAdmin Nursing, RN BA Hons, MA, GAICD MApp Tax
2015 - present Joined 2009 2016 - present 2009 - present
Chairperson of: Committee Member of: Chairperson of: • Care Governance • Care Governance • Finance Committee Member of: • Risk • Finance • Building
32 HONORARY DIRECTOR HONORARY DIRECTOR HONORARY DIRECTOR Pamela Palmer Geoff Melville Darrell Pannowitz Life Member, RN Licensed Real Estate Agent OAM, BLegs
1993 - present 2003 - present 2004 - present
Committee Member of: Chairperson of: Committee Member of: • Care Governance • Building • Finance • Risk Committee Member of: • Building • Care Governance
HONORARY DIRECTOR HONORARY DIRECTOR HONORARY DIRECTOR Susan Leahy Christopher Westacott Wayne Dowdle MBA, GAICD BBus, MBA, DipDirectorship, FAICD, B.Surv FAHRI, FAIM 2016 - present 2016 - present 2004 - present Chairperson of: Committee Member of: • Risk Committee Member of: • Building • Finance • Finance
PENINSULA VILLAGES ANNUAL REPORT 17/18 33 GOVERNANCE EXECUTIVE TEAM
The Peninsula Villages Executive Team ensures the effective day to day running of the for-purpose organisation as well as strategy planning for the future.
With varied and experienced backgrounds, the Executive Team leads Peninsula Villages to be one of the most valued not-for-profit residential aged care providers on the Central Coast. The guidance of the Executive Team is complemented by a diverse range of skills and knowledge from a highly professional team.
With more than 300 staff, 80 volunteers and 450 residents, Peninsula Villages is one of the largest employers on the Peninsula. Together, this leadership team helps guarantee the success of the organisation and aims to ensure residents and team members get the support they need, when they need it.
SHANE NEAVES MELINDA DEMPSEY JACKIE BENNETT CHIEF EXECUTIVE OFFICER EXECUTIVE CARE MANAGER EXECUTIVE OPERATIONS MANAGER
34 GOVERNANCE EXECUTIVE TEAM
PENINSULA VILLAGES ANNUAL REPORT 17/18 35 CHAIRPERSON REPORT
It has been my pleasure to be the Our community partnerships Board Chair for Peninsula Villages continue with TAFE and Brisbane and its associated companies for Water Secondary College, the 2017/2018. On behalf of the Honorary pen pal program with St John the Board of Directors, I would like to say Baptist school, the intergenerational thank you to the staff and volunteers playgroup, the Umina Beach Men’s for their ongoing commitment to Shed and the hospital art program. the residents of Peninsula Villages The partnership with TAFE and which includes Cooinda Village, Brisbane Water Secondary College has Pam Palmer House, Don Leggett enabled school students to undertake House, Jack Aldous House, workplace experience while continuing Springwood Village and Ambleside their studies. We also have a Village. We would particularly like to partnership with Newcastle University thank Shane Neaves, Chief Executive providing clinical experience for Officer for his ongoing leadership students enrolled in various health and providing a high standard of disciplines including nursing, medicine care, often during challenging times. and social work. Despite these challenges, Peninsula Villages has again finished the financial This year has seen Peninsula Villages year on budget with a surplus. featured in a number of positive media articles and TV features. The first of The refurbishment projects at these highlighted the romance of Peninsula Village are ongoing with Enid Bradshaw and Eric Tweedale and the exterior of the building continuing how they found each other after many to be upgraded. Plans have been years apart. The wonderful centenarian approved for further remodelling of ladies were also interviewed and the site. The land has been cleared for filmed for morning television. The the new 114 bed facility, with building Peninsula Village choir held its works to commence in 2019. The Don inaugural chorale event at St John Leggett House refurbishment has now the Baptist Church in late 2017. been completed. Our Nurse Practitioner Claire Abbott Our relationship with PACE Aged Care received the NSW LASA Excellence in continues to strengthen, with some Aged Care individual award. services being centralised.
36 CHAIRPERSON REPORT
We are very lucky to have Claire at Peninsula Villages as she is the only aged care Nurse Practitioner working in residential aged care on the Central Coast. Claire now goes on to the LASA National Awards being held in Adelaide in October.
This year, we were successful in receiving funding through ClubGRANTS Central Coast with Everglades Country Club purchasing a water chair for use by our residents.
In closing, I would like to thank the voluntary Board members for their commitment and passion to the residents of Peninsula Village Ltd for providing safe and high quality care.
Jan-Maree Tweedie Honorary Chairperson
PENINSULA VILLAGES ANNUAL REPORT 17/18 37 38 PENINSULA VILLAGES ANNUAL REPORT 17/18 39 CEO REPORT
“Sound Strategic Planning Our financial performance once again has resulted in another achieved our budget expectations, which is a pleasing result in an year of solid progress and environment of unprecedented reform. achievements.” It is no surprise that with aged care funding cuts commencing in 2017, this Two years ago, we set a four year has taken significant effect on our strategic course. This has seen funding. There are many challenges Peninsula Villages actively embrace ahead and we will require substantial change and has paved the way for innovation to balance our care models a strong and sustained presence and staffing programs to ensure we by planning for future growth and continue to deliver the highest level opportunity. of care possible for our beloved As the Aged Care industry grappled residents. with Commonwealth Government What I can assure is that with a strong funding cuts, the team here at financial position, Peninsula Villages Peninsula Villages, led by an extremely can reinvest back into our facilities committed and passionate Board of and services. Building stronger Directors, pushed on with plans for relationships will also assist us to growth and expansion to meet the become better placed to service changing needs of our ageing locals. our communities, residents and our The aged care road map sets out industry stakeholders. Peninsula the future for our industry, which is Villages has created some great transitioning to a single aged care and partnerships along the way, including support system that is market based PACE Aged Care, TAFE, Coast and consumer driven. Traditional Community Connections, Umina Beach boundaries between levels of care Men’s Shed, Hospital Art and our such as home care and residential care intergenerational program with Umina will disappear in the coming years, Kids Klub. whilst a new and more empowered None of our achievements are possible clientele starts to emerge with without passionate staff who live and consumer directed care. uphold our ICCARE values on a daily
40 basis. I am proud to be working with a great team of people who truly value our residents, their choices and lifestyle and, of course, great teamwork.
I am grateful to our Board of Directors. Their collective commitment and vision is both inspiring and comforting. I also express my sincere appreciation to our dedicated team of staff as we endeavour to enhance the quality of our residents’ life choices in an ever- changing environment. Our staff are ensure and shape Peninsula Villages the cornerstone of delivering quality for a bright and productive future. care and service. Finally, I wish to thank our residents We would like to thank our volunteers, and their families who inspire us to donors, supporters and our resident enrich their lives and who afford us the representatives, Joyce Laws, Valda opportunity to provide quality care Hunt, Bill Sheehan and John Adams and lifestyle choices to enhance their for their ongoing generosity and golden years. commitment. Peninsula Villages is truly privileged to have a group of tireless It is truly an honour and privilege to supporters who enrich our residents’ lead this wonderful organisation and lives. contribute to the local community. We look forward to continuing to 2019 will be an exciting time and a contribute to our development and chance to reflect on where we have enhance the lives of our locals. been and the goals we resolved to achieve. In addition, this time is for Good health, setting the planning of our future with the commitment of the major Shane Neaves redevelopment project which aims to Chief Executive Officer
PENINSULA VILLAGES ANNUAL REPORT 17/18 41 CARE GOVERNANCE COMMITTEE REPORT
The Care Governance Committee One of the most important functions is a subcommittee of the Board of of the Committee is the regular Directors of Peninsula Villages. monitoring of the Clinical Performance Indicators, a set of 13 significant The purpose of the Committee is clinical markers and audit outcomes to to assist the Board to meets its ensure that Peninsula Villages delivers responsibilities for the quality of care consistently safe and effective clinical provided for each resident at Peninsula care to all our residents. Villages. Of the seven committee members, four are Registered Nurses. Examples of achievements of Key Performance Indicators in 2018 include The Committee monitors: substantial decreases in the number of • the integrity of Peninsula Villages’ medication errors, falls, and unplanned care and quality reports, controls and hospital transfers. procedures I wish to acknowledge the invaluable • the appropriateness and contribution of Members to the work effectiveness of Peninsula Villages’ and responsibilities of the Committee, care and quality policies and throughout the year. processes • compliance with the Aged Care Act and Aged Care Standards Rosemary Neale • accreditation audits by the Aged Chairperson Care Standards Agency Care Governance Committee
42 RISK OVERSIGHT COMMITTEE REPORT
In late 2017, the Board agreed that 4. Provide strategic advice the Risk Oversight Committee would 5. Oversee the maintenance of the revert to annual meetings. This does business continuity and disaster not mean that risks are not considered recovery plans throughout the day-to-day operations and in making strategic business 6. Review and assess breaches or decisions, but rather that risk is significant variations to policies, considered in all decisions made at limits and delegations of authority Peninsula Villages by the Board and to the relevant Committee by the the various sub-committees. Board
The purpose of the annual meetings Twice a year, the Chief Executive are to: Officer presents a report to the Board that details the top five 1. Review policy documents after the risks, highlighting any significant Board’s strategic workshop and movements in risk prioritisation or the recommend changes to the Board emergence of new risks to ensure that 2. Review the Risk Plan to ensure all there is adequate focus. major risks have been identified, and that external audits have been arranged 3. Ensure that there is a framework for the consideration of risk profiles by management and the Board in all Susan Leahy major business decisions Chairperson of Risk
PENINSULA VILLAGES ANNUAL REPORT 17/18 43 BUILDING COMMITTEE REPORT
The purpose of the Building The architects, engineers and a Committee, since its formation, has range of specialists involved in the been to oversee and report to the project have provided input and we Board on the design and approval are pleased to report that this has process of the new ageing in place resulted in tender documents being facility to be constructed on the sent to builders. These documents corner of Pozieres and Bapaume are to be submitted by late October Avenues. It will be known as 85 2018. Contracts will be signed early in Pozieres Avenue and the building December 2018 with construction to is yet to be named. Approval was commence in 2019. granted by the Joint Regional Planning Panel on 24 August 2017 and was There is still much on the agenda of subject to several conditions. the Building Committee, as strategic planning predicts further expansion The Building Committee has met six and additional projects in the coming times throughout the 2017/2018 year years. and several minor design changes have been made. The new building will now boast 114 rooms and will replace Geoff Melville our current 96 bed facility known as Chairperson Jack Aldous House. Building Committee
44 PENINSULA VILLAGES ANNUAL REPORT 17/18 45 OPERATIONAL PERFORMANCE REPORT
2018 has seen Peninsula Villages once proved to be beneficial to the food again achieve a full accreditation services that our residents receive. audit. This involved the successful This group is a mixture of residents compliance to all 4 standards and 44 and staff who work together with outcomes. Congratulations to all of the management on the implementation staff and residents. of our delicious menus to ensure the team continues to provide an excellent This year, we have continued to service and offering to our residents. work towards a more a multi-skilled Our Kiosk continues to deliver a high workforce. Staff with multi-skilled quality service to staff, residents, qualifications are working across our family and friends. departments as required. Jack Aldous House has extended the multi-skilled The maintenance team has overseen concept by introducing a household the capital works program for 2018 structure and achieving medication including the building upgrades for competency for more than 80 staff. Peninsula Village and Cooinda Village. Pam Palmer House has also introduced a household structure that assists with The development of Pam Palmer continuity of care and delivering a House has commenced with input more intimate role of the carer. from both staff and residents and we look forward to the beautification that The support services team has this project will bring. continued to support the care of our residents and work toward a more The domestic and laundry service flexible model of care. They have been teams have maintained the highest of involved in the further improvement standards throughout the Village. and redevelopment of Peninsula Peninsula Villages Nurse Practitioner, Villages. Claire Abbott was a recipient of The catering team has again received an individual industry Award for an A rating from the NSW Food Excellence from our peak body Authority. We have also engaged an Leading Aged Care Services Australia. Apprentice Chef and commenced a We congratulate Claire for her food focus group this year, which has commitment to this valuable role.
46 OPERATIONAL PERFORMANCE REPORT
The facility managers and care staff This year, Peninsula Villages continue to provide our residents introduced a Workforce Coordinator, with choice and flexibility and take which has proved to be vital in pride in giving our residents the assisting the care managers in filling best experience they can have whilst their rosters and to be better placed in their home is at Peninsula Villages. the recruitment arena. A big thank you for your continued efforts. Finally, we cannot forget those A special thank you to the wonderful very important administration and volunteers for their commitment and support roles such as teams working dedication. Without the help that you in rostering, ACFI and the Wellness willingly give our residents, they would Centre. not be able to enjoy the lifestyle they have and the one that they choose. In the 2018/2019 year, we will see the organisation transform as we tackle Lastly, thank you to the residents and the new Accreditation Standards to families for your patience, feedback be implemented by July 2019. These and participation in this community standards have a particular focus on we call home. Without you, we have consumer choice, risk and preferences. no home or the ability to make these wonderful improvements. The education department continues to ensure our staff have the knowledge We would like to thank Shane Neaves and skills to deliver excellence in care as the CEO, the Senior Leadership and services. We continue to work team, Board of Directors, and all of with other agencies such as local our staff and residents for their input schools, Universities and TAFE to and dedication. Together we all make promote our industry as a strong and Peninsula Villages a wonderful part of rewarding career path. our community.
Thank you to our sales team for its Melinda Dempsey enthusiasm and drive to ensure our Executive Care Manager elderly community residents have a smooth transition to their new home Jackie Bennett here at Peninsula Villages. Executive Operations Manager
PENINSULA VILLAGES ANNUAL REPORT 17/18 47 48 PENINSULA VILLAGES ANNUAL REPORT 17/18 49 TREASURER’S REPORT
I have the pleasure in reporting that The continued hard work of the Peninsula Villages has once again volunteers, staff, management and reported a sound financial result and directors throughout the 2017/2018 has improved its financial position year has assisted in achieving this during the 2017/2018 year. positive operating performance.
This continued growth and Peninsula Villages has achieved this improvement in the overall financial result whilst maintaining levels of care, position will contribute to the success through ‘average daily care hours’, that of the future development of Peninsula significantly exceed standard industry Villages facilities. benchmarks, and that of our peers.
The surplus achieved during the It must be noted that the other year will enable us to fund the income and revenue streams that are implementation of the strategic contributing to the surplus include; objectives of Peninsula Villages, and continue to provide a quality homelike Donations and bequests received environment for our residents, staff = $180,754 and community – while striving for Interest investment and rental income continuous improvement. = $1,608,635 Asset revaluation increase Statement of Profit = $824,013 2017/18 Surplus = $2.9m The difficult environment in which The surplus achieved, is a great result we operate is highlighted by the fact when considering the reduction in that the surplus generated represents government funding that has been a 2.58% return on the total Assets occurring over the last two years. reported in the balance sheet.
50 TREASURER’S REPORT
It is anticipated that the construction STATEMENT OF of the new residential aged care FINANCIAL POSITION facility to replace Jack Aldous House The organisation has reported a will commence in the 2018/19 year. It is healthy asset and cash position. planned that funding will be required to be obtained, via a bank loan to I would like to highlight the following assist in funding this facility. key points: I would like to thank the other • Peninsula Villages currently has no Directors, Executive Managers and bank debt. their staff for their continued efforts • During the year, total cash reserves and support. and liquid investments have remained steady. We aim to provide quality care that is continuously improving, in a I note that the strong asset position welcoming and homelike environment, of Peninsula Villages is solely due to and can only do that if our operations the Bonds and Residential Aged Care are sustainable, and our financial Deposits (RAD’s) held on behalf of the position is strong. residents, which totalled $70,565,588 at 30th June 2018. There are strict regulations restricting the use of Daniel Smith these deposits, to ensure that these Treasurer funds cannot be used to fund the operations of the Village, and can only be invested, or used to improve and maintain the facilities.
PENINSULA VILLAGES ANNUAL REPORT 17/18 51 AUDITOR’S REPORT
AUDITOR’S RESPONSIBILITIES audit and significant audit findings, FOR THE AUDIT OF THE including any significant deficiencies in FINANCIAL REPORT internal control that we identify during our audit. Our objectives are to obtain reasonable assurance about whether the financial report as a whole is free REPORT ON OTHER LEGAL AND from material misstatement, whether REGULATORY REQUIREMENTS due to fraud or error, and to issue In addition, our audit report has also an auditor’s report that includes our been prepared for the members of opinion. Reasonable assurance is a the company in accordance with high level of assurance, but is not a section 24(2) of the Charitable guarantee that an audit conducted Fundraising Act 1991. Accordingly in accordance with the Australian we have performed additional work Auditing Standards will always detect beyond that which is performed in a material misstatement when it exists. our capacity as auditors pursuant to Misstatements can arise from fraud the Australian Charities and Not-for- or error and are considered material profits Commission Act 2012. if, individually or in the aggregate, These additional procedures included they could reasonably be expected obtaining an understanding of to influence the economic decisions the internal control structure for of users taken on the basis of this fundraising appeal activities and financial report. examination, on a test basis, of A further description of our evidence supporting compliance with responsibilities for the audit of the the accounting and associated record financial report is located at The keeping requirements for fundraising Auditing and Assurance Standards appeal activities pursuant to the Board and the website address is Charitable Fundraising Act 1991 and http://www.auasb.gov.au/Home.aspx Regulations.
We communicate with the Directors It should be noted that the accounting regarding, among other matters, records and data relied upon for the planned scope and timing of the reporting on fundraising appeal activities are not continuously audited
52 and do not necessarily reflect after b) the financial report has been the event accounting adjustments properly drawn up, and the associated and the normal year-end financial records have been properly kept for adjustments for such matters as the period 1 July 2017 to 30 June 2018, accruals, prepayments, provisioning in accordance with the Charitable and valuations necessary for year-end Fundraising Act 1991 and Regulations; financial report preparation. and
The performance of our statutory c) money received as a result audit included a review of internal of fundraising appeal activities controls for the purpose of conducted during the period 1 July determining the appropriate audit 2017 to 30 June 2018 has been procedures to enable an opinion to be properly accounted for and applied expressed on the financial report. This in accordance with the Charitable review is not a comprehensive review Fundraising Act 1991 andRegulations; of all those systems or of the system and taken as a whole and is not designed to uncover all weaknesses in those d) at the date of this report there are systems. reasonable grounds to believe that the company will be able to pay its debts The audit opinion expressed in this as and when they become due and report pursuant to the Charitable payable. Fundraising Act 1991 has been formed on the above basis.
AUDITOR’S OPINION Stewart Brown Pursuant to the requirements of Stewart Brown Chartered Accountants Section 24(2) of the Charitable Fundraising Act 1991 we report that, in our opinion: Stuart Hutcheon Stuart Hutcheon a) the financial report gives a true Partner and fair view of the financial result of fundraising appeal activities for the financial year ended 30 June 2018; and 24 September 2018 | Sydney
PENINSULA VILLAGES ANNUAL REPORT 17/18 53 OUR PERFORMANCE 2017/2018
STATEMENT OF FINANCIAL POSITION
ASSETS 2018 ($) 2017 ($) Cash, cash equivalents and other financial assets 39,498,138 37,551,257 Trade & Other receivables 640,434 3,108,163 Investment property 42,206,645 42,082,797 Property, plant & equipment 31,730,125 29,764,801
Intangible Assets - - TOTAL ASSETS 114,075,342 112,507,018
LIABILTIES 2018 ($) 2017 ($) Trade & other payables 7,401,869 5,895,824 Refundable loans expected to be paid in 12 19,382,737 19,813,566 months Provisions expected to be paid in 12 months 1,303,795 1,737,638 Refundable loans expected to be paid after 12 51,273,851 53,297,923 months Provisions expected to be paid after 12 months 407,712 405,401 TOTAL LIABILITIES 79,769,964 81,150,352 NET ASSETS 34,305,378 31,356,666
EQUITY 2018 ($) 2017 ($) Accumulated Funds 34,305,378 31,356,666 NET ASSETS 34,305,378 31,356,666
54 STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
ASSETS 2018 ($) 2017 ($) Revenue 25,932,349 25,005,728 Other Income 824,013 - TOTAL 26,756,362 25,005,728
EXPENSES 2018 ($) 2017 ($) Administration (1,914,428) (1,136,223) Catering & food supplies (1,061,665) (1,023,382) Cleaning & laundry expenses (128,051) (107,228) Depreciation & amortisation (959,821) (874,358) Insurance (412,044) (318,206)
Fair value adjustment on capital gains provisions - (11,626) Finance costs (179,615) (187,175) Maintenance costs (692,202) (730,330)
Non operating expenses (231,433) - Resident & client expenses (1,103,798) (740,895) Salaries & employee benefits (16,298,597) (16,255,660) Utilities (825,996) (698,929) TOTAL EXPENSES (23,807,650) (22,084,012)
SURPLUS BEFORE INCOME TAX 2,948,712 2,921,716 Income tax expense - - SURPLUS FOR THE YEAR 2,948,712 2,921,716 Other comprehensive Income - - TOTAL COMPREHENSIVE INCOME FOR THE YEAR 2,948,712 2,921,716
PENINSULA VILLAGES ANNUAL REPORT 17/18 55 STATEMENT OF CHANGES IN EQUITY
Asset Accumulated Revaluation Total ($) Funds ($) Reserve ($)
BALANCE AT 1 JULY 2017 31,356,666 - 31,356,666
Comprehensive income
Surplus for the year 2,948,712 - 2,948,712
Other comprehensive income - - -
TOTAL COMPREHENSIVE INCOME 2,948,712 - 2,948,712
Transfers to / from reserves - -
BALANCE AT 1 JULY 2018 34,305,378 - 34,305,378
Asset Accumulated Revaluation Total ($) Funds ($) Reserve ($)
BALANCE AT 1 JULY 2016 28,434,950 - 28,434,950
Comprehensive income
Surplus for the year 2,921,716 - 2,921,716
Other comprehensive income - - -
TOTAL COMPREHENSIVE INCOME 2,921,716 - 2,921,716
Transfers to / from reserves - -
BALANCE AT 1 JULY 2017 31,356,666 - 31,356,666
56 STATEMENT OF CHANGES IN CASH FLOW
CASH FLOWS FROM OPERATING ACTIVITIES 2018 ($) 2017 ($) Receipts from customers & government 24,222,809 23,135,481 Payments to suppliers & employees (22,707,539) (20,814,535) Donations & bequests received 180,754 25,888 Interest received 857,482 540,554 Interest paid (179,615) (187,175) NET CASH FLOWS FROM OPERATING ACTIVITIES 2,373,891 2,700,213
CASH FLOWS FROM INVESTING ACTIVITIES 2018 ($) 2017 ($) Proceeds from sale of property, - - plant & equipment Purchase of property, plant & equipment (1,975,742) (7,081,065) Purchase of investment property (691,949) (1,065,755) Purchase of intangible assets - - Purchase of financial assets (10,296,063) - NET CASH FLOWS FROM INVESTING ACTIVITIES (12,963,754) (8,146,820)
CASH FLOWS FROM FINANCING ACTIVITIES 2018 ($) 2017 ($) Proceeds from resident loans 29,411,916 24,813,559 & accommodation bonds Repayment of resident loans (26,987,290) (14,405,293) & accommodation bonds NET CASH FLOWS FROM FINANCING ACTIVITIES 2,424,626 10,408,266
2018 ($) 2017 ($) NET INCREASE IN CASH & CASH EQUIVALENTS (8,165,237) 4,961,659 CASH & CASH EQUIVALENTS AT BEGINNING OF 37,551,257 32,589,598 FINANCIAL PERIOD CASH & CASH EQUIVALENTS AT END OF 29,386,020 37,551,257 FINANCIAL PERIOD
PENINSULA VILLAGES ANNUAL REPORT 17/18 57 REVENUE AND EXPENSES FOR THE YEAR WERE MADE UP OF THE FOLLOWING COMPONENTS:
COMPOSITION OF REVENUE 2017/18 ($) Residential aged care 21,437,924 Other revenue 1,901,657 Retirement villages 1,808,146 Interest Income 941,884 Rental Income 666,751 TOTAL REVENUE 26,756,362
COMPOSITION OF EXPENSES 2017/18 ($) Salaries & employee benefits (16,298,597) Administration (1,914,428) Maintenance costs (692,202) Catering & food supplies (1,061,665) Depreciation & amortisation (959,821) Utilities (825,996) Insurance (412,044) Finance costs (179,615) Cleaning & laundry expenses (128,051) Resident & client expenses (1,103,798) Abnormal expenses* (231,433) TOTAL EXPENSES (23,807,650)
58 STATEMENT OF FINANCIAL POSITION AND CASH FLOWS
Total Assets of Peninsula Villages amounted to $114.1m with total liabilities being $79.8m.
Cash, cash equivalents and other financial assets are $39.5m and confirm the financial stability of Peninsula Villages.
Cash flows generated from operating activities was $2.4m for the year ($2.7m the previous year).
Capital expenditure totalling a net $3.0m was spent this year as part of the overall strategy of continual improvement to our facilities and land holdings.
COMPOSITION OF ASSETS 2017/18 ($) Investment property 42,206,645 Cash, cash equivalents 39,498,138 & financial assets Property, plant & equipment 31,730,125 Trade & other receivables 640,434 Intangible assets - TOTAL ASSETS 114,075,342
COMPOSITION OF LIABILITIES 2017/18 ($) Loans & borrowings 70,656,588 Trade & other payables 7,401,869 Provisions 1,711,507 TOTAL LIABILITIES 79,769,964
PENINSULA VILLAGES ANNUAL REPORT 17/18 59 Independent Living Residential Aged Care Memory Support Units Respite and Palliative Care Home Community Care
PENINSULA VILLAGES Main Office: 02 4344 9199 peninsulavillage.com.au
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