REGULAR BOARD OF DIRECTORS MEETING
Monday, June 1, 2015, 9:00 AM Florida Conference Room HART Administrative Office 1201 East 7th Avenue, Tampa FL 33605
Information not viewable is available upon request - phone: 813-384-6552, fax: 813-384-6284 or e-mail: [email protected]
AGENDA TAB CALL TO ORDER AND PLEDGE OF ALLEGIANCE
APPROVAL OF MINUTES a. Regular Board of Directors Meeting Minutes ~ May 4, 2015
PUBLIC INPUT ON AGENDA ITEMS (3 MINUTES PER SPEAKER)
RECOGNITION OF OUTGOING BOARD MEMBER Josh Burgin
PRESENTATION Overview of the Proposed Budget and Transit Development Plan (TDP) Update Jeffrey C. Seward, Chief Financial Officer Overview: In April, the HART Board held a Strategic Planning workshop and HART staff presented three key focus areas: “change agent”, “transportation agency of choice”, and “employer of choice”. Staff will present a preliminary budget baseline focused on advancing these key focus areas and will discuss how budget development will align with HART TDP update that is underway.
ACTION ITEMS a. Resolution #R2015-06-12 ~ Authorizing the Chief Executive Officer to Transmit the FY2016 Proposed Annual Operating and Capital Budget to the Three Member Jurisdictions Pursuant to the HART Charter Jeffrey C. Seward, Chief Financial Officer Overview: HART Charter requires submittal of the proposed annual budget to the member jurisdictions (Hillsborough County, City of Tampa and City of Temple Terrace) for review and comment before July 1 of each year.
Hillsborough Transit Authority Board of Directors Meeting Agenda June 1, 2015 Page 2
TAB REGULAR MEETING continued
b. Resolution #R2015-06-13 ~ Authorizing the Chief Executive Officer to Award a Contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management Services in an Amount Not-to-Exceed $173,760 (Two Years from Award of Contract) Jeffrey C. Seward, Chief Financial Officer Overview: The purpose of this action item is to approve a contract with an Owner’s Representative/Construction Project Management service provider for HART construction projects. c. Resolution #R2015-06-14 ~ Authorizing the Chief Executive Officer to Purchase up to 13 Forty-Foot Compressed Natural Gas (CNG) Powered Heavy-Duty Transit Buses from GILLIG LLC in an Amount Not-to-Exceed $6,422,000 Ruthie Reyes Burckard, Chief Operating Officer Overview: The purpose of this item is to request authorization to purchase up to 13 forty-foot CNG powered heavy-duty transit buses. These vehicles are needed to support the fixed route fleet to keep up with a continued growth in ridership.
CHAIR’S AND CHIEF EXECUTIVE OFFICER’S REPORTS a. Chair’s Report ~ ...... verbal b. Chief Executive Officer’s Report ~ Response to Requests from HART Board Members ...... 3-1
GENERAL COUNSEL’S REPORT ...... verbal
HART BOARD COMMITTEE REPORTS a. Finance, Governance, and Administration Committee Meeting Minutes ~ May 18, 2015
REPORTS FROM HART REPRESENTATIVES a. Metropolitan Planning Organization ~ May 5, 2015 b. Tampa Historic Streetcar, Inc. ~ May 20, 2015
STATUS REPORTS a. Financial Highlights b. Ridership and Productivity Report
PUBLIC INPUT REGARDING GENERAL CONCERNS (3 MINUTES PER SPEAKER)
OLD BUSINESS a. TIGER Grant Application
NEW BUSINESS
BOARD MEMBERS’ COMMENTS
Hillsborough Transit Authority Board of Directors Meeting Agenda June 1, 2015 Page 3
TAB REGULAR MEETING continued
MONTHLY INFORMATION REPORTS a. Key Performance Indicators b. Risk Management c. Procurement and Contracts Administration d. Information Technology e. Human Resources f. Capital Planning and Development g. Marketing Services h. Community Relations i. Maintenance j. Transportation
CALENDAR OF UPCOMING ACTIONS
HILLSBOROUGH TRANSIT AUTHORITY Regular Board of Directors Meeting Minutes Monday, May 4, 2015 1201 East Seventh Avenue Board Room Tampa, FL 33605
Board Members Present (10) Staff Members Present Commissioner Kevin Beckner Justin Begley Wallace Bowers Sylvia Berrien Josh Burgin Joan Brown Karen Jaroch Regina Cargile C. John Melendez Dara Chenevert Commissioner Lesley “Les” Miller Billy Churchwell Commissioner Sandra Murman Lyndon Dallas Kathleen Shanahan Katharine Eagan Councilmember Eddie Vance Steve Feigenbaum Commissioner Stacy White Henry Marr, Jr. Claron Mitchell Board Members Absent (3) Sandra Morrison Bryan Crino Lena Petit Councilmember Mike Suarez Steve Rapuzzi Mickey Jacob Steve Rosenstock Gisela Rivera-Rios Keith Sanders Marco Sandusky Jeanie Satchel Otis Smith Michael Stephens
Others Present David Smith, GrayRobinson Eddie Adams Jr., Adams & Associates Shara Calvert, 505 Cullert, Lutz, FL Ray Chiaramonte, TBARTA Gary Cloyd, 1402 East Chilkoot Ave Ricardo Feliciano, FDOT Marion Gwizdala, 1000 Papaya Dr. Tampa, FL 33619 Yvette Hammett, The Tampa Tribune Caitlin Johnston, Tampa Bay Times Sarah McKinley, MPO Althea Paul, Vistra Communications Mitch Perry, Florida Politics
Sign-in sheets are attached.
1-1 HART Board of Directors Regular Board of Directors Meeting Minutes May 4, 2015 Page ~ 2
CALL TO ORDER AND PLEDGE OF ALLEGIANCE
The regular Board meeting was opened by Vice Chair Karen Jaroch at 9:02 a.m.
PLEDGE OF ALLEGIANCE
Pledge of Allegiance followed.
APPROVAL OF MINUTES
Director Shanahan moved and Director Bowers seconded approval of the April 6, 2015, Regular Board Meeting minutes and April 6, 2015 Board of Directors Workshop Meeting Minutes. All Board members present voted aye. The motion carried unanimously.
Director Beckner arrived at 9:04 a.m.
PUBLIC INPUT ON AGENDA ITEMS (3 MINUTES PER SPEAKER)
No one signed up to speak on the agenda items.
EMPLOYEE OF THE QUARTER AWARDS AND RECOGNITIONS
Ms. Dara Chenevert, Director of Human Resources and Organizational Development, recognized the following employees for outstanding performance and longevity:
Teamster of the Qtr. January/February/March 2015 Lyndon Dallas; Operator of the month for January 2015 Gregory Brigham; Operator of the Month for February 2015 Ronald Beavers; Operator of the Month for March 2015 Regina Cargile; Maintenance Employee of the Month for January 2015 Michael Phillips; Maintenance Employee of the Month for February 2015 Angel Ortiz Rodriguez; Maintenance Employee of the Month for March 2015 Philip Beeton; Facilities Employee of the Month for January 2015 Otis Smith; Facilities Employee of the Month for February 2015 Steve Rapuzzi; and Facilities Employee of the Month for March 2015 Adele Burton.
Ms. Katharine Eagan, AICP, Chief Executive Officer, thanked the employees for their service to HART and the country as former members of the Armed Forces. She stated that the 21st Avenue Facility parking lot has reserved parking spots for the operator of the month and maintenance employee of the month.
Vice Chair Jaroch, on behalf of all Board members, thanked the employees for their service, leadership, and mentorship to others.
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PRESENTATIONS
Florida Transportation Plan (FTP) Update and Strategic Intermodal System (SIS) Update
Mr. Ricardo Feliciano, FDOT, gave a short introductory statement. He requested that the Board members provide comments through the link online or on a comment form distributed today to each Board member. Mr. Feliciano said all comments and questions could be directed to Ms. Lee Royal, District 7 Representative. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected].
Overview of Proposed MetroRapid Corridors
Mr. Justin Begley, Senior Planner, made a presentation of the current MetroRapid corridors as identified in the FY2015 TDP Vision Plan. This presentation reviewed details for each corridor, the methodology used to rank the corridors, and cost-per-mile information for MetroRapid and full BRT as presented in the original HDR study which determined the original corridors. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected].
Vice Chair Jaroch asked if the presented projects include costs for right-of-way.
Mr. Begley said the estimated costs included right-of-way.
Director Murman pointed out that GO Hillsborough sessions allow for detailed mapping of desired improvements. She expressed her concern over the statement that what GO Hillsborough is promoting is different from the HART vision. Director Murman emphasized that HART and GO Hillsborough need to speak with one voice and that the presentation should reflect how the HART vision fits into the GO Hillsborough plan. She requested information about ridership numbers in support of the East-West and the Kennedy MetroRapid corridors. Director Murman stated that the connection to the transportation plan that the County is developing is critically important. She spoke against working in silos and isolation. Director Murman remarked that funding sources will be sought for the projects on the transportation list under development, which is why it is important making a concerted effort working together with PB on MetroRapid potential corridors. Director Murman expressed her concern about absence of service expansion for South County.
Director Shanahan indicated that the future corridors implementation order was not prioritized. She noted lack of a team approach, when HART has a tag line of $1.43 million a mile versus $54 million that GO Hillsborough has. Director Shanahan said there are areas of service and jurisdiction of responsibility. She stated that everyone should be working in an integrated fashion to maximize the impact for the bus riders in a way that is cohesive and collegial, with a sense of available funding and the focus on maximizing the impact based on the priorities. Director Shanahan said she would like to know the priorities of the planned routes and a strategy for funding sources.
Ms. Eagan responded that the corridors are in the TDP, in the order they were presented at the meeting. She commented that the North-South and East-West corridors were ranked based on ridership that voted as top priorities by the HART Board in a 2010 resolution. Ms. Eagan stated
1-3 HART Board of Directors Regular Board of Directors Meeting Minutes May 4, 2015 Page ~ 4 that other corridors were ranked in various work sessions held during 2011, and approved by the Board as a part of the TDP process, not as a separate strategy discussion.
Director White echoed the comments about importance of working in collaboration and enhancing dialogue. He remarked that working in parallel will result in a lot of waste in implementation and planning. Director White requested that staff look at the feasibility of Bloomingdale Avenue as part of Brandon MetroRapid corridor linking with the expressway.
Director Miller remarked that the statement “HART versus GO Hillsborough” sounds like competition while both entities should be working together. He suggested that this presentation go before the PLG at their next scheduled meeting.
Ms. Eagan stated that the intent of the slide was to show that MetroRapid and full BRT have different levels of technology and price tag.
Director Vance inquired if other corridors were under consideration by the study. He stated that if HART wishes to rearrange the priorities, the Board needs to discuss what else needs to be moved further up the ladder. Director Vance indicated that circulators are noted in the TDP as connectors to the MetroRapid routes.
Ms. Eagan stated that staff will review the corridors that were evaluated. She noted that the corridors captured in the TDP had the lowest cost per passenger and the lowest capital costs of construction per mile. Ms. Eagan noted the data is four-years-old and therefore, it is an appropriate time to reevaluate the areas to refresh the information. She stated that staff will present a map of the proposed corridors tied in with the circulators map from TDP.
Director Melendez said he attended the GO Hillsborough outreach session held in his community at the Northwest Library. He indicated that it is important to have a rational nexus with funding and connectivity in the vision plan. Director Melendez stated that it is a clarification time in PLG work, and the time for HART to state its priorities. He mentioned preservation and railway maintenance as additional factors for additional discussion. Director Melendez offered to serve as a facilitator of any conversations, when needed.
Director Beckner requested an electronic copy of the presentation. He stated that the proposed MetroRapid corridors need to be tied into one transportation plan. Director Beckner opposed the past practices of comparing two different plans, which, in his opinion, was in part a reason of the 2010 referendum failure. He pointed out that to complete all of the proposed corridors would cost over $143 million in capital costs alone, and a funding source has to be identified, otherwise it will remain a pipe dream and would take years to get accomplished.
Vice Chair Jaroch commented that the current presentation is focused exclusively on MetroRapid, while the TDP is a much broader plan that includes other services. She noted that 80 miles of MetroRapid would cost $145 million, when nine miles of a higher level BRT with the dedicated lanes is estimated at $571 million. Vice Chair Jaroch spoke about traffic signal prioritization for the MetroRapid system that serves as traffic congestion relief. She requested staff give a full TDP overview at one of the upcoming meetings.
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Director Murman echoed Director White’s comments about much need in the fast growing community. She stated that reprioritization is imperative to include connection with other systems in the transportation plan. Director Murman noted that MetroRapid will remain just faster bus service unless it connects with a highway or an expressway. She added that signal prioritization is not sufficient when traffic gets extremely backed up. Director Murman asked staff to study more comprehensively the needs of the South County area, specifically US Highway 41, US Highway 301, Big Bend, and Bloomingdale.
Ms. Eagan stated that the PLG will receive an update in June which will lay the groundwork for a finalized plan. She informed that staff planned to do a major TDP update next year, however, with the Board’s approval, staff will move this major initiative including outreach to this year to coincide with the PLG plan. Ms. Eagan stated that the status quo plan will be small as it does not keep up with demand, however the vision plan TDP vision plan is the exact same as the bus component in the PLG plan. She indicated that the updated TDP will look at how the MetroRapid corridors tie in with circulators, options to expand in the southern and eastern parts of the County where currently there is no service, and will reevaluate current schedules. She reiterated that the acceleration of the TDP update puts HART in the position driving the bus plan, but hand in hand with the plan under development by PB. Ms. Eagan pointed out that the fixed corridors in the PLG plan are not reflected in the TDP since there has been no indication from the HART Board in regard to fixed guideway. She said the updated TDP will detail how local routes, big expansion routes, park and rides, and MetroRapid tie together to the corridors which are being identified in the plan.
ACTION ITEMS
Director Bowers moved, and Director Miller seconded approval of the action items
Resolution #R2015-05-08 ~ Authorizing the Chief Executive Officer to Execute a Joint Participation Agreement (JPA) between the Hillsborough Transit Authority (HART) and the Florida Department of Transportation (FDOT) to Provide Funds to Assist with the Operating Cost of Route 51X – an Express Route Service from New Tampa/South Pasco to Downtown Tampa in the Amount of $240,000
Resolution #R2015-05-09 ~ Authorizing the Chief Executive Officer to Execute a Joint Participation Agreement (JPA) between the Hillsborough Transit Authority (HART) and the Florida Department of Transportation (FDOT) for Transit Urban Corridor Funds (Formerly for Route 200X) to Assist with the Capital Cost of Purchasing Vehicles for New Tampa Flex Service in the Amount of $172,100
Resolution #R2015-05-10 ~ Authorizing to Delegate Contracting Officer Authority to a Named Employee in the Procurement Department
Resolution #R2015-05-11 ~ Authorizing the Chief Executive Officer to Dispose of Eight Vehicles (Seven Revenue and One Non-Revenue) in Such a Manner to be Most Advantageous to HART
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All Board members present voted aye. The motion carried unanimously. CHAIR’S REPORT
Vice Chair Jaroch stated that Chair Suarez will appoint an Ad Hoc Committee to put together criteria for the CEO Performance evaluation. She asked for any volunteers for the Committee.
Directors Vance and Miller volunteered to serve on the Ad Hoc Committee.
Vice Chair Jaroch indicated that Chair Suarez will appoint the remaining member of the Ad Hoc Committee.
CHIEF EXECUTIVE OFFICER’S REPORT
Ms. Eagan referred the Board members to tab 3 in their packets for the report on Response to Requests from HART Board Members.
Ms. Eagan reported that staff will be working with County Administrator staff to share the MetroRapid information. She said by the next Board meeting, staff will have an update for the accelerated schedule for the TDP outreach. Ms. Eagan indicated that this year, the TIGER grant application process required two steps; a pre-application is considered by the FTA, and if approved, the agency is required to submit the full application. She stated that HART is submitting an application for the Regional Farebox Program for the full amount of $10 million which is not currently funded by FDOT or TBARTA. Ms. Eagan indicated that if this full amount were to come forward, it would free up capital dollars that HART and PSTA were allocating to the project. She added that neither the City of Tampa nor PSTA are submitting TIGER grant applications this year which cuts down on some of the community competition.
Vice Chair Jaroch inquired about the TIGER grant submitted by HART last year for the Marion Transitway corridor and how that would affect the new application.
Ms. Eagan responded that last year’s application was not approved and hence is closed. She added that staff will provide the full TIGER grant application to the Board at the June 1 regular Board meeting for review and comments. Ms. Eagan reported that HART will release two solicitations this summer for pilot programs. She explained that the first program is focused on the ADA/Paratransit needs which would be a taxi voucher program with a multiple taxi agencies that would be offering an alternative rather than traveling with HART Paratransit. She stated that the second solicitation will focus on a first mile/last mile solution. Ms. Eagan explained that HART is a public agency with a transparent procurement process, and anyone who meets the requirements can bid and compete. She added that HART has reached out to many providers nationwide, however, the contracted service will be under Section 163 of the state code as a public transportation service: flat fare, open door, regular schedule, anchored into the transit network. She said a successful bidder would operate for HART not as a shared ride service but a contractor that ties into a transit network. Ms. Eagan reported that as a follow up to a request from the last Board meeting, HART has been working with Sunshine Line reevaluation the Brandon area to identify a better use of vehicles between agencies, getting patrons to the dialysis centers more effectively. She noted that if Sunshine Line is saving money by HART picking up service and it
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is expensive, the both agencies are still wasting taxpayer resources. Ms. Eagan added that by the end of May the agencies will come up with a plan for pilot programs for further coordination of services. She reported that HART in concert with PTC hosted the Open Doors Sensitivity Training for paratransit operators, cab company operators, and any interested parties. She stated that HART staff is improving paratransit trips scheduling by fully migrating to paperless manifests this month. Ms. Eagan informed that on May 18, HART is bringing onboard a Director of Operations Support. She commented that the successful candidate has extensive contracting experience to handle the pilot programs, knows Hillsborough County, and has extensive ADA training. Ms. Eagan remarked that this candidate is fond of secret shopper programs for fixed route service, and intends to include vans for customer survey program.
Ms. Eagan updated the Board members on various collaboration efforts, among which are THEA Bus Toll Lane Project. She noted that staff has been meeting with PSTA, and is working on scheduling a June joint Executive Committees meeting that will talk more about current joint projects and future opportunities. Ms. Eagan stated that County staff has attended meetings at MacDill Air Force Base to further discuss the Ferry Project. She indicated that HART will not be the operator, but remains the funding grantee. She stated that Board members have received comments about the service on the Routes 47LX and 20. Ms. Eagan reported that Ms. Ruthie Reyes Burckard, Chief Operating Officer; Keith Sanders, Director of Transportation; and she met with patrons on these routes to hear more about their concerns. She remarked that the maintenance issues flagged by the patrons have been improving with changes in the Maintenance staff. Ms. Eagan added that staff is working with the patrons to address their concerns and improve their experiences.
Director Murman noted the Route 47LX patrons were complaining about roaches on buses and poor customer service. She inquired if all points are being addressed and if a written report can be provided.
Ms. Eagan said a report is being finalized and will be distributed to the Board members. She stated that HART has extensive safety rules and regulations and work with the County Sheriff’s Office and TPD every time there is a report of a patron who was perceived to be a threat to the patron’s self and other passengers, HART staff intervenes immediately and directly. Ms. Eagan commented that there had been previous involvement with this particular customer, and the Safety Department was familiar with the individual and interviewed her and other passengers as witnesses. She added that the Risk Management and Legal departments are involved in the investigation. Ms. Eagan commented that Maintenance staff is reviewing the current fumigation schedule, modifying some contracts, ensuring that the industry standard is appropriate for the humidity and other specific weather conditions in Florida. She pointed out that however cleanliness is always a challenge on transit when people are eating on the vehicles. Director Murman requested an update on a unified training or a call center with Sunshine Line.
Ms. Eagan responded that part of the sensitivity training involved Sunshine Line operators. She stated that when the software HART uses to book Paratransit trips expires, staff will work with Sunshine Line to identify possibilities of unifying software with the Agency.
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Director Murman stated that the unified software and training will allow for a reliable back-up system for HART and Sunshine Line.
Vice Chair Jaroch asked if the Ferry Project will be incorporated in the updated TDP.
Ms. Eagan responded that HART is the lead on the expense of the planning and construction grant received from FTA, but there is no operational component. She stated that the arrangement is not uncommon in other parts of the country when a grantee partners with the County which ensures that the funding comes in appropriately, and coordinates with a private vendor. Ms. Eagan remarked that the TDP will have the Ferry Project planned to feed into the bus network, because it has an implementation plan in the next ten years.
GENERAL COUNSEL REPORT
Mr. David Smith, HART Board General Counsel, reminded the Board members that about a year and a half ago HART was involved in litigation with a group called American Freedom Defense Initiative (AFDI) about their advertisements on HART buses which they considered to be a rebuttal to CAIR advertisements. He indicated that at that point, the HART Board was already in the process of changing its advertising policy to address certain concerns. Mr. Smith referred the Board members to the articles circulated by HART PIO this weekend about the decision by the New York Transit Association, the largest transit agency in the country, to ban all advertising as a result to their loss of litigation to AFDI. He stated that HART has limited its advertising policy to commercial speech and are no longer within their sights.
Mr. Smith stated that the Ad Hoc Committee held several meetings and formed nine proposals for the Board members’ consideration:
1) Dissolution of the Nominating committee to make the process more Board driven, particularly in regard to Officers 2) Have Board elections done directly with the Board through an open process 3) Limit the Nominating Survey to committee preferences and other board assignments 4) Electeds are properly or more abundantly represented on Officer Groups and thereby the Executive committee 5) General Council is to char the election process as a neutral party 6) Restructure the current FGA committee into Finance and Audit Committee that focuses on finance and audit issues 7) Create Executive Committee composed of HART Board Officers and Chairs of Committees. The Executive Committee will have a stronger authority in the governance of HART in the absence of Board meetings, and will allow the opportunity to leverage that authority with the legislature in the efforts to obtain funding 8) Committee appointments to be made by the HART Board Chair, but Committee leadership will be elected by the Committees’ members at their first scheduled meeting 9) All proposals will take effect in January of 2016 1-8 HART Board of Directors Regular Board of Directors Meeting Minutes May 4, 2015 Page ~ 9
Director Burgin moved approval of the Ad Hoc Committee recommendations. Director Murman seconded. Vice Chair Jaroch stated she was part of the Ad Hoc Committee and opposed recommendations about the prescription of the Officers seats as well as modifying the survey form deleting the section where the Board members can mark their inclination to run for Officers positions.
Mr. Smith indicated that there are a few issues that are to be addressed further, such as situations when there is no a County or a City elected or a nonelected volunteer during the Election process; and the composition of the Executive Committee in case when one of the Officers also happens to chair a Committee.
The question was called on the motion by Directors Burgin/Murman. Directors Beckner, Burgin, Melendez, Miller, Murman, Shanahan, and White coted aye. Directors Bowers, Jaroch, and Vance voted nay. The motion carried seven to three.
Director Melendez acknowledged the General Counsel’s work on HART advertising policy that shifted away any negative attention.
STATUS REPORTS
Vice Chair Jaroch referred the Board members to the materials in the packets.
PUBLIC INPUT REGARDING GENERAL CONCERNS
Mr. Marion Gwizdala said he was a representative of the National Federation of the Blind. He indicated that all blind people as a group are transit dependent. Mr. Gwizdala stated that for more than 20 years, the National Federation of the Blind has been proactive in urging HART to comply with federal regulations concerning announcements onboard of buses. He remarked that these concerns are ignored, chided, or minimized. Mr. Gwizdala said he did not success in scheduling a meeting with current CEO. He stated that on April 7, he recorded his conversation with a bus operator who was not making announcements when the enunciator was disabled. He stated that his inquiries about the reasons of no announcements as well as the Operator’s identification were ignored. Mr. Gwizdala commented that when the HART system is unreliable, it makes the blind look unreliable. He noted that the National Federation of the Blind has been working proactively on resolving this issue, with no satisfaction so far.
Ms. Eagan reported that the Executive Office received communication from Morgan & Morgan referring to Mr. Gwizdala’s complaint. She asked that General Counsel advice about the level of response appropriate in light of possible pending litigation.
Mr. Gwizdala clarified that a letter had been sent to the Governor’s Office notifying them that HART is not complying with ADA regulations. He indicated he received immediate response from HART EEO Compliance Officer acknowledging the receipt.
Mr. Smith explained that the rule is when someone is represented by counsel, all communication
1-9 HART Board of Directors Regular Board of Directors Meeting Minutes May 4, 2015 Page ~ 10 is conducted through his/her counsel, and the counsel cannot direct someone to circumvent that representation. He said to have a dialogue with Mr. Gwizdala, he would contact the representative in Morgan & Morgan to obtain clearance for staff to meet with the gentleman to have a dialogue in attempt to resolve the issues.
Ms. Eagan stated that Mr. Gwizdala was conducting travel training and sensitivity training for HART in the early 2000’s.
Mr. Gwizdala stated his training program had made a marked improvement and was well-received by the Operators. He commented that the open doors sensitivity training he attended the previous week talked little about the requirements for transportation services to comply with ADA.
Ms. Eagan noted that there is a difference between ADA training and sensitivity training. She explained that the ADA requirement for Bus Operators is to announce all bus stops that are major transfer points, major points of interest, the end and beginning of the line to orient passengers onboard of buses. Ms. Eagan said HART utilizes automatic annunciator system to assist Operators with announcements, however an Operator is still required to make the announcement if the system malfunctions. Ms. Eagan reported that in the past, in her capacity as HART Chief Operating Officer, she met and corresponded with Mr. Gwizdala regarding his concerns about onboard announcements. She said representatives from FTA regional office evaluated HART annunciator system at request from Mr. Gwizdala. Ms. Eagan indicated that the FTA review did not reveal that HART system was insufficient or required modification. She stated that HART Sr. Manager of EEO and Compliance is handling the specific complaint from April 7. Ms. Eagan concluded that, following HART procurement policy, staff would be willing to speak with Mr. Gwizdala about his assistance in conducting more sensitivity training for HART Operators.
Mr. Gwizdala rendered his experience of riding Route 8 when neither trainee driving the bus nor the trainer made announcements with a malfunctioning enunciator.
Director Beckner requested staff investigate the allegations and, if required, discipline the employee accordingly. He asked for a follow-up report next month.
Ms. Eagan stated that the bargaining agreement determines level of discipline, but the complaint will be investigated and a report brought back to the Board.
OLD BUSINESS
There was no old business.
NEW BUSINESS
Director Burgin reported he accepted an offer of a position at the Kennedy School at Harvard University that requires his relocation and hence resignation from his position on the HART Board of Directors. He announced that June would be his last Board meeting.
Director Murman reported that she received communication from the local small minority business
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Sol Davis Printing that has been printing HART route schedules for several years. She said Sol Davis lost the most recent bid by $345.65 to a company called PRIDE who is not located in the community. Director Murman requested that staff evaluate the procurement practices to ensure that the contracts are not awarded solely based on the lowest bids.
Mr. Smith cautioned the Board members to be careful about statements made in this content, in light of possible bid protests or future solicitations.
Director Miller stated that he previously discussed this matter with Ms. Eagan and believed if there is a bid process the Board members have to be very careful, and need to leave it at that.
Ms. Eagan stated that HART has a very transparent procurement process including a bid protest process. She pointed out that most of procurement rules preclude HART from giving a local benefit. Ms. Eagan added that HART has the Disadvantaged Business Enterprise Program supported by Mr. Sandusky’s group. She explained that Mr. Davis has made his concerns about the threshold for procurement competition very clear in speaking with herself, Mr. Sandusky, and the Procurement Director. Ms. Eagan remarked that HART makes its best effort to rotate the local vendors awarding contracts.
Director Shanahan stated that HART needs to have an aggressive education plan for the legislative delegation for next year.
Director Miller said, in his opinion, HART did a good job in educating some of the leadership, particularly in the Senate, before the session was adjourned. He noted that he does not know what the budget will look like and therefore the whole educational process will likely start again. Director Miller said he will be ready to help HART in this process.
ADJOURNMENT
The meeting adjourned at 10:58 a.m.
Councilmember Mike Suarez, Chairperson HART Board of Directors ATTEST
Commissioner Sandra Murman, Secretary HART Board of Directors
David L. Smith, Esquire HART Board General Counsel
1-11
BOARD COMMITTEE TRANSMITTAL
TO: MEMBERS OF THE HART BOARD
FROM: LENA PETIT, CLERK OF THE BOARD
DATE: MAY 18, 2015
RE: Resolution #R2015-06-12 ~ Authorizing the Chief Executive Officer to Transmit the FY2016 Proposed Annual Operating and Capital Budget to the Three Member Jurisdictions Pursuant to the HART Charter
Finance, Governance, and Administration Committee Meeting of May 18, 2015
Voting Committee Members Present: Chair Jaroch, Vice Chair Crino, Directors Beckner, Bowers and Vance
Voting Committee Members Absent: Directors Murman and Shanahan
Committee Recommendation: General Counsel David Smith suggested in section 2 adding “timely” before “to transmit” in the Resolution:
Section 2. Proper officers of HART are authorized to do all things necessary and required in order timely to transmit the budget to the member jurisdictions and to consider any recommendations provided.
The Committee reviewed this action item and voted unanimously to advance it to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
Attachments: I. Resolution #R2015-06-12 II. Committee Agenda Report III. FY2016 Proposed Annual Operating and Capital Budget
2-1 ATTACHMENT I RESOLUTION NO. #R2015-06-12
A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER TO TRANSMIT THE FY2016 PROPOSED ANNUAL OPERATING AND CAPITAL BUDGET TO THE THREE MEMBER JURISDICTIONS PURSUANT TO THE HART CHARTER
WHEREAS, HART Charter requires submittal of the proposed annual budget to the member jurisdictions (Hillsborough County, City of Tampa, and City of Temple Terrace) for review and comment before July 1 of each year; and
WHEREAS, staff has presented the HART Board of Directors with the FY2016 proposed annual operating and capital budget that is balanced with proposed revenues equal to proposed expenditures; and
WHEREAS, staff and the HART Board of Directors will continue to review and modify the FY2016 proposed annual operating and capital budget as needed;
NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:
Section 1. In compliance with HART Charter, the Chief Executive Officer is authorized to transmit the HART FY2016 proposed annual operating and capital budget to the member jurisdictions pursuant to the HART Charter.
Section 2. Proper officers of HART are authorized to do all things necessary and required in order timely to transmit the budget to the member jurisdictions and to consider any recommendations provided.
Section 3. This resolution shall take effect immediately upon its adoption.
PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON JUNE 1, 2015.
______Councilmember Mike Suarez, Chairperson HART Board of Directors ATTEST:
______Commissioner Sandra Murman, Secretary HART Board of Directors
______David L. Smith, Esquire HART Board General Counsel
2-2 ATTACHMENT II Hillsborough Transit Authority Finance, Governance, and Administration Committee Meeting May 18, 2015
COMMITTEE ACTION ITEM Authorize the Chief Executive Officer to Transmit the FY2016 Proposed Annual Operating and Capital Budget to the Three Member Jurisdictions Pursuant to the HART Charter
OVERVIEW HART Charter requires submittal of the proposed annual budget to the member jurisdictions (Hillsborough County, City of Tampa and City of Temple Terrace) for review and comment before July 1 of each year. Any changes instructed by the Finance, Governance and Administration Committee will be included and a modified budget will be presented to the full HART Board of Directors on June 1, 2015.
RECOMMENDATION That the Finance, Governance, and Administration Committee review the action item authorizing the Chief Executive Officer to transmit the FY2016 proposed annual operating and capital budget to the three member jurisdictions pursuant to the HART Charter; and advance this item to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
FINANCIAL IMPACT The FY2016 proposed annual operating and capital budget is balanced with proposed revenues equal to proposed expenditures as required by HART Charter and state law. Staff and the HART Board of Directors will continue to review and modify the FY2016 proposed annual operating and capital budget as needed.
BACKGROUND The proposed budget must be presented to the HART Board of Directors before the 15th day of June of each year pursuant to the HART Charter. The Authority’s Charter also requires submittal of the proposed budget to the member jurisdictions (Hillsborough County, City of Tampa and City of Temple Terrace) for review and comment before July 1 of each year.
NEXT STEPS Present the recommendation by the Finance, Governance, and Administration Committee to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
Prepared by: Jeffrey C. Seward, Chief Financial Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
2-3 ATTACHMENT III
Summary of Revenues and Expenses FY2014 to FY2016 FY2016 All Modes FY2014 FY2015 FY2016 Incr (Decr) Actual Amended Proposed FY2015 Revenues: Fare Revenues $3,671,294 $3,251,416 $3,404,944 $153,528 Pass Revenues $12,751,866 $13,350,345 $13,793,603 $443,258 Total Fare & Pass Revenues $16,423,160 $16,601,761 $17,198,547 $596,786 Ad Valorem Tax Receipts $30,171,450 $31,843,863 $33,690,807 $1,846,944 Ad Valorem Transfers ($408,756) $0 $0 $0 Total Ad Valorem Revenues $29,762,694 $31,843,863 $33,690,807 $1,846,944 Federal Formula Grants $10,580,548 $10,664,273 $9,745,665 ($918,608) Federal Operating Grants $928,113 $46,350 $47,741 $1,391 State Operating Grants $5,295,505 $5,235,216 $5,169,507 ($65,709) Local Operating Grants $1,058,756 $650,000 $650,000 $0 Tampa Historic Streetcar $215,107 $265,207 $265,207 $0 Total Non-Formula Grants $7,497,481 $6,196,773 $6,132,455 ($64,318) Total Operating Grants $18,078,029 $16,861,046 $15,878,120 ($982,926) Advertising $903,308 $774,942 $774,942 $0 Interest Income $20,823 $105,676 $43,726 ($61,950) Other Income $517,016 $639,828 $529,828 ($110,000) Total System Revenues $1,441,147 $1,520,446 $1,348,496 ($171,950) Draw from (Return to) Fund Balance $604,203 ($860,539) $1,562,227 $2,422,766 Total Operating Revenues $66,309,233 $65,966,577 $69,678,197 $3,711,620
Operating Expenses: Wages & Salaries $34,102,080 $35,227,971 $36,134,533 $906,562 Fringe Benefits $11,080,362 $10,661,657 $11,827,100 $1,165,443 Total Employee Compensation $45,182,442 $45,889,628 $47,961,633 $2,072,005 Fuel and Oil $8,139,358 $7,966,537 $7,846,784 ($119,753) Parts and Supplies $3,378,824 $3,058,051 $3,151,316 $93,265 Office Supplies $94,158 $65,825 $77,800 $11,975 Total Fuel, Parts & Supplies $11,612,340 $11,090,413 $11,075,900 ($14,513) Operational Services $1,796,739 $2,313,284 $2,495,494 $182,210 Administrative Services $865,440 $707,680 $1,010,830 $303,150 Legal Services $309,501 $431,095 $580,095 $149,000 Marketing and Printing $342,600 $535,684 $646,508 $110,824 Risk & Insurance Costs $4,406,705 $2,671,418 $2,877,418 $206,000 Total Purchased Services $7,720,985 $6,659,161 $7,610,345 $951,184 Utilities $710,146 $799,205 $886,405 $87,200 Taxes and Fees $645,721 $657,821 $707,521 $49,700 Other Admin Expenses $333,325 $755,349 $1,298,893 $543,544 Training & Travel $104,274 $115,000 $137,500 $22,500 Total Utilities & Other Cost $1,793,466 $2,327,375 $3,030,319 $702,944 Total Operating Expenses $66,309,233 $65,966,577 $69,678,197 $3,711,620
2-4
BOARD COMMITTEE TRANSMITTAL
TO: MEMBERS OF THE HART BOARD
FROM: LENA PETIT, CLERK OF THE BOARD
DATE: MAY 18, 2015
RE: Resolution #R2015-06-13 ~ Authorizing the Chief Executive Officer to Award a Contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management Services in an Amount Not-to-Exceed $173,760 (Two Years from Award of Contract)
Finance, Governance, and Administration Committee Meeting of May 18, 2015
Voting Committee Members Present: Chair Jaroch, Vice Chair Crino, Directors Beckner, Bowers and Vance
Voting Committee Members Absent: Directors Murman and Shanahan
Committee Recommendation: The Committee reviewed this action item and voted unanimously to advance it to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
Attachments: I. Resolution #R2015-06-13 II. Committee Agenda Report
2-5 ATTACHMENT I
RESOLUTION NO. #R2015-06-13
A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER TO AWARD A CONTRACT TO THE ASH GROUP, INC. FOR OWNER’S REPRESENTATIVE/CONSTRUCTION PROJECT MANAGEMENT SERVICES IN AN AMOUNT NOT-TO-EXCEED $173,760 (TWO YEARS FROM AWARD OF CONTRACT)
WHEREAS, the Hillsborough Transit Authority (HART) has a need for Owner’s Representative/Construction Project Management services; and
WHEREAS, HART issued an Request for Proposal (RFP-13334) in compliance with HART procurement policies; and
WHEREAS, a proposal from The Ash Group, Inc. was received and evaluated as the highest ranked firm in accordance with the solicitation provisions; and
WHEREAS, The Ash Group, Inc. was determined to have the capacity to perform the contract; and
WHEREAS, funding for these services was budgeted through Federal and operating funds;
NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:
Section 1. The Chief Executive Officer is authorized to award a contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management services in an amount not-to-exceed $173,760 (two years from award of contract).
Section 2. Proper officers of HART are authorized to do all things necessary and required in order to implement the terms of the aforementioned contract.
Section 3. This resolution shall take effect immediately upon its adoption.
PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON JUNE 1, 2015.
Councilmember Mike Suarez, Chairperson HART Board of Directors ATTEST:
Commissioner, Sandra Murman, Secretary HART Board of Directors
David L. Smith, Esquire HART Board General Counsel
2-6 ATTACHMENT II Hillsborough Transit Authority Finance, Governance, and Administration Committee Meeting May 18, 2015
COMMITTEE ACTION ITEM Authorize the Chief Executive Officer to Award a Contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management Services in an Amount Not-to-Exceed $173,760 (Two Years from Award of Contract)
OVERVIEW The purpose of this action item is to approve a contract with an Owner’s Representative/Construction Project Management service provider for HART construction projects.
RECOMMENDATION That the Finance, Governance, and Administration Committee review the action item authorizing the Chief Executive Officer to award a contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management services in an amount not-to-exceed $173,760 (two years from award of contract); and advance this item to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
FINANCIAL IMPACT Funding for the contract will be provided through a combination of federal and operating funds.
BACKGROUND HART has a need for a contractor that can provide a variety of services including Owner’s Representative/Construction Project Management services, project scope writing, and independent cost estimating for a variety of projects. Over the past three years, in light of overall capital programming reductions subsequent to the major projects delivered under the HART/Hillsborough County CIT agreement, Capital Projects Department staff was reduced by over 50% for cost savings with the plan to use external owner’s representatives and construction project managers.
The projects immediately identified as part of this contract include: 1. Ybor Renovation Project – HART has insufficient resources to effectively manage this project and requires assistance from the experts to ensure a successful, timely, and cost effective completion of the project. The Owner’s Representative will serve as the Construction Project Manager for this project. 2. Heavy Maintenance Building Renovations Project – The contractor will be required to develop a Statement of Work (SOW) and Independent Cost Estimate (ICE) sufficient enough for HART to advertise and procure A&E services for both the design and construction phases of the renovation project. In order to accurately gauge the A&E level of effort for design and construction, the selected firm will also need to prepare a SOW and ICE for the anticipated construction costs of the project. 3. Facilities Assessment – The contractor will be required to develop a SOW and ICE for the project to be advertised for professional services. HART intends to develop the five-year Capital Improvements Plan from prioritizing the findings of this report. Review and assessments are needed for all HART properties including:
2-7 Hillsborough Transit Authority Finance, Governance, and Administration Committee Meeting May 18, 2015
• Two administrative buildings (7th Avenue and 21st Avenue) • Heavy/Preventative maintenance buildings • University Area Transit Center (UATC) and Marion Transit Center (MTC) • Four transfer centers • Additional assessments could include 21 park and ride facilities, streetcar barn, and shelters 4. 21st Avenue Storm Water Project – The contractor will be required to develop a SOW and ICE sufficient enough for HART to advertise and procure A&E services for both design and construction phases of the storm water project. In order to gauge the A&E level of effort for design and construction, the firm will also need to prepare a SOW and ICE for anticipated construction costs of the project. The project will also involve documentation (video) of the entire pipe as well as a storm water inventory and identification of permits required. 5. Restroom Renovation and Design - UATC – The contractor will be required to develop a SOW and ICE sufficient enough for HART to advertise and procure A&E services for both design and construction phases of the restroom project.
PROCUREMENT CONSIDERATION On March 13, 2015, a Request for Proposals (RFP-13334) for Owner’s Representative/Construction Project Management Services was issued in compliance with HART procurement policies. The solicitation was posted on HART and DemandStar websites.
On April 17, 2015, two proposals were received and reviewed by Procurement staff for responsiveness. Both proposals were found to be responsive and were technically evaluated by an evaluation committee.
Review factors were weighted 650 points for technical and 350 points for pricing. Technical factors included: • Understanding of Project (100 Points) • Proposer Profile and History (100 Points) • Owners’ Representative/Construction Project Management Approach (150 Points) • Project Risk Analysis (50 Points) • Proposer Experience (50 Points) • Proposed Construction Project Manager(s) (100 Points) • Proposed Project Team (100 Points)
The Contracting Officer evaluated price proposal submissions and one offer was determined not to fall within the competitive range and notification was sent on April 28, 2015.
The remaining offeror was notified on April 28, 2015 that their offer was determined to fall within the competitive range and provided opportunity for a best and final offer (BAFO) for price only. BAFO price was received from the remaining offeror. The Contracting Officer evaluated the BAFO price and determination for award was made based upon the total points for both the evaluation committee’s initial technical scoring and BAFO price. One offer was determined to be the most advantageous and notice of intent to award was sent on May 4, 2015.
2-8 Hillsborough Transit Authority Finance, Governance, and Administration Committee Meeting May 18, 2015
A responsibility review was conducted on The Ash Group, Inc. to include reference and financial capacity checks and it was determined they have the capacity to perform the work and is, therefore, eligible for award.
NEXT STEPS Present recommendation by the Finance, Governance, and Administration Committee to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
Prepared by: Jeanie Satchel, Director of Capital Planning and Development Al Burns, Director of Procurement and Contracts Administration Reviewed by: Jeffrey C. Seward, Chief Financial Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
2-9
BOARD COMMITTEE TRANSMITTAL
TO: MEMBERS OF THE HART BOARD
FROM: LENA PETIT, CLERK OF THE BOARD
DATE: MAY 18, 2015
RE: Resolution #R2015-06-14 ~ Authorizing the Chief Executive Officer to Purchase up to 13 Forty-Foot Compressed Natural Gas (CNG) Powered Heavy-Duty Transit Buses from GILLIG LLC in an Amount Not-to-Exceed $6,422,000
Finance, Governance, and Administration Committee Meeting of May 18, 2015
Voting Committee Members Present: Chair Jaroch, Vice Chair Crino, Directors Beckner, Bowers and Vance
Voting Committee Members Absent: Directors Murman and Shanahan
Committee Recommendation: The Committee reviewed this action item and voted unanimously to advance it to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
Attachments: I. Resolution #R2015-06-14 II. Committee Agenda Report
2-10 ATTACHMENT I RESOLUTION NO. #R2015-06-14
A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER TO PURCHASE UP TO 13 FORTY-FOOT COMPRESSED NATURAL GAS (CNG) POWERED HEAVY- DUTY TRANSIT BUSES FROM GILLIG LLC IN AN AMOUNT NOT-TO-EXCEED $6,422,000
WHEREAS, the Hillsborough Transit Authority (HART) requires up to 13 forty-foot CNG powered heavy-duty transit buses to support the fixed route fleet to keep up with a continued growth in ridership; and
WHEREAS, the Central Florida Regional Transportation Authority (LYNX) conducted a procurement to purchase buses for a consortium of transit agencies in Florida, including HART, in accordance with public procurement policies and procedures; and
WHEREAS, the procurement included all federally-required clauses; and
WHEREAS, prices were determined fair and reasonable and a contract was awarded by LYNX on December 12, 2013, to GILLIG LLC; and
WHEREAS, federal funding has been awarded or is in pre-award status for this purchase with the remaining balance from HART asset receipts, CNG Rebate Program, and liquidation account;
NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:
Section 1. The Chief Executive Officer is authorized to purchase up to 13 forty-foot CNG powered heavy-duty transit buses from GILLIG LLC in an amount not-to-exceed $6,422,000.
Section 2. Proper officers of HART are authorized to do all things necessary and required in order to purchase the aforementioned vehicle.
Section 3. This Resolution shall take effect immediately upon its adoption.
PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON JUNE 1, 2015.
Councilmember Mike Suarez, Chairperson HART Board of Directors ATTEST:
Commissioner Sandra Murman, Secretary HART Board of Directors
David L. Smith, Esquire HART Board General Counsel
2-11 ATTACHMENT II Hillsborough Transit Authority Finance, Governance, and Administration Committee Meeting May 18, 2015
COMMITTEE ACTION ITEM Authorize the Chief Executive Officer to Purchase up to 13 Forty-Foot Compressed Natural Gas (CNG) Powered Heavy-Duty Transit Buses from GILLIG LLC in an Amount Not-to-Exceed $6,422,000
OVERVIEW The purpose of this item is to request authorization to purchase up to 13 forty-foot CNG powered heavy-duty transit buses. These vehicles are needed to support the fixed route fleet to keep up with a continued growth in ridership.
RECOMMENDATION That the Finance, Governance, and Administration Committee review the action item authorizing the Chief Executive Officer to purchase up to 13 forty-foot CNG powered heavy-duty transit buses from GILLIG LLC in an amount not-to-exceed $6,422,000; and advance this item to the full HART Board of Directors at the June 1, 2015 regular Board meeting.
FINANCIAL IMPACT This purchase is fully funded by the Federal Transit Administration (FTA) utilizing multiple federal grants and HART asset receipts, CNG Rebate program, and liquidation account.
BACKGROUND Up to 13 buses are needed to support the fixed route fleet to keep up with a continued growth in ridership. Bus purchases requires lead-time of approximately 12 months before delivery of vehicles for service. Delivery of the vehicles is expected no later than June 2016.
PROCUREMENT CONSIDERATIONS In June 2013, the Central Florida Regional Transportation Authority (LYNX) issued a Request for Proposal on behalf of the members of the Florida Public Transportation Association (FPTA) for the procurement of heavy duty transit coaches. The solicitation was issued in accordance with public procurement policies and procedures. It included all federally-required clauses. On August 19, 2013, one proposal was received and scored by an evaluation committee. A price analysis was completed and determined the proposed price to be fair. On December 12, 2013, LYNX awarded a contract to Gillig LLC. The contract term is five years.
NEXT STEPS Present the recommendation by the Finance, Governance, and Administration Committee to the full HART Board of Directors at the June 1, 2015, regular meeting.
Prepared by: Vasti Amaro, Director of Maintenance Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
2-12 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
CHIEF EXECUTIVE OFFICER’S REPORT Response to Requests from HART Board Members
Access of Spanish Language Scheduling and Customer Service Assistance in the Wimauma/Ruskin Area
At the May 6 Regular Board of Directors meeting, Director Beckner requested an update regarding the access of Spanish language scheduling and customer service assistance in the Wimauma/Ruskin area.
Response: All customer service representative (CSR) positions are fully staffed. Of 13 CSRs, six are bilingual.
HART began recruiting bilingual CSRs in 2013, subclassed at the time of recruitment only and not by position control. Of four CSRs hired since 2013, three are bilingual. Currently, there is no methodology to capture the number of bus/para/flex operators who are bilingual, generally and hence, not specifically for any geographic area.
HART has a Limited English Proficiency (LEP) Plan (Attachment I) as part of its Title VI Plan. The intent of the Limited English Proficiency Plan is to ensure access to service and information published by HART where substantial numbers of residents in Hillsborough County do not speak or read English proficiently.
By reviewing available census data and interacting with LEP persons through involvement in community organizations, we know that there is a likelihood that LEP individuals who speak Spanish come in contact with HART services and take necessary steps to ensure that critical information is available in English and Spanish. HART supplies numerous documents in Spanish, including:
• Bus Farebox Decals • In-Town Trolley Farebox Decals • Route Schedule Book – Dedicated Spanish Section • Individual Route Schedule – Dedicated Fare Spanish Section • HARTFlex Brochures (Brandon, Northdale, South County, South Tampa, Town ‘N Country • HART Fare Brochure • HART Emergency Evacuation Bus Route Guide Brochure • Trolley, Streetcar and Parking Map Brochure • HARTPlus Brochure • HARTPlus Paratransit Rider’s Guide • Travel Training Brochure • Stroller Information Bus Interior Cards • Bikes on Buses Material – Rack Cards, Bus Decals, Bus Interior Cards, Transfer Center Kiosks • Public Outreach Packets – Determined by location of Route • Onboard Patron Brochure – Final Service/Fare Changes • Onboard Patron Brochure – Public Hearing/Proposed Service/Fare Change • Title VI Notice & Complaint Procedure
3-1 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
The Title VI program, including the LEP Plan, is required to be updated every three years and submitted to FTA. It is in the process of being updated this year.
Marketing and Printing for FY2014 Actual Spending At the May 18 FGA Committee Meeting, the Committee Chair requested clarification on the differences between the line item of Marketing and Printing for FY2014 Actual Spending ($342,600) vs. FY2015 Amended ($535,634).
Response: HART underspent the FY2014 Budget by $191,996; this was due to moving the website upgrade from FY14 to FY15, and due to spending modifications in printing and ridership development programs. Staff made minor changes to schedule printing, as well as the interior information program, which lowered overall printing costs. In ridership development, HART chose not to do a "paid" Summer campaign in 2014, as we had in past years. Instead, we concentrated on the Youth target and had an interactive program with 24 Hillsborough County Summer Camps and Summer Programs with a total of 839 Children.
Attachment: Limited English Proficiency (LEP) Plan HART Leased Properties
3-2 ATTACHMENT
C7B . PlanU for Providing Language Assistance
Title VI Program Update 2011 Hillsborough Transit Authority Page 11 of 85
Table of Contents
About HART ...... 11
Background And Law ...... 12
Determining The Need ...... 14
Meeting The Requirements ...... 15
Discrimination Complaint Procedure ...... 18
Printed Spanish Public Information Material ...... 20
Title VI Program Update 2011 Hillsborough Transit Authority Page 12 of 85
1BAbout HART
Hillsborough Area Regional Transit Authority (HART) is chartered to provide public transit services for Hillsborough County, Fla. It is funded by local property taxes, farebox revenues, and state and federal funding to plan, construct and operate public transit facilities and service cities of Tampa and Temple Terrace, parts of unincorporated Hillsborough County, and connections to Pinellas and Pasco counties. HART has approximately 750 employees and a fleet of 177 buses and 46 vans. In addition, HART operates the TECO Line Streetcar System under contract with Tampa Historic Streetcar Inc. The fleet consists of 11 streetcars, 10 owned by HART and one provided under an operations agreement with the City of Tampa and Ybor City Street Railway Society Inc.
HART is governed by a Board of Directors comprised of 13 representatives appointed by the governing bodies of its members and the governor of Florida. Seven are appointed by the Hillsborough County Board of County Commissioners, three by the City of Tampa, one by the City of Temple Terrace and two by the governor.
HART is dedicated to providing excellent customer service while building solutions to support Hillsborough County’s needs….now and into the future.
To carry out its mission, HART provides directly, or through arrangements with other organizations, the following services: • Local fixed-route and express bus service • Curbside flex service • In-Town trolley service • Door-to-door paratransit service • Vanpool & Emergency Ride Home service • 100% wheelchair/bicycle accessible buses • Customer service and travel planning assistance • Travel Training • Commuter Choices Corporate Transit Fare Subsidy Program
This multi-modal approach is designed to meet the transportation needs of a varied customer base, reduce congestion and improve air quality.
HART is directly responsible for ensuring federal and state dollars invested on existing and future transportation projects and programs in Tampa, Temple Terrace and Hillsborough County are based on a continuing, cooperative and comprehensive transportation planning process. The obligation to provide information and consider public input in decision-making is explicit in federal regulations. This process supports early and continuing community involvement with timely public notices, access to information, and input for key decisions.
It is a priority for HART that all Hillsborough County residents are given the opportunity to participate in transportation services, including low-income individuals, minorities, the elderly, persons with disabilities and persons with limited English proficiency.
Title VI Program Update 2011 Hillsborough Transit Authority Page 13 of 85 2BBackground and Law
Limited English Proficiency (LEP) is a term used to describe individuals who are not proficient in the English language. An LEP individual is one who does not speak English as his or her primary language AND who has a limited ability to read, speak, write or understand English.
FederalU Laws:
Title VI of the Civil Rights Act of 1964, as Amended;
National Origin Discrimination Against Persons with Limited English Proficiency;
and (Presidential) Executive Order 13166 require federal departments and agencies to develop and make available guidance on how recipients of federal funds should assess and address the needs of LEP individuals seeking assistance.
The U.S. Department of Transportation (DOT) developed guidance titled A Policy Guidance Concerning Recipients’ Responsibilities to Limited English Proficient Persons. The intent of this guidance was to ensure persons in the United States are not excluded from participation in DOT-assisted programs and activities simply because they face challenges communicating in English.
The intent of this Limited English Proficiency Plan is to ensure access to service and information published by HART where substantial numbers of residents in Hillsborough County do not speak or read English proficiently. The production of multilingual publications and documents and/or interpretation at meetings or events will be provided to the degree that funding permits based on current laws and regulations.
Title VI Program Update 2011 Hillsborough Transit Authority Page 14 of 85 Laws and Policies Guiding Limited English Proficiency Plans As part of HART’s certification by the Federal Transit Administration, the LEP Plan will be assessed and evaluated. The following matrix illustrates the policies and considerations:
Title VI of the Civil Limited English Proficiency Rights Act of 1964 Executive Order 13166
• Federal Law • Federal Policy
• Enacted in 1964 • Signed in August 2000
• Considers all persons • Considers eligible population
• Contains monitoring and oversight • Contains monitoring and oversight compliance review requirements requirements
• Factor criteria is required, no numerical • Factor criteria is required, no numerical or percentage thresholds or percentage thresholds
• Provides protection on the basis of • Provides protection on the basis of race, color, and national origin national origin
• Focuses on eliminating discrimination • Focuses on providing LEP persons in federally funded programs with meaningful access to services using four-factor criteria
• Annual Accomplishment and • Annual Accomplishment and
Upcoming Goals Report to the HART Upcoming Goals Report to the HART
Board Board
Title VI Program Update 2011 Hillsborough Transit Authority Page 15 of 85 Determining the Need
Four Factor Analysis
As a recipient of federal funding, HART must take reasonable steps to ensure meaningful access to the information and services it provides. As noticed in the Federal Register/ Volume 70, Number 239/ Wednesday, December 14, 2005/ Notices, there are four factors to be considered in determining "reasonable steps”:
1. The number and proportion of LEP persons in the eligible service area; 2. The frequency with which LEP persons come in contact with the program; 3. The importance of the service provided by the program; and 4. The resources available and overall cost.
The U.S. DOT Policy Guidance gives recipients substantial flexibility in determining what language assistance is appropriate based on a local assessment of the four factors listed above. The following is an assessment of need in Hillsborough County in relation to the four factors and service that is provided.
Step 1
The first step towards understanding the profile of individuals that could participate in HART programs and services is a review of datasets. HART is using the American Community Survey (ACS) data, as accepted in FTA C 4702.1B. The table below displays the total number of persons who speak English “less than very well,” and the top three languages spoken at home for persons who speak English “less than very well.”
The Top Languages Spoken at Home in Hillsborough County by Persons who Speak English “less than very well” Census 2010 and 2011 American Community Survey Data
Number of Persons who Speak Population Number of Persons who Speak Number of Persons who Speak English “Less Than Very Well” who Five Years English “Less Than Very English “Less Than Very Well” Speak Other Languages (ACS 2011 and Older Well” who Speak Spanish did not identify other languages)
Total Total Percent of Total Total Percent of Total Total Percent of Total Population Five Number of Persons Number of Persons Years and Older who Speak English who Speak English “less than very well” “less than very well”
1,229,226 56,678 0.046% 47,032 82.9% 9,646 17.0%
Title VI Program Update 2011 Hillsborough Transit Authority Page 16 of 85 Step 2
The next step is to understand the frequency with which LEP persons come in contact with HART programs and services. By reviewing available data and interacting with LEP persons through involvement in community organizations, we know that there is a likelihood that LEP individuals who speak Spanish come in contact with HART services and we take necessary steps to ensure that critical information is available in English and Spanish.
Although the 2011 ACS includes data for Hillsborough County on the number of Spanish-speaking people who use public transportation and speak English “less than very well” (.2%), the margin of error is extremely high and therefore not very reliable. ACS data for individuals without a vehicle is a bit more reliable and shows that of 47,032 persons over the age of five who speak Spanish and speak English” less than very well”, 12,595 (27%) either do not have a vehicle or carpool.
The most recent passenger survey conducted for HART in 2009 found that 17.6% of respondents identified as Hispanic. Recent analyses show that 24.9% of persons in Hillsborough County consider themselves Hispanic and 28.5% of persons living around the combination of all our local routes consider themselves Hispanic. LEP Attachment 1 shows the concentrations of persons that consider themselves Hispanic that live ¼ mile around our local routes. It is also compared to people that consider themselves Hispanic in Hillsborough County. HART has identified persons that consider themselves Hispanic as an opportunity market, as this cultural group is 14% more likely to live within ¼ mile of our local routes.
HART staff reviews demographic data regularly and engages with LEP persons and organizations that serve LEP persons through involvement in a number of community organizations. Staff is continually seeking opportunities to partner with the community and disseminates its LEP plan to community partners through e-mail.
As an example, HART launched the “Ride HART. Be Smart.” promotion in 2012 which included advertising in Spanish, in and on the bus fleet, and at HART bus shelters. LEP Attachment 2 shows all bus shelter advertising and marketing locations in relation to concentration of persons that consider themselves Hispanic. Spanish messages were posted mostly in Quintile I & Quintile II areas. A 50 showing means 50% of Hillsborough County will see messaging on a daily basis. The Hispanic population concentration in Quintiles I and II most certainly also include the LEP population (speaking Spanish, speaking English “less than very well”) in our service area.
Step 3
The third factor looks at the importance of the service provided by the program. HART services are voluntary, but important for LEP persons. Through communication with LEP persons, organizations that serve LEP persons, and through HART participation in community organizations and events, HART identifies its critical services to include HART fixed route service and HARTPlus paratransit service. If limited English is a barrier to using these services, then the consequences for the individual can be serious, including limited access to obtain healthcare, education, or employment. Critical information which can affect access includes: Paratransit Eligibility form Paratransit Intake form Information about Paratransit Service Intake and Application forms Notice of Rights Loss or Decrease in Services
Title VI Program Update 2011 Hillsborough Transit Authority Page 17 of 85 Notice for LEP Individuals of Free Language Services Title VI Complaint form Notice of Rights Under Title VI Route and Schedule information Fare and Payment information System Rules Information about “How to ride the bus” Public Service Information Safety and Security Information Transit Planning information
HART must ensure that all segments of the population, including LEP persons, have the opportunity to be involved in all aspects of the service provided. The impact of proposed transportation investments on underserved and under-represented population groups is part of the evaluation process in use of federal funds in two major areas: the Transit Development Plan and the Annual Program of Projects. Inclusive public participation is a priority in other HART plans, studies and programs as well. The impacts of transportation improvements resulting from these activities do have an impact on all residents. Understanding and involvement are encouraged throughout the service process. HART is concerned with input from all stakeholders, and every effort is made to make the information process as inclusive as possible.
Step 4
The fourth factor considered in the analysis is the resources available and overall cost. HART will follow DOT’s Guidance regarding the need for language services, which states, “the more important the activity, information, service, or program, or the greater the possible consequences of the contact to the LEP individuals, the more likely language services are needed.” Currently HART supplies numerous documents in Spanish. Pertinent information and materials in Spanish translation are available in the Route Schedule
Book and public brochures, as well as on the HART website, HUwww.goHART.orgUH, so no direct requests are needed for LEP individuals to learn about HART services online. In some cases, it may be appropriate to translate the executive summary of a large document. Customer service and marketing staff act as interpreters for phone calls and face-to-face inquiries from Spanish speaking persons.
The HART Marketing and Communications department regularly engages the community, analyzes the population segments and includes Spanish language outreach for the service area. The expenditures incurred in their efforts with regard to Spanish-speaking and LEP persons are included in the annual budget for that department. These services are not contracted out. Expenditures in Fiscal Year 2012 attributed to translations to Spanish, print media, and LEP outreach activities included:
Route Schedule book (Spanish sections) Spanish Fare Panels in individual Route Schedules La Estancia Apartments kiosk HART Evacuation brochure HART Fare brochure HART Travel Training brochure HART Paratransit Riders Guide Bikes on Buses Insert Cards and Kiosks Bus Fares and In-Town Trolley fare decals On Board Patron Service Changes brochure
Title VI Program Update 2011 Hillsborough Transit Authority Page 18 of 85 The translation and printing in Spanish charges for these items totaled U$17,413.U
Expenditures for printing Spanish translations for the “Ride HART. Be Smart” campaign totaled U$14,791,U with much of the space available at no cost. Photos of a few examples follow:
Title VI Program Update 2011 Hillsborough Transit Authority Page 19 of 85
Meeting the Requirements
Engaging the diverse population within Hillsborough County is important. HART is committed to providing quality services to all citizens, including the LEP population we serve. Spanish has been identified as by far the most dominant language spoken by LEP individuals in the service area. All language access activities detailed below will be coordinated in collaboration with the HART Board and staff.
Safe Harbor Stipulation
Federal law provides a “safe harbor” stipulation so recipients of federal funding can ensure compliance with their obligation to provide written translations in languages other than English with greater certainty.
A “safe harbor” means that as long as a recipient has created a plan for the provision of written translations under a specific set of circumstances, such action will be considered strong evidence of compliance with written translations obligations under Title VI.
However, failure to provide written translations under the circumstances does not mean there is noncompliance, but rather provides a guide for recipients that would like greater certainty of compliance in accordance with the four-factor analysis.
Strong evidence of compliance with the recipient’s written translation obligations under “safe harbor” includes providing written translations of vital documents for each eligible LEP language group that constitutes 5 percent or 1,000 persons, whichever is less, of eligible persons to be served or likely to be affected or encountered. Translation of other documents, if needed, can be provided orally.
The “safe harbor” provision applies to the translation of written documents only. It does not affect the requirement to provide meaningful access to LEP individuals through competent oral interpreters where oral language services are needed and are reasonable to provide.
Providing Notice to LEP Persons
U.S. Department of Transportation LEP guidance indicates that once an agency has decided, based on the four factors, to provide language services, it is important that the recipient notify LEP persons of services available free of charge in languages LEP persons would understand. Examples of methods for notification include:
1. Signage when free language assistance is available with advance notice 2. Stating in outreach documents that language services are available 3. Working with community-based organizations and other stakeholders to inform LEP individuals of HART’s services and the availability of language assistance 4. Using automated telephone voice mail attendant or menu to provide information about available language assistance services 5. Including notices in local newspapers in languages other than English 6. Providing notices on non-English-language radio and television about HART services and the availability of language assistance
Title VI Program Update 2011 Hillsborough Transit Authority Page 20 of 85 7. Providing presentations and/or notices at schools and faith-based organizations HART provides interpreter services, free of charge, to include Spanish and sign language, upon request at least three business days prior to Board and committee meetings, workshops, forums or events which will be noticed on the HART website, meeting notices (packets), and using the following additional tools as appropriate: LCD signage, in public outreach materials, working with community-based organizations, in local newspapers, using HTV22, through the Hillsborough County school and library systems, Hispanic liaison, and faith-based organizations.
HART defines an interpreter as a person who translates spoken language orally, as opposed to a translator, who translates written language and transfers the meaning of written text from one language into another.
Currently, notices are also placed in two newspapers that target minority audiences: La Gaceta, a weekly publication that is the nation’s only tri-language newspaper (English, Spanish and Italian) with a circulation over 18,000 with predominantly Hispanic readership.
HART will use a “three business days” notification statement in order to be most accommodating to the public, unless the three-day notice becomes impractical to meet LEP assistance requests. In that instance, this LEP plan standard would be changed. Since many of our legal advertisements are published 10 days prior to our meetings, it would be unreasonable to expect an LEP individual to give HART 10 days’ notice. When advertising public meetings, HART will use a special assistance services statement as follows:
Persons in need of special accommodations under the Americans with Disabilities Act or persons who require interpreter services (free of charge) for this meeting should contact [DEPARTMENT’S POINT OF CONTACT, INCLUDING PHONE NUMBER AND EMAIL] at least three business days prior to the meeting.
As covered under Title VI requirements for nondiscrimination, at each meeting HART will provide Title VI material and include this material in an alternative language when applicable.
Language Assistance & More HART intends to initiate a program to make the executive summaries for key documents available in Spanish. Key documents include the Transit Development Plan and the Annual FTA Section 5307 Program of Projects. In addition, public relations pieces such as legal public notices about fare, service, and transit projects will be translated into Spanish beginning with the 2009 edition. The Route Schedule Book, HARTplus paratransit riders’ guide, all farebox decals, various public information brochures, pertinent interior bus cards, public outreach information brochures and packets for proposed changes, as well as announcements about service and fare changes will continue to include a Spanish section as well. For a list of current public information materials provided in Spanish format, see Attachment I.
Title VI Program Update 2011 Hillsborough Transit Authority Page 21 of 85 One of HART’s goals is to provide user-friendly materials that will be appealing and easy to understand. Executive summaries may be presented in alternative formats, such as brochures or newsletters, depending on the work product. It is expected that the translation of these documents will begin after the final English versions have been completed. In addition, Spanish language outreach materials from organizations such as federal, state, and local transportation agencies will be used when possible.
In addition to servicing LEP persons, identified as those who do not speak English as a primary language AND have limited ability to read, speak, write or understand English, HART makes special accommodations for hearing or visual impairments – provided under the Americans with Disabilities Act and/or Section 504 of the Rehabilitative Acts of 1973 – and those who are illiterate and protected under the Executive Order and Title VI.
Ongoing HART service standards include:
• HART meetings and events will be held in accessible locations • In coordination with HART customer service, provide an interpreter for phone-in and walk-in customers who speak Spanish • Coordination with partner agencies and special-needs organizations to meet requested needs • Alternative publications for persons with seeing or hearing impairments, upon request, in formats such as audio transcription or Braille (may be limited to executive summaries of larger documents) • Spanish translation of various electronic and printed information
HART will initiate:
• Creation of a list of inside and outside sources that can provide competent oral and written translation services; • Analysis of the cost of these services, if any; and • Identification of potential budget and personnel limitations pertaining to these services.
HART will use a local staffing service for translators as needed.
HART Staff Training
HART will incorporate this LEP plan into the Transit Development Plan at its next update. In order to establish meaningful access to information and services for LEP individuals, employees in public contact positions and those who will serve as translators or interpreters will be properly trained. Such training will be developed to ensure that staff is fully aware of LEP policies and procedures and are effectively able to work in person and/or by telephone with LEP individuals. HART Board members will receive a copy of the LEP plan and have access to training, assuring they are fully aware of and understand the plan and its implementation.
Discrimination Complaint Procedure
NondiscriminationU Notice.U Hillsborough Transit Authority (HART) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
Title VI Program Update 2011 Hillsborough Transit Authority Page 22 of 85
HART’sU Title VI Program Objectives.U The objectives of HART’s Title VI Program are to:
a. Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin;
b. Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
c. Promote the full and fair participation of all affected populations in transportation decision making;
d. Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations; and
e. Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).
The Chief Executive Officer, senior management, and all supervisors and employees share the responsibility for carrying out HART’s commitment to its Title VI program.
HART’s Civil Rights Officer is responsible for the day-to-day operation of HART’s Title VI Program, and receives and investigates Title VI complaints that come through the complaint procedures process as described below. Contact information for HART’s Civil Rights Officer is:
Marco Sandusky, Manager of EEO and Compliance Programs Hillsborough Transit Authority (HART) 1201 E. 7th Avenue Tampa, FL 33605 (813) 384-6556
Information Requests. To request information about HART’s nondiscrimination obligations, send a written request to or phone HART’s Civil Rights Officer, at the address above.
Complaint Procedures
a. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint within 180 days from the date of the alleged discrimination. Complaints may either be filed with HART’s Civil Rights Officer or with the U.S. Department of Transportation.
(i) Filing a Complaint with HART.
• Title VI complaints may be filed with HART in writing to the Civil Rights Officer at the above address.
• Complaint forms, in both English and Spanish are available on-line at
http://www.gohart.orgH H or can be obtained by calling (813) 384-6419.
Title VI Program Update 2011 Hillsborough Transit Authority Page 23 of 85 • HART will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
(ii) Filing a Complaint Directly to the U.S. Department of Transportation.
• A Title VI complaint may be filed with the U.S. Department of Transportation by contacting the Department in writing at:
Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator East Building, 5th Floor - TCR 1200 New Jersey Ave., SE Washington, DC 20590
• For additional information concerning the U.S. Department of Transportation’s complaint
process, see http://www.fta.dot.gov/civilrigH hts/title6/civil_rights_5104.html
b. Once a complaint is received, it will be investigated by the Civil Rights Officer. Where additional information is needed, the Civil Rights Officer will contact the complainant in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.
c. Based upon receipt of all the information required, the Civil Rights Officer will investigate the complaint, make the final determination and approve the final response to the complainant, including notifying the complainant of his/her right to file a complaint externally with the U.S. Department of Transportation, within 90 days from the date of the alleged discrimination. HART will make its best efforts to respond to a Title VI complaint within 90 calendar days of the alleged discrimination, however, receipt of additional relevant information and/or simultaneous filing, may extend the timing of the complaint response.
Title VI Program Update 2011 Hillsborough Transit Authority Page 24 of 85 Printed Spanish Public Information Material
• Bus Farebox Decals
• In-Town Trolley Farebox Decals
• Route Schedule Book – Dedicated Spanish Section
• Individual Route Schedule – Dedicated Fare Spanish Section
• HARTFlex Brochures (Brandon, Northdale, South County, South Tampa, Town ‘N Country
• HART Fare Brochure
• HART Emergency Evacuation Bus Route Guide Brochure
• Trolley, Streetcar and Parking Map Brochure
• HARTPlus Brochure
• HARTPlus Paratransit Rider’s Guide
• Travel Training Brochure
• Stroller Information Bus Interior Cards
• Bikes on Buses Material – Rack Cards, Bus Decals, Bus Interior Cards, Transfer Center Kiosks
• Public Outreach Packets – Determined by location of Route
• Onboard Patron Brochure – Final Service/Fare Changes
• Onboard Patron Brochure – Public Hearing/Proposed Service/Fare Change
Title VI Program Update 2011 Hillsborough Transit Authority Page 25 of 85 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015
Committee Members Present (5) Staff Present Commissioner Kevin Beckner Sylvia Berrien Wallace Bowers Joan Brown Bryan Crino, Vice Chair Al Burns Karen Jaroch, Chair Dara Chenevert Councilmember Eddie Vance Katharine Eagan Laura Jean Flowers Committee Members Absent (2) Sandra Morrison Commissioner Sandra Murman Lena Petit Kathleen Shanahan Gisela Rivera-Rios Steve Rosenstock Marco Sandusky Jeanie Satchel Jeff Seward Doug Speta Michael Stephens
Others Present David Smith, GrayRobinson Linda Saul-Sena
Sign-in sheets are attached.
CALL TO ORDER
The meeting was called to order at 9:06 a.m. by FGA Committee Chair Karen Jaroch.
PLEDGE OF ALLEGIANCE
Pledge of Allegiance followed.
APPROVAL OF MINUTES
FGA Committee member Bowers moved and FGA Committee member Beckner seconded approval of the March 16, 2015, FGA Committee meeting minutes. All FGA Committee members present voted aye. The motion carried unanimously.
PUBLIC COMMENT ON AGENDA ITEMS (3 MINUTES PER SPEAKER)
No one signed up to speak on agenda items.
4-1 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015
PRESENTATION
Overview of the Proposed Budget
Mr. Jeffrey C. Seward, HART Chief Financial Officer, said development of the FY2016 budget has begun in earnest with preliminary forecasts on anticipated revenues completed and the process of developing a sound, fiscally responsible budget within those revenue thresholds underway. He presented a preliminary budget baseline, with assumptions on expenditures, budgetary philosophy and direction, and the focus of the budget on the CEO’s three strategic goals of HART being an “Agent of Change,” a “Transportation Agency of Choice,” and an “Employer of Choice.” A full copy of the presentation is available upon request from the Clerk of the Board at [email protected].
FGA Committee Vice Chair Crino arrived at 9:13 a.m.
FGA Committee member Bowers asked if the new service could be implemented without increase to capital budget.
Ms. Katharine Eagan, HART Chief Executive Officer, clarified that the service increase could be supported with the existing fleet.
FGA Committee Chair Jaroch inquired about the source of the taxi voucher grant.
Mr. Seward responded that it was a state grant.
FGA Committee member Vance inquired why fare revenues in 2014 dropped $400,000.
Mr. Seward stated that he will research the catalyst and respond back.
FGA Committee member Vance asked about the ad valorem balance change from $408,000 in FY2014 to zero in FY2015 and proposed FY2016.
Mr. Seward stated that was due to transfers to capital funds from operating based on capital investment need. He added that when the money is not expended, it is moved back over to the fund balance.
FGA Committee member Vance inquired about the difference in federal operating grants from $928,113 in FY2014 to $46,350 in FY2015 and the projected $47,741 in FY2016.
Mr. Seward responded that was the amount from the formula grant.
FGA Committee member Vance asked about the decrease in local operating grants.
Ms. Eagan explained that state DOT grants offer new routes funding assistance for the first three years. She stated that in many cases the grants for HARTFlex service, started in 2010, had dropped off. Ms. Eagan remarked that staff will provide to the Board members a list of programs that ended in FY2014 and were brought forward in FY2015.
4-2 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015
FGA Committee member Vance inquired about the decrease in advertising revenue from FY2014 to FY2015 and proposed increase for FY2016.
Mr. Seward stated that the FY2014 actual reflects any overage Direct Media brought in over contract, however, the budget only reflects the contract obligation, not possible overages. He added that the agency expects to see the number much higher at the end of the year.
Ms. Eagan informed that HART is seeing weird fluctuations in cash revenue. She explained that in the past, pass sales increased and cash flow has stayed flat, however, this year seems to present the opposite. Ms. Eagan stated that Finance staff has kicked off an initiative to evaluate why cash is becoming more prevalent.
FGA Committee Vice Chair Crino inquired if the rising cost of healthcare benefits is due to an increasing number of claims or increasing cost of services.
Ms. Dara Chenevert, HART Director of Human Resources and Organizational Development, stated that it is a combination of several factors. She explained that the Affordable Care Act requires employees to be enrolled more expeditiously requiring that HART onboard employees more frequently in higher numbers. She added that another factor is the age demographic of HART workforce. Ms. Chenevert commented that more employees are accessing health benefits which is good for the employee population, however, it affects the cost increase for HART as many disorders are discovered that involve care, treatment, and medication. Ms. Chenevert stated that staff is working with a broker to draw down significantly on the plan options by design to determine the areas with most cost and claims activities.
FGA Committee Vice Chair Crino stated that his understanding is that the Affordable Care Act will cause HART to have more patient days under the program and inquired how many more patient days has the Affordable Care Act driven. He added that theoretically, that should be a one-time jump and then the numbers should level out. FGA Committee Vice Chair Crino referenced the aging of the employment population and asked if higher costs are resulting from more frequent trips or higher expense trips.
Ms. Chenevert stated that it is a combination of situations when employees access services more routinely because they are managing biologic and metabolic conditions, as well as increase in physiological conditions of the workforce. She added that these conditions increase the medications profile, too. Ms. Chenevert stated that the Human Resources Department can provide data sorted by diagnosis. She added that drivers cannot drive without passing the DOT physical evaluation and therefore they are more aggressively managing their conditions.
FGA Committee Vice Chair Crino stated that he would like to see the magnitude of increasing trips and number of employees because a 20% increase is a lot and being self-insured, HART has a better opportunity to manage the program.
Ms. Chenevert stated that the employee population is managing their patient care days more effectively, becoming more informed, and using the system much more knowledgably. She said staff will provide the requested information. 4-3 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015
Ms. Eagan pointed out that there has been a significant increase in spousal claims while the number of claims from HART employees has remained relatively flat from last year. She remarked that spousal claims are usually more expensive than employee claims.
Ms. Chenevert clarified that about 30% of the claims are driven by spouses. She stated that staff is considering several options modelling the plan for FY2016 in order to assist with cost management.
FGA Committee Chair Jaroch inquired about the jump of almost 100% in marketing expenses since 2014.
Ms. Eagan said staff will provide the backup information for the Board’s review.
FGA Committee member Vance referenced a previous meeting when maintenance representatives expressed concerns about conditions of the maintenance facility and asked for an update.
Ms. Eagan stated that small improvements have been made by the new management team, including fumigation of the facility. She offered to arrange a tour of the Maintenance Facility for the Board members. Ms. Eagan explained that permanent improvements are still required, such as roof repair, improvement of air flow, and mitigation of asbestos.
FGA Committee Chair Jaroch asked how the decrease in fare revenues is related to the First Mile/Last Mile project.
Ms. Eagan stated that the Planning staff will provide explanation at a later date.
FGA Committee Vice Chair Crino requested to expand on the previous discussion about how to do a growth plan tied to the budget, a basic capital budget and an enhanced capital budget. He stated that if HART continues to budget in the status quo, growth opportunities might be missed. FGA Committee Vice Chair Crino suggested drafting a more aggressive budget to force HART and the public to look at the needs of moving the organization forward.
Ms. Eagan explained there are two different operating scenarios included in the TDP, one is the status quo which is presented today, and the other is a vision plan that has an enhanced capital budget and will be discussed in more detail at the June 1 regular Board meeting. She stated that a vision plan was created as a tool to show what transit would look like if resources doubled. Ms. Eagan noted that the GO Hillsborough meetings are providing a lot of feedback for the TDP update. She noted that at this point, the TDP is being scaled to the funding in the GO Hillsborough project; there is no HART-only plan.
FGA Committee Vice Chair Crino noted that there are certain initiatives that are important and needed to push this organization forward. He suggested placing unfunded projects in the budget to drive the organization forward to either achieve it or explain why it cannot be accomplished. FGA Committee Vice Chair Crino asked if the farebox project was in the FY2016 budget.
4-4 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015
Ms. Eagan responded that the project is budgeted over the course of several years. She commented that even if no state or federal assistance is received, the project will be completed, but at a much slower rate. Ms. Eagan indicated that HART “wish list” remains the same, the question is how quickly the resources can be maximized to achieve it.
FGA Committee Vice Chair Crino suggested that this conversation will reconvene at the full Board meeting and requested staff has well thought-out approaches available.
COMMITTEE ACTION ITEMS Authorize the Chief Executive Officer to Transmit the FY2016 Proposed Annual Operating and Capital Budget to the Three Member Jurisdictions Pursuant to the HART Charter
Mr. Smith suggested in section 2 adding “timely” before “to transmit” in the Resolution.
FGA Committee member Bowers made a motion to approve the action item 2a - Authorize the Chief Executive Officer to Transmit the FY2016 Proposed Annual Operating and Capital Budget to the Three Member Jurisdictions Pursuant to the HART Charter, with proposed addition. FGA Committee member Beckner seconded. All FGA Committee members voted aye. The motion carried unanimously.
Authorize the Chief Executive Officer to Award a Contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management Services in an Amount Not-to-Exceed $173,760 (Two Years from Award of Contract)
Mr. Seward explained that over the last five years, the Capital Planning Department staff level has been aggressively reduced. He said HART is looking for outside assistance with many engineering projects.
FGA Committee Chair Jaroch pointed out that only two firms bid on the project.
Mr. Al Burns, Director of Procurement and Contracts Administration, said it was not a professional services solicitation, and hence it was not sent out to architecture and engineering firms. He stated that to ensure a best fit, the solicitation went out to the construction community for a constructability review. Mr. Burns remarked that there was a significant competitive range between the two bidders and staff felt most comfortable with The Ash Group.
FGA Committee member Beckner made a motion to approve the action item 2 b: Authorize the Chief Executive Officer to Award a Contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management Services in an Amount Not-to-Exceed $173,760 (Two Years from Award of Contract). FGA Committee member Bowers seconded. All FGA Committee members voted aye. The motion carried unanimously.
4-5 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015
Authorize the Chief Executive Officer to Purchase up to 13 Forty-Foot Compressed Natural Gas (CNG) Powered Heavy-Duty Transit Buses from GILLIG LLC in an Amount Not-to-Exceed $6,422,000
Mr. Seward said that this bus purchase was not planned and staff has worked diligently to identify funding.
FGA Committee member Beckner made a motion to approve the action item2 b: Authorize the Chief Executive Officer to Award a Contract to The Ash Group, Inc. for Owner’s Representative/Construction Project Management Services in an Amount Not-to-Exceed $173,760 (Two Years from Award of Contract). FGA Committee member Bowers seconded. All FGA Committee members voted aye. The motion carried unanimously.
DISCUSSION ITEM
Trolley Service Upgrade
Ms. Eagan reported that in 2007, HART added to the fleet rubber-wheeled standard 30-foot buses that are configured to look like trolleys. She said that the original intent in 2007 was to link the trolley to the Streetcar, however, the Streetcar has been extended reducing the need of the trolley. Ms. Eagan stated that staff is working on rebranding these vehicles making them look more modern, dynamic, and branded as the rest of their HART transit family, but distinguished from the Streetcar. She remarked that the vehicle useful life will last till 2019.
FGA Committee Vice Chair Crino asked if the fares will be the same as bus.
Ms. Eagan confirmed the statement. She reported that there could be pilot opportunities working with the business community on cost management. She mentioned that HART has to consider Title VI requirements which makes it hard to run a bus in a targeted area which does not have a match elsewhere. Ms. Eagan noted that in many cities circulator services are subsidized by businesses, making them free or at a reduced fare for passengers.
FGA Committee Vice Chair Crino stated that a plan should be developed to do more with these vehicles. He commented that this short route circulator is a gateway to taking public transportation, people will get used to getting on HART vehicles. He said he would like to encourage staff to develop more unique ways to utilize these trolleys in shorter commute scenarios within urban centers.
Ms. Eagan explained that the goal is to offer people a park-once opportunity to circulate them in the district with service that is frequent, with easy to understand stops, not clogging traffic, and easy payment for convenience of boarding. She noted a strong interest from restaurateurs who looked at this as an option to help their staff with parking, freeing up space for customers. Ms. Eagan stated that HART is working on opportunities and a marketing plan for the In Towner service. She concluded that Seminole Heights indicated interest if there is a successful model elsewhere.
FGA Committee Vice Chair Crino noted that he likes the park-and-go idea. He said he would like to be able to serve those who live in the urban locations because they are the ones suffering the most from 4-6 Hillsborough Transit Authority Minutes Finance, Governance, and Administration Committee Meeting May 18, 2015 the traffic congestion and parking limitations. FGA Committee Vice Chair Crino suggested staff create a broader trolley operation plan, in conjunction with the rebranding, to serve urban shorter runs for residents and park-and-go people to get them more interested in using public transportation.
FGA Committee Chair Jaroch inquired if a downtown circulator was included in the current TDP.
Ms. Eagan responded that the vision plan includes many circulators in many neighborhoods. She added that on June 1, staff will present a more holistic vision of the comprehensive network.
FGA Committee Chair Jaroch asked if the In-Town Trolley Route 96 is included in the rebranding.
Ms. Eagan answered that all five of the trolleys will be rebranded.
ADJOURNMENT
The meeting adjourned at 10:24 a.m.
4-7 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
REPORTS FROM HART BOARD REPRESENTATIVES Metropolitan Planning Organization (MPO) ~ May 5, 2015
The attachment summarizes activities of the MPO during their May 2015 Board of Directors meetings.
Prepared by: Jeanie Satchel, Director of Capital Planning and Development Reviewed by: Jeffrey C. Seward, Chief Financial Officer
Attachment: Summary of May 5, 2015 MPO Meeting
5-1 ATTACHMENT HILLSBOROUGH COUNTY METROPOLITAN PLANNING ORGANIZATION MEETING OF MAY 5, 2015 MEETING SUMMARY
CALL TO ORDER
Chairman Les Miller called the meeting to order at 9:02 AM. At this time, the Pledge of Allegiance and Invocation were held.
Chairman Miller introduced and welcomed Councilman Guido Maniscalco as a new member of the MPO replacing Councilman Mike Suarez.
PUBLIC COMMENT
Mr. Vance Arnett of 1120 E. Kennedy Boulevard representing the Channel District Community Alliance Group stated that the group also has a subcommittee involved with safe and complete streets, walkability and bikeability issues. They would like to see improvements such as lead pedestrian intervals that would allow them to safely get to the crosswalk and be seen along Meridian. They would also like to have continuous sidewalks on both the north and south side of the roadway and also lowering the speed around the Channel district to 35 mph.
COMMITTEE REPORTS
Ms. Gena Torres read the various MPO Committee reports.
CONSENT AGENDA A. MPO Minutes (March 3, 2015 Regular Meeting) B. Committee Appointments
Commissioner Murman made a motion to approve the Consent Agenda Items. The motion was seconded by Councilwoman Montelione and carried.
GUEST SPEAKER: DISTRICT 1 SECRETARY BILL HATTAWAY, FDOT STATEWIDE WALK/BIKE SAFETY CAMPAIGN
Secretary Hattaway presented the statewide initiative to improve pedestrian and bicycle safety. Three years ago he returned to FDOT and was asked by Secretary Prasad to lead the initiative. To date, they have completely overhauled their bicycle and pedestrian program. Each FDOT District Office has a Bike/Pedestrian Coordinator who
5-2 deals with the planning and design issues and Safety Program Managers to deal with existing safety problems. Secretary Hattaway is also leading a Bike Ped Policy Team that will be updating both the planning and design guidance. Other agencies such as Florida Highway Patrol, health community, the Association of Sheriffs and Police Chiefs, Florida Department of Highway Safety and Motor Vehicles, Department of Economic Opportunity are part of a stakeholder group working on efforts to improve communication and education across the state.
ACTION ITEMS A. MPO Annual Certification
Ms. Gena Torres stated that the MPO is evaluated every four years by the Federal Highway Administration and Federal Transit Administration and in between those years, the MPO planning process is certified to be in compliance with federal and state rules by the FDOT District 7.
Recently, the MPO Board approved adding a member of the School District of Hillsborough County to the board. Currently, staff is updating Interlocal Coordinating Agreement (ICAR) with all the jurisdictions to include that seat.
Commissioner Beckner made a motion to authorize the MPO Chair to sign the Joint Certification Statement. The motion was seconded by Councilwoman Montelione and carried.
B. Unified Planning Work Program Amendment
Ms. Allison Yeh, MPO Staff said that the UPWP was a two year document and is effective from July 2014 to June 2016 with dedicated funding sources. This amendment is to adjust for funding moving forward from FY 2015 to FY 2016 and to account for funding allocations which were initially estimated for the second year.
Current estimate and allocations for FY 2016 include: • Commission for the Transportation Disadvantaged – current $46,000; FY 16 - $43,421 • Surface Transportation Program - current and FY 16 $600,000 • FHWA – current $1,057,544 and FY 16 $1,649,893 • FTA – current and FY 16 $574,000 pending FTA notification
Councilman Cohen made a motion to approve the amendment. Commissioner Murman seconded the motion, which carried.
5-3 C. TBARTA Master Plan/MPO CCC Regional Long Range Transportation Plan
Mr. Ray Chiaramonte, TBARTA’s Executive Director stated that the TBARTA Master Plan was originally adopted in 2009 and focused on transit and collaboration and engagement. In 2011 and 2013 the updates to the plan included freight and roadway networks and regional priorities.
The past three Master Plans have been organized by tech memos which provided detailed description updating methodology and needs by mode. The Vision described the vision and key components of the Master Plan by time period including Priorities updated annually; Mid-Term that looked at needs in the 20 year horizon; and Long- Term that looked at needs beyond the 20 year horizon.
The organization of the 2015 Master Plan incorporates the CCC Regional LRTP (RLRTP) and TBARTA’s vision into one regional plan. This will ensure consistency with MPO LRTPs, coordination with CCC, and collaboration with TMA. It also satisfies the requirements of the RLRTP. New to 2015 update are regional trails and transportation demand management and the inclusion of a short-term investment plan.
The MPO Committees have reviewed the plan and their actions were brought before the MPO board. The committees wanted the definition of “Premium Transit” added as well as the inclusion of regional Paratransit.
Councilwoman Montelione made a motion to approve the TBARTA Master Plan with the conditions that there is a separate definition for Fixed Guideway Transit and the inclusion of a Regional Para-transit Plan. The motion was seconded by Mr. Doughty and carried.
EXECUTIVE DIRECTOR’S REPORT
Ms. Alden provided a summary of her activities over the past month. She reminded the members of upcoming meetings to be held. She also informed the members that with the collaboration with the Planning Commission, the MPO’s Imagine 2040 Plan received the Tampa Bay Regional Planning Council’s Future of the Region Award.
Because the Policy Committee has had some problems obtaining a quorum, alternates members for the MPO Policy Committee were selected. Councilman Maniscalco and Mr. Waggoner will serve as alternates. Commissioner Murman asked staff to coordinate with HART and the Port to make sure the Policy Committee meetings do not conflict.
5-4 OLD AND NEW BUSINESS
A. HARTplus and Sunshine Line Coordination
Ms. Michele Ogilvie stated that the MPO staff has been working with HARTplus staff and the Sunshine Line to begin to build a closer relationship as directed by the MPO Board. HART will be announcing some upcoming training and there is talk about sharing rides and the call center.
Under New Business, Commissioner White made a motion to ask the MPO staff to study the feasibility of using the existing Bloomingdale Avenue bi-directional turn lane between Spring Veil Drive and US 301 as westbound only during the morning peak and eastbound only during the peak evening peak. The motion was seconded by Commissioner Murman and carried.
Commissioner White then made a motion to ask the MPO staff to study the feasibility of using Bloomingdale Avenue bi-directional turn lane as a BRT corridor. The motion was seconded by Councilwoman Montelione and carried.
ADJOURNMENT
The meeting adjourned at 10:36 am.
5-5 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
REPORT FROM HART BOARD REPRESENTATIVE – MICHAEL ENGLISH Tampa Historic Streetcar, Inc. ~ May 2015
The Tampa Historic Streetcar, Inc. (THS) Board of Directors held its regular meeting on May 20, 2015. The Board approved the minutes from the March 18, 2015 regular Board meeting.
The following is a recap of the key items that were discussed:
Continuation of Discussion on Dissolution of the THS Board Director McDonaugh reported that the City received $1 million grant from FDOT for a holistic study of all facets, obligations, and responsibilities associated with maintaining and operating the streetcar system. President English indicated that either THS or the City will have to renegotiate the Operator’s Agreement with HART, determine the operating budget, and approach CRAs and downtown organizations regarding their contributions to the system. Director McDonaugh will bring additional information next month.
2015 TECO Line Streetcar System Fest A Committee consisting of Directors Dohring, English, Hamilton, and Jacob was formed to discuss specifics of the TECO Line Streetcar Fest in the fall of 2015.
Revision to the 3-Day Unlimited Visitor Ride Pass at Half Fare for a Period of One Year Effective July 1, 2014 At the May 21, 2014, THS Regular Board meeting, Ms. Ruthie Reyes Burckard, then HART Interim Chief Operating Officer, discussed offering a 3-Day Unlimited Ride pass at half fare. Following the report from Ms. Reyes Burckard, the THS Board unanimously voted in support of the offer of a promotion of a 3-Day Unlimited Visitor Ride pass at half fare for a period of one year, starting July 1, 2014.
At the May 20, 2015, THS Regular Board meeting, the Board voted unanimously to extend the pilot program until September 30, 2015.
Compliance Reports The Board received and filed the monthly information reports as presented.
If you wish to view the Board packet for the THS Board of Directors Meetings in their entirety, please visit http://www.tecolinestreetcar.org/board/ths_board_packet.pdf
Prepared by: Gisela Rivera-Rios, Executive Administrative Assistant II Approved by: Michael English, THS Board President
5-6 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015 ______
STATUS REPORT ~ FINANCIAL HIGHLIGHTS Period Ending April 30, 2015 All Mode Major Revenues
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget
Annual YTD Budget to collected Annual YTD collected FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Revenues: Total Fare (Cash) Revenues $3,251,417 $2,713,188 ($538,229) 83% $2,937,482 $1,937,339 66% $775,849 40% Total Pass Revenues 13,350,345 7,296,434 (6,053,911) 55% 13,254,570 7,621,538 58% (325,104) -4% Advertising Income 774,942 340,401 (434,541) 44% 519,333 321,845 62% 18,556 6% Interest Income 105,676 25,267 (80,409) 24% 69,591 30,779 44% (5,512) -18% Other Income 639,828 349,332 (290,496) 55% 459,692 326,460 71% 22,872 7% Ad Valorem 31,843,863 30,246,882 (1,596,981) 95% 29,728,409 28,047,427 94% 2,199,455 8% Federal Operating Grants 10,705,988 370,215 (10,335,773) 3% 11,513,913 1,051,579 9% (681,364) -65% State Operating Grants 5,239,851 3,305,659 (1,934,192) 63% 5,074,324 5,001,686 99% (1,696,027) -34% Local Operating Grants 650,000 406,007 (243,993) 62% 687,214 807,572 118% (401,565) -50% Tampa Historic Streetcar, Inc. 265,206 39,242 (225,964) 15% 260,857 91,486 35% (52,244) -57% Fund Balance - Operating (860,539) 0 860,539 0% (836,997) 0 0% 0 0% Total Operating Revenues $65,966,577 $45,092,627 ($20,873,950) 68% $63,668,388 $45,237,711 71% ($145,084) 0%
All Mode Major Expenses
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to expended Annual YTD expended FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Expenses: Salaries and Wages $35,227,971 $20,723,105 ($14,504,866) 59% $34,144,103 $19,655,980 58% $1,067,125 5% Fringe Benefits 10,661,657 7,961,552 (2,700,105) 75% 10,610,234 5,590,877 53% 2,370,675 42% Fuel and Oil 7,966,537 4,321,321 (3,645,216) 54% 7,826,131 4,545,358 58% (224,037) -5% Parts and Supplies 3,123,876 2,167,777 (956,099) 69% 3,146,944 1,890,495 60% 277,282 15% Operational Contract Services 2,260,284 1,166,900 (1,093,384) 52% 2,050,546 979,258 48% 187,642 19% Administrative Contract Services 707,680 478,183 (229,497) 68% 915,152 457,213 50% 20,970 5% Legal Services 431,095 165,953 (265,142) 38% 461,400 153,934 33% 12,019 8% Marketing and Printing 535,684 199,739 (335,945) 37% 534,596 215,119 40% (15,380) -7% Insurance Costs 2,671,418 1,808,002 (863,416) 68% 1,993,000 2,101,600 105% (293,598) -14% Utilities 799,205 394,546 (404,659) 49% 804,269 380,069 47% 14,477 4% Taxes and Fees 657,821 392,280 (265,541) 60% 609,616 365,150 60% 27,130 7% Other Expenses 923,349 642,819 (280,530) 70% 572,397 300,601 53% 342,218 114% Total Operating Expenses $65,966,577 $40,422,177 ($25,544,400) 61% $63,668,388 $36,635,654 58% $3,786,523 10%
6-1 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015 ______Mode Snapshots
Bus - Revenues
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to collected Annual YTD collected FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Revenues: Total Fare(Cash) Revenues $3,023,245 $2,541,626 ($481,619) 84% $2,710,109 $1,799,292 66% $742,334 41% Total Pass Revenues 12,516,866 6,772,366 (5,744,500) 54% 12,377,280 7,153,770 58% (381,404) -5% Total Other Revenues 43,729,261 32,253,103 (11,476,158) 74% 41,701,550 32,460,392 78% (207,289) -1%
Total Operating Revenues $59,269,372 $41,567,095 ($17,702,277) 70% $56,788,939 $41,413,454 73% $153,641 0%
Bus - Expenses
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to expended Annual YTD expended FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Expenses: Salaries $30,975,495 $18,182,998 ($12,792,497) 59% $29,839,074 $17,170,302 58% $1,012,696 6% Fringe Benefits 9,388,668 7,542,616 (1,846,052) 80% 9,244,176 4,906,100 53% 2,636,516 54% Fuel and Oil 7,450,502 4,111,712 (3,338,790) 55% 7,288,218 4,240,773 58% (129,061) -3% Parts and Supplies 2,913,448 2,056,007 (857,441) 71% 2,924,860 1,716,156 59% 339,851 20% Total Other Expenses 8,541,259 5,069,082 (3,472,177) 59% 7,492,611 4,772,705 64% 296,377 6%
Total Operating Expenses $59,269,372 $36,962,415 ($22,306,957) 62% $56,788,939 $32,806,036 58% $4,156,379 13%
Paratransit - Revenues
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to collected Annual YTD collected FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Revenues: Total Fare(Cash) Revenues $143,979 $85,208 ($58,771) 59% $128,359 $78,793 61% $6,415 8% Total Pass Revenues 458,166 239,800 (218,366) 52% 429,641 237,160 55% 2,640 1% Total Other Revenues 4,617,211 2,338,997 (2,278,214) 51% 4,762,805 2,646,434 56% (307,437) -12%
Total Operating Revenues $5,219,356 $2,664,005 ($2,555,351) 51% $5,320,805 $2,962,387 56% ($298,382) -10%
Paratransit - Expenses
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to expended Annual YTD expended FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Expenses: Salaries $3,477,072 $2,013,037 (1,464,035) 58% $3,475,768 $1,928,303 55% $84,734 4% Fringe Benefits 1,051,082 332,468 (718,614) 32% 1,113,618 542,156 49% (209,688) -39% Fuel and Oil 515,135 209,519 (305,616) 41% 537,013 304,528 57% (95,009) -31% Parts and Supplies 92,699 64,240 (28,459) 69% 104,355 125,639 120% (61,399) -49% Total Other Expenses 83,368 44,741 (38,627) 54% 90,051 61,761 69% (17,020) -28%
Total Operating Expenses $5,219,356 $2,664,005 (2,555,351) 51% $5,320,805 $2,962,387 56% ($298,382) -10%
6-2 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015 ______Streetcar - Revenues
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to collected Annual YTD collected FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Revenues: Total Fare(Cash) Revenues $84,193 $86,354 $2,161 103% $99,014 $59,253 60% $27,101 46% Total Pass Revenues 375,313 284,268 (91,045) 76% 447,649 230,608 52% 53,660 23% Total Other Revenues 1,018,343 490,905 (527,438) 48% 1,011,981 572,009 57% (81,104) -14%
Total Operating Revenues $1,477,849 $861,527 ($616,322) 58% $1,558,644 $861,870 55% ($343) 0%
Streetcar - Expenses
Fiscal Year 2015 Fiscal Year 2014 Variance % of Budget % of Budget Annual YTD Budget to expended Annual YTD expended FY14 % of Budget Actual Actual to date Budget Actual to date to FY15 Change Operating Expenses: Salaries $775,404 $527,070 ($248,334) 68% $829,261 $557,375 67% ($30,305) -5% Fringe Benefits 221,907 86,469 (135,438) 39% 252,440 142,620 56% (56,151) -39% Fuel and Oil 900 90 (810) 10% 900 57 6% 33 58% Parts and Supplies 117,729 47,530 (70,199) 40% 117,729 48,700 41% (1,170) -2% Total Other Expenses 361,909 134,598 (227,311) 37% 358,314 118,479 33% 16,119 14%
Total Operating Expenses $1,477,849 $795,757 ($682,092) 54% $1,558,644 $867,231 56% ($71,474) -8%
6-3 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015 ______Investment Portfolio Overview HART utilizes the State of Florida’s local government investment pool, Florida PRIME, as its primary source of cash holdings. Considered low-risk and conservative in its investment strategy, Florida PRIME allows HART to attain a higher yield compared to that of a typical bank cash-flow concentration account.
HART Florida PRIME Performance - FY2015 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 Interest Bearing Balance $12,705,980 $9,607,408 $29,610,783 $28,114,993 $24,518,749 $19,522,075 $17,925,011 Interest Earned (included above) 2,150 1,428 3,375 4,209 3,756 3,326 $2,936
Total SBOA (Florida PRIME) Investments $12,705,980 $9,607,408 $29,610,783 $28,114,993 $24,518,749 $19,522,075 $17,925,011
Yield Rates 0.16% 0.16% 0.17% 0.17% 0.19% 0.18% 0.19%
The following charts represent Florida PRIME participation and portfolio composition for April 2015.
Prepared by: Joan Brown, Director of Financial Operations Reviewed by: Jeffrey C. Seward, Chief Financial Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
6-4 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
STATUS REPORT Ridership and Productivity ~ April 2015
April 2015 Ridership April 2015 all-mode ridership increased 4.6 %. Year to date all-mode ridership is up 3.3% Total Total April April Percentage Year Year Percentage Mode 2014 2015 Change FY 20141 FY 2015 Change Local, MetroRapid, & Express Bus2 1,269,609 1,255,932 -1.1% 8,725,229 8,955,910 2.6%
Weekday 1,021,190 1,012,490 6,784,710 6,966,101
MetroRapid 53,573 49,551 349,454 343,119 Total Weekday Local 1,074,763 1,062,041 -1.2% 7,134,164 7,309,220 2.5%
Express 26,677 23,830 -10.7% 170,244 157,683 -7.4%
Saturday 102,271 99,496 -2.7% 879,565 892,772 1.5%
Sunday 65,898 70,565 7.1% 541,256 596,235 10.2% Streetcar 26,809 27,348 2.0% 182,815 190,161 4.0% Paratransit3 13,450 14,455 7.5% 86,979 92,350 6.2% Flex4 8,246 8,502 3.1% 53,420 56,774 6.3% Total All Modes 1,318,114 1,306,237 -0.9% 9,048,443 9,295,195 2.7%
Highlights • April 2015 fixed route ridership (local plus express) was down 1.1% compared to April 2014. Year-to-date ridership is up 2.6% • April 2015 streetcar ridership was up 2.0% compared to April 2014. Year-to-date streetcar ridership is up 4.0%. • April 2015 paratransit ridership was up 7.5% compared to April 2014. Year-to-date paratransit ridership is up 6.2%. • April 2015 flex ridership was up 3.1% compared to April 2014. Year-to-date flex ridership is up 6.3%. • MetroRapid was down 7.5% April 2015 compared to April 2014. Year-to-date MetroRapid ridership is down 1.8%.
1 Fiscal Year runs October 1 through September 30. 2 Local and connector, express, and streetcar ridership are taken from HART Finance Department GFI reports. 3 HART Operations Department Trapeze reports. 4 HART Operations Department Trapeze reports. Services started April 12, 2010 and July 10, 2011. 6-5 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
U-Pass Ridership U-Pass ridership has been on a steady growth pattern since FY2008 with the most significant growth occurring between FY2013 and FY2014.
U-Pass Ridership FY 2008 - FY 2015 (Proj.) 600,000 545,664 550,000 500,000 550,700 450,000 458,591 400,000 421,671
Pass Ridership 428,093 - 407,399 350,000 300,000 334,091
Annual U Annual 310,484 250,000 200,000 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 Proj.
Cost per Passenger Cost per passenger is presented as non-audited numbers and subject to restatement. Cost per passenger can vary when presented as a single month because expenses encumbered will vary depending on items acquired and billing cycles. Year-to-date is more pertinent and will ‘smooth out’ as the year progresses. Bus + Flex Bus + Flex Paratransit Paratransit Month* Year-to-Date* Month* Year-to-Date* FY 2014 – Oct. – $3.63 $3.74 $35.90 $34.06 Apr. FY 2015 – Oct. – $4.40 $4.10 $25.80 $28.85 Apr. % Change 21.2% 8.0% -28.1% -15.3% *Not adjusted to revenue
Ridership and Productivity Reports On the following ridership and productivity report (Attachment), service is broken into three groups: local routes, express routes, and flex routes. Each group is ranked ‘first to worst’ for the current fiscal year in passengers per revenue hour. Routes in red are routes that fall 60% or below the average for their group. Routes in blue are routes that are 75% or above the average for the group.
6-6 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
Paratransit Reports
Paratransit Riders – April
April Personal Disabled Total Subscriptions Wheelchair Care Companions Children Patrons Passengers Trips Attendants
2014 11,940 1,309 125 76 13,450 2,193 2,732 2015 12,156 2,080 181 38 14,455 4,379 3,585
% 1.8% 58.9% 44.8% -50.0% 7.5% 99.7% 31.2% Change
Trip Cancellations – April
April April Type of Cancellation 2014 2015 % Change Advanced Cancellations 868 960 10.6% Same Day Cancellations 761 871 14.4% No Shows 346 339 -2.0% Patron/Dispatch Error Cancellations 64 169 264.1% Other Cancellations 152 52 -65.8% Total Trip Cancellations/No Shows 2,191 2,391 9.1% Total Suspensions Per No-Show Policy 7 7 0.0%
Trip Purpose - April
April Medical/ Employment Education Hospital/Adult Recreation Shopping Church Other Day Care 2014 1,805 2,512 5,411 1,129 544 297 2,296 2015 1,964 2,523 5,780 1,264 619 294 2,011 % 8.8% 0.4% 6.8% 12.0% 13.8% -1.0% -12.4% Change
Paratransit Certifications – April
April April Total Certified Certifications 2014 81 2,603 2015 88 3,011 ± Change 8.6% 15.7%
6-7 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
On-Time Performance – April
April Month Year-to-Date
2014 92.8% 93.1% 2015 90.3% 88.7% ± Change -2.7% -4.7%
Prepared by: Steve Feigenbaum, Director of Service Development Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
Attachment: Ridership and Productivity Report
6-8 HART Services Ridership Summary April 2015 Attachment I Ridership, FY 2014 vs FY 2015 Monthly Ridership Comparison Year-to-Date April April April FY 2014 FY 2015 HART Service FY 2014 FY 2015 % Change Ridership Ridership % Change Fixed Route Bus 8,725,229 8,955,910 2.6% 1,269,609 1,255,932 -1.1% TECO Streetcar 182,815 190,161 4.0% 26,809 27,348 2.0% ADA Paratransit 86,979 92,350 6.2% 13,450 14,455 7.5% HART Flex 53,420 56,774 6.3% 8,246 8,502 3.1% All Mode Total 9,048,443 9,295,195 2.7% 1,318,114 1,306,237 -0.9% Wheelchairs on Fixed Route 34,728 32,221 -7.2% 4,874 4,934 1.2% Bikes on Buses 134,140 141,533 5.5% 20,221 20,752 2.6% U-Pass Program 324,752 321,188 -1.1% 48,640 45,158 -7.2%
FY 2014 vs. FY 2015 Monthly Ridership Comparison Complete Fiscal Year April April Fixed Route Detail FY 2014 FY 2015 FY 2014 FY 2015 Number of Weekdays 145 145 22 22 Number of Saturdays 34 34 4 4 Number of Sundays 33 33 4 4 No Service or Emergency Closure Days 0 0 0 0 Total Service Days 212 212 30 30 % Change % Change Weekday Ridership 6,784,710 6,966,101 1,021,190 1,012,490 Weekday MetroRapid Ridership 349,454 343,119 53,573 49,551 Total Weekday Local Ridership 7,134,164 7,309,220 2.5% 1,074,763 1,062,041 -1.2% Weekday Express Ridership 170,244 157,683 -7.4% 26,677 23,830 -10.7% Saturday Ridership 879,565 892,772 1.5% 102,271 99,496 -2.7% Sunday Ridership 541,256 596,235 10.2% 65,898 70,565 7.1% % Change % Change Weekday Average Ridership 46,791 48,042 2.7% 46,418 46,022 -0.9% Weekday MetroRapid Ridership 10,278 2,366 -77.0% 2,435 2,252 -7.5% Weekday Average Express Ridership 1,174 1,087 -7.4% 1,213 1,083 -10.7%
Combined Weekday Average Ridership 58,243 51,496 -11.6% 50,065 49,358 -1.4% Saturday Average Ridership 25,870 26,258 1.5% 25,568 24,874 -2.7% Sunday Average Ridership 16,402 18,068 10.2% 16,475 17,641 7.1%
Calculations are subject to monthly adjustment/restatement
Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report HART Services Ridership Summary April 2015 Attachment I
FY 14 April FY 15 April FY 15 April FY 15 April Y-T-D Bus Y-T-D Weekday Weekday Saturday Sunday Y-T-D Vehicle Riders per Average Average % Change Average* Average* Ridership Trips Bus Trip Local Routes* 1 Florida Avenue 4,108 3,924 -4.5% 2,060 1,904 722,168 18,542 38.9 2 Nebraska Avenue 2,481 2,283 -8.0% 2,660 1,942 509,134 15,438 33.0 4 Palma Ceia/MacDIll AFB 429 450 4.7% 71,015 4,204 16.9 5 40th Street 1,796 1,799 0.2% 784 674 330,499 12,278 26.9 6 56th Street 4,442 4,296 -3.3% 2,579 2,061 813,885 19,149 42.5 7 West Tampa/Citrus Park 1,896 1,879 -0.9% 868 577 336,800 11,275 29.9 8 Progress Village/Brandon 1,728 1,706 -1.3% 1,019 676 308,762 11,684 26.4 9 15th Street 2,688 2,574 -4.2% 854 591 454,758 11,373 40.0 10 Cypress Street 323 274 -15.3% 47,532 4,059 11.7 12 22nd Street 2,725 2,699 -1.0% 2,003 1,428 554,434 16,742 33.1 14 Armenia Avenue 625 584 -6.5% 314 99,123 5,659 17.5 15 Columbus Drive 1,259 1,281 1.8% 807 638 246,463 8,551 28.8 16 Waters Avenue 921 949 3.1% 422 160,353 6,853 23.4 18 30th Street 1,648 1,648 0.0% 689 560 285,101 10,777 26.5 19 Port Tampa 1,452 1,592 9.6% 533 526 260,227 12,443 20.9 30 Town 'N Country/Airport 2,258 2,219 -1.7% 1,786 1,465 433,475 16,344 26.5 31 South Hillsborough County 224 254 13.2% 35,869 3,383 10.6 32 Dr. Martin Luther King Jr. Boulevard 1,987 1,780 -10.4% 849 656 330,365 12,546 26.3 33 Fletcher Avenue 897 963 7.3% 422 378 168,953 13,104 12.9 34 Hillsborough Avenue 2,880 2,898 0.6% 1,533 894 523,988 13,743 38.1 36 Dale Mabry/Himes 2,080 2,013 -3.2% 974 785 365,418 11,417 32.0 37 Brandon/Netpark 1,108 1,329 19.9% 572 382 231,073 10,269 22.5 39 Busch Boulevard 2,882 2,916 1.2% 1,682 919 536,895 13,082 41.0 41 Sligh Avenue 424 534 26.0% 74,366 4,350 17.1 45 UATC/Rome Avenue/Westshore Plaza 1,917 1,757 -8.3% 954 589 318,950 11,657 27.4 46 Davis Islands/West Brandon 384 568 48.0% 81,910 4,201 19.5 57 UATC/Temple Terrace/Netp@rk 748 746 -0.2% 513 134,991 6,045 22.3 96 In-Town Trolley - Purple Line 108 108 0.2% 14,827 3,160 4.7 400 Nebraska-Fletcher MetroRapid 2,435 2,252 NA 343,119 16,367 21.0 Group Total 48,853 48,275 -1.2% 24,874 17,641 8,794,453 308,695 28.5
FLEX Routes 570 Brandon Flex 55 69 27.2% 9,640 2,030 4.7 571 South County Flex 28 30 7.9% 4,074 4,060 1.0 572 Northdale Flex 153 175 14.0% 96 27,108 5,456 5.0 573 Town 'N Country Flex 50 38 -23.5% 5,582 2,030 2.7 574 South Tampa Flex 72 74 1.6% 10,370 3,335 3.1 Group Total 358 386 7.9% 96 56,774 16,911 3.4
Express and Limited Express Routes* 20X Lutz Express 72 75 4.2% 10,502 579 18.1 21LX UATC/Downtown via 56th St. NA 44 NA 4,203 400 10.5 22X Dover/Brandon Express 63 56 -11.1% 8,319 580 14.3 24X Fishhawk/Riverview/MacDill AFB Express 317 256 -19.2% 37,489 1,733 21.6 25LX South Brandon/Mac Dill AFB Express 252 194 -23.0% 28,968 1,593 18.2 27LX South Brandon Express 107 81 -24.3% 12,021 725 16.6 28X East County Express 43 41 -4.7% 6,445 290 22.2 47LX Southshore Limited Express 70 89 27.1% 12,104 580 20.9 51X New Tampa Express 60 53 -11.7% 7,866 580 13.6 53LX South County/Brandon via 301 Limited Express 95 81 -14.7% 12,201 1,738 7.0 61LX NW County Limited Express** 53 44 -17.0% 6,807 580 11.7 200X Clearwater Express - R 82 68 -17.1% 10,758 1,449 7.4 Group Total 1,214 1,082 -10.9% 157,683 10,827 14.6 R = Reverse Commute *Current routes only
Streetcar 800 TECO Streetcar 749 758 1.2% 1,934 734 190,161 15,435 12.3
Calculations are subject to monthly adjustment/restatement
Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report HART Services Ridership Summary April 2015 Attachment I
Hours and Miles by Mode
FY 2014 FY 2015 % Change Apr. FY 14 Apr. FY 15 % Change Bus Vehicle Hours 379,349 384,934 1.47% 56,122 56,387 0.47% Bus Revenue Hours 355,980 333,626 -6.28% 52,837 23,273 -55.95% Bus Vehicle Miles 4,973,940 5,043,331 1.40% 735,388 740,221 0.66% Bus Revenue Miles 4,466,435 4,524,097 1.29% 657,727 663,005 0.80%
Flex Vehicle Hours 11,776 12,081 2.59% 1,812 1,812 0.00% Flex Revenue Hours 9,857 10,485 6.37% 1,579 1,581 0.13% Flex Vehicle Miles 162,596 173,121 6.47% 24,562 26,269 6.95% Flex Revenue Miles 129,386 137,020 5.90% 20,815 20,929 0.55%
Paratransit Vehicle Hours* 63,654 63,299 -0.56% 9,336 9,444 1.16% Paratransit Revenue Hours* 52,844 54,392 2.93% 7,997 8,322 4.06% Paratransit Vehicle Miles* 984,814 929,411 -5.63% 155,352 140,399 -9.63% Paratransit Revenue Miles* 850,285 808,951 -4.86% 134,629 123,460 -8.30%
Streetcar Vehicle Hours 7,216 7,294 1.07% 1,019 1,071 5.10% Streetcar Revenue Hours 7,174 7,262 1.23% 1,013 1,068 5.43% Streetcar Vehicle Miles 38,620 39,042 1.09% 5,453 5,733 5.13% Streetcar Revenue Miles 38,606 39,029 1.10% 5,451 5,731 5.14%
HART System Vehicle Hours 461,995 467,607 1.21% 68,289 68,714 0.62% HART System Revenue Hours 425,855 405,765 -4.72% 63,426 34,244 -46.01% HART System Vehicle Miles 6,159,970 6,184,905 0.40% 920,755 912,622 -0.88% HART System Revenue Miles 5,484,712 5,509,097 0.44% 818,622 813,125 -0.67%
Calculations are subject to monthly adjustment/restatement
*FY 2014 totals restated HART Services Ridership Summary April 2015 Attachment I Ridership, FY 2014 vs. FY 2015 Ridership, FY 2014 vs. FY 2015 Route productivity, Passengers per Revenue Hour & Mile (YTD) Monthly Year-to-Date FY 2014 FY 2015 FY 2014 FY 2015 April Passengers per Passengers per Passengers per Passengers per Local Routes* FY 2014 FY 2015 % Change FY 2014 FY 2015 % Change Revenue Hour Revenue Hour Revenue Mile Revenue Mile 2 - Nebraska Avenue 73,994 68,631 -7.2% 525,515 509,134 -3.1% 35.18 33.60 3.417 3.301 12 - 22nd Street 71,942 73,104 1.6% 525,469 554,434 5.5% 31.47 33.29 2.901 3.108 1 - Florida Avenue 104,800 102,180 -2.5% 701,469 722,168 3.0% 32.26 33.14 3.059 3.210 9 - 15th Street 65,928 62,405 -5.3% 460,888 454,758 -1.3% 33.16 32.74 3.044 2.999 6 -56th Street 115,064 113,068 -1.7% 751,825 813,885 8.3% 29.98 32.46 2.436 2.685 34 - Hillsborough Avenue 73,483 73,455 0.0% 510,067 523,988 2.7% 31.30 32.13 2.541 2.635 16 - Waters Avenue 22,230 22,574 1.5% 148,990 160,353 7.6% 29.20 31.53 2.524 2.835 7 - West Tampa/Citrus Park 46,925 47,111 0.4% 329,579 336,800 2.2% 29.13 29.28 2.544 2.591 39 - Busch Boulevard 74,362 74,559 0.3% 522,183 536,895 2.8% 27.28 28.08 2.104 2.181 32 - Dr. Martin Luther King Jr. Boulevard 49,947 45,174 -9.6% 354,771 330,365 -6.9% 29.46 27.44 2.228 2.095 15 - Columbus Drive 33,225 33,964 2.2% 242,633 246,463 1.6% 24.83 25.21 1.792 1.781 5 - 40th Street 45,927 45,416 -1.1% 320,771 330,499 3.0% 24.91 25.08 2.238 2.278 57 - UATC/Temple Terrace/Netp@rk 18,091 18,467 2.1% 115,383 134,991 17.0% 22.42 24.84 1.226 1.351 37 - West Brandon/Netp@rk 27,656 33,044 19.5% 192,858 231,073 19.8% 23.02 22.82 1.589 1.604 36 - Dale Mabry Hwy./Himes Avenue 53,016 51,318 -3.2% 374,686 365,418 -2.5% 22.65 22.13 1.988 1.986 10 - Cypress Street 7,113 6,026 -15.3% 54,894 47,532 -13.4% 25.03 21.62 2.195 1.924 18 - 30th Street 41,568 41,262 -0.7% 286,923 285,101 -0.6% 21.77 21.50 1.872 1.881 45 - UATC/Rome Avenue/Westshore Plaza 48,450 44,825 -7.5% 315,026 318,950 1.2% 20.17 20.40 1.839 1.888 400 - Nebraska-Fletcher MetroRapid 53,573 49,551 NA 349,454 343,119 NA 19.31 18.97 1.571 1.557 8 -Progress Vilage/Brandon 45,079 44,305 -1.7% 324,984 308,762 -5.0% 19.74 18.48 1.440 1.362 30 - Town 'N Country/Airport 60,748 61,817 1.8% 415,091 433,475 4.4% 18.21 18.25 1.315 1.375 14 - Armenia Avenue 15,091 14,102 -6.6% 96,229 99,123 3.0% 17.95 17.81 1.674 1.673 19 - Port Tampa 37,104 39,249 5.8% 252,190 260,227 3.2% 16.91 17.42 1.494 1.540 33 - Fletcher Avenue 23,080 24,376 5.6% 152,164 168,953 11.0% 15.67 17.41 1.401 1.575 41 - Sligh Avenue 9,326 11,750 26.0% 73,460 74,366 1.2% 17.16 17.37 1.297 1.324 4 - Palma Ceia/MacDill AFB 9,446 9,892 4.7% 60,855 71,015 16.7% 13.98 16.32 1.206 1.330 46 - Davis Islands/West Brandon 8,451 12,505 48.0% 37,540 81,910 118.2% 12.10 13.46 0.842 1.015 96 - Downtown Trolley - Purple Line 2,375 2,380 0.2% 16,109 14,827 -8.0% 10.48 9.66 1.408 1.339 31 - South Hillsborough County 4,938 5,592 13.2% 35,793 35,869 0.2% 9.12 8.64 0.452 0.409 999 - Public Service - Special Event NA NA 7,186 -100.0% NA NA NA NA
System Total 1,242,932 1,232,102 -0.9% 8,554,985 8,794,453 2.8% 24.83 25 2.04 2.07
75% of Local System Blue = Routes performing 75% or higher above the local system average Average 18.75
60% of Local System Red = Routes performing 60% or lower than the local system average Average 15.00 *Current Routes Only April Year to Date FY 2014 FY 2015 FY 2014 FY 2015 FY 2014 FY 2015 % Change FY 2014 FY 2015 % Change Pass./Rev Hr. Pass/Rev Hr. Pass./Rev Mi. Pass/Rev Mi. TECO Streetcar 26,809 27,348 2.0% 182,815 190,161 4.0% 25.5 26.18 4.74 4.87 Calculations are subject to monthly adjustment/restatement
Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report HART Services Ridership Summary April 2015 Attachment I Ridership, FY 2014 vs. FY 2015 Ridership, FY 2014 vs. FY 2015 Route productivity, Passengers per Revenue Hour & Mile (YTD) Monthly Year-to-Date FY 2014 FY 2015 FY 2014 FY 2015 April Passengers per Passengers per Passengers per Passengers per Flex Routes* FY 2014 FY 2015 % Change FY 2014 FY 2015 % Change Revenue Hour Revenue Hour Revenue Mile Revenue Mile Northdale FLEX 3,744 3,854 2.9% 23,937 27,108 13.2% 9.64 10.21 0.829 0.883 South Tampa FLEX 1,593 1,619 1.6% 10,691 10,370 -3.0% 5.91 5.40 0.478 0.480 Brandon FLEX 1,201 1,528 27.2% 8,340 9,640 15.6% 4.49 4.92 0.317 0.395 Town N' Country FLEX 1,091 835 -23.5% 6,302 5,582 -11.4% 3.32 2.85 0.260 0.206 South County FLEX 617 666 7.9% 4,150 4,074 -1.8% 2.31 2.05 0.124 0.123
System Total 8,246 8,502 3.1% 53,420 56,774 6.3% 5.43 5.41 0.396 0.414
75% of Local System Blue = Routes performing 75% or higher above the FLEX system average Average 4.06
60% of Local System Red = Routes performing 60% or lower than the FLEX system average Average 3.25 *Current Routes Only
Calculations are subject to monthly adjustment/restatement
Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report HART Services Ridership Summary April 2015 Attachment I Ridership, FY 2014 vs. FY 2015 Ridership, FY 2014 vs. FY 2015 Route productivity, Passengers per Revenue Hour & Mile (YTD) Monthly Year-to-Date FY 2014 FY 2015 FY 2014 FY 2015 March Passengers per Passengers per Passengers per Passengers per Express Routes** FY 2014 FY 2015 % Change FY 2014 FY 2015 % Change Revenue Hour Revenue Hour Revenue Mile Revenue Mile 28X - East County Express 935 903 -3.4% 5,359 6,445 20.3% 21.32 26.46 0.696 0.839 20X - Lutz Express 1,585 1,660 4.7% 10,033 10,502 4.7% 19.20 21.53 0.989 1.040 24X - FishHawk/Riverview/MacDill AFB Express 6,975 5,629 -19.3% 43,690 37,489 -14.2% 20.62 16.64 0.725 0.623 47LX - Southshore Limited Express 1,534 1,966 28.2% 11,438 12,104 5.8% 15.18 16.28 0.559 0.575 22X - Dover/Brandon Express 1,377 1,237 -10.2% 7,903 8,319 5.3% 14.50 15.63 0.749 0.784 25LX - South Brandon/MacDill AFB Limited Express 5,539 4,268 -22.9% 32,950 28,968 -12.1% 15.89 13.88 0.674 0.590 27X - Fishhawk/South Brandon Express 2,346 1,773 -24.4% 15,533 12,021 -22.6% 16.79 13.12 0.703 0.542 51X - New Tampa Express 1,312 1,174 -10.5% 9,973 7,866 -21.1% 13.01 11.36 0.533 0.422 61LX - NW Hillsborough Limited Express* 1,162 961 -17.3% 7,347 6,807 -7.3% 11.96 11.34 0.556 0.516 21LX - UATC to Downtown via 56th NA 978 NA NA 4,203 NA NA 10.98 NA 0.695 200X - Clearwater Express - R 1,814 1,492 -17.8% 13,096 10,758 -17.9% 12.13 9.97 0.466 0.384 53LX - South County/Brandon via 301 Limited Express - R* 2,098 1,789 -14.7% 12,922 12,201 -5.6% 7.56 7.12 0.401 0.379
System Total 26,677 23,830 -10.7% 170,244 157,683 -7.4% 14.99 13.44 0.650 0.625
75% of Local System Blue = Routes performing 75% or higher above the express system average Average 10.08
60% of Local System Red = Routes performing 60% or lower than the express system average Average 8.06 *R = Reverse Commute Route **Current Routes Only Calculations are subject to monthly adjustment/restatement
Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report Passengers per Revenue Hour per Route FY 2014 (10/1/2014 - 4/30/2015)
40.00
35.00 Local Flex Express 30.00
25.00
20.00
15.00
Passengers Passengers Hour Revenueper 10.00
5.00
0.00 MetroRapid 6 -56th Street Brandon FLEX 9 - 15th9 -Street 5 - 40th5 - Street Northdale FLEX 18- 30th Street 19- Port Tampa 12- 22ndStreet 41- Sligh Avenue 20X -Express Lutz 1 - Florida1 - Avenue South Tampa FLEX 10- Cypress Street South County FLEX 16- Waters Avenue 15- Columbus Drive 33- Fletcher Avenue 2 - Nebraska2 - Avenue 39- Busch Boulevard 14- Armenia Avenue Town N' Country FLEX 96- Downtown Trolley 34- Hillsborough Avenue 28X - EastCounty Express 51X - NewTampa Express 200X Clearwater - Express 4 - Palma4 - Ceia/MacDill AFB 8 -Progress Vilage/Brandon 7 - West7 - Tampa/Citrus Park 37- West Brandon/Netp@rk 30- Town 'N Country/Airport 22X -22X Dover/Brandon Express 31- South Hillsborough County 46- Davis Islands/West Brandon 47LX Southshore - Limited Express 57- UATC/Temple Terrace/Netp@rk 36- Dale Mabry Hwy./Himes Avenue 53LX South County/Brandon- Limited… 21LX UATC - Downtown to via 56th St. 61LX NW - Hillsborough Limited Express 27LX Fishhawk/South - Brandon Express 32- Dr. MartinLutherKing Jr. Boulevard 45 -45 UATC/Rome Avenue/Westshore Plaza 25LX South Brandon/MacDill- AFB Express 24X - FishHawk/Riverview/MacDill Express Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Organizational Key Performance Indicators (KPIs) ~ April 2015
SUMMARY This memorandum provides a report on the attainment level of the adopted organizational KPIs covering Fiscal Year 2015.
DISCUSSION At the September 8, 2014, regular Board meeting, the HART Board adopted Resolution #R2014- 09-38, approval of HART Key Performance Indicators (KPIs) for the Hillsborough Transit Authority for FY2015. The established KPIs are directly measurable and the organization’s level of attainment is updated and reported to the Board on a monthly basis (see table below).
ORGANIZATIONAL KEY PERFORMANCE INDICATORS EVALUATION PERIOD FY2015 (OCTOBER 2014 – SEPTEMBER 2015) (TENTATIVE RESULTS)* FY2015 (7 MONTH) PERFORMANCE KPI CRITERIA TARGET 10/14 – 4/15 Ridership Bus Passengers per Revenue Greater than or equal Productivity Hour to 24.0 24.62 Less than or equal to Efficiency Gross Cost per Revenue Mile $6.83 $7.24 Collisions per 100,000 Less than or equal to Safety Revenue Miles .55 0.508 Quality of Complaints per 100,000 Less than or equal to Service Passengers 13.0 11.82 Quality of Mean Distance Between Greater than or equal Service Vehicle Failures to 6,600 5,983 On-Time 1 Minute Early to 5 Minutes Performance Late at Scheduled Timepoints Greater than 74% 74.1% Greater than or equal to 0.5% of previous Growth of Fund Balance and year’s ending fund To be reported at Finance Fiscal Sustainability balance year’s end *All calculations subject to restatement . Bold Italics = KPI target not met in reporting period
Hillsborough Transit Authority Board of Directors Meeting June 1 2015
CONCLUSION The effective date for measurement of the proposed KPIs is FY2015, October 1, 2014 through September 30, 2015.
The KPIs for Ridership Productivity, Safety, Quality of Service (Complaints), and On-Time Performance are being met for the first seven months of FY2015.
The KPI for Efficiency and Quality of Service (mean distance between failures) are not being met in the first seven months of FY2015.
Charts of the FY2015 annual KPIs are presented as an Attachment.
Prepared by: Steve Feigenbaum, Director of Service Development Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
Attachment: KPIs Charts
Attachment – Key Performance Indicators – FY 2015
HART KPI: Ridership Productivity FY 2015 - October 2014 - April 2015 Measure: Passengers Per Revenue Hour Greater Than or Equal to 24.0
28 27 26 25 24.62 24 24 23 22 21 20 Passengers per Revenue Passengers per Revenue Hour 19 18 1 KPI Year To Date
HART KPI: Efficiency FY 2015 - October 2014 - April 2015 Measure: Cost per Revenue Mile Less Than or Equal to $6.83
$8.00 $6.83 $7.24 $7.00
$6.00
$5.00
$4.00
$3.00
$2.00 Cost perRevenue Mile
$1.00
$- 1 KPI Year To Date
HART KPI: Safety FY 2015 - October 2014 - April 2015 Measure: Collisions Per 100,000 Revenue Miles Less Than or Equal to 0.55
1.00 0.90 0.80 0.70 0.60 0.55 0.508 0.50 0.40 0.30 0.20 0.10 Collisions per 100,000 Revenue Miles 0.00 1 KPl Year-to-Date
Attachment – Key Performance Indicators – FY 2015
HART KPI: Quality of Service FY 2015 - October 2014 - April 2015 Measure: Complaints per 100,000 Passengers Less Than or Equal to 13
14 13 13 12 11.82 11 10 9 8 7 6 Complaintsper Passengers 100,000 5 1 KPI Year to Date
HART KPI: Quality of Service FY 2015 - October 2014 - April 2015 Measure: Mean Distance Between Failures Greater Than or Equal to 6,600 Miles
8,000
7,500
7,000 6,600 6,500 5,983 6,000
5,500 Mean Distance (Miles) Between Failures Between (Miles) Distance Mean
5,000 1 KPI Year to Date
HART KPI: On-Time Performance FY 2015 - October 2014 - April 2015 Measure: On-Time Performance Greater Than or Equal to 74%
76.0%
75.0% 74.0% 74.1% 74.0%
73.0%
72.0%
71.0%
70.0% KPI 1 Year to Date Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Risk Management Report ~ April 2015 The purpose of this report is to inform the HART Board of Directors of significant developments related to Risk Management for April 2015. Claims and settlements at the $5,000 reporting threshold and above are categorized as significant; claims and settlements below the $5,000 reporting threshold are categorized as insignificant.
LIABILITY Bodily Injury and Property Damage Month of April Claims Opened Claims Closed
Significant 7 0
Insignificant 3 0
Combined Total Expected $74,720 $0 Costs Current open claims caseload is 117
WORKERS’ COMPENSATION Month of April Claims Opened Claims Closed
Significant 0 1
Insignificant 1 6
Combined Total Expected $530 $31,624 Costs Current open claims caseload is 46
Prepared by: Rickey Kendall, Director of Risk & Safety Reviewed by: Michael A. Stephens, Chief Business Enterprise & Safety Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
Hillsborough Transit Authority Board of Directors Meeting June 1, 2015 ______
MONTHLY INFORMATION REPORT Procurement & Contracts Administration Activity Report ~ April 2015
A. Full & Open Acquisitions – March 24, 2015 through April 17, 2015 Description Procurement Method Issued Regional Revenue Collection & Inter-Jurisdictional Request for Proposal 3/24/15 Mobility Project One Bus Away Maintenance, Support & Development Request for Proposal 4/3/15
B. Contracts Awarded – March 24, 2015 through April 17, 2015 Awarded to Description Amount Date Lyons Industries Streetcar Tire & Axle Replacement $127,200 3/26/15 Thompson Electric Remanufactured Niehoff Alternators $76,098 4/2/15 Service Voestalpine Nortrak, Inc. Streetcar Track Switch Machines $166,560 4/17/15 Third Party Administrator (TPA) for FLMA Source Family Medical Leave Administrative $27,888 4/17/15 (FMLA)Services Total $397,746
C. Open Contracts - As of April 17, 2015 There are 111 open contracts that are currently under administration, including construction task orders.
D. Sole Source Procurements Awarded to Description Amount Date Miscellaneous Farebox Genfare $5,746 04/10/15 Replacement Parts Genfare Farebox Cash Boxes $25,600 04/17/15
E. Processed Purchase Orders Under $25,000 = $384,219 129 standard purchase orders totaling $252,068 72 inventory purchase orders totaling $132,151
F. Unauthorized Procurements There were no unauthorized procurements in the month of April.
Prepared by: Al Burns, Director of Procurement & Contracts Administration Reviewed by: Jeffrey C. Seward, Chief Financial Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Information Technology Services ~ April 2015
Internet Usage Report for April 2015 Hits and Visitors This Month Total Hits 6,058,996 Total Visitors 204,119
Most Popular Pages Visits HART Home Page 1,035,747 Maps and Schedules 1,032,346 Finding The Right Local Route 1,026,648 Google Trip Planner 1,007,569 Saturday Local Service 1,006,254
Most Popular Routes Visits Route 06 205,268 Route 39 204,242 Route 34 203,677 Route 12 203,603 Route 01 203,399 * represents an upward trend and represents a downward trend
Prepared by: Gabriel Quiñones, Director of Information Technology Services Reviewed by: Michael Stephens, Chief Business Enterprise & Safety Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Human Resources ~ April 2015
Employment Activity
March 24, 2015 – April 23, 2015 Type of Activity Non- Bargaining Total Bargaining New Hires 32 0 32 Transfer 0 0 0 Reinstatement 0 0 0 Voluntary Resignations 2 0 2 Retirement 4 1 5 Deceased 0 0 0 Terminations 4 0 4 Promotion 0 0 0 As of April 23, 2015 there were 776 active (non-temporary) employees.
Turnover Report
Division # of Separations* % Per Division Executive 0 0% Business Enterprise & 0 0% Safety Finance 1 1.66% Operations 10 3.2% Turnover Total 11 2.9% *Includes: Voluntary Resignations, Retirement, Terminations and Death
Prepared by: Dara M. Chenevert, Director of Human Resources & Org. Development Reviewed by: Michael A. Stephens, Chief Business Enterprise & Safety Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
Attachment: Employment Activity Chart
ATTACHMENT
Employment Activity Chart
Percentages New Hires Transfer Reduction in Force Voluntary Resignations Retirement Deceased Terminations Promotion
0% 0% 9% 12% 0% 5% 0%
74%
Type of Activity Total New Hires 32 Transfer 0 Reduction in Force 0 Voluntary Resignations 2 Retirement 5 Deceased 0 Terminations 4 Promotion 0 Grand Total: 43 Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Capital Planning Department Activities
County and Municipal Land Use Activities HART staff reviewed six City of Tampa and 13 Hillsborough County proposed projects between March 15 and April 16, 2015. Improved pedestrian access was recommended for all projects. The Villages at Crosstown project, located at the northwest corner of Causeway Boulevard and U.S. 301 on the south side of the Crosstown Expressway is including transit improvements in their zoning conditions. The developer proposes to build up to 3,500 residential units with up to 500,000 square feet of non-residential space. The site directly impacts two transit stops that are located at the front of the proposed development on Causeway Boulevard.
Oasis at Magnolia Park Affordable Housing Development The preliminary site development plan for the property located on Progress Boulevard between Falkenburg Road and Magnolia Park Boulevard was reviewed during the Hillsborough County Transportation Review Coordination Group meeting on March 27, 2015. The site that was previously approved for commercial development has changed to become a multi-family complex with 288 residential units. However, the two turn lanes that were constructed for commercial development on Progress Boulevard, are not recommended because residential access is preferred on Falkenburg Road and Magnolia Park Boulevard. The Hillsborough County Transportation Review Coordination Group determined that the developer will reconstruct one of the turn lanes into a bus bay.
Comprehensive Plan Amendments Five proposed amendments to the City of Tampa Comprehensive Plan were reviewed for the Planning Commission. The following is a summary of the amendments: Amendment No. Amendment Request Summary of HART Comments TA/CPA#15-01 Regional Mixed Use-100 to allow This is the former Peoples Gas site at the SW corner of up to 664 dwelling units Channelside Drive and Adamo Drive. The land use change will create the need to provide a safe connection to the streetcar and upgrades to the bus stop at the front of the site that serves Routes 46 and 8. TA/CPA#15-02 Text amendment to create the future The proposed land use category is conducive to transit land use category of neighborhood access in the key design characteristics that include mixed use pedestrian streetscape with sidewalk and lighting and building facades & entrances toward the street. TA/CPA#15-03 West Riverfront Area - change from The land use change impacts pedestrian connections to recreational open space to transit stops on North Boulevard and Main Street as neighborhood mixed use well as connections to the trails along the river. TA/CPA#15-04 Tampa International Airport - The proposed use supports the need for alternative change the southside and eastside travel connections to the automated people mover and development to public/semi-public transit routes that travel within the Westshore District. TA/CPA#14-07 Urban Mixed Use-60 to allow up to The parcel is located in Rocky Point north of Courtney 183 dwelling units Campbell Causeway. The proposed land use creates the need for alternative travel to connect to major retail, grocery stores & medical services.
Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
Meetings The following outlines the status of the meetings attended by staff: MPO Technical (TAC) and Citizen (CAC) Advisory Committees The following agenda items presented to the committees were of interest to HART: 1. Unified Planning Work Program (UPWP) - the UPWP is being amended to adjust the funding moving forward from FY2015 to FY2016 and to account for funding allocations which were initially estimated for the second year of the document. The Committees approved the amendment to the UPWP and moved to forward the item to the MPO Board for approval. UPWP reflects planning functions supported by state and federal funds. The planning functions undertaken by FDOT, HART, and local government must be identified in the UPWP. 2. Tampa Bay Area Regional Transportation (TBARTA) 2015 Master Plan - The CAC did not approved the plan and will present their concerns to the MPO Board. The main concern is that the proposed 2015 plan does not present a clear focus on premium transit that the 2011 and 2013 plans presented. The TAC approved the plan with one revision. The TAC requests that the “modern streetcar” be described as “premimun fixed guideway transit”. 3. Westshore Advance Traffic Managmentment System The City of Tampa will receive $34 million of state funds over seven years to replace existing signal system with an advanced signal system in the Westshore/Stadium area. The City will upgrade 79 intersections to include real time traffic data and video. The benefits to the travel flow will impact eight transit routes that travel to the Westshore Plaza Transfer Center and the West Tampa Transfer Center.
MPO Bicycle Pedestrian Advisory Committee Capital Project staff attended the Bicycle Pedestrian Advisory Committee Meeting. Presentations included TBARTA Master Plan/CCC Regional LRTP, discussions on the UPWP Amendment by the MPO and the Bicycle Friendly Business Update. In September 2014, FDOT adopted new policies for pedestrian/bicycle facilities which will open the door for revisions to statewide standards and guidance documents. FDOT will now be the leader in bike/pedestrian safety cultural change. An example of those changes are: 7-foot buffered bike lanes; lane elimination or “road diet”; pedestrian channelization and intersection lighting. HART staff will be following these changes closely.
Regional Fare Collection Project HART staff attended the annual American Public Transit Association (APTA) Revenue Collection and Fare Summit in Orlando. The Summit focused on how agencies across the country are implementing new fare technology. In cooperation with APTA, HART held its pre-proposal meeting for the Regional Farebox solicitation on-site at the Summit, allowing for over 20 vendors to attend to gain an understanding of what is required to submit proposals for the Regional Farebox project. Proposals are due from the vendors at the end of April.
Prepared by: Jeanie Satchel, Director of Capital Planning and Development Reviewed by: Jeffrey C. Seward, Chief Financial Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Marketing Services Activities ~ April 2015
Marketing/Advertising • OneBusAway Digital Campaign - April 6 – April 24 (3 weeks) appeared mostly on Google Ads and included geographical, demographic and behavioral targeting. This campaign was done in conjunction with the new OneBusAway touchtone feature and involved testing of different digital ads and sizes. Results of the campaign will be available May 2015.
• HART will run an advertisement in a special West Tampa section of LaGaceta, to be published on Friday, April 24.
Transit Advertising • Direct Media (Bus Advertising): HART received monthly payment of $36,666. Fourth year guarantee is $440,000. In the eleven month (March) of the fourth year, Direct Media achieved $215,503.34 above guarantee. • Signal Outdoor (Shelter Advertising) monthly summary: HART received revenue of $10,075 for March. This was $75 more than the previous month. There are 403 shelters built (increase of three); 806 panels in inventory; 665 or 82.5% panels sold. Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
• Commuter Advertising (premier provider of GPS based short form audio and text scroll advertising on transit vehicles): in March, the third month of the third annual contract term (January – December 2015), $8,848 in revenue was achieved for the period of January - March. Annual guaranteed payment to HART is $12,000.
Marketing Collateral and Graphic Support Highlights of 32 projects completed in March included: • Stand Up 4 Transportation creative support • City of Tampa Runoff Election Day Promotion Notice • HART Transit Driver Appreciation Day creative support • Farebox Funding Need Overview Flyer • HART Sports Fest creative support
Peer Social Media Snapshot Organization Facebook Change Twitter Change YouTube YouTube Change Likes (%) Followers (%) Videos Views Views (%) HART 4590 +0.3% 3136 +4.2% 97 46294 +3.0% PSTA 8637 -0.8% 1666 +5.8% 63 529015 +5.00% JTA 2133 +1.4% 1566 +5.0% 164 37827 +12.2% LYNX 2775 +3.3% 2219 +12.5% 108 40733 +15.9% TBARTA 1158 +1.8% 3675 +2.7% 9 3153 +17.6% SCAT 450 +4.2% N/A N/A N/A N/A N/A *JTA: Jacksonville Transit Authority; LYNX: Central Florida Regional Transportation Authority; PSTA: Pinellas Suncoast Transit Authority; TBARTA: Tampa Bay Area Regional Transit; SCAT: Sarasota County Area Transit
Prepared by: Steve Rosenstock, Sr. Manager of Marketing Services Reviewed by: Lena Petit, Director of Executive Office and Board Support Approved by: Katharine Eagan, AICP, Chief Executive Officer
Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Community Relations Activities ~ April 2015 Outreach Initiatives and Community Meetings
April 1 Leadership Hillsborough Board Meeting April 1 West Tampa CRA April 1 Florida Diversity Council Meeting – Rasmussen College April 2 Sun City Center Spring Expo April 2 Tampa Hillsborough Action Plan (THAP) Gala Committee Meeting April 3 Leadership Hillsborough Transportation Day Planning April 2 GO Hillsborough – Telephone Town Hall Meeting April 3 NCAA Women’s Final Four – Community Ambassador April 6 GO Hillsborough workshop – SouthShore Regional Library April 6 One Bus Away Outreach – UATC April 6 One Bus Away Outreach – West Tampa Transit Center April 7 GO Hillsborough workshop – Upper Tampa Bay Regional Public Library April 7 Creating Partnerships: University-Community Match-Up with USF’s Office of Community Engagement April 7 West Tampa Chamber Board of Directors Meeting April 7 COMTO – National Scholarship Committee Teleconference April 9 Hillsborough County Open Doors small business fair – MOSI April 9 GO Hillsborough workshop – Ragan Park April 9 Leadership Hillsborough Health Day April 10 Tampa Downtown Partnership – Downtown Transportation Committee April 10 COMTO – Council of President’s Teleconference April 10 Tampa Bay Tech visit at HART – HART Operations Facility, 21st Avenue April 11 REACHUP INC. Health Fair April 13 GO Hillsborough workshop – Manhattan Avenue United Methodist Church April 13 Ybor City Saturday Market Board Meeting April 13 PACE Center for Girls Meeting potential partnership meeting April 14 GO Hillsborough workshop – Bell Shoals Baptist Church April 14 Greater Tampa Chamber Get Connected Meeting at DACCO April 14 Ybor Chamber Membership meeting April 15 Temple Terrace Chamber of Commerce Membership Meeting Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
April 16 GO Hillsborough workshop – Mt. Olive A.M.E Church April 16 Brandon Senior Center HART Presentation April 16 Ybor Chamber Gala Committee Meeting April 18 Eco Fest – Learning Gate Community School, the City of Tampa and the Patel College of Global Sustainability April 20 GO Hillsborough workshop – New Tampa Regional Library April 20 HCC Ybor Job Fair April 20 USF Diversity Summit – USF Tampa April 21 GO Hillsborough workshop – The Landing Club & Café at Waterset April 21 HCC Dale Mabry Earth Day Celebration April 22 PACE Center for Girls Board Meeting April 23 MacDill AFB Day Leadership Hillsborough April 23 100th Anniversary of La Segunda Central Bakery April 23 GO Hillsborough workshop – Trinkle Center April 23 cnFMSDC West Coast Chapter Meeting – Florida Polytechnic University April 24 Catholic Charities – Blessed Sacrament Manor, HART presentation April 28 Visit Tampa Bay Coffee and Conversation April 28 Competitive Edge – Linking Employee Engagement to Organizational Success April 28 COMTO Central Florida Chapter Meeting – Walt Disney World, Orlando April 28 GO Hillsborough workshop – Thonotosassa Library April 29 Sherriff’s Office Advisory Council April 30 GO Hillsborough workshop – St. Timothy Catholic Church
Prepared by: Marco Sandusky, Sr. Manager of EEO and Community Programs Approved by: Katharine Eagan, AICP, Chief Executive Officer Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Maintenance Activities ~ April 2015
Fleet Maintenance Performance Fixed Route
Total Miles Preventative Maintenance Demand Work Orders Completed Completed 688,704 125 705
Paratransit
Total Miles Preventative Maintenance Demand Work Orders Completed Completed 157,672 30 93
Flex Service
Total Miles Preventative Maintenance Demand Work Orders Completed Completed 24,685 2 16
Streetcar Maintenance Performance Streetcar
Total Miles/Trips Preventative Maintenance Demand Work Orders Completed Completed Miles – 5,825.92 16 25 Trips – 2,157.75
Facility Maintenance Performance • Preventative Maintenance Tasks Completed – 15 • Demand Work Orders Completed – 180
Scheduled Projects • Annual fire sprinkler inspections for the HART Operations Facility. • Quarterly inspection for the emergency back-up generator for the HART Administrative Office and Streetcar Facility. • Annual fire alarm inspection for the HART Administrative Office and Streetcar Facility.
Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
Completed Projects • United Fire Systems completed the semi-annual fire suppression inspection for the Administration Building server room located at the HART Operations Facility. • Guardian Fueling Technologies completed the annual operability testing for the registered above-ground storage tanks at the HART Operations Facility.
Passenger Amenities Performance • Preventative Maintenance Tasks Completed – 63 • Demand Work Orders Completed – 58
Scheduled Projects • The installation of Red Coach parking lot signage at Marion Transit Center. • Removal of two shelters on Tampa Bay Boulevard and one shelter at Hillsborough Avenue and Lincoln Avenue.
Completed Projects • Bus shelter solar light program: no lighting issues were reported this month. • Bus stop maintenance: 11 stops were replaced due to vandalism, two stops were adjusted for city road maintenance projects. Installed 22 stop ID tags. • Shelter maintenance: ten perforated panels for Route MR400 were replaced. Painted five Key West shelters including the passenger amenities and roofs. • Preventive maintenance shelter washing: 36 shelters and 27 MetroRapid shelters were pressure washed and cleaned. • Benches/trash receptacles removed/installed: five new benches were installed and two benches were repaired at various transit centers. One bench was removed due to bus stop adjustments. Five trash receptacles were installed per patron request and three trash receptacles were removed due to bus stop location changes. One trash receptacle was repaired. • Shelter installations/removals: one new shelter at Hillsborough Avenue and 22nd Street for Route 12 was installed to include a bus pull out lane.
Prepared by: Vasti Amaro, Director of Maintenance Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
MONTHLY INFORMATION REPORT Operations Activities ~ April 2015
Service Operations On-Time Performance Fixed Route
YTD April 2015 April 2014
74.1% 75.52% 74.47
HARTPlus April 2015 April 2014 90.30% 92.75%
Personnel
HARTPlus/Flex FTE Bus Operator FTE Bus Operator Trainee Class 74 337 27
HART Fixed Route Completed Projects • HART operations management team participated in joint discussion with PSTA at their Operations Facility to discuss individual best practices and opportunities for collaborative initiatives. • Identified 33 qualified operator trainers who will continue to assist the HART Training Department concentrate on specific concerns relative to new Bus/Van Operator Trainees. The criteria required to become a Student Operator Trainer is being evaluated to ensure the highest quality training available. • HART Safety/Security and Operations activated a special task force to deter unauthorized activities at MTC. Transit Supervisors participated in the task force by ensuring patrons were actively boarding thereby minimizing loitering.
HARTPlus/Flex Completed Projects • Conducted 20 minute testing in HARTPlus using data collected over three days, a total of 1508 trips. The testing resulted in trips falling within a 20 minute window which established a basis for diminishing trip times for HARTPlus clients.
Hillsborough Transit Authority Board of Directors Meeting June 1, 2015
HART Operations Special Events • HART hosted the Open Door Organization (ODO) in recognition of the 25th Anniversary of the Americans with Disabilities Act (ADA). HART Student Driver Instructors attended the event to join in the collaborative efforts of train-the-trainer with HART subject matter experts.
Customer Service The two HART Travel Trainers completed a total of 104 activities in the month of April, including twelve inquiries from patrons, eight workshops, 46 individual bus trips and 17 patrons completing the training, among other activities. Our Travel Trainers deliver a number of helpful tips to patrons who have either never experienced public transit or who are new to the area. Through incoming calls, contacts at workshops and information seminars, the Trainers walk the patrons through the entire process – where to catch the bus, where to get off the bus, where to purchase their passes, what options do they have that will make their experience with HART more successful. The Trainers assess each patron to determine the amount of time and assistance needed. Some patrons can be trained over the phone while others may require more hands-on training with the Trainer riding with them for a day or two to make sure they are comfortable enough to venture out on their own.
Public Schedule Report
Service Development began reviewing and modifying selected schedules to reflect public schedules that are based on current trends of on-time performance or ‘true time’. Data to support the schedule changes is produced by the live data stream flowing from each bus into the Orb-Cad and automatic passenger counter systems. For the April 26 schedule change, this methodology was applied to routes 8, 31, and 36. The variations are usually due to peak versus off-peak traffic conditions. For the July 19 schedule change, routes 1, 6, 14, and 16 will be revised under this new methodology. The goal of this process will be routes with improved on-time performance.
OneBusAway Progress Report OneBusAway, the HART real-time bus arrival app, continues to produce impressive numbers for usage. In April, OBA hit an all-time high of 240,000+ hits in a day.
Prepared by: Keith Sanders, Director of Bus Operations Lori Martinez, Manager of Customer Service and Paratransit Steve Feigenbaum, Director of Service Development Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer
BOARD MEETING ACTION LOG REQUEST ID REQUEST Assigned Date Expected Date Extended Date
1 TIGER grant application May 2015 June 1, 2015 This TIGER grant will fund the purchase, installation, integration and interoperability of all 8-county Tampa Bay regional transit agency’s evolution to a smartcard/e-fare based seamless revenue collection system, and supporting back-office, with one media type for all patrons, irrespective of location, replacing or enhancing current agency farebox technology. The request is for $10.2 million with total project cost being an estimated $12 million. Submission deadline: June 4, 2015. 2 Coordination with Sunshine Line April 6, 2015 June 1, 2015
3 Formation of Ad Hoc Committee to put together criteria for the Per contract; May 4, June 2015 CEO Performance evaluation 2015
4 Investigate complaint by Mr. Gwizdala May 4, 2015 June 1, 2015
5 Decrease in local operating grants – staff to provide a list of May 18, 2015 June 1, 2015 programs that ended in FY2014 and were brought forward in FY2015 6 Increasing cost of health care benefits - increase in physiological May 18, 2015 June 1, 2015 conditions of the workforce and increase the medications profile. Staff is to provide data sorted by diagnosis. 7 Joint HART/PSTA Executive Committees meeting Per prior agreement June 8, 2015
8 Revisions to HART Board Policy 120.02 September 8, 2014 July 20, 2015
9 Updates from State and Federal Legislative Teams Per contract July 20, 2015
10 Board Policy Revisions – Sections 100 and 600 April 6, 2015 July 20, 2015
11 Revisions to HART Board Policy 900 April 6, 2015 July 20, 2015
12 Staff to create an aggressive education plan for the legislative February – May 2015 Starting July 2015 delegation for next yea 13 Board Policy Changes – Ethics Policy November 2014 May 4, 2015 July 20, 2015
14 Revisions of prioritization of MetroRapid corridors and May 4, 2015 July 20, 2015 identification of funding sources BOARD MEETING ACTION LOG REQUEST ID REQUEST Assigned Date Expected Date Extended Date
15 Copy of presentation on Proposed MetroRapid Corridors to PLG May 4, 2015 July 2015 PLG meeting 16 Adoption of Proposed millage per Statute July 20, 2015 17 Research feasibility of Bloomingdale Avenue as part of Brandon May 4, 2015 MetroRapid corridor linking with the Salmon expressway 18 TDP Overview and outreach May 4, 2015 Summer 2015
19 Recognitions and Awards quarterly August 3, 2015 recognition of 2015 Apr, May, Jun 20 Teamsters Local 79 Ratification of Labor Contract Per contract September 2015
21 ATU Local 1593 Ratification of Labor Contract Per contract September 2015 22 Recognitions and Awards September 2015 30 + Lyndon Dallas
23 Recognitions and Awards quarterly November 2015 recognition of 2015 Jul, Aug, Sep