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Customer Story GERMANY (HQ) HONG KONG THE NETHERLANDS IGEL Technology GmbH IGEL Technology IGEL Technology Hanna-Kunath-Str. 31 Care of: Melchers (H.K.) Ltd. Orteliuslaan 850 D-28199 Bremen | Germany 1210 Shun Tak Centre | West Tower 3528 BB Utrecht Phone +49 421 52094-0 168-200 Connaught Road C. Phone +31 30 767 1055 [email protected] | www.igel.de Hong Kong | China [email protected] | www.igel.nl Phone +852 2546 9069 [email protected] | www.igel.com AUSTRALIA SWEDEN IGEL Technology Pty. Ltd IGEL Technology Suite 1, Level 22, Tower 2, BEIJING Fridhemsgatan 94D Westfield Bondi Junction | 101 Grafton Street IGEL Technology 854 61 Sundsvall Bondi Junction, NSW, 2022 | Australia Care of: Melchers Beijing Ltd. Phone +46 70 267 16 16 Phone +61 432103599 Beijing Tower | Room 503-504 [email protected] | www.igel.com [email protected] | www.igel.com 10 Changan Ave. (East) Peking 100006 | China SINGAPORE Phone +86 10 65257775 AUSTRIA [email protected] | www.igel.com/cn IGEL Technology IGEL Technology Care of: C. Melchers GmbH & Co. Zweigniederlassung Österreich Singapore Branch | 101 Thomson Road Wienerbergstraße 11/A12 SHANGHAI # 24-01/05 United Square Vienna Twin Towers IGEL Technology Singapore 307591 1100 Wien | Austria Care of: Melchers (Shanghai) Ltd. Phone +65 6259 9288 Phone +43 1 99 460-6238 13 Floor | East Ocean Centre [email protected] | www.igel.sg [email protected] | www.igel.com 588 Yanan Road (East) Shanghai 200001 | China UNITED KINGDOM Phone +86 21 6352 8848 BELGIUM [email protected] | www.igel.com/cn IGEL Technology Ltd IGEL Technology BVBA Merlin House, Brunel Road Researchpark Haasrode 1820 Theale | Reading | Berkshire Interleuvenlaan 62 GUANGZHOU RG7 4AB | United Kingdom 3001 Leuven (Heverlee) IGEL Technology Phone +44 118 340 3400 Phone +32 16 39 47 57 Care of: Melchers Guangzhou Ltd. [email protected] | www.igel.co.uk [email protected] | www.igel.com Room 1108 | T.P. Plaza 9/109 Liu Hua Road Guangzhou 510010 | China UNITED STATES SWITZERLAND Phone +86 20 8666 8700 IGEL America Sales Corporation IGEL Technology GmbH [email protected] | www.igel.com/cn 616 Corporate Way, Suite 2-3263 Zweigniederlassung Schweiz Valley Cottage | NY 10989 | USA World Trade Center Phone +1 610 420 7470 CUSTOMER STORY FRANCE Leutschenbachstraße 95 [email protected] | www.igel.com 8050 Zürich IGEL Technology 57, Esplanade du Général de Gaulle Phone +41 44 308 37 41 IGEL America Services LLC 92081 PARIS LA DEFENSE CEDEX [email protected] | www.igel.com 2106 Florence Avenue Phone +33 1 46 96 56 89 Cincinnati | OH 45206 | USA Green IT in the green city [email protected] | www.igel.fr Phone +1 954 739 9990 Hardware and software thin clients from IGEL are reducing management, maintenance and support [email protected] | www.igel.com outlay within the Uniklinikum Freiburg’s care operations. The environmental footprint is getting smaller, too. Green IT in the green city Medicine, research and teaching: the Universitätsklinikum Freiburg and multimedia content,” said Krechel-Fennell. “The Citrix HDX-certified IGEL (Freiburg University Hospital) is seeking to break down boundaries thin clients play a key role, since they can make available part of their own between these three domains. As a result, patients are set to benefit, computing power for decoding and playing back video content.” now and in the future, from treatment methods based on the latest scientific findings. The clinic, which is one of the largest teaching THE CHALLENGE hospitals in Germany, is forward-looking when it comes to IT, too, a Establishing a more efficient IT infrastructure and desktop especially in its care operations. structure in care operations a Sustained reduction in costs: Computer hardware, IT Cost-effective IT workstations management, maintenance and support The IT department responsible for patient care services serves a total a Cost-effective mobile thin client solution of 3,000 users who work at the site in Freiburg. Because these users are spread across the large clinic campus situated in the middle of this “green city,” support meant “hoofing it“ a great deal until 1999. Since then, more Widespread use of IGEL thin clients and more applications have been centralized and the desktop environment Over 500 IGEL thin clients are now in permanent use, 24 hours a day, seven gradually streamlined. “The first application we provided from the computer days a week. Depending on the user scenario, the Universitätsklinikum uses center with the help of Citrix software was the SP-Expert work scheduling the all-round IGEL UD3 LX thin client or the particularly high-performance program from Interflex Datensysteme,” recalled Ursula Krechel-Fennell, flagship IGEL UD5 LX model. The Universal Desktop thin clients are deployed IT Coordinator for the care service. “Shortly afterwards, we decided to in a variety of ways – from exclusive SAP workstations for requirements standardize our workstation hardware with the help of thin clients and thus management (approx. 10 percent) to shared Windows 7-look desktops reduce procurement, management, support and maintenance costs on a offering a number of applications. Certain users also work with two monitors permanent basis.” (dualview). Around 100 devices are equipped with serial barcode scanners to order materials. In wards that admit patients at night and on weekends, a THE CUSTOMER number of thin clients with Cherry keyboards featuring an integrated reading a One of the largest university hospitals in Germany with 10,000 device for the electronic health card (eGK) are used. In order to document employees wounds, the care staff also connect digital cameras to the devices. a 1,494 beds, plus a further 377 beds in the Freiburg-Bad Krozingen University Cardiac Center Central and local applications Further applications, which are provided for thin client users as individual a 97.1% customer satisfaction with 64,655 cases per year published apps or as part of a shared desktop scheme with the help of Citrix XenApp, include not only Microsoft Office 2010 but also the electronic patient Thin clients performing well for 15 years charts for the Meona and Copra normal and intensive care wards as well as Following a detailed evaluation of multiple suppliers, the German thin client the specially developed Clinical Workstation Systems (KAS), the schedule market leader IGEL Technology emerged as the winner. The excellent price/ planner and the examination requirements via the Order Entry System (OES). performance ratio and, in particular, the robust hardware and extensive remote Thunderbird is used as the mail program, while Internet Explorer or Mozilla administration capabilities of the lean end devices played a pivotal role in this Firefox is used as the Internet browser. The latter is also integrated into the decision. In 2005, the second generation of IGEL thin clients followed. The Universal Desktop firmware of the thin clients, the majority of which run IGEL devices were introduced during the migration to Windows Server 2003. Since Linux. This allows Citrix-independent kiosk operation for exclusive access then, most care staff have been provided with a complete Windows desktop to a specific website. Devices like these are given to service providers for with several programs rather than individual published applications. At the monitoring medical equipment, for example. beginning of 2014, the switchover to Windows Server 2008 R2 took place and the third, current generation of models was introduced. “Since we migrated Notebook thin clients with WLAN our terminal servers to the 64-bit system, our users have benefited from much One in five end devices featuring the Linux-based Universal Desktop better performance. As a result, we can also provide Internet, including Flash firmware from IGEL looks like a notebook rather than a thin client. These devices are conventional notebooks equipped with the lean and secure IGEL profiles via the UMS. The entire procedure takes around ten minutes.” Thanks Linux operating system and operating as software thin clients. In terms of to high-performance remote management, devices can also be exchanged hardware requirements, all that is needed is a small amount of RAM and quickly. For 2015, 150 second generation IGEL devices have been earmarked a small SSD, because the IGEL Universal Desktop firmware based on IGEL for replacement – after up to ten years in permanent operation, i.e., 87,600 Linux takes up just 4 GB of hard disk space. Conversion to a software thin hours. client takes place with the help of the IGEL Universal Desktop Converter 2 (UDC2) standardization solution which offers essential features specially for EconomicallyTHE BENEFITS and ecologically sound notebooks such as a battery level indicator, extended graphics driver modes a Standardization: Standardized remote management for hardware and the IGEL Wireless Café WiFi feature. “Thanks to the IGEL UDC2 software, and software thin clients we get a robust, portable end device which operates securely and reliably for a 50% reduction in desktop management costs around €450 including monitor,” said Krechel-Fennell. “These notebook thin clients are very popular among our users.” a Robustness: Hardware in use 24/7 for seven years a Connectivity: Peripherals, local web browser, etc. Standardized remote management a Mobility: Cost-effective notebook thin clients created quickly The mobile software thin clients offer a further advantage. Like all thin and using inexpensive IGEL UDC2 software zero clients from IGEL, they can be configured, administered and managed a High user acceptance, quick device replacement in a standardized manner using the IGEL Universal Management Suite (UMS) a Small environmental footprint remote management solution that comes supplied. This means even greater potential for savings. The Uniklinikum Freiburg uses many of the features offered by the IGEL UMS. In addition to the central firmware updates, it makes The economic benefits of central IT with IGEL thin clients are especially use of profile-based management in order to quickly set up workstations with obvious when it comes to administration: “If, 15 years ago, we had not taken dualview, keyboards with eGK readers or specific web applications (kiosk the bold step of switching from PCs to IGEL thin clients, our personnel outlay mode).
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