Community-Based Tourism Business Support Directory

For the twelve (12) overlapping Caribbean Tourism Organization (CTO) and Compete Caribbean Partnership Facility (CCPF) Member Countries including Regional Organisations

Prepared by Caribbean Tourism Consultant - Kennedy Pemberton, with support from participating member countries.

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Table of Contents

page Antigua and Barbuda 3 - 7

The Bahamas 8 - 13

Barbados 14 - 18

Belize 19 - 22

Dominica 23 -27

Grenada 28 - 30

Guyana 31 - 36

Jamaica 37 - 42

Saint Kitts and Nevis 43 - 49

Saint Lucia 50 - 54

Saint Vincent and the Grenadines 55 - 59

Trinidad and Tobago 60 - 73

Caribbean Export Development Agency 74

Caribbean Development Bank (CDB) 75

Organization of the American States (OAS) 76

Inter-American Development Bank (IADB) Group 77

Compete Caribbean Partnership Facility (CCPF) 77 - 78

Caribbean Tourism Organization (CTO) 79 - 80

Caribbean Hotel and Tourism Association (CHTA) 81

OECS Commission 82 - 83

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Country Specific Appendix – Antigua and Barbuda Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Antigua and Barbuda. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Antigua and Provides technical Enterprise (268)481- info- https://invest Barbuda support / guidance Development 1000 [email protected] antiguabarbu Investment to existing and Director da.org Authority potential small business owners

Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Community Registers community Director (268)562- Communitydeve N/A Development organizations, 5533 lopment560@o Division connects Community utlook.com Support Organisations / Non-Government Organisations and Government Antigua and Registers Companies, Registrar (268)462- [email protected]. https://abipco Barbuda Friendly Societies, 3146 ag .gov.ag Intellectual Business Names, Property and Trademarks, Industrial Commerce Designs, Geographic

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Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Office Indications, and other types of Intellectual Property Antigua and Registers businesses Commissio (268)468- revenue@antig N/A Barbuda and assesses, collects ner 9473 ua.gov.ag Inland revenues from taxes Revenue licenses, other fees Department and levies Antigua and Registers employees Director (268)736- socsec@social www.socials Barbuda /employers for Social 3000/1/2 security.gov.ag ecurity.gov.a Social Security Security coverage and g Board provides the active insured with some degree of income security in the event of sickness, maternity, invalidity, retirement or death.

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Antigua and Provides medium and Executive (268)562- [email protected] www.abdb Barbuda long-term Director 5983 / om ank.com Development development (268) 462- Bank financing to the 0838 productive sectors, and micro, small and medium enterprises. Global Provides funding and National (268)783- rvspencer@hot N/A Environment technical support to Coordinator 7286 mail.com Facility Small communities and Civil Grants Office Society Organizations to bring about environmental benefits through

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Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) community-based initiatives and actions. Marine Provides funds Programme petra.williams@ https://me Ecosystems dedicated to the Officer mepatrustantig patrustanti Protected protection and uabarbuda.org guabarbud Area Trust maintenance of the a.org/ environment/natural resources, and activities that help conserve and protect the range of living organisms in the environment. Antigua and Provides technical Enterprise (268)481- info- https://inv Barbuda support / guidance to Development 1000 [email protected] estantigua Investment existing and potential Director barbuda.or Authority small business owners g (SME) during the application and reimbursement process of the Direct Assistance Grant Scheme for the Caribbean Export Development Agency National Ensures the proper National (268)562- anuepaunit@g http://abep Authorising execution of European Authorising 4504 mail.com a.gov.ag Office Development Fund Officer (EDF) projects and programmes in Antigua and Barbuda, through the preparation and submission of project and programme documentation for approval by the EU; supports the conditions for increasing investment and private sector initiative

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Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Ministry of Assists enterprises Project (268)462- Juray.roberts@ N/A Foreign during the application Development 1542 ab.gov.ag Affairs, and reimbursement Officer Immigration process of the Direct and Trade Assistance Grant Scheme for the Caribbean Export Development Agency and Grant programmes of other regional entities

Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Antigua and Safeguards business Executive (268)462- chamcom@can Being Barbuda interests, shares Director 4575 dw.ag / worked on Chamber of business experiences, antiguabrabuda Commerce and organizes trade chamber@gmail and Industry shows, training and .com events to strengthen members. Antigua and Provides tools, President (268)734- info@PACCSInc. http://ww Barbuda training and support 1084 com w.ABASBO. Association of for entrepreneurs and com Small Business small business owners Owners to Create, Manage and Grow the business of their dreams.

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Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Ministry of Provides capacity Senior (268)464- vashti.ramsey@ www.visita Tourism building, product Tourism 5163/ ab.gov.ag ntiguabarb definition / Officer – (268)468- uda.com development and Sustainable 4043 standards checking, Tourism tourism business registration and Agro-Tourism licensing. Dir.

Tourism Standards Officer Antigua and Provides Marketing Marketing (268)562- maria.blackman www.visita Barbuda support for mainly the Communicatio 7600 @ab.gov.ag ntiguabarb Tourism Destination and some ns uda.com Authority online marketing support for businesses. Antigua and Promotes co- Executive (268)462- Patrice.simon http://ww Barbuda Hotel operation amongst Director 0374 @antiguahotel w.antigua and Tourist member tourism s.org hotels.org/ Association businesses, including v3/ engaging government on their behalf, offering training seminars, and helping create sales and or advertising opportunities

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Country Specific Appendix - The Bahamas Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in The Bahamas. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Small Assists businesses with Davinia Blair (242) 604- davinia.blai www.sbdc Business their planning and growth (Executive 1051 r@sbdcbah bahamas.c Develop- strategies; facilitates direct Director) amas.com om ment financing to MSMEs and Centre builds a culture of (SBDC) entrepreneurship and innovation with a focus on vulnerable groups. Start-Up Assists businesses with the Mr. Peter (242) 676- info@start www.start Bahamas creation of business plans Cartwright (Chief2825 Executive upbahamasOfficer) upbahamas & business license .com .com applications, website (242) 603- development, social media 2285 management and corporate branding

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Registrar Administers company Deidre (242) 397- registrarge www.bah General name registration and Clarke- 9143-58 / neral@bah amas.gov. Dept. business incorporation Maycock, amas.gov.b bs Acting (242) 397- s or

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Registrar 9126 regcompani es@baham as.gov.bs Dept. of Manages business Gaynell Rolle (242) 604- businesslice www.bah Inland licensing, tax registration – Chief 8072 nceinquries amas.gov. Revenue and compliance. Valuation @bahamas. bs Officer; gov.bs

Dexter Fernander- Business Licence Unit National Manages social security, Dr. Nicola (242) 502- http://ww Insurance employment Virgill-Rolle, 1500 w.nib- Board registration & benefits Director bahamas. compliance and assists com with social and infrastructural development.

Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Bahamas Promotes industrial, Dave Smith (242) 702- info@bdb. www.bdb.g Development agricultural and (Managing 5700 gov.bs ov.bs Bank commercial Director) development; and offers small and medium loan financing of economically sound projects. Bahamas Provides business Mr. (242) 396- baic@baha www.baic. Agricultural monitoring and Benjamin 3725/6 mas.go v.bs gov.bs and Industrial evaluation services, Rahming Corporation research and (General or

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(BAIC) feasibility studies. Manager) (242) 396- debbiestracha Facilitates access to Or 3819 n@b development funding aic.gov.bs and buyer markets. Mrs. Debbie Mott- Aids domestic and Strachan international trade (Senior and land-leasing at Deputy concessionary rates General within industrial Manager) parks. Bahamas Provides financing Vernita 242-356- info@baha www.baha Entrepreneuria ($100K in loan or Campbell 4114 masv masvent l Venture Fund $200K in capital enturefund. urefund.co Ltd. funding) to aid small com m and medium enterprise start-up The Investment Assists young Dr. Allen (242) 394- management www.inves Group (TIG) Bahamian Albury, 7777 @investment tmentgrou entrepreneurs or Managing group.compa p.company persons with existing Director ny businesses in need of further capital and provides mentorship, management expertise, operational support and access to their network and contacts to help SMEs with business growth.

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Bahamas Unites the strength of Jeffrey (242) 322- info@thebaha www.theba Chamber of private businesses to Beckles (CEO) 2145 masc hamas Commerce and create advantages for hamber.com chamber.co Employer members. Provides m Confederation business advisory services, arbitration

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) services and opportunities to gain information through discussions on business subjects.

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Bahamas Manages the Mrs. Joy (242) 302 - tourism@baha www.baha Ministry of promotion and Jibrilu 2000 mas.c om mas.co m Tourism and development of (Director Aviation tourism and aviation, General) tourism product improvement publicity and advertisement.

Maintains relations with the Tourism Development Corporation, the Tourism Promotions Boards and Bahamasair, the National Airline of The Bahamas. Nassau Promotes Nassau and Fred (242) 322- Michael@npi www.nas Paradise Paradise Island. Lounsberry 8381 pb.co m saupar Island (Chief adiseislan Promotion Assists its members in Executive d.com Board achieving higher hotel Officer) (NPIPB) occupancies/increased room revenues.

Provides statistics and market intelligence on Nassau/Paradise Island.

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Out Island Promotes the Out Kerry 242 322 info@boipb. http://www. Promotion (Family) Islands of The Fountain, 1140/50 com myoutisland Board Bahamas. Assists its Executive s.com (OIPB) members in achieving Director higher hotel occupancies & increased room revenues. Provides statistics and market intelligence on the Out Islands. Grand Bahama Promotes Grand Ian Rolle, (242) 352- [email protected] ww.grandba Promotion Bahama island and Executive 8356 m hamavacatio Board (GBPB) assists its members in Director n.com achieving higher hotel occupancies and increased room revenues.

Provides statistics and market intelligence on Grand Bahama Island. Tourism Explores linkages and Janet (242) 356- jjohnson@ba www.tdcbah Development showcases the potential Johnson 4571 hama s.com amas Corporation of entrepreneurship (Chief .comor (TDC) within the Tourism Executive jjohnson@tdc Industry. Officer and baha mas.com Note: Executive (242) 302- Website will Helps to build business Director) 2000 be launched capacity and encourages officially in Bahamian involvement the second in the ownership of the quarter of tourism business. 2019. Bahamas Represents the interests Suzanne (242) 502- bhta@baham www.bhaho Hotel and of the country’s leading Pattusch 4200 ashoteltouris tels.com Tourism hotels and a large allied (Executive m.org Association membership of Director) companies that support the industry.

Promotes tourism through partnerships, and advocates for member interests to all branches of government.

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Ministry of Manages product and Mrs. Geneva (242) 397- gcooper@bah www.touris Tourism/ safety standards for all Cooper, Chief 2726 amas.com mtoday.com Hotel types of guest facilities Licensing Licensing with oversight of hotel Officer (242) 302- Department licensing Boards 2000

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Country Specific Appendix - Barbados Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in BARBADOS. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Corporate Keeps and maintains a Corporate (246) 535- general@cai www.caipo.go Affairs & wide variety of Affairs Officer 2401 po.gov.bb v.bb Intellectual business & commercial Property records necessary for Office business registration (CAIPO) and the protection of Intellectual Property (IP) rights

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Barbados Coordinates tax Revenue (246) 535- tamis@bra. www.bra.gov Revenue registration and Commissioner 8239 gov.bb .bb Authority collections from taxpayers in order to contribute to the economic wellbeing of Barbados National Manages social security Director (246) 431- Ina.carringt www.bginis. Insurance registrations and the 7400 [email protected] gov.bb Scheme collection of social ov.bb security payments in order to provide employment benefits to insured persons in the future

Agency Description of Support Position of Telephone General Website Servi ces Contact Email Person(s) Small Undertakes and The Permanent (246) 535- Commerce.p www.comme Business organises projects Secretary 7700 s@barbados rce.gov.bb Development aimed at improving business.gov Unit in the small/medium .bb Ministry of enterprise (SME) Small competitiveness in Business, order to enable such Entrepreneur businesses to survive in ship and the market Commerce Enterprise Provides funds that can Investment (246) 547- rcumberbatc www.egfl.bb Growth Fund be used for Agro- Analyst 5900 [email protected] Ltd tourism financing (Tourism Loan Fund)

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Agency Description of Support Position of Telephone General Website Servi ces Contact Email Person(s) Barbados Improves SME Business (246) 537- mifill@BIDC. www.bidc.co Industrial competitiveness in Development 2422 ORG m Development order to enable such Officer Corporation - businesses to survive in Grant the market through Funding grant funds such as the Technical Assistance Grant ($5,000) and the Innovative Fund ($25,000 - $250,000) United Provides financial and National (246) 467- david.bynoe www.sgpbar Nations technical support to Coordinator 6011 @undp.org bados.org Development projects that conserve Programme – and restore the Small Grants environment while programme enhancing people’s (SGP) well-being and livelihoods Barbados Provides details on Chief Executive (246) 426- btii@touris www.barbad Tourism potential investments Officer 7085 minvest.com ostourisminv Investment to both private sector .bb estments.co Inc. & Government m agencies to help facilitate investment in tourism and hospitality

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Barbados Facilitates a welcoming Chief (246) 434- bcci@barb www.barbado Chamber of business environment in Executive 4750 adoschamb schamberofco Commerce Barbados and the officer er.com mmerce.com CARICOM single market to help local businesses prosper and grow Barbados Engages in trade Executive (246) 429- info@bcsi. www.bcsi.org. Coalition and facilitation to encourage Director 5357 org.bb bb Service and enable service

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Industries providers to enter new markets through its Export Promotion Unit Caribbean Provides technical and Executive (246) 436- info@carib- www.carib- Export financial assistance to Director 0578 export.com export.com Development firms in the CARIFORUM Agency region Barbados Partners with Executive (246) 537- executiveas www.biba.bb International Government to help Director 2122 sistant@bi Business develop the international ba.bb Association business sector for Barbados and its members, while providing a forum for the exchange of information and ideas Barbados A Non-profit members Chief (246) 228- theoffice@ www.sba.bb Small Business body for micro, small and Executive 0162 sba.bb Association medium enterprises, that Officer provides training, advocacy and business development services

5. Tourism Specific Support – agencies that offer assistance to businesses which directly provide tourism goods and services. These agencies will often include Tourism Boards, Ministries of Tourism, Tourism Associations/groups (e.g. accommodation, restaurants, taxis, tour guides) and other tourism focused business support bodies (e.g. marketing or product development) Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Barbados Promotes, assists and Chief (246) 535- btmiinfo@ www.visitbarb Tourism facilitates the efficient Executive 3700 visitbarbad ados.org Marketing development of tourism. Officer os.org Inc. Also designs and implements marketing strategies for the effective promotion of the tourism industry Barbados Provides strong advocacy for Chief (246) 622- info@bhta. www.bhta.org Hotel & members, whilst building Executive 5041 org Tourism unity among tourism Officer Association partners by bringing people, research knowledge and technology together to resolve business challenges

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Ministry of Provides a legal policy Permanent (246) 535- cadogand www.tourism. Tourism & framework to guide the Secretary 7500 @tourism.g gov.bb Internation sustainable development of ov.bb al the tourism industry Transport (Tourism Development Act) The Provides a welcoming Chairman (246) 436- informatio www.intimate Intimate environment for small, 2053/622- n@intimat hotelsbarbado Hotels of independent, indigenously 1517 ehotelsbar s.com Barbados owned hotels and bados.com apartments to improve their product and service quality through assistance with marketing and management services

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Country Specific Appendix - Belize Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Belize. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Beltraide Offers tailored services to General (501) 822- beltraide@ www.belizein local and foreign investors Manager 3737 belizinvest. vest.org.bz/ seeking to capitalize on org.bz investment and links investors to opportunities, including promotion of investment opportunities, capacity building, and technical assistance

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Belize Administers the intellectual Deputy (501) info@belip www.belipo.b Intellectual property system in Belize. Registrar 8221381 o.bz; z Property The office registers belip@btl. Office intellectual property and net promotes knowledge of intellectual property law in the country

Belize Helps establish businesses Deputy (501) 822- info@beliz www.belizeco Companies and/or companies for local Registrar 0421 ecompanie mpaniesregist & and international investors. sregistry.go ry.gov.bz Corporate The office manages the v.bz Affairs registration process for all Registry businesses, Companies and Non-Profit Organizations

Income Tax Manages the income tax Commission (501) 222- incometax www.income Department system. The department er of 4776 @itx.gov. taxbelize.gov assesses and collects income Income Tax bz .bz tax, ensures enforcement of tax laws, and provides training and promotes compliance through tax education

Social Manages the national social Chief (501) 822- info@soci www.socials Security security program. The Executive 2163 alsecurity. ecurity.org.b Board organization collects Officer org.bz z contributions, distributes benefits and pensions, ensures compliance with occupation health and safety, and engages in public education

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Developme Supports the strengthening Director (501) 822- info@dfcb https://www. nt Finance and expansion of Belize’s 2360 elize.org dfcbelize.org/ Corporation economy by providing development financing, through loans, to individuals, businesses and organizations Ministry of Manages policy, laws Chief (501) 822- Ministry.inf www.itc.gov.b Investment foreign trade, industrial Executive 2832 [email protected]. z/ development, standards, Officer bz gaming, and consumer protection among others. Its agency services include licensing of gaming businesses, developing and implementing standards, and promoting consumer rights Banco Through its PROMITUR President (502) 2410 www.bcie.or Centroameri program, the bank provides Ejecutivo 5300 g cano de financing through loans as Integración well as technical assistance Económica to MSMEs (BCIE)

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Belize Fosters economic growth CEO (501) 223- bcci@beliz https://www. Chamber of and social wellbeing, by 5330 e.org belize.org/ Commerce promoting and protecting & Industry trade by private businesses. It also provides opportunities for networking, training, advocacy, mentorship, marketing, and research among other services

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Agency Description of Support Position of Telephon General Website Services Contact e Email Person(s) Ministry of Sets strategic direction on all CEO/ Chief (501) 227- secretary@ www.tourism. Tourism matters relating to the Tourism 2801 tourism.go gov.bz development of tourism and Officer v.bz civil aviation. The organization engages in policy and law development, recreational planning, and facilitation of investments Belize Licenses hotels, tour Director of (501) 227- partners@t www.belizeto Tourism operators, and tour guides, Tourism 2420 ravelbelize. urismboard.or Board develops standards for the org g tourism sector, provides training, develops tourism products, and markets/promotes Belize as a tourism destination Belize A tourism private sector Executive (501) 227- info@btia. www.btia.org Tourism association which provides Director/ 1144 org Industry marketing and training National Association opportunities and advocates Secretariat for the interests of its members Belize Hotel Supports the sustainable Director (501) 223- marketing www.belizeho Association growth of member hotels and 0669 @belizehot tels.org the tourism industry through els.org global marketing initiatives, private and public sector partnerships and training opportunities aimed at improving standards and professional service

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Country Specific Appendix - Dominica Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Dominica. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Invest Provides business Ms. Rhoda 1 767 448 rjoseph@inv www.inve Dominica strategy guidelines and Joseph - 2045 estdominica. stdominic Authority financial incentives to Executive dm a.com (IDA) encourage startups. Director

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Companies & Administers laws, Clerk 1 767 266 cipoclerk@d www.cipo. Intellectual registers and keeps 3358/ ominica.gov. gov.dm Property records in relation to 3359 dm (CIPO) Intellectual Property rights, Companies, Business Names and International Business Companies in Dominica. National Provides Business Cletus 1 767 448 ndfd@cwdo www.ndfd Development Loans, Technical Joseph – 3240 / 275 m.dm .dm Foundation assistance and Training Manager 5251 of Dominica to the Small & Medium (NDFD) sized enterprise sector. Dominica Manages the national Janice 1 767 255 contact@dss. www.dss. Social Social Security program Jean- 8311 dm dm Security including registering Jacques employers & employees Thomas and collecting payments. The main benefit offered is income protection for the future including sickness, maternity, employment injury, old age, and death. Inland Manages tax registration, 1 767 266 ird@dominica. www.ird.go Revenue the collection of tax 3600 gov.dm v.dm Division payments, and issues tax refunds for amounts overpaid.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Dominica Promotes linkages to Mrs. 1 767 255 cs@aidbank www.aidb Agricultural other sectors as well as Mathilda 9400 .com ank.com Industrial & loan facilities to Jno- Rose – Development upgrade the standards General Bank (AID structures, and Manager Bank) practices of small businesses. Dominica Promotes the growth Lizra Fabien 1 767 235 daic@cwdo www.dom Association of of Dominica’s Private – Executive 1962 m.dm inicacham Industry & Sector by helping Director ber.com Commerce members deliver (DAIC) products and services that make their businesses more competitive. National Provides Small Cletus 1 767 448 ndfd@cwdo www.ndfd Development Business Loans, Joseph – 3240 / 275 m.dm .dm Foundation of Technical assistance Manager 5251 Dominica and Training to the (NDFD) Small & Medium sized enterprise sector. Dominica Offers coordinated Ms. Kerry- 1 767 266 dybt@domi www.dybt Youth services to strengthen Ann Remie – 3768/ nica.gov.dm .gov.dm Business Trust young entrepreneurs, Coordinator 3956 (DYBT) including a 5-day personal development programme, and a 3- day management training programme covering from business start-up/registration to operation (e.g. record keeping).

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) The Dominica Organises Trade Gregoire 1 767 448 info@dexia. www.dexi Export Import Missions to help small Thomas – 2780 / com aexport.co Agency (DEXIA) businesses introduce General 3494 m their products to Manager neighbouring islands to drive sales Dominica Provides opportunities Lizra Fabien 1 767 235 daic@cwdo www.dom Association of for members to – Executive 1962 m.dm inicacham Industry & participate in Director ber.com Commerce consultations and (DAIC) workshops locally and across the region in order to generate sales in their various businesses. Ministry of Provides business skills Minister – 1 767 266 commerce www.dom Commerce, and trainings to clients Hon. 3965 @dominica. inica.gov. Enterprise & so that they can better Roselyn gov.dm dm Small business manage and sustain Paul development their businesses. Dominica Represents the President - 1 767 448 Dmamay20 N/A Manufacturers interest of Dominica’s Severin 3460 / 1 10@yahoo. association manufacturers by McKenzie 767 245 com (DMA) creating opportunities 1294 for the sale and marketing of local products. It also encourages the production of high quality, reasonably priced and regularly available products.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Ministry of Creates the enabling Minister – 1 767 266 tourism@d www.dom Tourism & environment to grow Hon. Robert 3497/ ominica.gov inica.gov. Culture and expand tourism in a Tongue 3003/ .dm dm way that that enhances 3006 the quality of life for both residents and visitors. Discover Develops all aspects of CEO/Direct 1 767 255 cpiper@do www.disc Dominica the tourism sector or of 8221 minica.dm overdomi Authority relating to marketing Tourism – nica.com (DDA) and product Colin Piper development. DDA also issues relevant tourism licenses to industry stakeholders. Dominica Assists diverse small Manager – 1 767 225 dctaimanag www.com Community groups that are willing Lester 7417 [email protected] munitytou Tourism to make a living Riviere om / rism.com Association through tourism. It is dctai@outl Inc. (DCTAI) also the voice of ook.com community tourism groups on island and helps these groups offer services and products visitors want, while improving the quality of life for locals.

Dominica Provides support by Executive 1 767 275 info@dhta. www.dhta Hotel & offering training, Vice 7453 org .org Tourism networking and funding President – Association opportunities etc. in Kevin (DHTA) order to develop Francis products and services that are presented to visitors.

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Country Specific Appendix - Grenada Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Grenada. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Grenada Assists with business Keisha Mitchell 473-444- kmitchell@ www.gren Investment enhancement for existing, Sr. VP/VP 1035 grenadaidc adaidc.co Development micro, small and medium Business Unit .com m Corporation sized enterprises (MSMEs) and advocates for policy changes in the enabling environment

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Grenada Assists start-ups with Ronald 473-444- rtheodore www.gren Investment business name registration Theodore 1035 @grenadai adaidc.co Development and provides guidance on CEO dc.com m Corporation tax and national insurance registration Inland Offers tax administration Mr. Michael 1-473-440- mstephen www.ird.g Revenue and taxpayer support Stephen, 1905/0223 @ird.gd d Department Services Comptroller National Social Security Services Dorset 1 473 440- dcromwell www.nisgr Insurance Cromwell, 3309 @nisgrena enada.org Scheme Executive da.org Director

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3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Grenada Provides small business Katelyn 473-444- kbrathwait www.gren Investment development services and Brathwaite, 1035 e@grenada adaidc.co Development advocates for a Business idc.com m Corporation supportive, environment Development for investors to develop Specialist and grow business, trade and industries

Also provides guidance/information on loans and alternative funding sources, as well as can develop documents to help access various forms of funding.

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Grenada Provides support to the Petipha Lewis- 440-2937 ed@grena www.gren Chamber of business community, Smith Exec. dachamber adachamb Commerce bringing such together to Director .org er.org develop strong local networks, which may result in a business-to- business exchanges. Grenada Offers advocacy and Natalie Rufin - 444-1035 nrufin@gre www.gren Investment options through training Business nadaidc.co adaidc.co Development programmes for Development m m Corporation networking. Specialist

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Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Grenada Provides technical Mgr. Product 440-2001 khoschtialek@p www.puregr Tourism guidance for new Development & uregrenada.com enada.com Authority businesses, Research including proposal reviews, statistical data and surveys. It also issues tourism Mgr. Quality ahall@puregren www.puregr licenses and offers Assurance ada.com enada.com associated training Grenada Provides training Executive 444-1353 [email protected] www.ghta.o Hotel & and support to Director rg Tourism members Association

Ministry of Manages tourism Min. of Tourism 440-0366 dr.cmodeste@g www.gov.gd Tourism & sites, and develops mail.com /ministries/t Civil policy to support ourism.html Aviation the development of the sector.

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Country Specific Appendix - Guyana Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Guyana. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) GO-Invest Promotes and facilitates R Sumner, 592-613- rsumner@goin http://goin local and foreign private- Senior 0455 vest.gy vest.gov.gy sector investment and Investment / exports in accordance Facilitation with the country’s Officer approved investment and export strategies. Kibbyann 592 227 kchester@goi Chester-Harding 0653 nvest.gov.gy

Small Addresses small business Dr. L Porter or 592 226- Sbb.mob@yah https://sbb. Business challenges including Valrie Grant, 8120-23 oo.com gov.gy Bureau access to funding, Chairperson management and technical skills. It also encourages small business development, and monitors small business access to the designated 20% of Government’s procurement of goods and services Wilderness As the only Destination Andrea 592-227- andrea@wilde www.wilde Explorers Management Company in DeCaires 7698 rness- rness- Guyana, Wilderness General explorers.com explorers.c Explorers provides Manager om business advice and guidance as needed

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Institute of Provides loans Ramesh (592) 226 [email protected] http://ww Private (maximum: GY$20M), Persaud, Chief 4675, 225 om w.ipedgy.co Enterprise business advice and Executive 8949 or m and training to entrepreneur, Officer 226 5913 Developme micro, small and medium- nt (IPED) sized businesses. The mission is to facilitate enterprise development for wealth creation and poverty reduction whilst remaining financially viable.

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) GO-Invest Provides investment R Sumner, 592 227 rsumner@goin http://goin incentives for businesses Senior 0653 vest.gy vest.gov.gy upon startup and also Investment / when they are ready to Facilitation expand Officer

Kibbyann kchester@goi Chester-Harding nvest.gov.gy Small Implements Dr. L Porter, 592 226- Sbb.mob@yah https://sbb Business programmes and offers CEO or Valrie 8120-23 oo.com .gov.gy Bureau services which address Grant, major constraints faced Chairperson by small businesses – access to funding (grants or loans), management and technical skills. It also provides marketing, training and operations support (e.g. research and promotional material design).

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) The Deeds Manages laws enacted Ms. Penelope 592-225- deedsregistry https://dcr & by Parliament relating to White 1129 OR @dcra.gov.gy a.gov.gy/ Commercial Companies, Business Assistant 592-226- Registry Names, Partnerships, Registrar 3083 commercialreg Authority Bills of Sale, Trade [email protected] Unions, Trademarks, 592-225- v.gy Patents and Design, 4358 or 59- Geographical Indicator 225-4322. and Copyright Guyana Promotes compliance Godfrey Statia – (592) 227- https://ww Revenue with Guyana's Tax, Trade Commissioner 6060 w.gra.gov. Authority and Border Laws and General extensions: gy/ regulations, through 1201- 1204 education, quality Ms. Janet service and responsible Abbensetts enforcement Senior Manager programmes Institute of Provides 11 different Ramesh (592) 226 [email protected] www.ipedg Private loan products Persaud, Chief 4675, 225 om y.com Enterprise (maximum: GY$20M), Executive 8949 or and business advice and Officer 226 5913 Developme training to potential nt (IPED) entrepreneurs, micro, small and medium-sized businesses. National Extends Social Insurance Pauline Jones (592) 225 - www.nis.or Insurance Coverage to all persons Alleyne - 2793 -5 g.gy Scheme between the ages of Training sixteen (16) and sixty- Manager (60) years who earn income either as an or employee or self- employed. It provides Diane Baxter - for the payment of long Public Relations term, short term and industrial benefits.

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

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Agency Description of Position of Telephone General Email Website Support Services Contact Person(s) Small Business Offers access to Dr. L Porter or 226-8120- Sbb.mob@yah https://sbb Bureau funding, management Valrie Grant, 23 oo.com .gov.gy and technical skills. It Chairperson also promotes policies which encourage small business development, and monitors small business access to the designated 20% of Government’s procurement of goods and services Institute of Provides loans Ramesh (592) 226 [email protected] www.ipedg Private (maximum: GY$20M), Persaud, Chief 4675, 225 om y.com Enterprise and business advice and Executive 8949 or Development training to Officer 226 5913 (IPED) entrepreneurs, micro, small and medium- sized businesses. It promotes enterprise development, wealth creation, poverty reduction and financial stability. Canadian Works with Ann Persaud apersaud@ces www.ceso- Executive individuals, businesses o-saco.com saco.com Services and organizations as organization clients to determine Regional (CESO) their needs and the Country order of short-term Representative assignments required to help them meet their goals.

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Guyana Represents the voice of Richard 592-226- gccicommerce www.gcci.g Chamber of the business community Rambarran, 3519 [email protected] y Commerce in Guyana and strives to Executive om advocate policies, Director promote trade and investment, connect businesses, and expand member opportunities so that businesses can prosper. Small Allows small businesses Dr. L Porter or 592 226- Sbb.mob@yah https://sbb Business to provide samples for Valrie Grant, 8120-23 oo.com .gov.gy Bureau showcase and also Chairperson connects small businesses with various exhibitions and other opportunities to display their product.

Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Department Responsible for National Donald Sinclair, 592 219 Dsinclair175@ https://ww of Tourism Tourism Policy in Director 0025 gmail.com w.business. Guyana, and gives General gov.gy/tour direction to the tourism ism/ sector Guyana Develops and promotes Brian Mullis, 592 219- brian@guyana www.guya Tourism sustainable tourism in Director 0094-6 tourism.com natourism. Authority Guyana through com partnerships that maximize local social, economic and conservation outcomes and improve the visitor experience. The GTA issues licences to

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) operate for tourism establishments, interior lodges and resorts and tourist guides. Wilderness As the only Destination Andrea 592-227- andrea@wild www.wilde Explorers Management Company DeCaires 7698 erness- rness- (DMC) in Guyana, General explorers.co explorers.c Wilderness Explorers Manager m om provides business advice and guidance as needed. Tourism Helps drive business Mitra 225 0807 presidentthag www.explo and professionalism and the Ramkumar, @gmail.com reguyana.c Hospitality delivery of quality President om Association service to customers. thag.execdir@ of Guyana Treina Butts, gmail.com Executive Dir. Visit Improves and promotes Melanie McTurk +592 772- Melanie.karan http://ww Rupununi the sustainable tourism Chairman 2227/8 ambulodge@g w.visitrupu offer in the Rupununi mail.com nuni.com/ through building the Candace Phillips ability of local Coordinator visitrupununi communities and @gmail.com tourism stakeholders. It establishes standards on quality and safety while conserving the nature- based, traditional heritage of the Rupununi; and markets the region as a single destination with a wide variety of offers.

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Country Specific Appendix - Jamaica Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Jamaica. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) Jamaica Supports businesses Customer (876)928- [email protected] www.jbdc.net Business by providing them Service 5161-5 t Development with business Representative Corporation advice, consultancy (JBDC) and training Social Promotes and Customer (876)928- [email protected]. www.sdc.gov.j Development controls schemes Service 8304 jm m Commission that may directly or Representative (SDC) indirectly serve the advancement of – sport, social, cultural & economic development – for the people of Jamaica Technology Helps businesses Customer (876)970- brandmobiliz Innovation become stable and Service 5505 ersja@gmail. Centre (TIC) profitable during Representative com their start-up or early development phase

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) Companies Fosters trade and Customer (876)908- custsupport www.orcjamai Office of commerce through Service 4419-26 @orcjamaica ca.com Jamaica the registration and Representative .com regulation of businesses Department of Assists people to Customer (876)927- [email protected] www.dcfs.gov. Cooperative improve their Service 4912 v.jm jm and Friendly financial and social Representative Societies circumstances, by (DCFS) mutual self-help processes: this assistance is provided through audits, inspections, training and guidance Jamaica Provides a central Customer (876)946- trademarks@ www.jipo.gov. Intellectual focal point for the Service 1300 jipo.gov.jm jm Property Office coordination of Representative (JIPO) Intellectual Property copyright@ji (IP) in Jamaica and po.gov.jm manages the various intellectual property patent@jipo. systems e.g. gov.jm copyrights, trademarks or patents. Tax Fosters voluntary Customer (876)922- taxhelp@taj. www.jamaicat Administration tax compliance, Service 5905 gov.jm ax.gov.jm Jamaica (TAJ) including tax Representative registration and the collection of revenues due in a fair and efficient manner.

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) Development Provides funding Customer (876)929- mail@dbankj www.dbankjm Bank of and technical Service 4000 m.com .com Jamaica (DBJ) assistance to Representative through services like the Voucher for Technical Assistance (VTA), Innovation Grant from New Ideas to Entrepreneurship (IGNITE), and Jamaica Venture Capital Program (JVCP) Ministry of Drives the inclusion Customer (876)968- psecoffice@ www.micaf.go Industry, of raw agricultural Service 7166 micaf.gov.jm v.jm Commerce, produce to create Representative Agriculture and processed higher Fisheries value goods. Help is (MICAF) available through the Foundations for Competitiveness & Growth Project (FCGP), and the MSME resources search tool (Click Here). Jamaica Social Mobilises resources Customer (876)968- feedback@jsi www.jsif.org Investment and channels these Service 4545 f.org Fund (JSIF) to community- Representative based infrastructure, and social services projects. Ask about the Rural Economic Development Initiative (REDI) Rural Promotes the Customer (876)977- executive@r www.rada.gov Agricultural development of Service 1158-62 ada.gov.jm .jm Development agriculture in Representative Authority Jamaica, as the main (RADA) engine of economic growth in rural

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) communities, which enhances the national economy

Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) Jamaica Facilitates growth Customer (876)922- jmea@jmea. www.jmea.org Manufacturers for Jamaica through Service 8880 org and Exporters the expansion of Representative Association manufacturing and (JMEA) export Small Business Fosters growth and Customer (876)978- [email protected] www.sbaj.org. Association of development of Service 9191 g.jm jm Jamaica (SBAJ) businesses and Representative professional groups, and represents the entire small and micro business sector in Jamaica Jamaica Helps members Customer (876)922- info@jamaic www.jamaicac Chamber of become the drivers Service 4857 achamber.or hamber.org.j Commerce of business growth Representative g.jm m (JCC) in Jamaica

Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) Ministry of Enhances and Customer (876)920- [email protected] www.mot.gov. Tourism (MOT) transforms Service 4926 v.jm jm Jamaica’s tourism Representative product by ensuring

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) that its benefits flow to all Jamaicans. It implements policies and strategies to further tourism as the engine for the economy Tourism Facilitates the Customer (876)968- letusknow@t www.tpdco.or Product creation of new Service 3441 pdco.org g Development products, and the Representative Company improvement of (TPDCo) existing tourism products, in order to enhance visitor experiences and Jamaica’s appeal to visitors. It also processes tourism license applications /reviews. Jamaica Tourist Markets the tourism Customer (876)929- information www.visitjama Board (JTB) industry, issues Service 9200-19 @visitjamaic ica.com tourism licenses, Representative a.com and helps with product improvement by working with public and private sector partners. This helps to improve and enhance the facilities supporting Jamaica’s image as a tourism and travel destination Tourism Promotes growth Administration (876)920- terrian.oldha TBA Enhancement and development in Manager/ 4926-30 [email protected] Fund (TEF) the tourism sector, Company m encourages better Secretary management of Jamaica’s environmental resources, enhances the tourist experience, and

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) funds the sustainable development of the tourism sector Jamaica Hotel Represents the Customer (876)926- info&jhta.org www.jhta.org & Tourist needs of hotels, Service 3635 Association other visitor Representative accommodations, as (876)929- well as most 1054 suppliers of goods and services to the tourism industry JUTA An association of Customer (876)952- info@jutatou http://jutatou transport providers Service 0813 / rsltd.com rsltd.com Representative (876)952- 0623 / juta@flowja. (876)979- com 0778 Jamaica Co- An association of Customer (876)952- jcal@cwjama http://www.jc operative of transport providers Service 7574 / ica.com altours.com Automobiles & Representative (876) 952- Limousines 8277

Association of Promotes Jamaican Customer (876)835- ajaljamaica@ https://www.c Jamaica attractions Service 2525 gmail.com aribbeantravel Attractions Ltd Representative .com/business /other- tours/ajal Jamaica Promotes villas and Customer (876)452- reservations https://www.j Association of apartments in resort Service 1268 @javillas.org avavillas.org Villas and areas Representative Apartments Culinary Promotes the (876)429- acfjamaica20 Federation Of culinary arts 8258 [email protected] Jamaica m

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Country Specific Appendix - St. Kitts and Nevis Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in St. Kitts and Nevis. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Development Provides practical Business 869-465- info@skn http://www Bank of St. Kitts recommendations and Support Unit - 2288 db.comm .skndb.com/ and Nevis solutions to common and Mrs. Kimmoy repeat problems for small O’Loughlin businesses. (E.g. – Business Burroughs Plan Support, technical assistance and overdraft assistance) National Encourages, assists, and Mr. Philip 869-465- philip.bro http://mitic Entrepreneurial promotes, the start-up, Browne - 1778 wne@go ca.gov.kn/ Development growth and development of Director or v.kn Division (NEDD) Small Businesses in St. Kitts 869-467- of the Ministry 1635 of International Trade St. Kitts Attracts foreign direct Director of 869 465- office@i www.invest Investment investments and supports Investment of 1153 nveststki stkitts.kn Promotion the expansion of local Promotion tts.kn Agency investment. It also assists Stanley Jacobs promo@i with approval of projects nveststki under the Citizenship by tts.kn. Investment programme, investor site visits, application for concessions and aftercare services Walwyn Provides Creative and Manager - 869-466- christine http://www Consulting Innovative Marketing Christine 2821 @walwy .walwyncon Strategies Walwyn or nconsulti sulting.com 869 662- ng.com 2257

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Sustainable Provides information and Director - 869-465- phyplskb https://ww Development – advice which helps Randolph 2277 @sisteris w.gov.kn/ Department of Government and businesses Edmeade les.kn Physical formulate policies and Planning execute plans that help grow the economy Chamber of Promotes business and Executive 869-465- executive http://www Industry & community growth and Director - 2980 director .sknchambe Commerce development Andrew @skncha r.com Satney mber.co m The Ministry of Provides information for tax Economist - 869 467 - http://mof.g Finance purposes, ensures tax Josh Kelly 1092 ov.kn/ compliance, offers advisory services on matters relating to any proposal or agreement, and determines costs relating to or arising from requests for information Small Provides guidance to Mrs. Angela 869-469- sedu@ni www.nia.go Enterprise prepare business proposals, Delpeche 5521 Ext. agov.co v.kn Development offers guidance through the Senior 6171, 5171 m Unit (SEDU) - business registration Business Nevis process, and gives business Development monitoring and consultation Officer and services Office Manager

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Government of Assist its clients achieve Customer 869 465- Jervin.jef https://ww St. Kitts and voluntary tax compliance Service Rep. 8485 Ext fers@skn w.sknird.co Nevis Inland through tax registration, tax Ms. Jervin 3406 ird.com m/ Revenue collections and receiving tax Jeffers Department declaration filings.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) St. Kitts and Administers the relative Registrar 869 465- ipo@gov https://ipo. Nevis laws, and processes Ms. Jihan 3916 Ext .kn gov.kn/ Intellectual applications for granting and Williams 1972 Property administering Intellectual (IPOSKN) Property Rights (IPRs). It also organizes research studies on IPRs as well as establishes public awareness campaigns while networking with regional and international agencies and organizations St. Kitts/Nevis - Provides both short and Compliance 869 465- pubinfo https://soci Social Security long-term cash benefits Representativ 2535 / @socials alsecurity.kn Board such as income insurance. e 2536 ecurity.k / There are provisions for n registering of employees, self- employed and the voluntary insured Small Provides ongoing Mrs. Angela 869 469- sedu@ni www.nia.go Enterprise consultation, and training, Delpeche 5521 agov.co v.kn Development as well as guidance through Senior Ext. 6171, m Unit (SEDU) - the process of contacting Business 5171 Nevis relevant agencies to protect Development intellectual property , as Officer and necessary Office Manager Inland Revenue Provides guidance with Jamella Clarke 869 469- Jamella.c www.skn.ird Department registering businesses, Senior Tax 5856 larke@ni .com Taxation taxation information, and Officer agov.co Services Unit - organises education m Nevis assistance seminars for small businesses

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) GEF – Small Provides grant funding National 869-662- http://94.12 Grants support to government Coordinator 3135 Iliswatts 6.173.140/w Programme agencies, civil society Ms. Ilis Watts @unops. eb/countrie organizations, private sector org s/STK/saint_ companies, and research kitts_and_n institutions, to implement evis.html projects in recipient countries https://ww w.thegef.or g/country/st -kitts-and- nevis National To encourage, promote, Director - Mr. 869-465- philip.bro http://mitic Entrepreneurial facilitate and assist in the Philip Browne 1778 wne@go ca.gov.kn/ Development establishment, growth and or v.kn Division (NEDD) development of Small 869-467- of the Ministry Businesses in St. Kitts 1635 of International Trade Small Provides Loans to micro, Mrs. (869) 469- sedu@ni www.nia.go Enterprise small and medium Catherine 5521 agov.co v.kn Development businesses, helps improve Forbes Ext. 6171, m Unit (SEDU) - products and services and 5171 Nevis sources both funding and technical assistance for small businesses Development Provides loans at low- Ms. Hyacinth (869) 469 hpember www.skndb. Bank of St. Kitts interest rates for various Pemberton 5416 (869) ton@skn com and Nevis sectors of small business Manager – 469 1311 db.com Nevis Branch - enterprises. Provides special Nevis Branch Business low interest loan Support Unit promotions to start new businesses, and offers training and consultation to support growth of small businesses

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Chamber of Promotes business and Andrew 869-465- executive http://www Industry & community development. Satney – 2980 director .sknchambe Commerce Sample services include Executive @skncha r.com community group trainings, Director mber.co and small-business m assistance National Encourages and assists in Mr. Philip 869-465- philip.bro http://mitic Entrepreneurial the start-up, growth and Browne - 1778 wne@go ca.gov.kn/ Development development of small Director or v.kn Division (NEDD) businesses in St. Kitts. Help 869-467- of the Ministry on offer includes duty-free 1635 International concessions, and Trade entrepreneur trainings in areas like finance or start-up Eastern Offers an Entrepreneurship Corporate 1 869 465- eccbinfo www.eccb- Caribbean Course as a guide for Relations 2537 @caribsu centralbank. Central Bank persons interested in Department rf.com org (E.C.C.B) understanding the Advisor - fundamentals of operating a Shermalon successful small business Kirby Gordon Caribbean Helps with small business Financial 1 869 467- finsec@g https://ww Development development through Secretary 1088 ov.kn w.caribank. Bank programmes that encourage Hilary Hazel – org/our- growth in the creative Ministry of work/progra industries. It also offers Finance mmes loans that allow for poverty reduction and social http://mof.g betterment , as well as ov.kn/ encourages the use of technology-based tools Small Organises training to Mrs. Angela 469-5521 sedu@ni www.nia.go Enterprise improve skills and bring Delpeche Ext. 6171, agov.co v.kn Development small business owners Senior 5171 m Unit (SEDU) together. It also provides Business general marketing support Officer and Office Manager

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Ministry of Sets the overall vision for Permanent 869-467- carlene.h https://ww Tourism tourism and directs all Secretary - 1390 enrymort w.gov.kn/ tourism policy Carlene Henry on@stkit Morton tstourism .kn St. Kitts Offers Customer Service Chief 869-465- Racquel. https://ww Tourism Training for tourism-related Executive 4040 brown@s w.stkittstou Authority businesses Officer - tkittstour rism.kn/dest Racquel ism.kn inationskn/ Brown Frigate Bay Promotes real estate lands, Manager - 869-465- frbdc201 Development the upkeep of the general Slieh 5776 5@gmail. Corporation area, rental space Boncamper com coordination of the “De Strip” and the “Clubhouse” in the Frigate Bay Area St. Christopher Handles air and seaport Chief 869-465- Denzil.ja http://www Air & Sea Ports services that encompass Executive 8121 mes@sca .scaspa.com Authority container and cargo Officer - spa.com / (SCAPSA) services, berth services for Denzil James cruise and ferry terminals, as well as home port for various air commercial and air crafts Urban Provides services in land Operations 1 869 466- stkittsud http://www Development purchase, business licenses, Manager – 5021 c@gmail. .portzante.c Corporation property tax and Citizenship Keith Phillip com om/contact- Ltd. by Investment in Port Zante us/ St. Kitts and Advocates the development Ag. Executive 1 869 465- info@stki https://stkit Nevis Hotel and of tourism in the private Director 5304 ttsnevish tsnevishta.o Tourism sector. This is done by Tawanna ta.org rg/home Association providing leadership and Wigley tawanna. creating strategic wigley@s partnerships for the overall tkittsnevi benefit of its members shta.org Nevis Ministry Organises customer service Mr. John 869 469- John.hanl of Tourism training workshops, makes Hanley 0051 ey@niag recommendations for tax Permanent ov.com exemptions to specific Secretary (Ag) tourism related businesses, and assists with registering new business ventures in tourism

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Nevis Tourism Promotes tourism related Mr. Greg 869 469- info@ne Authority business locally, regionally Phillip 1042 visisland. and international, at local CEO com events, travel shows, via website and social media

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Country Specific Appendix – St. Lucia Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in St. Lucia. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

1. Business Planning Support – agencies that help businesses figure out how to develop business concepts and expand business enterprises. These can help businesses survive during the early days, but also help established businesses grow to serve more customers. This type of support will generally come from Business Labs, Accelerators/Incubators, and Small Business Development Agencies. Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Small Supports Micro, Small and (758) 468 barbara.inno Enterprise Medium Enterprise (MSE) Director 4220 cent- Development development, in order to charles@gov Unit (SEDU) boost the ability of t.lc businesses to compete. It offers free one-on-one, confidential, and long-term expert assistance, and group training focused on subjects of interest to small businesses Saint Lucia Drives standards Director (758) www.slbs.or Bureau of development, monitors 4530049 g.lc Standards compliance with standards (SLBS) and certifies products and services as having met existing standards National Skills Assists in providing Director 1-758-458- mail@nsdcsl http://ww Development information and training 1677 u.com w.nsdcslu. Centre (NSDC) services towards org/ developing a skilled, informed and marketable workforce

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Inland Lead agency for Tax Comptroller 758 468 www.irdst Revenue collection , facilities the of Inland 4700 lucia.gov.l Department provision of various tax Revenue c codes, property tax assessment, tax collection and payments Registrar of Facilitates the legal Registrar 758 468 Registra.roci Rocip.gov. Companies registration of companies, 3230 [email protected] lc and businesses, associations Or Intellectual [email protected] Properties ov.lc National Manages National Insurance Director Headquart slu- http://stlu Insurance (i.e. social security) ers: (758) nic@stluciani cianic.org/ Scheme registrations and payment 452 2808 c.org collections, and provides Rodney future income security Bay through benefits including: Branch: maternity, retirement, (758) 452 sickness, injury and invalidity 2808 payments to insured persons.

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) BELFUND - Provides access to credit, Director (758) 451- belfund.socia James enterprise training, 6069 ltransformati Belgrave business support, technical [email protected] Micro assistance and other Enterprise support services Development Fund Inc. Ministry of Provides technical support Creative 758-468- Iemmanuel Culture & and funding of up to Industries’ 5391 @gosl.gov.lc Creative $20,000.00 XCD to persons Officer Industries in the creative sector wanted to start a business

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Saint Lucia Provides financing for General 758 mybank@sld Slbd.lc Development business projects such as Manager 4567532 b.lc Bank (SLDB) construction/renovation, as well as financing of businesses startup and climate resilience activities. Invest Saint Offers technical/expert CEO 758 info@invests Lucia help in terms of setting up 4573400 tlucia.com a business National Provides loans for small General (758) 452 nrdf@candw Research and businesses and certificate- Manager 4253 .lc Development training through the ABE Foundation Programme Project Offers skills enhancement Project 758 468 slupcu@gosl. Coordination training to small businesses Coordinator 2413 gov.lc Unit through donor funds. For example Under the OECS ORTCP Project, World Bank Funded, vulnerable groups such as market vendors received training to improve their way of doing business Department Serves at the point-of- Chief 758-451- aaugustine@ of Sustainable contact with European Director for 8746 Ext: de.gov.lc Development Union funding agencies for Sustainable 5859 , projects which are climate Developmen Ministry of related. E.g. The Iyanola t Education, Project which is looking at Innovation, building sustainable Gender livelihoods on the North Relations & East Coast. Sustainable Development Ministry of Oversees the management Permanent 758 468 Economic of funds from foreign Secretary 2570 Planning agencies for specific national projects, and provides technical and funding support to projects which aid small businesses.

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4. Business Networking Support – organizations that help business owners connect to share ideas, improve skills, and generate sales from present or new customers to grow their businesses. These support agencies may include Chambers of Industry and Commerce, Small Business Associations, Export Development Agencies, and Regional/International organisations. Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Export Saint Provides a range of Director for (758) 468 info@exportsa Lucia information and support to Client 2145 /2286 intlucia.org local businesses and Management international buyers. , Services It also helps businesses Delivery access export markets around the world. SEDU Networking support is Director (758) 468 Barbara.innoc provided through the 4220 ent- facilitation of trade expos, charles@govt. events and training lc Saint Lucia Provides networking (758) 452 info@stluciac Chamber of support to registered small Executive 3165 / hamber.org Commerce businesses through capacity Director 453 1540 building workshops, expos, conferences, and overseas promotion Ministry of Provides sales and Sales and (758) 468 Thaddeus.con Agriculture marketing support for agro- Marketing 4165 [email protected] Under the processors and farmers e.g. Coordinator c Sales and facilitating linkages between Marketing suppliers and buyers in the Unit tourism industry

5. Tourism Specific Support – agencies that offer assistance to businesses which directly provide tourism goods and services. These agencies will often include Tourism Boards, Ministries of Tourism, Tourism Associations/groups (e.g. accommodation, restaurants, taxis, tour guides) and other tourism focused business support bodies (e.g. marketing or product development) Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Ministry of Guides the tourism sector Permanent (758) 468 Dps.tourism@ Tourism, and provides Incentives to Secretary 4615 or govt.lc Information encourage its development. Broadcasting It also promotes tourism (758) 720 , Creative awareness, and skills 2358 Industries & development to improve Culture the tourism product quality.

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Agency Description of Support Position of Telephone General Email Website Services Contact Person(s) Saint Lucia Markets the Destination CEO (758) 458 information@ www.stlu Tourism globally including promoting 7101 stlucia.org cia.org Authority Familiarization Tours to overseas Travels Agents

Soufriere Coordinates promotion and General (758) 459- soufrierefound http://so Regional marketing, social and Manager 7200 [email protected] ufrierefo Development cultural enhancement, skills om undation Foundation development, natural and .org/ historical asset protection to support tourism activity in Sourfriere. Heritage Provides sales and Manager (758) 458 info@heritage www.heri Tours marketing support for 1454 or toursstlucia.or tagetours Heritage Sites as well as g stlucia.or Group Public Liability (758) 285 g Insurance for site owners 6058 Saint Lucia Represents the interests President (758) 453- [email protected] www. Hotel and and concerns of its 1811 or m/membershi Slhta.com Tourism members at the level of [email protected] Association government. It also (758) 452- promotes its members and 5979 or their services, and well as highlights tourism’s (758) 285 importance through public 4443/2 awareness programmes.

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Country Specific Appendix – St. Vincent and the Grenadines Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in St. Vincent and the Grenadines. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

National Provides technical Executive 784-457- ndfsvg@vin www.ndfsv Development development support, and Director 2646 cysurf.com g.org

Foundation business counselling. Or

Financial Controller

2. Business Startup Support – agencies that help businesses with the basic and/or legally required business setup tasks. These support agencies facilitate growing the private sector and will provide services like registering your business, guidance on legal requirements (e.g. tax registration/compliance, and social security registration/compliance), and protecting your ideas, products or services (e.g. copyright or trademark registration). Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) CIPO Assists with registration of Registrar 784-456- ciposvg@vi www.cipo. business names, and 1516 784- ncysurf.co gov.vc copyrights e.g. trademarks, 451-2894 m or patents, and related rights. office.cipo Also offers, incorporation @mail.gov.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) services, liquidation, and vc amalgamation services. National Registers and collects Director 784-456- nis@nissvg. www.nissv Insurance payments from employers 1514 org g.com Services and employees for social security. Benefits offered include sickness, age, employment injury, invalidity, funeral grant, and maternity payments. Inland Manages tax registration The 784-457- svgird@gov www.finan Revenue and collection. Comptroller 1493 or .vc ce.gov.vc Department 784-456- 1111 ext 417

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Centre of Offers trade and export Enterprise support, product General 784-451- cedsvg@g www.ceds Development development, training, Manager 2235 mail.com vg.com feasibility studies, and help accessing finance. Chamber of Offers advocacy & Executive 784-457- svgchambe www.svg- Industry & representation, Director 1464 r@svg- cic.org Commerce employee/employer cic.org training, and advertising opportunities. National Provides loans for small to Executive 784-457- ndfsvg@vin www.ndfsv Development medium businesses, and Director 2646 cysurf.com g.org Foundation offers training. Or

Financial Controller

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Invest SVG Helps with business Investment 784-457- info@inves www.inves counseling, training, export Facilitation 2159 tsvg.com tsvg.com/ development support, and Services or accessing funding. Manager sbrowne@i nvestsvg.co Or m

Executive Director

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Centre of Hosts networking events General 784-451- cedsvg@g www.ceds Enterprise such as business expos and Manager 2235 mail.com vg.com Development forums. It also conducts business development workshops on various topics to improve the skills of business owners. Chamber of Hosts inbound Trade Executive 784-457- svgchambe www.svg- Industry & Missions, business lunches Director 1464 r@svg- cic.org Commerce and forums. cic.org Hosts various local Executive National exhibitions to highlight local Director 784-457- ndfsvg@vin www.ndfsv Development businesses along with 2646 cysurf.com g.org Foundation business development Or workshops. Financial Controller Invest SVG Business counseling, Investment 784-457- info@inves www.inves Training, Export Facilitation 2159 tsvg.com tsvg.com development support, Services or Assistance in accessing to Manager sbrowne@i funding etc. nvestsvg.co Or m

Executive Director

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Ministry of Offers marketing support, Permanent 784- tourism@g www.touri Tourism, and product development Secretary 4571502 ov.vc & [email protected] Sports & support such as duty-free mintourism Culture concessions for Or svg@gmail. refurbishments, com improvements and new Tourism developments. Planner SVG Tourism Leads international & Chief 784-456- svgta@disc www.disco Authority regional marketing, Executive 6222 oversvg.co versvg.com promotion, advertising, soft Officer m product development, quality control support. It also licenses stakeholders, offers training and produces tourism statistics as well as publication materials. National Offers Project/proposal Director 784-453- npasvg1@g www.natio Parks, Rivers writing assistance, training, 1623 mail.com nalparks.g & Beaches technical advice & support ov.vc Authority Bequia Shares promotional, President of 784-458- bequiatouri www.bequ Tourism advertising & general the 3286 sm@vincys iatourism.c Association industry information with Association urf.com om members. Office Manager Union Island Shares promotional, Chairman of 784-458- uniontouris N/A Tourist Board advertising & general the Board 8350 m@hotmail industry information with Or .com members. Office Manager SVG Taxi Offers training, advocacy, President 784-457- svgtaxi@vi N/A Association financial assistance and 1807 or ncysurf.co membership incentives such 784-528 m or as group insurance 08894 or coverage. 493-9015 bigpops54 @hotmail.c om

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) SVG Provides promotion and President 784-498- burginton4 Website: Professional marketing support, 2249 [email protected] N/A Taxi membership incentives such om Association as group insurance, Facebook: information sharing, and SVG training such as Defensive Profession Driving & Advocacy al Taxi Association

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Country Specific Appendix – Trinidad and Tobago Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in Trinidad and Tobago. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

1. Business Planning Support – agencies that help businesses figure out how to develop business concepts and expand business enterprises. These can help businesses survive during the early days, but also help established businesses grow to serve more customers. This type of support will generally come from Business Labs, Accelerators/Incubators, and Small Business Development Agencies. Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) National National Integrated Enterprise (868) 627- eddinfo@ https://ww Entrepreneurship Business Incubator Development 0756 gov.tt w.molsed.g Development System (IBIS) Division ov.tt/ Company Limited provides: mentoring (NEDCO) [under of entrepreneurs and the Ministry of early stage business Labour and Small start-ups, Enterprise infrastructural, IT, Development operational, and (MOLSED) ] financial support. Networking opportunities for local and foreign market access FFTS Growing Determines business Founder and (868) 294- fftsbiz@g www.fftsbiz Businesses (FFTS- needs and helps Business and 2154 mail.com .com Fredericks develop and Project Financial and implement plans to Manager Technical realize business (Ms. Theresa Services) objectives. Puts Frederick) systems in place to monitor and control the business in the early stages of business operations Planting Seeds Builds on Chief (868) 612- info@plan https://plan entrepreneurial and Executive 0242 tingseedsc tingseedsca creative capabilities Officer aribbean.c ribbean.co through a panel of (Stephanie om m/ investors / members Pemberton)

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) that offer vital knowledge and advice to help drive businesses forward. Youth Business Helps young persons Mr. Shedron (868) 665- entrepren http://ybtt. Trinidad and become Collins 8621 eur@ybtt. org/ Tobago (YBTT) entrepreneurs by org providing mentorship, learning and development opportunities, aftercare support services and funding. Strategic Facilitates specialized Division of (868)639- tbeckles.b Business & training workshops in Finance and 4412 ext. du@gmail Development key areas like Enterprise 3134 .com Unit, Division of intellectual property Development Finance & the rights and research. fed.tha.go Economy Also connects with Ms. Tricia v.tt Incubator type Beckles (Tobago) programs to allow Manager fte.tha.go support opportunities v.tt for Tobago based entrepreneurs

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) National Assists businesses in the Customer (868) 627- contactus https://ww Information registration process. Service 5600 @igovtt.tt w.igovtt.tt/ and The steps include name Representativ Communication reservation, registering e (CSR) (868) 800- info.ttcon https://ww Technology the business name, and 8826 nect@gov w.igovtt.tt/t Company identifying the best .tt tconnect/ Limited mechanism to protect (iGovTT) the product or idea.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Intellectual The local government Procedure (868) 625- info@ipo. http://www Property Office agency responsible for Assistant 9972, gov.tt .ipo.gov.tt/ (IPO) (under the handling the (868) 625- Ministry of the registration of 1907, Attorney intellectual property (868) 627- General and rights. It also makes 0706 Legal Affairs) patent information services available to the public InvesTT Serves as the point of Chairman (868) 225- info@inve http://www access for potential (Phillip 5819 stt.co.tt .investt.co.t foreign investors and Knaggs) (868) 225- t/how-we- facilitates all 4688 help/ requirements, including legal approvals necessary to establish a business including registration of business name, Incorporation of Companies, etc. Ministry of Through the BIR, offers Chairman 800-8299/ - http://www Finance, Inland broad policies and 623-1211 .ird.gov.tt/ Revenue programmes for the ext Division / Board management of tax 528/534/5 of Inland laws, as well as 32/533 Revenue overseeing tax (BIR) registration and the collection of taxes The National Coordinates the Executive 1(868) 625- customerc https://ww Insurance National Insurance Director 4647 are@NIBT w.nibtt.net/ Board of System (NIS), which T.net Trinidad and provides protection to Tobago over 500,000 insured seminars persons against the @NIBTT.n economic and social et distress, caused by loss of earnings arising out of work-related injuries and other life situations. The Business Facilitates the process Mrs. Shelly- (868) 299 – Sbaptiste. www.fte.th Development of business start-up by Ann Baptiste 6903 bdu@gma a.gov.tt Unit – offering expert advice Manager – (Mobile) il.com Division of through trainings that Business

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Community cater to business needs. Development (868) 639 – Development, Unit 4818 fed.tha.go Enterprise (Office) v.tt Development (Tobago) Board of Inland Responsible for the Revenue (868)639- [email protected] Revenue (BIR) - administration and Officer, 2410 ext t District of collection of taxes as 1200-1 Revenue provided by law. In Services addition, the Clerical (868)639- Department facilitates Officer, 2538 ext (Tobago) the collection of several 1214-1216 other rates, taxes and fees, such as liquor Front Desk – (868)635- licences, examination Customer 1418 ext fees, lease/ground Service 1222 rents, etc. Representativ e (868) 639- 4412 ext. 6700 (Fax) The National Manages the National Customer (868)639- customerc www.nibtt. Insurance Insurance System, Service 5089 are@NIBT net Board (NIB) registers employees / Representativ T.net employers, collects e (Tobago) payments and provides protection to insured persons against distress, caused by maternity, sickness, old age, death and other scenarios. Registrar Maintains the national Customer (868)635- General archive of births, Service 0858 (Tobago) adoptions, marriages Representativ (868)639- and deaths; records e 3210 land titles and maintain (868)639- a register of 1330 companies/businesses (868)639- 2628 Fax

3. Business Resource Support – agencies that help to identify, gather and allow access to funding and guidance from experts. These agencies may help pay some of your business expenses, or provide people/support to help improve your product or service. Low interest loans and grants (money that does not need to be repaid) may also be offered and this type of support will likely

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come from Development Banks, Ministries of Trade/Commerce/ Sustainable Development, and Investment Funds/Programmes.

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) National NEDCO takes small or Chief (868) 821- rleeaping@n http://w Entrepreneursh micro business idea and Marketing and 5800 ext. edco.gov.tt ww.nedc ip assists by providing Branding 2090 contactus@n o.gov.tt/ Development financial support (e.g. Manager edco.gov.tt Company loans from ($250,000 – (Mr. Roger Lee (868) 821- Limited $500,000) to help Aping - 5811 (NEDCO) entrepreneurs. Centres Head Office) are strategically located (868)639- throughout Trinidad and 1270 Tobago to increase client accessibility. Agricultural Development financing Ms. Dawn 612-0163 adbpos@adb http://w Development for agricultural sector Daniel ext. 241 tt.com ww.adbtt. Bank (ADB) for business startup, com/ expansion or rehabilitation of existing projects. Loans are provided for: • Purchase of materials and inputs • Construction of farm buildings • Infrastructure development

Mayaro MIPED provides small General (868) 360- miped.mayar http://mi Initiative for and medium-sized loans Manager 0909 [email protected] ped.org/p Private to entrepreneurs. It is (Mr. Rory Jitta) m rogramm Enterprise intended to create es Development sustainable employment (MIPED) and growth through training in Marketing, Accounting and Management. European RMPF provides micro- Regional (868) 625- http://w Union (EU) grants to non- Coordinator 5665 ww.ttcon Poverty governmental nect.gov.t Reduction organisations, t Programme community based Implementatio organisations and faith (select n Unit - based organisations to the Regional Micro- finance projects to “Services

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Project Fund benefit the poor. for (RMPF) Services include micro- Business” business training, tab; then capacity-building and the NGO institutional support. option) The Business Oversees the Enterprise Division of (868) 299 – Sbaptiste.bd www.fte.t Development Assistance Grant Community 6903 [email protected] ha.gov.tt Unit – Programme and the Development, (Mobile) m Enterprise Assistance Enterprise Division of Loan Facility Development & (868) 639 – Community Labor 4818 Development, (Office) Enterprise Mrs. Shelly-Ann Development Baptiste fed.tha.gov.t Manager – t (Tobago) Business Development Unit Venture Capital Offers investment Division of (868)639- tamara.cowi www.tha. Equity Fund – capital starting at Finance and the 4412 ext. [email protected] gov.tt Division of $500,000.00, but has a Economy 2701 ov.tt Finance & the mandated Economy exit from the business Ms. Tamara tobagoventu (Tobago) after five (5) years Cowie recapital.co Manager m Cooperative Financing and Division of (868)639- fed.tha.gov.t www.tha. Development entrepreneurial support Finance and the 4412 ext. t gov.tt Division - through cooperatives Economy 3301 (including Government Mr. Julien Lewis fte.tha.gov.tt Ministry of incentives), and funding Co-operative Labor and for agricultural Officer II julien.lewis@ Small entrepreneurs, micro, fed.tha.gov.t Enterprise small and medium. t Development & Division of Finance and the Economy (Tobago) Strategic Offers Programmes and Division of (868)639- fed.tha.gov.t www.tha. Business engagements aimed at Finance and 4412 ext. t gov.tt Support & strengthening Enterprise 3130 Development entrepreneurs on the Development fte.tha.gov.tt Unit island in key aspects of business, including Mrs. Sandra Sandra.Atkin

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Marketing, Financing, Atkins-Robinson s- Labeling and Packaging Sector Robinson@f Standards. Development ed.tha.gov.tt Officer

Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) National Builds export Manager, Export (868)612- info@export www.exp Export capacity of Promotions EXTT(3988) t.co.tt ortt.co.tt Facilitation companies’ potential (Betty Ann Organization exporters, enabling Noreiga - of Trinidad them to meet Mollineau); and Tobago international (ExporTT) standards. Services Communications include capacity Officer (Jamal (under the building, Martin) Ministry of International Market Trade and Access via trade Industry) missions and network building; and co-financing of export related costs. Trinidad and Provides networking Operations (868) 637- chamber@ch www.cha Tobago opportunities for Manager 6966 amber.org mber.org. Chamber of fellow members of tt Commerce the private sector business community. Also offers advocacy services, training and exposure. Strategic Facilitates access to Division of (868)639- fed.tha.gov.t www.tha. Business opportunities in Finance and 4412 ext. t gov.tt Support & external markets via Enterprise 3130 Development attendance at Trade Development fte.tha.gov.tt Unit Shows and other networking and B2B Mrs. Sandra Sandra.Atkin (Tobago) activities. Atkins-Robinson s- Sector robinson@fe

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) Development d.tha.gov.tt Officer Business Supports Mrs. Shelly-Ann 868) 299 – fed.tha.gov.t www.tha. Development entrepreneurial Baptiste 6903 t gov.tt Unit development Manager – (Mobile) Sbaptiste.bd through the provision Business (868) 639 – [email protected] (Tobago) of business coaching, Development 4818 m training mentoring, Unit (Office) and outreach projects Chamber of Provides networking Trinidad & (868)639- tobagocham www.cha Commerce - opportunities within Tobago Chamber 2669 ber@chamb mber.org. Tobago the private sector of Industry & (Office) er.org.tt tt Division business world. Also Commerce – (868) 639- offers training and Tobago Division 3014 exposure (Office / Fax) Tobago Agro- Works to improve Darilyn Smart (868)310- Darilyn.smar Processors the standard for 0612 [email protected] Association processing activities, provides training opportunities and encourages business innovation in Tobago. Tobago Connects local Colours (868)723- tobagoentre Entrepreneurs businesses through Promotions 5528 preneurs@g (Network) events (e.g. tourism Media mail.com symposiums) to help the private sector Kristal Manswell expand. Services Chairperson offered include business & event promotion, sales and marketing, network building, and workshops. Market Deh! A Tobago craft and (868)481- marketdehto produce Market 7087 bago@hotm (Tobago) promoting the best ail.com of local food, drink and talented artisans. ‘Market Deh’ is a monthly peoples market

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Agency Description of Position of Telephone General Website Support Services Contact Email Person(s) designed to showcase the best of Tobago’s local enterprises.

Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Ministry of Offers investment Investment (868) 628- mintourism www.touris Tourism - incentives of the Facilitation 1403/ @tourism.go m.gov.tt Investment legislated and non- Officer (868) 624- v.tt Facilitation & legislated type. 3151, (868) Monitoring Legislated assistance 624-4792 Unit includes financial ext. 541 incentives for Accommodation, Ancillary and Transportation projects. Non-legislated help includes Government Loan Guarantee Programme (GLG) and Tourism Accommodation Upgrade Programme (TAUP). Tourism Develops & Markets Manager, (868) 688- info@visittrin Website is Trinidad Trinidad’s tourism Manager of 4223 idad.co.tt currently Limited (TTL) offering through Research, being tourism business Strategy and designed. development, and Marketing (Mr. destination promotion. Ryan D’Arcy); It also leads education, Destination awareness building, and Development cooperation in Manager (Mrs. advancing economic Heidi Alert) expansion through tourism.

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Trinidad THRTA is the main Office Manager (868)634- info@tnthote Website is Hotels private sector member 1174/5 ls.com currently Restaurants representation body for being re- and Tourism the hotel and restaurant designed. Association industry. It connects Alternative: (THRTA) policy Facebook: fa makers/implementers cebook.com (Government), and the /TrinidadHot private sector. els

Trinidad and Works closely with Office (868) 623- touristtransp www.ttttsa. Tobago other tourism Administrative 4419; (868) ort1@flowtri com Tourist stakeholders to ensure Assistant 683 - 7934 nidad.com Transport continuous quality of Services service and to support Association one another. It ensures (TTTSA) that the membership is trained to operate professionally. Trinidad and Works to standardize Committee (868) 725- tnttourguide https://tour Tobago Tour the service of local Tour Members 8674; (868) [email protected] guidestt.co Guide Guides and the quality 325-1143; m/ Association of information being (868) 761- (TTTGA) disseminated, to 9984; (868) improve service quality 359-8821 and the tourism product. Guide training is also provided. Small The association is President (868)344- staott3@gma www.trinista Tourism comprised of Bed and 1435 il.com y.com Accommodat Breakfast, Self-catering, ion Owners and Host homes of Trinidad property owners. It aids and Tobago in managing, promoting (STAOTT) and representing member businesses. Trinidad and Represents its President (868)-633- ttitoatnt@g www.ttitoa. Tobago affiliates/members and 4733/(868) mail.com com Incoming lobbies for assistance to 633- Tour address their 1403/(868) Operators development needs. 753-2775 Association (TTITOA)

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Piarco Airport Provides training to its Board Member 669-1689 Piarco.taxi@ No Website Taxi Co-op members in 685-4289 gmail.com Society collaboration with the Limited Airports Authority of Trinidad and Tobago and Ministry of Works and Transport St. Offers training to their Association 624-3560 stchristopher Website to Christopher’s members and will be Member taxicabsociet launch soon Taxi Co-op adding a tour operator ylimited@ga Society desk to the list of their mil.com Limited services Yacht Functions include Operations (868) 634- [email protected] www.ysatt.c Services lobbying and liaising Consultant 4938 om om Association with government of Trinidad agencies, encouraging and Tobago training and providing (YSATT) members with statistics/information pertaining to the yachting industry National Lists and acquires Neisha Ghany (868) 225- info@nation http://natio Trust of historical properties 4750 altrust.tt naltrust.tt/ Trinidad and /lands in order to Tobago permanently preserve and retain their natural features, animal, and plant life; Alliance of Seeks to support and Gillian Goddard thenewruralt https://ww Rural develop financially Kelly Fitzjames 498-6959 [email protected] w.facebook. Communities independent, com/TheNe of Trinidad community owned wRuralTT/ and Tobago Chocolate Businesses & affiliated projects using rural resources, labor & creativity. Cocoa Empowers stakeholders Gabriella 671-1001 [email protected] https://ww Development by leading and Gonzales o.tt w.facebook. Company of facilitating the com/cocoad Trinidad and development of the fine evelopment Tobago or flavoured cocoa companytt/ Limited sector. It seeks to (CDCTTL) increase production

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) whilst ensuring adherence to international quality standards, leading to improved value and a globally recognized brand Builds, standardizes and Division of maintains Tobago’s Customer (868)639- info@visittob www.visitto Tourism, tourism product in a Service 2125 ago.gov.tt bago.gov.tt Culture & manner consistent with Representative Transportatio the re-positioning (868)639- n strategy for Tobago as a 4636 preferred tourist destination. Drives the rejuvenation Ms. Sheena (868) 612- sdesvignes@ tobagoBeyo Tobago and competitiveness of Des Vignes 8825 tobagotouris nd.com Tourism tourism in Tobago. Marketing m.org Agency Its core mandate is to Coordinator Limited lead the (re) Marketing Unit (868) 799 - development of the 8199 island's tourism product Mrs Korice and the marketing and Nancis kaqnancis@t (re) positioning of Director obagotouris Tobago as a premier Product m.org island destination Development founded on the Unit (868)799- principles of sustainable 8381 tourism development. Tobago Bed Represents the bed and Kaye Trotman (868)799- tobagouniqu & Breakfast breakfast President 3655 ebbsc@hotm Association accommodations on the (868)639- ail.com island. 0162 T & T Tourism Manages approvals for Sandra (868)684- saliendre@h Development tourism project Aliendre 7978 otmail.com Limited applications with forms Executive Central Representative available from the Administratio (Tobago) n Services Tobago House of Tobago Assembly (THA). (CAST) Grant Fund Caters to locally owned Customer (868)623- www.tradei Facility - small and medium-sized Service 2931 nd.gov.tt Ministry of manufacturing Representative ext.2231

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Trade and businesses operating in (868)639- Industry T&T. Grants are for machinery and equipment by export oriented/import substituting small and medium-sized local manufacturers and agro processors. Tobago The private sector Nicholas (868)480- Hotel, representative for the Hardwicke - 3949 tobagohrta@ Restaurant hotel and restaurant President gmail.com and Tourism industry. Association Susan (868)678- Ramrattan - 5393 Secretary Association The main private sector (868)688- tobagodivesp of Tobago body which represents Sean Robinson 5071 ecialist@gma Dive the islands dive President il.com Operators industry. Tobago Hotel Represents private Chris James (868)639- tobagohotelt www.tobago & Tourism sector hotel and tourism President 9543 ourismassoc hoteltourism Association support businesses. @gmail.com .com Tobago Regulates the services Harris (868)304- harris_jungle Certified Tour of local tour guides as McDonald 1840 @hotmail.co Guide well as the information President m Association they disseminate. Tobago Represents Destination Theodore Greig (868)678- tedsunshine1 Hospitality Management 1838 @gmail.com and Tour Companies / Tour (868)639- Operator Operators 0547 Association Trinidad & Represents Destination Trevor Akan (868)680- infoclassictou Tobago Management President 7993 rsltd@gmail. Incoming Companies / Tour com Tour Operators Operators Association (Tobago Sub Committee) Tobago Car Represents Car Rental Hollison Baird (868)639- baridsrental Rental owners President 2528 @gmail.com Association (868)684- 0979

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Agency Description of Support Position of Telephone General Website Services Contact Email Person(s) Tobago Represents private bus Cloyd Williams (868)758- cloydwilliams National service owners President 0321 @live.com Maxi Taxi Owners & Drivers Association Windward Represents taxi service Bindley (868)355- decoteau.kar Taxi and tour operators DeCoteau 9696 [email protected] Association (868)660- m 4268 Tobago Taxi Represents taxi service Nolton Roberts (868)766- Taxicoop1@ Cab and tour operators President 6000 msn.com Cooperative (868)639- Society 7042 Limited Airport Taxi Taxi Service Nolton Roberts (868)766- Services: 6000 - Tobago Taxi Cab Assn. Rollicks John (868)766- - Tobago 0345 Taxi Owners & Driver Assn. The Tobago Represents taxi service Cloyd Williams (868)758- cloydwilliams Port Taxi & and tour operators President 0321 @live.com Maxi Drivers Federation of Association Tobago Bridal Represents wedding Jason Radix (868)731- tobagobridal Association planning services & President 0759 association@ events gmail.com Jason_radix @hotmail.co m

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Regional and International Support Organisations

Welcome to the MSME Resource Directory for the Hospitality and Tourism Sector in the Caribbean. This information identifies agencies that assist with business planning, setup, planning, and expansion, in order to enhance the quality of tourism products and services on offer. This guide includes five (5) support categories namely:

Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered Engages in programme-based activities designed to enhance the competitiveness Caribbean Export of regional small and medium-sized enterprises (SMEs) in priority areas including Development Agency ➢ Antigua and Barbuda Agro-processing, Creative Industries, Manufacturing and Specialised Tourism. It ➢ The Bahamas provides technical and financial assistance for: ➢ Barbados

Export Development ➢ Belize Helps businesses develop to the point where they can send goods and services ➢ Dominica abroad for sale. Services include training, technical assistance/advice, access to ➢ Dominican Republic finance through grant schemes and the provision of information and tools to ➢ Grenada support businesses to become export ready. ➢ Guyana

Export Promotion ➢ Haiti Helps businesses increase exports to current markets and penetrate new markets ➢ Jamaica such as the EU. It specifically assists firms with accessing the benefits of the ➢ St Kitts and Nevis CARIFORUM-EU Economic Partnership Agreement (EPA). ➢ Saint Lucia ➢ St. Vincent and the Business Advocacy Offers trade support initiatives for goods and services, including giving technical Grenadines assistance that helps companies and entrepreneurs better understand and take ➢ Suriname advantage of trade agreements. ➢ Trinidad and Tobago

Contact Details Person: A Bradshaw, Officer in Charge Telephone: (246) 436-0578 Email: [email protected] Website: http://www.carib-export.com

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered

Caribbean Development Provides technical assistance and financial resources through projects and ➢ Anguilla Bank (CDB) programmes to Borrowing Member Countries (BMCs), in order to support social ➢ Antigua and Barbuda and economic development. MSME support areas include entrepreneurship, ➢ The Bahamas creative industries (e.g. artisans), agriculture and rural development, and tourism. ➢ Barbados

➢ MSME Specific Programmes include: Belize Caribbean Technological Consultancy Services (CTCS) ➢ British Virgin Islands The CTCS Network supports the improvement of MSME competitiveness and ➢ Cayman Islands strengthens the capacity of business support organisations and public bodies to ➢ Dominica deliver professional services to MSMEs through direct technical assistance, ➢ Grenada workshops, and training attachments. ➢ Guyana

➢ Haiti Cultural and Creative Industries Innovation Fund (CIIF) CIIF’s goal is to enable the region’s cultural and creative industries to be globally ➢ Jamaica competitive. It provides grant funding for innovative projects within the creative ➢ Montserrat industries sector and specifically works to enhance the technical capacity of ➢ St Kitts and Nevis creative entrepreneurs. ➢ Saint Lucia ➢ St. Vincent and the Contact Details Grenadines Person: Director, Projects Department ➢ Suriname Telephone: (246) 426-7269 Email: https://www.caribank.org/contact-us ➢ Trinidad and Tobago Website: www.caribank.org ➢ Turks and Caicos Islands

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered

Organization of American Offers technical assistance and broad support to promote growth, innovation, SBDC Project Countries States (OAS) productivity and revenue for small businesses through improvements to their business administration. Assistance for MSMEs is focused through the sharing of ➢ Barbados the Small Business Development Centre (SBDC) Model from the United States to ➢ Belize the Caribbean. ➢ Dominica ➢ Jamaica SBDC Core Services: ➢ Saint Lucia SBDC core services are focused on three key areas that cover the needs of startups

as well as those of established businesses. These include:

• One-on-one, confidential, free and long-term technical assistance. General Caribbean Countries • Group training focused on subjects of interest to small businesses and ➢ Antigua and Barbuda presented by SBDC staff and private sector professionals. ➢ Barbados • Market research tailored to the client’s needs. ➢ Belize In 2012 a partnership program with the U.S. Government through the U.S. Mission ➢ Dominica to the Organization of American States (OAS), the OAS Department of Economic ➢ Grenada Development, Trade and Tourism (now Department of Economic and Social ➢ Guyana Development), the Caribbean Export Development Agency (Caribbean Export) and ➢ Haiti the University of Texas at San Antonio (UTSA) began the process of assisting five ➢ Jamaica countries in the Caribbean - Barbados, Belize, Dominica, Jamaica and Saint Lucia - in adapting the SBDC model. ➢ Dominican Republic ➢ Saint Kitts and Nevis Contact Details: ➢ Saint Lucia Robert McKinley, Associate VP, UTSA Institute for Economic Development | ➢ Saint Vincent and the Tel: +1.210.458.2450 | E-mail: [email protected] Grenadines Maryse Robert, Director, Department of Economic and Social Development, OAS | ➢ Suriname Tel: +1.202.370.4584 | E-mail: [email protected] Christopher McNair, Director, Competitiveness and Innovation, Caribbean Export | ➢ The Bahamas Tel: +1.246.436.0578 | E-mail: [email protected] ➢ Trinidad and Tobago Project Website www.SBDCGlobal.com | General Website www.oas.org

Country Specific Contact information http://www.oas.org/en/member_states/default.asp (click on the desired country)

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered ➢ The Bahamas Inter-American Provides financial and technical support to aid in social development, capacity ➢ Development Bank (IADB) building, and sustainable economic growth. MSME area of opportunities include Barbados Group Agribusiness, Manufacturing, Transport, Tourism, Media and Technology, with ➢ Belize ➢ Dominican Republic help available through IDB Lab (formally the Multilateral Investment Fund MIF) – which supports projects and early stage companies, from ideation all the way up to ➢ Guyana

scale. Opportunities include: ➢ Haiti

1. Technical Cooperation – for knowledge building activities (e.g. ➢ Jamaica training) ➢ Suriname 2. Venture Capital – selectively invests in businesses with the potential to

generate transformational impact ➢ Trinidad & Tobago 3. Debt financing – offers a range of debt products (funds that must be repaid) based on company needs 4. Events - a space for the exchange of ideas that will spark new projects and ventures. 5. Open innovation - challenges and prizes to discover innovations and

business models that can be applied to solve social problems and promote inclusion in the region.

Contact Details: Website: https://bidlab.org/en/products ** Also see Compete Caribbean Partnership Facility (below)** Compete Caribbean CCPF Countries Offers a technical assistance private sector development programme focused on Partnership Facility (CCPF) stimulating economic growth, increasing productivity, and encouraging innovation ➢ Antigua and Barbuda and competitiveness among micro, small and medium enterprises. Special ➢ The Bahamas assistance is available through “Pillar 1 – Productivity and Innovation in Private ➢ Barbados Sector Firms” as follows: ➢ Belize 1. Cluster Operations: initiatives that overcome barriers related to ➢ Dominica economies of scale and competitiveness. ➢ Grenada 2. Innovations Funds: initiatives aimed at resolving low productivity. ➢ 3. Technology Extension Services: technical assistance to improve business Guyana management processes and production processes. ➢ Jamaica

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered Compete Caribbean 4. Entrepreneurship: Technical assistance to institutions that provide ➢ St Kitts and Nevis Partnership Facility (CCPF) entrepreneurial support ➢ Saint Lucia cont’d ➢ St. Vincent and the Commencing 2018, Compete Caribbean also began a special Technical Cooperation Grenadines agreement with the Caribbean Tourism Organization for the regional development ➢ of Community-Based Tourism as a development model to enhance small business Suriname viability in the Caribbean. Visit www.ourtourism.onecaribbean.org/CBTtools ➢ Trinidad and Tobago

Contact Details: Person: Annie Bertrand - Pillar 1 Coordinator Office: 246-627-8549 │ Fax: 246-429-8869 Email: [email protected] Website: http://competecaribbean.org/

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered Drives regional tourism planning and development to encourage a general Caribbean Tourism supportive environment for tourism to thrive as the flagship Caribbean industry. ➢ Anguilla Organization (CTO) As a government led membership organization it offers technical support through ➢ Antigua and Barbuda tools and knowledge products in the area of tourism planning, disaster risk ➢ The Bahamas management, and community-based tourism. It also hosts networking events, ➢ Barbados undertakes service excellence assessments / certification, as well as capacity ➢ building training and educational opportunities in specialty areas. Assistance Belize includes: ➢ British Virgin Islands ➢ Cayman Islands Tools and Knowledge Products (Sustainable Tourism Division) ➢ Curacao ✓ Caribbean Sustainable Tourism Policy Framework (CSTPF) ✓ Hazard Management Guide for the Caribbean Tourism Sector ➢ Dominica ✓ Community Tourism Handbook, Diagnostic Tool and Profile template ➢ Grenada ✓ MSME Support Country Resource Guide ➢ Guyana ➢ Haiti Networking Events (CTO New York) ✓ State of the Caribbean Tourism Industry Conference (annually) ➢ Jamaica ✓ Caribbean Week New York (annually) ➢ Martinique ✓ Sustainable Tourism Development Conference (every 2 years) ➢ Montserrat ✓ Human Resources Development Conference (every 2 years) ➢ Puerto Rico

Service Excellence and Sustainable Tourism Recognition ➢ St. Eustatius ✓ Hospitality Assured Caribbean ➢ St Kitts & Nevis ✓ Sustainable Tourism Awards ➢ Saint Lucia

Capacity Building Training Seminars (Human Resources Division) ➢ Sint Maarten ✓ The Successful Taxi Driver Workshop ➢ St. Martin ✓ Tourism Education Workshops for Teachers ➢ St. Vincent and the ✓ Customer Relations for Frontline Personnel Grenadines ✓ Communicate Like A Pro ➢ Trinidad & Tobago ✓ Effective Crisis Communication ➢ Turks and Caicos ✓ Deliver a Dynamic Speech Islands ✓ Management of Service Quality ✓ Introduction to Dynamic Supervisory Management ✓ Management of Sites and Attractions

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered Financial Support for Skills Enhancement (CTO Foundation) Caribbean Tourism ✓ Tourism, hospitality, research and language training scholarships Organization (CTO) cont’d

Contact Details: Person: Director of Resource Mobilisation and Development Telephone: (246) 427 5242 Email: [email protected] Website: www.onecaribbean.org

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Agency Description - Business Planning, Resources and Networking Support Caribbean Countries Covered As a private sector led membership organization it offers technical support ➢ Anguilla Caribbean Hotel and through tools and knowledge products that strength tourism and hospitality ➢ Antigua and Barbuda Tourism Association businesses. It presents the needs of its members to government bodies, hosts ➢ Aruba (CHTA) networking events, capacity building training and provides educational ➢ The Bahamas opportunities in specialty areas. See below for details: ➢ Barbados ➢ Belize 1. Tools and Knowledge Products ➢ Bermuda ✓ Webinars ➢ Bonaire ✓ Publications ➢ British Virgin Islands ✓ Job Bank ➢ Cayman Islands ✓ Data Center ➢ Curaçao ✓ Zika Resource Centre ➢ Dominica ✓ Energy Benchmarking Tool ➢ República Dominicana 2. Networking Events ➢ Grenada ✓ Caribbean Hospitality Industry Exchange Forum (CHIEF) ➢ Guadeloupe ✓ Taste of the Caribbean ➢ Guyana ✓ Caribbean Travel Marketplace ➢ Haïti ➢ Jamaica 3. Financial Support for Skills Enhancement ➢ Martinique ✓ Hospitality, Tourism, Culinary, and Events Training Scholarships ➢ Puerto Rico ➢ Saint Barthélemy Contact Details: ➢ St. Kitts and Nevis Person: Membership Associate ➢ St. Lucia Telephone: 305.443.3040 ➢ St. Maarten Email: [email protected] OR ➢ St. Martin [email protected] ➢ St. Vincent and the Website: http://www.caribbeanhotelandtourism.com/ Grenadines ➢ Suriname ➢ Trinidad and Tobago ➢ Turks and Caicos Islands ➢ US Virgin Islands

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Agency Business Planning and Resource Support Description Caribbean Countries Covered The Competitive Business Unit (CBU) engages in development, expansion and OECS Commission promotion of exports in the OECS through the mobilization of technical and ➢ Anguilla financial support for traditional and emerging sectors and the provision of advice ➢ Antigua and Barbuda and assistance to member Governments and public sector agencies. ➢ British Virgin Islands

Priority sectors: ➢ Dominica - OECS Micro, Small Medium Sized Enterprises (MSMEs) ➢ Grenada - Manufacturing ➢ Martinique - Tourism ➢ Montserrat - Services: ➢ St Kitts and Nevis o Creative Industries (Fashion, Music, Handicraft) ➢ Saint Lucia o Information and Communication Technology (ICT) ➢ St. Vincent and the Focus areas: Grenadines - Export Development - Competitiveness - Entrepreneurship - Innovation

- Trade Information

Programme Areas:

- Technical assistance and Capacity Building - Export Promotion and Marketing - Innovative Business Start-ups

- Trade Information, Market Research and Intelligence - Institutional Strengthening of Trade Promotion Organizations (TPOs) and Business Support Organizations (BSOs) Activities include: - Policy alignment and implementation - Business support and advisory services

- Business Audits, Surveys, Business Profiles

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Agency Business Planning and Resource Support Description Caribbean Countries Covered - Export strategies OECS Commission cont’d - Training workshops, seminars and webinars - Acceleration, mentorship and apprenticeship programmes - Trade shows, Market Visits, Study Tours - Collection and dissemination of data and information

Contact Details Person: Jacqueline Emmanuel-Flood, Head, CBU Telephone: (758) 455-6400 Email: [email protected] Website: www.oecs.int

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