Operational Plan 2013/2014

www.scenicrim.qld.gov.au

Table of Contents Introduction ...... 1 1.0 Spectacular Scenery & Healthy Environment...... 4 1.1 Projects ...... 4 1.2 Programs ...... 6 2.0 Sustainable and Prosperous Economy...... 8 2.1 Projects ...... 8 2.2 Programs ...... 9 3.0 Open and Responsive Government...... 10 3.1 Projects ...... 10 3.2 Programs ...... 12 4.0 Relaxed Living and Rural Lifestyle...... 14 4.1 Projects ...... 14 4.2 Programs ...... 16 5.0 Vibrant Towns and Villages...... 18 5.1 Projects ...... 18 5.2 Programs ...... 19 6.0 Accessible and Serviced Region ...... 21 6.1 Projects ...... 21 6.2 Programs ...... 23 7.0 Healthy, Engaged and Resourceful Communities...... 26 7.1 Projects ...... 26 7.2 Programs ...... 28 8.0 Organisational Sustainability ...... 30 8.1 Projects ...... 30 8.2 Programs ...... 33 Appendix 1: Corporate Plan Strategy Codes...... 38 Appendix 2: Customer Service Standards...... 41

Introduction

Background This Operational Plan has been prepared to satisfy Council’s obligations under the Local Government Regulation 2012 (LG Regulation). This Operational Plan has been prepared concurrently with the 2013/2014 Annual Budget.

The Operational Plan outlines Council’s projects and programs that are designed to progress the implementation of the 5‐year corporate plan as required by s175 of the LG Regulation.

A project is a discrete body of work that occurs within the nominated timeframe. Examples include the delivery of a particular piece of infrastructure, a policy or program review or the implementation of new legislative requirements. Initiatives with a budgetary impact are usually also identified within Council’s budget documents; however projects may include activities funded by recurrent budget allocations. Programs, by contrast, represent the ongoing/recurrent operational activities of Council. Key performance indicators are nominated for each program and this provides a process for the measurement of Council’s performance.

Quarterly reports are provided from the Chief Executive Officer to the Council to track the organisation’s progress in delivering the nominated projects and programs.

Planning Framework The Operational Plan is a key component of Council's strategic planning framework, and should be considered in conjunction with other planning documents, including the long‐term financial plan, annual budget and Corporate and Community Plans.

The purpose of the 2013‐2018 Scenic Rim Regional Council Corporate Plan is to clearly outline the strategic approach that Council will take over the next five years in furthering the goals and objectives of the Scenic Rim Community Plan 2011‐2026. The annual Operational Plan and Budget detail the actions Council will take each year in furthering the delivery of the strategic direction of the Corporate Plan

Council's strategic planning framework is represented in the diagram provided below.

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The Corporate Plan is organised around the seven Community Plan Themes, being:  Spectacular Scenery and Healthy Environment;  Sustainable and Prosperous Economy;  Open and Responsive Government;  Relaxed Living and Rural Lifestyle;  Vibrant Towns and Villages;  Accessible and Serviced Region; and  Healthy, Engaged and Resourceful Communities.

The Corporate Plan also identifies an eighth theme of Organisational Sustainability. This recognises the non‐community facing aspects of Council's activities and operations.

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For each Corporate Plan theme, Council has nominated a Statement of Intent, identified Strategies to respond to and progress the policy objectives articulated by the Statement of Intent and established Measures to track progress in delivering relevant strategic outcomes.

Each operational plan project and program nominates relevant linkages and relationships to the Corporate Plan Strategies by the use of a unique code for each strategy. For ease of reference, a schedule of Corporate Plan Codes is provided in Appendix 1.

Risk Management Council is committed to implementing a systematic risk management methodology that identifies and addresses areas of potential risk within Council in a manner that is consistent with Australian Standards. Effective risk management is governed by an organisational Risk Management Framework that establishes the relationship between Council’s various risk management components and processes.

A key element of the Risk Management Framework is Council’s Organisational Risk Register. This register details how significant risks to the organisation are described, assessed and managed. It is maintained in accordance with Council’s Risk Management Policy and the Enterprise risk Management Guidelines. Linkages to the Organisational Risk register for each project and program are detailed by the Operational Plan. This Operational Plan should be read in conjunction with the Organisational Risk Register.

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1.0 Spectacular Scenery & Healthy Environment STATEMENT OF INTENT Council recognises the region’s unique natural environment and will proactively and sustainably work to preserve and enhance it in partnership with our community.

CORPORATE PLAN STRATEGIES SHE1 Ensure environmental considerations and sustainability principles are integrated into key decision‐making processes, policies and procedures including future land use planning, and infrastructure and organisational service delivery. SHE2 Conserve, protect and enhance the region’s unique biodiversity, scenic vistas, natural resources and ecological processes. This will include taking steps to minimise the impact of pest species, improving degraded land and waterways, and protecting and enhancing environmental corridors. SHE3 Engage and partner with key stakeholders in all sectors to progress prosperity and sustainability through coordinated decision making and regional ecosystem investment that duly recognises the significance of our environment and ecosystem services. SHE4 Recognise and support the right to farm by our rural landholders and provide appropriate tools, opportunities, incentives and support to strengthen environmental management practices. SHE5 Provide innovative waste reduction, recycling and management practices to minimise adverse effects of waste on the environment and impacts on the community. SHE6 Provide strong advocacy to ensure our region is protected from industries such as coal mines and coal seam gas development. SHE7 Recognise and manage the impacts of climate change and peak oil

1.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date SHEPJ01 CE6 Bushland Reserve bushfire Mitigation measures established and considered by the Health, SHE1 30/06/2014 mitigation Chief Executive Officer for “critical at risk” Bushland Building & SHE2 Reserves Environment ORG3 OS4 SHEPJ02 CE6 Review bushland reserve 1. Complete review of bushland review management Health, SHE1 1. 31/03/2014 management and procedures processes Building & SHE2 2. 30/06/2014 2. Provide report on review to Chief Executive Officer Environment SHE3 SHEPJ03 CE2 Erosion and sediment control Erosion and sediment control program developed, and Health, SHE1 31/12/2013 CE4 program considered by Council Building & SHE2 Environment SHE4 ORG2

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Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date SHEPJ04 CE4 Review Environmental Grant Environmental Grant Program reviewed and considered by Health, SHE1 31/03/2014 CE8 Program Council Building & SHE2 Environment SHE3 SHE4 OS2 SHEPJ05 CE3 Trees to Recovery Partnership 1. Identify suitable rural recovery project in consultation Health, SHE2 1. 31/01/2014 CE6 with partnership organisation Building & SHE3 2. 30/06/2014 WHS1 2. Implement project and report outcomes to Executive Environment SHE4 SHE7 RRL3 VTV2 SHEPJ06 CF5 Rural land capability assessment 1. Rural land capability analysis of Scenic Rim local Primary SHE4 1. 31/12/2013 CE2 government area completed Planning SPE1 2. 31/03/2014 CE3 2. Analysis considered by Council ORG4 Secondary RLR4 Community & Culture SHEPJ07 CE1 Central Landfill gas mitigation Landfill gas mitigation infrastructure installed in Property & SHE1 30/06/2014 CE2 infrastructure accordance with regulatory obligations Operations SHE2 CE3 SHE5 WHS1 SHE7 ASR1 SHEPJ08 CE1 Central Landfill infrastructure works New landfill cell and liner constructed Property & SHE1 30/06/2014 CE2 program Operations SHE2 CE3 SHE5 WHS1 ASR1 SHEPJ09 CE1 Enhance Council’s waste 1. Deliver public place waste bin replacement and public Property & SHE1 1. 30/06/2014 CE2 management program recycle bin installation program Operations SHE2 2. 30/09/2013 CE3 2. Implementation of new waste operational hours and SHE5 3. 31/12/2013 CE4 report outcomes and recommendations to Council SHE7 4. 30/06/2014 WHS1 3. Review waste collection area and provide ASR1 recommendations to Council 4. Implement recommendations adopted by Council SHEPJ10 CF5 Advocate against coal and coal Reconfirm Council’s position on coal and coal seam gas Community & SHE6 31/03/2014 CF11 seam gas development exploration and extraction with key stakeholders Culture SPE4 CE3 ORG5 PO1 SHEPJ11 CF5 Biodiversity Strategy 1. Develop draft Biodiversity Strategy Health, SHE1 1. 31/12/2013 CE3 2. Draft Biodiversity Strategy considered by Council Building & SHE2 2. 30/06/2014 CE6 Environment SHE3 CE8 SHE4 SHE7

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1.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) SHEPG01 CF5 Nature conservation 1. Land for Wildlife Health, Building SHE1 1. 50% of Land for Wildlife CE3 2. Voluntary Conservation Agreements & Environment SHE2 properties attended CE6 SHE3 2. All properties subject to CE8 SHE4 Voluntary Conservation WHS1 SHE7 Agreement attended SHEPG02 CF5 Waterways 1. Develop strong partnerships with key Health, Building SHE1 1. Leverage funding CE3 government and non‐governmental & Environment SHE2 received CE6 organisations eg. Healthy Waterways SHE3 2. Minimum of 10 CE8 2. Deliver 5‐year Rivers Program SHE4 partnerships or events WHS1 3. Deliver Healthy Country Program undertaken annually SHEPG03 CE6 Reserve Management 1. Deliver nominated actions from Health, Building SHE1 Reserve Management and WHS1 Reserve Management Plans & Environment SHE2 Bushfire Mitigation Plan 2. Undertake bushfire mitigation in SHE3 actions completed accordance with Management Plans SHE4 SHE7 ASR1 HER5 SHEPG04 CF5 Community Environmental 1. Deliver community education and Health, Building SHE1 Environmental grant funding CE3 Management awareness program & Environment SHE2 acquitted CE6 2. Deliver Community Environmental SHE3 CE8 Grants program in accordance with SHE4 WHS1 Community Grants Policy, SHE7 SHEPG05 CF5 Climate Change 1. Undertake Organisational emissions Health, Building SHE1 Emissions report completed by CE3 reporting of Scope 1 and Scope 2 & Environment SHE2 30/09/2013 CE6 2. Deliver nominated energy efficiency SHE3 upgrades SHE4 SHE7 ORG3 SHEPG06 CF5 Animal and Plant Pest Management 1. Deliver private property inspection Health, Building SHE1 1. Nominated property CE3 under Pest Management Plan program in accordance with & Environment SHE2 inspections completed CE6 approved inspection program SHE3 2. Nominated roadside CE8 2. Undertake roadside weed control SHE4 weed control actions WHS1 services ORG3 completed 3. Conduct animal and plant pest ORG4 management services within bushland reserves

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SHEPG07 CE2 Regulatory services under 1. Provide regulatory services for Health, Building SHE1 Requests for Action for high WHS1 Environmental Protection Act 1994 devolved environmentally relevant & Environment SHE2 risk matters responded to activities SHE3 within 48 hours 2. Provide sediment and erosion SHE4 regulatory services ORG3 3. Provide environmental nuisance ORG4 regulatory services SHEPG08 CE3 Fuel reduction strategy 1. Deliver Council’s fleet fuel reduction Fleet SHE1 Light fleet fuel consumption strategy SHE2 (average L/100km) at or below SHE7 2012/2013 financial year ASR1

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2.0 Sustainable and Prosperous Economy STATEMENT OF INTENT Council will contribute to the enhancement of the regional identity, support and foster sustainable economic growth for existing and new business to create local employment opportunities within our region whilst recognising the values and wellbeing of our community and natural environment.

CORPORATE PLAN STRATEGIES SPE1 Encourage local investment and sustainable business practices, and provide appropriate tools, opportunities, incentives and support to our business sector to build capacity, expertise, broaden the region’s economic base and enhance innovation. SPE2 Invest in appropriate infrastructure to stimulate the ongoing development of our region. SPE3 Ensure we operate in a way that recognises and supports business needs and aspirations while protecting broader community and environmental interests. SPE4 Advocate and support the planning and delivery of major projects that align with the community plan’s regional vision, in collaboration with government agencies and other key stakeholders.

2.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date SPEPJ01 CE2 Development compliance 1. Preparation of industry‐specific education materials Health, SPE1 1. 31/12/2013 CE5 awareness project 2. Development of draft awareness event program Building & ORG1 2. 31/12/2013 3. Awareness event program considered by the Chief Environment ORG3 3. 31/03/2014 Executive Officer ORG4 SPEPJ02 CF5 Local Agricultural Strategy 1. Draft Local Agricultural Strategy prepared Community & SPE1 1. 31/03/2014 CE8 2. Draft Strategy considered by Council Culture SHE4 2. 30/06/2014 ORG1 RLR4 SPEPJ03 CF5 Business investment multimedia Business investment multimedia package developed in Community & SPE1 30/06/2014 CE8 package partnership with key stakeholders Culture ORG1 SPEPJ04 CF5 Agribusiness and ground water 1. Project framing completed Community & SPE1 1. 31/12/2013 CE8 resource management land and 2. Project Scope developed and considered by Council Culture SHE3 2. 31/03/2014 water study SHE6 ORG1

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2.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) SHEPG01 CF5 Tourism Strategy Key recommendations of the Signage Community & SPE1 Signage strategy CF11 Strategy implemented Culture SPE3 recommendations RL1 implemented SHEPG02 CF5 Destination Marketing Annual marketing and promotions plan Community & SPE1 Marketing and promotions CE8 implemented Culture SPE3 plan implemented ORG1 SHEPG03 CF11 Economic Development Framework 1. Host regional agribusiness form Community & SPE1 Economic development 2. Partner relevant groups to deliver Culture SPE3 program activities undertaken the Scenic Rim business Excellence ORG1 Awards OS1 3. Delivery of seminars and planning workshops tailored to small business sector SHEPG04 CF5 Visitor Information Centres Coordinate the operation of accredited Community & SPE2 1. VICs maintain accreditation IA2 Visitor Information Centres (VICs) at Culture RRL2 2. VIC visitation rates IA3 Beaudesert, Boonah, Canungra, VTV2 WHS1 Rathdowney and Tamborine Mountain OS2 SHEPG05 CF4 Council infrastructure flood recovery 1. Landslips and major erosion Works SHE1 Flood recovery program of CF6 2. Bridges and major culverts SPE2 works delivered in accordance CF11 3. Sealed roads and minor culverts ASR2 with approved NRRA disaster CF12 4. Unsealed roads funding IA1 5. Emergent works IA3 IA4 CE2 WHS1 SHEPG06 CF1 Alliance and contract works 1. Routine Maintenance Performance Works SPE2 Target return achieved CF10 Contract (RMPC) SPE3 CF11 2. Works for other Councils ORG5 CF15 3. Private works OS2 CE1 4. Other DTMR Contracts PO1 WHS1

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3.0 Open and Responsive Government STATEMENT OF INTENT Council will provide leadership that supports the diverse needs of our community. We value this diversity and will actively engage to deliver a range of affordable services in an efficient and fair manner. We will acknowledge the aspirations of our community when making decisions in an ethical and transparent way.

CORPORATE PLAN STRATEGI ES ORG1 Continue to develop initiatives and processes to communicate and engage with our diverse community. ORG2 Facilitate community participation in decision making. ORG3 Create a corporate environment underpinned by ethical behaviour that fosters a proactive customer service culture, processes and procedures that progress open and accountable governance and apply a risk management approach. ORG4 Provide streamlined and practical regulatory services that deliver on the shared vision with the community. ORG5 Provide strong advocacy on local issues of significance and pursue an integrated whole‐of government approach to planning, coordination and improvements in the provision of essential services and infrastructure.

3.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date ORGPJ01 CF11 Website review and redevelopment 1. Review content in conjunction with internal Strategy & ORG1 1. 31/12/2013 stakeholders Governance ORG3 2. 31/03/2014 2. Revise content and structure OS4 3. 31/12/2013 3. Develop and implement internal procedures for ongoing management and maintenance of data ORGPJ02 CF11 Crisis communications strategy 1. Review current Public Information Manual Strategy & ORG1 1. 31/12/2013 CE7 2. Draft Organisational Crisis Communications Governance ORG3 2. 31/03/2014 Strategy and considered by Chief Executive Officer OS4 ORGPJ03 CF5 Review Community Engagement 1. Review Community Engagement Policy in Strategy & ORG1 1. 30/09/2013 CF11 Policy conjunction with internal stakeholders Governance ORG2 2. 31/03/2014 CE8 2. Report outcomes and recommendations of the ORG3 review considered by Council ORGPJ04 CF5 Review local law making process 1. Review local law making process to ensure Strategy & ORG3 1. 30/09/2013 CF6 alignment with relevant regulatory provisions Governance ORG4 2. 30/09/2013 CE2 2. Report outcomes and recommendations of the review considered by Council

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Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date ORGPJ05 CF7 Organisational management system 1. Finalise implementation of organisational Primary ORG3 1. 30/06/2014 CF4 management system Strategy & OS4 2. 30/06/2014 2. Implementation of staff performance Governance OS3 management system component Secondary Human Resources Information Services ORGPJ06 CF5 Local law review 1. Review local laws in conjunction with internal Strategy & ORG 1 1. 31/12/2013 CF6 stakeholders Governance ORG3 2. 31/03/2014 CF12 2. Report outcomes and recommendations of the ORG4 CE2 considered by Council ORGPJ07 CF6 Development Assessment Process 1. Implement pre‐lodgement management software Planning ORG4 1. 30/06/2014 CE2 Improvement 2. Review Building Envelope application process OS3 2. 30/09/2013 CF6 3. Conduct a review of the counter enquiry and pre‐ OS4 3. 30/09/2013 lodgement meeting process 4. 30/09/2013 4. Conduct a review of telephone and general enquiry 5. 30/06/2014 process 6. 30/06/2014 5. Implement Council of Mayors SEQ Development Assessment Leading Practice Framework 6. Report on review outcomes considered by Chief Executive Officer ORPJ08 CF2 Key strategic projects 1. Project framework and scoping documentation Strategy & ORG1 1. 31/12/2013 CF4 developed Governance ORG5 2. 31/03/2014 CF5 2. Project framework and scoping documents OS2 considered by Council OS3 OS5

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3.2 Programs Program Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) No. ORGPG01 CF5 Community Engagement Deliver key initiatives in accordance with Strategy & ORG1 Approved program initiatives CF11 the approved Community Engagement Governance ORG2 delivered CE8 program ORG3 RCR4 OS2 ORGPG02 CF5 Strategic Communication 1. Media liaison and communication Strategy & ORG1 1. Media requests from CF11 2. Corporate promotion and Governance ORG2 metropolitan and national CE8 communication ORG3 dailies responded to within 3. Social media communication RCR4 24 hours OS2 2. Local media requests responded to within agreed timeframes 3. Fortnightly media monitoring reports provided to Councillors and Executive Team ORGPG03 CF5 Corporate Identity 1. Graphic design Strategy & ORG1 1. 5‐day turnaround for CF11 2. Corporate publication development Governance ORG2 standard graphic design CE8 services ORG3 requests 3. Corporate branding RCR4 2. Published materials comply OS2 with Corporate Branding standards ORGPG04 CF5 Information Access and Privacy 1. Deliver compliant statutory and Strategy & ORG1 1. Right to Information CF6 performance reporting Governance ORG2 applications processed CF7 2. Maintain compliant information / ORG3 within statutory CF8 disclosure registers ORG4 timeframes CF11 3. Maintain compliant right to OS2 2. Statutory‐compliant CE5 information publication scheme and OS3 Publication Scheme information request management published on Council’s process website 4. Maintain compliant information privacy functions ORGPG05 CF5 Delegations and Authorisations 1. Maintain compliant delegations Strategy & SPE 1. CEO delegation requests CF6 processes and registers Governance ORG3 processed within 10 CF7 2. Maintain compliant local government ORG4 business days CF9 authorised persons and worker 2. Updates to delegation systems register recorded within 5 business days

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ORGPG06 CF4 Policy Development and Review 1. Maintain register Strategy & SPE3 Council policies reviewed CF5 2. Provide coordinated policy Governance ORG1 within nominated review CF11 development and support services ORG2 schedule CF12 ORG3 CE2 ORG4 CE3 ORG5 CE6 OS1 CE8 OS2 OS4 ORGPG07 CF6 Complaints Management 1. Maintain a rigorous Complaints Strategy & ORG1 Complaints responded in CF7 Management Program Governance ORG3 accordance with Complaints CF11 2. Deal with complaints in a manner OS2 Management Process CF13 compliant with legislative timeframes CE2 requirements PO3 ORGPG08 CF6 Statutory Financial Reporting 1. Deliver annual financial reports Finance ORG3 Annual Financial Statement 2. Asset revaluations in accordance with OS1 adopted by Council within required timeframes OS2 statutory timeframes OS3 OS4 ORGPG09 CF2 Corporate strategy coordination 1. Maintain register of strategies Strategy & ORG1 1. Council strategies reviewed CF4 2. Provide coordinated strategy Governance ORG5 within nominated review CF5 development and support services OS2 schedule 3. Ensure alignment of key strategic OS3 2. Strategies delivered within documents and deliverables OS5 nominated timeframes ORGPG10 CF1 Property Management 1. Manage Council’s Community Leasing Property & ORG2 1. Leases / agreements CE2 Program as required Operations SHE1 maintained within currency PO3 2. Manage acquisitions and resumptions of SHE2 period WHS1 land and easements as required SHE3 2. Signing and sealing of 3. Manage Council’s Agistment program SPE3 survey plans managed in 4. Administer signing and sealing of survey ASR1 accordance with statutory plans as required OS1 timeframes 5. Manage purchasing and sale of Council land 6. Manage Council’s Legal Document Register

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4.0 Relaxed Living and Rural Lifestyle STATEMENT OF INTENT Council will manage future growth opportunities and development to preserve our natural assets and to enhance our rural lifestyle.

CORPORATE PLAN STRATEGIES RRL1 Assist the community to build capacity to respond to their needs and aspirations while also delivering programs and supporting events that promote active participation across all sections of our community. RRL2 Identify, plan and respond to the sport, recreation and leisure needs of our region by providing appropriate facilities and open space, and supporting a range of programs that will foster a healthy and active community. RRL3 Create a region that is home to a diverse range of residential options, a place where people desire to live, work and play. RRL4 Develop a planning vision and supporting planning instruments for the region which promotes community aspirations and clearly articulates the unique qualities of our natural assets and the identity of our towns, villages and communities.

4.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date RRLPJ01 CF6 Improve and streamline building 1. Undertake review of current processes and Health, RRL3 1. 30/09/2013 CE2 and plumbing assessment opportunities for improvement Building & SHE1 2. 31/12/2013 CE5 processes 2. Review report considered by Chief Executive Environment SPE1 WHS1 Officer SPE3 ORG3 ORG4 OS2 OS3 OS4 RRLPJ02 CF6 Implement Planning Scheme 1. Beaudesert Shire Planning Scheme Amendment Planning RRL4 1. 31/06/2014 IA2 Flooding Amendments No. 6 gazetted SHE1 2. 31/06/2014 CE4 2. Boonah Planning Scheme Amendment No. 3 ASR1 3. 31/06/2014 CE8 gazetted 3. Ipswich Planning Scheme Amendment No. 3 gazetted RRLPJ03 CF5 Implementation of Beaudesert 1. Public consultation of BGMS Planning Scheme Planning RRL3 1. 31/03/2014 CF11 Growth Management Strategy Amendment Package commenced RRL4 2. 30/06/2014 CE3 2. BGMS Planning Scheme Amendment Package SHE1 CE4 gazetted SPE3 CE8 ORG2 ORG5 VTV4 OS2

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Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date RRLPJ04 CF6 Develop new planning scheme 1. Policy position papers considered by Council Planning RRL3 1. 31/12/2013 CF11 2. Strategic Framework considered by Council RRL4 2. 30/06/2014 IA2 SHE1 CE2 SPE3 CE3 ORG2 CE4 ORG5 VTV4 OS2 RRLPJ05 CF5 Implement Boonah Planning Public consultation of Boonah Planning Scheme Planning RRL3 30/06/2014 CF11 Scheme Amendment No. 5. Amendment Package No. 5 (Lake Moogerah Reserve) RRL4 CE3 SHE1 CE4 SPE3 CE8 ORG2 ORG5 VTV4 OS2 RRLPJ06 CF5 Implement the Canungra Local 1. Public consultation of Canungra Local Planning Planning RRL3 1. 31/03/2014 CF11 Planning Study to have statutory Study Planning Scheme Amendment Package RRL4 2. 30/06/2014 CE3 effect in the Beaudesert Shire commenced SHE1 CE4 Planning Scheme 2007. 2. Canungra Local Planning Study Planning Scheme SPE3 CE8 Amendment Package gazetted ORG2 ORG5 VTV4 OS2 RRLPJ07 CF6 Deliver ongoing "level 2" flood Level 2 flood mapping for rural land areas considered by Planning RRL4 30/06/2014 CF8 mapping for the rural areas of the Council SHE1 CE2 catchments within the Scenic Rim SPE3 CE3 local government area. ORG5 HER5 OS4 RRLPJ08 CF5 Socio‐demographic analysis 1. Undertake a socio‐demographic analysis of the Primary RRL3 1. 30/09/2013 CF11 Scenic Rim local government area Planning RRL4 2. 31/12/2013 CE3 2. Analysis completed and considered by Council SHE1 CE4 Secondary SPE3 CE8 Community & ORG2 Culture ORG5 VTV4 OS2

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4.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) RRLPG01 CF6 Building and plumbing 1. Building approval services Health, Building SPE3 1. Applications processed CE2 2. Building compliance services & Environment ORG3 within statutory CE5 3. Plumbing approval services ORG4 timeframes WHS1 4. Plumbing compliance services RRL4 2. Requests for Action for high VTV4 risk matters responded to within 48 hours RRLPG02 CF6 Development Compliance 1. Higher risk development compliance Health, Building RRL4 1. Nominated high risk CE2 assessment & Environment SPE3 inspections undertaken CE5 2. Community response services ORG3 2. Requests for Action for high WHS1 ORG4 risk matters responded to VTV4 within 48 hours HER5 RRLPG03 CF5 Camping Grounds 1. Camping ground operations Property & RRL2 Camp site and facility capacity IA3 2. Camping ground maintenance Operations SPE2 available for use grounds CE8 3. Camping ground capital upgrades HER5 during school and public WHS1 ASR1 holidays RRLPG04 IA3 Arts and Culture 1. Delivery of Arts and Culture Policy Community & RRL1 1. Delivery of 2 x 6‐month CE8 2. Operation of Beaudesert and Boonah Culture HER1 programs for Cultural CF5 Cultural Centres HER4 Centres 3. Cultural and Built Heritage VTV2 2. Delivery of School holiday 4. Regional Arts Development Fund VTV3 programming (RADF) program 3. Minimum of 3 cultural capacity building activities conducted RRLPG05 CF5 Community Development 1. Implement Social Plan including Community & RRL1 1. Annual Social Plan review CE8 continuation of Scenic Rim Culture HER1 completed and published WHS1 Community Transport Initiative, HER4 by 31 August Priority Youth‐based Program, Family VTV2 2. Annual Sport and events and activities and Annual VTV3 Recreation Plan review Review. published by 31 August 2. Implement Sport and Recreation Plan 3. Minimum of 8 community including Healthy & Active Program, events/ceremonies youth and community sport and delivered recreation promotion, and Professional Development Workshops. 3. Deliver Council events program 4. Deliver Youth Leadership Program

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) RRLPG06 CF6 Development Assessment 1. Development Application assessment Planning RRL4 1. Development applications CE2 services SPE3 processed within statutory CE5 2. Pre‐lodgement and development ORG3 timeframes WHS1 advisory services ORG4 2. Requests for Notices, 3. Planning Certificates VTV4 Certificates and other 4. Planning information registers information under Planning Act provided within statutory timeframes RRLPG07 CF6 Operational Works (OPW) 1. Development Application OPW Technical RRL4 OPW development CE2 assessment services Services SPE3 applications processed within CE5 2. Pre‐lodgement and development ORG3 statutory timeframes WHS1 advisory services ORG4 VTV4

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5.0 Vibrant Towns and Villages STATEMENT OF INTENT Council will work to improve the vibrancy of our towns and villages whilst recognising their heritage values and natural assets.

CORPORATE PLAN STRATEGI ES VTV1 Provide support to the community to own, develop and deliver diverse initiatives that reflect their individual character. VTV2 Create attractive and engaging places and spaces with a focus on town and village centres. VTV3 Support community events, activities and celebrations. VTV4 Encourage a mix of growth and development in our town centres to invigorate them, while recognising their heritage and character. VTV5 Ensure the provision of parks, open spaces and community infrastructure is consistent with identified local and regional needs.

5.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date VTVPJ01 CF5 Establish Heritage Register 1. Undertake public consultation Primary VTV1 1. 31/12/2013 CF6 2. Submit proposed register to Council for consideration Planning VTV2 2. 31/03/2014 CE2 VTV4 CE8 Secondary SPE3 Community & ORG4 Culture RRL1 RRL3 OS2 VTVPJ02 CF2 Town vibrancy 1. Project scope delivered Primary VTV1 1. 30/09/2013 CF4 2. Project scope considered by Council Community & VTV2 2. 31/12/2013 CF5 Culture VTV4 IA2 VTV5 IA5 Secondary RRL4 CE4 Planning SPE1 CE8 Property & SPE2 WHS1 Operations ASR1 OS2

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5.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) VTVPG01 CF3 Parks 1. Deliver mowing maintenance services Property & VTV2 1. Requests for Action CF5 to parks and reserves as per agreed Operations VTV5 responded to within 5 CF6 service levels RRL2 business days IA2 2. Deliver roadside mowing program as RRL3 2. Requests for Action for IA3 per agreed service levels ASR1 Tree Work responded to CE1 3. Maintain aesthetics and functionality HER5 within 10 working days CE4 of parks through regular maintenance WHS1 3. Parks slashing schedule CE8 4. Deliver slashing program as per delivered in the month WHS1 agreed schedule specified or in the month immediately after (excluding areas to be slashed monthly) VTVPG02 CF3 Nurseries and Gardens 1. Deliver landscape and garden n Property & VTV2 1. Requests for Action CF5 maintenance as per agreed service Operations VTV5 responded to within 5 CF6 level RRL2 business days IA2 2. Deliver Tree Management Program RRL3 2. Monitor and document IA3 3. Deliver Free Tree Program ASR1 the number of: free trees CE1 HER5 distributed; trees and CE4 WHS1 shrubs planted in parks; CE8 and plants distributed to WHS1 community groups VTVPG03 CF5 Public Amenity Facilities 1. Public amenity facility maintenance Property & VTV2 Requests for Action for public IA2 2. Public amenity facility operations Operations VTV5 amenity facility maintenance IA3 3. Public amenity facility capital RRL2 responded to within 48 hours IA6 upgrades RRL3 CE1 ASR1 WHS1 HER5 VTVPG04 CF3 Park buildings and furniture 1. Park buildings and furniture Property & VTV2 1. Requests for Action CF5 maintenance Operations VTV5 responded to within 5 CF6 2. Park building and furniture RRL2 business days IA2 operations RRL3 2. Playground equipment IA3 3. Park buildings and furniture capital ASR1 inspected annually CE1 upgrades HER5 CE4 4. Playground equipment operations WHS1 CE8 5. Playground equipment maintenance WHS1 6. Playground equipment capital upgrades

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) VTVPG05 CF5 Grants Programs 1. Community grants program Community & VTV1 1. Deliver 4 rounds CF6 2. Regional Arts Development Fund Culture VTV3 community grants funding CF14 (RADF) RRL1 annually CF15 3. Sport and recreational grants RRL2 2. Deliver 2 rounds RADF CE8 RRL3 funds annually ORG1 3. Deliver annual round of SPE2 Sport and Recreation SHE1 funding SHE2 SHE3 SHE4

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6.0 Accessible and Serviced Region STATEMENT OF INTENT Council will provide and advocate for infrastructure and services in accordance with the prioritised needs of our growing community.

CORPORATE PLAN STRATEGIES ASR1 Apply asset management, financial and environmental sustainability principles as fundamental components of infrastructure planning and management. ASR2 Provide a sustainable infrastructure network which provides adequate accessibility across the region. ASR3 Support community services to enhance connectivity between the region’s towns and villages and major adjoining urban centres. ASR4 Advocate for our region to facilitate investment for the provision of other key infrastructure and networks.

6.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date ASRPJ01 CF2 Continue advancing Asset Revise Asset Management Plans based on Long Term Technical ASR1 30/11/2013 CF5 Management Financial Plans for 2013/14 Services ASR2 CF6 ASR3 IA1 SPE2 IA2 ORG5 IA3 OS1 IA4 IA5 CE4 ASRPJ02 CF2 Stormwater Network Analysis Review of hydraulic capacity of stormwater networks Technical ASR1 31/03/2014 CF5 Services ASR2 CF6 ASR3 IA1 SHE1 IA2 SPE2 IA3 ORG5 IA4 OS1 IA5 CE1 CE4 ASRPJ03 IA2 Ensure Road Signage is Renewed 1. Develop a road signage renewal and maintenance Works ASR2 1. 31/12/2013 IA3 and Maintained Plan ASR3 2. 31/12/2013 IA4 2. Deliver Warning Signage Implementation Plan HER5 CF6 OS2 CF12 OS3

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Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date ASRPJ04 CF2 Review Drainage Strategy Strategy document reviewed and updated Works ASR1 31/12/2013 CF5 ASR2 CF6 ASR3 IA1 SHE1 IA2 SPE2 IA3 ORG5 IA4 OS1 IA5 CE4 ASRPJ05 CF2 Review Road Strategy Strategy document reviewed and updated Primary ASR1 30/09/2013 CF5 Works ASR2 CF6 ASR3 IA1 Secondary SHE1 IA2 Technical SPE2 IA3 Services ORG5 IA4 OS1 IA5 CE4 ASRPJ06 CF2 Develop floodways and causeway 1. Draft strategy developed Works ASR1 1. 31/12/2013 CF5 strategy 2. Draft strategy considered by Council ASR2 2. 31/03/2014 CF6 ASR3 IA1 SHE1 IA2 SPE2 IA3 ORG5 IA4 OS1 IA5 CE4 ASRPJ07 CF2 Beaudesert Town Centre Bypass Alternative design of bypass completed Technical ASR2 30 /06/2014 CF5 Services SHE1 CF6 SPE2 IA1 SPE3 IA2 ORG2 IA3 ORG5 IA4 RRL3 IA5 RRL4 CE4 VTV4 SE4 OS2

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6.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) ASRPG01 CF1 Waste Disposal Management 1. Managed transfer station network Property & SHE1 Compliance with CF5 2. Managed recycling programs Operations ORG3 environmental legislative CF6 3. Managed Council landfill activities SPE2 requirements IA1 4. Manage closed landfills ASR1 IA2 5. Deliver waste education program ASR4 IA3 OS2 IA6 OS3 CE1 CE2 CE3 CE4 CE7 WHS1 ASRPG02 CF1 Waste Collection 1. Manage collection contract Property & SHE1 1. Replacement bins delivered CF5 2. Deliver new services Operations ORG3 within 3 business days CF6 3. Management of service requests SPE2 2. Missed collection serviced IA1 ASR1 within next business day IA2 ASR4 3. New services: IA3 OS2  New bins delivered IA6 OS3 within 7 days CE1  New collections CE2 commenced within 15 CE3 business days CE4 CE7 WHS1 ASRPG03 CF5 Cemeteries 1. Deliver cemetery mowing Property & ORG3 1. Requests for Action for CF6 maintenance as per agreed service Operations VTV2 mowing and maintenance IA1 level VTV4 responded to within 5 IA2 2. Deliver grave digging services as ASR1 business days. IA3 required OS2 2. Monitor and document IA6 3. Manage cemetery reservations and OS3 the number of interments CE1 interments as required at all Council Cemeteries CE2 4. Deliver grave maintenance services as across the Region. CE4 required 3. Process all applications for CE7 burials within 2 business WHS1 days,

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) ASRPG04 CF2 Bridge Program 1. Planning and Design Works / SHE1 1. Design completed 3 months CF5 2. Bridge maintenance Technical SPE2 prior to commencement of CF6 3. Bridge capital works Services SPE4 construction IA1 ORG5 2. Maintenance expenditure IA2 ASR1 to meet expenditure IA3 ASR2 guidelines and maintenance IA4 ASR3 activities undertaken as per IA5 OS1 “Bridge Strategy Report” CE1 OS2 3. Capital works undertaken CE4 as per approved budget WHS1 ASRPG05 CF2 Road and street program 1. Planning and Design Works / SHE1 1. Design completed 3 months CF5 2. Road and street maintenance Technical SPE2 prior to commencement of CF6 3. Aesthetic works Services SPE4 construction IA1 4. Road capital works ORG5 2. Maintenance expenditure IA2 5. Street capital works ASR1 to meet expenditure IA3 6. Road and street furniture ASR2 guidelines and maintenance IA4 7. Unsealed shoulder and pavement re‐ ASR3 activities undertaken as per IA5 sheeting OS1 “Road and Street CE1 8. Sealing and resealing OS2 maintenance Management CE4 9. Flood‐ways and causeways System” WHS1 3. Capital works undertaken as per approved budget ASRPG06 CF2 Drainage 1. Planning and Design Works / SHE1 1. Design completed 3 months CF5 2. Drainage maintenance Technical SPE2 prior to commencement of CF6 3. Drainage capital works Services SPE4 construction IA1 ORG5 2. Maintenance expenditure IA2 ASR1 to meet expenditure IA3 ASR2 guidelines and maintenance IA4 ASR3 activities undertaken as per IA5 OS1 “Road and Street CE1 OS2 maintenance Management CE4 System” WHS1 3. Capital works undertaken as per approved budget

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) ASRPG07 CF2 Footpaths 1. Planning and Design Works / SHE1 1. Design completed 3 months CF5 2. Footpath maintenance Technical SPE2 prior to commencement of CF6 3. Footpath capital works Services SPE4 construction IA1 ORG5 2. Maintenance expenditure IA2 ASR1 to meet expenditure IA3 ASR2 guidelines and maintenance IA4 ASR3 activities undertaken as per IA5 OS1 “Road and Street CE1 OS2 maintenance Management CE4 System” WHS1 3. Capital works undertaken as per approved budget

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7.0 Healthy, Engaged and Resourceful Communities STATEMENT OF INTENT Council will build and strengthen the social fabric of our growing region which is based on friendly, active and healthy communities and our natural environment.

CORPORATE PLAN STRATEGIES HER1 Assist in building community capacity through sport, recreation, arts and culture. HER2 Provide strong advocacy for quality health, social services education and training services that focus on the needs of the community. HER3 Provide a contemporary and independent library service throughout the region and partner state government agencies to ensure services reflect agreed State standards. HER4 Provide and support a variety of events of a local, regional and national significance that contribute to the social, cultural and economic prosperity of the region. HER5 Deliver public health and safety risk management initiatives, education and healthy lifestyle programs that promote and support a safe and healthy living environment.

7.1 Projects Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date HERPJ01 CF5 Develop system for collection and 1. Development of collection guidelines and collecting Community & HER3 1. 30/09/2013 IA2 preservation of local heritage strategies for local history information and sources Culture SPE3 2. 31/12/2013 CE4 information 2. Develop a strategy for future acquisitions to ORG4 CE8 maximise accessibility RRL1 RRL3 VTV1 VTV2 VTV4 OS2 HERPJ02 CF5 Improve availability and 1. Develop e‐collections to the extent that they offer a Community & HER3 1. 30/06/2014 IA2 community accessibility to library real alternative to borrowing of physical resources Culture SPE3 2. 30/06/2014 CE4 services 2. Develop and implement training packages to assist ORG4 CE8 residents access to information and library RRL1 participation RRL3 VTV1 VTV2 VTV4 OS2

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Project No. Risk Link Project Description Deliverable(s) Department Strategies Completion Date HERPJ03 CF5 Food recall system Food recall system developed and considered by the Health, Building & HER5 31/12/2013 CF6 Chief Executive Officer Environment ORG3 CE2 ORG4 CE4 OS2 CE8 HERPJ04 CF6 Small Animal Facility Upgrades Improvement upgrades completed including security Health, Building & HER5 31/03/2014 IA2 fencing, painting, hygiene system and pen refurbishment Environment ORG3 IA3 ASR1 CE2 WHS1 HERPJ05 CF5 Community Safety Program 1. Develop draft Community Safety Program in Strategy & ORG3 1. 31/03/2014 CF6 conjunction with internal stakeholders Governance OS2 2. 30/06/2014 CE8 2. Provide draft Community Safety Program to Council OS3 IA2 for consideration RRL1 IA3 RRL2 IA6 RRL3 WHS1 VTV2 VTV4

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7.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) HERPG01 CF5 Public Health 1. School‐based immunisation program Health, Building & SHE1 1. Completion of school‐ CF6 2. Public health regulatory services Environment SHE2 based immunisation IA3 3. Food safety licensing and regulatory SHE3 SLA program IA5 services VTV1 2. Requests for Action CE1 4. Local law community response and SPE1 for high risk matters CE2 approvals ORG3 responded to within CE3 ORG4 48 hours CE4 OS2 CE6 OS3 WHS1 HERPG02 CF5 Animal management 1. Dog and cat registration Health, Building & SHE1 1. Registration renewal CF6 2. After hours response Environment SHE2 process completed IA3 3. Community response SHE3 within statutory CE1 VTV1 timeframes CE2 SPE1 2. After hour emergency CE4 ORG3 response attended to CE5 ORG4 within nominated CE8 OS2 timeframes WHS1 OS3 3. Requests for Action for high risk matters responded to within 48 hours HERPG03 CF5 Education and awareness program 1. Domestic animal management Health, Building & SHE1 Nominated education CF6 2. Public health management Environment SHE2 and awareness activities CE2 3. Pest management SHE3 undertaken CE3 VTV1 CE8 SPE1 ORG3 ORG4 OS2 OS3

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) HERPG04 CR1 Community Facility Maintenance 1. Library maintenance as required Property & SHE1 1. Swimming Pools CF5 2. Library facility operations Operations SPE1 available for use CF6 3. Library capital upgrades SPE2 during nominated CF12 4. Swimming pool operations SPE3 opening hours IA1 5. Swimming pool maintenance ORG3 2. Swimming Pool water IA2 6. Swimming pool capital upgrades ORG5 tested monthly IA3 7. Community centre operations RRL1 during pool season IA5 8. Community centre maintenance RRL2 3. Libraries available for IA6 9. Community centre capital upgrades VTV2 use during nominated CE1 10. Visitor Information Centre VTV3 opening hours CE4 maintenance ASR1 4. RCD testing CE8 11. Visitor Information Centre operations HER1 completed 6 monthly 12. Visitor information centre capital HER2 5. Test and tagging of all upgrades HER3 electrical equipment 13. Memorial management HER4 completed quarterly. 14. Flood warning systems management OS1 6. Fire extinguisher 15. Saleyards management OS2 testing completed 16. Black‐spot Television management OS3 every 6 months 17. Rental property management OS4 18. Street lighting management WHS1 HERPG05 CF5 Libraries 1. Implement Libraries Strategic Plan Community & SPE2 1. Completion of CF8 2. Operate library branches and mobile Culture SPE4 libraries Strategic IA2 library service ORG1 Plan actions within IA3 3. Hold community "book buying" ORG3 nominated IA6 sessions in each full‐time static RRL1 timeframes CE4 library creating a regular event in the RRL2 2. Compliance with CE8 library / cultural life of the region VTV2 State Library of WHS1 4. Provide events, activities and services VTV3 Queensland to engage children, adults and people ASR1 performance with special needs HER1 standards. 5. Social media community engagement HER2 3. Community book HER3 buying sessions held HER4 at least once per year OS2 in each of the full‐ time branches. 4. Minimum of 2 client focussed activities per week 5. Programmed computer‐based activities delivered

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8.0 Organisational Sustainability STATEMENT OF INTENT Council strives to be a high performing and financially sustainable organisation with robust governance structures based on the principles of risk management and continuous improvement. We offer a safe, positive work environment, value and reward our staff and are committed to providing ongoing development and training.

CORPORATE PLAN STRATEGIES OS1 Implement and maintain an integrated strategic planning framework across Council, which embeds performance, financial and asset management principles. OS2 Deliver quality customer focussed services while recognising the impact on the capacity of ratepayers to pay, and contain rate increases as much as practicable. OS3 Provide corporate business systems to drive effective and efficient delivery of services and infrastructure. OS4 Implement effective risk management and maintain contemporary business processes. OS5 Build effective leadership and management capabilities across the organisation, encourage teamwork and innovation. OS6 Provide a systematic approach to staff performance management and development to create a high performance culture that delivers Council’s goals and objectives.

8.1 Projects Project Risk Link Project Description Deliverable(s) Department Strategie Completion Date No. s OSPJ01 CF2 Integration of long‐term strategic Develop initiatives to align long term financial plan, asset Primary OS1 30/06/2014 CF3 plans management plan and priority infrastructure plans Finance OS2 CF4 OS3 CF4 Secondary OS4 CF14 Technical ASR1 CF15 Services ORG3 Planning OSPJ02 CF3 Methods of payment 1. Implement electronic rates billing option Finance OS2 1. 31/12/2013 CF5 2. Implement additional direct debit options including OS3 2. 30/06/2014 CF7 fortnightly and full amount when due OS4 ORG1 ORG3 OSPJ03 CF4 Customer contact centre and 1. Progress implementation in accordance with Customer OS2 1. 30/06/2014 CF5 services approved Project Plan Service OS3 2. 30/09/2013 CF7 2. Review Council’s Customer Charter OS4 3. 31/12/2013 CE2 3. Review of Council’s Customer Relationship ORG1 CE8 Management System ORG3

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Project Risk Link Project Description Deliverable(s) Department Strategie Completion Date No. s OSPJ04 CF3 Ensure Council uses efficient Conduct a review of the general ledger and identify a Finance OS3 30/06/2014 CF7 business systems suitable structure to implement in 2014/2015 financial OS2 CF8 year OS4 OSPJ05 CF2 Asset management systems Revaluation including condition assessment of all asset Primary OS2 30/06/2014 IA2 classes Finance OS3 IA3 OS4 IA5 Secondary ASR1 Technical OS1 Services OSPJ06 CF3 Compliant procurement systems Implement LG Tender Box Finance OS1 31/03/2014 CF6 OS2 CF13 OS3 CF14 OS4 CF15 SPE1 SPE3 ORG3 OSPJ07 CF4 Business continuity 1. Wide Area Network (WAN) Information OS1 1. 31/01/2014 CF6 2. Implementation of telephony system Systems OS2 2. 31/12/2013 CF7 3. Software upgrade ‐ Windows 7 and Office 2010 OS3 3. 30/06/2014 CF8 OS4 CF12 ORG3 IA1 ASR1 CE3 HER5 OSPJ08 CF7 Information Management 1. Develop draft Digitisation Policy Information OS2 1. 31/12/2013 CF8 2. Draft Digitisation Policy considered by the Chief Systems OS3 2. 31/03/2014 Executive Officer OS4 3. 31/03/2014 3. Evaluation and implementation of intelligent ORG3 scanning software OSPJ09 CF7 Access to information 1. Implement electronic agendas for Council and Primary OS1 1. 30/06/2014 CF8 Committee meetings Information OS2 2. 30/06/2014 2. Disaster management flood mapping Systems OS3 3. 30/06/2014 3. Wi‐fi network OS4 Secondary ORG1 Strategy & ORG2 Governance ORG3 Planning OSPJ10 CF4 Delegations review 1. Conduct review of delegations in accordance with Strategy & OS1 1. 31/12/2013 CF5 regulatory requirements Governance OS2 2. 31/03/2014 CF6 2. Review outcomes and recommendations OS3 CE2 considered by Council OS4 CE5 ORG1 PO2 ORG2 ORG3 Operational Plan 2013/2014 Page 31 of 41

Project Risk Link Project Description Deliverable(s) Department Strategie Completion Date No. s OSPJ11 CF6 Risk management mapping 1. Develop materials and documentation to assist Strategy & OS1 1. 30/09/2013 CF7 level 3 risk identification and assessment Governance OS2 2. 31/12/2013 CF12 2. Provide support to Management Team to conduct OS3 3. 30/06/2014 level 3 risk identification and assessment OS4 3. Ensure level 3 risk registers are finalised for each ORG3 Department ORG4 ASR1 HER5

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8.2 Programs Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) OSPG01 CF5 Customer Service 1. Counter‐based Customer Service Customer OS2 Customer Service Standards CF6 Centres Service OS3 (refer to Appendix 2) CF7 2. Telephone contact service OS4 CF9 3. After hours emergency contact OS5 CF11 service ORG1 CE8 ORG3 WHS1 ORG4 OSPG02 CF4 Employer Branding 1. Promotion of SRRC as an Employer of Human OS3 1. Quarterly Employer of CF5 Choice. Resources OS4 Choice promotions CF6 2. Appropriate branding used during OS5 2. Annual review of CF7 recruitment advertising. OS6 recruitment branding CF9 3. Corporate uniforms that reflect our ORG1 3. Annual review of Corpora CF11 desired Employer Branding. ORG3 uniforms 4. Customer Service areas that reflect 4. Annual review of Customer our desired Employer Branding. Service and Work Areas 5. Work areas that reflect our desired Employer Branding. OSPG03 CF4 Workforce Planning 1. Workforce demand and supply Human OS2 1. Workforce demand and CF5 projections that informs the annual Resources OS3 supply projections CF6 budgeting process. OS4 completed annually CF7 2. Workforce Sustainability data, OS5 1. Workforce sustainability CF9 including workforce age, length of OS6 data collated quarterly WHS1 service, retirement projections and ORG3 core workforce skills and attributes. 3. Effective succession planning and knowledge retention strategies. OSPG04 CF4 Recruitment and Selection 1. Maintain Volunteers Register Human OS2 1. Volunteers, casual and CF5 2. Maintain Casual and Temporary Staff Resources OS3 temporary staff registers CF6 Register OS4 updated weekly. CF7 3. Effective and efficient recruitment OS5 2. Recruitment and Selection CF9 practices OS6 Training provided WHS1 ORG3 biannually OSPG05 CF4 Corporate Citizenship 1. Staff Induction Sessions. Human OS2 1. Induction presented to new CF5 2. Code of Conduct Training. Resources OS3 staff within one month of CF6 3. Effective Workplace Behaviour OS4 commencing employment CF7 Training. OS5 2. Corporate Citizenship CF9 4. Training regarding Organisational OS6 Training presented to new WHS1 Values and Teamwork. ORG3 staff within one quarter of commencing employment

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) OSPG06 CF4 Employee Development 1. Training Programs aimed at skills and Human OS2 Learning and Development CF5 competencies. Resources OS3 Program for each employee CF6 2. Training Programs inline with OS4 agreed annually within the first CF7 statutory requirements. OS5 quarter of the financial year CF9 3. Workplace Health and Safety Training OS6 WHS1 as risk mitigation and inline with ORG3 statutory requirements. 4. Annual Corporate Training Calendar reflecting general Corporate related training and development. 5. Professional development activities. 6. Study Assistance Program. 7. Personal Performance and Development Program (PPD). OSPG07 CF4 Management and Leadership 1. 360 PPD Program. Human OS2 1. 360 Degree Performance CF5 Development 2. Professional Development activities Resources OS3 Reviews completed CF6 focussing on Management and OS4 annually. CF7 Leadership Development. OS5 2. Management and CF9 3. Management and Leadership OS6 Leadership Development WHS1 Development done through ORG3 needs for Leadership Group Leadership Group and Management identified annually within Team Workshops. the first quarter of the financial year OSPG08 CF4 Employee Wellbeing 1. Structured Employee Safety Plan Human OS2 1. Employee Safety Plan and CF5 (SafePlan 2). Resources OS3 Employee Health and CF6 2. Structured Employee Wellness Plan. OS4 Wellness Plan reviewed CF7 3. Rehabilitation and Return to Work OS5 annually. CF9 Framework. OS6 2. Directorate and Corporate WHS1 4. Directorate Health and Safety ORG3 Health and Safety Committees. Committee meetings held 5. Corporate Health and Safety quarterly Committee. OSPG09 CF5 Employee Engagement 1. Contact Officers Committee. Human OS2 1. Contact Officers Committee CF9 2. Employee Focus Groups. Resources OS5 and Employee Focus Group CF10 3. Local Government Employee Group OS6 meetings held quarterly (LGEG). ORG3 2. LGEG meetings held in accordance with the provisions of the EBA OSPG10 CF9 Reward and Recognition 1. Valued Employee Awards. Human OS2 1. Valued Employee Award CF10 2. Safety Champion Awards. Resources OS3 presented quarterly 3. Service Recognition Awards. OS4 2. Safety Champion Award OS5 presented annually OS6 3. Service Recognition Awards ORG3 presented annually Operational Plan 2013/2014 Page 34 of 41

Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) OSPG11 CF5 Employee Relations 1. Enterprise Bargaining Agreement Human OS2 1. Negotiations for new EBA CF9 (EBA) or similar Resources OS3 or similar commenced at CF10 2. Contemporary Staff Disciplinary OS4 least 6 months prior to Policy and Procedures OS5 expiry. 3. Training for Leadership Group OS6 2. Staff Disciplinary Policy and regarding the EBA and Staff ORG3 Procedures reviewed every Disciplinary Policy and Procedures. 3 years. 3. Training for Leadership Group regarding the EBA and Staff Disciplinary Policy and Procedures presented biannually. OSPG12 CF5 Continuous Improvement 1. Innovation Awareness Promotion. Human OS2 1. Structured Innovation CF9 2. Feedback/Learnings presented by Resources OS3 Awareness Promotion CF10 attendees of workshops, seminars, OS4 biannually. conferences and recipients of Study OS5 2. Feedback/Learnings Assistance. OS6 presented by attendees of 3. Debriefs /Learnings presented at the ORG3 workshops, seminars, conclusion of major Programs and conferences and recipients Projects. of Study Assistance within 4. Employee Suggestions for one quarter after the Improvement Framework. learning activity. 5. Training in Management of Change. 3. Debriefs/Learnings presented within one quarter of the conclusion of major Projects. 4. Biannual training for Leadership Group in Management of Change OSPG13 CF9 Corporate Health Check 1. Human Resources Metrics, e.g. Human OS2 1. Human Resources Metrics turnover rate, absenteeism rate, Resources OS5 collated quarterly overtime ratios, entitlement OS6 2. WHS analysis completed balances, etc. ORG3 monthly. 2. WHS Analyses. 3. PPD analysis completed 3. PPD Analyses. annually 4. Exit Interview Analyses. 4. Exit interview analyses 5. Organisational Culture, Climate and collated quarterly Staff Satisfaction Surveys. 5. Organisational Culture, Climate and Staff Satisfaction Surveys conducted biannually

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Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) OSPG14 CF2 Corporate Budget Management 1. Deliver annual budget within Finance OS1 Annual budget adopted by 30 CF3 legislative timeframes OS2 June CF4 2. Perform quarterly budget reviews OS3 CF6 3. Report actual performance against OS4 CE8 budget to Council monthly ORG3 OSPG15 CF2 Revenue Management 1. Levy rates every 6 months Finance OS1 Annual rates outstanding less CF3 2. Monitor outstanding rates and OS2 than 6% CF4 debtors and enforce collection OS3 CF5 actions OS4 CF6 ORG3 CF7 OSPG16 CF2 Treasury Management Invest funds surplus to requirements in Finance OS1 Investment returns to be CF3 accordance with legislation and Council’s OS2 greater than average QTC CF4 Investment Policy OS3 overnight cash rate CF5 OS4 CF6 ORG3 CF7 CF14 OSPG17 CF2 Payables Management 1. Staff and Councillor payment Finance OS1 1. Payment of salaries and CF3 management OS2 wages by fortnightly CF4 2. Supplier payment management OS3 deadline CF5 OS4 2. Payment of suppliers in CF6 ORG3 accordance with council CF7 terms and contract CF14 deadlines OSPG18 CF1 Corporate Procurement Management 1. Management of centralised Finance OS1 1. Nil issues raised in annual CF2 procurement function OS2 financial audit on procurement CF3 2. Management of stores OS3 practices CF4 OS4 2. Stocktake undertaken CF5 SPE1 annually CF6 SPE3 CF7 ORG3 CF14 CF15 OSPG19 CF2 Insurance Risk Management 1. Ensure Council is adequately insured Finance OS1 Insurance policies maintained CF3 2. Management of insurance claims OS2 and renewed annually CF4 OS3 CF5 OS4 CF6 CF7 CF14 IA3 IA6 WHS1 Operational Plan 2013/2014 Page 36 of 41

Program No. Risk Link Program Description Deliverable(s) Department Strategies Key Performance Indicator(s) OSPG20 CF1 Fleet and Plant Management 1. Class 1 HP (Heavy Plant eg Fleet OS1 1. Purchases made in CF3 earthmoving and road construction OS3 accordance with adopted CF14 plant) OS4 10 year replacement CF15 2. Class 2 HV (Heavy vehicles eg trucks SHE1 program IA3 >4.5t GVM) ASR1 2. Positive return on plant IA4 3. Class 3 LV (Light vehicle eg sedans, CE1 utilities) CE3 4. Class 4 LP (Light plant eg mowers, WHS1 chainsaws) OSPG21 CF1 Manage Council Buildings and Depots 1. Scheduled maintenance as per Property & OS1 1. RCD testing completed 6 CF2 agreed service levels Operations OS2 monthly. CF4 2. Building and depot operations ORG3 2. Test and tagging completed CF5 3. Reactive maintenance as required ASR1 quarterly. IA1 4. Capital improvements as per agreed ASR2 3. Fire extinguisher testing IA3 investment plan completed every 6 months IA6 CE1 WHS1 OSPG22 CF4 Business continuity 1. Production server refresh Information OS1 1. Annual test of Business CF6 2. Disaster Recovery (DR) server refresh Systems OS2 Continuity Plan CF7 3. Desktop refresh OS3 undertaken CF8 4. Annual test of DR procedures OS4 2. Annual refresh of CF12 5. Library PC refresh ORG3 computer equipment IA1 ASR1 completed within program CE3 HER5 timelines OSPG23 CF4 Information Management 1. Ongoing internal audit program Information OS2 1. Reduction in data storage CF6 2. Shared network drive cleansing Systems OS3 for ECM unregistered files CF7 3. Sentencing and destruction OS4 CF8 ORG3 CE2

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Customer Service Standards Appendix 1: Corporate Plan Strategy Codes CORPORATE PLAN THEME CORPORATE PLAN STRATEGY 1.0 Spectacular Scenery & SHE1 Ensure environmental considerations and sustainability principles are integrated into key decision‐making Healthy Environment processes, policies and procedures including future land use planning, and infrastructure and organisational service delivery. SHE2 Conserve, protect and enhance the region’s unique biodiversity, scenic vistas, natural resources and ecological processes. This will include taking steps to minimise the impact of pest species, improving degraded land and waterways, and protecting and enhancing environmental corridors. SHE3 Engage and partner with key stakeholders in all sectors to progress prosperity and sustainability through coordinated decision making and regional ecosystem investment that duly recognises the significance of our environment and ecosystem services. SHE4 Recognise and support the right to farm by our rural landholders and provide appropriate tools, opportunities, incentives and support to strengthen environmental management practices. SHE5 Provide innovative waste reduction, recycling and management practices to minimise adverse effects of waste on the environment and impacts on the community. SHE6 Provide strong advocacy to ensure our region is protected from industries such as coal mines and coal seam gas development. SHE7 Recognise and manage the impacts of climate change and peak oil. 2.0 Sustainable and Prosperous SPE1 Encourage local investment and sustainable business practices, and provide appropriate tools, opportunities, Economy incentives and support to our business sector to build capacity, expertise, broaden the region’s economic base and enhance innovation. SPE2 Invest in appropriate infrastructure to stimulate the ongoing development of our region. SPE3 Ensure we operate in a way that recognises and supports business needs and aspirations while protecting broader community and environmental interests. SPE4 Advocate and support the planning and delivery of major projects that align with the community plan’s regional vision, in collaboration with government agencies and other key stakeholders. 3.0 Open and Responsive ORG1 Continue to develop initiatives and processes to communicate and engage with our diverse community. Government ORG2 Facilitate community participation in decision making. ORG3 Create a corporate environment underpinned by ethical behaviour that fosters a proactive customer service culture, processes and procedures that progress open and accountable governance and apply a risk management approach. ORG4 Provide streamlined and practical regulatory services that deliver on the shared vision with the community. ORG5 Provide strong advocacy on local issues of significance and pursue an integrated whole‐of government approach to planning, coordination and improvements in the provision of essential services and infrastructure.

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4.0 Relaxed Living and Rural RRL1 Assist the community to build capacity to respond to their needs and aspirations while also delivering Lifestyle programs and supporting events that promote active participation across all sections of our community. RRL2 Identify, plan and respond to the sport, recreation and leisure needs of our region by providing appropriate facilities and open space, and supporting a range of programs that will foster a healthy and active community. RRL3 Create a region that is home to a diverse range of residential options, a place where people desire to live, work and play. RRL4 Develop a planning vision and supporting planning instruments for the region which promotes community aspirations and clearly articulates the unique qualities of our natural assets and the identity of our towns, villages and communities. 5.0 Vibrant Towns and Villages VTV1 Provide support to the community to own, develop and deliver diverse initiatives that reflect their individual character. VTV2 Create attractive and engaging places and spaces with a focus on town and village centres. VTV3 Support community events, activities and celebrations. VTV4 Encourage a mix of growth and development in our town centres to invigorate them, while recognising their heritage and character. VTV5 Ensure the provision of parks, open spaces and community infrastructure is consistent with identified local and regional needs. 6.0 Accessible and Serviced ASR1 Apply asset management, financial and environmental sustainability principles as fundamental components of Region infrastructure planning and management. ASR2 Provide a sustainable infrastructure network which provides adequate accessibility across the region. ASR3 Support community services to enhance connectivity between the region’s towns and villages and major adjoining urban centres. ASR4 Advocate for our region to facilitate investment for the provision of other key infrastructure and networks. 7.0 Healthy, Engaged and HER1 Assist in building community capacity through sport, recreation, arts and culture. Resourceful Communities HER2 Provide strong advocacy for quality health, social services education and training services that focus on the needs of the community. HER3 Provide a contemporary and independent library service throughout the region and partner state government agencies to ensure services reflect agreed State standards. HER4 Provide and support a variety of events of a local, regional and national significance that contribute to the social, cultural and economic prosperity of the region. HER5 Deliver public health and safety risk management initiatives, education and healthy lifestyle programs that promote and support a safe and healthy living environment.

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8.0 Organisational Sustainability OS1 Implement and maintain an integrated strategic planning framework across Council, which embeds performance, financial and asset management principles. OS2 Deliver quality customer focussed services while recognising the impact on the capacity of ratepayers to pay, and contain rate increases as much as practicable. OS3 Provide corporate business systems to drive effective and efficient delivery of services and infrastructure. OS4 Implement effective risk management and maintain contemporary business processes. OS5 Build effective leadership and management capabilities across the organisation, encourage teamwork and innovation. OS6 Provide a systematic approach to staff performance management and development to create a high performance culture that delivers Council’s goals and objectives.

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Appendix 2: Customer Service Standards Written Correspondence: When you write or email Council, we aim to: ‐ Respond to you within 10 working days. ‐ If we cannot complete your request within that time an expected completion date will be supplied with an acknowledgement of your correspondence.

This acknowledgement can be in written form, by telephone, facsimile or email

Telephone Responsiveness: When you telephone Council’s general enquires line, we aim to: ‐ Answer your call within 20 seconds. ‐ Have not more than a 2% abandonment rate. ‐ Provide courteous and professional assistance.

Telephone Call Back: When you request an officer return your call and you leave your contact details, we aim to return your call within 2 working days.

Requests for Action: When you lodge a request for action or a submission of a development application we aim to: ‐ Provide a response within the relevant service standard for the service you requested.

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