ANNUAL 2017 CONTENTS Message from the Executive Chair 02 Message from the Principal Sponsor 04 About the Awards 06 Judges and the Process 08 About the Franchise Council of Australia 09 Australian Established Franchisor of the Year 11 Australian Emerging Franchisor of the Year 15 International Franchisor of the Year 18 Multi-Unit Franchisee of the Year 20 Single-Unit Franchisee of the Year, two or more staff 23 Single-Unit Franchisee of the Year, less than two staff 26 Franchise Woman of the Year 29 Field Manager of the Year 32 Supplier of the Year 36 Excellence in Marketing 39 Excellence in International Franchising 43 Franchise Innovation 44 Franchisor Social Responsibility 47 Franchisee Community Responsibility and Contribution 50 Franchise Hall of Fame 52 Published on behalf of: Franchise Council of Australia Published by: Executive Media | ABN 30 007 224 204 PO Box 2195, Malvern East VIC 3145 430 William Street, Melbourne VIC 3003 Phone: 1300 669 030 | Fax: (03) 9508 0899 Tel: (03) 9274 4200 | Fax: (03) 9329 5295 Email: [email protected] | Website: www.franchise.org.au Email: [email protected] | Website: www.executivemedia.com.au Disclaimer: © This publication is copyright. No part of it may be produced, stored in a retrieval system or transmitted in any form or by any means including electronic, mechanical photocopy, recording or otherwise without the permission of the Franchise Council of Australia or the publisher. This publication may also contain information, text, and images created and/or prepared by individuals or institutions other than Franchise Council of Australia or the publisher, that may be protected by copyright. Users must seek permission from the copyright owner(s) to use any copyrighted material. As copyright holders are not, for the most part, indicated in text or in image captions on pages in this publication, please contact Franchise Council of Australia for this information, and for all permission requests. Readers are advised that Franchise Council of Australia or the publisher cannot be held responsible for the accuracy of statements made in advertising or editorial, nor the quality of goods and services advertised. Opinions expressed throughout the publication are the contributors’ own and do not necessarily reflect the views or policy of Franchise Council of Australia or the publisher. While every reasonable effort has been made to ensure the accuracy of the information contained in the publication, the publisher takes no responsibility for those relying on the information. 502066A_Boost Juice Pty Ltd I 2353.indd 1 11/9/17 11:50 am MESSAGE FROM THE EXECUTIVE CHAIR It is with immense pleasure that I congratulate all entrants, MYOB is a highly valued and fitting principal sponsor for finalists and winners of the 2017 MYOB FCA Excellence in these awards. MYOB and the franchise sector are aligned in Franchising Awards. the shared purpose of working hard to support the success of enterprising women and men. MYOB understands the Franchising is a highly successful and economically important immeasurable effort that every business puts in to achieve model of entrepreneurship. As a business model, it is success and growth, as well as the passionate, hardworking unrivalled in its capacity to take a business idea and expand and talented individuals who make franchising the vibrant it into a nationally or internationally franchised network. Of industry that it is today. equal importance is its ability to provide franchisors and franchisees with the opportunity to achieve their business We extend a big thank you to the awards judges for dreams, and for passionate employees to fulfil their volunteering their time, experience and expertise to the career goals. awards program. It is only with this valuable and selfless contribution that it is possible to celebrate the talented It is these high-achieving franchise systems, and the talented individuals and brands that are excelling in our individuals within them, that are celebrated at the MYOB FCA franchise community. Excellence in Franchising Awards. The talent, creativity and success that we recognise through The awards process is an arduous one, as entrants are asked the 2017 MYOB FCA Excellence in Franchising Awards to outline their road to success, and to reflect in detail on showcases why we have good reason to be very upbeat and their business goals and the pathway, actions and initiatives optimistic about the future of franchising. We are energised that they have taken to achieve them. It is pleasing to see that by the drive, initiative, innovation and passion that we celebrate. this year’s entrants are, once again, of the highest calibre, showing outstanding skill in business analysis and strategic Together with the inspiration and motivation provided thinking, and acumen that will be the foundation for future by the awards finalists, and with our sector’s collective achievements. strength as a forward-looking, exciting and proven model for entrepreneurial success, the FCA looks forward to working To all finalists and entrants, I commend all of your hard work with you to make 2018 a year of achievement and prosperity and encourage you to continue to participate in future awards for franchising. programs. To our 2017 winners, my sincere congratulations for your quality and compelling submissions, and outstanding success in your selected category. To those quiet achievers in the franchise community who are considering entering the awards in the future, I encourage you to submit your entry in 2018. The awards process itself provides a valuable opportunity to pause and reflect on your achievements, and success at the awards provides a fantastic BRUCE BILLSON opportunity to showcase your business and brand as a leader Executive Chair in this vibrant sector. Franchise Council of Australia PAGE 2 PAGE 2 502796A_ BAKERS DELIGHT Be the fce of our locl communit Join Austrli’s most successful bker frnchise Estblished frnchise opportunities vilble cross Austrli Cll 1300 309 759 or for further informtion, enquire online t www.bkersdeliht.com.u/frnchise 502796A_Bakers Delight Holdings I 2353.indd 1 21/9/17 10:05 am BDA777 FCA Awards Magazine 2017.indd 1 19/9/17 8:43 am MESSAGE FROM THE PRINCIPAL SPONSOR Australia is a nation of franchises. MYOB is delighted to be part of the Franchise Council of Australia (FCA) and proud to be a principal partner of the There are many factors that have driven the success NFC17. of this model here and overseas, the most important being the ability for individuals to start a business with We are a nation of franchises, and Australians understand significantly reduced risk. It’s a factor that exponentially the benefits that the franchise model brings to business, improves the likelihood of success. both big and small. Recently, franchises have been in the spotlight for all the Many small business operators would not have the wrong reasons. opportunity to run their own businesses without the While negativity towards the franchise model has franchise framework. dominated headlines, the National Franchise Convention MYOB, as part of our role to support the FCA, will push 2017 (NFC17) is a timely opportunity for us to change for measures that de-risk the franchise business model, the conversation by demonstrating the extraordinary value and we are constantly evolving our range of products so provided to new and aspiring business owners through that they best help franchisees to set up for success. the franchising model. MYOB is determined to do as much as it can to ensure The reality is that the relationship between franchisor and franchisee is one of shared success. That is why that franchise businesses are best placed to succeed, the relationship is often referred to as a ‘commercial because we know that Australia’s economy relies on a marriage’. vibrant franchise and small business sector. At MYOB, we are passionate about providing the tools that help businesses to achieve their potential. We do this by creating online accounting software solutions that are intuitive and efficient, and that return time to business owners. This allows them to return that time to the elements of their business that they enjoy, TIM REED Chief Executive Officer adding real value in the process. MYOB PAGE 4 PAGE 4 MYOB FREE AD - CTC PAGE 5 PAGE 5 ABOUT THE AWARDS FRANCHISING IN AUSTRALIA Franchising in Australia is a dynamic small business sector, with total revenue in excess of $171.6 billion. There are approximately 1120 business-format franchise systems and 79,000 franchise units that currently operate in Australia. The sector comprises entrepreneurs as franchisors, franchisees and suppliers to the sector, and employs more than 570,000 Australians. Organised by the Franchise Council of Australia, the Excellence in Franchising Awards recognise and reward excellence, and provide a platform for companies and individuals to showcase the amazing work they do in the franchising sector. 2017 AWARD CATEGORIES AND CRITERIA AUSTRALIAN EMERGING FRANCHISOR OF THE YEAR AUSTRALIAN ESTABLISHED FRANCHISOR This award is for excellence in franchising practice by an emerging franchise system that has been franchising its brand for between OF THE YEAR two and five years. This award is for excellence in franchising practice by an established AREAS ASSESSED INCLUDE: planning; franchisor leadership; franchise system that has been franchising its brand for more than support and satisfaction; financial performance of franchisor five years. business; financial performance of franchisees; and citizenship. AREAS ASSESSED INCLUDE: planning; franchisor leadership; INTERNATIONAL FRANCHISOR OF THE YEAR support and satisfaction; financial franchisor performance; financial This award is for excellence in franchising practice in Australia by a performance of franchisees; and citizenship. brand first established in another country. PAGE 6 PAGE 6 AREAS ASSESSED INCLUDE: planning; franchisor leadership; leadership; openness to learning and change; and community and support and satisfaction; financial franchisor performance; financial environmental contribution.