Enforcement Operations Agreement

Schedule 2

Appendix 17 – Dispensation Pack

tfl_scp_000555

Service Operations Directorate Transport for 4th Floor, Palestra 197 Blackfriars Road London SE1 8NJ

Copyright on the whole and every part of this document is owned by . No reproduction of the whole or any part of this document is to be made without the authority of Transport for London. This document is confidential to Transport for London. No part of this document or information contained in this document may be disclosed to any party without the prior consent of Transport for London. appendix 17

Table of Contents

1. Dispensations Business Rules

2. Dispensation Application Form

3. Dispensation Permit

4. Dispensation Leaflet with Fee Criteria

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The contents of this Appendix are intended to be illustrative examples of the type of a Dispensation Pack. These examples are not exhaustive and their format and/or the information and data contained within is subject to change. Where one example of a category of information is provided, this does not necessarily characterise all information in that category.

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1. Dispensation Business Rules

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Ref Scenario Action Decision Case Escalation Required D1 A dispensation application is received for a vehicle to stop 1. Accept payment. within the operational hours of either a loading or parking bay. 2. Make full notes on the Dispensation database. Issue No 3. A permit with a unique reference number shall be issued to the customer, to be displayed in the vehicle. A map detailing the location and an invoice for payment shall also be issued.

D2 A dispensation application is received for a vehicle to stop outside the operational hours of either a loading or parking 1. Seek approval from the previously designated TfL contact N/A bay. within the Roads Directorate.

N/A 2. All communication with those TfL parties are to be co-ordinated with the aim of meeting the deadlines set by the customer. 3. If approved: i. Accept payment. Yes

ii. Make full notes on the Dispensation database. Issue iii. A permit with a unique reference number shall be issued to the customer, to be displayed in the vehicle. A map detailing the location and an invoice for payment shall also be issued. 4. If rejected: i. Inform the customer, outlining the reasons for the rejection. Reject ii. Make full notes on the Dispensation database.

D3 A dispensation application is received for a vehicle to stop on any restricted part of the network that is not either a 1. Seek approval from the previously designated TfL contact N/A loading or parking bay. within the Roads Directorate.

N/A 2. All communication with those TfL parties are to be co-ordinated with the aim of meeting the deadlines set by the customer. 3. If approved: i. Accept payment. Yes ii. Make full notes on the Dispensation database. Issue iii. A permit with a unique reference number shall be issued to the customer, to be displayed in the vehicle. A map detailing the location and an invoice for payment shall also be issued. 4. If rejected: i. Inform the customer, outlining the reasons for the rejection. Reject ii. Make full notes on the Dispensation database.

D4 An incomplete dispensation application is received. Request further information form the customer. N/A No

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2. Dispensation Application Form

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Name: Address: Post code: Telephone no: Company: Reason for dispensation:

Details of vehicle requiring dispensation

Vehicle registration: Vehicle make: Vehicle model: Colour:

Dispensations are only normally issued for parking within a bay at times that the bay is valid for use

Road name: Bay location outside number/premises

Between the hours of: and Date(s) required:

I hereby accept the terms and conditions* of use for dispensations issued by Transport for London.

Signed: Date:

If this application is granted, the dispensation will be:

Collected from: Posted to Address as above: Faxed to:

MAYOR OF LONDON Transport for London tfl_scp_000555 -In Confidence- Page 6 of 16 appendix 17 Dispensation application – 13. The granting of a dispensation does not affect the our terms and conditions Traffic Management Order governing the use of the highway or any penalty charge notices issued. 1. Dispensations will only be issued where 14. The dispensation will only be valid if the Transport for London considers that no Vehicle Registration Mark is clearly displayed on alternative options are available. the permit 2. Dispensations will normally only be issued for 15. Applications for dispensation must be received use in marked bays in place on the red route. by Transport for London 5 working days before 3. A dispensation will not allow parking in any the dispensation is required. Late applications other location other than that specified on the are subject to additional charges and also may dispensation. be refused. 4. A vehicle displaying a dispensation must be The charges are as follows: moved on the instructions of a Police Officer, Police Community Support Officer or a Civil Dispensation Red lines Parking/ Enforcement Officer. length loading bays Each day £48 £38 5. A dispensation does not guarantee that a bay will be available to park in and will not entitle Late N/A £45 the holder to reserve a bay by obstructing its application use by other vehicles. Obstructing a bay on a (made with less red route is an offence. than 5-working days notice) 6. Dispensations must be applied for in writing using this form. The completed form may be These charges are being introduced to cover submitted using the following methods: the administrative cost of providing this service. By Post to Transport for London, 16. Payments for dispensations must be received Second Floor, Centre Tower by Transport for London prior to a dispensation Whitgift Centre being issued. Payment can be made in the Croydon, CR0 0XB following way: By Fax to 020 8253 6980 By post 7. When you make you application, our team will Cheques or postal orders can be sent to the advise you how long it will take to process; this address below with the dispensation form. will normally be within five working days (Dispensations will not be issued for cheques received without the application form). 8. The dispensation must be clearly displayed within the windscreen of the vehicle at all times Cheques are to be made payable to Transport to be considered valid. for London. 9. A dispensation becomes invalid if it is altered Transport for London, or defaced in any way. Second Floor, Centre Tower 10. Where a dispensation has been granted to Whitgift Centre allow loading to be carried out, once the Croydon, CR0 0XB loading process is completed, the dispensation By telephone ceases to be valid. To make a payment by telephone please call 11. Where charges are applicable for use of a 0845 603 4545 or 020 8253 7000 (Mon to Fri parking bay, the charges must be paid during 08.30 to 17.00). the period of parking in order for the dispensation to be considered valid. The following debit / credit cards are accepted: 12. Dispensations will not be issued retrospectively Visa/Mastercard/Delta/American Express/ to cover a period of parking where a penalty Diners Club/Switch. charge notice was issued.

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3. Dispensation Permit

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4. Dispensation Leaflet with Fee Criteria

tfl_scp_000555 -In Confidence- Page 12 of 16 appendix 17 TfL Traffic Enforcement

Temporary parking dispensations on London’s red route network

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About this leaflet You do not need a dispensation if you are: Applying for a red route dispensation This leaflet describes the process for applying for • Required by law to stop Applications for red route dispensations should be a parking dispensation on London’s red routes. It • Obliged to stop to avoid an accident made to TfL. TfL’s representatives should be able also explains the situation in which dispensations • Giving or receiving help following an accident or to advise you on the dispensations available for a may be granted and advises of the costs involved emergency, or taking action for public safety particular area. It is advisable to contact TfL as early as possible, giving at least five working days notice in the process. • Opening or closing a gate or barrier to allow to allow time for processing your application. What is a dispensation the vehicle to enter or leave premises, and it is not reasonably practical to stop elsewhere You may contact the dispensations team by: Parking on red routes in London is strictly • Using the vehicle for fire brigade, ambulance or Telephone: 0845 603 4545 or 020 8253 7000 controlled to ensure that traffic is kept moving. If police purposes 09.00 - 17.00 Monday to Friday you park your vehicle on the red route in contravention of the regulations, you could • Using the vehicle in connection with the (Select option 2 for ‘general enquiries’ and ask receive a penalty charge notice (PCN). removal of any obstruction the telephone representative for the dispensations department.) We understand that it is sometimes necessary • Using the vehicle in connection with to park in contravention of the red route maintenance, improvement or reconstruction Fax: 020 8253 6980 parking controls, for example, if you are moving of the carriageway Email: [email protected] house, making a bulky delivery (other than in the • Using a vehicle bearing the Royal Mail livery to Post: Transport for London normal course of business) or are undertaking collect or deliver mail Second floor Centre Tower building works. Therefore in some cases • Carrying out duties on the highway as a Whitgift Centre Transport for London (TfL) can allow statutory undertaker. Croydon CR0 0XB exemptions to the existing parking controls. Red route parking dispensations are managed by These are known as dispensations. TfL. The red route is clearly marked using red lines The application form is also available online at You will need a dispensation from TfL to either and/or roadside signs indicating that the road is tfl.gov.uk/redroutes. use the parking or loading bays for longer than the part of the red route network. A map of the red Each application for a dispensation must be time limit allowed or to park on the red lines. route network is available at tfl.gov.uk/redroutes submitted in writing using the correct form. When Dispensations for roads which have yellow lines you submit a request for a dispensation you will are managed by the relevant London Borough. You need to provide the following information: will need to contact the local borough council to • The date and time you need the dispensation arrange a yellow line dispensation. • The reason for the dispensation

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• The precise location (borough, street name, dispensation is needed). However, there is a What can I do if a dispensation is refused adjacent property number/name) greater cost associated with this (see section We may refuse your request for a dispensation • The red route controls in place at that site entitled ‘How much does it cost’). We are unable where the impact on the red route is considered • The registration number of the vehicle you to consider late applications for red line to be too great or where the grounds for the wish to park. dispensations due to the time required for dispensation are not considered appropriate, such detailed investigations. It is important to note that a dispensation issued as a late application for a red line dispensation. by TfL may be revoked by a Civil Enforcement How much does it cost If you are unhappy with the outcome of our Officer, Community Support Officer or a Police decision we would advise you to either; review The dispensation will only be valid if the Vehicle Officer without prior notification or warning. This the needs of your application and re-submit it to Registration Mark is clearly displayed on the will normally only be done where it is necessary to us or, write to the Customer Services Manager at permit. The cost of a dispensation is determined alleviate congestion or in the event of an emergency. the following address: by the location at which the dispensation is Please note that a dispensation may not be granted needed (red lines or loading/parking bays). You will Transport for London where reasonable parking alternatives are available. not be charged for an unsuccessful application. Second floor A dispensation can not be granted simply for Centre Tower The table below indicates the cost of reasons of convenience. For example, if you are Whitgift Centre administering and issuing a dispensation. making a delivery, TfL would expect loading/ Croydon unloading to take place in nearby parking or loading Dispensation Red lines Parking/ CR0 0BX bays rather than immediately outside a property. length loading bays TfL will reply to you and advise the reasons why Dispensations requested for parking on single or Each day £48 £38 your application was rejected. double red lines are only granted in exceptional Late application N/A £45 circumstances (such as erecting scaffolding, (made with less Applying for a parking dispensation moving heavy items). This type of dispensation than five from the London Boroughs often requires special consideration and review working days Each of the London boroughs sets their own which is undertaken by TfL traffic engineers and notice) regulations regarding parking dispensations. could involve carrying out a site visit before the In certain cases, and at the discretion of TfL, In order to apply for a dispensation please contact application can be granted. these charges may be waived for vehicles such as the parking division at the relevant London Late applications for parking and loading bay funeral or wedding vehicles. Borough authority. dispensations may be considered, (a late application is where requests for dispensations are received less than five working days before the

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London borough contacts Ealing Hounslow Richmond upon Thames Tel: 020 8579 2424 Tel: 020 8523 2000 Tel: 020 8891 1411 Barking and Dagenham www.ealing.gov.uk www.hounslow.gov.uk www.richmond.gov.uk Tel: 020 8592 5000 www.barking-dagenham.gov.uk Enfield Islington Southwark Tel: 020 8366 6565 Tel: 020 7226 1234 Tel: 020 7525 5000 Barnet www.enfield.gov.uk www.islington.gov.uk www.southwark.gov.uk Tel: 020 8359 2000 www.barnet.gov.uk Greenwich Kensington and Chelsea Sutton Tel: 020 8854 8888 Tel: 020 7937 5464 Tel: 020 8770 5000 www.greenwich.gov.uk www.rbkc.gov.uk www.sutton.gov.uk Tel: 020 8303 7777 www.bexley.gov.uk Hackney Kingston upon Thames Tower Hamlets Tel: 020 8356 5000 Tel: 020 8547 5757 Tel: 020 7364 5000 Brent www.hackney.gov.uk www.kingston.gov.uk www.towerhamlets.gov.uk Tel: 020 8937 4972 www.brent.gov.uk Hammersmith and Fulham Waltham Forest Tel: 020 8748 3020 Tel: 020 7926 1000 Tel: 020 8527 5544 Bromley www.lbhf.gov.uk www.lambeth.gov.uk www.lbwf.gov.uk Tel: 020 8464 3333 www.bromley.gov.uk Haringey Tel: 020 8489 0000 Tel: 020 8695 6000 Tel: 020 8871 6000 Camden www.haringey.gov.uk www.lewisham.gov.uk www.wandsworth.gov.uk Tel: 020 7278 4444 www.camden.gov.uk Harrow Merton Tel: 020 8863 5611 Tel: 020 8543 2222 Tel: 020 7641 6000 Croydon www.harrow.gov.uk www.merton.gov.uk www.westminster.gov.uk Tel: 020 8686 4433 www.croydon.gov.uk Havering Newham Tel: 01708 434343 Tel: 020 8472 1430 Corporation of London www.havering.gov.uk www.newham.gov.uk Tel: 020 7332 3553 www.cityoflondon.gov.uk Hillingdon Redbridge Tel: 01895 250111 Tel: 020 8478 3020 www.hillingdon.gov.uk www.redbridge.gov.uk

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