Wireless Protection Program

The Wireless Protection Program How do I report a claim? Why sign up? Filing a claim with eSecuritel is easy. Follow our 4 step The Wireless Protection Program is your total protection Tier 1 Devices Tier 2 Devices process to get your claim resolved quickly and efficiently. option, designed to give you peace of mind. By signing up $200.00 - $300.00 - $450.00 - $600.00 - now, you can save time, save money, and avoid aggravation Outright Retail Price $0 - $199.99 $299.99 $449.99 $599.99 $1500.00 should your device be lost, stolen, accidentally damaged, Call MTS to report a lost or malfunctioning. Complete Program Premium $7.00 $7.00 $7.00 $9.00 $9.00 or stolen device Call MTS Customer Care at 204-CALL-MTS (225-5687) Enhanced Program Premium $5.00 $5.00 $5.00 $7.00 $7.00 to suspend your service and protect yourself against Extended Warranty Program Fee $3.00 $3.00 $3.00 $3.00 $3.00 1 unauthorized use of your account. A police report may be required if a theft occurred. Deductible Per Claim $30.00 $100.00 $145.00 $175.00 $200.00 Your monthly Premium and Deductible are based on the new outright retail price of the model of your wireless Call to make a claim In the case of accidental damage, loss, theft or device on the purchase date. The deductible must be paid before you receive your replacement equipment and is malfunction, we can provide simple and fast help. non-refundable. Device needs to be active on the MTS network on the date of loss or damage. Call eSecuritel Customer Care Center at 888-324-7730. Claims must be reported within 60 days of the incident 2 and proof of loss and/or ownership must be provided, if requested. Only the account holder or authorized What’s covered? representative may file a claim. 1. The Complete Program covers your device for accidental damage, How will I be billed? Sign up today to avoid the price tag and headache loss, theft, and malfunction (after the manufacturer’s warranty expires). The monthly premium or fee will be added to your monthly wireless that comes with a lost, stolen, damaged or malfunctioning statement. It has a monthly premium of $7.00 or $9.00 depending on which tier Receive your replacement! phone. The chart below shows you just how much you your device falls into, based on the outright retail price. The Complete What are my claim limits? If your claim is approved, a deductible will be collected could save with our Wireless Protection Program! Program offers both the Enhanced and Extended Warranty Programs. based on the make and model of the device, a minimum You are allowed two (2) occurrences within a rolling 12 month period; not to of $30 or a maximum of $200. Once paid, your The insurance portion of the premium is $5.00 or $7.00 depending on exceed $1,500 per claim with an aggregate of $3,000. replacement device will be shipped to you. If you don’t 00 which tier your device falls into, based on the outright retail price. take delivery of the replacement device within 60 days of $799. Retail Price claim approval, your claim will be forfeited. Please visit: What if I find my missing device after my You 00 * 2. The Enhanced Program is insurance, and covers you for accidental 3 www.esecuritel.com/mts_partnersindemnity for your – $108. 1 Year Premium SAVE deductible schedule. Please keep the receipt, original box, damage, loss, and theft. It has a monthly premium of $5.00 or $7.00 claim is approved? 00 depending on which tier your device falls into, based on the outright Unfortunately, your claim cannot be cancelled once it has been approved manual and all packaging materials for your replacement Could – $200. Deductible retail price. in our system. Please remember to ship back your claimed device to avoid device for warranty purposes. % equipment and processing fees. Save 61

3. The Extended Warranty Program covers your device from malfunction, $491.00 after the manufacturer’s warranty expires. It has a monthly fee of $3.00 Return your device regardless of what tier your device falls into. What type of replacement device will I receive? *Savings may vary depending on your program or device. This savings is Replacements are often new but on occasion may be reconditioned. Once your claim is fulfilled, you’ll need to ship us your based off a device with a retail value of $799.00. Savings based on placing 1 Reconditioned equipment looks and functions just like new and meets all broken phone using the instructions and packing materials included with your replacement device. Failure approved claim (allotted 2) in a 12 month period. What’s not covered? manufacturer’s specifications. If the exact make and model is not available, Normal wear, pre-existing damage or malfunction, and cosmetic damage to do so within 30 days may result in equipment and your replacement will be of like kind and quality. processing fees of up to $300. to your wireless device are not covered. Other exclusions apply. Please read your insurance policy and extended warranty agreement terms and Once the device is returned, if no damage or trouble is How do I cancel? found with the equipment, eSecuritel reserves the right conditions, available at: 4 to collect a $50 fee. You may cancel at any time by calling MTS Customer Care 204-CALL-MTS www.esecuritel.com/mts_partnersindemnity (225-5687). Any unearned insurance premium and service warranty fees will iPhone Users: Please disable the Find My iPhone app be reimbursed in accordance with applicable law. on your damaged device or remove it from your iTunes account before shipping it. Failure to do so may result in When am I covered? Visit www.esecuritel.com/mts_partnersindemnity for our privacy statement fees of up to $300. To be eligible for insurance coverage immediately, you must enroll in the and your complete insurance policy and extended warranty agreement to program at the same time you purchase your new device from MTS (Point determine your rights, duties, and exclusions. of Sale). Enrollment for all programs is only available for 30 days after The Complete Wireless Protection Program combines our insurance and service For a full list of details and claim qualifications, visit www.esecuritel.com/ the point of purchase, so be sure to act quickly! For enrollments after the mts_partnersindemnity initial point of sale, coverage will start 30 days after signup. Extended warranty offerings.Visit www.eSecuritel.com/mts_partnersindemnity for our warranty begins immediately after your original manufacturer’s warranty Privacy Statement and your complete Insurance Policy and Service Warranty Agreement to determine your rights, duties, and exclusions. Note: The Complete Wireless Protection Program is a combination of expires. our insurance and service warranty offerings. To purchase the Enhanced or Extended Warranty Programs separately, please visit your nearest How do I enroll? MTS location or call MTS Customer Care at 204-225-5687 within 30 days You can enroll in the program when you purchase or upgrade to a new of purchase. The premium for exclusive insurance coverage is shown in device. If you select coverage after the point of sale, MTS provides a 30 Certificate Item 3 on the back. day grace period to sign up by calling MTS Customer Care (204-CALL-MTS [225-5687]) or visiting an MTS retail store. Please note, your device must be operational and have no physical damage at the time of program activation in order to enroll. Source: http://bit.ly/1fYntOD MTS-1188-eSec-07/15 www.esecuritel.com/mts_partnersindemnity AIG Insurance Company of Canada Item 10. This Certificate consists of the following forms: Service Fee & Deductible 1. Certificate Declarations Form 101136CA (04/10) The service fee and per replacement deductible are based on the new 145 Wellington St. West retail price* of the model of your wireless device when initially purchased. Toronto, ON M5J 1H8 2. Certificate Conditions Form 101131 (06/10) The service fee is due in advance each month and will be added to your (416) 596-3000 3. Communications Equipment Coverage Form 101123CA (03/09) monthly wireless bill. This product is available for $3.00 when purchased as part of the Complete Wireless Protection Program. The deductible is per Insurance covers lost, stolen and accidental damage incidents. 4. Coverage Effective Form 101127CA (03 09) replacement and is non-refundable. WIRELESS When combined with eSecuritel’s Extended Warranty Agreement, it forms the Complete Wireless Protection Program. 5. Amendatory Endorsements * “New retail price” means the non-discounted, non-subsidized retail price Specimen copies of the Forms referenced above are attached to this of your wireless device Certificate, or if not attached, are available at the following website, www. PROTECTION Certificate Declarations esecuritel.com/mts_partnersindemnity or may be obtained by calling this Device Value Monthly Charge Deductible toll free number, 888-324-7730. This coverage is being provided by AIG This Certificate is attached to and made a part of Master Policy Insurance Company of Canada. $0 – $199.99 $3.00 $30.00 PROGRAM #013104679. The Named Insured shown below has coverage under this Master Policy. $200.00 – $299.99 $3.00 $100.00 $300.00 – $449.99 $3.00 $145.00 Item 1. Named Insured: Authorized Representative Subscribers on file with the Communications Equipment Service Provider $450.00 - $599.99 $3.00 $175.00 shown in Item 5 who have active service with such Communications Other Material Disclosures Equipment Service Provider. $600.00 - $1,500.00 $3.00 $200.00 Named Insured mailing address: This brochure contains a summary of information regarding the Program. Term Period On file with Communications Equipment Service Provider. In addition, this Program may change or be modified during your term. We will not cover loss or damage caused directly or indirectly by any of the Coverage under this agreement is provided on a one (1) month prepaid Item 2. When Coverage under Certificate is Effective: exclusions listed in the complete Master Insurance Policy and Forms. PLEASE basis. Coverage is effective immediately and will automatically renew each Coverage under this Certificate is effective as shown in the Coverage READ THE INSURANCE POLICY CAREFULLY TO DETERMINE YOUR RIGHTS, month so long as you pay your Service Fee on a monthly basis. You will Effective Date Endorsement attached to these Declarations. be eligible to file an extended warranty service contract claim 365 days DUTIES AND WHAT IS AND IS NOT COVERED. To obtain the most up-to-date (12 months) after (1) the enrollment date or (2) the date your original Item 3. Premium coverage information and a complete Insurance Policy, visit www.esecuritel. manufacturer’s warranty expires, whichever comes first. Premium for Coverage Provided under this Certificate: $5.00 or $7.00 per com/mts_partnersindmenity or call 888-324-7730. month of coverage. You are not required to purchase insurance to activate wireless service. The Coverage Limitations employees of this location are NOT QUALIFIED or AUTHORIZED to discuss $1,500.00 per claim; two (2) claims within a twelve (12) month period. Item 4. Communications Equipment Service Provider or evaluate insurance coverage. Any questions regarding the Wireless Name: MTS Inc. Purchaser & Seller Protection Program should be directed to 888-324-7730. Refer to Certificate The Purchaser (“Subscriber”) of this Agreement is the owner of the covered Address: 333 Main St. Item 4 for insurance only premiums. Winnipeg, Manitoba, Canada R3C 3V6 equipment. The Seller of this Agreement is listed on your receipt. You are not required to purchase the Extended Warranty Agreement Service Warranty Provider & Administrator Item 5. Authorized Representative to purchase the lost, stolen, and accidental coverage under the Wireless Name: Partners Indemnity Insurance Brokers Ltd. eSecuritel Holdings, LLC (“eSecuritel”) Protection Program. Please contact MTS at 204-CALL-MTS (225-5687) to P.O. Box 03, Alpharetta, GA 30009 Address: 3410 South Service Road, Upper Level purchase the insurance separately. Burlington, Ontario, Canada L7N 3T2 (888) 324-7730 Phone: 1-855-681-7069 x203 (toll free) This coverage may provide a duplicate of other sources of coverage. Contact your insurance agent to determine if you have coverage for your Item 6. Limits of Insurance wireless device under existing insurance policies you may currently own. Other Material Disclosures Occurrence Limit of Insurance: $1,500.00 per Occurrence for each Named Your renters or homeowners policy may provide the insurance you need. Insured. Ask about any policy exclusions. Review your deductible and coverage This brochure contains a summary of information regarding the eSecuritel amounts to be sure they still fit your needs. Service Warranty Agreement and is not a full and complete version. Some Aggregate Limit of Insurance: $3,000.00 per Named Insured or two (2) provisions may differ by province based upon applicable law. PLEASE occurrences within a twelve (12) month period, whichever comes first. A claim must be reported within 60 days from the date of the loss. You will READ THE COMPLETE EXTENDED LIMITED WARRANTY CAREFULLY TO have 60 days to provide all information requested for claim adjudication. If DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED. Item 7. Deductible you don’t take delivery of the replacement device within 60 days of claim The deductible will be the amount corresponding to the retail price* of For more information or to obtain a complete copy of this Agreement, visit approval, your claim will be forfeited. If payment isn’t received within 10 www.esecuritel.com/mts_partnersindemnity or call (888) 324-7730. the Named Insured’s wireless device when initially purchased. days of the due date, your coverage may be cancelled. The obligations of eSecuritel under this Agreement are backed by the full Non-discounted, Deductible Your program automatically renews month-to-month. You may cancel at Non-subsidized Retail Price* faith and credit of eSecuritel’s parent company Brightstar Corp. (9725 NW any time by calling MTS at 204-CALL-MTS (225-5687) and any unearned 117th Ave, #300, Miami, FL 33178 (305-421-6000)). If eSecuritel does not $0 – $199.99 $30.00 premium will be refunded in accordance with applicable law. perform its obligations hereunder within sixty (60) days after the Subscriber $200.00 – $299.99 $100.00 The Program is a replacement service provided to customers of MTS. This files a claim with eSecuritel, the Subscriber is entitled to file a claim directly coverage is being provided by the AIG Insurance Company of Canada, with Brightstar Corporation $300.00 – $449.99 $145.00 through Partners Indemnity Insurance Brokers, Ltd. You are not required to purchase this Agreement to purchase products or $450.00 - $599.99 $175.00 By accepting coverage on this plan, you permit MTS to release required services from MTS. This coverage may provide a duplicate of other sources of coverage. $600.00 - $1,500.00 $200.00 subscriber information to eSecuritel for the purpose of validating enrollment and claims. To purchase the Extended Warranty separately, please call MTS at 204-CALL- Item 8. Accessories MTS (225-5687). A. Accessories Included By accepting coverage on this plan, you permit MTS to release required 1. Battery ESECURITEL EXTENDED WARRANTY AGREEMENT THIS EXENDED WARRANTY AGREEMENT IS NOT A CONTRACT OF subscriber information to eSecuritel for the purpose of validating 2. Standard Wall Charger enrollment. B. Maximum retail value of Accessories: $500.00 INSURANCE. Extended Warranty Agreement covers incidents of malfunction after the expiration of the manufacturer’s war- You may cancel this Agreement at any time by calling MTS at 204-CALL-MTS Item 9. Replacement Device ranty. When combined with Insurance, it forms the complete (225-5687). Any unearned Service Fees will be refunded in accordance with Maximum full retail value of replacement to be charged: $1,500.00 Wireless Protection Program. applicable law.

Coverage Replacement of Wireless Device if, under normal conditions and use, the Wireless Device on record with eSecuritel fails to operate properly due to manufacturer’s defects or workmanship after the expiration of the manufacturer’s warranty.