Queueing Theory with Applications to Packet Telecommunication Queueing Theory with Applications to Packet Telecommunication

Total Page:16

File Type:pdf, Size:1020Kb

Queueing Theory with Applications to Packet Telecommunication Queueing Theory with Applications to Packet Telecommunication QUEUEING THEORY WITH APPLICATIONS TO PACKET TELECOMMUNICATION QUEUEING THEORY WITH APPLICATIONS TO PACKET TELECOMMUNICATION JOHN N. DAIGLE Prof. of Electrical Engineering The University of Mississippi University, MS 38677 Springer ISBN 978-0-387-22859-4 (eBook) Print ISBN 978-0-387-22857-0 Additional material to this book can be downloaded from http://extras.springer.com ©2005 Springer Science + Business Media, Inc. Print ©2005 Springer Science + Business Media, Inc. Boston All rights reserved No part of this eBook may be reproduced or transmitted in any form or by any means, electronic, mechanical, recording, or otherwise, without written consent from the Publisher Created in the United States of America Visit Springer's eBookstore at: http://ebooks.kluweronline.com and the Springer Global Website Online at: http://www.springeronline.com NOTE TO INSTRUCTORS A complete solution manual has been prepared for use by those interested in using this book as the primary text in a course or for independent study. Inter- ested persons should please contact the publisher or the author at http://www.olemiss.edu/~wcdaigle/QueueingText to obtain an electronic copy of the solution manual as well as other support materials, such as computer programs that implement many of the computational procedures described in this book. Contents List of Figures xi List of Tables xv Preface xvii Acknowledgments xxiii 1. TERMINOLOGY AND EXAMPLES 1 1.1 The Terminology of Queueing Systems 2 1.2 Examples of Application to System Design 9 1.2.1 Cellular Telephony 9 1.2.2 Multiplexing Packets 11 1.2.3 CDMA-Based Cellular Data 14 1.3 Summary 17 2. REVIEW OF RANDOM PROCESSES 19 2.1 Statistical Experiments and Probability 20 2.1.1 Statistical Experiments 20 2.1.2 Conditioning Experiments 22 2.2 Random Variables 27 2.3 Exponential Distribution 33 2.4 Poisson Process 39 2.5 Markov Chains 45 3. ELEMENTARY CTMC-BASED QUEUEING MODELS 57 3.1 M/M/1 Queueing System 58 3.1.1 Time-Dependent M/M/1 Occupancy Distribution 58 3.1.2 Stochastic Equilibrium M/M/1 Distributions 60 3.1.3 Busy Period for M/M/1 Queueing System 76 viii QUEUEING THEORY FOR TELECOMMUNICATIONS 3.2 Dynamical Equations for General Birth-Death Process 81 3.3 Time-Dependent Probabilities for Finite-State Systems 83 3.3.1 Classical Approach 84 3.3.2 Jensen’s Method 88 3.4 Balance Equations Approach for Systems in Equilibrium 91 3.5 Probability Generating Function Approach 98 3.6 Supplementary Problems 101 4. ADVANCED CTMC-BASED QUEUEING MODELS 107 4.1 Networks 108 4.1.1 Feedforward Networks: Fixed Routing 109 4.1.2 Arbitrary Open Networks 110 4.1.3 Closed Networks of Single Servers 111 4.2 Phase-Dependent Arrivals and Service 122 4.2.1 Probability Generating Function Approach 124 4.2.2 Matrix Geometric Method 138 4.2.3 Rate Matrix Computation via Eigenanalysis 143 4.2.4 Generalized State-Space Methods 146 4.3 Phase-Type Distributions 152 4.4 Supplementary Problems 156 5. THE BASIC M/G/1 QUEUEING SYSTEM 159 5.1 M/G/1 Transform Equations 161 5.1.1 Sojourn Time for M/G/1 165 5.1.2 Waiting Time for M/G/1 167 5.1.3 Busy Period for M/G/1 167 5.2 Ergodic Occupancy Distribution for M/G/1 170 5.2.1 Discrete Fourier Transform Approach 170 5.2.2 Recursive Approach 180 5.2.3 Generalized State-Space Approach 183 5.3 Expected Values Via Renewal Theory 210 5.3.1 Expected Waiting and Renewal Theory 210 5.3.2 Busy Periods and Alternating Renewal Theory 216 5.4 Supplementary Problems 219 6. THE M/G/1 QUEUEING SYSTEM WITH PRIORITY 225 6.1 M/G/1 Under LCFS-PR Discipline 226 6.2 M/G/1 System Exceptional First Service 229 6.3 M/G/1 under HOL Priority 236 Contents ix 6.3.1 Higher Priority Customers 238 6.3.2 Lower Priority Customers 241 6.4 Ergodic Occupancy Probabilities for Priority Queues 244 6.5 Expected Waiting Times under HOL Priority 246 6.5.1 HOL Discipline 248 6.5.2 HOL-PR Discipline 249 7. VECTOR MARKOV CHAINS ANALYSIS 253 7.1 The M/G/1 and G/M/1 Paradigms 254 7.2 G/M/1 Solution Methodology 259 7.3 M/G/1 Solution Methodology 261 7.4 Application to Statistical Multiplexing 265 7.5 Generalized State Space Approach: Complex Boundaries 278 7.6 Summary 290 7.7 Supplementary Problems 294 8. CLOSING REMARKS 297 References 301 Index 309 About the Author 315 List of Figures 1.1 Schematic diagram of a single-server queueing system. 2 1.2 Sequence of events for first customer. 3 1.3 Sequence of events for general customer. 4 1.4 Typical realization for unfinished work. 6 1.5 Blocking probability as a function of population size at a load of 11 1.6 Queue length survivor function for an N-to-1 multi- plexing system at a traffic intensity of 0.9 with N as a parameter and with independent, identically distributed arrivals. 14 1.7 Queue length survivor function for an 8-to-1 multiplex- ing system at a traffic intensity of 0.9 with average run length as a parameter. 15 1.8 Comparison between a system serving a fixed number of 16 units per frame and a system serving a binomial number of units with an average of 16 at a traffic inten- sity of 0.9. 16 2.1 Distribution function for the random variable defined in Example 2.4. 29 3.1 Survivor function for system occupancy for several val- ues of 63 3.2 Schematic diagram of a single-server queueing system. 65 3.3 Schematic diagram of a simple network of queues. 76 3.4 Sequence of busy and idle periods. 76 3.5 Sequence of service times during a generic busy period. 77 xii QUEUEING THEORY FOR TELECOMMUNICATIONS 3.6 Busy period decompositions depending upon interar- rival versus service times. 79 3.7 Time-dependent state probabilities corresponding to Ex- ample 3.1. 86 3.8 Steps involved in randomization. 90 3.9 State diagram for M/M/1 System. 92 3.10 State diagram for general birth-death process. 92 3.11 State diagram for general birth-death process. 95 3.12 State diagram illustrating local balance. 98 4.1 Block diagram for window flow control network. 117 4.2 State diagram for phase process. 122 4.3 State diagram for system having phase-dependent ar- rival and service rates. 123 5.1 Survivor functions with deterministic, Erlang-2, expo- nential, branching Erlang and gamma service-time dis- tributions at 176 5.2 Survivor functions for system occupancy with message lengths drawn from truncated geometric distributions at 178 5.3 Survivor functions for system having exponential ordi- nary and exceptional first service and as a parameter. 198 5.4 Survivor functions with unit deterministic service and binomially distributed arrivals with N as a parameter at 199 5.5 Survivor functions with unit-mean Erlang-10 service and Poisson arrivals with C as a parameter at a traffic load of 0.9. 201 5.6 Survivor functions with unit-mean Erlang-K service and Poisson arrivals with K as a parameter at a traf- fic load of 0.9. 203 5.7 Survivorfunctions with and Pade(2, 2) ser- vice, Poisson arrivals, and a traffic load of 0.9. 205 5.8 Survivor functions for deterministic (16) batch sizes with Pade deterministic service and Poisson arrivals at a traffic load of 0.9 for various choices of 206 List of Figures xiii 5.9 Survivor functions for deterministic (16) batch sizes with Erlang-K-approximated deterministic service and Poisson arrivals at a traffic load of 0.9 for various choices of K. 207 5.10 Survivor functions for binomial (64,0.25) and deter- ministic (16) batch sizes with deterministic service ap- proximated by a Pade(32, 32) approximation and Pois- son arrivals at a traffic load of 0.9. 208 5.11 A sample of service times. 211 5.12 An observed interval of a renewal process. 212 6.1 HOL service discipline. 237 7.1 Survivor functions for occupancy distributions for sta- tistical multiplexing system with 0.5 to 1.0 speed con- version at 273 7.2 Survivor functions for occupancy distributions for sta- tistical multiplexing system with equal line and trunk capacities at 277 7.3 Survivor functions for occupancy distributions for sta- tistical multiplexing system with and without line-speed conversion at 278 7.4 Survivor functions for occupancy distributions for wire- less communication link with on time as a parameter. 291 List of Tables 5.1 Blocking probabilities versus occupancy probabilities for various service time distributions. 180 5.2 Parameters for Example 5.5. 193 5.3 Formulae to compute parameter values for Example 5.6. 197 5.4 Parameter values for Example 5.8. 200 5.5 Occupancy values as a function of the number of units served for the system of Example 5.8. 202 5.6 Comparison of values of survivor function computed using various Pade approximations for service time in Example 5.10. 204 5.7 Possible data structure for representing the input pa- rameters in a program to implement the scalar case of the generalized state space approach. 209 5.8 Possible data structure for representing the output pa- rameters in a program to implement the scalar case of the generalized state space approach. 209 7.1 Definition of the phases for the problem solved in Ex- ample 7.1.
Recommended publications
  • Fluid M/M/1 Catastrophic Queue in a Random Environment
    RAIRO-Oper. Res. 55 (2021) S2677{S2690 RAIRO Operations Research https://doi.org/10.1051/ro/2020100 www.rairo-ro.org FLUID M=M=1 CATASTROPHIC QUEUE IN A RANDOM ENVIRONMENT Sherif I. Ammar1;2;∗ Abstract. Our main objective in this study is to investigate the stationary behavior of a fluid catas- trophic queue of M=M=1 in a random multi-phase environment. Occasionally, a queueing system expe- riences a catastrophic failure causing a loss of all current jobs. The system then goes into a process of repair. As soon as the system is repaired, it moves with probability qi ≥ 0 to phase i. In this study, the distribution of the buffer content is determined using the probability generating function. In addition, some numerical results are provided to illustrate the effect of various parameters on the distribution of the buffer content. Mathematics Subject Classification. 90B22, 60K25, 68M20. Received January 12, 2020. Accepted September 8, 2020. 1. Introduction In recent years, studies on queueing systems in a random environment have become extremely important owing to their widespread application in telecommunication systems, advanced computer networks, and manufacturing systems. In addition, studies on fluid queueing systems are regarded as an important class of queueing theory; the interpretation of the behavior of such systems helps us understand and improve the behavior of many applications in our daily life. A fluid queue is an input-output system where a continuous fluid enters and leaves a storage device called a buffer; the system is governed by an external stochastic environment at randomly varying rates. These models have been well established as a valuable mathematical modeling method and have long been used to estimate the performance of certain systems as telecommunication systems, transportation systems, computer networks, and production and inventory systems.
    [Show full text]
  • Queueing Theory and Process Flow Performance
    QUEUEING THEORY AND PROCESS FLOW PERFORMANCE Chang-Sun Chin1 ABSTRACT Queuing delay occurs when a number of entities arrive for services at a work station where a server(s) has limited capacity so that the entities must wait until the server becomes available. We see this phenomenon in the physical production environment as well as in the office environment (e.g., document processing). The obvious solution may be to increase the number of servers to increase capacity of the work station, but other options can attain the same level of performance improvement. The study selects two different projects, investigates their submittal review/approval process and uses queuing theory to determine the major causes of long lead times. Queuing theory provides good categorical indices—variation factor, utilization factor and process time factor—for diagnosing the degree of performance degradation from queuing. By measuring the magnitude of these factors and adjusting their levels using various strategies, we can improve system performance. The study also explains what makes the submittal process of two projects perform differently and suggests options for improving performance in the context of queuing theory. KEY WORDS Process time, queueing theory, submittal, variation, utilization INTRODUCTION Part of becoming lean is eliminating all waste (or muda in Japanese). Waste is “any activity which consumes resources but creates no value” (Womack and Jones 2003). Waiting, one of seven wastes defined by Ohno of Toyota (Ohno 1988), can be seen from two different views: “work waiting” or “worker waiting.” “Work waiting” occurs when servers (people or equipment) at work stations are not available when entities (jobs, materials, etc) arrive at the work stations, that is, when the servers are busy and entities wait in queue.
    [Show full text]
  • Lecture 5/6 Queueing
    6.263/16.37: Lectures 5 & 6 Introduction to Queueing Theory Eytan Modiano Massachusetts Institute of Technology Eytan Modiano Slide 1 Packet Switched Networks Messages broken into Packets that are routed To their destination PS PS PS Packet Network PS PS PS Buffer Packet PS Switch Eytan Modiano Slide 2 Queueing Systems • Used for analyzing network performance • In packet networks, events are random – Random packet arrivals – Random packet lengths • While at the physical layer we were concerned with bit-error-rate, at the network layer we care about delays – How long does a packet spend waiting in buffers ? – How large are the buffers ? • In circuit switched networks want to know call blocking probability – How many circuits do we need to limit the blocking probability? Eytan Modiano Slide 3 Random events • Arrival process – Packets arrive according to a random process – Typically the arrival process is modeled as Poisson • The Poisson process – Arrival rate of λ packets per second – Over a small interval δ, P(exactly one arrival) = λδ + ο(δ) P(0 arrivals) = 1 - λδ + ο(δ) P(more than one arrival) = 0(δ) Where 0(δ)/ δ −> 0 as δ −> 0. – It can be shown that: (!T)n e"!T P(n arrivals in interval T)= n! Eytan Modiano Slide 4 The Poisson Process (!T)n e"!T P(n arrivals in interval T)= n! n = number of arrivals in T It can be shown that, E[n] = !T E[n2 ] = !T + (!T)2 " 2 = E[(n-E[n])2 ] = E[n2 ] - E[n]2 = !T Eytan Modiano Slide 5 Inter-arrival times • Time that elapses between arrivals (IA) P(IA <= t) = 1 - P(IA > t) = 1 - P(0 arrivals in time
    [Show full text]
  • Steady-State Analysis of Reflected Brownian Motions: Characterization, Numerical Methods and Queueing Applications
    STEADY-STATE ANALYSIS OF REFLECTED BROWNIAN MOTIONS: CHARACTERIZATION, NUMERICAL METHODS AND QUEUEING APPLICATIONS a dissertation submitted to the department of mathematics and the committee on graduate studies of stanford university in partial fulfillment of the requirements for the degree of doctor of philosophy By Jiangang Dai July 1990 c Copyright 2000 by Jiangang Dai All Rights Reserved ii I certify that I have read this dissertation and that in my opinion it is fully adequate, in scope and in quality, as a dissertation for the degree of Doctor of Philosophy. J. Michael Harrison (Graduate School of Business) (Principal Adviser) I certify that I have read this dissertation and that in my opinion it is fully adequate, in scope and in quality, as a dissertation for the degree of Doctor of Philosophy. Joseph Keller I certify that I have read this dissertation and that in my opinion it is fully adequate, in scope and in quality, as a dissertation for the degree of Doctor of Philosophy. David Siegmund (Statistics) Approved for the University Committee on Graduate Studies: Dean of Graduate Studies iii Abstract This dissertation is concerned with multidimensional diffusion processes that arise as ap- proximate models of queueing networks. To be specific, we consider two classes of semi- martingale reflected Brownian motions (SRBM's), each with polyhedral state space. For one class the state space is a two-dimensional rectangle, and for the other class it is the d general d-dimensional non-negative orthant R+. SRBM in a rectangle has been identified as an approximate model of a two-station queue- ing network with finite storage space at each station.
    [Show full text]
  • Introduction to Queueing Theory Review on Poisson Process
    Contents ELL 785–Computer Communication Networks Motivations Lecture 3 Discrete-time Markov processes Introduction to Queueing theory Review on Poisson process Continuous-time Markov processes Queueing systems 3-1 3-2 Circuit switching networks - I Circuit switching networks - II Traffic fluctuates as calls initiated & terminated Fluctuation in Trunk Occupancy Telephone calls come and go • Number of busy trunks People activity follow patterns: Mid-morning & mid-afternoon at All trunks busy, new call requests blocked • office, Evening at home, Summer vacation, etc. Outlier Days are extra busy (Mother’s Day, Christmas, ...), • disasters & other events cause surges in traffic Providing resources so Call requests always met is too expensive 1 active • Call requests met most of the time cost-effective 2 active • 3 active Switches concentrate traffic onto shared trunks: blocking of requests 4 active active will occur from time to time 5 active Trunk number Trunk 6 active active 7 active active Many Fewer lines trunks – minimize the number of trunks subject to a blocking probability 3-3 3-4 Packet switching networks - I Packet switching networks - II Statistical multiplexing Fluctuations in Packets in the System Dedicated lines involve not waiting for other users, but lines are • used inefficiently when user traffic is bursty (a) Dedicated lines A1 A2 Shared lines concentrate packets into shared line; packets buffered • (delayed) when line is not immediately available B1 B2 C1 C2 (a) Dedicated lines A1 A2 B1 B2 (b) Shared line A1 C1 B1 A2 B2 C2 C1 C2 A (b)
    [Show full text]
  • Analysis of Packet Queueing in Telecommunication Networks
    Analysis of Packet Queueing in Telecommunication Networks Course Notes. (BSc.) Network Engineering, 2nd year Video Server TV Broadcasting Server AN6 Web Server File Storage and App Servers WSN3 R1 AN5 AN7 AN4 User9 WSN1 R2 R3 User8 AN1 User7 User1 R4 User2 AN3 User6 User3 WSN2 AN2 User5 User4 Boris Bellalta and Simon Oechsner 1 . Copyright (C) by Boris Bellalta and Simon Oechsner. All Rights Reserved. Work in progress! Contents 1 Introduction 8 1.1 Motivation . .8 1.2 Recommended Books . .9 I Preliminaries 11 2 Random Phenomena in Packet Networks 12 2.1 Introduction . 12 2.2 Characterizing a random variable . 13 2.2.1 Histogram . 14 2.2.2 Expected Value . 16 2.2.3 Variance . 16 2.2.4 Coefficient of Variation . 17 2.2.5 Moments . 17 2.3 Stochastic Processes with Independent and Dependent Outcomes . 18 2.4 Examples . 19 2.5 Formulation of independent and dependent processes . 23 3 Markov Chains 25 3.1 Introduction and Basic Properties . 25 3.2 Discrete Time Markov Chains: DTMC . 28 3.2.1 Equilibrium Distribution . 28 3.3 Continuous Time Markov Chains . 30 3.3.1 The exponential distribution in CTMCs . 31 3.3.2 Memoryless property of the Exponential Distribution . 33 3.3.3 Equilibrium Distribution . 34 3.4 Examples . 35 3.4.1 Load Balancing in a Farm Server . 35 3.4.2 Performance Analysis of a Video Server . 36 2 CONTENTS 3 II Modeling the Internet 40 4 Delays in Communication Networks 41 4.1 A network of queues . 41 4.2 Types of Delay .
    [Show full text]
  • EUROPEAN CONFERENCE on QUEUEING THEORY 2016 Urtzi Ayesta, Marko Boon, Balakrishna Prabhu, Rhonda Righter, Maaike Verloop
    EUROPEAN CONFERENCE ON QUEUEING THEORY 2016 Urtzi Ayesta, Marko Boon, Balakrishna Prabhu, Rhonda Righter, Maaike Verloop To cite this version: Urtzi Ayesta, Marko Boon, Balakrishna Prabhu, Rhonda Righter, Maaike Verloop. EUROPEAN CONFERENCE ON QUEUEING THEORY 2016. Jul 2016, Toulouse, France. 72p, 2016. hal- 01368218 HAL Id: hal-01368218 https://hal.archives-ouvertes.fr/hal-01368218 Submitted on 19 Sep 2016 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. EUROPEAN CONFERENCE ON QUEUEING THEORY 2016 Toulouse July 18 – 20, 2016 Booklet edited by Urtzi Ayesta LAAS-CNRS, France Marko Boon Eindhoven University of Technology, The Netherlands‘ Balakrishna Prabhu LAAS-CNRS, France Rhonda Righter UC Berkeley, USA Maaike Verloop IRIT-CNRS, France 2 Contents 1 Welcome Address 4 2 Organization 5 3 Sponsors 7 4 Program at a Glance 8 5 Plenaries 11 6 Takács Award 13 7 Social Events 15 8 Sessions 16 9 Abstracts 24 10 Author Index 71 3 1 Welcome Address Dear Participant, It is our pleasure to welcome you to the second edition of the European Conference on Queueing Theory (ECQT) to be held from the 18th to the 20th of July 2016 at the engineering school ENSEEIHT in Toulouse.
    [Show full text]
  • Queueing Theory
    Queueing theory Agner Krarup Erlang, a Danish engineer who worked for the Copenhagen Telephone Exchange, published the first paper on what would now be called queueing theory in 1909.[8][9][10] He modeled the number of telephone calls arriving at an exchange by a Poisson process and solved the M/D/1 queue in 1917 and M/D/k queueing model in 1920.[11] In Kendall’s notation: • M stands for Markov or memoryless and means ar- rivals occur according to a Poisson process • D stands for deterministic and means jobs arriving at the queue require a fixed amount of service • k describes the number of servers at the queueing node (k = 1, 2,...). If there are more jobs at the node than there are servers then jobs will queue and wait for service Queue networks are systems in which single queues are connected The M/M/1 queue is a simple model where a single server by a routing network. In this image servers are represented by serves jobs that arrive according to a Poisson process and circles, queues by a series of retangles and the routing network have exponentially distributed service requirements. In by arrows. In the study of queue networks one typically tries to an M/G/1 queue the G stands for general and indicates obtain the equilibrium distribution of the network, although in an arbitrary probability distribution. The M/G/1 model many applications the study of the transient state is fundamental. was solved by Felix Pollaczek in 1930,[12] a solution later recast in probabilistic terms by Aleksandr Khinchin and Queueing theory is the mathematical study of waiting now known as the Pollaczek–Khinchine formula.[11] lines, or queues.[1] In queueing theory a model is con- structed so that queue lengths and waiting time can be After World War II queueing theory became an area of [11] predicted.[1] Queueing theory is generally considered a research interest to mathematicians.
    [Show full text]
  • Approximating Heavy Traffic with Brownian Motion
    APPROXIMATING HEAVY TRAFFIC WITH BROWNIAN MOTION HARVEY BARNHARD Abstract. This expository paper shows how waiting times of certain queuing systems can be approximated by Brownian motion. In particular, when cus- tomers exit a queue at a slightly faster rate than they enter, the waiting time of the nth customer can be approximated by the supremum of reflected Brow- nian motion with negative drift. Along the way, we introduce fundamental concepts of queuing theory and Brownian motion. This paper assumes some familiarity of stochastic processes. Contents 1. Introduction 2 2. Queuing Theory 2 2.1. Continuous-Time Markov Chains 3 2.2. Birth-Death Processes 5 2.3. Queuing Models 6 2.4. Properties of Queuing Models 7 3. Brownian Motion 8 3.1. Random Walks 9 3.2. Brownian Motion, Definition 10 3.3. Brownian Motion, Construction 11 3.3.1. Scaled Random Walks 11 3.3.2. Skorokhod Embedding 12 3.3.3. Strong Approximation 14 3.4. Brownian Motion, Variants 15 4. Heavy Traffic Approximation 17 Acknowledgements 19 References 20 Date: November 21, 2018. 1 2 HARVEY BARNHARD 1. Introduction This paper discusses a Brownian Motion approximation of waiting times in sto- chastic systems known as queues. The paper begins by covering the fundamental concepts of queuing theory, the mathematical study of waiting lines. After waiting times and heavy traffic are introduced, we define and construct Brownian motion. The construction of Brownian motion in this paper will be less thorough than other texts on the subject. We instead emphasize the components of the construction most relevant to the final result—the waiting time of customers in a simple queue can be approximated with Brownian motion.
    [Show full text]
  • Queueing Theory and Modeling
    1 QUEUEING THEORY AND MODELING Linda Green Graduate School of Business,Columbia University,New York, New York 10027 Abstract: Many organizations, such as banks, airlines, telecommunications companies, and police departments, routinely use queueing models to help manage and allocate resources in order to respond to demands in a timely and cost- efficient fashion. Though queueing analysis has been used in hospitals and other healthcare settings, its use in this sector is not widespread. Yet, given the pervasiveness of delays in healthcare and the fact that many healthcare facilities are trying to meet increasing demands with tightly constrained resources, queueing models can be very useful in developing more effective policies for allocating and managing resources in healthcare facilities. Queueing analysis is also a useful tool for estimating capacity requirements and managing demand for any system in which the timing of service needs is random. This chapter describes basic queueing theory and models as well as some simple modifications and extensions that are particularly useful in the healthcare setting, and gives examples of their use. The critical issue of data requirements is also discussed as well as model choice, model- building and the interpretation and use of results. Key words: Queueing, capacity management, staffing, hospitals Introduction Why are queue models helpful in healthcare? Healthcare is riddled with delays. Almost all of us have waited for days or weeks to get an appointment with a physician or schedule a procedure, and upon arrival we wait some more until being seen. In hospitals, it is not unusual to find patients waiting for beds in hallways, and delays for surgery or diagnostic tests are common.
    [Show full text]
  • Queueing Systems
    Queueing Systems Ivo Adan and Jacques Resing Department of Mathematics and Computing Science Eindhoven University of Technology P.O. Box 513, 5600 MB Eindhoven, The Netherlands March 26, 2015 Contents 1 Introduction7 1.1 Examples....................................7 2 Basic concepts from probability theory 11 2.1 Random variable................................ 11 2.2 Generating function............................... 11 2.3 Laplace-Stieltjes transform........................... 12 2.4 Useful probability distributions........................ 12 2.4.1 Geometric distribution......................... 12 2.4.2 Poisson distribution........................... 13 2.4.3 Exponential distribution........................ 13 2.4.4 Erlang distribution........................... 14 2.4.5 Hyperexponential distribution..................... 15 2.4.6 Phase-type distribution......................... 16 2.5 Fitting distributions.............................. 17 2.6 Poisson process................................. 18 2.7 Exercises..................................... 20 3 Queueing models and some fundamental relations 23 3.1 Queueing models and Kendall's notation................... 23 3.2 Occupation rate................................. 25 3.3 Performance measures............................. 25 3.4 Little's law................................... 26 3.5 PASTA property................................ 27 3.6 Exercises..................................... 28 4 M=M=1 queue 29 4.1 Time-dependent behaviour........................... 29 4.2 Limiting behavior...............................
    [Show full text]
  • Brief Introduction to Queueing Theory and Its Applications
    QUEUEING THEORY WITH APPLICATIONS AND SPECIAL CONSIDERATION TO EMERGENCY CARE JAMES KEESLING 1. Introduction Much that is essential in modern life would not be possible without queueing theory. All com- munication systems depend on the theory including the Internet. In fact, the theory was developed at the time that telephone systems were growing and requiring more and more sophistication to manage their complexity. Much of the theory was developed by Agner Krarup Erlang (1878-1929). He worked for Copenhagen Telephone Company. His contributions are widely seen today as funda- mental for how the theory is understood and applied. Those responsible for the early development of what has become the Internet relied on the work of Erlang and others to guide them in designing this new system. Leonard Kleinrock was awarded the National Medal of Honor for his pioneer- ing work leading to the Internet. His book [7] reworked Queueing Theory to apply to this new developing technology. These notes are being compiled from a seminar in the Department of Mathematics at the Uni- versity of Florida on Queueing Theory Applied to Emergency Care. The seminar meets weekly and the material is updated based on the presentations and discussion in the seminar. In the notes an attempt is made to introduce the theory starting from first principles. We assume some degree of familiarity with probability and density functions. However, the main distributions and concepts are identified and discussed in the notes along with some derivations. We will try to develop intu- ition as well. Often the intuition is gained by reworking a formula in a way that the new version brings insight into how the system is affected by the various parameters.
    [Show full text]