Brentwood

HANDY NUMBERS

Local Services in your community

Produced by Brentwood Council for Voluntary Service

BRENTWOOD COMMUNITY HOSPITAL Crescent Drive, Shenfield, Brentwood, Essex, CM15 8DR.

Department Telephone Opening hours (Mon- Fri)

Main reception 01277 695000 8am to 5pm

Outpatients reception 01277 695104 8:30am to 5pm

Day unit reception 01277 695038 8.30am to 5pm

Women and children's 8.30am to 4.30pm reception “Badgers” 01277 695092

Radiology reception 01277 695130 9am to 4pm

Physiotherapy 9am to 5pm reception 01268 904102

Brentwood Community Hospital wards: Thorndon Ward - Tel: 01277 695172. If you are visiting patients please note that visiting times are from 10am to 9pm (if possible please avoid meal times 12pm-1pm and 5pm-6pm). Bayman Ward - This ward is now closed. Blood tests (phlebotomy) - Tel: 0300 300 1715 Blood tests booking line are Monday to Friday from 7.30am to 3pm. Shuttle bus service A shuttle bus service is available for patients and visitors . This service is free for those with a bus pass. The bus picks up from both Shenfield and Brentwood railways stations. The route runs from Hutton through Shenfield to the hospital and also from Warley via the High Street to the hospital. Timetables are available from the main reception desk at the Hospital. Car parking Parking on site is free and visitors may park in any space. Disabled parking facilities are available Wheelchair assistance Wheelchairs are available at the main entrance to the hospital, please ask at reception. You may park close to the entrance for a short period while you are dropping off someone with mobility problems, before parking in the main visitors’ car park. 2

AGE UK ESSEX www.ageukessex.org.uk Tel: 01245 346106 Dementia connections Advice & Information Home Help Service Outdoor Activity Support Service Toenail Cutting Service Insurance—home, car, travel &motor breakdown cover Benefit Advice—housing, social care, legal, bereavment Sitting and Companion Service (for a Brentwood contact) Food preparation Service Befriending – home, telephone, active, peer support Tel: 01268 525353

AGE CONCERN BRENTWOOD & DISTRICT Tel: 01277 372070 To assist senior residents of Brentwood and districts to enjoy the lat- ter years and help in anyway possible.

ALZHEIMERS SOCIETY BRENTWOOD & BASILDON BRANCH Tel: 01268 415914 An organisation offering support regarding alzheimers.

BENEFITS AGENCY – CUSTOMER SERVICE Tel: 0800 1690310 Benefit enquiries, complaints and general advice – income support, social fund.

BRENTWOOD BOROUGH COUNCIL www.brentwood.gov.uk Tel: 01277 312500 Provides a wide range of local functions and services such as: Plan- ning, Finance, Technical Services e.g. refuse collections, environmental health and public protection e.g. food safety, pollution, house renovation grants, licensing, community services e.g. leisure, housing, welfare, information technology and economic development.

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BRENTWOOD BOROUGH COUNCIL — COUNCIL HOUSE EMERGENCY MAINTENANCE Tel: 01277 312500 (select # 2) Service/advice to Council tenants re: problems with plumbing, heating and general maintenance out of hours.

BRENTWOOD & DISTRICT TALKING NEWSPAPER Tel: 01277 212122 A weekly digest of local news and articles by the Brentwood Gazette. Recorded and posted to out to people.

BRENTWOOD COMMUNITY TRANSPORT www.brentwoodct.co.uk Tel: 01277 228080 Offers transport to Brentwood and District residents who have re- stricted mobility or who may be rurally isolated, allowing them to choose where and when they want to go. (Not hospital appoint- ments).

BRENTWOOD COMMUNITY SHUTTLE BUS www.brentwoodct.co.uk Tel: 01277 228080 A service operates from Shenfield Station to the Community Hospital and also from Brentwood Station and Brentwood High Street to the Community Hospital. Free to those with a bus pass.

BRENTWOOD COUNCIL FOR VOLUNTARY SERVICE www.brentwoodcvs.org.uk Tel: 01277 222299 A local independent voluntary organisation formed and run by volun- tary groups, to promote, support and develop the effectiveness of vol- untary action i.e. volunteering opportunities in Brentwood.

BRENTWOOD COMMUNITY HOSPITAL See Page 2 for a full list of department telephone numbers.

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CHEMISTS

PHARMACHOICE BRENTWOOD 01277 215809 9 Ingrave Road, CM15 8AP Monday -Saturday 7.30am-10pm Sunday 9am-10pm BOOTS THE CHEMIST, BRENTWOOD 01277 210808 36A High Street, CM14 4RH Monday-Saturday 8:30am-6pm Sunday closed BURNTWOOD PHARMACY, Brentwood 01277 219728 27 Shenfield Road, CM15 8AG Monday-Friday 8.30am-6.30pm Saturday 9am-1pm WELL PHARMACY, HUTTON 01277 214628 201 Rayleigh Road, CM13 1LZ Monday-Friday 8.30am-6pm Saturday 9am-1pm INGRAVE PHARMACY BRENTWOOD 01277 229203 21 East Ham Crescent, Ingrave, CM13 2BN Monday-Tuesday & Thursday-Friday 9am-6pm Wednesday 9am-1pm

DAY LEWIS CHEMISTS, WARLEY 01277 216834 Pastoral Way, Warley CM14 5WS Monday-Friday 9am-6.00pm Saturday 9am-1pm THE NEW PHARMACY, BRENTWOOD 01277 216897 33A High Street, CM14 4RG Monday-Saturday 9am-5.30pm COHEN’S CHEMIST, BRENTWOOD 01277 225789 138 Hutton Road, Shenfield, CM15 8NL Monday-Friday 8.30am-6.30pm Saturday 9am-2pm LLOYDS PHARMACY IN SAINSBURY’S, BRENTWOOD 01277 260750 51 William Hunter Way, CM14 4WQ Monday-Saturday 8am-9pm Sunday 10am-4pm SHADFORTH M.W, INGATESTONE 01277 352125 80 High Street, CM4 9DW, Monday-Friday 9am-6pm Saturday 9am-4pm ONGAR ROAD PHARMACY, BRENTWOOD 01277 211599 249 Ongar Road CM15 9DZ Monday-Friday 9am-6pm Saturday 9am-2pm ROWLAND PHARMACY, SHENFIELD 01277 220705 222 Hutton Road, CM15 8PA Monday-Friday 9am-6pm Saturday 9am-5pm VILLAGE PHARMACY, DODDINGHURST 01277 822063 86 Church Road, CM15 ONG Monday-Friday 9am-6pm Saturday 9am-2pm

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CARERS UK ADVICE LINE www.carersuk.org Tel: 0808 8087777 Provides advice and support to people who look after relatives or friends who cannot manage at home without help – provides details and support for care at home, day care away from home, residential breaks, holidays etc.

CITIZENS ADVICE BUREAU www.citizensadvice.org.uk Tel: 0344 770808 Provides advice and information re welfare benefits, debts, legal, em- ployment rights, housing, relationship problems, consumer problems, discrimination and child support.

COMMUNITY AGENTS ESSEX Tel: 01376 574341 Tel: 0800 9775858 Community Agents Essex is a countywide network of agents and volun- teers who support older people and informal carers to find and develop independent living solutions from within their local community.

Where do you live? Community Phone (Parish) Agent Email Address Num- ber Blackmore, Hook End and Wyatts Green Doddinghurst Ingatestone & Fryerning Alan 07710 [email protected] Kelvedon Hatch Allwood 386108 Mountnessing Navestock Stondon Massey Brentwood Herongate & Ingrave Hutton Pilgrims Hatch Ben 07710 [email protected] Shenfield Lacey 389166 South Weald Warley West Horndon

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DIAL SOUTH ESSEX www.dialbasildon.co.uk Tel: 0333 3661045 Free confidential information and advice service on all issues affecting disabled people's everyday lives.

ESSEX ADULT SOCIAL CARE Tel: 0345 6037630 www.essex.gov.uk/health-social-care Mon-Fri 830am-5pm (Emergency out of hours Tel: 0345 6061212) Covering all aspect of Social Care in Essex including carers, occupational therapy, equipment, care packages, meals on wheels etc.

ESSEX COUNSELLING AT HOME ORGANISATION www.counsellingathome.org Tel: 07935 261223 Visiting individual or couples (for the over 50s) counselling in their own home.

ESSEX COUNTY COUNCIL General Enquiries Tel: 0345 7430430 Highway Emergencies Tel: 0345 6037631 Such as icy roads, fallen trees, flooding, obstruction on public high- way, street lighting.

ELECTRICITY EMERGENCY Tel: 0800 7838 838 Emergencies on UK power networks

ESSEX SIGHT (Part of ESSEX BLIND charity) www.essexsight.org.uk Tel: 01206 548196 Supports blind and visually impaired people in Essex.

ESSEX SOCIAL SERVICES DIRECT Tel: 0345 603 7630 8.30am – 5pm Mon-Thurs 8.30am-4.30pm Fri Advice or assistance on services available and can arrange for an as- sessment to be carried out for yourself and/or your carer.

FRONTLINE PARTNERSHIP www.frontlinepartnership.org Tel: 01277 218902 Supporting people with learning disabilities and high support needs.

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GAS EMERGENCY Tel: 0800 111999 To report leaks, etc.

HAVERING & BRENTWOOD BEREAVEMENT SERVICE www.hbbscounselling.org Tel: 01277 283199 Helping adults and children through bereavement.

HEALTHWATCH ESSEX www.healthwatchessex.org.uk Tel: 0300 5001895 Healthwatch is an independent voice of the people of Essex improv- ing access to an Information and Signposting Organisation for healthcare and social services issues in Brentwood.

HEARING HELP ESSEX www.hearinghelpessex.org.uk Tel: 01245 496347 Provides practical help, support and guidance to people who lived in the hearing world and now find themselves with some degree of hear- ing loss.

HOMESTART BRENTWOOD www.home-start.org.uk Tel: 01277 263325 Helping families with young children deal with the challenges they face.

LIBRARIES www.libraries.essex.gov.uk Brentwood Tel: 0345 6037628 New Road, CM14 4BP. Monday-Friday 9am-6pm, Wednesday 9am-1pm, Saturday 9am-5pm, Sunday Closed. Ingatestone Tel: 0345 6037628 High Street, CM4 9EU Monday& Thursday1pm-5pm Wednesday & Saturday 9am-1pm Closed Tuesday, Friday & Sunday Shenfield Tel: 0345 6037628 Hutton Road, CM15 8NJ Monday-Friday 9am-5:30pm Saturday 9am-5pm Thursday-Sunday Closed.

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MIND (BRENTWOOD) www.brentwoodmind.org.uk Tel: 01277 234246 Supports people with depression, stress and a range of mental ill- nesses.

NHS CHOICES www.nhs.uk Tel: 111 Provides information on health conditions, healthy living, guide to so- cial care, health news and patient choice. If you need help now but its now an emergency.

PAPWORTH TRUST HOME SOLUTIONS www.papworthtrust.org.uk Tel: 01268 663221 Offering advice and support to disabled, older and vulnerable people who want to repair, improve or adapt their homes. Also advise on so- lutions to prevent accidents within your home, address your security and energy efficiency concerns and assistance in claiming any bene- fits you may be entitled to. A handyperson, gardening, decorating, case management and architectural/technical services are available to all in the community.

PEABODY (Formerly FAMILY MOSAIC) www.peabody.org.uk Tel: 0800 2888883 A support service for vulnerable adults. Offering assistance with ac- cessing housing needs, maximising income, managing debt/ budget- ing advice, social isolation, court and eviction notices.

PENSION PAYMENTS INFORMATION LINE Tel: 0800 0113797 www.pensionsadvisoryservice.org.uk

POLICE, FIRE, AMBULANCE NATIONAL EMERGENCY SERVICES ONLY 999 NATIONAL NON EMERGENCY SERVICES ONLY 101

POST OFFICE www.postoffice.co.uk Tel: 0345 6112970

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PROTECTION OF VULNERABLE ADULTS Tel: 0345 6037634 www.essex.gov.uk Priority Line 8am—8pm Tel: 0345 6061212 Emergency Out of hours

SEWERS—BLOCKED (including manholes)/DRAINAGE Should be referred to the relevant water authority:- Thames Water Tel: 0800 3169800 Anglian Water Tel: 0345 7145145

SYNERGY COUNSELLING www.synergytherapycentre.co.uk Tel: 01277 655662 Local therapy and addiction centre helping people of all ages who are suffering an unhealthy dependency.

VICTIM SUPPORT ESSEX www.victimsupport.org.uk Tel: 0808 1689111 Provides support for victim and witnesses (including their families) to help move beyond the impact of crime.

WATER EMERGENCIES Essex & Suffolk Water Company Tel: 0845 7145145 Veolia Water Tel: 0845 7823333

WINTER FUEL PAYMENTS INFORMATION www.gov.uk/winter-fuel-payment Tel: 0345 9151515 You could get between £100-£300 tax-free to help pay your heating bills if you were born on or before 5th January 1953.

YOUNG PEOPLES COUNSELLING SERVICE www.ypcs.org.uk Tel: 01277 230831 Provides individual counselling to young people in the community.

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NON EMERGENCY TREATMENT

If you do not need emergency treat there are a range of alternative ser- vices for local residents to use, including:

THE MINOR INJURIES UNIT IN ORSETT Rowley Road, Grays, RM16 3EU, Tel: 0300 300 1527 open 7 days a week 10am-7:30pm (except last Thursday of the month 10am-6:30pm) providing a comprehensive nurse-led service which deals with a wide range of minor injuries.

NHS DIRECT HELPLINE If you’re unsure of your symptoms and want expert advice, you can call NHS Direct on 111. The service is open 24 hours a day, seven days a week and the call is free. You will be assessed and advised by a qualified nurse on the best course of action to take and whether or not you need to seek professional help.

HAROLD WOOD WALK-IN CENTRE: Open 365 days of year 8am-8pm Deals with minor illnesses and injuries that are not long-term conditions or immediately life-threatening problems. Tel: 01708 574000 choose option #2.

GPs: If you have an illness or injury that just will not go away, make an appoint- ment with your local GP. They provide a range of services by appointment, including medical advice, examinations and prescriptions. When absolutely essential, GPs can also provide home visits out-of-hours. Your GP surgery offers more than GP appointments. They have practice nurses that you can see too.

If you feel you need medical advice, an examination, or you have an illness or injury that requires a prescription, your GP surgery is best. If you’re not registered at a GP surgery and want to know your nearest one, send a free text with the word ‘Doctor’ to 64746 or call NHS 111.

SELF CARE A range of common illnesses and injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Winter al- ways brings more coughs, colds and sore throats. If you start to have symptoms of flu or a heavy cold, stay at home, keep warm and take plenty of non-alcoholic drinks.

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PHARMACIST You can visit your local pharmacy when you are suffering from a common health problem that does not require being seen by a nurse or a doctor. Your pharmacist can provide advice on common illnesses and the best medicines to treat them. Pharmacies offer more than prescriptions. They can advise on bugs and viruses, coughs and colds, aches and pains, tummy upsets and allergies.

Most pharmacists offer private rooms if you want to speak confidentially and you don’t need an appointment. To find your nearest pharmacist, send a free text with the word ‘Pharmacy’ to 64746 or call 111 (NHS)

OUT OF HOURS GP SERVICES: When you phone your GP practice out of hours (before 9am and after 6pm) a message will provide you with contact information for the out of hours GP service

ACCIDENT AND EMERGENCY (A&E) OR 999: Accident and Emergency de- partments should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people who show the symptoms of serious illness or are badly injured. Dialling 999 and stating a medical emergency will result in a response vehicle being sent.

If you have either flu or diarrhoea and vomiting, then please stay away from A&E as you could pass it onto vulnerable people. If you have a scheduled appointment please contact the hospital to re-arrange your ap- pointment for when you are symptom-free. Many of these symptoms are best treated through self care including getting plenty of rest and drinking lots of fluids.

INFORMATION PROVIDED IN THIS BOOKLET IS CORRECT AT THE TIME OF PUBLICATION—September 2018

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