Consumer market study on online market segmentation through personalised pricing/offers in the European Union Request for Specific Services 2016 85 02 for the implementation of Framework Contract EAHC/2013/CP/04 Final report Ipsos – London Economics – Deloitte consortium June 2018 Justice and Consumers Consumer market study on online market segmentation through personalised pricing/offers in the European Union EUROPEAN COMMISSION Produced by Consumers, Health, Agriculture and Food Executive Agency (Chafea) on behalf of Directorate-General for Justice and Consumers Unit 03 – Economic Analysis & Evaluation Contact: Konstantinos Zisis E-mail:
[email protected] European Commission B-1000 Brussels 2 EUROPEAN COMMISSION Consumer market study on online market segmentation through personalised pricing/offers in the European Union Request for Specific Services 2016 85 02 for the implementation of Framework Contract EAHC/2013/CP/04 Final report 2018 3 Consumer market study on online market segmentation through personalised pricing/offers in the European Union Europe Direct is a service to help you find answers to your questions about the European Union. Freephone number (*): 00 800 6 7 8 9 10 11 (*) The information given is free, as are most calls (though some operators, phone boxes or hotels may charge you). Find out which disclaimer you need : http://ec.europa.eu/dgs/communication/services/visual_identity/pdf/guidelines-studies-publications-by- external-organisations_en.pdf This report was produced under the EU Consumer Programme (2014-2020) in the frame of a service contract with the Consumers, Health, Agriculture and Food Executive Agency (Chafea) acting under the mandate from the European Commission. The content of this report represents the views of the contractor and is its sole responsibility; it can in no way be taken to reflect the views of the European Commission and/or Chafea or other body of the European Union.