www.hamad.qa

Safe, effective, compassionate care Hamad Medical Corporation is the main provider of secondary and tertiary healthcare in and one of the leading hospital providers in the . Managing Director’s welcome

Hamad Medical Corporation is the main We have a long history of caring for the people Hamad is a forward-thinking organization national provider of secondary and tertiary of Qatar. As an organization we have kept pace that blends the best elements of Qatari Our mission is to deliver the healthcare in Qatar and one of the leading with the rapid growth and development of the values, innovation and skills with high-caliber hospital providers in the Middle East. nation in recent decades. This progress is evident international expertise. Our aim is to deliver safest, most effective and most in both the expansion of facilities to meet the safest, most effective and most We are committed to contributing to the demand as well as improved quality of care. compassionate clinical care with high patient nation’s development under the visionary satisfaction rates. compassionate care to each leadership of His Highness the Emir, Sheikh We understand the needs of our patients, and . Hamad works to with the population continuing to increase, we This brochure provides you with an insight into support the Qatar National Vision 2030 and are committed to the future development and Hamad and highlights some of the progress and every one of our patients. plays a key role in the implementation of expansion of our services to provide the best we are making as a system. Qatar’s National Health Strategy. care possible for our patients.

Hamad provides an essential service to all Activity across all areas has grown significantly residents of Qatar. We strive to be our in recent years and each year there are over patients’ first choice in specialized healthcare; three million episodes of patient care to be trusted, admired and respected, known throughout our network of hospitals. Her Excellency Dr. Hanan Mohamed Al Kuwari, Minister of Public Health and Managing for compassion, innovation and wisdom. We continue to build on recent innovation and Director of Hamad Medical Corporation. progress by pursuing excellence in all that we do, in line with our three key pillars of health, education and research. Academic health is central to our healthcare vision, which at its heart combines innovative research, top-class education and excellent clinical care.

2 | Hamad Medical Corporation 3 Since 2002 the population has Qatar’s proved oil reserves of Qatar possesses an impressive About Qatar increased from 740,000 to over 3.7 billion barrels ensure current 14 percent of the world’s total 2.6 million in 2018. output levels will continue for at gas reserves. least the next 20 years. Continued 2.6m 3.7 bn 1 4% growth

Qatar is a small, oil and gas-rich National Health Strategy country located midway along the For much of this decade the National Health western coast of the Arabian Gulf. Strategy 2011-2016 has provided the The State of Qatar is enjoying a period of Its sole land border is with Saudi framework for recent progress across Qatar’s Arabia to the south. Qatar has a health sector. Expanding capacity, strengthening e-health, introducing specialist coastline covering 563 kilometers unparalleled prosperity, with exceptional treatment technology and implementing and a land mass of 11,521 square world-class care pathways, have all been economic progress being evident in the kilometers. The climate is hot and dry, driven by Qatar’s first National Health Strategy. with summer temperatures regularly Building on these strong foundations, the Qatar exceeding 40 degrees centigrade. National Health Strategy 2018-2022 is increasing standard of living of its people. introducing a new approach to Qatar’s health In addition to the continued growth of its oil challenges, aligned to a global shift in thinking and gas industry, Qatar is strongly committed towards population health and more integrated Major advances in economic, human and to the development of many other sectors care. diverse and rapidly growing population. including health, education, sport and tourism. The nation has seen continued growth over social developments continue to occur. the past few decades. Since 2002 the population has increased from 740,000 to Qatar National Vision 2030 over 2.6 million in 2018. With investment in Qatar set to continue, and the increasing demand for expatriate workers, the nation’s growth is expected to continue for many years.

4 | Hamad Medical Corporation 5 Qatar’s first and largest healthcare provider A long history of caring for the people of Qatar.

P a s t Present Future

We’ve cared We’re caring for We’ll be here to care for Qatar’s past Qatar’s present for Qatar’s future

6 | Hamad Medical Corporation Our hospitals and services Hamad Medical Corporation’s network of hospitals has expanded significantly over the past 60 years in order to meet the demands of the 2.6 million Expanding network increasing population 2018 population

1960s 1980s 2000s 2010s Total hospitals 1 Total hospitals 3 Total hospitals 5 Total Opened Rumailah Opened Hamad General National Center hospitals 12 Opened 1957 Hospital 1982 Hospital for Cancer Care Opened Heart 2004 and Research Delivering the safest, Launched Ambulance 2011 Hospital 1985 Service Opened Al Khor Opened Al Wakra most effective and 2005 Hospital 2012 Hospital Opened Women’s 1988 Hospital Opened The Cuban most compassionate 2012 Hospital care for over 60 years. Opened Communicable 2016 Disease Center Since Rumailah Hospital first opened 224,000 Opened Qatar Rehabilitation in 1957, Hamad has significantly Total population in 1980 2017 Institute expanded its portfolio of hospitals, to twelve at present. As Qatar has Opened Ambulatory Care grown and developed over the 2017 Center recent decades, so too has Hamad. This long history of caring for the Opened Women’s Wellness residents of Qatar ensures Hamad is 594,000 2017 and Research Center uniquely positioned to understand the specific cultural and healthcare Total population in 2000 needs of the population, and provide the best possible care.

47,000 Total population in 1960

2.6 million Total population in 2018

7 8 | Hamad Medical Corporation 9 Hamad Medical Corporation is the Hamad Medical Corporation largest healthcare provider in Qatar, providing around 90 percent Ambulance Service of acute services in the country.

Tertiary Hamad Continuing World-class Hospitals Care

General healthcare 90% Hospitals

Hamad Medical Corporation is the Central to Hamad’s healthcare vision is largest healthcare provider in Qatar, its evolution into a thriving academic health delivering around 90 percent of system that links health, education and acute services in the country. research by joining globally recognized healthcare facilities, medical education Managing twelve hospitals and institutions and research programs. operating the national ambulance service, mental health service and home healthcare service, Hamad is building a legacy of healthcare expertise through excellence in clinical care, medical education and research.

Since its establishment, Hamad has prided itself on providing safe, effective, high-quality healthcare for its patients and is committed to the continuous improvement of services to ensure patients receive the best possible care. Hamad played a key role in the delivery of areas of Qatar’s National Health Strategy, such as diabetes, cancer, organ transplantation and mental health.

To meet the changing needs of a rapidly growing population, Qatar is making significant investments in the country’s healthcare infrastructure and Hamad is at the forefront of Hamad is continuing its this vital work. Focusing on both preventative and curative care, Hamad is guided by the commitment to provide principle that a healthy population, served by a world-class, well-managed healthcare system, advanced healthcare is essential to the country’s development. facilities to best serve our patients.

10 | Hamad Medical Corporation 11 A regional leader in the field of surgery

12 | Hamad Medical Corporation 13 Tertiary Hospitals Hamad Hamad General Hospital is Hamad’s largest hospital, providing 600 beds. The facility has Areas of one of the busiest emergency departments General specialty: in the world, treating between 1,200 to Hospital 1,500 patients on an average day. The hospital is in the process of expansion to Trauma, Emergency Medicine, 1continually improve its patient care services Pediatrics, Critical Care, Specialized with the assistance of leading world experts. Surgery, Specialized Medicine, Laboratory Medicine, Radiology

Women’s Women’s Hospital provides specialized care to serve the unique healthcare needs of Areas of women and newborn babies in a warm, Hospital specialty: family-centered environment that treats and cares for patients according to the latest Hamad Bin Khalifa medical standards. The hospital has 330 beds Obstetrics, Gynecology, Medical City 2 and patients benefit from a full range of Neonatal Care, Emergency advanced services; all delivered with Care, Newborn Screening personalized attention and compassion.

1 4 2 Heart Heart Hospital is a modern, state-of-the-art 3 center committed to delivering high-quality Areas of care and treatment for adults with heart Hospital specialty: conditions. The specialist hospital integrates all cardiothoracic medical and surgical facilities in one center, providing 116 beds. Cardiology, Cardiothoracics, 3 Heart Hospital is committed to academic Non-Invasive Cardiac Surgery, health as well as medical education with an Emergency Care, Cardiac active cardiology fellowship program, and Intermediate and Intensive Care a strong commitment to the education of residents, fellows and specialists.

National This 60-bed hospital specializes in the delivery of diagnosis, treatment and Areas of management for the care of people with Center for specialty: cancer and blood disease. Advanced Cancer technology combined with teams of Care and specialists and highly trained staff work Medical Oncology, Radiotherapy, 4 together to offer high-quality healthcare Chemotherapy, Pain Research tailored to patients’ individual needs. Management, Specialist Laboratory Services Care, Cardiac Intermediate and Intensive Care

14 | Hamad Medical Corporation 15 Tertiary Hospitals Communicable The Communicable Disease Center is a specialist tertiary center that aims to support Areas of and treat patients with a spectrum of Disease Center specialty: communicable diseases. It has been purpose- built with the mission to detect, treat and prevent infectious diseases in Qatar, Clinical Imaging, Dietetics, 5particularly those of public health Pharmacy, Laboratory, Social importance. Its highly specialized team of Services doctors, nurses and allied health professionals at the Center provide consultations and treatments for patients who have infections that are often beyond the scope of primary and other secondary care services.

Women’s Women’s Wellness and Research Center is the region’s largest tertiary hospital dedicated to Areas of providing women in Qatar with specialized Wellness specialty: care through all stages of their lives. The and hospital offers a range of surgical and clinical Hamad Bin Khalifa services from preconception to childbirth, Obstetrics, Gynecology, Medical City Research 6 post-natal care and beyond. At the center of Neonatal Care, Emergency Care, Center this care is a passionate multidisciplinary Newborn Screening team of highly trained clinicians specializing in gynecology, obstetrics, and newborn care.

1 Ambulatory The Ambulatory Care Center offers patients 2 3 an exciting new approach to surgical and Areas of clinical care in Qatar, providing day care Care Center specialty: surgery, some inpatient surgical care and clinical care in a single dedicated location. This means that within 23 hours of receiving Day case surgery, podiatry, 7 surgery or a medical procedure, patients will urology, ear nose and throat, be able to leave hospital and recover in the ophthalmology, comfort of their own home. gastroenterology

Doha

16 | Hamad Medical Corporation 17 General Hospitals Al Khor Al Khor Hospital is a 110-bed facility providing healthcare services to the growing Areas of Hospital population in the northern region of Qatar. Opened in 2006, Al Khor was the first specialty: Hamad hospital outside of Doha. The hospital offers patients treatment in a pleasant and General Medicine, 1modern environment, with the wide range of General Surgery, clinical departments ensuring advanced care. Emergency Medicine, Pediatrics and Obstetrics

Al Wakra Al Wakra Hospital is the newest of Hamad’s hospitals. This facility, which has a flexible Areas of capacity of up to 260 beds, serves the Hospital specialty: rapidly growing towns of Al Wakra and Mesaieed to the south of Qatar. Al Wakra Hospital provides patients with safe, high- General Medicine, 2 quality care in an efficient way. The opening Emergency Medicine, of Al Wakra Hospital has meant that people Burns and Plastics, from the Wakra community no longer need General Surgery, to travel to Doha as the care is readily Pediatrics and Pediatric, available here at home. Emergency, Obstetrics and Gynecology

The Cuban Located in Dukhan in the west of Qatar, this hospital is a joint venture project and Areas of Hospital partnership between the State of Qatar and the Cuban Government. Providing 65 beds, specialty: Al Khor and approximately 400 highly qualified 1 Cuban healthcare professionals, the hospital General Medicine, Dukhan 3 is equipped with state-of-the-art technology General Surgery, serving Dukhan and its surrounding Emergency Medicine, 3 communities. It is a representation of how Pediatrics and Obstetrics international partnerships can result in a 2 Al Wakra world-class standard of healthcare service.

18 | Hamad Medical Corporation 19 Continuing Care Rumailah Rumailah Hospital is Hamad’s longest-serving hospital and provides healthcare services Areas of Hospital for both acute and long-term rehabilitation patients. It is a multi-specialty teaching specialty: hospital with a bed capacity of 570 spread across four sites in the city of Doha. The Adult Rehabilitation, Children’s 1hospital is expanding with the development Rehabilitation, Dentistry, Ear, of brand new facilities and has been Nose and Throat and Ophthalmic recognized as a leading provider that has Surgery, Medical Care for been presented with many national and the Elderly, Psychiatry and international awards, including the regional Arab Health Awards. Residential Care, Dermatology, Child Development

Qatar Qatar Rehabilitation Institute is the region’s largest tertiary rehabilitation hospital, Rehabilitation providing world class integrated rehabilitation Areas of services and the most technologically specialty: Institute advanced patient-centered care. At the heart Hamad Bin Khalifa of this care is a passionate multi-disciplinary Medical City Five main rehabilitation 2 team of clinicians working together to programs: Stroke, Traumatic coordinate and deliver a personalized Brain Injury, Spinal Cord Injury package of advanced rehabilitation services tailored to every one of our patient’s Rehabilitation, Pain individual circumstances. Management, Pediatric

1 Residential and Caring for partially or long-term dependent patients outside a hospital setting is of great home care importance. The recently expanded and renamed Enaya Specialized Care Center (formerly the Skilled Nursing Facility), the Residential Care Compounds and the Home Healthcare Service all provide services for patients with specialist care needs.

Mental health Hamad plays a leading role in the delivery of care for people with a mental health illness. services Guided by Qatar’s National Mental Health Strategy, Hamad is working with partners Doha in Qatar to develop a high-quality mental health system and transform the way mental illness is perceived and treated. The new strategy will drive important structural changes which allow Hamad to be more focused in its delivery of community-based care, providing the people who need it with the right care, at the right time and in the most beneficial environments.

20 | Hamad Medical Corporation 21 Clinical expertise

22 | Hamad Medical Corporation 23 Hamad’s commitment to patients “Academic health improves the standard of care that patients receive, train the next generation of clinical and scientific leaders and support world-class research leading to new and exciting Putting patients f irst discoveries.”

Hamad Medical Corporation prides Developing world-class itself in delivering safe, effective emergency services and compassionate care to its Hamad’s emergency services fulfill an essential patients. Hamad is focused on role for the people of Qatar: a life-saving one. the continual advancement of its An expanded fleet of state-of-the-art ambulances, an expanded air ambulance services in order to meet the service, faster response times and dispatch demands of the nation’s growing stations located across the country all help population. This commitment to its provide a world-class service for the whole patients is highlighted through a of Qatar. number of recent developments. Hamad’s LifeFlight fleet Increasing capacity outside Doha responds Promoting academic health Hamad’s three general hospitals, in Al Khor, Hamad is seeking, with its partners, to evolve Al Wakra and The Cuban Hospital in Dukhan, to emergencies into a thriving Academic Health System that have grown significantly in recent years. links together health, education and research. These hospitals have an important role to play across the country Academic health will improve the standard of in providing care closer to patients’ homes. care that patients receive, train the next 24 hours a day. generation of clinical and scientific leaders and Leading the region in the field of surgery support world-class research leading to new The number of bariatric, robotic and organ and exciting discoveries. transplant procedures have all increased significantly in recent years. The first healthcare Raising quality and safety standards provider in the Middle East to perform gastric The Best Care Always campaign, launched bypass surgery using robotic techniques, in October 2013, marked an important Hamad Medical Corporation has become a milestone in Hamad’s journey to achieve regional leader in the field of surgery, having the safest, most effective and most introduced the latest procedures and compassionate care for its patients. Designed techniques, with low complication rates. in partnership with the Institute for Healthcare Improvement - the world leader in the science and practice of healthcare improvement - Best Care Always aims to achieve continuous improvement in patient safety on hospital wards, theaters and critical care units.

24 | Hamad Medical Corporation 25 Hamad’s commitment to patients Expanding capacity

Since 2011, Hamad has undergone Future expansion the largest increase in capacity in its Hamad is continuing to increase capacity history. This has seen the opening of across its system through the opening new seven new hospitals across Qatar hospitals and facilities. In the near future which has significantly boosted Hamad will open its new Abu Nakhla General Hospital in the Industrial Area as well as the Hamad’s ability to deliver high- Itqan Clinical Simulation and Innovation Center. quality care to patients quickly. Additionally, the new Trauma and Emergency New Medical City hospitals Tower at Hamad General Hospital will become operational as well as Enaya Specialized Care At the end of 2017, His Highness The Emir, Center 3. Sheikh Tamim Bin Hamad Al Thani, formally opened three new hospitals within Doha’s Hamad Bin Khalifa Medical City campus. The Qatar Rehabilitation Institute, Ambulatory Care Center and Women’s Wellness and Research Institute all provide state-of-the-art facilitates in which Hamad’s clinical teams can deliver the very highest quality care. The three new hospitals offer specialist care to many thousands of people, including women and newborns, patients requiring rehabilitation services and those undergoing day-case surgery.

Opening specialist facilities In recent years Hamad has opened many new and expanded specialist facilities, including the Hamad General Hospital operating theaters, Bone and Joint Center, Pediatric Emergency Center Al Sadd, Enaya Continuing Care Center and Nueroangiography Suite. These advanced facilities have provided increased capacity and the latest medical equipment with which to treat patients.

26 | Hamad Medical Corporation 27 Accreditations Meeting international standards of care

Hamad Medical Corporation has College of American Pathologists sought and achieved accreditation Hamad’s Department of Laboratory Medicine from leading organizations in and Pathology (DLMP) received accreditation recent years across many areas. by the College of American Pathologists Accreditation demonstrates Hamad’s (CAP). CAP accreditation is considered the gold standard of laboratory accreditation and ability to deliver high standards of requires successful performance in stringent care to our patients. proficiency testing, quality control Joint Commission International of procedures, staff qualifications, safety programs and overall management. It In 2016, Hamad achieved the significant recognizes laboratories that positively impact distinction of becoming the first healthcare patient care. system across the globe to have all its hospitals accredited by Joint Commission International under the Academic Medical Center accreditation program. Additionally, the National Ambulance Service, Home Healthcare Service, Stroke Service and Palliative Care, have all received this prestigious accreditation since 2011.

American Nurses Credentialing Center Hamad became the first organization in the GCC, and only the third in the Middle East, to be accredited as a provider of continuing nursing education by the American Nurses Credentialing Center (ANCC). This Hamad’s laboratories achievement places Hamad among an elite class of healthcare organizations around the are internationally world and demonstrates the importance placed on providing nursing staff with recognized for their professional development opportunities. The ANCC is a subsidiary of the American Nurses positive impact on Association (ANA) and is dedicated to the promotion of excellence in nursing and clinical decision-making healthcare through credentialing programs. and patient care.

28 | Hamad Medical Corporation 29 Our people “Hamad has an ever-growing, diverse and multinational workforce making it one of Qatar’s biggest employers.” A world-class workforce

Hamad Medical Corporation is Recognizing teams for their committed to recruiting and outstanding contributions retaining high-caliber staff at all The Stars of Excellence Employee Awards levels across the organization. and Recognition Program recognizes teams Hamad’s success as an organization from across Hamad who have made significant contributions within the three pillars of in meeting its patients’ needs Hamad’s identity: health, education and depends on its most valuable asset: research. Since its launch, more than 2,000 its people. Hamad has an ever- submissions have been received from across growing, diverse and multinational Hamad, recognizing the contributions of over workforce making it one of Qatar’s 10,000 of our staff working to improve the biggest employers. services we provide to our patients. Many of these have also been nominated for the Revalidation of consultants’ credentials International Arab Health Awards, with several Hamad Medical Corporation and Primary nominations receiving awards. Health Care Corporation (PHCC) entered into an agreement with Medical Validation ACGME-I Ireland (MVIrl) for the purpose of revalidating Hamad became the first hospital system in the and reviewing the credentials region to achieve the institutional of consultants working at Hamad and PHCC. accreditation from the Accreditation Council for Graduate Medical Education – The Medical Revalidation Program, which International (ACGME-I). This makes Qatar revalidated almost 700 consultants, enabled the second country outside Hamad and PHCC to recognize and reward of the United States to have the prestigious excellence in clinical care and identify accreditation conferred upon it, which opportunities for further development and indicates that it meets the highest and most growth. It benchmarks Hamad and PHCC rigorous standards for physicians’ specialty consultants against consultant standards training. This achievement means Hamad in Ireland. will attract, train and retain the top medical graduates and clinical faculty from Qatar and Training courses for staff around the world. To enable staff to build on the lessons learned at the Middle East Forum on Quality Improvement in Healthcare, Hamad staff were given free access to the Institute for Healthcare Improvement’s (IHI) Open School. The IHI Open School provides students of medicine, nursing, public health, pharmacy, health administration, dentistry and other allied health professions with the opportunity to learn about quality improvement and patient safety.

30 | Hamad Medical Corporation 31 Continuing care services

32 | Hamad Medical Corporation 33 Community health promotion Working towards a healthy Qatar

Improving the health of the people Al Seha magazine Hamad Injury Prevention Program of Qatar is a priority for Hamad Hamad’s patient-focused health publication, The Hamad Injury Prevention Program (HIPP) Medical Corporation. Hamad works Al Seha, has continued to grow since its was established as a research initiative to closely with its local healthcare successful launch in 2012. By focusing on the improve public health and safety. The program partners, including the Supreme promotion of healthy living, Al Seha aims to is an integral part of the trauma service and help improve the lives of Qatar’s population a result of the research carried out by the Council of Health and Primary and also position Hamad as an authoritative trauma leadership at Hamad General Hospital, Health Care Corporation, to raise subject matter expert on health and wellbeing. looking at the most common and high-risk awareness of important health and incidents. Data is then translated and used injury prevention issues. Kulluna health and safety campaign to prioritize cases for interventions. HIPP In 2012, Hamad, in association with collaborates with many partners to organize ConocoPhilips, launched a five-year campaign and participate in efforts related to injury to raise levels of public awareness regarding prevention, including construction worker, health and safety in Qatar. Coordinated by the pedestrian and road traffic safety. Hamad International Training Center (HITC), the campaign aims to create and foster Public awareness campaigns awareness about the basic and essential Educating the public about the signs, symptoms principles and actions required to ensure and care options of important health issues wellbeing and safety. Kulluna has run a number has been an area of focus for Hamad. Public of high-profile campaigns focusing on topics awareness campaigns for stroke, diabetes and including water safety, heart health and heat- organ donation, as well as the ambulance related health concerns. service, have all been run in recent years, providing patients with the tools and knowledge to take responsibility for their own health, leading to a healthier society.

34 | Hamad Medical Corporation