Autumn 2018

HounslowCommunity news from around the borough All you need to know about the services that matter to you MATTERS

GCSE and A Level results p10

Housing News p15-18 Moving to a digital council p9 New Homes for Reduce your food waste Disabled and Older p20-21 Residents

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2 Welcome to the autumn edition of What’s inside Hounslow Matters – September 2018 News 4-7

Moving to a more digital council 9

A Level and GCSE success 10

I am delighted we have Free early education 11 appointed Niall Bolger Living with dementia 13 as our new Chief Executive Stoptober; Get active 14

Dear residents, Housing News 15-18

The record-breaking weather of this Cabinet and Borough Council: Hounslow’s Mayor summer seems to be continuing into makes her mark 19 the autumn! It’s a great time of year 1. Create 4,000 new apprenticeships to enjoy our parks and open spaces and training opportunities to help Reduce your food waste; even as the evenings close in, so have young people into work and take Recycling 20-21 a look at what we’ve got going on action to ensure employers pay at around Hounslow and make the most least the London Living Wage. Community in Action – of the Indian summer! Festival of Waste 22 2. Secure 5,000 affordable homes, But it wasn’t just the weather of which 3,000 should be new that was great this summer, as yet council and housing association Hounslow’s Green Flag parks 23 again our young people achieved homes for social rent and 2,000 wonderful success in their GCSEs for shared ownership and Hounslow’s Heritage and A Levels, with 97.2% achieving other affordable products that buildings 24-25 the overall pass rate for A Levels. contribute to local needs. Crack We wish our young people all down on rogue landlords and Schools’ RE:FIT programme; the best in whatever they decide help local residents buy their first Household Enquiry Form 26 to do, whether it’s to continue home. their education, take up an Around Hounslow 28-29 apprenticeship or start employment. 3. Invest £2 million to fix potholes in local roads - and invite residents to Quiz the Cabinet; I am delighted to confirm that we nominate the roads that need it. have appointed Niall Bolger as Introducing Cllr Lily Bath 30 our new Chief Executive. It was 4. Overhaul doorstep collections to a unanimous decision from our make recycling easier and collect interview panel to recommend the fridges, mattresses and other appointment, and this was ratified at bulky items to reduce fly tipping. To view Hounslow Matters online visit: Borough Council on 18 September. www.hounslow.gov.uk/hounslowmatters Niall will be joining us from Sutton 5. Ensure sound financial For translations or accessible formats email: Council, and brings with him a wealth management to maximise [email protected] of experience which will be helpful available funding to priority For advertising email: here in Hounslow. services. [email protected]

I’m sure you will all join me in We have also added, as an area Follow us on Twitter welcoming Niall to our borough, of particular focus, our Air quality @LBofHounslow which we anticipate will be by action plan – a rolling programme of Find us on Facebook www.facebook.com/hounslowcouncil December. In the meantime, we are schemes and initiatives to improve air very pleased that Alan Adams has quality in the borough. To find out stepped into the role on an interim more about one of these initiatives basis as Mary Harpley has now moved visit page 5. Send us your news on to her new role as the Chief If you have a local story and pictures Officer for the Mayor of London. you’d like to see in Hounslow Matters send it, with your name The five pledges in our manifesto, and daytime contact details, to voted in by residents in the 2018 Councillor Steve Curran [email protected] and maybe election, have been approved by Leader of Hounslow Council it’ll get into the next issue!

3 New online Your views matter community Would you like to shape how we deliver services? If so we invite you to join our successful Customer Service Focus Group. The group will

News guide for meet up to four times a year, both during office hours and in the residents evening, at our main Civic Office (currently at Lampton Road, moving to Bath Road in 2019). An exciting new online directory has been launched detailing voluntary, We meet to discuss customer service Your opinion counts - you don’t need to community groups and organisations across all service areas within the council have ICT skills or to be aware of the full across the borough that provide and to look at proposals for new ways of council service delivery. All we ask is that support, advice and important services working, to suit your needs. you are a resident, use our services and for our residents. have the motivation to want to challenge It also includes information about The group has previously helped us to and make a change. community buildings that are available build a new telephone menu system to hire. The site has been designed reducing the number of options you Interested in joining? Simply email the to be as accessible as possible whilst hear and making it easier to route Head of Customer Experience, susan. remaining visually interesting and easy quickly to the right service team. [email protected] with your to use. You can visit it here: The group also tested new forms to contact details. Our next meeting, to cig.hounslow.gov.uk apply for services prior to going live be determined, will be looking at our on our website, and tested the website plans for customer service and delivering menu system to determine how easy it services in our new building – due for is to use. completion early 2019.

What does good customer service mean to you? New Parking Permit We would like to hear your views on what good customer service means online system to you. Do you appreciate a friendly person to talk to, someone who is On 4 September the borough changed an individual email address and create polite and listens? Do you like to have to a new parking ICT provider – Taranto a password. A PIN will no longer be all your questions answered through – because we believe the new service required. Once you have set up your online instant chat? Let us know your will better meet your needs and give you account you will have easy access to your views by emailing more control over the way you manage information including permit processing [email protected] your parking permit account. updates and expiry dates. Payments will be processed in real time which will We are creating a new customer You will need to register online for either allow for faster and easier transactions. service strategy and your comments a new permit or to renew an existing will provide us with food for thought permit and provide all documentation The pricing for new permits is on a tiered for this strategy. There will be a requested. system, with the first permit purchased consultation on the draft strategy being the cheapest. Up to five permits can so look out for this from the end of To create an account visit www. be issued per address on a first come first November on our consultation hub: hounslow.gov.uk and go to the ‘apply served basis. Please visit www.hounslow. www.hounslow.gov.uk/ for a new permit’ or ‘renew a resident gov.uk and click on ‘apply’ to find more consultations parking permit’ pages. Please provide information on parking permits.

4 New Chief Executive Have your

Niall Bolger, Chief Executive of Sutton Council, will be joining us as say! News our new Chief Executive later this year. Do you want to get involved Cllr Steve services in Sutton achieve a ‘Good’ in making sure our decisions Curran, Ofsted rating, managed over £90 are fair and in the best Leader of million of council budget savings interests of the community? Hounslow whilst maintaining and improving Council services, and secured commitment The council makes decisions about how said “I am from the Greater London Authority to provide public services and spend delighted and Transport for London towards public money. we have making the proposed London Cancer appointed Hub a reality. To make sure these decisions are fair, Niall to local residents are involved and services be our new Chief Executive, the On his appointment, Niall said: “I are provided in the best way, councillors decision to offer Niall the role was a am really looking forward to helping sit on scrutiny committees. In Hounslow, unanimous decision by the interview councillors and residents in Hounslow we have one overarching scrutiny panel. I look forward to welcoming realise their ambitions, and I am committee and three panels as well as Niall to Hounslow, I’m sure he will delighted and humbled to have been a special panel of housing tenants and do a fantastic job for the residents selected for this incredibly important leaseholders. of the borough, as he has done so in job. I’m really impressed by the Sutton.” ambition of Hounslow Council and its Here are some ways you can get partners and it will be a privilege to involved: Niall joined Sutton in March 2011 provide officer leadership to colleagues and since then has overseen children’s in the borough.” 1. Become a co-optee: We have vacancies on the Children and Young Peoples' Scrutiny Panel and need representatives from faith communities and school governors. Mayor makes a splash at If you are a tenant or leaseholder, you can also join the Housing Tenant and Leaseholder Scrutiny New Chiswick Pool Panel.

2. Suggest a topic for the scrutiny work programme: If you are concerned that an issue is not being properly addressed, or a significant number of people are being unfairly affected by a service and the way it is delivered, then email us about it or complete a scrutiny referral form on our website as this will be taken to the Chair.

3. Come to a meeting: Scrutiny meetings are held in public, you’ll find the agendas on our website. Have a look at each Panel/ Committees' page to see what they The Mayor of Hounslow, Cllr Samia Chaudhary joined residents to are working on. celebrate the re-opening of the recently refurbished New Chiswick Pool, and the wait seems to have been worth it! 4. Submit feedback on a review: Scrutiny panels may call for Residents of all ages got stuck into Leisure Services who also attended. feedback or evidence on a a day of outdoor games, health particular issue under review, keep assessments, colouring competitions, Works to the pool included re-tiling to an eye on our webpages and a spin challenge, studio taster the walls of the pool and surrounding communication channels. sessions and a float frenzy session area, redecoration of the changing in the pool, complete with a disco! rooms and improved lighting. For more information on Scrutiny It’s safe to say the fun-filled day was and how to get involved visit our enjoyed by all, including the Leader To find out more visit: webpage www.hounslow.gov.uk/ of the Council, Cllr Curran and Cllr www.fusion-lifestyle.com scrutinypanel or contact: scrutiny@ Sue Sampson, Cabinet Member for hounslow.gov.uk 5 New PEACE Project to support vulnerable News Have you heard about our ‘Talking Pants’ campaign? children Hounslow Safeguarding Children’s Board has been working with the The council has secured funding of £1.2m that will finance an NSPCC to keep children safe from innovative project to support vulnerable young people affected by sexual abuse. We encourage parents and carers to talk to their children sexual exploitation, gangs, child criminal exploitation and trafficking. using very child friendly materials, games, songs and colouring-pages. The PEACE Project aims to address responsibility. Any child can be a victim The materials aim to keep children issues of both Child Sexual Exploitation of sexual exploitation and criminal safe and are suitable for early years and Child Criminal Exploitation across exploitation no matter what age, to primary and they are fun! the borough by utilising a mixture gender, culture, ethnicity, religion or of assertive outreach work, systemic family circumstance. There’s lots of advice from other family therapeutic intervention and a parents, so if you are not sure you Contextual Safeguarding approach to If you have a concern about a child, can see what others have said. They minimise risk to children vulnerable you should call the police on 999 if it is are available in various languages to exploitation outside of the family an emergency or 101 if an immediate and in easy-read. To access the home. response is not needed. You can also materials, visit call children’s services on 020 8583 www.nspcc.org.uk/preventing- Safeguarding children from 6600. Or visit: www.hounslow.gov. abuse/keeping-children-safe/ exploitation is everybody’s uk/childprotection underwear-rule The running club on a mission to do good - one plastic bottle at a time UK-wide charity, GoodGym, combines doing good and getting fit by forming groups of runners that combine regular exercise with helping local communities.

This summer, GoodGym Hounslow GoodGym Hounslow ran to meet was spotted doing shoreline clean-up them along the shore and got to from Kew Bridge to Hammersmith work picking up litter and sorting out Bridge. The Whale Company intact bottles for The Whale company and Active 360 asked GoodGym to fashion into paddleboards while Hounslow for help on several binning the rest. occasions to fish plastic bottles out of the Thames as part of their plastic As the days grow shorter, it will pollution awareness campaign. no doubt become even more challenging to get motivated to exercise after work – but GoodGym Hounslow runners have a reason to run. Whether it’s shoreline cleanup, assisting at local homeless shelters, or doing gardening work, GoodGym runners feel they’re more likely to continue to get out there and do good whilst getting fit.

Do you want to do good and get fit? GoodGym Hounslow meets every Wednesday at 6.45pm at the Chiswick Town Hall. For more information, visit goodgym.org/areas/Hounslow

6 Adult learning Joint Services Open Day can give you the a success! chance to make a News change

We offer an extensive range of courses for you to choose from, whether you are looking to improve your English, Maths or computer skills, seeking to build or change your career, or for personal enjoyment to develop practical and social skills and build confidence. Family Learning is available for parents and children to learn new skills together.

We offer flexible learning, providing day and evening lessons across the borough and in some cases online. Many are free or offered at It was a great turnout at the Joint sessions, face painting, a food hall, concessionary rates depending on Services Open Day which took place fun fair and to top it all off, enjoyed your personal circumstances. For more earlier this month at Thornbury live entertainment led by street dance info visit www.hounslow.gov.uk/ Park. Families enjoyed a day of group Alumnae. Educational displays adulteducation fun and activities whilst having the were also present, giving a first-hand opportunity to find out more about look at some of the great work of the how emergency services and partners emergency services, which included Are you looking across the borough work together to the Hounslow Police and volunteer keep our communities safe. cadets, the London Fire Brigade and for a job and London Ambulance Service as well as Residents got stuck into sport taster the Army and the Irish Guards. need support? We have a mobile job support centre that you can visit. You can get one-to- one support with employment skills and training, job applications, jobs, advice on CVs, apprenticeships and if you’re looking to start your own business. Find us in Bell Square, every Monday from 12noon to 4.30pm

To find out more, contact us by email: [email protected] or call 020 8583 6174 How clean is the air Information and advice you’re breathing? for families in Exposure to high levels of air pollution The AirTEXT service is operated by Hounslow can lead to a range of short and Cambridge Environmental Research long-term health impacts. That’s why Consultants Ltd (CERC) in partnership The Hounslow Family Services we’re offering a free AirTEXT service with a Consortium made up of Directory is an online directory to alert you, via SMS or email, when representatives from all the member for parents, carers, young people high levels of pollution are forecasted local authorities, the GLA, Public Health and professionals. Information on and to offer simple advice to reduce England and the Environment Agency. childcare, children’s centres, schools, the impact. The service also provides forecasts for activities and family support services UV, pollen and temperature. for your bump, baby, toddler, young We recommend that everyone signs up child or teenager can be found on for the service, particularly people with To sign up, simply text ‘Airtext our online Family Services Directory. lung or heart problems who are more Hounslow’ to 78070 or visit Visit fsd.hounslow.gov.uk to find prone to the impacts of air pollution. www.airtext.info/signup out more.

77 Save time GO ONLINE

FIND WHAT YOU NEED WITH OUR NEW IMPROVED SEARCH www.hounslow.gov.uk Save time GO ONLINE

Moving to a FIND WHAT YOU more digital NEED WITH OUR council Visitors to the Civic Centre can’t have missed the new housing that is now fronting Lampton Road, Hounslow, which will shortly see What are the top ten new residents moving in. As the council has released the current things that people site for housing, it will be moving to new, smaller offices on the currently do at www. NEW IMPROVED corner of Bath Road, from spring 2019. hounslow.gov.uk? Hounslow House will be a more an issue or request an appointment or 1. Pay Council Tax modern building with a greater information. 2. Apply and claim housing community focus, not to mention benefit better green credentials – improved The digitisation of council services, energy rating, solar panels, and travel making it easier to do business with 3. Recycling and waste collection SEARCH planning to encourage less car use for the council online, whether from a finder staff and visitors – as well as reduced computer, tablet or mobile phone, running costs compared to the current allows residents to choose when and 4. Apply for planning permission Civic Centre. how they contact us, 24/7, and more 5. Pay online services are being added all the time. New technology means that staff Make sure to visit the website and see 6. Apply for a resident parking www.hounslow.gov.uk permit can work more efficiently, going out if you can do what you need without a to meet clients instead of needing trip to the Civic Centre! 7. Apply for a Garden Waste residents to come to the council for collection appointments, or to drop off forms or ask for information. There is also 8. Apply for jobs much more that is available to do online at www.hounslow.gov.uk 9. Check My Account allowing you to self-serve on a number 10. Pay PCNs of issues, whether you want to apply for something, pay for a service, report 11. Register births, deaths and marriages

9 Hounslow pupils celebrate A level and GCSE success

Schools across the borough have had an excellent 4 in both subjects, four per cent better summer after hundreds of pupils celebrated some of the than the national average last summer. best ever GCSE results and another strong year at Almost half achieved the more A level. challenging grade 5 in both English and Maths, two per cent above last year and This year’s provisional A-level results For the first time the majority of GCSE six per cent above last year’s national show an overall pass rate at 97.2 per subjects taken were more challenging average. cent, with 21.2 per cent of grades being for pupils and were assessed using the at A*-A, giving students the passport to new grading system from 9 (higher Pupils across the borough also take up their chosen university courses, than the previous A*) to 1, with a performed well in other GCSEs, with apprenticeships or career openings. grade 4 seen as a ‘standard pass’ provisional information indicating (broadly equivalent to the previous Hounslow pupils have outperformed grade C). their peers nationally across their best eight GCSEs. These exam reforms were introduced by the Government to ensure that young Hounslow students also maintained people leave school better prepared a very strong position in the English for work or further study. GCSEs are Baccalaureate (EBacc) (comprising now more challenging and designed five subjects including English, Maths, to match the standards of other high Science, a language and a humanities performing education systems elsewhere subject) with 39 per cent of pupils in the world. achieving this with grade 4s or better (15 per cent above national performance Pupils have achieved huge improvement last year) and 27 per cent with grade in Maths and English GCSE results this 5s (five per cent above 2017 national year with 68 per cent achieving grade performance).

10 Councillor Tom Bruce, Cabinet Member Can you find the childcare for Education and Children’s Services, Hounslow Council, said: “As a council we you need? Have your say… are proud of the continuing high-quality education that is available in our schools If you have a child aged from newborn improve childcare choices. and we want to ensure that our children to 14-years-old (or up to 18-years for and young people are given every children with a disability), we are keen An online childcare demand survey opportunity to succeed and progress into to know if your childcare needs are will run until Friday 2 November sixth form, college or apprenticeships.” being met. Knowing what is going 2018. People can submit their well and what could be improved is views at www.haveyoursay. For free impartial advice and guidance important to inform future planning of hounslow.gov.uk on the range of post 16 options childcare places. available, visit hounslow.gov.uk/ The information provided in the connexions or call 020 8583 5151 to If your child attends a pre-school, survey will help to ensure that there make an appointment. day nursery, before or after school is sufficient high quality childcare care, a holiday playscheme or is available in the places and at the times with a registered childminder, please that parents and carers need it. Adults succeed complete the online survey to help at gaining GCSE English and Maths

For more information, The Adult Education Service has been working hard over the last year to expand www.hounslow.visit their community learning offer across the gov.uk borough to continue supporting residents. /free15 We are pleased to share that 94 per or call cent achieved GCSE Maths (grades 9-4) 020 8583 3470 and 62 per cent achieved GCSE English Language (grades 9-4). This is a great achievement for the commitment and hard work of the adult learners who often juggle studies with the demands of family IS YOUR CHILD life and work. Most employers see GCSE Maths and English as essentials and they want employees with a good command MISSING OUT ON FREE of the English language. These skills are vital too if you want to go on to higher EARLY EDUCATION? level courses at a university, or to do an apprenticeship. All three- and four-year-olds, regardless of whether they have British citizenship, can get up to 15 hours of free early education each week for 38 weeks. If your Hounslow continues to offer an three- or four-year-old child is not in school they can get their free 15 hours at an extensive range of courses for you to Ofsted registered pre-school, day nursery or childminder. choose from, whether you are looking to improve your English, maths or The date your child can start their free place will depend on when your child’s computer skills, seeking to change birthday is. your career or looking to return to work, or simply looking for something Child’s birthday Free place starts in for your personal enjoyment or self- 1 September - 31 December Spring term (January - March) development. To find out more contact HACE on 020 8583 6000 or email 1 January - 31 March Summer term (April - August) [email protected] 1 April - 31 August Autumn term (September - December)

11 “I feel so privileged that someone trusts Adult learning can give me in their home to care for them.” you the chance to make Agnes – care worker a change

We offer an extensive range of courses for you to choose from, whether you are looking to improve your English, Maths or computer skills, seeking to build or change your career, or for personal fulfilment to develop practical and social skills and build confidence. Family Learning is available for parents and children to learn new skills together.

We offer flexible learning, providing day and evening lessons across the borough, and in some cases online. Many are free or offer concessionary rates depending on your personal circumstances. For more info visit www.hounslow.gov.uk/ adulteducation

A career in care Are you looking for a job and need support? We are pleased to announce our recently a career in care, begin your journey appointed new homecare providers: and come along to our drop-in We have a mobile job support centre that Nation Care, Quality Caring Ltd, TC recruitment event on Thursday 4 you can visit. You can get one-to-one Care Ltd, Westminster Homecare Ltd, October, 10am-2pm at the Civic support with employment skills and training, Care Outlook Ltd, Eleanor Nursing and Centre, Lampton Road. job applications, jobs, advice on CVs, Healthvision UK. All are now recruiting apprenticeships and if you’re looking to start for staff to deliver home care services to All new contracts start on 1 your own business. Find us in Bell Square, residents in their own homes. November 2018 and all seven every Monday from 12noon to 4.30pm providers will be paying the London If you want to make a real difference Living Wage which is currently To find out more, email work@hounslow. to people’s lives and are interested in £10.20 per hour. gov.uk or call 020 8583 6174

Do you have The Gazebo – pop up for care and support needs? information and advice If, because of illness, disability or getting The Gazebo is the council’s new community events and venues such older, you are finding it difficult to adult social care information and as supermarkets and garden centres. manage tasks like cooking, washing, advice pop-up shop. It will be out Council staff will be on hand to using your home safely or getting out and about across the borough at answer questions on a wide range and about, you are entitled to a Needs of subjects and the Assessment. The assessment is the services that may be essential first step to finding out if you are available to you. The eligible for funding from the council to Gazebo also gives you pay for care and support. the opportunity to talk to a social worker If you look after someone as their carer, informally if there is a you are entitled to a Carer’s Needs specific issue you want Assessment which may help you to access to discuss. services to help you take a break. If you would like The Both assessments Gazebo to attend your can now be community event or completed venue, please email confidentially online careplace@hounslow. www.hounslow. gov.uk careplace.org.uk

12 Sylvia’s story My life has been similar to that of Dennis. I nursed my father for eight Living with years who had Alzheimer’s, so I have first-hand experience of what it's like to care for someone with dementia and how to handle them.

"Like Dennis, I was also diagnosed at DEMENTIA 79 with Alzheimer’s. Alzheimer’s disease is the most common cause of dementia. The word dementia describes a set of Dennis and Sylvia have a story that is unique symptoms that can include memory loss and difficulties with thinking, problem- There are 850,000 people living with dementia in the UK, with a new solving or language. These symptoms case being diagnosed every three minutes. Yet too many people occur when the brain is damaged by living with dementia face the condition alone and are excluded from certain diseases. society. It is estimated that there are approximately 2,038 people living "I'm not sure how to feel about it, but with dementia in Hounslow. I know what’s happening and what’s coming and I'm ready to face it. Dennis and Sylvia "I struggle with going out and travelling long distances – I get tired all the time. I know I’m still the same strong woman inside – but I’m not capable like I used to be. We do however go out to Sunbury Gardens with a picnic, we find a nice shaded spot and sit under the tree, this has been our regular routine every Sunday afternoon. It’s always good to get out.

"We recently got blessed at our local Salvation Army and raised £250 in collections from our day, which we are donating to the Alzheimer’s Society. It’s not much but we don’t need anything as we have each other to support, we just want to help someone else with Alzheimer’s." Dennis’s story Adjusting to life after a After Dennis’s mum was taken ill, son. Of course I had to ask her to dinner, diagnosis is challenging for Dennis quit his job to care for her full and she kindly accepted. We’ve never time. This is Dennis's story: been apart since. Dennis and Sylvia, but they want everyone to talk about it. "Caring has always been a big part of "In 2016 at the age of 74, I was diagnosed my life. Mum had health issues, and with Vascular Dementia. Vascular Dementia If you know somebody with suffered multiple strokes, which made her is the second most common type of dementia, take them out for physically very dependent. At that time, dementia. In Vascular Dementia, symptoms a stroll or go for a coffee. It's I was working for Barnet Council. I loved such as memory loss and problem solving important people become my job, but I was getting constant calls occur when the brain is damaged because at work about her medical appointments. of problems with the supply to the brain. more aware of dementia. That’s when I decided to give up work to I’ve lost a kidney to cancer, had a pace Remember - advice and care for her as she needed me. It wasn’t maker fitted and suffered three heart the easiest change. It was a big decision, attacks, yet I’m still going strong. support is available but for me was the right one, that lasted www.hounslow.gov.uk/ twelve years until mum died. "Since being diagnosed with dementia, dementia at first I was in shock and I thought "Oh "Eight years ago, I met the love of my life that’s it then". But now I think I’m just Help us spread the word. Sylvia, here at Owen House. She caught going to do as much as I can to live as #itcouldbeyou my eye the day she walked in with her best I can and help others."

13 Exercise daily through In order to get the Stoptober most benefit from physical activity it’s important to make it manageable get the support you need to and easy to maintain. Brisk walking increases your heart kick the habit rate and you will not be able to maintain a conversation if you are Stoptober returns for its seventh year in help make their quit successful, including walking briskly. Walking briskly is September 2018. Stoptober is a mass free on demand tools like the Smokefree also considered to be a speed of participation event where smokers are app, Facebook messenger and email. 3mph or more. encouraged to attempt to stop smoking in October. The campaign is based on research One You Hounslow is encouraging If you feel that you are too busy or showing that if you can stop smoking for Hounslow residents to get free stop not sure what kind of activity you 28 days, you are five times as likely to stay smoking support to help them quit for would like to do to be more active, smokefree for good. Stoptober encourages Stoptober 2018. then brisk walking can be a great smokers to access a range of support to way of getting daily exercise.

‘Active 10’ is 10 minutes of brisk The following clinics run every week across Hounslow: walking and the idea is to try and do as many ‘Active 10s’ as you can HESTON HEALTH CENTRE every day. Set yourself a goal to do between one and three 10 minute 25 Cranford Lane, Heston TW5 9ER FELTHAM CENTRE FOR HEALTH sessions of brisk walking every day Tuesdays 3pm to 5pm Third Floor, The Centre, and the Active 10 app will track Feltham TW13 4GU your progress for you. Start today by BRENTFORD HEALTH CENTRE By appointment only: downloading the app www.nhs. Mondays 1pm to 3.30pm uk/oneyou/active10/home Room 70 , Boston Manor Road Brentford TW8 8DS call 020 8973 3530 to book Drop-in clinic: If you would like support to be Wednesdays 3pm to 5pm Mondays 4pm to 6pm more active or to find a particular activity in Hounslow, call us on WEST MIDDLESEX UNIVERSITY 020 8973 3530 or email us at HOSPITAL [email protected] Room 1, Outpatients 4, Twickenham Road, Isleworth TW7 6AF Wednesdays 10am to 12noon

HEART OF HOUNSLOW, CENTRE FOR HEALTH 92 Bath Road, Hounslow TW3 3EL Tuesdays 10am to 11.30am Thursdays 4.15pm to 6.15pm

Substance misuse Thinking about service opens its being active? doors in Hounslow There are a whole range of activities that Do you know someone who needs you can take part in across Hounslow to support for drug or alcohol misuse? help you get active. There are free park runs The new substance misuse services every week, parks sessions, maintaining ‘Addiction Recovery Community’ (ARC) green spaces with Hounslow Green Gym as and ‘Hounslow Young People Engaged well as lots of sports sessions provided by (HYPE)’ offer free and confidential Fusion and other local providers. One You support into recovery for Hounslow Hounslow also provides free health walks, residents of all ages, or those who are which run at the same time and location registered with a GP in the borough. every week and you can just come along on the day to join any of our walks. To find out For information or to make a more visit www.oneyouhounslow.org/ referral please call 020 8538 1150. move-more

14 Housing News Latest housing news for London Borough of Hounslow residents New Homes for Disabled and Older Residents Cllr Lily Bath Cabinet Member for Housing Welcome to our latest edition of Housing News

You’ll have noticed we’ve shaken things up this time round as we’ve now moved to the centre of the magazine!

Improving residents' satisfaction is a key priority for us. You can read about the new housing management service we’ve set up, along with monthly drop-in sessions to give you a chance Topping out ceremony at Blenheim Park to meet your new area housing team. See page 16 for more information.

Council staff joined our contractor Willmott Dixon for the What’s your view worth? The topping out ceremony at the Blenheim Park Extra Care Scheme Hounslow Housing Photography development in July. Competition was launched earlier this year calling on council tenants to dust ‘Topping out’ celebrates the first doing so, we aim to avoid the need off their lenses (or smartphones!) and watertight roof on a development. for residents to move into care homes send us snaps of the view from where Roger Forsdyke, Managing Director of or become frequent users of acute they live. Turn to page 17 to see the Willmott Dixon, presented the Leader services. winning photos and find out how you of the Council and Cabinet Member can get involved in the next round for Corporate Strategy, Planning The close proximity of the sheltered focusing on ‘Summer Time’. and Regeneration, Cllr Steve Curran scheme at Owen House and its large and Cllr Candice Atterton, Cabinet size has made the redevelopment of On another note, if you need help Member for Adults, Social Care and the former Feltham Ex-serviceman’s managing your finances, turn to page Health, with an engraved trowel to Club ideal for an extra care facility, 16 to find out more about the support mark the occasion. providing for the needs of people that’s available to you. with learning disabilities, physical This scheme is part of the council's disabilities and dementia. The range And finally, don’t forget to read the new pledge to develop additional of communal facilities provided by latest news and events from our extra care provision for those in need the new development, will include a Leaseholder Forum on page 18. of social care. Blenheim Park, which restaurant, laundry and communal will provide 94 self-contained flats, is gardens which have been created Please do continue to send us your designed to improve the independence for each of the user groups. The housing news and stories - they could and quality of life of our older and scheme has been designed to create a feature in our upcoming editions. disabled residents by enabling them balanced community for older people Send your suggestions to to live in their own home with varying and is due for completion at the end [email protected] levels of care and support on site. In of July 2019. 15 Council tenants will continue to New Housing have a dedicated Housing Officer. You can look up your Housing Officer contact details on the council Management Service website:

Housing News www.hounslow.gov.uk/ Better organised to deliver your services info/20086/about_your_tenancy Improving resident satisfaction is a live in. We are also setting up a new We have written to all tenants key priority for us. To help towards specialist Anti-Social Behaviour team providing you with the contact achieving this, we have set up a new which will support Housing Officers details of your Housing Officer. Housing Management service. The with complex cases. We have also established a range service includes Housing Management, of flexible estate based locations Caretaking and the Concierge service, The new service is made up of four across the borough, where you can joining up how we look after tenants Housing Management teams covering arrange to meet with your Housing and the quality of the places you the following wards: Officer by calling or emailing them, or by calling the Customer Services Centre on 020 8583 2000.

Meet your Housing team A series of monthly drop-in events To find out will be taking place to give you the opportunity to meet your new more visit www.hounslow. area housing team. The West Team ran the first successful event in info/20086/about_gov.uk early September in the Southville / your_tenancy Community Centre. Further events will take place in each of the other new housing areas in October.

Let’s talk money Helping you to manage your finances

The team will be offering help to tenants and leaseholders with: • income maximisation • assistance with debt • money and benefit advice • digital support for online claims

The team also offers budgeting assistance to any Hounslow resident referred by the Department for Work Pension (DWP). We will give further information on all these services once the team is fully recruited, including budgeting workshops to be held in Financial inclusion aims to ensure that to manage the impact of reforms upon community centres. all households, regardless of income our residents. level, have access to, and can use, In the meantime, you can access the the right financial services they need We have appointed a new Financial assistance of Welfare Benefit Money to improve their lives. We do this by Inclusion Manager to lead a team Advisers by getting in touch with implementing the council’s response to improve the financial literacy of your Housing Officer or calling the to welfare benefit reforms, working residents, and promote financial Customer Services Centre on collaboratively with partner agencies inclusion within the wider community. 020 8583 2000.

16 Breaking down What’s my Housing News employment barriers view worth? Photography Future Path can help you into work competition winners Staff are trained to understand mental What comes to mind when you think of health worries, with a focus on anxiety a council estate? The Hounslow Housing and depression. The staff also look at the Photography Competition launched in May employment choices of the individual to 2018, with the aim of challenging negative help improve their lives through positive perceptions of life as a council tenant. The change. theme for the first round was My View and we had a fantastic response, with 47 Located in the Civic Centre, Future Path entries from our residents of the views from have access to Job Centre Plus and Housing where they live. Support Teams, acting as the glue to bring everything together through one point of It was wonderful to see the passion, contact. The aim being simply to remove enthusiasm and talent from Hounslow the obstacles that prevent people wanting Housing tenants and leaseholders across Do you or a member of your family need to work, and to continue to support them the borough. The range of photos was help getting into work? Future Path while they start and remain in work. amazing and showed a true reflection of are experienced wellbeing employment what living on an estate is like. specialists working with local families to At Hounslow, Future Path have supported help encourage happier and healthier over 58 per cent of clients into work, The photos were judged by a panel made living through employment. The team including the long term unemployed up of Housing Officers, officers from focus on the individual, looking at the and those experiencing multiple barriers the community Partnerships Unit and barriers that may prevent them from preventing them from securing work. community organisations. The panel were taking on and sustaining employment, very impressed with the high standard of which could include physical or mental If you are interested in hearing more entries. health issues, childcare, financial about the team, please call the Team concerns and more. Lead, Tajinder on 07387 105 573. The Judging Panel said: “There is so much talent in Hounslow” and “It’s amazing these views are from our estates.”

Help shape and For the first My View round, there were four winners: improve your estates 1st prize - 2nd prize - Reflection Sunrise Join the team and make a difference

Would you like to be a Resident "There is more to an Estate Inspector? estate than you think. This autumn Hounslow Housing will Join the Inspection team be looking for enthusiastic tenants and and make a difference." leaseholders who are interested in being Peter Harmes, trained up as Resident Estate Inspectors. Resident Estate Inspector 4th prize - What is a Resident Estate Inspector? 3rd prize - Red Roofs Rainbow Bridge Resident Estate Inspectors are volunteers who live in council properties and are The next round, Summer Time, is trained to inspect and monitor the now open and will close Friday 28 communal areas on our estates. If you September 2018 at 12noon. There will become an inspector, we will train you be two more rounds on the themes of on what to look for when on estates and Nightfall and Happiness. We will hold whether the cleaning and gardening is of an open exhibition in April 2019 where an acceptable standard. the community will be invited along to view all the entries. What’s in it for you? You will gain a greater understanding of For more information and to our service standards, while helping us get involved, please contact the to shape and improve services. We also For more information email Liz Gers Community Partnership Team 020 offer a small token of our appreciation to Community Engagement Officer 8583 2454 or email community. say thank you for your hard work. [email protected] [email protected]

17 SARA Annual Leaseholder forum General News and recent events from the Leaseholder Forum

Housing News At the Leaseholder Forum, we work service charges and leaseholder Meeting hard on behalf of all Hounslow Housing services The Sheltered Accommodation Residents leaseholders to make their life easier and • Improving customer services and the Association (SARA) will be holding its to help resolve the key issues they face delivery of responsive repairs. on a daily and long-term basis. We meet Annual General Meeting where all • Improving how we manage your once a quarter to discuss these issues members will meet to elect their new estate and neighbourhood officers and discuss aims and objectives alongside council officers, making sure for the coming year. that, where possible, appropriate action • Improving communications including is taken. the Housing website When: Wednesday 26 September 2018 Members of the Leaseholder Forum Time: Meeting 12noon-1.30pm followed In July we had a very productive meeting attended a number of these meetings. by lunch and chat with residents and with Elliott Brooks, the new Director of Attendance could have been higher, council staff 1.30-2.30pm Resident Service. We are really impressed and we will be encouraging Hounslow with his vision for the recently restructured Housing to find better ways to increase Where: Danehurst, Brent Lea, Brentford Resident Services, and we have high hopes participation. TW8 8HX of successful outcomes on the issues we Guests and residents of sheltered are currently working on. We were asked for opinions on what schemes welcomed as observers. does and doesn’t work, suggestions Hounslow Housing invited residents to Can’t make this meeting? You can on how things could be improved and join us for the next SARA meeting on attend five focus groups, most of which for feedback on things that Hounslow Thursday 22 November 2018 at Hyde were held at the Civic Centre. They gave Housing does well. Notes were taken House, Pears Road Hounslow, TW3 1RZ residents an opportunity to have their to be passed on for discussion and say on how services are delivered. hopefully action… watch this space! If you have a mobility issue please call 020 8583 3899 to arrange a taxi. Focus groups were conducted on the If you want to know more, are interested For more details please contact: following topics: in getting involved or have issues related David Penman at • Safety across your estates and the to your home and/or estate, please [email protected] or Estate Police Officers contact us at hibo.warsama@hounslow. gov.uk or [email protected] Hibo Warsama on 020 8583 4364 or • How we deliver and communicate [email protected]

Hounslow Housing do a repair in your home, or works in your Improving building, please do let your housing officer Disability Group know so they can put an ‘alert’ code on the services for our Did you know there is a Hounslow Housing system that the Call Centre can then pick up Disability Group for residents that meets and try to help you with. residents every three months to discuss a variety of housing and health related subjects? The Password protection meetings also include guest speakers. Any The Hounslow Tenant and Leaseholder disabled or elderly tenants can attend. We for home visits Scrutiny Board (HTLSB) is the borough- meet at Danehurst Sheltered Housing scheme wide body that holds Hounslow Housing For tenants and residents that feel vulnerable in Brentford TW8 8HX. The next meeting is to account, on behalf of tenants and when someone from Housing comes to your Thursday 18 October from 2pm - 4pm. For leaseholders. door, you can set up a password which will more information email Sarfraz.kherdin@ be used by whoever attends and is personal hounslow.gov.uk or call 020 8583 2567. In July this year, the HTLSB reviewed to you. Please call your housing officer or the tenants’ experience of responsive repairs Alert codes call centre to arrange this. and put forward recommendations for If you are a tenant whose age or health To find out who your housing officer is, please 11 improvements, all of which were presents difficulties when someone comes to visit Hounslow.gov.uk/myhousingofficer accepted. These include requests for more information about the service on the council’s website and asking the LET YOUR PROPERTY THROUGH THE COUNCIL service to explore ways to offer limited evening and weekend slots for repairs to DIRECT WE CAN OFFER: be carried out. No fees Periodic property inspection LET Dedicated team to provide Quick and easy lets to suit advice to landlords landlords’ timeframes For a copy of the full report, or if you’re interested in becoming a scrutiny board Tenancy Sustainment Service RENTING member, contact chairhtsb@hounslow. YOUR gov.uk or telephone 020 8583 2365 HOME SAFE&SIMPLE

18 Mayor of Hounslow Mind Ealing and Hounslow, which Leaseholder forum Cllr Samia Chaudhary promotes mental wellbeing in the community through empowering people News and recent events from the Leaseholder Forum to lead positive and independent lives, raising awareness about mental health and advocating for change locally.

Several cake sales, raffles, auctions and a charity cricket match have already contributed to the fundraising effort. Cllr Ron Mushiso (Turnham Green) took part in the London to Brighton Bike Ride, raising money for CW+ earlier this month, and the Mayor will be taking part in a charity skydive later in the year!

Cllr Chaudhary said: “It sounded exciting, so I thought I’d give it a go! It’s to raise money for causes that are close to my Hounslow's new Mayor heart, and I’m really looking forward to it! “It’s been a hectic few months, but I’ve had the support of family and friends, which I’m sure will continue throughout MAKES my Mayoral year.” To support the Mayor’s charities through donations or sponsoring her events, visit www.hounslow.gov.uk/ HER MARK! mayorscharities Since her election in May, Hounslow’s Mayor, Cllr Samia Chaudhary, has barely had a moment to herself!

“It’s been a real rollercoaster, and that’s just the last three months!

“Since May, I’ve attended over 60 events, meeting lots of people across the Doing a reading at the Armed Meeting the Nepalese borough at everything from street parties Forces Day event outside Holy community with the Deputy to religious festivals. Trinity Church, Hounslow Mayor at the Gurkha VC Cup

“It’s been a real eye-opener, seeing what a diverse community we have, and finding out for myself just how amazing, dedicated and committed – not to mention talented! – the borough’s residents are.”

The Mayor has also been working hard to raise money for her chosen charities.

CW+, Sun and Stars Appeal, the charity for West Middlesex University Hospital, improving the care and experience for patients and their families. At the World War I commemoration to remember the sacrifice made by local men from Heston in the Great War

19 Reduce your FOOD WASTE MANAGING YOUR FOOD CAN MAKE A REAL DIFFERENCE TO YOUR POCKET AND OURS!

Did you know that an average family can save up to £70 a month by wasting less food. Love Food Hate Waste has lots of DID YOU KNOW? tips on their website When recycled, your www.lovefoodhatewaste.com on how to plan your food waste can be shopping, portion sizes, and great recipes for using up leftovers which can help save you money and cut down on waste. turned into something useful. We take Don’t forget you can also compost veg and fruit peelings, ours to an anaerobic egg shells, tea bags, coffee grounds, newspaper and garden digester where it waste in your own garden compost – so you won’t need to buy is used to generate compost from the garden centre. Visit electricity to power www.recyclenow.com for tips on setting up your compost homes and produce bin and creating great compost. fertiliser.

Any left-over food you haven’t managed to use can be recycled through our food waste collection scheme.

Food waste that is not recycled has waste you can reduce the amount and a 23-litre food waste bin to a big impact on the environment of rubbish in your wheelie bins, decant your kitchen waste into, as it rots and releases methane and help us save money which we which we will collect from you on which is a dangerous greenhouse can put towards better services. a weekly basis with your normal gas around 30 times more potent Every tonne of food waste recycled collection. Visit our website to find than CO2. By recycling your food through the caddy scheme will save out how to order: £85 on disposal costs. www.hounslow.gov.uk/ If you don’t have them already, recycling we can provide residents on the kerbside collection scheme with a You can put any food in your 5-litre food caddy for your kitchen, caddy – raw or cooked including meat, fish and bones, and it doesn’t

20 Stick me on your fridge matter if it’s gone past its use by date! If you add food that has THANK YOU been packaged, e.g. ready By June 2018 Hounslow residents recycled 31% of their household waste. meals, please remove the plastic packaging, wash Help us achieve 50% by 2020 anything recyclable and The better quality our recycling, in terms of more of the right things, means we add it to your red recycling can protect the environment and raise more money to help pay for valuable box. Paper or cardboard services our residents need. packaging should go in your We don’t want your recycling efforts to go to waste, so if in blue box. doubt leave it out! The only non-food items that Please wash and squash your plastics and cans. This helps us fit more into our can go in your caddy are recycling trucks and means we are transporting a greater tonnage of recycling compostable caddy liners, very per truck, not paying to carry air! small amounts of shredded paper, newspaper and kitchen towels to wrap food and absorb Thank you for increasing your excess moisture. recycling efforts, and recycling more. Please don’t include any food packaging, plastic bags, liquids and oils. Red Blue Green box box box HOW TO USE PLASTIC & CANS CARD & PAPER GLASS BOTTLES YOUR CADDIES: & JARS Line the kitchen caddy with a compostable food caddy liner, YES PLEASE YES PLEASE ideally ones which display the ‘leaf’ Clean, empty Clean, dry PAPER, YES PLEASE logo, kitchen towels or newspaper. PLASTIC BOTTLES, MAGAZINES, Then add any leftover food. Wrap Clean, empty food in additional newspaper POTS, TUBS and CATALOGUES, CARD, BOTTLES and JARS and kitchen towels to absorb any TRAYS (lids off). CARDBOARD and (lids off) additional liquid. Clean empty food FLATTENED BOXES TINS, drinks CANS, (please separate AEROSOLS and paper and card) NO THANKS ALUMINIUM FOIL Window glass, NO THANKS mirrors, glass NO THANKS tumblers etc., Shredded paper, perfume bottles, Polystyrene, ‘hard’ plastic sleeves, Pyrex or similar plastics e.g., toys, window envelopes flower pots, ‘soft’ plastics e.g., carrier bags, food wrap, IF IN DOUBT, LEAVE When the kitchen caddy is full, crisps and tea packets, please empty into the larger food pet food pouches waste bin. You may want to line IT OUT! the bin with newspaper. Do not use any plastic bags other than Aerosols can be recycled but Please do not put compostable food caddy liners. HANDY TIP you must make sure they're any batteries in empty first - an aerosol will your recycling For more tips and advice visit Know what to do stop hissing when it's empty! boxes. www.hounslow.gov.uk/ with aerosols? recycling Visit www.hounslow.gov.uk/recycling to find out how to recycle right 21 I’ve had brilliant support and interest in my community initiatives from council officers and members, including last year’s Mayor Cllr Sue Sampson, this year’s Mayor Cllr Samia

Community In Action Chaudhary, Cllr Guy Lambert Cabinet Member for Highways, Recycling and Trading Companies, and Cllr Katherine Dunne, Cabinet Member for Communities and Workforce.

You can apply to the council for funds for community events and groups through area committee grants, as well as the Crowdfunding platform ‘Spacehive’ www.hounslow.gov.uk/ ourhounslowfund

Cllr Guy Lambet (right) with a recycling crew The Festival of Waste - changing our

perception of waste I also want to thank the many stall holders that attended the Festival of Waste, and all the people that made it Local resident, Rin Roche, tells us about her experience in setting happen. up the Festival of Waste in Brentford, which took place in July. Rin made the event happen with the help of the local community. Her We might be individual residents but aim was to help change our perspective on creating less waste when we come together that’s when we can see our community in action through a mix of fun, informative and creative stalls and activities. and it’s great to be part of that.”

Rin explained: “Organising the Festival buy less, reuse things more and think of Waste was really affirming for me sustainably e.g. walk or cycle more. as so many people were enthusiastic And like my mum used to say: “Close about promoting our understanding the door to keep the heat in and turn of how we can all buy less, use less that light off, don’t waste money!” and make less waste. It was amazing Good old common sense! to feel I wasn’t “the only one” - that’s what community gives me, the feeling Being active in the community is great that “I’m not alone!” - you get to meet lots of great people who are doing things locally, helping It can be hard to change our habits, Hounslow be the fantastic borough it is. but if we all did a little bit more Sometimes I think we forget to celebrate it would make a huge difference. the good stuff, but Hounslow Matters Recycling is easy, it just requires a little will be showcasing our Community in bit of extra input, and we can all try to Action in every issue, so read this space!

22 HOW PARKS AND OPEN SPACES ARE SELECTED FOR AN AWARD Hounslow Sites for a Green Flag Award are judged against eight key areas: 22 A welcoming place 22 Healthy, safe and secure parks fly the 22 Clean and well maintained 22 Sustainability 22 Conservation and heritage 22 Community involvement GREEN FLAG 22 Marketing 22 Park management

We know that Hounslow’s green facilities. Our Hounslow sites are spaces are enjoyed by residents and among a record-breaking 1,883 UK PARKS WITH THE GREEN visitors alike. That’s why we’re pleased parks and green spaces that have FLAG AWARD: to have been awarded 11 green flags received the prestigious award. 22 Beaversfield Park for parks and open spaces across the 22 Bedfont Lakes Country Park borough – including St Dunstan’s Park We would like to thank all the 22 Boston Manor Park for the first time! A further two sites in residents and volunteers who are part 2 Hounslow; Gunnersbury Triangle Local of our Friends Groups and get stuck 2 Chiswick Back Common Nature Reserve and Crane Park have in each year to help maintain our 22 Church Road Allotments also attained the Green Flag Award. parks and open spaces for all to enjoy. 22 Dukes Meadows Recreation Without their help we would not Ground Keep Britain Tidy’s international Green achieve so many awards. 22 Inwood Park Flag Award is a sign to the public that 22 Lampton Park the space boasts the highest possible environmental standards, is beautifully 22 St John’s Gardens maintained and has excellent visitor 22 Turnham Green 22 St Dunstan’s Park

DID YOU KNOW? St Dunstan’s Park was just one of the parks to benefit from a new Active Space playground. The project saw the council partner with award-winning architects LUC to design new spaces at existing playground sites. Five schools took part in the design and build of the space, and designers captured further thoughts and ideas at 12 onsite public engagement events. This has helped in achieving a brand new Green Flag Award for Hounslow.

FOR MORE INFORMATION ON A GREAT RANGE OF ACTIVITIES IN OUR PARKS AND OPEN SPACES VISIT WWW.HOUNSLOW.GOV.UK/PARKS

23 24 xxx An enhancedprogramme ofactivities games forfamiliestoplaytogether. to watch,memorieslisten to and you’ll findobjectstohandle, films exhibitions. Throughout themuseum west Londonarea through interactive of Ealing,Hounslowandthewider can nowdiscoverthevibranthistory has beentransformedandvisitors Temple. Theonce neglectedmuseum Amelia’s BathHouse andtheiconic have beenrestored includingPrincess enhanced andheritagebuildings The park’s natural beautyhasbeen Fund andBigLottery. project fundedbytheHeritage Lottery phase ofanextensiveregeneration open afterthecompletionoffirst Gunnersbury ParkMuseumisnow heritage sites. our residents totheborough. andvisitors Here’s anupdate ontheprojects underway at someof our mostvalued historichousesandparks while facilitating for betterandwiderengagement heritage-ledprogrammes intheborough, which willenable ustoenhancesomeof variety of ourborough. We’ve of together tellthestory fundingfor beensuccessfulinsecuringLottery a listedbuildings combinedwithlocalhistory,Hounslow ishometoarich which heritageof for Hounslow! A historicyear and GunnersburyEnjoy Park Museum org www.visitgunnersbury. information andtobook: visit thewebsiteformore museum topickoneupor archive. Popintothe a lookintotheextensive museum tours,creative workshops and families andadults,includingpark programme ofeventsforchildren, out nowboastinganimpressive The latest'What'sonGuide'is be scheduledthroughout theyear. ran through outthesummerandwill Keep uptodateon @Gunnersbury1 Gunnersbury1 social media: Facebook:

The aim is to expand the range of events, activities, learning and Hogarth’s volunteering opportunities available and to help manage the increased House is number of visitors on site, while improving their experience.

making headway You can still visit Hogarth's House while the works continue, the newly The Grade 1 listed former home refurbished site will be complete by of the famous 18th century artist summer 2019. William Hogarth, Hogarth’s House Keep up to date with the was temporarily closed to the transformation works public to allow contractors to set online at www.hounslow. up and carry out enabling works, gov.uk/heritage including safe demolitions as part of the delivery of the £2.3m Heritage Lottery Funded Mulberry Garden project.

The Mulberry Garden project includes the design and construction of a much-needed new learning centre adjoining the Grade 1 listed Hogarth’s House, the conservation and repair of the historic garden wall and the creation of an ‘exhibition garden’, whose design and planting present the story of the site.

can be used for creative businesses, and Boston Manor House will host a café as well as being home to a landscape history educational charity. The restoration of Boston Manor Park and Park revamp will follow and involves a programme of infrastructural improvements to increase Boston Manor Park is the largest the Lottery Fund, to implement a accessibility while enhancing the trees, public open space in the Brentford programme of repairs to various parts ecology and the lake. area, consisting of a large landscaped of the building. Improvements include area of parkland, containing a lake restoration of rooms, not currently The House will remain open on and ancient cedar trees. The park accessible to the public, to their weekends and holidays until the end surrounds the Grade 1 Listed, Boston original state, improved accessibility of October 2018. The refurbishment Manor House, built in 1623. and extended opening hours. is expected to be complete by spring 2021. Boston Manor House has been In addition, the service wing is to be awarded £3.734 million from refurbished, providing space which

These exciting projects would not be possible without the help and input of our army of volunteers, external partners and our funders. Fundraising efforts for all projects are ongoing. There is still lots to be done and plenty of opportunities to get involved. If you would like to support any of these projects, please get in touch with us by email: [email protected]

2525 Hounslow Council is the first to Hounslow schools’ initiate the schools' programme in London by targeting at least 70 schools, which account for around 70 per cent of our total corporate estate CO emissions. solar panels could 2 This is because schools use a significant amount of energy, and be a WINNER! also have many buildings and extensive landholdings. The Hounslow schools RE: FIT project ‘Making Hounslow The retrofit programme uses new schools the greenest in the country’ has been shortlisted for technology on old buildings, the prestigious Energy Institute’s (EI) awards in the Community making them more energy-efficient, Initiative Award category. reducing operational costs and improving the environment for The EI Awards showcase organisations, The RE: FIT Schools (London) pupils and staff. projects and individuals of excellence programme is aimed at 200 London in the energy sector; Hounslow’s was schools, providing significant financial The award winners will be announced one of 120 entries received from investment to cut carbon emissions in at the end of November. across 29 countries. London by 60 per cent by 2025.

July, August and September. They will Household Enquiry Form be wearing Hounslow Council high- viz jackets to make themselves more visible and have council identification – Have you responded? badges. IF NOT, YOU COULD BE FINED £1,000 The council’s Electoral Registration Officer, Peter Large said “It’s a legal requirement to respond to the Household Enquiry Over 100,000 residents have responded to the annual form. I would urge residents to respond Household Enquiry form. There is still time if you haven’t yet quickly, as it is important we are able to responded. keep the electoral register up to date. It’s your vote, don’t lose it.” The form, which was sent out by to £1,000 (though this would be Hounslow Council, is used to check a last resort). If you have misplaced your form or the right people are registered to need advice to complete the vote. Residents are urged not to Council officers will soon be visiting Household Enquiry Form please email ignore the form, or it could land you households that haven’t responded to [email protected] or with a criminal record and a fine of up the earlier forms which were sent in phone the helpline on 020 8583 2828.

26 xxx 2727

or CHISWICK BRENTFORD book today! book today! Don’t miss out, Don’t miss out, ISLEWORTH For more information and rates, visit visit and rates, information more For OSTERLEY the future. future. the Foster Support our unaccompanied children asylum seeking a world of and create difference. find out more visit To www.hounslow.go.uk/fostering or call 0800 731 8558 Hope for for Hope [email protected] HESTON HOUNSLOW contac CRANFORD HANWORTH FELTHAM www.hounslow.gov.uk/hounslowmatters BEDFONT MATTERS

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audiences T  and local libraries centres leisure Bulk distributed to  Deliver  over 100,000 homes quarterly

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and get great value for money. value for and get great magazine Hounslow Council’s free residents’ residents’ free Hounslow Council’s advertise in Hounslow? advertise Showcase your business in

Looking for ways to Looking for ways ➲

➲ ➲ what’s going on Fridays: 12 October, for Christmas and join the 9 November, 7 December, Victorian Servants for Stir Up 11 January, 8 February Sunday. Sing along to carols, 10.30am -12noon get some festive face paint aroundd Join us for our friendly and nibble on hot chestnuts o – there’s plenty to get you in monthly textile craft group – bring a project to work on, the spirit at Gunnersbury! o o learn from others and catch Admission: FREE hounslow up over a cup of tea. Admission: £2, including refreshments. No need to Welcome to Hounslow book, just turn up and pay Hounslow is an exciting and vibrant West London borough on the day. with lots of things to see and do. We have a fantastic offer for visitors and residents alike, including a diverse range PUMPKIN CARVING of attractions, museums, beautiful parks, stately homes, (Please note, some activities riverside pubs, cycle paths and walks. A visit to and around are first come, first served Hounslow is a great day out for all the family. and bookable on the day. Selected activities will incur a charge.) Around Hounslow includes fun things to do for all the family, including children and young people. STREETSPORTS It is advisable to check with the organiser or venue if the Friday 26 October event or activity is still going ahead. All listings are available 10.30am - 12noon, at www.hounslow.info/news-events 1.30pm - 3pm Bell Square hosts free fortnightly entertainment for the Become a pumpkin carving whole family in the heart of Hounslow. Go to www. maestro in this spook-tacular bellsquarelondon.com for listings. Please note all dates workshop and create a and times are correct at the time of going to print. pumpkin with personality for your home this Hallowe’en! Weekly free football and 16 November, 14 December, CHISWICK HOUSE AND Admission: £10 per child, multisport sessions for boys 18 January, 15 February GARDENS W4 2RP adults go free (pumpkin and girls 8-18-years run 10.30am - 12.30pm included) by Brentford Football Club A monthly arts and Community Sports Trust in reminiscence group for partnership with Hounslow BIRD WALK people with dementia. Council This season, the theme of Call 020 8326 7030 or email ‘Home’ is explored, and [email protected] what that means to us. For a full programme and to sign Brentford Towers Estate Just some of the events up, please contact Ellie on TW8 0DG taking place over the next few [email protected] Mondays 5.30 - 7pm or phone 020 3961 0280. weeks: Convent Way Estate KITCHEN GARDEN OPEN Admission: £2 (including UB2 5UL DAY refreshments) Tuesdays 6 - 7.30pm 14 October 2018 Benson Close Estate 11am - 4pm ARCHIVES TOUR Sunday 4 November TW3 3QY Visit the walled Kitchen Tuesday 2 October 8.30 - 10am Wednesdays 6 - 7.30pm Garden on one of our open 11.30am - 12.30pm days and enjoy its plentiful Experience Gunnersbury Park Highfields Estate Take a look behind the displays of flowers and as the sun rises for an early TW13 4DA scenes at Gunnersbury Park produce. morning bird walk with John Thursdays 5 - 6.30pm Museum’s Archive. Find out Wells, a local naturalist. Spot Ivy Bridge Estate TW7 7QJ Admission: FREE how the collection informs and survey Gunnersbury’s Thursdays 5 - 6.30pm our galleries and explore the birdlife across beautiful GUNNERSBURY stories they tell us about the parkland. GOALS Soccer Centre local area and its people. MUSEUM Admission: FREE TW7 5DB Admission: FREE Fridays 5.30 - 7pm

WINTER FAIR Beavers Community STITCH, KNIT & NATTER Primary School TW4 6HR Saturday 24 and Sunday 25 November Fridays 5.30 - 7pm 10.30am - 4pm Cranford Community Family activities for children College TW5 9PD of all ages to celebrate Mondays 5.30 - 7pm RECOLLECTION the festive season. See Saturdays 10am - 12noon Fridays: 19 October, Historic Kitchens dressed TERM TIME ONLY

28 KICKS PROGRAMME Hanworth Park TW13 5EG GREEN GYM - We would love to hear from & Osterley Park TW7 4RB clubs and organisations around HOUNSLOW HEATH the borough not featured here. All Sundays 9am If your club or organisation has Visit parkrun.org.uk/osterley- an event, activity, including juniors on-going events, please email [email protected]. parkrun.org.uk/hanworth- uk with the following information juniors and we can look to consider publication: name of organisation/ event/activity; dates and venue; OURPARKS FITNESS Price/admission; contact details, SESSIONS including telephone number and website or email address. COUNCIL MEETINGS Hounslow Heath TW4 5LJ Tuesdays 10.45am Follow Cabinet and Borough Visit tcv.org.uk Council meetings on Twitter LBofHounslow Weekly free sports programme for boys and MOVE MORE ACTIVITIES BOROUGH COUNCIL girls 9-19-years old run by When: Tuesday 30 October, Brentford Football Club Visit ourparks.org.uk/ 7.30pm; Tuesday 27 November, Community Sports Trust borough/redlees-park 7.30pm Call 020 8326 7030 or email Where: Council Chambers, [email protected] GOODGYM Civic Centre, Lampton Road, Springwest Academy Hounslow TW3 4DN TW13 7EF CABINET Mondays 5 - 7pm When: Tuesday 16 October, Wednesdays 4pm - 6.30pm, 7pm; TERM-TIME ONLY Tuesday 20 November, 7pm Mulberry Green Park Where: Committee Rooms TW19 7SS 1&2, Civic Centre, Lampton Mondays 5.30 - 6.30pm, 8- Road, Hounslow TW3 4DN to 12-years-old AREA FORUMS Mondays 6.30 - 8pm, Visit www.goodgym.org/ 12- to 19-years-old Bedfont, Feltham and hounslow Thinking about being more Hanworth Hanwell Community active but not sure where to When: Thursday 22 November, Centre W7 1PD SUPER HERO FITNESS begin 7.30pm Fridays 5.30 - 7pm Fun fitness for 3 - 5yr olds Visit oneyouhounslow.org/ Where: Public Meeting Room, Northolt High School free to attend move-more Feltham Library, Feltham High UB5 4HP Redlees Park, TW7 6DW Street, TW13 4GU Tuesdays 6 - 8pm Saturdays 9.30am HOUNSLOW Central Hounslow Thursdays 6 - 8pm, Visit ourparks.org.uk/ PENSIONERS' FORUM When: Thursday 8 November, TERM-TIME ONLY 7.30pm borough/redlees-park Come along to our friendly GOALS Soccer Centre members meetings on the Where: Committee Rooms TW7 5DB GET ACTIVE AT last Friday of every month. 1&2, Civic Centre, Lampton Road, Hounslow, TW3 4DN Saturdays 5.30 - 7pm OSTERLEY PARK AND There will be talks by HOUSE visiting speakers on Chiswick PARKRUN topics of interest to older When: Tuesday 13 November, people, as well as member 7pm Free 5km run for all abilities discussions, great company, Where: The Hogarth Hall, Where: Osterley Park, raffles, refreshments and Chiswick Town Hall, Heathfield Crane Park, Bedfont Lakes information about events Terrace, Chiswick W4 4JN and Gunnersbury and outings. Saturdays 9am Heston and Cranford Meetings take place at: Visit parkrun.org.uk When: Thursday 22 November, United Reformed Church, 7pm corner of Chapel Road and Where: Committee Rooms JUNIOR PARKRUN Hanworth Road, Central 1&2, Civic Centre, Lampton Osterley Park is a great Hounslow, TW3 1UF, Road, Hounslow, TW3 4DN destination for outdoor 10.30am to 12.30pm. activities in London. There’s Next meetings: 28 Isleworth and Brentford plenty of space to get active September, 26 October, 30 When: Thursday 29 November, and try something new November 7.30pm Visit nationaltrust.org.uk/ 2018-19 membership fee Where: venue to be confirmed osterley-park-and-house/get- £10. active-at-osterley Dates correct at time of going to Contact: Bob Hardy-King on print, but subject to change at Free run for children aged National Trust Osterley email [email protected] short notice. 4-11yrs Park & House TW7 4RB or phone 020 8230 3596 www.hounslow.gov.uk

29 Your chance to quiz the Cabinet! Cllr Lily

Residents have the chance to quiz members of the council’s Cabinet about Bath council services and local matters at a series of Cabinet Question Time events over the coming months.

The sessions will feature some new faces CABINET MEMBER on the Cabinet, and attendees can put questions to them on any aspect of their FOR HOUSING Cabinet portfolios. AND SOCIAL Following positive feedback from the previous sessions, the Question Time event INCLUSION is returning to Chiswick, and will provide the opportunity for residents to raise any issues they have in the area where they live Following the Local Election in May, we’ll be introducing the and work with their Cabinet members. council’s new Cabinet in the next few issues of HM. There are a number of new faces, but we’re kicking off with a familiar The first Question Time session after face in a new role Cllr Lily Bath, Deputy Leader and Cabinet the May Local Election takes place on Thursday 26 September, in the Main Member for Housing and Social Inclusion. Hall at Chiswick Town Hall, Heathfield Terrace, Chiswick W4 from 7pm to 9pm (doors open 6.45pm). HOW LONG HAVE YOU BEEN A WHAT ARE YOUR KEY PRIORITIES COUNCILLOR? IN THE NEXT YEAR FOR YOUR Cllr Steve Curran, Leader of Hounslow I was first elected to the Hounslow PORTFOLIO AREA? Council, said: Central Ward in 2006; currently, I’m a To do all we can to increase the ward councillor for Heston West. amount of quality housing for “These events are a great way for us to residents. This is not just about talk to residents about the local issues that WHAT GOT YOU INTERESTED IN building more homes, but tackling matter to them. We’ve had a fair grilling in POLITICS? rogue landlords and improving the past, and my fellow Cabinet Members I wanted to make improvements to the conditions in the private rented sector, and I fully expect to face some challenging local area I live in, and wanted to give as well as helping the most vulnerable questions, but by coming out to the something back to my community. I’ve so they are not homeless or at risk of community, it gives us a first-hand, real feel always been interested in local issues, homelessness. for what people are concerned about. and I grew up in an environment where my family was also into politics, WHAT ARE YOUR ASPIRATIONS FOR “I hope that we’ll have a good turn-out, so I suppose I absorbed it as I got HOUNSLOW GOING FORWARD? and I look forward to seeing as many older! I want Hounslow to be the best place people as possible at these events, which to live in London! I have two children, will be held across the borough over the HAVE YOU ALWAYS LIVED IN THE and would like to see them, and other coming year.” BOROUGH? growing families, continue to live I’m a Hounslow girl and grew up in locally instead of having to move out All residents are welcome, and admission the area, but I did move out when I of the borough. I’d like to see more will be on a first-come, first-entry basis. went to university in Warwick, and big businesses investing in Hounslow, later spent three years in Barcelona, helping it to grow even more. Don't worry if you can't attend in teaching English. September, further Cabinet Question Time IF YOU FOUND YOURSELF events will be held on the following dates DO YOU HAVE A ‘DAY-JOB’ AS STRANDED ON A DESERT ISLAND, in other parts of the borough (venues TBC): WELL AS BEING A COUNCILLOR? WHAT THREE THINGS WOULD YOU HOW DO YOU MANAGE TO WANT TO HAVE WITH YOU, AND 25 October, 28 November, 23 January, JUGGLE YOUR WORKLOAD? WHY? 20 February Yes, I work for a charity that supports My music! I have a huge collection of Questions will be taken from the floor, carers. Council work also takes up a lot music and I’d want that with me to or you can submit question to Cabinet in of time, but it’s something I chose to help pass the time. Also, I’ve always advance at communications@hounslow. do as it’s important to me. Having said wanted to play the guitar, so perhaps gov.uk that, there is a ‘life outside Hounslow’, a bass guitar as I’d have the time to and I’m a member of a lot of clubs – learn. And probably some good wine, If you submit a question, please let us book club, film club, coffee club… and so I can chill and relax! I have a very know which date you are planning on if I’m honest, the ‘pub club’ too, on busy life, so being stranded for a while attending. occasion! doesn’t sound too bad!

30 xxx 3131

Forum Property Rajawat Corporate Shantanu Tony Louki Finance andFinance John Todd Hanif Khan Karen Smith Transport and Komal Chaudri Komal and Brentford Area Corporate Services Chair of the Isleworth Isleworth the of Chair

Gerald Fund Panel Area Forum McGregor John Chatt Rajinder Bath Chair of Pension Richard Eason Richard Bishnu Gurung Chair of Chiswick Shaida Mehrban HESTON WEST HESTON

FELTHAM NORTH FELTHAM HANWORTH PARK HOUNSLOW SOUTH CHISWICK HOMEFIELDS Labour Conservative Cabinet Portfolios OSTERLEY & SPRING GROVE & SPRING OSTERLEY Lily Bath the Council Key Tom Bruce Patrick Barr Aqsa Ahmed Unsa Chaudri To find out which ward you live in, who your you live in, who your find out which ward To councillor is and how to contact them, visit www.hounslow.gov.uk/democracy_and_ elections or call 020 8583 2265 Puneet Grewal Deputy Leader of and Youth Services and Youth Education, Children Scrutiny Committee Chair of Overview and and Overview of Chair Housing and Social Inclusion Committee Amrit Mann Afzaal Kiani Ron Mushiso Leisure Services Sue Sampson Richard Foote Chair of Planning Planning of Chair Corinna SmartCorinna Khulique Malik

Mayor Samia Dhillon Collins Melvin Salman KNOW YOUR COUNCILLORS 2018 COUNCILLORS YOUR KNOW Poonam Shaheen Ranjit Gill Hina Kiani Chaudhary Gurmail Lal CRANFORD ISLEWORTH BRENTFORD HANWORTH HESTON EAST HESTON TURNHAM GREEN HOUNSLOW HEATH HOUNSLOW Guy Joanna Sukhbir Sukhbir Candice Atterton Biddolph Dhaliwal Committee Lambert Adults, Social Kamaljit Kaur Care and Health Daanish Saeed Vikram Grewal Chair of Licensing Trading CompaniesTrading Highways, Recycling and Umair Siddhu Workforce Committee Opposition Nisar Malik Chair of Audit Audit of Chair Sam Hearn Leader of the Raghwinder Mohammed and Governance Communities and Jagdish Sharma Katherine Dunne Surinder Purewal Sumra SYON Adriana Gheorghe Area Forum Deputy Mayor Sohan Singh Pritam Grewal Alan Mitchell Shivraj Grewal Theo Dennison Gabriella Giles Gabriella BEDFONT Chair of Bedfont, Bedfont, of Chair Customer ServicesCustomer and Corporate Performance Feltham and Hanworth FELTHAM WEST FELTHAM HESTON CENTRAL HOUNSLOW WEST HOUNSLOW CHISWICK RIVERSIDE HOUNSLOW CENTRALHOUNSLOW Hear Forum Javed Denniss Michael Hina Mir Akhunzada Steve Curran Hounslow AreaHounslow Chair of Central Harleen Atwal Ajmer Grewal Bandna Chopra Chair of Heston and and Heston of Chair Corporate Strategy, Cranford AreaCranford Forum Leader of the Council Planning and Regeneration 32 xxx GREEN AND CLEAN HOUNSLOW KEEP FINE YOU iN THESTREET www.hounslow.gov.uk/report Tofly- reporT liTTeringand Tipping visi up to AND WE’LL RUBBISH dump MESSING ABOUT WE’RE NOT £400