Glossary Acronym Description API Application Programming Interface Business Unit A department of the City Array A group of disks presented as a logical storage device A licensing and deployment model for the ITSM solution where the system is installed and operated on the offeror owned and Software as a Service (SaaS) operated infrastructure. Typically, this model involves subscriptions by various system user roles and might be available at monthly, yearly and multi-year rates. A licensing and deployment model for the offeror’s solution where On-premise the system is installed and operated at the city's premises Blade A microprocessor on a blade A problem or service request initiated by a customer using the Service Desk Incident offeror's platform, and submitted as a request to the offeror's service desk. A process for integrating multiple disparate directory services, e.g. Directory Integration Active Directory, with the offeror's identity management (IdM) processes, e.g. single sign-on. A single instance of software with a single organization and its end- Single-Tenant users as customers. Availability of the offeror's platform by end-users for training and demonstration purposes. Such environments typically utilize non- Train production data, are of low availability, and provide no recovery objectives. Availability of the offeror's platform for testing installations, Test upgrades, modifications or patches prio to production BAFO Best and Final Offer BOM Bill of Materials BC Business Continuity Us City Orchestration Combining multiple processes into a single process. Automation Combining several tasks into a single set of combined processes CLI Command Line Interface COTS Commercial off the Shelf CIFS Common Internet File System CFAR Constant False Alarm Rate CJIS Criminal Justice Information System DUNS Data Universal Numbering System DRAC Dell Remote Access Controller DR or D/R Disaster Recovery ERP Enterprise Resource Planning FIPS Federal Information Processing Standard FOB Free on Board, or Freight on Board GSA General Service Administration Acronym Description GDFS Global Data Flash Storage GFS Grandfather-Father-Son Storage Scheme GPU Graphic Processing Unit HDD Hard Disk Drive HIPPA Health Insurance Portability and Accountablity Act Tier 1 Technical Support or http://en.wikipedia.org/wiki/Technical_support L1 Tier 2 Technical Support or http://en.wikipedia.org/wiki/Technical_support L2 Tier 3 Technical Support or http://en.wikipedia.org/wiki/Technical_support L3 Tier 4 Technical Support http://en.wikipedia.org/wiki/Technical_support Multi-Tiered Technical http://en.wikipedia.org/wiki/Technical_support#Multi- Support, or L1, L2, L3 tiered_technical_support. Support HCI Hyperconverged Infrastructure IOPS input/output operations per second ILO Integrated Lights Out IPMI Intelligent platform management interface IVR Interactive Voice Response IRS Internal Revenue Service KVM Kernal-based Virtual Machne KPI Key Performance Indicators LDAP Lightweight Directory Access Protocol LaaS Logging as a Service Major revisions to hardware or software that substantially improve Upgrades end-user functionality, performance, or usability. Means a description of the processes, human resources, escalation path and tools used to rapidly identify and resolve service requests Support Model or incidents submitted by the customer's end-users of the offeror's platform. Means any online or written documentation related to the use or functionality of the offeror's platform provided or otherwise made Documentation available by the Offeror to the City and its Constituents, including instructions, manuals and other training or self-help documentation. Constituents Means end-users of city departments, or citizens Means the collective oversight of all customer software and Program Management hardware adoptions of the offeror's platform during the installation Office (epmo) phase. Contract Means the contractual agreement between the Offeror and the City Means the date on which the parties mutually agree to officially Project Kick-off kick off the project Acronym Description Means the offeror's definition of the knowledge, skills and abilities required by the city to achieve effective and efficient realization of the offeror's proposed value-proposition in the planning, implementation and support phases of adoption of the offeror's solution; the offeror provided knowledge capital described as Knowledge Transfer Plan content assets (courseware, training materials, knowledge base); the offeror's proposed processes and timeline for transferring knowledge (curriculum, courses, sequencing); and the roles and responsibilities of the parties of the relationship; and, proposed offeror measurements for determining the efficacy of the knowledge transfer process (testing, certification). Means the offeror's proprietary software and related interfaces Software licensed by the City in the Contract. Means the software, business, and technical requirements of the Solutions Architecture successful offeror's solution. Means the support call process to all customers and their Support Call Process constituents who have licensed directly or through assignment the offeror's software Means your company proposing a product and service relationship Offeror with the city MB Megabyte Minor revisions to software that fix software bugs, improve Patches performance, or address problems. MBE Minority Business Enterprise NIST National Institute of Standards and Technology NVEM-OF NetVM over fabrics NAS Network Attached Storage NFS Network File System NFV Network Function Virtualization NIC Network Interface Card NVDIMM Non-volatile dual in-line memory mondule NVMe Non-Volatile Memory Host Controller Interface Specification You Offeror OEM Original Equipment Manufacturer PCI Personal Credit Information or Payment Card Information PB Petabyte PDF Portable Document Format PMBOK Project Management Book of Knowledge PMO Project Management Office POC Proof of Concept QOS Quality of Service RAM Random Access Memroy RPO Recovery point objective RTO Recovery time objective Acronym Description RAID Redundant Array of Independent Disks RDMA Remote Direct memory access REST Representational State Transfer RFP Request for Proposal RBAC Role-based access control SSH Secure Shell SSL Secure Sockets Layer SMB Server Message Block SMB2 Server Message Block version 2 SMB3 Server Message Block version 3 SOA Service Oriented Architecture SPC-1 Sets Performance Record (Storage Performance Council) SNMP Simple Network Management Protocol SOAP Simple Object Access Protocol SPOF Single point of failure SAP Software Adoption Plan SaaS Software as a Service SSD Solid-State Drive SDK Sooftware Development Kit Staff resources focused on assisting end-users of the offeror's End-user Support software in their adoption and use of the software, including addressing service desk incidents initiated by the end-user. STS State Term Schedules SAN Storage Attached Network SQL Structured Query Language SCVMM System Center Virtual Machine Manager TB Terabyte The collective staff resources assigned to maintain the hosting Systems Administration environment including its infrastructure and software instances. Replication The exact duplication of a vmware VDMK file. The HCI adoption plan described as a work breakdown structure of Project Management Plan discrete tasks, resource requirements, interdependencies and time requirements expressed using standard PMBOK compliant formats. The native CPU and storage capablities of a physical server that Bare Metal hosts guest operating systems, e.g. Windows, Linux The process of transferring a service or helpdesk incident submitted Service Desk Escalation by a customer from the first support contact (Tier 1), to additional Process levels of support necessary until the incident has been closed. The provision of single or multiple instances of VMs meeting the Production customer's requirements for daily use TCO Total Cost of Ownership TCP/IP Transmission Control Protocol/Internet Protocol UCS Unified Computing Systems Acronym Description Use of a datacenter space to locate an outside entity’s Co-locaton infrastructure necessary for infrastructure or software hosting services. UI User Interface VDI Virtual desktop infrastructure VXLAN Virtual Extensible Local Area Network VM Virtual Machine ESXI vmware hypervisor VOIP Voice over Internet Protocol