Excellence in Local Government Awards 2011 Excellence in Local Government Awards 2011

Excellence in Local Government Awards 2011 Excellence in Local www.chambers.ie Government Awards 2011

Welcome

Chambers Ireland is delighted to profile the excellent work undertaken by local authorities on our behalf over the past year in this publication. We produce this document to highlight best practice and innovation, stimulate ideas and offer encouragement to practitioners in the wider local government sector in their efforts to achieve more for all of their stakeholders. In partnership with the Department of Environment, Community and Local Government, these awards seek to recognise and encourage those who seek to do better despite tighter budgetary constraints and the wider economic challenges being felt throughout Ireland at this time. In this context, the Chamber network believes that recent announcements from Government regarding the integration of councils in Tipperary, Limerick and Waterford will support efforts to achieve greater scale while delivering savings that will not compromise our collective need to maintain and support front line services for all users. Those local authorities profiled in this publication provide a benchmark of how working smarter and embracing new ideas can lead to real savings. In changing times, marked by the need to embrace flexibility and new ways of doing things, we have been particularly impressed by the number of shortlisted initiatives that utilise new digital applications in their operations. Finally Chambers Ireland, together with our wider network of affiliated Chambers, is very proud of its deep relationship with all units of Local Government in Ireland. The Chamber network recognises and appreciates the daily work of local authorities on behalf of us all and offers this publication as a means of lauding these efforts in a positive way.

Ian Talbot, Chief Executive, Chambers Ireland

1 Ratepayers and Local Government Council • Hilary Haydon, Partner, Haydon Chartered Accountants (Chair) • Tony Lambert, Chief Executive, Fingal Dublin Chamber • Catherine McCabe, Policy & Communications Executive, Dublin Chamber • Rita McInerney, Chief Executive, Ennis Chamber • Alma Murnane, Policy & Research Manager, Cork Chamber • Tony O’Brien, Consultant, TOB Associates

Excellence in Local Government Awards Judging Panel • Hilary Haydon, Partner, Haydon Chartered Accountants (Chair) • Joe Allen, Principal Officer, Department of the Environment, Community and Local Government • Brian Cawley, Director General, Institute of Public Administration • Michael Garland, Chief Executive, Waterford Chamber • Tony O’Brien, Consultant, TOB Associates • Dr. Aodh Quinlivan, College of Business and Law, University College Cork

2 Contents

Sustaining the Arts...... 5 Supporting Active Communities...... 12 Best Library Service...... 18 Festival of the Year...... 23 Parks & Recreation...... 28 Strategic Water Initiative...... 32 Supporting Tourism...... 35 Partnership with Business...... 41 Joint Local Authority Initiative...... 47 Innovation in Technology...... 51 Smarter Travel...... 56 Sports Development...... 61 Sustainable Environment...... 64 Outstanding Customer Service...... 68 Local Authority Economic Efficiencies...... 71 County/City Development Board of the Year...... 73

3 Chambers Ireland would like to thank all of the kind sponsors for their involvement in the 2011 Excellence in Local Government Awards.

4 Cork City Council p5 Donegal County Council p6 Dublin City Council p7 Laois County Council p8 South Dublin County Council p9 Waterford City Council p10 Westmeath County Council p11 Cork City Council Christchurch Triskel

Cork City Council’s Christchurch Triskel project, a former church and a building of major historical significance located on South Main Street in Cork City Centre, has been restored and transformed into a spectacular multi-purpose arts and cultural ‘hub’ by Cork City Council. Operated by the Triskel Art Centre, Christchurch physically links with the centre itself to create a 250-seater venue for various artistic displays. Equipped for an array of exhibits, the venue houses an eclectic mix of multi-genre performances and art forms including live music, visual art, and an art-house cinema. The restoration of Christchurch is expected to become a defining landmark, and further attract tourism to the city. Sustaining the Arts

5 Donegal County Council How We Remember – The 28th Infantry Battalion

Donegal County Council’s How We Remember exhibit explored, questioned and acknowledged the former service men of the 29th Infantry Battle. Managed through the County Museum, in association with the 28th Infantry Battalion and ONET, the exhibit informed school children of the Battalion’s important role in sustaining peace at home and abroad. This was achieved through various informative exhibitions and educational packs. The Museum worked closely with serving the retired members of the Battalion in putting the exhibition together and it featured a Border checkpoint, archives, uniforms, equipment, images and oral histories, as well as Rockhill Remembered, a short documentary of the stories of ex-servicemen. Along with its educational role, the exhibit also served as a facility for current and retired members of the Defence Forces to share experiences

Sustaining the Arts with the community.

6 Dublin City Council UNESCO City of Literature Designation

In July 2010, Dublin was designated a UNESCO City of Literature, a permanent member of the worldwide Creative Cities Network. The application process was led by Dublin City Council’s library service and involved representatives from the public and private sectors. Dublin has an internationally recognised literary tradition and the city wished to join the worldwide UNESCO Creative Cities Network in order to enhance local and international appreciation of that literary tradition; to build on the city’s high level of investment in literature through its library service and activities such as the International IMPAC Dublin Literary Award, the Dublin Writers’ Festival and Dublin: One City One Book; highlight the level of contemporary activity; and expand the potential for cultural tourism. Upon receipt of the designation, Dublin became one of only four such cities to be so honoured. Sustaining the Arts

7 Laois County Council The Library & Arthouse Stradbally Co. Laois

The Arthouse, Stradbally is an exciting and vibrant development which involved the refurbishment and extension of Stradbally Courthouse. The development includes a public library, artists’ studio, living accommodation, exhibition gallery, and a fully equipped reherearsal room. The multi-functional facility can also be used as a meeting place and workshop space for readings, rehearsals, and other community and cultural events. The Arthouse adds to the strong arts programme already in place in County Laois and aims to increase access to the arts for the community and the visual arts and design sector in Ireland. This is achieved by supporting artists, craftspeople and the general public through mentoring, programming and exhibition opportunities. Sustaining the Arts

8 South Dublin County Council Tallaght Young Filmmakers

Established in 2008, Tallaght Young Filmmakers (TYF) is an award-winning youth-led filmmaking group set up under the Arts Council’s Young Ensembles Scheme 2008 and now sustained by support from South Dublin County Council’s Arts Office. The group is made up of 20 members, aged 14-19 representing local constituencies throughout South Dublin County. The aim of TYF is to strengthen the infrastructure and excellence of youth film produced in Tallaght through a programme led by the creative agenda of the young people involved. In taking a youth-led approach, TYF provides a supportive environment in which young people can gain confidence, experience, and skills in filmmaking through collaboration with both their peers and professional filmmakers. Group members are responsible for budget management, recruitment of filmmakers and securing projects. Sustaining the Arts

9 Waterford City Council Arts in the Spotlight: A New Approach to Supporting the Arts

Arts in the Spotlight is a new approach to the arts adopted in Waterford City Council’s Arts Plan 2011–2016. It aims to work with local artists and groups to strategically develop quality products, venues and festivals over the next five years. While acknowledging the contribution of the arts community to everyday life, the City Council identified a lack of arts products in certain areas and a need to encourage greater audience participation in the future. In response to this, a system was devised to both encourage existing organisations to raise their output and quality and to nurture new organisations, arts products and events. Sustaining the Arts

10 Westmeath County Council Abbey Road Artists Studios, Athlone

Located in the heart of Athlone town, the Abbey Road Artists Studio is a resource for artists of all disciplines comprised of four individual studios equipped with modern facilities and space for creative development. The Council aims to support the individual artist in creating artwork by fostering excellence and innovation and by supporting their practice by providing opportunities to make the Arts a realistic career ambition for artists living in Westmeath. One of the main objectives of the studios is to enable capacity building and shared information amongst the arts community allowing artists time and space to articulate their interests in an environment conducive to the creation, production and presentation of new work. Sustaining the Arts

11 Cavan County Council West Cavan Peace III Engaging Men

Established in 2009, the West Cavan Peace III Engaging Men initiative focuses on the development of a social support system for rural men living in the sparsely populated area of West Cavan. The project works to engage existing groups in the region to reinforce a long-term support system for men and to promote their participation in activities. To date, over 500 men have participated in the project. Activities have been developed according to their needs and the project has been linked to a variety of other groups including the GAA, the national Active Age Groups, and the Go for Life group. It is hoped that the project will extend beyond West Cavan and Leitrim to a county wide basis in the future. Supporting Active Communities Supporting Active

12 Cavan County Council p12 Cavan County Council p13 Cork City Council p14 Louth County Council p15 Sligo Local Authorities p16 Waterford City Council p17

Cavan County Council Together Through Games

Together Through Games was formed by the Cavan Sports Partnership in collaboration with Cavan GAA, the Irish Rugby Football Union Ulster Branch, and Irish Hockey. The ten week programme brought both Protestant and Catholic communities together through sport. By establishing a common interest, it is hoped that primary and secondary students will be able to build cross cultural relationships and develop an understanding of each others’ traditions and beliefs. Over the course of ten weeks, 120 primary school children and 40 secondary school students took part in the sports initiative. Together Through Games was the first programme in County Cavan of its kind and since then the PEACE III Partnership has funded additional sports projects within the County. Supporting Active Communities Supporting Active

13 Cork City Council Bonfire Night Community Events

The annual Bonfire Night is an evening of bonfires and festivities in residential areas around Cork City as a celebration of St. John’s Eve. The event was initiated in response to an increasing concern over dangerous, unauthorised bonfires. Five major events are held in Cork City parks, while a number of smaller events take place in other parts of the city. The events target families and are promoted as environmentally friendly and alcohol free. Activities include sports, races, and fairground rides accompanied with local bands, dancers and singers to make a highly memorable celebration. Events are managed by Council staff, local volunteers and an events coordinator. Since its introduction in 2008, attendance at Bonfire Night events has risen from 6,000 to 10,000 people. Supporting Active Communities Supporting Active

14 Louth County Council Louth Tidy Towns Together – Sowing the Seeds for Success!

Established in 2006, Louth Tidy Towns Together is a support network designed to provide structure and focus to volunteer initiatives that seek to improve the quality of life and environmental presentation of the participating towns. The Network, showcasing Louth as a centre of excellence in national Tidy Town activities, uses its highly organised network to successfully streamline support to requests from individual groups for meetings, advice and guidance. Garnering an overwhelmingly positive outcome, the Network’s operation has become imperative to the community and continues to be supported. This is exhibited with the total number of active participants almost doubling from 13–25 towns/villages in only five years. National and international recognition for the initiative include National Tidy Towns

Competitions, Entente Florale, and Communities in Bloom. Communities Supporting Active

15 Sligo Local Authorities RAPID Urban Peace Collective

The RAPID Urban Peace Collective is made up of a number of voluntary and community groups which have worked together to carry out a wide-ranging and varied programme of work with a number of different target groups in the Sligo City RAPID urban area. The broad purpose of the collective is for communities to work together to develop integrated approaches in the delivery and co-ordination of community Peace initiatives. As a corridor county close to the border with Northern Ireland, it is crucial to the local economy and tourism that there are open attitudes between the Republic and Northern Ireland. Sligo Local Authorities has worked to facilitate the macro and micro levels of these relations. The Local Authorities see themselves as being in partnership with those who strive to challenge racism, sectarianism and discrimination by other inequalities. Supporting Active Communities Supporting Active

16 Waterford City Council Sustainable Neighbourhood Unit

Established in 2008, the Sustainable Neighbourhood Unit contributes to the development of the wider community by bringing greater coherence to the Council’s service delivery and in turn allowing for more timely responses to neighbourhood concerns. In an effort to encourage the participation of residents within the community, the Unit has established resident groups and strives to consistently support and cooperate with them. As a result of the Unit, Waterford has seen a 60% increase in the number of resident associations between 2007–2010. Its establishment has enabled local knowledge and opinions to impact on how Waterford City Council operates each day. Supporting Active Communities Supporting Active

17 Cork City Council Teen Day: Developing Services to Teenagers in Cork City Libraries

Showcasing the literary, artistic and creative talents of teenagers in Cork City, Teen Day gives teenagers a voice in creating programmes and facilities relevant to them. The experience includes creative exhibits and activities that are both intellectually stimulating and enticing for their age group. It aims to encourage teen use and access to the library by developing library services in partnership with teenagers, providing programmes and services interesting and relevant to them. Well-received by both the teenagers and the wider community, the programme has involved over 5,500 teenagers to date by providing a place that is not work, school or home but rather a public place where all teens can relax, interact, read, explore culture and celebrate creativity. Best Library Service Best Library

18 Cork City Council p18 Dún Laoghaire-Rathdown County Council p19 Galway County Council p20 South Dublin County Council p21 Westmeath Local Authorities p22

Dún Laoghaire-Rathdown County Council DLR Libraries without Boundaries

The Libraries without Boundaries project formed an important part of the expansion of Dún Laoghaire-Rathdown (DLR) Libraries services to all areas of the community with a view to increased usage and access. Commencing in 2009 the aim of the project was to promote DLR Libraries in areas where library usage and awareness was low and to alert the community to the range of services available 24/7 from their own homes and offices. To date, the programme has seen the establishment of two community libraries run by local volunteers in Loughlinstown and Sallynoggin; taster collections in numerous community centres, retirement homes and crèches; and an award-winning book club with the National Council for the Blind. Through intensive outreach activities and enhanced online resources, the project successfully targeted new audiences in imaginative and interactive ways. Best Library Service Best Library

19 Galway County Council Galway Summer Reading Programme

Galway County Libraries, in association with The Reading Agency (UK), has been running a Summer Reading Programme since 2006. The programme challenges children to read at least six library books of their choice over the summer holidays. Each June children are invited to register for the programme at their local library where they receive a membership card/log card and other information. This free programme is not competitive: children read at their own pace with the emphasis being on enjoyment, exploring different authors and genres, enabling the child to become a confident and discerning reader. The objective is to get children reading more, to build children’s confidence and enthusiasm about reading, to build children’s and families’ use of public libraries, and through reading and library work to ensure that

Best Library Service Best Library disadvantaged children are included.

20 South Dublin County Council Leading the Way in Customer Service Innovation & Business Process Improvements

South Dublin Libraries has continuously worked towards improving library services since 1998. This longstanding ethos is exhibited through the development of customer-focused library services that help to maximise the benefits and efficiency for customers through its evolving resources. This is achieved through initiatives such as Reader’s Day, free public internet access, and a home delivery service. In order to ensure the best experience possible for customers, services are developed and added on an ongoing basis based on national and international public library research and developments and customer consultation. While many developments to date have been based on ICT, others have focused on collaborations with internal and external stakeholders and on maximising existing resources for improved customer service. Best Library Service Best Library

21 Westmeath Local Authorities Healthy Reading Scheme

The Healthy Reading Scheme, established in partnership with national and local agencies, aims to provide access to a range of useful books, websites, helplines and other resources to help people to deal with aspects of their own mental health. Using the slogan ‘Healthy Reading, Healthy Mind’, Westmeath Local Authorities believe that books can act as a first step in resolving mental health difficulties or can assist someone who is working in conjunction with their health care-professionals. Managed by Westmeath County Library Service, this community scheme has created new and strengthened existing bonds between stakeholders which include the HSE Health Promotion Unit, Westmeath Mental Health and An Comhairle Leabharlanna. It has also been a catalyst for a series of talks and information evenings in the libraries on subjects such as mental

Best Library Service Best Library health and bereavement.

22 Cavan County Council p23 Clare County Council p24 Letterkenny Town Council p25 Mallow Town Council p26 Waterford City Council p27

Cavan County Council Fleadh Cheoil na hÉireann 2010

Fleadh Cheoil na hÉireann is the biggest traditional music festival in the world. The annual event takes place in August over seven days and is a mainly competitive event, but also showcases concerts, céilithe, parades, pageants, family events, street sessions and attracts visitors from all over the world The objectives of the Fleadh include promoting Cavan, driving business to the County, respecting the traditions of Irish music, and creating a unique and memorable experience for visitors. The All-Ireland Fleadh in 2010 attracted 250,000 people to County Cavan, contributed €35million to the local economy and generated invaluable positive media attention for Cavan. This inclusive and environmentally friendly event has given a major financial boost to the local economy in recessionary times. Festival of the Year of the Festival

23 Clare County Council Ennis Book Club Festival

The Ennis Book Club Festival which takes place during the first week of May is a celebration of reading which offers discussions, workshops, drama, exhibitions and walking tours. The objectives include encouraging reading and promoting the value of literature in an open way, highlighting the role of the library in the community, providing a link between the Local Authority and community for the benefit of both, providing a space for readers to share their love of books, contributing to the cultural life, tourism and economy of the Ennis region, and providing a platform for writers to showcase their work and interact with readers. Both an educational and economic success, the festival continues to grow with more than 3,000 attendees with an income of approximately €300,000 generated in 2011. The Festival is now developing an

Festival of the Year of the Festival international audience contacts to attract even more visitors to future events.

24 Letterkenny Town Council Letterkenny 400

Letterkenny Town Council established the Letterkenny 400 project as a means of increasing visitors to both the town and the county of Donegal. The festival, which marks the 400th year since the lands around the town were handed over to Sir Patrick Crawford, aims to establish unity among people in the region on the anniversary. Letterkenny Town Council established a steering committee of local representatives tasked with the development of a programme of events for the festival. The committee organised a series of exhibitions, talks, and walks leading up to family activities scheduled for the weekend of the June bank holiday. Events were free of charge in an effort to draw as many people as possible. Festival of the Year of the Festival

25 Mallow Town Council Racing Home for Easter Festival Mallow 2011

The Racing Home for Easter Festival is a three day event which showcases Mallow to the general public and media. Taking place over Easter, the Festival is able to maximise the tourism potential as it coincides with the annual Easter weekend races at the Cork Racecourse which draws thousands of tourists each year. Members of the local business community were involved in the organisation of the 2011 festival, which attracted visitors from over ten countries. Offering a needed boost for Mallow, the success of the festival has reaped many positive outcomes, both in the business community and the local community itself, as a nationally and internationally recognised destination. Festival of the Year of the Festival

26 Waterford City Council Waterford Harvest Festival

The Waterford Harvest Festival is a city-wide festival celebrating the unique food culture of the South East of Ireland. Over the course of nine days, the city hosts a series of feasts and food themed events. Now in its third year, the festival, which began as a small community-based event, has continued to develop with a record 60,000 people in attendance in 2010. Waterford City Council sees the festival as an opportunity not only to reignite people’s relationship with traditional foods and increasing knowledge about the region, but also to develop food tourism as a means of rebuilding the local economy. The staff of the Waterford Harvest Festival are currently working with Fáilte Ireland to establish a network of similar festivals throughout South Eastern Ireland. Festival of the Year of the Festival

27 Cavan County Council Marble Arch Caves Global Geopark

The Marble Arch Caves Global Geopark is an area of significant geological heritage, endorsed by UNESCO, in parts of West Cavan and West Fermanagh. It is made up of a number of publicly accessible sites throughout both counties aimed at increasing the awareness and understanding of the landscape amongst visitors and local inhabitants. Initially only in Co. Fermanagh, the Marble Arch Caves Global Geopark was expanded into Co. Cavan in 2008. It is comprised of a large number of walking trails, ranging from short-, medium- and long-distance trails, as well as fully accessible trails, in addition to a number of amenity areas. Parks & Recreation Parks

28 Cavan County Council p28 Ennis Town Council p29 Kildare County Council p30 Westmeath Local Authorities p31

Ennis Town Council New Recreational Facilities at Tim Smythe Park

In recognition of the importance of recreational spaces for children and teenagers, Ennis Town Council has provided a number of playgrounds and play facilities. The Tim Smythe Park project was launched in February 2011. Managed by the Sports, Leisure and Recreation Team of Clare County Council, the park is a community asset serving the whole community. Recreational facilities include a children’s play area, a teenage play area, and an adult exercise area. Collectively, the park provides a one stop area fit for the entire family to enjoy outdoor activity and a healthy lifestyle together. Parks & Recreation Parks

29 Kildare County Council St Laurence’s Community Playground

The St Laurence Community Playground provides a range of recreational facilities in a natural setting and caters for children aged 2-12. Separated into two different areas—for 2-6 year olds and 6-12 year olds—the layout of the playground seeks to protect and enhance open space. Using natural timber features which add to its rural environment, the playground hosts sand features and under hill burrows, along with traditional swings and slides. In addition, special rubber matting was placed around the play equipment to act as a safety surface, but still allow the natural grass to grow. Managed by Kildare County Council and St. Laurence’s GAA Club, the playground is very popular within the community, accommodating 40-50 children at peak times. Parks & Recreation Parks

30 Westmeath Local Authorities i-Play System, Mullingar Town Park

As part of a €1.5m redevelopment of Mullingar Town Park, Westmeath Local Authorities have developed playground facilities that cater to wide ranging age groups, and work to help them develop improved physical and cognitive abilities. Contributing to an environmentally sustainable playground, the fully solar powered i-Play System combines interactive electronics and conventional urban planning. This exercise system allows its users to enjoy a series of entertaining games, all the while engaging in physical activity. Since its introduction, usage data from the system’s website has shown that 12,300 games were played throughout 2010, equating to over 250 per week, highlighting the system’s popular and positive impact in the area. Parks & Recreation Parks

31 Cavan County Council Domestic Water Conservation Awareness Project

The Domestic Water Conservation Awareness Project was set up to establish realistic figures relating to the consumption of potable water in the typical domestic property and, after initial readings are taken, provide information to the residents to try to reduce everyday consumption. The project focused on the town of Arvagh, which recently rehabilitated all public water infrastructure and could therefore provide more realistic data on private leaks and consumption rates. The project is funded through the Water Conservation Project of Cavan County Council. Once complete, results are collected and the value of the project is assessed, it will be extended across Cavan County. Strategic Water Water Strategic Initiative

32 Cavan County Council p32 Kilkenny County Council p33 Westmeath County Council p34

Kilkenny County Council Releasing Water Quality Information Project

The Releasing Water Quality Information Project comprises a number of complementary measures to collectively release vast volumes of water quality data, by way of useful information in a user-focused friendly way, to those that have an interest in the production and consumption of drinking water. Commencing in Summer 2010, the project aims to change the way water quality is managed by empowering those that both produce and consume drinking water, by releasing water quality information into decision making and increasing confidence in the water service. The project is co-funded by Kilkenny County Council, the National Rural Water Monitoring Committee, and MicroWorks. It is jointly managed by Kilkenny County Council and a number of stakeholders. Strategic Water Water Strategic Initiative

33 Westmeath County Council Be Prepared – Wrap Up this Winter

The Be Prepared – Wrap Up this Winter campaign was launched by Westmeath County Council in late 2010 to raise public awareness about the water supply infrastructure in the region and inform both businesses and households of measures that should be taken to conserve water during winter months. The initiative used leaflets and radio commercials to spread the word about water conservation. It was managed by the Water Services section of Westmeath County Council and involved ongoing cooperation with local radio stations and newspapers, as well as homes, schools, and businesses in the county. The campaign was jointly funded by the Department of the Environment, Community and Local Government, and the Westmeath County Council. Strategic Water Water Strategic Initiative

34 Cavan County Council p35 Clare County Council p36 Clare County Council p37 Cork City Council p38 Waterford City Council p39 Wexford County Council p40

Cavan County Council Fleadh Cheoil na hÉireann 2010

35 Clare County Council Clare Ecclesiastical Trails iPhone/iPad Application

The Clare Ecclesiastical Trails iPhone/iPad Application, launched in April 2011, is a colourful free downloadable application (app) for smart phones. The app provides visitors with a user-friendly means to showcase the county’s various trails and rich ecclesiastical heritage. This includes a number of well known sites such as Quin Abbey, Ennis Franciscian Friary, and Inis Cealtra among a slew of others. The app is modelled after the original Rian Na Manach-A Guided Tour of Ecclesiastical Treasures in County Clare heritage booklet. This innovative technology not only seeks to act as an informative tool, but also attract a younger demographic to Clare. Supporting Tourism

36 Clare County Council Ennis Book Club Festival

37 Cork City Council T.E.A.M. (Tourism Events Arts and Marketing)

In January 2011, Cork City Council established a new section within the Corporate Affairs Directorate where TEAM (Tourism Events Arts and Marketing) was conceived. This new section leads and co-ordinates the development, promotion, and marketing of the tourism product within the Council’s administrative area. The aim of the project is to increase the number of tourists visiting the Cork Metropolitan area. To do so, vigorous marketing and targeted creative campaigns will be undertaken in regional, national, and international markets. The initiative seeks to consolidate the expenditure of public funds on such areas as public relations and project management. It also seeks to integrate the input of both public agencies and the private sector. Supporting Tourism

38 Waterford City Council Destination Waterford City

Established in 2010, Destination Waterford City is a public and private working partnership aimed at promoting and developing Waterford City as a dynamic tourism destination. The Committee is made up of 20 representatives from public and private stakeholder groups, including hospitality, festivals, transport and retail as well as special interest sectors such as food and education tourism. Recognising the vital role tourism contributes to the economy, developing and sustaining the tourism industry is very important for the partnership. As a result, the key objectives of Destination Waterford City are to develop and deliver the Waterford Experience and to market and communicate successfully. In May 2011 Destination Waterford City adopted a three year Strategic Programme and Work Programme (2011 – 2013) which provides a framework for the development and implementation of the overall project. Supporting Tourism

39 Wexford County Council Visit Wexford

Launched in November 2009, Visit Wexford promotes tourism in the County by combining the resources of Wexford County Council with industry knowledge and experience of the trade. The Forum was created to drive a return to growth in tourism numbers and revenues. Comprised of various experts, the Forum provided the necessary knowledge and leadership to unearth a viable solution: Visit Wexford. The project includes the Visit Wexford Steering Group, concept logo and branding, strategic projects, PR and marketing programmes, and a dedicated website www.visitwexford.ie. Wexford County Council provides administrative and clerical support to the group and funding for a number of strategic projects. Supporting Tourism

40 Cavan County Council p41 Cork City Council p42 Dún Laoghaire-Rathdown County Council p43 Enniscorthy Town Council p44 Kildare County Council p45 Waterford City Council p46

Cavan County Council Green Fleadh Cheoil & Access for All – An Fleadh Cheoil Ghlas

In 2010, Cavan County Council decided to ‘green’ the Fleadh in Cavan – an event which attracts up to 250,000 visitors. Over 60 businesses took part in the Green Fleadh membership programme. Catering businesses implemented a three-bin waste system and made substantial savings in waste due to improved recycling and segregation. Energy saving and water conservation tips saved money for all businesses. Green Business and Green Hospitality Programmes were also implemented in Cavan in the spirit of the Festival. Solidifying the positive outcome of the programme in the community, hotels in Cavan have since achieved the Gold Award for Green Hospitality. Partnership with Business Partnership

41 Cork City Council Partnership Management Model for the English Market

In October 2007, in an effort to improve the operations and management of the English Market, Cork City Council introduced a new system of management. The Council’s aim was to create a partnership with the businesses within the Market to ensure a common focus, purpose and direction, and to adopt a unified approach to issues affecting the Market. Such an approach ensures the Market is responsive to changes in a volatile economy and ever growing advances in technology, all the while retaining the traditional style and layout of the market stalls. As a result, this innovative approach encourages traders to collaborate rather than compete which in turn strengthens the brand of the English Market. Partnership with Business Partnership

42 Dún Laoghaire-Rathdown County Council Dún Laoghaire Town Pop-Up Shop Initiative

The Dún Laoghaire Pop-up Shop Initiative brings new life to retail in a revered part of the town that has in recent times experienced an increase in vacant shops. Initially intended to take place during 2011 – with the possibility of extension – Dún Laoghaire s Pop-Up Shop Initiative makes use of empty retail property in the Town Centre to offer temporary low-cost space to local business entrepreneurs, social enterprises and community groups to try out new retail or exhibition space that offers economic and social benefits to the area. The initiative seeks to reverse a trend of long-term vacancy and hopefully stem the regression of the total retail offer. The project is a win-win for Dún Laoghaire-Rathdown County Council, the local business community, landlords in the town and budding retail entrepreneurs who want to step up to a next level. with Business Partnership

43 Enniscorthy Town Council Rafter Street Refurbishment

In 2009, Enniscorthy Town Council commissioned A Vision for the Enhancement of Enniscorthy Town Centre to build on the positive adjudication received in the Tidy Towns Competition. With consultation from the Town Council, Enniscorthy Chamber, Tidy Towns, and other voluntary and community groups, a preparatory study was conducted. Placing a strong emphasis on the qualities of the town, its cohesive architecture, vibrant shop fronts and works, the newly refurbished Rafter Street is part of the €1million town centre streets enhancement programme. The project is a landmark in the civic history of Enniscorthy, as it is in the town’s commercial life. All parties involved have worked together and contributed to its success. Partnership with Business Partnership

44 Kildare County Council STEM Initiative

In 2008, Kildare County Council in conjunction with National University of Ireland (NUI), Maynooth produced a Strategy for Economic Development in Kildare entitled Competing in a Globalised World. The project involves promoting the study of Science, Technology, Engineering and Mathematics (STEM) at third level by developing a promotional DVD for all second level schools and providing a scholarship scheme at NUI Maynooth. It brings together local government, educational and leading industries to facilitate a growing supply of Engineering and Science graduates. The STEM initiative aims to create a growing supply of engineering and science graduates to attract major international and indigenous start-up companies and underpin the regeneration of the economy going forward. Partnership with Business Partnership

45 Waterford City Council Waterford City Council Business Support Unit

Waterford City Council’s Business Support Unit, established in September 2009, recognised the need for the local authority to expand its traditional role in economic development to a more central role in supporting and driving economic development. The Unit is staffed by two Economic Development Officers who have been resourced from within the existing local authority staff complement and who possess the appropriate training, skill set and knowledge to assist in delivering economic activity. All the resources of Waterford City Council are available to the unit as required and the unit has responsibility for the co- ordination of economic activities. It acts as a lynchpin bringing together relevant stakeholders to work collaboratively and provides a focus and focal point for economic activity within the City Council and city itself. Partnership with Business Partnership

46 Cavan County Council p47 Midland Regional Authority p48 South Dublin County Council p49 Westmeath County Council/Athlone Town Council p50

Cavan County Council Driving Change

Driving Change is a three-year collaborative project that works across voluntary, community, and statutory sectors in parts of Northern and Southern Ireland. Its aim is to improve health and safety for people living and travelling in the border area by delivering a range of improvements in relation to road safety. Programmes operating within the project include an effort by Driving Change staff to address the driving habits and attitudes of young people in an effort to increase safety on the roads, in addition to a series of training seminars for fire service personnel to improve response capabilities in the event of roadway emergencies. Such efforts seek to standardise service across the region and offer overall safer roadways. Joint Local Authority Initiative

47 Midland Regional Authority MidlandsIreland.ie – Gateway to Growth

With a goal to develop a distinct identity for the Midlands region, the Midland Regional Authority partnered with local authorities and the local Chambers to develop MidlandsIreland.ie. Content for the website is developed around four concepts: living, learning, tourism, and enterprise. The website’s aim is to help establish the Midlands as a vibrant and dynamic region of Ireland. It gives investors, tourists and residents the opportunity to gain an understanding of the Midlands region, and acts as a showcase for the local authorities. Since the brand launch all of the Midlands local authorities have adopted the brand and incorporated it into their communications. The majority of the website’s hits have come from users outside of the Midlands region and has been visited by browsers in over twenty countries around the world. Joint Local Authority Initiative

48 South Dublin County Council Dublin Mountains Way

South Dublin and Dún Laoghaire-Rathdown County Councils collaborated with Dublin City Council to develop the Dublin Mountains Way in 2010. The project stemmed from the Dublin Mountains Partnership which aimed to improve a recreational experience for users of the Dublin Mountains. The Way consists of a 43km marked walking route from Tallaght to Shankill with a network of smaller trails branching off of it. It is made up of a variety of terrain traversing forest, mountains, lake shore, and parkland containing trails suitable for any level of walker. The Dublin Mountains Way is easily accessible by both public transportation and car. Trails were constructed in a sustainable way and, as much as possible, use material sourced close to the trail. It is expected that the Way will be a catalyst for the development of additional routes and facilities in the Dublin Mountains in the future. Joint Local Authority Initiative

49 Westmeath County Council/Athlone Town Council Shared Services within Westmeath Local Authorities

The Westmeath Local Authorities Shared Services project was developed between Athlone Town Council and Westmeath County Council in an attempt to provide a more streamlined and cost-effective delivery of services to the County. Under the agreement, the two local authorities have divided between them a range of services that were previously provided by both parties in order to avoid duplication and variation in the quality and efficiency of service delivery. The development of the shared services has resulted in a direct cost savings of approximately €450,000 and improved efficiencies in service delivery. Joint Local Authority Initiative

50 Clare County Council p51 Dublin City Council p52 Fingal County Council p53 South Dublin County Council p54 Westmeath County Council p55

Clare County Council Clare Ecclesiastical Trails iPhone/iPad Application

The Clare Ecclesiastical Trails iPhone/iPad Application, launched in April 2011, is a colourful free downloadable application (app) for smart phones. The app provides visitors with a user-friendly means to showcase the county’s various trails and rich ecclesiastical heritage. This includes a number of well known sites such as Quin Abbey, Ennis Franciscan Friary, and Inis Cealtra among a slew of others. The app is modelled after the original Rian Na Manach-A Guided Tour of Ecclesiastical Treasures in County Clare heritage booklet. This innovative technology not only seeks to act as an informative tool, but also attract a younger demographic to Clare. Innovation Innovation in Technology

51 Dublin City Council Dublin City Community Maps

Dublin City Community Maps is an online mapping application using the most up-to-date user friendly technology available to electronically map and provide basic information on community and public facilities within the city. Officially launched in November 2010, the completed mapping application displays information of more than 2,500 community and public facilities in the administrative area of the City. While much information on community and public facilities had been available from a range of sources in the past, the objective of this project is to bring all this information together in a single comprehensive and user friendly manner. Innovation Innovation in Technology

52 Fingal County Council Fingal Open Data

The Fingal County Council Open Data website allows users to access public sector data relating to Fingal. Launched in November 2010, it is the only Open Data website in the country to date. Public sector organisations produce large volumes of data in their operations. In response to this, Open Government Data publishes the public sector information in open formats that make it accessible and readily available to all and allow its re-use in new ways. The project was initiated to enable reuse of Fingal public sector data in this manner and to act as a lead initiative for Open Government Data in Ireland. Innovation Innovation in Technology

53 South Dublin County Council SEA Monitoring System

South Dublin County Council’s SEA Monitoring System is an innovative environmentally conscious system adopted in the South Dublin Development Plan 2010-2016. SEA: Strategic Environmental Assessment is the process by which environmental considerations are taken into account in both the planning and implementation of city plans and programmes. Developed as a multi-faceted web browser, SEA combines a series of helpful functions that allows for the recording of a proposed development’s impact on the environment through layers of spatial data. A highly effective tool, SEA protects and promotes sustainable development within the Council’s administrative area. Innovation Innovation in Technology

54 Westmeath County Council Councillor Web Services

Westmeath County Council’s Councillor Web Services is an online portal that connects elected members with all of the Councils facilities required on a daily basis. It provides a calendar view of all meetings both upcoming and historical, along with all meeting documentation, and saves elected members time as relevant information is available 24x7 regardless of location. The project was developed by the county under the County Manager over a nine-month period using a commercial Content Management System. The Service also offers considerable savings in terms of administration and cost in eliminating the need to provide paper-based documentation for meetings. In total, there are savings of €10,000 over the life of the project for the meetings module alone when compared to the paper-based alterative. Innovation Innovation in Technology

55 Dún Laoghaire-Rathdown County Council Development and Promotion of BLUELINE

Prompted by a lack of connectivity between the existing public transport network, coupled with a number of studies verifying the need for better a better transport service, BLUELINE, the proposed rapid transit service for Southeast Dublin, offers a remedy to existing transport gaps. Meeting the challenge of providing enhanced connectivity for public transportation users, Dún Laoghaire-Rathdown County Council’s development and promotion of BLUELINE intends to provide a high quality, high capacity and high frequency east-west orbital public transportation service linking the DART and LUAS lines, running from St. Vincent’s Hospital to RTE, through UCD terminating at Sandyford Business District. Already showing signs of progress, the BLUELINE proposal is now included for review within the Greater Dublin Area Draft Strategy 2011–2030. Smarter Travel

56 Dún Laoghaire-Rathdown County Council p56 Leitrim County Council p57 South Dublin County Council p58 Westmeath County Council p59 Westmeath County Council p60

Leitrim County Council Carrick-on-Shannon Smarter Travel Project

Initiated by Leitrim County Council, the Carrick-on-Shannon Smarter Travel Project remedies the lack of designated cycle ways in the town centre and maximises the use of bicycles as a mode of transport. Under the project, Leitrim County Council are extending the current cycle- ways in the environs of Carrick-on-Shannon, providing bicycle shelters and expanding and upgrading the Slí na Sláinte walk and cycle ways around the town. The Council have also initiated safer cycling workshops in local schools. By promoting healthier lifestyles in an environmentally friendly manner, the project has a lasting benefit to future generations in Carrick-on-Shannon. Smarter Travel

57 South Dublin County Council Smarter Travel Adamstown Personalised Travel Planning

South Dublin County Council’s Smarter Travel Adamstown was formally launched in 2009. It offered 800 households personal door-to-door advice, maps, trial bus and rail tickets between September-October 2009, with a follow up between November-December 2009. The aim was to develop a community-based travel planning toolkit that would help to embed sustainable travel behaviour into new residential developments in Ireland. It was envisaged that the pilot would result in a toolkit to help assist South Dublin County Council and other organisations deliver Residential Travel Plans which would benefit the environment, the local economy and overall personal well-being. Smarter Travel

58 Westmeath County Council Active Travel Mullingar

Westmeath’s County Council’s Integrated Transport Initiative delivered on several policies and objectives within the Westmeath County Development Plan 2008-2014. The initiative seeks to increase cycling and walking activity in Mullingar in order to deliver a long-term strategy for sustainable movement. Made up of three separately funded projects, the initiative’s aim is to increase recreational cycling and walking in the Mullingar area. Bike shelters and bike parking facilities are being made available at strategic points near participating primary and secondary schools, as well as in the town. The vision is to establish Mullingar as a sustainable movement centre, using best practice principles with a view to promoting “Green Routes” to achieve sustainable growth both economically and physically, thereby promoting safe travel, improving health, reducing emissions and increasing tourism in the greater Mullingar area. To date, over 300 children have been Smarter Travel trained how to cycle and cycle safe, including safety equipment and bike maintenance. 59 Westmeath County Council The Integrated Transport Initiative

Initiated in June 2009, Westmeath County Council’s Integrated Transport Initiative uses the ICT technologies available to the County to provide an innovative collaborative service to providers of rural transportation in Westmeath. The project aims to ensure that communities can avail of rural transportation services to the greatest extent possible, and have online access to route information. In promoting close co-operation between voluntary and statutory transport there lies much potential to reduce costs by sharing resources and identifying additional sustainable transport needs within the County. To date, the innovative use of technology has already provided a huge amount of information for the day-to-day running of transport services by the various groups. Smarter Travel

60 Cavan County Council p61 South Dublin County Council p62 Westmeath County Council p63

Cavan County Council Building Good Relations Among our Young People

The Cavan Peace III Project, which began in September 2009, works with young people to increase participation in sports. The project is made up of ten different programmes that aim to empower, encourage, build good relations, and increase activity within the community among youth. Of the ten programmes that make up the Project, Building Good Relations Among our Young People has reached the largest audience: 2,718 boys and 2,319 girls have participated in the programme with a total of 6,286 youths participating in all of the programmes combined. The Cavan Peace Partnership was largely funded by the Special European Union Programmes Body. The lead partners in the project are the Cavan County Councils Peace & Reconciliation Partnership and the Cavan Sports Partnership. Sports Development

61 South Dublin County Council South Dublin Gladiators

South Dublin County Council in partnership with local parents developed an inclusive multi-sports club for children with physical disabilities from 4-14 years of age. The South Dublin Gladiators Club, which first met in April 2010, was established due to a lack of services in the area that permitted physically disabled children to participate in sports in an equal and inclusive environment. The club is largely managed by parents, while the Council is the main source of funding for the project. They have also provided a series of child protection training and information on physical activity, allowing parents to expand their knowledge and better conduct each session. The Council established a committee through which club finances are managed and activities and trips are planned. Sports Development

62 Westmeath County Council Destination Sport – Mullingar

The Destination Sport – Mullingar festival grew from the success of events held during National Bike Week and Discover Mullingar Day in 2009. It was established both to showcase individual sports and to encourage people to get involved. The week-long celebration is managed by the Westmeath County Council in collaboration with several key stakeholders. In 2010, the event boasted a total of 63 events over the course of the week. Some events were competitive, while others gave people the opportunity to try out new sports. All events provided Mullingar with the unique chance to display the variety of activities taking place in and around the town. Sports Development

63 Cavan Town Council Fairgreen Community Garden

The Fairgreen Community Garden was established by Community Resilience Cavan. As part of the Sustaining Cavan Initiative, the Cavan Community Forum set up Gardening Group, a network made up of local community gardeners to support local communities to grow their own produce. The initiative aims to increase people’s knowledge and understanding of sustainable living by facilitating people in developing their own gardens/ allotments. In doing so, it further offers an intrinsic value by bringing people from diverse backgrounds together to share in a common interest and break down barriers between various social, cultural and religious groups. As a result, the initiative enhances social interactions and instils a sense of community between diverse groups, all the while promoting sustainable environments. Sustainable Environment

64 Cavan Town Council p64 Dublin City Council p65 Dundalk Town Council p66 Kildare County Council p67

Dublin City Council Green Plan, Kilbarrack Fire Station

Stemming from a simple initiative of recycling batteries, the small environmental concept grew to a large scale project for Dublin City Council’s Kilbarrack Fire Station. The Dublin Fire Brigade launched the Green Plan for Kilbarrack Fire Station on 15th of September, 2010. The Green Plan is a means to secure a better understanding of sustainability and the production of green house gases in a cost effective manner. Through a system outlining problems identified, actions taken and the achievements attained, the Plan’s actions are split into three phases to achieve its overall goals. To date, the Plan’s accomplishments include an 80% reduction in electricity consumption and a reduction in carbon emissions by 10 tonnes per annum. Sustainable Environment

65 Dundalk Town Council Navvy Bank Biodiversity & Awareness Project

The Navvy Bank Biodiversity & Awareness Project seeks to augment, support and promote the Navvy Bank Walk as an interactive learning experience on Dundalk Bay and the Castletown River Estuary, while also supporting wildlife in the vicinity. The current project has been running for two years, and involves putting the bay, its ecology and its national and international importance for migratory birds as a focal point at the heart of the walk. Managed by the Dundalk Tidy Town committee, the Council provides technical and administrative expertise to develop the Navvy Bank in an environmentally sustainable manner that promotes the bay and preserves its biodiversity. Recognised for its efforts, the project has attracted aid from the Department of the Environment used to further enhance the area via an information centre along with other valued amenities. Sustainable Environment

66 Kildare County Council Reuse of Farm Buildings Initiative

Noting an increase in the abandonment of traditional farm houses and other buildings, Kildare County Council conducted a study on the sustainable reuse of such structures in 2005. The study sought to identify a means to reuse the buildings, all the while preserving their historical roots dating back to over 200 years ago. Following this philosophy, the County’s publication of Reusing Farm Buildings – A Kildare Perspective not only highlighted the historical importance of the farm houses, but offered guidance as to how the buildings may undergo modern renovations in respect to their past. Funded by the both Kildare County Council and the Heritage Council, the guidelines will result in traditional farm buildings being retained in the countryside which in turn will help tourism. Sustainable Environment

67 Dublin City Council Shop-Health Route

Dublin City Council’s Shop-Health Route is a joint initiative with transport provider Vantastic. Launched in April 2009 following a six month pilot, the initiative is a fully accessible free door-to-door transport service bringing older people to local shopping centres and medical appointments in Beaumont, Mater, Bon Secour and St. Joseph’s Hospitals. Customer service levels are reviewed on a regular basis using a multi- method research process to obtain feedback from customers. In addition, key performance indicators such as number of users and user profile are collated by Vantastic. This ongoing review process has resulted in the preliminary Shop-Health Route being extended to include hospitals and pharmacies. Management and staff of local shopping centres co-operate fully with the service by providing designated drop-off and pick-up points. Participating hospitals facilitate the service by contacting Vantastic on their freephone

Outstanding Customer Service number to arrange their return journey.

68 Dublin City Council p68 South Dublin County Council p69 Westmeath County Council p70

South Dublin County Council Camac Valley Caravan and Camping Park – A Unique Resource for All

Opened in 1996, the Camac Valley Caravan and Camping Park is Ireland’s first municipal tourist caravan and camping park, servicing both international and domestic tourists. The Camac Valley Caravan and Camping Park access project, carried out by South Dublin County Council, was undertaken to accommodate the diverse access needs of disabled visitors to the Park. The Park’s access improvements are underpinned by the principles of universal design and include: enhanced ramped access to the main building and shower block, an accessible camper’s kitchen, induction hearing loop in reception, accessible reception desk, Braille and tactile way finding signage, seven accessible toilets and six accessible level entry showers. The overall aim of the project was to create a facility that welcomed all tourists allowing them to visit in complete independence. Outstanding Customer Service

69 Westmeath County Council Westmeath County Council Planning DVD and Website

Westmeath County Council’s Planning DVD and Website project has brought the Westmeath County Development plan, the Athlone Town Plan and the Local Area Plan together in an interactive, easily navigated website and DVD. The website includes flyovers of the local area plans where the user can see in 3D how proposed developments will look. It also includes flipbooks and linked documents throughout to make navigation through the text more intuitive and user friendly. To ensure the best level of customer service possible, the Council developed a customer services charter and customer services plan which is monitored on an ongoing basis. Their overall performance is measured using a range of service indicators which are regularly published and are now available on the Council’s website. Outstanding Customer Service

70 Louth Local Authorities p71 Westmeath County Council/Athlone Town Council p72

Louth Local Authorities Louth Economic Forum

Louth Economic Forum was established in April 2009 to accelerate economic growth and job creation in the County. To achieve this, the Forum has devised a 10-point plan identifying specific areas to be addressed within its work programme over the next 3 years. To date, the Louth Economic Forum has led to the establishment of the Louth Local Authorities Business Support Unit, the identification of alternate sources of funding for SMEs and substantial money savings ideas. The project has ensured that there is no duplication of services or actions and that the expertise and resources in the County are put to the best use. Local Authority Economic Efficiencies

71 Westmeath County Council/Athlone Town Council Shared Services within Westmeath Local Authorities

72 Cavan County Council p73 Leitrim County Council p74 Waterford City Council p75

Cavan County Council Cavan County Council Peace & Reconciliation Partnership Action Plan

The County Cavan Development Board established the Cavan County Council Peace & Reconciliation Action Plan partnership in 2008 to implement positive relations at a local level in Cavan. The aim of the Plan is to build positive relations at a local and cross-border level through challenging attitudes to sectarianism and racism; increasing levels of interaction and engagement between different communities, groups and areas; and supporting conflict resolution and mediation work at a local level. The Action Plan is also a tool for combating social exclusion, sustaining the Peace dividend and pooling knowledge of other agencies through the leadership of the local authority. County/City Development Board of the Year Board of the County/City Development

73 Leitrim County Council Goal for Peace Project

The Goal for Peace Project integrates children from primarily Catholic and Protestant backgrounds through the medium of soccer. With 110 children taking part, this project provides a unique opportunity for integration and relationship building long into the future. Leitrim County Development Board has formed a partnership with the International Fund for Ireland to promote community development, social inclusion and club development through soccer. The project’s aim is to provide an opportunity for children and adults from Catholic and Protestant backgrounds to work together by learning and developing sport skills, peace building games, and open religious dialogue all in a fun environment. County/City Development Board of the Year Board of the County/City Development

74 Waterford City Council Waterford City Development Board ‘Doing it for Ourselves’

Waterford City Development Board is working towards creating a culture in Waterford where people are proactive in ‘doing it for themselves’ and begin to take the initiative to undertake actions which are practical, immediate and deliverable. A key aim of the process is to achieve sustainability and ensure that stakeholders feel that they are enabled to take the lead on actions to further build on the work that has already commenced. Through the structures that have been established (e.g. Destination Waterford City), stakeholders are encouraged to bring their own expertise and resources to the table to ensure their success. This long-term initiative will have a lasting and positive impact on the overall culture of the City. County/City Development Board of the Year Board of the County/City Development

Excellence in Local Government Awards 2011 Excellence in Local www.chambers.ie Government Awards 2011