GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Dining and Shopping Locations DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and Some counter-service and merchandise Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Cut the wait time in 3 easy from the Downtown Disney® tram load/unload locations have narrow queues formed by or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. area and the Main Entrance Esplanade. These Device to provide supplemental audio information steps: railings that may be difficult for Guests and narration at specific attractions and outdoor Handheld Captioning Utilizes Disney’s Handheld courtesy wheelchairs are not permitted for use using wheelchairs. At these locations, we locations via an interactive audio menu. Device to display text at select attractions. Check your Times Guide for a list of Disney FASTPASS® attractions. inside the Theme Parks. See a Cast Member at suggest that a member of your party order tram load/unload area for additional information. Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated Ready to use the FASTPASS service on another attraction? Look at the bottom of and transport the food, or contact a Cast representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. your current FASTPASS ticket to find out when you can get another. Companion Restrooms Companion- Member for assistance. and landmarks for each area of the Theme Parks. Presented in a booklet format. assisted restroom facilities are available Accessible Transportation Following Each member of your party inserts his or her Park ticket into Amenities available for $25 refundable deposit. in addition to facilities designed for access options are available for Guests in Amenities available for $25 refundable deposit. the FASTPASS kiosk. by Guests with mobility disabilities. These wheelchairs or ECVs: You’ll receive a FASTPASS ticket with a return time so you restrooms are located at: Rental Locations ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. • Main Street - Left of City Hall • Buses can accommodate various entrance plaza adjacent to the Disneyland Kennel. can go play in the Park instead of waiting in line. • Main Street - First Aid types of wheelchairs and ECVs. The Come back during your return time and hop on the attraction • - ’s Oasis standard lift size is 30" x 48". The with little or no waiting. • Theater Restrooms wheelchair or ECV must fit the lift without being forced and be securely Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Guests with mobility- or queue-related assistance needs are Auxiliary Entrance Limitations Some fastened in the restraints. We Amenities and See map inside for locations indicated with . Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions encouraged to use the Disney FASTPASS Service wherever possible. attractions have auxiliary entrances for Guests recommend that Guests using ECVs Services for use to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member with mobility disabilities or with service animals. transfer to a bus seat while onboard. at the Park next to City Hall and near the Guest Information at the attraction for assistance. These entrances are not intended to bypass Board on Main Street, U.S.A. Written Aids Packets containing dialogue, narrations, Lockers Rentals available both inside Picnic Area A picnic area is located waiting lines. Guests with disabilities and up to • Monorail system can be accessed by the elevators and/or ramps provided flashlights, pen and paper are available at or near performance and outside the Parks. west of the Disneyland Park Main five members of their party may enter through at the Downtown Disney station and areas or entrances for most shows and attractions. Entrance for your convenience. We request these entrances. The rest of the party should use Charging Lockers Rentals available station. that no food or beverage be brought inside the standard queue. More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified to secure and charge many personal with the appropriate language pin on their nametag. either Theme Park. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may electronic devices. basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at Disneyland Disneyland Kennel Club Located times and details about restaurant menus, by calling Smoking For the comfort of all our Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney California east of the Disneyland Park Main Mickey Check Look for this symbol at various locations on kids’ meals and other 407-827-7935. ® Guests, smoking is allowed in Adventure Park on Sundays and Fridays. Schedules are Entrance. No overnight facilities. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted designated areas only. for more information. Available on a same-day basis. show times. Banking ATMs are located throughout Strollers Rentals are available in the Resort, presented by CHASE. Basic Special Dietary Requests We offer menu selections for all of our Guests seeking Rental fee and refundable deposit required. For future visits, to request confirmation of our interpreted limited quantities. Please take all banking services and foreign currency well-balanced meals, snacks and beverages, as well as those with lifestyle dining performance schedule OR to request interpretation for other personal belongings with you when leaving exchange are provided at City Hall in requests or food allergies and intolerances. Please ask to speak with a chef upon special events and shows, call a minimum of 14 days in your stroller unattended. advance at 714-781-4636 Option 1, Option 0. Disneyland Park. arrival at the restaurant. Baby Care Center Hosted by Huggies® Payment Options Mobility Scooters/ECVs Located on the northeast end of Main Safety in the Park The Disneyland® Resort ® Please keep your speed to the walking speed of Street, U.S.A. BEYOND DISNEYLAND PARK SERVICE ANIMALS accepts Disney Visa® Cards, Disney Rewards® those around you. Resort Lost and Found Inquire at Redemption Card, Disney Gift Card, Visa®, Adjust and lower speed while maneuvering through Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Hotels/Reservations Disneyland Hotels offer special equipment and facilities for Guests with Resort Lost and Found, located west MasterCard®, Discover®, American Express®, enclosed spaces like restrooms, merchandise and individual with a disability, must be under the control of the owner at all times and should remain on a leash or ® disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed of the Disneyland Park Main Entrance. Diners Club®, JCB®, traveler’s checks, cash food and beverage locations. in a harness. Cast Members are not able to take control of service animals. Guests with service animals should and Disney Dollars. accessories, strobe-light smoke detectors, in-room TTYs and other features. For information Park your device in safe locations clear from follow the same attraction entrance procedures as Guests using wheelchairs. Package Check Service Shop and specific to individual Hotels, please call the Travel Company at714-956-MICKEY. walkways and stairs. Service Animal Restrictions Due to the nature of some check your purchases for pickup later in Travel Tips Should your vehicle become Service Animal Relief Areas Accessibility information and accommodations for the following locations: Evacuation attractions, service animals may not be permitted to ride. • Main Entrance: Esplanade near Disneyland® the day at these locations: Stroller Shop (Main disabled during your visit, the Automobile ® • Disney California Adventure Park Guest Services locations at Disney California In the event of an evacuation, Guests may be At these locations, please inquire with a Cast Member Kennel Club Entrance), The Star Trader (Tomorrowland) or Club of Southern California provides Adventure Park. required to walk certain distances and navigate about available options, including a rider switch with a • Fantasyland: Planter across from “it’s a Pioneer Mercantile (). Resort Hotel complimentary towing and flat-tire services to • ESPN Zone Accessibility will vary depending on the type and location of the activity. For stairs or narrow walkways. In this case, please member of your party or a portable kennel. small world” Guests may have purchases delivered to Bell nonmembers during Park hours. specific information and service options, please contact a host at the location. have a member of your party assist you, or wait in a • Big Thunder Mountain Railroad • Fantasyland/Hub: Planter on right leading from Services for next-day pickup after 7 a.m. • Recreation and Activities Accessibility will vary depending on the type and location of vehicle for assistance. • Gadget’s Go Coaster Central Hub towards Certain restrictions apply. the activity. For specific information and service options, please contact a Cast Member • Indiana Jones™ Adventure • : Fountain area planter on at the location. Transfers • Matterhorn Bobsleds right near Train Station and Haunted Mansion Some attractions require Guests to transfer from • Hyperspace Mountain PARK RULES their wheelchairs to the ride. Cast Members are not • Kennels For information, call 714-781-7662. Special Considerations for Attractions permitted to physically lift Guests in the transfer. To provide a comfortable, safe and enjoyable experience for our Guests, please • —The Adventures Continue SAFETY: Please abide by all safety warnings and notices. comply with Park rules, signs and instructions including: Physical considerations on designated attractions: Supervise children at all times. Children under age Please contact a Cast Member for information and assistance. • All bags are subject to inspection prior to admission. WARNING! For safety, you should be in good 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back • Proper attire is required. years or older. or neck problems, motion sickness, or other conditions • Smoking is allowed only in designated areas. For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Weapons are strictly prohibited. with hands, arms, feet and legs inside the vehicle. mothers should not ride. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety ©Disney Supervise children. used extensively throughout Disneyland Park. extensively throughout the world and also within our Resorts. Additional details and a complete listing of Park rules are available at Guest Relations Safety Tip: No stampeding, keep your These effects include strobe lights and other These fields are generally no greater than you would experience arms and legs inside, stay seated on or disneyland.com/parkrules. This guide provides an overview of services and facilities effects such as simulated lightning, explosions in any urban environment or may be exposed to through common Recycling Be green! Look for containers with this logo located and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the throughout the Parks. available for Guests with disabilities who are yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) NOTE: If you or any member of your party have questions regarding the above, you may speak with Information subject to change without notice. ©Disney DLP-090616-GWD visiting Disneyland ® Park. a Guest Relations Cast Member for details. L

44 Gadget’s Go Coaster presented by Main Street, U.S.A. New Orleans Square Fantasyland ® Sparkle . (Minimum height 35”/89 cm; expectant Restrooms ª Edelweiss Snacks 1 Disneyland® Railroad 13 Fantasy Faire 32 Mr. Toad’s Wild Ride 38 Storybook Land Canal Boats DISNEY DINING X mothers should not ride.) Mobility Access: Enter 23 Royal Hall Maurice’s Treats Sweet and savory twists Turkey legs, corn on the cob, chimichangas and through exit. Companion Restroom Main Street Vehicles Mobility Access: Enter through exit to the LEFT of Mobility Access: Enter through the access gate to (Closed during parades) U  the RIGHT of entrance. Mobility Access: Enter through exit. and Boysen Apple Freeze. frozen beverages. 45 Chip ‘n Dale Treehouse (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 24 Royal Theatre Automated External Defibrillators access gate on the LEFT. (See Times Guide for show times) 33 ’s Flightª Mobility Access: 39 “it’s a small world” V Village Haus Restaurant hosted by 46 Mickey’s House and Meet Mickey E ® ªSelect Fantasyland attractions may close early due to fireworks. 2 Horseless Carriage ª presented by Siemens. Mobility Access: Enter Minute Maid . Hamburgers, pizza and salads. Mobility Access: Enter using the ramp to the Resort Lost and Found 14 Disneyland ® Railroad Mobility 25 Pinocchio’s Daring Journey Enter through exit. Transfer access vehicle available. Please visit an Information Center for operating hours. 3 Fire Engine Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer access using ramp. Wheelchair accessible boat available. W Troubadour Tavern hosted by Dreyer’s™. RIGHT of Mickey’s House and proceed through 34 Mobility Access: Enter using standard queue. Information Center 4 Horse-Drawn Streetcars Mansion. Wheelchair/ECV accessible vehicle available. vehicle available. the exit ramp. Transfer access vehicle and transfer 40 Bratwurst, pretzel bites, cinnamon apple batons, Guest Relations 5 Omnibus ª seat available. (See Times Guide for days and times). baked potatoes and ice cream novelties. Mickey’s Toontown 47 Minnie’s House Mobility Access: Enter 15 Haunted Mansion Mobility 26 Snow White’s Scary Adventures using the ramp to the RIGHT of the front yard and First Aid* Opera House Access: Enter through standard queue. Transfer Mobility Access: Enter through exit. Transfer access 35 Alice in Wonderlandª Mobility proceed through standard queue. ® access vehicle available. vehicle available. Access: Enter through the exit to the RIGHT of 47 41 Disneyland® Railroad Mobility EpiPen 6 Disney Gallery 46 Y Mickey’s Toontown Access: Enter through exit. Wheelchair/ECV 48 Roger Rabbit’s Car Toon Spin (epinephrine injection, USP) 27 Bibbidi Bobbidi Boutique standard queue. Transfer access vehicle available. Auto-Injector 7 The Disneyland® Story presenting DISNEY DINING accessible vehicle available. Mobility Access: Enter through standard queue. ª 36  Mobility Access: Enter through 45 Great Moments with Mr. Lincoln 28  Walkthrough ATM Locations J Royal Street Veranda Chowder and gumbo standard queue. 42 Goofy’s Playhouse Mobility Access: Enter DISNEY DINING in bread boules, New Orleans-style fritters, plus Mobility Access: Enter through standard queue. 48 through standard queue. Guests must navigate a continuous series of narrow, 37 Matterhorn Bobsleds (Minimum 44 43 Y Toontown Dining Hot dogs, salads, sandwiches, Baby Care Center hosted by Huggies® 8 specialty coffees. 42 pizza, frozen yogurt and ice cream treats. height 42"/107 cm.) Mobility Access: 43 Donald’s Boat G winding stairs or an accessible experience is available. Stroller Rentals K Blue Bayou Restaurant Table-service — ª Enter through standard queue. DISNEY DINING seafood, chicken and beef dinners, plus 29 King Arthur Carrousel Mobility Access: 41 Enter through access queue. Wheelchair accessible Locker Rentals Table-service – breakfast, the famous Monte Cristo sandwich at lunch. 40 Mickey’s Toontown may close early due Tomorrowland A Carnation Café to fireworks. Please visit an Information fried pickles, burgers, salads, entrées, specialty bench available. Charging Locker Rentals L Café Orléans Table-service —lunch and dinner, W 39 Center for operating hours. 49 cakes and sundaes. soups, salads, gourmet sandwiches and crepes. 30 Casey Jr. Circus Train Mobility Access: Enter through exit. Mobility Access: Enter through accessible Picnic Area B Gibson Girl Ice Cream Parlor French Market Restaurant French quarter M 31 Dumbo the Flying Elephant Trail closed 38 queue. Guests must navigate a narrow stairway Wheelchair Rentals hosted by Dreyer’s™. chicken, jambalaya, Cajun meatloaf, French dip, 30 Mobility Access: Enter through exit when boarding and disembarking or an accessible ® seasonal fish, shrimp pasta, hand tossed salads C Refreshment Corner hosted by Coca-Cola . to the LEFT of the standard 31 experience is available. Package Check Service Hot dogs, chili and cold Coke. and desserts. V 29 X queue. Transfer access 50 Disneyland® Monorail Mobility Service Animal Relief Area D Market House Starbucks® Espresso and vehicle available. 25 34 37 Access: Enter through standard queue. Elevator 32 Kennel Specialty Beverages, Artisan breakfast 28 is available. 26 27 33 35 sandwiches and pastries. 51 powered by Honda (Minimum Nikon® Picture Spot O height 32"/81 cm and 54"/137 cm to drive alone.) E Plaza Inn “Minnie & Friends— 16 Splash Mountain (Minimum 22 ® ® Disney FASTPASS Service Breakfast in the Park” hosted by Kellogg’s . Lunch height 40"/102 cm.) Mobility Access: Enter through 17 Fantasyland Mobility Access: Enter through standard queue. (Subject to availability) and dinner featuring homestyle favorites. exit, across from Pooh Corner. Transfer seat available. T 23 Hand-held accelerator and transfer seat available. E S 49 50 Single Rider Service F Jolly Holiday Bakery Café Baked goods, 17 The Many Adventures of Winnie the Pooh 21 52 Disneyland® Railroad Mobility (Subject to availability) sandwiches, salads and specialty drinks. 16 Access: Proceed to the top of the exit ramp. Mobility Access: Enter through U 36 Height Requirement standard queue. Wheelchair accessible vehicle available. 20 24 Z 51 Wheelchair/ECV accessible vehicle available. Critter Country N Frontierland 19 2 3 52 4 Tomorrowland Expo Center Guest May Remain in Adventureland DISNEY DINING 5 Wheelchair/ECV RIVERS OF 18 58 53 Launch Bay Harbour Galley Soup in bread boules, lobster AMERICA R 53 9 Enchanted Tiki Room presented by Dole® N Guest Must be Ambulatory rolls, salads and drinks. 57 Tomorrowland 54 Hyperspace Mountain (Continuous shows) Mobility ® 15 Q (Minimum height 40"/102 cm.) Mobility Access: Enter Guest Must Transfer Access: Enter using lift to the RIGHT of stairs. O Hungry Bear Restaurant hosted by Dixie . from Wheelchair/ECV 56 through exit and follow the arrows to the left. A Burgers, chicken and salads. transfer seat and separate loading area is available. Mobility Access: P I F E AA Guest Must Transfer 10  New Orleans Square 9 from ECV to Wheelchair Enter through exit. Wheelchair/ECV accessible 13 G 55 Tomorrowland Theater boat available. M Mobility Access: Enter through standard queue. ND Physical Considerations L H C BB (See reverse side) 14 J 12 10 56 Star Tours—The Adventures Continue 11 Indiana Jones™ Adventure 55 This attraction may be (Minimum height 46"/117 cm.) B (Minimum height 40"/102 cm.) frightening for children Mobility Access: Enter through the exit and K 54 Mobility Access: Enter through standard queue. D Reflective Captioning proceed to the rotunda. Guests must navigate Frontierland A Transfer access vehicle available. steps when boarding and disembarking 8 57 Astro Orbitor Mobility Access: Manual Audio Description: Device the vehicle. 18 The Golden Horseshoe Stage Adventureland wheelchairs enter through standard queue. ECVs Available at Guest Relations (See Times Guide for show times) Mobility Access: DISNEY DINING enter through the exit ramp. Handheld Captioning: Device 12 Tarzan’s Treehouse™* Enter through main entrance. 11 Available at Guest Relations P River Belle Terrace Table service – 58 Astro Blasters 7 6 DISNEY DINING 19 Frontierland Shootin’ Exposition BBQ Ribs, salads, sandwiches and desserts. Mobility Access: Enter through standard Assistive Listening: Device ® Mobility Access: Gun positions on the LEFT Available at Guest Relations G Tiki Juice Bar hosted by Dole . Q Stage Door Café Corn dogs, fish and chips, queue. Wheelchair accessible vehicle available. accommodate Guests using Wheelchairs/ECVs. and chicken nuggets. 3 Closed Captioning: Activators Aladdin’s Oasis Paint the Night On-the-Go Available at Guest Relations H 20 Mark Twain Riverboat* CITY 5 DISNEY DINING dining packages. R The Golden Horseshoe Chicken nuggets, 2 4 and location Mobility Access: Enter through access gate to the HALL Galactic Grill Breakfast, sandwiches, burgers, chili, fish and chips, and tasty ice cream 1 Z Sign Language on Mon. & Sat. I Bengal Barbecue Barbecue kabobs and RIGHT of turnstile. Lower-level access only. specialties. salads, desserts and drinks from Galaxies Far, coffee drinks. Schedule and Times Guides 21 * Far Away... at Guest Relations (Operates S Rancho del Zocalo Restaurante Main Street, U.S.A. weekends and select seasons only) Mobility Access: Breakfast, salads, tacos, burritos and Costena AA The Spirit of Refreshment Smoking Area *Attraction operating hours may vary Enter through the access gate to the RIGHT of Grill specialties. hosted by Coca-Cola®. from Park hours. Please see location or turnstile. Guests must navigate a steep series of T Reservations Accepted Information Centers for more information. stairs when boarding and disembarking. Ship to Shore Marketplace BB Redd Rockett’s Pizza Port Pizza, pasta Fresh fruit, turkey legs, chimichangas and and salads. Parade Route ©Disney ©Disney/Pixar 22 Big Thunder Mountain Railroad frozen beverages. Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and (Minimum height 40"/102 cm.) Mobility Tram to Mickey & Friends Parking ® used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney Disney Vacation Club Kiosk Enterprises, Inc. All Rights Reserved. Access: Enter through exit. Transfer access vehicle Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin available. Shuttle Buses to Buzz, Disney Characters Entertainment, Inc. Taxis Available Next See Times Guide for hours ® Woody & Lots Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. to the ESPN Zone Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. Disney PhotoPass® Photographer Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s 2. ® Attractions and entertainment may be seasonal and are subject to change Downtown Disney District and Shuttle Buses to without notice. Hotels of the Disneyland® Resort Satellite Parking lots *Emergency services available by calling 911.