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The Ever-Changing Retail World of Technology

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The Ever-Changing Retail World of Technology THE VOICE OF INDEPENDENT RETAILERS // VOL. 26, NO. 5 // MAY 2015 The Ever-Changing Retail World of Technology pg16 n Retail Crime: Don’t be a Victim // PAGE 6 n Before You Have a Fire Loss // PAGE 31 2 www.AFPDonline.org columns 02 PRESIDENT’S MESSAGE Service is the Reason We Exist 04 PETROLEUM NEWS & VIEWS Department of Labor is THE VOICE OF INDEPENDENT RETAILERS Monitoring Gas Stations VOL. 26, NO.5 // MAY 2015 26 MICHIGAN LOTTERY New $30 Instant Game Expected to Create Player Excitement and Sales 28 MICHIGAN LOBBYIST REPORT Michigan Legislative Update features 29 OHIO LOBBYIST REPORT Tax Increase Proposals AFPD THROWBACK // Continue to be Rejected RETAIL CRIME: DON’T BE A VICTIM Retail crime is a serious safety issue in today’s grocery workplace. In sheer numbers, more grocery store workers are assaulted each year than workers in any departments other occupation. ORIGINALLY PRINTED IN THE JULY 2000 ISSUE OF THE 08 EXPRESS LINES AFD FOOD & BEVERAGE REPORT News in the Industry 6 18 ASK THE MEMBER What Have Your Done to Update Technology at the Counter in Your Store? COVER STORY // THE EVER-CHANGING RETAIL WORLD 20 RETAILER SPOTLIGHT 16 OF TECHNOLOGY Mini Mart Specialty Meats: Retailers have various departments in the store to Cornering the Market on manage and maintain. At the supermarket level, some Fresh Meat and Seafood departments require its own manager or supervisor. 22 RETAILER SPOTLIGHT However, in recent years, the one area that has seen Sterling One Stop: Where vast changes is the front counter or Point-of-Sale (POS) Service Comes First with the advancements of technology. This is also true for convenience stores, gas stations and liquor stores. 24 SPOTLIGHT PROFILE Mark Kassa: Grocer by Day Makes a “Slight Return” to Musician at Night BEFORE YOU HAVE A FIRE LOSS AFPD Business owners face many challenges in SAFETY SENSE 30 31 owning their own business. In terms of money nothing n■ Human Resource is more devastating than a fire loss claim or related type Consulting Service of loss. When there is a fire, there is a chance that you n■ Before You Have a Fire Loss can be ruined financially. AFPD is here to offer you some simple advice to help you preserve what you have 34 SUPPLIER DIRECTORY worked so hard to build up over the years. Your Resource for Products and Services 36 AFPD CALENDAR Upcoming Industry Events EXECUTIVE COMMITTEE John Denha Chairman, 8 Mile Foodland/Huron Foods president’s message Phil Kassa Supermarket Retail Vice Chair, Heartland Marketplace/ Saturn Food Center AUDAY P. ARABO, ESQ. // AFPD PRESIDENT & CEO Clifton Denha Convenience/Liquor Store Vice Chair, Wine Palace Paul Elhindi Petroleum/Auto Retail Vice Chair, Lyndhurst Valero Bobby Hesano Supplier Vice Chair, D&B Grocers Wholesale Al Chittaro Treasurer, Faygo Beverages, Inc. Jerry Crete Secretary, Ideal Party Stores Service is the Reason We Exist Joe Abro Vice Chair of Fundraising, Princess Superette Jim Garmo Vice Chair of Community Relations, Kuzana Enterprises John Abbo Vice Chair of Vendor Program Development, Hartland Mobil ime seems to fly by when you are busy and AFPD has definitely been busy Saad Abbo Vice Chair of Political Action, in 2015. Our new Chairman, John Denha is one of the most active U.S. Ice Corp. Michael Mitchell Vice Chair of Membership, T Chairmen I have worked with, which is a good thing. Our Annual Trade Markham Oil Dinner was a blast and our newly reformatted buying show was a huge SUPERMARKET RETAIL DIRECTORS success. I hope to see many of you at the Ohio Buying show, which is on May 19th in Najib Atisha Indian Village Market Tom Baumann Ric’s Food Center Cleveland, Ohio. Jacob Garmo Village Food Market/Fresh Food Depot Calvin Pattah Food Pride Supermarket/ The AFPD board of directors and staff are very proud of our members. There are many Fresh Choice Marketplace reasons for the way we feel, but plainly, we know our members take pride in their trade, Marvin Yono Alpine Market Place respect their industry and are willing to be a part of something bigger; a collective force CONVENIENCE / LIQUOR STORE DIRECTORS whose only existence is to serve its members. However, sometimes we have non-members Frank Ayar Walter’s Shopping Place who approach us and ask for things which are just not realistic and more of a fantasy or Pat Hand Discount Drinks Al Jonna Picnic Basket/Wine Merchants wish list. We never sugarcoat things or give people false hope or guarantees. We are always Brian Yaldoo Hills Fine Wine & Spirits candid and transparent in everything we do. Members are the lifeline of our association and PETROLEUM/AUTO RETAIL DIRECTORS they are the reason we were created in 1910 and the only reason we still exist 105 years Kevin Bahnam USA2Go later. However, we do not want to represent every retailer in our industry. We strongly believe Vickie Hobbs Whitehall Shell Jim Mandas Broadway Market & Cafe our members are the cream of the crop in the food, beverage and petroleum industries. We Bill Michailidis Delaware Market & Cafe only want to represent and serve those members who are proud of their trade, who give SUPPLIER DIRECTORS back to their communities and want to better themselves. A number of people may read this Ken Hebert Coca-Cola Refreshments column and ask, what is Auday talking about, but it’s true, AFPD has a high standard when Jason Ishbia Sherwood Foods Marsha Keenoy Diageo it comes to our membership and those who we solicit for new members. Leaders in state Brad Miller SUPERVALU Midwest Region government recognize this fact and that is why they work with us so willingly. We need to Gary McGuirk, Jr. Liberty USA Brian Pizzuti National Wine & Spirits Corp./RNDC recognize the challenges in our industry and continually educate ourselves with the trends, Mike Quinn Pepsi Beverages Company new products, new rules and regulations and potential threats to our businesses so we can ASSOCIATE DIRECTOR better compete. Tiffany Otis-Albert Life Secure We live in a very dynamic and every changing world. However, one thing remains true, EMERITUS DIRECTORS once you stop learning and growing, you die. It is only a matter of time before you cease to Pat LaVecchia Pat’s Auto Service exist or become irrelevant. There are so many “AFPD haters” out there who find it easier Joe Bellino, Jr. Broadway Market to point the finger at someone else instead of self-reflection and asking: “How can I make Jim Hooks my business better or more profitable?” One former AFPD member I spoke to told me that STAFF & CONSULTANTS Auday P. Arabo, Esq. President & CEO every negative thing that happened to his business over the past twenty years was AFPD’s Ed Weglarz Director, Petroleum fault. Other retailers who may not be AFPD members blame AFPD for the explosion of alcohol Ila Konja Office Manager/Bookkeeper/Insurance licenses. While it is flattering, some people really believe AFPD has the clout to, and ability Ron Milburn Director, Ohio Operations Tamar Lutz Graphic Designer to, decide who will receive an alcohol license. These expectations are unrealistic and fantasy. Maegan Hesano Director, Events & Publications Assistant, Events & Publications AFPD is one of the top food, beverage and petroleum associations in the entire country. Angie Kassab Linda Milburn Executive Assistant, Ohio We are not a membership good old boys club and the anti-competition police. We work Kenny Ibrahim Business Development hard and are truthful about what we do and understand our abilities and limitations. At Tyler Yaldo Business Development Mary Ann Yono Business Development some point, some of these disillusioned retailers need to take responsibly for their lack of Thomas C. Holmes, Esq. Pepple & Waggoner, Ltd. Joe Garcia Michigan Lobbyist growth, lost profits and even increased competition. Competition is what makes the USA the Honigman Business Law greatest country in the world and it makes you better and keeps you on your toes so you do Terry Fleming Ohio Lobbyist TC Fleming & Associates not become content and stagnant. We humbly thank you for your membership and always Denha Media and remember; AFPD is here to serve you! God Bless. n Communications Public Relations Steve Hood Public Relations Tim Brennan UHY-MI Certified Public Accountant 2 // AFPDonline.org // MAY 2015 the sum of all my hard work The right health plan can protect your employees’ health Your Association Exclusively Endorses and everything else you’ve worked so hard to achieve. Find out what thousands of Michigan businesses already know. Contact the Associated Food and Petroleum Dealers at 248-671-9600. GROUP HEALTH PLANS | DENTAL | VISION | bcbsm.com Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. BC061343_ChaldeanAssociation_F3.indd 1 11/15/13 12:44 PM petroleum news & views EDWARD WEGLARZ // AFPD DIRECTOR, PETROLEUM Department of Labor is Labor Standards Act’s minimum wage, overtime and record-keeping provisions,” said Mark Watson, regional Monitoring Gas Stations administrator of the Wage and Hour Division in the Northeast. “To combat these violations, we are engaged in strategic enforcement and outreach efforts with employer organizations and employee advocacy groups to educate all parties on their rights and responsibilities. ur experience shows that the Federal Our efforts are having an impact on the industry.” Government agencies tend to gravitate In fiscal year 2014, the division recovered nearly O toward audits that produce results. A $300,000 in back wages and damages for nearly 100 word to the wise: follow payroll rules and employees, about $3,000 per worker. While that regulations, and keep payroll records, or the agency amount is significant, it has dropped to its lowest point will promulgate their own sample of what your since the initiative began in 2010.
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