ANNUAL REPORT 2016

The illustrated moments throughout this report were inspired by real families at Ronald McDonald House BC & Yukon. From painting nails to playing with LEGO, every room was fi lled with laughter, love, and life. So thank you for your generous support—we couldn’t have kept a full house this year without you.

1 GREETINGS FROM THE BOARD

2016 was a tremendous year for Ronald McDonald House BC & Yukon. We made notable progress on our strategic goals in year one of our fi ve-year strategic plan and celebrated successes in each of our four key pillars: delivering family-centred care, engaging with our stakeholders, expanding our provincial reach, and evolving our leadership in care and service.

In our quest for excellence, we engaged with many of the three thousand families we served last year through the House and our fi rst Family Room. We asked for their feedback, we listened and we gained insights that will help us continue to raise our bar ever higher. Our purpose and calling is to serve the parents, siblings and critically ill children who stay at the House and do everything we can to ease the burden they face—fi nancially and emotionally. From new programs to process improvements, we are fi nding more and better ways to support these families and you can see these improvements in action on any given day at the House.

Last year, we also worked hard to deepen relationships with key provincial stakeholders in communities that we serve: from Vancouver Island to the Interior and the Yukon, we made connections and relayed the story of Ronald McDonald House BC & Yukon to many existing and new friends of the House. Generating awareness and advocacy on a broader scale will continue to be a focus this year and beyond.

The theme of this year’s report is A Full House. The most important thing the House provides is the gift of time: the opportunity for families to spend precious moments together while their child is treated at the hospital. These moments are made possible by our diverse and vibrant community of generous donors, champions, volunteers and sponsors. We are truly grateful for the unwavering support of so many organizations and individuals in the provinces we serve.

— TRACEY ARNISH Chair of the Board

2 THE STORY OF THE SLIDE

When we started planning for the new House, we knew we had to put families fi rst. We laid out blueprints on the crafts table in the Angus Drive House and spoke to dozens of families about the look and feel of our new location. From amenities to furnishings to features, we carefully considered every detail together. As the fi fth largest House in the world, backed by a 3$ 2 million capital campaign, we wanted to build an incredible home away from home for families that would off er much more than accommodation.

So we planned, and we discussed and we scribbled. One day, a family was talking with us; Mom and Dad at the table and their two kids, ages fi ve and seven, playing close by and seemingly not paying attention to us. The last question we asked each family was an open ended one: “Can you think of anything else that would be unique for families at the new House?”

Just at that moment, the fi ve year old spun around and said with conviction, “You should have a slide.” We laughed. Was there another House anywhere with a slide in the middle of the living room? But was that, perhaps a good idea? Something that would set our House apart? Our architect, Michael Green, and I became dedicated to making it happen. Today, the slide provides hours of joy, fun and adventure for both kids and adults at the House. I’m proud to say it has become a focal point of our community here at Ronald McDonald House BC & Yukon.

This House was built on a foundation of ideas, inspiration, passion and ingenuity and our team aspires to care for the families who depend on us with these things in mind every day. We are so fortunate to have such support in our far-reaching community. Each and every one of you has contributed to the House in your unique way. Thank you for your unwavering support.

— As told by RICHARD PASS, Chief Executive Offi cer

3 RMH BC FAMILY STORIES MAREK'S STORY

When Marek was diagnosed with leukemia, he and his mom had to leave their Whitehorse home to get treatment at BC Children’s Hospital in Vancouver. They found a comfortable place to call home at Ronald McDonald House, while Marek’s dad and siblings were able to visit on weekends and holidays.

On top of riding his bike, Marek loved meeting up with his friends at the House to build LEGO, play tag, or go down the slide.

4 RMH BC FAMILY STORIES ROWAN'S STORY

At just 18 months old, Rowan was diagnosed with Wiskott-Aldrich Syndrome, a rare genetic bleeding disorder. In desperate need of a bone marrow transplant, Rowan and his family needed to stay in Vancouver. Luckily, they found a home together at Ronald McDonald House, so Rowan could receive treatment at BC Children’s Hospital.

Now 3 years old, Rowan is a happy, active kid. He still comes to Vancouver for check-ups, and loves visiting the Magic Room and going down the slide.

5 FINANCIAL REPORT CONDENSED STATEMENT OF OPERATING REVENUE AND EXPENSE

Financial accountability and transparancy are important to us. To view our full audited financial statements, please visit www.rmhbc.ca

REVENUES

YEAR ENDED JANUARY 31, 2017 JANUARY 31, 2016

Events 1,468,080 1,498,845

Donations & Bequests 1,440,322 1,200,030

Investment Income – Unrestricted 6,470 26,812

RMHC Contributions 936,752 803,122

Room Fee Contributions 746,165 852,262

4,597,789 4,381,071

EXPENSES

YEAR ENDED JANUARY 31, 2017 JANUARY 31, 2016

Family Services & 52% 1,805,208 1,461,325 House Operations

Fundraising – Donor 29% 1,001,698 872,308 Stewardship & Events

General Admin/Governance 19% 651,320 645,793

3,458,226 2,979,426

Excess of revenue over 1,139,563 1,401,645 expenses for the year

6 REVENUES EXPENSES

FAMILY SERVICES & ROOM FEE EVENTS HOUSE OPERATIONS CONTRIBUTIONS 1,468,080 1, 5, 746,165 80 208

RMHC DONATIONS CONTRIBUTIONS & BEQUESTS FUNDRAISING - 1,440,322 GENERAL ADMIN/ DONOR STEWARDSHIP 936,752 GOVERNANCE & EVENTS INVESTMENT INCOME– 9 UNRESTRICTED 651,320 1,001,6 8 6,470

CONDENSED STATEMENT OF FINANCIAL POSITION

YEAR ENDED JANUARY 31, 2017 JANUARY 31, 2016

Current Assets 1,494,103 1,250,339

Investments 64,111 116,478

Investments – Internally Restricted 12,149,429 10,028,574

Property and Equipment 29,285,797 29,921,314

Total Assets 42,993,440 41,316,705

Current Liabilities 530,349 423,135

Deferred Capital Contributions 26,370,271 26,648,466

Net Assets 16,092,820 14,245,104

Total Liabilites and Net Assets 42,993,440 41,316,705 7 RMH BC FAMILY STORIES MEGAN'S STORY

When Megan was diagnosed with Leukemia, she and her mom had to leave Salmon Arm for treatment in Vancouver. Because they were able to fi nd a home at Ronald McDonald House, Megan’s brother, Connor, was able to join them as well. Having her mom and brother close provided comfort while she went through blood work and chemotherapy every day.

Megan spent almost a full year at the House—her fondest memories include playing in the Magic Room, relaxing on massage days and having her nails done.

8 RMH BC FAMILY STORIES CATLIN'S STORY

When Catlin was diagnosed with a rare blood disorder called Aplastic Anemia, he and his mother left their home in Port Hardy to seek treatment at BC Children’s Hospital in Vancouver. For over 100 days, Catlin visited the hospital, while the family were able to stay together at Ronald McDonald House.

During his stay at the House, Catlin loved building magical worlds of LEGO and levelling up in his favourite video games.

9 2016 DONORS

2016 SKI CHALLENGE • Danone • La-Z-Boy Furniture • CRS Group of Companies SPONSORS • Domenic Mobilio • Galleries – Victoria Diamond Sponsor Foundation • McDonald’s Restaurants of Presenting Sponsor • Avigilon • Rene Fluri Canada Ltd. • Rock 101 • La-Z-Boy Furniture • Guenther Bakeries Canada • Two Burley Men Galleries Gold Sponsor • Hamilton Industries Silver Sponsor Platinum Sponsor • Cavendish Contracting • IBI Group • Linda Bain of Holliswealth • Blue Green Productions • McDonald’s Restaurants of • Coast Capital Savings Canada Ltd. • Martin-Brower of Canada • Champagne Dreams • Coast Environmental Silver Sponsor • Payworks Payroll Services • Fairmont Hotel Vancouver Canada • Corix • Coca-Cola • Freedom 55 Financial • PSAV • Cossette • Cossette • JLL • Rogers Media • Houle Electric • Ecolab • Kingswood Capital Hole Sponsor • Key Food Equipment Corporation • Fairmont Chateau Whistler • BoConcept Vancouver Services • Leith Wheeler • Martin-Brower of Canada Co. • Chris’ Sign Service • Payworks • McDonald’s Restaurants of • MET Fine Printers • Coca-Cola • PSAV Canada Ltd. • P&H Milling Group • DSL • Jason Strandlund of • Pink Buffalo • Pacific Northwest Bakery Pemberton Holmes • Fortis BC • Saga Sciences • PSAV • Team Sales • Four Star Electric • Save On Foods • RBC • West Coast Reduction • Impact Canopies Gold Sponsor • Saputo Dairy Products • Westin Bear Mountain Golf • Lamar Transit Advertising • Fullerton Building Systems Canada G.P. Resort & Spa • La-Z-Boy Furniture • IBI Group • Sons Bakery • Yates Street Taphouse Galleries Vancouver • MET Fine Printing • Whistler Blackcomb Beverage Sponsor • London Drugs • PSAV Monetary Sponsor • Coca-Cola • McDonald’s Owner/ • Reprise • McDonald’s Owner/ Hole Sponsor Operators of BC & Yukon • Rogers Operators of BC & Yukon and McDonald’s • BoConcept Vancouver and McDonald’s • SHAW Restaurants of Canada Ltd. • Driftwood Brewery Restaurants of Canada Ltd. Silver Sponsor • MNP LLP • Fortis BC • Austeville Properties Ltd. • Moxie’s Grill & Bar • Impact Canopies Canada 2016 VANCOUVER Richmond • Clark Wilson • McDonald’s Restaurants of GOLF SPONSORS • Coast Capital Savings • Novacom Construction Nanaimo and Cowichan Valley Presenting Sponsor • Cossette • Pacific Northwest Bakery • McDonald’s Owner/ • Wimbleton Financial • Pattison Sign Group Operators of BC & Yukon • Davaco Inc Services Inc. • Township 7 Vineyards & and McDonald’s • Global BC Gold Sponsor Winery Restaurants of Canada Ltd • H+ Technology • Enviro-Tech Mechanical • McNugget Invitational Golf • HSBC Services Ltd. Tournament & Brad Clark of • Fresh Point 2016 ISLAND Raymond James • McDonald’s Owner/ GOLF SPONSORS Operators of BC and Yukon • Key Food Equipment • Wilson Transportation and McDonald’s Presenting Sponsor Services Media Sponsor Restaurants of Canada Ltd. • RLC Park Services • McDonald’s Restaurants of • 98.5 Ocean • John Welson Canada Ltd. Platinum Sponsor Bronze Sponsor • West Coast Reduction • DSL/Taylor 2016 GALA • Bob & Carolyn Cross Silver Sponsor Gold Sponsor Presenting Sponsor • Eminence Organic Skin Care • Aryzta • CIBC • Beedie Development • Marpole Transport • Cossette • Everything Wine Victoria Group • R. Vornbrock & Associates Ltd. 10 Raffle Sponsor • Music Heals Charitable • Kiwanis Club of Prince • Rick Arnish • Rodeo Jewellers Foundation George • Dolly M. Bains • Orbis Investments (Canada) • Karen Krivel • Rob Barnas Ltd. DONORS • Kelly Kurta • James Blair • Quality Move Management $25,000 AND ABOVE • Little League BC Celebrity • Bocce Girls Inc. Golf Classic • Alpine Credits Limited – BC • BoConcept • RBC Foundation • LLD Investment Corp • Bookwood Holdings • The Arnold and Anita Silber • Shaw Communications Inc. Family Foundation • Peter Lovick Corporation • Spectra Energy North Peace • M.O. Productions • Ryan Bosa • B.E.H. Capital Golf Tournament • Randy & Teresa Marston • Cameron & Karen Bruce • BMO Financial Group • Structurlam Products • Match Action Inc. • Cargill Value Added Meats Limited Partnership • Donald Burgess • Nordstrom Canada • Surrey Hospital & Outpatient • Butterley Family Foundation • CIBC Centre Foundation • North King Lodge Inc. • Estate of Joseph Lorne • Thalassa Restaurant, • O.C. Tanner Recognition • Campbell River Hyundai Hutchinson Concert Under the Stars Company Ltd. • Canadian Jewellery Group • Estate of Dorothy King • The 1988 Foundation • Payworks Payroll Services • Canadian Pacific Railway • Estate of Lillian Elizabeth • The Andrew Mahon • Quality Move Management • Capital West Mortgage Tilden Inc. Foundation • George Cartwright • Michael & Lisa Hudson • Willy Quan • The Highbury Foundation • Chatters Salon South Surrey • Jamali Holdings Ltd. • TOLKO • Al Radke Ltd. • Jesse Homes Ltd. • Tim Vogel • Richmond Honda • Doug Chilton • The Joseph Segal Family • W. R. Dawn Capital Inc. • RSI International Systems • Bruce Chisholm Foundation Inc. • Citrix • Julie Vogel Memorial Fund • Beverly Scott DONORS • Cloverdale Rodeo Youth • Ming Lam $5,000 – $9,999 • Surrinder Singh Initiative Foundation • Calvin MacInnis and Family • Surrey City Development • A Plus Cleaning & Janitorial • Comox Valley Nissan Ltd Corporation • McDonald’s Restaurants of Ltd. • Confidence Management Canada Ltd. • The Printing House • Adventurer Foundation Ltd. • Power Drywall • Andrew Turner • Stephen Ames • D’Arcy Corcoran • Ronald McDonald House • Valley First • David & Heather Ashley • Heather Courtice Charities Canada • W.K. Rutledge Alter Ego • Vic Border • Crocker Equipment Co. Ltd. • Scotiabank Trust • Canadian Forest Products • Wayman Crosby • Cargill Value Added Meats • Wilson M Beck Insurance Ltd. • Barry Cross Canada Services Inc. • Chatters Limited • Michael Cullen • Mark & Karen Wolverton Partnerships • Grant Damery • York House School DONORS • Toni Cavelti $10,000 – $24,999 Mandarin Program • Alexander de Medeiros • Cloverdale Paint Inc. • Dobbins Sales • Diane Adkins • Colin Yu & Katherine Chou • Colliers International • The Domenic Mobilio • The Ames Family Foundation • Corix Water Products Inc. Foundation • Arrow Group of Companies DONORS • Crane Harvey $ , $4,999 • Elizabeth Duivenvoorde • Big D’s Bees 1 000 – • Eminence Organic Skin Care • Dylan D Reece Financial • ACML Management • Brown-Forman Corporation Services Inc. • Employees of McDonald’s Western Ltd. • Enchant Light Maze Restaurants of Canada Ltd. • EECOL Electric Corp. Vancouver • Amanda’s Rainbow • Kevin & Lori Fennessy Foundation • Elks Club of New • Robert Fisher Westminster • Darren W. Gibson • AMJ Campbell Van Lines • Sandra Gibson • Ellis Mortgages Canada Inc. • Government of Yukon • Frank A. Anfield • Shannon R. Hibbard • Deanna Embury • Henderson Civic Centre Ltd • Angus Scott McDonald • ITC Management Inc. • Emil Anderson Construction • Claire Hinnell & Aidan Roy • Archiact Interactive Ltd. • Labourers’ Union Local 1611 Inc. 11 • Employees of Gibarsh • Phyllis J. Langman • Overwaitea Food Group • Toricon Projects Ltd. Holdings Inc. • Max Latchford • John Paone • Trotter & Morton Inc. • Estate of Georgina Fay Rea • Soha Lavin • Margot Paravan • TT Contractors Ltd. • Famous Foods • Leslie Lee & John Murphy • Balbir Parmar • Dan Turner • Donald Felkley • Steven Lee • Louis L. Pashos • Vanedge Capital Partners • James H. Fenton • Legacy-A Church of • Richard Pass • Vanterre Holdings Corp. • Fidelity Investments Canada The Nazarene • Paterson Smith Family • Michelle Villarosa Ltd. • LEGO – Guildford Foundation • Noelle & Wink Vogel • Diane Fineman • LEGO – Oakridge • Judith Pennyfeather • Paul Walter • Fireweed Lions Club • Leith Wheeler Investment • Melva Peters • Waste Management of • FMI Brands Counsel Ltd. • PricewaterhouseCoopers LLP Canada • Fore-Tenn Marketing • Les Entreprises Amico RS Inc. • Pristine Labour & Landscaping • Susan Webster • Godard Construction • Peter LeVecque • Propel Solutions Ltd. • Gail Weddell • Faye Gougeon • Brian Lister • Maura Rabiner • Neil & Jen Wells • Gowlland Towing Ltd • Wah Sum Lo • Stephen & Cathy Radcliffe • Westmar Realty Ltd • Gray Elementary School • Karyn Locher • Doug Ramshaw • Stephanie Williams • Gustavson Wylie Architects • Bill MacDonald • Perry Rebagliati • Alex Wong Inc. • Macdonald, Shymko & • Amanda Regamble • Peter Wong • H & K Canada Company Foundation • Regional District Okanagan- • Brent Wyse • Rod A. Halladay • Alex Mackay Similkameen • Reuben Zuidhof • Shelly Hansen • Dan & Lynne Maja • RG Facilities (Mission) Ltd. • ZLC Foundation • Charlene Harbo • Daniel Maja • Richmond Honda • Zumba Whitehorse • Robert & Claire Hart • Ajeet Manhas • Sage • Hatz Hair Studio • Maple Reinders Inc. • Rob Scatliff • Bruce & Margaret Hibbard • Gordon Marks • Tanya Scott COMMUNITY EVENTS • Bob Hissink • Martin-Brower of Canada • Gary & Nanci Segal • 100 Men Who Give A Damn • Andrew R. Hoffman • McElhanney Consulting Ltd. • Suki & Desha Sekhon • Aeson Moen Golf Tournament • Bev Hooper • Brian McLachlan • Melinda Slater • Alpha Delta Pi Diamond Ball • Sydney Hughes • Gregory McLellan • Dallas Smith • AMJ Campbell Van Lines • International Peace Arch • McMillan Family • Peter Snell • Archiact Association • Douglas L. McMurray • Sons Bakery • Big D’s Bees • Interoute Construction Ltd. • Michael Cuccione Foundation • Kevin Spence • BMO Vancouver Marathon • ITC Construction Group • Gary Miller • Len St Marie • Bocce Girls • Ivivva Athletica Canada Inc. • Gerald Miller • Amanda & Bernard Stehelin • Cargill Value Added Meats • Ron Jacques Canada • Padam & Vijaya Misri • Nigel Stewart • David & Roxanne Kaiser • Chatters Limited Partnerships • Betty Mohr • Summer Stomp Toy Run • Sheila & Phil Kern • Cloverdale Rodeo Youth • Mount Douglas Secondary • Scott Sustad • Key Food Equipment Services School Initiative Foundation • Kimia Tajbakhsh Ltd. • Moxie’s Grill & Bar • The Duke Saloon • Caroline Tattersall • Greg Knight • Naimark Developments Ltd • Elks Club of New Westminster • Team TELUS Cares • Kruger Products Ltd. • New Great Land Developing • Enchant Light Maze Vancouver • The Board of Education • Kirk Kuester Ltd. • Eric Morin Cancer Fundraiser • The Kavanagh Group • Kwantlen Polytechnic • North King Lodge • Finanthropy, UBC Portfolio • The Mahon Rowland University Student Group • Northview Golf & Country Club Management Foundation Foundation • L.V. Lomas • Novacom Construction Ltd • Fireweed Lions Club • The Two-Headed Giant: • Cornelia Lacusta • Friends of Jorye • Grant Olson Comics & Classic Games • Lam/Ladd Family Foundation • Garret Gives Back Hip Hop • One Clipboard Inc. DBA Splash • Brent Toepfer • Yuk Y. Lam Show • Osoyoos Fire Department • Tommy Guns 12 • Gray Elementary School • Patrick and Maria Cho • Robert and Sophie Renaud • Saputo Dairy Products Canada • Henderson Development - CV Family Restaurant Corp. Sarocemas Inc. G.P. International Village • Shane and Sasha Doodson • Jens and Mary Rolinski • Save-On-Foods • Kate’s Jelly Store Fundraiser PSD Ventures Ltd. Grimace & Co. Restaurant Ltd. • ServiceMaster Clean • Ivivva West Coast Summer • Chris and Kari Erickson • Mike and Sheri Shaw • Something Fishy Aquariums C. Erickson Restaurants Ltd. Shaw Restaurants Ltd. Festival – Splash • Suki & Desha Sekhon • Shane and Barb Gibson • Ken and Karen Taylor • Kiwanis Club of Prince George • T. Moscone & Bros. Gibarsh Holdings Inc. Kenkar Enterprises Ltd. – Ale Fest Landscaping Ltd. • Alan and Dawn Gozda • Mike and Julie Thorpe • Kwantlen Polytechnic, BBA • Thirty-One Gifts Marketing Student Group Dawnal Quick Serve Ltd. M.J. Thorpe Restaurants Ltd. • Herman Tom in memory of his • Joe and Mary-Anne Guzzo • John and Carol Uszkalo • Little League BC Celebrity Golf many years of service to RMH Caterina Restaurant Corp. Nakina Holdings Ltd. Classic BC • James & Tracy Harper • Peter and Gonnie vanTongeren • Maya Harbo, Making a • Don Wotherspoon Difference with Music Harpo Restaurants Ltd. TYGO Enterprises Ltd. • McDonald’s Boundary Bay • Tom Iatrou • Chuck and Diane Vertes Marathon Sostis Inc. Charleton Investments Ltd. • McDonald’s Poker Tournament • Jamie and Sonja Johannesen • Jeff and Eleanor Vertes MCM Food Services Inc. Jeff Vertes Ltd. • Mount Douglas Secondary School Kaps for Kiera • Sid and Daphne Johnson • Stephen Yeung Stadus Enterprises Ltd. 0890207 BC Ltd. • Moxies Grill & Bar • David and Roxanne Kaiser • Brad and Kathleen Zubick • Red Shoe Society Kokanee Food Services Inc. 681270 BC Ltd. • Richmond Honda • Robert Renaud • Spectra Energy North Peace • Ron Knight Golf Tournament IN KIND DONORS RJMB Restaurants Ltd. • Stamp A Stack • Ryan and Cindy Beedie • Jim and Maureen Knowles • Canus Goat’s Milk Skin Care • Summer Stomp Toy Run C.P.M. Foods Products Inc. • Thalassa Restaurant Concert • Stephen and Johanna • Mark Carey Under the Stars Krawchuk • The Two-Headed Giant: SJR Food Services Ltd. • Coca-Cola Ltd. Comics & Classic Games • Wayne and Brenda Krawchuk • CRAFT BEER Market Head Office • Tigon Tae Kwon Do Black Belt Krawchuk Enterprises Inc. Academy • Danamark WaterCare • Richard and Shauna LeBlanc • Township 7 Vineyards & S/R Restaurant Ltd. • Dekra-Lite Canada Winery Ltd. • John and Karen Marsh • DFT Technologies • TRUE Consulting Hockey Johnny & Jak’s Restaurants • Dominion Power Washing Inc. Tournament Ltd. • ECOLAB – Kay Chemical • Vettoretti Family Dinner • Darryl and Brenda McDougall Company Woodbridge Enterprises Ltd. • Hosting.ca MCDONALD’S • Jonathan Metcalfe • IPAC Chemicals and Power OWNER/OPERATORS Holston Foods Inc. Chemicals Ltd. • Dean and Val O’Connor • Stuart and Jess Aldred • Kruger Products Golden Arch Food Services Aldred Restaurants Ltd. Ltd. • La-Z-Boy Furniture Galleries • Andy and Jas Bates • Ryan and Brianne Oliver • Martin-Brower of Canada Co. Bates Restaurants Ltd. Golden Goose Holdings Ltd. • McDonald’s Restaurants of • Kevin and Cathy Blakely • Jim and Janice Pike Canada Ltd. Blakely Enterprises Inc. Jim Pike Ltd. • Mother Parker’s Tea & Coffee • Brian Boresky • Tim and Tricia Pink Inc. PBR Enterprises Ltd. MCT&T Foods Ltd. • Native Shoes • Bill and Yolanda Chao • Grant and Sue Reid • Payworks Chao’s Generation Inc. GSB Enterprises Limited • Jim Reid

13 2016–17 BOARD OF DIRECTORS

Chair Tracey Arnish

Vice-Chair & Treasurer Gary Luedke

Past-Chair Jon Festinger

Secretary Matt Mitchell

Board Members Catherine Jones Colin Yu Doug McWilliams Katherine Arnold Michael Hudson Nadine Cole Patti Byron Rod Halladay Steve Krawchuk Trish Pekeles

RMH BC CEO Richard Pass

14