Glossary of Terms * from The Salvation Army Social Media Resource Handbook produced by THQ

General Terms: - Web log. Used as a noun or verb. An online or column maintained by an individual. generally contain commentary, but may also contain pictures, videos, or descriptions of events.

Browser - Software used to access the internet such as Microsoft Internet Explorer, Safari or Firefox.

Comment - A section of text for users to provide information related to a post, picture, video, profile or another user's comment.

Content - The information that makes up your site. Content can be text, pictures, audio or video.

Forum - A forum is a venue provided for common discussion of shared interests and concerns. An is like a message board where people can post opinions, questions, answers, or anything to illicit a response from other members or simply to share information with people who share their interests.

Hacked - See Hacking.

Hacking - Gaining unauthorized access to an account via phishing, password guessing, or session stealing. Usually this is followed by unauthorized posts from the account. Users often use the word "hacking" for many things that are not hacking.

Hyperlink (or just link) – A line of text or image that when clicked opens another page or website in the browser.

Javascript - A scripting language like HTML that is used to create functionality on webpages. Javascript is used in conjunction with HTML and sometimes other scripting languages. Other things like embedded video players rely heavily on javascript.

Log In - The act of signing in to an account directly on the site or via a third party application.

Metadata - Metadata is loosely defined as data about data. For example, a web page may include metadata specifying what language it's written in, what tools were used to create it, who created it, etc. Also see the YouTube definition of metadata.

Phishing - Tricking a user to give up their username and password. This can happen by sending the user to fake login page, a page offering a free service, or just simply asking for the username and password via a DM or email.

RSS - Really Simple Syndication. Wikipedia defines it as a family of formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format.

Thumbnail - A thumbnail is a small picture which represents a larger version of the same picture or a single frame from a video.

Upload - An upload is content which is copied to a server so that other internet users may access it. Also see the YouTube definition of upload.

Facebook Terms: Admin - An admin is a person who's in charge of a group. When you create a group, you are automatically be listed as both an admin and the group's creator. Admins can invite people to join the group, appoint other admins, and edit group information and content. They can also remove members and other admins.

Ads - An advertisement. Users can create Facebook Ads to market their products and ideas. Ads are not free.

Application (or App) - Users can add applications to their profiles, pages, and groups. There are dozens upon dozens of applications to choose from. Some are built by Facebook. Most are built by external developers

Cause - An advocacy group or online campaign for collective action. Any Facebook user can start one. A cause can be used to raise money or promote one's position on an issue.

Charity Gifts (by Causes) - This feature enables Facebook users to donate money to any of 21 select and specifically targeted charities. Donation amounts are predetermined and range in value from $10 for two blankets for people suffering from a disaster or emergency to $200 for a laptop computer for a child in a developing country.

Chat - A feature that lets users talk with friends who are online in Facebook. The chat functionality is located at the very bottom of every page of Facebook.

Creator - The person who started and administers a cause.

Event - A calendar-based resource that users can add to their profiles, pages and groups that lets them share news about upcoming affairs or social gatherings.

Facebook Connect - A single sign-on service that enables Facebook users to login to affiliated sites using their Facebook account and share information from those sites with their Facebook friends.

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Facebook Platform - The underlying systems software and application framework that developers use to build Facebook applications.

Fan - A person who has joined a page because they like what that page represents.

Filters - Used to separate friends into different categories. Create your own filters using Friend Lists. You can also filter by applications, like Photos.

Friend - A person who has joined a profile, usually by invitation.

Friend Finder - A Facebook utility that helps users find present and former friends, family, coworkers, schoolmates, and other acquaintances.

Gifts (by Facebook) - Virtual tokens of appreciation one member gives to another.

Group - A group is not a page or profile. It is a Facebook site created by bands, companies and other organizations to promote their activities.

Highlights - Featured photos, events, notes and more that you don't want to miss. Stories are chosen based on what your friends have interacted with.

Inbox - The Facebook mail application.

Insights - Facebook's answer to web page analysis. For each Facebook page, Insights tracks the number of page views, unique views, total interactions, wall posts, discussion topics, fans, new fans, removed fans, reviews, photo views, audio plays, and video plays.

Like - A feature that appears as a link next to something you see on Facebook that allows users to let others know they appreciate that something, whether it be a video, a comment or something else. You can also like pages and groups by visiting their page and clicking the button at the top of the page.

Limited Profile - A profile that allows only restricted access.

Marketplace - Facebook Marketplace is a feature developed by Facebook that allows users to post free classified ads within the following categories: For Sale, Housing, Jobs, and Other. Ads can be posted as either available and offered, or wanted.

Member - A person who has joined and participates with a group.

Mini Feed - Similar to a news feed, but different. A Mini Feed centers around one person. Each person's Mini Feed shows what has changed recently in their profile and what content (notes, photos, etc.) they've added. Mini Feeds are sent automatically and posted to friends' profiles for all to see.

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Mobile - Facebook Mobile offers multiple Facebook features for your phone, such as Facebook Mobile Web, Facebook Mobile Texts and Facebook Mobile Uploads.

Network - A circle of friends and acquaintances that centers on a city, school, company, or military organization.

News Feed - News Feeds highlight what's happening in your social circles on Facebook. News Feeds are posted to profiles for all to see.

Notes - Notes are like mini-blogs for your profile.

Notifications - Like Mini Feeds, notifications are news feeds from friends, sent automatically as they engage in activity on their profile.

Officer - Honorary appointment. Group admins can add officers to a group. Other than holding a title, officers have no additional privileges beyond regular members. They do not have admin authority.

Page - A page is not a profile. It may look like one, but it's not. The features and capabilities are different. It is a Facebook site intended for and created by artists, musical groups, celebrities, businesses, brands and similar entities (not individuals). You can add pages to your profile to show your friends what you care about. Only the official representative of an artist or business can create and make changes to a page.

Photos - A Facebook application that lets users upload albums of photos, friends, and comment on photos.

Poke - A poke is a way to interact with your friends on Facebook. It allows one user to virtually poke another. Some consider it flirting.

Profile - A profile is not a page. It may look like one, but it's not. The features and capabilities are different. It is a Facebook site intended for and created by people who want to share information about themselves and socialize with others. A profile displays a user's personal information and their interactions with friends. Each registered user may have only one profile.

Publisher - Use publisher to Publish your status, photos, notes and more into the stream. Posts show up both in your profile, and on your friends' home pages.

Status - A micro-blogging feature called which allows users to inform their friends of their current whereabouts, actions, or thoughts.

Stream - The stream shows you posts from your friends in real-time. This keeps you up to date on everything that's happening. You can control who appears here.

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Tabs - Tabs mark the different sections of a profile. The Info tab displays basic information like Birthday and Hometown, as well as interests and activities. The Info tab also lists all Groups the user is a member of, and the Pages the user is a Fan of. The Wall tab displays the user's interactions with friends (comments and messages) as well as status. The Photos tab displays profile photos and albums. The Boxes tab displays all of the applications and features not showcased elsewhere on the profile. Other tabs. Users can feature their Applications by creating a tab unique to that application.

Tag - Marking a photo or video with text that identifies the image or the person in the image.

Translations - A Facebook application that allows translators from around world to translate Facebook into different languages.

Updates - News feeds sent to you from pages that you have joined.

Video - A Facebook application that lets users share videos on Facebook. Users can add their videos with the service by uploading video, adding video through Facebook Mobile, and using a web cam recording feature. Additionally, users can "tag" their friends in videos they add much like the way users can tag their friends in photos.

Wall - A featured section inside a Facebook profile. It's a space on every user's profile page that allows friends and users themselves to post messages for all to see.

Warnings - Notices from Facebook that you have engaged in a prohibited activity or that you have reached a limit that suggests you were using a feature at a rate that is likely to be abusive.

WYSIWYG - What You See Is What You Get. Pronounced wiz·zy·wig (wĭz'ē-wĭg). The term relates to an HTML editor, word processor, or desktop publishing system that is designed to show you on screen exactly what will be displayed when a document is printed or viewed online.

Twitter Terms: # - See ""

@ - The @ sign is used to call out usernames in Tweets, like this: Hello @Twitter! When a username is preceded by the @ sign, it becomes a link to a Twitter profile. See also Replies and Mentions.

Algorithm - A computational procedure for solving a problem in a finite number of steps. Used frequently on Twitter to determine most popular Tweets and trending topics.

API - An Application Programming Interface. Contains all Twitter data and is used to build applications that access Twitter.

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Application (Third-Party) - A third-party application is a product created by a company other than Twitter and used to access Tweets and other Twitter data.

Avatar - The personal image uploaded to your Twitter profile in the Settings tab of your account.

Bio - A short personal description used to define who you are on Twitter.

Blocking - To block someone on Twitter means they will be unable to follow you or add you to their lists, and we will not deliver their mentions to your mentions tab.

Bug - A bug is an internal error in the site code and functionality. See also Known Issue.

Buttons (Goodies Tab) - Twitter buttons are available in the Goodies tab of your account, and are used to link to Twitter from other webpages. See also Widgets.

Connections - The Connections tab in your Twitter settings shows all third party websites and applications to which you've granted access your public Twitter profile. Users may revoke access from these third party websites at any time.

Cyberbullying/Cyberharassment - Common terms used to describe name-calling and harassment online.

Deactivation - A way to remove your profile from Twitter. Information on removed profiles remains in the Twitter system for 30 days after deactivation.

Developers - Engineers who don't work for Twitter, but who use Twitter's open-source API to build third-party applications.

Direct Message - Also called a DM, these messages are private between only the sender and recipient. Tweets become DMs when they begin with "d username" to specify who the message is for.

DM - See Direct Message.

Email Notifications - Preferences set by Twitter users to regulate notifications via email about events on your account, such as new followers and new direct messages.

Favorite - To favorite a Tweet means to mark it as one of your favorites by clicking the yellow star next to the message.

FF - #FF stands for "Follow Friday." Twitter users often suggest who others should follow on Fridays by tweeting with the #FF.

Find People - The Find People tab (to find people) is Twitter's search feature used to locate friends on the site.

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Follow - To follow someone on Twitter means to subscribe to their Tweets or updates on the site.

Follow Count - The numbers that reflect how many people you follow, and how many people follow you. Found on your Twitter Profile.

Follower - A follower is another Twitter user who has followed you.

Following - Your following number reflects the quantity of other Twitter users you have chosen to follow on the site.

Geolocation / - The use of location data in Tweets to tell us where you are in real time. Is also called "Tweet With Your Location."

GFF (Get Followers Fast) - Sites that promise to get you more followers if you provide your username and password. After signing up, these sites send spam from your account. Don't use them.

Goodies - A tab at the bottom of your Twitter homepage containing links to widgets, buttons, and other nifty third-party website integration tools.

Handle - A user's "Twitter handle" is the username they have selected and the accompanying URL, like so: http://twitter.com/username.

Hashtag - The # symbol is used to mark keywords or topics in a Tweet.

Help Ticket - A request for help filed to a Web site’s support team. Many larger web sites like Facebook, Twitter and YouTube provide pages designed to sent these help tickets directly to their support staff.

Home Timeline - A real-time list of Tweets from those you follow. Appears on your Twitter home page.

Hovercards - Floating messages about other Twitter users. They appear when hovering over a username on Twitter, or on other sites on the web.

Impersonation - To pretend to be someone on the internet that you are not. Impersonation that is intended to deceive is prohibited under the Twitter Rules. Parody accounts are allowed.

Known Issue - An error within a site that engineers know about and are currently working to fix.

Listed - To be included in another Twitter user's list. Listed numbers and details appear in the statistics at the top of your profile.

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Lists - Curated groups of other Twitter users. Used to tie specific individuals into a group on your Twitter account. Displayed on the right side menu of your homepage.

Long Code - A phone number used to send Tweets via text message in many countries. Most long codes are one-way, meaning you can post Tweets but cannot receive Tweets. See also Short Code.

Mention - Mentioning another user in your Tweet by including the @ sign followed directly by their username is called a "mention". Also refers to Tweets in which your username was included.

Mobile Web - Twitter's website tailored to fit your mobile device. Visit it at mobile.twitter.com using your internet enabled phone.

OH - "OH" most often means "Overheard" in Tweets. Used as a way to quote funny things people overhear.

Open-Source - Used to describe a company whose API is open for developers to access and use to build new tools with. Twitter is open-source.

Over Capacity Page - Users sometimes refer to this page as the "Fail Whale" page. The "Twitter is over capacity" message and a whale image shows up when the site is having trouble keeping up with traffic.

Parody - To spoof or to make fun of something in jest. Twitter users are allowed to create parody Twitter accounts, as well as commentary and fan accounts.

Profile - A Twitter page displaying information about a user, as well as all the Tweets they have posted from their account.

Promoted Tweets - Tweets that selected businesses have paid to promote at the top of search results on Twitter.

Protected/Private Accounts - Twitter accounts are public by default. Choosing to protect your account means that your Tweets will only be seen by approved followers and will not appear in search.

Query - A search performed to retrieve information from a database.

Real Name - A name that can be different from your username and is used to locate you on Twitter. Must be 20-characters or fewer.

Reply - A Tweet posted in reply to another user's message, usually posted by clicking the "reply" button next to their Tweet in your timeline. Always begins with @username.

Restoration / Reactivation - The act of bringing a deactivated account back to life on Twitter.

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Retweet (noun) - A Tweet by another user, forwarded to you by someone you follow. Often used to spread news or share valuable findings on Twitter.

Retweet (verb) - To retweet, retweeting, retweeted. The act of forwarding another user's Tweet to all of your followers.

Robot (Something's Not Working Error) - An error message when something on Twitter is not working.

RSS Feed - Most commonly expanded as Really Simple Syndication. A family of web feed formats used to publish frequently updated works—such as blog entries or news headlines—in a standardized format.

RT - Abbreviated version of "retweet." Placed before the retweeted text when users manually retweet a message. See also Retweet.

Screencast - A digital recording (video) of a computer screen's output.

Screenshot - An image captured on your computer or phone displaying your screen's output. Often used to share information with Twitter support agents while troubleshooting.

Search (Integrated Search) - A box on your Twitter homepage that allows you to search all public Tweets for keywords, usernames, hashtags, or subject. Searches can also be performed at search.twitter.com.

Short Code - A five-digit phone number used to send and receive Tweets via text message. See also Long Code.

Sleep Time - Hours in which all mobile Twitter updates will cease to be delivered to your phone. Can be set up through your Settings tab.

SMS - Short Message Service (SMS) is most commonly known as text messaging. Most messages are a maximum of 140 characters.

Spam - Unwanted messaging or following on Twitter.

Suspended - The act of being prevented from using Twitter due to breach of the Terms of Service.

Text Commands - When using Twitter via SMS, these commands allow you to access most Twitter features with simple text keywords.

Third Party Application - A third-party application is a product created by a company other than the one the application is intended for and used to add functionality to that site.

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Timeline - A real-time list of Tweets on Twitter. See also Home Timeline.

Timestamp - A note displaying when a Tweet was posted to Twitter. Can be found in grey text directly below any Tweet. Is also a link to that Tweet's own URL.

Top Tweets - Tweets determined by a Twitter algorithm to be the most popular or resonant on Twitter at any given time.

Trending Topic - A subject algorithmically determined to be one of the most popular on Twitter at the moment.

Tweet (verb) - Tweet, Tweeting, Tweeted. The act of posting a message, often called a "Tweet", on Twitter.

Tweet (noun) - A message posted via Twitter containing 140 characters or fewer.

Tweeter - An account holder on Twitter who posts and reads Tweets. Also known as Twitterers.

Twitter - An information network made up of 140-character messages from all over the world.

Twitterer - An account holder on Twitter who posts and reads Tweets. Also known as Tweeters.

Unfollow - To cease following another Twitter user. Their Tweets no longer show up in your home timeline.

URL - A Uniform Resource Locator (URL) is a web address that points to a unique page on the internet.

URL Shortener - URL shorteners are used to turn long URLs into shorter URLs. A popular shortening service is http://bit.ly.

User ID - A unique number used by Twitter to identify your Twitter account.

Username - Also known as a Twitter handle. Must be unique and contain fewer than 15 characters. Is used to identify you on Twitter for replies and mentions.

Verification - A process whereby your Twitter account is marked as the "Real Thing." Sometimes used for accounts who experience identity confusion on Twitter.

White-listed - A type of account that is allowed to go beyond the restrictions imposed by Twitter. This could be follower limits, posts, API access, etc.

Widget - A bit of code that can be placed anywhere on the web. Updates regularly with one's Twitter updates in real time.

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