CUSTOMER SERVICE Beechjet 400/400A Technical Presentation TEAM BEECHJET Housekeeping Beechjet
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THANK YOU! Concurrent Sessions Beechjet
• 680/680A Technical Review − Cypress Room 3:00 – 5:00 • King Air Technical Review − Redbud Room 3:00 – 5:00 •ADS-B Out − Birch 4:00 – 5:00 • 750 Pilot Round Table − Maple 4:00 – 5:00 • Customer Portal − Oak 4:00 – 5:00 • Jeppesen: JDM Enhancements − Osage 4:00 – 5:00 • Interactive Demos with 1View & Customer Portal Premier / Beechjet Pilot Round Table − Walnut 1:00 – 5:00 • Meet My GM − Hyatt Upper Gallery 1:00 – 5:00 Inspection Authorization Credit Beechjet
Technical Presentations Worth IA Credit ProAdvantage Programs Zach Ungerleider, Sales Manager Hawker/Beechcraft- East Region Hawker 400 Suite of Programs Offered
– ProParts - Coverage for Airframe Systems and Avionics Parts
– ProTech - Coverage for Line Maintenance Labor at Textron Aviation Facilities ProParts
What’s covered? – Airframe & Avionics parts for Scheduled and Unscheduled Maintenance – Parts that fail from normal use (wear out) and TBO items – Exchange bottles in lieu of Hydrostatic Testing – Mandatory Service Bulletins & Entertainment Equipment – Examples include: Tires, Wheels, Brakes, Valves, Motors, Actuators, Avionics,O-rings, Light Bulbs, Gauges, Instruments , Batteries ProTech (requires ProParts enrollment)
What’s covered? Scheduled Maintenance Labor – Inspection Document, Minor Engine Inspections & Phase Inspection Tasks – Scheduled R&I’s, Shop Charges, Platinum Cleaning (every 3rd Year)
Unscheduled Maintenance Labor – Troubleshooting, Rigging, Discrepancy & In-Flight Squawks – Consumable Servicing Labor – MSU/Field Trip travel time & charges (must be AOG & lower 48 only) Big Picture – Why Programs?
Benefits – Budgeting tool – Long term cost control – Simplified billing – Maintain OEM Pedigree – Enhanced sale value – Quality Parts Textron Aviation Sales Damain Walker, Sales Manager: Beechcraft – Cessna - Hawker KA Region Map –New Deliveries
East Region ‐ Beechcraft Programs West Region ‐ Beechcraft Programs Zach Ungerleider Damon Rugg Tel: 316‐517‐7856 Tel: 316‐517‐9050 Cell: 316‐570‐2722 Cell: 316‐650‐4068 [email protected] [email protected]
Rev – 11/16/2016 West USA Aftermarket Service Sales
James Dienberg North Central WI, IL, IA, MN, ND, SD, MB Randy Miller Canada Northwest Cell: +1 414-308-5515 WA, OR, ID, MT, CA-North of LA, [email protected] CO, BC, AB, SK Canada Cell: +1 970-670-7764 [email protected] MILWAUKEE SERVICE CENTER Steve Piraino Cell: +1 414-232-1531 [email protected] SACRAMENTO SERVICE CENTER Craig Bommarito Cell: +1 916-286-4322 MKE [email protected] CESSNA WICHITA SERVICE CENTER SMF Kaye Miller Cell: +1 316-761-3038 [email protected] Surya Ramjali Southwest Gary Genge NV, UT, AZ, CO, NM, Cell: +1 316-761-4607 ICT CA - LA and South [email protected] Cell: +1 316-213-1607 [email protected]
IWA HAWKER BEECHCRAFT WICHITA MESA SERVICE CENTER Damain Walker David McElroy Cell: +1 316-285-3255 Cell: +1 316-761-4633 SAT [email protected] [email protected] HOU
SAN ANTONIO SERVICE CENTER Mark Daniels HOUSTON SERVICE CENTER Cell: +1 210-906-7737 Derek Moore Cell: +1 316-570-0509 [email protected] Brian Beheler [email protected] Texas and Louisiana Cell: +1 210-823-5946 [email protected] East USA Aftermarket Service Sales
Tara Deronda Northeast CT, DE, MA, MD, NH, NJ, NY, PA, RI, VT, NB, NL, NS, PE, QC Canada Cell: +1 845-476-9101 [email protected]
NEW YORK SERVICE CENTER SWF John Divito INDIANAPOLIS SERVICE CENTER Cell: +1 845-206-6446 Mike Van Hart Email:[email protected] Cell: +1 317-954-7252 IND [email protected] Justin Brindle Mid-Atlantic GSO NC, VA, TN, SC, GA Cell: +1 302-502-5478 [email protected]
TAMPA SERVICE CENTER ORLANDO SERVICE CENTER Graham Hoar Tim Cain Office: +1 412-874-7673 MCO Cell: +1 407-312-2793 [email protected] TPA [email protected]
JP Epps Southeast and Carribean GA, FL, MS, AL Cell: +1 407-704-0575 [email protected] International Aftermarket Service Sales
Simon Willis UK, Ireland, Scandinavia Cell: +447896200163 Haydee Sainz de la Maza [email protected] Germany, Austria, & The Netherlands Cell: +49 1607111781 [email protected] Stephan Bednarz Germany, Austria, & The Netherlands Cell: +491757217758 Ivica Sukloski [email protected] Eastern Europe, South Germany Cell: +420725526594 [email protected] Juan Carlos Salinas Spain, Portugal Cell: +3463839554 [email protected] Mauro Rosso Italy, Croatia, Yugos, Adratic, Switzerland, & Equatorial Alexandre D'Andrea Africa France, Belgium, Holland, Cell: +41798176224 Luxembourg & North Africa [email protected] Cell: +33615020999 [email protected]
All Other Territories – Please Contact:
HAWKER BEECHCRAFT WICHITA Damain Walker Cell: +1 316-285-3255 [email protected]
CESSNA WICHITA SERVICE CENTER Gary Genge Cell: +1 316-761-4607 [email protected] 400XPR Transformational Upgrade
Randy Znamenak XPR Business Development Will Transform the way you fly The Ultimate 400A / 400XP UPGRADE
Synergizes the latest Aerodynamic, Propulsion & Avionics technology to transform 400A/XP aircraft to the latest standards of
Performance, Capability, Efficiency and Resale Value
Each option can be performed Independently (over time) or in Unison (during one down time) XPR Winglets
XPR Winglets feature a 2 foot Wingspan Increase along with a tall Aerodynamically Effective Airfoil
And their Visual Appeal is Outstanding XPR Winglets
Increase the aspect ratio of the wing Improve aerodynamic efficiency Improve handling & stability Reduce lift induced drag
Winglet Benefits include: • Lower fuel flow for a given cruise speed = Lower Fuel Consumption • Higher cruise speeds for given fuel flow = Faster Trip Times • Improved low speed handling and high altitude stability • Climb Higher and faster for a given power setting • Reduce Fuel Consumption to Increased Range
Installed standalone (on JT15D powered aircraft) XPR Winglet’s Reduce Fuel Consumption by 5% - 10% XPR Engines
Williams International FJ44-4A-32
Four Stage Twin Spool Compressor Highly Advanced Aerodynamics Three Stage Turbine
Rugged single piece Dual Channel FADEC Wide-Chord Medium Reduced pilot workload Bypass Fan Integral engine sync Trend monitoring Ultra low idle Optimized exclusively for the 400XPR • Capable of producing 3,660 lbs. / per engine o Flat rated to 3,200 lbs. @ ISA +17°C o Nearly 500 lbs. more thrust than JT15D powered 400A/XP • 18% - 20% reduction in fuel consumption (on average)
• Five (5) Year Warranty / • Significantly reduced 5,000 hr. TBO emissions • Stage IV Noise Compliant XPR Avionics
Existing Rockwell Collins Pro Line 4 • Proven and Capable • The most economic option • Optional WAAS / LPV & ADS-B
Rockwell Collins Pro Line 21 • Improves Situational Awareness • 3 or 4 each 8x10” LCD Displays • Optional Electronic Charts & Satellite Weather WAAS / LPV, ADS-B & Synthetic Vision
Garmin G5000 Integrated Flight Deck • Versatile, light weight, software driven design • Light–Midsize New Production Aircraft Standard • Complete Avionics system upgrade • Reduces aircraft weight by 150 pounds (approx.) XPR G5000 Integrated Flight Deck
State-of-the-Art Avionics Suite with Auto Pilot • Features 3ea. 12” landscape orientated, High Resolution Displays with “Multi-pane Capability” − Enables simultaneous (side-by-side) viewing of Weather, Charts, TAWS, TCAS, Checklist, etc. • Intuitive Touch Screen Controllers integrate & manage all avionics functions • Includes new AutoPilot, AHRS, Air Data, Comm & Nav Radios, Digital Audio System, WAAS/LPV Flight Management, Weather Radar, TAWS, ADS-B Transponders & More • Multiple software driven features and options • Award Winning Reliability + 2 Year Warranty XPR Performance
Payload vs. Range Comparison (No wind, NBAA IFR Profile with 100 nm alternate, ISA enroute) 2,250 400XP 2,000
2,124 400XPR 2,100 2,070
1,750 1,950 1,824
1,500 1,702 1,656 1,631 1,582 1,560 1,465 1,250 1,460 1361 1,264 Range (nautical miles) (nautical Range
1,000 1,167 1,071
750
500 12345678 Number of Passengers 2,000nm Range Rocket ship Climb FL450 in 19 min
Fuel Usage by Sector Comparison Takeoff Field Length vs. Range 5,000 ft. elevation, 25°C, 4 passenger (800 lb. payload) 6,500 2,285 18% less 6,311 ft. 1,274 nm 1,000 nm Hawker 400XP 2,769 6,000 A difference in 676 nm
1,515 18% less 5,500 600 nm 400XPR 1,950 nm 1,860 Transcontinental Range 5,170 ft. 400XP 5,000 even when departing Hot / High Takeoff Distance - feet Hawker 400XPR 897 18% less 300 nm 4,500 1,099
4,000 0 500 1,000 1,500 2,000 2,500 3,000 250 500 750 1,000 1,250 1,500 1,750 2,000 Fuel Used (lb.) NBAA IFR Range - nm Excellent Fuel Efficiency Outstanding Hot/High XPR Range
The 400XPR delivers Transcontinental Range
Even when departing Hot / High Airfields XPR Flight
• Set the throttles to the Take-Off Detent • The XPR’s Additional 500# of Thrust quickly propel it down the runway • Rotate and the XPR Jumps off the Runway with its Winglet Enhanced Aerodynamics •Pitch 15⁰ Nose-up and watch the IVSI peg • The XPR accelerates through 10,000ft and Climbs Easily at .75 Mach • Level off at FL450 in 19 minutes or Less • Pull the throttles back and relax while the XPR speeds to your destination effortlessly at .78 Mach while sipping fuel
Powerfully Fuel Efficient Engines and Aerodynamically Effective Winglets enable the XPR to climb to the highest, smoothest, most efficient altitudes FASTER than most business jets, While its passengers enjoy a delightful flight experience in its Tall Oval / Flat Floor Cabin XPR Interior
Multiple Floor Plans, Cabinetry, Cabin Management, and Soft Goods options are available to choose from XPR Paint
From the latest Factory Styles, to Liberal Custom Designs, Split Base and Vinyl Wraps, Nothing is too Mild or too Wild XPR Value Proposition
Transformational Upgrade • FJ44-4A-32 Propulsion • Genuine Hawker Winglets • Multiple Avionics Options
Payload vs. Range Comparison (No wind, NBAA IFR Profile with 100 nm alternate, ISA enroute) Outstanding Performance 2,250 400XP 2,000
2,124 400XPR 2,100 2,070
1,750 1,950 • Direct to Altitude (FL450) in 19 min 1,824
1,500 1,702 1,656 1,631 1,582 1,560 1,465 1,250 1,460 1361 1,264 Range (nautical miles) (nautical Range • Outstanding Hot / High Performance
1,000 1,167 1,071
750
500 12345678 • 2,000 nm Range Number of Passengers
Comfortable Passenger Experience • Tall Oval Cabin • Flat Floor comfort • Multiple Floor Plans
Fuel Usage by Sector Comparison
2,285 18% less Excellent Investment Economics 1,000 nm 2,769 • Attractive acquisition cost 1,515 18% less 600 nm 400XPR 1,860 400XP • Low operating costs
897 18% less 300 nm 1,099 • Pays for itself over time
0 500 1,000 1,500 2,000 2,500 3,000 Fuel Used (lb.) XPR Support
1 Call Resolution 24 / 7, Textron Aviation’s “1 Call” team resolves high priority support needs by monitoring service progress and parts flow, with the ability to dispatch Air Response Aircraft and Mobile Service Units as needed.
Air Response Team (ART) ART aircraft are used to transport technicians, parts and equipment in response to AOG situations, swiftly and efficiently.
Mobile Service Units More than 60 “Mobile Service Units” are located around the world to support scheduled & unscheduled service events and AOGs.
Service Centers 21 TxtAv owned and nearly 200 authorized service facilities located throughout the world to support your inspection, upgrade and service needs. XPR Demo Aircraft For more Information or a Demo
Randy Znamenak Contact: (316) 993-7409 [email protected] Textron Aviation Support Beechjet 400/400A
Jessica Busse Manager Bill Jarvela Customer Service Engineer
Jeff Bowen Customer Service Engineer Jorge Valdes Customer Service Engineer
Beechjet Technical Support: 316-517-9350 or [email protected] Textron Aviation 1Call Support Beechjet 400/400A
Call Center Monitors
-AOG Aircraft Worldwide -Demo/ART Aircraft locations -North America Weather -Highwatch Aircraft Movements -Fleet Operations -MSU Location and Status Expanded Call Center Beechjet 400/400A
Expanded 1Call Support -January 4, 2016 opened to: -Hawker/Citation/BC Jet Customers Expanded 1Call Support -FSRs -March 2017 Expanded to Europe -Service Centers -Fleet Customers Organization Structure Beechjet 400/400A
Week day Support (0500 – 0130 Monday – Thursday) - (3) AOG Support Specialists - (1) Parts Rep - (1) MSU Scheduling
Weekend Support (0500-2000 Friday – Sunday) - (1) AOG Support Specialists (24 hours) - (1) Parts Rep - (1) MSU Scheduling - (1) Structural Repair Engineer
After Hours Support Provided by Technical Support Hotline
Technical Support Available 24 hrs/7 days per week Textron Aviation Support Beechjet
• Register and Login For Updates WWW.TXTAVSUPPORT.COM – Pilot Notices
– Technical Updates
– Technical Contact Information
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txtavsupport.com Textron Aviation Support Beechjet 400/400A
txtavsupport.com Service Directory App Beechjet 400/400A Price Review Form Beechjet 400/400A
Avenue For Customers To Request Price Review For Parts – txtav.com Select Reason For The Request – Price Higher Than Competition – Price Much Higher Than Previous Purchase – Price Higher Than Related Part – Other • Provide As Much Additional Information As Possible TMDA: Technical Manual Deviation Approval Beechjet 400/400A
Technical Manual Deviation Approvals Allows for engineering approved data to be field incorporated prior to release of Tech Manual Revision Located on www.txtavsupport.com . Publications – Beechcraft/Hawker Also Located on 1View https://ww2.txtav.com/TechnicalPublications/ . TMDA Tab TMDA’s will be automatically deleted upon release of applicable Tech Manual TMDA’s Beechjet 400/400A Defog Blower Replacement Beechjet 400/400A
Condition . Defog Blower Replacement for Obsolescent Part
Solution . Solution Certified: Part Number Change Old part number FED8000 and FED9000 New Part Number 100-9150-01 . New Blower Will Come With Install and Inspection Instructions Serviceable Nose Landing Gear Beechjet 400/400A
Condition . Nose Landing Gear Serviceable Without Removing
Solution . Modification Kit # SI590-100-1 Provides Parts an Instructions . Contact TAPD for Kit Pricing and Availability ADS-B Out SB 34-4154 Beechjet 400/400A
ADS-B Optional SB 34-4154 for RK-1 Thru RK-604 Information Only Kits Aircraft With Single GPS . 128-3419-1 Kit . 128-3420-1 Kit Aircraft With Dual GPS . 128-3419-3 Kit . 128-3420-3 Kit Flight Manual Supplement 28- 590001-0355 Is Required and Ordered Separately Bulletin Only Available At Textron Aviation Service Centers Pivot Fitting Inspection Beechjet 400/400A
Condition Potential Cracking of Horz Stab Pivot Fitting and Upper Rear Spar
Solution Mandatory Service Bulletin . Inspect Fitting and Spar . Aircraft with ≥ 7400 Hours • Inspect within 400 hrs or 12 months . Aircraft with < 7400 Hours • Inspect at 7400 Hours Engine Fuel Low Pressure Light Beechjet 400/400A
Condition ‘L Fuel Pres Lo’ Annunciation and Boost Pump Activation during Engine Operation . Higher Power Settings
Solution Jet Pump Inspection . Debris in the inlet of the fuel jet pump causes partial blockage of fuel into the jet pump . Hardware Including Nuts and Washers Found During Inspection IPC & TAPD Part Number Discrepancies Beechjet 400/400A
Condition . Parts on IPC Do Not Match TAPD Catalog
Solution . Part Number Variation Definition Introduction in IPC Defines Configuration Variance Variances Can Include: Additional Trim Allowance, Holes Undrilled, Assemblies Without All The Attaching Parts Or With Additional Parts . -6xx, -7xx, -6xxx, -7xxx, -6 U, -006 U, -0006 U part numbers These dash numbers may not necessarily be, and often are not, in the Illustrated Parts Catalog (IPC). Example: To order wing leading edge assembly p/n 132-100034-3/-4 it is recommended to order p/n 132-100034-603 U/-604 U which will come undrilled. H-Stab Heat System Faults: In Air Only Beechjet 400/400A
Condition . H-Stab Heat System Fault In Air Ground Self-Tests Good
Solution . Air Speed Switches Not Tested During Ground Tests 3 A/S Switches: Q-170, Q-180 & Q-190 Q-170 & Q-190 A/S Switches Located in RH Fwd Nose Avionics Bay H-Stab Heat System Faults: In Air Only Beechjet 400/400A
Q-180 switch Solution Continued Located in RH Aft Nose Avionics Bay . Switches Must Be Tested In Operating Environment Conditions Passive Testing Not Suitable Freeze Spray Switches Tap On Switches to Simulate Altitude Vibrations Cabin Pressurization Indication Fluctuation Beechjet 400/400A
Condition . Indication Fluctuation on Climb Out and Descent OVH/REP Relay Located Under Pilot Seat Several hundred FPM Normal Indication During Cruise
Solution . Pneumatic Relay Relay Response Check in AMM 21-30-00 to confirm a faulty relay Perform Pneumatic Relay Bench Check Per AMM 21-30-00 Prior to Replacing OVH/REP Relay Questions?