A Working Force

YOU! THANK Your support is vital to the success of our mission. FRIENDS OF New Haven United Whether you donated a pair of Methodist Church jeans that no longer fits, held GOODWILL Opportunity Enterprises a donation drive, provided Pathfinders grant or program funding, Advantage Cartridge Company Psi Iota Xi made a financial contribution, Albion Community-Wide Purdue Fort Wayne provided space for a donation Garage Sale John Rogers center, shopped in our stores, Aldersgate United Methodist ShopGoodwill.com “rounded-up” your change at Church Southern Heights Baptist the cash register, purchased All Phase Electric Church recyclable goods or hired a person enrolled in our services Auburn Immaculate Conception Southwest Allen Co. Schools – you helped Goodwill provide Church Sweet Water Sound opportunities, services and Angola Assembly of God Tractor Supply jobs to individuals in our Church Transition Partners of Northeast local community. We are very Angola YMCA Indiana grateful for your generous Arlington Park Neighborhood Transportation Advisory a 2020 support! Assoc. Committee Bargain Hut Tri-Lakes Baptist Church PRESIDENT FINANCIAL Butler United Methodist Church Trinity United Methodist Church working & BOARD CHAIR GREETING SUPPORTERS CARF United States Probation & Sometimes life demands rapid change. Our 2020 fiscal year Central Christian Church Pretrial Services, A-Z Coins & Stamps, Inc. Change Up Thrift Store Northern District of Indiana was that way for Goodwill Industries of Northeast Indiana, Inc. support Action Rags USA The year began with great promise, but was quickly disrupted Changing Footprints Walgreen’s REDI Program AEP Foundation City of Butler Parks Department Walmart Dairy by Covid-19. Goodwill’s strategic plan and operating budget ALFA Used Clothing, LLC Concordia Seminary Wells Co. Food Bank force. were upended by the unprecedented challenges arising from American Choice Rags, Inc. Cornerstone Community putting success to work. the pandemic. Visitors to our stores slowed and then ended Atlantic Clothing, LLC Church REPORT ANNUAL 2020 for 41 days with the Governor’s Stay-At-Home order. Similar is success. Douglas Barrow to most people in our nation – Goodwill’s employees faced MISSION Melissa Beber Corvilla anxiety and fear of the unknown. Goodwill empowers and prepares people for independence through Stan Bieberich Dell Reconnect training, personal growth and work. Marsha Connor Destiny Family Community We quickly set about to developing protocols to protect our Marita Crawfis Church employees, clients, shoppers and donors. Goodwill’s facilities Goodwill provides employment Dell Reconnect DisAbility Expo were modified for safety and social distancing, masks, personal counseling, job training and jobs Nicholas Elkins Do it Best Corp. protective equipment, increased cleaning and sanitizing, for people who face barriers to Jacquelyn & Ronald Feller Doves Nest daily employee temperature checks and protective check-out finding and keeping a job, including Fortune Rags First Church of God – Col. City screens became part of our daily routine. people with disabilities, youth with Chad Glassburn First Wayne St. United disabilities, recipients of public Goodwill Round-Up Donors Methodist Church We continued to adjust, reorganize and progress. Despite the assistance, ex-offenders and people Goodwill Shoppers Forgotten Children pandemic, people cleaned out their homes and donated goods with limited education or work Matthew Henry Fort Wayne Community Schools at an unprecedented level. People were able to shop Goodwill history. Goodwill’s mission is carried Amy & Bart Hochstetler Fort Wayne Sports Club online through ShopGoodwill.com, Amazon and eBay, along out through a variety of programs Larry Holzinger Fort Wayne Turners shop goodwill.com with our Books Online store. Client services were transitioned and services, all with one goal: IN Division of Disability & GAPP Group to increased telephone or online contact. Online platforms like to help people with disabilities Rehabilitative Services Garrett Public Library Zoom became the new way to conduct business. or other disadvantages become LaTasha Johnson Goodwill Industries CARF is an independent, nonprofit more successful, productive, and Robert & Pamela Lee International, Inc. accrediting body whose mission

textiles, paper, metal, shoes, books and e-waste from Randy Wolf MLK Montessori School supports and job development. Fax: (260) 436-3800 area landfills. Susan Young Steve Zacher YOU! THANK Your support is vital to the success of our mission. FRIENDS OF New Haven United Whether you donated a pair of Methodist Church jeans that no longer fits, held GOODWILL Opportunity Enterprises a donation drive, provided Pathfinders grant or program funding, Advantage Cartridge Company Psi Iota Xi made a financial contribution, Albion Community-Wide Purdue Fort Wayne provided space for a donation Garage Sale John Rogers center, shopped in our stores, Aldersgate United Methodist ShopGoodwill.com “rounded-up” your change at Church Southern Heights Baptist the cash register, purchased All Phase Electric Church recyclable goods or hired a person enrolled in our services Auburn Immaculate Conception Southwest Allen Co. Schools – you helped Goodwill provide Church Sweet Water Sound opportunities, services and Angola Assembly of God Tractor Supply jobs to individuals in our Church Transition Partners of Northeast local community. We are very Angola YMCA Indiana grateful for your generous Arlington Park Neighborhood Transportation Advisory a 2020 support! Assoc. Committee Bargain Hut Tri-Lakes Baptist Church PRESIDENT FINANCIAL Butler United Methodist Church Trinity United Methodist Church working & BOARD CHAIR GREETING SUPPORTERS CARF United States Probation & Sometimes life demands rapid change. Our 2020 fiscal year Central Christian Church Pretrial Services, A-Z Coins & Stamps, Inc. Change Up Thrift Store Northern District of Indiana was that way for Goodwill Industries of Northeast Indiana, Inc. support Action Rags USA The year began with great promise, but was quickly disrupted Changing Footprints Walgreen’s REDI Program AEP Foundation City of Butler Parks Department Walmart Dairy by Covid-19. Goodwill’s strategic plan and operating budget ALFA Used Clothing, LLC Concordia Seminary Wells Co. Food Bank force. were upended by the unprecedented challenges arising from American Choice Rags, Inc. Cornerstone Community putting success to work. the pandemic. Visitors to our stores slowed and then ended Atlantic Clothing, LLC 2020 2020 Church REPORT ANNUAL for 41 days with the Governor’s Stay-At-Home order. Similar is success. Douglas Barrow to most people in our nation – Goodwill’s employees faced MISSION Melissa Beber Corvilla anxiety and fear of the unknown. Goodwill empowers and prepares people for independence through Stan Bieberich Dell Reconnect training, personal growth and work. Marsha Connor Destiny Family Community We quickly set about to developing protocols to protect our Marita Crawfis Church employees, clients, shoppers and donors. Goodwill’s facilities Goodwill provides employment Dell Reconnect DisAbility Expo were modified for safety and social distancing, masks, personal counseling, job training and jobs Nicholas Elkins Do it Best Corp. protective equipment, increased cleaning and sanitizing, for people who face barriers to Jacquelyn & Ronald Feller Doves Nest daily employee temperature checks and protective check-out finding and keeping a job, including Fortune Rags First Church of God – Col. City screens became part of our daily routine. people with disabilities, youth with Chad Glassburn First Wayne St. United disabilities, recipients of public Goodwill Round-Up Donors Methodist Church We continued to adjust, reorganize and progress. Despite the assistance, ex-offenders and people Goodwill Shoppers Forgotten Children pandemic, people cleaned out their homes and donated goods with limited education or work Matthew Henry Fort Wayne Community Schools at an unprecedented level. People were able to shop Goodwill history. Goodwill’s mission is carried Amy & Bart Hochstetler Fort Wayne Sports Club online through ShopGoodwill.com, Amazon and eBay, along out through a variety of programs Larry Holzinger Fort Wayne Turners shop goodwill.com with our Books Online store. Client services were transitioned and services, all with one goal: IN Division of Disability & GAPP Group to increased telephone or online contact. Online platforms like to help people with disabilities Rehabilitative Services Garrett Public Library Zoom became the new way to conduct business. or other disadvantages become LaTasha Johnson Goodwill Industries CARF is an independent, nonprofit more successful, productive, and Robert & Pamela Lee International, Inc. accrediting body whose mission

Legacy Rags Our Goodwill stores fully reopened to tremendous shopper independent. Hires is to promote the quality, Liberty International Clothiers support. Thanks to our community partners, Goodwill Immaculate Conception value, and optimal outcomes of Tim Manges provided a very successful Pre-Employment Training Services Catholic services through a consultative Metal X summer program for high school aged youth with disabilities. Church - Kendallville STRATEGIC PLAN National Charity Services, Inc. accreditation process that centers Students were able to gain valuable work experience and IN Association of Rehabilitation on enhancing the lives of the skills through paid internships with community employers. ORGANIZATIONAL CORNERSTONES Todd Nichols Joe O’Connor Facilities persons served. 1. Empowering Individuals through services, training, job Indiana University Institute on Throughout it all, Goodwill never stopped working to Omni-Source An organization receiving a Three- opportunities, education, affordable clothing/home goods and the Disability serve our community. Thanks to you – 81% or 337 of our Overseas Trading, LLC Year Accreditation has put itself opportunity to reduce, reuse and recycle unwanted goods. & Community employees with disabilities or disadvantages earned $4.6 PNC/ Frank J. Smith through a rigorous peer review 2. Advancing Mission-Integrated Social Enterprise (thrift stores, Ingram Books million in wages. Another 718 clients with disabilities received Endowment process and has demonstrated e-commerce and recycling) to provide sustainable funding Alison Podlaski Ivy Tech services, learned valuable employment skills on their journey to a team of surveyors during an for current and future Mission initiatives. William Roper Kendallville Power Sports Goodwill Industries of to independence through the Power of Work. on-site visit that its programs and Randy Rusk Kendallville Walgreens Northeast Indiana, Inc. 3. Enriching Local Communities through partnerships, services are of the highest quality, Schwab Charitable Foundation Kid to Kid www.fwgoodwill.org Warmest regards youth and client service programs, job creation, measurable, and accountable. Shafer Pick-A-Part Learning Center tax base expansion and economic reinvestment Smith & Assoc. Consulting, LLC Lighthouse Mission Goodwill Industries of Northeast from Goodwill’s operations. Corporate Office Lindsey Tipton Logan Community Resources Indiana, Inc. received a Three-Year 1516 Magnavox Way Bill Warriner, LCSW, CE Melissa Beber 4. Environmental Stewardship from used goods resale Kathy Wedler Love Baptist Church CARF Accreditation for community Fort Wayne, IN 46804 President and CEO Chair, Board of Directors and recycling; annually diverting millions of pounds of Edward Welling Love Inc. employment services: employment Voice: (260) 478-7617 textiles, paper, metal, shoes, books and e-waste from Randy Wolf MLK Montessori School supports and job development. Fax: (260) 436-3800 area landfills. Susan Young Steve Zacher BOARD OF DIRECTORS Doug Barrow – Secretary WANE Television Melissa Beber – Chair WORK. Greater Fort Wayne, Inc. CORE Stan Bieberich Retired – DWD Nicholas Elkins statistics Indiana Michigan Power SUCCEED. Chad Glassburn VALUES Lake City Bank Matt Henry that work. Patterson Riegel Advertising GOODWILL. Amy Hochstetler Ethics The Orthopedic Hospital 10 northeast Indiana counties— 289 high school and college 391,692 purchases—were made in $2.6 million—was returned to the local northeast of clients LaTasha Johnson 52% State Farm Insurance Goodwill’s service area covers Allen, students with disabilities— Goodwill’s 10 thrift stores by women, Indiana economy from the operation of Goodwill’s served had multiple Adams, DeKalb, Huntington, Jay, benefitted from job exploration men, teenagers, families and senior programs and services. disabilities. Robert Lee Lagrange, Noble, Steuben, Wells, and counseling, work-based learning citizens who were provided a low-cost, University of Saint Francis Stewardship Whitley. experiences, counseling on high-quality shopping experience. 3.9 million pounds—of donated textiles, shoes, postsecondary opportunities and cardboard, books and other goods unsuitable for Tim Manges Fletcher Van Gilder, LLC 90% attendance and 100% financial skills in workplace readiness and 33,940 shoppers—made online sale in the Goodwill stores were repurposed or giving—from the volunteer Goodwill purchases through Goodwill’s recycled and kept out of the waste stream. self-advocacy. Goodwill Brenda Niccum – LFW Intern Board of Directors. Ecommerce stores. 335 The League Respect 15 northeast Indiana schools 31,138 electronic waste pounds—(computers and employees were Healthy financial analytics—91.9% $453,015 was collected in sales peripherals) were recycled and diverted from area provided supportive Todd Nichols partnered with Goodwill to IVY Tech Community College of total budget to programs; 8.0% provide Pre-Employment Transition tax—through the Goodwill stores and landfills through Goodwill’s partnership with Dell. case management management/general expense; and Services to students. remitted to the State of Indiana. services. Joe O’Connor – Treasurer Growth .1% fundraising expense. Ossian State Bank Alison Podlaski 91.9 cents of every dollar—was Barrett McNagny reinvested back into our northeast Indiana community through jobs, 4,599 was the Randy Rusk Do it Best Corp. Work services and program related Goodwill Industries of Northeast Indiana, Inc. is number of grab bags expense. PERFORMANCE MEASUREMENT a 501 (c) (3) non-profit organization qualifying for packaged for sale in Wil Smith OF SERVICES 2020 SUMMARY tax-deductible contributions. Financial information the Goodwill stores. Smith & Associates Consulting, LLC $4.6 million or 81% of total excerpted from 2020 Financial Statements audited payroll—was earned by 337 Goodwill Goodwill collects key measurement data to monitor Efficiency of Lindsey Tipton by the CPA firm Baden, Gage and Schroeder, LLC. Haller & Colvin, P.C. employees with disabilities and Services, Effectiveness of Services, Service Access and Satisfaction GOODWILL employment barriers. with Service Delivery. Bill Warriner – Ex-Officio REVENUE & EXPENSES 90% board Goodwill Industries CIRCLE OF $351,173—projected wages of member attendance clients placed into work evaluations Edward Welling SUCCESS Objective Performance Target Outcome SUMMARY 2020 average and 100% Grinsfelder Associates Architects, Inc. or community employment. Starting board giving in 2020. wages ranged from $7.25 to $23.00 Sources of Revenue Steve Zacher – Vice Chair All client information is & Support The Zacher Company hourly; 52% of clients placed into Efficiency Measure Achieved employment had multiple disabilities securely stored electronically. and 48% a single disability. 75% of clients will maintain MANAGEMENT TEAM 417 people paid $1.4 million in Effectiveness Measure employment throughout the 74% 91.9% of Goodwill’s operating Bill Warriner federal, state and local taxes— duration of services. President & CEO working for Goodwill in jobs revenue was spent 12 days from referral to first face- for programs and Marita Crawfis including employment services staff, Access Measure 11 Days Human Resources & Safety Director store staff, truck drivers, material to-face meeting with the client. related costs. handlers, e-commerce technicians, Larry Holzinger administrative and support staff. Satisfaction 96% of clients will be satisfied with Allocation of Expenses Chief Financial Officer 97% Measure Goodwill’s services. Lori McCutcheon 335 people—who worked for Sales & Ecommerce Director Goodwill received case management Satisfaction $2.6 million 75% client survey return rate. 79% and/or advocacy services during 2020. Measure was reinvested in Rick Waggoner the local economy Operations & Logistics Director through Goodwill’s Randy Wolf operations. Director of Client Services BOARD OF DIRECTORS Doug Barrow – Secretary WANE Television Melissa Beber – Chair WORK. Greater Fort Wayne, Inc. CORE Stan Bieberich Retired – DWD Nicholas Elkins statistics Indiana Michigan Power SUCCEED. Chad Glassburn VALUES Lake City Bank Matt Henry that work. Patterson Riegel Advertising GOODWILL. Amy Hochstetler Ethics The Orthopedic Hospital 10 northeast Indiana counties— 289 high school and college 391,692 purchases—were made in $2.6 million—was returned to the local northeast of clients LaTasha Johnson 52% State Farm Insurance Goodwill’s service area covers Allen, students with disabilities— Goodwill’s 10 thrift stores by women, Indiana economy from the operation of Goodwill’s served had multiple Adams, DeKalb, Huntington, Jay, benefitted from job exploration men, teenagers, families and senior programs and services. disabilities. Robert Lee Lagrange, Noble, Steuben, Wells, and counseling, work-based learning citizens who were provided a low-cost, University of Saint Francis Stewardship Whitley. experiences, counseling on high-quality shopping experience. 3.9 million pounds—of donated textiles, shoes, postsecondary opportunities and cardboard, books and other goods unsuitable for Tim Manges Fletcher Van Gilder, LLC 90% attendance and 100% financial skills in workplace readiness and 33,940 shoppers—made online sale in the Goodwill stores were repurposed or giving—from the volunteer Goodwill purchases through Goodwill’s recycled and kept out of the waste stream. self-advocacy. Goodwill Brenda Niccum – LFW Intern Board of Directors. Ecommerce stores. 335 The League Respect 15 northeast Indiana schools 31,138 electronic waste pounds—(computers and employees were Healthy financial analytics—91.9% $453,015 was collected in sales peripherals) were recycled and diverted from area provided supportive Todd Nichols partnered with Goodwill to IVY Tech Community College of total budget to programs; 8.0% provide Pre-Employment Transition tax—through the Goodwill stores and landfills through Goodwill’s partnership with Dell. case management management/general expense; and Services to students. remitted to the State of Indiana. services. Joe O’Connor – Treasurer Growth .1% fundraising expense. Ossian State Bank Alison Podlaski 91.9 cents of every dollar—was Barrett McNagny reinvested back into our northeast Indiana community through jobs, 4,599 was the Randy Rusk Do it Best Corp. Work services and program related Goodwill Industries of Northeast Indiana, Inc. is number of grab bags expense. PERFORMANCE MEASUREMENT a 501 (c) (3) non-profit organization qualifying for packaged for sale in Wil Smith OF SERVICES 2020 SUMMARY tax-deductible contributions. Financial information the Goodwill stores. Smith & Associates Consulting, LLC $4.6 million or 81% of total excerpted from 2020 Financial Statements audited payroll—was earned by 337 Goodwill Goodwill collects key measurement data to monitor Efficiency of Lindsey Tipton by the CPA firm Baden, Gage and Schroeder, LLC. Haller & Colvin, P.C. employees with disabilities and Services, Effectiveness of Services, Service Access and Satisfaction GOODWILL employment barriers. with Service Delivery. Bill Warriner – Ex-Officio REVENUE & EXPENSES 90% board Goodwill Industries CIRCLE OF $351,173—projected wages of member attendance clients placed into work evaluations Edward Welling SUCCESS Objective Performance Target Outcome SUMMARY 2020 average and 100% Grinsfelder Associates Architects, Inc. or community employment. Starting board giving in 2020. wages ranged from $7.25 to $23.00 Sources of Revenue Steve Zacher – Vice Chair All client information is & Support The Zacher Company hourly; 52% of clients placed into Efficiency Measure Achieved employment had multiple disabilities securely stored electronically. and 48% a single disability. 75% of clients will maintain MANAGEMENT TEAM 417 people paid $1.4 million in Effectiveness Measure employment throughout the 74% 91.9% of Goodwill’s operating Bill Warriner federal, state and local taxes— duration of services. President & CEO working for Goodwill in jobs revenue was spent 12 days from referral to first face- for programs and Marita Crawfis including employment services staff, Access Measure 11 Days Human Resources & Safety Director store staff, truck drivers, material to-face meeting with the client. related costs. handlers, e-commerce technicians, Larry Holzinger administrative and support staff. Satisfaction 96% of clients will be satisfied with Allocation of Expenses Chief Financial Officer 97% Measure Goodwill’s services. Lori McCutcheon 335 people—who worked for Sales & Ecommerce Director Goodwill received case management Satisfaction $2.6 million 75% client survey return rate. 79% and/or advocacy services during 2020. Measure was reinvested in Rick Waggoner the local economy Operations & Logistics Director through Goodwill’s Randy Wolf operations. Director of Client Services BOARD OF DIRECTORS Doug Barrow – Secretary WANE Television Melissa Beber – Chair WORK. Greater Fort Wayne, Inc. CORE Stan Bieberich Retired – DWD Nicholas Elkins statistics Indiana Michigan Power SUCCEED. Chad Glassburn VALUES Lake City Bank Matt Henry that work. Patterson Riegel Advertising GOODWILL. Amy Hochstetler Ethics The Orthopedic Hospital 10 northeast Indiana counties— 289 high school and college 391,692 purchases—were made in $2.6 million—was returned to the local northeast of clients LaTasha Johnson 52% State Farm Insurance Goodwill’s service area covers Allen, students with disabilities— Goodwill’s 10 thrift stores by women, Indiana economy from the operation of Goodwill’s served had multiple Adams, DeKalb, Huntington, Jay, benefitted from job exploration men, teenagers, families and senior programs and services. disabilities. Robert Lee Lagrange, Noble, Steuben, Wells, and counseling, work-based learning citizens who were provided a low-cost, University of Saint Francis Stewardship Whitley. experiences, counseling on high-quality shopping experience. 3.9 million pounds—of donated textiles, shoes, postsecondary opportunities and cardboard, books and other goods unsuitable for Tim Manges Fletcher Van Gilder, LLC 90% attendance and 100% financial skills in workplace readiness and 33,940 shoppers—made online sale in the Goodwill stores were repurposed or giving—from the volunteer Goodwill purchases through Goodwill’s recycled and kept out of the waste stream. self-advocacy. Goodwill Brenda Niccum – LFW Intern Board of Directors. Ecommerce stores. 335 The League Respect 15 northeast Indiana schools 31,138 electronic waste pounds—(computers and employees were Healthy financial analytics—91.9% $453,015 was collected in sales peripherals) were recycled and diverted from area provided supportive Todd Nichols partnered with Goodwill to IVY Tech Community College of total budget to programs; 8.0% provide Pre-Employment Transition tax—through the Goodwill stores and landfills through Goodwill’s partnership with Dell. case management management/general expense; and Services to students. remitted to the State of Indiana. services. Joe O’Connor – Treasurer Growth .1% fundraising expense. Ossian State Bank Alison Podlaski 91.9 cents of every dollar—was Barrett McNagny reinvested back into our northeast Indiana community through jobs, 4,599 was the Randy Rusk Do it Best Corp. Work services and program related Goodwill Industries of Northeast Indiana, Inc. is number of grab bags expense. PERFORMANCE MEASUREMENT a 501 (c) (3) non-profit organization qualifying for packaged for sale in Wil Smith OF SERVICES 2020 SUMMARY tax-deductible contributions. Financial information the Goodwill stores. Smith & Associates Consulting, LLC $4.6 million or 81% of total excerpted from 2020 Financial Statements audited payroll—was earned by 337 Goodwill Goodwill collects key measurement data to monitor Efficiency of Lindsey Tipton by the CPA firm Baden, Gage and Schroeder, LLC. Haller & Colvin, P.C. employees with disabilities and Services, Effectiveness of Services, Service Access and Satisfaction GOODWILL employment barriers. with Service Delivery. Bill Warriner – Ex-Officio REVENUE & EXPENSES 90% board Goodwill Industries CIRCLE OF $351,173—projected wages of member attendance clients placed into work evaluations Edward Welling SUCCESS Objective Performance Target Outcome SUMMARY 2020 average and 100% Grinsfelder Associates Architects, Inc. or community employment. Starting board giving in 2020. wages ranged from $7.25 to $23.00 Sources of Revenue Steve Zacher – Vice Chair All client information is & Support The Zacher Company hourly; 52% of clients placed into Efficiency Measure Achieved employment had multiple disabilities securely stored electronically. and 48% a single disability. 75% of clients will maintain MANAGEMENT TEAM 417 people paid $1.4 million in Effectiveness Measure employment throughout the 74% 91.9% of Goodwill’s operating Bill Warriner federal, state and local taxes— duration of services. President & CEO working for Goodwill in jobs revenue was spent 12 days from referral to first face- for programs and Marita Crawfis including employment services staff, Access Measure 11 Days Human Resources & Safety Director store staff, truck drivers, material to-face meeting with the client. related costs. handlers, e-commerce technicians, Larry Holzinger administrative and support staff. Satisfaction 96% of clients will be satisfied with Allocation of Expenses Chief Financial Officer 97% Measure Goodwill’s services. Lori McCutcheon 335 people—who worked for Sales & Ecommerce Director Goodwill received case management Satisfaction $2.6 million 75% client survey return rate. 79% and/or advocacy services during 2020. Measure was reinvested in Rick Waggoner the local economy Operations & Logistics Director through Goodwill’s Randy Wolf operations. Director of Client Services