Annual Report of the Department of Land Administration for the Year Ended 30 June 2003

The Hon. Nick Griffiths LLB MLC

Minister for Housing and Works; Racing and Gaming; Government Enterprises; Land Information

In accordance with Section 62 of the Financial Administration and Audit Act 1985, I hereby submit for your information and presentation to Parliament, the final Annual Report of the Department of Land Administration for the year ended 30 June 2003.

The report has been prepared in accordance with the provisions of the Financial Administration and Audit Act 1985.

Grahame Searle Acting Chief Executive

31 August 2003

Head Office Valuation Services Satellite Remote Sensing Services Midland Square 18 Mount Street Leeuwin Centre for Earth Sensing Technologies MIDLAND 6056 PERTH 6000 65 Brockway Road FLOREAT 6014 Postal Address: Postal Address: Telephone: (08) 9387 0330 PO Box 2222 PO Box 7201 Facsimile: (08) 9383 7142 MIDLAND 6936 Cloisters Square E-mail: [email protected] Telephone: (08) 92737373 PERTH 6850 Facsimile: (08) 92737666 Telephone: (08) 94298400 Land Administration Services TTY (telephone for hearing impaired persons): (08) 92737571 Facsimile: (08) 94298500 (now Land Asset Management Services, E-mail: [email protected] E-mail: [email protected] Department for Planning and Infrastructure) DOLA website address: http://www/dli.wa.gov.au Valuation Services website address: 1 Midland Square DOLA Virtual shop: hppt://www.landonline.com.au http://www.dli.wa.gov.au MIDLAND 6056 WALIS website address: http://www.walis.wa.gov.au Telephone: (08) 9347 5000 WALIS e-mail: [email protected] Perth Branch Office Voice Mail: (08) 9347 5111 Mount Newman House Help Desk: 1800 216 222 Cloisters Square Website address: http://www.dpi.wa.gov.au 220 St Georges Terrace PERTH 6000 4 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Bunbury Regional Office (now the Department of Land Information) 61 Victoria Street BUNBURY 6230 Telephone: (08) 97910836 Facsimile: (08) 97910835

Kununurra Regional Office (now the Department for Planning and Infrastructure) Cnr. Messmate Way and Konkerberry Drive KUNUNURRA 6743 Telephone: (08) 91680255 Facsimile: (08) 91681048

Valuation Services Bunbury Regional Office 61 Victoria Street BUNBURY 6230 Telephone: (08) 97210800 Facsimile: (08) 97214465 E-mail: [email protected]

Contents

DOLA’s vision, mission and values...... 6 Financial Statements...... 65 Year in Review Appendices A - Legislation administered ...... 95 Chief Executive’s foreword...... 9 B - DOLA pricing policies...... 96 Major issues and trends ...... 10 C - Electoral Act compliance ...... 96 Achievements 2002-2003...... 11 D - Waste Paper Recycling ...... 97 Highlights 2002-2003 ...... 13 E - Energy Smart Government Program ...... 97 Outlook 2002-2003...... 14 F - Sponsorship report...... 97 Financial overview...... 15 G - DOLA and WALIS publications available 2002 - 2003...... 98 Summary of Output Measures ...... 16

Review of Operations Glossary of Land Terms ...... 101 The End of an Era ...... 19 Future of DOLA ...... 19 Organisational Overview ...... 21 Executive Board ...... 23 People at DOLA...... 28 Customers, Stakeholders and Community Relations...... 32 Products and Services (by outcomes) Managing the Government estate Output – Management and use of Government land ...... 39 Output Measures and Key Performance Indicators ...... 46 Ensuring security of land ownership Output – Land information...... 48 Output Measures and Key Performance Indicators ...... 53 Effective and impartial valuation and property information service. Outputs – Rating and Taxing Valuations, Other Valuations and Advisory Services...... 58 Output Measures and Key Performance Indicators ...... 59 Access to Government land information Output – Access to Government land information...... 61 Output Measures and Key Performance Indicators ...... 62 6 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

About DOLA Our Mission • We administer the State’s Crown estate, making The Department of Land Administration and its To contribute to the growth and prosperity of Western Government land available for housing and business predecessor agencies have, for more than 170 Australia through innovative land services, a world in country areas, public roads and infrastructure and years, provided the State with high quality survey and class land information infrastructure, and an effective, major projects like gas pipelines and airports. mapping services, a secure land titles system and independent and impartial valuation service. administrative services for the Crown estate. Our customers… DOLA has maintained a pivotal role in the management Our Values As well as providing products and services for the and development of WA since its origin in 1829 as the entire community, DOLA has also developed a Survey Office of the Swan River Colony. DOLA’s values lay the foundation for the way in which it assists customers and colleagues: relationship with the following customer groups: The Department of Land Administration is Western • Conveyancers and settlement agencies; Australia’s major provider of Government land and • Quality and continuous improvement; property information. • Dealing with others in an ethical and fair manner; • Financial institutions; We offer a wide range of products and services, from • Encouragement and innovation; • Land developers; our titling and land registration service to providing • Flexibility and responsiveness; • Legal professionals; world class geographic and spatial information to • Consultation and participation through teamwork; • Local governments and other government agencies; business and community. • Rewarding and recognising people who contribute • Mining and exploration industries; to DOLA’s vision; and • Pastoralists and farmers; Our Vision • Enabling and encouraging people to reach their full • Real estate agents, valuers and land economists; DOLA’s land information and leadership in land matters potential. • State, Commonwealth and global agencies; underpins the economic prosperity of all Western • Surveyors, cartographers, spatial and GIS users; Australians. By anticipating and servicing customer and stakeholder needs, DOLA is delivering products and What we do… • Tourism and recreation industries; and services on a par with best practice globally. • Our core business is land information. We are • Educational groups and training specialists. We will: responsible for ensuring the State’s land ownership • Focus on global standards and practices; records are up-to-date and easily accessible. • Be the first point of contact for advice about land • We collect geospatial data from ground surveys, matters; aerial photography and satellite imagery. This • Provide high quality, integrated, digital land information is used to produce a wide range of information; digital and hard copy maps for many different • Be a ‘one-stop shop’ provider; purposes. • Lead in the direction and solution of land matters; • We provide an effective and impartial valuation and • Pay our way; property information service. • Focus on outcomes; • We are a lead agency in the Western Australian • Leverage off our intellectual capital; Land Information System (WALIS) – a consortium of • Know our customers’ business; and State Government agencies that coordinates WA’s • Use technologies and business processes that land information. anticipate customer needs. 7 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Strategic Plan for 2000-2005 – New Horizons In 1999-2000, DOLA launched a strategic plan spanning five years. Known as New Horizons, the plan was updated after the MOG Report and now outlines how the Department will build on initiatives already underway. The targets set in New Horizons reflect seven goals that we believe should be achieved by 2005 to provide the type of land infrastructure the State will need to support its development and growth. The goals… • Deliver Government land and property services that facilitate development and maximise returns on land assets. • Leverage DOLA’s intellectual property to generate revenue through new opportunities, products and services. • Lead in the application of land expertise and land information and property solutions to achieve Government priorities. • Lead in the delivery of a registration system guaranteeing all interests in land. • Enable all Western Australians to access Government information about valuation, ownership and interests in land at any time from any location and through a single doorway. • Deliver fundamental land and property data sets to meet the management needs of the State. • Target self-sufficiency and ensure that all necessary resources are available and systems in place to meet DOLA’s Strategic Goals. 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary Year In Review

Chief Executive’s foreward The State Government’s in-principle decision in October to transform the Department of Land Administration (DOLA) into a statutory authority with commercial powers started us on a process of building the foundations of a new agency. This decision reflects the importance of land and property information to the Western Australian economy. It commits us to the creation of a new agency that will be capable of delivering a platform for the online delivery of land and property information to the whole state. Consultation with staff and stakeholders will be critical to our success. A significant feature of this year has been the intensive consultation and communication process with other government agencies, the spatial industry, and housing and property industries on the attributes of the proposed new authority. These included its principles, functions and powers. We also reviewed the way we did business internally, and explored opportunities to use technology and online services to provide greater access to integrated information. We worked hard to establish a framework that aims to put us at the forefront of e-government initiatives, and puts Western Australia at the leading edge of developments worldwide. While we were building DOLA’s future, the agency’s core business continued to be brisk. Over the last financial year, we achieved an all-time record high in document lodgements. More than 380,784 documents were lodged through DOLA, which was an increase of 4.7 per cent on the previous record of 363,754 in 1993-4. I am proud to say that DOLA staff rose to the challenge of extra volumes of work and achieved extraordinary levels of customer service in the process. This past year has been a landmark time for DOLA, and this annual report is its last. The next financial year will see the establishment of an interim department with a new name and a new structure. For more than 150 years DOLA and its predecessor agencies have provided the people of WA with high quality survey and mapping services, a secure land titles system and administrative services for the Crown estate. As we take another significant step in our history, the commitment to providing valuable, secure and accurate services remains the same. However, we will be better equipped to face the electronic age and knowledge economy as a statutory authority. A new agency will lead to new opportunities to use land related information to tackle the big picture issues facing the State, such as emergency response, salinity and sustainable resource development. We look forward to playing a significant role in the development of the State’s economy and better servicing our customers in both Government and business.

Major Issues and Trends • The demand from the public and private sectors for high quality, integrated, digital land information continues to grow. This information is critical for planning and development of essential community infrastructure, such as transport networks and utilities, as well as for resource and environmental management of the State.

• The emergency rescue operations and the recovery of essential services in response to the September 11 disaster in the United States and the recent bushfires in New South Wales have highlighted the importance of coordinated access to government land and property information.

• There is a growing need for a single electronic access point to land and property information, particularly with regard to the full range of interests in land. There are also pressures for land and property related services to be delivered electronically.

• Impartial and accurate rating and taxing values continue to underpin the revenue collection of State and Local Governments. Furthermore, there is an increasing demand for asset valuations, as a basic requirement of sound financial management and accrual accounting.

• Community demographic patterns will change greatly in coming years, and this will progressively influence the selection of home sites closer to urban centres and the acceptance of higher settlement densities.

• Independent valuation and property advice is critical to the transparency of all government property transactions, in particular compulsory acquisition.

• Most government projects rely on Crown land administration processes to secure necessary land tenure or interests in land to achieve the project goals. There is potential for improving the management of government projects by inviting land administration expertise to provide land solutions as early as possible in the planning process. 11 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Achievements 2002 - 2003 Statutory Authority Consultation of land for residential purposes and light industrial use. contract, which the agency expects to repay in only five Over 17 peak bodies (representing community, DOLA was actively involved in the Government years. Government and industry agencies), DOLA staff, and negotiating team for native title. A $15 million package The contract combines four Performance Improvement the Community & Public Sector Union were briefed between the Government, native title claimants and Measures: Computer Room Air Conditioning on the proposals outlining the principles, objectives, industry has been heralded as the most comprehensive Modifications; Building Management System functions and powers of the new statutory authority that settlement involving Aboriginal land issues and Improvements; Optimisation of Hot Water Units; and is to replace DOLA. development anywhere in Australia. Lighting Control Modifications. The consultation process spanned an eight week It is expected to save DOLA approximately $1 million period from 31 March to 30 May, 2003. Electronic Advice of Sale Two (EAS2) Launch in energy and facilities management costs over the duration of the 11 year contract. The uniqueness of the Input from groups representing the surveying, spatial, DOLA launched the second stage of the Electronic contract is that it combines energy savings with building conveyancing, housing industries and staff will be taken Conveyancing project. into account in shaping recommendations from the management, and the energy savings are guaranteed A joint initiative between DOLA, the Office of State Minister to Cabinet on the legislation to establish the by Honeywell. Revenue and the Water Corporation, conveyancers authority. As part of the contract, 280 noise detectors (ultrasonic are now able to submit requests online and obtain occupancy detectors) were installed in DOLA’s Midland information about local rates from Local Government headquarters. When normal office background noise authorities more quickly and efficiently. Quality Certification stops, the detectors turn off the lights after a pre- During the year, Geographic Services Branch, Land EAS2 allows for a 24 hour/7 day lodgement service, determined period. and is expected to save the conveyancing industry up Administration Services Branch and Customer Services DOLA’s Energy Performance Contract establishes the to $400,000 per year in postage, payment and handling Branch maintained their Quality Assurance to AS/NZS agency as a reference site for both Government and costs. ISO 9001:2000. private industry. Registration Services Branch received certification to This project demonstrates how State and Local this standard in August 2002 and is accredited for the Governments can work together to deliver benefits to provision of land registration services. This includes the WA public, and marks the first step in providing a FESA Emergency Services Levy Project the audit of freehold, Crown and strata sub-divisional single interface through DOLA to obtain access to all To facilitate the introduction of the Fire and Emergency plans; the creation of new certificates of title from those Government land and property information. Service Authority’s (FESA) Emergency Services Levy, plans; the registration of interests in both freehold and the Valuer General was requested to determine and Crown land; provision of advice; and maintaining and supply gross rental values for a number of properties Energy Performance Contract upgrading of databases that support those processes. for which values did not previously exist. These DOLA signed the ground-breaking Energy Performance properties included: Contract with private company Honeywell, representing • those operated by charitable organisations such Preparing the Burrup Peninsula a first for a public sector agency in Western Australia. as churches, private schools and numerous DOLA played a major role in the assembly of the This contract is a continuation of DOLA’s emphasis on other residential and non residential properties; Burrup and Maitland industrial estates in preparation of energy savings. Over the past five years, the agency • those owned/controlled by Local Government the $630 million Burrup Fertilisers project. has reduced its power bills by $529,000, which equates including council chambers, libraries, to a reduction of 24.6 % in energy costs. DOLA’s role also involved the provision of an recreational facilities and the myriad of other infrastructure ‘corridor’ linking the two estates with The Sustainable Energy Development Office provided community buildings and structures; services such as gas and electricity, and the allocation DOLA with a grant of $516,000 to undertake the 1 2 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Achievements 2002 - 2003 (continued) • privately owned land not previously rated on the Emergency Services Directories (ESDs) gross rental value basis; and DOLA was a major contributor to the Emergency • land owned by public corporations such as Services Directories, which won a National Award for Western Power and the Water Corporation. Innovation in Local Government for the Shire of Gingin Many of these properties were outside those found in in September 2002. the mainstream market place, and required valuations DOLA provided map production and project of properties not normally encountered by the valuers. management for the Perth North Region and Avon The project encompassed the metropolitan area and 93 Directories. country centres, commencing in September 2002 and Its support for Local Government and Emergency reaching practical completion by early May 2003. The Service agencies has continued with its commitment values were supplied to FESA and Local Government, to produce mapping for three new directories: Peel who will act as the levy collection agents for FESA. West, covering the Shires of Armadale, Kalamunda, The project was a major undertaking and was Serpentine-Jarrahdale, Murray and Waroona and Cities completed on time and within budget. of Gosnells, Mandurah and Rockingham); the Peel On-line access to Valuer General’s data base East directory, covering the Shires of Wandering and Boddington; and the Avon South directory, which will Further improvements to and promotion of the online meet the needs of the Shires of York, Beverley and access to the Valuer General’s database has resulted in Brookton. 58 Local Governments, together with the Offi ce of State Revenue and the Water Corporation, having real time The anticipated delivery date for the Peel West ESD is access to the valuation rolls at no additional cost to the December 2003, whilst the Peel East and Avon South clients. These initiatives have had a positive impact on directories are expected to be available by December customer service and have improved productivity for 2004. both parties. Freeway Project Coles Mine Shaft A four-year project involving the identifi cation and Two residential lots in Armadale were purchased and rectifi cation of multiple title anomalies along a section subdivided by DOLA to protect the State’s oldest mine of the Mitchell Freeway was successfully completed. shaft. Four hundred titles, spread across six plans, were The Coles Mine Shaft, which covered 3,200 square brought into one title per plan. metres in Armadale, was placed on the State’s Register Sixty-three new freehold titles and six Crown titles were of Heritage Places and protected as a public reserve. created. The Shaft is important as it marks the beginnings of mineral exploration and the commencement of the mining industry in Western Australia, and is the only mine from the 1840’s left on the Darling Scarp. As such, local history enthusiasts campaigned strongly for it to be recognised and preserved. 1 3 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Product Highlights Crown Land Practice Manual City and Town Series Maps Firefax Fifteen Local Government Authorities tested the DOLA has expanded its coverage of regional centres In 2002 DOLA began the automatic Firefax system as first edition of the Crown land Administration and within WA. The maps are available as offset printed a result of requests for fire information, particularly from Registration Practice Manual. products for larger centres or as ‘just-in-time’ products the Kimberley Regional Fire Management Program. The Manual defines Crown land operational process, for other centres. Firefax provides fire location information taken from fire registration practice and procedure. It also provides hot spot data produced from the NOAA satellite sensor. The data is received at the Perth satellite receiving a point of reference for the processing of Crown land Travellers Atlas of Western Australia (TAWA) transactions under the Land Administration Act and station, and the system imbeds the fire position as The seventh edition of the Travellers Atlas of Western Transfer of Land Act. symbols on a digital topographic map. The maps are Australia was produced by DOLA in August 2002. The then faxed every morning, via DOLA’s fax gateway, to printing and distribution of the Atlas was carried out each pastoral property experiencing a fire. The service LandOnline under license by HEMA Maps. was expanded in early 2003 to include an email option. Additional products were available from LandOnline Pastoral land managers now have daily access to since February 2003, including the StreetSmart Street Revised StreetSmart Touring Maps simple fire maps delivered to their property. Directory, Street Express, and City and Town series DOLA revised and modernised the look of its maps. StreetSmart Touring Maps series. New editions of the Pastures From Space South West Corner and Batavia Coast Touring Maps Designed to provide satellite derived greenness/ LandLinks WA were produced. biomass measurements for estimates of pasture LandLinks WA allows registered subscribers to access production and pasture quality to rural farm producers, Western Australia’s spatial cadastral information the program started in Western Australia and has through the Internet. The latest upgrade is due in expanded to trials in eastern Australia. DOLA’s July 2003 and will provide additional functionality. Satellite Remote Sensing Services is contracted to LandLinks WA will also form the basis of the Land and provide full data acquisition processing and delivery Property Portal, DOLA’s one-stop-shop for property services to a collaborative project with CSIRO and related information. The system is proving popular with Agriculture WA, with supporting funding from Australian an addition of approximately 10 new subscribers per Wool Innovations. The pasture information can assist week. farmers with management decisions such as grazing rotations, feed budgeting, fertiliser application and other ‘precision agriculture’ techniques for the grazing Computer to Plate Technology industry with commercial sale potential. DOLA is using contractors adopting new Computer to Plate (CtP) technology (making printing plates without using photographic films) in production of its offset printed map products. CtP has delivered immediate improvements in map quality. Other benefits of CtP include improved workflow and reduced production lapse times. 1 4 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Corporate Outlook 2003 - 2004 Products and Services Catalogue DOLA is working towards having the flexibility and Business Realignment Program Staff were able to view and provide feedback on the capacity to be more responsive to the changing needs A major business improvement initiative designed to new Products and Services Catalogue, in preparation of its customers, especially in regards to information. bring about internal business efficiencies and provide for its release to DOLA customers in the near future. The new statutory authority will have a more better value and improved service for customers The Catalogue provides easy access to DOLA’s commercial focus while continuing to provide the commenced during the year. products and services. The benefits are twofold – core services of land information, titling and valuation All aspects of DOLA’s business will be examined customers will be able to access DOLA’s products and services. using a suite of tools including value chain analysis, services through a single access point, and staff will Our focus is on providing an e-commerce environment. activity based costing, business process mapping and gain a better knowledge of the agency as a whole. Technology and on-line services will provide greater marketing analysis. The costs of business processes It is envisaged that in the coming year the Catalogue access to integrated land and property information, and the associated deliverables (products and services) will be placed on DOLA’s corporate website and will which will have a wide range of benefits for will be considered in terms of their business viability. become available to members of the public. Government and business. The program is expected to roll through until 2005, DOLA aims to be at the forefront of e-government whilst improvements to processes and any new initiatives. business opportunities identified, will be implemented Launch of INK along the way. DOLA’s first intranet system titled INK (Information In the longer term, this work will enable DOLA to better News Knowledge) was launched to staff in early 2003. Market Research understand its cost structure so as to inform future Comprehensive quantitative market research was INK is designed to be a ‘one-stop shop’ for all corporate pricing decisions of products and services. This will undertaken to enable DOLA to take a definitive view information. Its front page enables staff to view the also provide for greater consistency when determining of those areas that require focus to meet customer agency’s latest news on a daily basis, and aims to prices. DOLA will optimise work to date by reflecting expectations in terms of service, product delivery, replace DOLA’s current Lotus Notes database system. any new understanding of its cost base in the prices of customer management and communication. The its products and services. research provided the foundation to inform an agency- TRIM wide strategy which aims to achieve a consistent and DOLA decommissioned its three former records improved customer interface. management systems in favour of a single integrated TRIM system that also manages the paper based, Data Quality Improvement records management requirements of the agency. The single record keeping system allows for more timely DOLA continued its commitment to data quality searches of information. improvement by undertaking a major review of projects and activities associated with data improvement throughout the year. In considering the current situation and the agency’s strategic direction, DOLA reassessed its data improvement priorities for the future. Complete, accurate and timely data is considered a key enabler in facilitating a whole-of- Government land and property information platform. 1 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Financial Overview Operating Revenue A continued buoyant property market during 2002-03 enabled DOLA’s revenue to exceed $60 with the main revenue source being Land Titles Management activities.

Cost of Services Cost of Services was 7.6% above budget or $7.1m mainly due to one-off additional costs associated with the administering of Output 1 - Government Land Services and severance costs.

Capital Expenditure Capital expenditure of $5.856m was directed mainly at DOLA’s continued investment in information technology, which included the completion of the digital capture of land titles information and the ongoing asset replacement program.

Financial Summary 2003 2002 ($’000) ($’000) Cost of Services Operating Expenses 100,672 92,094 Operating Revenue 60,782 60,201 Net Cost of Services 39,890 31,893

Summary of Output Measures Quantity Measures Actual Actual Target Actual 2000-2001 2001-2002 2002-2003 2002-2003 Government land actions ...... 8,648 ...... 6,117 ...... 8,150 ...... 7,785 Land registration actions ...... 1,603,611...... 1,815,296...... 1,621,400 ...... 1,892,461 Physical land information data sets maintained and developed...... 9 ...... 9...... 9 ...... 9 Land boundary information data sets maintained and developed...... 3 ...... 3...... 3 ...... 3 Valuations completed ...... 1,384,911...... 1,371,492...... 1,082,053 ...... 1,145,529 WALIS Business Plan projects ...... na ...... 14...... 14 ...... 14

Quality Measures Actual Actual Target Actual 2000-2001 2001-2002 2002-2003 2002-2003 Maintain AS/NZS ISO 9001:2000 Quality Assurance for Government land action process...... Achieved...... Maintained ...... Maintained...... Maintained Maintain AS/NZS ISO 9001:2000 Quality Assurance for physical land information data set maintenance and development processes ...... Maintained...... Maintained ...... Maintained...... Maintained Maintain AS/NZS ISO 9001:2000 Quality Assurance for land boundary information data set maintenance and development processes ...... Maintained...... Not Maintained...... Maintained...... Achieved Claims against registered interests, as a result of fraud, negligence or error, settled by the Crown ...... 0 ...... 1...... 0 ...... 1 Benchmark against international standards for accuracy and taxing values using Means Ratio Test Gross Rental Valuations...... 94.14%...... 92.38%...... 92.5%...... 93.04% Unimproved Valuations ...... 91.87% ...... 92.69%...... 92.5% ...... 91.76% Coefficent of dispersion applied to check uniformity of values Gross Rental Valuations ...... 5.48% ...... 5.01%...... <7%...... 5.69% Unimproved Valuations...... 4.64% ...... 4.31%...... <15%...... 5.17% Extent to which performance criteria for WALIS Business Plan projects are achieved ...... na ...... 64%...... 75% ...... 74% 1 7 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Timeliness Measures

Actual Actual Target Actual 2000-2001 2001-2002 2002-2003 2002-2003 Government land actions completed within target time...... 97% ...... 97% ...... 85%...... 95% Time systems providing registration services are available for use ...... 97.5% ...... 98.6% ...... 98%...... 98.5% Requests for physical land information data met within target times .....95% ...... 99% ...... 95%...... 99% Land boundary information added to data sets within target times ...... 95% ...... 98% ...... 95%...... 96% Turnaround target or agreed times met for: General Valuations ...... na ...... 93% ...... 98%...... 95.4% Market values, stamp duty values, plant and equipment values, and consultancy advice...... na ...... na...... 85%...... 72.6% Government Property Register values completed by 30 June ...... na ...... 99.2% ...... 95%...... 100% WALIS Business Plan projects completed within agreed times ...... na ...... 57% ...... 90%...... 75%

Unit Cost Measures Actual Actual Target Actual 2000-2001 2001-2002 2002-2003 2002-2003 Government land actions ...... $1,845 ...... $2,563...... $1,795 ...... $2,337 Land registration actions ...... $24.40 ...... $22.26...... $27.01 ...... $24.28 Physical land information data sets maintained and developed...... $1,563,544 ...... $1,654,128...... $1,661,757 ...... $1,658,527 Land boundary information data sets maintained and developed...... $833,202 ...... $996,537...... $998,140 ...... $1,004,159 WALIS Business Plan projects ...... na ...... $112,285...... $110,215 ...... $105,352 1 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary Review of Operations

The End of An Era Future of DOLA This is a significant time for the Department of Land Existing land information, land titling and valuation CHALLENGES FOR THE FUTURE Administration. functions will stay with DOLA, with the agency • Creation of an across Government platform for This financial year signifies a turning point in its becoming a statutory authority with commercial powers. the delivery of online, integrated land and property history, and this annual report marks the last for the The changes are in response to the needs of an information. Department of Land Administration. increasingly information-based and technological world. • Working with other agencies to deliver land and Since its origin in 1829 as the Survey Office of the As a statutory authority, DOLA will stay at the cutting property information to the community. Swan River Colony, the Department has continued to edge of land information systems and deliver the online • Generating a fair return for the Government’s data. perform a fundamental role in the management and land information requirements of Government and the • Ensuring the accuracy of data. development of the State. community. • Identifying commercial opportunities in partnership It has led the State in providing a legal, geographic and The benefits will be many – improved applications will with the spatial industry. administrative base for the use of land by the Western mean the ability to present data in new ways. The Australian community. revenue generated by the authority will be reinvested DOLA’s Consultation on its Future in customer services, driving on-line services and The next financial year will see large-scale changes in There has been a strong commitment to consultation enhancing the quality of information. its name, Minister, structure and direction. with stakeholders, staff and other interested parties Crown land administrative functions and the Pastoral The future will mean new technology, new initiatives, during the development of proposals for the Statutory Lands Board will be transferred to the Department for and new opportunities Authority. This has been evidenced through two main Planning and Infrastructure in order to provide a more The Department will remain strongly committed to the phases of consultation during 2002 and 2003. integrated approach to the management and use of achievement of excellence in delivering quality products In early 2002, the Machinery of Government Taskforce Crown land. and services as it has done for the past 150 years. recommended that “the Minister for Planning and Infrastructure should explore the merits of establishing the land information and titles activity as a self-funding government business enterprise”. As an outcome of this, the Minister for Planning and Infrastructure established a Steering Committee which produced a report on the ”Future of the Department of Land Administration”. This report was released for public consultation in April 2002 and focussed on the merits of changed arrangements for the department, with two main recommendations: • “as a preferred option, to establish a government business enterprise (GBE) to undertake current land titling and land and property information functions, or alternatively, to establish these as a separate financial entity within a public service department; and • that Crown land administration be transferred to the Department for Planning and Infrastructure.” 2 0 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Future of DOLA (continued) During this first phase of consultation 20 submissions of 16 proposals for the draft legislation covering the The public consultation period spanned eight weeks were received from the surveying profession, property following subject areas: in March to May and during this time comments and development sectors, government-related bodies • Legal Status; were requested from staff and stakeholders through and agencies, and DLI staff. These submissions newspapers, websites, industry publications and mail. • Principles and Objectives; helped inform the Minister’s proposal to Cabinet to Peak JCC and Union representatives were consulted establish a Statutory Authority with commercial powers. • Functions and Powers; and weekly staff newsletters, responding to specific • Governance Arrangements; In October 2002 Cabinet decided in principle to staff concerns, were produced during the eight-week establish a new Statutory Authority to: • Accountability and Transparency Requirements; and period. Customers were invited through articles in the • Pricing and Funding. Customer Service Bulletin and quarterly magazine • carry out the land titling, land information and Landmarks to comment on the process. Several property valuation functions performed by the A second consultation paper on staff issues was also stakeholder publications also carried prepared articles Department of Land Information (DLI); released as the basis for consultation with DLI staff and inviting comment on the process. the Union. • develop a shared online platform for government A 1-800 number was also established to respond information about land and property; and Considerable efforts were made to publicise and assist quickly to any stakeholder concerns about the process. the consultation process as outlined below: • commercially develop the State’s land information 30 submissions were received with respondents asset. • The request for submissions was advertised in The estimated to represent some 80 percent of DLI’s main West Australian newspaper, and on the Department A second phase of consultation was carried out during customers and stakeholders. Submissions will be of Premier and Cabinet and DLI websites. April and May 2003. This progressed the discussion analysed by an independent consultant and considered from what kind of entity DLI would become, to focus • DLI provided articles to 10 industry publications, 5 of in the development of legislation for the proposed new on the objectives, functions and powers of the new which were published. An article was also published authority. Statutory Authority and the proposed legislative in The Sunday Times. framework to establish it. • Over 100 customers and stakeholders were notified by mail and provided with a copy of the consultation paper or details of the website link, including: The 2003 Consultation Process • Government agencies involved in accessing or The basis of this second phase of consultation was a using land and property information; paper that: • Industry bodies and key stakeholder groups; and • explained the key proposals that would underpin the development of legislation to establish the new • DLI staff and Union Statutory Authority with commercial powers; • 40 briefing sessions were carried out by the • assisted discussion with staff and stakeholders; and CEO and senior staff of DLI involving over 800 staff and approximately 150 representatives • provided a basis for written submissions. from key government and industry stakeholder The consultation paper outlined the reasons for groups – including peak industry bodies, DLI’s main the Statutory Authority, benefits to be achieved and customers, and other government agencies and the relevant policy considerations. It also provided details Union. 2 1 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Organisational Overview - Transitional Organisational Chart

Grahame Searle A/Chief Executive Department of Land Administration Responsible for the overall strategic and operational management of the Department of Land Administration. Jim Rhoads Also the Chairman of the WALIS Executive A/Director Policy Committee providing policy direction. WALIS Office This committee comprises CEOs of all agencies The Western Australian Land Information System participating in WALIS. coordinates the management and delivery of the State’s Government land information. The WALIS Office is responsible for marketing WALIS, providing strategic leadership, and managing stakeholder participation and WALIS projects. Reports to the Chairman of the WALIS Executive Policy Committee.

Gary Fenner Ian Hyde Heather Brown Andrew Burke Mark Woodcock A/Director A/Director A/Director A/Director A/Director Valuation Services Business Development Organisational Land Information and Business Support (and Valuer General) (and Registrar of Titles) Transformation Administration Services Services Holds the Statutory Position Responsible for Business Planning, Responsible for corporate policy, Responsible for the provision of Responsible for resource of Valuer General of Western Information Policy Development, planning strategies, including products and services to ensure management in the financial, Australia and is responsible for Marketing, Strategic Development proposals for the future of DOLA, that Government and community human, legal, administrative and the general administration of the and Information Coordination legislative review and corporate needs are met in the management infrastructure areas to support Valuation of Land Act 1978. across the Agency. communications. and use of Government land; DOLA’s operational activities. This ensures independent and ensuring that the land information Also responsible for outcome impartial valuation services are base provides certainty of management and performance provided to meet the needs of ownership and supports the State’s audit, to drive improvements in State, Local and Commonwealth administrative, commercial and business processes within the governments and that the rights social systems. organisation. of property owners are protected by the separation of the valuation function and the collection of monies from taxation and rating. 2 2 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

DOLA’s Outcome/Output Framework

MISSION DOLA contributes to the sustainable growth and prosperity of Western Australia through innovative land services, a world class land information and property infrastructure, and an impartial valuation service.

OUTCOMES Management of the Government Land Information Valuation Services Access to Government Land or Estate The State’s administrative, Independent valuations support Geographic Information The administration of Government commercial and social systems are Government’s collection of rates Access to high quality spatial land supports the economic, supported by a land information and taxes, and management of information is facilitated and environmental and social base and certainty of ownership property assets. coordinated by the Western objectives of the State. and other interests in land. Australian Land Information System (WALIS) office for the benefit of all Western Australians.

OUTPUTS Government land is administered Information about land and land An impartial valuation and property Land information from WALIS and managed for residential, ownership is collected, recorded information service. stakeholder agencies is managed commercial, industrial, and made available for use by in a coordinated way so that conservation, heritage and other Government, business and the data held by agencies can be community purposes. community integrated and readily accessed to meet Government, business and community needs. 2 3 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Corporate Governance The Executive Board An effective corporate governance framework optimises The Chief Executive Officer has ultimate responsibility to the Minister for DOLA’s performance and is supported by business performance by ensuring transparent and the Executive Board, DOLA’s principal governing body. The Executive Board is responsible for: ethical management practices. • developing and monitoring DOLA’s Code of Corporate Governance Practice and corporate directions; the Executive Board Charter provide a governance • overseeing an effective control framework that facilitates a high standard of leadership environment; and direction for the agency. The Executive Board • budgeting and planning; and its sub-committees operate in a manner consistent • monitoring operational with sound management practice, and ensure that management outcomes; and the organisation implements Government policy with • achieving accountability and openness and integrity, in the best interests of its compliance with Government customers and stakeholders. DOLA has controls in requirements. place for business planning, compliance reporting, risk management and monitoring of operational performance. Transitional Arrangements In August 2001 with the approval of the Department of Premier and Cabinet, DOLA put in place a transitional structure. At 30 June 2003, the transitional Executive Board comprised the Acting Chief Executive Officer and five Acting Directors: Business Support Services; Land Administration and Information Services; Valuation Services; Organisational Transformation; and Business Development.

Executive Board

Grahame Searle Heather Brown Ian Hyde Acting Chief Executive Acting Director Organisational Acting Director Business Development Grahame Searle has qualifications in business. Transformation Ian Hyde has qualifications in surveying and He has a strong background in information Heather Brown has a postgraduate qualification computing. He has been actively involved technology and, in particular, integrating in psychology and 18 years’ experience in the in land administration and information computer systems for customer service public sector in a range of agencies including management for over 21 years in both the delivery. Grahame has extensive experience in the Health Department, the Department of public and private sectors and was Coordinator managing information technology projects for Local Government, the Ministry of Fair Trading of the WA Land Information System. Ian Victoria’s Land Registry; Museum of Victoria; and the Disability Services Commission. has extensive experience in land information the Registry of Deaths, Births and Marriages; Her responsibilities have encompassed management, negotiation, service delivery and Survey and Mapping Victoria. Prior to strategic planning; in particular developing provision, strategic and business planning, joining DOLA in January 1998 as Director the proposal for the future of DOLA, corporate policy development and management of multi- Service Delivery, he was Director of Victoria’s communications, policy, legislative review, disciplinary teams and complex projects. Title Registration Services. performance evaluation, intergovernmental relations and operational management. Heather joined DOLA in January 1998 as Director, Strategic Planning. 2 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Executive Board (continued)

Mark Woodcock Gary Fenner Andrew Burke Acting Director Business Support Services Acting Director Valuation Services Acting Director Land Information and Mark Woodcock has a BA honours degree in Gary Fenner has tertiary qualifications in Administration Services Economics. He has 25 years’ experience in agriculture and valuation, and a Bachelor Andrew Burke is an engineer with a varied various management roles including tertiary of Business degree. He has over 32 years background in both the public and private education, advertising and publishing, and more experience in the property industry ranging from sectors including operational management and recently health care. He worked in the UK, the positions of Chief Valuer Country, Chief corporate planning roles. In 1990, Andrew led a Ireland, and the Middle East before migrating Valuer Metropolitan and has held the position taskforce to develop a strategy to integrate and to Australia. He brings commercial and change of Valuer General for the last three years. Gary improve access to the State’s land information. management experience to DOLA. Mark was has been an elected board member of the He was subsequently appointed Director, WA appointed from the private sector to his current Australian Property Institute (API) for the past Land Information System in 1990, a position he position in September 2000. six years. He is also: Chairman of the API’s held until taking up his current acting position in Legislation Review Committee; a member of DOLA. the Curtin University Advisory Committee for Property Studies and a member of the Property Education Foundation. 2 6 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Executive Board Sub committees Advisory groups to the Executive Board Risk Management Two sub committees of the Executive Board were The Executive Board also receives advice from the Risk management is central to good corporate formed as part of the transitional structure, the following groups: governance and is directly linked to maintaining Business Performance Committee and the Business • The Diversity Management Committee – advises an effective control environment and ensuring Transformation Committee. responsibilities regarding DOLA’s diverse workforce achievement of DOLA’s strategic goals. The Business Performance Committee focuses on and customer base. In October 2002, the Executive Board endorsed operational matters. It is the forum for dialogue • The Peak Joint Consultative Committee – gives a revised Risk Management Policy. The revised and discussion, raising of concerns and developing feedback from staff on human resource policy and policy builds on DOLA’s existing risk management solutions to ensure delivery of the department’s industrial relations matters. framework, and confirms the agency’s commitment ongoing services and products. Membership • The Leadership Committee - oversees the comprises: to embedding risk management into all aspects of implementation of DOLA’s Leadership Program. the business to improve business performance, as • Acting Director Business Support Services (Chair) • The Workforce Planning Committee - advises on • Acting Director Land Information and Administration well as meeting our compliance requirements. The staffing in relation to maintaining alignment with Executive Board receives quarterly risk management Services DOLA’s strategic plan. • Acting Director Valuation Services reports that provide an overview of DOLA’s risk profile, • The Customer Service Council – provides the the effectiveness of existing controls and progress • Acting Director Business Development customers’ perspectives on service delivery issues. • Manager Information Coordination on treatment plans. During the year, the agency’s • The Tenders Committee - provides independent, electronic risk register has been re-developed to better Managing change is the focus of the Business impartial comment on contracting and procurement. Transformation Committee. It provides advice to the assist monitoring and reporting of risks. Executive Board on policy, planning and resourcing matters that concern business change within the agency, including identifying strategic objectives, initiatives and critical success factors that substantially influence the agency’s future directions. Membership comprises: • Acting Director Business Development (joint Chair) • Acting Director Organisational Transformation (joint Chair) • Manager Marketing and Product Development • Manager Business Planning and Information Management • Nominee of Acting Director Business Support Services • Nominee of Acting Director Land Information and Administration Services • Nominee of Acting Director Valuation Services • Manager Information Coordination Branch • Manager Business Commercialisation and Re- alignment • Manager Government Information Solutions 2 7 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Performance Audit Enabling Legislation Western Australian Land Information System An effective internal audit function actively contributes The Department of Land Administration was established (WALIS) Office to sound corporate governance by assessing and on 20 May 1986 and operations began on 1 July of that WALIS is an alliance of State Government agencies, providing assurance on how well the internal controls year. The Valuer General’s Office was established in Local Government and an increasing number of operate. DOLA’s Performance Audit Branch provides 1979 by the Valuation of Land Act 1978. On 30 June private organisations. The coordinating body of WALIS the Chief Executive with independent assessments of 2001, in keeping with section 65 (2) of the Public Sector – the WALIS Office – is situated within the DOLA DOLA’s control environment. Management Act 1994, the Valuer General’s Office administrative structure. Acting WALIS Director, Dr merged with DOLA. During 2002-2003, performance audit resources were Jim Rhoads, reports directly to DOLA’s Acting Chief allocated to reviewing the following business activities: DOLA administers numerous Acts of Parliament and is Executive Officer in his capacity as Chairman of the affected by more than 100 Acts administered by other WALIS Executive Policy Committee (EPC). • Data quality, information security, e-business agencies. The relevant legislation is listed in Appendix projects, benefits realisation; The WALIS EPC is responsible for the strategic A. direction of WALIS and reports to the Minister. The • Contract management , legal compliance, motor DOLA maintains a Legislation Register which assists members of EPC are the Chief Executive Officers of all vehicle management; and the agency to monitor legislation affecting DOLA’s WALIS State Government agencies, a representative • Management reporting, corporate governance, operations and assigns responsibility for monitoring from the WA Local Government Association, and the business case development. compliance with legislation, as well as the review and Chairman of the WALIS Advisory Committee. formulation of related policy. After the decision by Cabinet on the future of DOLA, National Competition Policy WALIS commenced an evaluation of the program’s DOLA has completed reviews of its relevant legislation effectiveness, in anticipation of a formal review to in accordance with the Competition Principles determine WALIS’s future. Agreement and is currently awaiting the introduction of the Acts Amendment and Repeal (Competition Policy) Bill 2002 to enact recommended amendments to the Licensed Surveyors Act 1909 and the Valuation of Land Act 1978. DOLA has developed a set of compliance guidelines for staff to ensure competitive neutrality principles and competition laws continue to be adhered to within the agency. These guidelines will form the basis of a staff awareness program, scheduled to commence October 2003. 2 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

People at DOLA Developing and preparing the people of DOLA Part of the Machinery of Government changes this year Competency Framework During DOLA’s transition to a statutory authority with included the transition of Crown land functions and In a more commercial environment there will be a need commercial powers we have continued to pursue associated support functions to DPI. Human Resource for all employees to develop a more business-like our strategic agenda in people management, with Services played a key role in effecting the transfer of approach to their work. As the transition progresses organisational transformation, and self directed around 135 staff from DOLA. new lines of business may be created and existing workforce skills development as the key drivers of our In a changing environment we also needed to provide ones developed or reduced. It will be necessary to people management initiatives. sound systems to support the reform. Workforce ensure that all staff have adequate and appropriate This included the preparation of the Human Resources Services has implemented the Concept Web Kiosk. skills, knowledge and abilities to meet the needs of the component of the statutory authority legislation; the This is a self-service personnel and payroll system organisation. A more commercial focus will also require establishment of a Jobs Swap register; the transition linked to Concept, allowing staff to view and update staff to adopt new work behaviours that are more of the Crown land function and supporting functions to their own details, and to view their Payslips Online. conducive to increased performance and productivity. the Department for Planning and Infrastructure (DPI); The Web Kiosk was progressively introduced and DOLA’s Competency Framework has been developed the Recruitment and Selection Policy review, together expanded in 2002/3. A number of HR services are now in response to this to ensure that there is a suitably with the review of other corporate governance policies; offered via DOLA’s Intranet, including Web Kiosk. skilled workforce in a changing environment and and the innovative career transition program Choices that all staff know the behaviours that underpin the and Change. These all contributed to the strategic Choices and Change Program competitiveness for an organisation with commercial realignment of the organisation. powers. It identifies the knowledge, skills and abilities In September 2002 DOLA commenced its new and required to meet business objectives, now and into The infrastructure for strategic skills acquisition for the innovative career transition initiative, ‘Choices and the future, and uses these as the foundation for skill new organisation has also been put in place through Change’, to assist and support employees during acquisition across DOLA. These will be mapped out in the development of a Competency Framework and a the transition phase. It encouraged a self-directed the annual Skills Acquisition Plan. Skills Acquisition Plan for the next two to three years. approach to planning for the future and provided staff Considerable work was undertaken on the people with the tools to upgrade their skills. Topics covered management aspects of the legislative framework included Change Management, Managing Change Skills Acquisition Plan for the establishment of the statutory authority. An for Managers, Career Planning, Application Writing/ A framework for implementing a Skills Acquisition Plan extensive consultation process with all staff took Interview Skills, Financial/Retirement Planning, Positive was developed this year. It supports the acquisition place from March to May. The various options and Communication and Wellness (psychological and of DOLA’s critical and core competencies that are implications were explained to staff in sessions physiological). The courses were well attended, and identified in the development of the Competency conducted jointly by branch managers and HR staff. extra sessions in ‘Wellness’, ‘Positive Communication’ Framework. Whilst the Competency Framework The Peak Joint Consultative Committee was invited to and ‘Application Writing/Interview Skills’ were arranged continues to build, the Skills Acquisition Plan will deliver give input on behalf of staff. to meet demand. The Program will continue into 2003/ solutions that will enable us to better align the skills of A Job Swaps register was established to assist those 04 with an added component on skilling staff for the our workforce with our business needs. new commercial organisational environment. staff who wished to explore other job opportunities It is envisaged that for the next two years the focus during the transformation of the agency. This service, of the Skills Acquisition Plan will be on the critical managed by Workforce Services, allows staff to competencies required for DOLA’s successful transition register their interest in a job swap to another section to a statutory authority with commercial powers. of DOLA or to another agency or to take advantage of substituted severance arrangements. 2 9 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Leadership Program Graduate Development Program Innovative Recruitment and Selection DOLA’s pilot leadership program concluded in May DOLA has a strong commitment to the development It was recognised that the new organisation would need 2003 with the final 360-degree feedback exercise of potential leaders and as part of this, a Graduate to be more innovative in its recruitment and selection completed for 11 of the 12 original participants. Development Program was established in October practices to attract and retain the most suitable people. The objectives of the leadership program are to: 2001. The first four graduates commenced on 11 Our Recruitment/Selection Policy and Procedures March 2002 and three completed their Program on 11 were reviewed, streamlined and tested in a pilot • Develop and excite our talented people; March 2003 (one graduate left the Program for another program. A more commercially focussed Policy and • Grow leaders; opportunity). During the 12 months, the graduates Guidelines document was also produced. A series of • Provide a framework for succession planning worked on a range of projects and made a worthwhile training courses that centred round the new policy were through developing our generic business skills; and contribution to all their work areas. They have been organised for convenors and potential panel members. • Encourage across agency team building and made permanent officers and allocated to project areas The Policy is also available to DOLA staff via the innovation. to use their skills and expertise. Intranet, along with easy to use guides and templates to assist panel convenors. The program is based on DOLA’s Leadership An independent consultant carried out a review of the Competency Framework – a fundamental workforce Program and findings indicated that it was successful Diversity in the Workplace planning initiative. from the point of view of the graduates, the managers The Diversity Management Committee, an advisory and supervisors, and also by the mentors and buddies. To date, the program has incorporated a range of committee to the Executive Board, oversaw DOLA’s Suggested enhancements and refinements will be development initiatives – from scoping and presenting integrated approach to managing diversity focused incorporated into the next Program due to commence projects (as business plans) to the Executive Board, on women in management, youth and Indigenous in late 2003. to training on strategic thinking, scenario planning and Australians during the year. corporate wellness activities. A Pilot Mentoring Program to support the Leadership Staff awareness of, and interest in, equity and and Graduate Development Programs was introduced An evaluation indicated that the participants felt they diversity issues has increased significantly over the in September 2002. There were 16 mentorees for possessed the key talents to be a ‘leader’. Their past 12 months, leading to establishment of four new the initial program, that is to be evaluated in the near managers and peers also believed that their leadership sub groups: Women in Management; Indigenous future. Initial indications revealed that there were a performance was high. The feedback provided by Australians; Organisational Culture; and Youth. number of successful ‘relationships’ that will continue in the participants will be used to enhance the next The integration of diversity and equity into strategic and a more informal manner. Leadership Program. business planning has been an area of focus for the Diversity Management Committee during 2002/2003. This is being achieved through a number of strategies including the review of the Recruitment, Selection and Appointment Policy and Procedures. This policy advocates the ‘best fit’ for the organisation philosophy which was designed to enhance DOLA’s diversity profile. Agency performance targets were exceeded in the following areas this year: Women in Management; People from Culturally and Linguistically Diverse Backgrounds; and Youth. 3 0 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

The Peak Joint Consultative Employee Profile Committee (Peak JCC) 2002-2003 The Peak Joint Consultative Committee is a % of employees communication committee composed of management Land Information & Administration Services...... and staff from various sections in DOLA, and is driven Registration Services Branch (incl. International Services) ...... 24 from the grass roots upwards. The Peak JCC has Customer Services Branch ...... 8 its own Constitution, which guides the committee on meeting procedure, electoral procedure and issues that Land Administration Services Branch ...... 12 are suitable to take to the Peak JCC. It provides the Geographic Services Branch ...... 12 terms under which the Peak JCC operates. Valuation Services ...... 20 The Peak JCC investigates aspects of concerns and Business Development ...... 9 instigates remedial actions ie: initiates quality programs Business Support Services ...... 11 for the advancement of staff welfare and employment Organisational Transformation ...... 3 issues. WALIS ...... 1 Over the past financial year the Peak JCC has: DOLA’s average FTE level for 2002-2003 was 927.89 full-time equivalent employees. During the year 168 vacant • Prepared a submission on behalf of staff in response to the statutory authority consultation positions were filled on a permanent or fixed term basis. paper and the accompanying staffing Issues consultation paper. Wellness Program As part of DOLA’s commitment to wellness and promoting a healthy lifestyle, a number of information sessions on Conducted a staff survey to determine the • particular health issues were held during the year. Subsidised flu vaccinations were offered to all staff in April/May employment conditions staff wished to and 130 staff took advantage of the opportunity to have their vaccination done on site at Midland and in Perth. have included in the Agency Specific Agreement. • Participated in the HR workshop and provided Employee Safety, Health and Wellness feedback on Bereavement Leave, Carer’s Leave, The Occupational Safety & Health Committee actively promoted employee safety and wellness throughout DOLA. Ceremonial/Cultural Leave, Short Leave, Eyesight This included sponsoring a presentation on healthy eating habits during Nutrition Week 2002 and a series of Testing, Public Service Holiday Days-in-lieu and backcare workshops at the Midland and Perth offices. The Committee also commenced a pilot program of safety Hours of Work, Policies and Guidelines. audits in the Midland office.

Industrial Agreements The majority of DOLA employees are now under the Public Service General Agreement 2002. This agreement was introduced by Government to restore parity in conditions across the WA Public Sector. DOLA completed negotiations and registered its agency-specific agreement. This agreement continues the flexible hours of work arrangements that employees previously accessed through their workplace agreements (now ceased). It allows staff greater flexibility in arranging their hours of work, promoting a work/life balance for employees while meeting DOLA’s business objectives. DOLA was one of the first Government agencies to have its agency-specific agreement registered and the only one to negotiate a 24/7 working hours arrangement. 3 1 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Workers’ Compensation Statistics for 2002 - 2003 Breach of Standard Claims 2002-2003 2002-2003 2001-2002 Three breach of standard claims were lodged during the year. Number of claims ...... 5 ...... 11 *Rehabilitation Success Rate ...... 0 ...... 0 **Lost time injury/disease frequency rate ...... 12.31 ...... 2.87 Breach of Standards Estimated cost of claims incurred per $100 wage roll ...... 0.0788 ...... 0.18 There were no breaches of Standards found. Premium rate...... 0.49 ...... 0.53

*Rehabilitation Success Rate – the number of rehabilitated employees expressed as a ratio of the number of eligible employees (calculated based on RiskCover Investigations parameters). No Investigation was undertaken during the year by the Office of Public Sector ** Lost time injury/disease frequency rate – the number of lost time injuries/diseases Standards Commissioner in accordance with Section 24 of the Act. where one day or more was lost expressed per million hours worked in this financial year (calculated based on Risk Cover parameters).

Compliance Audits EAP usage rate 2002-2003 2001-2002 No compliance audit was undertaken during the year by the Office of the Public Sector Employee Assistance Program Usage Rate ...... 8.5%...... 9% Standards Commissioner.

Public Sector Standards and Ethical Codes Compliance Statement To assess compliance with Section 31(1) of the Public Sector Management Act the Grahame Searle Department used the Nexus Strategic Solutions compliance audit results from June Acting Chief Executive 2002 and a further review conducted by Human Resource staff in 2003. My report in line with the Commissioner’s guidelines is as follows: In the administration of the Department I have complied with the Public Sector Standards in relation to: Recruitment, Selection and Appointment, Transfer, Secondment, Redeployment, Termination, Discipline, Grievance Resolution, the Western Australian Code of Ethics and our Code of Business Conduct. I have put in place sufficient internal controls and checks designed to ensure such compliance to satisfy myself that the above statement is correct. The Temporary Deployment (Acting) Standard and Performance Management Standards have been identified as areas for improvement and will reviewed as a high priority next year. 3 2 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Customers, Stakeholders and Community Relations

Customer focus Customer Service Council Attendees and Attendance 2002-2003 Number of As a customer-focused organisation, the provision of Meetings attended quality customer service is integral to achieving DOLA’s Name Representing /out of possible strategic vision for the future. Kareena Ballard...... Real Estate Institute of WA ...... 4/4 The first point of contact for many customers is the Customer Services Branch of the Land Information and David Clark...... Law Society ...... 3/4 Administration Service Directorate. Henry Esbenshade...... Pastoralists & Graziers Association of WA Inc...... 4/4 DOLA’s Customer Service Charter and Code of Colin Heath...... Land Advisory Committee, Real Estate Institute of WA ...... 4/4 Business Conduct outline guidelines for customer Ian Hyde ...... A/ Director, Business Development, DOLA...... 2/4 services and ethical behaviour. Dominic Loiacono...... Australian Institute of Conveyancers (AIC)...... 2/4 Bill Richards ...... Consulting Surveyors of Western Australia...... 3/4 Customer Service Council John Sheridan ...... Australian Property Institute...... 2/2 DOLA strives to improve its products and services Grahame Searle ...... A/Chief Executive, DOLA...... 4/4 through staff training, innovation, technological Juanita Brown (resigned) ... WA Local Government Association...... 3/3 developments and consultation with customers. Reflecting its commitment to excellence in customer Vacant (as at June 30)...... WA Local Government Association...... n/a service DOLA has, since 1995, convened a Customer Andrew Burke...... A/Director, Land Information and Administration Services, DOLA...... 4/4 Service Council. The Council meets quarterly and Chris Costley ...... Manager Customer Relations and Quality Management, DOLA ...... 2/2 provides important input on a range of issues that affect (Executive Officer) customers and stakeholders. Gary Fenner ...... Valuer General, Valuation Services, DOLA...... 2/2 The committee members for 2002-2003 and their attendance is shown at right: Bruce Heathcote...... A/Manager Customer Relations and Quality Management, DOLA...... 2/2 (Executive Officer) Andrew Kempton...... A/Manager Customer Services Branch, DOLA...... 2/2 Rick Murphy...... A/Chief Valuer Metropolitan, Valuation Services, DOLA...... 3/4 Diana Salvaris ...... A/Manager Customer Services Branch, DOLA...... 2/2 Anne Arnold...... Mining & Exploration...... 0/1 Keith Dyer...... Mining & Exploration...... 0/3 Vacant (as at June 30)...... Aboriginal Interests/Mining Interests...... n/a

One extraordinary meeting was held on April 29 to discuss the consultation paper on the future of DOLA. The Council undertook an evaluation (required every two years) to determine its relevance and efficiency. Members were asked to provide their ideas, opinions, suggestions on how the council should continue, the direction the council should adopt, and issues to be discussed at the meetings. 3 3 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

The following actions occurred as a result of survey • Investigating the quality of faxed survey plans, The procedure was internally audited in November 2002 feedback: especially those that extended over multiple pages; and was found to be compliant. Benchmark Pty Ltd also • Distribution of the DOLA Bulletin to Customer and conducted external audits of the procedure in October Members • Investigating a Pastoral Lease issue when different 2002 and March 2003 and made suggestions, including information was found in the DOLA system that of the Satellite Remote Sensing Services refining • The need to re-assess membership when DOLA compared to the Pastoral Board system. their format to include feedback on all relevant areas of becomes a statutory body service performance. • Annual meetings with the Executive Board Recognition is paid to the outgoing member of the Customer Feedback is received in a number of different • The inclusion of representation from the spatial Council – Juanita Brown (WALGA) - for her contribution ways: information industry i.e. users of information during the past year. • Telephone including the DOLA Customer feedback line 1300 365 288, published in the Telstra White Members requested changes to the Customer Service Quality Assurance and the Customer Feedback Council Charter, for example the allowance of proxies Pages and answered by trained staff who are able to Process was requested. These changes were subsequently accept feedback and enter directly into the feedback ratified in the March 2003 meeting. DOLA’s Customer Feedback System is documented database; under the Quality Management System that is certified • Customer Feedback forms placed at counters; Council was provided with regular updates on the by external auditors from Benchmark Pty Ltd to AS/NZS • Customer Surveys using the Customer Feedback transition process for DOLA to become a statutory ISO 9001:2000. The Customer Feedback procedure forms; authority, scheduled for July 2004. has been written to be compliant to AS 4269 – 1995 • Fax and mail; Complaints Handling. The Council was also provided with a number of • E-mail; This procedure is contained in an electronic database presentations. These included: • A feedback button on DOLA’s web site; that is accessible to all DOLA staff in the Land • A presentation entitled ‘New ways of delivery of Information and Administration Services Directorate • One-on-one meetings; and DOLA’s Remote Sensing Products featuring: (LIAS). Manager, Customer Relations and Quality • An internal e-mail feedback form designed to easily Pastures from Space, Agimage and FireFax’; Management has ownership of the procedure and capture internal and external feedback. • A presentation on PropEgate, DOLA’s internal name is responsible for feedback monitoring and analysis, Selected staff are trained as Customer Liaison Officers for the land and property interests project; leading to effective improvements to DOLA’s Quality (CLOs) to handle the co-ordination and data capture of Management System to achieve increased customer • A presentation on the Pricing Policy Framework customer feedback. There are currently 53 Customer satisfaction. adopted by DOLA detailing the activity based Liaison Officers; three of whom were added this year. costing method, compliance with competitive The procedure also contains the following reference The CLOs enter the feedback into an electronic database neutrality and the National Competition Policy. documents: and assign responsibility for feedback to the relevant The Council provided feedback on DOLA’s products • Complaints Handling Policy; staff member via e-mail. Each CLO then monitors the feedback to ensure it is addressed within a reasonable and services and through a consultative process, • Complaints Management in DOLA - Guidelines for timeframe. Feedback is allocated a priority of between helped to fine tune a number of DOLA business Staff; practices including: three and 21 days for a response to be generated, • Protocol for telephone calls from customers that depending upon its nature. • Reviewing the type-face/font on caveats; need to be referred to other staff. 3 4 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Customer Service Branch Feedback July 02 - June 03 Customer Feedback LIAS Directorate

This suggests that customers are generally well serviced with 327 praises received in this area. The main issue of complaint was the timeliness of the response with 43 complaints. A number of actions were carried out as a result of the complaints and examples are listed below: The Director LIAS is provided with a monthly report that is discussed at the Branch Managers’ meeting where any trends and issues are highlighted and resolved. • Ongoing problems in the speed of access and reliability of connections to the LandLinks service were resolved in June 2003 with the assistance of Enhanced capture mechanisms led to an increase in the number of entries in DOLA’s the software manufacturer; Customer Feedback System. In 2002-2003, 813 entries were captured as compared to 507 entries for the previous corresponding period. This represents a 60% • Additional self-serve computers were purchased to increase access for increase. The higher capture rate is a significant step towards ensuring feedback is surveyors who conduct searches in the Customer Service Hall; received and processed. In addition, the ratio of praises to complaints improved from • Search forms were altered to improve DOLA’s accuracy in handling faxed 2.9:1 in 2001-2002 to 3.7:1 in 2002-2003, indicating increased levels of customer search requests. satisfaction. A number of suggestions leading to improvements were received during the year. The majority of feedback is received through the Customer Service Branch and the For example, rainfall information from the Bureau of Meteorology was integrated into graph following is categorised by the prime issue raised by customers: the FireWatch information service provided to FESA. 3 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Customer seminars • Mingenew Agricultural Day September 2002 1 May 2003. EAS2 was initially introduced to 898 DOLA held several Conveyancing Industry seminars • Perth Money Show in September 2002 customers. Customers utilising this service are rapidly growing in number. Through the year Tenure during August 2002 to inform customers about the • Spring Home Show in October 2002 Information Services staff conducted information Electronic Advice of Sale 2 project, and provide • Building Homestyle Show in June 2003 assistance and education on working with DOLA on-line sessions for the Conveyancing Industry in country and systems. The seminars were held at various locations metropolitan locations (Albany, Bunbury and Geraldton) around the metropolitan area, with around 400 people Land and Products Information Services on EAS2 and Customer Remote Search. attending. • In line with supporting DOLA’s focus on customers, an online access support team was established in Customer Interface Project Land Registrars and Development Officers’ September 2002. The team provides technical, In conjunction with the Marketing and Product Conference sales, transaction and general customer service Development Branch, Customer Services Branch support to LandOnline customers. Land Registrars and Development Officers from progressed the Customer Interface Project on three • A new Land Titles Practice Manual (Version 7, 2002) around Australia visited Perth during May to attend the fronts: Customer Service Management Strategy, Voice was released in September 2002. DOLA hosted conference. The theme of the three-day Management Strategy and Customer Information conference was ‘Moving the Digital Register Towards • Farm maps were revised to provide customers Strategy. The key objective is to ensure that all Electronic Lodgement and Beyond’ and enabled the with an improved product with more land related customers are provided with consistent, transparent participants to gain a greater understanding of how information such as grids, legends and data and timely responses to all requests for products and States and Territories are handling the conversion of accuracy statements. services. Land Titles Registers into digital formats. • Land Enquiry Centre’ s Extract Ordering System – The Extract Ordering system is the primary point Meeting the needs of all our customers of entry for extracting cadastral and tenure land Customer Forums, Exhibitions And DOLA has a Disability Service Plan and a Languages information. This is now Internet-based, providing Services Policy that promote inclusion of all its Agricultural Field Days for a more streamlined approach to the delivery of customers when considering improvements to services Throughout the year, DOLA participated in several cadastral and tenure data. The front end ordering is and products. Diversity outcomes for customers forums, exhibitions and regional agricultural field days located on LandOnline. to raise awareness of its products and services. Static maintained or achieved this year are summarised • Cessation of Sales Evidence Microfiche – As part below. display and information booths featured DOLA’s aerial of DOLA’s move towards a more commercialised photography, maps, satellite imagery and valuation environment, distribution of Sales Evidence services and gave many people the opportunity to Microfiche will cease by 1 January 2004. There is Disability Service Plan discuss their requirements with DOLA’s expert staff. dwindling demand for this product which is based Outcome 1: Services are adapted to ensure they These events included: on costly and redundant technology. Existing meet the needs of people with disabilities. • Local Government Week in August 2002 customers will be advised of alternative products • Staff are encouraged to report any specific • Newdegate Machinery Field Day in September 2002 and services. services and products that need to be adapted for • Local Government Managers’ Week in October 2002 people with disabilities. There were no reports for • Ideal Home Show in March 2002 Tenure Information Services improvements this year. • Wagin Woolarama Field Day in March 2003 Searches and Advice of Sale request services have • The Customer Feedback Database is monitored been enhanced by the implementation of EAS2 on for suggestions on improving service delivery and 3 6 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

products for people with disabilities. There were Outcome 3: Information and services provided in Outcome 5: Opportunities are provided for no suggestions recorded for improving services or formats that meet communication needs of people people with disabilities to participate in public products during 2002-2003. with disabilities consultation, grievance mechanisms and decision- • Occupational Safety and Health Committee (OS & • 2004 StreetSmart Street Directory depicts traffic making processes H) representatives audit each physical area of DLI lights that have some form of audible (clicking • Complaint and Customer Feedback mechanisms at least annually. Staff have an opportunity to raise sound) or tactile (dimpled slab surface) pedestrian are available in appropriate formats for people with any access issues with the representatives or they facility with a thick green circle. (It should be noted disabilities. can be pro-actively identified (by the representative) that these guides may not include all directions of • Contact name, phone and fax number, web site when doing audits. Any issue identified that cannot crossings at the indicated set of traffic lights.) address and telephone typewriter (TTY) number are be remedied locally is referred to the OS & H • Better hearing kits providing advice to staff on included on all printed pamphlets and publications Committee to address. assisting customers with hearing impairment are (including letterhead). • The contents of our web pages and on-line services located at public counters. • DLI translator database on Lotus Notes also have been assessed against W3C Web Content includes those that can communicate using Auslan Accessibility Guidelines. • Customers are made aware that information can be (for hearing impaired). made available in alternative formats upon request where practical. Outcome 2: Access to buildings and facilities is Languages Services Policy improved. • DLI translator database on Lotus Notes also Outcome: Language is not a barrier to service for includes those that can communicate using Auslan • A courtesy wheelchair is available to customers on customers with limited English fluency or hearing (for hearing impaired). request at the Information Desk in the Customer impairments Service Hall at Midland. • Better Hearing Kits are available in customer service • Emergency evacuation procedures were put in Outcome 4: Advice and services are delivered by areas in metropolitan and regional offices. place for people with disabilities, in the event of lifts staff who are aware of and understand the needs of • A Language Skills Register is maintained that lists not working. people with disabilities staff who can speak, read or write in languages • Emergency Warning Intercommunication System • DOLA staff who are Auslan interpreters are now other than English, to assist customers in the first strobe lights are installed in accessible toilets included on the DOLA Telephone Directory. instance. Forty-four staff are available to assist to alert people with hearing impairment of an • Induction Program – The new formal Induction in over 20 languages. This assistance does not emergency evacuation. Program has been upgraded to include reporting on replace access to the Commonwealth Translating • Implementation of audio signals/announcements Disability Services issues. and Interpreting Service. inside and outside the lifts to alert people with • Carriage and responsibility of the Disability Services vision impairment of the floor and status (ie going Plan has now been officially allocated to the up / going down) is scheduled for 2003/2004. A Diversity Management Committee. review of the height of lift control buttons for persons utilising wheelchairs and signage designating floor numbering and lift controls is also being undertaken. 3 7 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Community Focus Charity Support DOLA prides itself on its relationship with the DOLA staff generously donate to many charities, with community and during the past year the agency a number of community organisations benefiting: conducted the following programs: Cerebral Palsy Association of WA; Princess Margaret International Women’s Day Hospital for Children Foundation; The Cancer Foundation of Western Australia; Radio Lollipop; and DOLA celebrated its sixth annual International Women’s the Children’s Medical Research Institute. Staff also Day breakfast in March of this year. Partly sponsored raised funds to sponsor two Sun Bears in Cambodia; by StateWest Credit Society, the breakfast presented and the agency donated maps and reference books the opportunity for Midland business members and to the Starlight Children’s Foundation. The Red community leaders to socialise with DOLA staff, and Cross continues to be actively supported, with DOLA listen to keynote speaker Dr Penny Flett. Dr Flett, recording 85 blood donations and coming fifth in this who is a leading businesswoman and Chief Executive year’s Summer Heroes Blood Rush. Officer of the Brightwater Care Group, spoke about implementing radical change in an organisation. Her particular case study involved Brightwater and was of Visitors keen interest to DOLA in its transition to becoming a DOLA hosted a number of high profile international statutory authority. guests during 2002/2003. The Hon Ljiljanna Ravlich MLC accompanied the Acting Consul General from the Republic of Croatia Mr Tihomir Telisman to view Dr Carl Reed Presentation the diverse range of products and services offered by Dr Carl Reed, one of the world’s foremost Geographic DOLA, and meet the teams working behind them. Two Information System (GIS) experts, held a presentation officers from the Hong Kong Land Registry Office, Fion for DOLA staff and GIS specialists in May of this Li and Winnie Cheung, also visited DOLA in August, year. Dr Reed, who is Executive Director of the Open and received a comprehensive overview of DOLA’s GIS Consortium Specification Program in the United world-class land registration systems. Valuation States, shared his knowledge of interoperability, Services also hosted two international visitors, being which is about increasing access to information that Professor Mitsuaki Usui and his wife/assistant Setsuko. can be shared across all formats and systems. His Professor Usui is Professor of Public Finance and Law address emphasised the power of geographic or at the University of Tokyo and was keen to exchange spatial information, and with around 80% of business information about local valuation methodologies. and government information having some reference to location, it is an under-utilised vital resource. Donation of Touring Maps The Education Department was the beneficiary of 1,000 South-West and Batavia Coast Touring Maps, courtesy of DOLA. Rather than being disposed of, these dated maps were recycled and gifted to secondary students for use in their society, environment and geography studies. 3 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary Products and Services (by outcomes)

39 - Managing the Government estate Output – Management and use of Government land Output Measures and Key Performance Indicators 48 - Ensuring security of land ownership Output – Land information Output Measures and Key Performance Indicators 58 - Effective and impartial valuation and property information service Outputs – Rating and Taxing Valuations, Other Valuations and Advisory Services Output Measures and Key Performance Indicators 61 - Access to Government land information Output – Access to Government land information Output Measures and Key Performance Indicators 3 9 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Managing the Government Estate Desired Outcome – The administration of Government land supports the economic, environmental and social objectives of the State. AREA TENURE TYPE 2 % One of DOLA’s main roles has been the (000’s km ) administration of Western Australia’s Crown land, which comprises over two million square Aboriginal reserves 202.80 47% kilometres, or 93% of the State. Unmanaged reserves 21.70 6% The Land Administration Services (LAS) Branch National parks and conservation develops and administers policies and strategies reserves 171.80 40% to support the land needs of the Western Reserves managed by Local Australian Government and community. Governments 5.00 2% Other managed reserves 23.70 5% TOTAL 425.00 100%

WA LAND TENURE AREA % (000’s km2)

Public release of Crown Land Administration of many highly experienced staff within DOLA who program for LAS staff. A specialist stream in Public Practice Manual have provided advice, verification of current practice Land Administration will be included in the Public and procedures and contributed to the overall content. Services Training Package resulting in formal, Following a review of the processes involved with Internal DOLA staff have been using and providing national recognition of qualifications. This follows the administration of the State’s Crown land it was feedback on this manual since August 2002. a successful application by the LAS Branch to the recommended that a Crown Land Administration and Training Accreditation Council of Western Australia to Registration Practice Manual be developed. A public have qualifications in Public Land Administration form release program was scheduled for 2002-2003. Integrated Corridor Rights Legislation Certificate I through to Diploma, inclusive. A national Public Land Administration Consultative Committee has The manual was developed to promote best practice in The proposal to develop overarching legislation been established to ensure the initiative is progressed the administration of Crown land and the conveyancing to support the development of service corridors and LAS is represented on that committee. and registration of Crown land transactions. The throughout the State was considered in depth by manual’s main aim is to provide standards and government stakeholders over the year. Given the guidelines to assist staff and customers alike in their peculiarities associated with long linear corridors dealings with Crown land in Western Australia. The and difficulty in obtaining inter-agency support to the Review of Public Works Property manual also provides a point of reference for the overarching legislation, the Gas Pipeline Sales Steering The review of the public works properties continued processing of Crown land transactions under the Land Committee recommended that the integrated corridor with a view to rationalise the holdings either through Administration Act 1997 (LAA) and the Transfer of Land legislation not proceed and that future corridors be disposal or renegotiation of leases. Act 1893. created using the provisions of the LAA. As part of the rationalisation process, new five-year The first edition of the Crown Land Administration and Depending on stakeholder support, amendments to the leases were issued for 29 properties situated in Registration Practice Manual was provided to a sample LAA may be considered in the future to better support Northbridge. group of Local Government Authorities for testing the technicalities invovled with the creation of service in February 2003. The Local Governments were requested to use the manual in their everyday dealings corridors. Native Title Policy Support with Crown land and provide feedback to Department of Land Administration (DOLA) on the user-friendliness Through its Native Title Unit, DOLA provides specialist and general effectiveness of the manual. Testing Land Administration Services (LAS) Business technical support on land tenure and native title issues was completed in May and in general, the feedback Planning relating to the future act processes under the Native received from the Local Governments was extremely The LAS Strategic Business Plan was prepared in Title Act 1993 (NTA) for major Government projects positive. response to a need to clearly articulate our business and matters of strategic State importance. It liaises closely with the Office of Native Title, Department of Ongoing legislative changes and enhancements to objectives and our future strategies for the effective the Premier and Cabinet, and the Crown Solicitor’s best practice procedures will mean this manual will and efficient management and administration of Office. The Unit continued to be directly involved in continually evolve, improve and therefore require Government land in Western Australia. The plan consultation and negotiation with native title claimants updating. As the manual is available in electronic addresses the short, medium and long term issues and over land matters in accordance with the provisions of format, customers and staff who access the manual strategies for LAS, and was prepared via consultation the NTA. through the branch web page can be assured that they with staff and key stakeholders. are always working from the most current version. As part of the Skills Management Strategy in the The publication is the end result of the combined effort Business Plan, significant progress was made in the development of a competency based training 4 1 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Native Title transfer of lands to Australian Western Railways as part and Bullsbrook in August 2002. Under the direction of the Rail Freight Act 2000. of the Gas Pipeline Sale Steering Committee, DOLA DOLA issued notices under the NTA and the Land obtained State corridor rights over approximately 180 Administration Act (LAA) covering 61 land proposals In the 2002/2003 financial year the Team facilitated the properties and managed the compensation process subject to either the right to negotiate (seven), the right sale of approximately $5 million of surplus land and for the 50% of properties where compensation had not to object and be consulted (33), or procedural rights for property assets. been agreed to at the time of taking. the development of public works (21). These included In 2002 the Railway Project Team won the WAGRC The next stage is the acquisition of interests in land proposals ranging from light industrial, commercial to Partnership Award which was presented by the Minister for a widened corridor between Kwinana and Bunbury community purposes. for Planning and infrastructure. The Partnership Award where DOLA will also provide a land acquisition role DOLA also participated and played a key role in was one of the WAGRC awards for excellence and and deal with outstanding compensation matters the State Negotiation Team, which negotiated an recognises partnerships that provide an invaluable following taking of land for State corridor rights. agreement with three native title claimants for heavy service to the WAGRC. industrial land on the Burrup Peninsula in the Pilbara. Work has begun to update the Land Use Guidelines for Through previous involvement, DOLA had established the DBNGP Corridor, including the issues of third party a sound rapport with the three claimant groups and was Central Issuing Office use and non-gas pipeline related activities. Substantial able to introduce them to the State Negotiating Team. streamlining of approval processes for works on the The Survey Co-ordination team is responsible for Corridor is also likely to be achieved in the near future Also associated with the Burrup heavy industrial land coordinating all Crown surveys under the LAA on behalf through a critical process review. was an infrastructure corridor which was placed under of the Minister for Planning and Infrastructure. The notice in accordance with the NTA and the LAA. One team also provides a consultation role in respect to objection was received and DOLA was successful in outsourced survey services, and is provides survey Crown Land Administrators’ Forum having that objection withdrawn. solutions to meet the growing needs of the community in accordance with best practices and value for money DOLA representatives attended the third Australasian principles. Crown Land Administrators’ Forum in Newcastle, New South Wales, in May 2003. Railway Project Team Surveys and graphics are required to define land The Railway Project Team was created in December boundaries to facilitate the registration of documents in The forum was attended by representatives from all 1999 to provide specialised expertise and skills to compliance with the requirements of the LAA. States and Territories, and New Zealand, and focused on sharing knowledge and experience on common facilitate the disposal of surplus Western Australian The team is the central liaison between Government areas of activity. Each jurisdiction discussed a range of Government Commission (WAGRC) land assets in agencies with respect to survey matters. accordance with Treasury requirements. The team current issues, including commercial leasing of vested currently consists of five team members including a In the 2002/2003 financial year the team managed 460 reserves by management bodies, coastal planning team leader and is funded by WAGRC. survey contracts to the value of $1.2 million. and management; rural leasehold strategies; bushfire management on Crown land; native title, information The team provides tenure solutions including land systems and processes to support more effective assembly, negotiation, land development and ensures Dampier to Bunbury Natural Gas Pipeline delivery of Crown land administration services; and all relevant legislation and regulations are complied (DBNGP) Corridor public land administration packages. with. WAGRC land assets include surplus housing, leased land, development subdivisions and lands DOLA acquired State corridor rights over a widened identified in the State agreement with respect to the 100 metre gas transportation corridor between Dampier 4 2 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Pastoral Lands Board Board members who are not employees of Government departments receive a sitting fee of $186 per meeting. The Pastoral leases account for approximately 36 % Chairperson receives an honorarium of $56 per hour, up to a maximum of 16 hours per week, for Board business of Western Australian land. This translates to 527 undertaken outside meetings. The Board met ten times in 2002-2003. pastoral leases covering about 95 million hectares and 474 stations.

Board membership and attendance Meetings attended Percentage of Pastoral Leases Held by Max Cameron (Chairperson)...... Farmer and Company Director...... 10/10 Different Interest Groups Graeme Robertson...... Director General, Department of Agriculture ...... 7/10 Individuals ...... 54% Sandra Eckert...... Legal Officer and appointee Mining Companies...... 10% of the Chief Executive Officer, DOLA ...... 8/10 Joe de Pledge ...... Pastoralist, Mandora Station and member of Other Companies ...... 33% the Pastoralist and Graziers Association...... 9/10 Foreign Ownership ...... 3% Susan Bradley ...... Pastoral Station Manager, Theda and Doongan Stations ...... 6/10 The Minister for Lands is responsible for the Margot Steadman...... Pastoralist, Wooramel Station...... 10/10 appointment of members of the Pastoral Lands Board David Wilcox...... Consultant in natural resource management, (PLB). formerly Principal Rangeland Management Officer in the Department of Agriculture ...... 8/10 Under section 97(1) of the Land Administration Act Kevin Walley...... Member of the Central Agricultural and 1997, the primary role of the Board is to ensure Pastoral Aboriginal Corporation and Chairperson that pastoral leases are managed in an ecologically of the Bundundea Aboriginal Corporation, Belele and sustainable manner and in accordance with lease Buttah stations ...... 10/10 conditions and relevant legislation. Members of the Charlie Thorn for Graeme Robertson...... Executive Director, Department of Agriculture Board represent pastoral, environmental, ecological, and appointee of the Director General, conservation and Aboriginal interests. The Board is Department of Agriculture ...... 3/10 required to provide assistance or advice as required by the Minister in relation to the administration of pastoral leases. Deputy members: DOLA contributes to the activities of the PLB by Tim D’Arcy for Mr de Pledge ...... 3 meetings providing land information expertise to assist the Lindsay Lockyer for Mr Walley ...... Board’s work, as well as substantial operational Adrian Morrissey for Mrs Steadman...... 2 meetings support. DOLA also provides the Board with clerical Agnes Forrestor for Mrs Bradley ...... and executive assistance, office accommodation, Denise True for Mr Wilcox ...... 3 meetings drafting, conveyancing, information technology, a financial management system for the collection of rents on leases and its land registration system. With the Valuer General’s Office now being part of DOLA, rent assessment is also provided. 4 3 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Board Membership as of 1 May 2003: Pastoral Industry Working Groups Strategic Planning for the Pastoral Lands Alan Robson (Chairperson) Following the Gascoyne Muster in May 2002 five Board Graeme Robertson working groups were formed to address issues relevant The PLB Executive Unit has been preparing to transfer to the future of the pastoral industry. Sandra Eckert to the Department for Planning and Infrastructure on • Alternative Models Of Land Tenure 1 July 2003. The Board’s business plan is now being Susan Bradley developed in line with its role in the new organisational • Pastoralism For Sustainability Adrian Morrissey structure and with the outcomes of the industry Access To Pastoral Leases Margot Steadman • consultation process formalised by the Working Aboriginal Access and Living Areas David Wilcox • Groups. Pastoral Industry Economic Monitoring Kevin Walley • A Project and Compliance Officer has been appointed Requirements and equipped for field work. The Officer’s role will be to investigate specific lease management issues; provide Deputy Board Members as of 1 May 2003: The groups have now completed their final reports advice to the Board and other stakeholders on pastoral Jamie (Jack) Burton and recommendations to The Minister for Planning and rangeland issues; and assist in the development Ann Coppin and Infrastructure for presentation at ‘The Carnarvon of policies to help secure the sustainable future of the pastoral industry. Tony McPherson Muster’. Denise True Robert Watson The following approvals were granted in 2002- 2003: Permission to sell ...... 27 In 2002-2003, two major strategic projects were Permission to transfer ...... 20 implemented: Permits ...... 12 Permission to sub-lease ...... 2 Pastoral Exclusion Process Permission to de-stock ...... 1 Permission to establish a domestic Under the Land Administration Act 1997, land to goat grazing enterprise...... 1 be excluded from pastoral leases in July 2015 has Default notices issued ...... 79 been identified and pastoral lessees have received notification by the prescribed date. The land is to be (79 notices issued for non-compliance with Livestock excluded for ‘public purposes’, including conservation, and improvement declarations.) townsite expansion and the provision of other public services. A two-year statutory negotiation period between acquiring authorities and affected lessees is now underway. 4 4 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Kimberley Mid-West Metropolitan The Kimberley Team negotiated agreement with the The Team has been heavily involved in progressing The Metropolitan Regional Team provided assistance Kimberley Land Council for the provision of land in the provision of a major transport corridor joining on a range of Government land projects over the year Broome for an Aged Care facility. The team also Geraldton’s industrial area to the port via a southern including the finalisation of the Jervoise Bay land continues to assist the Office of Native Title with its route, enabling the railway to be removed from the assembly project to provide land for an industrial estate negotiations in Broome in relation to the Rubibi native foreshore. Work continued on land assembly for the and land assembly work at Port Catherine. A complex title claim. Geraldton foreshore redevelopment. This is a long- land exchange proposal for the Perth Airport was The Team is working to produce a residential, term project that will involve contributions from the progressed and an agreement for the rationalisation of commercial and light industrial land package to meet Team, other Government agencies and the City of land on the Heathcoate Hospital site was reached. future development requirements at Fitzroy Crossing. Geraldton for some years to come. The foreshore New procedures were developed for the closure A similar exercise is also being undertaken by the Team redevelopment is linked to the southern transport and disposal of pedestrian access ways throughout for the provision of residential and light industrial land in corridor and the deepening of the Geraldton Port. the metropolitan area and the Team met with all the Halls Creek. The development of Indian Ocean Drive along the metropolitan Local Government authorities to explain An expression of interest was released calling for coast between Lancelin and Cervantes is a major the new procedural guidelines. the development of tourist facilities at Lake Argyle. land assembly project involving a partnership between The leasing of land at Lake Argyle for land-based DOLA and the Department of Defence. Land assembly aquaculture is also being progressed by the Team. tasks for this project are nearing completion with final ‘A’ Class reserve amendments scheduled for The Team continues to be actively involved in the completion in early 2003/2004. East Kimberley, in extensive negotiations with the Kimberley Land Council and traditional land owners Work continued on land rationalisation in the Shires of to progress the release of land for residential, light Dandaragan, Coorow, Carnamah and Irwin following industrial, commercial, agricultural and horticultural the removal of recreational squatter shacks from those developments. Work continues with the Office of Shires. Major Projects on the Ord Stage 2 proposal to increase The release of residential and industrial land in areas horticultural land throughout the East Kimberley into the of high demand in the Mid-West region including Northern Territory. Kalbarri, Ledge Point, Cervantes, Jurien and Merredin The Team continues to be actively involved with continues. Management and Community Groups in progressing land development initiatives throughout the region. 4 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

South-West South-East DOLA’s land tenure negotiations were in their To assist with the construction of the new Harvey The South-East Team was actively involved in a concluding stages in support of the methanol plant on Dam, the Team provided specialist land administration number of large land assembly projects over the year. the Burrup proposed by Liquigaz Pty Ltd, a company associated with GTL Resources Pty Ltd. expertise to finalise complex land tenure issues. The finalisation of land assembly for stage one of the These included road closure, identification of native Kalgoorlie North-West Sector residential development Formal tenure under the Land Administration Act was title and Aboriginal heritage issues, rationalisation of occurred. The land will be sold for development as an successfully negotiated with Duke Energy over their reserves, negotiating and selling of surplus Crown land important and high quality housing estate. existing privately owned gas fired power station at Port and liaison with the Water Corporation and private Hedland. The plant was constructed nearly a decade Residential land packages were assembled in Hyden contractors to identify potential problems and provide ago by BHP as part of its Pilbara energy project. and Hopetoun and an industrial land package was solutions to enable the project to be completed in a also created Hopetoun. The land will be sold for The Pilbara Team continued to provide land timely manner. subdivisional development to meet existing demand. administration support and services to projects in They also assisted the Department for Planning and the region and to assist the Commonwealth with the The Team finalised an access agreement to enable Infrastructure by providing solutions to a number of administration of Crown land in the Indian Ocean construction of a gas pipeline from Kambalda to land tenure issues associated with the development Territories. Esperance. Land tenure arrangements were also of canals and an associated residential subdivision at progressed to enable the expansion of the 12-Mile A milestone occurred in the Shire of Upper Gascoyne Dawesville. Windfarm at Esperance for Western Power. in late March when the Pilbara Team lodged the The Team continued work to clear legal constraints perpetual lease for the Gulungoor Yammatji Aboriginal The Team continued to liaise with the stakeholders for concerning the Mandurah Marina - Residential and Corporation’s Living Area near Gascoyne Junction. the realignment of the proposed Kalgoorlie-Boulder Commercial development, and continued to provide This was successfully completed with significant tourist railway loopline. advice to both LandCorp and the private developers on contributions by Pilbara staff and support from issues impacting the development. Legal Services and DOLA’s Native Title Future Act The Team also participated in strategic meetings Pilbara Facilitators. with members of the Government’s Forest Policy The long awaited first down stream natural gas The draft Land Development Agreement and Implementation Office for the provision of land solutions processing plant on the Burrup was given all approvals, development leases for the marina development to finalise the sale of the Pemberton Mill Site. The including the financial close. This first phase of the proposed by Coral Coast Marina Developments Pty Ltd solutions provided included lease management options, project came to conclusion on 19 December 2002 with for Crown land north of Coral Bay were also finalised. amending reserve descriptions, negotiations with the the announcement by the Premier of the green light leaseholder on valuations of improvements and options for the $600 million project that is expected to produce for subdivisional development of the remaining mill around 2,200 tonnes of ammonia from natural gas houses. The Team was also involved with the provision each day. The Pilbara Team played a principal part in of land solutions for the Northcliffe and Deanmill the success of the project laying down the secure land millsites. tenures for the site and the associated infrastructure corridor necessary to secure project finance. Orders were made and documents lodged to create unencumbered land for the northern part of the State’s north-south infrastructure corridor on the Burrup peninsular. 4 6 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Outcome – The administration of Government land supports the by independent consultants asked these customers to rate their satisfaction with economic, environmental and social objectives of the State. DOLA’s land administration services in meeting the community’s economic, social and cultural needs. Local government customers responded in relation to their local communities and Government agencies responded in terms of their agency’s Output 1 – Government Land Services perspective of the State’s community needs. Output description: Government land is administered and managed for residential, commercial, industrial, conservation, heritage and other community purposes What does the indicator show? Of the 160 customers surveyed, 65% were satisfied that the outcomes of DOLA’s Effectiveness Indicator (audited by the Office of the Auditor General): management and use of Government land met the State’s objectives. While this Percent of customers satisfied that the management and use of Government land is result is lower than the previous year’s, the number of customers who were ‘very supporting the State’s economic, social and cultural objectives. satisfied’ (that is, rated their satisfaction as 8 or more out of 10) has increased from 25% to 35%. This was particularly the case for State Government customers who represent a significant proportion of requests for Government land actions. Fifty- Target – 70% satisfied. two percent of State Government customers responded as ‘very satisfied’ this year Actual Actual Actual Actual compared with only 15% in the previous year – a significant improvement for this 1998-1999 1999-2000 2001-2002 2002-2003 customer segment. Satisfied...... 59%...... 66% ...... 73%...... 65% Neither/Nor ...... 16%...... 9% ...... 14%...... 17% Dissatisfied ...... 21%...... 18% ...... 12%...... 18% Efficiency Indicator, incorporating output quantity and cost measures Don’t know...... 4%...... 7% ...... 1%...... 0% (audited by the Office of the Auditor General): Sample size...... 140...... 145 ...... 149...... 160 Average cost per Government land action Standard error ...... +/-2.1...... +/-3.9 ...... +/-2.9...... +/-2.3 Actual Actual Actual 1999-2000 2001-2002 2002-2003 Why is this a key indicator of our performance? Number of Government land actions ...... 6117...... 8150 ...... 7785 The Government estate is managed and used for the benefit of the community Average cost per Government land action ...... $2563...... $1795 ...... $2337 through the delivery of cost effective land administration services that provide Government land for residential, commercial, industrial, conservation, heritage and community purposes. The extent to which customers are satisfied that the local Why is this a key indicator of our performance? community’s economic, social and cultural objectives are supported by DOLA’s Government land actions represent the principal outputs of DOLA’s Government land Government land administration services is a key indicator of DOLA’s effectiveness services to the State. They include the actions related to Crown land administration in meeting this outcome. such as land inspections, tenure searches and lease rental re-appraisements. They also include survey contracts and transactions such as creation and cancellation of leases, reserves and roads, the transfer of Crown land into the freehold environment How was the indicator derived? and other registrable transactions required under the Land Administration Act 1997. The primary users of DOLA’s Government land administration services are other Therefore, the cost per Government land action is a useful efficiency indicator for this State Government agencies and local governments. A customer survey conducted outcome. 4 7 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

How was the indicator derived? Quality Measure This indicator is derived by dividing the total cost of producing Government land actions (including all direct costs and an appropriate share of indirect and overhead Measure Actual Target Actual recurrent costs) by the number of Government land actions. 2001-2002 2002-2003 2002-2003 ISO 9001:2000 Quality Assurance A Government land action is counted when: for Government land actions processes .....Maintained...... Maintained...... Maintained • A registrable document is created as required under the Land Administration Act 1997 by staff from the Land Administration Services Branch via the Document Processing System and lodged at DOLA’s acceptance counter; Land Administration Services Branch maintains the ISO 9001:2000 Quality Assurance standard for the management of Government land actions. This is • A tenure search is conducted by staff from the Land Administration Services audited every six months by DOLA’s Quality Assurance review agency – Benchmark Branch to enable a specific Government land action to proceed; Pty Ltd. For this financial year, Government land action audits were conducted in • An inspection of Crown land is undertaken by a specialised land inspector from November 2002 and April 2003. the Land Administration Services Branch; The core operations of the Branch are documented and verified through a continuous • A Crown land lease rental is re-appraised by the Land Administration Services internal review and audit process to ensure that standards are maintained. In Branch; relation to this, 42 internal audits were completed in 2002-2003. This internal review • A survey contract is issued by the Land Administration Services Branch. and audit process forms the basis for external certification.

What does the indicator show? Timeliness Measure This year’s total cost was divided by the Government land actions to arrive at the average cost of $2,337 per Government land action. The actual average unit cost Measure Actual Target Actual was 30% higher than the target cost of $1795 per Government land action. 2001-2002 2002-2003 2002-2003 Government land actions completed While the actual number of Government land actions completed for the year fell within target time ...... Maintained...... Maintained..... Maintained 365 short of the 8150 target, the variance represents a 4.5% shortfall, which is not considered significant. The apparent 30% increase in average unit cost can be attributed to a number of extraordinary expenses, which included: a contribution A target time of 15 days has been set from the date a Government land action toward reduction of coastal erosion; a contribution to the City of Geraldton for the (registrable Document Processing System document) is sent for lodgment to the Geraldton foreshore redevelopment project; a contribution to the Shire of Halls date it is actually lodged at the Acceptance Section of the Department’s Customer Creek for the management of a portion of land surrendered from Moola Bulla Station Services Branch. The 2002-2003 target for completing Government land actions for aboriginal use; a payment to the Department for Planning and Infrastructure to was exceeded. support the transfer of Land Administration Services (effective from 1 July 2003); and costs associated with the Pastoral Working Groups. These one-off expenses totalled more than $2.5 million. 4 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Ensuring Security of Land Ownership Desired Outcome The Committee continued to assist DOLA with its current review of parts of the Strata Titles Act 1985. The State’s administrative, commercial and social The objectives of the Community Titles Advisory Committee are to consider proposals for legislative change in systems are supported by a land information base and relation to properties with separate lots and shared services. DOLA provides administrative and operational support certainty of ownership and other interests in land. to the Committee. A fundamental requirement in all land dealings is the In November 2002 the Committee and DOLA organised a workshop on strata developments which was attended by certainty of land ownership, or tenure, supported by a wide cross-section of the public and industry groups. reliable land information. DOLA provides the Western Non-government members of the Committee are paid a sitting fee of $50 per meeting. Australian community with a simple, secure system During the financial year the Committee considered topics under review as part of the two-year review project of document registration, which guarantees land being conducted by DOLA. Members of the Community Titles Advisory Committee liaised with the DOLA officer ownership, and a wealth of accurate geographic undertaking the review to develop solutions to the problems identified and will be responsible for reviewing the information. recommendations put forward.

Native Title Determination Layers and The Committee Members July 2002 to June 2003 were: Meetings attended Indigenous Land Use Agreements Ed McKinnon (Chair) ...... Land Surveyor and Company Director ...... 8/8 DOLA, through its SmartPlan digital Public Plan Ian MacRae ...... Department for Planning and Infrastructure ...... 4/4 System, investigated the development of electronic Replaced by Paul Turner...... (formerly Ministry for Planning) nominee...... 4/4 layers to reflect Native Title Determination and Robert Kronberger...... Office of the Strata Title Referee nominee ...... 7/8 Indigenous Land Use Agreements. Investigations Cr. Alan Richardson...... Western Australian Municipal Association nominee ...... 1/2 identified complex mapping and policy issues that will need resolution before a technical solution can be Replaced by Terry McCarthy ...... Western Australian Municipal Association nominee ...... 6/6 developed. Mescal Stephens...... Office of Water Regulation nominee...... 4/8 Peter Munday ...... Real Estate Institute of Western Australia nominee ...... 7/8 Quality Certification Dominic Loiacono...... Australian Institute of Conveyancers nominee ...... 1/8 In August 2002, Registration Services Branch was Vernon Butterly...... Urban Development Institute of Australia nominee ...... 3/7 certified to AS/NZS ISO 9001:2000 standard. With Replaced by Gemma Gallagher ...... Urban Development Institute of Australia nominee ...... 0/1 this, the compliance and certification of all branches David Clark...... Law Society of Western Australia nominee ...... 3/8 within the Land Information and Administration Services David Hoops...... Institute of Surveyors nominee...... 7/8 Directorate was completed. Jake Kneebone ...... Strata Titles Institute of Western Australia nominee ...... 6/8 Greg Vellacott ...... Single-Tier nominee ...... 4/5 Community Titles Advisory Committee Frances Maber ...... Multi-Tier nominee...... 6/6 The Community Titles Advisory Committee was formed Ruth Geneff ...... Multi-Tier nominee...... 8/8 in late 1997 to meet the Government’s commitment to the ongoing review of the Strata Titles Act. In March Charles Noble...... Department of Land Administration ...... 8/8 2002 the Minister for Planning and Infrastructure Bruce Roberts ...... Department of Land Administration representative ...... 5/8 approved the re-constitution of the Committee for a Eric Horlin (Executive Officer) ...... Department of Land Administration ...... 8/8 further two years. 4 9 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

International services Sharing our Expertise with the World DOLA International offers other countries world class technical Through the international program, DOLA conducted several study tours and visits: assistance and advice about land administration and land registration. • Two senior managers from the Hong Kong Land Registry Office undertook a two week training These activities provide the State with export income, stimulate local program in the operations of a modern titles office in DOLA in August 2002. The training business opportunities and encourage trade and cultural exchange. program was based around the land titling operations carried out in the Registration Services Since its inception in 1992, DOLA International has secured Branch. consultancies worth more than $16 million. • A group of five senior managers from the Malaysian Ministry of Lands and Cooperative In 2002-2003, DOLA’s International team concentrated on the following Development Office (the Director General of Lands and Mines Department) visited DOLA to study major projects: Strata Title processes and their implementation in Western Australia. The program was conducted over two weeks in June 2003. Sri Lanka • Under a Memorandum of Understanding that provides for cooperation in the fields of training DOLA International was successful in winning a new World Bank and research related to land and resources, DOLA and the Department of Minerals and funded Project, the Sri Lanka Land Titling and Related Services Petroleum Resources conducted a land administration and mining related study tour for 19 Project Technical Assistance (TA) in partnership with SAGRIC senior members of the Chinese Ministry of Land and Resources. The program was conducted International Pty Ltd, based in South Australia. The TA, which is over a one week period during December 2002. valued at approximately $2.7 million, commenced in March 2002 and is scheduled for completion in July 2004. The project is being conducted These study tours involved 26 overseas visitors studying our world-class land administration as a World Bank Learning and Innovation Loan with the intent of systems. A number of other scheduled visits were postponed for SARS related reasons. developing and assessing improved land administration procedures for Sri Lanka. Bangladesh DOLA and its partners completed the ADB funded Bangladesh Land Administration Reform Project, which was the third of three phases of a Technical Assistance program carried out by DOLA and its partners. DOLA’s partners on the project were the NSW Land and Property Information Office, Overseas Projects Corporation of Victoria, Bangladesh Engineering & Technological Services, and InfoConsult Bangladesh. Trinidad and Tobago DOLA and its partners completed implementation of the Inter-American Development Bank funded Institutional Strengthening of the Registrar General’s Department Project. It was undertaken by DOLA together with the NSW Land Titles International and Overseas Projects Corporation of Victoria. 5 0 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Geographic Names Committee The Geographic Names Committee is appointed by the Minister for Planning and Infrastructure to provide advice on the naming of townsites, suburbs, localities, roads and other features. It met four times in 2002/2003. Members and their attendance (including attendance by deputy) were:

Andrew Burke...... DOLA (Chairman)...... 4 meetings Kevin Trent ...... Main Roads Western Australian ...... 4 meetings Russell Burnett ...... Urban Development Inst. Of Aust. (WA Div)...... 4 meetings Tony Caravella...... State Records Office ...... 3 meetings Douglas Brown ...... Australia Post ...... 4 meetings Brian Dawson ...... Dept of Minerals and Petroleum Resources...... 4 meetings Representative ...... Aboriginal Affairs Department...... 0 meetings Janice Goodacre ...... Local Government Association...... 3 meetings Jo Harrison-Ward ...... Fire and Emergency Service Authority...... 2 meetings Brian Goodchild...... DOLA (Secretary) ...... 4 meetings

The Committee gained a representative from the Fire and Emergency Services Authority. No longer represented are Conservation and Land Management, Planning and Infrastructure, the Department of Geography and the University of Western Australia. Mr Chris Coggin resigned from his position as Director of the State Records Office, and was replaced by the new Director, Mr Tony Caravella. Mr Coggin had served on the Committee for 14 years, and made a valuable contribution to its work. During the year the Committee defined the names and boundaries for another 106 rural localities in 13 Local Government areas. Major achievements were in the Shire of Lake Grace (20 localities) and Shires of Shark Bay (19), Dandaragan (14) and Dumbleyung (13). 133 of the State’s 144 Local Governments now have approved bounded localities. Two new metropolitan localities were approved in the City of Armadale. Mt Richon, named after a former vineyard, and Seville Grove, named after an orange variety, were both formerly part of the locality of Armadale. The new locality of Millbridge, formerly part of Eaton in the Shire of Dardanup, was also created. The boundaries of six localities were amended, and the locality of Burns was renamed to Burns Beach and Madora to Madora Bay. 87 parks and reserves were named in the year and one name was changed. Many of the new names are commemorative names honouring community contributions. The dominant theme adopted for many of the new 997 road names is Australiana, with the principal choices being Australian lakes, rivers, beaches, surfing spots, homesteads and Kimberley coastal names. Other themes for new subdivisions included international cities, Mediterranean composers and European artists.

Low Frequency Array (LOFAR) Land Claims Mapping Unit The Mid West was the focus of a team of international DOLA’s Land Claims Mapping Unit have developed a scientists looking for a suitable site for a Low Geographic Information System (GIS) as a tool to help Frequency Array (LOFAR) radio telescope in the region. determine the extent of native title within particular The Murchison area is on the shortlist of three potential claims. The GIS is used in mediation and litigation to sites for the cutting edge LOFAR radio astronomy establish the status of the land and mining tenure. The facility that is estimated to cost $70 million. driving force behind the exercise was to replace a very An Australian project team headed by CSIRO and the cumbersome paper system. Access is provided to the Department of Premier and Cabinet (Science and Crown Solicitor’s Offi ce, relevant claimants/claimant Innovation) requested DOLA to source and collate groups, legal representatives and registered interested relevant land information datasets that could be used parties. by the evaluation team. Data was collated from four The GIS has datasets that depict both current and State Government agencies and integrated into a CD historical land and mining tenure. The system makes packaged Geographic Information System (GIS) with it possible to view any of the identifi ed land parcels, a viewing tool. This CD-ROM was demonstrated to as proof of tenure. The resultant dataset shows a the LOFAR evaluation team at a Geraldton seminar in complete historic profi le for all current land tenure January 2003. Each scientist was presented with their parcels. own copy of the CD and both the data and GIS viewer Additional information has been linked to Crown were praised by the scientists as being of world class Reserves, in the form of a text fi le giving a brief status. history of the reserve together with a fi le containing scanned images of all the relevant pages from the State Government Gazette. An image, where possible, is added to the GIS to help identify any buildings or public works that may have some bearing on the establishment of native title. 5 2 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Rangeland Surveys Geodetic A new document - ‘Report On The Facilities And financial year. The data was pre-released to the In May 2002, DOLA was involved with a consortia to Condition Of The Canning Stock Route From Wiluna To pastoral industry to assist in the development of station establish and observe 48 new geodetic survey stations Well 33, August 2002’ - was prepared by the Surveys management plans. The Department of Conservation covering the South West Seismic Zone of Western unit. and Land Management is also currently using the data Australia. The consortia included DOLA, Geoscience The State Rangelands Survey Program continued to to assist in the planning of its five-year Pilbara Region Australia, Curtin University, University of Western provide valuable resource management information to Biological Survey. Australia and Institute of Geological and Nuclear pastoralists. The following projects were undertaken Sciences New Zealand. Ashburton – the report on the spread of buffel grass during the year: Almost all sites were established on granite outcrops (Cenchrus ciliaris) through the Ashburton River in an effort to retain long-term geological stability. The catchment is being prepared. Surveys completed in Lower Murchison – the survey of five pastoral leases, three-week Global Positioning System (GPS) field 2001-2002 showed that this exotic grass has spread Kalbarri National Park and Unallocated Crown land with campaign involved 20 GPS receivers with observation widely over the previous 25 years, mostly to the benefit a combined area of about 13,000 square kilometres sessions ranging from 7 – 21 days. Geoscience of the pastoral industry. The grass has enhanced were completed in April 2003. This survey completed Australia processed the GPS data to derive accurate the livestock carrying capacity of those areas it has a gap that existed between the rangeland resource coordinates for the new stations and the survey has colonised, and has generally increased the potential of surveys in the north and east, and the State soil survey been integrated into the State’s geodetic network. program in the south. Serious erosion and vegetation the pastoral leases where it is found. It is envisaged that the network will be re-observed depletion issues were identified in the vicinity of the Nullarbor – this survey will remain incomplete until the every two to three years. The survey was linked to Murchison River and recommendations for the future Pilbara report is ready for publication. It is expected Geoscience Australia’s Cities Project which seeks to management of these areas will be included in the final that field surveys that were started in September 2001 assess the risk to urban centres from a wide range of report of the project. will recommence in the latter part of this financial year. natural hazards, including earthquakes. Other partners Canning Stock Route – a ‘Report On The Facilities in the Cities Project are FESA, DPI and the Bureau of And Condition Of The Canning Stock Route From Meteorology (Perth Office). Wiluna To Well 33’ was prepared from information gathered during a field trip in August 2002. As an icon of outback trails, the Canning Stock route is facing increasing pressure from the more than 800 tourists who annually travel along its length. Recommendations were included for consideration to assist with the preservation of the unique heritage and environment of the route.

Pilbara – the printing of the Pilbara Ranges Survey technical report ‘An Inventory And Condition Survey Of The Pilbara Region Of Western Australia’ and its sister report entitled ‘The Pastoral Resources And Their Management Of The Pilbara Region Of Western Australia’ were rescheduled for the 2003 – 2004 5 3 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Outcome – The State’s administrative, commercial and social systems What does the indicator show? are supported by a land information base and certainty of ownership The low number of successful claims indicates that no underlying trend involving and other interests in land. fraud, negligence or mistakes is apparent.

Output – Land Information Effectiveness Indicator 2 of 2 (audited by the Office of the Auditor Output Description: Information about land and land ownership is collected, recorded General): and made available for use by Government, business and the community. Extent to which the State Land Information Capture Program (SLICP) is completed Effectiveness Indicator 1 of 2 and output quality measure (audited by according to target. the Office of the Auditor General): Claims against registered interests, as a result of fraud, negligence or errors, settled Percentage of work program completed Actual Actual Actual Actual Actual by the Crown. 98-99 99-00 00-01 01-02 02-03* Topographic Data Capture/Revision...... 98%...100% .....100% ....96% .....87% Target: Nil Spatial Upgrade...... 69%...100% .....100% ....95% .....96% Actual Actual Target Actual Ortho-image/mosaic Production...... 98%...100% .....100% ..100% ...100% 2000-2001 2001-2002 2002-2003 2002-2003 No of claims Aerial Photography Capture ...... 100%.....98% ...... 82% ....89% ...100% settled by the Property Street Addressing ...... 91%.....97% .....100% ....98% ...100% Crown ...... 0 ...... 1 ...... 0...... 1 Locality Boundary Capture ...... 50%.....73% ...... 74% ....92% ...100% Digital Elevation Model Production...... n/a...... n/a ...... n/a ...... n/a ...100% Why is this a key indicator of our performance? Aerotriangulation ...... n/a...... n/a ...... n/a ...... n/a ...100% The indicator provides a measure of the State’s success in maintaining an accurate Road Centreline Maintenance...... n/a...... n/a ...... n/a ...... n/a ...100% land titles register. It shows the settled claims against the State arising from fraud, negligence or errors involving the certainty of land ownership within the State. Digital Aerial Photography (increase in State coverage) ...... n/a...... n/a ...... n/a ...... n/a .....80% How was the indicator derived? Overall Work Program Completion ...... n/a...... n/a ...... 92% ....95% .....96% Overall Work Program Completion Target....100%...100% .....100% ..100% ...100% The indicator is derived from a register that records new, current or rejected claims made for monetary compensation against the State concerning registered interests in *This year the SLICP table has been expanded to provide more detail about the land. component programs involved.

The following definitions apply: Why is this a key indicator of our performance? “Fraud” means the illegal activities by a person or persons other than the registered The State Land Information Capture Program (SLICP) comprises components of a owner or owners to effect changes to the existing interests recorded on a Certificate work program for producing up-to-date, accurate land information data sets to meet of Title or other land transaction document. customer needs. It is negotiated with the independent Western Australian Land “Negligence or errors” means the actions or errors attributed to DOLA or to Information System (WALIS), a consortium of government agencies that use the conveyancers, but not detected by DOLA which affect the land register or clients’ land information. The extent to which the SLICP is delivered is an indicator of the ability to successfully complete land transactions. currency of the data and therefore the effectiveness of DOLA’s land information base. 5 4 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

How was the indicator derived? Property Street Addressing With a specific amount of money available in a year, the SLICP is a calculation of the The Property Street Address program included rural and metropolitan/urban amount of work able to be completed. The proposed program is then agreed with addressing. The program for 2002-2003 maintenance was exceeded by 105% key WALIS agencies. The various components of the required work are recorded in brought about by the introduction of new localities and the consequent change to a job tracking system, including the time taken and the direct cost involved. This year addresses and a high level of land development activity. the SLICP table has been expanded to provide more detail about the component programs involved in completing the overall work program. Locality Boundary Capture The percentage completed for each of the component programs is averaged to attain Locality boundaries have now been determined for 91% of the State’s Local the percentage of overall program completion. Governments. Twelve of the 144 Local Governments still require localities to be defined. During 2002/2003 156 new localities were defined in 14 Local What does this indicator show? Governments. This was 20% above the target. Overall 96% of the SLICP has been achieved. Of the ten discrete components of the 2002-2003 SLICP, three have not achieved their individual targets. Digital Elevation Model Production A 2002-2003 result of 79% more than estimated was achieved due to Digital Comments on each component follow. Elevation Models (DEMs) generated to support the ortho-image program requiring less operator interaction than fully edited DEMs. Topographic Data Capture The Topographic Data Capture program achieved 87% of an estimated target of Aerotriangulation Adjustment 308 large-scale map tiles for the metropolitan area and selected regional centres. This program provides the fundamental spatial link between aerial photography and Completion of the program was impeded by the inability of the data capture ground survey coordinates. The aerotriangulation program achieved 53% more than contractor to deliver the full extent of the final scheduled project area in the program the estimated 13,000 images due to improved technology and digital image handling. year. The outstanding data capture will be incorporated into the 2003-2004 program. This program supports and influences all other geo-referenced topographic and image data activities. Spatial Upgrade The Spatial Upgrade Program updates the spatial database for specific areas of the State each year and the entire State will be upgraded over time. During 2002-2003, Road Centreline Maintenance 96% of the planned work was completed. To June 2003 67% of the State has been Validation, maintenance and revision of the Road Centreline database including upgraded to survey accuracy. the addition of new data from lodged surveys and ortho-images is currently being undertaken by DOLA for metropolitan, outer metropolitan and regional areas. Ortho-image/mosaic Production The Ortho-image/mosaic program achieved 51% more than the estimated 12000 Digital Aerial Photography - Increase In State Coverage images rectified due to continuing improvements to its own and supporting processes. An annual program of digitising new aerial photography supports the initiative for electronic access to land data and customised digital products. A proportion of this Aerial Photography Capture program provides digital images for areas of the State not previously available in digital form. The State digital cover increased during 2002-2003 by 4.4% to 32.2%. The Aerial Photography Program achieved its target of 30,000 frames for 2002-2003. This increase was 80% of the target. 5 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Efficiency Indicator 1 of 3 incorporating output quantity and cost Efficiency Indicator 2 of 3 incorporating output quantity and cost measures (audited by the Office of the Auditor General): measures (audited by the Office of the Auditor General): Average cost per land registration action Average cost per physical land information data set maintained and developed Actual Target Actual 2001-2002 2002-2003 2002-2003 Actual Target Actual Number of land registrations actions...... 1,815,296...... 1,621,400.....1,892,461 2001-2002 2002-2003 2002-2003 Average cost per land registration action ...... $22.26 ...... $27.01 ...... $24.28 Number of physical land information Why is this a key indicator of our performance? data sets maintained and developed...... 9 ...... 9...... 9 Average cost per physical land information Land registration actions include a range of activities associated with registered land transactions. The most common include document searches, examination and data set maintained and developed ...... $1,654,128 ... $1,661,757.... $1,658,527 registration. The last two involve incorporating changes made to a Certificate of Title. Typically, changes concern land ownership details on a title, applications for a new Why is this a key indicator of our performance? title for subdivisional land development of 10 lots or more, caveats, leases, power of These nine data sets include information about: attorney, and other minor adjustments to titles. • Landscape relief (ie contours); The indicator provides a measure of the full cost of recording on Government • Cultural, or built environment, and natural features; guaranteed land titles the range of interests, boundaries and ownership relevant to • Air photography; that land. This is a clear indicator of the efficiency with which the land registration • Satellite imagery; system and service is maintained. • Geographic names; How was the indicator derived? • Property street addresses; The number of transactions is derived from a recording and checking system that • Road Centreline (ie position of constructed roads); reports the number of: • Native title claims; and • Documents examined for registering against the title; • Baselines/territorial sea limits. • Certificates of title created; and Keeping the nine data sets up-to-date is an essential aspect of maintaining a • Document search requests received. Government land information base and the costs involved represent a key indicator of efficiency. The cost of registration actions includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The cost of land registration actions is recovered via charges to users for each transaction. Each charge is calculated on a How was the indicator derived? full cost recovery basis. The costs for maintaining these data sets includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The total maintenance cost is then What does this indicator show? averaged across the nine data sets. Due to the high levels of property market activity this year, DOLA dealt with record numbers of registration transactions. The indicator shows that because the number What does this indicator show? of registration actions were 17% higher than the target, and the costs are relatively The average maintenance cost per data set for 2002-2003 is slightly lower than the fixed, the average cost per transaction was 10% lower than anticipated. target figure. 5 6 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Efficiency Indicator 3 of 3 incorporating output quantity and cost Quality Measure measures (audited by the Office of the Auditor General): Claims against registered interests, as a result of fraud, negligence Average cost per land boundary information data set maintained and or errors, settled by the Crown (Refer to the Effectiveness Indicator developed above).

Actual Target Actual Actual Target Actual 2001-2002 2002-2003 2002-2003 2001-2002 2002-2003 2002-2003 Number of land boundary information Maintenance of ISO 9001:2000 Quality Assurance for processes of data sets maintained and developed 3 3 3 physical land information data sets Average cost per land boundary information maintained and developed...... Maintained.....Maintained... Maintained data set maintained and developed $996,537 $998,140 $1,004,159 Maintenance of ISO 9001:2000 Quality Assurance for processes of Why is this a key indicator of our performance? land boundary information data sets These three data sets include information about: maintained and developed...... Not maintained .Maintained.....Achieved • Cadastre; • Geodetic marks; and Note: In 2001-2002, the maintenance functions of the Spatial Cadastral Database were transferred to the Registration Services Branch. As a result, quality assurance • Administrative boundaries. certification for this element lapsed. This was addressed with the achievement of ISO Keeping the data sets up-to-date is an essential aspect of maintaining a Government 9001:2000 Quality Assurance certification as noted above. land information base, and the costs involved represent a key indicator of efficiency.

How was the indicator derived? The cost for maintaining each data set includes all direct costs and an appropriate share of indirect and overhead recurrent costs. The total maintenance cost is then averaged across the three data sets.

Timeliness Measures Actual Target Actual Measure 2001-2002 2002-2003 2002-2003 Actual Target Actual Land boundary information added to Measure 2001-2002 2002-2003 2002-2003 data sets within target times 98% 95% 96% The time systems providing registration services are available for use ...... 98.6% ...... 98% ...... 98.5% Land boundary information data is collected and added to the data sets within an annual program, which has program milestone timelines. For 2002-2003, a target of The timeliness with which land registers may be accessed, maintained, searched 95% of information added within set times has been applied to the following critical and updated depends on the availability of information systems. DOLA relies on data: land points; spatial anomalies; audited field books; approved layer polygons; several computer systems to carry out the various land registration actions in an and lodged layer polygons. efficient manner. These systems include: • Document Acceptance System; The actual result for the year was 96% of program milestones met on time, which • Document Issuing System; exceeded the planned target for the year. • Image Viewing System; • Lodgement Processor; • Customer Accounting / Customer Remote Search System; • Titles in Progress System; and • Registrar’s Packets. Systems are expected to be available during core business hours. For 2002-2003, having systems available for at least 98% of this time was the management target. The actual proportion of time that systems were available exceeded that target.

Actual Target Actual Measure 2001-2002 2002-2003 2002-2003 Requests for physical land information data met within target times ...... 99%...... 95%...... 99%

Satisfying requests for physical land information data in a timely fashion is important in supporting the State’s administrative, commercial and social systems. It is reported in terms of meeting agreed delivery times. For 2002-2003 the target was set at 95% of customer requests for physical land information to be met within agreed times. This target was achieved, with 99% of 4,145 customer requests being met on time. 5 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Effective and Impartial Valuation and Property Information Service Providing Accurate and Impartial Valuations appropriate scenario depending on when and how and Country Branch - Rating and taxing values in what State the land was when originally purchased. The Country Branch made a total of 320,177 Valuations are generally requested as ‘valuation Desired Outcome unimproved values and 75,606 gross rental values for certificates’ required under GSTR 2000/2001. rating and taxing throughout Western Australia. Independent valuations support Government’s Additionally, a total of 773 objections, appeals Service Level Agreements (SLAs) collection of rates and taxes, and management and queries against rating and taxing values were of property assets. The SLA’s, involving the provision of valuation processed. services to the Indian Ocean Territories with the Water Western Australian ratepayers rely on accurate A total of 129,729 asset valuations for financial Corporation and the Commonwealth Government, have valuations for the provision of a fair, impartial and reporting and 23,378 valuations for other purposes proven very successful when reviewed and renewed. equitable rating base. The Valuer General and the were made. Valuation Services Directorate provide an independent Service level protocols were confirmed with the Office The following 29 local governments, including the property valuation and consultancy service to the of State Revenue as a precursor to the creation of a Indian Ocean Territories, were subject to General State Government, Local Governments and statutory SLA in 2003/04. Valuation: City of Albany, Town of Northam, Shires authorities. Such valuations are made for a variety of Ashburton, Bridgetown – Greenbushes, Boyup of reasons including sale, purchase, lease or Plant and Equipment Valuers Brook, Carnamah, Christmas Island, Cocos- Keeling compensation, stamp duty assessment, financial asset In response to an increasing need for Plant and Islands, Coorow, Dalwallinu, Dandaragan, Dardanup, management and reporting. Equipment valuers, three valuers moved through Denmark, East Pilbara, Gin Gin, Gnowangerup, varying stages of the qualification process in 2002/ Harvey, Jerramungup, Koorda, Moora, Mount Marshall, Property data verification 03. Due to competitive market conditions, both fully Northam, Shark bay, Trayning, Victoria Plains, The quality of property data is fundamental to the qualified resources were lost to the private sector. Westonia, Wyalkatchem, Yilgarn, integrity of gross rental values and sales data. During Several major consulting projects commenced. the year the number of Local Governments assisting Property Lease Register These included the five yearly review under the Land the Valuer General in identifying changes to buildings The Valuer General liaised with a working party of Administration Act of the rentals of all 513 pastoral has increased resulting in an improvement in data stakeholders in relation to the establishment of a leases throughout Western Australia. This two quality. In addition, the Valuer General has through lease register. This initiative awaits the report and year project requires the inspection and analysis of verification projects and the field work associated with recommendations of the committee. leasehold sales as well as the assessment of rents valuation program, improved existing property records. throughout Western Australia. Approximately 60,000 property records have been The taking of State corridor rights for the Dampier improved over the year. Metropolitan Branch - Rating and taxing values Bunbury Natural Gas Pipeline corridor required The Metropolitan Branch completed 542,752 compensation valuations for 190 affected pastoral and Goods And Services Tax (GST) Valuations unimproved values and 44,102 gross rental values farming properties between the Burrup and Bullsbrook required to maintain the valuation base for the With the implementation of the New Tax System by areas. the Federal Government there has been an increasing determination of rates and taxes within the Perth A project requiring valuations for power easements need by government agencies to consult the Valuer metropolitan area. beneath three 132kva transmission lines over some General for advice on valuations where the use of A total of 1419 objections, appeals and queries against 200 general farming properties also commenced. the Margin Scheme is a significant advantage. When rating and taxing values were processed. 8371 values Federal or State Government agencies sell and were made for purposes other than for rating and or develop land complex situations arise as to the taxing. 5 9 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Key Performance Indicators and Output Measures How was this indicator derived? The uniformity and accuracy of Unimproved Values are checked against international Outcome –Independent valuations support Governments’ collection of ratio standards published by the International Association of Assessing Officers rates and taxes, and management of property assets (IAAO) in their current ‘Standard on Ratio Studies’. Coefficient Of Dispersion (COD) and Means Ratio Test (MRT) are the key standards. These are used extensively in both Australia and New Zealand. Gross Rental Values are compared against our own Output –Valuation Services Standards developed in 1998 along similar lines to the (IAAO) land standards. Both Output description: An impartial valuation and property information service. were adopted as ideal indicators suited to Western Australia. IAAO Standards state that “the overall level (MRT - accuracy) of appraisal for a jurisdiction.... for vacant land.... should be between 90 percent and 110 percent”, and Effectiveness Indicator and output quality measure (audited by the Office of the that the “Coefficient Of Dispersion (COD) for vacant land should be 20 percent or Auditor General): less”. In larger urban jurisdictions dealing with uniform land releases and availability International standards for accuracy and uniformity of rating and taxing values are of sales the COD should be <15 percent. Whilst currently there is no international met standard for Gross Rental Values, the same accuracy and uniformity measures applying to Unimproved Values have been adopted with tighter targets. The MRT for Actual Actual Target Actual rentals set by the Valuer General is <7 percent. Excellent results are produced when 2000-2001 2001-2002 2002-2003 2002-2003 the percentage measure is much lower than the standard. Benchmark against international standards for accuracy using Means Ratio Test: What does this indicator show? Gross Rental Value ...... 94.14% ...... 92.38%...... 92.5% ...... 93.04% The results fall well within the international standard set for Unimproved Values Unimproved Value ...... 91.87% ...... 92.69%...... 92.5% ...... 91.76% and that set by the Valuer General for Gross Rental Values. This shows that the Coefficient of dispersion to valuations, when measured against the sales and rental evidence are set at a level check uniformity of values: reasonably close to prevailing market levels and most fall within a narrow value range. Gross Rental Value...... 5.48% ...... 5.01%...... <7.00...... 5.69% Unimproved Value ...... 4.64% ...... 4.31%...... <15.00...... 5.17%

Why is this a key indicator of our performance? State and Local Governments rely on impartial, uniform and accurate property values as a base for levying rates and taxes. Therefore, measuring the uniformity and accuracy of valuations provides a useful indicator of our contribution to their effectiveness in meeting this outcome. 6 0 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Efficiency Indicator incorporating output quantity and cost measures Timeliness Measure (audited by the Office of the Auditor General): Average cost per valuation. Actual Target Actual Actual Target Actual Measure 2001-2002 2002-2003 2002-2003 Measure 2001-2002 2002-2003 2002-2003 Extent to which valuations are Number of valuations completed...... 1,371,492...... 1,082,053 ...... 1,145,529 completed within target times or Average cost per valuation...... $12.16 ...... $14.94...... $14.94 times agreed with clients: a) General Valuations1...... 93% ...... 98% ...... 95.4% Why is this a key indicator of our performance? b) Market values, stamp duty values, The number of valuations made and the average cost per valuation provide a reliable plant and equipment values and measure of overall performance against forecast targets, as well as against previous consultancy advice2 ...... na ...... 85% ...... 72.6% years’ outcomes. Some variation does occur from year to year due to the cyclical Asset values for the Government nature of the gross rental valuation program, with 2002-03 being a year of lower mass appraisal activity in the metropolitan area, resulting in higher costs per value Property Register by 30 June...... 99.2%...... 95% ...... 100% than the previous year. The General Valuation percentage completion target of 98% is a new measure where revaluations based on gross rental value and unimproved value have been How was this indicator derived? combined. Whilst the outcome of 95.4% was slightly below the target, the delivery of Cost per value refers to the total cost per value of unimproved and gross rental valuation rolls was made progressively to clients and met expectations. values including general valuations, interim valuations, objections, appeals and Asset values for the Government Property Register exceeded expectations whereas queries made during the financial year, and other valuations including all plant and the Other Valuations outcome at 72.6% was below the 85% target. Clients seeking equipment, stamp duty, market, and asset valuations, and property related valuation market valuations were kept informed of progress and work reprioritised where consultancy services. necessary for urgent requests. Agreement was obtained for later completion for non The total cost includes all direct costs and an appropriate share of indirect and urgent requests. overhead recurrent costs. The timeliness outcomes are considered on balance to be a satisfactory result, given the effects of a buoyant property market leading to increased demands for valuation What does this indicator show? services, combining with the loss of experienced valuers to the private sector. The average cost per valuation of $14.94 meets the target of $14.94 per value. It is higher than the previous year due to decreased activity in some lower cost mass appraisal areas, notably gross rental valuations. The number of valuations (Footnotes) completed (1,145,529) is 63,476 or 5.9% higher than forecast due to continuing 1 New measure for 2002-03, aggregated measure for 2001-02 was 93% against 95% buoyancy in both the property and residential construction markets, as well as the target additional work arising from the introduction of the GRV based Emergency Services 2 New measure for 2002-03. Levy. 6 1 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Access to Government Land Information Access to high quality spatial information is headlines today, and reviewed the implications for government strategic planning and policy support; facilitated and coordinated by the Western Australia in implementing these standards, as we work • that the WALIS community wishes to revitalise its Australian Land Information System (WALIS) towards a national spatial data infrastructure. The vision about achieving high value benefits from Office for the benefit of all Western Australians presentation also described various real case examples facilitating and coordinating access to high quality about how such standards are being implemented spatial information. around the globe. The use of land information affects almost every aspect of the State’s economy and lifestyle. Through the Data Quality, Infrastructure and Access Policy and Strategic Planning Western Australian Land Information System (WALIS), WALIS has continued to facilitate the development of WA Government agencies share and make available WALIS, in conjunction with the State Sustainability a framework to link the spatial information of WALIS to the private sector and community a large amount Policy Unit of the Department of Premier and Cabinet, members with Government policy directions. Focused of land-related information. Twenty-six Government held a forum on Sustainability entitled ‘Spatially reviews have been undertaken to evaluate the needs agencies, as well as Local Governments and Informing Sustainability in WA’. The information and of organisations involved in emergency management, businesses, participate in WALIS, whose aim is to build ideas shared at the forum and gained during follow up natural resource management and State sustainability networks of people and technology to share information interviews early this year were compiled into a report strategies to ensure relevant and reliable information is and improve its usefulness and accessibility. Sharing to the Department of Premier and Cabinet. The report available through established protocols. information reduces costs, avoids duplication and also set out high level actions that WALIS will take in The State Land Information Capture Program (SLICP) helps build a consistent view of land and geographic support of the WA Sustainability Strategy. continues to ensure that the State can maintain a information. This helps Government and business WALIS initiated a partnership with the Social Policy comprehensive archive of aerial photography over deliver better products and services and individuals Unit, Department of Premier and Cabinet. This Western Australia. make better decisions about their future. relationship is aimed at facilitating the use of spatial WALIS facilitates WA Government input into national information to address the needs of key projects and policy activities focused on the use of spatial initiatives of the government in this area. Interragator and WA Atlas - Strategic WA Government Reference Tools information for natural resource management The WALIS Program was intensively assessed to strategies, counter terrorism and emergency determine its present level of effectiveness. This The WALIS Interragator Service continues to expand management activities and coordinated activities review is a part of the continued effort by the WALIS and support the State as a comprehensive index to between Local, State and Federal Government Office to ensure that WALIS retains relevance and over 10,000 records of Western Australia’s geographic agencies by providing access to spatial information makes a significant contribution in meeting the needs of and land information held by public and private sector holdings. the public and private sectors, and general community. organisations. Work has also been undertaken to enhance access to the Interragator catalogue through A number of key findings were identified. The four an online capability. Knowledge Exchange and Strategic Planning acknowledged as most important are: The WA Atlas provides a general reference mapping WALIS continues to facilitate the broad education of • that there be a widespread acceptance that WALIS service allowing public users to create their own maps spatial information personnel from government and continues, after more than 20 years, to be relevant from freely accessible Western Australian information. industry. A seminar was held bringing key national and to current information needs of key community The Atlas also continues to serve as the WA node international speakers to promote the applicability of sectors; of the nationally distributed Australian Coastal Atlas. emerging global technologies and standards to ensure • that the WALIS environment retains its national Additional broad scale planning and census information interoperability and online sharing of government leadership in the spatial information industry; has recently been added to the Atlas along with other information. The seminar discussed why we need • that WALIS needs to play a stronger role in whole of government datasets. standards, identified the international standards making 6 2 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Key Performance Indicators and Output Why is this a key indicator of our reference to the total customer base. Customer access Measures performance? will be assessed quarterly and on randomly selected The Western Australian Land Information System days that represent a five percent sample of those days when a customer could access spatial information. Outcome* - Access to high quality spatial (WALIS) is an alliance of State Government agencies, Initially, the provision of spatial information via the information is facilitated and coordinated Local Government and private organisations that share and make available land-related information Internet will not form a component of the reporting by by the Western Australian Land Information to the private sector and the community. The role of WALIS agencies. Nevertheless, information will be System (WALIS) Office for the benefit of all the WALIS Office is to facilitate and coordinate this solicited by the WALIS Office on the growth in this Western Australians. access to high quality spatial information. Effective delivery mode so as to include capture of this data access can be demonstrated by the useability of spatial sometime in the future. Output - Access to Government land or information, and this is reflected by user awareness, Reuse will be measured in terms of the number geographic information acceptance and reuse. of existing customers of WALIS spatial data and information custodians. WALIS agencies will be Output Description: Land or geographic information responsible for reporting on the number of customers from the Western Australian Land Information System How was the indicator derived? who return to access spatial information, and (WALIS) stakeholder agencies is managed in a This is a new indicator and baseline data will be the WALIS Office will be responsible for collating coordinated way so that data held by agencies can be collected during 2003-04 in the following manner: these data and presenting it as a part of the overall integrated and readily accessed to meet government, Awareness is to be measured in terms of the number effectiveness measure. business and community needs. of participants, first time and repeat, recorded at WALIS educational and information functions. The What does the indicator show? Effectiveness Indicator* (audited by the Office WALIS Office will maintain contact information about of the Auditor General) participants and be responsible for reporting on the The new effectiveness indicator was not implemented numbers of those who come for the first time in any in time to collect data for 2002-2003. However, Useability of WALIS spatial information is determined year and those who choose to attend functions again baseline data will be collected during 2003-2004. by user awareness, acceptance and reuse: within a given year. • Awareness Acceptance is to be measured in terms of the number (Footnotes) Number of first time participants at WALIS functions of new and existing customers of WALIS spatial * The Outcome and Effectiveness Indicator are different Number of repeat participants at WALIS functions data and information custodians. Each year selected from those published in the Budget Statement. WALIS agencies will be responsible for reporting on • Acceptance They have been revised in consilation with the Office of the number of customers who access spatial for the Number of first time customers accessing spatial the Auditor General. first time, and the WALIS Office will be responsible information from WALIS community members for collating the data and presenting it as a part of the • Reuse overall effectiveness indicator. Number of return customers accessing spatial For each year, the selected agencies will reflect roughly information from WALIS community members an equivalent percentage of the total customer base for spatial information. Individual WALIS agencies Targets are still to be determined. are likely to submit a report only once in every three to five years, a frequency that will be determined with 6 3 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Efficiency Indicator incorporating output quantity and cost measures Quality Measures (audited by the Office of the Auditor General): Actual Target Actual Average cost per Business Plan project. 2001-2002 2002-2003 2002-2003 Extent to which performance criteria for Business Plan projects Actual Target Actual are achieved 64% 75% 74% 2001-2002 2002-2003 2002-2003 Number of Business Plan projects 14 14 14 Although the achievement of performance criteria varied greatly between projects, Average cost per project $112,286 $110,215 $105,352 the overall program performance was in line with the target. The extent of performance criteria met was affected by strategic level changes to the Business Why is this a key indicator of our performance? Plan and variability of senior staffing due to external secondments. The WALIS Office is responsible for managing and coordinating the achievement of the Annual Business Plan, which aims to meet the priorities and objectives set out in the WALIS Strategic Directions document. In 2002-2003 the Business Plan comprised 14 key projects. Therefore the average cost per Business Plan project is Timeliness Measures a useful measure of efficiency.

Actual Target Actual How was the indicator derived? 2001-2002 2002-2003 2002-2003 The 14 Business Plan projects are contained in the Annual Business Plan. The total Percentage of Business Plan cost of projects reflects the entire cost of the WALIS Office, and includes all direct completed within agreed timeframes 57% 90% 75% costs and an appropriate share of indirect and overhead recurrent costs. Administrative and senior staff variability impeded the steady and planned delivery of What does the indicator show? project deliverables. However, the fall in the timeliness target was not as significant For 2002-2003, the average cost per Business Plan project was $105,352, which is as projected at mid-year. This is because the WALIS Council endorsed revisions to 4% less than the target for the year. the WALIS Office Business Plan that permitted a better focus on achievable outputs. 6 4 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Certification of the Key Performance Indicators

I hereby certify that the performance indicators are based on proper records, are relevant and appropriate for assisting users to assess the Department of Land Administration’s performance, and fairly represent the performance of the Department of Land Administration for the financial year ended 30 June 2003.

Grahame Searle ACTING CHIEF EXECUTIVE (Accountable Officer) 15 August 2003

Certification of Financial Statements

The accompanying financial statements of the Department of Land Administration have been prepared in compliance with the provisions of the Financial Administration and Audit Act 1985, from proper accounts and records to present fairly the financial transactions for the financial year ended 30 June 2003, and the financial position as at 30 June 2003.

At the date of signing, we are not aware of any circumstances which would render any particulars included in the financial statements misleading or inaccurate.

Grahame Searle Murray Smith ACTING CHIEF EXECUTIVE MANAGER FINANCIAL SERVICES (Accountable Officer) (Principal Accounting Officer) 15 August 2003 15 August 2003 6 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary Financial Statement 66 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Statement of Financial Performance for the year ended 30 June 2003

2003 2002 Note ($'000) ($'000)

Cost of services Expenses from ordinary activities Employee expenses 4 55,882 52,421 Depreciation and amortisation expenses 5 4,526 4,376 Administration expenses 6 26,289 23,439 Accommodation expenses 7 9,733 8,987 Capital user charge 8 4,221 2,864 Carrying cost of non-current assets disposed 9 21 7 Total cost of services 100,672 92,094

Revenues from ordinary activities Revenue from operating activities User charges and fees 10 55,634 54,475 Net proceeds from the sale of maps and plans 11 1,454 1,606 Proceeds from DOLA International Projects 12 76 492 Other revenue 13 3,612 3,628 Revenue from non-operating activities Proceeds from disposal of non-current assets 9 6 0 Total revenues from ordinary activities 60,782 60,201

Net cost of services 39,890 31,893 Revenues from State Government Output Appropriation 14 37,568 33,685 Refund to Consolidated Fund 15 0 (2,553) Resources received free of charge 16 342 333 Liabilities assumed by the Treasurer 17 1,520 1,704 Net assets assumed 18 0 17,926 Total revenues from State Government 39,430 51,095 Change in net assets before restructuring (460) 19,202 Net revenues/(expenses) from restructuring 19 0 7,937 Change in net assets after restructuring (460) 27,139 Net increase/(decrease) in asset revaluation reserve 31 (695) 2,125 Total changes in equity other than those resulting from transactions with WA State Government as owners (1,155) 29,264

The Statement of Financial Performance should be read in conjunction with the accompanying notes. 67 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Statement of Financial Position as at 30 June 2003

2003 2002 Note ($'000) ($'000)

Current assets Cash assets 20 14,770 13,299 Restricted cash assets 21 1,994 1,722 Inventories - maps 224 225 Receivables 22 6,013 9,538 Amounts receivable for outputs 23 2,070 755 Prepayments 24 831 569 Accrued revenue 25 1,972 686 Total current assets 27,874 26,794 Non-current assets Amounts receivable for outputs 23 6,836 4,106 Equipment, software and furniture 26(a) 21,052 19,711 Land 27 37,047 37,742 Total non-current assets 64,935 61,559

Total assets 92,809 88,353 Current liabilities Payables 28 1,084 898 Provisions 29 7,345 7,594 Other liabilities 30 7,326 4,150 Total current liabilities 15,755 12,642 Non-current liabilities Provisions 29 4,736 3,788 Total non-current liabilities 4,736 3,788

Total liabilities 20,491 16,430 Equity 31 Accumulated surplus 42,666 43,126 Contributed equity 13,464 11,914 Asset revaluation reserve 16,188 16,883

Total equity 72,318 71,923 Total liabilities and equity 92,809 88,353

The Statement of Financial Position should be read in conjunction with the accompanying notes. 68 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Statement of Cash Flows for the year ended 30 June 2003

2003 2002 Note ($'000) ($'000) Inflows Inflows (Outflows) (Outflows)

Cash flows from State Government Output appropriations 32,768 28,825 Refund to Consolidated Fund 0 (2,553) Capital contributions 1,550 11,914 Holding Account drawdowns 755 0 Net cash provided by State Government 35,073 38,186

Utilised as follows: Cash flows from operating activities Payments Employee costs (47,213) (44,982) Superannuation (6,243) (4,290) Administration (24,324) (18,159) Accommodation (8,902) (8,140) Capital user charge (4,221) (2,864) GST payments on purchases (4,494) (3,634) GST payments to taxation authority 31 (345) Capital transferred to administered - (Minor Works) (252) (432) Receipts User charges and fees 60,064 46,476 GST receipts on sales 2,526 3,309 GST receipts from taxation authority 1,757 1,625 Other receipts 3,488 6,391 Net cash provided by (used in) operating activities 32(b) (27,783) (25,045)

Cash flows from investing activities Proceeds from sale of non-current physical assets 6 0 Purchase of non-current physical assets (5,604) (7,169) Net cash provided by (used in) investing activities (5,598) (7,169)

Cash flows from Financing activities Repayable grant received 51 0 Net cash provided by (used in)financing activities 51 0 Net increase/(decrease) in cash held 1,743 5,972 Cash assets at the beginning of the financial year 15,021 8,100 Cash assets from restructuring 0 949 Cash assets at the end of the financial year 32(a) 16,764 15,021 The Statement of Cash Flows should be read in conjunction with the accompanying notes. 69 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Output Schedule of Expenses and Revenues for the year ended 30 June 2003

Access to Governemnt Land or Geographic Output Government Land Services Land Information Information Valuation Services Total 2003 2002 2003 2002 2003 2002 2003 2002 2003 2002 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

Cost of Services Expenses from ordinary activities Employee expenses 8,024 8,322 36,009 32,534 536 812 11,313 10,753 55,882 52,421 Depreciation and amortisation expense 547 430 3,268 3,035 31 31 680 880 4,526 4,376 Administration expenses 6,766 4,059 15,038 15,180 717 556 3,768 3,644 26,289 23,439 Accommodation expenses 1,216 1,486 7,534 6,455 172 166 811 880 9,733 8,987 Capital user charge 1,642 1,382 2,021 961 18 7 540 514 4,221 2,864 Carrying cost of non-current assets disposed 1 3 17 4 1 0 2 0 21 7 Total cost of services 18,196 15,682 63,887 58,169 1,475 1,572 17,114 16,671 100,672 92,094 Revenues from ordinary activities Revenues from operating activities User charges and fees 2,428 57 46,569 46,020 48 0 6,589 8,398 55,634 54,475 Net proceeds from the sale of maps and plans 0 0 1,454 1,606 0 0 0 0 1,454 1,606 Proceeds from DOLA International Projects 0 0 76 492 0 0 0 0 76 492 Other revenues 0 2,726 3,566 707 0 126 46 69 3,612 3,628 Revenues from non-operating activities Proceeds from the disposal of non-current assets 0 0 6 0 0 0 0 0 6 0 Total revenues from ordinary activities 2,428 2,783 51,671 48,825 48 126 6,635 8,467 60,782 60,201 Net cost of services 15,768 12,899 12,216 9,344 1,427 1,446 10,479 8,204 39,890 31,893 Revenues from State Government Output appropriation 15,362 14,819 10,813 10,464 1,394 1,661 9,999 6,741 37,568 33,685 Refund to Consolidated Fund 0 (2,553) 0 0 0 0 0 0 0 (2,553) Resources received free of charge 0 144 292 155 1 1 49 33 342 333 Liabilities assumed by the Treasurer 218 286 979 1,049 15 27 308 342 1,520 1,704 Net assets assumed 0 17,926 0 0 0 0 0 0 0 17,926 Total revenues from State Government 15,580 30,622 12,084 11,668 1,410 1,689 10,356 7,116 39,430 51,095 Change in net assets before restructuring (188) 17,723 (132) 2,324 (17) 243 (123) (1,088) (460) 19,202 Net revenues/(expenses) from restructuring 0 0 0 0 0 0 0 7,937 0 7,937 Change in net assets after restructuring (188) 17,723 (132) 2,324 (17) 243 (123) 6,849 (460) 27,139 Net increase/(decrease) in asset revaluation reserve (695) 2,125 0 0 0 0 0 0 (695) 2,125 Total changes in equity other than those resulting from transactions with WA State Government as owners (883) 19,848 (132) 2,324 (17) 243 (123) 6,849 (1,155) 29,264 The Output Schedule of Expenses and Revenues should be read in conjunction with the accompanying notes. 70 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Summary of Consolidated Fund Appropriations and Revenue Estimates for the year ended 30 June 2003

2003 2002 Estimate Actual Variance Estimate Actual Variance ($'000) ($'000) ($'000) ($'000) ($'000) ($'000)

PURCHASE OF OUTPUTS Item 83 Net amount appropriated to purchase outputs 37,751 37,157 (594) 33,418 33,409 (9) Amount Authorised by Other Statutes - Transfer of Land Act 1893 0 105 105 0 18 18 - Salaries and Allowances Act 1975 249 306 57 249 258 9 Total appropriations provided to purchase outputs 38,000 37,568 (432) 33,667 33,685 18 CAPITAL Item 160 Capital Contribution 1,550 1,550 0 5,391 11,914 6,523 GRAND TOTAL OF APPROPRIATIONS 39,550 39,118 (432) 39,058 45,599 6,541

Details of Expenses by Outputs Government Land Services 14,628 18,196 3,568 14,622 15,682 1,060 Land Information 61,748 63,887 2,139 56,941 58,169 1,228 Access to Government land or geographic information 1,543 1,475 (68) 1,546 1,572 26 Valuation Services 16,163 17,114 951 15,819 16,671 852 Total Cost of Outputs 94,082 100,672 6,590 88,928 92,094 3,166 Less total revenues from ordinary activities (54,288) (60,782) (6,494) (50,892) (60,201) (9,309) Net Cost of Outputs 39,794 39,890 96 38,036 31,893 (6,143) Adjustments (1,794) (2,322) (528) (4,369) 1,792 6,161 Total appropriations provided to purchase outputs 38,000 37,568 (432) 33,667 33,685 18 Capital Expenditure Purchase of non-current physical assets 2,305 5,856 3,551 12,725 7,348 (5,377) Adjustments for other funding sources (755) (4,306) (3,551) (7,334) 4,566 11,900 Capital Contribution (appropriation) 1,550 1,550 0 5,391 11,914 6,523 DETAILS OF REVENUE ESTIMATES Administered revenue estimates Territorial Land - leases 2,505 4,286 1,781 2,505 3,824 1,319 Capital - asset sales Town and Suburban lots 5,000 2,002 (2,998) 15,000 17,348 2,348 Crown Grants - land sales 82,486 46,348 (36,138) 91,322 43,724 (47,598) Departmental Fines & Other 0 29 29 0 45 45

Total administered revenue estimates 89,991 52,665 (37,326) 108,827 64,941 (43,886)

Explanations of variations between the current year actual results and estimates and variations from previous year actuals are set out in Note 44 71 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003

1. Departmental mission and funding Basis of accounting The Department's mission is to contribute to the growth and prosperity of Western The financial statements have been prepared in accordance with Australian Accounting Australia through innovative land services, a world class land information infrastructure Standard AAS 29. and an effective and impartial valuation and property information service. The statements have been prepared on the accrual basis of accounting using the The Department is predominantly funded by revenue retained in accordance with a historical cost convention, with the exception of land which subsequent to initial determination by the Treasurer under Section 23A of the Financial Administration and recognition, has been measured on the fair value basis (see Notes 2(p) and 27). Audit Act and by annual Parliamentary appropriation from the Consolidated Fund. Proceeds from the sale of land, special and other leases and fines are reported as The services provided by the Department are on a fee-for-service basis. The fees are administered transactions in the Schedule of Administered Items at Note 46. charged on a full cost recovery basis.The financial statements encompass all funds Administered assets, liabilities, expenses and revenues are not integral to the through which the Department controls resources to carry on its functions. Department in carrying out its functions and are disclosed in the notes to the financial In the process of reporting on the Department as a single entity, all intra-entity statements, forming part of the general purpose financial report of the Department. The transactions and balances have been eliminated. administered items are disclosed on the same basis as is described above for the financial statements of the Department. The administered assets, liabilities, expenses and revenues are those which the Government requires the Department to administer 2. Significant accounting policies on its behalf. The assets do not render any service potential or future economic benefits to the Department, the liabilities do not require the future sacrifice of service potential or The following accounting policies have been adopted in the preparation of the financial future economic benefits of the Department, and the expenses and revenues are not statements. Unless otherwise stated, these policies are consistent with those adopted in attributable to the Department. the previous year As the administered assets, liabilities, expenses and revenues are not recognised in the General statement principal financial statements of the Department, the disclosure requirements of The financial statements constitute a general purpose financial report which has been Australian Accounting Standard AAS 33, Presentation and Disclosure of Financial prepared in accordance with Australian Accounting Standards, Statements of Accounting Instruments, are not applied to Administered transactions. Concepts and other authoritative pronouncements of the Australian Accounting Standards Board, and Urgent Issues Group (UIG) Consensus Views as applied by the (a) Reporting Entity Treasurer's Instructions. Several of these are modified by the Treasurer's Instructions to The financial statements comprise the Department and its Related Body (refer Note 40). vary the application, disclosure, format and wording. The Financial Administration and Consistent accounting policies have been employed in the preparation and presentation Audit Act and the Treasurer's Instructions are legislative provisions governing the of the financial statements. preparation of financial statements and take precedence over Australian Accounting (b) Output appropriations Standards, Statements of Accounting Concepts and other authoritative pronouncements Output Appropriations are recognised as revenues in the period in which the of the Australian Accounting Standards Board, and UIG Consensus Views. The Department gains control of the appropriated funds. The Department gains control of modifications are intended to fulfil the requirements of general application to the public appropriated funds at the time those funds are deposited into the Department's bank sector, together with the need for greater disclosure and also to satisfy accountability account or credited to the holding account held at the Department of Treasury and requirements. Finance. (Refer to Note 14 for further information on output appropriations). If any such modification has a material or significant financial effect upon the reported results, details of that modification and where practicable, the resulting financial effect (c) Contributed equity are disclosed in individual notes to these financial statements. Under UIG 38 "Contributions by Owners Made to Wholly-Owned Public Sector Entities" transfers in the nature of equity contributions must be designated by the Government (owners) as contributions by owners (at the time of, or prior to transfer) before such transfers can be recognised as equity contributions in the financial statements. Capital contributions (appropriations) have been designated as contributions by owners and have been credited directly to Contributed Equity in the Statement of Financial Position. All other transfers have been recognised in the Statement of Financial Performance. 72 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

(d) Net appropriation determination (I) Depreciation and amortisation of non-current assets Pursuant to section 23A of the Financial Administration and Audit Act, the net All non-current assets having a limited useful life are systematically depreciated over appropriation determination by the Treasurer allows the Department to retain all their useful lives in a manner which reflects the consumption of their future economic recurrent Departmental revenue and Commonwealth Specific Purpose Grants and apply benefits. them to the Department's outputs as specified in the annual Budget Statements. In Depreciation and amortisation is calculated on the straight line basis, using rates which accordance with the determination, the Department retained $60.782m (accrual) as at are reviewed annually or as set in the terms of the contract. Useful lives for each class 30 June 2003 ($60.201m in 2002). of depreciable asset are: Retained revenues are disclosed in the Summary of Consolidated Fund Appropriations Furniture 11 years and Revenue Estimates. Office equipment (including leasehold improvements) 8 - 15 years (e) Grants and other contributions Computer equipment 3 - 5 years Grants, donations, gifts and other non-reciprocal contributions are recognised as Service delivery software and project costs 1 - 8 years revenue when the Department obtains control over the assets comprising the contributions. Control is normally obtained upon their receipt. (j) Employee Benefits Contributions are recognised at their fair value. Contributions of services are only Annual leave recognised when a fair value can be reliably determined and the services would be This benefit is recognised by applying estimated future average salary rates over the purchased if not donated. year to 30 June 2004, to the amount of unpaid leave owing as at 30 June 2003. Employee benefit on-costs are also included. (f) Revenue recognition Long service leave Revenue from the sale of goods and disposal of other assets and the rendering of services, is recognised when the Department has passed control of the goods or other An actuary calculated this entitlement as at 30 June 2003. The calculation considered assets or delivery of the service to the customer. the employee's long service leave entitlements at 30 June 2003, estimated future salary rates, employee benefits on-costs and experience of employee departures and periods Revenue from the lease of land and rental of buildings is recognised as per the terms of of service. Expected future payments were discounted to their net present value using the lease agreement. interest rates applicable to Federal government bonds. (g) Acquisitions of assets Superannuation The cost method of accounting is used for all acquisitions of assets. Cost is measured Staff may contribute to the Pension Scheme, a defined benefits pension scheme now as the fair value of the assets given up or liabilities undertaken at the date of acquisition closed to new members, or to the Gold State Superannuation Scheme, a defined benefit plus incidental costs directly attributable to the acquisition. lump sum scheme now also closed to new members. All staff who do not contribute to Assets acquired at no cost or for nominal consideration, are initially recognised at their either of these schemes become non-contributory members of the West State fair value at the date of acquisition. Superannuation Scheme, an accumulation fund complying with the Commonwealth Government's Superannuation Guarantee (Administration) Act 1992. All of these (h) Operating account schemes are administered by the Government Employees Superannuation Board Amounts appropriated are deposited into the account and any revenues which are the (GESB). subject of net appropriation determinations are also deposited into the account. Revenues not subject to net appropriation determinations are credited to the Consolidated Fund. All payments of the Department are made from the operating account. 73 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

The superannuation expense comprises the following elements: (m) Receivables (i) change in the unfunded employer's liability in respect of current employees who are Receivables are recognised at the amounts receivable as they are due for settlement no members of the Pension Scheme and current employees who accrued a benefit on more than 30 days from the date of recognition. transfer from that Scheme to the Gold State Superannuation Scheme; and Collectability of receivables is reviewed on an ongoing basis. Debts which are known to (ii) employer contributions paid to the Gold State Superannuation Scheme and the be uncollectable are written off. West State Superannuation Scheme. A provision for doubtful debts is raised where some doubts as to collection exist. The superannuation expense does not include payment of pensions to retirees, as this Land sales (Administered) does not constitute part of the cost of services provided by the Department in the Land sold is recognised on signing of the contract of sale where terms of payment current year. are generally 60 days. Some contracts of sale are greater than 60 days attracting A revenue "Liabilities assumed by the Treasurer" equivalent to (i) is recognised under penalty interest rates. These receivables are recognised in the Administered Schedule Revenues from Government in the Statement of Financial Performance as the unfunded (Note 46). liability that is assumed by the Treasurer. The GESB makes the benefit payments and is recouped by the Treasurer. (n) Accrued salaries The Department is funded for employer contributions in respect of the Gold State The accrued salaries suspense account (refer Note 21) consists of amounts paid Superannuation Scheme and the West State Superannuation Scheme. These annually into a suspense account over a period of 10 financial years to largely meet the contributions were paid to the GESB during the year. The GESB subsequently paid the additional cash outflow in each eleventh year when 27 pay days occur in that year employer contributions in respect of the Gold State Superannuation Scheme to the instead of the normal 26. No interest is received on this account. Consolidated Fund. Accrued salaries (refer Note 30) represent the amount due to staff but unpaid at the end Employee Benefits on-costs of the financial year, as the end of the last pay period for that financial year does not coincide with the end of the financial year. Accrued salaries are settled within a few days On-costs of Employers' superannuation contributions and workers' compensation of the financial year end. The Department considers the carrying amount of accrued contributions are included in employee benefit liabilities and costs when the related salaries to be equivalent to the net fair value. employee benefits are recognised as liabilities and costs.

(k) Leases (o) Payables Payables, including accruals not yet billed, are recognised when the Department The Department has entered into a number of operating lease arrangements for becomes obliged to make future payments as a result of a purchase of assets or buildings, office equipment and vehicleswhere the lessors effectively retain all of the services. Payables are generally settled within 30 days. risks and benefits incidental to ownership of the items held under the operating leases. Equal instalments of the lease payments are charged to the Statement of Financial (p) Land Performance over the lease term as this is representative of the pattern of benefits to be derived from the leased property. Land is reported in the Administered Statements (see Note 46 Schedule of Administered Items) with the exception of some land under leases (Pastoral and Other) which is (l) Cash reported as controlled at Note 27. For the purpose of the Statement of Cash Flows, cash includes cash assets and Items which relate directly to land are summarised below: restricted cash assets. These include short-term deposits that are readily convertible to 1) Crown land cash on hand and are subject to insignificant risk of changes in value. Crown land, including land under leases, is administered by the Department under the Land Administration Act, which is valued at fair value (Valuer General's valuation) and is classified as a non-current assets. 74 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2) Cost of sales (see Note 46) including the Minister's share of assets employed in the joint venture, the Cost of sales for land is reported as Administered. share of liability incurred in relation to the joint venture and the share of any revenues earned and expenses incurred in relation to the joint venture in their respective i) Developed land - This item is costed at its fair value of undeveloped land plus the classification categories. development cost for subdividing into lots available for sale. ii) Undeveloped Land - This component entails Crown Grants and closed roads which (w) Comparative are costed at sale proceeds and this reflects fair value. Comparative figures are, where appropriate, reclassified so as to be comparable with the figures presented in the current financial year. (q) Special and other leases (Administered) According to Sections 116 and 117 of the Land Act 1933 and Section 79 of the Land (x) Rounding of amounts Administration Act 1997, rents in regard to special and other leases, are received in Amounts in the financial statements have been rounded to the nearest thousand dollars, advance. The lessee often has the opportunity to purchase this land at fair value (Valuer or in certain cases, to the nearest dollar. General's valuation). The prospective purchaser can purchase by instalments subject to 3. Outputs of the Department ministerial approval, but must continue to pay rent under the special lease Section 117AA of the Land Act 1933, and Section 80 of the Land Administration Act 1997. Information about the Department's outputs, and the expenses and revenues which are reliably attributable to those outputs is set out in the Outputs Schedule. Information These leases are recognised in the Schedule of Administered Items (see Note 46) in about expenses, revenues, assets and liabilities administered by the Department are accordance with AAS 29 (Financial Reporting for Government Departments). given in Note 46. (r) Resources received free of charge or for nominal value The four outputs of the Department and their objectives as at 30 June 2003 were: Resources received free of charge or for nominal value which can be reliably measured Output 1: Government Land Services are recognised as revenues and as assets or expenses as appropriate at fair value. Government land is administered and managed for residential, commercial, (s) Revaluation of land and improvements industrial, conservation, heritage and other community purposes. (From 1 July 2003, The annual revaluations of the Department's land and improvements undertaken by the responsibility for this output has been transferred to the Department for Planning Valuer General for the Government Property Register are recognised in the financial and Infrastructure.) statements at fair value. Fair value has been determined on the basis of current use Output 2: Land Information where available, or current market buying values in all other cases. The last valuation was performed as at 30 June 2003. Information about land and land ownership is collected, recorded and made available for use by Government, business and the community. (t) Foreign currency translation Output 3: Access to Government Land or Geographic Information Transactions denominated in a foreign currency are translated at the rates in existence Land or geographic information from Western Australian Land Information System at the dates of the transactions. (WALIS) stakeholder agencies is managed in a coordinated way so that data held (u) Inventory by agencies can be integrated and readily accessed to meet Government, business and community needs. Inventories are valued at the lower of cost and net realisable value. Costs are assigned by the method most appropriate to each particular class of inventory, with the majority Output 4: Valuation Services being valued on a first in first out basis. An impartial valuation and property information service. (v) Joint venture operations The Department administers a joint venture operation on behalf of the Minister. Interests in joint venture operations have been reported in the Schedule of Administered Items 75 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

4. Employee expenses Salaries 44,214 40,666 Superannuation 6,243 6,093 Annual Leave 4,423 3,825 Long Service Leave 1,002 1,837 55,882 52,421

5. Depreciation and amortisation Depreciation: Furniture 162 315 Equipment 131 195 Service delivery software and project costs 2,852 2,300 Computer hardware equipment 1,381 1,564 4,526 4,374 Amortisation: Leased equipment 0 2 Total depreciation and amortisation 4,526 4,376

6. Administration expenses Services and contracts 17,687 17,321 Crown Land Management 2,227 803 Grants & Subsidies 1,750 10 Other staffing costs 1,326 1,046 Communications 715 692 Consumables 608 557 Lease office equipment 551 752 Insurance 79 514 Resources received free of charge 342 333 Doubtful Debts 9 112 Other administration expenses 595 1,299 26,289 23,439 76 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

7. Accommodation expenses Accommodation 8,957 8,286 Electricity, gas and water 776 701 9,733 8,987

8. Capital user charge 4,221 2,864

A capital user charge rate of 8% has been set by the Government and represents the opportunity cost of capital invested in the net assets of the Department used in the provision of outputs. The charge is calculated on the net assets adjusted to take account of exempt assets. Payments are made to the Department of Treasury and Finance on a quarterly basis.

9. Net loss on disposal of non-current assets Office and computer hardware equipment Capital cost 1,015 786 Accumulated Depreciation (994) (779) Carrying value of non-current assets disposed 21 7 Proceeds (6) 0 Net loss on disposal 15 7

10. User charges and fees Land Titles Management Search 14,811 14,924 Transfer 11,536 10,555 Mortgage 8,302 7,843 Discharge 7,728 7,192 Other 6,414 5,369 48,791 45,883

Valuation Services 6,589 8,399 Land Administration Act fees 102 54 Other services Mapping and survey 152 139 Total user charges and fees 55,634 54,475

11. Net proceeds from the sale of maps and plans Proceeds from sale 1,972 2,058 Cost of sale (518) (452) Net proceeds 1,454 1,606 77 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

12. Proceeds from DOLA International Projects Proceeds Bangladesh 2 473 Trinidad/Tobago 69 0 Other Projects 5 19 76 492 Funds received under contract by the Department have mostly been from the Inter-American Development Bank (IADB) and the Asian Development Bank (ADB) for the purpose of review and modernisation of land administration systems and from organised Study Tour programs into DOLA.

13. Other revenue Rental Pastoral leases 1,015 1,004 Buildings 967 1,014 Total rental 1,982 2,018 Land Claims Mapping Unit 732 707 Recovery of costs 324 272 Other 574 631 Total other revenue 3,612 3,628

14. Output Appropriation Consolidated Fund Recurrent 37,568 33,685 Output appropriations are accrual amounts, reflecting the full cost of outputs delivered. The appropriation revenue comprises a cash component and a receivable (asset). The receivable (holding account) comprises an allocation for depreciation expense for the year and any agreed increase in leave liability during the year. In 2002-03 the receivable related only to depreciation.

15. Refund to Consolidated Fund Refund of capital 0 (2,553)

16. Resources received free of charge Administration expenses 342 333 Resources received free of charge have been determined on the basis of the following estimates provided by agencies: Department of Housing and Works 0 2 Department of Justice 250 239 Office of the Auditor General 92 92 342 333 Where assets or services have been received free of charge or for nominal consideration, the Department recognises revenues equivalent to the fair value of the assets and/or the fair value of those services that can be reliably determined and which would have been purchased if not donated, and those fair values shall be recognised as assets or expenses, as applicable. 78 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

17. Liabilities assumed by the Treasurer Superannuation 1,520 1,704 Where a liability has been assumed by the Treasurer or other entity, the department recognises revenues equivalent to the amount of the liability assumed and an expense relating to the nature of the event or events that initially gave rise to the liability.

18. Net assets assumed Assets assumed 0 18,427 Assets transferred 0 (501) 0 17,926 The net assets assumed is the result of leased land being transferred between DOLA controlled (see Note 27) and DOLA administered (see Note 46).

19. Net revenues from restructuring Assets transferred to the Department Current 0 3,688 Non-current 0 6,640 0 10,328 Liabilities assumed by the Department Current 0 1,531 Non-current 0 860 0 2,391

Net assets 0 7,937 In 2001/02, net assets assumed were due to the merger with the former Valuer General's Office.

20. Cash assets International bank accounts 0 1 Cash on hand 62 62 Operating bank account 14,708 13,236 14,770 13,299 79 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

21. Restricted cash assets Current Survey lodgement fees (i) 45 26 Other suspense accounts (ii) 278 243 323 269 Non-current Accrued salaries suspense (iii) 1,671 1,453 1,994 1,722 i) Subdivision fees collected on behalf of Department for Planning and Infrastructure. ii) Funds received and awaiting distribution to appropriate accounts. iii) Amount held in the suspense account is only used for the purpose of meeting the 27th pay in a financial year that occurs every 11 years.

22. Receivables Land titles management fees 1,729 1,482 Valuation Services Fees 2,076 7,228 Map sales 996 570 Rentals 364 358 Goods and services tax 1,099 14 Other 0 141 Less: Provision for doubtful debts (251) (255) 6,013 9,538

23. Amounts receivable for outputs Current 2,070 755 Non-current 6,836 4,106 8,906 4,861 This asset represents the non-cash component of output appropriations. It is restricted in that it can only be used for asset replacement.

24. Prepayments Data processing contracts 774 508 Salaries 21 22 Other 36 39 831 569 80 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

25. Accrued Revenue Valuation services 1,868 686 Other 104 0 1,972 686 26.a) Equipment, software and furniture Equipment At cost 2,349 2,322 Accumulated depreciation (1,757) (1,700) 592 622 Equipment leased At cost 0 45 Accumulated amortisation 0 (45) 0 0 Computer hardware equipment At cost 11,257 11,047 Accumulated depreciation (9,044) (8,577) 2,213 2,470 Computer equipment leased At cost 0 73 Accumulated amortisation 0 (73) 0 0 Leasehold Improvements At cost 386 0 Accumulated amortisation 0 0 386 0

Total equipment 3,191 3,092 Furniture At cost 1,860 1,862 Accumulated depreciation (1,664) (1,505) Total furniture 196 357 Service delivery software and project costs At cost 29,599 26,109 Accumulated depreciation (17,188) (14,336) Written down value 12,411 11,773 Work in progress at cost 5,254 4,489 Total service delivery 17,665 16,262

Total equipment, software and furniture 21,052 19,711 81 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

b) Reconciliations Reconciliations of the carrying amounts of equipment, software and furniture at the beginning and end of the current financial year are set out below.

Computer hardware Service delivery software 2003 Equipment equipment Furniture and project costs Total $'000 $'000 $'000 $'000 $'000 Carrying amount at start of year 622 2,470 357 11,773 15,222 Additions 498 1,135 3 3,490 5,126 Disposals (85) (925) (5) 0 (1,015) Depreciation (131) (1,382) (163) (2,852) (4,528) Accumulated depreciation disposal 74 915 4 0 993 Carrying amount at end of year 978 2,213 196 12,411 15,798

2003 2002 ($'000) ($'000) 27. Land (a) Leased land at valuation 37,047 37,742 Leased land represents Pastoral and Other leases that satisfy the criteria for controlled assets under AAS 29 and SAC 4. Land which does not satisfy this criteria but, for which the Department has immediate responsibility, are reported as Administered assets (see Note 46). (b) Reconciliations Reconciliations of the carrying amount of leased land at the beginning and end of the current financial year are set out below. Carrying amount at start of year 37,742 17,691 Assets assumed (see Note 18) 0 18,427 Assets transferred (see Note 18) 0 (501) Net revaluations (see Note 31) (695) 2,125 Carrying amount at end of year 37,047 37,742

28. Payables Trade 0 204 Government agencies 406 373 Other 678 321 1,084 898 82 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

29. Provisions Employee benefits Current liabilities: Annual leave 3,461 2,601 Long service leave 3,884 4,993 7,345 7,594 Non-current liabilities: Long service leave 4,736 3,788 Total employee benefits 12,081 11,382 In determining the Department's leave liability as at 30 June 2003, on-costs totalling $1.233m including employer superannuation contributions and workers compensation have been taken into account in accordance with AAS 30.

30. Other liabilities Accrued expenses Accommodation 1,758 1,703 Fringe benefits tax 54 50 Severance Payout 1,959 0 Leasehold Improvements 386 0 Relocation costs for Crown land administration 500 0 Other 784 782 5,441 2,535 Salaries and wages 1,465 1,298 6,906 3,833 Accrued salaries are amounts owing for 7 working days from 20 June to 30 June 2003 (6 working days from 21 June to 30 June 2002). Accrued salaries are settled within a few days of the financial year end. Unearned revenue Purchase of goods 84 167 Legal services 120 120 Other 216 30 420 317 Total other liabilities 7,326 4,150 83 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

31. Equity Equity represents the residual interest in the net assets of the Department. The Government holds the equity interest in the Department on behalf of the community. The asset revaluation reserve represents that portion of equity resulting from the revaluation of non-current assets. Accumulated surplus/(deficiency) Opening Balance 43,126 15,987 Change in net assets after restructuring (460) 27,139 Closing balance 42,666 43,126 Contributed equity Opening balance 11,914 0 Contributions by owners 1,550 11,914 Closing balance 13,464 11,914 Capital appropriations, termed Capital Contributions, have been designated as contributions by owners and are credited directly to equity in the Statement of Financial Position. Asset revaluation reserve (a) Opening Balance 16,883 14,758 Net revaluation increment/(decrement) - leased land (695) 2,125 Closing balance 16,188 16,883 Total equity 72,318 71,923 (a) The asset revaluation reserve is used to record increments and decrements on the revaluation of non current assets, as described in significant accounting policy Note 2(s).

32. Notes to the Statement of Cash Flows (a) Reconciliation of closing cash For the purpose of the Statement of Cash Flows, cash includes cash at bank, amounts in suspense and restricted cash. Cash at the end of the financial year as shown in the Statement of Cash Flows is reconciled to the related items in the Statement of Financial Position as follows: Cash assets 14,770 12,350 Cash assets from restructuring 0 949 Total cash assets (see Note 20) 14,770 13,299 Restricted cash assets (see Note 21) 1,994 1,722 16,764 15,021 84 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued 2003 2002 ($'000) ($'000)

(b) Reconciliation of net cost of services to net cash flows provided by/(used in) operating activities Net cash (used in) operating activities (Statement of Cash Flows) (27,783) (25,045) Non-cash items: Depreciation expense (4,526) (4,376) Superannuation expense (1,520) (1,704) Resources received free of charge (342) (333) Doubtful debts expense (9) (112) Net loss on disposal of non-current assets (15) (7) Net adjustment for administered transactions 289 (971) Increase/(decrease) in assets: Current inventories (1) (528) Current receivables (3,704) 2,420 Prepayments 262 (445) Accrued revenue 1,286 (113) (Increase)/decrease in liabilities: Accounts payable (185) (284) Employee benefits 249 (834) Other liabilities (2,972) (532) Financial leases 0 1 Net GST receipts/(payments) 180 956 Change in GST in receivables/payables (1,099) 14 Net cost of services (Statement of Financial Performance) (39,890) (31,893) 33. Resources provided free of charge During the year the following resources in excess of $10,000 were provided to other agencies free of charge for functions outside the normal operations of the Department: Department of Treasury and Finance 7,357 6,826 Main Roads WA 501 724 Department of the Premier and Cabinet 533 677 Department for Planning and Infrastructure 692 693 Department of Conservation and Land Management 547 631 Western Australian Police Service 291 613 Department of Environment 335 566 Department of Agriculture 602 254 Department of Industry and Resources 759 247 Department of Housing and Works 248 245 Fire and Emergency Services Authority of Western Australia 513 236 Department of Justice 135 128 Department of Education & Training 178 119 Water & Rivers Commission 398 82 Department of Health 398 58 Western Australian Electoral Commission 25 20 Fisheries Department - ( 2001/02 less than $10,000) 260 0 Landcorp - (2001/02 less than $10,000) 223 0 Public Prosecutions WA - (2001/02 less than $10,000) 17 0 Department for Community Development - (2001/02 less than $10,000) 18 0 14,030 12,119 Resources provided to other agencies which were less than $10,000 per agency. 66 316 Resources provided free of charge to organisations other than departments and statutory authorities: 3,763 4,367 Total resources provided free of charge 17,859 16,802 The above figures are costed on the basis of fee for service. 85 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

34. Commitments for expenditure (a) Capital expenditure Capital expenditure commitments are contracted capital expenditure additional to the amounts reported in the financial statements. These commitments include amounts for office and computer equipment and consultancy and are payable as follows: Within 1 year 375 1,272 (b) Operating lease expenditure These commitments are in respect to non cancellable leases contracted for at the reporting date but not recognised as liabilities. These leases include office accommodation, office equipment and motor vehicles Within 1 year 7,511 7,355 Later than 1 year and not later than 5 years 29,842 29,061 Later than 5 years 49,856 48,361 87,209 84,777 (c) Other expenditure commitments These expenditure commitments relate to general administration expenses and are payable as follows: Within 1 year 408 1,547 (d) Operating lease receivables These are operating lease receivables as at the reporting date and include Pastoral leases and Building leases. Within 1 year 2,116 2,020 Later than 1 year and not later than 5 years 7,468 7,874 Later than 5 years 9,849 8,412 19,433 18,306

35. Remuneration of senior officers Remuneration The number of senior officers whose total of fees, salaries, superannuation and other benefits for the financial year, fall within the following bands are: $ $ 2003 2002 100,001 110,000 1 3 110,001 120,000 1 2 120,001 130,000 3 1 140,001 150,000 1 1 180,001 190,000 1 0

The total remuneration of senior officers is: 910 823 The superannuation included here represents the superannuation expense incurred by the Department in respect of senior officers. Two senior officers are members of the Pension Scheme in 2003 (three senior members in 2002). 86 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

36. Financial Instruments (a) Interest rate risk exposure The following table details the Department's exposure to interest rate risk as at the operating date. The financial instruments listed are all non interest bearing. Non Interest Non Interest Financial instruments Bearing Bearing Total Total 2003 2002 ($'000) ($'000)

Financial assets Cash assets 14,770 13,299 Restricted cash assets 1,994 1,722 Receivables Valuation Services 2,076 7,228 Land tenure 1,729 1,482 Map sales 996 570 Other 1,212 258 22,777 24,559 Financial liabilities Payables 1,084 898 Provisions 12,081 11,382 Unearned revenue 420 317 13,585 12,597 (b) Credit risk exposure All financial assets are unsecured. Amounts owing by other government agencies are not considered a credit risk. In respect of other financial assets, the carrying amounts represent the Department's maximum exposure to credit risk in relation to those assets (c) Net fair values The carrying amount of financial assets and financial liabilities recorded in the financial statements are not materially different from their net fair values, determined in accordance with the accounting policies disclosed in Note 2 to the financial statements.

37. Contingent liabilities In addition to the liabilities incorporated in the financial statements, the Department has the following contingent liabilities: (i) The Department has pending or potential litigation that may affect the financial position to the value of $1.273m. (iii) Having regard for the large number of native title claims in Western Australia, the Department's role in the administration of the Crown estate may result in future compensation liability for the State. (iii) There is a pending claim of copyright by land surveyors estimated at $3.2m for the copying of survey plans by the Department. 87 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

38. Intellectual property DOLA's intellectual property consists of software, data, databases, administrative records, publications, products, trademarks and know-how in the categories listed below. At reporting date the intellectual property cannot be reliably measured, and accordingly has not been recognised as an asset in the financial statements: 1) Air Photography 2) Cadastral * Spatial Cadastral Data Base (SCDB) * Survey Plans * Survey Diagrams * Survey Field books 3) Corporate Computing 4) Crown Land Administration * Land Stock Register * Document Processing System * Project Management Performance and Tracking (PROMPT) System * Quality Assurance System * Pastoral Lands Information System 5) Desktop Technology 6) Geodetic Survey Marks database 7) Geographic Names 8) Government Property Register 9) International 10) Mapping Products (digital and analogue) 11)Publications (including Internet design) 12) Tenure * Tenure Systems * Title and Document Images 13) Topographic * Street Centreline * Property Street Address (PSA) 14) Satellite Imagery 15) Electronic Advice of Sale System 16) Land and Property Portal 17) Business Realignment Methodology

39. Events occurring after balance date There have been no significant events occurring after 30 June 2003, that affect these financial statements. 88 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 $$

40. Related body The Department had one related body during the financial year meeting all operating expenses of: Pastoral Lands Board 832,256 575,033

41. Affiliated body The Land Surveyors' Licensing Board is an affiliated body in that it received administrative support and a grant of $10,000 from the Department. The Board is not subject to the operational control of the Department and reports to Parliament separately.

42. Supplementary information (a) Write offs Public and other property, revenue and debts due to the State, written off in accordance with Section 45 of the Financial Administration and Audit Act by: The Accountable Officer 11,521 23,101 The Minister 0 0 0 0 11,521 23,101 (b) Losses through theft, defaults and other causes Losses of public monies and public and other property through theft or default 0 48 Amount recovered 0 0 0 48 (c) Gifts of Public Property Gifts of public property provided by the Department 3,073 3,248

43. Trust Accounts The trust accounts are reported on a cash basis. Private Trust (a) Payroll Deductions The purpose of the trust account is to hold income tax instalments and Government Employees Housing Authority (GEHA) rent contributions, deducted from salaries and wages of employees of the Department of Land Administration Group Payroll. Opening balance 3 25 Receipts 11,531 10,884 Payments The Australian Taxation Office (11,515) (10,900) GEHA (6) (6) Closing balance 13 3 89 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

2003 2002 ($'000) ($'000)

(b) Deposits: Land Applications The purpose of the trust account is to hold funds in accordance with the provisions of the Land Administration Act and the former Land Act, being deposits received from applicants, pending the issue of licenses or leases. Opening balance 153 832 Receipts: Deposits 457 12,492 Payments Refunds (35) (103) Transfers to Consolidated Fund (275) (13,068) Closing balance 300 153 (c) War Service Land Settlement The purpose of the trust fund is to hold funds pending transfer to the Commonwealth Department of Primary Industry - Production Branch. Opening balance 2 4 Receipts: Perpetual Lease Rents 374 386 Freehold Option Price 141 199 Payments: Remittances to the Commonwealth (515) (587) Closing balance 2 2 Governmental Trust (d) DBNGP Corridor Trust The Department administers this Trust Account on behalf of the DBNGP Land Access Minister. The purpose of the trust account is to hold funds received pursuant to section 45(2) of the Dampier to Bunbury Pipeline Act 1997 for application in accordance with section 45(5) of that Act. Opening balance 36,474 39,073 Receipts: Fees and charges 1,208 1,526 Payments: Administration 1,797) (3,015) Purchase of easement rights (2,505) (1,110) Closing balance 33,380 36,474 Suspense e) Departmental Receipts in Suspense The purpose of the receipts in suspense is to hold funds pending identification of the purpose for which these monies were received or identification of where those monies are to be credited or paid, pursuant to Section 9 (2) (c) (iv) of the Financial Administration and Audit Act. Opening Balance 270 353 Receipts 208 151 Payments (154) (234) Closing Balance 324 270 90 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

44. Explanatory statement The Summary of Consolidated Fund Appropriations and Revenue Estimates discloses appropriations and other statutes expenditure estimates, the actual expenditures made and revenue estimates and payments into the Consolidated Fund. Appropriations are on an accrual basis. The following explanations are provided in accordance with Treasurer's Instruction 945. Significant variations are considered to be those greater than 10%. (i) Significant variances between estimates and actual 2003 2003 Estimate Actual Variance $'000 $'000 $'000

1. Total Appropriation to purchase outputs Although there was no significant variance in the total appropriation, there was a significant offsetting variance in the expenditure of Output 1. Output 1 Government Land Services 14,628 18,196 3,568 Expenditure ended $3.568m or 24.4% above the budget estimate, due to several one off expense items for coastal erosion prevention, foreshore reclamation works, the surrender of the Moola Bulla Pastoral Station, and relocation costs related to the transfer of Output 1 to the Department for Planning and Infrastructure. 2. Retained Revenue 54,288 60,782 6,494 A better than expected result in the areas of searches $1.712m, transfers $2.189, mortgages $0.845m, and discharges $1.102m contributed towards the $7.884m or 14.5% variance to budget. 3. Capital Expenditure There is no variation in the Capital Contribution. Purchase of non-current physical assets 2,305 5,856 3,551 Expenditure of $5.856m includes items deferred and funded from the 2001/02 capital works program 4. Administered Revenue 4.1 Land Leases 2,505 4,286 1,781 The estimate for land leases proved conservative with lease rentals realising $1.781m better than budget. 4.2 Town and Suburban lots 5,000 2,002 (2,998) Sales for Town and Suburban lots were overestimated to the extent of $2.998m. 4.3 Crown Grants - land sales 82,486 46,348 (36,138) The variation of $36.138m below the estimate is mainly due to lower sales relating to the Department of Education $9.120m, Westrail $9.510m, Department of Agriculture $6.409m and the Recreation Camps and Reserves Board $12m. 91 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Notes to the Financial Statements For the Year Ended 30 June 2003 continued

(ii) Significant variances between actual and prior year actual 2003 2002 Actual Actual Variance $'000 $'000 $'000

1. Total Appropriation to purchase outputs Total Appropriation to purchase outputs 37,568 33,685 (3,883) The variance reflects the lower level of appropriation in 2001/02, under the net appropriation arrangements, as a consequence of higher revenue in that year for Valuation Services. 2. Output Expenditure Output 1 Government Land Services 18,196 15,682 (2,514) The variance is due to one off expense items for coastal erosion prevention, foreshore reclamation works, the surrender of the Moola Bulla Pastoral Station and the relocation of Output 1 to the Department for Planning and Infrastructure. 3. Revenue There are no significant variations. 4. Capital Expenditure Capital Contribution 1550 11,914 10,364 The variance is largely due to supplementary funding being provided in 2002 for the Electronic Land Titles (BackCapture) project which is now complete. Actual capital expenditure decreased from $7.348m in 2002 to $5.856m in 2003. This was due to a lower level of funding provided for the ongoing Asset Replacement Program. 5. Administered Revenue 4.1 Land Leases 4,286 3,824 462 The variance is mainly due to the ongoing reappraisal and review of lease rentals. 4.2 Town and Suburban lots 2,002 17,348 (15,346) The variance is due to the bulk sale of lots to Land Corp in 2001/02 as part of the Machinery of Government changes.

45. Indian Ocean Territories Service Delivery Arrangement The provision of services to the Indian Ocean territories are recouped from the Commonwealth government. 2003 2002 ($'000) ($'000) Opening balance (103) (143) Receipts 320 171 Payments (97) (131) Closing balance 120 (103) 2002/03 receipts included an amount of $147,190 for the conversion of the paper title register to digital format. This conversion will take place during 2003/04.

46. Schedule of Administered Items The Schedule of Administered Items are not controlled by the Department but are administered by it on behalf of the Government (i) Administered Expenses and Revenues (ii) Administered Assets and Liabilities 92 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Schedule of Administered Items For the Year Ended 30 June 2003

DBNGP Corridor Administered Item Trust Account Land Total Note 2003 2002 2003 2002 2003 2002 $'000 $'000 $'000 $'000 $'000 $'000

(i) Administered expenses and revenues Expenses Cost of sales Developed land 0 0 6,482 30,497 6,482 30,497 Undeveloped land 0 0 40,133 37,268 40,133 37,268 Closed roads 0 0 997 707 997 707 Other 1 0 0 411 213 411 213 Payments under the Dampier to Bunbury Pipeline Act 1997 1,502 2,766 0 0 1,502 2,766 Total administered expenses 1,502 2,766 48,023 68,685 49,525 71,451 Revenues Developed land 1 0 0 2,519 22,258 2,519 22,258 Undeveloped land 0 0 44,834 38,107 44,834 38,107 Closed roads 0 0 997 707 997 707 Lease 0 0 4,286 3,824 4,286 3,824 Other 0 0 29 45 29 45 Revenue collected under the Dampier to Bunbury Pipeline Act 1997 1,222 1,224 0 0 1,222 1,224 Total administered revenues 2 1,222 1,224 52,665 64,941 53,887 66,165

(ii) Administered assets and liabilities Assets Current Cash 33,380 36,474 300 153 33,680 36,627 Receivables 0 318 13,613 8,050 13,613 8,368 Inventory 0 0 0 0 Other 1 0 0 1,864 1,913 1,864 1,913 Non-current Plant and equipment 18 23 0 0 18 23 Receivables 0 0 8,646 10,077 8,646 10,077 Crown land 4,542 2,030 1,588,698 1,450,686 1,593,240 1,452,716 Total administered assets 37,940 38,845 1,613,121 1,470,879 1,651,061 1,509,724 Liabilities Current Unearned revenue 0 332 2,957 3,602 2,957 3,934 Payables 1 247 540 12 5 259 545 Total administered liabilities 247 872 2,969 3,607 3,216 4,479 93 DLI Contents Year in Review Review of Operations Products and Services Financial Statement Appendices Glossary

Schedule of Administered Items For the Year Ended 30 June 2003

Notes

1. In 2001-02 the Minister had a 26% interest in a joint venture with LandCorp and City of Bunbury to develop, subdivide and sell land in Bunbury. The following represents the Minister's interest in the joint venture operation: 2003 2002 $'000 $'000

Revenues 356 2 Expenses 411 104 Net profit (55) (102)

Assets 1,864 1,913 Liabilities 12 5 Net Assets 1,852 1,908

95 A – Legislation administered 96 B – DOLA Pricing policies 96 C – Electoral Act compliance 97 D – Waste Paper Recycling 97 E – Energy Smart Government Program 97 F – Sponsorship report 98 G - DOLA and WALIS publications available 2002 - 2003 9 5 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Appendices Appendix A Legislation affecting Departmental activities In carrying out its business activities, DOLA is affected by more than 100 different On 20 May 1986, His Excellency, the Governor in Executive Council, approved Acts administered by other departments or agencies. Some of the most significant of the establishment of the Department of Land Administration (DOLA). The Public these are: Service Board determined the effective date of operation as 1 July 1986. The Valuer - Evidence Act 1906 General’s Office was established in 1979, in accordance with the Valuation of Land - Freedom of Information Act 1992 Act 1978. On 30 June 2001, the Valuer General’s Office merged with the Department - Land Tax Assessment Act 1976 of Land Administration, in accordance with section 65 (2) of the Public Sector Management Act 1994. - Library Board of Western Australia Act 1951-1983 - Local Government Act 1995 Legislation administered - Native Title (State Provisions) Act 1999 DOLA is responsible for the administration of numerous Acts of Parliament relating to - Native Title Act (Commonwealth) 1993 land. Those most directly affecting the Department’s daily business activities are: - State Trading Concerns Act 1916 - Stamp Act 1921 Land Administration Act 1997 – provides for the administration, development and disposition of Crown land; creation and closure of roads; acquisition of land for public works; and full operation of DOLA International. In the performance of its obligations as a Government department, DOLA complies with the following Acts: Transfer of Land Act 1893 – establishes the Torrens System of registering freehold tenure, transactions and interests over land. - Anti-Corruption Commission Act 1988-1994 Registration of Deeds Act 1856 – outlines a system of registering conveyances, - Disability Services Act 1984 wills and other deeds affecting land for which no Certificate of Title has been issued. - Electoral Act 1907 Valuation of Land Act 1978 – established a central valuation authority to record, - Equal Opportunity Act 1984 coordinate and carry out values on property for all rating and taxing purposes within - Financial Administration and Audit Act 1985 the State. - Government Employees Superannuation Act 1987 Strata Titles Act 1985 – facilitates the subdivision of land into spaces for home - Industrial Relations Act 1979 units, and for the management of strata schemes. - Minimum Conditions of Employment Act 1993 Dampier to Bunbury Pipeline Act 1997 – DOLA assists the DBNGP Land Access - Occupational Safety and Health Act 1984 Minister in the administration of the Act. - Public Sector Management Act 1994 - Salaries and Allowances Act 1994 Licensed Surveyors Act 1909 and Regulations – outlines the rules and guidelines for the conduct of authorised surveys. - State Supply Commission Act 1991 - State Records Act 2000 Standard Survey Marks Act 1924 – outlines rules and guidelines for provision of - Workers’ Compensation and Rehabilitation Act 1981 survey marks. - Workplace Agreements Act 1993 9 6 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Appendix B Appendix C DOLA Pricing Policies Expenditure specified under theElectoral Act 1907 Under Treasurer’s Instruction 903, section 4(x), DOLA is required to advise of the In accordance with Section 175ZE of the The Electoral Act 1907, DOLA incurred the policies underlying the pricing of its goods and services. The fees and charges DOLA following expenditure in: applies to its products and services are determined by: • Advertising agencies; • Market research organisations; (a) the application of the principle of recovering the full or partial cost of the • Polling organisations; product or service (which is determined by whether it is categorised as a • Direct mail organisations; and ‘State good’ or not); or • Media advertising organisations. (b) the maintenance of parity pricing with similar products in the market place; or (c) as determined by the suppliers, where DOLA acts as the agent. In relation to particular classes of expenditure, DOLA reports the following: Advertising agencies – $375,987.68 For the three major categories of products and services provided by DOLA, the Advertising for job vacancies, the calling of tenders, and public notices in relation to following apply: the sale, lease or development of Crown land as required by the Land Administration • Crown land – the reserve price or sale price of land offered for auction or Act; and corporate communications. sale, and rentals of leased land are based on the valuation established by Marketforce ...... $312,206.00 the Valuer General’s Office. Information regarding land prices is contained in WA Newspapers Pty Ltd...... $130.10 the relevant sales brochures or lists of Land for Sale or Lease in WA. These State Law Publisher ...... $4,650.15 publications are available from DOLA’s Land Administration Services Branch. Department of Premier and Cabinet...... $10,358.72 • Some Crown land may be sold or leased at reduced or nominal prices, Toucan Display Systems ...... $750.00 reflecting social benefit issues including closed private streets sold to Photoplay ...... $5,663.05 eliminate nuisances or properties leased to community groups. Bulldog Graphics ...... $2,830.00 • Land registration services – the basis for determining the cost of the service TOTAL...... $336 588.02 is in accordance with the concepts set out in Section 5 of A User’s Guide to Market research organisations – $69,911.46 the Consolidated Fund Budget Process available from the Department of Research Solutions ...... $69.86 the Treasury, and the Government’s Competitive Tendering and Contracting Bureau of Tourism ...... $45.46 Guidelines. Polling Organisations – Nil • The current list of fees for land registration products and services were implemented on 16 July 2001. It was published in the 13 July Government Direct Mail Organisations - $2,177.50 Gazette. Disco Direct Mailing Service...... $877.50 • Mapping products and services – the prices for these are determined by Post Data...... $1,300.00 applying the principles that are set out in the previous paragraphs. Prices Media advertising organisations – $32,722.68 currently applying to mapping products and services are available from Media Monitors...... $25,764.45 DOLA’s Land Information Products and Services section, Midland. Rehame Australia ...... $6,958.23

DOLA has reviewed the pricing of fundamental land information data sets under the The total amount paid by DOLA for expenditure specified in the Act during 2002-2003 State Trading Concerns Act and the WALIS Data Transfer and Pricing Policy. was $441,399.66. 9 7 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Appendix D Appendix F Wastepaper Recycling Sponsorship Report DOLA’s Contract and Building Services (CABS) collected 23.150 tonnes of waste DOLA’s Sponsorship Policy and guidelines for giving and accepting sponsorships paper in 2002-2003. were endorsed in April 1998. In accordance with the policy, the following details are reported: Appendix E DOLA Sponsorship Received Energy Smart Government Program Organisation Purpose Cash In Kind Total In accordance with the Energy Smart Government policy DOLA has committed to achieve a 12% reduction in non-transport related energy use by 2006/07 with a 5% StateWest Credit ...... DOLA International reduction targeted for 2002/03. Women’s Day Breakfast $1000 ...... $1000 StateWest Credit ...... DOLA Fun Run ...... $400...... $400 Energy Smart Government Baseline 2002/2003 Total Received...... $1,400 program Data Actuals Energy Consumption (MJ) 2489000 2234200 10.24 International Women’s Day is held annually on 8 March. StateWest Credit’s Energy Cost ($) 732548 707889 3.4 sponsorship contributed to the cost of hosting the event. Greenhouse Gas Emissions 6362 5711 10.23

(tonnes of CO2) Performance indicators DOLA Sponsorship Given – Nil ♦ MJ/sqm 1205 964 20 ♦ MJ/FTE 30936 26352 14.82

During the year the following energy saving initiative was undertaken: • DOLA entered into a pilot program with Honeywell for Energy Performance Contracting, a first for Government in WA. The contract includes four Performance Improvement Measures upon which the financial guarantee of Honeywell in regards to energy expenditure is reliant upon, and where not achieved, Honeywell will have to meet the shortfall. 9 8 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Appendix G Land Acquisitions (May 1999) DOLA and WALIS Publications Available 2002-2003 Management of the Crown Estate (May 1999) Pastoral Leases (May 1999) DOLA and WALIS publications may be available in one or more of the following Reserves (May 1999) formats: Road Closures and Disposals (May 1999) • Hard copy • Electronic copy on the DOLA website Customer Information Bulletin, Number 124-130 • Digital copy (CD-Rom) Customer Accounting System (CAS) — Conditions of Use, November, 1993 Customer Product Guides List of DOLA publications: Customer Remote Searching System – Conditions of Use, November 1993 A Guide to Strata Titles Customer Remote Search System – A Better Way to Access land information, Adding a Spouse to Your Land Title – A Guide to Preparing the Documents, March January 2002 2002 Customer Remote Search Internet Guide An Inventory and Condition Survey of the Sandstone-Yalgoo-Paynes Find Area, Customer Remote Search Users’ Manual Western Australia Customer Service Bulletin – New Access Arrangements and Prices for Spatial Application and Transfer of Land by Personal Representative – A Guide to Preparing Cadastral Information and Tenure Information the Documents, March 2002 DOLA Annual Report 1999-2000 Business Activity Profile, 12 issues DOLA Bulletin, fortnightly staff information bulletin, 26 issues Central Map Agency, Historical Plans, Exploration Plans, Early Crown Survey Maps, DOLA Code of Corporate Governance Practice (August 1999) French Exploration Charts DOLA General Conditions of Contract Central Map Agency, Catalogue of Products and Services DOLA, Looking After Your Interests in Land (2nd Edition, June 1998; two reprints) Changing Name on Certificates of Title due to Marriage – A Guide to Preparing the DOLA Products and Services Guide, Second Edition, 1995 Documents, March 2002 DOLA’s Code of Business Conduct (revised June 1998) Changing Names and Addresses on Certificates of Title – A Guide to Preparing the Documents, May 2000 DOLA’S Information Statement (revised May 2000) Changing your Birth Name on Certificates of Title, October 2001 DOLA International – Partnering Development of Sustainable Land Administration Systems Conveyancing Support Service Draft Data Standards for Some WALIS Data Sets (For Comment), October 1998 Crown Registration Guidelines for Western Australia (1999) EAS2 Users’ Manual Crown Lands: Emergency Services Directory – Perth North Region Creation of Roads (April 1999) Emergency Services Directory – Avon Region Crown Land Sales (May 1999) Faxing – The DOLA Way Crown Easements (May 1999) Fieldbook Presentation of Subdivisions By Early Issue of Title Procedures – Crown Leases (May 1999) Examples of Preferred Practice 9 9 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Geographic Name Approvals in Western Australia, two issues Registrar’s Practice Note, one revision GDA 94 Brochure Remote Sensing Services, AGIMAGE On-farm Use of Satellite Data Government Land Administration in WA, April 2001 Remote Sensing Services, Monitoring and Managing — The Fight Against Fire Using Helpful Hints on Strata Development, August 1995, (Revised) the NOAA-AVHRR Satellite How to Complete an Historical Search, February, 1995 Remote Sensing Services, Vegetation Watch Project — Questions and Answers How to Prepare an Application for New Title to Replace One Lost or Destroyed, Remote Sensing Services, Services and Products from Earth Observation by October 2002 Satellite How to Register a Notification of Change of By-Laws on Strata Plans Remote Searching — DOLA Technology Helping You, December, 1993 How to Register Exemptions from Certain Provisions from Strata Plans Comprising Report on Damage Caused by the Flood of the Ashburton River in February 1997 Three to Five Lots Searching for Land Information Land Enquiry Centre, Materialise Hardcopy (Report/Plot) Products Simple Transfer of Land – A Guide to Preparing the Documents, October 2002 Land Enquiry Centre, Microfiche Products SmartRegister Project Brochures Land for Sale or Lease, 12 issues Guidelines to Using SmartRegister LandMarks magazine, four issues The Future is SmartRegister Land Monitor—Monitoring for Management Changes to Customer Remote Search and Search Transmission Centre Land Development Process Using Early Issue Procedure Title Ordering Land Lingo—A Glossary of Definitions and Terms Used in Land Administration, State Maps 3rd Edition, June 1997 1:25,000 Topographic 1:50,000 Topographic/Cadastral Land Titles Registration Practice Manual, Edition 7, February 2001 1:1,000,000 Road Maps Land Titles Survey and Plan Practice Manual 1: 3,000,000 Road Maps Maps and Their Uses Booklet StreetSmart® City and Town Series Maps Native Title in Western Australia, 1995 Albany New Horizons Strategic Plan 2000-2005, March 2000 Avon Arc Broome & Kununurra PanAIRama CDs Bunbury Pastoral Lands Board Busselton & Dunsborough Destocking of Leases Collie Management of Goats on Pastoral Leases Geraldton Guidelines for the Preparation of a Management Plan Kalgoorlie Karratha & Dampier Sale and Transfer of Leases Mandurah Standard Conditions for Transfer for a Pastoral Lease Margaret River & Augusta Subleasing of Leases StreetSmart® Street Directory 2001, 2002, 2003 Principles, Policies and Procedures Geographic Names Committee, February, 1994 StreetSmart® Street Express 2000, 2001, 2002 1 0 0 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

StreetSmart® Touring Maps List of WALIS Publications Pilbara Guidelines for the WALIS Pricing and Transfer Policy South west corner Information About Your Corner of the World Southern Forests Batavia Coast Introducing the WALIS Council, November 1998 Gascoyne Coast Interrogator, CD-Rom, April 2001 Greater South West Proceedings of WALIS Forum – 1994 –2000, 2002 Kimberley WA Atlas Flyer and Postcard Lower Great Southern Goldfields-Esperance WALIS Pricing and Transfer Policy for Land and Geographic Information held by Mid west Western Australian State Government agencies StreetSmart® Perth & Environs WALIS Strategic Directions 2000-2001 StreetSmart® MetroMaps, 18 in series Travellers Atlas of WA Edition 7 StreetSmart® Metro Local Government Authority & Locality Boundaries StreetSmart® City to Bush Series Maps StreetSmart® Metro Arterial Roads StreetSmart® Perth CBD StreetSmart® Fremantle CBD StreetSmart® Mandurah CBD StreetSmart® Perth Inner Metro StreetSmart® Various Town Maps StreetSmart® Eastern Stirlings Maps StreetSmart® LAS Regional Boundary Maps StreetSmart® Local Government Authority Maps with Street Addresses Strata Titles Manual (1999) Survey Marks in Pastoral Areas Survivorship Application Upon Death of a Joint Tenant – A Guide to Preparing the Documents, October 2002 Transfer of Land following Divorce, a guide to preparing the documents, March 2002 Transverse Mercator Project Grids 1995 WASTAC Annual Report 1997, 1998 and 1999 Welcome to Your New Address Your Guide to Lodging a Caveat under Section 137, May 1997 (Revised) 1 0 1 | D L I Contents | Year in Review | Review of Operations | Products and Services | Financial Statement | Appendices | Glossary

Glossary of Land Terms Cadastral data or information – usually refers to survey data relating to land boundaries

Crown estate – (also called Government lands) any parcel of Western Australian land not held in freehold, including reserved and leased land and to three nautical miles from shore.

Crown land – (also called Government land) all land in Western Australia not held in freehold, including coastal waters and the seabed.

Geocentric Datum – a reference surface which has as its origin the Earth’s centre of mass.

Geodetic – related to the measurement of large portions of the earth’s surface that takes into account the curvature, shape and dimensions of the earth.

Geospatial data – land measurements derived from the geodetic control that defines the earth’s surface

Individually rectified– to individually remove the natural distortions in photographs for use in conjunction with other map data.

Seamless mosaic – individual photographs ‘stitched’ together and appearing as a single larger piece

Spatial data – (see also cadastral data and geospatial data) data related to the measurement of land, often refers to land boundary measurements held as cadastral data

Tenure – the manner of holding land, for example freehold or leasehold.