1 WELCOME TO THE STOOP At Harlequins, we pride ourselves on offering a warm welcome to supporters of all ages, backgrounds, abilities and circumstances and want to ensure you have the best possible experience when visiting The Stoop.

We have created this guide to help you plan your visit with particular reference to transport and accessible seating and facilities, but if you require any further information contact details can be found on Page 14 of this document.

We hope you enjoy your visit.

2 2 CONTENTS WELCOME TO THE STOOP 2 GETTING TO THE STOOP 4

MATCHDAY 8

ACCESSIBILITY MAP 11

ADDITIONAL INFORMATION 12

PLANS FOR THE STOOP 13

GET IN TOUCH 14

3 3 BY RAIL The nearest train station is , GETTING TO which is approximately a 15 minute walk from the stadium. Turn right out THE STOOP of the station continue down Whitton Road. Proceed down Court Way and The Twickenham Stoop is located just turn left on to Egerton road. At the mini- off the A316 and can be reached by a roundabout, turn right onto Craneford number of different transport methods Way and enter the stadium at the including rail, bus and car. The Stadium end of the road. Regular trains run to is walking distance from Twickenham Twickenham from London Waterloo, High Street and is only a few hundred Clapham Junction, Reading, Ascot and metres away from , Windsor & Eton Riverside. the home of rugby. Twickenham is fully accessible to wheelchair users. Access to platforms 4 ADDRESS and 5 (for trains to Reading, Wimbledon, The Twickenham Stoop Windsor, Richmond, Clapham and Langhorn Drive London Waterloo) is via a staff-operated Twickenham stair lift. Please ask a member of staff Middlesex for assistance. Access to platform 3 (for TW2 7SX stopping services to London Waterloo and all Waterloo bound services on

4 4 matchdays) is via the car park - please stadium are Whitton, St Margarets and approach staff at the main entrance who Hounslow. The London Overground will be happy to assist you. Staff are service also runs from Richmond to available between 06:15 – 22:45. North London and Stratford. The nearest Underground stations are Hounslow East Please note that there will be no step- for the Piccadilly Line, and Richmond for free access to Platforms 4 and 5 the District Line. (fast trains to London and services to Reading) until December 2018. If you are For further information on train travel at Twickenham station, please speak to visit: http://www.nationalrail.co.uk/ station staff who will make alternative stations_destinations/TWI.aspx arrangements if you require step free access. The nearest stations with step- free access are Whitton and Richmond. BY BUS Bus numbers 281, 267, 481, 681 and You will find the station staffed at the H20 have regular services passing close following times on matchday: to the stadium. Alternatively, the R68, R70, 33, 110, 290, H22 or 490 stop on Friday: 06:15 - 22:45 Twickenham High Street, where the Saturday: 06:15 - 22:45 stadium is a short walk away over the River Crane. Sunday: 08:00 - 20:00 Every London bus route is wheelchair Other stations in the vicinity of the accessible, with automatic ramps and

5 5 Turning back on yourself the stadium designated wheelchair spaces. is located 500 metres on the left via Langhorn Drive. For more information visit: http:// content.tfl.gov.uk/bus-route-maps/ twickenham-a4-150717.pdf

BY BICYCLE Bicycle parking facilities are provided outside Gate 1 – The Jason Leonard Gate and Gate 3 – The Bob Hiller Gate. Please bring your own locks and chains. Harlequins cannot accept any responsibility for any loss or damage to bicycles.

BY CAR From the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit.

6 6 CAR PARKING drop off point. We have a dedicated area at Gate 1 - The Jason Leonard Gate for BLUE BADGE HOLDERS pick up and drop off. This area can be Complimentary parking is provided for reached by entering The Stoop directly blue badge holders - please drive into via the A316 and turning right at the first the ground via Langhorn Drive and a round about. This area has a flat entry steward will direct you to one of the point into the Stadium and is close to reserved bays. Please note these bays many accessible seats and facilities. are offered on a first come, first served basis. Please note supporters will need a valid match ticket, membership card or proof of purchase to gain access into the blue badge parking area.

Parking is available to the public in the Rosebine car park for £10. To access the Rosebine car park continue past The Stoop on your left and continue on the A316. The Rosebine car park is located 200 metres on the left after passing the stadium.

GETTING DROPPED OFF? Harlequins have a dedicated accessible

7 7 West. Non-wheelchair users can discuss their seats with the Ticketing team. We MATCHDAY would advise that these seats be in the DHL or West stand as these stands host most of our facilities. Please see the TICKETS Stoop Accessible Map on Page 11 for To purchase any accessible tickets locations. please call our Ticketing team on 020 8410 6010. WHEELCHAIR USERS If you are registered as disabled you will LEVEL ONE be entitled to a carer ticket. There are A limited number of seats are available many forms of proof that we accept as for Members in the West Stand on proof to issue the carer ticket. A carer the Jason Leonard balcony. These ticket can only be issued along with seats are currently all occupied for proof of disability and a ticket purchase. the 2018/19 season. To express your interest in joining the waiting list for WHEELCHAIR USERS this viewing area please contact us at [email protected]. PITCH SIDE We have accessible seats for wheelchair AMBULANT SUPPORTERS users located in the DHL and West stands, with the majority of these in the If you have specific seating needs that

8 8 require a particular stand, block or row, Gate and Gate 3 – The Bob Hiller Gate please contact our Ticketing team to are the most popular arrival points, but discuss your requirements in more detail when booking please ask our Ticketing and we will do our best to accommodate team for the best option dependent on you. your needs and travel arrangements.

The DHL and West stands are front loading with seat access from ground level. Seats in the North and South AMENITIES stands are accessed from stairs behind FOOD & DRINK the stands, entering from the 7th row in the North and the 11th row in the South. The Stoop has a large selection of gourmet food options as well as traditional rugby fare. While the majority STADIUM ACCESS of these outlets are in the South West Corner we also have a number of options The Stoop has three access gates with behind the North Stand and in each of turnstiles and you should select yours the internal bars. While the permanent based on your needs, mode of transport food stores have lowered counters, and seat location using the accessible some of the temporary food options map on Page 11 of this guide. have higher counters but are more than happy to assist with ordering. If required, our stewards will open gates for you to enter through, rather than We have a number of internal and turnstiles. Gate 1 – The Jason Leonard

9 9 external bars around the stadium serving ACCESSIBLE TOILETS a wide selection of beers, wine and spirits. Both the DHL and West Stand have accessible toilet facilities at pitch level HARLEQUINS OFFICIAL STORES and there are an additional four located outside the inner bowl of the stadium. There are two Harlequins Official These are located close to entrances/ Matchday stores in the North West and exits and to our food and drink South East corner of the grounds. concessions and require a RADAR key to be opened. The Harlequins Official Stores are extremely busy on matchdays and can If you require the use of an accessible get crowded and may overwhelm some toilet but do not own a RADAR key guests who are not comfortable in please inform a steward when you crowds. We advise coming into the shop arrive so we can issue you one. We may in the hour after gates open to avoid the require a non-monetary deposit for this crowds, our stadium store is also open which will be returned at the end of the during the week from 10:00 to 16:00 and match on receipt of the key, such as a is considerably quieter during this time. driver’s licence, passport or credit/bank card. An induction loop is available at the Harlequins Official Store in the West Stand.

10 10 11 11 loud noises.

ADDITIONAL Matchday programmes are available at all fixtures at The Stoop and are available just inside stadium entrances. INFORMATION Programmes are priced at £3 and can only be purchased with cash. For those wanting to hear commentary of the game, we offer a Fan Radio service for all matches at The Stoop which is particularly helpful for visually impaired supporters. These can be purchased at the Harlequins Official Store on matchday for £15 and can be used throughout the season at all home and away matches played in England. If you need assistance in securing a Fan Radio on matchday or in advance, please contact the club and we will assist.

Assistance dogs and service animals are welcome at The Stoop, but please be aware that some elements of a matchday may involve large amounts of people and

12 12 consultation programme with our supporters and neighbours that will PLANS FOR include community days, public exhibitions, meetings and online updates. You can find details of these THE STOOP when available over the coming months, and have your say, by visiting our In late 2017 Harlequins announced its website or emailing [email protected]. intention to create a new neighbourhood on the current site of The Twickenham Stoop with the aim of positioning the Club at the centre of the local community, delivering a state-of-the- art stadium and ensuring the long-term financial stability of Harlequins.

An important aspect of any proposal for a new stadium and surrounding facilities will be ensuring that the site is fully accessible to supporters and facilities for disabled supporters are of the highest grade.

We will be carrying out a lengthy

13 13 You can also email us at [email protected] and we GET IN recommend following us on social media TOUCH for up to the minute news and content. If you wish to speak to someone personally, have any recommendations on how we could improve your experience or have a question that is not answered here, please contact us using the details below.

Ben Trupiano 020 8410 6000 Customer Experience Executive 020 8410 6044 [email protected] [email protected]

Ryan Middleton Match Manager [email protected] Harlequins 020 8410 6077 HarlequinsLadies

Harlequins HarlequinsLadies

@Harlequins @HarlequinsWomen

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