Sorting out Your Bills Who Is My Supplier?

Sorting Out Your Bills Who is My Supplier?

Electric: Use the link to find out who’s your electricity supplier https://www.westernpower.co.uk/ You will need to scroll down to where it says ‘who is my supplier’ and click on the icon.

Gas: Use the link to find out who’s your gas supplier https://findmysupplier.energy/webapp/index.html

Water: Use the link to find out who supplies your water https://www.water.org.uk/advice-for- customers/find-your-supplier/ Contacting Your Suppliers

You can use the drop box link to access the template Supplier Contact Details

We have made a list of some of the suppliers email addresses for your reference. You will also find the supplier’s contact details and telephone number online.

Q) I moved in 2 weeks after my tenancy started. Will the meter readings be accurate? A) There may be appliances using some energy such as the fridge freezer. However, this will not have much of an impact on the meter readings. If you are unsure, you can ask us for the meter readings obtained from the day of your move in.

Q) I didn’t move in until 2 weeks after my tenancy start date- why should I be responsible for bills before I moved in? A) Although you may not be using energy, you are still responsible for bills for the entire length of your tenancy. Suppliers tend to add on a standing charge, which means that although no energy is being used, there will still be a small bill.

Q) Can I change suppliers? A) Yes. But you must email us and let us know who your new suppliers are.

Q) My bill seems high. What should I do? A) Make sure you take meter readings often, and be sure to send these to the suppliers. That way, they can create an accurate bill.

Q) There is a letter addressed to someone else/previous occupiers. What should I do? A) You should write on the letter “ADDRESSEE NO LONGER LIVES AT THIS ADDRESS” and post it in your nearest letter box. Please also let us know when you receive letters and we will be able to contact the previous tenants.