Annual Report 2012 - 13

MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS GOVERMENT OF INDIA NEW DELHI http://www.persmin.gov.in

Contents Contentsontents

List of Chapters Page Nos.

De p a r t m e n t o f Pe r s o n n e l & Tr a i n i n g

1 In t r o d u c t i o n 7–12

2 Ma j o r In i t i a t i v e s d u r i n g t h e y e a r 13–22

3 Pe r s o n n e l Po l i c i e s 23–50

Re c r u i t m e n t Ag e n c i e s

Re s e r v a t i o n i n Se r v i c e s

Re s e r v a t i o n f o r Pe r s o n s w i t h Pi s a b i l i t i e s

4 Ca d r e Ma n a g e m e n t 51–66

In d i a n Ad mi n i s t r a t i v e Se r v i c e (IAS)

Ce n t r a l Se c r e t a r i a t Se r v i c e (CSS)

Ce n t r a l Se c r e t a r i a t St e n o g r a p h e r s ' Se r v i c e (CSSS)

Ce n t r a l Se c r e t a r i a t Cl e r i c a l Se r v i c e (CSCS)

St a t e Re o r g a n i z a t i o n

5 Se n i o r App o i n t m e n t s u n d e r Go v e r n m e n t o f In d i a 67–72

6 Tr a i n i n g Po l i c y a n d Pr o g r a mm e s 73–86

7 Tr a i n i n g In s t i t u t i o n s 87–108

8 Ad mi n i s t r a t i v e Vi g i l a n c e Di v i s i o n 109–116

9 Ce n t r a l Bu r e a u o f In v e s t i g a t i o n 117–130

10 Jo i n t Co n s u l t a t i v e Ma c h i n e r y 131–132

11 Ad mi n i s t r a t i v e Tr i b u n a l s 133–136

12 St a f f We l f a r e 137–144

13 Ri g h t t o In f o r m a t i o n 145–150

14 Re s u l t s Fr a m e w o r k Do c u m e n t (RFD) 151–164

15 Pr o g r e s s i v e u s e o f Hi n d i a s Of f i c i a l Wo r k s 165–168

16 Fi n a n c i a l Ma n a g e m e n t 169–176

3 De p a r t m e n t o f Ad ministrative Re f o r m s a n d Pu b l i c Gr i e v a n c e s 177–184

17 Ad mi n i s t r a t i v e Re f o r m s 185–196

18 Pu b l i c Gr i e v a n c e s 197–206

19 Or g a n i z a t i o n a n d Me t h o d s Di v i s i o n 207-208

20 E–Go v e r n a n c e 209–212

21 In t e r n a t i o n a l Ex c h a n g e & Co o p e r a t i o n (IE&C) 213–220

22 Do c u m e n t a t i o n a n d Di s s e mi n a t i o n Di v i s i o n (D&D) 221–226

An n e x u r e s /Bo o k s /Ch a p t e r –w i s e Ma j o r In i t i a t i v e s 227–238

23 De p a r t m e n t o f Pe n s i o n a n d Pe n s i o n e r s ’ We l f a r e 239–246 Ministry of Personnel, Public Grievances and Pensions Department of Personnel & Training

Vision

To develop an enabling environment for the development and management of human resources of the Government for efficient, effective, accountable, responsive and transparent governance.

Mission

1. Providing a dynamic framework of personnel policies and procedures for the effective functioning of the government.

2. Developing competence and innovation in government.

3. Building capacity of human resources at all levels of government for efficient delivery of public services.

4. Inculcating and supporting a culture of transparency, accountability and zero tolerance of corruption in public affairs.

5. Institutionalizing a system for a constructive ongoing engagement with the stakeholders.

5

Introduction

CHAPTER-1

INTRODUCTION

1.0 The Ministry of Personnel, Public to recruitment, regulation of service Grievances and Pensions is under the conditions, and deputation of personnel direct charge of the Prime Minister of India. besides advising all organisations of the The Minister of State (Personnel, Public Central Government on issues pertaining Grievances and Pensions) also holds the to personnel management. portfolio of PMO. The Ministry of Personnel, Major Initiatives taken during the year Public Grievances and Pensions is the 2012-2013 have been brought out in nodal Ministry responsible for personnel Chapter 2. matters, especially in respect of issues concerning recruitment, training, career Personnel Policies development, staff welfare, administrative (Chapter 3) reforms and post retirement dispensation. 1.2 The Department is responsible for framing rules and regulations governing 1.1 The Ministry comprises of three service conditions including recruitment Departments: rules, promotions and seniority, Flexible (i) Department of Personnel and Training Complementing Scheme, leave travel (DoPT); concession, deputation and child care leave (ii) Department of Administrative Reforms of employees. Personnel are recruited for and Public Grievances; and the central government by the Union Public Service Commission through competitive (iii) Department of Pension and Pensioners’ examinations conducted by them for Welfare. appointments to higher civil services and Department of Personnel and Training through the Staff Selection Commission (DoPT) under the charge of Secretary of non-gazetted staff in Group-B & (Personnel) comprises of six wings namely; C categories. In order to achieve the Establishment Officer, Services and objective of upliftment and welfare of the Vigilance, Establishment, Administrative Scheduled Castes and Scheduled Tribes, Tribunal and Administration, & Training. Other Backward Classes and Persons with Each of these wings is headed by an officer of Disabilities, the Department is responsible the rank of Joint Secretary or an Additional for framing policies to provide reservation Secretary. The Organisational chart of the to these groups in various central Department is at next page. DoPT acts government services and for monitoring its as the formulator of policies pertaining implementation.

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Prime Minister

MOS (PP)

Secretary (Personnel)

AS (S&V) EO & AS JS (AT & A) JS (E) JS (Training) Secretary (PESB)

JS (V-I) Dir (SM) Dir (Admn) Dir (E-I) Dir (Bud & Coord) DIR (PESB)

DS (V-I) Dir (ACC) Dir (AT) Dir (E-II) Dir (LTTP) DSW (PESB)

DS (V-IV) Dir (PR) Dir (CRD) Dir (E) DS (DFFT)

JS (V-II) Dir (MM) Dir (CS-I) Dir (L & A) DS (Trg)

Dir (V-II) Dir (CS-II) DS (Pay) DS (PIIA) DS (Res) DS (V-III) DS (JCA) JD (In Service Trg) DS (SR) JS (V-I) DS (IR) Dir (C)

DS (W)

Dir (AIS)

Dir (S)

Abbreviations Used in the Organization Chart

ACC - Appointments Committee of Cabinet ADMN - Administration AIS - All India Services BUD - Budget AS - Additional Secretary AT - Administrative Tribunal AT & A - Administrative Tribunal & Administration C - Canteens CRID - Cadre Review Division CS - Central Services CWO - Chief Welfare Officer PIIA - Pathways for an inclusive Indian Administration DFFT - Domestic Funding of Foreign Training DS - Deputy Secretary DIR - Director JCA - Joint Consultative Machinery and Arbitrations E - Establishment LTTP - Long Term Training Programme EO - Establishment Officer L&A - Leave & Allowances IR - Information Rights PESB - Public Enterprises Selection Board JS - Joint Secretary RES - REservation MOS - Minister of State S & V - Services & Vigilance PR - Personal Record SR - State Reorganization MM - Middle Management TRG - Training S - Services V - Vigilance SM - Senior Management W - Welfare

8 Introduction

Cadre Management (Chapter 4) addition, all appointments by promotion, 1.3 This Department is responsible which require the approval of the ACC are for management of the cadres of All also processed by the Department. India Services (AIS)(IAS, IPS and IFS) Training Policy and Programmes and all three Secretariat Services namely (Chapter 6) Central Secretariat Services (CSS), Central Secretariat Stenographers’ Services (CSSS) 1.5 The Department is the nodal and Central Secretariat Clerical Services Department to impart training to the (CSCS). In addition, this Department frames government functionaries. The training and also revises Rules and Regulations wing of the DoPT formulates policies and regarding conditions of Service of the implements its training programmes by All India Services, such as Indian Police identifying areas of training, designing Service (IPS) and Indian Forest Service training programmes, development of (IFS), in consultation with the Ministry of trainers and training capabilities and Home Affairs and Ministry of Environment administering policies in training. Major and Forests. This Department is also training activities undertaken during the responsible for cadre review of 58 Central year are (i) In-service training of IAS officers Group ‘A’ Services on a periodic basis. (ii) Mid-Career Training of IAS Officers (iii) Senior Appointments under the Domestic Funding of Foreign Training Government of India (Chapter 5) (iv) Post Graduate Programmes in Public Policy (v) Training Support, (vi) Intensive 1.4 The Department deals with Training Programme, (vii) Augmentation of appointments at senior level and personnel the Capacity of training institutions (viii) policies of the Government of India. All Distance and e-learning initiatives and (ix) proposals for senior appointments under e-governance initiatives. the Government of India, which require the approval of the Appointments Committee Training Institutions (Chapter 7) of the Cabinet (ACC), are processed by the Department. These include board level 1.6 Lal Bahadur Shastri National appointments to Central Public Sector Academy of Administration (LBSNAA), Undertakings and appointments under Mussourie, Uttarakhand and Institute the Central Staffing Scheme for posts of of Secretariat Training and Management Joint Secretaries, Directors and Deputy (ISTM), Delhi are two premier training Secretaries in Ministries / Departments. In institutions, attached to this Department.

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These institutes cater to the needs India by a Resolution dated April 1, 1963 of human resource development by to not only investigate cases of bribery and imparting training to all officers of Central corruption, but also violation of central fiscal Government at frequent intervals for laws, major frauds relating to Government their career progression. The Department of India Departments, Public Joint Stock also supports the Indian Institute of Companies, passport frauds and serious Public Administration (IIPA) which is an crimes committed by organized gangs and autonomous organisation, in undertaking professional criminals. CBI was further advance training programmes for strengthened by the addition of Economic administrators as well as researchers on Offences Wing by the Government of India issues relating to public administration. by Resolution dated February 2, 1964. Administrative Vigilance Joint Consultative Machinery (Chapter 8) (Chapter 10) 1.7 The Department is the nodal 1.9 The Government provides for a agency responsible for formulation and Joint Consultative Machinery for joint implementation of vigilance and anti- consultation at three levels between the corruption policies of the Government. Central Government and its employees Administrative Vigilance Wing in the for promoting harmonious relations and Department oversees government securing optimum level of co-operation programme for maintenance of discipline between the Central Government and its and eradication of corruption from public employees in matters of common concern. service. The Government has ratified The objective is to increase the efficiency of the United Nations Convention against public services along with the well-being of Corruption (UNCAC). The Central Vigilance the employees. The three tiers are: Commission (CVC) advises the Central (i) National Council – at the apex level, Government on all vigilance matters. The functioning under the Department of jurisdiction of the Commission extends to Personnel and Training. all the organisations to which the executive (ii) Department Councils – functioning powers of the Union of India extend. at the level of the Ministries/ Central Bureau of Investigation Departments. (Chapter 9) (iii) Office Councils – functioning at 1.8 Central Bureau of Investigation offices/organisations under various (CBI) was set up by the Government of Ministries/Departments.

10 Introduction

1.10 The Scheme has proved to be an Right to Information effective forum for amicable settlement (Chapter 13) of grievances of the Central Government 1.13 The Department has brought out employees relating to their service matters etc. a comprehensive law in order to ensure right to information to the Citizens of India Central Administrative Tribunal in almost entire matters of governance at (Chapter 11) all levels from Central Government to the local self-government. The Law (RTI Act, 1.11 In order to provide speedy and inexpensive justice delivery system to 2005) has provided a mechanism where the employees who feel aggrieved by the Central Information Commission, being Government decisions, the Government the apex body at the Centre, facilitates set up the Central Administrative Tribunal its citizenry in accessing information in (CAT) in 1985, which now deals with all a time bound, hassle free and affordable cases relating to service matters. The CAT manner. has 17 regular benches, 15 of which operate Results Framework Document for at the Principal seats of High Courts and the the Department (Chapter 14) remaining two are at Jaipur and Lucknow. 1.14 A system for Monitoring and Staff Welfare Evaluating the Performance of all (Chapter 12) Government Departments and Ministries 1.12 The Central Government being has been put in place. The system provides the largest single employer in the country for preparation of a Results Framework discharges its responsibility for looking Document (RFD) by the Department, after the welfare of employees through summarizing the main objectives and various welfare measures. The Department corresponding action for the year. DoPT also extends support to various staff has prepared its RFD listing out various welfare measures. The DoPT is the nodal objectives to be achieved in a given time Department for four registered societies frame for monitoring and proper evaluation set up for the welfare of the Government of its performance at the end of the year. employees and their families. In addition, As part of RFD exercise, this Department the Department lays down policies for has prepared its Strategy and Strategic Departmental Canteens and supports the Plan for five years after consultation with Resident Welfare Associations. the stakeholders.

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Progressive Use of Hindi Financial Management (Chapter 15) (Chapter 16) 1.15 The Department is fully committed 1.16 In order to promote the various to promote the use of Hindi as the official programmes administered by this language, in official matters and motivate Department, an annual allocation compliance of the provisions of the Official of Rs.279 crores was made in the Language Act, 1963, the rules framed there annual plan outlay and Rs.615.67 under. The Department also ensures that crores under non-plan allocation for the the spirit of various orders and guidelines year 2012-13. The requirements and issued by the Department of Official priorities of its attached and subordinate Language are appropriately enforced for offices were kept in view while making implementation of the official language budgetary allocations to them by policy of the Union. The Department this Department. No PAC and CAG has an Official Language Division which Observation/Para is pending in respect of monitors the implementation of the policy this Department. in the Department.

12 Major Initiatives During The Year

CHAPTER 2

MAJOR INITIATIVES DURING THE YEAR

Lokpal and Lokayuktas Bill, 2011 the Cabinet in its meeting held on 31st January, 2013. 2.1 Upon consideration of the recommendations of the 48th report of The Public Interest Disclosure and the Parliamentary Standing Committee Protection of Persons Making the on Lokpal, the Government withdrew the Disclosure Bill, 2010 (The Whistle Lokpal Bill, 2011 pending in the Lok Sabha Blowers Protection Bill, 2011) and introduced a new comprehensive Lokpal and Lokayuktas Bill, 2011 in the 2.2 In order to establish a mechanism Lok Sabha on 22.12.2011 to establish to receive complaints relating to disclosure the institution of Lokpal at the Centre on any allegation of corruption or willful and Lokayukta at the level of States. The misuse of power of discretion against any said Bill was passed by the Lok Sabha on public servant and to inquire or cause an 27.12.2011 and transmitted to the Rajya inquiry into such disclosures and to provide Sabha. The Bill was taken up for discussion adequate safeguards against victimization and passing in the Rajya Sabha on of the persons making such complaint 29.12.2011 but the discussion remained and for matters connected therewith inconclusive. Subsequently, the Rajya or incidental thereto, the Government Sabha adopted a motion on 21.05.2012 introduced “The Public Interest Disclosure and referred the Bill to a Select Committee and Protection to Persons Making the of the Rajya Sabha for examination and Disclosure Bill, 2010” in the Lok Sabha report. The Select Committee submitted its on 26.08.2010 and after that the Bill report to the Rajya Sabha on 23.11.2012. was referred to the Department Related The recommendations of the Select Parliamentary Standing Committee. The Committee were examined and proposal recommendations of the Parliamentary for moving official amendments to the Standing Committee were considered Bill as reported by the Select Committee and the Cabinet in its meeting held on have been considered and approved by 13.12.2011 approved official amendments

13 Annual Report 2012-2013 to the Bill which included renaming it as for capacity building measures for civil “The Whistle Blowers Protection Bill, 2011”. servants to face the emerging challenges The Lok Sabha considered the Bill along in the changed environment in all spheres with the Official Amendments and passed of governance. The Policy has been drafted it on 27.12.2011 and transmitted it to the with a view to matching individual’s Rajya Sabha for discussion & passing. The competencies with the jobs they have to Bill was listed for consideration on 28th perform and bridge the competency gaps & 29th December, 2011 but could not be for current and future roles through taken up for discussion and passing in training and capacity building. Guidelines Rajya Sabha. The said Bill could not be for implementation of the Policy especially taken up during the Winter Session, 2012. on preparing Cadre Training Plan (CTP), Presently, the Bill is pending in Rajya Annual Training Plan (ATP) etc. have been Sabha and is likely to be taken up for issued on 04.07.2012. discussion and passing in the Rajya Sabha 2.5 Under Intensive Training in the ensuing Budget Session, 2013. Programme, training activities are 2.3 During the year active participation scheduled to be completed in 50 additional in the international efforts of G-20, OECD districts. The sectors are School Education, and UNODC in tackling global corruption Public Distribution System, Public Health, continued. Indian Governmental Experts Revenue, Water and Sanitation, Integrated are undertaking a peer review of South Korea Child Development, Police, etc. on their State of Compliance of provisions 2.6 Lal Bahadur Shastri National of UNCAC under the review mechanism of Academy of Administration (LBSNAA) UNCAC. Similarly being a member State conducted Phase-III, IV and V of the Mid- of UNCAC, India will be subject to a peer Career Training Programme for IAS officers. review of the implementations of provisions 91 officers under Phase-III, 118 officers of Chapter III and IV of UNCAC during the under Phase-IV and 97 officers under the year 2013. Phase-V participated.

Initiatives in Training 2.7 Training Division sponsored around 2.4 The National Training Policy, 2012 2145 short term courses at various State has been circulated to all Ministries/ Administrative Training Institutes (SATIs) Departments, Government of India for during this year. The subject areas of these adoption. The policy has been formulated courses included Solid Waste Management, to strengthen the institutional mechanism Social Security & Legal Provision for

14 Major Initiatives During The Year

Disabled & Senior Citizens, Right to and customs. 10 such programmes Information, Gender Issues, Financial are scheduled for the current year. Management, Disaster Management, 2.8 Board Level Appointment in E-Governance, Cyber Security etc. CPSEs (i) The State Administrative Training (i) In view of large number of applications Institutes are conducting at least 25 being increasingly received for Board training programmes on ‘Sensitising level positions in CPSEs, PESB has Government functionaries on Minority decided to shortlist 15 candidates for Issues’. All the State ATIs have been each selection meeting. requested to prepare and incorporate a compact module on this subject in (ii) The panel of the recommended all the in-service training programmes candidates is forwarded to ACC six of the State Governments. months before the superannuation (ii) Under the Long Term Domestic Post vacancy and within four month of the Graduate Programmes in Public Policy occurrence of unforeseen vacancy. Management for officers belonging (iii) The name of the recommended to various Group ‘A’ services, while candidate is uploaded on the PESB 18 Officers have already undergone website the same day of the selection training at MDI, Gurgaon, 18 Officers meeting. in IIM, Bangalore and 12 officers in TERI University are undergoing the Election Observers training. 2.9 During the year 2012, 725 (iii) Mid-Career interactions between nominations of IAS officers for appointment Armed Forces and Civil Services as General Observers for Elections to the Officers were organized at the State Legislative Assemblies of Gujarat, Himachal Administrative Training Institutes / Pradesh, Meghalaya, Tripura, Nagaland and Defence Institutions in various parts Karnataka and various by-elections have of the country with an objective to been sent to Election Commission of India benefit both the Armed Forces and (ECI). Moreover, another 40 nominations Civil Services Officers by way of mutual of IAS officers for appointment as General learning from each other’s strength Observers for Presidential Election were and also by imbibing the best points also sent to the Election Commission of of each other’s work culture, ethos India during the year.

15 Annual Report 2012-2013

E. O. Division APARs; would Generate ER sheets and the Civil List of the cadre; and help to build 2.10 For appointment of a member and generate complete vigilance history of of an All India Service/Central Group ‘A’ each officer. Service to the post of Joint Secretary/ equivalent at the Centre under the Central (b) DOPT Staffing Scheme, empanelment is a pre- Grading sheets of officers would be requisite. Empanelment of eligible officers available in soft copy; verification of of the 37 participating services is handled grading sheets would therefore become in EO Division and this is done batch- easier and faster. The software would also wise. An IT-enabled System-Empanelment enable conversion of grades into numerical and Appraisal System (EASY) has been scores, would generate officer-wise average developed with NIC for generating/ weighted scores, list of descending order transferring of data electronically from of officers, four year moving average etc. Cadre Controlling Authorities (CCAs) in This would bring about easy monitoring connection with empanelment. Henceforth of empanelment batch-wise and service- all proposals for JS level empanelment are wise. Besides the software would also help to be electronically processed through this in maintaining a data-base for nominating software. members of Experts Panels. 2.11 The software includes various (c) Officers features which would help the Cadre Controlling Authorities in the management The Officers would be able to access the of their own cadre at the same time helping information regarding availability of their EO Division in expediting the empanelment ACRs/APARs; eligibility for empanelment; process. The software has three modules current status of empanelment etc. viz., Cadre Controlling Authority Module, Establishment Division DOPT Module and Officers’ Interface. The uses of various modules would be as 2.12. The Department has completed follows: review of instructions pertaining to vigilance clearance for promotion and (a) Cadre Controlling Authorities issued an O.M. on 2nd November, 2012. It The software would help in creation of a has been provided that vigilance clearance data bank on personnel information; would cannot be denied on the grounds of enable maintenance of career profile of pending disciplinary/criminal/court case each officer; would help in digitizing ACRs/ against a Government servant, if the

16 Major Initiatives During The Year three conditions mentioned in para 2 of Commonwealth Games, Asian Games and this Department’s O.M. dated 14.09.1992 World Championships. The Scheme also are not satisfied. The legally tenable and covers differently-abled sportspersons for objective procedure in such cases would be equivalent events/games organized for to strengthen the administrative vigilance them. in each Department and to provide for 2.14 The three year time limit prescribed processing the disciplinary cases in a time for considering request for appointment on bound manner. If the charges against a compassionate ground has been withdrawn Government servant are grave enough vide instruction dated 26.07.2012 and and whom Government does not wish to thus presently penurious condition of the promote, it is open to the Government dependent of deceased government servant to suspend such an officer and expedite is the only criteria for considering requests the disciplinary proceedings. The O.M. for compassionate appointment, subject to also provides clarification on stage when availability of a vacancy. prosecution for criminal charge can be stated to be pending by including Reservation Division the provision of rule 9 (6)(b)(i)(b) of CCS 2.15 The Constitution (One Hundred (Pension) Rules, 1962. and Seventeenth Amendment) Bill, 2.13 To improve the motivation and 2012: morale of individual sportspersons serving The Supreme Court in the case of M. Nagaraj in the Government, a scheme for out of vs. Union of India & others observed that turn promotion has been introduced w.e.f. the State have to establish quantifiable 26.07.2012 which provides for a maximum data showing the backwardness of the of three, out of turn promotions in the class and inadequacy of representation entire service career by upgradation of in the public employment, keeping in the post personal to the sportsperson who view the maintenance of efficiency of has achieved medal winning performance administration, as laid down in Article in sports events in regular disciplines of 335 of the Constitution before providing Olympic Games, Commonwealth Games, reservation in promotion. In the recent Asian Games, World Championships past, the Hon’ble Supreme Court in and Record breaking medal winning the matter of Rajesh Kumar vs. Uttar performance in National Games Pradesh Power Corporation Limited has conducted by Indian Olympic Association struck down reservation in promotion in the regular disciplines of Olympics, in services of the State of Uttar Pradesh

17 Annual Report 2012-2013 for the reason that the conditions laid 2008 to fill up the backlog reserved down in M.Nagaraj’s case were not vacancies of SCs, STs and OBCs complied with. Earlier also, the Apex which was concluded on 31.3.2012. Court in the matter of Surajbhan Meena As per information received from the vs. State of Rajasthan had quashed the Ministries/Departments, there were provision of reservation in promotion a total of 75,522 backlog reserved in the State of Rajasthan. In order to vacancies as on 1st November, 2008 of provide Constitutional safeguards to the which 47,727 have been filled up by persons belonging to Scheduled Castes the end of March, 2012, the details are and Scheduled Tribes, it was decided given as under:-

Number of backlog Number of backlog Sl. Category vacancies identified vacancies filled No. DR Promotion Total DR Promotion Total 1. SCs 10955 13458 24413 7707 9642 17349 2. STs 11400 17637 29037 6925 9753 16678 3. OBCs 22072 Not appli- 22072 13700 Not appli- 13700 cable cable Total 44427 31095 75522 28332 19395 47727 DR = Direct Recruitment. to further amend the Constitution Amendment made in the of India to provide impediment free Ex-Servicemen (Re-employment reservation to Scheduled Castes in Central Civil Services and Posts) and Scheduled Tribes in promotion. Accordingly, the Government introduced Rules, 1979 “the Constitution (One Hundred and 2.17 The Ex-servicemen (Re- Seventeenth Amendment) Bill, 2012” in employment in Central Civil Services and the Rajya Sabha on 5.09.2012, which was Posts) Rules, 1979 regulates recruitment passed by Rajya Sabha on 17.12.2012 of Ex-servicemen as a measure of their and is transmitted to the Lok Sabha for rehabilitation. The Rule was first notified consideration. in 1979 and subsequent amendments Special Recruitment Drive: have been made on 12th February, 1986, 2.16 The latest Special Recruitment 27th October, 1986 and 27th March, Drive was launched in November, 1987.

18 Major Initiatives During The Year

2.18 Further amendments have been 1.1.2012 and 1.1.2013. This will help in made in the Rules as stated below in timely collection of data and compilation the year 2012 in exercise of the powers thereof. conferred by the proviso to article 309 of Competency Framework for Civil the Constitution:- Services a. Definition of Ex-servicemen [Clause (c), Rule 2]; 2.21 As part of collaboration between the Government of India and UNDP, b. Applicability of reservation (Rule 3); the “Pathways for an Inclusive Indian c. Extent of Reservation [Sub Rule (1), Administration” (PIIA) project is being (2) and (3) of Rule 4]; implemented by the Department of Personnel & Training, Ministry of d. Age relaxation of Ex-servicemen Personnel, Public Grievances and Pensions (Rule 5). with funding from UNDP. The PIIA project 2.19 The Ex-servicemen (Re- focuses on developing the capacities employment in Central Civil Services of civil servants and on strengthening and Posts) Amendment Rules, 2012 have their enabling environment in view of been published in the Gazette of India a more effective, efficient, transparent (Extraordinary) under G.S.R. 757 (E) on and accountable Public Administration 10th October, 2012. at National and State level that takes to On-line collection of annual data heart the Government of India objective of for representation of SC/ST/OBC/ inclusion through an enhanced delivery Persons with Disability of services to the marginalised and vulnerable. One of the objectives of the 2.20 The Department has already project is to support the shift towards launched on-line software to collect the Competency–based Human Resource annual data for representation of SCs, Management of the Indian Civil Services. STs, OBCs and Persons with Disability under the URL “rrcps.nic.in”. Trial run/ 2.22 A draft competency dictionary demonstration was conducted twice in has been developed during Phase I of the September, 2012 and January, 2013. project through extensive consultation The Ministries/ Departments have with multiple stakeholders including been advised to upload on-line annual Secretaries to the Government of India, data for representation of SCs, STs, Chief Secretaries and Secretaries of States, OBCs and Persons with Disability as on PM Award Winners and other senior civil

19 Annual Report 2012-2013 servants. As the initiative is led by the Service Allocation to the Department of Personnel & Training, it candidates of CSE has been actively involved in the design of 2.24 Against 1001 vacancies for Civil the competency dictionary from the very Services Examination (CSE), 2011, beginning. UPSC recommended the names of 910 2.23 Phase II of the project is now candidates for service allocation to 24 being initiated whereby Competency– services, i.e., IAS, IFS, IPS and various based HRM will be introduced at two pilot other Group ‘A’ & ‘B’ Services. Service departments, namely, the Department of allocation to the candidates selected Personnel & Training and the Ministry on the basis of CSE, 2011 was done on of Corporate Affairs. As part of pilots at 03.09.2012. two Departments, job descriptions will Foundation Course for be developed for all unique positions and Candidates competency requirements will be identified for these roles. 2.25 87th Foundation Course for

Hon’ble MOS (PP) addressing the Conference on Competency Framework on 21st November 2012

20 Major Initiatives During The Year successful candidates of CSE 2011 case the recipient is reported commenced on 3rd September 2012 missing. at four academies, i.e., LBSNAA, 2. The change of date of birth/age of Mussoorie, RCVP Noronha Academy, parents and spouse of a pensioner Bhopal, NADT, Nagpur, and, Dr. has been allowed in case it MCHRD Institute, Hyderabad. All IAS, IPS and IFS officers have been sent was reported incorrectly by the for Foundation Course to LBSNAA, pensioner/employee to the office Mussoorie. Officers from the rest of the previously. services and IFoS have been apportioned 3. Sharing of family pension by to remaining academies, so that all children from a void or voidable services are suitably represented at all marriage with the widow of the the remaining academies. employee/pensioner.

Cadre Allocation to IAS 4. Grant of family pension to Probationers disabled children after their 2.26 Cadre was allocated to 170 marriage and IAS probationers who were selected 5. Grant of two family pensions for into IAS on the basis of Civil Services two spells of services rendered Examination, 2011 with the approval by the deceased employees/ of Hon’ble Prime Minister and notified pensioner. on 24th January 2013. Workshop on International DEPARTMENT OF PENSION & Women’s Day PENSIONERS’ WELFARE 2.28 A workshop to mark the 2.27 Major initiatives/tasks International Women’s Day 2013 was that have been undertaken organized by Department of Personnel during 2012 by DoP&PW & Training on 8th March 2013 at IIPA, New Delhi. The workshop was 1. Grant of family pension to another dependent family member in inaugurated by Secretary (P).

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Address of Secretary (Personnel) on the occasion of Women’s Day Workshop 2013

2.29 All women employees of the Department was given. A session was also held on including women representatives from awareness on health issues followed by an the subordinate offices participated in interactive session. The workshop was a the workshop. Lectures were held on truly informative and learning session for protection issues concerning women and all in the context of present day scenario the legal remedies available to them. A live and with working women trying to make a demonstration on self defence techniques balance with their responsibilities at home by the Special Unit of the Delhi Police and at office.

22 Personnel Policies

CHAPTER 3

PERSONNEL POLICIES

3.1 The Department of Personnel & SCIENTISTS BASED ON THE Training is responsible for framing and RECOMMENDATIONS OF THE 6TH revising rules and regulations regarding CENTRAL PAY COMMISSION service conditions of the employees, in 3.2 DoPT has issued guidelines vide consultation with the Ministry of Finance. O.M. dated 17.7.2002 for carrying out Matters relating to framing and amendment timely assessments for promotion under of recruitment rules/service rules for Group Flexible Complementing Scheme (FCS). It was also mentioned that the promotion “A” and “B” posts are dealt with in this shall be made from prospective date. The Department. In respect of Group “C” posts, issue of date of effect of promotion under including the multitasking staff, power to FCS had been reviewed in the light of frame recruitment rules has been delegated directions in this regard from the Hon’ble to the concerned Ministry/Department. This Courts/Tribunals etc. In DoPT’s O. M. dated Department is also responsible for framing 21.9.2012 it has been reiterated that the of policy relating to the procedure for benefit of promotion from retrospective date Departmental Promotion Committee(s) and or from the date of completion of residency policy on seniority, general policy matters period without timely assessments would dilute the spirit of FCS instructions on relating to flexible complementing scheme, rigorous assessments and would be akin leave travel concession, deputation, child to granting financial upgradation as in care leave, pay & allowances, holiday policy, other such schemes. The Ministries/ age relaxation and other matters concerning Departments have been advised for strict service conditions are also examined and compliance of DoPT’s instructions. processed in this Department. Some of the NON-FUNCTIONAL UPGRADATION important issues/initiatives taken during TO OFFICERS OF ORGANISED the year include: GROUP ‘A’ SERVICES MODIFIED FLEXIBLE 3.3 The issue regarding extending the COMPLEMENTING SCHEME FOR benefit of Non-Functional Upgradation as

23 Annual Report 2012-2013 in DoPT’s O.M. dated 24.4.2009 to Officers Appointments Committee of Cabinet (ACC) of Group ‘A’ Services who are covered by which is not in accordance with the DoPT their own-promotion schemes like DACP, instructions referred above. Therefore in FCS etc. was examined in this Department. O.M. dated 17.7.2012 all the Ministries / Keeping in view that it would not be desirable Departments have been requested to follow to mix provisions of one scheme with the the laid down norms without deviation other, it was clarified in this Department and that the powers vested with the ACC O.M. dated 2.4.2012 that the benefit of should not be exercised by the Ministries/ non-functional upgradation shall not be Departments without the approval of ACC. applicable to the officers in those organised COMPREHENSIVE REVIEW OF services where FCS and DACP Schemes are INSTRUCTIONS PERTAINING TO already operating and where officers were VIGILANCE CLEARANCE FOR already separately covered by their own PROMOTION In-situ Career Progression Scheme. 3.6 The Department has completed 3.4 A number of references were review of instructions pertaining to vigilance received from Ministries / Departments / clearance for promotion and issued O.M. on Cadre Controlling Authorities of Organised 2nd November, 2012. It has been provided that Group ‘A’ Services seeking clarifications vigilance clearance cannot be denied on the on non-functional upgradation issued in grounds of pending disciplinary/criminal/ DoPT’s O.M. dated 24.4.2009. These have court case against a Government servant, been examined in this Department and to if the three conditions mentioned in para 2 facilitate the processing, FAQ’s on non- of this Department’s O.M. dated 14.09.1992 functional upgradation have been issued are not satisfied. The legally tenable and on 01.08.2012. objective procedure in such cases would be to SEARCH-CUM-SELECTION strengthen the administrative vigilance in each COMMITTEES Department and to provide for processing the disciplinary cases in a time bound manner. 3.5 The instructions on setting up of If the charges against a Government servant Search-cum-Selection Committees have are grave enough and whom the Government been issued in this Department vide its does not wish to promote, it is open to the O.M. dated 30.7.2007. It was observed Government to suspend such an officer and that there are a number of instances of expedite the disciplinary proceedings. The scrapping of panel by various Ministries/ O.M. also provides clarification on the stage Departments without the approval of when prosecution for criminal charge can

24 Personnel Policies be stated to be pending by including the 3.8 The Scheme will also cover provision of rule 9 (6)(b)(i)(b) of CCS (Pension) differently-abled sportspersons for Rules, 1962. equivalent events/games organized for them. OUT OF TURN PROMOTION OF SPORTSPERSONS REVIEW OF THREE YEAR TIME-LIMIT FOR MAKING & 3.7 To improve the motivation and CONSIDERING REQUESTS morale of individual sportspersons serving FOR APPOINTMENT ON in the Government, a scheme for out of COMPASSIONATE GROUNDS turn promotion has been introduced w.e.f. 3.9 The three year time limit prescribed 26.07.2012. The Scheme provides for a for considering request for appointment on maximum of three out of turn promotions compassionate ground has been withdrawn in the entire service career. The promotion vide instruction dated 26.07.2012. At are to be effected by upgradation of the present subject of availability of a vacancy, post personal to the sportsperson. Such a immediate assistance and penurious post will continue to be upgraded in higher condition of the dependent of deceased grade till it is vacated by the sportsperson government servant is the only criteria for either by his/her subsequent promotion, considering requests for compassionate resignation or on retirement. The medal appointment. winning performance in sports events to SENIORITY OF MERGED GRADE be eligible for out of turn promotion is to be restricted to regular disciplines of: 3.10 The instruction of determination of seniority of officers holding post in grades i. Olympic Games, which have been merged in pursuance ii. Commonwealth Games, to recommendation of Sixth Central Pay iii. Asian Games, Commission was issued on 13.09.2012. iv. World Championships and It has been provided that the status of a v. Record breaking medal winning government servant as on 29.08.2008 performance in National Games including those who have earned promotion conducted by Indian Olympic between 01.01.2006 to 31.08.2008 is to be Association in the regular disciplines protected as appointment/promotions are of Olympics, Commonwealth made as per the provisions of statutory Games, Asian Games and World recruitment rules applicable to the post/ Championships. grade.

25 Annual Report 2012-2013

GRANT OF BENEFITS OF MACP upgraded should be identical in the TO OFFICERS WHO ARE LATER same cadre. ON INDUCTED INTO ORGANIZED ii. The pre-revised scale of pay and the GROUP A SERVICES revised grade pay of the lower and 3.11 Officers who are inducted to the higher posts in which they are entitled Organized Group ‘A’ Services when they to draw pay should be identical. are nearing retirement are allowed MACP iii. The senior Government servant should benefits with effect from the due date subject have been drawing equal or more pay to the condition that only at the time of than the junior before receiving ACP/ retirement an evaluation of up-gradations/ Promotion. promotions earned by the officer would be made vide instructions issued on 13.6.2012. iv. The stipulations as contained in In case such officers have already attained DOPT’s O.M. No. 4/7/92-Estt.(Pay-I) three financial upgradations under MACP dated 4.11.1993 along with revision Scheme, they will not be entitled for NFU to of pay scales may be observed while the same grade from a later date. granting such a stepping up of pay. STEPPING UP OF PAY OF SENIOR AMENDMENT OF RULE 12 OF CCS EMPLOYEES WITH REFERENCE (LEAVE) RULES, 1972: TO THAT OF THEIR JUNIORS 3.13 To curb unauthorized absence WHO AVAILED OF THE BENEFITS from Government service, a provision was UNDER THE ACP SCHEME made in Rule 12 of CS (Leave) Rules that BETWEEN 1.1.2006 AND a Government servant who remains absent 31.8.2008 from duty for a continuous period exceeding five years other than on foreign service with 3.12 Instructions have been issued vide or without leave, shall be deemed to have OM dated 4.10.2012 to allow stepping up resigned from Government service. of pay in such cases where the senior, but for the pay revision on account of 6th CPC AMENDMENT OF RULE 43-AA would have continued to draw higher pay AND 43-B OF CCS (LEAVE) RULES, subject to the following conditions: 1972: i. Both the junior and the senior 3.14 Rules 43-AA and 43-B were Government servants should belong to amended by including the terms as Child the same cadre and the posts in which for the purpose of these rules includes a they have been promoted/financially child taken as ward by the Government

26 Personnel Policies servant under the Guardians and Wards IN ATTACHED AND SUBORDINATE Act, 1890 or the personal law applicable OFFICES OR PUBLIC SECTOR to that Government servant provided such UNDERTAKINGS FALLING UNDER THE CONTROL OF CENTRAL a ward lives with the Government servant GOVERNMENT: and is treated as member of the family. 3.17 A package of incentives as approved CHILD CARE LEAVE TO CIVILIAN by the Cabinet Committee on Security, FEMALE INDUSTRIAL EMPLOYEES containing special concessions/facilities to OF DEFENCE ESTABLISHMENT: Central Government Employees working in Kashmir Valley in Attached and 3.15 After review of provisions relating Subordinate Offices and PSUs under the to Child Care Leave (CCL), effective Central Government has been extended up date of CCL to civilian female industrial to 31.12.2012. This package is admissible employees of Defence Establishment was to Central Government employees including the natives of Kashmir Valley, serving in revised to be given effect to from 01.9.2008 10 (ten) districts of J&K, viz., Anantnag, vide OM No.12012/2/2009-Estt (L) dated Baramulla, Budgam, Kupwara, Pulwama, 31.5.2012 at par with non-industrial Srinagar, Kulgam, Shopian, Ganderbal and Central Government employees. Bandipora. The package is also admissible to Temporary Status Casual Labourers 3.16 After review of provisions relating to working in Kashmir Valley in terms of Child Care Leave, it was decided to extend para 5 (i) of the Casual Labourers (Grant the admissibility of CCL to all civilian of Temporary Status and Regularization) female industrial employees of central Scheme of Government of India, 1993. Government at par with that of civilian REVISION OF RATES OF RISK female industrial employees of Defence ALLOWANCE: Establishment vide OM No.12012/2/2009- 3.18 The rates of Risk Allowance in Estt (L) dated 01.8.2012. respect of the existing categories of Central Government employees have been enhanced SPECIAL CONCESSIONS/ by 100% with effect from 1st September, FACILITIES TO CENTRAL 2008 vide O.M. No. 21012/01/2010-Estt. GOVERNMENT EMPLOYEES (AL) dated 18.10.2012. The amount of Risk WORKING IN KASHMIR VALLEY Allowance would be automatically raised by

27 Annual Report 2012-2013

25% every time the Dearness Allowance on and conditions. the revised pay structure goes up by 50%. PROFORMA PROMOTION IN THE E-SERVICE BOOK: CASE OF CANDIDATES PROMOTED 3.19 Department of Administrative ON PASSING A LIMITED Reforms & Public Grievances have DEPARTMENTAL EXAMINATION: developed a software for e-service book 3.22 In the case of candidates who under their e-office Mission Mode Project have passed the LDCE and their names (MMP) was customised and vetted by have been recommended for promotion, DoPT. The e-service book project under proforma promotions have been allowed this is being pilot run in the Department from the date their juniors in the cadre in of Economic Affairs and Department of the order of merit in the LDCE have been so Financial Services, as part of e-office MMP. promoted. This is also allowed in case there ADVANCE INCREMENTS TO is no junior on account of such candidate STENOGRAPHERS OF SUBORDINATE being the last in the order of ranks/merit OFFICES ON QUALIFYING SPEED from the date he would have received such TEST IN SHORTHAND AT 100/ promotion if he had been in his cadre. It 120W.P.M. will however be ensured that the conditions laid down in the Department of Personnel’s 3.20 It has been decided that two OM No.8/4/84-Estt-(Pay-I) dated the 15th advance increments may be granted July, 1985 are strictly fulfilled and the @ 3% of the Basic Pay on the date of principle of NBR based on overall seniority passing the test and this increment list of cadres is followed. will be treated as a separate element in addition to the Basic Pay. EXTENSION AFTER THE EMPLOYEE RECEIVES A TRANSFER TO LOWER POST UNDER FR 15(A). PROFORMA PROMOTION: 3.23 The para 8.6 of the OM No.6/8/ 3.21 On transfer to the lower post/scale 2009-Estt (Pay-II) dated 17.6.2010 relating under FR 15(A), the pay of a Govt. servant to regulation of pay after an officer has holding a post on regular basis will be fixed at a stage equal to the pay drawn got proforma promotion and extension of by him in the higher grade or in case the deputation thereafter, has been modified transfer to a lower post was made subject as para 8.6(a) as under: to certain terms and conditions, then the “If the Grade pay of the officer in the pay may be fixed according to such terms parent cadre becomes higher than that of

28 Personnel Policies the deputation post after getting proforma AUTHORITIES-EXTENSION OF promotion, he may be allowed the pay in the BENEFIT OF CONSOLIDATED PAY pay band + Grade Pay of the post to which PACKAGE TO CHAIRPERSONS AND he is promoted, if he so opts. In such cases, FULL TIME MEMBERS TO TWO extensions in deputation after an employee MORE REGULATORY BODIES: has received the proforma promotion may be considered as per the instructions 3.25 On the recommendations of the contained in paras 8.1 to 8.3.2.” Sixth Pay Commission, as accepted by the Government, the Chairpersons and CLARIFICATION REGARDING Members of the certain specified Regulatory REGULATION OF PAYMENT Bodies consolidated pay package of OF EMPLOYER’S SHARE Chairpersons and Members have been OF CONTRIBUTION TO THE revised to Rs.3.75 lakh to Chairpersons CONTRIBUTORY PROVIDENT and Rs.3.125 lakh for Members with effect FUND DURING THE PERIOD OF from 1.1.2011. Approval has been given REVERSE DEPUTATION: for an option to retain their present pay 3.24 The issue of payment of employer’s and allowances together with house and share of Contribution to the Contributory car or choose the higher pay package Provident Fund in case of reverse deputation for the whole time Members to two more has been considered. It has been provided Regulatory Bodies, viz., (i) Warehousing that in case of reverse deputation, the Development and Regulatory Authority employer’s share of Contributory Provident and (ii) Airports Economic Regulatory Fund for the period on deputation to the Authority of India. Those who opt for this Central Government will be borne either higher pay package without house and car by the employee himself or the borrowing shall not be subject to the extant provision organisation, i.e., Central Government of the Government of reduction in the pay depending on the terms of deputation. A by the amount of the gross pension. clear mention of the stipulation on whether the Central Government or the employee CCS (LTC) RULES, 1988- would bear the liability may be made in RELAXATION FOR TRAVEL BY the terms of deputation. AIR TO VISIT NER UNIFORM TERMS AND 3.26 Government decided to permit all CONDITIONS OF SERVICE OF Central Government Employees to travel CHAIRPERSON AND MEMBERS by air to visit North-Eastern Region under OF VARIOUS REGULATORY CCS (LTC) Rules, 1988 against conversion

29 Annual Report 2012-2013 of one block of their hometown LTC. While set up by Resolution of the Government employees entitled to travel can avail the LTC and it has the status of an attached office of by Air India in economy class under LTC 80 the Department of Personnel and Training. from their place of posting of nearest airport Both these agencies enjoy the reputation to a city in the NER or nearest airport, all for selecting candidates for the Government other employees of Govt. of India can travel services in fair, objective and impartial by air in economy class from Guwahati or manner. The candidates for the various Kolkata to any city in the North East or the examinations come from a variety of social nearest airport. This relaxation is valid up environment and different disciplines. to 30th April, 2014. SET UP AND FUNCTIONS OF UNION CCS (LTC) RULES, 1988- PUBLIC SERVICE COMMISSION RELAXATION FOR TRAVEL BY AIR TO VISIT J&K 3.29 The Union Public Service Commission comprises a Chairman and 3.27 Government decided to permit all ten Members. The UPSC makes recruitment Central Government employees to travel for the All India Services, Group ‘A’ Central by air to Jammu and Kashmir against Civil Services/posts, and Group ‘B’ Gazetted conversion of one block of their hometown posts in Ministries/ Departments of the LTC. While employees of Government of Central Government. The Commission also India can travel by air in economy class from conducts the examination for recruitment Delhi and Amritsar to any place in J&K by any airline subject to their entitlement being of Commissioned officers in the Defence limited to LTC 80 fares of Air India. Journey Forces. Some Union Territories (UTs) also from their place of posting up to Delhi and avail the services of the Union Public Amritsar will have to be undertaken as per Service Commission for recruitment to the entitlement. This scheme shall be effective posts under the UT. up to 17th June, 2014. 3.30 The functions of the Commission RECRUITMENT AGENCIES are as specified in Article 320 of the Constitution. By exercise of powers 3.28 The Union Public Service conferred by the proviso to Article 320 (3) Commission (UPSC) and the Staff Selection of the Constitution the President has made Commission (SSC) are the two designated the UPSC (Exemption from Consultation) recruitment agencies administered by the Regulations, 1958 as amended from time to Department of Personnel and Training. time, as respects the All India Services and While the UPSC is a Constitutional body set also as respects other services and posts up under Article 315 of the Constitution, in connection with the affairs of the Union the Staff Selection Commission has been

30 Personnel Policies specifying the matters in which it shall not J.N.U. was formed to examine the issue be necessary for the UPSC to be consulted. of medium of language in the interview The latest 62nd Annual Report of the Union for Personality Test in the Civil Services Public Service Commission for the period Examination. The recommendations 01.04.2011 to 31.03.2012 was laid on the of the Committee, as accepted by the Table of Lok Sabha and Rajya Sabha on Commission and duly approved by 19.12.2012. Govt. have been duly implemented by including the same in instructions 3.31 The major activities of the for the candidates contained in the Commission during the period from April Detailed Application Form for the Civil 1, 2011 to March 31, 2012, as included in Services (Main) Examination, 2011. the above Annual Report are given below:- l A Committee of Experts’ under l Under recruitment through the Chairmanship of Prof. Arun S. examination method, the Commission Nigavekar, Ex-Chairman, University conducted 14 examinations, 10 for Grants Commission, has been formed recruitment to Civil Services/Posts to review the existing structure of and 4 for Defence Services; a total of Civil Services (Main) Examination 21,02,131 applications were received and suggest necessary changes, if and processed; 9938 candidates required. interviewed for Civil Services/Posts (interviews for Defence Services were l A High Level Standing Committee conducted by SSB of Min. of Defence) constituted by the Commission and 6863 candidates recommended to examine the modalities for for appointment to various posts, implementing the recommendations 5007 (including 307 candidates of the Parliamentary Resolution on recommended through Reserve List) Official Languages dated 18th January for Civil Services/ Posts and 1,856 for 1968, has submitted its Report to the Defence Services/Posts. Commission on 10th January 2012. The Commission after accepting l 100% Online mode of submission the recommendations made by the of applications and 100 % online Committee in the report has duly filling of Detailed Application Forms forwarded the same to the Government introduced by the Commission for all on 12th March 2012. of its Examinations. l The Union Public Service Commission l A Committee of Experts’ headed by received 295 requisitions (including 30 Prof. B.B. Bhattacharya, EX- V.C., reopened cases) involving 1,972 posts

31 Annual Report 2012-2013

for Direct Recruitment by Selection by Selection, in which the number of from various Ministries/Departments. applicants was very high as compared to Taking into consideration the the number of vacancies, Recruitment requisitions carried over from the Tests were conducted for short-listing previous year, the Commission, in all, of suitable number of candidates for processed 528 requisitions involving Selection. In one case, Proficiency Test 4,008 posts. Of these, 130 requisitions was also conducted during the year. involving 1,511 posts were treated l In respect of 303 posts to be filled as closed for want of clarifications by Direct Recruitment by Selection from the concerned Ministries/ none of the candidates from amongst Departments. In all, 189 requisitions those who had applied, was found involving 920 posts were advertised suitable. Most of these posts required during the year 2011-12. However, specialized medical, engineering or recruitment action in respect of three scientific qualifications. requisitions involving four posts, were treated as cancelled on the request l The Commission made of the Ministries/Departments, after recommendations in respect of 6,747 these posts had been advertised. officers/posts in regard to suitability of candidates/officials for promotion, l During the year 2011-12, a total of deputation, absorption etc. 44,442 applications were received in direct recruitment cases; 5,238 l The Commission considered the candidates were called for interview service records of 15,426 officers and and 3,946 candidates were actually recommended (a) 6,507 officers for interviewed. The number of promotion in Central Services and candidates recommended during the (b) 240 officers for appointment on period under report was 1,036. deputation/absorption. l The Commission recommended 2246 l 277 cases involving 1339 posts, for which 93,523 applications had SC, ST and OBC candidates to fill been received, could be finalized up the posts reserved for them in culminating in the recommendation recruitment by examination. It also of 1,036 candidates, thus registering recommended 171 SC, ST and OBC an Applicants to Post Ratio of 70 and candidates in respect of examinations a Recommendation to Post Ratio of held in 2009-10 and 2010-11 from the Reserve List during the period 0.77. under report. In addition to these l In five cases of Direct Recruitment 50 SC/ST/OBC candidates were

32 Personnel Policies

recommended against unreserved Kalam on 1st December, 2011 at posts. Vigyan Bhawan, New Delhi. l The Commission recommended 104 l 6 Foreign Delegations from candidates belonging to the Scheduled Afghanistan (twice), Kenya, Taiwan, Castes, 41 to the Scheduled Tribes South Africa and Mongolia visited and 233 to the Other Backward the Commission and held discussion Classes to fill 67.3 percent of the on various issues related to selection posts reserved for them out of the methods. posts filled by Direct Recruitment SET UP AND FUNCTIONS OF by Selection. This figure does not STAFF SELECTION COMMISSION include 24 candidates belonging to the Scheduled Castes, 05 candidates 3.32 The set up of the Staff Selection to the Scheduled Tribes and 107 Commission (SSC) comprises its candidates to the Other Backward Headquarters located in New Delhi and Classes who were recommended 09 Regional/sub Regional offices located against unreserved post. at different parts of the country. The SSC (Hqrs.) comprises one Chairperson, two l The Commission recommended Members, one Secretary-cum Controller of 14 candidates with disabilities out of Examinations and other supporting officers the 26 posts reserved for them out of and staff. The Regional/Sub-Regional offices the posts filled by Direct Recruitment are responsible for receipt and processing of by Selection and one such candidate applications for various examinations, issue was recommended against an of admit-cards to the candidates and conduct unreserved post. of examinations, interviews and Physical l Commission has taken a decision Endurance Tests (wherever required) either to start a Series of Lectures on at the Regional Headquarters or other major ‘Governance and Public Service’ on cities in the regions. the occasion of the Foundation Day 3.33 The role of the Staff Selection of the Commission celebrated every Commission is to make recruitment to year on 1st October. The Second Group ‘C’ (non-technical) and Group Lecture of the Series was delivered ‘B’ (non-gazetted) posts in Ministries/ by Hon’ble Vice President of India, Departments of Government of India and Shri Hamid Ansari on 3rd May, 2011 its attached and subordinate offices except and Third Lecture of the Series was those for which recruitment is made by the delivered by the former Hon’ble Railway Recruitment Boards and those President of India, Dr. A.P.J. Abdul exempted from the purview of SSC.

33 Annual Report 2012-2013

Shri V. Narayansamy, Hon’ble Minister of State (PP) inaugurating the Question Bank Workshop in New Delhi

Regional Offices and their of applications for various examinations, Jurisdiction issue of admit cards to the candidates,

3.34 The Staff Selection Commission conducting examinations, interviews has Nine Regional/Sub-regional Offices and Physical Endurance Tests (wherever in different parts of the country. These required) either at Regional Headquarters Regional/Sub-regional Offices perform the or other major cities in the regions. The functions of Controller of Examination and jurisdiction of the various Regional Offices are responsible for receipt and processing is as under: -

34 Personnel Policies

S. Region Jurisdiction No. 1. Northern Regional Office at Delhi, Rajasthan and Uttarakhand New Delhi 2. Central Regional Office at Uttar Pradesh and Bihar Allahabad 3. Western Regional Office at Gujarat, Maharashtra, Goa and Union Mumbai Territories of Dadar & Nagar Haveli and Daman and Diu 4. Eastern Regional Office at West Bengal, Orissa, Sikkim, Jharkhand and Kolkata U. T. of Andaman and Nicobar Islands. 5. North-Eastern Regional Arunachal Pradesh, Assam, Manipur, Office at Guwahati Meghalaya, Mizoram, Nagaland and Tripura. 6. Southern Regional Office at Andhra Pradesh, Tamil Nadu and Union Chennai Territory of Pondicherry. 7. Kerala-Karnataka Regional Karnataka, Kerala and Union Territory of Office at Bangalore Lakshadweep. 8. Madhya Pradesh Sub- Madhya Pradesh and Chhattisgarh. Regional Office at Raipur 9. North-Western Sub-Regional Jammu & Kashmir, Himachal Pradesh, Office at Chandigarh Haryana, Punjab and Union Territory of Chandigarh.

3.35 During 2012-13 the details of registered Candidates for examinations conducted by the Staff Selection Commission are as under:

Details of Registered Candidates for Examinations held/Advertised during 2012-13 (April 2012 onwards)

No. of Sl. Date of Date of candidates Name of Examination No. Advt. Exam registered for examination 1. JE (Civil, Mechanical, Electrical, Quantity 12.01.2012 08.04.2012 195111 Surveying and Contract) Exam, 2012 2. FCI Examination, 2012 for Paper-II 15.04.2012 50689 3. FCI Examination, 2012 for Paper-III 15.04.2012 36864

35 Annual Report 2012-2013

No. of Sl. Date of Date of candidates Name of Examination No. Advt. Exam registered for examination 4. Re-exam of Sepoy in NCB 13.05.2012 31464 5. Combined Constable (GD) in CPOs and Rifle- 03.12.2011 22.04.2012 727492 man in Assam Rifles, 2012 6. SI in CAPFs and ASI in CISF Exam 2012 17.02.2012 27.05.2012 325481 7. Selection Posts N.A. N.A. 344938 8. Combined Graduate Level (Tier-I) Examina- 01.07.2012 tion, 2012 24.03.2012 & 1514490 08.07.2012 9. UD Grade Special Limited Departmental 07.04.2012 15.07.2012 Competitive Examination, 2012 1228 10. Grade ‘C’ Stenographers Limited Departmen- tal Competitive Examination, 2012 28.04.2012 15.07.2012 154 11. Junior Grade of Indian Information Service 28.04.2012 22.07.2012 15987 (Group ‘B’ Non-Gazetted) Examination, 2012 12. Stenographers (Grade ‘C’&’D’) Examination, 28.04.2012 29.07.2012 2012 374817 13. Paper-II of Sub-Inspectors in CAPFs and As- 29.07.2012 sistant Sub-Inspector in CISF, Examination- (AN) 2012 72370 14. CGL (Tier-II Examination) 2012 Paper –III ---- 15.09.2012 50030 15. CGL (Tier-II Examination) 2012 Paper-I & II 16.09.2012 121307 16. CHSL Examination 2012 21.10.2012, 28.10.2012 14.07.2012 & 3090141 04.11.2012 17. UD Deptt. Exam 2012 11.08.2012 04.11.2012 100 18. CST for Selection posts ---- 28.10.2012 863 19. FCI AG III Exam 2012 10.11.2012 25.08.2012 & 1553662 11.11.2012 20. Jr. Translators (CSOL) Exam 2012 08.09.2012 18.11.2012 7460 Total 8514648

36 Personnel Policies

Results in 2012-13 (till 15.11.2012)

S. No. Examination Total

1. CHSL Exam, 2011 (DEO) 1029

2. CHSL Exam, 2011 (LDC) 1693

3. Recruitment of Constables (GD) in ITBP 2011 (Additional List) 6853

4. Recruitment of Constable (GD) in other CAPFs 2011 (Additional 6657 Lists)

5. FCI AG II & III Exam, 2012 Select List & Reserve Lists 3671

6. JE Exam, 2012 – Select List & Reserve List, 1981

7. Constable/Rifleman Exam, 2012- (Female) 1366

8. Constable/Rifleman Exam, 2012 – (Male) 37553

9. IIS Gr. B. Exam, 2012 123

Total : 60926

PROGRESSIVE USE OF HINDI IN and emphasis was laid on increasing the COMMISSION’S WORK original correspondence in Hindi with three regions namely A, B and C as per targets 3.36 During the period under review, provision of Section 3(3) of Official Language prescribed by the Department of Official Act, 1963 and Official Language Rules, Language. Under the cash Award Scheme 1976 were duly complied with. All the for the year 2011-12, one employee of notices of various examinations published SSC (HQ) was given cash award for doing during the period were issued bilingually original work in Hindi.

37 Annual Report 2012-2013

Shri N. K. Raghupathy, Chairman, SSC inaugurating the Prize Distribution Ceremony on Hindi Diwas

3.37 In order to encourage the Stenography competitions were organized. progressive use of Hindi in the official work Cash award and certificates were also and to create interest among the Officers/ distributed to the winners by the Chairman, Officials for its usage, Hindi software SSC in the concluding session. A one “Akshar Naveen” 2.0 which is Unicode day Hindi Workshop was also organized compliant is being used. All the Regional/ on 21st September, 2012 on “Noting and sub-Regional offices of Commission Drafting”. Thirty officials were trained in (HQ) too are using this Hindi Software. the workshop. Hindi Fortnight was organized from 14th Public Enterprises Selection September, 2012 to 28th September, 2012. During the fortnight, Essay writing, Typing Board Test, Noting and Drafting, Poem recitation, 3.38 The Public Enterprises Selection Debate, Hindi dictation for junior staff and Board {PESB} is a high powered body

38 Personnel Policies constituted by Government of India vide e) To advise Government on formulation Resolution dated 3.3.1987 which was and enforcement of a code of conduct subsequently amended from time-to-time, and ethics for managerial personnel the latest being on 4.4.08. The PESB has in PSEs. been set up with the objective of evolving f) To advise Government on evolving a sound managerial policy for the Central suitable training and development Public Sector Enterprises and, in particular programs for management personnel to advise Government on appointment in PSEs. to top management posts. The PESB is headed by a full – time Chairman with g) To build data bank containing data three Members. relating to the performance of PSEs and their officers. 3.39 The specific functions assigned to the PESB include the following: 3.40 During the year 2012-2013 (up to 15.11.2012), the PESB has made 77 a) To be responsible for the selection of recommendations for appointment of personnel for the posts of Chairman, Board level executives. PESB has also Managing Director or Chairman-cum- recommended extension/non-extension Managing Director and Functional in 8 cases and confirmation in 3 cases. Directors in PSEs as well as in posts There were a large number of backlog at any other level as may be specified vacancies earlier and all have been by the Government. cleared. Recommendations are being sent b) To advise Government on matters six months in advance of the occurrence of relating to appointments, confirmation anticipated vacancy and within four month or extension of tenure and termination of occurrence of unforeseen vacancies. of services of the personnel of the 3.41 Keeping in view the specific role above mentioned levels. assigned to the PESB vide Government c) To advise Government on the desired of India Resolution dated 3.3.1987, the structures at the Board level, and for administrative Ministries/Departments senior management personnel, for have been advised to invariably consult each PSE or group of PSEs. the PESB in all cases of non-confirmation d) To advise Government on a suitable and non-extension of tenure. performance appraisal system for 3.42 As per latest ACC orders, Ministries both the PSEs and the managerial are required to send proposals to PESB personnel in such enterprises. only in cases of non-confirmation of tenure

39 Annual Report 2012-2013 of Board level incumbents on performance referred to the PESB by the Department/ grounds i.e., in cases where the score on Ministry concerned. This reference has to the special performance report (SPR) is be made six months before the scheduled less than 37.5. expiry of tenure of the incumbent. The 3.43 A CMD/MD/Functional Director recommendation of the PESB shall be would be deemed to be confirmed unless referred to the ACC for orders. the Ministry/Department sends a proposal 3.48 ACC has directed that in view to the PESB, to the contrary, within 30 of large number of applications being days after the expiry of one year of the received for Board level positions in executive’s contractual period. CPSEs, short listing of eligible candidates 3.44 Within this stipulated period of one be done and only fifteen applicants called year and thirty days, the Ministry shall for a Selection Meeting. issue necessary order for confirmation, if the Ministry fails to send a proposal to the RESERVATION IN THE CENTRAL contrary, to the PESB. GOVERNMENT SERVICES

3.45 Now only proposals of non-extension 3.49 The Government has taken several on performance grounds are required to be steps for the upliftment and welfare of sent to PESB by the Administrative Ministries. Scheduled Castes, Scheduled Tribes, All cases of extension shall be referred to the Other Backward Classes and Persons with ACC, as is the existing procedure. Disabilities. One such step is to give them 3.46 The PESB in consultation with DPE reservation in services under the State. has evolved a benchmarking system to be The ex-servicemen also get reservation in applicable while considering proposals services. for extension. All proposals in which the RESERVATION FOR SCs, STs AND incumbent meets the benchmark and OBCs: the Ministry/Department decides to recommend extension shall be referred to 3.50 Clause (4) of Article 16 of the the ACC for approval, not later than two Constitution of India enables the State months before the scheduled expiry of to make provision for reservation in the tenure of the incumbent. No reference appointments or posts in favour of any would be needed to PESB in such cases. backward class of citizens which, in the 3.47 All proposals wherein the incumbent opinion of the State, is not adequately does not meet the benchmark shall be represented in the services under the State.

40 Personnel Policies

Clause (4A) of the same Article enables the respectively 15%, 7.5% and 27%; and when State to provide reservation for the members direct recruitment is made on all India basis of the Scheduled Castes and Scheduled otherwise than by open competition it is Tribes in the matter of promotion. Article 16.66%, 7.5% and 25.84% respectively. In 335 provides that the claims of the members case of direct recruitment to Groups C and D of the Scheduled Castes and the Scheduled posts normally attracting candidates from a Tribes shall be taken into consideration, locality or a region, percentage of reservation consistently with the maintenance of for SCs and STs is generally fixed in efficiency of administration, in the making proportion to the population of SCs and STs of appointments to services and posts in in the respective States/UTs and reservation connection with the affairs of the Union or of for OBCs in such cases is fixed keeping in a State. Proviso to the said Article empowers view of their proportion in the population of the State to make any provision in favour of the State/ UT and that it is not more than the members of the Scheduled Castes and 27% and total reservation for SCs, STs and Scheduled Tribes for relaxation in qualifying OBCs does not exceed the limit of 50%. marks in any examination or lowering the 3.53 The Government has carved out standards of evaluation, for reservation in a sub-quota of 4.5 per cent for minority matters of promotion to any class or classes communities from within the 27% reservation of services or posts in connection with the for OBCs vide Department of Personnel affairs of the Union or of a State. and Training’s OM No. 41018/2/2011- 3.51 Armed with powers given by Estt.(Res.) dated 22.12.2011. However, the the Constitution, the Government has Andhra Pradesh High Court has quashed issued various instructions providing for the same order. An SLP has been filed by the reservation in services for the members of Ministry of Human Resource Development the Scheduled Castes (SCs), the Scheduled in the Supreme Court against the decision Tribes (STs) and the Other Backward Classes of the High Court of Andhra Pradesh and (OBCs). Such members of Other Backward the matter is sub-judice. Classes who fall in creamy layer, however, 3.54 Reservation in promotion by non- do not get the benefit of reservation. selection method is available to SCs and 3.52 Reservation to SCs, STs and OBCs, in STs in all groups of services at the rate case of direct recruitment, is available in all of 15% and 7.5%, respectively. In case of groups of posts. When direct recruitment is promotion by selection method, SCs and made on all India basis by open competition, STs get the benefit of reservation upto the reservation for SCs, STs and OBCs is lowest rung of Group ‘A’ and quantum of

41 Annual Report 2012-2013 reservation for them in such case is the SC/ST/OBC candidates appointed on their same as in the case of promotion by non- own merit are adjusted against unreserved selection. However, no reservation is given vacancies. To ensure that posts reserved for in the matter of promotion to the grades SCs, STs and OBCs are filled by candidates of posts or services in which the element belonging to these categories of persons of direct recruitment, if any, exceeds 75 only, there is a ban on de-reservation of percent. There is no reservation for OBCs vacancies in case of direct recruitment. in the matter of promotion. 3.57 Provision of reservation has, 3.55 In promotion by selection to posts over the period, helped in increasing the within Group ‘A’ which carry an ultimate representation of SCs and STs in services salary of Rs.18,300/- or less (in pre- of the Government of India. As per available revised pay scale), there is no reservation, information, they were only 13.17% and but the Scheduled Caste/Scheduled Tribe 2.25%, respectively, in services as on 1st officers who are senior enough in the January, 1965. As per available information zone of consideration for promotion so as their representation as on 1.1.2011 to be within the number of vacancies for has now increased to about 17.2% and which the select list is to be drawn up, are 7.4% (inclusive of safai-karamcharis), included in that list provided they are not respectively. Similarly, the representation considered unfit for promotion. of SCs and STs in Group A service has 3.56 Various relaxations and concessions increased to a great extent during last are given to SC and ST candidates so forty six years. While representation of SCs as to improve their representation in in Group ‘A’ services in 1965 was 1.64% services. For example, they get relaxation only, it is about 11.5% now. Likewise, the in the upper age limit, unlimited number representation of STs in Group ‘A’ services of chances within the relaxed age limit has increased from 0.27% in 1965 to about prescribed for appearing in the competitive 4.8%. Representation of OBCs in services, examinations, exemption from payment as per information received from various of examination fee and relaxation in Ministries/Departments is still quite low standards of suitability. Likewise, the OBC because reservation for them started only candidates get concessions like relaxations in 1993. It is also important to note that the in the upper age limit upto three years, information about OBCs does not appear to relaxation in number of chances upto seven include such members of Other Backward within the relaxed age limit for appearing Communities who were appointed prior in the Civil Services Examination etc. The to introduction of reservation for them

42 Personnel Policies or who fall within the creamy layer. It is to representation of SCs, STs and OBCs in expected that as a result of introduction of services of the Central Government as on reservation, their representation in services 1.1.2011. As per information received from would increase in due course of time. the Ministries/Departments (excluding 3.58 Out of the total 73 Ministries/ two Ministries) the representation of SCs, Departments, information has been received STs and OBCs as on 1st January, 2011 is from 71 Ministries/Departments in regard given in the following table:

Total SCs STs OBCs Group Employees No. of No. of No. of % % % SCs STs OBCs A 77455 8922 11.5 3732 4.8 5357 6.9 B 190134 28403 14.9 11357 6.0 13897 7.3 C *2744629 481072 17.5 207353 7.6 427901 15.6 Total (including 3012218 518397 17.2 222442 7.4 447155 14.8 Safaikaramcharies) *including erstwhile Group ‘D’. The above information does not include data in respect of two Ministries, from whom the information is awaited. 3.59 Almost all the vacancies reserved in the recent years. Number of vacancies for SCs, STs and OBCs in the All India reserved in Indian Administrative Service, Services and other Central services to Indian Foreign Service and Indian Police which recruitment is made through the Service for the year of Examination, 2011 Civil Services Examination have been filled and vacancies filled up are given in the by the candidates of respective categories following statement

Other Backward Unreserved Scheduled Castes Scheduled Tribes Classes Ser- Vacan- Vacancies Vacan- Vacan- Service Service Service Service vice cies ear- Ear- cies ear- cies ear- allocated allocat- allo- allocat- (s) marked marked / marked / marked / as un- ed to cated to ed unre- reserved reserved reserved reserved SCs STs to OBCs served For SCs for STs for OBCs I.A.S 85 85* 26 26 13 13 46 46 I.F.S. 23 23 05 05 03 03 09 09 I.P.S. 78 78 21 21 14 14 37 37 Note: - DoPT is Cadre Controlling Authority for IAS only. Thus, the detail for IAS in columns above is actual appointment. In case of other two services i.e. IFS and IPS, the information is on the basis of confirmed allocation made. This Department does not have data on the actual number of candidates who joined the Service.

* Appointment have been offered to 85 candidates, however, one candidate has not joined as yet.

43 Annual Report 2012-2013

3.60 Quantum of reservation for the subordinate appointing authorities, of SCs, STs and OBCs in any grade/cadre is the orders and instructions pertaining to determined on the basis of number of posts the reservation of vacancies in favour of in the grade/cadre. However, in small cadres Scheduled Castes and Scheduled Tribes having less than 14 posts, where it is not and other benefits admissible to them. possible to give reservation to all the three Each Ministry/Department is supposed to have a Cell within the Ministry/ categories on the basis of this principle, Department under the direct control of the reservation is provided by rotation by way Liaison Officer to assist him to discharge of L-Shaped 14-Point rosters prescribed by his duties effectively. In offices under Department of Personnel and Training’s the control of Head of Department also, Office Memorandum No.36012/2/96-Estt. a Liaison Officer is nominated for work (Res.) dated 2.7.1997. While determining relating to representation of Scheduled reservation, it is ensured that total Castes and Scheduled Tribes. The duties number of reserved posts for SCs, STs of Liaison Officers for offices under such and OBCs in any cadre does not exceed Heads of Departments are similar to 50% of the total number of posts in the those of Liaison Officer of the Ministry/ cadre. At the same time, total number of Department in respect of offices under vacancies earmarked/reserved in a year in their charge. any cadre should not be more than 50% of 3.62 Orders were issued on 6-3-1997 for the total vacancies of the year. However, appointment of separate Liaison Officers the backlog reserved vacancies are treated in each Ministry/Department for looking as a separate and distinct group, on which into the matters concerning reservation limit of 50% does not apply. for Other Backward Classes.

3.61 In each Ministry/Department, 3.63 Instructions issued by Government the Deputy Secretary in-charge of of India about reservation are mutatis administration or any other officer at least mutandis followed by the Public Sector Undertakings, Financial Institutions of the rank of Deputy Secretary is appointed including the Public Sector Banks. The to act as Liaison Officer in respect of autonomous bodies such as statutory matters relating to the representation of and semi-government bodies also make Scheduled Castes and Scheduled Tribes reservations on the same lines in their in all establishments and services under services. Instructions exist to the effect that the administrative control of the Ministry/ a clause providing for reservation should Department. He is, inter alia, responsible be included in terms and conditions while for ensuring due compliance, by the giving grant to the voluntary agencies

44 Personnel Policies employing more than 20 persons on regular vacancies reserved for SCs and STs from basis and meeting at least 50 per cent of time to time. Special Recruitment Drives their recurring expenditure from grants- (SRDs) were launched to fill up backlog in-aid from Central Government. vacancies of SCs and STs in 1989, 1990, 1991, 1993, 1995, 1996 and 2004. More 3.64 In order to protect the interests of than 60,000 backlog vacancies were filled SC/ST/OBC communities and to ensure by way the Drive launched in 2004. that the posts reserved for them are filled up only by candidates belonging to these 3.65 The latest Special Recruitment categories, it has been decided that where Drive was launched in November, 2008 to sufficient number of candidates belonging fill up the backlog reserved vacancies of to these categories are not available to SCs, STs and OBCs which was concluded fill up the vacancies reserved in direct on 31.3.2012. As per information received recruitment for them, the vacancies would from the Ministries/Departments, there not be filled. These unfilled vacancies were a total of 75,522 backlog reserved become backlog reserved vacancies for vacancies as on 1st November, 2008 of the subsequent recruitment year. This which 47,727 vacancies have been filled Department has been launching Special up by the end of March, 2012, the details Recruitment Drives to fill up the backlog are given as under:-

Number of backlog Number of backlog Sl. Category vacancies identified vacancies filled No. DR Promotion Total DR Promotion Total 1. SCs 10955 13458 24413 7707 9642 17349 2. STs 11400 17637 29037 6925 9753 16678 3. OBCs 22072 Not 22072 13700 Not 13700 applicable applicable Total 44427 31095 75522 28332 19395 47727

3.66 Instructions exist that the where a Selection Board or Departmental Ministries/ Departments etc. should Promotion Committee has to make bulk endeavour to nominate to the maximum selection for a large number of vacancies extent possible, a Scheduled Caste/ say for 30 or more at a time, no effort should Scheduled Tribe officer on the Selection be spared in finding a Scheduled Caste Boards, Departmental Promotion or Scheduled Tribe officer for inclusion Committees constituted for various in the Selection Board/ Departmental posts/services under them. Particularly, Promotion Committee.

45 Annual Report 2012-2013

3.67 Wherever a Selection Committee/ the vacancies in Group ‘D’ services and Board exists or has to be constituted posts are reserved for ex-servicemen subject for making recruitment to 10 or more to certain conditions. Ex-servicemen vacancies in Group ‘C’ or Group ‘D’ posts/ are entitled to get age relaxation for services, it is mandatory to have one appointment to any vacancy in Central member belonging to SC/ST/OBC and one civil services/posts, whether reserved member belonging to Minority Community or not. Ex-servicemen who have already in such Committees/Boards. One of the secured employment under the Central members of the Selection Committee/ Government are entitled to the benefit of Board, whether from the general category age relaxation as prescribed for securing or from the minority community or from another employment in a higher grade or SC/ST/OBC, should be a lady failing which cadre under the Central Government. There a lady member should be co-opted on the are some provisions regarding relaxation/ Committee/Board. It is also to be ensured exemption of educational qualifications for that where the number of vacancies against the ex-servicemen. The Director General which selection is to be made is less than (Resettlement), Ministry of Defence monitors 10, no effort should be spared in finding the implementation of these orders in the a Scheduled Caste/ Scheduled Tribe/ Central Government Agencies. Other Backward Class Officer, a Minority Community officer and a lady officer for 3.69 Reservation for ex-servicemen and inclusion in such Committees/Boards. Persons with Disabilities (PwDs) is termed as RESERVATION FOR “horizontal” reservation and reservation for EX-SERVICEMEN SCs, STs and OBCs is termed as “vertical” reservation. Guidelines exist explaining 3.68 Reservation for ex-servicemen was how the “horizontal” reservation is to be initially introduced for a period of two adjusted against the “vertical” reservation. years in 1966. This was extended from time to time and is now available in terms 3.70 The Ex-servicemen (Re-employment of the Ex-servicemen (Re-employment in in Central Civil Services and Posts) Central Civil Services and Posts) Rules, Rules, 1979 regulates recruitment of 1979. As per these Rules, ten percent of Ex-servicemen as a measure of their the vacancies in the posts upto the level rehabilitation. The Rules were first notified of Assistant Commandant in para-military in 1979 and subsequent amendments have forces, ten percent of the vacancies in been made on 12th February, 1986, 27th Group ‘C’ services and posts and 20% of October, 1986 and 27th March, 1987.

46 Personnel Policies

3.71 Further amendments have been is an enabling provision. The state is made in the Rules as stated below in not bound to make reservation for SC/ the year 2012 in exercise of the powers ST in matter of promotions. However, conferred by the proviso to article 309 of if they wish to exercise their discretion the Constitution:- and make such provision, the State has l Definition of Ex-servicemen [Clause to collect quantifiable data showing the (c), Rule 2]; backwardness of the class and inadequacy of representation of that class in public l Applicability of Reservation (Rule 3); employment in addition to compliance l Extent of Reservation [Sub Rule (1), of Article 335. In the recent past, the (2) and (3) of Rule 4]; Hon’ble Supreme Court in the matter of Rajesh Kumar vs. Uttar Pradesh Power l Age relaxation of Ex-servicemen (Rule 5). Corporation Limited has struck down reservation in promotion in services of the 3.72 The Ex-servicemen (Re- State of Uttar Pradesh for the reason that employment in Central Civil Services the conditions laid down in M.Nagaraj’s and Posts) Amendment Rules, 2012 have case were not complied with. Earlier also, been published in the Gazette of India the Apex Court in the matter of Surajbhan (Extraordinary) under G.S.R. 757 (E) on Meena vs. State of Rajasthan had quashed 10th October, 2012. the provision of reservation in promotion SUPREME COURT’S RECENT in the State of Rajasthan. In order to JUDGEMENTS IN REGARD TO provide Constitutional safeguards to the RESERVATION IN PROMOTION people belonging to Scheduled Caste and AND REMEDIAL ACTION TAKEN Scheduled Tribe, it was decided to further BY THE GOVERNMENT amend the Constitution of India to provide 3.73 The Supreme Court in the case impediment free reservation to Scheduled of M. Nagaraj vs. Union of India & Castes and Scheduled Tribes in promotion. Others has observed that the concerned Accordingly, the Government introduced State will have to show in each case the “the Constitution (One Hundred and existence of the compelling reasons, Seventeenth Amendment) Bill, 2012” namely, backwardness, inadequacy of in the Rajya Sabha on 5.09.2012, which representation and overall administrative was passed by Rajya Sabha on 17.12.2012 efficiency before making provision for and is transmitted to the Lok Sabha for reservation. The impugned provision consideration.

47 Annual Report 2012-2013

RESERVATION FOR PERSONS and Training, Government of India WITH DISABILITIES issued consolidated instructions on the subject in December, 2005. As per these 3.74 Section 33 of the Persons with instructions, reservation for persons with Disabilities (Equal Opportunities, disability is now available in all Groups Protection of Rights and Full Participation) of posts in case of direct recruitment. In Act, 1995 (PWD Act) provides that every case of promotion, it is available when appropriate Government shall appoint in promotions are made within Group D, from every establishment such percentage of Group D to Group C and within Group C vacancies not less than three percent for identified posts. As provided in the Act, persons or class of persons with disability the benefit of reservation goes to persons of which one percent each shall be reserved suffering from (i) blindness or low vision, for persons suffering from (i) blindness or (ii) hearing impairment and (iii) locomotor low vision, (ii) hearing impairment and (iii) disability or cerebral palsy, each category locomotor disability or cerebral palsy; in the being entitled to 1% reservation. The cases posts identified for each disability. Section of orthopedically handicapped persons are 32 of the Act requires the Government to covered under the category of locomotor identify posts in establishments which disability or cerebral palsy. can be reserved for the persons with disability. 3.77 Various concessions are given to persons with disabilities like upper 3.75 The PWD Act came into force only age limit for persons with disabilities is in 1996. However, it was much before relaxable (a) by ten years (15 years for in November, 1977 that reservation for SCs/STs and 13 years for OBCs) in case persons with disabilities was introduced in of direct recruitment to Group ‘C’ and case of direct recruitment to Group C and Group ‘D’ posts; (b) by 5 years (10 years D posts. It was extended to the cases of for SCs/STs and 8 years for OBCs) in case promotion to Group C and D posts in 1989. of direct recruitment to Group ‘A’ and With the enactment of the Act, reservation Group ‘B’ posts where recruitment is made for persons with disabilities was made otherwise than through open competitive applicable in identified Group A and B examination; and (c) by 10 years (15 years posts also in case of direct recruitment. for SCs/ STs and 13 years for OBCs) in 3.76 With a view to streamlining the case of direct recruitment to Group ‘A’ and procedure of reservation for persons with Group ‘B’ posts through open competitive disabilities, the Department of Personnel examination. The relaxation in age limit

48 Personnel Policies is given to them irrespective of the fact such vacancy is not filled and is carried whether the post is reserved or not, provided forward as a ‘backlog reserved vacancy’ to the post is identified suitable for persons the subsequent recruitment year. In the with disabilities. Apart from age relaxation, subsequent recruitment year, the ‘backlog they also get exemption from payment of reserved vacancy’ is treated as reserved application fee and examination fee and for the category of disability for which it relaxation in standards of suitability. 72 was kept reserved in the initial year of Ministries/Departments have supplied recruitment and filled as such. However, if information about representation of a suitable person with that disability is not Persons with Disabilities in the Central available in the subsequent recruitment Government Services as on 1st January, also, it may be filled by interchange among 2011. Representation of Persons with the three categories of disabilities, failing Disabilities in the Central Government which by appointment of a person other Services as on *1.01.2011 is given in the than a person with disability. Thus if a following table:- vacancy is earmarked reserved for any

Number of Persons with category of disability and a suitable person GROUP Disabilities with that disability is not available to fill VH HH OH Total it up in the initial year of recruitment, it A 24 22 171 217 becomes a ‘backlog reserved vacancy’ for the first subsequent recruitment year. B 68 80 1049 1197 C 1299 2118 9296 12713 3.79 A Special Recruitment Drive was D 320 323 977 1620 launched to fill up the backlog reserved Total 1711 2543 11493 15747 vacancies for persons with disabilities in November, 2009. As per information *Data does not include information in received from Ministries/Departments, respect of one Ministry. there were a total of 6003 backlog 3.78 If any vacancy reserved for any vacancies for Persons with Disabilities category of disability cannot be filled (PwD) in direct recruitment as well as in by a person with disability due to non- promotion as on 15th November, 2009. Out availability of a suitable person with that of the 6003 backlog vacancies for PwDs, disability or for any other sufficient reason 2388 vacancies were filled up.

49

Cadre Management

CHAPTER 4

CADRE MANAGEMENT

This Department is responsible for Cadre c) Amendment in rule 16(3) of AIS Management of All India Services (IAS, (DCRB) Rules, 1958 providing two IPS and IFS) which includes framing and tiers of intensive reviews of All India revising rules and regulations regarding Service Officers on completion of service conditions of the employees, in 15 years of qualifying service and consultation with the Ministry of Home again on completion of 25 years Affairs and Ministry of Environment of qualifying service to assess the and Forests. Matters relating to framing suitability of the officers for their and amendment of recruitment rules, further retention in service or clarification related to rules etc., are otherwise, has been notified on examined and processed in this Division. 31.01.2012. Some of the important issues/initiatives d) Amendment in Rule 6 of IFS and IPS taken during the year include: (Pay) Rules, 2007, regulating Pay 4.2. Amendments in AIS Rules fixation of a Member of Service (MOS) on his reversion to the Cadre after a) Indian Police Service (Probationers’ grant of Proforma Promotion to him, Final Examination) Rules, 2012 has been notified on 20.06.2012. has been notified on 25.06.2012 in supersession to Indian Police Service Cadre strength of IAS (Probationers’ Final Examination) 4.3 The authorized cadre strength Rules, 1999. of the IAS as on 01.01.2012 was 6154 b) Amendment in Explanation 1 in and the number of officers in position Rule 2(c) of AIS (Medical Attendance) was 4368. The corresponding figures Rules, 1954 related to enhancement are 6217 and 4737 as on 01.01.2013 of income limit for dependency of respectively. The authorized cadre the family member from Rs. 1500/- strength and the number of officers in to Rs. 3500/-, has been notified on position in different years since 1951 21.11.2012. are as given below:

51 Annual Report 2012-2013

Year Authorized No. of 4.5 In the year 2012, notifications (As on 1st cadre officers have been issued revising the strength January) strength in position and composition of the following cadres 1951 1232 957 (At the time (Including 336 participating in the All India Services: of initial officers of the constitution of Indian Civil Indian Administrative Service the service) Service) 1. West Bengal 1961 1862 1722 (Including 215 Indian Forest Service officers of the 1. Himachal Pradesh Indian Civil Service) 2. Jharkhand 1971 3203 2754 3. Karnataka (Including 88 officers of the 4. West Bengal Indian Civil Service) 4.6 Guidelines for premature 1981 4599 3883 retirement of AIS officers under amended 1991 5334 4881 rule 16(3) of AIS (DCRB) Rules, 1958 have 2001 5159 5118 been finalized and issued among States 2002 5159 5051 on 28.06.2012. It is worth mentioning 2003 5159 4871 that the Rule 16(3) of AIS (DCRB) Rules, 2004 5159 4791 1958 was amended in order to make it more significant and stringent to ensure 2005 5261 4788 efficiency in administration by weeding 2006 5337 4790 out dead woods at two stages instead of 2007 5422 4731 one stage as provided in the earlier Rule. 2008 5460 4761 2009 5671 4572 4.7 As per the amended rule, intensive 2010 5689 4534 review of All India Service officers is now 2011 6077 4456 proposed at two stages, firstly on completion 2012 6154 4368 of 15 years of qualifying service and secondly on completion of 25 years of service. The 2013 6217 4737 corresponding guidelines for reviewing of the 4.4 There is a provision for quinquennial records of the All India Service officers have cadre review in respect of every cadre of the also been suitably modified to make it more three All India Services under the relevant transparent and effective. The composition Cadre Rules. of Reviewing Committee has been modified

52 Cadre Management in the revised guidelines by including one Examination for recruitment to the member of SC/ST/Minority community following 24 services out of which 19 are along with one member as Member of Service Group ‘A’ Services and the remaining 5 are in the Apex scale born on a different cadre. Group ‘B’ Services. This has been done to ensure impartiality i) The Indian Administrative Service. and transparency in the process. ii) The Indian Foreign Service. Commercial Employment iii) The Indian Police Service. 4.8 As per Rule 26 of the All India iv) The Indian P&T Accounts and Finance Services (Death-Cum-Retirement Benefits) Services. Group ‘A’ Rules, 1958 a pensioner shall not accept v) The Indian Audit and Accounts any commercial employment before the Service, Group ‘A’ expiry of one year from the date of his vi) Indian Revenue Service (Customs & retirement, except with the previous Central Excise) Gr. ‘A’ sanction of the Government. DOPT is the vii) The Indian Defence Accounts Service, cadre controlling authority for IAS. During Group ‘A’ the year 2012, permission of the Central viii) The Indian Revenue Service, (I.T) Government has been granted to 4 retired Group ‘A’ IAS officers for accepting commercial ix) The Indian Ordnance Factories employment (post retirement) under this Service, Group ‘A’ (Asstt. Works rule. Manager-Non-technical). Resignation of AIS Officers x) The Indian Postal service, Group ‘A’ 4.9 The issue of resignation of AIS xi) The Indian Civil Accounts Service, officers is governed by Rule 5 of AIS (DCRB) Group ‘A’ Rules, 1958. Rule 5(1) of AIS (DCRB) Rules, xii) The Indian Railway Traffic Service, 1958 provides that no retirement benefits Group ‘A’ may be granted to a person who has been xiii) The Indian Railway Accounts Service, dismissed or removed from the service or Group ‘A’ who has resigned from the service. During xiv) The Indian Railway Personnel Service, the current year i.e. 2012, resignation of Group ‘A’ 1 (one) IAS officer was accepted by the xv) Post of Assistant Security Officer, Government. Group ‘A’ in Railway Protection Force. 4.10 In 2010, the Union Public Service xvi) The Indian Defence Estates Service, Commission conducted the Civil Services Group ‘A’

53 Annual Report 2012-2013 xvii) The Indian Information Service, IPS 78 37 21 14 150 Junior Grade Group ‘A’ Category Wise Allocation as on 28.12.2012 xviii) The Indian Trade Service, Group “A’ (Confirmed Basis) (Gr.III) Central Civil 205 124 67 38 434 Services (Group ‘A’) xix) The Indian Corporate Law Service, Central Civil 09 04 04 01 18 Group ‘A’. Services (Group ‘B’) Category Wise Allocation as on 28.12.2012 xx) The Armed Forces Headquarters Civil (Provisional Basis) Service, Group ‘B’ (Section Officer’s Central Civil 08 --- 11 --- 19 Grade). Services (Group ‘A’) Central Civil ------02 --- 02 xxi) The Delhi, Andaman and Nicobar Services (Group ‘B’) Islands, Lakshadweep, Daman & Total 408 220 136 69 833 Diu and Dadra & Nagar Haveli Civil Note: Allocation of service on the basis of reserve Service, Group ‘B’. list of CSE, 2011 has not been done so far. xxii) The Delhi, Andaman and Nicobar BROAD POLICY REGARDING Islands, Laskhadweep, Daman & INTER-CADRE DEPUTATION / Diu and Dadra & Nagar Haveli Police TRANSFER Service, Group ‘B’ 4.12 Inter-Cadre deputation:- Inter- xxiii) Pondicherry Civil Service, Group ‘B’ cadre deputation is permissible to All India Service officers on completion of their xxiv) Pondicherry Police Service, Group ‘B’. nine years of service and before attaining 4.11 On the basis of the results declared promotion to super-time scale in his/her own in the year 2012 of the Civil Services home cadre. Such deputation is considered Examination, 2011, the number of in view of the personal difficulties of the candidates allocated to the IAS, IFS and officers concerned and is permissible for IPS, Central Services Group ‘A’ and Central a maximum period of 5 years in the entire Services Group ‘B’ as on date are as under: service career of the officers and the period at a time thereof normally do not exceed Category Wise Allocation as on 28.12.2012 (Confirmed three years. Basis) Service 4.13 Inter-cadre Transfer:- Inter-cadre Gen- OBC SC ST Total transfer is normally permissible to an eral All India Service officer on the ground of IAS 85 46 26 13 170 his/her marriage to another officer of the IFS 23 09 05 03 40 All India Service. The couple is normally

54 Cadre Management transferred to one of the two cadres on consultation with State Governments had which they are borne except home State determined promotion quota vacancies of the officer whose cadre is changed. In of IAS both under State Civil Services the case of refusal by both the cadres the and non-SCS cadre falling in respect of matter is formally taken up a second time all States on or before 31st March 2011. with both the cadres. In case of continued Thereafter this Department had requested refusal by both the cadres to accept the UPSC as well as State Governments to officers concerned, possibilities are explored take further necessary action towards for transfer of the officers to a third cadre holding of Selection Committee meetings. being deficit one, subject to concurrence of the State Government concerned. Other This had been done with a view to provide grounds for cadre transfer of All India sufficient time to States/UPSC for advance service officers is ‘extreme hardship’ which planning and scheduling of meetings so includes (a) threat to the life of the officer or that the same are not bunched up in the his immediate family and (b) severe health fag end of the year. Through concerted problems to the officer or his immediate effort of this Department UPSC and State due to the climate or environment of the Governments, it has been possible to have state to which he is allotted. In the case of uptodate meetings in respect of 13 States lady officers borne on North Eastern cadres / Cadre. Further in respect of 9 States / marries officer borne on another cadre the Cadres meeting of the Selection Committee lady officer is mandatorily transferred to for only one year is pending. her spouse’s cadre if she so request except her home cadre. All India Service officers Consultation with Stakeholders belonging to North Eastern cadre may 4.15 The DoPT is dealing with large be allowed transfer of cadre to any other number of issues relating to recruitment cadre in the North East in relaxation of the to All India Services, cadre management existing conditions subject to availability of deficit in the insider quota. of IAS, implementation of DSPE Act, 1946, training to officers of various Determination of promotion quota Services/Cadres. In order to achieve vacancies the objective of good governance by 4.14 As per timelines finalized by the effective implementation of Government UPSC in consultation with this Department policies and programmes in the said regarding holding of Selection Committee fields concerted efforts of Government of meeting for promotion to IAS of various India, State Governments and UPSC are States/Cadres, this Department in required.

55 Annual Report 2012-2013

4.16 With a view to highlight the need Expenditure for financial concurrence and about concerted effort of Government of placed before the Cadre Review Committee Indian and State Governments in order to for its approval. The Division also renders achieve the objective of good governance advice to the Cadre Controlling Authorities by effective implementation of Government for better cadre management. The Division policies and programmes in the said fields, two also acts as the Secretariat for Cadre meetings with the stakeholders viz. Principal Review Committee constituted for review of Secretaries (GAD) of State Governments, individual service/cadre. MHA, M/o E&F, UPSC etc. were held during 4.19 There are 58 Central Group ‘A’ 2011, under the Chairmanship of Secretary Services. Out of these, the cadre review (P)/MOS (PP). proposals of Indian Defence Service of Cadre Review of Group ‘A’ Services Engineers (IDSE), Indian Revenue Service (Income Tax), Indian Revenue Service 4.17 Periodical cadre reviews play a (Customs & Central Excise), Indian Civil key role in an effective and proper cadre Accounts Service, Central Power Engineering management. Such reviews provide an Service, Central Labour Service, Central opportunity to the services to reassess and Water Engineering Service, Indian Ordnance realign themselves to the emerging challenges Factory Service and Indian Costs Accounts in public service delivery. The reviews also Service are at various stages of consideration. help maintain a healthy balance between the The proposals of Central Engineering Service functional requirements of an organisation (CPWD), Central Electrical & Mechanical and legitimate career aspirations of its Engineering Service (CPWD) and Central officers. In terms of the extant guidelines, Architecture Service (CPWD) have been finally the ideal periodicity of cadre review is once approved since publication of last report. In every five years. addition, two proposals to constitute two 4.18 Cadre Review Division is mandated Organized Group ‘A’ Engineering Service to facilitate the review of 58 existing Central namely, Indian Radio Regulatory Service Group ‘A’ Services. The cadre review proposals and Indian Naval Material Management are scrutinised in this Division keeping Service are under active consideration. in view the broad factors like functional CENTRAL SECRETARIAT SERVICE (CSS) requirements, stagnation at various levels, financial implications, measures for saving, 4.20 The Central Secretariat Service (CSS) organisational proficiency etc . The proposals comprises the grades, starting from entry are then referred to the Department of grade, of Assistant, Section Officer, Grade –I

56 Cadre Management

(Under Secretary), Selection Grade (Deputy the grades of Assistant and Section Officer Secretary) and Senior Selection Grade are partly centralized. Functions such (Director). Its cadre strength is more than as conduct of DPC for promotions, cadre 11,000 employees. Cadre management of clearance for deputations etc. are carried out CSS is handled in the CS-I Division of the by respective Ministries/Departments (also Department of Personnel & Training, which known as cadre units) and other functions includes, inter alia, policy making, framing including issuing of zone of consideration rules and regulations and managing the for promotions, calculation of vacancies, human resources. maintenance of reservation roster etc. are done centrally by the CS.I Division. 4.21 Cadre management of the grades of Under Secretary and above of CSS is centrally 4.22 The details of the grades comprising administered in the CS-I Division and that of CSS are as under:-

Sanctioned Grade Pay Scales Strength post Grade Classification (Pay (Rs.) restructuring Band) of 2010 Senior Selection Grade 37400-67000 8700 (Director) Group ‘A’ (Ga- (PB-IV) 600* Selection Grade (Deputy zetted) 15600-39100 7600 Secretary) (PB-III) Grade-I 15600-39100 6600 1515** (Under Secretary) (PB-III) Section Officer’s Grade – 15600-39100 5400 (After 4 years service) Group ‘B’ (PB-III) 3060** Section Officer’s Grade – (Gazetted) 9300-34800 4800 (Entry Grade for 4 years) (PB-II) Assistant’s Grade Group ‘B’ (Non- 9300-34800 4600 6471$ Gazetted) (PB-II)

* : The combined strength of Deputy Secretary/Director has been fixed at 600 with inter se flexibility subject to a ceiling of 40 Joint Secretary (in-situ) and 220 Directors. CSS officers empanelled as Joint Secretaries will be given in situ promotion as Joint Secretary in SAG grade at their current places of posting till they are placed under the Central Staffing Scheme, with such in-situ promo- tions restricted to 40 in number. ** : Includes posts encadred in CSS $ : Includes posts encadred in CSS and 1467 posts approved for upgradation by Cabinet on 8.7.2010.

57 Annual Report 2012-2013

Major developments during the year grade of Under Secretary on regular basis.

4.23 Promotions / Appointments 4.23.5 Section Officer: The zone of promotion of Assistants to the grade 4.23.1 Joint Secretary (in-situ): Orders of Section Officer on ad-hoc basis was of appointment of Joint Secretary (in- situ) extended to fill up vacancies in the in respect of 22 CSS officers have been SO Grade. The last extension covered issued. As on 31.12.2012, 40 officers Assistants up to serial number 494 of are working as JS (in-situ) across the SCSL 2003. Secretariat. 4.23.6 Assistants’ Grade: On the basis 4.23.2 Director: The Select List of officers of the results of the Combined Graduate for promotion to the Senior Selection Level Examination (CGLE) 2011, 352 Grade (Director) of CSS for the year 2012 candidates for appointment as Assistant in was issued on 3rd July, 2012 and orders of the Central Secretariat Service have been promotion of 47 officers to Senior Selection nominated. With a view to avoid delay in Grade were issued. joining by the candidates, this year it was 4.23.3 Deputy Secretary: Due to an decided to allocate the selected candidates ongoing litigation, no regular promotions to the Ministries/Departments who would to the Selection Grade (Deputy Secretary) complete the formality of appointment. could be made. Pending regular promotion, 4.24 Transfers: Transfers of CSS officers ad-hoc promotions have been made to the are effected at the time of promotion grade to fill up the vacancies existing as on in keeping with the provisions of the 31st July, 2012 and arising thereafter. 247 Rotational Transfer Policy (RTP) applicable officers of Grade-I (Under Secretary) have for CSS. Out of the 247 officers promoted been promoted as Deputy Secretary on ad- to the grade of Deputy Secretary on ad- hoc basis till 31.12.2012. hoc basis, 183 officers have been moved 4.23.4 Under Secretary: Pending regular out and similarly, in the grade of Under promotion to the grade due to ongoing Secretary, out of the 365 officers promoted litigation, 365 Section officers have been to the grade, 272 officers have been promoted to the grade of Under Secretary shifted. In addition, transfers in all grades on ad-hoc basis to fill up the vacancies in of CSS (non-promotion cases) have been the grade. Select Lists of Grade-I of CSS carried out under RTP during the year for the years 2009 and 2010 were issued and transfer of seven Joint Secretaries (in- covering 500 officers for promotion to the situ), 18 Directors/Deputy Secretaries, 12

58 Cadre Management

Under Secretaries, 501 Section Officers 4.28 Web based IT system for Cadre and 1238 Assistants were ordered during Management: A web-based cadre the year till 31.12.2012. In the remaining management system has been developed for months of the financial year 2012-13, 102 effective and efficient cadre management of Under Secretaries, 213 Section Officer and the three secretariat services with a view to around 1200 Assistants are likely to be replacing the current manual functioning transferred under RTP. of CS Division and making available comprehensive, accurate and real-time 4.25 Civil List of CSS: The draft Civil data for decision making and to facilitate List of Grade-I (Under Secretary) and timely and better quality of decision making above of the CSS for the year 2012 has for activities such as placements, training, been circulated and will be printed after promotions etc. its finalisation. 4.28.1 A contract was signed on 23rd 4.26 Annual Property Returns of CSS April, 2012 with CMC Limited, Noida for Officers: Immovable Property Returns design, development, deployment and of CSS officers of Under Secretary and maintenance of a web based enterprise above levels are being maintained in CS-I solution for information and decision Division. Out of 2031 CSS officers in these support for the three secretariat services. grades, 2021 have submitted their IPR for CMC Limited prepared and submitted the year 2011. System Requirement Study which was 4.27 Annual Performance Appraisal examined and accepted. Further, CMC Ltd., Report of CSS officers: CS-I Division is have also System Design Document (SDD). entrusted with the task of maintenance They have also designed the software for and upkeep of the ACRs/APARs of the CSS the 12 modules as required in the contract: officers of the level of Under Secretary and (i) Employee Information System (ii) IPR above. To facilitate data management, the Management System (iii) Vigilance System APAR details of the officers are maintained in (iv) Voluntary Retirement (v) Grievance MS Access software. The position regarding (vi) Cadre Strength Variation System (vii) availability and completion of APARs of the Training (viii) Deputation (ix) Transfer officers are being uploaded in DoPT website and Posting (x) APAR (xi) Recruitment & regularly and also being monitored through Promotion (xii) PBBR. In the first phase online monitoring system. The task of of the project the personal data of about digitalisation and computerisation of all the 8000 CSS officers have been received from APARs is also being undertaken. various Ministries/Departments.

59 Annual Report 2012-2013

4.29 Cadre Training Plan for CSS: mandatory in nature and linked with the A comprehensive Cadre Training Plan next promotion of the officers. (CTP) is in place for CSS officers. ISTM, 4.29.1 During the year 2012-13, ISTM has the nodal agency for training of CSS so far conducted 17 training programmes officers, has been entrusted with the under the CSS-CTP and 14 training job of conducting training programmes for all levels of CSS officers including programmes are under implementation. foundational training for Direct Recruit The table below gives the level-wise Assistants. The training programmes are details:

Sl. Training Pro- Eligible officers Duration Number of Officers nomi- No. gramme training cours- nated during es held the year 1 Level A UDCs 4 weeks 5 195 2 Level B Assistants 5 weeks 4 200 3 Level D Section Officers 8 weeks 5 171 4 Level E Under Secretaries 6 weeks 2 90 5 Level F Deputy Secretaries 3 weeks 1 33

4.29.2 The following is the proposed schedules for training till end of Financial Year 2012-13.

Sl. Training Eligible officers Duration Number Number of No. Programme of training Officers to be courses pro- nominated posed 1 Assistant DR Direct Recruit Assis- 12 weeks 3 350 tants on joining 2 Level A UDCs 4 weeks 3 135 3 Level B Assistants 5 weeks 4 180 4 Level D Section Officers 8 weeks 4 180 5 Level E Under Secretaries 6 weeks 3 93

4.29.3 The Monitoring Group under the Programmes and, if necessary, revisions in Chairmanship of Joint Secretary (AT&A) design and training needs, on the basis of closely monitors and reviews the Training feedback received from various quarters,

60 Cadre Management are being carried out for enhancing the CS Division of DoPT will nominate them for effectiveness of the training as envisaged the training after finalising the schedule in in the CTP. consultation with ISTM.

4.29.4 This year the Foundation Course CENTRAL SECRETARIAT for Direct Recruit Assistants (probationers) STENOGRAPHERS’ SERVICE has been modified. The duration of the (CSSS) training course would be 12 weeks. The Direct Recruit Assistants would 4.30 The Central Secretariat first be nominated to various Ministries Stenographers’ Service (CSSS) is one / Departments by DoPT. All the pre- of the three Services in the Central appointment formalities shall be completed Secretariat. CS-II Division is the cadre by the Cadre Units. After joining of the controlling authority in respect of this Assistants in the Ministries/Departments, service. CSSS comprises of the following grades:-

Grade Classification Pay Scales Grade (Pay Sanctioned (Rs.) Band) (Rs.) Strength

Principal Staff Officer 37400-67000 8700 140 (PSO) Group ‘A’ (Ga- (PB-IV) zetted) Senior Principal Private 15600-39100 7600 Secretary (Sr. PPS) (PB-III)

Principal Private Secretary 15600-39100 6600 773 (PPS) (PB-III)

Private Secretary (PS) 15600-39100 5400 2041 (after 4 years service) Group ‘B’ (Ga- (PB-III) zetted) Private Secretary (PS) 9300-34800 4800 (entry grade for 4 years) (PB-II)

Personal Assistant (PA) Group ‘B’ (Non- 9300-34800 4600 2524 Gazetted) (PB-II)

Stenographers Grade ‘D’ Group ‘C’ (Non- 5200-20200 2400 1282 Gazetted) (PB-I)

TOTAL 6760

61 Annual Report 2012-2013

4.30.1 The grades of PSO, Sr.PPS and PPS (ii) Senior Principal Private Secretary are centrally administered by Department of (Sr.PPS): Select list of Sr. PPS grade of CSSS Personnel & Training and all matters relating for the year 2011 and 2012 have been issued to cadre management to these grades are on 16.2.2012 and 30.7.2012 respectively. directly dealt with by CS-II Division. (iii) Principal Private Secretary (PPS): 4.30.2 The other three grades viz. PS, PA & Select list of PPS grade of CSSS for the Steno Grade D are decentralized into 42 cadre year 2010 and 2011 has been issued on units. This Division coordinates the process 20.3.2012 and 16.11.2012 respectively. of filling up the vacancies in these grades (iv) Private Secretary (PS): Select list of reported by the cadre units. Accordingly, PS grade of CSSS for the year 2010 (Part) as provided in CSSS Rules and extant under seniority quota has been issued on instructions, the CS-II Division prescribes 17.7.2012. the zone of promotion in respect of vacancies (v) Personal Assistants (PA): Select list of to be filled up through seniority quota on PA grade of CSSS for the year 2010 (Part) the basis of seniority-cum-fitness. In respect under seniority quota has been issued on of vacancies to be filled up through direct 3.8.2012. recruitment as well as Limited Departmental Competitive Examinations, the vacancies (b) Recruitment/Appointment in PS, PA and Steno Grade ‘D’ of CSSS (through are reported, after collecting the same from examination) participating Ministries/Department, to the recruiting agencies namely, Union Public Select Private Personal Steno Grade ‘D’ List Secretary Assistant Service Commission (UPSC) & Staff Selection LDCE LDCE Bimonthly DR Commission (SSC). Quota Quota Exam Exam (25%) (a) During the year under report, 2007 8 34 4 X several panels were prepared 2008 9 76 0 0 and issued in all grades of CSSS 2009 # 54 2 X including backlog panels. The 2010 # 36 @ 394 grade-wise details of these panels 2011 # $ @ 372 are as follows: * Direct recruitment to Steno Grade ‘C’ has been (i) Principal Staff Officer: Select List for discontinued. the year 2012 for Principal Staff Officers X Examination not conducted. (PSO) Grade of CSSS has been issued on $ Result yet to be declared by SSC. 19.7.2012 and all the eligible Sr. PPSs have # Examination yet to be held. been promoted as PSO. @ Discontinued as per CSSS Rules, 2010.

62 Cadre Management

CADRE TRAINING PLAN (CTP) iii. 70 PAs with three years of approved service in the grade were nominated 4.31 While regular training courses in two Level-II training programmes have been held in the past for CSSS (two weeks) held in April, 2012 and officers at the level of Sr. PPS and PPS and September, 2012. some other courses were offered by the ISTM for training of Stenographers and iv. 135 PSs with four years of approved PAs, there was no regular Cadre Training service in the grade were nominated Plan in place to take care of the constant in three Level-III training programmes upgradation and capacity building of the (three weeks) between February, 2012 CSSS officers. and December, 2012.

4.32 With a view to addressing this gap, v. 40 Sr. PPSs/Principal Staff Officers the Ministry had constituted a Committee to (PSO) were nominated for two weeks formulate a Cadre Training Plan for CSSS. Refresher Training Programme in The recommendation of the Committee May, 2012. has been accepted by the Department and CENTRAL SECRETARIAT CLERICAL executive order issued for implementation SERVICE (CSCS) of CTP for CSSS. Accordingly, ISTM has conducted 13 courses by mid November- 4.33 The Central Secretariat Clerical 2012. Service (CSCS) is one of the three services in the Central Secretariat. CS-II Division is Nomination made for different the cadre controlling authority in respect levels of training programmes for of the service. officers/officials of CSSS 4.34 CSCS comprises of the following i. 365 newly recruited Steno Grade ‘D’ grades:- were nominated in seven Foundation Grade courses for Stenographers Grade ‘D’ Pay Classifi- (Pay Grade Scale (six weeks Induction Training) between cation Band) (Rs.) March, 2012 and July, 2012. (Rs.) ii. 50 Steno Grade ‘D’ with seven years Upper Divi- Group ‘C’ 5200- 2400 sion Clerk (Non-Ga- 20200 of approved service in the grade were (UDC) zetted) (PB-I) nominated for three weeks Level-I Lower Divi- Group ‘C’ 5200- 1900 training programme between November, sion Clerk (Non-Ga- 20200 2012 and December, 2012. (LDC) zetted) (PB-I)

63 Annual Report 2012-2013

4.35 The Central Secretariat Clerical through Limited Departmental Examination Service (CSCS) is decentralized into 42 for Group ‘C’ Staff (Grade Pay of Rs. 1800). cadre units. CS-II Division coordinates 4.37 The number of candidates recruited/ the process of filling up the vacancies in appointed to UDC/LDC Grades of the the grade of UDC as reported by the cadre CSCS through the Limited Departmental units. Accordingly, as provided in CSCS Examination upto 2012 is given below:- Rules and the extant instructions, the CS- II Division prescribes the zone of promotion Select List UD Grade LD Grade Year (LDCE) (LDCE) in respect of vacancies to be filled up in 2007 124 62 UDC grade through seniority quota on the 2008 137 65 basis of seniority-cum-fitness. In respect of 2009 86 64 vacancies to be filled up through Limited 2010 51* 39 Departmental Competitive Examination, 2011 39 the vacancies are reported after collecting 2012 16+ the same from participating Ministries/ * Final results declared and 51 dossiers Departments to the recruiting agency have been received from SSC. namely, Staff Selection Commission (SSC). In addition, CS-II Division also prescribes + Final results declared and 16 candidates the range of seniority for promotion under declared qualified. Dossiers have not yet Seniority Quota in the Assistant Grade of been received from SSC CSS. Zone of promotion of seniority quota in 4.38 Direct Recruitment in the Lower the Assistant grade for the Select List Years Division Grade of CSCS has been 2007 & 2008 have been issued and 537 discontinued. candidates have been promoted. INTRODUCTION OF NON- 4.36 Zone of promotion of seniority quota FUNCTIONAL SELECTION GRADE in the grade of UDC for the Select List Year (NFSG) IN THE GRADES OF UDCs 2007 have been issued. The range of seniority AND STENOGRAPHERS ‘D’ for the Select List years 2008 & 2009 for filling up the vacancies through Seniority 4.39 A new grade of UDC (NFSG) in Quota will be prescribed on completion CSCS cadre and Stenographers Grade ‘D’ of the process regarding filling up of 2151 (NFSG) in CSSS cadre in the grade pay of resultant vacancies which is under process. Rs. 4200/- in PB-2 has been created with CS-II Division also coordinates for filling effect from 22.6.2011. UDCs of CSCS and up of vacancies in the LDC grade of CSCS Steno. Grade ‘D’ of CSSS shall be eligible

64 Cadre Management for placement in the NFSG on completion the successor State first by ‘option’ followed of 5 years of approved service as UDC/ by ‘domicile’ (Home District) and lastly by Steno. Grade ‘D’ subject to the condition including the junior most personnel in the that the total number in the grade will be reverse order of their seniority. However, restricted to 30% of the sanctioned strength special consideration in allocation has (i.e. 1104 in the grade of UDC and 385 in been given to women employees, class Stenographers Grade ‘D’). IV employees, handicapped persons, employees with certain medical conditions STATE REORGANISATION DIVISION and SC/ST personnel where the employees Introduction are allocated as per their options. If both 4.40 The State Reorganisation Acts spouses are in Government employment, enacted by the Parliament in the year 2000 they are allocated to one successor States for Reorganisation of U.P., M.P. and Bihar as per their option as far as possible. These solely authorizes the Central Government are exceptions to the regular guidelines to allocate the employees of the Reorganized and are considered as special cases. States between the successor State of 4.44 As per provision of the UP/Uttarakhand, MP/Chhattisgarh and Reorganisation Acts, State Advisory Bihar/Jharkhand. Committees were constituted by the Central Government to assist it in finalizing 4.41 The State Reorganisation (SR) allocation of the employees between the Division in the Department of Personnel successor States. To facilitate allocation, & Training is entrusted with the task certain guidelines and procedures were laid of allocation of the State Governments’ down to be followed by the State Advisory employees (other than All India Services) Committee. between the successor States. 4.45 The Central Government, taking 4.42 The Strength of employees/ into account the recommendations of State vacancies existing as on the “Appointed Day” Advisory Committee which are based on is the basis of allocation of posts between the Guidelines on Reorganisation, issues the successor States. The appointed days final allocation orders of the employees for Uttar Pradesh, Madhya-Pradesh and between the successor States. Bihar are 09.11.2000, 01.11.2000 and 15.11.2000 respectively. 4.46 A large number of Court Cases have been filed by the employees of these States Criteria for allocation: who were allocated to a successor State 4.43 To maintain the balance of the against their willingness. A majority of cadres, the State Government employees of such cases are pending in the High Courts each and every cadre are allocated between of these States.

65 Annual Report 2012-2013

Status of Allocation and the residual and deferred allocation matters are being considered by the 4.47 Madhya Pradesh/Chhattisgarh: Advisory Committee headed by Joint The process of allocation in Madhya Secretary(AT&A), who is in incharge of SR Pradesh/Chhattisgarh has already been division in the Ministry. One meeting of completed. Three meetings of State this Advisory Committee was held during Advisory Committee were held during the the current financial year. Many court current financial year (2012-13). 133 court cases have been filed by the employees in cases were disposed of and 15 counter the High Courts of Allahabad, Lucknow affidavits/writ appeals were filed in various Bench and Uttarakhand challenging High Courts in response to writ petitions their allocations. Presently, 999 cases are filed by State Government employees. 234 pending including several Special Leave court cases are pending in various High Petitions (SLPs) in the Supreme Court. Courts. 4.50 Various works accomplished by the 4.48 Bihar/Jharkhand: The process of Division during the year is as under: - allocation in Bihar/Jharkhand has almost been completed. Allocation in respect of Final allocation orders issued 75 Department of Science and Technology is by Uttarakhand pending for finalization. Representations of the 800 employees considered 4.48.1 One meeting of State Advisory Speaking orders issued in 200 Committee was held during the current pursuance of Court Orders financial year (2012-13). 157 court cases Spouse policy cases decided 20 were disposed of and 08 counter affidavits filed in various High Courts in response Medical Hardship policy cases 30 decided to Writ Petitions filed by State Government employees. At present 42 court cases are Cases decided on the basis 25 of revised SC/ST policy pending in various High Courts. Court Cases disposed off 60 4.49 Uttar Pradesh/Uttarakhand: As Counter Affidavits filed 40 substantial work allocations in respect of Uttar Pradesh and Uttarakhand has been SLP/Counter Affidavits to 07 SLPs filed in Supreme Court completed, State Advisory Committee has been discontinued w.e.f. 1.7.2010 Review Petitions filed in the 01 High Court

66 Senior Appointments Under the Government of India

CHAPTER 5

SENIOR APPOINTMENTS UNDER THE GOVERNMENT OF INDIA

5.1 The Department of Personnel & In addition, the Board also makes Training is not only responsible for the recommendations to the ACC for inclusion personnel policy of the Government of India of officers in the Joint Secretaries’ suitability but also looks after appointments at senior list. levels in the Government. For this purpose, 5.3. The Establishment Officer is the Establishment Officer and Additional also Member Secretary of the Central Secretary in the Department is the Secretary Establishment Board (CEB), which is to the Appointments Committee of the chaired by the Secretary (Personnel). Cabinet (ACC). All proposals for senior This Board makes assessment of Central appointments under the Government of Secretariat Service officers for appointment India requiring approval of the ACC, as per to posts at the level of Deputy Secretary and the Government of India (Transaction of Director in the Ministries/Departments. Business Rules, 1961) are processed through 5.4. A Screening Committee chaired the Establishment Officer. These include by the Cabinet Secretary comprising Board level appointments in Public Sector Secretary (P) and Finance Secretary has Undertakings and appointments to posts at been constituted for approval of cases of the level of Joint Secretary. In addition, all Foreign Assignments and assignments appointments by promotion, which require under Rule 6 (2)(ii) of the AIS (Cadre) Rules approval of the ACC, are also processed 1954. Approval of the PM is taken on the through the Establishment Officer. recommendations of the Committee for Joint Secretary level officers and above. 5.2. The Establishment Officer is the ex-officio Member Secretary of the Civil THE CENTRAL STAFFING SCHEME Services Board, which is chaired by the 5.5 The Central Staffing Scheme Cabinet Secretary. This Board makes provides a systematic arrangement for the recommendations for appointments in selection and appointment of officers to respect of posts at the level of Deputy senior administrative posts at the Centre, Secretary, Director and Joint Secretary excluding posts which are specifically under the Central Staffing Scheme. encadred for the organised Group ‘A’

67 Annual Report 2012-2013 services or filled by recruitment through Secretary level, 61 at Additional Secretary the Union Public Service Commission. level, 120 at Joint Secretary level and 206 Appointments to posts of the rank of Under at Director and below levels were appointed Secretary (excluding the posts encadred for under the Central Staffing Scheme during the Central Secretariat Service) and above the period 01.01.2012 to 31.12.2012. Out in the Government of India are filled under of these, 210 belong to the IAS and 221 are the Central Staffing Scheme by borrowing from the organized Group ‘A’ Services. officers from the All India Services and NUMBER OF APPOINTMENTS participating Group ‘A’ services, the cardinal principle being that all officers who are so MADE UNDER CENTRAL STAFFING borrowed will serve the Government of India SCHEME DURING THE LAST FIVE for a stipulated tenure on deputation and thereafter, return to their parent cadre. Their growth, development and career prospects will be mainly in their own Service.

5.6. The raison d’être of such a scheme is the Centre’s need for fresh inputs at senior levels in policy formulation and programme implementation from diverse sources viz. the All-India Services and the participating organised Group ‘A’ Services. The services of scientific and technical personnel and professionals in the fields YEARS of economics, statistics, law and medicine 5.8. For appointment of a member of an are, similarly, obtained from officers serving All India Service/Central Group ‘A’ Service for specified periods on deputation who to the post of Joint Secretary/equivalent return to their respective cadres at the end at the Centre under the Central Staffing of their tenure. This two-way movement is Scheme, empanelment is a pre-requisite. of mutual benefit to the service cadres and Empanelment of eligible officers of the 37 the Government of India. participating services is handled in EO PLACEMENT AT MIDDLE & SENIOR Division and this is done batch-wise. An MANAGEMENT LEVELS IT-enabled System-Empanelment and Appraisal System (EASY) has been developed 5.7. A total of 431 Officers, 44 at

68 Senior Appointments Under the Government of India with NIC for generating/transferring of is significant, as it helps in providing readily data electronically from Cadre Controlling available digitized information in respect Authorities (CCAs) in connection with of all officers and also processing of cases empanelment. It is proposed to process for foreign appointments/assignments all proposals for JS level empanelment and training etc. This database is being electronically through this software. used by DOPT, Cabinet Secretariat, Prime Minister’s Office etc. for culling out names CENTRAL DEPUTATION RESERVE of officers possessing domain experience 5.9. The office of the Establishment in a particular sector in order to make Officer in the Department of Personnel & appointments at the Centre. Training maintains an electronic database 5.10. The Central Deputation of the IAS officers, Group ‘A’ officers working Reserve statement in respect of Indian at the Centre and Central Secretariat (CSS) Administrative Service summarizes the officers of Joint Secretary level and above. state-wise number of officers that are on These records are maintained on the basis central deputation vis-a-vis the sanctioned of orders/letters/notifications issued by strength as well as the actual strength. the DOPT, various Central Ministries/ It also gives out the level wise number of Departments and the State Governments. officers presently on central deputation. The maintenance/updation of this database

CENTRAL DEPUTATION RESERVE FIGURES AS ON 01.01.2013

No. of Percentage Total Au- Central Sl. Actual Proportionate Officers of Propor- Cadre thorized Deputation No. Strength CDR at Cen- tionate CDR Strength Reserve tre utilization 1 AGMUT 337 73 219 47 37 78 Andhra 2 Pradesh 376 81 267 57 31 54 Assam 3 Meghalaya 248 54 187 40 38 95 4 Bihar 326 70 232 49 28 57 5 Chhattisgarh 178 38 119 25 9 36 6 Gujarat 260 56 196 42 18 42 7 Haryana 205 44 161 34 23 67 Himachal 8 Pradesh 147 32 100 21 22 104 Jammu & 9 Kashmir 137 30 96 21 19 90

69 Annual Report 2012-2013

No. of Percentage Total Au- Central Sl. Actual Proportionate Officers of Propor- Cadre thorized Deputation No. Strength CDR at Cen- tionate CDR Strength Reserve tre utilization 10 Jharkhand 208 45 104 22 14 63 11 Karnataka 299 65 225 48 24 50 12 Kerala 214 46 148 31 37 119 Madhya 13 Pradesh 417 90 296 63 39 61 Maharash- 14 tra 350 76 276 59 28 47 Manipur 15 Tripura 207 45 123 26 33 126 16 Nagaland 91 20 50 10 10 100 17 Orissa 226 49 149 32 29 90 18 Punjab 221 48 160 34 14 41 19 Rajasthan 296 64 170 36 28 77 20 Sikkim 48 10 30 6 8 133 21 Tamil Nadu 355 77 266 57 37 64 Uttar 22 Pradesh 592 128 347 75 74 98 Uttara- 23 khand 120 26 83 17 14 82 24 West Bengal 359 78 226 49 31 63 Total 6217 1345 4230 901 645 76

5.11. In addition to the appointments from 1.1.2012 to 31.12.2012. During the under the Central Staffing Scheme, a same period,108 appointments were made total number of 326 appointments at the at the level of Railway Adviser and General level of Chairman/CMD/MD/Deputy Manager/equivalent, Member/Additional Governor/Executive Director/Officers Member and promotion/empanelment Employee Director/Workmen Employee was carried out for appointments to Director/Functional Director/Non Official Higher Administrative Grade in Rs. Director were made on the Boards of 67,000-79,000/- and Rs.75,500-80,000/- Public Sector Undertakings and Banks/ to various Group ‘A’ Services under the Financial Institutions during the period Ministry of Railways.

70 Senior Appointments Under the Government of India

NUMBER OF APPOINTMENTS OF 5.14. A total of 1982 officers were approved CHAIRMAN – CUM – MANAGING for appointment (including promotion, DIRECTOR / MANAGING DIRECTOR IN empanelment and deputation) to posts of PSUs / BANKs and above the level of Joint Secretary, in various organized Central Services which are not included in the Central Staffing Scheme and postings in various Indian Embassies/Missions abroad, of which 172 are women.

5.15. The estimated projection for appointments for the period from 01.01.2013 to 31.03.2013 is 30 Members/ Chairman in Administrative Tribunals and Labour Courts etc. Approximately 350 cases for appointments/empanelment/ deputation/extension of tenure and additional charge (under non-Central Staffing Scheme) are likely to be approved during this period.

5.12. Besides, 249 Officers were also 5.16. NUMBER OF OFFICERS ON approved during the above period for CENTRAL DEPUTATION AS ON additional charge/extension of tenure/ 01.01.2013 non-extension of tenure/services of Designation Number of CMDs/MDs, Functional Directors, Officers Non-Official Directors in PSUs/Banks/ Secretary level and 97 Financial Institutions, Railway/Adviser/ equivalent non-empanelment. Additional Secretary 118 level and equivalent 5.13. During this period 99 Members/ Joint Secretary level 472 Chairmen/Chief Executive Officers/ and equivalent Advisors were approved in various Director level and equivalent 587 Autonomous Bodies, Administrative Deputy Secretary level and 143 Tribunals, Labour Courts. equivalent

71 Annual Report 2012-2013

5.17. During the year 2012, 725 5.19 During the year 2012, a total nominations of IAS officers for of 67 women officers were appointed appointment as General Observers for at Secretary/AS/JS/Director/DS level Elections to the Legislative Assemblies of under the Central Staffing Scheme. Gujarat, Himachal Pradesh, Meghalaya, Tripura, Nagaland and Karnataka and 5.20. A total of 22 female officers were various bye-elections have been sent also approved during the above period to Election Commission of India (ECI). for appointments/holding additional Moreover, another 40 nominations of current charge/Extension of tenure/ IAS officers for appointment as General services of CMDs/MDs, Executive Observers for Presidential Election were Directors, Functional Directors, Non- also sent to the Election Commission of official Directors in PSUs/Banks, India during the year. Financial Institutions, Railway Claim Gender Issues Tribunal (Indian Railways).

5.18. To ensure that women officers get 5.21. During the year 2012-13 (up to adequate representation in the higher 07/01/2013), 12 women Officers were echelons of management, attention is appointed as Member/Chairperson/Vice paid to their cases during empanelment Chairperson in various Administrative of officers to JS rank to include women officers. Tribunals / Labour Courts.

72 Training Policy and Programmes

CHAPTER 6

TRAINING POLICY AND PROGRAMMES

6.0 The Training Division of the 2) Mid Career Training of IAS Officers Department of Personnel and Training is 3) Domestic Funding of Foreign the nodal agency for training of government Training functionaries and is primarily responsible for formulating policies with regard to 4) Post Graduate Programmes in Public training. It also implements certain Policy components of training directly. 5) Training Support OBJECTIVES OF TRAINING DIVISION 6) Intensive Training Programme l Administering Policy matters in 7) Augmentation of the Capacity of training training institutions l Identification of functional areas of 8) Distance/E-learning Initiatives in training Training. l Designing and implementing training 9) E-governance initiatives. programs for officers involved in the priority development sectors IN-SERVICE TRAINING PROGRAMME FOR INDIAN l Development of trainers and training ADMINISTRATIVE SERVICE (IAS) capability FOR THE YEAR 2012-2013 6.1 The ultimate goal of the Training 6.2 In-service training programmes Division is to attain “Training for All” which for IAS officers consist of one-week means that training would be imparted to all rungs of Civil Services starting from the training programmes on a various range lowest and cutting-edge to the highest in of subjects. A total of fifteen one-week policy making. training programmes have been conducted at different Institutions during the year. Major Activities The following subjects were covered in 1) In-service Training of IAS Officers these programmes:-

73 Annual Report 2012-2013

1. e-Governance Initiatives in Administration 2. Fiscal Policy and Macro Economic Management 3. Infrastructure Finance 4. Improving Governance through Accountability 5. Climate Change and State Preparedness: Impacts, Vulnerability and Adaptation 6. Trends and Challenges in Social Sector- Financing and Social Marketing 7. Ethics in Public Governance 8. Multidisciplinary Perspectives on Urban Development 9. 21st Century Public Policy making: Challenges of Governance in India 10. Natural Resource Management 11. Management of Delivery of Services in Government 12. Ethics in Public Governance 13. Governance and Social Policy 14. Public Private Partnership 15. Public Policy and Management

Joint Civil Military Training Training Programme was organised during Programme at Lal Bahadur 7-18 May, 2012, which was attended by 33 participants. Similarly, the 19th Joint Shastri National Academy of Civil Military Training Programme was Administration, Mussoorie organised during 17-28 December, 2012 6.3 DoPT organises two Joint Civil and was attended by 32 participants. Military Training programmes of two Joint Training Programme at weeks duration on National Security at LBSNAA, Mussoorie, SVPNPA, Lal Bahadur Shastri National Academy Hyderabad and IGNFA, Dehradun each year. The participants of the training programme are drawn from the Civil 6.4 Joint Training Programmes for Services, the Armed Forces and the Para- IAS/IPS/IFoS Officers were conducted by Military Forces in the manner outlined in Lal Bahadur Shastri National Academy the agreed curriculum document. During of Administration (LBSNAA), Mussoorie; the year, the 18th Joint Civil Military Sardar Vallabh Bhai Patel National Police

74 Training Policy and Programmes

Academy (SVPNPA), Hyderabad; and Indira & Assistance required near border (Border Gandhi National Forest Academy (IGNFA), Mgt.) – Operation Urgency; Perception Dehradun on various themes like Gender Management to tackle Insurgency; Cyber Issues, TQM, Anti Corruption Strategies, Crime and Security, Security of vital National Security, Forest Conservation, installations; Infrastructure Development Green India Mission, Poverty Alleviation in Border Areas etc. through Forestry Programmes etc. during Capacity Building of State Civil the year. Service Officers of North- Eastern Mid-Career Interaction between Region Armed Forces and Civil Service 6.7 The three Capacity Building Officers Training Programmes of two weeks 6.5 Mid-Career interaction between duration each for the State Civil Service Armed Forces and Civil Service Officer are Officers of NER States were conducted at being organized at the Central Training HCM RIPA Jaipur, YASHADA Pune and Institutes/State Administrative Training ATI Mysore during the current financial Institutes and Defence Institutions in year. In addition to the above, the Capacity various parts of the country with an Building Training Programmes for the objective to benefit both the Armed Forces State Secretariat Service Officers of Assam and Civil Service Officers by way of mutual was also held at ISTM, New Delhi during learning from each other’s strength and the current financial year. The objectives also by imbibing the best points of each of the programmes are capacity building, other’s work culture, ethos and customs. personality development and sensitization This, in the long run, is expected to lead to national and developmental issues. to better coordination and help the officers The programmes also covered inputs on concerned to combat future challenges to Good Governance, Public Service Delivery, national security. Project Appraisal & Management and Public Private Partnership. 6.6 During the year 2012-13, ten programmes have been conducted on Project on Capacity Building of themes like Security in North-Eastern ATIs in India with focus on Ethics Region; National Security and Defence in Public Governance Acquisition Management; Coastal and 6.8 The aim of the project “Capacity Hinterland Security; Drug Trafficking; Building of ATIs in India with a focus on Infrastructure Development; Co-ordination Ethics in Public Governance” is to impart

75 Annual Report 2012-2013 training to all government officers on Management by ethical values in governance in the next five (i) Broadening awareness of the latest years. A specialized institute – IC Centre for trends in policy approaches, Governance, Panchgani was identified to (ii) Developing technical, analytical and develop a module on ’ Ethics and Values in leadership skills for public policy, Public Governance’ and to develop identified potential individuals as ‘Trainers’ to deliver (iii) Providing opportunity in specialization the module. Module on ‘Ethics and Values and in Public Governance’ has been prepared (iv) Exposing them to alternative systems of by the IC Centre for Governance (ICCFG), public management in other countries. and the design of the module is categorised 6.10 At present, IIM Bangalore, MDI for three level of officers- junior, middle and Gurgaon and TERI University, New Delhi senior officers. The ‘Training of Trainers’ are offering these programmes. In order programme was rolled out for the identified to provide international policy perspective trainers of various ATIs/CTIs/Other to the participants, each programme has Institutes in two phases at Asia Plateau, incorporated an international component Panchgani during September-October of 6-8 weeks in association with reputed 2012. Phase-1 of the programme was international institutes as indicated below: attended by 42 participants and phase- II by 45 participants. The next activity under l IIMB with Maxwell School of this project is “hand holding” of the select Citizenship and Public Affairs, ATIs and observing their faculty in action Syracuse University, USA. as co-facilitators in a few programmes at l TERI with Environmental Policy select ATIs. The “trained” faculty would Research Centre, Freie University, be tested and evaluated by a joint team of Berlin, Germany DoPT and ICCFG leading to the certification l MDI with SCIENCES PO, Paris of the faculty. 6.11 Since the year 2002, approximately Long-Term Domestic Post 450 officers belonging to various AIS Graduate programmes in Public and Group ‘A’ Services have undergone Policy and Management training in Long-Term Domestic Post Graduate programmes in Public Policy and 6.9 These programmes were envisaged Management. At present, fifteen officers to enhance the competence of Mid- are attending the Long Term Domestic Career Civil Servants in Public Policy and Programme in IIM Bangalore and twelve

76 Training Policy and Programmes officers are undergoing the training in TERI officer will be deputed in January 2013 University, New Delhi. The VI Batch of for one programme. As regards short term PGP-PPM of nineteen officers has finished foreign training programmes, 187 officers their on-campus academic component at have been deputed till 30th November MDI, Gurgaon in November 2012. 2012. During the current financial year (upto 30th November 2012), the cases of Domestic Funding of Foreign 8 officers have been approved for grant Training (DFFT): of Partial Funding assistance to pursue 6.12 Department of Personnel & Training foreign study under the Partial Funding has been nominating officers for training component of the DFFT Scheme. programmes abroad. In the past, these Number of participants under DFFT programmes were funded by bilateral or multilateral assistance. However, over the years, this assistance had come down. Keeping in view the importance and benefits of providing international exposure to the officers, a scheme of Domestic Funding of Foreign Training (DFFT) was started in 2001. This covers both long term and short-term training in various universities/institutes in several countries. A scheme of “partial funding of Schemes foreign study” was also started in 2002- 03 as another component of the scheme of DFFT. Under this scheme, Government of India provides financial assistance to such officers who secure admission on their own in reputed universities and in programmes relevant to their present or future job context.

6.13 During the current financial year i.e. 2012-13, 37 officers have been deputed for long term foreign training programmes till 30th November 2012 and one more

77 Annual Report 2012-2013

Expenses incurred on DFFT courses are also meant to sensitize the Training Support officers to new and important issues facing our society. The courses are also being Thematic Training Programmes: conducted at District and Sub District Centres of the State ATIs. These courses 6.14 Under the scheme of “Training cover a large variety of subjects under for All”, support is provided to State broad thematic groups. Administrative Training Institutions (ATIs) by way of sponsoring training 6.15 During the year 2012-13, about programmes in the areas accorded priority 2144 such short-term courses have been by the Central Government. The Training sponsored at various State ATIs on subjects Programmes conducted by the State ATIs such as Ethics in Administration, Disaster are designed to develop management skills Management, Right to Information, and knowledge in different areas for senior Gender Issues, Decentralized Planning, and middle level officers of State Govt. / Financial Management, E-Governance, State Public Sector Undertakings and Cyber Security, Solid Waste Management State autonomous bodies. These training etc.

Photo1-Participants of “Social Security & Legal Provision for Disabled & Senior Citizens” course conducted by State Institute of Public Administration and Rural Development, Tripura sponsored by Department of Personnel and Training, Government of India

78 Training Policy and Programmes

6.16 In the current year at least 25 Trainer Development Programme training courses are being organised on 6.17 Recognizing the importance of “Sensitization of Government functionaries with regards to issues relating to minorities” trainers in the training function, Training which is one of the high priority areas of Division started the Trainer Development the Government. To ensure quality, after Programme in the early 1990s. Initially, the completion of each course, a Course faculty members of various training Director’s report is furnished, which is institutions were developed as Master analyzed and appropriate feedback is Trainers and Recognized Trainers of various provided by the Training Division to the “Training of Trainers (ToT)” packages in institute. collaboration with the Thames Valley University of U.K. Over a period of time, indigenous mechanisms were evolved for developing a cadre of professional trainers and resource persons in the country to create a cascading and multiplier effect. The programme has gone a long way in embedding the Systematic Approach to Training (SAT) into the process of

No. of Attendance No. of designing and imparting effective training to government officials.

Photo2- Participants of the Direct Trainer Skills course organized by HCM Rural Institute of Public Administration, Jaipur sponsored by Department of Personnel and Training, Government of India.

79 Annual Report 2012-2013

INTENSIVE TRAINING PROGRAMME 6.20 Intensive training programme for frontline Government functionaries of State Governments was initiated during the year 2008-09. The focus of this n u mbers programme is on demand–driven training of frontline personnel and is conducted in close coordination with line Departments Programs by the State Administrative Training Institutes (ATIs). The programme was given 6.18 Currently, the following ToT a momentum through issue of new ITP programmes are sponsored under implementation and management guidelines Trainer Development Programme at to all the Chief Secretaries and the State various training institutions across the ATIs; holding three workshops covering all country: 29 States at Delhi, Hyderabad and Assam; l Training Needs Analysis (TNA) followed by mid-term-review workshops of l Design of Training (DOT) this programme in Chandigarh, Shillong l Direct Trainer Skills (DTS) and Goa during 2011-12. l Evaluation of Training (EoT) l Management of Training (MoT) l Experiential Learning Tools (ELT) l Mentoring Skills l Facilitation Skills l Introduction to SAT courses

6.19 During 2012-13, about 188 courses on various packages have been sponsored.

The Department has also developed a Photo3-Training session of “Women and Child pool of about 52 Master Trainers and 287 Development” sector employees under Intensive Recognized Trainers, so far, in different Training Programme organized by YASHADA, Pune packages, who are called upon to conduct at village Sagroli, Nanded, Maharashtra sponsored by Department of Personnel and Training, these courses. Government of India

80 Training Policy and Programmes

Photo 4 -Training session of “Health and Education” sector employees under Intensive Training Programme organized by YASHADA, Pune at village Sagroli, Nanded, Maharashtra sponsored by Department of Personnel and Training, Government of India

6.21 During the year 2012-13 funds facilitation centre (NDFC) for this programme amounting to Rs. 540 lakhs have been released has been established under which an ITP to 10 State ATIs (up to 28 February, 2013) for knowledge portal (www.itpndfc.in) is in intensive training in more than 128 districts existence for the benefit of general public under this Programme. Some of the sectors and for the use of all those who are involved covered under the Programme include – in the process of implementation of this school education, public distribution system, Programme. A workshop was organized at public health, revenue, water and sanitation, YASHADA, Pune in May, 2012 for the Nodal integrated child development services and Officers for ITP at State ATIs to familiarize Police. A national documentation-cum- them with the use of the portal.

81 Annual Report 2012-2013

Photo 5 -Training session on “Management Skills for Clerical Staff” under Intensive Training Programme organized by IMG, Thiruvananthapuram, Kerala sponsored by Department of Personnel and Training, Government of India

Augmentation of the Capacity of and failure of these training are largely Training Institutions determined by the infrastructure available at the State ATIs. This necessitates increasing 6.22 Major capacity building efforts of the functional capabilities of the ATIs. the State Government officials are made through the State Training Institutes. The 6.23 Under this component, support to Administrative Training Institutions (ATIs) the State ATIs is provided for augmenting conduct induction training, in-service infrastructure in the form of hardware, and need-based training for the officers of software, and courseware, networking of their States including special needs of the training institutions and consolidating Central Government Projects. The success the training-ware. The Training Institutes

82 Training Policy and Programmes are also supported and encouraged Programme in Public Administration for developing case studies, e-learning (APPPA) packages, training films, the organize Service Number of workshops, special programmes, Participants seminars etc. IAS 3 6.24 During the year 2012-13 (up to 19th IPS 2 Nov’ 2012), an amount of Rs. 2.81 crore IFoS 2 have been provided to various ATIs under IOFS 4 the scheme. CES 2 Other Training Programmes Indian Army 10 IDAS 1 Advanced Professional Programme in Public Administration (APPPA) Indian Navy 1 Indian Railways Services 8 6.25 The thirty-eighth Advanced IDSE 1 Professional Programme in Public CSS 1 Administration (APPPA) is being conducted by the Indian Institute of GCS 1 Public Administration (IIPA), New Delhi Indian Trade Service 1 from July, 2012 to March, 2013. This Indian Air Force 2 nine month post-graduate programme is IP&T AFS 1 meant for senior officers with 10 years of Total 40 service in Group-A. It aims at providing Orientation course for Directors/ an understanding of the socio-economic Deputy Secretaries environment and of the tools and techniques that are useful in meeting the 6.26 Two orientation programmes each challenges of development administration. of one week duration were sponsored for It also seeks to develop in the participant Directors/Deputy Secretaries who joined the Central Government under the Central interpersonal skills and sensitiveness to Staffing Scheme. These programmes, the people’s needs with a view to making conducted at the Institute of Secretariat administration more responsive. Training and Management (ISTM), focus on Service-wise break up of participants office procedure, budgeting and financial in 38th Advanced Professional management.

83 Annual Report 2012-2013

Development of a Common Competency of India shall be sponsoring the names Framework for Indian Civil Services of suitable officers for undergoing long/ short-term training abroad in various 6.27 The Department of Personnel and selected universities/institutes for the Training (DoPT) in collaboration with United Financial Year 2012-2013 under the Nations Development Programme (UNDP) Domestic Funding of Foreign Training has developed a common Competency (DFFT) Scheme. Besides processing the Framework for the Indian Civil Services. applications received online based on the The common competency framework defined rule set, slotting and generating the will help in objectively defining the list of officers with eligibility status based knowledge, skills, attitude and behavioural on their preference and the number of requirements for various posts in the slots available for a particular programme, Government. Along with the competency developed and implemented a separate framework, a tool-kit and guidelines on module for collecting online feedback with competency-based HRM have also been a feature for uploading Training Reports by developed to help Departments and Cadre the concerned officers on Long/Short Term Controlling Authorities (CCAs) in defining Foreign Training. During the year 2012, a competency requirements for various total of 680 applications were processed posts and levels. Pilots of competency- based HRM have also been initiated at 2 Enrichment / Maintenance of the Departments of Government of India i.e. Website DoPT and Ministry of Corporate Affairs. As part of the pilot, competency requirements 6.4 Enrichment / Maintenance for all posts within these 2 departments of the Websites/Portals will be defined. The following web sites of the Ministry have E-Governance Initiative been enriched / maintained.

Domestic Funding of Foreign http://persmin.gov.in Training online http://darpg.gov.in

6.3 Domestic Funding of Foreign http://pensionersportal.gov.in Training (DFFT) Online http://pgportal.gov.in

6.28 The Training Division, Department http://rti.gov.in of Personnel and Training, Government http://intramop.nic.in

84 Training Policy and Programmes http://intraias.nic.in system for CSS officers, Court Cases Monitoring System, Re-deployment of http://centralstaffing.gov.in Surplus Staff in GOI, Circular Management http://avms.gov.in Information System, CIC-Online System, http://goicharters.nic.in RTI workflow System, Document Management System for archival of CIC http://nceg.gov.in records, Comprehensive DDO (Payroll 6.5 Maintenance of significant System), e-leave, Delhi Official Directory applications (DOD), Integrated Personnel Information System for CSS/CSSS Officers (IPIS- Enrichment & maintenance of Central CCS) including CSS Civil List amongst Staffing Scheme (CSS) Processing System, others. Extended critical support services ACC Proposal Monitoring System (APMS), towards timely preparation of Civil Lists DMIS/FTS, IAS ER Sheet, IntraMOP portal, (IAS & CSS), processing of applications RTI Portal, Vigilance Cases Monitoring for central deputation, foreign training System (VCMS), Monthly Performance and training proposals. Information, Annual and Analytical report in CVC, ACR Digitization of IAS officers, The data pertaining to Complaint Service and Cadre Allocation Decision Monitoring System has been migrated Support System, Online Training Proposal to core processors of CVC from January System for Administrative Training 2012 onwards except the portion of PIDPI/ Institutes (ATIs), Recruitment Rules Confidential complaints. Formulation, Amendment Monitoring Focused efforts were made to make various System(RRFAMS), Annual Performance legacy websites/web portal/ applications Appraisal Report (APAR) monitoring to make them security compliant.

85

Training Institutions

Chapter-7

Training Institutions

LAL BAHADUR SHASTRI NATIONAL ACADEMY OF ADMINISTRATION

Introduction 7.0 The Lal Bahadur Shastri National Academy of Administration (LBSNAA), Mussoorie is the premier training institution for the higher civil services in India. The Academy imparts induction building a professional and responsive level and in service training. A common civil service in a caring, ethical and Foundation Course is held for entrants transparent framework.” to All India Services and all Group “A” services of the Union. The professional Courses training to regular recruits of the Indian 7.2 The Foundation Course is essentially Administrative Service (IAS) and members knowledge centred; the Professional of the Royal Bhutan Service is conducted Courses are fundamentally skill oriented after the Foundation Course. The Academy and the in-service courses are mainly also conducts in-service and Mid Career directed towards enhancement of policy training program (MCTP) for members of formulation capabilities for assuming the IAS and Induction Training program senior positions in Government. for officers promoted to the IAS from State Civil Services, as well as workshops and Foundation Course (15 Weeks) seminars on policy issues. 7.3 This course is intended for 7.1 The vision statement of the Academy members of the All India Services, the is “We seek to promote good governance, Indian Administrative Service, the Indian by providing quality training towards Police Service, the Indian Forest Service

87 Annual Report 2012-2013 and the various Central Services (Group-A) and to strengthen Esprit de corps of the Union. It is a fifteen-week course in the Officer Trainees. The trek is conducted from September to December also a significant learning experience every year. The course aims at imparting a in group dynamics, interpersonal basic understanding of the constitutional, relations, courage, endurance and political, socio-economic and legal love and respect for nature. framework of the country; and also fostering greater co-ordination among the members of the different public services by building esprit-de-corps and cultivating an attitude of co-operation and inter-dependence. 7.4 Concurrent evaluation based on tests, quizzes, assignments and reports were also introduced. 7.5 The main activities organized during the Foundation Courses are: 1. Village Visit Programme: This is 3. Extra Curricular Activities are organized for a period of one week in conducted in the afternoons in order to sensitize the Officer Trainees order to impart skills other than to the reality of rural India, through a purely academic to the trainees in structured study of a village. recognition of the need for an officer to have diverse interests and a well- 2. Trekking: The objective of trek is rounded personality. to inculcate the spirit of adventure 4. To provide a forum for, the talents of the OT’s, various cultural programmes are organized. The A.K. Sinha One Act Play Competition displays the acting skills of the trainees. Apart from that, cultural programmes and Zonal Days are organized to instil in the trainees a sense of the diversity and oneness of the country. The trainees themselves highlight the cultural traditions of various parts of the country through exhibitions, cuisine and folk dances etc. A Fete is organized in order to inculcate the

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spirit of entrepreneurship among the level. During this period they are under trainees. The proceeds go to the Social the direct control of the District Collector Services Society. and the State Government. They get an 5. During the year three parallel opportunity to get first hand knowledge Foundation Courses were conducted of the work of the Collector/ District at ATI, Hyderabad, ATI, Bhopal and Magistrate and various other institutions NADT, Nagpur. in the State government. Most of the State Governments give them an opportunity of IAS Professional Course, Phase–I holding independent charge as Tehsildar/ [26 weeks] Mamlatdar, Sub Divisional Magistrate, 7.6 After completion of the Foundation Block Development Officer, District course, the IAS Officer Trainees and trainees Development Officer or Chief Executive of Royal Bhutan Civil Service undergo the Officer of Municipality. Professional Course Phase-I for 26 weeks. This course aims to develop and hone the IAS Professional Course Phase-II professional skills in handling a large range (8 Weeks) of responsibilities that an officer shoulders 7.8 While theoretical concepts are within the first ten years of service. Emphasis sought to be imparted in the Foundation is laid on understanding public systems and Phase-I courses, the ground level and their management, together with a realities are studied during the District grounding in Public Administration, Law, Training. Phase-II is a time to share the Economics and Computer Applications. experience gathered, as all the officer During the first part of Phase-I, the Officer trainees return to the Academy from Trainees are sent on a 9 weeks Winter different Districts in India. The course Study Tour [Bharat Darshan] comprising of content of Phase-II is designed to attachments with the three Armed Forces, consolidate the learning and assimilation Public Sector, Private Sector Units, Municipal Bodies, Voluntary Agencies, especially of the District experiences gained over those working in difficult conditions, and one year in the field with the theoretical civil administration in insurgency affected constructs taught earlier. areas etc. Mid-Career Training Program for District Training (52 Weeks) IAS Officers 7.7 During the District Training the 7.9 The Phase - III, IV and V of the officer trainee learn about the various mandatory MCT programme are meant facets of administration at the district for IAS Officers who have put in 6-9

89 Annual Report 2012-2013 years, 14-16 years and 26-28 years of Objectives of the Programme, service respectively. Attending the MCT inputs and eminent guest faculty programme is a mandatory requirement 7.10 The main objective of the training for further promotions at certain stages programme was to support officers to in an officer’s career. The main focus make the transition from programme of the programme is to build “next level management to becoming effective competency” of the officers. The Phase- and responsive policy formulators and III and Phase IV programmes were of 08 implementers. The programme aimed to weeks duration each and Phase V was of 5 build strategic management and leadership weeks duration.

IAS Professional Course Phase-III (2012), 6th round (02nd July to 24th August 2012)

1 Title of the Course • Phase III of Mid Career Training Programme of IAS Officers 2 Duration & Date • July 02 to August 24, 2012 (8 Weeks) • Foreign Study Tour – Korea 21 July to August 02, 2012 (2 Weeks) • The Course was conducted at the Academy in Mussoorie. 3 Introduction of the Course • The programme aims to prepare the offi- cers for upcoming assignments in the ar- eas of project appraisal and analysis. • It also seeks to update their knowledge in the major domains of governance. 4 Programme meant for /Target • Participants drawn from IAS Officers of Group 1999, 2000, 2001, 2002, 2003, 2004, Batches. 5 Composition of Group-Service • Total Participants - 91 IAS Officers- represented and male/female • Male – 69 Female – 22 break up. For conference format • SLAS Participants - 4 only male/female break-up is re- • Residual Participant - 1 quired

90 Training Institutions skills of the participants and also enhanced l Enhance domain knowledge in the their competence to address the political context of the process of public economy. This was done through: policy, l Consolidating and drawing lessons l Strengthen leadership and negotiation from their own past programme and skills, and project experiences. l Appreciate the centrality of values in l Deepening understanding of global, governance. national and state level policy Faculty environments. 7.12 The Course was delivered through l Providing detailed sector-specific a combination of Academy faculty, faculty knowledge, concepts and tools, as drawn from IIM Ahmedabad, IIM Bangalore, well as policy perspectives. National institute of Public finance & Policy, 7.11 By the end of the course, the New Delhi and eminent guest speakers participants were able to: comprising senior leaders, economists, l Appreciate contemporary development both serving and retired civil servants in political economy at the global and and well-acclaimed domain experts. The national level, Academy faculty delivered over 30% of the total teaching inputs besides taking other l Understand the process of project course-related sessions. appraisal and analysis,

IAS Professional Course Phase-IV (2012), 7th round (30th April to 22nd June 2012)

• Phase IV of Mid Career Training Programme 1 Title of the Course of IAS Officers • April 30 to June 22, 2012 (8 Week) • Foreign Study Tour – Canada 21 May to 2 Duration & Date June 01, 2012 (2 Week) • The Course was conducted at the Academy in Mussoorie.

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• The programme aims to prepare the officers for upcoming assignments in the areas of public policy formulation and analysis. Accordingly policy analysis. Policy implementation and praxis. Public 3 Introduction of the Course management and leadership constitute its key elements. • It also seeks to update their knowledge in the major domains of governance.

• Participants drawn from IAS Officers of Programme meant for Target 4 1991,1992,1993,1994,1996, 1997 Batches. Group

Composition of Group-Service • Total Participants - 118 IAS Officers- represented and male/female • Male – 102 Female - 16 5 break up For conference • SLAS Participants - 4 format only male/female • Residual Participants - 2 break-up is required

Objective of the Programme, l Providing detailed sector-specific inputs and eminent guest faculty knowledge, concepts and tools, as 7.13 The main objective of the training well as policy perspectives. programme was to support officers to 7.14 By the end of the course, the make the transition from programme participants were able to: management to becoming effective and responsive policy formulators and l Appreciate contemporary development implementers. The programme aimed to in political economy at the global and build strategic management and leadership national level, skills of the participants and also enhanced l Understand the process of public their competence to address the political policy formulation, analysis and economy. This was done through: evaluation l Consolidating and drawing lessons l Enhance domain knowledge in the from their own past programme and project experiences. context of the process of public policy l Deepening understanding of global, national and state level policy l Strengthen leadership and negotiation environments. skills, and

92 Training Institutions l Appreciate the centrality of values in Objective of the Programme, governance. inputs and eminent guest faculty Faculty 7.16 The main objective of the training 7.15 The Course was delivered through programme was to support officers to a combination of internal Academy faculty, become effective and responsive policy faculty drawn from reputed academicians formulators with an inter-sectoral and experts both serving and retired perspective. The programme aimed to build civil servants and well-acclaimed domain strategic management and leadership experts. The Academy faculty delivered over skills of the participants and also enhanced 30% of the total teaching inputs besides their competence to address the political taking other course-related sessions. economy. This was done through:

IAS Professional Course Phase-V (2012), 6th round (01st October to 2nd November 2012)

• Phase V of Mid Career Training Programme of 1 Title of the Course IAS Officers • October 01 to November 02, 2012, (5 Week) • Foreign Study Tour – New York & Washington, USA, 01 October to October 09, 2012 2 Duration & Date (9 days) • The domestic component of the course was con- ducted at the Academy in Mussoorie. • The programme aims to prepare the officers who have completed 26-28 years of service for effective transition to strategy formulation and 3 Introduction of the Course its implementation. • It also seeks to update their knowledge in the major domains of governance. • Participants drawn from IAS Officers of 4 Target Group 1981,1982,1983,1984 Batches

Composition of Group-Service • Total Participants - 97 IAS Officers- represented and male/female • Male – 86 Female - 11 5 break up For conference for- • Residual Participants - 1 mat only male/female break- up is required

93 Annual Report 2012-2013 l Consolidating and drawing lessons Joint Civil-Military Training from their own past programme and Programme on National Security project experiences. 7.19 The first Joint Civil-Military Training l Deepening understanding of global, Programme on National Security was national and state level policy conducted by the Lal Bahadur Shastri environments. National Academy of Administration (LBSNAA) from 2-14, February, 2003 at l Providing detailed sector-specific Mussoorie. The participants of the training knowledge, concepts and tools, as program were drawn from the Civil Services, well as policy perspectives. the Armed Forces and the Para-Military 7.17 By the end of the course, the Forces in a manner outlined in the agreed participants were able to: curriculum document. Various issues l Develop a wider global and national including - National Security, Police, perspective in order to formulate Challenges of the North East, Intelligence, strategies to meet future challenges Military, External Security, Economic Security, Left Wing Extremism, Governance l Understand the importance of Issues, Technology & Security, Open Source inter-sectoral policy design and Analysis, Our Strategic Culture, Insurgency implementation and Terrorism are discussed and deliberated l Provide effective leadership in his / at length. This program is held every year. her work environment l Reinforce service networks essential for policy formulation and implementation Faculty 7.18 The Course was delivered through a combination of Academy faculty, guest faculty comprising senior leaders, Joint Training Programmes on Gender Issue/TQM/ economists, both serving and retired civil Law & Order/Disaster Management for Officers servants and well-acclaimed domain experts. from IAS, IPS and IFS The Academy faculty delivered about 15% 7.20 The Academy conducts 3 to 4 of the total teaching inputs besides taking courses of one-week duration each, every other course-related sessions. year on themes of Gender Issue, TQM, Law

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& Order and Disaster Management. These Curriculum courses are open to officers of various 7.22 To ensure that the academic levels of seniority. curriculum is relevant, it is constantly The objective of the programme include reviewed and updated through extensive exposing the participants to the issues consultations with the representatives of the relating to Ethics/Moral Philosophy; state governments, the central government encourage them into thinking about the and other scholars and practitioners. As the conventional classroom lecture values that underpin the framing and methodology is not often the most effective implementation of public policy; and to the route to create an impact on attitudes and ethical frameworks that policy makers use values, several new methodologies have to resolve sticky public policy issues. The been introduced with significant success. program aims at creating an atmosphere in Most courses operate on a modular which participatory learning takes place. structure whereby relevant themes are Induction Courses for officers chosen and dealt with, in a consolidated promoted to the IAS or in the fashion, to ensure that all aspects relating select list for promotion to them are covered comprehensively. 7.23 In order to promote an all round 7.21 The Academy organizes Induction development of the personality, a great Program for officers on the select list deal of emphasis is placed on outdoor promoted to the IAS from the state services. events. Physical training, cross-country The aim of these courses is to update levels running, yoga, horse riding, river rafting, of knowledge, skills and information and to para gliding and pistol shooting are some provide opportunities for exchange of ideas, of the activities that the officer trainees views and experiences with people who have are involved in. Exposure to public developed expertise in different sectors of speaking, theatre workshops, motor national development. Considerable focus mechanics, gardening, photography and is given to new managerial thoughts, music appreciation are some of the co- techniques, and skills as well as to frontier curricular activities offered to the young areas of technology and its management. administrators. An opportunity to learn There is an emphasis on giving the games from coaches of the Sports Authority Induction Course participants an all India of India is another option available. perspective. The courses are of duration 7.24 To nurture the values of integrity, of eight weeks with about two weeks of moral courage, empathy with and respect exposure visit. for the underprivileged, and freedom from

95 Annual Report 2012-2013 any sectarian prejudices based on religion, are sent to DoPT and all ATIs. region, caste, class or gender, the officer Conference of Heads of ATI and trainees are encouraged to participate in State Training Coordinators diverse social activities. Various Clubs and Societies have been formed, in which 7.27 A conference of all state ATIs is held the Officer Trainees are elected as Officer every year to discuss the issues related Bearers. They organize and take part in to Coordination of the 52 weeks district quizzes, debates, poetry competitions training of IAS officer trainees with the and numerous other activities after class ATIs; Delineating clear responsibilities hours. This lends a spirit of bonhomie and of the Collectors imparting training and also encourages esprit de corps. recommending a mechanism to ensure the sustained interest of Collectors in the district Seminars and Workshops training and other areas of networking 7.25 A number of seminars and between LBSNAA and the ATIs, including workshops of 2-5 days duration are coordination of in-service courses. The held throughout the year. Some regular Academy has collated the district training workshops are: plans of all states and on that basis has Golden Jubilee Retreat of Ias suggested some points for incorporation in Officers. the state training plans. The conference also 7.26 The Academy organizes a retreat provides an opportunity to obtain feedback every year for Officers who joined the on district training from the Officer Trainees service 50 years back. The first was attending Phase II. held in 1997, the Golden Jubilee Year of National Institute of Administrative the new nation, where the ICS and IAS Research Officers, who were in service at the time of independence, participated. Since 7.28 The National Institute of then, the retired officers are called every Administrative Research (NIAR) is an year for a period of three days to share autonomous society constituted under their rich experience with the faculty and the aegis of Lal Bahadur Shastri National Officer Trainees. The seniors are extremely Academy of Administration, Mussoorie. contemporary in their approach and It is located at the erstwhile Glenmire provide valuable insights into the changing Estate, Cozy Nook, Charleville Road, environment of the administration. The about a kilometre from the Main Campus recommendations made by them on of the Academy. Its mandate is to carry various issues confronting the country

96 Training Institutions out research activities on major National have merged with NIAR so that it can act policies and programmes with a view to as a single-stop shop for carrying out all disseminating knowledge and providing policy-related research and dissemination actionable policy inputs to the concerned activities. Ministries in the Government of India. 7.31 With the aid of national/ 7.29 N.I.A.R. traces its origins to the international agencies, N.I.A.R. has National Research and Resource Centre recently set up a National Centre for Water (NRRC), which was set up by the Academy and Sanitation. It has secured the approval in 1994. In 1996, this was converted into of the UNDP for setting up a Centre for the National Society for Promotion of Climate Change, which will undertake Development Administration, Research cutting-edge research in this critical area & Training (NSDART). In 2001, NSDART and mainstream its findings into the was re-christened as N.I.A.R. (National training curricula for civil servants. N.I.A.R. Institute of Administrative Research). is also interacting extensively with UNDP At inception, the focus was on rural on governance issues. It has proposed that development & village studies, which was a Centre for Governance and Public Policy expanded in time to include Governance be set up in N.I.A.R. to document good matters, infrastructure development and practices and incorporate them in various social services delivery. The Institute has training courses. intensively worked in the areas of Primary 7.32 LBSNAA is in a unique position and Elementary Education, Decentralized Participatory Planning at the District of being able to provide support to the and Block level, Capacity Building of Government for policy formulation through Panchayat Raj Institutions, Participatory its research activities. It is with this objective Learning and Action, Rural Development, that a number of research units have been Cooperatives, Public Sector Management set up. and Human Rights. Centre for Rural Studies (Crs) 7.30 Efforts are currently underway The activities of the Centre for Rural to optimise N.I.A.R.’s research potential. Studies for the Year are as under: Towards that end, other Research Centres in the Academy, such as the Centre for 7.33 The Centre for Rural Studies, Lal Rural Studies (CRS), National Centre for Bahadur Shastri National Academy of Gender (NGC), National Centre for Urban Administration (LBSNAA) was set up by the Management (NCUM), Centre for Disaster Ministry of Rural Development, Government Management (CDM) and National Centre of India for the concurrent evaluation of for Livelihood and Management (NCLM) land reform policies implemented by the

97 Annual Report 2012-2013 states on the basis of inputs provided by projects, documentation of best practices, the Officer Trainees who are undergoing development of films, conducting seminars, district training programme. In addition case studies, teaching materials etc. to this, the task of concurrent evaluation National Gender Centre – NIAR of poverty alleviation schemes was LBSNAA also entrusted to the Centre. Over the years, the Centre has widened its 7.35 The National Gender Centre was activities involving conducting research established in 1993 and got registered as studies, training programmes and policy a society under the Societies Act 1860 in suggestions. 1998. The Gender Section works on gender mainstreaming and how gender issues Centre for Disaster Management impacts on weak and vulnerable groups and 7.34 Ministry of Home Affairs, Govt. especially women and children. The Centre of India has set up Centre for Disaster plays a strong role to ensure that all aspects Management in LBS National Academy of of its training programme mainstream Administration, Mussoorie for acting as a gender equality issues in design and nodal institution for imparting training on implementation and monitoring. Centre is various aspects of Disaster Management trying to bring change in the perception with a special focus on Incident Command through courses, training programmes, System. The Centre has been conducting a research work, brainstorming sessions, number of training programs and has also panel discussion etc. been formulating the national strategy for adaptation of the global best practices Our mission is to work with a global to suit Indian conditions. The Centre for network of partners to:

Disaster Management has collaborations l Develop dynamic ideas and analysis with United States Department of on the gender issues that shape our Agriculture-Forest Services under GOI- world USAID Disaster Management Support l Use innovative teaching for trainings, Program. It has also taken up the task authoritative research and cutting- of setting up and initiating training at edge communications to influence regional training centres in the country. The Centre is involved in training IAS key audiences in order to achieve our officers at induction as well as in-service vision. level in the field of disaster management, 7.36 Our aim is to mainstream gender use of ICT, HAM radio, action research in policy, programme formulation and

98 Training Institutions implementation in Government so as to addition, the Academy has brought in TQM establish gender as a priority concern in concepts as essential inputs in almost all government and to ensure the equitable courses conducted in the Academy. TQM development of men and women. The have in fact become an integral part of centre tries not to present Gender Studies the courses run in the Academy. Some as the Studies of Women in isolation of the significant TQM topics are being but the study of interaction of various covered in the various training courses variables that exist within the society and like Foundation Courses, IAS Phase-I and effect the processes within it. The Centre In-service Courses. delivers gender training through courses Relevance of the Concept of Quality in and sensitization inputs to the Officer Government Trainee’s of All India Service, and Central l PDCA Services at the Academy’. l 5 `S’ l Foundation Course l Process Management l Phase I & II l Benchmarking l Mid Career Training l Problem solving techniques l In-service Training Courses l Excellence Model l Induction Training Programme. l Some topics like System Thinking,

7.37 Apart from the regular Academy l Six Sigma Concepts courses the Centre is also associated with 7.39 These inputs have been extremely bilateral agencies such as UN-Women, useful and of practical value to the UNICEF etc. in conducting theme specific participants and are being used to make training programmes and conferences. changes in the functioning of some offices leading to better service and better Total Quality Management in quality. Training Institutions (TQM) National Centre for Urban 7.38 To bring the concept of Total Quality Management in the Academy activities, Management (NCUM) the Academy undertakes a number of 7.40 The Academy being a premier activities. These involve a number of staff institution for administration and human oriented activities and upgrading facilities resource development it is poised to play a and utilities within the Academy. In catalytic role in resolving urban problems

99 Annual Report 2012-2013 and meeting the challenges of urban 7.43 It is generally argued that for governance and management especially public service one needs integrity, moral through capacity building initiatives. courage, empathy with and respect for the underprivileged, and freedom from any 7.41 The National Centre for Urban sectarian prejudices based on religion, Management at the Academy focuses region, caste, class or gender. But today, on capacity building of civil servants it is precisely these very values that are through comprehensive training module under siege because of turbulent conflicts development on urban governance over the and upheavals in the recent past. past decades, the focus of training provided at the LBSNAA has predominantly plan 7.44 To nurture these values, the officer rural. With India emerging as one of the trainees are encouraged to participate in fastest urbanizing countries in the world, diverse social activities. They are given capacity building of the civil services on responsibilities for improving the Lalita urban development issues has acquired Shastri Balwadi School, where LKG/UKG a new urgency. The National Centre for & Class-I are conducted at a confessional Urban Management is dedicated towards rate for the children of the employees and capacity building, research and training the public. In the school nearly 100 children curriculum development in the field of are enrolled. The problem of solid waste urban governance. management has also been addressed by them in close coordination with NGOs The Academy Spirit working in Mussoorie. The officer trainees 7.42 LBSNAA seeks to impart in civil also do shramdaan to maintain the servants exemplary attitudes and values environment. Emphasis on caring for the expected in public services. The skills and poor, listening to the people, providing knowledge required by a professional civil safety nets for the vulnerable, and being servant are relatively easier to impart, and open and transparent runs like a thread in these have traditionally been the strength all the courses and all the interactions. of the Academy. However, to positively 7.45 The Officer Trainees are divided influence in the brief period available to onto counsellor groups where they are us, the attitudes and values of intelligent able to discuss their beliefs in a frank young persons in their mid-twenties, atmosphere. This forum serves as a great coming from a wide variety of backgrounds, means of eliciting their views and conveying is a daunting task. the right messages to them.

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The Academy as an Alma Mater to the specific customer needs in different areas. 7.46 All officer trainees in the All India Service and Central Services begin their 7.48 ISTM also conducts Management careers from the Lal Bahadur Shastri Development Programme (MDP) for officers National Academy of Administration at of the level of Deputy Secretary and above of Mussoorie. As a result, this institution the Government of India. The areas covered provides a bonding among young officers are Financial Management. Management from different civil services. The Academy Principles, Good Governance, Knowledge furthers the creation of oneness among the Management, Behavioural Techniques officers who look back to this institution and Cabinet Note preparation in order with nostalgia. to orient them towards effective service Institute of Secretariat Training delivery in the Central Government. Some and Management other activities of the Institute include undertaking research studies, providing 7.47 The Institute of Secretariat consultancy services and development Training and Management (ISTM) is of trainers in training techniques. The imparting training to the officers of the Institute also organizes workshops/ Secretariat Services amongst others seminars for SAARC and Commonwealth Central/State Government employees. countries. Originally set up with the objective of conducting foundational and in-service 7.49 From the year 2007-08, ISTM is training programmes for Assistants and also involved in implementation of the Section Officers of the Central Secretariat, CSS Cadre Training Plan which envisages the range of the activities of the Institute Organization of mid-career mandatory has increased exponentially over the last training programmes having linkages with six decades. In addition to the in-house career progression upto Director Level training programmes, the Peripatetic Officers. Training provided by the Institute to the 7.50 During this year as on 28th state governments and Union Territories, February, 2013, ISTM has conducted a and training in Behavioural Skills, total of 200 training programmes covering Management Techniques, Financial a trainee population of 5453. Major areas Management and Office Management of training programmes conducted at ISTM are of particular significance. On specific are as under: request from Central Government Departments, Autonomous Bodies, a) Foundational & in-service Courses Public Sector Organisations, the Institute conducted as per new CSS/CSSS organises special programmes addressed Cadre Plan

101 Annual Report 2012-2013

(b) Personnel Administration and Office (f) Secretarial Skills Management (g) Knowledge Management (c) Financial Management (h) Peripatetic Programmes (d) Management Services (i) Right to Information (e) Behavioural Training (j) Values and Ethics in Public Governance

Summary of courses conducted during 2011-12 along with comparative figures for 2012-13 are given below :

Summary of Courses Conducted during the year 2011-12 Sl. No. of Training No. of Training programmes No. programmes Participants Training programmes including 1 faculty Assistance (Other than CSS- 197 4414 CTP/ CSSS-CTP) 2 CSS/CSSS Cadre Training Plan 26 1059 3 Organisation Specific Programmes 40 1374 4 Peripatetic Programmes/FA 32 960 5 International Courses 2 34 Total training programmes 297 7841* * 24 half a day seminar on RTI covering approximately 1000 participants.

Summary of Courses Conducted (2012-13) (1.4.2012 to 28.2.2013)

Sl. Course No. of Courses/ No. of Partici- No. Weeks pants 1. CSS-CTP 34 1150 2. CSSS-CTP 17 536 3 Other Training programmes including 65 1765 FA(other than CSS-CTP/ CSSS-CTP) 4 Organisation Specific Programmes 48 1142 5 Peripatetic Programmes/FA 36 860 6 International Courses Total 200 5453

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Achivements and New Initiatives of Istm: CTP Courses. (332 training Weeks programmes already conducted as on Statistical Data for the Years 2007-2012 28.02.2013) Year No. of Trainee Population l Pilot run of TMIS software in Courses November, 2012. 2007-08 164 3968

2008-09 138 3815 Major Events

2009-10 169 4252

2010-11 221 5613

2011-12 297 7841( 24 half a day seminar on RTI conducted)

2012-13 208* 5453*

* Number of courses conducted up to 28th February, 2013. MoS(PP) Visit : Visit of the Honourable Minister New Initiatives of State, Ministry of Personnel, Public Grievances and Pensions on 4th July, 2012 l Cadre Training Plan for CSS Officers started from the year 2007-08. l Cadre Training Plan for CSSS Officers started from the year 2011, CSSS- CTP mandatory training programmes l ADR (F) course started for 24 weeks from the year 2000-09 onwards and revised to 12 weeks as of now. l Additional CSS-E and CSS-D Courses planned during 2012-13. Minister of State for Personnel and Public l Work is in progress for conducting 400 Grievances visited ISTM and planted tree in training weeks of CSS-CTP and CSSS- front of Library Building of ISTM on 4th July, 2012 .

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as a token of recognition of their excellent performance in the Prize Distribution Ceremony. During the year 2012-13, Prize Distribution Functions was held on 27 July, 2012 in which 200 prizes were given to participants who secured first, second and third position in each of courses held during 2010-11 and 2011-12.

New Training Programmes: Releasing of Publication – National Seminar on RTI l Finance for non-finance Officers Act 2005 in Aug 2012 l Induction Course for Newly Recruited Steno Grade D (SDR).

l CSSS Level – I,II,III, IV & CSSS-RTP

l Analysis of Financial Statements.

l Outcome Budget

l Orientation Training Programme for Ministries

l CSS-E Course resumed after long Recognition of Excellence amongst Participants: duration due to court cases Prize distribution function 2012:- l Knowledge Management course 7.51 The institute has a scheme of l National Training Policy recognizing excellent performance by the participants in courses, which have l Good Governance examination, as an integral part of the l Right to Information course. In courses under CSS Cadre Plan from level A to F, Assistant Foundational l Emotional Intelligence Course, Advanced Management Services, l Process Reengineering Basic Management Services and Cash and l Workshop on Preparing Cabinet Accounts courses, the participants who notes secured first, second and third positions in each of such courses, are awarded prizes l Public Finance management

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Organisation Specific training programmes 7.52 OSP to various Central Ministries/ Departments, State, UTs and Autonomous bodies and PSUs

Research and Consultancy Projects l Identification of Training need for ICLS (Indian Corporate Law Services) l Training Need Identification and designing of Training Module for Orientation Training Programmes for Ten Ministries/Departments l Training Need Identification for Department of Food & Public Distribution

Development of Training Management System (TMS) is in progress: 7.53 TMIS module of Training Management System is now fully operational and the pilot run of TMIS software was successful. Also first consolidated weekly schedule for the week from 12-16 November, 2012 has been created through TMIS module. CMS, KMS, FTS, inventory management, leave management etc are in the process of development.

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107 Annual Report 2012-2013

Indian Institute of Public Administration New Delhi 7.54 The Indian Institute of Public Administration is an autonomous organization registered under the Societies Registration Act XXI of 1860. The objectives of the Institute are: (i) To promote and provide for the study of Public Administration and economic and political science with reference to public administration and the machin- ery of government and for educational purposes incidental thereto (ii) To undertake, organize and facilitate study courses, conferences and lectures and research in matters relating to pub- lic administration. (iii) To undertake provide for the publication of journals and of research papers and books to impart training in and promote study of public administration. (iv) To establish and maintain libraries and information services to facilitate the study of public administration and spreading information in regard thereto. (v) To undertake provide for the publication of journals and of research papers and books to impart training in and promote study of public administration. 7.55 During the financial year 20012- 13, the Institute will receive a Non-Plan grant-in-aid to the extent of Rs.355.30 lakhs and Plan grant of Rs 300.00 lakhs from the Department of Personnel and Training (DoPT).* *The figures are as per BE 2012-13

108 Administrative Vigilance Division

Chapter-8

ADMINISTRATIVE VIGILANCE DIVISION

8.0 The Administrative Vigilance Government and Grade I and above level Division (AVD) of the Department of of officers of the Central Secretariat Service Personnel & Training is the nodal agency (CSS)/Central Secretariat Stenographer in the arena of vigilance and anti- Service (CSSS). The Division also processes corruption. Its main tasks, inter-alia, are cases referred by the State Governments and to oversee and provide necessary directions Ministries/Departments under Government to the Government’s commitments of of India on the following issues: maintenance of discipline and eradication l Proposals from States to impose of corruption from the public service. In major penalty of dismissal/removal/ order to step up efforts in this regard, compulsory retirement on members of the three-pronged strategy of prevention, Indian Administrative Service; surveillance and detection as well as l Proposals from State seeking deterrent and punitive action continued to permission under the AIS (DCRB) be followed during the current year also. Rules to initiate action against retired The implementation of the Anti-corruption members of IAS; Action Plan of each of the Ministry/ l Proposals from State for imposing Department has been monitored through penalty of cut in pension; quarterly reports. Emphasis continued to be laid on preventive vigilance that l Proposal to initiate disciplinary might involve appropriate changes in the proceedings/suspension of IAS officers existing rules/regulations/procedures working under the Government of in selected areas. The Administrative India;

Vigilance Division also handles all policy l Appeal against suspension submitted and administrative matters pertaining to by IAS officers serving in the State; the Central Vigilance Commission. l Requests for sanction for prosecution 8.1 The AV Division is responsible for under the Prevention of Corruption examination of disciplinary cases in respect Act, 1988 against the above categories of IAS officers working under the Central of officers;

109 Annual Report 2012-2013 l Advice/clarification to the State Disagreement cases in disciplinary Governments/Departments on the matters procedural aspects of disciplinary proceedings; 8.3 In order to bring about greater uniformity in existing disciplinary cases l Provides information regarding on behalf of the President, in cases where vigilance status of IAS & CSS (Gr. I the President is the disciplinary authority and above) officers at the time of their and there is a difference of opinion between empanelment/promotion/posting the CVC and the concerned Department, etc. To facilitate this function, a the Departments are required to consult Computerized Vigilance Information the DoPT before taking a decision on not System is in operation with a to accept the CVC’s advice. Similarly, central data base and the facility disciplinary cases where Central Vigilance can be accessed by the concerned Commission advises major penalty and requisitioning Divisions of this the UPSC favours a minor penalty or Department. recommends exoneration, before the Disciplinary Proceedings & Disciplinary Authority takes a final view, the matter is to be referred to this Sanction for Prosecution Department for resolving the disagreement. 8.2 Final orders in disciplinary This Division has disposed of 22 such proceedings were issued in 9 cases (IAS-7, cases, till 31.12.2012. CSS-2) during the period from 01.4.2012 Disagreement case in the matter to 28.02.2013. In 2 cases, decision on of Prosecution sanction cases the request of the State Governments regarding grant of permission to initiate 8.4 Similarly, the cases of disagreement disciplinary proceedings against retired IAS between the CVC/CBI and Sanctioning/ Officers under the provisions of All India Disciplinary Authority in the matter of Service (Death cum Retirement benefits) Prosecution sanction cases were required Rules was conveyed to the respective to be referred to DoPT for a final decision in State Governments. Request of CBI and terms of this Department’s OM dated 6th State Investigation Agencies for grant of November, 2006. This has been modified sanction for prosecution under Prevention vide DoPT’s OM No. 372/19/2012-AVD-III of Corruption Act, 1988 were decided in 11 dated 3rd May, 2012 providing that final cases (IAS-10 and CSS-1) during the same decision for grant or denial of sanction period and orders issued. for prosecution shall be taken by the

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Competent Authorities concerned even measures involving both the public and in cases wherein they decide to differ private sectors; to establish specific acts with CVC’s advice after obtaining views of corruption offences as crimes and of DoPT which may be taken into account provide for mechanism for enforcement while passing final speaking order. This of such acts; to provide for measures for Division has disposed of 5 such cases till promoting international cooperation, for 31.12.2012. example through extradition, mutual legal assistance and joint investigations; and United Nations Convention to put in place measure to effect recovery Against Corruption (UNCAC) And of assets and proceeds of crime. The Other International Collaborative prescriptions contain both mandatory and Efforts non mandatory obligations. 8.5 United Nations Convention Against 8.7 The Convention provides for a Corruption (UNCAC) is a universally detailed mechanism for peer review of the binding international legal Instrument status of implementation of its provisions by to fight corruption at both domestic and the Member States. Under this mechanism, global level and was adopted by the United India is scheduled to undergo a review of Nations General Assembly in October the state of implementation of Articles 2003. With corruption assuming trans of Chapter III and IV of the Convention border dimensions necessitating effective during the year 2013, by governmental international co-operation, the Convention experts from two other Member States and through its prescription aims to bring in one of them will be from the same region rationalization and uniformity in legal as India is in. The countries which would frameworks and in the approaches in be reviewing India will be decided by draw the fight against corruption. As on 31st of lots in the next Implementation Review December 2012 there were 164 State Parties Group Meeting scheduled to be held in May who have acceded to the Convention. India 2013. A core group consisting of officers signed the Convention in December 2005 from different departments concerned with and ratified the same in May 2011. the domestic law/acts connected to the 8.6 The Convention in short, defines various provisions of the Convention has and standardizes certain terms that been constituted in advance preparation are used with different meanings in for the expected review later during 2013. various States or circles; requires State It has also been planned to undertake a Parties, to develop corruption prevention ‘gap analysis study’ of the implementation

111 Annual Report 2012-2013 of the provisions of the Convention by functioning of anti corruption bodies and an outside agency as part of advance association of private and business sector preparations for the upcoming external in combating corruption. India has been review by two member States. participating in their Working Group 8.8 In the meanwhile, under the Meeting. During the year India participated UNCAC review mechanism providing for in three meetings held from 28.2.2012 to peer reviews, India and Bulgaria have 29.2.2012 at London, UK, from 16.4.2012 been jointly made responsible to carry to 18.4.2012 held at Pureto, Vallarta, out a review of South Korea on the State Mexico and from 10.10.2012 to 12.10.2012 of compliance of the provisions of Chapter at Paris, France. III and IV of UNCAC through the country’s 8.10 The Organisation for Economic nominated Governmental Experts. While Cooperation and Development Convention India has been assigned, Chapter III of on Combating Bribery of Foreign Officials the UNCAC, Bulgaria has been given the in International Business Transactions responsibility for Chapter IV of UNCAC. (OECD Anti Bribery Convention) is a The review work is currently in progress multilateral international convention which and the first stage of the Desk Review in contains prescriptions for criminalizing respect of Chapter III has been completed the supply side of the bribery of Foreign and a preliminary report has been sent to Public Officials in International Business UNODC for further action as per review Transactions. This Convention entered into process. force from 15th Feb 1999. The Convention 8.9 India is a Member of G-20 Anti establishes legally binding standards to Corruption Working Group. This Group criminalize (to declare the act of bribery has evolved an action plan which inter alia as a criminal offence) bribery of foreign requires the members of G-20 Group of public officials in international business countries to lead by example. The broad transactions and provides for a host of identified areas of action plan are, take related measures imposing obligations to steps towards ratification/accession to make this effective. The Government had the International Convention like UNCAC, introduced a bill titled “The Prevention OECD Anti Bribery Convention, prevent of Bribery of Foreign Public Officials access of corrupt officials to the global and Officials of Public International financial system and denial of entry or visa Organisations Bill 2011 in Lok Sabha in to such persons, provide for measures to 2011 in order to comply with Article 16 protect whistle blowers, promote effective of United Nations Convention Against

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Corruption. India is not a Member of the Central Vigilance Commission OECD Anti Bribery Convention however 8.12 The Central Vigilance Commission participates in their Working Group (CVC) was originally set up by a Resolution Meetings as an observer with the objective of the Government dated 11.2.1964. It of enhancing the capacity building exercise advises the Central Government on all for dealing with Foreign Bribery issues in vigilance matters. The Government has International Business. During the year accorded statutory status to the Central 2012 officers representing India attended Vigilance Commission by the Central the meetings held during 10.12.2012 to Vigilance Commission Act, 2003 (No.45 14.12.2012, 9.10.2012 to 12.10.2012 and of 2003), notified in the Gazette of India 12.6.2012 to 16.6.2012. Extraordinary on 12.9.2003.

Chief Vigilance Officer 8.13 The jurisdiction of the Commission 8.11 The AVD has been responsible extends to all the organizations to which for the appointment of Chief Vigilance the executive powers of the Union of Officers (CVOs) in Central Public Sector India extend. In terms of Section 8(2)(a) Undertakings etc. It also deals with the of the Central Vigilance Commission Act, matters relating to extension of tenure of 2003, the t, the Government has notified, the CVOs, their pre-mature repatriation vide Notification-No.418/2/2004-AVD- and debarment of officers who fail to take IV dated 12th September, 2007, the level of up their assignments as CVO consequent officers of the corporations established by upon their selection. During the year 2012, or under any Central Act, the Government 54 panels were sent to various Ministries/ companies, societies and other local Departments for finalizing selection of authorities owned or controlled by the appointment of CVO in PSUs under their Central Government. respective administrative control. Out of 8.14 The Central Vigilance Commission these, 34 officers have been appointed has been emphasizing upon bringing as CVO in various CPSUs etc. During the about transparency in the functioning of same period, 18 CVOs have been granted the government organization by making extension of tenure after completion of extensive use of technology available, initial tenure, 6 officers have been debarred which provides for minimum personal from central deputation for not joining the contacts of the public with the government post after their selection and 3 cases of functionaries. This step minimizes the scope premature repatriation were finalized. for indulging in irregular practices for undue

113 Annual Report 2012-2013 financial and other gains. The Commission organization concerned. The Pact envisages with a view to tackle such irregularities a pre-bid agreement between the buyers and and to bring about systemic improvement the sellers to avoid all forms of corruption directed all organizations under its purview influenced by any person from the bidding to make extensive use of the web-sites stage to the last payment in the contract. both as a tool for communication with the The Integrity Pact envisages appointment of stakeholders and for curbing corruption. an Independent External Monitor of repute to oversee the implementation of the pact 8.15 The Commission has issued and to examine any complaint relating to guidelines advising organizations to follow violation of the pact. a fair, transparent and open tendering procedure, to select the application 8.17 The Commission has also formulated service provider for implementing their a Standard Operation Procedure (SOP) for e-tendering solution. Further, while doing adoption of Integrity Pact (IP) in the major so the organization must take due care Government Department/Organizations to see that effective security provisions and issued circular in this regard to are made in the system to prevent any all CVOs. The SOP provides detailed misuse. The guidelines issued by the implementation procedure of IP, role and Commission on security consideration for functions of IEMs, procedure for internal e-procurement system include application assessment of IP etc. of securities on (a) infrastructure level, (b) 8.18 The Annual Report of the Central design, (c) application deployment and use Vigilance Commission for the year 2011 and (d) dated storage and communication. has been laid on the Table of both the Further, the Commission also emphasized Houses of Parliament in December, on need for a single platform to be used by 2012. all departments across a state to reduce the threat to the security of the data, Public Measures to expedite disciplinary Key Infrastructure (PKI) implementation vigilance proceedings and third party audit a least once a year. 8.19 The Government had appointed a 8.16 Another initiative of the Commission three member Committee of Experts to with a aim to eradicate corruption in examine and suggest measures to expedite procurement activity is introduction of the process involved in disciplinary/ “Integrity Pact” in large valued contracts in vigilance proceedings. In its Report, the all government organizations. The adoption Committee has recommended, in July, of this pact is voluntary on the part of the 2010, for –

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(i) amendment in the Departmental (x) amending Section 19 of Prevention of Inquiries Act 1972 to empower inquiry Corruption Act and Section 197 of the officers to ensure attendance of Criminal Procedure Code to provide witnesses and accused; for prior sanction of Government in (ii) creation of panel of Inquiry Officers cases of retired officers as well as both serving and retired and for officers on deputation to various enhancement of fees for timely societies and Autonomous Bodies. completion of inquiries; 8.20 Some of the major recommendations (iii) prescribing a time limit of two of the Expert Committee were also months for completion of minor considered by the Group of Ministers on penalty disciplinary inquiries and 12 tackling corruption. The recommendations months for major penalty disciplinary of the Group of Ministers on these issues inquiries; are contained in the First Report of the GoM. These recommendations have been (iv) dispensing with second stage accepted by the Government and action has consultation with CVC; been initiated for their implementation. In (v) dispensing with consultation with few cases, instructions have already been UPSC in minor penalty disciplinary issued. The remaining recommendations cases except for AIS officers serving of the Committee of Experts are being in connection with affairs of States; examined by a Committee of Secretaries. (vi) giving statutory status to Vigilance Brief Status Note on Lokpal & Commissioners in the States; Lokayuktas Bill, 2011 (vii) introduction of ‘Plea-bargaining’ in 8.21 In order to meet a long standing major penalty disciplinary inquiries; demand to establish a mechanism (viii) major penalty of compulsory for dealing complaints on corruption retirement to include cut in pension/ against certain public functionaries, gratuity; including corruption at high places, the Government had constituted a Joint (ix) amendment of Article 311 of the Drafting Committee on 08.04.2011, Constitution to provide for dismissal consisting of five nominee Ministers from from service on charges of corrupt Government of India and five nominees practices after beginning of trial in a of Shri Anna Hazare (including Shri competent court; Hazare himself), to prepare a draft of the

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Lokpal Bill. Based on the deliberations 8.23 Upon consideration of the of the Committee, and on the basis of recommendations of the Standing inputs from Chief Ministers of States Committee, the Government withdrew the and political parties, a draft Lokpal Lokpal Bill, 2011 pending in the Lok Sabha Bill was prepared. The Cabinet at its and introduced a new comprehensive meeting held on 28.07.2011 considered Lokpal and Lokayuktas Bill, 2011 in the the draft Lokpal Bill, 2011 and upon Lok Sabha on 22.12.2011 to establish the approval by the Cabinet, the Lokpal Bill institution of Lokpal at the Centre and 2011 was introduced in Lok Sabha on Lokayukta at the level of States. Also, 04.08.2011. The said Bill was referred to keeping in mind the recommendations of the Department-Related Parliamentary the Standing Committee that the Lokpal and Standing Committee on Personnel, Lokayuktas may be made Constitutional Public Grievances, Law and Justice on bodies, the Government also introduced the 8th August, 2011 for examination Constitution 116th Amendment Bill, 2011 and report. to provide for Constitutional status to these bodies. 8.22 The Department Related Parliamentary Standing Committee 8.24 These Bills were taken up for after extensive discussion with all the consideration by the Lok Sabha on Stakeholders has, in its 48th Report, 27.12.2011. The Lokpal and Lokayuktas made a number of recommendations Bill, 2011 was passed with certain suggesting major amendments in the amendments whereas the Constitution Bill both as regards the scope and 116th Amendment Bill, 2011 could not content of the Bill, including that be passed with the requisite majority. necessary provisions be made, in the The Lokpal and Lokayuktas Bill, 2011 Union legislation, for establishment was taken up for discussion and passing of Lokayuktas in the States, so as to in the Rajya Sabha on 29.12.2011 but provide leverage to the States where the discussion remained inconclusive. no such institution exists and to bring Subsequently, the Rajya Sabha adopted in uniformity in the laws relating to a motion on 21.05.2012 and referred the State Lokayuktas which are already Bill to a Select Committee of the Rajya in existence in a number of States. Sabha for examination and report. The The Committee also recommended Select Committee of Rajya Sabha has that Lokpal and Lokayuktas should be submitted its report to the Rajya Sabha on conferred Constitutional status. 23.11.2012.

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Chapter 9

CENTRAL BUREAU OF INVESTIGATION

An Overview was felt even after the end of the war, the Ordinance which lapsed on September 9.1 In the early stages of the World 30, 1946, was replaced by Delhi Special War-II, the Government of India realised Police Establishment Ordinance of 1946. that the vast increase in expenditure for Subsequently, the same year, Delhi Special war efforts had provided opportunities to Police Establishment Act, 1946 (DSPE Act) unscrupulous and antisocial persons, both was brought into existence. officials and non-officials, for indulging in bribery and corruption. In order to tackle 9.3 After promulgation of the Act, the problem, the Government set up Special superintendence of SPE was transferred Police Establishment (SPE) under a DIG in to the Home Department and its functions the then Department of War, through an were enlarged to cover all departments of executive order in 1941, with mandate to the Government of India. The jurisdiction investigate cases of bribery and corruption of SPE was extended to all the Union in transactions with which the War and Territories and the Act provided for its Supply Department was concerned. At the extension to the States with the consent of end of 1942, the activities of the SPE were the State Government. The Headquarters extended to Include cases of corruption in of SPE was shifted to Delhi and the Railways also, which was vitally concerned organisation was put under the charge of with the movement and supply of war Director, Intelligence Bureau. However, in materials. 1948, a post of Inspector-General of Police, SPE was created and the organisation was 9.2 In 1943, an Ordinance was issued placed under his charge. by the Government, constituting a Special Police Force vested with powers for 9.4 In 1953, an Enforcement Wing was investigation of certain offences committed added to the SPE to deal with offences under by servants of Central Government. As a the Import and Export Control Act. With need for a Central Government Agency to the passage of time, more and more cases investigate cases of bribery and corruption under various laws other than Prevention

117 Annual Report 2012-2013 of Corruption Act and violations of Import 9.6 The Investigation & Anti-Corruption and Export Control Act also came to be Division (Delhi Special Police Establishment) entrusted to the SPE. In fact, by 1963, was entrusted with the following mandate SPE was authorised to investigate offences in the Resolution although it continued under 91 different sections of Indian Penal to derive its jurisdiction and powers from Code and 16 other Central Acts, besides DSPE Act, 1946: offences under the Prevention of Corruption l Cases in which public servants under Act, 1947. the control of the Central Government 9.5 A growing need was felt for a Central are involved either by themselves or Police Agency at the disposal of the Central along with State Government servants Government, which could investigate and/or other persons. not only cases of bribery and corruption, l Cases in which the interests of the but also violation of Central fiscal laws, Central Government or of any public major frauds relating to Government of sector project or undertaking, or any India Departments, Public Joint Stock statutory corporation or body set up Companies, Passport frauds, crimes on and financed by the Government of the High Seas, crimes on the Airlines and India are involved. serious crimes committed by organised gangs and professional criminals. l Cases relating to breaches of Central Therefore, the Government of India set Laws with the enforcement of which up Central Bureau of Investigation by a the Government of India is particularly Resolution dated 1st April, 1963 with the concerned, e.g.: following Divisions: (a) Breaches of Import and Export (i) Investigation & Anti-Corruption Control Orders.

Division (Delhi Special Police (b) Serious breaches of Foreign Establishment). Exchange Regulation Act.

(ii) Technical Division. (c) Passport frauds. (iii) Crime Records and Statistics (d) Cases under the Official Secrets Division. Act pertaining to the affairs of (iv) Research Division. the Central Government.

(v) Legal and General Division. (e) Cases of certain specified (vi) Administration Division. categories under the Defence of

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India Act or Rules with which 9.7 CBI was further strengthened by the Central Government is addition of an Economic Offences Wing by particularly concerned. a Government of India Resolution dated February 2, 1964. At this time, CBI had l Serious cases of cheating or fraud two Investigation Wings; one called the relating to the Railways, or Posts & General Offences Wing, which dealt with Telegraphs Department, particularly cases of bribery and corruption involving those involving professional criminals employees of Central Government / PSUs operating in several States. and the other Economic Offences Wing, l Crime on the High Seas. which dealt with cases of violation of fiscal laws. l Crime on the Airlines. 9.8 In September 1964, a Food Offences l Important and serious cases in Union Wing was formed to collect intelligence Territories, particularly those by regarding hoarding, black marketing, professional criminals. smuggling and profiteering in foodgrains l Serious cases of fraud, cheating and and take up such cases having interstate embezzlement relating to Public Joint ramifications in view of the situation Stock Companies. prevailing at that time. It was merged in l Other cases of a serious nature, the Economic Offences Wing in 1968. when committed by organised gangs 9.9 Over a period of time, some of the or professional criminals, or cases work originally allotted to the CBI was having ramifications in several transferred to other organisations. Part States, including Union Territories, of the work relating to Crime Records serious cases of spurious drugs, and Statistics Division was transferred to important cases of kidnapping of National Crime Records Bureau (NCRB) children by professional interstate and that relating to Research Division was gangs, etc. These cases will be taken transferred to Bureau of Police Research & up only at the request of or with the Development (BPR&D). concurrence of the State Governments 9.10 With the passage of time, requests /Union Territories Administrations were made by various quarters for CBI to concerned. take up investigation even in conventional l Prosecution of cases investigated by crimes like assassinations, kidnappings, this Division. hijackings, crimes committed by extremists,

119 Annual Report 2012-2013 violation of Official Secrets Act, large scale economic offences with the liberalisation Banks and Insurance Frauds, etc. and of Indian economy, a separate Economic others complicated cases like Bhagalpur Offences Wing was established in 1994. Blinding, Bhopal Gas Tragedy, etc. Since Accordingly, three Investigation Divisions early 1980’s, Constitutional Courts also were created in CBI: started referring cases to CBI for enquiry (a) Anti Corruption Division – To deal / investigation on the basis of petitions with cases of corruption and fraud filed by the aggrieved persons in cases of committed by public servants of all murders, dowry deaths, rape, etc. In view Central Government Departments, of these developments, it was decided in Central Public Sector Undertakings 1987 to have two Investigation Divisions and Central Financial Institutions. in CBI, namely, Anti-Corruption Division and Special Crimes Division, the latter (b) Economic Crimes Division – To deal with dealing with cases of conventional crimes bank frauds, financial frauds, Import as well as economic offences. Bank Frauds Export & Foreign Exchange Violations, and Securities Cell was created in 1992 to large-scale smuggling of narcotics, investigate cases related to Bank Frauds & antiques, cultural property and smuggling Securities Scams. of other contraband items, etc.

9.11 Even after the establishment of (c) Special Crimes Division – To deal Special Crimes Division, Special Cells with cases of terrorism, bomb blasts, were created to take up investigations sensational homicides, kidnapping in important & sensational cases for ransom and crimes committed by of conventional nature, e.g. Special the mafia / underworld. Investigation Team (SIT) was constituted in 1991 to investigate case relating to 9.13 Pursuant to the direction of the assassination of Shri Rajiv Gandhi, Hon’ble Supreme Court in Vineet Narian Special Investigation Cell-IV was created and Others v. Union of India, the existing in 1992 to investigate cases relating to the Legal Division was reconstituted as the demolition of Babri Masjid in Ayodhya and Directorate of Prosecution in July 2001. Special Task Force was created in 1993 The Directorate of Prosecution / CBI to take up investigation relating to bomb performs the following major functions: blast in Bombay. i. Tendering Legal Advice in cases 9.12 Due to increased workload relating and enquiries taken up by CBI for to Securities Scam cases and rise in investigation.

120 Central Bureau of Investigation ii. Conducting and monitoring prosecution 9.15 CBI of today continues to derive of cases investigated by CBI. its power to investigate from DSPE Act, 1946. Section 2 of the Act vests DSPE iii. Amendment of laws or promulgation with jurisdiction to investigate offences in of new laws. the Union Territories only. However, the iv. Notification of offences under Sections jurisdiction can be extended by the Central 3, 5 and 6 of DSPE Act, 1946. Government to other areas, including v. Providing inputs on legal issues for Railway areas and States under Section various Conferences and meetings. 5(1) of the Act, provided a State Government accords consent under Section 6 of the vi. Contribution on legal issues to CBI Act. The Executive Officers of CBI of the Bulletin, etc. rank of Sub-Inspector and above exercise vii Matters relating to the appointment of all powers of a Station Officer-in-charge Special Judges, Magistrates, Retainer of the Police Station for the concerned Counsels and Special Counsels. area for the purpose of investigation. As per Section 3 of the Act, Special Police viii. Issue of notifications of CBI Establishment is authorised to investigate Prosecuting Officers under Sections only those cases, which are notified by the 24 and 25 of Cr.P.C., 1973. Central Government from time to time. ix. Providing inputs to Parliament 9.16 Over the years, the Central Bureau Questions on the above matters. of Investigation has emerged as a Premier 9.14 As on date, CBI has the following Investigating Agency of the country, which Divisions: enjoys the trust of the people, Parliament, Judiciary the Government. In the last i. Anti-Corruption Division. 71 years, the organisation has evolved ii. Economic Offences Division. from an Anti-Corruption Agency to a iii. Special Crimes Division. Multifaceted, Multi-Disciplinary Central Police – Law Enforcement Agency with iv. Policy and International Police capability, credibility and legal mandate Cooperation Division. to investigate and prosecute offences v. Administration Division. anywhere in India. As on date, offences under existing 80 Central Acts, 21 State vi. Directorate of Prosecution. Acts and 252 offences under the Indian vii. Central Forensic Science Laboratory. Penal Code have been notified by the

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Central Government under Section 3 of This zone will not only be responsible the DSPE Act. for Technological upgradation of CBI including establishment and functioning 9.17 Director, CBI as Inspector-General of Police, Delhi Special Police Establishment, of newly-created Technological and is responsible for the administration of the Forensic Support Units (TAFSU) but organisation. With enactment of CVC Act, also strengthening inter-branch, inter- 2003, the superintendence of Delhi Special state and international cooperation Police Establishment vests with the Central and coordination. The CBI now has 16 Government save investigations of offences investigative Zones and 60 investigative under the Prevention of Corruption Act, Branches under these zones, besides 1988, in which, the superintendence vests three support divisions/zone viz. Policy, with the Central Vigilance Commission. Administration and TFC. It has been Director, CBI has been provided security ensured that each State is covered by at of two year tenure in CBI by the CVC least one Branch / Unit of CBI at State- Act, 2003. The CVC Act also provides capital or at big city/metro. mechanism for selection of Director, CBI Human Resource and other Officers of the rank of SP and above in CBI. 9.19 The total sanctioned strength of CBI as on December 31, 2012 was 9.18 A consultant was appointed 6586 against which 5755 officers were in the year 2007 to study the existing in position with 831 posts lying vacant. structure and functioning of CBI and The vacancies exist in the ranks of suggest ways and means to improve the Special / Additional Director (1), Joint organizational efficiency. Keeping in view the recommendations of the consultant Director (1), Deputy Inspector General and inputs received from various Officers of Police (13), Superintendent of Police of CBI, it was felt that multiplicity of (27), Additional Superintendent of Police decision-making levels results in delays. (17), Deputy Superintendent of Police Accordingly, the organization was (137), Inspector (124), Sub-Inspector restructured with effect from 1.1.2009 by (68), Assistant Sub-Inspector (17), Head reducing one level of decision making. A Constable (26). The posts of 54 Law new zone namely “Technical Forensic & Officers and 94 Technical Officers at Coordination” (TFC) headed by IG / DIG various levels, were also lying vacant. was created at CBI Head Quarters, New A Comparative Manpower Chart for last Delhi with effect from 14th January, 2010. three years is given below:

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Registration

9.22 1048 cases registered include 873 Regular Cases (RCs) and 175 Preliminary Enquiries (PEs). 213 cases were registered for demand of bribe by public servants for showing official favours and 67 cases were registered for possession of assets disproportionate 9.20 During the year 2012, 26 to known sources of income. The Departmental Promotion Committee comparative figures of registration of meetings were held in which 195 CBI cases /enquiries during the last three personnel of various ranks were promoted, years and break-up of registration in 04 Departmental Promotion Committee 2012 in the three Investigation Divisions meetings confirmed 67 CBI personnel. of CBI is depicted in the Chart below: 288 officers have also been inducted, 9 personnel working on deputation in different ranks were absorbed in CBI. Crime Investigation Work 9.21 The CBI registered 1048 Regular Cases / Preliminary Enquiries during 2012. 52 of these were taken up on the requests of States Governments / Union Territories and 132 on the directions of the Constitutional Courts. 873 Regular Cases and 175 Preliminary Enquiries were finalised during the year. At the end of year, 861 cases / enquiries were pending investigation / enquiry. During the year, charge-sheets were filed in 686 cases and judgements were received in 1188 court cases. The conviction rate for 2012 was Investigation 67%. There were as many as 9734 trials (cc) pending in various Courts at the end 9.23 In 2012, investigation was of year. finalised in 842 RCs and 177 PEs. Out

123 Annual Report 2012-2013 of the Regular Cases, Charge-sheets were filed in 686 in the Competent Courts. The following Charts indicate the disposal of cases / enquiries from investigation during the last three years and also the division-wise disposal from investigation enquiry in 2012:

9.25 There were 194 cases under investigation for more than one year as on 31.12.2012. The following Chart show the cases under investigation for more than 1 year at the end of 2010, 2011 & 2012.

9.24 There were 861 cases/ enquiries under investigation at the end of the year as against 828 cases under investigation at the end of 2011. The following Charts show the comparative figures for the last three years and also the break-up for various divisions at the end of 2012:

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9.26 The following Pie Chart gives 9.28 The following Chart shows break- the detailed breakup of the disposal of up of cases decided by the courts during cases from investigation during 2012. the year 2012:

Trial 9.27 During 2012, courts delivered verdicts in 1188 court cases. Out of these, 9.29 There were 9734 court cases 743 cases resulted in conviction, 345 in under trial as on 31.12.2012. The acquittal, 20 in discharge and 80 cases following Bar Chart show the under were disposed of for other reasons. The trial cases during the last three conviction rate was 67%. The Charts years: below show the disposal by courts during the last three years:

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Policy & International Police l 13th D.P.Kohli Memorial Lecture held on 30th March, 2012 in Plenary Hall, Cooperation Division Vigyan Bhawan, New Delhi. 9.30 India is one of the oldest members l 19th CONFERENCE OF CBI & STATE of Interpol having joined the organization ANTI CORRUPTION was inaugurated way back in 1949. The National Central by the Hon’ble Prime Minister of India, Bureau of India (NCB) functions as an Dr. Manmohan Singh on 10.10.2012 integral part of CBI, with Director, CBI at Vigyan Bhawan, New Delhi. being its ex-officio Head. In order to provide more active support to Ministry of Home l The 1st Interpol Global Programme on Affairs, Ministry of External Affairs, State Anti Corruption and Asset Recovery Police Forces and other Law Enforcement for Investigators and Prosecutors was Agencies, the Co-ordination wing has held at CBI Headquarters, New Delhi been re-constituted as International Police from 13 to 18 February 2012. Cooperation Unit comprising of National l The 2nd Interpol Global Programme Central Bureau (NCB) and International on Anti- Corruption and Asset Police Cooperation Cell (IPCC). While NCB Recovery for Asian Region, a training looks after all Interpol related work, IPCC workshop for senior investigators and handles Letters Rogatory, active assistance prosecutors, was organized by the to MHA and MEA in negotiation of treaties Interpol Anti- Corruption Officer (ACO) on Extradition and Mutual Legal Assistance and the CBI, New Delhi from 19 to 23 and Conferences held annually. November 2012 at CBI Headquarters, New Delhi. Conferences/ Seminars/Trainings/ Meetings Organised by Interpol in l The Interpol Trafficking in Illicit Goods Cooperation with NCB India (TIG) and the CBI also proposed to co- host a Training Seminar on 9.31 During the year 2012, a total “Trafficking in illicit Goods” for State number of 68 CBI Officers attended Police Officers/ Prosecutors and various international conferences/ Custom Officers in Mumbai from 27- seminars/symposiums/ training courses, 29 November 2012. investigations, etc. as against 82 in 2011 l Mr. Robert Gray from British High and 57 in 2010. In addition to this, a total of Commission, New Delhi met with Dr. 6 proposals are under active consideration M.M.Oberoi, Deputy Director (IPCU), with Government of India.

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CBI, New Delhi on the 2nd of February Regional Specialized Officers, Asia and 2012. This meeting was to discuss South Pacific Sub- Directorate, ICPO- ILORs that have been previously Interpol General Secretariat visited submitted and awaited action. NCB- New Delhi from 28 February to 1 March 2012, to appraise the l Students and Professors of functioning of NCB- New Delhi in order Kathmandu School of Law (KSL), to identify factors that can improve the has organized a study tour in India daily operational work of NCB more and visited different Government and efficiently and effectively. It was one non- Government Institutions in India of this visit’s objectives to discover the including Courts, CBI Headquarters good practices that could be shared and Interpol offices and other places among other member countries in of interest in India during the period order to enhance international police between 19 January to 04 February cooperation. 2012. The study tour comprised 21 law students of Master Level and l Mr. Klaus-Dieter Fritshce, State two Professors from the Kathmandu Secretary in the German Federal School of Law. Ministry of Interior along with delegation met with Director, CBI l Two senior officers of the Royal on 17th April 2012. The topics for Canadian Mountain Police, Mr. Todd discussion were cyber- crime, cyber- Shean, Assistant Commissioner security, police cooperation in general Federal and International Operations and capacity building. and Chief Superintendent Thomas Bucher, Director General Drugs and l A delegation from the OECD Anti- Organized Crime met with Director, Corruption Division headed by Mr. CBI on 8th February, 2012. The officers Patrick Moulette, Head of Division, discussed to advance cooperation met with Director, CBI on 9th May between India and Canada in regards 2012. The meeting was to discuss to organized crime, human smuggling more practical ways the OECD can and other matters of mutual interest. assist India in the fight against foreign bribery. l A team composed of two representatives from the General l The Head of the Sri Lankan Police, Mr. Secretariat namely Mr. Young Sun N.K.Illangakoon, Inspector General Hwang and Mr. Savea Sosefo,, Police, together with three DIGs in

127 Annual Report 2012-2013

charge of Terrorist Investigation right holders to allow consumers Narcotics and Training Units, met to distinguish authentic from fake with Director, CBI on 19 June 2012. products. The discussion was held on matters 9.32 Director, CBI as the Interpol of mutual interest between the two Executive Committee delegate attended countries. the various meetings of Interpol during l India- EU Counter Terrorism Dialogue 2012. Various foreign delegations also was held in New Delhi on January visited India and had interaction with the 10, 2012. The Head of the delegation CBI Officers. met with Director, CBI and agreed Letters Rogatory (LRs) on an “India- EU Roadmap for CT Cooperation”. 9.33 During this period total 52 Letters Rogatory were sent to various l A delegation from Anti- Corruption countries for seeking assistance in Commission, Royal Government of investigation of criminal matters. Out of Bhutan headed by Ms. Netan Zangmo, these 22 pertain to various State Police Chairperson visited CBI Headquarters Agencies and 30 of CBI cases. Total 22 from 30th July to 2nd August 2012. execution reports were received out of The visit to the CBI facilitated sound which 16 pertained to CBI cases and knowledge and better understanding 6 to the cases of State Police Agencies. of equipment, techniques and vendors During this period, 48 Letters Rogatory related to technical surveillance and were received from various countries, intelligence gathering and cyber requesting to provide assistance in forensics. criminal matters, and execution report l Mr. Ronald K. Noble, Interpol Secretary in 38 cases were sent to MEA after General, Internal Secretariat General, receiving from the various ILOs / CBI Lyon visited India from 26th to 30th Branches for onward transmission to August 2012. The purpose of the visit the requesting countries. was to meet with a few of India’s largest generic pharmaceutical companies Extradition/Deportation to promote stronger relations with 9.34 During the period Red Notice Interpol and to encourage them to published, Red Notice subjects arrested participate in the Interpol Global in India/ abroad and Red Notice subject Register which allows products’ extradited to India are as under :-

128 Central Bureau of Investigation

Red Notices published by 94 Purposes held in Dec. 2012, New NCB-India during the year- Delhi. 2012 (vii) Indian Delegation visited Singapore Red Notice subjects wanted by 12 India, arrested in India in the for follow up of MLAT review on year-2012 27.7.2012.

Red Notice subjects wanted 21 (viii) Joint Working Group Meeting on by India, arrested/located abroad during 2012 Counter Terrorism held between Red Notice subjects extra- 09 India-Malaysia in Oct. 2012 in New dited/deported to India from Delhi. abroad during 2012 (ix) Joint Working Group Meeting on Assistance in Formulation of Treaties Counter Terrorism held between 9.35 IPCU has participated in the India-Canada in Nov. 2012. negotiation of MLAT/Extradition Treaties/ (x) Home Secretary Level Talks between Joint Working Group meetings with the India and Nepal held in New Delhi on following countries during the year 2012:- 16-17 January, 2012

(i) Joint Working Group (JWG) Meeting (xi) US- India discussion on Cyber between India and Thailand held at Security held on 18th July 2012 HUA HIN, Thailand on 18-19 July, 2012 on security cooperation. (xii) Visit of Presidents of Brazil, Russia, China and South Africa at the 4th (ii) MLAT draft formulated between India BRICS Summit in New Delhi in end of and Cuba in Criminal Matters. March 2012 (iii) OECD Anti Bribery Convention meeting held at New Delhi. Miscellaneous Enquiries 9.36 During the period under review, (iv) Comments offered by CBI on “TO 4411 references regarding miscellaneous BE” report on Effective Tracking and Monitoring of Explosives. inquiries in respect of driving licenses, identification of foreigners, arrest report of (v) 8th meeting of the India –European foreigners in India, criminal antecedents, Union bilateral Joint Working Group identification of fingerprints, missing Meeting on Counter Terrorism. person’s deportation, drug trafficking, (vi) South Asia Workshop on Countering searches and registration of thefts of the use of Internet for Terrorist antiquities stolen from India, examination

129 Annual Report 2012-2013 of foreign counterfeit currency seized by Academy has conducted 162 courses as authorities in India, etc. were received and compared to 133 courses in 2011. attended upon. 9.38 During the year 2012, the XVIth CBI Academy Batch comprising of 76 Sub-Inspectors 9.37 CBI Academy started functioning reported to the Academy on 23.08.2012 from January 10, 1996 in its Campus at for Basic Training. Ghaziabad. During the year 2012 the

130 Joint Consultative Machinery

CHAPTER 10

JOINT CONSULTATIVE MACHINERY

10.0 The Scheme for Joint Consultative on its structure. (chaired by Head of and Compulsory Arbitration for the Central office of respective organizations). Government Employees was introduced in 10.2 The scope of the JCM Scheme the year 1966 on the lines of the Whitely includes all matters relating to: Councils in the U.K. The scheme provides a platform for constructive dialogue & (i) conditions of service and work; discussion between the representatives (ii) welfare of the employees; and of the staff side and the official side for peaceful resolution of all disputes between (iii) improvement of efficiency and the Government as employer and the standards of work, employees. The scheme was introduced with the objectives of promoting harmonious Provided, however, that relations and securing the greatest (i) In regard to recruitment, promotion measure of cooperation between the Central and discipline, consultation is limited Government as the employer and the to matters of general principles; and employees in matters of common concern and with the object of further increasing (ii) Individual cases are not considered. the efficiency of the public service combined 10.3 Under the JCM Scheme, there with the well being of those employed. have been continuous interactions with 10.1 The JCM Scheme provides for three staff unions at the National level as well as tier machinery: at the Departmental level and a number of important issues have been resolved (i) the National Council as the apex body; amicably through mutual discussions. 46 (chaired by the Cabinet Secretary); meetings of the National Council (JCM) (ii) Departmental Councils at the level of have been held under the Chairmanship individual Ministries / Departments of Cabinet Secretary since the inception of including their attached and the Scheme in 1966. subordinate offices and (chaired by National Anomaly Committee respective Secretaries); and 10.4 In order to resolve the anomalies (iii) Regional / Office Councils to deal with arising out of the implementation of the mainly the local problems at the level recommendations of the Sixth Central of each individual office, depending Pay Commission, a National Anomaly

131 Annual Report 2012-2013

Committee has been constituted under Arbitration the Chairmanship of Secretary (P). Five 10.5 An important feature of the JCM meetings of the National Anomaly Committee Scheme is the provision for Arbitration have been held under the Chairmanship in cases where there is no agreement on of Secretary (P) on 12th December, 2009, an issue between the Official Side and the 27th March, 2010, 15th February, 2011, Staff Side on matters relating to:- 5th January, 2012 and 17th July, 2012 wherein various anomalies were discussed (i) pay and allowances; with the representatives of the staff side. (ii) weekly hours of work; and A Joint Committee on Modified Assured (iii) leave of a class or grade of employees. Career Progression Scheme (MACPS) was also constituted under the Chairmanship Board of Arbitration (BOA) of Joint Secretary (Establishment) which held three meetings on 25th May, 2010, 10.6 A Board of Arbitration (BOA) 15th September, 2010 & 15th March, 2011 comprising a Chairman (an independent and submitted its report which was placed person) and two members, (nominated before the National Anomaly Committee - one each by staff side and official side) in its 4th meeting held on 5th January, functions under the administrative control 2012 and was subsequently discussed of the Ministry of Labour. Awards of the separately in a meeting with the Staff Side Board of Arbitration are binding on both the on 27th July, 2012. sides, subject to the over-riding authority of Parliament to reject or modify the awards. Under JCM Scheme, 259 references have been made to Board of Arbitration for settlement of disagreement cases to date of which, 257 have been decided by BOA. Most of the awards which were in favour of the employees have been implemented, except a few which could not be accepted due to adverse affect on National Economy/ Meeting of the National Anomaly Committee held on 17th July, 2012 Social Justice. under the Chairmanship of Secretary(Personnel).

132 Administrative Tribunals

CHAPTER 11

ADMINISTRATIVE TRIBUNALS

11.0 The Administrative Tribunals Act was set up on 1.11.1985. At present it has 1985 owes its origin to Article 323-A of 17 regular Benches, 15 of which operate the Constitution of India which empowers at the principal seats of High Courts Central Government to set up by an Act and the remaining two at Jaipur and of Parliament Administrative Tribunals for Lucknow. These Benches also hold circuit adjudication of disputes and complaints sittings at other seats of High Courts. A with respect to recruitment and conditions statement showing the location of Central of service of persons appointed to the public Administrative Tribunal Benches, the dates services and posts in connection with the of their establishment and the number of affairs of the Union and the States. In division benches in each of these Benches pursuance of the provisions contained in along with a list of places where they hold the Administrative Tribunals Act, 1985, circuit sittings is given in Appendix-I. the Administrative Tribunals, exercise 11.3 The Members of Central original jurisdiction in respect of service Administrative Tribunal (CAT) and State matters of employees covered by the Act. Administrative Tribunals are drawn from 11.1 The Administrative Tribunals judicial as well as administrative streams, are distinguishable from the ordinary so as to give the Tribunal the benefit of courts with regard to their jurisdiction expertise both in legal and administrative and procedure. They exercise jurisdiction spheres. The sanctioned strength of the only in relation to the service matters of Chairman is one and sanctioned strength the litigants covered by the Act. They are of the Members of Central Administrative also free from the shackles of many of the Tribunal is 65. The appointment of technicalities of the ordinary courts. The Members in CAT is made on the basis of Government can also present its cases recommendations of a Selection Committee through its departmental officers or legal chaired by a sitting Judge of Supreme practitioners. Further, only a nominal fee Court (nominated by the Chief Justice of Rs.50/- is to be paid by the litigants for of India). Thereafter appointments are filing the application before the Tribunal. made with the approval of Appointments Thus, the objective of the Tribunal is to Committee of the Cabinet after obtaining provide speedy and inexpensive justice to the concurrence of Chief Justice of India. the litigants. The Selection of Members have been made against the vacancies of Members in CAT 11.2 The Central Administrative Tribunal

133 Annual Report 2012-2013 arising upto 31.12.2012. inception of CAT is at Appendix-II. All the Ministries and Departments have been 11.4 Under the Administrative Tribunal requested to monitor the implementation Act, State Administrative Tribunals were of the judgments of the CAT and reflect the also set up in the following States - data in their annual reports. i. Andhra Pradesh 11.7 Section 14(2) of the Administrative ii. Himachal Pradesh Tribunals Act, 1985 empowers the Central iii. Orissa Government to extend the provisions of the iv. Karnataka Act to local or other authorities within the v. Madhya Pradesh territory of India or under the control of vi. Maharashtra Government of India and to corporations vii. Tamil Nadu and or Societies owned or controlled by viii. West Bengal Government of India. In exercise of these ix. Kerala powers, the Central Government had However, the Madhya Pradesh, Tamil Nadu extended the provisions of the Act to 204 and Himachal Pradesh Administrative organizations so far. Tribunals have since been abolished The Kerala Administrative Tribunal has been 11.8 In order to familiarize the newly established with effect from 26th August appointed Members of CAT with the 2010. functioning of the Tribunal, a short Orientation Programme / Training is held 11.5 The appointments against the once in a year. The First such Training was vacancies of Chairmen and Members in organized in April, 2009 at the National State Administrative Tribunals are made Judicial Academy, Bhopal. A five days on the basis of proposals sent by the Orientation Programme was conducted State Governments with the approval by National Law University, Dwarka, New of the Governor of the State concerned. Delhi in February 2012. Thereafter, their appointments undergo the same process as the one in respect of 11.9 In 2010, in order to commemorate Central Administrative Tribunal. completion of 25 years of establishment of CAT, the Rajiv Gandhi Lecture Series on 11.6 Since its inception in 1985 and Administrative Law was instituted. The upto 30th September, 2012, the Central inaugural lecture was delivered by Justice Administrative Tribunal has received Shri Michael Kirby, Retired Australian 6,19,556 cases for adjudication (including High Court Judge on 11th December 2010 those transferred from High Courts), out of on the topic “The Modern- Administrative which, 5,92,769 cases have been disposed State- Reflections on India and Australia”. of leaving a pendency of 26,787 cases. The second lecture in Rajiv Gandhi A statement indicating the institution, Lecture Series was delivered by Shri Soli J. disposal and pendency of cases since

134 Administrative Tribunals

Sorabjee, former Solicitor General on the for Personnel, P.G. and Pensions, Shri- “Meaningful facets of Administrative Law” Pawan Kumar Bansal, Hon’ble Minister on 6th November, 2011 at Vigyan Bhawan. of Parliamentary Affairs, Law and Justice Shri J.S.Verma, former Chief Justice of 11.10 The All India Conference of all the India addressed the gathering. Members of the CAT to deliberate on the issues relates to CAT was held on 6th 11.11 Justice Shri Syed Rafat Alam, November, 2011, which was attended was appointed as Chairman, CAT on by the Chairman, CAT and Members 08.08.2012. Before his appointment as the of all the Benches of the CAT. Hon’ble Chairman, CAT, Justice Shri Alam was the Shri V. Narayanasamy, Minister of State Chief Justice of Allahabad High Court.

APPENDIX-1 NAME, DATE OF SETTING, NO. OF COURTS AND CIRCUIT SETTING OF VARIOUS BENCHES OF CENTRAL ADMINISTRATIVE TRIBUNAL

Sl. Name of Date of No. of Division Circuit No. the Bench establishment Benches Sittings 1. PRINCIPAL 01.11.1985 6 2. AHMEDABAD 30.06.1986 1 3. ALLAHABAD 01.11.1985 4 Nainital 4. BANGALORE 03.03.1986 2 5. CHANDIGARH 03.03.1986 2 Shimla, Jammu 6. MADRAS 01.11.1985 2 7. CUTTACK 30.06.1986 1 8. ERNAKULAM 01.09.1988 2 9. GUWAHATI 03.03.1986 1 Shillong, Itanagar, Kohima, Agartala, Imphal 10. HYDERABAD 03.06.1986 2 11. JABALPUR 30.06.1986 1 Indore, Gwalior, Bilaspur 12. JAIPUR 15.10.1991 1 13. JODHPUR 30.06.1986 1 14. CALCUTTA 01.11.1985 2 Port Blair, Gangtok 15. LUCKNOW 15.10.1991 1 16. MUMBAI 01.11.1985 2 Nagpur, Aurangabad, Panaji 17. PATNA 30.06.1986 2 Ranchi

135 Annual Report 2012-2013

APPENDIX-II STATEMENT SHOWING THE POSITION OF INSTITUTION,DISPOSAL AND PENDENCY OF CASES IN THE CENTRAL ADMINISTRATIVE TRIBUNAL SINCE INCEPTION UPTO 30.9.2012.

Sl. Period Institution Disposal Pendency at the No. End of the Period 1. 1985 2963 30 2933 2. 1986 23177 8934 17176 3. 1987 19410 15084 21502 4. 1988 19425 13769 27158 5. 1989 18602 13986 31774 6. 1990 19283 15495 35562 7. 1991 21623 17552 39633 8. 1992 25184 23782 41035 9. 1993 27067 28074 40028 10. 1994 26230 26409 39849 11. 1995 25789 23668 41970 12. 1996 23584 20667 44887 13 1997 23098 21981 46004 14. 1998 21911 18394 49521 15. 1999 22944 24566 47899 16. 2000 25146 31398 41647 17. 2001 25977 31953 35671 18. 2002 25398 29514 31555 19. 2003 25089 28076 28568 20. 2004 23825 27735 24658 21. 2005 21528 22408 23778 22. 2006 18722 17774 24726 23. 2007 17725 18674 23777 24. 2008 18287 20352 21712 25. 2009 24496 23681 22527 26. 2010 26620 25477 23670 27. 2011 25869 24750 24789 28. Upto Sept..2012 20687 18689 26787 Total 619556 592769 26787

136 Staff Welfare

Chapter 12

STAFF WELFARE

12.0 The Central Government is the Department of Personnel and Training. largest single employer in the country This Department sanctions grants-in-aid and bears the major responsibility for only to recognized Associations, subject looking after the welfare of a large number to a maximum of Rs.4500/-per annum of employees spread all over the country. for an Association. Realizing that improvement in the working and living conditions of the employees and Area Welfare Officers their families leads to efficiency and high 12.2 The Area Welfare Officers (AWOs) morale, the Department of Personnel and are nominated in residential colonies Training supports various staff welfare having a large number of Central measures. A brief account of various Government employees. The AWOs welfare measures dealt with by Welfare serve as a link between the Government Division is given below:- and residents in matters relating to Welfare Measures the welfare of Government employees Residents’ Welfare Association living in various colonies. They also work as field officers in coordinating 12.1 In order to foster a spirit of mutual and maintaining liaison with various help and goodwill among residents of agencies of Government such as CPWD, Government colonies and to promote CGHS, Police etc. Applications are social, cultural and recreational activities, invited from Gazetted Officers working the Residents Welfare Associations, which in various Ministries/Departments have adopted the Model Constitution prescribed by DOPT, have been recognized for being nominated as Area Welfare in Delhi/New Delhi and other parts of the Officer for a period of two years. Officers country. The members of the Managing desirous of being nominated as AWOs Committees of these Associations are on voluntary and honorary basis, elected every two years under the provisions are required to apply through their of a Model Constitution framed by the respective Ministries/Departments.

137 Annual Report 2012-2013

Central Government Employees Boards were set up in various cities. Welfare Coordination Committees Financial grants-in-aid are sanctioned (CGEWCCs) every year by the Board to the Regional Boards. 12.3 The Central Government Employees Welfare Coordination Committees Activities of the Board During (CGEWCCs) have been formed outside the Year 2012-13 Inter Ministry Delhi, at places where there are at least five Tournaments 2012-13 Central Government Offices and the total 12.5 The Board organized Inter-Ministry number of Central Government Employees Tournaments during 2012-13 in 18 is not less than 1000. These Committees Disciplines of Sports in New Delhi. are responsible for coordinating the welfare activities of the Central All India Civil Services Government employees serving within their Tournaments Held During the jurisdiction. The senior most officer at the Year 2012-13 station functions as the Chairman of the 12.6 These tournaments, which are Committee. The quantum of grant based open to Central and State Government on the staff strength is sanctioned by the employees, aim to give an opportunity Department of Personnel and Training to to the civil servants to meet and interact the CGEWCCs. with each other and compete. In 2012- Central Civil Services Cultural and 13 such tournaments were held in 11 Sports Board (CCSCSB) disciplines namely Table Tennis, Athletics, 12.4 The Central Civil Services, Cultural Lawn Tennis, Bridge, Football, Kabaddi, & Sports Board, a society registered under Badminton, Wrestling, Hockey, Volleyball the Societies Registration Act, 1860 is the and Basketball. Central agency for promotion of Cultural & Board’s Affiliation to National Sports activities amongst the Central Govt. Federation employees in the country. The Board was set up in 1964 as Central Secretariat Club 12.7 The Board is affiliated to in the Ministry of Home Affairs. Initially a number of sports associations/ the objective of the Board was to promote federations at the National level. cultural and sports activities amongst the Board’s team participate in the Central Government Employees located in National Tournaments organized by Delhi only. Subsequently, Regional Sports these Associations/Federations.

138 Staff Welfare

Trekking and cultural activities amongst Central Government employees and to ensure 12.8 The Board sponsors trekking their larger and effective participation in programme for Central Government Employees in collaboration with the Youth the said activities for physical fitness as Hostels Association of India. The Board well as recreation. With these objectives also encourages Central Government in view, the CCSCSB strives to create Employees to undertake Trekking awareness among the employees about Programmes of their own and a part of the virtues of physical fitness and the expenditure on these programmes is met need to release stress and tension of the by the Board. present day fast-paced life through sports Playing Facilities in Delhi and cultural activities. The Board carries out its activities in such a way as to arouse 12.9 The Board provides playing facilities interest amongst employees to ensure for the Central Government Employees and their mass participation and towards this has Sports Complex at Vinay Marg, which end also offers opportunities of training has facilities for Football, Hockey, Cricket, in sports to the children of Central Basketball, Tennis and Athletics and Government servants. Tennis Courts at Bharti Nagar, R.K. Puram and Brassey Avenue as also Volleyball 12.12 The CCSCSB expects all the Central Court at Brassey Avenue. Facilities are Government employees and their families also available for Chess, Carrom & Table based in Delhi to make full use of the sports Tennis at Nirman Bhawan. facilities of the Board at Delhi for physical Grants-in-Aid fitness as well as forward suggestions for better fulfillment of the Board’s objective. 12.10 The Board received an amount Details are available at the website of the of Rs.50 lakhs as Grants-in-aid from the Government of India (Department of Welfare Division, Department of Personnel Personnel & Training) during 2012-13. and Training at www.persmin.nic.in. Besides, the Board generated revenue of Coaching Camp for Children/ Rs.38.43 lakhs from renting of grounds, Dependents of Government Employees membership fee, coaching fee and entry fee during the year. 12.13 Regular Coaching in Cricket, Football & Basketball for the Children/ CCSCSB-Citizen Charter Dependents of Government employees 12.11 The CCSCSB is committed to achieve has been started at Vinay Marg Sports excellence in the promotion of sports Complex, New Delhi.

139 Annual Report 2012-2013

Grih Kalyan Kendra 12.16 In pursuance of its objectives, GKK has been conducting the following 12.14 Grih Kalyan Kendra (GKK), a society activities: registered under the Societies Registration Act, 1860, was set up with the following a) Training classes in cutting, tailoring and objectives : embroidery for the housewives and grown up girls during their leisure hours. a) To promote social, economic, cultural and educational activities for the b) Nursery education for children in the age group of 3 to 5 years. welfare of Central Government Employees and their families. c) Crèches for Day Care Centers for children between the age of 90 days b) To impart technical and vocational and 10 years. training in home crafts and other household arts for useful utilization d) Recreational facilities like Health of leisure time and for better and Club-cum-Fitness Centre, Multi-Gyms efficient housekeeping. and weight lifting, Indoor Games like badminton, Table Tennis and classes c) To organize and promote economic in Karate, Yoga, Dance, etc. activities that may provide opportunities e) Hiring out of Samaj Sadans for gainful employment to families of (Community Centers) for the use of Central Government employees for Central Government Employees and supplementing family income. others to enable them to arrange 12.15 The GKK is administered by GKK cultural and social functions (like Board. The Board is responsible for the marriage etc.) organization and administration of GKK. 12.17 The welfare activities run by Grih Additional Secretary (S&V), DoPT, is the Kalyan Kendra are indicated in the table President of the GKK Board. given below : Place Number Craft Nursery Creche/Day Health Club / of Samaj Centres care centres Gym/ Fitness Sadans Centres Delhi 30 10 16 12 6 + 4* Mumbai 04 6 4 - 1* Chennai 03 7 2 2* 1 Jaipur - 1 - 1 -

140 Staff Welfare

Dehradun 02 1 2 - - Nagpur 02 - - - 1* Bangalore 03 - - - 1 Faridabad 01 1 1 - - Kolkata 01 - - - - Ghaziabad 01 - - - - Total 47 26 25 15 14 * Being run on fee sharing basis.

12.18 The Grih Kalyan Kendra has goods of daily needs at reasonable prices and undertaken the following activities during consumer items through its retail stores. 2012-13 Network (i) 2105 children in Nursery Classes, 12.20 The Society operates a network 571 children in Creche, 1863 in Craft of 133 stores/branches in Delhi, and 2494 users of Gym/Health Club/ Maharashtra, Tamilnadu, Andhra Pradesh, Fitness centres have been availing the Karnataka, Cochin, Daman, Goa, Uttar facilities at these centres run by the Pradesh, Uttaranchal, Rajasthan, Madhya GKK in Delhi/outside Delhi. Pradesh, Haryana, Punjab, Panipat and (ii) A dynamic website of GKK was launched Chandigarh. Stationery and office items in May, 2010. Now the users can know are sold to the Central Government offices the status of booking of Samaj Sadans through our sales counters at East Block and download forms etc. for booking and West Block, R.K. Puram, New Delhi. for various activities of Samaj Sadans. Retailing of Grocery and Consumer Kendriya Bhandar Items Objects of the Organisation 12.21 Kendriya Bhandar is selling good quality, lab tested pulses, spices, rice etc 12.19 The Central Government Employees through its 93 retail stores in Delhi. It is Consumer Cooperative Society Ltd., New pertinent to mention that the Society has Delhi, operating in the name of Kendriya been involved in welfare activities and has Bhandar was set up in 1963 in pursuance always assisted the Central Government of Cabinet decision as a Welfare Project and the Govt. of NCT of Delhi in arresting for the benefit of the Central Government the price increase at the time of crisis. Employees. The society endeavors to serve Accordingly, Kendriya Bhandar has the Central Government Employees and successfully launched Kendriya Bhandar general public at large by providing quality Brand Atta (10 kg bags) through KB

141 Annual Report 2012-2013 retail stores after obtaining allocation of experience to the customers and accordingly wheat at special prices from the Ministry over 25 stores have been modernized over of Consumer Affairs, Food & Public the last two years. This has also resulted in Distribution, Government of India increase in customers footfall and significant increase in retail sales. 12.22 After persistent and proactive efforts by the management of Kendriya Bhandar 12.25 Kendriya Bhandar has also new grocery consumer retail stores have undertaken computerization of godowns been opened at Maulana Azad Medical such as Grocery and Consumer godowns College Campus which was inaugurated by and is also in the process of computerization Hon’ble Smt. Sheila Dikshit, Chief Minister of stores in phased manner. – Delhi and also at Tihar Jail Residential 12.26 All the stores of Kendriya Bhandar in Complex, which was inaugurated by Hon’ble Delhi retailing into Grocery and Consumer Commissioner of Police Delhi. items have been provided with Alpha 12.23 It is observed that the sales Numeric Cash Register Machines for the from all the above retail stores are very purpose of billing to customers. Electronic encouraging and increasing gradually. weighing machines have been provided in A major initiative taken by the Kendriya the godowns. Bhandar management for a tie-up with Stationery Business New Delhi Municipal Corporation (NDMC) on the intervention of Hon’ble Chief 12.27 Kendriya Bhandar is selling Minister – Delhi has propitiously resulted stationery and office equipments items in in the opening of three new Kendriya Central Government Departments. Govt. Bhandar retail stores in NDMC areas of NCT of Delhi, PSUs and Autonomous i.e. Laxmi Bai Nagar, Kidwai Nagar and Bodies under the control of Central Govt./ Baba Kharak Singh Marg. The stores were Govt. of NCT of Delhi. inaugurated by Hon’ble Chief Minister 12.28 Activities such as billing to - Delhi. Furthermore, a new grocery customers, purchase, inventory etc. of consumer retail store at New Moti Bagh Stationery division of Kendriya Bhandar, Residential Complex (near Chanakya Puri) located at R.K. Puram (East) & (West) was inaugurated by Hon’ble Secretary (Min. Blocks are computerized through Local of Urban Development), Govt. of India. Area Network. 12.24 Kendriya Bhandar has also Sales of Medicines Under Jan undertaken the modernization of its retail Aushadhi Project stores including renovation , computerization etc. in order to provide a pleasant shopping 12.29 Kendriya Bhandar has also opened

142 Staff Welfare

Jan Aushadhi Generic Drug Shops in lakh respectively. Kendriya Bhandar has a GTB Hospital, DDU Hospital and Shastri paid-up capital of Rs.93.43 lakh of which Bhawan as a part of Jan Aushadhi project Rs.68.18 lakh have been subscribed by of the Department of Pharmaceuticals, the Government and Rs.25.25 lakh by Government of India. Kendriya Bhandar is individual members as on 31.03.2012. also supplying medicines and related items The society has been paying bonus @ 20% to CGHS Dispensaries and Hospitals in to its employees for the last many years. Delhi through its existing chemist shops. Dividend Benefits to Customers 12.33 Kendriya Bhandar has declared a 12.30 The Society has been able to dividend of 10% for the year 2011-12. Kendriya maintain competitive prices for various Bhandar has contributed to the National products sold by it as compared to those exchequer by way of taxes and dividend for prevailing in the market. In fact, selling the year 2011-12 to the extent of Rs.257.13 prices prevailing in Kendriya Bhandar now lakh. Kendriya Bhandar is likely to achieve constitute the bench mark in the market. a turnover exceeding Rs.600 crore during For better quality control, pre-testing of the financial year 2012-13. This is based on grocery items before distribution to stores the encouraging trend of performance of the has been introduced and testing of random Society so far during the year 2012-13. samples picked from shelves of stores is Cooperative Excellence Award also being continued. These steps ensure that the quality of goods sold is maintained 12.34 Kendriya Bhandar has been for better consumer satisfaction. honoured with the prestigious Cooperative Award for the Best Cooperative in the field Multi State Cooperative Society of consumer welfare by the Govt. of NCT 12.31 Kendriya Bhandar is registered as of Delhi for the year 2011-12 by Delhi a Multi State Cooperative Society w.e.f. Government. Kendriya Bhandar was also 08.09.2000. With this change in its status honoured with this Award in earlier years. Kendriya Bhandar has been able to expand Sanskriti School its operation in other states of the Country. 12.35 In pursuance of a Government Sales Performance decision, the Civil Services Society set 12.32 Kendriya Bhandar has registered up a School in Delhi with the objective of significant growth in the recent past. providing quality education to the wards Total sales and net profit during the year of the Government servants particularly 2011-12 was Rs.516.16 crore and Rs.656.05 those coming on transfer to Delhi. 25 %

143 Annual Report 2012-2013 seats are reserved for children belonging to cleanliness, quality of service etc., detailed disadvantaged groups and weaker sections, instructions are issued from time to time as defined in the Right to Education (RTE) including orders on policy matters. Act and State RTE Rules. 12.39 Every year, Scholarship is granted Civil Services Officers Institute to eligible wards of canteen employees (CSOI) from the Discretionary Fund of Director 12.36 The CSOI, a Society registered (Canteens). A Revised Scholarship Scheme under the Societies Registration Act, 1860 has been introduced for the meritorious was set up in 1998. The main objective of wards of the canteen staff. the Institute is to promote welfare of the 12.40 Certain targets were fixed for the officers of the Civil Services and to bring Office of Director (Canteens) under Annual them together in order to secure complete integration of the services and to build a work Plan (April, 2012 to March, 2013) on corps of officers imbibed with the spirit of various subject matters dealt with by this cooperation in all aspects of civil services. Department. These include: 12.37 The construction and (i) Updating data on Non-Statutory functionalization of the new building of Departmental Canteens; CSOI at Vinay Marg, Chanakyapuri, New (ii) Inspection of Non-Statutory Delhi, has been completed and accordingly, Departmental Canteens; the Headoffice of the CSOI has now been shifted there. Grants-in-aid assistance is (iii) Preparation of Training Plan; provided by the Government for Capital (iv) Implementation of revised scholarship investments only. scheme and Departmental Canteens (v) Grant of scholarship to the wards of 12.38 As a measure of Staff Welfare, canteen employees. Departmental Canteens/Tiffin rooms have been set up in Central Government Revised scholarship scheme has been offices/Establishments to make available implemented and scholarship will be beverages, snacks and meals prepared in granted to the eligible wards of canteen hygienic conditions, to the employees during employees in due course. Inspection of the working hours at reasonable rates. At 42 Departmental Canteens (i.e. in Delhi present, about 1000 recognized Departmental and outside Delhi) has been undertaken. Canteens/Tiffin rooms are functioning in Training programme for Managerial and various offices of the Central Government. Cooks level is being finalized in consultation With a view to bring about improvement in with the Ministry of Tourism.

144 The Right to Information Act, 2005

CHAPTER 13

THE RIGHT TO INFORMATION ACT, 2005

13.0 To set out a practical regime for information required. The request may be securing information by citizens from sent either by post or submitted in person. the public authorities and to promote It can be made in Hindi or English or in transparency and accountability in the the official language of the area in which working of all public authorities, the the application is made and can also be Parliament enacted the Right to Information sent through email. Act in 2005. 13.3 The Act creates an elaborate 13.1 The Act is comprehensive and machinery to ensure supply of information covers disclosure of information on almost which consists of Public Information all matters of governance. It is applicable Officers, Assistant Public Information to Government at all levels- Union, State Officers, Departmental Appellate and Local and also to the bodies owned, Authorities, independent Central and State Information Commissions etc. controlled or substantially financed directly or indirectly by the government. It covers 13.4 The Act requires supply of all legislative bodies, the judiciary, the information on time bound basis. A executive and all Constitutional bodies. Public Information Officer is required to send information called for at the 13.2 The Act casts an obligation on specified address within 30 days. In public authorities for suo-motu disclosure/ case of information concerning the life publication of large amount of information. or liberty of a person, the information is It also requires the public authorities to provided within forty eight hours. If the supply information called for by any citizen information is not provided within the and to permit him to inspect the documents prescribed period, the Act makes provision and collect samples of various works. The for imposition of stringent penalty on the procedure for seeking information is very Public Information Officer. The Public simple. A person seeking information Information Officer may have to pay a has to make a request to the concerned penalty of Rs.250 per day of delay subject Public Information Officer indicating the to a maximum penalty of Rs. 25,000/-

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13.5 The Information Act has created a Commission and all the 27 States to system of two appeals. If an applicant does which the Act applies have constituted not get information within the prescribed State Information Commissions. These period or the applicant is not satisfied with Commissions are high powered independent the reply given to him, he can make first bodies which, inter-alia, can look into the appeal within 30 days to the departmental complaints made to them and decide the appellate authority who is generally the next appeals. The Commissions have power to superior officer to the Public Information impose penalty on the defaulting Public Officer. If the applicant is not satisfied Information Officers. Central Information with the decision of the first appellate Commission entertains complaints authority, he can file a second appeal to and appeals in case of offices, financial the Central Information Commission or institutions, public sector undertakings, the State Information Commission, as the etc. under the Central Government and case may be, within 90 days. the Union Territories while the State Information Commissions entertain appeals 13.6 The provisions of the Act have been pertaining to offices, financial institutions, made over-riding in character, so that public sector undertakings, etc. under the the scheme is not subverted through the concerned State Government. operation of other Acts. However, certain types of information pertaining to security 13.8 The Central Information of the country, scientific or economic Commission, when constituted initially, interest of the country and information had five Commissioners including on trade secrets, etc. are exempted from the Chief Information Commissioner. disclosure. Certain security or intelligence The Government has subsequently organizations, have been exempted strengthened the Commission and it has from disclosing any information except now seven Information Commissioners pertaining to corruption or violation of headed by the Chief Information human rights. Such organizations are Commissioner. required to designate Public Information 13.9 In supersession of the Central Officers and first Appellate Authorities to Information Commission (Appeal Procedure) deal with applications and appeals relating Rules, 2005 and the Right to Information to information pertaining to corruption or (Regulation of Fee and Cost) Rules, 2005, violation of human rights. the Right to Information Rules, 2012 have 13.7 The Government of India has been notified in the Gazette of India on constituted the Central Information 31st July, 2012.

146 The Right to Information Act, 2005

13.10 The Right to Information Rules, 13.12 The RTI Rules, 2012 also prescribe 2012 provide that a request for obtaining the procedure for deciding appeals by the information shall be accompanied by an Central Information Commission. The application fee of rupees ten by way of Rules provide for the following aspects of cash against proper receipt or by demand the appeal: draft or bankers’ cheque or Indian Postal (i) Documents to be enclosed with the Order payable to the Account Officer of the appeal; public authority. The applicant may have (ii) Return of Appeal to pay fee in addition to application fee for obtaining documents or for inspecting the (iii) Process of Appeal documents as follows: (iv) Procedure for deciding appeals

(i) Rs.2 for each page in A-3 of smaller (v) Presence of the appellant before the size of paper; Commission

(ii) Actual cost or price of a photocopy in (vi) Presentation by the Public Authority larger size paper; (vii) Service of notice by Commission

(iii) Actual cost or price for samples or (viii) Order of the Commission models; 13.13 In order to ensure effective implementation of the provisions of the Act, (iv) Rupees fifty per diskett or floppy; the Government has issued instructions (v) price fixed for a publication or rupees requiring all public authorities to update two per page of photocopy for extracts records, improve infrastructure and bring from the publication; out necessary manuals as provided in the (vi) no fee for inspection of records for the Act; designate the first appellate authorities first hour of inspection and a fee of alongwith the Public Information Officers rupees 5 for each subsequent hour or and publish their particulars; comply fraction thereof; and with the provisions regarding suo- motu disclosure; create a central point (vii) so much of postal charge involved in within the public authority to receive supply of information that exceeds applications for information and appeals fifty rupees. etc. The Government has also published 13.11 The persons below poverty line are five Guides, one each for the Information not required to pay any fee for seeking Seekers, the Central Public Information information. Officers, First Appellate Authorities, Public

147 Annual Report 2012-2013

Authorities and one consolidated Guide Authorities, Awareness Generation for the use of all the stake-holders. There through mass media, RTI Fellowship and is a dedicated website on RTI www.rti.gov. Internship on RTI. On the training of SPIOs in, which contains valuable information a sum of Rs.236.04 lakhs was released to including circulars, notifications and Administrative Training Institutes upto Guides on RTI, search facility for locating 31st December, 2012. The component of CPIOs and Appellate Authorities in Central awareness generation includes mass media Government etc. It has a linkage with campaign and publication of guide books. other RTI related sites as well. An expenditure of Rs.956.75 was incurred 13.14 Government, through a Centrally on this component till December, 2012. Sponsored Scheme, has taken steps 13.17 Under the Scheme, DOPT has to strengthen the State Information introduced four short-term fellowships Commissions and to enhance the capacity to researchers from the field of Media/ of officers dealing with the right to Civil Society Professionals/RTI Trainers information matters by imparting training. to conduct field based research on themes Financial help has been provided to the relating to RTI. The Fellowship Scheme State Administrative Training Institutes for training various stakeholders. Efforts envisages understanding of the status of have been made to create awareness about the implementation of the Act, including its RTI through media and intervention in success, constraints in its implementation educational medium. and how those are being/could be overcome and what more needs to be done to help 13.15 In order to continue to support the achieve the objectives of the Act. During SICs and ATIs in the area of awareness the year under Review, four persons were generation and capacity building, a new selected for grant of RTI fellowships for scheme titled ‘Improving transparency a period of 3 months from April, 2012 to and accountability in government through June,2012. effective implementation of Right to Information Act” costing Rs 43.35 crore was 13.18 Considering the need to consolidate launched in August,2010 for the remaining and document the experiences of the two years of the 11th plan period (2010-11 Ministries/Departments of Government and 2011-12). The scheme was continued of India in the implementation of RTI, its during 2012-13. successes, constraints in implementation, 13.16 The above Plan Scheme has identify the areas which need more components of Training of CPIOs,/ attention, address the gap areas and Appellate Authorities, SPIOs/Appellate see what more need to be done to help

148 The Right to Information Act, 2005 achieve the objectives of the Act, DOPT Eastern and Northern Regions respectively has introduced a Short Term Internships on the theme of “Proactive Disclosure and to Undergraduates pursuing five year notification of RTI Rules by the various integrated course in Law and pursuing appropriate governments and competent Post Graduation in Law to conduct an authorities” analysis of RTI applications in Select 13.21 Department of Personnel & Training Public Authorities. During the year under provides a one-time grant of Rs.50,000/- review internship has been offered to three under Plan Scheme for setting up RTI Cells students from reputed Law Schools and in the Central Government Ministries/ Universities across the country. Departments. 13.19 The Indian Institute of Public 13.22 With a view to create a brand for the Administration (IIPA) under the aegis of Right to Information, a logo given below had Department of Personnel & Training had been adopted for the RTI on 28th October, organized a two Day National Workshop 2010. The logo is very simple and iconic. A on 21st-22nd May, 2012 aimed at sheet of paper with information on it, and facilitating capacity building measures the authority figure behind it – providing in the implementation of the Right to the information. This represents the two Information Act (RTI). The participants for the first day included RTI Trainers, Civil key stakeholders in the process of sharing Society Organisations working in the field information under the RTI Act. of capacity building, RTI Fellows whose work is linked to capacity building and the presenters of best practices in the same field awarded during the Regional Workshops held in the 7 ATIs in the years 2010-11 and 13.23 A theme based song on RTI had 2011-12. The participants on the second been launched on 15th August, 2011. day included CIC, the representatives of An Audio-visual and Audio publicity State Information Commissions and Civil campaign for both the RTI song and Society Organisations. RTI logo has been undertaken through 13.20 During the year under review, various channels of Doordarshan, funds were released to four ATIs viz., private channels of Television, All India Maharashtra, Chhattisgarh, West Bengal Radio and private channels of Radio. and Himachal Pradesh for organizing A longer (three minutes) version of the Regional Work Shop for Western, Central, RTI song has also been released on 30th

149 Annual Report 2012-2013

September, 2011 in Digital theatres (having 13.26 Sh. Namit Sharma had filed a more than 625 seats each) in Hindi belt of Writ petition (Civil) 210/2012 against India for awareness generation. the Union of India in the Supreme Court 13.24 A portal ‘RTI Gateway’ has been challenging the validity of Sections launched which provides access to a 12(5) and 15(5) of the RTI Act, 2005. comprehensive repository of resources on The Hon’ble Court in its order dated RTI created and collected over a period of 13.09.2012 had inter-alia pronounced time, which can address varying needs of that the Information Commissions are individual/institutional stakeholder of RTI judicial tribunals and these should implementation regime. adjudicate the appeals/complaints by 13.25 The Government has been forming Benches having two members involving the Civil Society Organisations each, one with judicial background in formulating strategy towards the and another being a expert member. implementation of the RTI Act. The report A Review Petition No. 2309/2012 has of the task force with the representatives also been filed in the Supreme Court on from civil society, to facilitate better suo- 11.10.2012 against its order. Judgment motu disclosure under the RTI Act is being in the Review Petition is reserved. considered.

150 Results Framework Document (Rfd) for the Department & Citizens’ Charter

Results Framework Document (Rfd) for the Department & Citizens’ Charter

Chapter 14

RESULTS FRAMEWORK DOCUMENT (RFD) FOR THE DEPARTMENT & CITIZENS’ CHARTER

14.0 The Prime Minister approved a this Department prepared RFD for system for Monitoring and Evaluating the the year 2010-11, 2011-2012 and Performance of Government Departments 2012-2013 which are available on and Ministries on 11.9.2009. Under this this Department’s website i.e www. system, all Departments are expected to persmin.gov.in. The Status of the prepare a Results-Framework Document achivement of RFD Targets of the year (RFD) summarizing the main objectives 2011-12 is as per Annexure-I. and corresponding action for the Strategy and Strategic Plan of the year. The High Powered Committee on Department Government Performance in its meeting held on 28.01.2010 decided to include 14.2 As a part of RFD exercise for the year the Department of Personnel and Training 2010-11, this Department has prepared (DoPT) in Phase II of the Performance Strategy and Strategic Plan for the next five Monitoring and Evaluation System in years. While preparing the Strategy, DoPT Government Departments and Ministries. has had wide stakeholder’s consultation along with open house discussion 14.1 The essence of the proposed system and brain storming session within the of RFD is simple. It seeks to address three Department. Further, in the process, basic questions: a Seminar was organised at LBSNAA (a) What are the main objectives of the Mussorie, which provided the requisite Government Department for the year? inputs for developing the Strategy of the Department. The Departmental Strategy (b) What actions are proposed to achieve was finalised for the next five years and these objectives? approved in February, 2011. (c) How would we know at the end of 14.3 The strategy of the Department the year the degree of progress made endeavours to respond to the challenges of in implementing these actions? improving performance, bringing efficiency That is, what are the relevant with transparency in public service success indicators? Accordingly,

151 Annual Report 2012-2013 while keeping pace with the changing criteria and eliminate elements of environment in the public service. The six arbitrariness. strategic goals and key strategic actions (v) Enrich the work environment to for achieving them are listed below: maximize system effectiveness Strategic Goals and optimize Human Resource utilization. i. Attract the most suitable. (vi) Secure adequate and effective ii. Nurture excellence. representation of socially and iii. Incentivise excellence. economically disadvantaged groups in the society. iv. Revitalise Junior and Middle Management in Central Secretariat. (vii) Develop innovative tools for capacity Development, including mentoring, v. Strengthen Vigilance administration. on-line training and on the job vi. Bring more Transparency in Public training. Affairs. (a) Ensure adherence to the principle Key Strategies/Strategic Actions of at least 2.5% of the salary (i) Define an over arching credible, budget of each office/organisation transparent and broad Personnel being set apart for training and Policy with a clear cut mandate which also introduce an element of mandatory capacity building is non-negotiable. component in each scheme. (ii) Introduce requisite reform in Civil (b) Interact with achievers & Services Examination with the luminaries through conferences/ objective of attracting the most seminars while learning suitable candidates with the right and development through Knowledge, Skills and Attitudes. international best practices. (iii) Build the brand image for all levels of (viii) Develop an Inclusive Policy frame work service. - an appropriate organizational culture (iv) Make the recruitment and placement to develop creativity, innovation, process more objective by specifying responsiveness, and ethical values job descriptions with pre-defined leading to “excellence” at all levels in and widely disseminated selection government.

152 Results Framework Document (Rfd) for the Department & Citizens’ Charter

(a) Make organisation / agencies (xiv) Recognise specified percentage of accountable for providing training of outstanding officers and employees opportunities for their employees. every year and reward them through specially designed incentive (ix) Mandate training of frontline schemes. personnel through a competency framework that stipulates; (xv) Make use of Human Resource Information System (HRIS) for all the (a) Each job is performed by a person Services and Cadres managed by the with requisite competencies; Department with a view to recognising (b) Core and sector-specific performance and recommending competencies – with special incentives. focus on attitude; (xvi) Recognise, select and sustain (c) Induction as well as refresher individuals who provide strong training at least once in five years. leadership and direction for the Department / Organisation. (x) Strengthen the required infrastructure for training and development through: (xvii) Correct and timely assessment of manpower needs in Ministries/ (a) Setting up a National Training Departments Council and strengthening Trainer Development Programme (a) IT based planning and forecasting to provide wide coverage. of manpower based on current allocation of posts; (b) Collaborating with ATIs in attaining the goal for training for all. (b) IT based Cadre Management System; (xi) Promote work life balance. (c) Re-assessment of Junior/Middle (xii) Create fair and credible standards for Management Staff in Central appraisal of individual’s performance Secretariat; with reference to benchmarked base (d) Development of competency trends as reflected in sub RFD/Annual framework for various positions; Action Plan at group/division level. (e) Assessment of viability of (xiii) Review existing schemes and introduce introduction of EA System. new schemes of monetary and non monetary incentives for extraordinary (viii) Recruitment, promotion and performance. placement of suitable staff in a timely

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manner keeping needs of Ministries with Ministries and employees in as well as employees in view. a sustained manner.

(a) Review of direct recruitment (d) Review and strengthen system for policy in Central Secretariat redress of employees’ grievances Services; (xx) Reduce the trust deficit in Government (b) Introduce a system of personal by simplifying existing Rules and development plan in a gradual Procedures for reimbursement of manner; personal claims & perquisites.

(c) Provide competency framework (xxi) Develop a preventive mechanism based training to all employees through psychological profiling at as per CTP; entry level.

(d) Institutionalize induction training; (xxii) Laying down, inculcating and (e) Continuous training through nurturing organizational values at all innovative tools viz., online levels through: training, mentoring, etc.; (a) Providing training on ethics at (f) Placement of staff- balancing the all levels. need of individuals for career (b) Reviewing and amending the advancement, of Departments for rules and procedures regulating skilled staff and of Government to Regular Departmental Action promote fairness in opportunity (RDA) cases to ensure that & promotion of integrity. violators are dealt with surely (xix) Strengthening HR management for and swiftly. Central Secretariat Services by:- (c) Improving process for punishing (a) Developing core HR Managers violations by providing for in the Ministries as well as CS Alternate Dispute Resolution Division. and negotiated penalty.

(b) Streamlining distribution of HR (d) Improving systems of functions between DOPT and communication at all levels and Cadre Units for efficiency and encouraging ethical behavior. effectiveness using ICT. (xxiii) Strengthening institutional mechanism (c) Institutionalize systems for open for prevention and detection of and transparent engagement corruption amongst public servants.

154 Results Framework Document (Rfd) for the Department & Citizens’ Charter

(xxiv) Improving public and media perception (d) Build capacity of general of the Government by highlighting public to use the RTI act, 2005 achievements and making an example effectively through publication of of those punished. the Act, rules, guidebooks etc.. Undertake training activities (xxv) Develop ICT tools for reducing and through supporting efforts discretion and improving transparency in public dealing Departments. of State governments and CSOs in this regard. (xxvi) Institutionalize system for effective implementation of provisions for (xxviii) Enhance capability of public suo- moto disclosure by public authorities, Central Public Information authorities Officers, Appellate Authorities and Information Commissions to perform (a) Lay down detailed rules their assigned roles under the Act. and templates for suo-moto disclosure. (a) Training of CPIOs/ AAs and support to states for training of (b) Audit of suo-moto disclosure SPIOs and AAs. made by Public authorities. (b) Capacity building of ICs. (xxvii) Strengthen demand side of RTI through awareness generation, training and (c) Streamlining procedures and effective collaboration with civil society strengthening of infrastructure and media for handling RTI requests in central public authorities. (a) Develop and implement a long term communication strategy for (d) Review and streamlining record RTI which synergizes the efforts management procedures in of central and state governments, central public authorities, in CIC/SICs, CSOs, and Media. consultation with DARPG.

(b) Establish identity of RTI through (e) Facilitate updating of knowledge effective use of RTI logo and of CPIOs and AAs on a continuous media campaign. basis.

(c) Support State governments (xxix) Strengthen institutional framework and SICs in their awareness for implementation of the RTI Act generation efforts. through:-

155 Annual Report 2012-2013

(a) Review and revision of RTI Act and (xxx) Improve public access to information Rules and related procedures, as through use of ICT by:- per need. (a) Setting up a call centre to receive (b) Setting up institutional RTI applications for central arrangements for ‘Knowledge public authorities. Management’ in regard to RTI and (b) Setting up a portal for enabling dissemination of knowledge. on-line submission and follow (c) Review of procedures for up of RTI applications and first selection of CIC/ ICs. appeals. (d) Review of Government-CIC (c) Facilitating filing of RTI relationship for smoother applications by NRIs through functioning of CIC. use of ICT. (e) Setting up a forum for regular 14.4 Detailed Strategy and Strategic Plan exchange of views between is available on the Department’s website the government, Information persmin.gov.in. Commissions and CSOs for better implementation of the 14.5 Accordingly, this Department has Act. prepared its RFD taking key strategies and Strategic Actions as objectives for RFDs for (f) Undertaking and supporting surveys, research and studies the year 2011-12, 2012-13 and 2013-14. on issues relating to the Act.

156 Results Framework Document (Rfd) for the Department & Citizens’ Charter

Annexure-I

Sr. Objective Weight Actions Success Unit Weight Target Date/ Achieve- No. Indicator Criteria Value ment Excellent 1 Define an over 11 [1.1] Revision of [1.1.1] Preparation Date 1 31/07/2011 29/07/2011 arching credible and guidelines for of draft guidelines transparent allocation of staff Personnel Policy (other than AIS) as a result of re- organisation of States [1.1.2] Consultation Date 1 30/09/2011 28/09/2011 With States [1.1.3] Submission Date 1 30/12/2011 22/12/2011 of final draft for approval of competent authority [1.2] Drafting [1.2.1] Consultation Date 2 30/12/2011 of Civil Services with Performance concerned standard and Ministries/ State Accountability Governments Bill

[1.2.2] Submission Date 3 01/03/2012 of note for the Cabinet [1.3] Amendment [1.3.1] Approval of Date 1 31/07/2011 12/07/2011 in Rule 16 (3) the draft Rules by of AIS (DCRB) the Department Rules, 1958 and framing guidelines for prema-ture retirement of AIS officers [1.3.2] Consultation Date 1 30/11/2011 28/11/2011 with States/ Cadres [1.3.3] Notification Date 1 31/01/2012 31/01/2012 of the Rules/ guidelines 2 IT based planning 3 [2.1]Development [2.1.1] Opera- Date 3 30/09/2011 07/09/2011 and forecasting of of software tionalisation of the manpower module for software monitoring Board level vacancies in Public Sector undertakings. 3 Strengthening 15 [3.1] Placement [3.1.1] Scanning and Date 2 30/05/2011 25/05/2011 institutional of Individual digitizing the IPRs mechanism for Property Returns [3.1.2] Placement of prevention and (IPR) of IAS the IPRs in public Date 2 31/07/2011 25/05/2011 detection of officers in Public domain corruption against domain public servants

157 Annual Report 2012-2013

Sr. Objective Weight Actions Success Unit Weight Target Date/ Achieve- No. Indicator Criteria Value ment Excellent [3.2] Setting up of [3.2.1] Issue of Num 3 12 15 Additional Special sanction order -ber Courts for CBI cases [3.3] Finalisation [3.3.1] Drafting of Date 2 30/04/2011 01/04/2011 of guide-lines for the guidelines selection of CVC [3.3.2] Submission Date 1 30/06/2011 05/04/2011 of draft guidelines for approval of competent authority [3.4] Preparation [3.4.1] Obtaining Date 1 30/09/2011 16/09/2011 of new plan in-Principle Scheme for approval of Planning comprehensive Commission modernization of CBI [3.4.2] Holding EFC Date 1 30/12/2011 07/10/2011 meeting [3.4.3] Issue of Date 1 01/03/2012 Sanction

[3.5] [3.5.1] Obtaining Date 1 31/07/2011 07/07/2011 E-Governance in- Principle plan Scheme of approval of Planning CBI Commission [3.5.2] Holding EFC Date 0.5 31/10/2011 18/08/2011 meeting [3.5.3] Issue of Date 0.5 30/12/2011 24/10/2011 Sanction 4 Build capacity of 16 [4.1] National [4.1.1] Finalisation Date 10 30/12/2011 10/01/2012 civil servants and Training Policy of the National sensitize them with Training Policy special emphasis on “Ethics” [4.2] Intensive [4.2.1] Issue of Date 3 30/12/2011 30/12/2011 Training common guidelines, Programme in 10 preparation of Districts modules and Training of Trainers [4.2.2] Completion Date 2 05/03/2012 03/03/2012 of training programmes commenced in 2010-11 [4.3]Sponsoring [4.3.1] Organisation Num 1 25 29 of training of programmes -ber programme on Ethics, Commitment and values

158 Results Framework Document (Rfd) for the Department & Citizens’ Charter

Sr. Objective Weight Actions Success Unit Weight Target Date/ Achieve- No. Indicator Criteria Value ment Excellent 5 Create fair and 3 [5.1]Review of [5.1.1] Issue of Date 3 30/12/2011 credible standards APAR format to revised executive for appraisal incorporate fair instructions of individual’s and credible performance standards of appraisal 6 Enrich the work 3 [6.1] Construction [6.1.1] Date 3 30/12/2011 environment to of new Operationlisation maxmize Civil Services of CSOI system effectiveness Officer's and Institute (CSOI) optimize Human complex at Resources vinay Marg, New utilisation Delhi 7 Secure adequate and 8 [7.1] Filling up of [7.1.1] Date 3 31/08/2011 31/08/2011 effective backlog vacancies Conclusion of representation of of SCs, STs,OBCs special recruitment SC/ST/OBC/PWDs and PWDs to drive groups the extent of availability of qualified candidates [7.1.2]Submission of Date 2 31/10/2011 01/11/2011 report to cabinet [7.2] Publication [7.2.1] Finalisation Date 2 31/08/2011 30/08/2011 of updated of up-dated compendium on compendium by reservation the department [7.2.2] Publication Date 1 31/10/2011 30/09/2011 of updated compendium by the department

8 Introduction of 6 [8.1] Development [8.1.1] Approval of Date 2 31/10/2011 30/09/2011 ICT in Cadre of web based IT the project Management system for cadre management of CSS, CSSS and CSCS

[8.1.2] Selection Date 1 30/12/2011 27/02/2012 of implementing agency and assignment of work [8.2] Creation [8.2.1] Formulation Date 1 30/09/2011 30/09/2011 and maintenance of detailed of e-service requirement book system specifications infrastructure for Government of India

159 Annual Report 2012-2013

Sr. Objective Weight Actions Success Unit Weight Target Date/ Achieve- No. Indicator Criteria Value ment Excellent [8.2.2] Selection of Date 1 30/11/2011 30/09/2011 agency for software design/development [8.2.3] Design/ Date 1 01/03/2012 12/01/2012 development of software Ver.1.0 (Structure data to capture basic employee details) 9 Institutionalise 3 [9.1] [9.1.1] Approval of Date 1 31/08/2011 26/08/2011 Cadre Training Plan Implementation the CTP (CTP) for CSSS of cadre training plan for CSSS [9.1.2] Number Num 2 6 6 of programmes -ber conducted in the year 2011-12 10 Strengthen 8 [10.1] Operationa- [10.1.1] Draft report Date 2 30/06/2011 10/06/2011 demand side of RTI lisation of on communciation through awareness Communication strategy submitted generation strategy by Consultant [10.1.2] Approval Date 1 30/07/2011 16/07/2011 of strategy by the competent authority [10.1.3] Preparation Date 1 30/12/2011 08/08/2011 of audio-video material and rolling out RTI campaign [10.2] Setting up [10.2.1] Preparation Date 1 30/06/2011 28/06/2011 of a Portal for of RFP on-line filling of RTI applications/ appeals [10.2.2] Selection Date 1 31/10/2011 of Impleme-nting agency [10.2.3] RTI portal Date 2 01/03/2012 functional 11 Institutionalise 3 [11.1] [11.1.1] Submission Date 1 31/08/2011 30/08/2011 system for effective Strenghening of report by Task implentation of of suo-motu Force provisions for suo- disclosure motu disclosure by Public Autho-rities [11.1.2]Approval of Date 1 31/10/2011 guidelines and their notification [11.1.3] Date 1 30/12/2011 Development of a Tool kit for audit of suo-motu disclosure

160 Results Framework Document (Rfd) for the Department & Citizens’ Charter

Sr. Objective Weight Actions Success Unit Weight Target Date/ Achieve- No. Indicator Criteria Value ment Excellent 12 Reviewing and 6 [12.1] Review [12.1.1] Prepation of Date 1 30/12/2011 28/11/2011 amending the Rules and streamline revised draft and procedures the existing regulating Regular mechanism Departm-ent Action for handing (RDA) cases to of complaints ensure that violators against are dealt with surely Government and sternly Servants [12.1.2] Issue of Date 1 01/03/2012 revised guidelines [12.2] [12.2.1] Submission Date 2 30/09/2011 20/09/2011 Implementation of recommendation of the of Hota Committee recommendations for approval of of the Hota competent authority Committee for suggesting measures to expedite disposal of disciplinary/ vigilance cases [12.2.2] Issue of Date 2 01/03/2012 26/09/2011 executive order for implementation and identification of Acts/Rules requiring admendments and initation of action *Efficient 3 Timely On-time submission Date 2 07/03/2011 07/03/2011 Functioning of the submission of RFD System Draft for Approval Timely On-time submission Date 1 01/05/2012 01/05/2012 submission of Results

*Improving 10 Implementation of Resubmission of Date 2 16/01/2012 16/01/2012 Internal Efficiency/ Sevottam revised draft of Responsiveness/ Citizen’s/ Clients’ Service delivery Charter of Ministry/ Department Independent Audit Date 2% 100 0 of Implementation of Grievance Redress Mechanism Ensure No. of items on Date 2No 16 16 compliance with which Information Section 4(1) (b) of is uploaded by the RTI Act, 2005 February 10,2012

161 Annual Report 2012-2013

Sr. Objective Weight Actions Success Unit Weight Target Date/ Achieve- No. Indicator Criteria Value ment Excellent Identify potential Finalize an action Date 2 26/03/2012 19/01/2012 areas of plan to Mitigate corruption related potential areas of to departmentl corruption. activities and develop an action plan to mitigate them

Develop an action Finalize an action Date 2 16/04/2012 26/03/2012 plan to Implenent plan to Implement ISO 9001 ISO 9001 certification certification

*Ensuring 2 Timely Percentage of Date 0.5% 100 80 compliance to submission of ATNS Submitted the Financial ATNS on Audit within due date Accountability Paras of C&AG presentation of Framework Report to Parliament by CAG during the year.

Timely Percentage of Date 0.5% 100 100 submission of ATRs Submitted ATRs to the PAC within due date Sectt. On PAC (6months) from date Reports. of presentation of Report to Parliament by PAC during the year.

Early disposal of Percentage of Date 0.5% 100 100 pending ATNS outstanding ATNs on Audit paras disposed off during of C&AG Reports the year. presented to Parliament before 31.3.2011.

Early disposal Percentage of Date 0.5% 100 100 of pending ATRs outstanding ATRs on PAC Reports disposed off during presented to the year. Parliament before 31.3.2011

* Mandatory Objective(S)

PMD Division, vide D.O letter dated 22.1.13 has informed that this Department has scored 79.36% achievement against RFD Targets of 2011-12

162 Results Framework Document (Rfd) for the Department & Citizens’ Charter

Citizen’s/Client’s Charter and v. Release of Grants-in-aid to staff side Sevottam Compliant Public Secretariat of National Council (JCM). Grievance System of the vi. Grant of advice on disagreement cases Department: with UPSC on disciplinary matters. 14.6 As per the mandatory requirement vii. of RFD, the Citizen’s/Client’s Charter of the Clarification on issues related to Department was reviewed by the Ad-hoc ACRs/APARs. Task Force constituted by the Performance viii. Processing for extension of ad-hoc Management Division, Cabinet Secretariat. appointments/Grant of approval The Ad-hoc Task Force appreciated the efforts of the Department and suggested ix. Processing of proposals for framing/ some changes/modifications which were amendment/relaxation of RRs duly carried out and the revised Charter (including proposals received online has been uploaded in the website of the on RRFAMS). Department by the target date. The revised x. Cadre Clearance for Personal Foreign citizens’/clients’ charter of the Department Visits or/and Deputation. contains the services provided by the various Divisions, name and contact, details xi. NOC for filling up of posts in of the responsible officer, service standards Government organisations. and time taken, process involved and xii. Nomination of officers under Domestic documents required. The revised Citizen’s charter was uploaded on the DOPT’s website Funding of Foreign Training - on 16.1.2012. the charter also contains Long Term Training Programmes the name and contact details of public (6 months-1year) & Short Term Training grievance officer. The services included in Programmes (up to 6 months). the citizens’’/clients’ charter are: xiii. Nomination of officers for Advanced i. Processing of proposals for ACC Professional Programme in Public approval. Administration (APPPA). ii. Allocation of Service on the basis of xiv. Advice and clarification to Ministries/ result of Civil Services Examination. Departments on the issue of iii. Nomination of candidates for Reservation in services to SC, ST, Foundation Course to whom service OBC, PWD and Ex-Servicemen. have been allocated. xv. Payment to vendors for invoices iv. Release of holiday list for the Government submitted, except air bills, in all Departments/organisations. respects.

163 Annual Report 2012-2013

14.7 Review of implementation of As per the instructions of Department Citizen’s/Client’s Charter is a continuous of Administrative Reforms & Public process and the Department is committed Grievances, Wednesday of every week is to include more services and improve maintained as a meeting less day so that service standards. the citizens can meet officers concerned between 10.00 AM to 1.00 PM for redressal Public Grievances Redressal System of grievances. The progress of disposal of 14.8 The Department is implementing public grievances is monitored every month the Centralized Public Grievances Redress to ensure quick disposal and avoiding And Monitoring System (CPGRAMS), an pendency. online grievance redressal mechanism, developed and monitored by the Information and Facilitation Centre Department of Administrative Reforms and 14.12 Information & Facilitation Centre Public Grievances (DARPG). During the (IFC) of this Department had been set up year 2012 the Department received 2995 with a Help Desk for providing information grievances in CPGRAMS, and disposed of to the citizens, both at North Block and Lok 2008 grievances. Nayak Bhawan. Apart from facilitating and 14.9 In addition, the Department also guiding the citizens, the IFC disseminates receives grievances in hard copy from information regarding the Department of citizens and other Ministries/Departments Personnel and Training and its activities. of the Government of India. The grievances IFC has been set up keeping in view easy are acknowledged and forwarded to the accessibility for the citizen. various Divisions for examination and redressal. The grievances which do not Staff Grievances Redressal pertain to this Department are forwarded 14.13 Department has initiated a to the concerned Ministry/Departments mechanism for redressal of grievances of and the petitioner informed accordingly. employees. Online lodging of grievances by 14.10 The Performance of redressal employees has been enabled in the intra- of grievances and implementation of department website, with the technical CPGRAMS in the Department is reviewed support of NIC. The redressal/disposal Divisions-wise periodically by Joint of grievances by the concerned Section is Secretary (AT&A) and measures to improve monitored by Director (Administration). the performance is taken up with them. In addition, two open house interactions 14.11 Joint Secretary, DOPT is the with members of the staff have been held Director of Public Grievances for DOPT. by Director (Administration).

164 Progressive Use of Hindi in Official Work

Chapter-15

PROGRESSIVE USE OF HINDI IN OFFICIAL WORK

15.1 The Ministry continued to make Director (OL) with necessary supporting concerted efforts to promote the use staff in Department of Pension and of Hindi in official work and to ensure Pensioner’s welfare. Besides monitoring the compliance of the provisions of the Official implementation of the Official Language Language Act, 1963 as amended in 1967, Policy and the Annual Programme, and Official Language Rules, 1976 framed Official Language Division arranges in- thereunder as also the various orders/ service training for the staff for learning instructions issued by the Department of Hindi Language, Hindi Typewriting and Official Language from time to time with a Hindi Stenography. It also undertakes view to ensure proper implementation of translation of the material received from the Official Language Policy of the Union. various Sections/ Desks of the Ministry from English to Hindi such as General Machinery for Implementation Orders, Standard forms, Notifications, and Translation Resolutions, Cabinet Notes (except the 15.2 The Ministry has a full-fledged annexures relating to other Ministries/ Official Language Division headed by a Departments.), Administrative and other Joint Director (OL) with a Deputy Director Reports, Press Releases and Periodic (Official Language) and two Assistant statements/summaries etc. referred to in Directors and other supporting staff. section 3(3) of the Official Language Act, This Division caters to the needs of the 1963 in addition to Parliamentary and Department of Personnel and Training. Budgetary matters. There is a separate OL Division under a Deputy Director (Official Language) Kendriya Hindi Samiti with necessary supporting staff in the 15.3 Kendriya Hindi Samiti headed by Department of Administrative Reforms and the Hon’ble Prime Minister also suggests Public Grievances. Likewise there is also a various ways and means to the Ministries/ separate OL Division under an Assistant Departments to promote the use of Official

165 Annual Report 2012-2013

Language Hindi in the Official work. The Language Hindi instructions of the Committee are being Quarterly Progress Report (QPR) implemented in the Department. and Annual Assessment Report

Hindi Salahakar Samiti 15.7 To assess the work done by the 15.4 The tenure of the Hindi Salahakar personnel in Hindi in their official work, a Samiti of this Ministry expired on June 28, Quarterly Progress Report is compiled after 2008. Now, the reconstitution process has collecting the data from various Divisions been completed and a resolution to this / sections every Quarter and sent to the effect has been issued. The arrangement Department of Official Language on regular are being made to organized the meeting of basis. Likewise, an Annual Assesment the Samiti as early as possible. Report relating to the progressive use of Hindi is also sent to the Department of Kendriya Rajbhasha Karyanavayan Official Language. Samiti Training of Hindi Language 15.5 Kendriya Rajbhasha Karyanavayan (Prabodh, Praveen and Pragya) Samiti is headed by the Secretary, under Hindi Teaching Scheme Department of Official Language. The and Hindi Typewriting and directions of this Committee are being Stenography . complied with in the Department. 15.8 All the officers/Personnel in this Rajbhasha Karyanavayan Samiti Department has working knowledge of Hindi, therefore during the year no body 15.6 The meetings of the Rajbhasha was nominated for Prabodh, Praveen and Kryanavayan Samiti of the Department of Pragya Training, While 1 personnel was Personnel and Training and the Department nominated for Hindi Typewriting Training. of Pensions and Pensioners’ Welfare are organised to discuss the Quarterly Progress Cash Awards and Incentive Reports and suggest the various means for Schemes progressive use of Official Language Hindi 15.9 An incentive scheme to encourage in the Department. officers and employees to do their work in Specific Measures Taken for Hindi is in vogue in the Ministry. Under Promoting the Use of Official this scheme, cash awards were given to 8

166 Progressive Use of Hindi in Official Work personnel for original noting and drafting Language Implementation Committees. The in Hindi. meetings of OLIC are being held regularly in these offices and representatives of the Organising Hindi Pakhwara and department also attend these meetings. Hindi Divas

15.10 During Hindi Pakhwara (14th Training Institutions September, 2012 to 28 September, 2012) 15.14 The two Training Institutions Hindi Essay, Hindi Noting and Drafting, under the Ministry viz., Lal Bahadur Samanya Hindi Gyan Aur Vartni, Translation Shastri National Academy of and Hindi Poetry Recitation Competitions Administration (LBSNAA), Mussoorie were organized and the participants who and the Institute of Secretariat Training secured first, second and third position as and Management (ISTM), New Delhi have also those who performed well have been made considerable progress in providing given cash prizes and certificates. A total the training material in Hindi also. ISTM cash prizes of Rs.42000/- were given to 43 has all the training material in bilingual successful contestants. form. Hindi Workshops Monitoring and Inspection

15.11 Hindi workshops are organized to 15.15 In order to assess the progress made motivate the personnel to do more and in implementing the Official Language Policy more official work in Hindi. and the Annual Programme, Quarterly Use of Hindi in the Attached and Reports received from various offices are other Offices reviewed in the Official Language Division and the progress made in the progressive 15.12 Steps taken to promote the use of use of Hindi is discussed at length in Hindi in the Attached and Subordinate the quarterly meetings of the Official offices are listed below:- Language Implementation Committee of Official Language Implementation the Ministry and remedial measures are Committees suggested to remove the shortcomings.

15.13 The Attached Offices of the Ministry A team of officials from the Official have their own OL Units and Official Language Division of the Department

167 Annual Report 2012-2013 of Personnel and Training inspects the from time to time to overcome the practical Divisions/Sections and the Attached difficulties experienced in the course of Offices of the Ministry in a phased manner implementing the Official Language Policy and also suggests the ways and means of the union.

168 Financial Management

CHAPTER-16

FINANCIAL MANAGEMENT

16.1 The budget provision is made for is entrusted with matters relating to Secretariat Expenditure of the Ministry of Administrative Reforms, O&M and Personnel, Public Grievances & Pensions policy, coordination and redressal of in respect of: grievances including those pertaining to Central Government Agencies, a) Department of Personnel & Training hosting of Civil Service Day / PM’s which is entrusted with the work Award / Chief Secretaries Conference. relating to framing / interpretation of This also includes provision for rules and regulations; recruitment, Modernisation of Government Offices promotion and reservation policy; and Pilot projects on Administrative induction, training and refresher Reforms; and courses for senior and middle management level; service conditions, c) Department of Pension & Pensioners vigilance, discipline, career and Welfare which administers all manpower planning etc. The provision schemes relating to retirement includes Grants-in-aid assistance to benefits including Gratuity, Pension, Civil Services Officers’ Institute, Grih fringe benefits to pensioners, etc. and Kalyan Kendra, Residents Welfare Pensioners’ Portal. Associations, Sanskriti School etc. 16.2 Provision is made for establishment- This also includes provision for the related expenditure of the Central Centrally Sponsored Plan Scheme Administrative Tribunals which have been ‘Propagation of Right to Information set up to look into the grievances of public Act’ intended for strengthening, servants exclusively to avoid delay in capacity building and awareness redressal of their grievances. generation for effective implementation of the RTI Act; 16.3 Provision is made for establishment- related expenditure of the Staff Selection b) Department of Administrative Commission and expenditure on the Reforms & Public Grievances which conduct of examinations for recruitment

169 Annual Report 2012-2013 of lower grade staff in Central Ministries/ training at the Institute of Secretariat Departments etc. This also includes Training and Management as a pre- provision for purchase of office condition for consideration for promotion accommodation for NER, Guwahati office to next higher grade have also been of the Staff Selection Commission. included centrally in the budget of this Ministry. This also includes provision for 16.4 Provision is made for expenditure of Training schemes viz., Training for all, the Central Bureau of Investigation which Domestic Funding for Foreign Training deals with investigation and prosecution in and Grant to Indian Institute of Public corruption cases against public servants, Administration. This also includes private persons, firms and other cases of provision for improvement of infrastructure serious crimes. This also includes provision and upgradation of essential facilities of for Modernisation of Training Centre of Lal Bahadur Shastri National Academy of CBI, CBI e-Governance and provision Administration, Mussoorie including (a) for purchase of land and construction of – Upgradation of LBSNAA to a Centre of office / residence complex for CBI. Excellence; and (b) Setting up of National 16.5 The provision includes expenditure Centre for Good Governance and provision of (a) Institute of Secretariat Training and for Augmentation of Training Facilities at Management; (b) Lal Bahadur Shastri the Institute of Secretariat Training and National Academy of Administration; Management. (c) Grants to Indian Institute of Public 16.6 Provision is also made for Administration; and (d) Other Training establishment related Charged expenditure programmes. These Organisations arrange of the Central Vigilance Commission and several training programmes including a token provision for Lok Pal. This also foundation courses, refresher courses, includes a Plan provision for IT enabling mid-career training, etc. so as to equip all Core CVC process. levels / grades of Secretarial functionaries with adequate exposure to the latest rules 16.7 Provision is made for establishment and regulations, aptitude etc. Salaries related expenditure of Public Enterprises for Direct Recruit Assistants who are to Selection Board and Central Information undergo six months foundation course Commission. This also includes provision and expenditure on domestic / overseas for construction of office building of the travel / course fees etc. in respect of CSS Central Information Commission, plan officers who are to undergo mandatory schemes of CIC including digitization of

170 Financial Management records, setting up of Video Conference Building Advances paid to All India Service Studio, publicity material, transparency Officers which is made centrally in the studies etc. and a fresh Plan provision budget of this Ministry. intended for partial assistance to State 16.9 Highlights of Plan and Non-Plan Governments in construction of office allocation/expenditure is as follows:- buildings of the State Information Commissions. 16.10. a) The following Central Sector Schemes are being implemented by this 16.8 Provision is also made for Loans Ministry during the Twelfth Five Year Plan to State Governments in respect of House 2012-17.

Training for All – Support for Training Activities and Capacity Building for Project 1 Appraisal 2 Domestic Funding for Foreign Training 3. Grant to IIPA 4. Augmentation of Training facilities in ISTM 5. Improvement of Infrastructure and upgradation of essential facilities at LBSNAA Upgradation of LBSNAA to a Centre of Excellence

6. Setting up of National Centre for Good Governance Plan Schemes of CBI: Modernization of Training Centre of CBI 7 CBI e-Governance 8 Purchase of land and construction of office complex for CBI, Mumbai office 9 Establishment of Technical and Forensic Support Units of CBI 10 Comprehensive modernisation & Purchase of land/construction of buildings for 11 CBI Plan Schemes of CIC : 12 Construction of CIC Office Building (Capital) 13 Other Plan Schemes of CIC (Revenue Propagation of RTI Act : 14 Improving Transparency & Accountability in Govt. through effective implementa- tion of RTI Act: 15 Plan Schemes for Administrative Reforms 16 Pensioner’s Portal

171 Annual Report 2012-2013

16.11 Non-Plan Allocations

(Rs. in crores)

Actuals BE Actuals RE BE 2011-12 2012-13 As on 2012-13 2013-14 Dec., 2012 REVENUE Administration of Justice (CAT) (Major Head -2014) Salary 49.36 53.00 41.31 53.00 57.24 Others 12.31 12.04 7.15 10.71 12.04 Total 61.66 65.04 48.47 63.71 69.28 Public Service Commission (SSC) (Major Head -2051) Salary 16.27 17.90 14.06 17.76 19.18 Others 37.52 35.54 40.38 84.97 85.54 Total 53.78 53.44 54.44 102.73 104.72 Secretariat General Services (M/o Personnel, PG & P) (Major Head -2052) Salary 43.27 49.06 39.64 48.80 52.70 Others 19.16 25.80 13.80 22.45 25.80 Total 64.43 74.85 53.43 71.25 78.50 Police- Criminal Investigation and Vigilance (CBI and Interpol & Coord Wing) (Major Head-2055) Salary 237.40 257.03 224.76 273.28 317.81 Others 58.74 59.66 50.01 62.80 67.00 Total 296.14 316.69 274.78 336.08 384.82 Training(LBSNAA, ISTM & Other Training Schemes) (Major Head-2070) Salary 14.41 19.12 11.46 14.93 16.06 Others 37.40 44.51 26.62 41.89 44.25 Total 51.81 63.63 38.08 56.82 60.30

172 Financial Management

Actuals BE Actuals RE BE 2011-12 2012-13 As on 2012-13 2013-14 Dec., 2012 Vigilance (CVC & Lok Pal) (Major Head -2070) Salary 17.71 14.04 11.40 14.04 15.16 Others 39.35 4.57 3.82 5.43 4.57 Total 57.06 18.61 15.22 19.47 19.73 Other Expenditure (PESB & CIC) (Major Head -2070) Salary 4.91 6.51 4.88 6.18 6.68 Others 8.32 8.84 6.61 8.80 8.84 Total 13.24 15.34 11.49 14.98 15.52 TOTAL (REVENUE) Salary 381.33 416.64 347.50 427.99 484.83 Others 180.04 190.96 148.40 237.05 248.04 Total 561.37 607.60 495.90 665.04 732.87 CAPITAL Capital Outlay on Police 0.03 3.00 2.00 2.33 3.00 CBI-Motor Vehicles/ Machinery & Equipments (Major Head -4055) Capital Outlay on Public Works 0.49 0.07 0.00 0.00 0.07 Staff Selection Commission (Major Head-4059)

Loans & Advances to State 0.00 5.00 0.15 0.83 5.00 Government HBA to AIS Officers (Major Head -7601)

TOTAL (CAPITAL) 0.52 8.07 2.15 3.16 8.07 GRANT TOTAL 561.89 615.67 498.05 668.20 740.94 Salary 381.33 416.64 347.50 427.99 484.83 Others 180.56 199.03 150.55 240.21 256.11

173 Annual Report 2012-2013

Details of approved Plan Schemes of this Ministry for the 12th Five Year Plan (2012 – 2017)

16.12 There are 16 approved Plan Schemes of this Ministry for the 12th Five Year Plan with an over all allocation of Rs.1385 crore. Scheme wise/ year-wise allocation and a brief on each Plan Scheme are given below:- (Rs. in crores)

Annual Actual Revised % of Annual Revnue 12th FYP Plan Expenditure Esti- Exp. Plan Sl. Name of the Or Approved 2012- 2012-2013 mates over 2013-14 No. Programme/Scheme Capital Outlay 2013 (Upto Dec., 2012-13 BE (BE) 2012) 1 2 3 4 5 6 7 8 I Plan Schemes of Training Division 1 Training for All – Support R 127.63 26.00 17.30 17.00 66.54 27.00 for Training Activities and Capacity Building for Project Appraisal 2 Domestic Funding for R 235.00 37.12 26.45 34.00 71.26 43.00 Foreign Training 3 Grant to IIPA R 20.00 3.13 1.57 3.00 50.00 5.00 II ISTM 4 Augmentation of Training R 10.00 2.68 2.15 2.68 80.41 3.50 Facilities at ISTM Augmentation of Training C 18.00 10.73 0.00 1.16 0.00 3.50 facilities at ISTM— Construction of Integrated Auditorium III Plan Schemes of LBSNAA 5 Improvement of R 95.46 17.39 1.72 2.00 9.89 19.39 Infrastructure and upgradation of essential C 196.61 37.46 3.83 8.00 10.21 47.46 facilities at LBSNAA - Upgradation of LBSNAA to a centre of excellence 6 Setting up of National R 10.00 0 0.00 0.00 0.10 Centre for Good C 85.00 13.42 17.90 0.50 Governance IV Plan Schemes of CBI 7 Modernization of Training C 14.97 4.47 0 1.50 0.00 3.00 Centre of CBI

174 Financial Management

1 2 3 4 5 6 7 8

8 CBI e-Governance R 27.60 12.00 8.50 1.00 70.83 12.00

9 Purchase of land & construction C 40.16 22.62 5.90 18.86 26.09 17.54 of office / residence complex for CBI Mumbai office

10 Establishment of Technical and R 6.00 1.20 0.00 1.20 0.00 1.20 Forensic Support Units of CBI

11 Comprehensive Modernization & R 25.00 0 6 0.00 0.10 Purchase of land/construction of buildings for CBI C 195.79 35.79 21.06 35.00 58.85 40.00

V Plan Schemes of CIC

12 Construction of CIC Head office C 20.00 3.00 0.06 0.30 1.93 building 10.00

13 Other Plan Schemes of CIC R 19.42 4.84 0.00 1.00 0.00 3.50 (Effective implementation of RTI Act)

IV Plan Schemes of Department of Personnel and Training

14 Propagation of RTI Act -Improving R 110.36 18.36 7.65 15.00 41.69 18.36 Transparency & Accountability in Govt. through effective implementation of RTI Act.

VII Plan Schemes of AR&PG

15 Plan Schemes for Administrative R 125.00 28.00 5.84 16.08 20.87 23.07 Reforms

VIII Plan Schemes of Pension & PW

16 Pensioner’s Portal R 3.00 0.79 0.32 0.65 40.58 0.78

Total 1385.00 279.00 102.36 167.43 36.69 279.0

Revenue 814.47 169.40 71.51 104.11 42.21 157.0

Capital 570.53 109.60 30.85 63.32 28.15 122.0

175 Annual Report 2012-2013

16.13 Audit Observations in Respect of Ministry of Personnel, Public Grievances & Pensions

16.13.1 Public Accounts Committee No PAC Para is pending in this Ministry

16.13.2 Comptroller & Auditor General of India No CAG Para is pending in this Ministry

16.13.3 Statutory Audit Paras

No. of outstanding No. of outstanding Sl. Name of the office paras as on paras as on No. 31.12.2011. 31.12.2012.

1 Staff Selection Commission 34 39

2 Central Administrative Tribunal 17 32

3 Deptt. Of Personnel & Training 32 19

4 Welfare Division 20 22

5 Central Vigilance Commission 8 10

6 Central Information Commission 18 12

7 Lal Bahadur Shastri National Academy of 4 5 Administration

8 Union Public Service Commission 6 3

9 Central Bureau of Investigation 1 9

10 Institute of Secretariat Training and 10 14 Management

11 Department of AR&PG 10 4

12 Deptt. of Pensions & Pensioners Welfare 15 14

TOTAL 175 183

All the concerned authorities have been instructed to take steps for early settlement of the audit objection.

176 Financial Management

DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES

Annual Report for the year 2012-2013

177 Annual Report 2012-2013 Financial Management

Department of Administrative As per the Government of India Allocation Reforms and Public Grievances of Business Rules, the following subjects INTRODUCTION have been allotted to the Department of Administrative Reforms & Public The Department of Administrative Reforms Grievances: and Public Grievances is the nodal agency of the Government of India for 1. Administrative Reforms, including administrative reforms as well as redressal e-governance and dissemination of of public grievances relating to the States best practices. in general and those pertaining to Central 2. Organization and methods. Government agencies in particular. The 3. Policy, coordination and monitoring Department endeavours to document of issues relating to– and disseminate successful governance practices by way of audio-visual media (a) Redress of public grievances in and publications. The Department also general; and undertakes activities in the field of (b) Grievances pertaining to Central international exchange and cooperation Government agencies. to promote public service reforms. The 4. (a) Research in public Department is headed by the Secretary, management; Department of Administrative Reforms & Public Grievances and Pensions & (b) Liaison with State Governments, Pensioner’s Welfare There is an Additional professional institutions etc. in Secretary, two Joint Secretaries, 5 public management matters.

Director/Deputy Secretary and 17 Under 5. Administration of Central Secretariat Secretary level officers . There are 7 Manual of Office Procedure: Divisions in the Department namely The following are the Vision, Mission and Administrative Reforms, Organization & Functions of the Department of Administrative Methods, E-Governance, Documentation & Reforms & Public Grievances:- Dissemination, International Cooperation, Administration & Coordination and Public Vision Grievances. An organizational chart of the Facilitate pursuit of excellence in governance Department is at Annexure-1 . for the benefit of all citizens

178 Financial Management

Mission

To foster excellence in governance and pursuit of administrative reforms through l Improvements in government structures and processes l Promoting citizen-centric governance with emphasis on grievance re- dressal. l Innovations in e-Governance. l Documentation and dissemination of best practices.

Objectives

(i) Promoting administrative reforms in government policies, structures and processes;

(ii) Promoting reforms through e-Governance;

(iii) Formulation of policy and coordination of issues relating to redress of grievances;

(iv) Dissemination of governance knowledge and best practices.

179 Annual Report 2012-2013 Financial Management

FUNCTIONS (i) Promoting e-Governance in citizen centric initiatives; (ii) National Conference on e-Governance and grant of National awards; (iii) Matters relating to administrative reforms; (iv) Implementation of guidelines on Government websites; (v) Servicing Core Group on Administrative Reforms and Group of Ministers; (vi) Publication of quarterly journal-‘Management in Government’ and Monthly News Letter–‘Civil Services News’; (vii) Follow up of matters relating to implementation of Reports/Recommendations of Second Administrative Reforms Commission; (viii) Organization of Civil Services Day, Chief Secretaries Conference and Conference of the Administrative Reforms Secretaries of the States/UTs; (ix) Documentation and dissemination of best practices and matters relating to PM’s award in excellence in Public Administration; (x) Governance Knowledge Centre-an interactive portal of best practices; (xi) Central Secretariat Manual of Office Procedures; (xii) Assistance for modernization of Government offices; (xiii) Capacity building, change management and Government Process Re-engineering to provide reform through e-Governance; (xiv) International exchange and co-operation in the field of public administration and governance; (xv) Monitoring and facilitating redress of public grievances in general and grievances pertaining to Central Government agencies in particular; (xvi) Creation and up gradation of online framework for efficient handling of public grievances through Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and its introduction in Central Government Ministries/Departments and State Governments/UTs; (xvii) Facilitation and co-ordination of implementation of ‘Sevottam’ Framework for excellence in Public administration in Central Government Ministries/ Departments/ Organizations and States/UTs & Local Government institutions; (xviii) Servicing the Standing committee for Grievances of Joint Secretary Level officers and above; (xix) e-Office Mission Mode Project under NeGP;

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PERFORMANCE

Sl. Objective Action No.

1. Promoting administrative (1.1) Consideration of the recommendations relating reforms in government to the remaining two Reports of 2nd ARC policies and processes (1.2) Implementation of 125 pending accepted recommendations of 2nd ARC under implementation (including thrust area pending accepted recommendation)

(1.3) Review meetings at the level of Secretary on the 2nd ARC Reports at the Central/State/Regional level.

(1.4) Preparation of Research/Background Papers

(1.5) Prime Minister’s Awards for Excellence in Public Administration

(1.6) Modernization of Government offices

2. Promoting reforms through (2.1) On site support for implementation of e-office e-Governance in Ministries/Departments which started e-office in 2011-12

(2.2) Implement e-office in new Ministries/ Departments

(2.3) Implementation of Master e-Governance Training Plan in e-office enabled Ministries/Departments

(2.4) Organizing National Conference on e-Governance and giving away of National Awards

(2.5) Publishing of compendium of select papers on issues of e-Governance, case studies of the previous year’s awardees, compilation of national and international best practices on selected topic.

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3. Formulation of policy and (3.1) Holding of review meetings on redress of public coordination of issues grievances in Central Ministries/Departments/ relating to redress of subordinate Organizations. grievances (3.2) Organization of CPGRAMS Training Sessions in Central Ministries/Departments/Subordinate Organizations.

(3.3) Completion of CPGRAMS pilot projects in 2 States/UTs

(3.4) Workshops on Capacity Building for Sevottam in States/Districts

(3.5) Implementing Sevottam pilots in States

(3.6) Implementing Sevottam pilots in Central Ministries/Departments

(3.7) Strengthening of State ATI’s through establishment of Sevottam Training Cells.

(3.8) Advertisements under Citizen Centric Initiatives.

(3.9) Preparing a Strategic Plan for Capacity Building

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4. Dissemination of (4.1) Organizing Civil Services Day governance knowledge and best practices (4.2) Organization of Chief Secretaries Conference (4.3) Organizing Conference of Secretaries of Administrative Reforms of the States/UTs

(4.4) Providing financial assistance to States for documentation of best practices

(4.5) Organizing Regional conference on best practices.

(4.6) Publication of quarterly journal-Management in Government (MIG), Monthly newsletter –Civil Services News (CSN) and a book on best practices.

(4.7) Production of documentary films on best practices

(4.8)Strengthening Governance knowledge Centre

(4.9) Organization of CAPAM International Conference 2012 in New Delhi.

(4.10) Meetings with the Indian Finalists of CAPAM International Awards 2012

(4.11) Finalization of Work Plan for bilateral Cooperation in the field of Public Administration with Government of China

(4.12) Preparation of Country Paper highlighting the recent initiative of the Government for circulation in the CAPAM

5.* Efficient Functioning of the (5.1)Timely submission of Draft for Approval RFD System (5.2)Timely submission of Results

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6.* Administrative Reforms (6.1) Implement mitigating strategies for reducing potential risk of corruption

(6.2) Implement ISO15700 as per the approved action plan

(6.3) Identify, design and implement major innovations

7.* Improving Internal Implementation of Sevottam Efficiency/responsiveness/ services delivery of Ministries/Department

8.* Ensuring compliance to the Timely submission of ATNs on Audit paras of Financial Accountability C&AG. Frame work

Timely submission of ATRs to the PAC Sectt. on PAC Reports

Early disposal of pending ATNs on Audit Paras of C&AG Reports presented to Parliament before 31.3.2012.

Early disposal of pending ATRs on PAC Reports presented to Parliament before 31.3.2012

* Mandatory objectives.

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CHAPTER 17

ADMINISTRATIVE REFORMS

Second Administrative Reforms (vi) Local Governance (27.11.2007) Commission (ARC): (vii) Capacity Building for Conflict Resolution 17.1 The Second Administrative Reforms – Friction to Fusion (17.3.2008) Commission (ARC) was constituted on (viii) Combating Terrorism (17.9.2008) 31.08.2005, as a Commission of Inquiry, (ix) Social Capital – A Shared Destiny under the Chairmanship of Shri Veerappa (8.10.2008) Moily for preparing a detailed blueprint for revamping the public administrative (x) Refurbishing of Personnel system. The Commission was requested Administration – Scaling New Heights to suggest measures to achieve a proactive, (27.11.2008) responsive, accountable, sustainable and (xi) Promoting e-Governance – The Smart efficient administration for the country Way Forward (20.01.2009) at all levels of the Government. It has (xii) Citizen Centric Administration – The presented the following 15 Reports to the Heart of Governance (30.3.2009) Government for consideration: (xiii) Organisational structure of (i) Right to Information: Master Key to Government of India (19.5.2009) Good Governance (9.6.2006) (xiv) Strengthening Financial Management (ii) Unlocking Human Capital: System (26.5.09) Entitlements and Governance – a Case Study (31.7.2006) (xv) State and District Administration (29.5.2009) (iii) Crisis Management: From Despair to Hope (31.10.2006) 17.2 The procedure prescribed for processing of the recommendations made by (iv) Ethics in Governance (12.2.2007) ARC is that the recommendations are first (v) Public Order : Justice for each … considered by the concerned administrative Peace for all (26.6.2007) ministries/departments. Their views are

185 Annual Report 2012-2013 then considered by the Core Group on Citizen Centric Administration – The Heart Administrative Reforms (CGAR) headed by of Governance (Twelveth Report), (viii) the Cabinet Secretary. Subsequently, they Social Capital-A Shared Destiny (Nineth are placed before the Group of Ministers Report), (ix) Organisational Structure of (GoM) for its consideration. The views and Government of India (Thirteenth Report), recommendations of the GoM are then (x) Promoting e-Governance – The Smart submitted for the information and orders Way Forward (Eleventh Report), (xi) of the Prime Minister. Strengthening Financial Management 17.3 The Government constituted a GoM Systems (Fourteenth Report) and (xii) on 30.03.2007 under the Chairmanship State and District Administration of the then External Affairs Minister to (Fifteenth Report). The decisions of GoM consider the recommendations of the on these reports are at various stages of Second ARC and to review the pace of implementation. The report on ‘Combating implementation of the recommendations Terrorism (Eighth Report)’ has been handled as well as to provide guidance to the by the Ministry of Home Affairs and it is concerned Ministries/ Departments in understood that necessary action has implementing the decisions. It has since already been taken on this report. Thus, in been reconstituted under the Chairmanship all 13 Reports have been considered, so far. of Union Defence Minister on 17.07.2012. On the remaining 2 Reports (Report No. V CGAR under the Chairmanship of Cabinet and X ), the status of GoMs is as under:- Secretary has finished examination of all 5th Report the 15 reports. l The first meeting of Group of 17.4 This GoM has so far considered Ministers on the 5th Report of the 2nd twelve reports, namely (i) Right to Administrative Reforms Commission Information: Master Key to Good was held on 17th August, 2012. Governance (First report), (ii) Unlocking human capital: Entitlements and l It was decided in the above meeting Governance – a Case Study relating that the recommendations relating to to NREGA (Second Report), (iii) Crisis Sates and common recommendations Management; From Despair to Hope relating to Centre and States would (Third report), (iv) Ethics in Governance be considered by GoM after the (Fourth Report), (v) Local Governance completion of the consultation process (Sixth Report), (vi) Capacity Building for with the Chief Ministers of the States; Conflict Resolution (Seventh Report), (vii) and the recommendations which

186 Administrative Reforms

are on Concurrent List and also the the GoM to consider the recommendations recommendations which relate to the was held on 13.12.2007. This Report Union Government may be considered contains 114 recommendations, out of by GoM simultaneously. which 88 recommendations have been accepted and 26 recommendations not 10th Report accepted. A meeting of Group of Ministers was held on 19th October, 2012 under the (iii) Crisis Management: From chairmanship of the Defence Minister. Despair to Hope :

The GoM considered some of the This Report concerns recommendations recommendations. Another meeting would on enhancing effectiveness of response be convened on 24th Jan 2013 to deliberate and recovery in meeting crisis situations on the remaining recommendations. arising out of natural and man-made disasters. A meeting of the GoM to 17.5 The details of each of the above consider the recommendations was held Reports, in brief, are as under:- on 13.12.2007. This Report contains (i) Right to Information: Master 142 recommendations, out of which 136 Key to Good Governance : recommendations have been accepted and 6 recommendations were not This Report deals with effective accepted. implementation of the Right to Information Act. A meeting of the GoM to consider the (iv) Ethics in Governance: recommendations was held on 16.06.2008. In this Report, the Commission has made This Report contains 62 recommendations recommendations relating to various legal, out of which 39 recommendations have institutional and procedural measures been accepted and 23 recommendations covering the legislature, judiciary and not accepted. the executive with the focus on tackling (ii) Unlocking human capital: corruption. A meeting of the GoM to Entitlements and Governance – a consider the recommendations was held Case Study: on 12.08.2008. This Report contains 134 recommendations, out of which 79 This Report deals with the implementation recommendations have been accepted, 34 of the Mahatma Gandhi National Rural recommendations not accepted and 21 Employment Guarantee Act. A meeting of recommendations referred to other fora.

187 Annual Report 2012-2013

(v) Public Order: Justice for recommendations, out of which 111 each … Peace for all : recommendations were accepted and 15 recommendations not accepted. This Report deals with Public Order, policing and attendant issues related to the criminal (viii) Combating Terrorism: justice system. This Report contains 165 This Report is on capacity building to recommendations under 51 sections. combat terrorism. The Report contains 23 MHA has given its views. A meeting of the recommendations and is being handled by CGAR under the chairmanship of National Ministry of Home Affairs. It is understood Security Adviser was held on 21.10.2008. that necessary action has already been Meeting of GoM is yet to be held to consider taken on this Report. the recommendations on the report by CGAR. (ix) Social Capital –A Shared (vi) Local Governance: Destiny: The Report focuses on issues relating to The Report considers various ways in which rural and urban local governance in India social capital can improve government with a specific focus on the need for real performance. It looks at the structure and democratic decentralization. A meeting of functioning of social capital institutions, the GoM to consider the recommendations corporate social responsibility, self help was held on 03.09.2008. The Report groups and self regulatory authorities. A meeting of the GoM to consider the contains 256 recommendations, out of recommendations was held on 27.01.2010. which 230 recommendations accepted, This Report contains 66 recommendations, 24 recommendations not accepted and 2 out of which 36 recommendations have recommendations deferred. been accepted, 11 recommendations (vii) Capacity Building for not accepted and 19 recommendations Conflict Resolution – Friction to deferred. Fusion : (x) Refurbishing of Personnel The Report endeavous to examine the Administration – Scaling New background and the emerging facets of many conflicts that plague India. Heights: A meeting of the GoM to consider This Report considers issues pertaining the recommendations was held on to the Civil Services. It makes 8.12.2009. The Report contains 126 recommendations regarding recruitment,

188 Administrative Reforms training, enhancing performance and sustainability of other reforms is closely ensuring accountability, placement of interlinked with the creation of a pro- civil servants. The Report contains 97 active, efficient and flexible organizational recommendations under 22 sub-headings. framework. A meeting of the GoM to The meeting of Group of Ministers (GoM) is consider the report was held on 27.01.2010. yet to be held. This Report contains 37 recommendations, out of which 32 recommendations have (xi) Promoting e-Governance – been accepted and 5 recommendations The Smart Way Forward: not accepted. In this Report the Commission has (xiv) Strengthening Financial examined aspects of e-governance while Management Systems : dealing with specific issues of governance. The Report contains 47 recommendations In this Report, the Commission has under 17 sub-headings. The GoM was focused on strengthening of financial held on 17.06.2010. Out of the 47 management system in Government. recommendations, 46 recommendations A meeting of the GoM to consider the have been accepted and 1 not accepted. report was held on 14.03.2011. The Report contains 36 recommendations, (xii) Citizen Centric out of which 33 recommendations were Administration – The Heart of accepted, 2 recommendations have not Governance: been accepted and 1 recommendation has In this Report, the Commission has been deferred. emphasized on governance processes that (xv) State & District Administration: can make administration more citizen oriented. GoM considered the report in its The Report makes recommendations meeting held on 08.12.2009 and accepted relating to Public Administration at State 41 recommendations out of 50 and 9 and District level. It deals with issues of recommendations were not accepted. modernization, increased devolution of functions and powers, effective grievance (xiii) Organisational structure of handling system, people’s participation, Government of India: enhancing responsiveness, process In this Report, Commission has made simplification and delegation of power. recommendations for reforming the The Report contains 158 recommendations structure of Government of India since the under 57 sub-headings. A meeting of

189 Annual Report 2012-2013

GoM to consider the report was held on the Marginalised: Vision for a Caring 17.06.2010. Out of 158 recommendations, India’ , ‘Civil Services in the 21st Century: 134 recommendations were accepted and Responding to Emerging Challenges’ and 24 recommendations were not found to be ‘Information Revolution: Challenges of an feasible. Open Society ‘were organized in which prominent members of the society also Civil Services Day participated and shared their opinions. 17.6 Government of India from the year Besides this, there was as Talk on 2006 has started celebrating 21st of April ‘Evolution of a Brand of Integrity’ by Dr. A. every year as ‘Civil Services Day’ as an P. J. Abdul Kalam. occasion for the civil servants to rededicate Prime Minister’s Award for themselves to the cause of citizens and Excellence in Public Administration: renew their commitment to public service and excellence in work. The First such 17.8 The Government of India has function was held in Vigyan Bhavan on instituted ‘Prime Minister’s Awards for 21.04.2006. On the occasion, civil servants excellence in Public Administration’ are awarded by the Prime Minister for their to acknowledge, recognize and reward excellent work done in the field of public the extraordinary and innovative work administration. 21st April has been chosen done by officers of the Central and State as date as on this very date the first Home Governments. The Scheme rewards the Minister of the country Shri Vallabhbhai outstanding and exemplary performance Patel addressed the first batch of Indian of civil servants. Discharge of routine Administrative Services officers. duties and responsibilities and/or implementation of programmes/projects 17.7 On the occasion of the Seventh in the normal course, do not qualify for Civil Services Day on 21st April,2012, the the Award. Initiatives and projects whose Prime Minister presented the Awards for qualitative and quantitative outcomes/ Excellence in Public Administration for results are of a very high order, and benefit the year 2010-11 to four initiatives in a large number of citizens/stakeholders three categories viz., individual, group and could be considered. All serving officers of organization. A book on administrative the Central and the State Governments, reforms initiatives ‘Some Gems Some either individually or as a team, or as Pearls’ compiled by this Department organizations are eligible for the Awards. was also released on the occasion. Panel Under the team nomination, all the discussion on subjects like ‘Security for members of the team should have been

190 Administrative Reforms actively and directly involved in the recommended by the Expert Committee initiative nominated. and may also ask the nominees to make a presentation before the Committee. The 17.9 There are a maximum of 15 Empowered Committee then makes its Awards, given under individual, team and recommendations for the consideration organization categories. The Award carries of the Prime Minister after assessing the with it: vigilance status and overall performance of i) A medal officers recommended for the Awards. The ii) A scroll, and members in both the Expert Committee and iii) A Cash Award the Empowered Committee are nominated In the individual category, the Award with the approval of the Prime Minister. amount would be Rs.1 lakh. In case of A list of Awardees of 2010-11 for Prime a team, the total Award amount for the Minister’s Award for Excellence in Public team would be Rs.5 lakhs subject to Administration is at Annexure-II. a maximum of Rs.1 lakh per member. The Award amount for an organization Chief Secretaries Conference would be Rs.5 lakhs. Nomination of an 17.10 From the year 2010 onwards the individual or a team of officers or an Government has also institutionalized organization could be made by Central the event of Annual Conference of Chief Government Departments/Ministries/ Secretaries. The first such Conference was State Governments/Non-Governmental held on 1-2nd February, 2010. The Second Organizations and other stake-holders. Annual Chief Secretaries Conference was The nominations are examined by an held on 4th-5th February, 2011 and the third Expert Committee chaired by Secretary, Chief Secretaries’ Conference was held on Department of Administrative Reforms & 3rd-4th February, 2012. The Conference was Public Grievances. This Committee can inaugurated by the Prime Minister. The also take up noteworthy initiative(s) suo- conference institutionalizes the process of moto. On-the-spot studies are done for the interaction; and serves as a standing forum nominations shortlisted by this Committee. for exchange of views between the Centre The Committee takes into account the study and the States. It also provides an occasion Reports and make its recommendations for discussion on global developments to the Empowered Committee chaired by that have a bearing on the country as a the Cabinet Secretary. The Empowered whole and the broad contours of national Committee considers the nominations policies in select areas of relevance.

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This Conference also helps in ensuring Resources) and other senior officers of integrated and holistic approach towards Government of India also participated the development of the nation. The issues in the panels on various subject such which were taken up during the 3rd Annual as Health, Public Distribution System, Chief Secretaries Conference included Law and Order and LWE, Education, ‘Nurturing Innovation’, ‘Transparent and Land Resources, Drinking Water & Accountable Governance- Effective Public Sanitation and miscellaneous issues and Service Delivery’, ‘Infrastructure- Forcing share their vast experience in the field of the Pace’, ‘Skill Development’, “Crisis administration. Shri Ajit Seth, Cabinet Management’, “Flagship Programmes- Secretary had delivered the valedictory Follow up of decisions’. address. Around 40 District Collectors attended the two day conference. ‘Conference of District Collectors’ 17.12 Department of Administrative Reforms and Public Grievances is also 17.11 The Department endeavors to conducting studies under the Plan Scheme. identify Best Practices with a view They are as under:- to disseminate them and facilitate innovation/adaptation / replication in Study on Social Accountability other States/UTs. With this vision, a Mechanisms ‘Conference of District Collectors’ was 17.13 A study was initiated by organized on 11th - 12th January, 2013 at the Department entitled “Social Vigyan Bhawan Annexe, New Delhi. The Accountability Mechanisms” which would conference institutionalizes the process of explore ways and means of enhancing interaction among the District Collectors the ability of citizens (especially the who have done an exemplary job in the field. poor and marginalized) to engage with Shri V. Narayanasamy, Hon’ble Minister public servants and politicians in a of State for Personnel, Public Grievances more informed, direct and constructive and PMO Pensions inaugurated the event manner so that the services under the and also addressed the participants. Shri National Programmes were effectively Jairam Ramesh, Hon’ble Minister for Rural delivered. The National Institute of Development had chaired the session on Administrative Research (NIAR), a unit Law and Order on 12.01.2013. Secretary of Lal Bhadur Shastri National Academy (Personnel), Secretary (Home), Secretary of Administration (LBSNAA) Mussoorie, (Planning Commissions), Secretary (Land was entrusted with the assignment for

192 Administrative Reforms developing necessary generic tools/ developed were used to assess field framework relating to Social realities of the two on going programmes Accountability which could also be viz. National Rural Health Mission (NRHM) adopted in various social sector Schemes / and Sarva Siksha Abhiyan (SSA) in Kerala, programmes of the Government of India. Uttrakhand and Bihar to serve as an input in developing a generic social accountability 17.14 Social Accountability is an framework with potential for application approach towards building accountability across various national programmes (which that relies on civic engagement i.e. in are in operation or would be designed) in which its ordinary citizens and or civil the future. The tools designed by the NIAR society organizations who participate included the following: directly or indirectly are entitled to exact accountability. Social accountability - Citizen Report Cards as a Social Audit initiatives derive from the core goals Tool of promoting poverty reduction and - Participatory Performance Monitoring effective and sustainable development. Tool (PPMT) The three main arguments underlying the importance of social accountability are: - Public Expenditure and Input Tracking (i) governance; (ii) increased development Format (PRTIF) effectiveness; and (iii) empowerment. - Assessment of Infrastructure Social accountability mechanisms refer to Development a broad range of actions (beyond voting) 17.16 A one day workshop was held with that citizens, communities and civil society stakeholders at National Institute of Rural organizations can use to hold government Development (NIRD) on 6th May, 2011 to officials accountable. These include citizen participation in public policy making, discuss threadbare the contours of the participatory budgeting, public expenditure main issues covered in the report. Views tracking, citizen monitoring of public expressed by participants included points service delivery, advocacy campaigns etc. like:-

17.15 One of the key deliverables of the (i) Government should actively support study was “How Social Accountability pro Social Accountability measures. Mechanisms could be mainstreamed into (ii) Social audit and tracking of outcomes design and implementation of National should as far as possible be done Programmes?” The tool/framework through independent and reputed

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civil society organizations. guidelines. The same was considered by the Committee of Secretaries (CoS) in the (iii) Selection of stakeholders/User groups meeting held on 06/01/2012. As per the etc. should be based on election decision taken in the meeting, Ministry of among them and these groups should Rural Development furnished a detailed be given a substantial say in planning, note on Social Accountability Measures finance and administration. under MGNREGA. The note was further (iv) There should be a focused and circulated to all the concerned Ministries/ convergent approach in Information Departments with the request to furnish Education and Communication (IEC) their comments to this Department based through involvement of Govt. and on their own schemes/experiences. non-Govt. organizations for raising Comments received from the concerned awareness and capacity building of Ministries/Departments were consolidated community. in the revised draft Note for the CoS on (v) Concurrent monitoring and evaluation broad parameters of Social Accountability of the Social Sector Schemes, should for further discussion in the CoS and be done. forwarded to the Cabinet Secretariat, Planning Commission and Department (vi) Social Accountability tools should of Expenditure for their comments before also be applicable in the Public Private finalizing the said Note for CoS. Partnership projects.

(vii) Mainstreaming of appropriate tools of Orientation Training Programme Social Accountability in all the Social for Assistants, Section Officers Sector Schemes of the Government, and Under Secretaries whether run by the Government 17.18 This Department has been of India or the State Governments implementing the orientation training should be done. of officers posted in various levels in 17.17 A note was placed before the Ministries/Departments. The Orientation Committee of Secretaries (CoS) for Training programme is designed in close considering mainstreaming the Social coordination with ISTM, CS Division- Accountability Tools in all the Social DoPT, Department of AR& PG and the line Sector Schemes of the Government, run Ministry. ISTM structures the training by the Government of India, including design, training material and provide PPP Projects, by issuing appropriate all coordination and logistics functions.

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The training design and content is l Ministry of Human Resource designed in collaboration with the Line Development Departments. In the first phase and the l Ministry of Tribal Affairs second phase of the training programme conducted in 2010, officers from the l Ministry of Panchayati Raj following Ministries of the Government 17.19 The 3rd Phase of the programme of India were trained is being continued in the FY 2012-13. It involves the following Ministries/ 1st Phase Departments- l Ministry of Rural Development l Ministry of Home Affairs l Ministry of Water Resources l Ministry of Tourism l Ministry of Petroleum and Natural Gas l Department of Revenue l Ministry of Power l Ministry of Road Transport and l Ministry of Health and Family Welfare’ Highways

2nd Phase l Ministry of Shipping l Ministry of Urban Development l Department of Financial Services l Ministry of Agriculture l Department of Consumer Affairs l Ministry of Labour l Ministry of Textiles

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Public Grievances

CHAPTER 18

PUBLIC GRIEVANCES

18.1 The Allocation of Business Rules, and implemented in 10 Ministries / 1961, allocate to the DARPG inter alia, Departments and State Governments the responsibility for Policy, Coordination through pilots of 12 month duration. The and Monitoring of issues relating to (a) 14 pilots of QMS Sevottam have confirmed Redress of Public Grievances in general that the framework can work successfully and (b) Grievances pertaining to Central in various pro-poor sectors for bringing Government Agencies, in particular. The continuous improvements in public service Public Grievance Division is responsible delivery. for this activity since December 1987. 18.2 From its beginnings through issue of From 1997, the Division has also been Policy Guidelines on Public Grievances, the made responsible for several Citizen scope of Public Grievances today envisages Centric Initiatives under the platform of reduction in arising of grievances, by ‘Responsive Government’. These include bringing continuous improvement in Public Citizen’s Charter, Information Facilitation Service Delivery through the extension of Counters, and Quality Management Quality Management System ‘ Sevottam’ at System (QMS) framework called Sevottam, the Centre as well as in the States. Statutory for bringing improvement in public service backing for improvements in service delivery on a continuous basis, that delivery is sought to be given through the may result in Certification under Indian ‘Right of Citizens For Time Bound Delivery Standard 15700: 2005 by Bureau of of Goods and Services and Redressal of Indian Standards. With the objective of Their Grievances Bill, 2011’ that has been bringing quality based improvements in introduced in the Lok Sabha on 20.12.2011. public service delivery, the QMS Sevottam The Department Related Parliamentary framework has been introduced through Standing Committee, to whom the Bill Workshops, in all the 82 Ministries / was referred for examination in January Departments of Government of India, 2012, has submitted its 53rd Report on and to all the State Governments / UT the Bill to Parliament on 28th August Administrations through Workshops 2012. Further action on the enactment

197 Annual Report 2012-2013 of the Bill is in process. Thus, over the Redress And Monitoring System’ years the functions and responsibilities of (CPGRAMS) evolved since 2007, has Public Grievances Division have enlarged been upgraded to version 5.0. It is in scope and complexity since the creation accessible at http://pgportal.gov. of the Division in 1987. in and also through www.darpg. gov.in The CPGRAMS interlinks 105 18.3 During 2012-13, the Public Central Ministries / Departments / Grievances Division has undertaken the Organizations along with about 7250 following activities: subordinate and field offices under 1. Grievance Redress: them. The number of field offices / a) Activity 1: In the responsibility organizations linked to CPGRAMS area of ‘Application of ICT for has increased from about 1500 in technological upgrading’ the Online 2010-11 to over 7250 in 2012-13. system for grievance redress, called CPGRAMS in Hindi has been made the ‘Centralized Public Grievance available during the year.

Figure 18.1 Snapshot of PG Portal version 5.0 in English

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Figure 18.2 Snapshot of PG Portal version 5.0 in Hindi

Figure 18.3 Graph showing Receipts & Disposal in CPGRAMS as on 07/03/2013.

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Activity 2 : Extending CPGRAMS to State During 2012-13 it has been inaugurated Governments / Union Territories. The in Uttarakhand and is due for launch in codes for using the CPGRAMS, through Assam, Jharkhand, Punjab, West Bengal the Internet, have been provided to all and Uttar Pradesh. State Governments, and during the Activity 4: Publishing an updated list year, the Division has extensively used with contact details of Directors of the System to forward public grievances Public Grievances, in all ministries / to the State Governments concerned. departments of Government of India, The inflow of State related grievances is including a few organizations of in two forms (i) Through the CPGRAMS Government of NCT of Delhi, through a and (ii) through post. The grievances full page advertisement in news dailies, received by post are also digitized and in English, Hindi and other vernacular sent both through the System as well languages, from across the country. as by post to the State Government This advertisement is a Citizen Centric concerned. Redress response as received Initiative and was published last year on is sent by post to the complainant. From 2nd October 2011. This year it has been 1st April 2012 to 07.03.2013 a total of published on website of the Department 3272 grievances have been sent to State and on http://pgportal that has links on Governments. Out of these 646 were the homepage of websites of all Central received electronically, and 2626 were Ministries/Departments. received by post or given in person by the complainant. Public Service Delivery

Activity 3: Extending CPGRAMS with local Introductory: language interface to State Governments/ 18.4 Quality Management System Union Territories. Up to 2011-12, (QMS) Sevottam framework for CPGRAMS with local language interface bringing excellence in service delivery has been launched in all departments of by Government organizations: A Quality the Governments in the States of Haryana, Management System (QMS) ‘Sevottam’ Orissa, Rajasthan, Mizoram, Meghalaya framework has been developed for and the Union Territory of Puducherry. bringing improvements in the quality of

200 Public Grievances public service delivery. This is a citizen 08 to 2010-11 have resulted in the centric initiative for institutionalizing an Certifications under Indian Standard assessment-improvement framework for 15700:2005 for the following 19 units: improving the quality of service delivery i. New Delhi, General Post Office in 2008 on a continuous basis through the involvement of Ministries / Departments ii. Central Board of Direct Taxes, New and citizens. Delhi in 2008

Sevottam includes three dimensions of iii. Central Excise Directorate I Delhi, a public service organization as follows: under CBEC in 2010 (a) Citizen’s / Client’s Charter that iv. Service Tax, Delhi in 2010 specifies the service delivery standards v. Excise and Custom, Delhi Air Port in (b) Grievance Redress Mechanism that 2010 gets activated if the service delivery is not as per standards in the charter (c) Service vi. Central Excise, Hyderabad III in 2011 Delivery Capability of the organization vii. Aay Kar Seva Kendra Pune in 2010 to delivery service as per standards viii. Aay Kar Seva Kendra Kochi in 2011 in the charter. A ‘nine point quality of compliance’ criteria based on published ix. Hyderabad III, Central Excise standards has been developed. The logo Commissionerate in 2011 adopted for Sevottam is : x. Aayakar Seva Kendra, Gandhinagar in 2012 (January)

xi. Aay Kar Seva Kendra, Surat in 2012 (March)

xii. Aay Kar Seva Kendra, Chandigarh in 2012 (March)

xiii. Central Excise Commissionerate, Figure 18.4 Ahmedabad-1 in 2012 (May)

Sevottam Pilot Projects in 10 Central xiv. Central Excise Commissionerate, Ministries / Departments from 2007- Jaipur – 1 in 2012 (May)

201 Annual Report 2012-2013 xv. Central Excise, Ahmedabad III in conducting short survey / studies 2012 (June) on the implementation of the Right to Services legislations enacted by 12 State xvi. Central Excise, Rajkot in 2012 (June) Governments. In States where these have xvii. Central Excise, Belapur in 2012 (June) not been enacted, the studies are to be xviii. Central Excise, Mumbai III in 2012 on the impact of Citizens Charters and (June) Grievance Redressal Mechanism. (ii) for building capacity of the ATI to become xix. Customs, Mumbai Airport in 2012 consultants for implementing Quality (June) Management System ‘Sevottam’ in all Activity 5: For the second phase of departments of the State Government, implementation of 12-month pilot projects including replication of best practices of Sevottam, beginning from 2012-13, from other States / UTs. Till December a list of 25 pilot units in 15 Central 2012, the process has been initiated in 12 Ministries /Departments/Organizations ATIs/ CTIs, namely, Uttarakhand, Uttar has been finalized. For Sevottam pilots Pradesh, Punjab, Haryana, Karnataka, projects in States, 6 pilot units in 4 States Kerala, Madhya Pradesh, Tamil Nadu, of Assam, Meghalaya, Puducherry, and Himachal Pradesh, Rajasthan, Delhi, Himachal Pradesh, have been finalized YASHDA, Pune. and approved for action on engagement Activity 7: District Level Sevottam of consultants for each, through Open Workshops is a new activity started this Tender. year. The first One Day District Level Activity 6 : Strengthening of State Sevottam Workshop was organized in Administrative Training Institutions Thane District, Maharashtra, on 30th and Central Training Institutions as October 2012. It was inaugurated part of capability building for time by Shri V. Narayanasamy, MOS (PP). bound delivery of public services in the Government of Maharashtra was States. Under the Sevottam (Plan) pilot represented by Hon’ble State Minister projects, a new scheme for strengthening (General Administration, Information of the State ATIs and CTIs, has been and Public Relations, Cultural Affairs, started from October 2012, for (i)

202 Public Grievances

Protocol, School Education, Women implementation in Karnataka in the and Child Development, Public Health Integrated Child Development Services. and Family Welfare, and Minority Presentations on four social sector best Department), Divisional Commissioner, practices from Maharashtra were made Konkan, The Agenda included a by the State champions on ICDS, Rural presentation by the District Collector Health, Primary Education, and Public on ‘Development in Thane District’; Distribution System. In all, 161 officers Introduction to the Sevottam framework from various parts of Thane District with one presentation on Sevottam participated in the Workshop.

Figure 18.5 Photo of the First District Sevottam Workshop in Thane

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The 2nd district workshop has been held presented its Report No. 53 on the Bill in Barasat, in North 24 Pargana District, to Parliament on 28.08.2012. Further West Bengal, on 21st January, 2013. action for enactment of the legislation is 249 District level officials participated in process. in the workshop. The agenda included Citizen’s/Client’s Charters Presentations on four best practices of Government of West Bengal - on ‘Online Activity 9: Citizen’s / Client’s Charters, as Caste Certificate and Online Monitoring a tool for empowering the public, are being of Hostel facility’; ‘Re-organization of taken forward by the Division through five Monitoring of ICDS’; ‘eTendering and initiatives – eProcurement’; and, ‘e-Recruitment’. First initiative is of Citizen’s Charters In addition to ‘Introduction to Sevottam in all Central Ministries / Departments Framework’, the national perspective and the Second is of Citizen’s Charter was showcased through ‘Implementation in all States / Union Territories. Both of Sevottam in India Post’. 179 out of were started in May 1997. Under these 249 participants, gave their written two initiatives progress is reflected in feedback. the increase in the number of Citizen’s Rights Based Service Delivery and Charters listed on the special portal Redress of Grievances http://www.goicharters.nic.in. As the server based technology that was used for Activity 8: For bringing a national level creation of the portal has been replaced framework for a rights based delivery of by the online mode, the portal needs to services and redress of public grievances, be upgraded. From 2010 onwards, the a Bill entitled ‘The Right of Citizens Citizen’s / Client’s Charters of all Central for Time Bound Delivery of Goods Ministries / Departments are up-loaded and Services and Redressal of Their on their websites. All Central Ministries / Grievances Bill, 2011’ ( No. 131 of 2011) Departments have also been requested to has been introduced in the Lok Sabha include information about their Citizen’s/ on 20.12.2011. The Department Related Client’s Charter in their Annual Reports. Parliamentary Standing for Personnel, Public Grievances , Law and Justice has The Third initiative is for making

204 Public Grievances the Citizen’s Charters more dynamic with citizens. This recommendation has through the Sevottam framework for been accepted by Government of India. bringing excellence in service delivery All Central Ministries / Departments through continuous improvement. Here have been requested to review their the Citizen’s Charter as one of the three Citizen’s Charters to make them more components of Sevottam, is not only effective as a tool for interacting with being created and reviewed but is being the citizens. linked to the service delivery processes of The Fifth initiative is of creating State the Ministry / Departments concerned. department Charters through the 12 For example, in Department of Revenue, month pilot projects. From 2008 to Central Board of Direct Taxes has included all its service delivery standards 2010, Sevottam pilot projects were stated in the Citizen’s Charter as a part implemented in four States in four of its new monitoring system for service different sectors. These were in Himachal delivery. They have also successfully pilot Pradesh, Karnataka, Madhya Pradesh, tested a single window service delivery Orissa. (a) In Himachal Pradesh a new unit, called Ayakar Seva Kendra (ASK) citizen’s charter with quality standards, or Tax Payers’ Service Centres (TPSC) in has been drafted for services delivered Pune, Udaipur and Kochi. Through these by Water Supplies and Sanitation unit ASK Centres, all the Citizen’s Charter of Municipal Corporation Shimla. The standards of service delivery as given in ‘User Manual for Water and Sanitation its Citizen’s Charter are being converted Units’ in Municipal Corporation, Shimla in to action. that includes the service standards

The Fourth initiative for Citizen’s Charter is accessible on www.darpg.nic.in (b) is as per the 12th Report of Second ARC: In Karnataka: a new Citizen’s Charter the Second Administrative Reforms has been created for the Department of Commission (ARC) in its12th Report Women and Child Development (DWCD) entitled ‘Citizen Centric Administration – for its service delivery under the Central Heart of Governance” has recommended Scheme of Integrated Child Development for making the Citizen’s Charters more Services (ICDS) through Anganwadi effective as a document for interacting Centres at the village level. The document

205 Annual Report 2012-2013 is available in the form of ‘User Manual’ Government of Orissa the Citizens Charter for the sector at www.darpg.nic.in (c) In has been created for the Food, Supplies and Madhya Pradesh a Citizen’s Charter has Consumer Welfare (FS&CW) Department. been created with service standard for It includes its PDS service delivery units the Public Health and Family Welfare (PH till the Gram Panchayat level. FW) Department (d) In Orissa: For the

206 Organisation and Methods Division

CHAPTER-19

ORGANISATION AND METHODS DIVISION

The Modernization Scheme: Division. Since its inception in the year 1987-88 upto 31.3.2012 DAR&PG has 19.1 The Modernization Scheme is extended financial assistance to the extent being implemented by this Department of Rs.58.02 crore (approximately) for for the last 25 year in order to give boost financing 425 modernization proposals. to modernization of offices at Branch and Section level in various Central Record Retention Schedule:

Govt. Offices located in the city of Delhi 19.2. The last Record Retention as an overall process of Administrative Schedule (RRS) was brought in the year Reforms. The Public Sector Undertakings 2004. Keeping into consideration the being autonomous bodies fall outside recommendations of 2nd Administrative the purview of the scheme. As per the Reforms Commission and enactment of scheme the DAR&PG extends financial the Right to Information Act 2005; and assistance to the extent of 75% of the total need to preserve electronic records, the cost of the project and the beneficiary RRS has been revised and finalized after has to chip in with 25% of the cost. The receiving the suggestions for revision proposals are considered by a Screening from all Ministries/ Department. The Committee and funds released with revised RRS has also been uploaded on the concurrence of Integrated Finance the website of this Department.

207

e-Governance

Chapter - 20

e-Governance

National Conference on This Conference provides a platform to e-Governance the senior officers of the Government including IT Secretaries of State 20.1 The Department of Administrative Governments, IT Managers of the Central Reforms and Public Grievances along- Government, and Resource Persons, with the Department of Information Technology and in association with Experts, Intellectuals from the industry one of the State Governments has been and academic institutions etc. to discuss, organizing the National Conference on exchange views and experiences relating e-Governance every year since 1997. to various e-governance initiatives.

Release of Book- India-Inclusive e-Governance by MoS (PP) and PMO, Government of India and Chief Minister, Government of Rajasthan, during the 16th National Conference on e-Governance.

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20.2 The 16th National Conference on (d) Innovative use of Technology in e-Governance was held on February 11-12, e-Governance; 2013 in Jaipur, Rajasthan under the joint (e) Innovative use of ICT by PSUs for auspices of Department of Administrative Customer’s Benefits; Reforms and Public Grievances, (f) Best Government Portal; and Government of India, Department of (g) Sectoral Award (Focus sector for Electronics and Information Technology, 2012-13: Social Sector Programme). Government of India and Directorate of Information Technology and e-office - A National Mission Mode Communication, Government of Rajasthan. Project The theme of the Conference was “Towards 20.4 E-Office is one of the Mission Mode an Open Government” and it was attended Projects (MMPs), under the National e-­ by senior Government officers and Governance Plan (NeGP). The project is aimed intellectuals from industry, academia and at significantly improving the operational civil society and provided a platform to them efficiency of Central Government Ministries to discuss, exchange views and experiences and Departments through improvement in relating to various e-governance initiatives. the workflow mechanisms and associated National Awards for e-Governance were office procedure manuals. The DARPG is the also presented during the Conference. nodal agency for implementing the project. 20.3 Every year, the Department “e-Office” primarily involves workflow of Administrative Reforms and Public automation and knowledge management Grievances recognizes and promotes including document records management, excellence in e-Governance by awarding setting and controlling the workflow in the Government organization/Institutions organization, work allocation and tracking, which have implemented e-Governance maintaining audit trails, performance initiatives in an exemplary manner. benchmarking and generating operational National Awards for e-Governance are MIS. The project is being implemented given in the following categories: through NIC.

(a) Excellence in Government Process DAR&PG has adopted a phased plan Re-engineering; for e-Office implementation across the (b) Exemplary Re-Use of ICT based Solutions; Ministries/Departments of GOI. The project was initially launched in 3 pilot sites i.e., (c) Outstanding Performance in Citizen- DAR&PG, Training Division of DoPT and Centric Service Delivery; e-Governance Division of Department of

210 Electronics and Information Technology 20.6 Improved Transparency in September 2010. 12 Ministries/ (v) Physical file would be converted to Departments were taken up during phase suitably redesigned e-files; 1 and 7 in phase 2. (vi) Easy tracking of the status and DAR&PG has also formulated and location of a file at any given point circulated Reports on Change Management of time will curb delays and facilitate Strategy, Business Process Reengineering exception reporting; and and Government Process Architecting (vii) The project would facilitate publication Framework to all Central Government of information through appropriate Ministries/Departments. websites. Central Secretariat Manual on e-Office 20.7 Better accountability through Procedure(CSMeOP) has also been monitoring of work and performance circulated by the Department. management 20.5 Objective (viii) Online availability of dashboards; (i) Workflow automation: All the alerts etc, so that the work done at activities shall follow well defined various levels can be monitored and workflow processes, most of which assessed regularly; and are automated and performed by the 20.8 system through the use of generic Confidentiality and security customizable electronic file system; (ix) This is a pre-requisite of electronic handling of files of Government (ii) Automation of Routine Tasks: Routine tasks that do not require any decision Ministries and Departments and the by a user, can be automated and requisite security will be ensured performed at regular intervals by the under e-Office; system; (x) Proper access control would be (iii) Quick Access to Information: e-Office implemented; would provide a systematic approach (xi) Highly secure technology would be to storage, retrieval, communication, deployed; and integration and publication of (xii) Security audit will be mandated. information available in different formats such as documents, statistics 20.9 Modern Office Environment etc. (xiii) Facelift of traditional offices will be (iv) System would be able to handle taken up alongside required volumes and types of files.

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(xiv) Less paper office services to citizens and other government customers. Most governments around the 20.10 Improved capacity and legal world have integrated e-Governance into enablement of electronic office their broader public sector modernisation (xv) Capacity of staff to be built to operate agendas. The availability of skilled workforce in the e-Office environment; and with good capacity for learning is essential (xvi) Office procedures and other related for e-Governance, along with other factors guidelines will be modified in like leadership, regulatory frameworks, conjunction with the implementation financial resources, organizational of e-Office conditions, and Information and Technology (IT) infrastructure. This is in line with a 20.11 Strategy popular opinion that staffing is one of the (a) Define technical standards; key factors in determining the success or failure of technology applications. In (b) Provide e-Manual (Central Secretariat fact, the survey of e-Governance projects Manual of e-Office Procedures); carried out by the World Bank revealed that (c) Create Role Models; successful e-Governance projects expend at least 10% their budgets on training. (d) Create a simple system for selection and Decision maker in the European Union operation of e-Office environment; have also emphasized the importance of (e) All the above would enable the new skills for effective implementation Department to develop a Standard of e-Governance projects. It is crucial to Roadmap; understand that investment in appropriate (f) Security/confidentiality. skill will ultimately pay off.

20.12 Master e-Governance Training The purpose of the document is to Plan under NeGP highlight the need of training for effective implementation of e-Governance DARPG has finalized Master e-Governance projects and also to develop a common Training Plan under NeGP in consultation understanding of a core training with DeitY and DoPT. It is being implemented curriculum. Master training plan outlines in e-Office enabled Ministries/Departments (i) core competency required by various in the initial phase. roles for e-Governance projects (ii) delivery e-Governance offers enormous potentials mechanisms, (iii) institutional Frame for improving the internal efficiency of the Work (iv) broad curriculum (v) feedback public sector and the delivery of public mechanism and (vi) certification.

212 CHAPTER-21

International Exchange & Cooperation

21.1 The Department of Administrative n Exchange of materials and Reforms & Public Grievances (International information

Exchange & Cooperation Division) is n Secondments of experts from working as the nodal point in respect of institutions across countries matters relating to international cooperation n Membership and exchange in the field of Public Administration and programme for Exchange visits Governance, which includes organizing and experiences sharing through programmes and visits of the foreign workshops, seminars, conferences delegations to India and visit of Indian delegation abroad as part of project/ n key government personnel bilateral measures taken up in accordance n Peer review mechanism on sharing with the Memorandum of Understandings of best practice MOUs/Agreements signed between 21.3 At present, there are four countries, India and other countries (bilateral or with whom MOUs have been signed: multilateral), viz, China, Brazil and South China and Singapore (bilateral), Africa and in respect of the cooperation South Africa and Brazil (under with other international organizations of IBSA trilateral). This involves which the Ministry of Personnel, Public exchange of visits and undertaking Grievances and Pensions is an institutional programmes/projects and activities member. under the existing MOU in the 21.2. It enables the sharing of information, field of Civil Services, Personnel best practice and personnel across Management, Public Administration national governments. The component was and Governance. introduced in 2007-2008 with a mandate Cooperation with International to conduct the following activities: Institute of Administrative n Exchange of experts and joint research Sciences (IIAS),Brussels, Belgium: on comparative studies 21.4 The Ministry of Personnel, Public

213 Annual Report 2012-2013

Grievances and Pensions (Department Public Administration and Management Administrative Reforms and Public (CAPAM), with its headquarters at Ottawa, Grievances) is an institutional member of Canada, is a membership organization the International Institute of Administrative dedicated to strengthening public Sciences (IIAS) since 1998. The membership management and consolidating democracy is being renewed every year by paying the and good governance throughout the requisite fee. Commonwealth. It was formed in 1994 The International Institute of Administrative as a result of decisions taken at the Sciences (IIAS) with its headquarters at Commonwealth Heads of Government Brussels, Belgium, was established for the meetings in Harare in 1991. Since inception, purpose of promoting the development of CAPAM has grown to a network of over Administrative Sciences, better organization 1100 members across the Commonwealth and operation of public administrative countries. agencies, improvement of administrative The Ministry of Personnel, Public matters and techniques and for the Grievances and Pensions, Government progress of International Administration. of India became an institutional member At the international level, it is devoted of CAPAM in 1997. The membership to the study of public administration. In enables the Government of India to keep the field of comparative studies, it alone pace with the latest developments in the provides a forum for presenting and field of public administration, through discussing practical experiences and participation in various programmes of theoretical analysis of specialists of public CAPAM viz; International Innovations administration from all regions of the Awards Programme, International world. Additional Secretary (AR&PG), Innovations Cascading Programme, in ex-officio capacity is the member of international meetings, seminars and the Council of Administration (formerly conferences organized by CAPAM, as known as Executive Committee) of well as through various publications, IIAS. journals and study reports issued Cooperation with Commonwealth by CAPAM. Secretary, Department of Association for Public Administration Administrative Reforms and Public and Management (CAPAM), Ottawa, Grievances, Ministry of Personnel, Canada: Public Grievances and Pensions, as a Government of India nominee, in an ex- 21.5 The Commonwealth Association for officio capacity, is the member of the

214 Board of Directors. of the public sector. CAPAM Biennial Conference, Way Forward 2012 21.7 India and Commonwealth 21.6 The Commonwealth Association for propose to institute an annual “India Public Administration and Management Commonwealth Symposium on Conference (CAPAM) 2012 was organised Public Service Excellence”. The aim by the Department of Administrative is to promote professionalism and the Reforms & Public Grievances (DARPG) visibility of public service across the from 24 – 26 October, 2012 in New Commonwealth by sharing a common Delhi in association with CAPAM and tradition in public administration, its Commonwealth Secretariats. More than members have much to learn from each 300 delegates from the Commonwealth others’ experience. The Symposium will countries were present at the Conference. also foster the spirit of excellence in Public Administration and in doing so, to The theme of the Conference was ‘A acknowledge, recognise and disseminate Public Service Fit for the Future’. The the innovative and extraordinary Commonwealth Forum deliberated on achievements and remarkable work how can the public services remain done by civil servants and public sector relevant, effective and on the cutting edge institutions in improving public service as it strives to meet its mandate. The governance and delivery, and the quality deliberations focussed on innovative ideas of life of citizens and communities. contributed to Public Service Excellence and the opportunities and challenges for A book ‘Public Service in India - A greater collaboration in achieving national Country Profile’ and a commemorative objectives. It was noted that better postal cover, were also released by Shri governance is associated with improved V. Narayanasamy, Hon’ble Minister of investment and growth. Productivity growth State for Prime Minister’s Office and the is higher in better-governed countries. Ministry of Personnel, Public Grievances Therefore, effective public administration and Pensions on the occasion. Through is essential for long-term economic growth, this book, an effort has been made to poverty reduction and job creation. Over portray the evolution of public service the past decades, several countries have and its reforms from the British Raj till undertaken incessant reforms geared present day India. The country profile towards improvement in the performance covers the developments, practices and

215 Annual Report 2012-2013 learning gained during the transformation Ministerial level meeting with an objective from controlled economy to a liberalized to deepen and broaden the dialogue and one. the sharing of knowledge, experiences and best practices to build up excellence in 21.8 Commonwealth Ministers’ public administration. Forum Retreat was also held in conjunction with the Conference where CAPAM International Innovations deliberations were focussed on the theme Awards Programme 2012: “The Role of Public Administration in 21.9 The CAPAM International Economic Growth and Job Creation”. Innovations Awards Programme 2012 All participating Ministers discussed on the theme “Innovations in the Public the issues concerning impact of current Service” was held in conjunction with global economic crisis on employment CAPAM Biennial Conference (24-26 in wealth and job creation, improving October, 2012). One award was given for governance in their respective countries each categories noted below. In addition, and shared information on steps taken one Gold Medal is awarded to the overall towards reforming their administration. winner from out of the winners in each A need was felt for more practice oriented category: dissemination on improving public services in place of theoretical and discussion (i) Innovations in Public Service oriented approach. It was also stressed that Management & Accountability public service organizations are essential (ii) Innovations in Government Services tools of government for achieving national and Programmes objectives and priorities. (iii) Innovations in Citizen Engagement Adopting the resolution on behalf of the and Dialogue Commonwealth Minister’s Forum, Shri (iv) Innovative Use of Technology in the Narayanasamy, Minister of State for Public Service Prime Minister’s Office and the Ministry of Personnel, Public Grievances and Pensions CAPAM had received over 111 reaffirmed the importance of effective submissions from countries across the public administration and urged that the Commonwealth. On the basis of the Commonwealth Heads of Government assessment of the submissions done by Meeting (CHOGM), 2013 scheduled in Sri the CAPAM International Jury, CAPAM Lanka to consider elevating Commonwealth had submitted a list of twelve finalists Public Service Ministers Forum to a for CAPAM International Innovations

216 Award Programme 2012. Out of twelve met in Brasilia (Brazil) on September finalists, two were from India. One finalist 13, 2006 for the 1st Summit meeting of in the category of “Innovations in Public the India-Brazil- South Africa dialogue Services Management” was Electronic forum. Also desiring to promote trilateral Service Level Agreement submitted by exchange of cooperation in the field of Department of Information Technology, Public Administration and Governance Govt. of NCT of Delhi) and the other between the three countries in accordance in the category of “Innovative Use with their respective national legislation on of Technology in the Public Service” the basis of equality and mutual benefit, was Sugarcane Information System India, Brazil and South Africa agreed to submitted by Sugarcane Commissioner, enter into an MOU. Pursuant to the IBSA Uttar Pradesh. Finally, ‘Sugarcane Summit decision as contained in the Joint Declaration issued on the occasion, an IBSA Information System’ of India won the Working Group on Public Administration overall Gold medal of CAPAM International (WGPA) has been set up. The Indian side in Innovation Award, 2012 and also the best the Working Group is headed by Secretary, innovative project in the given category. Department of AR & PG. This was a moment of great pride for India. The IBSA Working Group on Public Administration has been assigned a key India-Brazil-South Africa (IBSA) role in the consolidation and advocacy Forum: of work on Governance and Public 21.10 Recognizing the emergence and Administration. The Working Group on consolidation of IBSA initiatives and Public Administration started working collaboration at regional and global level in August 2006; it has since held seven for promoting good governance and wishing meetings and adopted the following areas to strengthen South-South cooperation, of cooperation: the three countries acknowledge that joint (i) Integrated monitoring and efforts and collaboration will position them evaluation as active players in helping to direct the (ii) E-governance Public Administration and Governance towards democratic values and social (iii) Human Resource Development inclusion. (iv) Citizen oriented service delivery

The Prime Minister of India, the President (v) Anti-corruption and ethics of Brazil and the President of South Africa (vi) Accountability and Transparency

217 Annual Report 2012-2013

Collaboration in these areas represents wide ranging web-based resource and an the essence of the agreed upon MOU interactive platform for the IBSA partners which has been signed on October 17, to facilitate among them an exchange 2007 in South Africa, during the 2nd IBSA of ideas and knowledge on public Summit. Necessary action is underway administration. to implement the IBSA MoU through an The purpose of the web portal is to annual Programme of Action, identifying create a knowledge base for sharing IBSA various projects/programme for exchange experiences and best practices in the field among IBSA countries. of public administration and development The three countries have shown maturity related issues. and eagerness to collaborate on regional India, Brazil and South Africa reaffirmed and global democracy and governance, their commitment to further strengthening economy and social commitments. The their trilateral cooperation through this establishment of IBSA Working Group on forum. The IBSA web portal is a landmark Public Administration has ensured that achievement in mutual cooperation of their engagements, advocacy and influence the three countries in the field of public on Public Administration and Governance administration and governance, providing are sustained at global, regional and further impetus to the already flourishing national levels. This has further IBSA relationship. strengthened and provided a greater impetus to the already flourishing South- India-China cooperation in the South relationship. field of Civil Services, Personnel India- Brazil-South Africa Web Management and Public Portal on Public Administration Administration.

21.11 The India-Brazil-South 21.12 A Memorandum of Understanding Africa (IBSA) web portal on Public between the Ministry of Personnel, Administration was launched on Public Grievances and Pensions, Government of India and the Ministry of 30.11.2010 by Secretary, Department Human Resources and Social Security of Administrative Reforms & Public of the People’s Republic of China on Grievances (Shri Ramesh C. Misra) under Co-operation in the field of Civil services, IBSA Co-operation Programme in the field Personnel Management and Public of Public Administration and Governance. Administration has been signed on 27 The web portal which is a virtual centre May, 2010 during the visit of President of of excellence in public administration is a India to China from 26 to 31 May, 2010.

218 21.13 Areas of Co-operation under the Resources and Social Security held a 2-day MoU : meeting in New Delhi with Indian side on 15-16 May, 2012. i. Capacity Building and Skills Upgradation. 21.14 During the official level meeting held on 15th May, 2012, a Plan of Action for ii. Improved systems of Public exchange of cooperation between the two Service Delivery. sides was finalized. During the Ministerial level meeting held on 16th May, 2012, the (a) Customer Oriented Services Plan of Action was adopted by the two sides. (b) Quality Management in The Indian side in the Ministerial meeting Government was led by Shri V. Narayanasamy, Hon’ble (c) Public Grievance Redress Minister of State for Prime Minister’s Office Mechanism and the Ministry of Personnel, Public Grievances and Pensions. iii. Human Resources 21.15 A four member Ministerial level Development–Civil Services delegation led by Shri V Narayansamy, (a) Recruitment Process and Policies Hon’ble Minister of State for Personnel, Public Grievances and Pensions and (b) Promotion Policies/Career Progression Prime Minister’s Office, Government of Policies India visited China from 14-17 January, (c) Performance Appraisal 2013 to carry forward the implementation (d) Mechanism/Machinery for amicable of the Memorandum of Understanding resolution of disputes between (MoU) in the field of Civil Services, Government and its employees Personnel Management and Public including the mechanism for Administration entered into between personnel arbitration Government of India and Government of China and the Plan of Action adopted in iv. Human Resources the last meeting. Management in Public Sector v. Public Sector Reforms A 6-member Chinese delegation headed by Mr. Yin Weimin, Minister of Human

219

CHAPTER- 22

Documentation and Dissemination Division

22.1 The Documentation and for their replication in other States/UTs or Dissemination Division of the Department elsewhere. primarily carries out the activities The activities dealt by the Division are of documentation, incubation and detailed below:- dissemination of good governance practices of Centre, State/Union Territory (i) Financial Assistance to Governments with a view to sharing of State Governments /UT experience with each other and replication Administrations for professional elsewhere. Besides, the Division also brings documentation and dissemination out periodic publications and maintains of ‘Good Governance Practices’: repository of reference material concerning The objective of the scheme is to provide public administration, management, financial assistance to support professional information technology, human resource documentation and dissemination of good development in the shape of rich and well governance initiatives by the State/UT equipped library. Governments with a view to sharing experience 22.2 State Governments and Union with each other and replicate elsewhere. Till Territory administrations have taken date this Department has granted financial several initiatives in good governance from assistance for professional documentation of time to time. However, the documentation 62 good governance initiatives of 21 different of the process of conceptualizing and States/UTs. In the fiscal year 2012-13, implementing these initiatives/practices the Department has sanctioned financial is often confined to newspaper reports and assistance of Rs.3 lakh each for professional official briefs. This is largely due to the fact documentation of the following nine initiatives that the people involved in the process have of State Governments: little time or patience to document it and in the absence of professional documentation, a) The Turnaround of Bihar Rajya Pul it is not possible to make an evaluation of Nirman Nigam (BRPNN), Government these initiatives with a view to take steps of Bihar

221 Annual Report 2012-2013 b) Flood Early Warning Systems - A i) ‘e –Auction’, Finance Department, Warning Mechanism for Mitigating Govt. of Karnataka Disasters during flood, Government (ii) Series of Presentations on Best of Assam Practices: c) Compendium of initiatives of In order to facilitate replication of the Government of Karnataka - successful good governance initiatives - Maintenance of Gram Panchayat in other states, a novel initiative was Accounts in Double entry taken by the Cabinet Secretary in system January 2005 with the introduction of presentation series on best practices. - Panchatantra – Development & Presentation is being organized before Maintenance of Panchatantra a select group of Secretaries and senior software, officers of State Governments and Central - Development & maintenance of Government Departments. Champions software for monitoring works of the best practices are called for undertaken and programmes making the presentation. Already 21 implemented, such presentations on diverse topics were made which were well-attended by - Capacity Building Activities senior officers from the Central as well d) Automated real time Canal Water as selected State Governments. This Management, Govt. of Karnataka year, presentations were organized on 13.07.2012 on (i) Village Health e) Electronic Payment & Application and Nutrition Day in Convergence Mode, System of Scholarships( e-Pass), Govt. Tripura; (ii) Participatory Scientific of Andhra Pradesh Watershed Management in Gujarat; f) Mee Seva, Govt. of Andhra Pradesh and (iii) e-Check Post, Karnataka. g) Good governance Practices in This has proved to be a useful platform for the social Development Sector of sharing of experiences of the champions Rajasthan, Govt. of Rajasthan of successful initiatives as also for learning lessons from the successes and h) Status Survey of Hospital & School failures. It is our experience that there is Buildings in Guwahati City and no dearth of innovative ideas and projects Retrofitting Solutions, Govt. of in our country. It is very much required to Assam

222 painstakingly scale these up and replicate and Right to Information and dissemination them to other states so that the successful of best practices has been adopted by the initiatives do not remain confined to islands Department of Administrative Reforms of excellence only. & Public Grievances. The Regional

Cabinet Secretary addressing the delegates during Presentation on Best Practices

(iii) Regional Conferences on “Reforms Conferences are being organized with for Citizen Centric Governance”: a view to bring National and State level organizations along with other Consequent to the ‘Conference of Chief stakeholders including NGOs, Ministers’ held in 1997, an Action Plan to intelligentsia, media etc. on the same facilitate Citizen Charter and accountable platform to share experiences in the administration, effective and speedy public formulation and implementation of good grievances redress system, transparency governance practices. Senior Officers

223 Annual Report 2012-2013 of the Central and State Governments at Guwahati on 8-9 November, 2012. responsible for implementing good The main objective of the Conference governance practices including Citizen is to generate awareness amongst the Charters, officials from cutting edge level, participants about the recent reforms for representatives of the NGOs/consumer promotion of good governance. Senior organizations, etc. will participate in the officers of Government of India Conference. This year, the Department responsible for implementing good has organized Conference for the States/ governance, officers from States UTs in the Southern & Central Region at Governments and experts in the area Hyderabad on 5 – 6 October,2012 and for of governance and administration are Eastern and North-Eastern States/UTs the main partner/participants of these conferences. (iv) Publication of Book: This Division is engaged in organizing lecture series / presentations etc. of best practices across the country. These lectures / presentations are immensely useful for the administrators and the dissemination of success stories would facilitate replication of the same Regional Conference, Guwahati, 8-9 elsewhere also. As such, publication of November, 2012 books containing a compilation of these lectures / presentations would also go a long way in facilitating dissemination and eventual replication. The Division has already published a series of books on the subject. These are - Ideas that have Worked, Vichar Jo Kamyab Huye (Hindi version of Ideas that have Worked,) Learn from Them, Inse Seekhe (Hindi version of Learn from Them), Splendour in the Grass, Roofless Towers, Regional Conference, Hyderabad, 5-6 October, Management by Listening, In Search of 2012

224 Light, People First and Some gems Some Resources and Case Studies relevant to the Pearls. profile of users visiting the repository. The Digital Repository is envisaged as a tool (v) Production of Documentary to enable capture, organize, store for easy Films on Best Practices: retrieval of digital contents with respect to One of the objectives of the Department the various selected case studies of “Good of Administrative Reforms & Public Governance Practices” in India and abroad. Grievances is to promote best practices. The GKC Portal can be accessed at www. Many States have achieved excellence in indiagovernance.gov.in . various aspects of administration and The portal aims to assist civil servants to service delivery. It would be useful to seek practical and implementable solutions gain from the experiences of each other to the day-to-day challenges they face. by exchange of ideas. The Department is It serves as a platform for collaborative engaged in producing documentary films knowledge exchange for the improvement on best practices across the country. of governance. It also offers a widespread These films are immensely useful for the and reputed lot of governance knowledge administrators and the dissemination of that civil society can utilize to understand success stories would facilitate replication the nuances of civil service practices and of the same elsewhere also. Forty three reforms. At present, the portal consists of such documentary films are already 240 well documented best practices and produced and eighteen more are in the 544 case studies, working papers, toolkits, pipeline. policy briefings, etc. (vi) Governance Knowledge (vii) Conference of Secretaries (AR) Centre (GKC): of all States/UTs : The Department of Administrative Reforms The objective of this new initiative is (i) and Public Grievances has taken up an to create a national platform to share initiative to design and develop a web based experiences of the states in the field of repository of good governance initiatives reforms/initiatives undertaken by them and best practices. The GKC encompasses to improve public service delivery, make web based digital repository as also a the administration effective, transparent support team comprising domain experts, and accountable; and to make the resource persons, analysts along with administration citizen friendly, (ii) technical professionals who continuously Challenges faced by the State Government ensure dynamic updation of Knowledge to achieve the above goal and (iii) fulfill the

225 Annual Report 2012-2013 expectation of the State/UT Government provide forum for frank exchange of views from Department of AR&PG, GOI. and opinions among administrators, academicians, scholars and others The fourth Conference was held on interested in public administration and 16th July, 2012 at Vigyan Bhawan, New public sector management. The focus of Delhi. Hon’ble MoS (PP) inaugurated the journal is on application of management conference. techniques to practical situations of public administration as well as on conceptualisation of principles of good management based upon experience of live situations.

(ix) Publication of ‘Civil Services News’ – A monthly newsletter:

The newsletter is being brought out since January 1988 for serving and retired Government servants. The main objective Minister of State (PMO & PP) addressing the AR of the priced publication is to act as an Secretaries on 16.07.2012 effective medium for transmission of (viii) Publication of ‘Management In information to civil servants on the latest Government’ - A Quarterly Journal: developments taking place at the Centre with regard to personnel management, Department of Administrative Reforms pensions, administrative reforms and and Public Grievances is bringing out public grievances and other matters of a quarterly journal “Management in interest to the civil servants. Government” since 1969 in order to

226 227 Annual Report 2012-2013

Annexure –II

List of Awardees of the Prime Minister’s Awards for Excellence in Public Administration 2010-11.

I. Award Category –Individual

1. Ms. M. Manimekalai, IFS

Initiative: Rendering selfless service to evacuate Indian Nationals amid civil war in Libya

II. Award Category – Group

Team Members

1. Ms.Saumya Gupta, IAS

2. Dr. S. N. Choudhuri

3. Shri Amalendu Bhowmik

4. Shri Pinaki Acharya

IIInitiative: Village Health and Nutrition Day in Complete Convergence Mode, Tripura

III. Award Category – Group

Team Members

1. Shri Madhav Lal, IAS,

2. Shri Kuldeep Khoda, IPS

3. Shri B R Sharma, IAS

4. Shri B.B.Vyas, IAS

5. Shri R.K.Varma, IAS

Initiative: Conduct of Panchayat Elections in Jammu and Kashmir

IV. Award Category – Organisation

Gujarat State Watershed Management Agency

Initiative: Participatory Scientific Watershed Management in Gujarat State

228 Annexure –II Annexure-III

List of Awardees of the Prime Minister’s Awards for Excellence in Books Published by Department of Administrative Reforms & Public Grievances Public Administration 2010-11. Year of I. Award Category –Individual Title of the Book Remarks Publication 1. Ms. M. Manimekalai, IFS 2004 Ideas that have Worked Initiative: Rendering selfless service to evacuate Indian Nationals amid 2007 Learn from Them civil war in Libya 2008 Splendour in the Grass 3rd Civil Services Day, 2008 II. Award Category – Group

Team Members 2008 Roofless Towers

1. Ms.Saumya Gupta, IAS 2008 Management by Listening

th 2. Dr. S. N. Choudhuri 2009 Bringing Your Own Bytes 4 Civil Services Day, 2009

3. Shri Amalendu Bhowmik 2009 ‘In se Seekhe’ (Hindi translation of Learn from Them) 4. Shri Pinaki Acharya 2009 ‘Vichar Jo Kamyab Rahe’ (Hindi transla- IIInitiative: Village Health and Nutrition Day in Complete Convergence Mode, Tripura tion of Ideas that have Worked)

III. Award Category – Group 2010 In Search of Light 5th Civil Services Day, 2010

Team Members 2011 People First 6th Civil Services Day, 2011

1. Shri Madhav Lal, IAS, 2012 Some Gems Some Pearls 7th Civil Services Day, 2012 2. Shri Kuldeep Khoda, IPS 3. Shri B R Sharma, IAS Some Gems Some Pearls how these were conceived, planned and implemented involving all stakeholders, 4. Shri B.B.Vyas, IAS 22.3 The quest for meeting challenges including citizens, in the complex field for satisfying peoples’ needs has often led 5. Shri R.K.Varma, IAS of public administration. Based on to innovation in governance. Some gems Initiative: Conduct of Panchayat Elections in Jammu and Kashmir authentic experiences, closely reasoned, Some Pearls showcases some successful meticulously written, and profusely IV. Award Category – Organisation innovations by civil servants which have documented, this book will be a source Gujarat State Watershed Management Agency had indelible and positive impact on the of inspiration to others for walking the life of the common man. The initiatives path of innovation in public service Initiative: Participatory Scientific Watershed Management in Gujarat State undertaken by the champions describe delivery.

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Summary For Annual Report An online system called the Centralized 2012-13 Public Grievance Redress and Monitoring System (CPGRAMS) has been developed 22.4 Public Grievances (Pg) and introduced by NIC, in DARPG, from 22.4.1 Improvements in a system for 2007 onwards. The CPGRAMS has been redress of grievances, and a system for improved and upgrades continually, and bringing improvement in public service as in 2012-13, it interlinks 105 Central delivery are the two broad work areas of Ministries / Departments / Organizations, PG Division. along with about 6000 field offices spread across the country. The number of field 22.4.2. All aspects of (a) Redress of Public units on CPGRAMS has increased from Grievances, in general, and (b) Grievances 1500 in 2010-11 to 6000 in 2012-13. In pertaining to Central Government, in the year of this Report the Hindi version of particular, are in the domain of Public CPGRAMS has also been introduced. The Grievances Division. For this the Division System also enables the citizens to give has put in place a system called ‘ Grievance their satisfaction feedback through a very Redress Mechanism (GRM) in Government simple format. of India’, and issued Guidelines thereon. The main components of the GRM include 22.4.4. Major initiatives during the year (i) A Director of Grievances in each Central include three new initiatives under Quality Ministry / Department / Organization Management System ‘Sevottam’, namely, (i) as the nodal officer (ii) Timelines for Studies of the Right to Services Legislations acknowledgment and redress of grievances, by State ATIs (ii) Establishment of (iii) publicity to the grievance redress system Sevottam Training Cells in the State ATIs. (iv) No prescribed form or fee for redress of (iii) District Level Workshops on Sevottam. grievances, (v) Regular Monitoring and (vi) The Citizens Charters created from 1997 Periodic review of grievances to identify onwards, have been upgraded to Sevottam the grievance prone areas for process Compliant Citizen’s / Client’s Charters by change (vii) Grievance Redress mechanism 62 Central Ministries / Departments. as a mandatory part of every Citizen’s / National Conference on Client’s Charter. e-Governance 22.4.3. Through application of ICT the 22.5 The Department of Administrative Grievance Redress Mechanism has been Reforms and Public Grievances along- made online to facilitate the citizens. with the Department of Electronics and

230 Information Technology and in association 22.7 16th National Conference on with one of the State Governments has e-Governance is being organized on been organizing the National Conference 11th & 12th February, 2013 at Jaipur, on e-Governance every year since 1997. Rajasthan. This Conference provides a platform to the The theme of the conference is Towards an senior officers of the Government including open Government. IT Secretaries of State Governments, IT The sub themes are:- Managers of the Central Government, and Resource Persons, Experts, Intellectuals (i) leveraging social industries from the industry and academic (ii) e-Governance infrastructure & institutions etc. to discuss, exchange challenges views and experiences relating to various (iii) Socio Sector Programmes. e-governance initiatives. 22.8 e-office - A National Mission 22.6. The 15th National Conference Mode Project under the National on e-Governance was held on February e-Governance Plan, approved by the 8-9, 2012 in Bhuvneshwar, Odisha Cabinet e-Office is one of the Mission under the joint auspices of Department Mode Projects (MMP), under the of Administrative Reforms and Public national e-Governance Plan (NeGP). Grievances, Government of India, The Project is aimed at significantly Department of Information Technology, improving the operational efficiency Government of India and Directorate of of Central Government Ministries and Information Technology, Government Departments through improvement of Odisha. The theme of the Conference in the workflow mechanisms and was “Towards an effective electronic associated office procedure manuals. service Delivery” and it was attended The DAR&PG is the nodal agency for by senior Government officers and implementing the project. “e-Office” intellectuals from industry, academia primarily involves workflow automation and civil society and provided a and knowledge management, including platform to them to discuss, exchange document records management, views and experiences relating to setting and controlling the workflow various e-governance initiatives. in the organization, work allocation National Awards for e-Governance were and tracking, maintaining audit presented during the inauguration of trails, performance benchmarking and this Conference. generating operational MIS.

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Recent initiatives has so far considered twelve reports. The decisions of GoM on these reports are at 22.9 The project was launched in 3 various stages of implementation. The pilot sites i.e., DAR&PG, Training Division report on ‘Combating Terrorism (Eighth of DoPT and e-Governance Division of Report)’ has been handled by the Ministry Department of Information Technology of Home Affairs and it is understood that in September 2010. The project is being necessary action has already been taken implemented in a phased manner through on this report. Thus, in all 13 Reports NIC. 12 Ministries / Departments are have been considered, so far. Remaining being covered during the Phase-I and 7 in 2 Reports (Report No. V and X ) are under Phase -2. consideration of the GoM. O & M 22.12 Recent initiatives in Recent Initiatives administrative reforms: Record Retention Schedule: Holding of GOM on the following two pending reports of ARC 22.10 The last Record Retention Schedule (RRS) was brought in the year 2004. Keeping l The first meeting of GoM on the 5th into consideration the recommendations of Report was held on 17.08.2012 & 2nd Administrative Reforms Commission subsequently on 26.02.2013. and enactment of the Right to Information l The first meeting of GoM on the 10th Act 2005; and need to preserve electronic Report was held on 19.10.2012 and records, the RRS has been revised and subsequently on 24.01.2013. finalized after receiving the suggestions for revision from all Ministries/Department. Institutional mechanism for implementation of accepted Administrative Reforms recommendations of 2nd ARC 22.11 The Second Administrative Reforms Commission (ARC) was constituted on 22.13 In addition to the existing 31.08.2005. It has presented 15 Reports monitoring mechanism CoS in its meeting to the Government for consideration. The held on 06.11.2012, interalia, decided for Core Group on Administrative Reforms an institutional mechanism as under – (CGAR) under the Chairmanship of (a) Secretaries of Ministries / Departments Cabinet Secretary examined all the concerned may review and monitor reports. The Group of Ministers (GoM) the progress on implementation of the

232 recommendations on a monthly / bi- acquaint them with the ARC monthly basis. The implementation recommendations. may also be monitored through CoS (g) DARPG may prepare a detailed or the Group of Officers once every paper on the independent third quarter. party assessment proposed to (b) DAR&PG may address the State be conducted on implementations Governments requesting them to of the accepted ARC constitute a Committee under the recommendations. chair of Chief Secretary for expediting the pace of implementation of the ARC Civil Services Day recommendations. 22.14 Government of India from the year 2006 has started celebrating 21st (c) The Ministries / Departments concerned may furnish the action of April every year as ‘Civil Services Day’ taken report on the recommendations as an occasion for the civil servants to of ARC in the format prescribed by rededicate themselves to the cause of DARPG and to include the same as a citizens and renew their commitment part of the monthly DO letter sent by to public service and excellence in the Secretaries to Cabinet Secretary. work. First such function was held in Vigyan Bhavan on 21.04.2006. On the (d) DARPG may develop modules to occasion of the Seventh Civil Services sensitise officers at various levels of Day on 21.04.2012, the Prime Minister All India Services / Central Services presented the Awards for Excellence in and State Services at the training Public Administration for the year 2010- academies / institutes. 11 to four initiatives in three categories (e) DARPG may address the Academies, viz., individual, group and organization. A both National and States and the book on administrative reforms initiatives Administrative Training Institutes ‘Some Gems Some Pearls’ compiled by (ATIs) to include the recommendations this Department was also released on of the ARC appropriately as a module the occasion. Besides this, there was as in the induction and mid-career talk on ‘Evolution of a Brand of Integrity’ training curriculum. by former President Dr. A. P. J. Abdul (f) DARPG may organize training Kalam. The next Civil Services day will of the faculty / trainers and be held on 21.04.2013.

233 Annual Report 2012-2013

Prime Minister’s Award to interact with the State Administrative for Excellence in Public Reform Secretaries. Such an interaction Administration: has manifold advantages- (i) DAR&PG can influence the Administrative Reforms 22.15 The Government of India has in the State, (ii) Discuss cross cutting instituted ‘Prime Minister’s Awards for reforms issues across states, and devise excellence in Public Administration’ programes/ Schemes for addressing the to acknowledge, recognize and reward same, (iii) Develop a community of reform the extraordinary and innovative work practitioners etc. To develop a community done by officers of the Central and State of reform practitioners an annual Governments. There are a maximum of 15 conference of the Administrative Awards, given under individual, team and Secretaries from State Governments has organization categories. been organized by DAR&PG. The ideas Chief Secretaries Conference generated by the participants in the conference have been documented by 22.16 From the year 2010 onwards the DAR&PG. So far four annual conferences Government has also institutionalized of AR Secretaries have been organized by the event of Annual Conference of Chief this Department in 2009, 2010, 2011 and Secretaries. The first such Conference was 2012. held on 1-2nd February, 2010. The Second Annual Chief Secretaries Conference was ‘Conference of District Collectors’ held on 4th-5th February, 2011 and the 22.18 The Department endeavors to third Chief Secretaries’ Conference was identify Best Practices with a view to held on 3rd-4th February, 2012. All the disseminate them and facilitate innovation Conferences were inaugurated by the /adaptation / replication in other States/ Prime Minister. UTs. With this vision, a ‘Conference of District Collectors’ was organized on 11th AR Secretaries Conference - 12th January, 2013 at Vigyan Bhawan 22.17 Driving the reform process at Annexe, New Delhi. The conference various levels by providing technical institutionalizes the process of interaction expertise for evaluation and promoting among the District Collectors who have effective programme implementation by done an exemplary job in the field. Shri V. way of application of new skills, technology, Narayanasamy, Hon’ble Minister of State resources and other measures. Earlier for Personnel, Public Grievances and and there was no forum available for DAR&PG PMO Pensions inaugurated the event

234 and also addressed the participants. Shri National Programmes were effectively Jairam Ramesh, Hon’ble Minister for Rural delivered. The National Institute of Development had chaired the session on Administrative Research (NIAR), a unit Law and Order on 12.01.2013. Secretary of Lal Bhadur Shastri National Academy of (Personnel), Secretary (Home), Secretary Administration (LBSNAA) Mussoorie, (Planning Commissions), Secretary (Land was entrusted with the assignment for Resources) and other senior officers of developing necessary generic tools/ Government of India also participated framework relating to Social Accountability in the panels on various subject such which could also be adopted in various as Health, Public Distribution System, social sector schemes/programmes of the Law and Order and LWE, Education, Government of India. Land Resources, Drinking Water & Committee of Secretaries (CoS) considered Sanitation and miscellaneous issues and mainstreaming the Social Accountability share their vast experience in the field of Tools in all the Social Sector Schemes of administration. Shri Ajit Seth, Cabinet the Government, run by the Government Secretary had delivered the valedictory of India, including PPP Projects, in the address. Around 40 District Collectors in the meeting held on 06.01.2012. As attended the two day conference. per the decision taken in the meeting, Ministry of Rural Development furnished Department of Administrative Reforms a detailed note on Social Accountability and Public Grievances is also conducting Measures under MGNREGA. The note was studies under the Plan Scheme. They further circulated to all the concerned are as under :- Ministries/Departments with the request Study on Social Accountability to furnish their comments to this Mechanisms Department based on their own schemes/ 22.19 A study was initiated by the experiences. Comments received from the concerned Ministries/Departments were Department entitled “Social Accountability consolidated in the revised draft Note for Mechanisms” which would explore ways the CoS on broad parameters of Social and means of enhancing the ability of Accountability for further discussion in citizens (especially the poor and the CoS and forwarded to the Cabinet marginalized) to engage with public Secretariat, Planning Commission and servants and politicians in a more Department of Expenditure for their informed, direct and constructive comments before finalizing the said Note manner so that the services under the for CoS.

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Orientation Training Programme implementation of 2nd ARC for Assistants, Section Officers recommendations. and Under Secretaries In order to implement the 22.20 This Department has been recommendations both at the Centre implementing the orientation training and the State level, there is need to build of officers posted in various levels capacity in the institutions to impart in Ministries/Departments. The training to the officials at the induction Orientation Training programme is level, mid service and the normal training designed in close coordination with programmes. ISTM, CS Division, DOPT, Department The process of ‘Capacity Building’ involves of AR& PG and the line Ministry. ISTM the following aspect: structures the training design, training material and provide all coordination and Training and Facilitation logistics functions. The training design 22.21 Modules on 2nd ARC Reports are and content is designed in collaboration to be developed for sensitizing officers at with the Line Departments. In the first Induction and Mid/Senior levels of All phase and the second phase of the India Services/Central Services/State training programme officers from the Services by reputed academies of All India five/six Ministries of the Government of Services/Central Services. India were trained. The 3rd Phase of the ATIs in the States could similarly develop programme is being continued in the FY modules for sensitising officers /Mid/ 2012-13. It involves nine Ministries/ Senior level State Civil Services officers. Departments. However, DOPT has now For the above, the proposal is to provide been requested to mainstream the financial assistance of `2 lakhs for the programme. Central Institutions and 1 lakh for the The following are the new initiatives State Institutions for developing modules undertaken by the Department : as under:

I. Capacity Building of the i) Developing of modules for training of State/Central Institutions for trainers. Training of Trainers and for ii) Developing of modules for the various providing Training at various training modules like ‘Half day/One levels, for fast tracking day, two days, five days etc.,

236 For imparting training for ‘Training of conducting the study on ‘Evaluation / Trainers’ and at different levels- like Impact Assessment of the functions of Induction, Mid Career, Orientation, the District Collectors in States’ to NIAR regular trainings etc – in the Central at the cost of ` 76.93 lakh (Rupees Institutes as well as the State ATIs we may Seventy six lakh and ninety three provide funds to the extent of Rs.6 lakhs thousand only). for the Central Institutions. Similarly, for III Proposal for setting up of National imparting training for ‘Training of Trainers’ Centre for Land Governance – IMG, and at different levels- like Induction, Mid Thiruvananthapuram, Kerala. Career, Orientation, regular trainings etc – in the State ATIs we may provide funds to Institute of Management in Government, the extent of Rs.4 lakhs. The total cost for Thiruvananthapuram, Kerala al for the above proposal is Rs. 274 lakhs. setting up of the National Centre for Land II Study on the evaluation of Governance. The expenditure for the phase the functions of the Deputy I will be Rs. 12 lakh and for the phase II Commissioners/ District Collector. Rs. 18 lakh.

The Second Administrative Reforms The proposed National Centre for Land Commission in its 15th Report “STATE Governance at IMG will undertake AND DISTRICT ADMINISTRATION” training of officials of the Central as well suggested various measures for as State Governments as part of Capacity strengthening the functions of the Building in the area of Land Governance. Deputy Commissioners/ District The trainings envisaged are in the format Collector. National Institute of of Induction, In-service and Orientation Administrative Research (NIAR) will be programmes.

237

Chapter 23

Department of Pension and Pensioners’ Welfare

The Department of Pension & Pensioners’ v. CPF (India) Rules, 1962 Welfare was set up in 1985 as part of the In addition, formulation as well as Ministry of Personnel, Public Grievances interpretation of rules of New Pension and Pensions to cater to the Central System in respect of Central government Civil Pensioners across the country. This employees who entered into Central department is the nodal Department of Government Services on or after the Government of India for formulation 01.01.2004 has also been entrusted to of general policy on pension and other Department of Pension and Pensioners retirement related benefits, besides Welfare in terms of Government of India facilitating redressal of grievances relating (Allocation of Business) Rules, 1961. to pension and retirement benefits. The Department has taken a number 3. The Department of Pension & of steps over the years for streamlining Pensioners’ Welfare has developed a the pension administration system for web-based ‘Pensioners’ Portal’, a Mission greater convenience and welfare of the Mode Project (MMP) under the National pensioners. e-Governance Plan of Government of India. It was launched on March 30, 2. The Department of Pension and 2007 for public domain. The Portal is in Pensioners’ Welfare administers the operation for dissemination of pension following rules: related information as well as registration i. CCS (Pension) Rules, 1972 of pensioners’ grievances online. It has two components: (a) non-interactive ii. CCS (Commutation of Pension) Rules, and (b) interactive. The non-interactive 1981 part contains updated information on iii. CCS (Extra-ordinary Pension) Rules pension rules and various instructions - 1939 issued thereunder and the database of iv. GPF (CS) Rules, 1960. pensioners. The interactive part involves

239 Annual Report 2012-2013 pension road map, online calculation for will not be there for the Ministries/ pension, family pension, etc. and online Departments. This will facilitate registration of grievances of pensioners disposal of grievances for all Ministries/ and their redressal. Besides, around Departments which can now log on to 30 Pensioners’ Associations have also CPGRAMS and look into the pension been identified across the country in grievances. Earlier, they had to log on connection with implementation of the to CPENGRAMS & CPGRAMS separately. Portal. These Associations are expected to The updated version of CPENGRAMS has help pensioners in filing their grievances been well received by all stake holders. The on-line through CPENGRAMS and provide Department has been constantly holding the status on-line through CPENGRAMS. Review Meetings with the Nodal Officers They are also expected to pursue the of various Ministries/Departments cases with local authorities (i.e.State seeking their intervention for redressal of Level) and formulate the Annual Work pending pensioners’ grievances forwarded Plan with regard to various activities for by Department of Pension & Pensioners’ the welfare of pensioners.The Department Welfare to their Departments/Ministries. of Pension & Pensioners’ Welfare with the Workshop-cum-trainings were also help of NIC has developed an updated conducted by the Department to acquaint version of CPENGRAMS, which is the Ministries/Departments with the based on integration of the data base of features of CPENGRAMS. The Department Centralized Public Grievances Redressal also conducted Awareness Programmes for and Monitoring System (CPGRAMS), Pensioners/Pensioners Association under under the administrative control of the Pensioners Portal. During the current Department of Administrative Reforms & fiscal year, three such programmes were Public Grievances and the CPENGRAMS, conducted in Bhubaneshwar and Pune administered by Department of Pension & & Jammu for the Pensioners in May Pensioners’ Welfare. Under the updated 2012 and October 2012 & February 2013 version which was launched by Minister respectively. of State (Personnel & Pension) in October, 2011 the pension related grievances have The Plan Scheme “Pensioners’ Portal” has been combined with other grievances and been approved for continuation in the XII therefore receipt from multiple sources Plan period(2012-17).

240 4. Some of the important developments (d) Grant of full pension on of the recent past are indicated below: completion of 10 years of qualifying service (instead of 33 (i) CCS (Pension) Rules, 1972 have been amended to incorporate years of qualifying service); some of the decision taken on the (e) Raising of ceiling for gratuity from recommendations of the Central Rs. 3.5 lakhs to Rs.10 lakhs; Pay Commission. A notification (f) Continuance of family pension to in this regard has been issued on childless widow on remarriage; 8.6.2011 (g) Period of enhanced family (ii) Consequent upon implementation pension in the event of death of of the recommendations of the Sixth a Government servant while in Central Pay Commission (6 CPC), orders for revision of pension of the service increased from 7 to 10 pre-2006 and post-2006 pensioners years. were issued. In addition provisions (h) Ex-gratia lumpsum compensation regulating pension/family pension/ to families of employees who lost disability pension, etc. were further their lives in the performance liberalized. These include: of duty, enhanced from Rs. 5 (a) Enhancement of minimum lakh/7.5 lakh to Rs. 10 lakh/15 pension/family pension from lakh.

Rs.1275/- to Rs. 3500/- per (i) Grant of Constant Attendant month; Allowance to 100 percent (b) Minimum increase of 40 percent disabled pensioners who retired of the pre-revised basic pension in accordance with the CCS of pre-2006 pensioners/family (Extraordinary Pension) Rules. pensioners; (j) Grant of disability pension to (c) Grant of additional pension Government servants who have ranging from 20% to 100% to old rendered less than ten years of pensioners/family pensioners of service and got disabled and the age of 80 years and above; boarded out of service. Earlier

241 Annual Report 2012-2013

such government servants were of the recommendations of the Sixth entitled to only service gratuity Central Pay Commission. as the eligibility for disability (iii) The son/daughter of a Government pension was ten years of servant, suffering from any disorder service or disability of mind (including (k) Orders were issued to continue mentally retarded) or physically Family Pension @ Rs.3500/- crippled or disabled, would now p.m-payable in the case of be required to submit Medical Burma Civil pensioners even Certificate from a ‘Medical Board’ after the Government of (as laid down therein) once, if the Myanmar did not allow the same disability is permanent, and once after 10 years of the death of a in fiveYears if the disability is pensioner or till he would have temporary. attained the age of 65 years, (iv) Dependent disabled siblings (i.e. whichever is earlier. brothers/sisters) of a Government (l) Consequent upon acceptance servant/ pensioner allowed family of the recommendations of the pension for life. sixth CPC, the minimum pension (v) Family pension to the eligible family payable under ex-French Rules members of a Government servant/ was enhanced to Rs. 3500/- pensioner reported missing and whose p.m. to be effective from January whereabouts are not known, to be 1, 2006. Similar enhancement sanctioned after a period of 6 months was also agreed to in the case of reckoned from the date of filing of FIR ex-Portuguese pensioners by the with the police authorities. Union Territory Administration (vi) Special benefits in cases of death and of Daman and Diu. disability in service – Minimum ceiling The Department continues to issue of Family Pension and Disability necessary clarifications on various Pension enhanced (for Category matters/issues on retirement benefits ‘B’, ‘C’, ‘D’ & ‘E’) consequent upon and particularly in the context of various enhancement in the minimum ceiling orders issued on account of acceptance of Pension/Family Pension.

242 (vii) The amount of gratuity to be withheld orders have been issued to extend the on retirement of a Government servant benefits regarding gratuity, family towards any dues on account of pension, disability pension, etc. to the license fee and damages to the Central Civil Government Servants Government accommodation covered by the New Pension Scheme, occupied by him/her would now be on provisional basis. The payments 10% of the gratuity amount payable made in terms of these orders will be to the Government servant. The adjusted against the payments to be previous limit in this regard was made in accordance with the rules to 10% of the gratuity or Rupees one be notified. The Department is in the thousand, whichever was less. process of finalizing the rules with regard to employees falling under New (viii) The ceiling for payment of ex-gratia Pension System (NPS lumpsum compensation from all sources to the families of Central (x) Orders were issued to continue Government employees has been mobility of employees of the Central removed from 1.1.2006. The earlier Government, Central Autonomous ceiling for such payment in each case Organizations, State Government was Rs. 20 lakhs. State autonomous bodies appointed on or before December 31, 2003 and (ix) On introduction of the New Pension who were governed under the old Scheme, among others, the Central non-contributory Pension Scheme Civil Services (Pension) Rules, of their respective Governments/ 1972 and the Central Civil Services organizations in order to provide for (Extraordinary Pension) Rules were the continuance of pensionary benefits amended on December 30, 2003 based on the combined service in Considering the hardship being accordance with CCS (Pension) Rules, faced by the employees appointed 1972. on or after January 1, 2004, who (xi) Amendments to the CCS are discharged on invalidation/ (Extraordinary Pension) Rules, 1939 disablement and by the families have been notified vide Department’s of such employees who have died Notification No.33/2/2010- P&PW(F) during service since January 1, 2004, dated 15.2.2011.

243 Annual Report 2012-2013

5. Department of Pension & Pensioners i. 1.1.06 - Nil Welfare had notified Central ii. 1.7.06 - 2 per cent Civil Services (Commutation of Pension) Amendment Rules, 2010 iii. 1.1.07 - 6 per cent vide Gazette Notification No.2806 iv. 1.7.07 - 9 per cent dated 9.11.2010 regarding the v. 1.1.08 - 12 per cent amendments to Central Civil Services (Commutation of Pension) vi. 1.7.08 - 16 per cent Rules, 1981. vii. 1.1.09 - 22 per cent

6. Standing Committee of viii. 1.7.09 - 27 per cent Voluntary Agencies (SCOVA): ix. 1.1.10 - 35 per cent A Standing Committee of Voluntary Agencies (SCOVA) has been set x. 1.7.10 - 45 per cent up by the Department under the xi. 1.1.11 - 51 per cent Chairmanship of MOS (PP) with xii. 1.7.11 - 58 per cent a view to provide feedback on the implementation of policies/ xiii. 1.1.12 - 65 per cent programmes of this Department xiv. 1.7.12 - 72 per cent besides mobilizing voluntary efforts to supplement the Government action. To enable Pension Disbursing Authorities The meeting of SCOVA was held twice (i.e. Banks/Treasuries/Post Offices) in September, 2012 & Feb, 2013 which to speedily disburse the DR, copies of was attended by representatives of the orders are sent to them and to the various Pensioners’ Associations and Ministries/Department, etc. The orders some Ministries/Departments. are also hosted on the website of the Department simultaneously for the 7. Dearness Relief to convenience of all concerned. Pensioners/Family Pensioners: 8. Handling of various Rates of Dearness Relief (DR) payable to references and Grievance Redressal Pensioners/Family Pensioners have been System: revised from time to time. The same are payable at the following rates: The Department of Pension & Pensioners’

244 Welfare, being the nodal Department for provide consultation to various pension and pension related matters, Departments of the Government of receives large number of references from India on retirement benefits in cases Ministries/Department/PSUs, etc. The referred to it including vetting of Department renders advice on interpretation counter affidavits to be filed by the of Pension Rules and considers cases Government Departments in cases referred by Ministries/Departments for preferred by Government servants and relaxation of the provisions of Pension the pensioners concerning any issue Rules. Regular review meeting to redress on retirement benefits. the grievances are being conducted by the 11. Manpower Status: Department. Details regarding sanctioned strength and 9. Results staff in position as on 15.11.2012 in the Framework Document Department are as under:- 2012-13: Group Sanctioned In Position On the directions of Cabinet Secretariat Strength (Performance Management Division), the A 13 13 Department has formulated a Results B 23 21 Framework Document (RFD) for 2012- C 10 05 13. Action is underway to complete the MTS 06 05 activities/targets listed therein within Total 52 44 the prescribed time period. The High Power Committee(HPC) on Government Performance has approved the composite Financial Management score of 93.51 for the year 2011-12 RFD in 12. The following are the details of respect of DOP&PW. allocations and expenditure incurred by 10. The Department continues the Department of Pension & Pensioner’s to extend necessary advice and Welfare during the last 3 years:

245 Annual Report 2012-2013

(Rs. in thousand)

Details 2010-11 2011-12 2012-13

Allocation Expenditure Allocation Expenditure Allocation@ Expenditure

Non-Plan 29500 28540 32100 27102 35950@ 22118 *

Plan 3400 2607 4200 3652 7900@ 5137** (Pensioners Portal)

@ based on the proposed RE 2012-13 *expenditure upto 30.11.2012 ** expenditure upto 31.12.2012

There are 15 audit observations reflected Hindi Pakhwara: in the reports on the accounts of the 13. A Hindi Pakhwara was organized by Department of Pension and Pensioners’ the Department in the third-fourth week Welfare for the years 2007-08 and 2008- of October, 2012 to inculcate the spirit of 09. The response of this Department to making progressive use of Hindi in official the observation has been conveyed to the noting drafting and communications. Audit. While three of the observations has Competition in essay writing and noting been dropped, for remaining observation, and drafting was observed among the staff the audit will verify the facts during the members and suitable awards were given course of next Audit. as incentive.

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