Customer pricing VOICE Effective from August 2019
Entanet provides you with high quality, reliable telephone lines at competitive prices.
PSTN LINES (ANALOGUE LINES) PSTN lines are available as: • New Provide - install a brand new telephone line • Transfer - transfer an existing BT Wholesale or Retail line to Entanet • Reactivation - activate a stopped BT Wholesale or Retail line
PSTN Charges Set Up Fee Monthly Rental Fee
New Provide Business £95.00 £12.50
Transfers & Working Business £13.57 £12.50 Line Takeover
Reactivation Business £13.57 £12.50
PSTN multilines are also available. To calculate multiple costs, multiply lines required by Business PSTN charges above. Contact your Entanet reseller for more details.
MAINTENANCE OPTIONS Entanet provides a choice of 4 levels of maintenance on all PSTN and ISDN lines. Level 1 is included as standard to all products. Charges detailed below are monthly and in addition to the line rental fee.
Level 1 Level 2 Level 3 Level 4 Business PSTN - per line Inclusive Inclusive £5.00 £6.15
As a voice and data service provider, Entanet facilitates the placing of simultaneous PSTN and Broadband orders. For more information on this service contact your Entanet reseller.
Level 1 provides a clear by 23:59 day after next, Monday to Friday, excluding Public and Bank holidays. Eg. report issue on Tuesday, clear Thursday.
Level 2 provides a clear by 23:59 next day, Monday to Saturday, excluding Public and Bank holidays. Eg. report issue on Tuesday, clear Wednesday.
Level 3 provides a clear by 23:59 same day if reported by 13:00. If reported after 13:00 clear by 12:59 next day, seven days a week including Public and Bank holidays.
Level 4 provides a 6 hour fix round the clock, 365 days a year. (subject to travel constraints in the Scottish islands)
All prices exclude VAT unless otherwise stated. E&OE.
Page 1 ADDITIONAL PSTN OPTIONS The options listed below can be added to a PSTN service for an additional charge. Set Up Fee Monthly Fee Option End User End User Call Barring Customer controlled - incoming and outgoing N/A £0.75 Admin controlled outgoing calls barred (except 999 and £2.00 N/A freephone) Admin controlled outgoing calls barred (all calls, including £2.00 N/A 999) Admin controlled - Premium £2.00 N/A Admin controlled - Premium and International £2.00 N/A Route to Credit Control (per Ofcom Reseller ID) £2.00 N/A
Inbound Call Management Admin controlled - inbound call barring £2.00 N/A Busy line out anytime £2.00 N/A
Call Diversion1 Smart Divert (domestic lines) £10.00 £0.75 Customer controlled (no announcement) using "*21"; 3 £10.00 £0.75 working day provide Admin controlled call divert £10.00 £0.75 Customer controlled (announcement) using "*21" £10.00 £0.75
Call Minder and 1571 Call Minder Basic (1 mailbox)2 N/A £4.00 Call Minder Premium (up to 5 mailboxes)2 N/A £7.00 Call Minder Extensions (up to 9 mailboxes)2 N/A £5.00 Wholesale 1571 N/A £2.00 1571 with greeting N/A £2.00 Call return 1471 £1.00 N/A Bar use of Call Return (1471) Free Free Ring Back (voice prompt) N/A £0.75
Direct Connect Direct connect number N/A £0.75
1 Where calls are diverted or forwarded, the diverted part of the call is charged to the renter of that service at standard charges including any applicable discounts. Calling customers pay the call charge only to the number which they have dialled and not to the diverted number. 2 A minimum of 7 calendar days’ rental will be charged on termination of this service.
Contact: [email protected] All prices exclude VAT unless otherwise stated. E&OE. 01822 613154 Page 2 abcservice.co.uk Set Up Fee Monthly Fee Option End User End User
Call Handling Bypass number (requires Smart Divert, Call Diversion or N/A £0.75 Call Barring) Anonymous call rejection - single line £4.00 £0.75 Anonymous call rejection - multi-line £85.00 £0.75 Indirect Access Call Barring N/A £0.75 Caller Display £0.00 £0.00 Caller display with presentation number £50.00 £2.50
Number Withheld Withhold number with no override Free Free Withhold number with override Free Free Release number with no override Free Free
Miscellaneous Reminder Call N/A £0.75 Raw call data N/A £0.75 Call Sign N/A £0.75 Call Waiting N/A £0.80 Called Party Answer N/A £0.75 Choose to Refuse N/A £0.75 Three Way Calling N/A £0.80 Ring Back Inhibit Free Free
Change of Telephone Number Telephone number changed in addition to the Transfer £19.23 N/A charge Telephone number changed & original number exported to £19.23 N/A other operator
ENGINEER CALL OUT CHARGES The following charges will apply if a BT engineer is called out. Please note the engineer visit will be free of charge if the fault turns out to be a line fault. If the fault is caused by the customer such as user equipment or user error, a time related charge will apply.
Call Out Type Pricing PSTN engineer call out fee £130.00 PSTN engineer hourly rate £85.00
All prices exclude VAT unless otherwise stated. E&OE.
Page 3 CARRIER PRE-SELECT (CPS) CPS routes your outgoing calls away from BT to an Entanet appointed carrier. Call charges to key destinations are detailed below, a full tariff is available on request.
Freephone numbers (0800 and 0808) are free to call.
The cost to call 084, 087, 09 & 118 numbers is split into two parts:
• Entanet’s Standard Access Charge for Non Geographic Call Services which is 4.9 pence per minute (ex VAT) and; • A Service Charge (presently from a set of 80, rising to 100 eventually), set by the number range holding network, and promoted by the organisation offering the service (usually displayed inclusive of VAT).
UK Destination Charges Pence Per Minute UK Geographic Destination Charges Pence Per Call UK Local 1.74 Minimum Contract None UK National 1.74 Minimum Call Charge None UK Orange 11.99 Connection Fee* £0 UK Vodafone 11.99 Minimum Spend None UK Mobile UK EE 11.99 Cancellation Fee None UK O2 11.99 UK 3 11.99
International Destination Pence Per Minute International Destination Pence Per Minute Charges BT Retail++ End User Charges BT Retail++ End User Australia 85 13.362 Netherlands 85 46.520 Austria 85 11.393 New Zealand 85 12.968 Belgium 85 9.398 Norway 85 9.818 Canada 55 7.456 Poland 85 9.923 China 85 9.031 Portugal 85 12.443 Denmark 85 6.101 Russia 85 67.660 Egypt 145 59.425 Singapore 85 12.181 Finland 85 26.410 South Africa 85 22.574 France 85 7.929 Spain 85 10.868 Germany 85 7.194 Sweden 85 9.818 Greece 55 9.188 Switzerland 85 31.070 Iceland 85 16.433 Taiwan 145 30.310 India 85 24.700 Thailand 145 20.055 Ireland 55 13.500 Turkey 85 53.400 Italy 85 6.039 USA 55 12.064
++Prices are quoted based on BT Retail daytime rates to landlines inc. VAT at products http://www.productsandservices.bt.com/products/phone#uk=call-charges
BT price comparisons are correct as of March 2017
Contact: [email protected] All prices exclude VAT unless otherwise stated. E&OE. 01822 613154 Page 4 abcservice.co.uk UK NON-GEOGRAPHIC SERVICE CHARGES
Pence Pence Service Pence Service Pence per per Charge Charge Basis per Charge Charge Basis per minute minute Band call Band call (24hr) (24hr) ppc + ppm (both charges 1-0845 0.168 2.877 ppc + ppm applying after apply from start of call) 92-0870 first 60 seconds 5.968 8.71 2-0845 ppc + ppm (both charges 0.168 3.71 ppc + ppm applying after apply from start of call) 93-0870 first 60 seconds 10.968 13.71 3-0845 ppc + ppm (both charges 0.168 4.544 ppc + ppm (both charges apply from start of call) 1-INFORM apply from start of call) 0.168 2.877 4-0845 ppc + ppm (both charges 0.168 5.377 ppc + ppm (both charges apply from start of call) 2-INFORM apply from start of call) 0.168 3.71 5-0845 ppc + ppm (both charges 0.168 6.21 ppc + ppm (both charges apply from start of call) 3-INFORM apply from start of call) 0.168 4.544 6-0845 ppc + ppm (both charges 0.168 7.044 ppc + ppm (both charges apply from start of call) 4-INFORM apply from start of call) 0.168 5.377 7-0845 ppc + ppm (both charges 0.168 7.877 ppc + ppm (both charges apply from start of call) 5-INFORM apply from start of call) 0.168 6.21 8-0845 ppc + ppm (both charges 0.168 8.71 ppc + ppm (both charges apply from start of call) 6-INFORM apply from start of call) 0.168 7.044 46-0845 ppc + ppm (both charges 4.368 2.877 ppc + ppm (both charges apply from start of call) 7-INFORM apply from start of call) 0.168 7.877 74-0845 ppc + ppm applying after first 4.368 7.044 ppc + ppm (both charges 60 seconds 8-INFORM apply from start of call) 0.168 8.71 75-0845 ppc + ppm applying after first 8.468 11.21 ppc + ppm (both charges 60 seconds 9-INFORM apply from start of call) 0.168 9.544 92-0845 ppc + ppm applying after first 5.968 8.71 ppc + ppm (both charges 60 seconds 10-INFORM apply from start of call) 0.168 10.377 1-0870 ppc + ppm (both charges 0.168 2.877 ppc + ppm (both charges apply from start of call) 11-INFORM apply from start of call) 0.168 11.21 2-0870 ppc + ppm (both charges 0.168 3.71 ppc + ppm (both charges apply from start of call) 12-INFORM apply from start of call) 0.168 12.044 3-0870 ppc + ppm (both charges 0.168 4.544 ppc + ppm (both charges apply from start of call) 13-INFORM apply from start of call) 0.168 12.877 4-0870 ppc + ppm (both charges 0.168 5.377 ppc + ppm (both charges apply from start of call) 14-INFORM apply from start of call) 0.168 13.71 5-0870 ppc + ppm (both charges 0.168 6.21 ppc + ppm (both charges apply from start of call) 46-INFORM apply from start of call) 4.368 2.877 6-0870 ppc + ppm (both charges 0.168 7.044 ppc + ppm (both charges apply from start of call) 47-INFORM apply from start of call) 8.468 2.877 7-0870 ppc + ppm (both charges 0.168 7.877 ppc + ppm applying after apply from start of call) 74-INFORM first 60 seconds 4.368 7.044 8-0870 ppc + ppm (both charges 0.168 8.71 ppc + ppm applying after apply from start of call) 75-INFORM first 60 seconds 8.468 11.21 9-0870 ppc + ppm (both charges 0.168 9.544 ppc + ppm applying after apply from start of call) 92-INFORM first 60 seconds 5.968 8.71 10-0870 ppc + ppm (both charges 0.168 10.377 ppc + ppm applying after apply from start of call) 93-INFORM first 60 seconds 10.968 13.71 11-0870 ppc + ppm (both charges 0.168 11.21 ppc + ppm (both charges apply from start of call) 1-PRS apply from start of call) 0.168 2.877 12-0870 ppc + ppm (both charges 0.168 12.044 ppc + ppm (both charges apply from start of call) 2-PRS apply from start of call) 0.168 3.71 13-0870 ppc + ppm (both charges 0.168 12.877 ppc + ppm (both charges apply from start of call) 3-PRS apply from start of call) 0.168 4.544 14-0870 ppc + ppm (both charges 0.168 13.71 ppc + ppm (both charges apply from start of call) 4-PRS apply from start of call) 0.168 5.377 46-0870 ppc + ppm (both charges 4.368 2.877 ppc + ppm (both charges apply from start of call) 5-PRS apply from start of call) 0.168 6.21 47-0870 ppc + ppm (both charges 8.468 2.877 ppc + ppm (both charges apply from start of call) 6-PRS apply from start of call) 0.168 7.044 74-0870 ppc + ppm applying after 4.368 7.044 ppc + ppm (both charges first 60 seconds 7-PRS apply from start of call) 0.168 7.877 75-0870 ppc + ppm applying after 8.468 11.21 ppc + ppm (both charges first 60 seconds 8-PRS apply from start of call) 0.168 8.71
All prices exclude VAT unless otherwise stated. E&OE.
Page 5 Pence Pence Service Pence Service per Pence per Charge Charge Basis per Charge Charge Basis minute per call minute Band call Band (24hr) (24hr) ppc + ppm (both charges ppc + ppm (both charges 9-PRS apply from start of call) 0.168 9.544 39-PRS apply from start of call) 0.168 132.044 ppc + ppm (both charges ppc + ppm (both charges 10-PRS apply from start of call) 0.168 10.377 40-PRS apply from start of call) 0.168 152.877 ppc + ppm (both charges ppc + ppm (both charges 11-PRS apply from start of call) 0.168 11.21 41-PRS apply from start of call) 0.168 169.544 ppc + ppm (both charges ppc + ppm (both charges 12-PRS apply from start of call) 0.168 12.044 42-PRS apply from start of call) 0.168 186.21 ppc + ppm (both charges ppc + ppm (both charges 13-PRS apply from start of call) 0.168 12.877 43-PRS apply from start of call) 0.168 211.21 ppc + ppm (both charges ppc + ppm (both charges 14-PRS apply from start of call) 0.168 13.71 44-PRS apply from start of call) 0.168 252.877 ppc + ppm (both charges ppc + ppm (both charges 15-PRS apply from start of call) 0.168 15.377 45-PRS apply from start of call) 0.168 302.877 ppc + ppm (both charges ppc + ppm (both charges 16-PRS apply from start of call) 0.168 19.544 46-PRS apply from start of call) 4.368 2.877 ppc + ppm (both charges ppc + ppm (both charges 17-PRS apply from start of call) 0.168 23.71 47-PRS apply from start of call) 8.468 2.877 ppc + ppm (both charges ppc + ppm (both charges 18-PRS apply from start of call) 0.168 28.877 48-PRS apply from start of call) 12.668 2.877 ppc + ppm (both charges ppc + ppm (both charges 19-PRS apply from start of call) 0.168 32.044 49-PRS apply from start of call) 20.968 2.877 ppc + ppm (both charges ppc + ppm (both charges 20-PRS apply from start of call) 0.168 32.877 50-PRS apply from start of call) 25.168 2.877 ppc + ppm (both charges ppc + ppm (both charges 21-PRS apply from start of call) 0.168 36.21 51-PRS apply from start of call) 29.368 2.877 ppc + ppm (both charges ppc + ppm (both charges 22-PRS apply from start of call) 0.168 40.377 52-PRS apply from start of call) 33.468 2.877 ppc + ppm (both charges ppc + ppm (both charges 23-PRS apply from start of call) 0.168 41.21 53-PRS apply from start of call) 40.168 2.877 ppc + ppm (both charges ppc + ppm (both charges 24-PRS apply from start of call) 0.168 45.544 54-PRS apply from start of call) 41.868 2.877 ppc + ppm (both charges ppc + ppm (both charges 25-PRS apply from start of call) 0.168 48.71 55-PRS apply from start of call) 58.468 2.877 ppc + ppm (both charges ppc + ppm (both charges 26-PRS apply from start of call) 0.168 52.877 56-PRS apply from start of call) 62.668 2.877 ppc + ppm (both charges ppc + ppm (both charges 27-PRS apply from start of call) 0.168 57.044 57-PRS apply from start of call) 83.468 2.877 ppc + ppm (both charges ppc + ppm (both charges 28-PRS apply from start of call) 0.168 61.21 58-PRS apply from start of call) 120.968 2.877 ppc + ppm (both charges ppc + ppm (both charges 29-PRS apply from start of call) 0.168 65.377 59-PRS apply from start of call) 125.168 2.877 ppc + ppm (both charges ppc + ppm (both charges 30-PRS apply from start of call) 0.168 69.544 60-PRS apply from start of call) 166.868 2.877 ppc + ppm (both charges ppc + ppm (both charges 31-PRS apply from start of call) 0.168 77.877 61-PRS apply from start of call) 208.468 2.877 ppc + ppm (both charges ppc + ppm (both charges 32-PRS apply from start of call) 0.168 82.044 62-PRS apply from start of call) 250.168 2.877 ppc + ppm (both charges ppc + ppm (both charges 33-PRS apply from start of call) 0.168 85.377 63-PRS apply from start of call) 333.468 2.877 ppc + ppm (both charges ppc + ppm (both charges 34-PRS apply from start of call) 0.168 86.21 64-PRS apply from start of call) 416.868 2.877 ppc + ppm (both charges ppc + ppm (both charges 35-PRS apply from start of call) 0.168 95.544 65-PRS apply from start of call) 500.168 2.877 ppc + ppm (both charges ppc + ppm (both charges 36-PRS apply from start of call) 0.168 102.877 66-PRS apply from start of call) 63.368 132.044 ppc + ppm (both charges ppc + ppm (both charges 37-PRS apply from start of call) 0.168 123.71 67-PRS apply from start of call) 66.868 23.71 ppc + ppm (both charges ppc + ppm applying after 38-PRS apply from start of call) 0.168 127.877 73-PRS-1 first 60 seconds 0.168 211.21
All prices exclude VAT unless otherwise stated. E&OE.
Page 6 Pence Pence Service Service Pence per Pence per Charge Charge Basis Charge Charge Basis per call minute per call minute Band Band (24hr) (24hr) ppc + ppm applying after ppc + ppm (both charges 74-PRS-1 first 60 seconds 4.368 7.044 7-NON-GEO apply from start of call) 0.168 7.877 ppc + ppm applying after ppc + ppm (both charges 75-PRS-1 first 60 seconds 8.468 11.21 8-NON-GEO apply from start of call) 0.168 8.71 ppc + ppm applying after ppc + ppm (both charges 76-PRS-1 first 60 seconds 33.468 36.21 9-NON-GEO apply from start of call) 0.168 9.544 77-PRS-1 ppc + ppm applying after 58.468 61.21 10-NON- ppc + ppm (both charges first 60 seconds GEO apply from start of call) 0.168 10.377 78-PRS-1 ppc + ppm applying after 125.168 127.877 ppc + ppm (both charges first 60 seconds 11-NON-GEO apply from start of call) 0.168 11.21 ppc + ppm applying after 79-PRS-1 first 60 seconds 166.868 169.544 12-NON- ppc + ppm (both charges GEO apply from start of call) 0.168 12.044 ppc + ppm applying after 80-PRS-1 first 60 seconds 370.968 217.033 13-NON- ppc + ppm (both charges 0.168 12.877 ppc + ppm (both charges GEO apply from start of call) 81-PRS apply from start of call) 0.168 17.877 14-NON- ppc + ppm (both charges ppc + ppm (both charges GEO apply from start of call) 0.168 13.71 82-PRS apply from start of call) 0.168 21.21 ppc + ppm (both charges 46-NON- ppc + ppm (both charges 4.368 2.877 83-PRS apply from start of call) 0.168 294.543 GEO apply from start of call) 84-PRS ppc + ppm (both charges 208.468 65.377 47-NON- ppc + ppm (both charges apply from start of call) GEO apply from start of call) 8.468 2.877 ppc + ppm (both charges 85-PRS apply from start of call) 216.768 85.377 74-NON- ppc + ppm applying after GEO first 60 seconds 4.368 7.044 ppc + ppm (both charges 86-PRS apply from start of call) 229.268 67.877 75-NON- ppc + ppm applying after 8.468 11.21 ppc + ppm applying after GEO first 60 seconds 92-PRS first 60 seconds 5.968 8.71 81-NON- ppc + ppm (both charges ppc + ppm applying after GEO apply from start of call) 0.168 17.877 93-PRS first 60 seconds 10.968 13.71 ppc + ppm applying after 82-NON- ppc + ppm (both charges 0.168 21.21 94-PRS first 60 seconds 66.768 69.543 GEO apply from start of call) 95-PRS ppc + ppm applying after 83.468 86.21 83-NON- ppc + ppm (both charges first 60 seconds GEO apply from start of call) 0.168 294.543 ppc + ppm applying after 96-PRS first 60 seconds 250.168 252.877 84-NON- ppc + ppm (both charges GEO apply from start of call) 208.468 65.377 ppc + ppm applying after 97-PRS first 60 seconds 300.168 44.543 85-NON- ppc + ppm (both charges 216.768 85.377 ppc + ppm applying after GEO apply from start of call) 98-PRS first 60 seconds 300.168 127.877 86-NON- ppc + ppm (both charges ppc + ppm applying after GEO apply from start of call) 229.268 67.877 99-PRS first 60 seconds 300.168 169.543 ppc + ppm applying after 92-NON- ppc + ppm applying after 5.968 8.71 100-PRS first 60 seconds 300.168 302.877 GEO first 60 seconds 1-NON- ppc + ppm (both charges 93-NON- ppc + ppm applying after 10.968 13.71 GEO apply from start of call) 0.168 2.877 GEO first 60 seconds
2-NON- ppc + ppm (both charges 94-NON- ppc + ppm applying after 66.768 69.543 GEO apply from start of call) 0.168 3.71 GEO first 60 seconds
3-NON- ppc + ppm (both charges 95-NON- ppc + ppm applying after 83.468 86.21 GEO apply from start of call) 0.168 4.544 GEO first 60 seconds
4-NON- ppc + ppm (both charges 96-NON- ppc + ppm applying after 250.168 252.877 GEO apply from start of call) 0.168 5.377 GEO first 60 seconds 97-NON- ppc + ppm applying after 5-NON- ppc + ppm (both charges 300.168 44.543 GEO apply from start of call) 0.168 6.21 GEO first 60 seconds
6-NON- ppc + ppm (both charges 98-NON- ppc + ppm applying after 300.168 127.877 GEO apply from start of call) 0.168 7.044 GEO first 60 seconds
All prices exclude VAT unless otherwise stated. E&OE.
Page 7 Pence Pence Service Service Pence per Pence per Charge Charge Basis Charge Charge Basis per call minute per call minute Band Band (24hr) (24hr) ppc + ppm (both charges 99-NON- ppc + ppm applying after 28-118DQ 0.168 61.21 GEO first 60 seconds 300.168 169.543 apply from start of call) ppc + ppm (both charges 100-NON- ppc + ppm applying after 29-118DQ apply from start of call) 0.168 65.377 GEO first 60 seconds 300.168 302.877 ppc + ppm (both charges ppc + ppm (both charges 30-118DQ apply from start of call) 0.168 69.544 1-118DQ apply from start of call) 0.168 2.877 31-118DQ ppc + ppm (both charges 0.168 77.877 2-118DQ ppc + ppm (both charges 0.168 3.71 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 32-118DQ apply from start of call) 0.168 82.044 3-118DQ apply from start of call) 0.168 4.544 33-118DQ ppc + ppm (both charges 0.168 85.377 4-118DQ ppc + ppm (both charges 0.168 5.377 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 34-118DQ apply from start of call) 0.168 86.21 5-118DQ apply from start of call) 0.168 6.21 35-118DQ ppc + ppm (both charges 0.168 94.544 6-118DQ ppc + ppm (both charges 0.168 7.044 apply from start of call) apply from start of call) 36-118DQ ppc + ppm (both charges 0.168 102.877 7-118DQ ppc + ppm (both charges 0.168 7.877 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 37-118DQ apply from start of call) 0.168 123.71 8-118DQ apply from start of call) 0.168 8.71 38-118DQ ppc + ppm (both charges 0.168 127.877 9-118DQ ppc + ppm (both charges 0.168 9.544 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 39-118DQ apply from start of call) 0.168 132.044 10-118DQ apply from start of call) 0.168 10.377 40-118DQ ppc + ppm (both charges 0.168 152.877 11-118DQ ppc + ppm (both charges 0.168 11.21 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 41-118DQ apply from start of call) 0.168 169.544 12-118DQ apply from start of call) 0.168 12.044 42-118DQ ppc + ppm (both charges 0.168 186.21 13-118DQ ppc + ppm (both charges 0.168 12.877 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 43-118DQ apply from start of call) 0.168 211.21 14-118DQ apply from start of call) 0.168 13.71 44-118DQ ppc + ppm (both charges 0.168 252.877 15-118DQ ppc + ppm (both charges 0.168 15.377 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 45-118DQ apply from start of call) 0.168 302.877 16-118DQ apply from start of call) 0.168 19.544 46-118DQ ppc + ppm (both charges 4.368 2.877 17-118DQ ppc + ppm (both charges 0.168 23.71 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 47-118DQ apply from start of call) 8.468 2.877 18-118DQ apply from start of call) 0.168 27.877 48-118DQ ppc + ppm (both charges 12.668 2.877 19-118DQ ppc + ppm (both charges 0.168 32.044 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 49-118DQ apply from start of call) 20.968 2.877 20-118DQ apply from start of call) 0.168 32.877 50-118DQ ppc + ppm (both charges 25.168 2.877 21-118DQ ppc + ppm (both charges 0.168 36.21 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 51-118DQ apply from start of call) 29.368 2.877 22-118DQ apply from start of call) 0.168 40.377 52-118DQ ppc + ppm (both charges 33.468 2.877 23-118DQ ppc + ppm (both charges 0.168 41.21 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 53-118DQ apply from start of call) 40.168 2.877 24-118DQ apply from start of call) 0.168 44.544 54-118DQ ppc + ppm (both charges 41.868 2.877 25-118DQ ppc + ppm (both charges 0.168 48.71 apply from start of call) apply from start of call) ppc + ppm (both charges ppc + ppm (both charges 55-118DQ apply from start of call) 58.468 2.877 26-118DQ apply from start of call) 0.168 52.877 56-118DQ ppc + ppm (both charges 62.668 2.877 27-118DQ ppc + ppm (both charges 0.168 57.044 apply from start of call) apply from start of call) ppc + ppm (both charges 57-118DQ apply from start of call) 83.468 2.877
All prices exclude VAT unless otherwise stated. E&OE.
Page 8 Pence Pence Service Service Pence per Pence per Charge Charge Basis Charge Charge Basis per call minute per call minute Band Band (24hr) (24hr) ppc + ppm (both charges ppc + ppm (both charges 58-118DQ apply from start of call) 120.968 2.877 80-118DQ apply from start of call) 370.968 217.044 ppc + ppm (both charges ppc + ppm (both charges 59-118DQ apply from start of call) 125.168 2.877 81-118DQ apply from start of call) 0.168 17.877 ppc + ppm (both charges ppc + ppm (both charges 60-118DQ apply from start of call) 166.868 2.877 82-118DQ apply from start of call) 0.168 21.21 ppc + ppm (both charges ppc + ppm (both charges 61-118DQ apply from start of call) 208.468 2.877 83-118DQ apply from start of call) 0.168 294.543 ppc + ppm (both charges ppc + ppm (both charges 62-118DQ apply from start of call) 250.168 2.877 84-118DQ apply from start of call) 208.468 65.377 ppc + ppm (both charges ppc + ppm (both charges 63-118DQ apply from start of call) 333.468 2.877 85-118DQ apply from start of call) 216.768 85.377 ppc + ppm (both charges ppc + ppm (both charges 64-118DQ apply from start of call) 416.868 2.877 86-118DQ apply from start of call) 229.268 68.877 ppc + ppm (both charges ppc + ppm applying after 65-118DQ apply from start of call) 500.168 2.877 87-118DQ first 60 seconds 748.468 377.043 ppc + ppm (both charges ppc + ppm applying after 66-118DQ apply from start of call) 64.368 132.044 88-118DQ first 60 seconds 831.768 418.71 ppc + ppm (both charges ppc + ppm applying after 67-118DQ apply from start of call) 66.868 23.71 89-118DQ first 60 seconds 998.468 502.043 ppc + ppm (both charges ppc + ppm applying after 68-118DQ apply from start of call) 332.668 118.71 90-118DQ first 60 seconds 1165.168 585.377 ppc + ppm (both charges ppc + ppm applying after 69-118DQ apply from start of call) 415.968 115.377 91-118DQ first 60 seconds 1331.768 668.71 ppc + ppm (both charges ppc + ppm applying after 70-118DQ apply from start of call) 458.468 232.044 92-118DQ first 60 seconds 5.968 8.71 ppc + ppm (both charges ppc + ppm applying after 71-118DQ apply from start of call) 478.468 252.044 93-118DQ first 60 seconds 10.968 13.71 ppc + ppm (both charges ppc + ppm applying after 72-118DQ apply from start of call) 581.868 293.71 94-118DQ first 60 seconds 66.768 69.543 ppc + ppm (both charges ppc + ppm applying after 73-118DQ apply from start of call) 0.168 211.21 95-118DQ first 60 seconds 83.468 86.21 ppc + ppm (both charges ppc + ppm applying after 74-118DQ apply from start of call) 4.368 7.044 96-118DQ first 60 seconds 250.168 252.877 ppc + ppm (both charges ppc + ppm applying after 75-118DQ apply from start of call) 8.468 11.21 97-118DQ first 60 seconds 300.168 44.543 ppc + ppm (both charges ppc + ppm applying after 76-118DQ apply from start of call) 33.468 36.21 98-118DQ first 60 seconds 300.168 127.877 ppc + ppm (both charges ppc + ppm applying after 77-118DQ apply from start of call) 58.468 61.21 99-118DQ first 60 seconds 300.168 169.543 ppc + ppm (both charges ppc + ppm applying after 78-118DQ apply from start of call) 125.168 127.877 100-118DQ first 60 seconds 300.168 302.877 ppc + ppm (both charges 79-118DQ apply from start of call) 166.868 169.544
All prices exclude VAT unless otherwise stated. E&OE.
Page 9 CANCELLATION CHARGE This charge is applied where a line provision order which has already been progressed to Openreach is cancelled prior to the order delivery date.
The charge is also applied where, in a Simultaneous Provide scenario, either a PSTN order with the correct Linked Order Reference Number is not placed within the timescales required by Openreach; or a PSTN order is placed but then cancelled, leading to the cancellation of the broadband order.
Charges Fee Cancelling a New Supply PSTN Order at any time or day prior to 4pm on the £5.82 calendar day before the Customer Required Date Cancelling a New Supply PSTN Order at any time or day after 4pm on the £31.90 calendar day before the Customer Required Date Cancelling a PSTN Transfer Order at any time or day prior to 4pm on the £5.82 calendar day before the Customer Required Date Cancelling a PSTN Transfer Order at any time or day after 4pm on the calendar £11.88 day before the Customer Required Date PSTN Order Amend £5.82
Contact: [email protected] All prices exclude VAT unless otherwise stated. E&OE. 01822 613154 Page 10 abcservice.co.uk