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Operation Manual Index

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Operation Manual Index Program Manual G Vision Statement: Mandarin Stars offers a world leading Mandarin education program for children and adults. Head Office Contact Details Phone: 1800 18 11 18 Address: Po Box 2198, Normanhurst, NSW 2076 1 Program Manual Index 1. The Art of Storytelling to Facilitate the Teaching of Mandarin ......................................................................................................... 6 2. Using the Puppet Theatre & Sensory Activities to teach Mandarin ............................................................................................... 17 3. Using Music to Teach Mandarin .................................................................................................................................................... 20 3.1 Music and Movement Activities within the Playgroup Setting ..................................................................................................... 31 4. Using Gestures and Body Language to Teach Mandarin .............................................................................................................. 35 5. Sensory Activities at Mandarin Stars ............................................................................................................................................. 37 6. THE USE OF IPADS IN TEACHING MANDARIN ........................................................................................................................................ 50 7. Language Games at Mandarin Stars ............................................................................................................................................ 52 8. Dealing with Onsite Enrolment Enquiries ...................................................................................................................................... 77 9. Complaint procedure & dealing with objections............................................................................................................................. 78 10. Security procedures .................................................................................................................................................................... 81 11. Equipment .................................................................................................................................................................................. 82 12. OH & S ....................................................................................................................................................................................... 83 13. Emergency procedures – Fire / other ......................................................................................................................................... 84 14. Evacuation – Fire/other .............................................................................................................................................................. 85 15. Accident procedures ................................................................................................................................................................... 86 16. Australian Standards for Product Safety ..................................................................................................................................... 88 2 17. Cleaning ..................................................................................................................................................................................... 92 18. Classroom Set up Configurations, Hygiene and Security ........................................................................................................... 94 18.1 WHAT DO YOU NEED TO DO BEFORE SETTING UP A CLASSROOM? ................................................................................................ 94 18.2 ROOM SET UP FOR DIFFERENT CLASSES ................................................................................................................................... 95 18.3 CREATING AN IDEAL CLASSROOM ENVIRONMENT. ...................................................................................................................... 97 18.4 WHY IS HYGIENE SO IMPORTANT? ............................................................................................................................................ 97 18.5 WHAT ARE THE BASIC HYGIENE RULES AT MANDARIN STARS? .................................................................................................... 97 18.6 WHY IS SECURITY AND SAFETY SO IMPORTANT? ........................................................................................................................ 98 18.7 SAFETY/ SECURITY AWARENESS AT MANDARIN STARS .............................................................................................................. 99 18.8 ENSURING PROPER SURVEILLANCE OF YOUR STUDENTS ........................................................................................................... 100 3 Confidentiality The Franchisee will keep the Manual and all amendments or additions to the Manual confidential and will keep the Manual in the business premises at all times. The Franchisee shall not, except for as may be necessary for the operation of the business, or to the extent that the information is in the public domain and except as may be otherwise be required by law; discuss the contents of the Manual with any person; disclose to any person any information or procedures of The Franchisor which it has gained through its position as Franchisee during or within the franchise. The Manual together with all actual or proposed amendments or additions to the same shall remain the sole property of The Franchisor and shall be immediately returned to The Franchisor upon termination or expiry of the franchise. The Manual may not be copied or reproduced in any form or for any purpose without the express written permission of The Franchisor. In the event that the Manual is lost or accidentally destroyed, a replacement can be requested in writing from The Franchisor. Changes The Franchisor thrives on continually challenging the status quo to provide ever improving and more efficient systems. As a result the Manual will be continually improved and therefore updated from time to time. The Franchisor will provide amendments or additions which are to be immediately inserted into the Manual upon receipt. In the case of amendments, the outgoing material should be disposed of in a secure method. 4 The Mandarin Stars Franchisee Program Manual contains philosophies, policies and procedures of The Franchisor and its operations. It is to be read in conjunction with, and forms part of the terms and conditions of the Franchise Agreement. This Manual has been developed by The Franchisor and forms part of the goodwill and value of the franchise. The Franchisee agrees to conduct its business in accordance with the procedures outlined in this Manual. 5 1. The Art of Storytelling to Facilitate the Teaching of Mandarin WHY DO WE TELL STORIES TO CHILDREN AT MANDARIN STARS? Story telling is a wonderful way to engage students‘ attention. It also enables: • An understanding of human nature. • An understanding of feelings. • An awareness of the role characteristics people assume. • An understanding of sequence. • An understanding of concepts. • An ability of listening and long attention span. • An ability of following instructions. • An ability of co-operating with others. • An enhancement of children‘s language skills. o Vocabulary, grammar, syntax and pronunciation o Greater awareness of correct language use WHAT STORYBOOKS SHOULD WE USE? Try to choose books that have simple images to reinforce the topic taught. Choose large picture books with few words if possible. 6 If you can, neatly write the Chinese characters in the books with a black marker. Books with too many images and text can overwhelm the child. Use books that are age appropriate. HOW DO WE TELL THE STORY? Always tell the story in Mandarin! Search the stories you love and close to the weekly topic. Vary the volume, pitch and tempo of your voice (enunciate clearly and exaggerate expression). Use your face, body and gestures (let your body speak). Make your body and face respond to the tale. Have a clear focus and maintain concentration. Maintain engaging eye contact with the children/ individual listeners. Create a charismatic presence (make the audience believe in you). Use different, exaggerated character voices. Use your space/ be dynamic. Remember to pace yourself. Always remember to regain your style as a narrator. Use silence and pauses to add dramatic effect. HOW DO WE TELL A STORY IN MANDARIN? Use all performance skills above. 7 Use as much Mandarin as you can. Use short and simple words/phrases/sentences. Point to the images you are talking about to help understanding. WHERE TO BUY CHINESE PICTURE BOOKS These can get expensive as most come from the US. Sites to try are: o Asianparent.com o Chinabooks.com.au o Amazon.com o Fishpond.com o Chinasprout.com o Primary Mandarin (HKG publisher- with picture books in Chinese characters) Dim Sum for Everyone! By Grace Lin! (MUST GET THIS- IT‘S BRILLIANT!) Grace Lin is one of Dawna‘s favourite authors! Check out her site at: http://www.gracelin.com/ Google around for the best prices on her books as prices can change over time. MANDARIN STARS BOOK LIST For Playgroup: 8 Baby Touch Farm (Baby Touch) (Board book) Baby Touch Colours (Baby Touch) (Board book) Baby Touch Car (Baby Touch) (Board book)
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