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National Local Government Customer Service Network Inc

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National Local Government Customer Service Network Inc NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK INC TASMANIAN CHAPTER MEETING WEDNESDAY 19 AUGUST 2015 PRESENT Ashlie Woolley Sorell Council Marnia Kingston Sorell Council Robbie Shafe Kingborough Council Danielle Harvey Devonport Council Leeanne Wheeler Dorset Council Shelley Mountney Dorset Council Sue-Ellen Ellis West Tamar Council Jacquie Leonard Launceston City Council Helen Parker Launceston City Council David Pyke Meander Valley Council GUEST SPEAKER Rod Warrington Tasmania Police APOLOGIES Brooke Clark Meander Valley Council Denise Fela West Tamar Council Annette Brooks King Island Council David Banks Hobart City Council Left the meeting at 2pm Gail Murfet Northern Midlands Council Tina Burr Northern Midlands Council Janine Bresnehan Glamorgan Spring Bay Council Susan Pitt West Coast Council Matthew Snow West Coast Council Meeting Opened 10:00am Issue Comment Introduction and Welcome Ashlie Woolley, Secretary of the Tasmanian Chapter welcomed attendees and outlined the day’s agenda. Overview of the Day Introduction to Proceedings 1 NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK INC TASMANIAN CHAPTER MEETING WEDNESDAY 19 AUGUST 2015 Guest Speaker: Rod Warrington, Tasmania Police spoke about Rod Warrington • Self defence – Role play Tasmania Police • Body Defensive Positions • Society & trust • The importance of a duress alarm • Objects in the office that could be potential weapons • Recognizing danger signs • Protection & allogations Copy of Presentation to be forwarded as soon as available • Repoting incidents in the workplace & the law Chapter Meeting Ashlie Woolley, Secretary in the Chair Apologies As detailed on Page 1 Confirmation of Minutes The minutes of the Tasmanian Chapter meeting held on 11 carried March 2015, as circulated, were confirmed David moved and Danielle seconded. Election of Office Bearers Andrew Reason has resigned as President due to his Ashlie Woolley resignation at Glenorchy City Council Denise Fella has resigned as a member due to her resignation at West Tamar Council The following officer bearers were elected President: Robbie Shafe (Kingborough Council) Vice President: Danielle Harvey (Devonport Council) Executive: Jacquie Leonard (Launceston Council) Members: Sue-Ellen Ellis (West Tamar Council) General Business • National Conference 13-15 October 2015, 20 th Anniversary Ashlie Woolley – to be held on the Gold Coast • General Meeting to be held 2 December 2015 at Campbell Town. Guest Speakers: David Callaghan, Livepro Knowledge Management System (to be 2 NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK INC TASMANIAN CHAPTER MEETING WEDNESDAY 19 AUGUST 2015 General Business Cont’d confirmed) • Updated letter to be sent to Tasmanian Council introducing the new Executive Committee Open Forum Devonport Council Danielle Harvey • Living City project is underway. Plans to demolish the old Council Chambers making way for a new Civic building. Staff will relocate to temporary accommodation for two years while the works are taking place. Service Tasmania has volunteered to manage Customer Service for Devonport Council from the new Civic building which is to be discussed. Dorset Council Leeanne Wheeler / Shelley Mountney • Waiting on quote for proposed renovations to the building • Two flat screen televisions have been installed in the reception area and are being used to promote the municipality • Have recently gone live with Shortel phone system • New Mayor and Deputy Mayor have been elected • A quadriplegic has commenced work with Dorset Council through the Rural Primary Health Program West Tamar Council Sue-Ellen Ellis • Annual rates notices have been sent • Dog Registations – Infringements are being issued to outstanding registrations • Animal Control officer was recently assaulted 3 NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK INC TASMANIAN CHAPTER MEETING WEDNESDAY 19 AUGUST 2015 • Denise Fela has announced her resignation Open form Cont’d Meander Valley Council David Pyke • Customer Service Standards document is currently being updated • BIA Worksheets are at the second stage • Flat Screen television has been installed at reception Launceston City Council Jacquie Leonard • Currently trialing Sit-Stand desks – to eventually replace all work stations • Shor Tel phone system goes live on 11 th September 2015 • The Launceston City Heart Project is ongoing with the aim to beautify the city, including major changes to upgrade the city. • Launceston City Council were number 1 out of 48 Council’s in the Secret Shopper for the April May June quarter • Hall hire booking administration fees have been included to the CSR to recover administration costs • The organisation are aiming to send letters electronically rather than postage and receipts are now convertered to a PDF so they can be emailed Kingborough Council Robbie Shafe • Kingborough Council took out first prize in the LGMA Challenge • Customer Service renovations have been completed and the Customer Service team have moved into the new area. The functionality of the new area is running 4 NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK INC TASMANIAN CHAPTER MEETING WEDNESDAY 19 AUGUST 2015 smoothly Open form Cont’d • Robbie Shafe has requested Councils at the meeting to provide stats on broken/missing bins Northern Midlands Council Gail Murfet & Tina Burr – Not present • Busy with rates at the open forum • New telephone system to be installed before Christmas • Upgrade of 4.03 ECM System to be installed November 2015 Sorell Council Ashlie Woolley • New Waste Management Contract has been renewed • Dog registration reminders are being sent to all outstanding dog registrations • The primeinister attended a meeting at the Sorell Council Council Chambers Next Meeting General Meeting to be held 2 December 2015 at Campbell Ashlie Woolley Town. Guest Speakers: David Caligan, Livepro Knowledge (to be confirmed) Meeting Closed 3.00pm 5 .
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