AT BIANCA AUGUST 3-11, 2019

#GETCLOSER ANDREESCU ROGERSCUP.COM 2019 PAGE 1 Site Map...... 13 Schedule...... 14 Thank You!...... 21 Thank Evaluation / Policies...... 16 Evaluation Volunteer Feedback...... 15 Volunteer Clothing & Uniforms / Clothing Sale...... 18 Clothing & Uniforms Emergency Procedures / Etiquette...... 19 Tennis / Procedures Emergency Volunteer Seating / Bank Machine / Newsletter...... 20 Seating Volunteer Hydration / Alcohol / Meals / Security /Guest Services...... 12 / Alcohol / Meals / Hydration App / Volunteer Tickets / Volunteer Office...... 17 Volunteer / Tickets Volunteer App / Cup 2019 Rogers ROGERSCUP.COM 2...... Faces Around the Cup & Tournament Contact Tournament Cup & the Around 2...... Faces Heads Committee 3...... Volunteer 4...... Welcome Service 5...... Customer with Disabilities People For 6...... Customer Service 7...... Parking Grounds 8 ...... How to Enter the Duty For 9...... Reporting Cards 10...... Accreditation Recognition 11...... Volunteer TABLE OF CONTENTS OF TABLE PAGE 2 Ext. 4334 Ext. Zoe Beath Zoe Coordinator Assistant Volunteer Assistant Volunteer Ext. 7948 Ext. Greg Jauncey Greg Operations Manager Operations FREQUENTLY ASKED QUESTIONS FREQUENTLY Ext. 4335 Ext. Coordinator www.rogerscup.com/tournament-info/faqs/ Nick Baker-Bell Assistant Operations Assistant Operations 2O19 VOLUNTEER TEAM OFFICE VOLUNTEER 2O19 Hatem McDadi Hatem Tennis Development Tennis Senior Vice-President, Senior Vice-President, Karl Hale Karl Tournament Director Tournament Gavin Ziv Rob Swann Rob Commercial Officer Commercial and National Events and National Vice-President, Chief Vice-President, Vice-President, Professional Professional Vice-President, Michael Downey President and CEO President FACES THE AROUND CUP FACES Helene St-Amand Chief Officer Financial PAGE 3 COMMITTEE SPECIFIC QUESTIONS COMMITTEE Head. your Committee Contact Main Number: 416-665-9777 Jen Ongaro & Sarah Wylie (Ext 4700) Wylie Sarah & Jen Ongaro & Gill Daues (Ext 4783) Dave Catalfo 7870) Chris Hamlin (Ext channel 4) Hilton (radio Rob Jeff Donaldson (Ext 4121) (Ext 4316) Avadanei Oana (Ext 4365) Swapneel Mehta 4709) Mandzak (Ext Kathy Joanne Perrier, Wheeler (Ext 4545) Oliver 4716) Begy (Ext Jane & Paulson Terry Showman, Ruth (Ext 4758) Josh Cardoza Anne Mulholland (4719) & Angela Chan-Tower Michael Skaff (Ext 7897) (Ext 4370) Grewal Parag (Ext 4719) Voo Patrick Nida Noble (Ext 4707) (Ext 4702) Maguire & Shannon-Lee Wingate Becky Palmer, Penny Dadson (4748) Grace (Ext 4783) Dianne Purrier Gomez (Ext 7872) Brenden Brian Rim (Ext 4714) (Ext 4723) Kim Campbell 7097) (Ext Graziano & Lucia Restivo Wanda Tsang, Jason Helena Leong (Ext 4730) Linda Kawahara Mandel (Ext 4745) Myra PCOC Digital Media Volleys Finance Catering Greeters Uniforms Ball-crew Suite Level Promotions Staff Lounge Staff Ticket Takers Ticket Accreditation Court Control Court Transportation Tennis Matters Tennis Guest Services Public Aid First Public Volunteer Office Volunteer Stadium Control Stadium Player Hospitality Players Restaurant Tournament Office Tournament Practice Court Scheduling Court Practice Practice Court Transportation Court Practice GENERAL PROGRAM QUESTIONS GENERAL [email protected] can always contact You with any questions or concerns you may have. VOLUNTEER COMMITTEE HEADS COMMITTEE VOLUNTEER PAGE 4

WELCOME • You will give your best, at all times at will give your best, You • outlined in this handbook and procedures will follow the policies You • with whom for everyone a positive experience will do your best to ensure You • you have contact Tennis regarding will maintain confidentiality of all privileged information You • players and/or any other volunteers, Cup (including staff, and Rogers Canada). Tennis Cup or persons or business involving Rogers • You will represent and Rogers Cup in a friendly professional manner Cup in a friendly professional and Rogers Canada Tennis will represent •You • We will treat each of each individuals you as will treat We • a safe working environment will provide We • feedback based on volunteer the program will work to improve We • a good time you have will do our best to ensure We • Your Commitment to us: Commitment Your Welcome all to the 2019 Rogers Cup presented by National Bank! Please make sure sure make Bank! Please National by Cup presented all to the 2019 Rogers Welcome policies and goals familiar with all our are you to ensure over this booklet you read possible. experience have the best volunteer the best way to help you as this will be catching lots of time - meeting new people, rewarding you have a great, hope We would not Cup Rogers tennis. best men’s and enjoying the very up with old friends – thank you! without our fantastic volunteers be able to run to you: Our Commitment PAGE 5 Displaying consistency only gets us half way there. a few are There behaviours key to always follow: all • Welcome patrons & seek out guest contact • Smile & make eye contact • Display positive body language

• Provide a safe environment a safe environment • Provide and clean organized Work • calm • Remain all times • Be polite at host or hostess Act as a • to all • Show respect • Staff levels at optimum the issue up • Escalate service recovery • Immediate • Be knowledgeable • Empathize tools communication • Share

COURTESY SAFETY EFFICIENCY PASSION QUALITY STANDARDS QUALITY CUSTOMER SERVICE CUSTOMER Service Purpose: Our Customer Guest Experience Positive PAGE 6 their support person. their support to do ifWhat a person with a disability accessing your is having difficulty goods or services: how you can best help; • Simply ask and they the solution can be simple your attention appreciate will likely and consideration. AODA Canada Tennis complete The policy is posted on rogerscup.com all Guest Ser- and will be available at read to feel free Please vices booths. the document should you through questions. have specific concerns or http://www.rogerscup.com/tourna- ment-info/faqs/terms-conditions/ How to use equipment or assistive How to use equipment devices: of and • Being aware whereabouts wheelchairs, how to use on-site etc. elevators with people with disabil- Interacting the assistance of a ities who require animal: guide dog or other service a service animal is that • Remember It is a working animal. not a pet. touching or addressing Avoid • working and service animals - they are all times. at have to pay attention with people with disabil- Interacting the assistance of a ities who require person: support which person is the • If not sure you’re the per- from your lead customer take your goods son using or requesting or simply ask. or services, not to your customer, directly • Speak CUSTOMER SERVICE FOR PEOPLE WITH DISABILITIES WITH FOR PEOPLE SERVICE CUSTOMER Accessibility for Ontarians with Dis- Accessibility abilities Act (AODA) is a set of that standards AODA The need to organizations businesses and the province to make follow in order people with disabilities accessible for by 2025. may include: Disabilities under this act Loss • Hearing/Vision Disabilities • Physical/Learning • Speech or language impairments Include: Points Key with people who use Interacting assistive devices: • Don’t touch or handle any assistive device without permission. • Don’t move assistive devices or equipment out of your customer’s reach. PAGE 7 , August 5 to Thursday, August 8 Thursday, August 5 to , turday, August 3 to Sunday, August 4 August 3 to Sunday, turday, riday, August 9 to Sunday, August 11 to Sunday, August 9 riday, PARKING 7:00 am Sa 7:30 am Monday 8:30 am F

• • • It is approximately a 10 minute walk form this lot It is approximately for bus leaves shuttle last The Centre. Aviva to the End of Play. D 1 hour after Lot Subway Access out- will be offering free TTC the year This *NEW* and all accredited bound services to all patrons Station. Pioneer staff/volunteers from Volunteers who plan to commute via automobile who plan to commute Volunteers Access to D. a parking pass for LOT will be issued Rd. and Sentinel Ave. Finch from this lot will be tag is placed on your parking that ensure Please visibly displayed. and dashboard found parking in an undesignated Any volunteer and you ticketed/towed will be area or restricted or any parking ticket, will be liable for paying the towing fine. for all volunteers to D is bus for LOT shuttle The use and begins at: PAGE 8 Drop-off Shuttle Bus Shuttle VIP Entrance Volleys Entrance Main Entrance HOW TO THE ENTER TO HOW GROUNDS 1. Main Entrance Main Entrance 1. Volleys. to get to VIP Entrance to use the asked entering the site are All volunteers VIP Entrance 2. ofenter the grounds be worn to MUST accreditation ofAt both points entrance, to you will not be permitted If you do not have your accreditation, Centre. Aviva the section of the the accreditation review Please for duty. or report access the grounds on this procedure. information handbook for further PAGE 9 Some badges allow access to restricted areas for work purposes only. These areas areas These purposes only. for work areas allow access to restricted Some badges level lower Lounge, Rogers Cup Lounge, Players Offices, Canada Tennis include the Suites. and Private Room Media Lounge, VIP of the Stadium, . rogerscup.com/accreditationpolicy on-line at can be found Policy Accreditation The Please: ofNEVER ask for photos or autographs your while in uniform or wearing players in When or giveaways. promotions in any fan activities, or participate accreditation, all of at for photos or autographs asking back of players is strictly prohibited house, times. by your volunteer duties. required unless areas Do not go in restricted REPORTING FOR DUTY FOR REPORTING Please ensure that you report to your Committee Head at least 15 minutes before 15 minutes before least at Head your Committee to you report that ensure Please advise your Committee or absent, If going to be late you are starts. your shift - as soon Office - [email protected] Volunteer or email Call Head(s). as possible. ifWhat it rains? if will be even busier the Some areas FOR DUTY! REPORT PLEASE STILL If it rains, can be matches so that we must be ready in any case, and, is a problem weather as soon as conditions permit. resumed Accreditation This badge must be worn badge identifies you as a volunteer. accreditation Your Office Accreditation go to the please it, or forget you lose it, Should all times. at Once completed, request form. office) and complete a the box beside (located badge must accreditation Your of a charge $5.00. at a new badge will be printed the to your dismissal from this rule will lead Breaking else. never be given to anyone tournament. 4745 ext Office: 426-665-9777 Volunteer PAGE 10 ACCREDITATION CARDS ACCREDITATION Here is a sample of the Here what will look like cards accreditation As a tournament. for the 2019 pass may give you your volunteer, the scenes’ ar- access to ‘behind should these areas However, eas. while on duty, only be accessed off you are and never when shift or on break. all volunteers During these times, accreditation their should treat If are you pass. a grounds like caught abusing your accreditation privileges you will be removed the volunteer program. from PAGE 11 Sally Khan Year of Head the Committee Head to the Committee Awarded and who consistently goes above throughout is expected beyond what acted in the tournament and always ofthe best interests the tournament person This overall. and Committee helps fans, work - team exemplifies well with other and works collaborates Staff TC and Office, Volunteer CH’s, the best interests to promote Volunteers of the tournament. Customer Anne Marie D’Amico Service Award this is In honour ofAnne Marie D’Amico, to the volunteer who embraces awarded all four aspects of customer service our standards. New Volunteer of the Year Year of the Volunteer New and beyond Someone who goes above the call ofat the duty in his/her first year for nominated Volunteers tournament. and energy show initiative this award the week and do everything throughout the help out at and they can to learn event. Year ofCaptain the who consis- to the Captain Awarded is what tently goes above and beyond the tournament throughout expected of interests and always acted in the best overall. the tournament and Committee by for leading is respected person This identifying prob- pro-actively example, and to improve lems and opportunities them. to resolve taking initiative Volunteer Party Volunteer VIP Lounge the the Sunday Finals After which Party hosts the annual volunteer of presentation prizes, includes food, and unveiling ofthe awards the volun- teer video. MVP one will nominate Each committee Valuable volunteer for the MVP (Most to your – this is specific Player) award will be announced at These committee. Party. the Volunteer Year of the Volunteer to the person who takes Awarded knowl- provides uses initiative, charge, appropriate edge and guidance where to his/her committee and helps to lead success. at 9:30 am in the BMW VIP 9:30 am in the BMW at th VOLUNTEER RECOGNITION VOLUNTEER Lounge. Please see your Committee your Committee see Please Lounge. details. for further Head Volunteers are the key to the success of Rogers Cup. To show our thanks for the hard work they put into ensuring everyone they put into ensuring work for the hard thanks show our To to the success of Cup. the key Rogers are Volunteers all to which programs of we have a variety and reward recognition the tournament, throughout experience has a positive party. Volunteer including the tournament-ending eligible, volunteers are Volunteer ‘ABC’ Cards ‘ABC’ Volunteer Staff and Captains, , Heads Committee will have the possibility to Volunteers they see to any volunteer give out cards of and Beyond the Call going “Above volunteer duty” (ABC) in fulfilling their a card who receive Volunteers duties. ABC pin and will be entered will get an chance to win for the into a daily draw and pins will be ABC cards prizes. great at all Office Volunteer the available at times during the tournament. Ceremony Pin Volunteer 20, 15, 10, we honour our 5, year Every year’s This volunteers. and 30+ year 25, place on Friday, will take ceremony August 9 PAGE 12 , lunch is served from 12:00 12:00 is served from lunch , th MEALS AVIVA CENTRE GUEST SERVICES CENTRE GUEST AVIVA pm to 4:00 pm. the date valid only on worked shift voucher for each be issued a meal will You for your meal exchanged may be This voucher shown. meal for the specific shown, ofcombination is staffed by a staff. volunteers and catering Volleys Volleys. at staff all and catering as we are Volleys with the be patient During busy times please lines as quickly the trying to get volunteers through are working together and they For is fair. the process to ensure control is portion there note that Please as possible. to one of speak please the Volleys, in or process the food any concerns regarding bring your own As a volunteer you may staff. the catering volunteers NOT Volleys iffood or snacks you wish to do so! This committee will be primarily situated inside the main gates and on the inside the main gates situated will be primarily committee This public with any inquiries or volunteers will be assisting the Their concourse level. If of a member concerns. a question for which you do not have you the public asks note Please course of taking them to guest services is the best action. the answer, volunteer should be able to answer questions for guests and bringing each that Guest Services is a last resort. Centre Aviva someone to Guest Services Locations: South End and Inside the COE. Level, VIP Entrance,Concourse Main Entrance, Volleys is located on the main level of the Aviva Centre. Please use the VIP entrance entrance VIP the use Please Centre. on the main level ofAviva is located the Volleys is Volleys of G+H Volleys. side between gates on the north stadium to access the to 9:00 pm 4:00 pm and from to 3:00 pm for lunch all week 11:00 am open from 11 August On Sunday to Saturday. for dinner Monday HYDRATION For those volunteers who have to walk to their cars at night, DO NOT walk alone. walk alone. DO NOT night, those volunteers who have to walk to their cars at For They offer an escort York University. find someone to walk with you or contact Please They the night. 8:00 pm and runs throughout at service called goSAFE which starts (416) 736-5454. can be contacted at yourself items list and conditions of make familiar with the prohibited Please entry www.rogers.cup.com/conditionsofentry at SECURITY & PROHIBITED ITEMS SECURITY It is important that those working outside drink plenty of working outside drink those that It is important up to one hour fluids or becoming dehydrated you from will prevent This while on duty. and before, receive a compli- all volunteers will with this, To assist exhaustion. heat suffering from consider putting and bottle, a close eye on your water Keep bottle. mentary water a limited supply. is there as it, your name on in all washrooms water Volleys and tap will be available in station refill bottle water A the grounds. throughout stations re-fill bottle Water the Southwest as well as at at the Northeast, They are stations. re-fill three are There South end of 1. site beside court the Alcohol in uniform. or anytime while or while on shift, before Alcohol is not to be consumed the volun- from for removal as grounds can be considered Drinking while on shift of out completed and you are uniform, are shifts Once your day’s teer program. and consumed on site. alcohol may be purchased PAGE 13 FOOD AND BEVERAGE FOOD AND Terrace Aperol BBQ Big Serve & Patio Champions Grill Concessions Legends Signature Dining Legends Signature Marche Mayfair Clubs VIP Practice Court National Bank Premium Series Club Lounge Select Wines Bar Select Wines Lounge Matters Silent Auction Tennis VIP AREAS Faema Café Häagen-Dazs The Mighty Cob Terrazza Peroni Perrier Bistro Pizzaville Wings out the Window RETAIL Retail Village Sporting Life Store DOWNLOAD THE DOWNLOAD LEGEND: SERVICES Accreditation Box Office Elevator First Aid Guest Services National Bank ATM Shuttle to Parking Tickets TTC Washrooms Refill Station Water Will Call HOT SPOTS HOT BMW Brand Experience Degree Zone Kids Tennis Main Draw Board Music Gazebo National Bank Activation OLG Winners’ Corner Mosaic Picture Court Promotions Leaf Pure Rogers Cup App Rewards Rogers Fan Hub Rogers Infinite Viewing Deck Selfie Zone Sobeys Food Truck & Photo Booth Sportsnet Activation VR Tennis 407 ETR Fast Serve Cage PAGE 14 ound inals inals ound ound ter-Finals ter-Finals ound ound ound d round d round ound of Play inals R Quar Quar Qualifying 3r 3r Semi-F Semi-F F Qualifying 1st r 1st r 1st r 1st & 2nd r 2nd r 2nd r

tart Time tart S 12:30 pm 7:00 pm 10:00 am 11:00 am 7:00 pm 1:00 pm 6:00 pm 1:30 pm 10:00 am 11:00 am 7:00 pm 11:00 am 7:00 pm 11:00 am 7:00 pm

tes Open Ga 11:00 am 5:00 pm 9:30 am 5:00 pm 11:00 am 10:00 am 5:00 pm 10:00 am 5:00 pm 10:00 am 5:00 pm 10:00 am 5:00 pm 11:00 am 9:30 am

- Day - Night

th th - Night - Day - Day - Night - Day - Day th th - Day - Night - Day - Night th th - Day th th th th th th th - Day - Night 5 5 th th August 4 August 11

te turday August 3 turday turday August 10 turday turday August 10 turday ednesday August 7 ednesday August 7 hursday August 8 August 8 hursday riday August 9 riday riday August 9 riday uesday August 6 uesday August 6 uesday Sa F Sa Sunday F Sa Sunday T W W T T Monday August Monday August Monday August T Da

TOURNAMENT SCHEDULE TOURNAMENT

1 12 13 2 8 9 3 4 5 6 7 10 11 14 15 Session * Session, number of matches, start time, round of round play subject to change without warning time, start number of matches, * Session, PAGE 15 After the tournament After the end ofIn the week following the encour- volunteers will be tournament, This survey. aged to fill in an on-line and is survey is completely anonymous the volunteer designed to help improve year. after year program VOLUNTEER FEEDBACK VOLUNTEER During the tournament have two ways of providing Volunteers feedback: general Office or Volunteer the In person at 1. By emailing us at 2. [email protected] will also have the possibility Volunteers feedback on the quality to province of served during the the food being machines Happy-or-not tournament. for volunteers Volleys will be installed in will be results The meal. each to rate the end ofcollected at the tournament eliminated meals popular and the least menu. year’s next from We encourage volunteers to provide us with any constructive feedback they may any constructive feedback us with to provide volunteers encourage We the volunteer program. to have with regards PAGE 16 EVALUATION INTERNET POLICY INTERNET Using any form of social media, or other posting of confidential information related related or other posting ofUsing any form of confidential information social media, of in disciplinary violation Any rules will result these to the event is strictly prohibited. the volunteer program. from action including termination During the tournament, all volunteers will be evaluated on their initiative, punctu- on their initiative, evaluated all volunteers will be During the tournament, evaluation This performance. and their overall conduct general competence, ality, of capable group volunteers, responsible, professional, only the most that ensures be invited to return. will necessary commitment, the who make Action Forms Corrective and Captains Heads Committee will be used by Reports Personnel Volunteer identify any type ofduring the tournament to of behaviour in violation the volunteer Commit- filled out by to be are forms These situations. future and prevent purpose, signed by the volunteer and the volunteer coordinator. and or Captains tee Heads invitations and can be used to limit Canada Tennis forms will be compiled by These years. to volunteers for future PAGE 17 VOLUNTEER TICKETS VOLUNTEER VOLLEYS VOLUNTEER OFFICE VOLUNTEER VOLLEYS Every volunteer will receive a minimum of receive volunteer will one pair of for the tournament Every tickets NO Under of years based on his/her friends. be given out to family and service to - any infringement of be sold in tickets may these this will result circumstances dismissal. amongst other volun- you exchange we ask that and distributed randomly are These to not be asked may Canada Tennis day. for a certain teers if preference you have a under any circumstances. any tickets exchange discount: a ticket can also benefit from Volunteers Finals. Monday Day to Sunday from (lower level) seating 25% off Plus to Bronze Platinum Day Session. Friday for (lower level) 50% off Plus to Bronze Platinum Day or Night Session. Saturday Suites, Private 50% off line to call in to the ticketing need tickets who wish to purchase Volunteers to get the discount. a volunteer in order they are that (1-877-283-6647) and mention Volunteer The desk. Office is volunteers’ very own customer-service Volunteer The Rogers their through inform and guide volunteers role is to support, team’s Office Cup experience. - or other import weather offers, ticketing to promotions, in regards Any information to stop by and Be sure Office. Volunteer the at Volleys will be found in ant updates the week! check in with the desk throughout 4745 at [email protected] & ext reached office can be volunteer The ROGERS ROGERS APP CUP The Rogers Cup mobile app Cup mobile app Rogers The deliver an en- is designed to The hanced fan experience. up-to-the-min- app provides draws, on ute information on-site results, schedules, more. activities and It includes the ability to live TV all from matches stream and in both courts for guests who are It also incorporates on-site. to connect fans features social media and through and is available contesting, on App Store the through as well as Google iTunes, Play. be available on WIFI will Free Court Centre excluding site, seating. PAGE 18 VOLUNTEER CLOTHING SALE CLOTHING VOLUNTEER *IT’S BACK!* The uniform sale returns will We in 2019. be selling off all of the additional clothing at reduced prices in Volleys. This will take place over the first three days of the event. Saturday August 3rd - 10:00 a.m. to 2:00 p.m. Sunday August4th - 10:00 a.m. to 2:00 p.m. Monday August 5th - 1:00 p.m. to 5:00 p.m. canYou purchase extra uniform pieces for yourself, or as gifts for others. Act fast as everything will be first come first served and we only have a limited supply on some sizes. All proceeds from out volunteer clothing sale go directly towards the Rogers program. Volunteer Cup Here is a list of the items that will be available: Volunteer Shirt Tee - $15 Women’s & Men’s Volunteer Jacket $25 - Unisex $10 Visor - Volunteer One size fits all Volunteer Hat - $10 One size fits all Official Shorts - $20 Unisex Note that we will only be accepting Debit and Credit CLOTHING & UNIFORMS & CLOTHING Volunteers are issued tournament clothing, which must be worn at all times when all times when be worn at which must clothing, issued tournament are Volunteers as specified by your pants or shorts skirt, your own coordinating with on duty, No position. in the forward be worn with the peak to are Hats Head. Committee should shoes and socks athletic Clean are permitted. or flip-flops open toed shoes Those Cup clothing. 2019 Rogers unaltered to wear be sure please Also be worn. of Cup will Rogers visual representation deemed not a proper are volunteers who to complete their shifts. not be allowed Policy Exchange days three sizes is during the first for different uniforms only way to exchange The clothing amonst to exchange also free area Volunteers ofVolleys. in the tournament themselves. PAGE 19 TENNIS ETIQUETTE We have created a short list of etiquette rules to assist our volunteers in their duties. list of duties. rules to assist our volunteers in their a short etiquette have created We are our fans follow them when you these rules & ensure become familiar with Please the outside courts. in the stadium or around until the end of during a in your seat your seat play and only leave remain • Please player end-change. on the grounds. • Smoking is not permitted cell phones to silent mode. Turn • making noise during play. from refrain • Please • No flash photography. Emergency meeting location meeting Emergency the the meeting point for Centre, Aviva the we have to evacuate In the event that parking lot. and the Canlan Centre Aviva between the the grass volunteers is Procedure Emergency Ambulance situation: called in an emergency an ambulance needs to be In the event that 9-1-1 Call Security Call/Radio Channel: 1 Radio Phone: 647-402-5279 Aid First Public Call/Radio Channel: 15 Radio

EMERGENCY PROCEDURES EMERGENCY In Case OfIn Case Fire ofUpon Discovery Fire: immediately area the fire Leave “FIRE” Yell behind you. Close all doors use the pull station. alarm system, the fire Activate Use exit to leave the building the building to leave Use exit a safe location) 9-1-1 (from department the fire Call If long tones: a signal with intermittent you hear the building to leave Prepare system the PA will be given through Directions to the directions tones listen short signal with intermittent If a different you hear follow these steps: If is necessary, an evacuation system. the PA given out through exit building via nearest Leave Close all doors behind you has been notified department fire the that Ensure department advised to do so by the fire the building until Do not re-enter Drive Shoreham across of North the building, to the meet up point, Walk Calm! Remain PAGE 20 will You in the stadium. unsold seats within the will be located seating Volunteer volunteers to access however this will allow to access these seats, need a ticket from up a ticket able to pick are You years. than in previous closer to the court seats manning the from the volunteer Volleys) or in Office (located Volunteer either the bowl. inside the stadium A top of the 105/106 at between sections Gate staircase return your ticket please for any of finished using a ticket Once you have these seats, the seat. else can continue to enjoy someone so that to this volunteer infor- which includes important guide for all volunteers a pocket have created We have this Please questions. to answer spectator’s need in order you may mation about any spectator to this guide if unsure all times and refer you are with you at inquiries. FOR 2019* *NEW about which includes information guide for all patrons a pocket have created We Guest from guide will be available This concessions on site. food and beverage Services. VOLUNTEER SEATING VOLUNTEER GUIDE POCKET GUIDE FOOD & BEVERAGE ) you can expect to receive via email the receive to ) you can expect rd Volunteers are advised not to bring valuables to the tournament. Any such items Any such items valuables to the tournament. advised not to bring are Volunteers for any responsible will not be Canada Tennis the owner`s risk and at will be carried stolen or damaged. money or items lost, There are bank machines available on-site. They are located on the east side of east on the located the are They machines available on-site. bank are There concourse levels. and the ground C at Gate building near VALUABLES BANK MACHINE BANK WIFI seating. Court Centre excluding will be available on-site, WiFi Free VOLUNTEER NEWSLETTER VOLUNTEER August 2 Friday, evening (starting Every volunteer newsletter. It will update you on all of you for the It will update information the important volunteer newsletter. Volleys, the menu in It will include such things as the schedule of the day, day. next If have a contribution, you by fellow volunteers. written articles as well as interesting send please a volunteer, as Cup moment or your experience whether it is a Rogers written always looking for stories as we are it in to [email protected] by you! PAGE 21 THANK YOU VOLUNTEERS! THANK YOU