Everything You Need to Know About

Support QVH and the Information for visitors Queen Victoria Hospital lives we rebuild Parking NHS Foundation Trust If you would like to support the There is pay and display parking on hospital’s life-changing work, visit our site (please bring change for parking - charity website at www.supportqvh.org current charges can be found on our or pick up one of the leaflets around website). Parking is free between the hospital site. 6pm–8am on weekdays, all day at Everything you need weekends and on bank holidays and at all times for disabled badge holders. Parking is free for 20 minutes for to know about QVH pick-up and drop-off in the short stay bays. Public transport QVH is well served by local buses - particularly Metrobus routes 281 QueenQueen VVictoriaictoria HospitalHospital isis and 400. Buses and taxis connect aa specialistspecialist NHSNHS hospitalhospital Our reputation with East Grinstead station where pprrovidingoviding life-changinglife-changing QVH has an international reputation trains connect via London Bridge, rreconstructiveeconstructive surgersurgeryy,, for innovative surgery and the highest London Victoria and East Croydon. buburrnsns cacarree andand rrehabilitationehabilitation clinical standards. We have a strong Visiting servicesservices forfor peoplepeople acacrrossoss thethe track record of success in official Official visiting times on adult wards SouthSouth ofof England.England. ratings, awards and surveys. are from 2pm–5pm and 6pm–8pm. OurOur world-leadingworld-leading clinicalclinical teamsteams Best for patients The hour in between is protected for alsoalso ttrreateat commoncommon conditionsconditions ofof We are judged by patients to be one of meal times. Visiting outside these thethe hands,hands, eyes,eyes, skinskin andand teethteeth the best hospitals in the country in NHS times is at the discretion of the ward forfor thethe peoplepeople ofof EastEast GrinsteadGrinstead national inpatient surveys, achieving the manager. andand thethe sursurrroundingounding aarrea.ea. top scores for the quality of our nursing InIn additionaddition wewe pprrovideovide aa minorminor Restaurant, cafe and lounge care. injuriesinjuries unit,unit, expertexpert therapiestherapies andand The Spitfire Restaurant is open aa sleepsleep service.service. Patients also rate us highly for: 7.30am-3pm seven days a week for WWee aarree aa centcentrree ofof excellence,excellence, hot meals and snacks. The Hurricane • The emotional support they receive withwith anan inteinterrnationalnational rreputationeputation Cafe is open 10am–5pm on from hospital staff to aid their forfor pioneeringpioneering advancedadvanced weekdays for sandwiches, snacks recovery after leaving hospital. techniquestechniques andand ttrreatments.eatments. and hot drinks. The Lancaster Lounge, • Staff providing a quiet environment situated in Canadian Wing, is open at night. 24/7 with vending machines offering • Staff working well together. hot and cold drinks and snacks. • Being involved in decisions around care and treatment. Telephones There are free phones for taxi's • Having enough nurses on duty. located in the MIU, Main Entrance • Privacy, respect and dignity. and Main Outpatients. Cash machine There is a free-to-use cash machine in the main corridor.

QVH publication reference 0570, January 2017. Everything we do is informed by our passion for providing the Patient feedback Become a member highest quality care, the best clinical outcomes and a safe and We like to know what our patients think QVH is an NHS foundation trust positive patient experience. about their experience at QVH. Feedback and was one of the first hospitals helps us to continue improving our services in the country to achieve this You can find out more at www.qvh.nhs.uk for patients and visitors. status in 2004. As a foundation You may be asked to complete a short trust we are part of the NHS but survey, including the ‘NHS friends and have much more freedom from family test’ question. You can also give your central government to manage Our specialties comments and suggestions to a member the way our hospital is run. But of staff, or contact our Patient Advice and we are accountable to local Plastic surgery, burns and skin cancer Liaison Service (PALS). people through our members. QVH’s plastic surgery department is You can be part of what we do PALS is a confidential service for anyone one of the largest in the country. Our at QVH by becoming a member. large team of specialist consultants is who would like help, advice, information It is free and easy to join and it supported by a wide network of junior or support or who may have a concern gives you a chance to show your surgeons, specialist nurses and therapists. about their care. To speak to QVH PALS, or to arrange a meeting, please call support, help shape our future, Head, neck and dental 01342 414355 or e-mail [email protected].. hear our news first and elect Our head and neck services are other members to the council You can see what other people have recognised nationally for their expertise. Sleep disorders of governors or stand yourself. We also have the largest maxillofacial The QVH sleep centre helps patients with said about QVH, and share your own Membership leaflets, including and general prosthetics laboratory in the a wide variety of disorders and is the comments, on our NHS Choices webpage. a joining form, can be found country, supporting our orthodontists most comprehensive service of its kind in Go to www.nhs.uk and search for Queen in the members’ section at and surgeons. the south of England. Victoria Hospital (East Grinstead). To find our friends and family test scores, please www.qvh.nhs.uk and at various Corneoplastics and ophthalmology Therapies visit our website. locations across the hospital site. We are a specialist centre for complex Our therapies department provides expert Call our team on 01342 414200 corneal problems and oculoplastics rehabilitation in support of our surgical to receive copies by post. (eye reconstruction), using the latest services and general therapies for the techniques and technology. local community.

Work with us QVH volunteers are incredibly Our heritage Minor Injuries Unit (MIU) generous with their time and QVH was founded in 1863 help us provide the best patient Open 8am-8pm every day, the QVH MIU is a and moved to its current site care. They help patients and convenient alternative to A&E departments in the 1930s. It developed as visitors at our main entrance further afield and provides treatment for: a specialist hospital during and Macmillan centre, serve World War II, under the • Cuts and grazes in our cafe and provide leadership of plastic surgeon • Sprains and strains administrative support. If you Sir Archibald McIndoe, and • Broken bones (fractures) are interested in becoming a became world-famous for volunteer, please call us on • Bites and stings pioneering treatment of 01342 414170 or email allied aircrew who were badly • Infected wounds [email protected]. burned or crushed and needed • Eye problems, such as infections or scratches For employment opportunities reconstructive surgery. We have If you think your condition is at QVH, in a wide range of maintained strong links with professions and roles, please see life-threatening, you should dial 999 military patients and regularly www.jobs.nhs.uk. or go to your nearest A&E. treat service men and women injured in recent campaigns. Everything we do is informed by our passion for providing the Patient feedback Become a member highest quality care, the best clinical outcomes and a safe and We like to know what our patients think QVH is an NHS foundation trust positive patient experience. about their experience at QVH. Feedback and was one of the first hospitals helps us to continue improving our services in the country to achieve this You can find out more at www.qvh.nhs.uk for patients and visitors. status in 2004. As a foundation You may be asked to complete a short trust we are part of the NHS but survey, including the ‘NHS friends and have much more freedom from family test’ question. You can also give your central government to manage Our specialties comments and suggestions to a member the way our hospital is run. But of staff, or contact our Patient Advice and we are accountable to local Plastic surgery, burns and skin cancer Liaison Service (PALS). people through our members. QVH’s plastic surgery department is You can be part of what we do PALS is a confidential service for anyone one of the largest in the country. Our at QVH by becoming a member. large team of specialist consultants is who would like help, advice, information It is free and easy to join and it supported by a wide network of junior or support or who may have a concern gives you a chance to show your surgeons, specialist nurses and therapists. about their care. To speak to QVH PALS, or to arrange a meeting, please call support, help shape our future, Head, neck and dental 01342 414355 or email [email protected].. hear our news first and elect Our head and neck services are other members to the council You can see what other people have recognised nationally for their expertise. Sleep disorders of governors or stand yourself. We also have the largest maxillofacial The QVH sleep centre helps patients with said about QVH, and share your own Membership leaflets, including and general prosthetics laboratory in the a wide variety of disorders and is the comments, on our NHS Choices webpage. a joining form, can be found country, supporting our orthodontists most comprehensive service of its kind in Go to www.nhs.uk and search for Queen in the members’ section at and surgeons. the south of England. Victoria Hospital (East Grinstead). To find our friends and family test scores, please www.qvh.nhs.uk and at various Corneoplastics and ophthalmology Therapies visit our website. locations across the hospital site. We are a specialist centre for complex Our therapies department provides expert Call our team on 01342 414200 corneal problems and oculoplastics rehabilitation in support of our surgical to receive copies by post. (eye reconstruction), using the latest services and general therapies for the techniques and technology. local community.

Work with us QVH volunteers are incredibly Our heritage Minor Injuries Unit (MIU) generous with their time and QVH was founded in 1863 help us provide the best patient Open 8am-8pm every day, the QVH MIU is a and moved to its current site care. They help patients and convenient alternative to A&E departments in the 1930s. It developed as visitors at our main entrance further afield and provides treatment for: a specialist hospital during and Macmillan centre, serve World War II, under the • Cuts and grazes in our cafe and provide leadership of plastic surgeon • Sprains and strains administrative support. If you Sir Archibald McIndoe, and • Broken bones (fractures) are interested in becoming a became world-famous for volunteer, please call us on • Bites and stings pioneering treatment of 01342 414170 or email allied aircrew who were badly • Infected wounds [email protected]. burned or crushed and needed • Eye problems, such as infections or scratches For employment opportunities reconstructive surgery. We have If you think your condition is at QVH, in a wide range of maintained strong links with professions and roles, please see life-threatening, you should dial 999 military patients and regularly or go to your nearest A&E. www.jobs.nhs.uk. treat service men and women injured in recent campaigns. Support QVH and the Information for visitors Queen Victoria Hospital lives we rebuild Parking NHS Foundation Trust If you would like to support the There is pay and display parking on hospital’s life-changing work, visit our site (please bring change for parking - charity website at www.supportqvh.org current charges can be found on our or pick up one of the leaflets around website). Parking is free between the hospital site. 6pm–8am on weekdays, all day at Everything you need weekends and on bank holidays and at all times for disabled badge holders. Parking is free for 20 minutes for to know about QVH pick-up and drop-off in the short stay bays. Public transport QVH is well served by local buses - particularly Metrobus routes 281 QueenQueen VictoriaVictoria HospitalHospital isis and 400. Buses and taxis connect aa specialistspecialist NHSNHS hospitalhospital with East Grinstead station where providingproviding life-changinglife-changing trains connect via London Bridge, reconstructivereconstructive surgery,surgery, London Victoria and East Croydon. burnsburns carecare andand rehabilitationrehabilitation Our reputation Visiting servicesservices forfor peoplepeople acrossacross thethe QVH has an international reputation Official visiting times on adult wards SouthSouth ofof England.England. for innovative surgery and the highest are from 2pm–5pm and 6pm–8pm. OurOur world-leadingworld-leading clinicalclinical teamsteams clinical standards. We have a strong The hour in between is protected for alsoalso treattreat commoncommon conditionsconditions ofof track record of success in official meal times. Visiting outside these thethe hands,hands, eyes,eyes, skinskin andand teethteeth ratings, awards and surveys. times is at the discretion of the ward forfor thethe peoplepeople ofof EastEast GrinsteadGrinstead Best for patients manager. andand thethe surroundingsurrounding area.area. InIn additionaddition wewe provideprovide aa minorminor We are judged by patients to be one of Restaurant, cafe and lounge injuriesinjuries unit,unit, expertexpert therapiestherapies andand the best hospitals in the country in NHS The Spitfire Restaurant is open aa sleepsleep service.service. national inpatient surveys, achieving the 7.30am-3pm seven days a week for top scores for the quality of our nursing hot meals and snacks. The Hurricane WeWe areare aa centrecentre ofof excellence,excellence, care. Cafe is open 10am–5pm on withwith anan internationalinternational reputationreputation forfor pioneeringpioneering advancedadvanced Patients also rate us highly for: weekdays for sandwiches, snacks and hot drinks. The Lancaster Lounge, techniquestechniques andand treatments.treatments. • The emotional support they receive situated in Canadian Wing, is open from hospital staff to aid their 24/7 with vending machines offering recovery after leaving hospital. hot and cold drinks and snacks. • Staff providing a quiet environment at night. Telephones There are free phones for taxis • Staff working well together. located in the MIU, Main Entrance • Being involved in decisions around and Main Outpatients. care and treatment. Cash machine • Having enough nurses on duty. There is a free-to-use cash machine in • Privacy, respect and dignity. the main corridor.

QVH publication reference 0570, January 2017.