Pages 2–3 The Belgian Government chooses Artologik HelpDesk

Page 4 Artisan of the Day Page 4 Briefly noted 6 The Belgian Government has chosen their online support software

Artologik HelpDesk no 1 after extensive testing The Belgian Government has chosen their help desk software

For one year, the Belgian ITnova is an IT consulting company, Government has been testing the customers of which are big names within banking, industry and and evaluating support software. the public administration. Their final choice was made on ITnova has been an Artologik Artologik HelpDesk. Partner for a couple of years, ever since they started looking for Various licences of the software alternatives for their own use. have since been installed for 800 “We actually had our own support persons within 4 departments of program, but it was heavy in administration and really one Ministry. complicated for the final user”, admits Dominique. “I think that the Government got convinced by the software for its ”We have our own support flexibility and simplicity”, says program, but Artologik Dominique Lannoy from the HelpDesk is so much easier to Belgian IT company ITnova. He was work with!” the one who recommended the heads of departments have a closer look at the Swedish software.

Dominique Lannoy, CEO of ITnova, recommended the Belgian Government test HelpDesk. The Belgian Government has chosen their help desk software

“We thus looked for a user-friendly Easy to learn as well as professional program and Another great asset of HelpDesk is discovered Artologik.” that it is a time saver. Today, ITnova recommends HelpDesk “5 minutes of training for the final to their customers and has sold users and about 2–3 hours for the licences used by 2000 persons. super administrator is just about “We are about to install a licence what’s needed to start working able to support up to 3600 with the software”, says Dominique. employees divided into 4 Ministries “5 minutes of training is all in ”, Dominique Lannoy explains. one needs” ITnova has also been evaluating the Solving multiple issues other programs from the Artologik One of the main benefits of this series. So far, their need has mainly software is its flexibility. You can concerned support, but Dominique use it for various purposes. Lannoy is convinced that in a The Belgian Government has for near future they will be example decided to set its licences implementing them. for the management of internal support, such as: “They have the same - Internal technical support assets as HelpDesk - - Workplace support easy to use, and at - Human relations the same time And because the program is so functional and simple and user-friendly, the users flexible!” actually use it!

Artologik in the world:

Simplicity and flexibility are looked for all around the world! A few examples: Pan American Health Organisation, USA EZbooking University of Sydney, EZbooking Daimler Chrysler Sales Support, ProjectManager Cheskin, Chile ProjectManager Kimberly Clark, UK Query&Report HEC, Highest Management School in Query&Report Facil-IT, HelpDesk Kingsway, Hong Kong HelpDesk La Poste, Post Office, France TIME HSR Hochschule für Technik, Switzerland TIME A rtisa n of the D ay

The Frenchy who didn’t want to go back Isabelle Girona, 27, from Paris. International Sales Manager.

What do you do at Artisan? nice little town to live in, surrounded I am responsible for international by woods and nature. I also like the customers and international Swedish work climate - we’re like a communication. big family! In France however we have a much How long have you been with stricter hierarchy and more formal Artisan? work relationships. I came to for an internship at Artisan a little more than 2 years Is there anything you miss from ago now. I enjoyed myself so much France? here and then got the position Ah, good food and wine! My family offered that I decided to stay. and friends are whom I most miss, of course! But we can communicate What do you like about Sweden? easily with SKYPE (global p2p I like Sweden because it is not telephony), so it is ok afterall. stressful here, and Växjö is a very

B R I E F L Y N OTED

...... Have you already discovered the Artologik series? - EmailResponse - EZbooking - Time - Query and Report - WebPublish - ProjectManager

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Find your way in the World Map24.com is an interactive, international map, which will help you out with distance estimates, detailed maps and route descriptions for your trips around the world. www.map24.com

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