How to Connect Elastix to Neogate TG Via SIP Trunking

NeoGate TG FAQ

Version: 1.0

Yeastar Information Technology Co., Ltd.

Date: 2014.09.10

http://www.yeastar.com 1/95 NeoGate TG FAQ

About Login ...... 3 1 What is the default IP address of NeoGate TG? ...... 3 2 What's the default user name and password of NeoGate TG? ...... 3 About Interoperability ...... 3 1 How to connect NeoGate TG to MyPBX? ...... 3 2 How to connect NeoGate TG to 3CX Phone system? ...... 10 3 How to connect NeoGate TG to Elastix? ...... 20 4 How to connect NeoGate TG to Trixbox? ...... 28 5 How to connect NeoGate TG to Lync Server 2013? ...... 35 About Network ...... 70 1 Which type of VPN is supported on NeoGate TG and how to configure it? .... 70 About SMS ...... 72 1 Can I send SMS via NeoGate TG? ...... 72 2 Can I send bulk SMS via NeoGate TG? ...... 72 3 Can I check the received SMS on NeoGate? ...... 72 4 What is the maximum number of characters in a SMS message? ...... 72 5 Does NeoGate TG support sending USSD on the WEB GUI? ...... 73 6 How to integrate my software with NeoGate TG to send and receive SMS? .. 73 7 Does NeoGate TG provide a HTTP interface for SMS?...... 79 8 Why did the SMS sending fail on NeoGate TG? ...... 80 About SIM Card ...... 81 1 How to insert a SIM card to NeoGate TG? ...... 81 2 How can I recharge the SIM card which is installed in the NeoGate TG? ...... 81 3 Can I insert or remove a SIM card without powering off the NeoGate TG? ... 81 About GSM trunk ...... 82 1 Can I change the IMEI code for the GSM trunk? ...... 82 2 How to check the GSM trunk signal strength?...... 82 About Calls ...... 82 1 The voice through GSM trunk is weak, how to adjust the volume? ...... 82 2 Does NeoGate TG support two stage dial when I call from SIP to GSM? ...... 82 3 Can I configure NeoGate TG to use the GSM trunks evenly? ...... 82 4 Can I specify which GSM trunk to use when making an outgoing call? ...... 82 5 Can i limit certain numbers which can be called out through NeoGate TG? .. 82 6 Why do I only hear a dial tone but the call does not go to the VoIP server when calling in NeoGate TG? ...... 83 7 Can I limit the call duration for the SIM cards installed in NeoGate TG? ...... 83 Others...... 83 1 What network types does NeoGate TG support? ...... 83 2 Can I access Internet from the SIM card which is installed in NeoGate TG? . 83 3 How to customize a sound file for NeoGate TG? ...... 83

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About Login

1 What is the default IP address of NeoGate TG? The default IP address is 192.168.5.150.

2 What's the default user name and password of NeoGate TG? The default user name and password of NeoGate are: User name:admin Password: password

About Interoperability

1 How to connect NeoGate TG to MyPBX?

1.1 Introduction This application note shows how to connect MyPBX to NeoGate TG via SIP trunking. In this guide, we will take NeoGate TG800 as an example; the same configuration will apply other TG series products.

Target: 1. Make outbound calls from MyPBXvia the GSM trunks of NeoGate TG directly. 2. Receive calls from GSM trunks of NeoGate TG at MyPBX.

Description: IP address of MyPBX: 192.168.5.143 IP address of NeoGate TG800: 192.168.5.149

Figure 2-1-1

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1.2Connect MyPBX to NeoGateTG

1.2.1 Create a Service Provider SIP trunk on MyPBX Path: PBXTrunksVoIP TrunkAdd VoIP Trunk Fill in the IP of NeoGate TG in the “Hostname/IP” field.

Figure 2-1-2 After saving and applying the changes, you will see the trunk is “registered” in “Line Status”. Path:StatusLine StatusTrunk Status

Figure 2-1-3 1.2.2 Create a VoIP Trunk on NeoGate TG Path: GatewayVoIP SettingsVoIP TrunkAdd VoIP Trunk Choose “Service Provider” mode, and fill in MyPBX IP address.

Figure 2-1-4 http://www.yeastar.com 4/95 NeoGate TG FAQ

Trunk Type: Service Provider Provider Name: MyPBX Hostname/IP: 192.168.5.143 After saving and applying the changes, you will see the trunk is “Registered” in “Line Status”. Path:StatusSystem StatusTrunk Status

Figure 2-1-5

1.3 IP to Mobile

In this section, we will configure outbound call from MyPBX through Neogate TG.

Figure 2-1-6 1.3.1 Create an Outbound Route on MyPBX Path: PBXOutbound Call ControlOutbound Routes Choose the SIP trunk "NeoGate_TG" and set the rule for the outbound as the picture shows, which allows users to dial any number.

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Figure 2-1-7 Dial Pattern: X. Strip: 0 digits from front Seleted Trunk:Neogate_TG(SPS) 1.3.2 Create a Mobile Group onNeoGate with "Balance" Strategy There are multiple GSM channels installed in NeoGate TG for outbound calls.

Here is an example: Customer wants to dial external numbers onMyPBXside through NeoGate TG directly, NeoGate TG should route the call via the GSM trunk which is least used.

Path: GatewayMobile ListMobile Group In this example, we need to choose all GSM channels to the right, as for strategy, we can choose “Balance” mode.

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Figure 2-1-8 Save it and apply the changes. 1.3.3 Create an “IP to Mobile” Route Path: GatewayRoutes SettingsIP to Mobile

Figure 2-1-9

Simple Mode:No http://www.yeastar.com 7/95 NeoGate TG FAQ

Choose “Simple Mode” to “No”, you will see the advanced settings. Call Source: SPS-MyPBX Call Destination: Mobile Group--All_GSM The default setting “X.” for “Outbound Dial Pattern” allows users to call any external number out without restriction.

Save it and apply the changes, then you can make outbound calls from MyPBX via NeoGate TG directly.

1.4 Mobile to IP

In this section, we will configure incoming call to MyPBX through Neogate TG.

Figure 2-1-10 1.4.1 Create a “Mobile to IP” Route on NeoGate TG Path: GatewayRoutes SettingsMobile to IP

Figure 2-1-11 http://www.yeastar.com 8/95 NeoGate TG FAQ

Simple Mode:No Choose “Simple Mode” to “No”, you will see the advanced settings. Call Source: Mobile—GSM1. You can select any GSM line or mobile group. Here we select GSM1 as an example. Call Destination: SPS-Elastix. All the calls from GSM1 will be sent to MyPBX via this trunk. Hotline: 15105989843.You can enter the number as 15105989843 in thisfield, which is the SIM card number. 1.4.2 Create an Inbound Route on MyPBX

Figure 2-1-12

Route Name: From_NeogateTG DID Number: 15105989843.DID number should be same to the Hotline number which you set in TG‟s Mobile to IP route. Selected Trunks:Neogate_TG, which is created on MyPBX connecting to Neogate TG. Destination: IVR-Welcome. The call which DID is 15105989843 will reach the IVR-Welcome.

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1.4.3 Make a Call to MyPBX through NeoGate TG Now we can test incoming calls for MyPBX. If you dial the GSM1 number on Neogate TG, the call will be routed to the IVR on MyPBX.

Note: If there is no "Hotline" set for "Mobile to IP" route on Neogate TG, when you dial the GSM trunk number on TG, a ring tone will be heard after the call is connected. Then, you dial the number to reach MyPBX.

2 How to connect NeoGate TG to 3CX Phone system?

2.1 Introduction This application note shows how to connect 3CX to NeoGate TG using SIP Trunking. In this guide, we tested NeoGate TG400 with 3CX Phone System v12.0.32127.322; the same configuration will apply to other TG series products. Target: 1. Make outbound calls from 3CX via the GSM trunks of NeoGate TG directly. 2. Receive calls through GSM trunks of NeoGate TG at 3CX.

Description IP address of NeoGate TG400: 192.168.5.158 IP address of 3CX: 192.168.5.148

Figure 2-2-1

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2.2 Connect 3CX toNeoGate TG

2.2.1 Create a VoIP Trunk on NeoGate TG Path: Gateway  VOIP Settings  VOIP trunk  Add VOIP Trunk. Choose “Service Provider” mode, and fill in 3CX IP address.

Figure 2-2-2

Trunk Type: Service Provider Provider Name: 3CX Hostname/IP 192.168.5.148 After saving and applying the changes, you will see the trunk is “Registered” in “Line Status”. Path:StatusSystem StatusTrunk Status

Figure 2-2-3

2.2.2 Create a VoIP Trunk on 3CX 1) Add VoIP Provider Wizard, then click "Next". http://www.yeastar.com 11/95 NeoGate TG FAQ

Figure 2-2-4

Name of Provider: TG400 Country: Generic Provider: Generic SIP Trunk

2) Enter the TG400‟s IP and click "Next".

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Figure 2-2-5

3) Enter External Number and Authentication ID (You can enter any number as long as it is not the same with extension numbers of 3CX, take 9999 as an examle here). And click “Next”. Note:"Maximum simultaneous calls " is four in the free version of 3CX. You can also enter the number accordingly if you have bought license from 3CX.

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Figure 2-2-6

4) Configure the default destination of inbound route to IVR for The SIP Trunking and click “Next”. Note: If you want to change the inbound route, you can double click the trunk you want on the "Ports/Trunk Status" page after the SIP Trunk created.

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Figure 2-2-7

5) Click “Skip” to finish the SIP trunk configuration.

Figure 2-2-8

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6) On"Ports/Trunk status" page, we can check the trunk status.

Figure 2-2-9

2.3 Mobile to IP

In this section, we will configure incoming call to 3CX through NeoGate TG.

Figure 2-2-10

2.3.1 Create a "Mobile to IP" Route on NeoGate TG Path: GatewayRoutes SettingsMobile to IP

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Figure 2-2-11

Simple Mode: No Call Source: Mobile—GSM1. You can select any GSM line or mobile group. Here we select GSM1 as an example. Call Destination: SPS-3CX. All the calls from GSM1 will be sent to 3CX via this trunk. Hotline: 9999. You can enter the number "9999" in this field, which is same with the SIP trunk external number on 3CX.

2.3.2 Configure the Inbound Route on 3CX Click “Create DID” to configure the inbound route on 3CX. Inbound route name: From TG400 DID/DDI number/mask: 9999, which is same with the trunk external number. Available ports: TG400 Office Hours: IVR 8000

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Figure 2-2-12

Now we can test incoming calls for 3CX. If you dial the GSM1 number on TG400, the call will be routed to the IVR on 3CX.

2.4 IP to Mobile

In this section, we will configure outbound call from 3CX through NeoGate TG.

Figure 2-2-13

2.4.1 Createan Outbound Rule on 3CX Click "Create Outbound Rule" on 3CX. Rule Name: Rule for TG400 Prefix: 9 Call from extension(s): 1000-1003,1005 Route: TG400 Strip: 1 http://www.yeastar.com 18/95 NeoGate TG FAQ

Figure 2-2-14

2.4.2 Create a "IP to Mobile" Route on TG400 Path: GatewayRoutes SettingsIP to Mobile

Figure 2-2-15

Simple Mode: Yes Route Name: From_3CX Call Source: SPS—3CX Call Destination: Mobile—GSM1

Save it and apply the changes, then you can dial outbound calls from 3CX via NeoGate TG directly.

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3 How to connect NeoGate TG to Elastix?

3.1 Introduction

This application note shows how to connect Elastix to NeoGate TG via SIP trunking. In this guide, we will take NeoGate TG800 as an example; the same configuration will apply other TG series products.

Target： 1. Make outbound calls from Elastix via the GSM trunks of NeoGate TG directly. 2. Receive calls from GSM trunks of NeoGate TG at Elastix.

Description： IP address of Elastix: 192.168.5.178 IP address of NeoGate TG800: 192.168.5.149

Figure 2-3-1

3.2 Connect Elastix to NeoGate TG

3.2.1 Create a Service Provider SIP Trunk on Elastix Path: PBXTrunksAdd SIP Trunk

Figure 2-3-2

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Figure 2-3-3 PEER Details: host=192.168.5.149 type=peer qualify=yes disallow=all allow=ulaw,alaw,gsm After creating the SIP trunk, we can check the status of this trunk, it should be http://www.yeastar.com 21/95 NeoGate TG FAQ

OK. Path: PBXOptionUnembeddedfreePBX Log in the FreePBX Asterisk CLI, enter the command “sip show peers” and click “Execute”, the status will be seen.

Figure 2-3-4 3.2.2 Create a VoIP Trunk on NeoGate TG Path: GatewayVoIP SettingsVoIP TrunkAdd VoIP Trunk Choose “Service Provider” mode, and fill in Elastix IP address.

Figure 2-3-5 Trunk Type: Service Provider Provider Name: Elastix Hostname/IP: 192.168.5.178 After saving and applying the changes, you will see the trunk is “Registered” in “Line Status”. Path:StatusSystem StatusTrunk Status

Figure 2-3-6

3.3 IP to Mobile In this section, we will configure outbound call from Elastix through Neogate TG.

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Figure 2-3-7 3.3.1 Create an Outbound Route on Elastix Path: PBXOutbound RoutesAdd Route Choose the VoIP trunk "NeoGate_TG" and set the rule for the outbound as the picture shows, which allows users to dial any number.

Figure 2-3-8 3.3.2 Create Mobile Group onNeoGate with "Balance" Strategy There are multiple GSM channels installed in NeoGate TG for outbound calls. http://www.yeastar.com 23/95 NeoGate TG FAQ

Here is an example: Customer wants to dial external numbers onElastixside through NeoGate TG directly, NeoGate TG should route the call via the GSM trunk which is least used.

Path: GatewayMobile ListMobile Group In this example, we need to choose all GSM channels to right side, as for strategy, we can choose “Balance” mode.

Figure 2-3-9 Save it and apply the changes. 3.3.3 Create “IP to Mobile” Route Path: GatewayRoutes SettingsIP to Mobile

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Figure 2-3-10

Simple Mode:No Choose “Simple Mode” to “No”, you will see the advanced settings. Call Source: SPS-Elastix Call Destination: Mobile Group--All_GSM

The default setting “X.” for “Outbound Dial Pattern” allows users to make any external number out without restriction.

Save it and apply the changes, then you can dial outbound calls from Elastixvia NeoGate TG directly.

3.4 Mobile to IP

In this section, we will configure incoming call to Elastix through Neogate TG.

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Figure 2-3-11 3.4.1 Create a “Mobile to IP” Route on NeoGate TG Path: GatewayRoutes SettingsMobile to IP

Figure 2-3-12 Simple Mode:No Choose “Simple Mode” to “No”, you will see the advanced settings. Call Source: Mobile—GSM1. You can select any GSM line or mobile group. Here we select GSM1 as an example. Call Destination: SPS-Elastix. All the calls from GSM1 will be sent to Elastix via this trunk. Hotline: 15105989843.You can enter the number as 15105989843 in thisfield, which is the SIM card number.

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3.4.2 Create an Inbound Route on Elastix

Figure 2-3-13

Description: From_NeogateTG DID Number: 15105989843.DID number should be same to the Hotline number which you set in TG‟s Mobile to IP route. Set Destination: IVR-Welcome. The call which DID is 15105989843 will reach the IVR-Welcome.

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3.4.3Make a Call to Elastix through NeoGate TG Now we can test incoming calls for Elastix. If you dial the GSM1 number on Neogate TG, the call will be routed to the IVR on Elastix.

4 How to connect NeoGate TG to Trixbox?

4.1 Introduction This application note shows how to connect Tribox to NeoGate TG using SIP Trunking. In this guide, we tested NeoGate TG400 with Tribox; the same configuration will apply to other TG series products. Target: 1. Make outbound calls from Tribox via the GSM trunks of NeoGate TG directly. 2. Receive calls through GSM trunks of NeoGate TG at Tribox.

Description IP address of NeoGate TG400: 192.168.5.147 IP address of Tribox: 192.168.5.236

Figure 2-4-1

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4.2 Connect Tribox to NeoGate TG

4.2.1 Create a VoIP Trunk on NeoGate TG Path: Gateway  VOIP Settings  VOIP trunk  Add VOIP Trunk. Choose “Service Provider” mode, and fill in Tribox IP address.

Figure 2-4-2

Trunk Type: Service Provider Provider Name:Tribox Hostname/IP 192.168.5.236

After saving and applying the changes, you will see the trunk is “Registered” in “Line Status”. Path:StatusSystem StatusTrunk Status

Figure 2-4-3

4.2.2 Create a VoIP Trunk on TriBox Path:PBX ->Admin -> Setup  TrunksAdd SIP Trunk

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Figure 2-4-4

Trunk Name: TG400 Peer Detail: host=192.168.5.147 type=peer context=from-trunk qualify=yes disallow=all allow=ulaw,alaw,gsm

After creating SIP Trunking, we can check the trunk status, it should be OK. Path: PBX  Admin  Tools  Asterisk CLI Enter the command „sip show peers‟ and click „Execute‟.

Figure 2-4-5

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4.3 Mobile to IP

In this section, we will configure incoming call to TriBox through NeoGate TG.

Figure 2-4-6

4.3.1 Create a "Mobile to IP" Route on NeoGate TG Path: GatewayRoutes SettingsMobile to IP

Simple Mode: No Call Source: Mobile—GSM1. You can select any GSM line or mobile group. Here we select GSM1. Call Destination: SPS-TriBox. All the calls from GSM1 will be sent to TriBox via this trunk. Hotline: 15105989843. You can enter the number as 15105989843 in this field, which is the SIM card number.

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Figure 2-4-7

4.3.2 Create an Inbound Route on Tribox Path:PBX  Admin  Setup  Inbound Routes

Description: From_TG400 DID Number:15105989843.DID number should be same to the Hotline number which you set in TG‟s Mobile to IP route. Set Destination:Extension 302. The call which DID is 15105989843 will try to ring extension 302.

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Figure 2-4-8

Now we can test incoming calls for TriBox. If you dial the GSM1 number on TG400, the call will be routed to the extension 302 on TriBox.

4.4 IP to Mobile

In this section, we will configure outbound call from Tribox through NeoGate TG.

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Figure 2-4-9

4.4.1 Createan Outbound Route on Tribox Path: Setup->Basic->Outbound Routes

Figure 2-4-10

Route Name: To_TG400 Dial Patterns: 9. You can also set other prefix. If you set like this, all the calls which number starts with 9, will be sent to TG400. Trunk Sequence: SIP/TG400 4.4.2 Create a "IP to Mobile" Route on TG400 Path: GatewayRoutes SettingsIP to Mobile

Simple Mode: Yes Route Name:From_TriBox Call Source: SPS—TriBox Outbound Dialpattern: 9. This is same to the dial pattern in TriBox http://www.yeastar.com 34/95 NeoGate TG FAQ

Strip: 1. Because TriBox sent 9+destination number, we should delete 9 before sending the number out. Call Destination: Mobile—GSM1

Figure 2-4-11 Save it and apply the changes, then you can dial outbound calls from Triboxvia NeoGate TG directly.

5 How to connect NeoGate TG to Lync Server 2013?

5.1 Introduction

Brief introduction of the Lync Server installed, and the target achieved in this manual.

Brief Introduction: This is a standard version of Lync installed in windows 2008 R2 SP1 standard (64bit). It requires two computers to install, one for DC and the other one for Lync. Since TCP/TLS is supported by Lync only, which doesn't match the general trunks we get like PSTN/SIP (UDP)/BRI/GSM or others, a translator like http://www.yeastar.com 35/95 NeoGate TG FAQ

NeoGate TG is needed to offer GSM channels.

Basic Information: IP of DC: 192.168.5.246 IP of Lync: 192.168.5.247 IP of NeoGate TG: 192.168.4.142 FQDN: lync.yeastar.com (Front end server, SQL and mediation pool are installed here) Account: harry, extension: 800, UPN:[email protected] Default TCP port: 5060 (NeoGate TG), 5068(Lync) IVR/ Queue number of Lync: +888

Targets:

1. Making outbound calls from Lync server via the GSM trunks of NeoGate TG directly. 2. Making inbound calls from GSM trunks to reach the IVR or Queue of Lync 2013.

5.2 Create topology to Lync 2013 and publish it

Open the topology you have got from the builder. If you haven't got one, please create and publish it before adding a new gateway.

This is the window of Lync 2013 Topology Buider:

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Figure 2-5-1

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Expand “Shared Compoments”, right click “PSTN gateways”, choose “New IP/PSTN Gateway”.

Figure 2-5-2

Input the FQDN of NeoGate TG, in this example, NeoGate TG‟s IP address is 192.168.4.142.

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Figure 2-5-3 Click “Next”, keep the default “Enable IPv4”, click “Next”.

Figure 2-5-4 http://www.yeastar.com 39/95 NeoGate TG FAQ

You can change the trunk name to NeoGate, or just keep it. Listening port of IP/PSTN gateways: 5060 SIP Transport Protocol: TCP

Figure 2-5-5

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Figure 2-5-6

When done, Publish ths new topology directly. Publishing is progressing as the following pictures show. If there is any error, please check the above steps or re-install the central SQL server.

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Figure 2-5-7

Figure 2-5-8

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Figure 2-5-9

Publishing wizard is completed.

5.3 Set up rules in Lync Server 2013 Control Panel

5.3.1 Enable user for Lync Server 2013 Note: please create your account in DC first before adding it into Lync Server.

Enable Lync account in “Microsoft Lync Server 2013 Control Panel”. Open “Microsoft Lync Server 2013 Control Panel” and log in.

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Figure 2-5-10

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Click “Users” to enable the account and assign a number to the user, in this example: User: harry The number is: +800 Click “Enable Users” to start:

Figure 2-5-11

Click “Enable Users”.

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Figure 2-5-12 Click “Add”.

Figure 2-5-13 http://www.yeastar.com 46/95 NeoGate TG FAQ

Click “Find”. Choose the account “harry” before clicking “OK”.

Assign user to pool: lync.yeastar.com For user's SIP URL to log in the client software, we recommend using user‟s email address Telephony: Enterprise Voice Line URL: tel:+800

Figure 2-5-14 Click “Enable” to save it. Log in the client software with the new account: [email protected] to test if it is successfully added as a Lync Server user.

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Figure 2-5-15 Open Lync client software and log in lync.yeastar.com using “[email protected]”.

Figure 2-5-16

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Figure 2-5-17 5.3.2 Create call rules in control panel Note: the extension number of Lync Server 2013 starts with “+”. Edit the “Global” dial plan.

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Figure 2-5-18 Edit the rule of “Keep All”; we need to add a “+” as the prefix.

Figure 2-5-19 http://www.yeastar.com 50/95 NeoGate TG FAQ

Modify the length to “Any”, add “+” in field “Digits to add”, then click “OK” to save it.

Figure 2-5-20 You can input the test number to see if the translation rule works fine.

Figure 2-5-21 Edit the “Voice Policy”“Global”. http://www.yeastar.com 51/95 NeoGate TG FAQ

Figure 2-5-22 Click “Select” and choose the Local into “Associated PSTN Usages”.

Figure 2-5-23 http://www.yeastar.com 52/95 NeoGate TG FAQ

Figure 2-5-24

Figure 2-5-25 Click “OK” to save it. Edit the “Route” page. http://www.yeastar.com 53/95 NeoGate TG FAQ

Figure 2-5-26 Click “LocalRoute” to start editing.

Figure 2-5-27 http://www.yeastar.com 54/95 NeoGate TG FAQ

The default value is: ^(\+1[0-9]{10})$ Click Edit to modify the default pattern to ^(\+\d*)$

Figure 2-5-28 Click “OK” to save it, and you will see the modified patten as below:

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Figure 2-5-29 Add the associated trunk:

Figure 2-5-30 http://www.yeastar.com 56/95 NeoGate TG FAQ

Choose the gateway we created to NeoGate TG, in this example: PstnGateway: 192.168.4.142.

Figure 2-5-31

Figure 2-5-32 http://www.yeastar.com 57/95 NeoGate TG FAQ

Select the assoiciated PSTN Usages:

Figure 2-5-33 Choose “Local” and “OK” to save it.

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Figure 2-5-34

Figure 2-5-35 http://www.yeastar.com 59/95 NeoGate TG FAQ

Click the “PSTN Usage”, make sure the “Routers” is “LocalRoute”, “Policies” is “Global”.

Figure 2-5-36 Edit the “Trunk Configuration” page.

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Figure 2-5-37 Click “Global” to start.

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Click “Select” to choose the associated PSTN usage for this trunk.

Figure 2-5-39 Chose “Local” in this exaple, click “OK” to save it.

Figure 2-5-40 http://www.yeastar.com 62/95 NeoGate TG FAQ

Click “OK”.

Figure 2-5-41 You can see the PSTN usage here, click “Commit”“Commit all” to take effect.

Figure 2-5-42 http://www.yeastar.com 63/95 NeoGate TG FAQ

Click “Test Voice Routing” to see if our rules are correct.

Figure 2-5-43

Test result: Passed. The configuration on Lync Server 2013 is completed.

5.4 Set up rules in NeoGate TG Web interface

5.4.1 Create Service Provider trunk to Lync Server 2013 Create a “Service Provider” SIP trunk: Hostname/IP: the IP of Lync Server 2013 is “192.168.5.247”. Port: 5068 (the default port for TCP protocol) Transport: TCP

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Figure 2-5-44

Figure 2-5-45 We can check the status of this trunk in “Line status”“Trunk status” page.

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Figure 2-5-46

Note: TCP protocol is disabled in NeoGate TG by default, you will need to enable it in “VoIP SettingsSIP settings” page in advance, then reboot to take effect. 5.4.2 Dial external number in Lync Server 2013 through NeoGate TG There are multiple GSM channels installed in NeoGate TG for outbound calls.

Here is an example: Customer wants to dial external numbers on Lync Server‟s side through NeoGate TG directly, NeoGate TG should route the call via all GSM channels one by one.

Step1. Create a mobile group in NeoGate side with balanced strategy. Click “Gateway”“Mobile list”“Mobile Group” to create that. In this example, we need choose all GSM channels to right side, as for strategy, we can choose “Sequence” mode.

Figure 2-5-47

Save it and apply the changes.

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Step2. Create “IP to Mobile” route. Click “Gateway”“Routes"“IP to Mobile” to create that.

Figure 2-5-48

Disable the “Simple Mode” to get the advanced settings. Call Source: choose the sps trunk to Lync 2013 DID Number: +. , remember there is a point after "+” . Call destination: Choose the mobile group we created in Step 1. Outbound Dial pattern: +. , remember there is a point after “+” . Strip: 1, it‟s used to delete the “+” sent by Lync 2013.

Save it and apply the changes, then you can dial outbound calls from client side of Lync server via NeoGate TG directly.

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Figure 2-5-49

5.4.3 Dial into Lync Server 2013 through NeoGate TG’s trunk It‟s supported to route the call from NeoGate TG to Lync Server 2013. In this example, the user can dial into NeoGate TG first, then route the call to IVR or extension of Lync server 2013 directly.

Click “Gateway”“Mobile”, in this example, we can create a new route.

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Figure 2-5-50

Disable the “Simple Mode” to get the advanced settings. Call Source: Choose the mobile group we created in Step 1. DID Number: +. , remember there is a point after “+”. Call destination: choose the sps trunk to Lync 2013 Hotline: The number NeoGate dial when there is an incoming call, we can input the extension number or IVR/Queue number of Lync 2013, in this example, the number is +888. Outbound Dial pattern: +. , remember there is a point after “+” . It‟s used to allow +888 to dial into Lync server 2013.

Save and apply the changes, you can dial into Lync server 2013 now.

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About Network

1 Which type of VPN is supported on NeoGate TG and how to configure it?

NeoGate TG supports OpenVPN. 1.1 Introduction

OpenVPN is a free and open source software application that implements virtual private network (VPN) techniques for creating secure point-to-point or site-to-site connections in routed or bridged configurations and remote access facilities. It uses SSL/TLS security for encryption and is capable of traversing network address translators (NATs) and firewalls. OpenVPN allows peers to authenticate each other using a pre-shared secret key, certificates or username/password. When used in a multi-client-server configuration, it allows the server to release an authentication certificate for every client, using signature and Certificate authority. It uses the Open SSL encryption library extensively, as well as the SSLv3/TLSv1protocol, and contains many security and control features.

If VPN is enabled on NeoGate TG, you can connect the NeoGate with the VoIP server via VPN. For the VPN server configuration, please consult the server vendors.

1.2 Settings

1.2.1 Make an OpenVPN File For the VPN configuration, please consult your OpenVPN Provider. And you can also refer to the template file provided by Yeastar: http://www.yeastar.com/download/tools/OpenVPNConfig.tar

Configuration File Format The file format must be .tar format. Numbers, letters, "_" and "." can be contained in the file name. There are two certificates, one key and configuration file in the tar file. All these info is given by your VPN service provider. Since our NeoGate is based on Linux, you should use .conf format client configuration file instead of .ovpn which is used on Windows OS.

NOTE: Do not use „user‟ and „group‟ in the client configuration file, or the OpenVPN will not work on NeoGate. Check the example below.

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Figure 3-1-1OpenVPN Configure File 1.2.2 Upload the OpenVPN File to NeoGate 1. Log in NeoGate TG's Web GUI. 2. Go to System->VPN Settings, choose the OpenVPN configure file and click "Import".

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Figure 3-1-2 Import the OpenVPN Configure File

If your OpenVPNcan not work well on NeoGate, please check if it can be used successfully on your Windows (Win2000/XP/Vista, if use OpenVPN on Win7, it should be run OpenVPN compatible with Win XP and as administrator) or Mac OS.

About SMS

1 Can I send SMS via NeoGate TG? Yes, you can send SMS on NeoGate Web GUI. The sent SMS can be checked on "Outbox" page.

2 Can I send bulk SMS via NeoGate TG? Yes, you can send SMS to multiple destinations on NeoGate TG Web GUI. You can type mutiple desired numbers as the destintaion or simply click "Add Contacts" to select the contacts.

3 Can I check the received SMS on NeoGate? Yes, you can check the received SMS on NeoGate "Inbox" page.

4 What is the maximum number of characters in a SMS message?

NeoGate TG supports 7-bit ASCII and 16-bit unicode encoding scheme. The system recognize the characters andswitch the encoding scheme automatically. If you are sending SMS on Web GUI, the maximum number of characters is300. But the receiver may receive more than 1 message, depending on the type of the mobile http://www.yeastar.com 72/95 NeoGate TG FAQ phone.

5 Does NeoGate TG support sending USSD on the WEB GUI? Yes, you can send USSD via NeoGate TG Web GUI.

6 How to integrate my software with NeoGate TG to send and receive

SMS?

NeoGate provide an API port for you to integrate with a 3rd party software.

6.1 Overview

This protocol allows external programs to control NeoGate to send/receive SMS and send USSD.

6.2. TG Configuration

API should be enabled in NeoGate. Click SMS tab on the upper right corner, and click API Settings. Tick the box in front of “Enable API”. Enter the IP address that is allowed to run SMS Client. Save and apply changes.

Figure 4-6-1 Enable API on TG

6.3Connect SMS Client to NeoGate SMS server SMS Client is connected to NeoGate SMS server through TCP. The IP address is the IP of NeoGate, and the port is the default 5038. User name and password are those configured in the previous step. After TCP connection is established, "Action: Login\r\nUsername: apiuser\r\nSecret: apipass\r\n\r\n" will be sent the server. If the server replies “Response: Success”, it indicates the connection is successful. Other responses indicate unsuccessful connection.

Below is an example using putty to connect SMS server:

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Figure 4-6-2 Using Putty to Connect TG API

Figure 4-6-3 Login Command and Successful

6.4 Execute smscommand

Check port status: http://www.yeastar.com 74/95 NeoGate TG FAQ

Client->Server command: “Action: smscommand\r\ncommand: gsm show spans\r\n\r\n” Server->Client GSM span 2: Power on, Provisioned, Up, Active,Standard GSM span 3: Power on, Provisioned, Undetected SIM Card, Active,Standard GSM span 4: Power on, Provisioned, Undetected SIM Card, Active,Standard GSM span 5: Power on, Provisioned, Undetected SIM Card, Active,Standard --END COMMAND--

Figure 4-6-4 Example Command

Check specific port information: If detailed information of a specific port to be checked, use the following command.

Client->Server command: “Action: smscommand\r\ncommand: gsm show $port+1\r\n\r\n” $port: the port you want to check

Server>Client Response: Follows Privilege: SMSCommand D-channel: 2 Status: Power on, Provisioned, Up, Active,Standard http://www.yeastar.com 75/95 NeoGate TG FAQ

Type: CPE Manufacturer: SIMCOM_Ltd Model Name: SIMCOM_SIM900 Model IMEI: 013227009596135 Model CBAND: EGSM_MODE,ALL_BAND Revision: 1137B13SIM900M64_ST Network Name: CHINA MOBILE Network Status: Registered (Home network) Signal Quality (0,31): 30 SIM IMSI: 460021059661838 SIM SMS Center Number: +8613800592500 Send SMS Center Number: Undefined Last event: Hangup State: READY Last send AT: AT+CREG?\r\n--END COMMAND--

Figure 4-6-5 Example Command

6.5 Send & Receive SMS

As the connection is successful, NeoGate SMS server can be used to send SMS and USSD. The server will also send a message to the Client upon receiving a SMS.

1) Send SMS

Client->Server Command: “Action: smscommand\r\ncommand: gsm send sms $port+1 $dest \"$message\" $id\r\n\r\n” $port: the trunk used to send the SMS $dest: the destination number http://www.yeastar.com 76/95 NeoGate TG FAQ

$message: contents of the message. Note that if the message contains special characters like \r\n, it is better that the message is encoded using url_encode. The maximum byte before encoding is 1024. $id: the unique identifier of the SMS Response status: after the SMS is sent, the following message will be sent to the client. In the message, “ID” is the designated unique identifier when sending the SMS, “Smcs” is the SMS center number, “Status: 1” indicates successful sending, and “0” indicates failure. Server->Client Event: UpdateSMSSend Privilege: all,smscommand ID: 2 Smsc: +8613800592500 Status: 1 --END SMS EVENT—

Figure 4-6-6 Send SMS

2) Receive SMS

Upon receiving an SMS, NeoGate will send the following contents to the Client, which will integrate the SMS based on the contents. The example is a message from China Mobile service hotline 10086 replying a balance inquiry. It is integrated by 2 pieces of a whole SMS. “ID”: the unique identifier of these SMS; “GsmPort”: the port that received the SMS; “Sender”: the number that sent the SMS; “Recvtime”: received time; http://www.yeastar.com 77/95 NeoGate TG FAQ

“Index”: sequence number of the SMS piece “Total”: how many pieces of SMS is sent as a whole “Smsc”: SMS center number Content: SMS content --END SMS EVENT—

Event: ReceivedSMS Privilege: all,smscommand ID: E9510086 GsmPort: 5 Sender: 10086 Recvtime: 2013-11-13 14:59:13 Index: 2 Total: 2 Smsc: +8613800591551 Content: %EF%BB%BF%E8%BF%87%E7%9F%AD%E4%BF%A1%E3%80%8 1%E8%AF%AD%E9%9F%B3%E3%80%81%E7%BD%91%E7%AB%99%E8 %87%AA%E5%8A%A9%E4%BA%A4%E8%B4%B9%EF%BC%8C%E6%9B% B4%E5%8F%AF%E4%BA%AB%E5%8F%979.8%E6%8A%98%E4%BC%98% E6%83%A0%EF%BC%8C%E8%AF%A6%E6%83%85%E7%99%BB%E9%99 %86www.10086.cn%E6%9F%A5%E8%AF%A2%E3%80%82%E4%B8%AD% E5%9B%BD%E7%A7%BB%E5%8A%A8

Figure 4-6-7 Receive SMS 3）Send USSD Client->Server Command: “Action: SMSCommand \r\ncommand: gsm send ussd $port+1 http://www.yeastar.com 78/95 NeoGate TG FAQ

\"$message\" [$timeout]\r\n\r\n” $port: the port that sent the USSD $message: the contents of the USSD $timeout: timeout period, the default is 30 seconds. Success: 1:Received USSD success on span: 6 \tUSSD Responses: 1 \tUSSD Code: 72 \tUSSD Len: 276 \tUSSD Message: 6B228FCE4F7F7528638C4E0A670D52A15385000A003830014F1860E06D3B5 2A8000A00313001670065B04F1860E0000A003230018BDD8D3967E58BE200 0A003330014E1A52A167E58BE2000A003430014E1A52A1529E7406000A003 630016570636E4E1A52A1000A003730015E3875284FE1606F000A003930010 04700334ECB7ECD000A002D002D002D --END COMMAND— USSD Code: the code value USSD Message: the encoded content of USSD, the Client needs to decode the USSD with USSD code. Failure: 0:Send USSD failed on span 6 Timeout: 0:Send USSD timeout on span 6

7 Does NeoGate TG provide a HTTP interface for SMS?

NeoGate TG provides a HTTP interface to enable your applications to send messages over the internet. You can send SMS message using the HTTP interface. Parameters are specified in the URL.

Sending SMS format: http://[IP]/cgi/WebCGI?1500101=account=[user]&password=[pass]&port =[port]&destination=351[phone_number]&content=[MSG]

Sending USSD format: http://[IP]/cgi/WebCGI?1500102=account=[user]&password=[pass]&port =[port]&content=[MSG]

Parameters: [IP] NeoGate TG IP address [User] The "Username" you set on "API Settings" page [pass] The "Password" you set on "API Settings" [port] Sending message from selected GSM port on NeoGate [phone_number] The destination phone number http://www.yeastar.com 79/95 NeoGate TG FAQ

[MSG] The content of the message that you want to send

Please check the following example SMS message from web. If you want to send a message "Hello world!!" to phone number 15880270900 through NeoGate TG GSM port 1.

The API settings are configured as the following picture shows:

Figure 4-7-1 API Settings on NeoGate TG

As we can see, the [User] should be apiuser, and the [pass] should be password.

The URL format should be like this: http://192.168.5.176/cgi/WebCGI?1500101=account=apiuser&password=pas sword&port=1&destination=15880270900&content=Hello world!!

8 Why did the SMS sending fail on NeoGate TG? Step1. Check the configuration on NeoGate TG. 1) Check if the GSM trunk status is Ok on NeoGate TG. 2) Check if the Calling Code, Destination, Port are correct on Send SMS page. Step 2. If all the configurations are correct, please check if the SIM card is out of credit.

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About SIM Card

1 How to insert a SIM card to NeoGate TG?

To prevent damage to the SIM card, please power off the device before inserting the SIM card to NeoGate TG. Insert the SIM card with the angled corner in first and the contact area facing down.

Figure 5-1-1

2 How can I recharge the SIM card which is installed in the NeoGate

TG? The balance of the SIM card can be obtained by the following methods: 1) Send SMS. Please contact the GSM service provider to get the message format, which is used to recharge the SIM card. Choose the related GSM port, set the service provider's service number as destination and enter the message on "Send SMS" page, then click "Send" to send the SMS. 2) Send USSD. Please contact the GSM service provider to get the USSD command, which is used to recharge the SIM card. Enter the USSD command on the "USSD" page, click "Send" to send the USSD. 3) Make a call to the GSM Service Provider. Contact the service provider and provide the SIM card information to them, they will help you recharge the SIM card.

3 Can I insert or remove a SIM card without powering off the NeoGate

TG? Yes, it is possible to power off individual GSM channel via NeoGate TG Web GUI. Go to Gateway->Mobile List, and select the desired GSM trunk, click "Power off" and then you can remove or insert the SIM card in the selected channel. http://www.yeastar.com 81/95 NeoGate TG FAQ

About GSM trunk

1 Can I change the IMEI code for the GSM trunk? The IMEI code is not configurable on NeoGate TG web page as changing IMEI code may be treated as illegal in some countries. However, you can configure it via SSH. Please contact Yeastar Support.

2 How to check the GSM trunk signal strength? The GSM trunk signal strength is shown on NeoGate TG "Trunk Status" page.

About Calls

1 The voice through GSM trunk is weak, how to adjust the volume? The volume can be adjusted on individual GSM trunk. The option "RxGain" for receive volume, and "TxGain" for transmit volume. Increasing the RxGain value means that the VoIP party hears a bigger voice. Increasing the TxGain value means that the GSM party hears a bigger voice. Please note that the volume changes may affect the DTMF detection on GSM trunks. Please change the settings carefully and ensure that the DTMF detection is not affected.

2 Does NeoGate TG support two stage dial when I call from SIP to GSM? Yes, you can enable two stage dial on the "IP to Mobile" route. The NeoGate TG will answer the call from VoIP party first, a dial tone will be heard when NeoGate answers the call, then you can dial a number through one of NeoGate TG's GSM trunks.

3 Can I configure NeoGate TG to use the GSM trunks evenly? Yes, you can balance the outgoing call through NeoGate TG by creating a mobile group and choosing the strategy as "Balance". Select the mobile group as "Call Destination" on "IP to Mobile" route, the system will grab the least used GSM trunk to make outgoing calls.

4 Can I specify which GSM trunk to use when making an outgoing call? Yes, you can select the desired GSM trunk on "IP to Mobile" route.

5 Can i limit certain numbers which can be called out through NeoGate

TG? Yes, you can configure the "Outbound Dial Pattern" on "IP to Mobile" route to http://www.yeastar.com 82/95 NeoGate TG FAQ achieve this.

6 Why do I only hear a dial tone but the call does not go to the VoIP server when calling in NeoGate TG? The default mode is two stage dial when you call in NeoGate TG, so you hear a dial tone once the call is answered by NeoGate TG. You need to do a second dial operation to call the VoIP server. If you don't like it this way, you can configure the "Hotline" on "GSM to IP" route. Enter the one number from the VoIP server as "Hotline ". When you call in NeoGate TG, the call will directly go to the VoIP server.

7 Can I limit the call duration for the SIM cards installed in NeoGate TG? Yes, you can configure the single call max duration and the monthly max call duration for a SIM card on the GSM Trunk edit page.

Others

1 What network types does NeoGate TG support? NeoGate TG supports GSM and the frequency range is 850/900/1800/1900MHz.

2 Can I access Internet from the SIM card which is installed in NeoGate

TG? No, this is not supported on NeoGate TG. You cannot have Internet access from the SIM cards.

3 How to customize a sound file for NeoGate TG?

Refer to this application, users can customize a WAV file through Windows accessories recorder, or through other software to finish the format conversion, like WavePad.

Voice prompt file format:

Size Parameters (Assume the Property Quality original Formats file *.mp3 is 430KB)

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PCM High 688KB

A-Law High 344KB (G.711)

U-Law High 344KB (G.711)

GSM 6.10 Normal 72KB

Audio format: GSM GSM Normal 72KB The file should be *.gsm

3.1 Customize a Voice Prompt File in PCM Format

Step 1. Open the Recorder software :

Start menuProgramAttachment Entertainment Recorder

Step 2. Open a recorded file or record a new prompt message file.

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Figure 7-3-1

Step3. Click „file->Save As‟ on the panel.

Figure 7-3-2

Step 4. Change the format, click the „Change‟ button .

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Figure 7-3-3

Step 5. Choose an option on „Sound Selection‟.

Format: PCM

Attributes: 8.000 kHz,16Bit, Mono 15Kb/sec

Figure 7-3-4

Step 6. Click „OK‟ to save the settings and the voice file.

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3.2 Customize a voice prompt file in A-Law(G.711) format

Step 1. Open the Recorder software :

Start menuProgramAttachment Entertainment Recorder

Step 2. Open a recorded file or record a new prompt message file.

Figure 7-3-5

Step3. Click „file->Save As‟ on the panel.

Figure 7-3-6

Step 4. Change the format, click the „Change‟ button .

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Figure 7-3-7

Step 5. Choose an option on „Sound Selection‟.

Format: CCITT A-Law

Attributes: 8.000 kHz,8Bit, Mono 7Kb/sec

Figure 7-3-8

Step 6. Click „OK‟ to save the settings and the voice file.

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3.3 Customize a voice prompt file in U-Law(G.711) format

Step 1. Open the Recorder software :

Start menuProgramAttachment Entertainment Recorder

Step 2. Open a recorded file or record a new prompt message file.

Figure 7-3-9

Step3. Click „file->Save As‟ on the panel.

Figure 7-3-10

Step 4. Change the format, click the „Change‟ button .

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Figure 7-3-11

Step 5. Choose an option on „Sound Selection‟.

Format: CCITT u-Law

Attributes: 8.000 kHz,8Bit, Mono 7Kb/sec

Figure 7-3-12

Step 6. Click „OK‟ to save the settings and the voice file.

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3.4 Customize a voice prompt file in GSM6.10 format

Step 1. Open the Recorder software :

Start menuProgramAttachment Entertainment Recorder

Step 2. Open a recorded file or record a new prompt message file.

Figure 7-3-13

Step3. Click „file->Save As‟ on the panel.

Figure 7-3-14

Step 4. Change the format, click the „Change‟ button .

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Figure 7-3-15

Step 5. Choose an option on „Sound Selection‟.

Format: GSM 6.10

Attributes: 8.000 kHz, Mono 1Kb/sec

Figure 7-3-16

Step 6. Click „OK‟ to save the settings and the voice file.

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3.5 Customize a voice prompt file in GSM format

Step 1. Download and install WavePad audio editing software and install it on your PC. You can download the software here: http://www.nch.com.au/wavepad/index.html

Step 2. Run WavePad and click „Open File‟ on the panel.

Figure 7-3-17

Step 3. Choose the audio file which you want to convert to GSM format and click „open‟

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Figure 7-3-18 Step 4. Click „file->save file as‟ on wavepad panel.

Figure 7-3-19 Step 5. Save as „GSM(*gsm)‟ format and save.

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Figure 7-3-20

[End]

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