Product Knowledge
Sprint: Product Knowledge Understanding The Wireless Industry Before you learn about Sprint and how to effectively sell it to customers, it’s important to understand the basics of the mobile phone industry. The Basics There are two main types of mobile phones in the industry; postpaid mobile phones and prepaid mobile phones. Postpaid Mobile Phone: The postpaid mobile phone is likely the type of mobile phone you’re most familiar with. The postpaid mobile phone is a mobile phone that’s service is provided by a prior arrangement with a mobile network operator. The user in this situation is billed at the end of the month, depending on their usage. There are four major postpaid mobile phone service providers. If you are not already familiar with these providers, it is important that you get acquainted with each of them! These providers are: Prepaid Mobile Phone: A prepay mobile phone (also commonly referred to as pay-as-you-go, pay-as-you-talk, pay and go, go-phone or prepaid) is a mobile phone for which credit is purchased in advance of service use. The purchased credit is used to pay for mobile phone services at the point the service is accessed or consumed. While the four major cell phone providers also offer pre-paid options to their customers, there are a few major providers that specifically offer pre-paid options that you should be familiar with. Those providers are: Boost Mobile/Virgin Mobile (Sprint pre-paid) Metro PCS (T-Mobile pre-paid) Cricket Wireless (AT&T pre-paid) Straight talk (MVNO-Mobile Virtual Network Operator; uses AT&T, T-Mobile, Verizon, Sprint towers) Line: “Line” refers to the user and their phone number.
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