+
101 South Queen Street 6000 Town Center Boulevard, Suite 210 Martinsburg, West Virginia 25401 Canonsburg, Pennsylvania 15317
7000 Harnpton Center 333 West Vine Street, Suite 1700 Lexington, Kentucky 40507 Morgantown, West Virginia 26505 ATTORNEYS AT TAW 51 1 7th Street 600 Quarrier Street 480 West Jubal Early Drive, Suite 130 Winchester, Virginia 22601 Moundsville, West Virginia 26041 Charleston, West Virginia 25301
501 Avery Street Post Office Box 1386 Parkersburg, West Virginia 26101 Charleston, West Virginia 25325-1386 (304) 347-1 100
www. bowlesrice.com
October 22,2013 James V. Kelsh E-Mail Address: Telephone - (304) 347-1 135 [email protected] Facsimile - (304) 343-3058
Sandra Squire HAND DELIVERY Executive Secretary Public Service Commission of West Virginia 201 Brooks Street Charleston, West Virginia 25301
Re: Case No. 13-0503-T-GI General Investigation Regarding the Use of Federal Universal Service funding by Eligible Telecommunications Carriers in WV - FCC Form 481
Dear Ms. Squire:
On October 15, 2013, West Virginia PCS Alliance, L.C. dba nTelos (“NTELOS”) submitted its FCC Form 481 in the above mentioned case under seal. NTELOS provides herewith an original and 12 copies of the Public Form 481 and all applicable attachments, including a redacted update of NTELOS’ five year build-out plan. Very truly yours,
JVIUkay Enclosures cc: Lisa Wansley, Esq. Keili Young
5589461.1 Page 1
209909 <010> Study Area Code WEST VIRGINIA PCS ALLIANCE <015> Study Area Name
c020> Program Year 2014
<030> Contact Name: Person USAC should contact Keili Young with questions about this data
<035> Contact Telephone Number: 1540) 946-4554 Number of the person identified in data line <030>
c039> Contact Email Address: [email protected] Email of the person identified in data line <030>
Service Quality Improvement Reporting (complete attoched worksheetl
Outage Reporting (voice) (complete onached worksheet) r'N I, I Ti<--check box if no outages to report
Unfulfilled Service Requests (voice) Detail on Attempts (voice) [ottach descriptive document) unfulfilled Service Requests (broadband) Detail on Attempts (broadband) [moch descriptive document)
Number of Complaints per 1,000 customers (Voice) Fixed
Number of Complaints per 1,000 customers (broadband) Fixed
Service Quality Standards & Consumer Protection Rules Compliance (check to indicote certificotion)
209909wv510 [anoched descriptive document) Functionality in Emergency Situations (check to indicote certificotion) 209909~~610 [onoched descriptive document) Company Price Offerings (voice) (complete onoched worksheet) Company Price Offerings (broadband) [complete onoched worksheetl Operating Companies and Affiliates [complete onoched worksheet) Tribal Land Offerings (Y/N)? 0 @ (if yes, complete attoched worksheetl <1000> Voice Services Rate Comparability (check to indicote certification) (ottoch descriptive document) <1100> Terrestrtal Eackhaul (Y/N)? (if not, check to indicate cert#icotion) <1110> (complete onoched worksheet) <1200> Terms and Condition for Lifeline Customers [complete attached worksheet)
~~
Price Cap Carriers, Proceed tot including Rote-of-Return Carriers affiliated with Price Cap Local Exchange Carriers <2000> [check to indicate certification) <2005> (complete anoched worksheet)
Rate of Return Carriers, Proceed to ROR Additional Documentation Worksheet <3000> (check to indicote certification) <3005> (complete attoched worksheet)
1011 W013 Page I Page 2
Data Collection Form OMB Control No. 3060-0986/0MB Control No. 3060
209909 <010> Study Area Code <019 Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Keili Young <035> Contact Telephone Number - Number of person identified in data line <030> (540) 946-4554 <039> Contact Email Address - Email Address of person identified in data line <030> youngkk@ntelos corn
If your answer to Line <111> is yes, then you are required to file a progress report, on line <112> delineating the status of your company's existing 5 54.202(a) "5 year pian" on file with the FCC, as it relates to your provision of voice telephony service. Attach Five-Year Service Quality Improvement Plan or, in subsequent years, your annual progress report filed pursuant to 47 C.F.R. 5 54.313(a)(l). If your company is a CETC which only receives frozen support, your progress report is only 209909~112 required to address voice telephony service.
Name of Attached Document (.pdf) Please check these boxes below to confirm that the attached PDF, on line 112, contains a progress report on its five-year service quality improvement pian pursuant to 5 54.202(a). The information shall be submitted at the wire center level or census block as appropriate.
Maps detailing progress towards meeting plan targets Report how much universal service (US) support was received How (Ub+)was used to improve service quality How (USF)was used to improve service coverage How (USF) was used to improve service capacity Provide an explanation of network improvement targets not met in the prior calendar year.
10/15/2013 Page 2 Page 3
209909 <010> Study Area Code <015> Study Area Name WEST VIRGINIA PCS ALLIRNCE
<220>
Number
Page 3 Page 4
<701> Residential Local Service Charge Effective Date 1/1/2013 <702> Single State-wide Residential Local Service Charge M
<703>
I
I I
10/15/2013 Page 4 Page 5
c010> Study Area Code 209909 ~015, Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Kelli Young <03S> Contact Telephone Number. Number of person identified in data line<030> (540) 946-4554 <039> Contact Ernail Address - Email Address of person identifled in data line c030> Youngkk@ntelos. corn
<711>
Page 5 10/1512013 Page 6
<010> Study Area Code 209909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Kelli Young <035> Contact Telephone Number - Number of person identified in data line <030> (540) 946-4554 <039> Contact Email Address - Emall Address of person identified in data line <030> youngkk@ntelos corn
<810> Reporting Carrier West Virginia PCS Alliance, L.C. 411> Holding Company NTELOS Holdings Coep.
Affiliates Doing Business As Company or Brand Designation I SAC I
I I
I I
Page 6 lOi1512013 Page 7
<010> Study Area Code 209909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Keill Young <035> Contact Telephone Number - Number of person identified in data line <030> (540) 946-4554 <039> Contact Email Address - Email Address of person identified in data line <030> [email protected]
<910> Tribal Land(s) on which ETC Serves
<920> Tribal Government Engagement Obligation Name of Attached Document (.pdf)
If your company servesTribal lands, please select (Yes,No, NA) for each these boxes to confirm the status described on the attached PDF, on line 920, demonstrates coordination with the Tribal government pursuant to 5 54.313(a)(9) includes:
Needs assessment and deployment planning with a focus on Tribal community anchor institutions; Feasibility and sustainability planning; Marketing services in a culturally sensitive manner; Compliance with Rights of way processes Compliance with Land Use permitting requirements Compliance with Facilities Siting rules Compliance with Environmental Review processes Compliance with Cultural Preservation review processes Compliance with Tribal Business and Licensing requirements.
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10/15/2013 Page 7 Page 8
<010> Study Area Code zag909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Keili Young <035> Contact Telephone Number - Number of person identified in data line <030> (540) 946-4554 <039> Contact Email Address - Email Address of person identified in data line <030> [email protected]
Please check this box to confirm no terrestrial backhaul El <1120> options exist within the supported area pursuant to 5 54.313(G)
Please check this box to confirm the reporting carrier offers m broadband service of at least 1Mbps downstream and 256 kbps <1130> upstream within the supported area pursuant to 9 54.313(G)
i
10/1512013 Page 8 Page 9
<010> Study Area Code 209909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE <0202 Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Keili Young <035> Contact Telephone Number - Number of person identified in data line <030> (540) 946-4554 <039> Contact Email Address - Email Address of person identified in data line <030> [email protected]
209909wv1210 <1210> Terms & Conditions of Voice Telephony Lifeline Plans Name of attached document (.pdf)
<1220> Link to Public Website HTTP
“Please check these boxes below to confirm that the attached PDF, on line 1210, or the website listed, on line 1220, contains the required information pursuant to § 54.422(a)(2) annual reporting for ETCs receiving low-income support, carriers must annually report:
<1221> Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers,
<1222> Details on the number of minutes provided as part of the plan,
<1223> Additional charges for toll calls, and rates for each such plan.
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10/15/20 13 Page 9 Page 10
<010> Study Area Code 209909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regardlng thls data Keili Young <035> ContactTeiephone Number- Number of person identified in data line <030> (5401 946-4554 <039> Contact Email Address - Email Address of person ldentlfled In data lme <030> youngkkentelos com
support as set forth in 47 CFR 5 54.313(b),(c),(d),(e) the information reported on this form and in the documents attached below is accurate.
incremental Conned America Phase I reporting <2010> 2nd Year Certification (47 CFR 5 S4.313(b)(1)) <2011> 3rd Year Certification (47 CFR § S4.313(b)(2)) H Price Cap Carrier Receiving Frozen Support Certification {47 CFR 5 54.3lZ(a)) <2012> 2013 Frozen Support Certification <2013> 2014 Frozen Support Certification <2014> 2015 Frozen Support Certification <201s> 2016 and future Frozen Support Certification
Price Cap Carrier Connect America ICC Support (47 CFR 5 54.313(d)l <2016> Certification Support Used to Build Broadband Ibd
Connect Afflerica Phase II Reporting {47 CFR 5 54.313(e)] <2017> 3rd year Broadband Service Certification <2018> 5th year Broadband Service Certification <2019> Interim Progress Certification <2020> Please check the box to confirm that the attached PDF, on line 2021, contains the required information pursuant to 5 54.313 (e)(3)(ii),as a recipient of CAF Phase II support shall provide the number, names, and addresses of community anchor institutions to which began providing access to broadband service in the preceding calendar year. <2021> interim Progress Community Anchor Institutions Name of Attached Document Listing Required Information
Page 10 10/15/2013 209909 c010> Study Area Code <015> Study Area Name WEST VIRGINIA PCS ALLIANCE enm, D.,,~,~~van. mi A <030> Contact Name Perron USAC sho. d contact regaro ng thos nata Ke-1~Yoir9 ~035, ContactTelephone Number Number of person identfleoin data linec030, '5431 546-6554 ~0393 ContactEmaiAodress-EmailAooressofperson dent fen in nata lme<030> yoJrgkk?-ce-os COT
4 -3%?.& E r%A&ess..vL"cx- .ZIAW.Z- ~ice.mmam~~~a ?a ~-~~the boxes below to note compliance on Itr five year service quality plan (pursuant to 47 CFR 54.202(s)) and, for prlveteiy hela carrlen, ensuring compliance wkh the financial reponing requirements set fonh in 47 CHECK 6 CFR 5 50 313(f)(2). I further cenlfv that tne informatlon reported on this form ana in the aocuments attached below is accurate.
Progress RepoR on 5 Year Plan
(3010) MJestone Cenficatlon (47 CFRg 54 3:3(f)(l)(ll* Name of Anacneo Document Llstmg ReqJireo nformat on ?:ease cneck tnis DOX to confirm tnat tne anacheo PDF, on ne 3012 u contains the req. reo informaf~onp-rs.ant to § 54 313 (flllil4 as a 130111 recwent of CAF Pnase sdpport ma11 provioe (ne numoer. names an0 addresses of community ancnor mtit.tions to whim oegan proviolng access to DroadDand service n tne Preceo ng ca enoar year
(3012) Community Anchor Institutions (47 CFR 5 54.313(f)(l)(ii)) Name of Attached Documenf Listing Required information (3013) Is your companya Prlvateb Held RORCarrier (47CFR 5 54.313(0(21) (VesINo) (3014) If yes, does your company fiiethe RUS annual report (YesINo) Please checkthese boxes to confirm that the attached PDF, on line 3017, contains the required information pursuant to § 54.313(f)(2) compliance requires: Electronic copy of their annual RUS reports (Operating Report for 130151 Telecommunications Borrowers)
(3016) PDF of Balance Sheet, Income Statement and Statement of Cash Flows
If the response is yes on line3014. anach your company's RUS annual 130171 report and all required documentation Name of Anached Document listing Required information (3018) If the response is no on line 3014, is your company audited? LIYeslNo) If the response is yes on line 3018, please checkthe boxes below to confirm your submission. on line 3026 pursuant to § 54.313(f)(2), contains
Either a copy of their audited financial statement: or (2) a flnanciai report (30191 in a format comparable to RUS Operating Report for Telecommunications PDF of Balance Sheet, Income Statement and Statement of Cash Flows (30201
Management lener Issued by the independent certified public accountant (30211 0 that performed the compank's financial audit. If the response is no on line 3018. please check the boxes below to confirm your submission, on line 3026 pursuant to § 54.313(fll2) contains: Copy of their financial statement which has been subject to review by an 0 (3022) independent Certified public accountant: or 2) a financial repon in a format comparable to RUS Operating Report forielecommunications Borrowers. Underlying Information subjected to a review by an independent certified (3023) public accountant 0 (30241 underlying information subjected to an officer certification. (3025) PDF of Balance Sheet, Income Statement and Statement of Cash Flows f3 (30261 Attach the worbheet listing required information Name of Attached Document Listing Required Information
Page 11 10/15/2013 Page 12
209909 c010> Study Area Code <015> StudyArea N~~~ WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Kelll Young <035> Contact Telephone Number - Number of person identified in data line <030> (540) 946-4554 youngkk@ntelos~com <039> Contact Email Address ~ Emaii Address of person identified in data line c030>
TO BE COMPLETED BY THE REPORTING CARRIER, IF THE REPORTING CARRIER IS FILING ANNUAL REPORTING ON ITS OWN BEHALF: ~-
Certification of Officer as to the Accuracy of the Data Reported for the Annual Reporting for CAF or LI Recipients
I certify that Iam an officer of the reporting carrier; my responsibilities include ensuring the accuracy of the annual reporting requirements for universal Sewice Support recipients; and, to the best of my knowledge, the information reported on this form and in any attachments is accurate.
N~~~ of ~~~~fii~~carrier: WEST VIRGINIA PCS ALLIANCE
Signature of Authorized Officer: ONLINE Date
Printed name of Authorized Officer: Brian Oneil
Title or position of Authorized Officer:
Telephone number of Authorized Officer: 540 946 '05'
Study Area Code of ReportingCarrier: 209909 Filing Due Date for this form: 10'15'2013
Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934, 47 U.S.C. 55 502, 503(b), or fine or imprisonment under Title 18 of the United States Code, 18 U.S.C. 5 1001.
1011 5/2013 Page 12 Page 13
e010> Study Area Code 209909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE ~020, Program Year 2014 e030> Contact Name - Person WAC should contact regarding this data Keili Young e0352 ContactTeiephoneNumber. Number of person identified indata linee030> (540) 946-4554 e039r Contact Email Address - Email Address of person identifled in data line <030> Youngkk@ntelos. corn
TO BE COMPLETED BY THE REPORTING CARRIER, IF AN AGENT IS FILING ANNUAL REPORTS ON THE CARRIER'S BEHALF:
Certification of Officer to Authorize an Agent to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier I i certify that (Name of Agent) Is authorized to submit the information reported on behal of the reportlng carrier. I also certify that i am an officer of the repomng carrier; my respansibiliWes include ensuring the accuracy of the annual data reportino requirements provided to the authorized agent; and, to the best of my knowledge, the reports and data provided to the authorized agent Is accurate.
Name of AuthorizedAgent: Name of Reporting Carrier: Signature of Authorized Officer: Date: Printed name of Authorized Officer: Title or position of Authorized Officer: Telephone number of Authorized Officer: Study Area Code of Reporting Carrier: Filing Due Date for thls form: Persons willfully making false statements on this form can be punished by fine or forfeiture under the Communications Act of 1934. 47 U.S.C. 55 502,503(b). or fine or imprisonment under Title 18 of the United Stater Code, 18 U.S.C. 5 1001. r
TO BE COMPLETED BY THE AUTHORIZEDAGENT:
Certification of Agent Authorized to File Annual Reports for CAF or LI Recipients on Behalf of Reporting Carrier
I, as agent for the reporting carrier, certify that Iam authorized to submit the annual reports for universal service support recipients on behalf of the reporting carrier; I have provided the data reported herein based on data provided by the reporting carrier; and, to the best of my knowledge, the information reported herein is accurate.
Page 13 10/15/2013 Attachments Data Collection Form
10/15/2013 <010> Study Area Code 209909 <015> Study Area Name WEST VIRGINIA PCS ALLIANCE <020> Program Year 2014 <030> Contact Name - Person USAC should contact regarding this data Keili Young <035> Contact Telephone Number - Number of person identified in data line<030> (540) 946-4554 c039> Contact Emaii Address - Emaii Address of person identified in data llne <030> Youn9kk@ntelos corn
Affiliates I SAC I Doing Business As Company or Brand Designation
West Virqinia PCS Alliance, L.C. 269010 nTelos Wireless Virqinia PCS Alliance, L.C. 199008 nTelos Wireless R&B Cable, Inc. nTelos Wireless The Beeper Company nTelos Wireless NH Licenses LLC nTelos Wireless Richmond 20MHz, LLC nTelos Wireless
1011512013 West Virginia PCS Alliance, L.C. Five-Year Service Quality Improvement Plan Update Below is West Virginia PCS Alliance, L.C.’s five-year plan demonstrating the use of universal service support received for ETC designated areas in West Virginia. The plan also demonstrates the 201 2 actual spend by wire center which was funded in part by the disbursement of funds received for 201 2 high-cost universal service support in the amount of $994,874 for the State of West Virginia. Also provided is a map ofWest Virginia PCS Alliance, L.C.’s planned build out. WEST VIRGINIA PCS ALLIANCE - 5-YEAR BUILDOUT PLAN IN WEST VIRGINIA 2012 ACtuals 2017 2012 2013 2015 2016 Signal 2017 2017 Signal 2012 2012 Signal 2013 Signal Qunlity < :opacity Quality Capacity Coverage CLLl Wire Center Qualit) Capreit) Qualit: Capncih 13AVI.WVPt: I3artx~u~de 4 m 13CKL.IWVFI. 13uckhannon I= Bf:I.OWVBI, Butihlo a UI.LE\VVKV I3elle ! UKPIWVI'H I3ndgepon 13KVI.WV13V I3umsville (XUGWVMA Clarkshurg sl! 3 WNKWVPY 13a.t Bank IXVWWVEV Elkvicw I'AM'I'W'VMN I:airniont 1 t~[;rwvt-r viat 'TOP 4 I'KI'NWVKK I:aimingt Column 'lbtals Yearly 'Iota11 - NTELOS’ 5 year Quality Improvement Plan Map has been redacted in its entirety (510) Service Quality Standards & Consumer Protection Rules Compliance West Virginia PCS Alliance, L.C. certifies that it is in compliance with applicable service quality standards and consumer protection rules, e.g., the CTlA Consumer Code for Wireless Service. I. (610) Functionality in Emergency Situations West Virginia PCS Alliance, L.C. certifies that it is able to function in emergency situations. West Virginia PCS Alliance, L.C. has a Disaster Preparedness Plan that thoroughly outlines the processes and procedures setup to handle any emergency situation that may arise. The Plan covers the steps in place to mitigate risks, prepare for potential emergency situations, respond to emergencies, and recover from any damage as a result of the emergency. Such steps defined for minimizing risk and preparing for emergencies include defining roles and responsibilities in an emergency situation, assessing potential threats and vulnerabilities, developing emergency checklists, designing an Emergency Operations Center for use in case of an emergency, power loss planning and creating notification procedures. The response and recovery plan includes defining members of teams needed to handle the situation, describing their roles in an emergency as well as maintaining event logs to record information pertaining to the disaster. West Virginia PCS Alliance, L.C. reviews and updates its Disaster Preparedness Plan on a periodic basis. YOU COULD QUALIFY WM~S for the TEL-ASSISTANCE PLAN VISIT YOUR NEAREST NTELOS RETAIL LOCATION FOR DETAILS. West Virginia PCS Alliance, L.C.’s Tel-Assistance Plan is a Lifeline Service, a government assistance program that provides a discount on phone service for qualifying low-income consumers, The sewice cannot be given away or transferred, and only qualifying consumers may enroll. The Lifeline Service is limited to one discount on either wireline or wireless service per household, which means only one discount per person or group of people who are living together at the same address and contributing to and sharing in the income and expenses of the household. To qualify for the Tel-Assistance Plan you must show valid proof of one of the following: Medicaid: Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps); Supplemental Security Income (SSI); federal Public Housing AssistancelSection 8; Temporary Assistance to Needy Families (TANF); National School Lunch’s free Lunch Program (NSL); Low Income Home Energy Assistance Program (LIHEAP); or your household income is at or below 135% of the Federal Poverty Guidelines. Taxes and surcharges are included in the $1 .OO monthly plan charge. Initial prepayment fee of $10 required. Minute overage will incur charges of 25t per minute. Calls outside the nTelos network Camera $1999 area- - _. will be- . charaed . roamina fees at a rate of 25& Der minute, Qualified applicants may purchase a camera flip phone for a promotional price of $19.99. Phone model subject to change without notice. &me restric2ons apply. All plans are subject to the nTelos Wireless t&ms and conditions located at www.ntelos.com/terrns-and-conditions.6555 KY Flip Phone PUBLIC SERVICE COMMISSION WEST VIRGINIA CHARLESTON CASE NO. 13-0503-T-GI General Investigation Regarding the Use of Federal Universal Service funding by Eligible Telecommunications Carriers in WV - FCC Form 48 1 CERTIFICATE OF SERVICE I, James V. Kelsh, counsel for West Virginia PCS Alliance, L.C. dba nTelos, do hereby certify that a copy of the foregoing has been served this 22ndday of October, 2013, upon the following in the manner indicated: VIA HAND DELIVERY: Lisa Wansley, Esq. Legal Division Public Service Commission of West Virginia 201 Brooks Street 5589461.1