ISSUE 1 The Official Newsletter of Airports Limited March/April, 2015 World class terminal to open in stages during 2015-2016

A new dimension are mitigated as best as profitability positions feature world-class duty When the $105 million possible. have never been stronger free brands by Tappoo and upgrade at “We also believe that despite contributing $18 Prouds, Burger King and International Airport is we appointed the best million in first up equity Gloria Jeans, specialty completed in mid-2016, the contractor available for the for this project. With a retail stores (Jewelry country will have a world- job in Hawkins PBS. Hawkins successful restructure of Galleria, WH Smith, Nike class facility that will bring PBS project director Heath our revenues to come after and Rip Curl), an expanded a totally new dimension Doyle has brought about a the construction upgrade airport lounge, a prayer to Fiji’s tourism sector. All solution based approach to we can only reach higher,” room, a world class VIP Fijians will be proud of their the table that has been very said Khan. paid lounge service with new terminal. The message positive for the project,” Top class facilities spa facilities by . from Airports Fiji Ltd is commented Executive There will be a two-lane Staged opening clear: “We’re doing this for Chairman, Faiz Khan. vehicle drop off for entry With the departure YOU.” lounge scheduled to open “It has taken sometime in August to be considerable effort to followed shortly thereafter come this far. It took with the baggage claim us considerable time hall in arrivals and the to understand how to arrivals concourse, the $105 upgrade without affecting million upgrade of Nadi the operations of the Nadi International Airport is on International Airport. Nadi target for completion mid- Airport was previously built next year. by adding three different The departure lounge buildings at different times. has been expanded to 2,000 It was therefore not easy An artist’s impression of the new Departure Check-in area. square meters and totally for the architects to design. redesigned. Departing “The past construction Funded by AFL into departure check-in to passengers will come was not properly He added, “the project speed up traffic flow. up the escalator after documented. This was has been funded entirely Entering the departure immigration clearance, probably the greatest at AFL’s financial strength check-in area the but will now enter a challenge. Considering the of borrowing without passenger will immediately walk through shopping challenges, all the design government guarantees. In notice the natural light. The experience. consultants have done well. many ways the commitment ceiling has been raised by Luxurious experience We were greatly assisted for this project has brought seven metres and the floor The lounge space will be by David Crute of Thinc, our about unprecedented space increased by 4,000 luxurious and together with project manager and his financial discipline in other square metres. Check-in the food and beverages colleagues. areas of AFL’s expenditure. desks have been expanded outlet and kids play area “Once we understood This financial discipline that to 36. There are two food will have a splendid view the scope we highlighted has allowed us to do this outlets: Kokonui (Lulu Café) of the Nadi Bay and the constraints that then project, no doubt will allow and Burger King in land mountains. became challenges. We us to do many more capital side. Watch for more have since been involved projects. The departure lounge development in the coming on a daily basis in ensuring “Our cash flow and on 1st floor airside will bulletins. that the challenges

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Global compatibility Crash exercise Prioritise work Active Board provides direction for growth at AFL In what must be 2017. The revenue one of the more restructure has active Board of been phenomenal Directors in the with the $60 history of Airports million revenue Fiji Limited, the forecasted to Directors have grow to at least the responsibility $120 million of not only by 2017. The upgrading Nadi Board has International also embarked Airport, but in restructuring the cost and Executive Chairman, Faiz Khan, Directors upon an unprecedented level of training, revenue section, improving on technical Geoffrey Shaw, Xavier Riaz Khan and Ratu particularly in the technical areas of training, up-skilling of staff and their morale; Wiliame Katonivere, work closely with senior Air Traffic, Safety, Airfield, Security and continuously working and improving on safety management and staff to bring about continuous Engineering. On many occasions this involves guidelines by CAAF and ICAO and developing a improvement in the processes and people of AFL. staff going abroad for the first time and that master plan for Nadi, Nausori and Outer Island “The revenue restructures were largely broadens their horizons. to help re-define the future of civil aviation in completed by March of 2015, with its impact to We are excited to be involved in improving the country. be experienced from 2015 but truly realised by lives”, said Executive Chairman, Faiz Khan. Global compatibility goal for AFL’s Air Navigation Plan As the International Civil Plan and more importantly Aviation Organisation (ICAO) closely monitor regional with State and Industry activities that are presently support is leading an in play to ensure that data for international drive for an the analysis on the integrity ‘integrated and interoperable’ and availability of the systems global air navigation system, are captured and shared. it is important that Fiji Global harmonisation maintains compatibility with will be attained through the the international civil aviation adoption of the ICAO Aviation system. System Block Upgrades AFL will finalise Fiji’s (ASBU). The Asia-Pacific Air Navigation Plan by region has also developed a considering and taking Ivan Wong and William Reese represented Fiji at the meeting . regional plan from which AFL advantage of the changing Services Coordination Group Telecommunications is taking its cue in pursuing technologies to improve, in Meeting in Santiago, Chile providers for air traffic regional harmonisation. practical and achievable from the 2nd to the 6th of management such as The ICAO plan outlines measures, traffic flow, March. ARINC and SITA and the the expected availability of efficiency and safety The Informal South International Air Transport new technologies as ASBU performances, including the Pacific Air Traffic Services Association (IATA). modules with four five-year addressing of environmental Coordination Group was Airports Fiji Limited, being increments starting in 2013 issues such as carbon established by a multi- one of the key stakeholders Block 0), and continuing emissions. lateral agreement between in the meeting, has been through 2028 and beyond To fine tune this plan, Australia, Fiji, New Zealand, consistently represented at (Block 3). The plan is not AFL, represented by Ivan Papua New Guinea, these forums in the past and mandatory but provides a Wong and William Reece, Tahiti, United States and is harnessing information planning tool for States in participated in the Informal industry stakeholders gleaned from this meeting supporting a harmonised South Pacific Air Traffic such as airline companies, to develop its Air Navigation global air navigation system. Tudreu brings a wealth of experience With 35 years experience in the Fiji (CAAF) prior to joining AFL, Mr. Tudreu was actively involved aviation industry, Isei Tudreu brings in developing policy and standards in a wide range of disciplines a wealth of knowledge into his new including air space, navigation, surveillance, air traffic management position as AFL’s General Manager Air and aerodomes. Traffic Management. He also oversees Commenting on his new role, Mr. Tudreu said that he is Aviation Training. determined to contribute to AFL’s strategic direction. “This will In his 14 years in senior be achieved by improving our operational efficiencies through the management and executive positions reviewing and refining of our processes as well as growing our with the Civil Aviation Authority of businesses.”

2 AIRPORTS FIJI LIMITED RUNWAY NEWS Academy graduates fourteen Jetstar new ATC Operations Centre. The final phase is to return to the Gold Coast classroom for the Aerodome Course. service Isei Tudreu, the GM Air Traffic Management, stated he was proud to be involved in seeing the graduates come through this basic course. “We are here to assist these graduates climb the ladder JetStar arrives at Nadi to welcome. Fourteen cadets have passed their Air and reach greater heights within ATM. It is a Australian carrier JetStar has launched Traffic Controllers Basic Course held at the perfect career opportunity for many school its new Coolangatta Queensland service into AFL Aviation Academy recently after a three leavers and university graduates with good Nadi on 31st March 2015. months intensive course. marks in Physics, Math and English. They Joining Sydney, this is the second JetStar This is the first phase of their training that either bring the passion of aviation with them service into the country and an expected could eventually qualify them to be fully or we build that passion here at our academy. boost for tourism, trade and economic growth trained Air Traffic Controllers in three years Our instructors do a great job.” according to AFL Executive Chairman, Faiz time. The students are Alvin Chandra, Ashna Khan. According to Jovilisi Vatu, Aviation Ram, Bhavana Pillay, Ivamere Ravanua, He said the new service was also Academy Senior Training Instructor, the Keral Sidal, Leilani Kurusiga, Luke Rokovada, significant in that it was the first port from programme is divided into three phases. The Mohammed Shazil Dean, Nusrat Rasheedah, overseas to launch into Fiji since 2010, the last next phase will be doing on the job training Shaina Bi, Shiveel Raj, Sireli Momo, Stanley being the Fiji Airways Hong Kong-Nadi flight. in the Nadi and Nausori Control Towers and Tuilakepa, Toga Mario. “More importantly AFL has for the first time been involved in some little manner Crash exercise at Nausori Airport in any airline coming into Fiji,” he said. All For the first time Rescue Fire Fighting previous routes were fixed directly between Airport Rescue Fire Services Abdul Shaheed the airlines and our Ministry of Civil Aviation, Fighting Services Mr. Shaheed, whose without AFL’s input. conducted a full-scale office organized the All flights will be operated on the JetStar rescue operation event, said “the overall 180 seat Airbus A320 aircraft arriving in Nadi exercise, utilizing purpose of the event on Tuesday, Thursday and Saturdays. JetStar all the emergency was to break down is a Qantas subsidiary and low cost airline. agencies, in a ‘mock’ communication barriers attempt to save and improve response Veiqaravi tops Fiji Host passengers from an Emergency crew with injured passenger during and coordination from the exercise. aircraft that crashed various teams. All agreed into the Rewa River. it was quite successful.” “The crash water exercise was to create Active agencies that participated in the a hands-on event so that all involved could water crash exercise included the Red Cross, experience what is required in case of a St John Ambulance, Fiji Police Force, Military, major aircraft incident, especially with bigger Nausori Airport Fire Rescue and all the aircraft landing at Nausori.” said Airport stakeholders at the Nausori airport. Meeting pays dividends for senior management Photo courtesy: FijiSun

Joji Veiqaravi receives award from Prime Minister.

Joji Veiqaravi was named 2014 Fijian Host of the Year as well as Fijian Host of the Month for March and December. The Prime Minister and Minister for Sugar Industry and I- Taukei Affairs, Voreqe Bainimarama presented Mr. Veiqaravi with his Host of the Year award at the Aon Excellence in Tourism Awards night. A baggage handler for AFL for five years, Mr. Veiqaravi says that he always puts “Senior management meet every month to discuss a theme of the month such as the passenger first, and it is this attitude ‘understanding our roles’, ‘buy-in of the projects’, ‘forward solution based thinking’, ‘value according to the passengers who vote for engineering expenditure’, ‘passion’ and other themes. By learning from each other we bring airport workers, that won him his award. clarity and team work into where we are headed,” said Executive Chairman Faiz Khan.

AIRPORTS FIJI LIMITED RUNWAY NEWS 3 Increased fees for International airlines

Private jets growing revenue at airport. International Airlines are now paying increased aeronautical fees for the use of AFL facilities. The fees have increased by 70 percent (incinerator charges by 100%), the first since 2008. Domestic terminal fulfils role In announcing the increase, Attorney General The current holding and lounge Aiyaz Sayed-Khaiyum said area has a greater capacity than the new fees still remained previously at the old location. “However, to complete the among the cheapest in transition more will be done. the region and denotes a More check-in counters will be significant correction in AFL’s installed, an additional baggage fees and charges. carrousel will be installed, more He said the increase in holding and lounge spaces will fees would allow AFL to be created, a better food and improve its services and beverage outlet will serve our excel its infrastructure A significant part of the Nadi This upgrade required the passengers and more. We are development program to be Airport Terminal Modernisation Domestic Terminal to temporarily currently going through a design truly world-class. Project (NATMP) is building a be relocated. However, the brief process,” said Executive It has also allowed AFL to completely new departure check- terminal came out better than Chairman, Faiz Khan. better pay its Controllers and in hall with its high ceiling, “airy expected, forcing a change He also thanked Fiji Link for its feel, modern and sleek look with by management to make the splendid co-oporation during the retain their services against natural light.” It is also the most temporary domestic into the transition and marketing of the the threat of touting from challenging part of the upgrades. permanent domestic location. new domestic terminal. neighboring competitors. Committee prioritizes work The Operations Forum Committee has Bio Security, Health, Airlines and been recently formed to better respond to AFL. We share our results with challenges at the airport. senior management. The Committee meets once a week and He said that their effectiveness addresses concerns raised by its members has already provided dividends relating to operational issues, infrastructure, with the organizing of a proper facilities and logistics, according to Joe Gray, distribution of trolleys in the Priti Reddy, AFL Coordinator Landside, Terminal Operations & Customer AFL Manager Airside, Landside, Operations baggage hall, a suggestion of the Services; Pakeeza Mohammed, Air Terminal Services Assistant Manager Passenger Services; Ana Duta, Ever Green Security Snr. Supervisor and Customer Services. Committee. Airport Operations; Joe Gray, AFL Manager Airport Landside Operations & Mr. Gray, who was one of the key “Many of our concerns were Customer Services; Shiu Chand, Police Officer In Charge. organizers of the Committee, said that recently centred around flight schedules According to Executive Chairman, previously the team met every month but with and a red light for us is when we have to Faiz Khan, “any project brings with it all the changes taking place at the airport the service nine to ten flights arriving within 10 to many challenges, but through planning, need was more immediate. 20 minutes of each other, which amounts to communication, coordination and partnership “This is a hands-on Committee, team 1,500 passengers. Our planning was effective of all stakeholders, the challenges are leaders and supervisors that are actually on with results outstanding – the passengers mitigated.” the ground. These include FRCA, Immigration, were happy and the Committee did its job.” 4 AIRPORTS FIJI LIMITED RUNWAY NEWS