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Tripura Grievance Portal Launched Hon'ble CM, Shri Biplab Kumar Deb inaugurated Portal during Civil Service Day 2018 celebration

Lighting of Lamp by Hon'ble , Shri Biplab Kumar Deb along with other dignitaries

he Grievance Speaking on the occasion, Hon’ble Chief getting the portal deployed expediently. Portal, Centralized Public Minister emphasised the importance of Grievance Redress and the Civil Service Day wherein civil The CPGRAMS portal of DAR&PG has Monitoring System, URL: servants rededicate themselves to the been customized for localized front-end, (https://grievance.tripu- cause of citizenry and renew their simplified registration, auto-forwarding ra.gov.in) was inaugurat- commitment to public service. of grievances, grievance status and ed by Hon’ble Chief Minister of Tripura, feedback on disposed grievances. The Shri Biplab Kumar Deb, along with the Dr. Rakesh Sarwal, IAS, Principal Secre- portal’s back-end is being leveraged Chief Secretary, Shri Sanjeev Ranjan, tary in GA (AR) Department, demonstrat- along with physical/ offline digitization IAS during the Civil Service Day celebra- ed the Online Grievance Lodging Mecha- facilities that takes care of the grievances tion on 27th April, 2018 at , nism, Departmental Monitoring of Pend- received at the scheduled CM-Citizenry Tripura. Secretaries of all Departments of ing Grievances and broad functionalities interaction programmes. the State Government were also present of the grievance portal. He appreciated during the occasion. the commitment demonstrated by NIC in By AVIK RAY, TRIPURA

Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Tripura

Jul-Sep 2018 | informatics.nic.in 07