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Consumer's Resource Handbook

PUblished by Virginia H. Knauer Special Assistant to the President and Director U.S. Office of Consumer Affairs

Prepared by: 1 ;r.' .::;' Anna Gen~' BarneN C -\1 l'E3l 'e:'::i Dan Rumelt Anne Turner Chapman td) JF~ i;;J), Juanita Yates Roger Goldblatt g;tj 1~ i~

iA~H1.f€fJnt~fl.19N s " Evelyn Ar,pstrong Nellie lfegans [;::;, Elva Aw-e-' .. Cathy' Floyd Betty Casey Barbara Johnson Daisy B. Cherry Maggie Johnson Honest transactions in a free market between Marion Q. Ciaccio Frank Marvin buyers and sellers are at the core of individual, Christine Contee Constance Parham community, and national economic growth. Joe Dawson Howard Seltzer Bob Steeves In the final analysis, an effective and efficient

I' system of commerce depends on an informed :,; and educated public.

An excerpt from President Reagan's Proclama· tion of National Consumers Week, Ap~~jl 25- May 1, 1982. September 1982

U.S. Department of Justice National Institute of Justice This docl.ornent has been reproduced exactly as recei~e? from the person or organization orlqinating it. Points of view or opInions stat~d in tt;>is document are tho'se of the authors and do not nec~ssanly represent the official position or policies of the National Institute of Justice. Permission to reproduce this ~ed material has been \' granted by ~bl;c Domajn II.S. Office of Consumer Affairs Additional free single copies of the Consumer's Resource Handbook may be obtained by writing to Handbook, , to the National Criminal Justice Reference Service (NCJRS). Consumer Information Center, Pueblo, Colorado 81009. , Further reproduction outside of the NCJRS system requires permis­ sion of the ~ owner. o

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, 1. . ' ii' THE WHITE HOUSE , I Table of Contents " I. WASHINGTON

Page Dear Consumer: How to Use This Handbook ...... iv I Section I: Complaii'!~ Handling Primer ...... 1 Shopping in America can be an exciting and Sample "Complaint Letter" ...... 2 l rewarding experience. The wide choices open to us Sources of Help...... 3 I as buyers excite the eye, show how productive we are as a nation, and serve as testimony to the Section II: Consumer Assist\~nce Directory ...... 7 . if , improvements that have taken place in our market­ Listing of Federal Offices and Trade Associations by Topic ...... 9 place. Ffrderal Agencies and their Regional Offices...... 21 We expect all our marketplace transactions to Fl',ederallnformation Centers ...... •...... 31 meet our expectations-and most of the time they S'6:-:vices for Handicapped Persons ...... 33 do. However, there are occasions when they do not State and Local Consumer Protection Offices ...... , 37 because of anything from faulty design to poor State Commissioll§tand'bffices on Aging ...... 55 quality to inadequate packaging to nondelivery. State Banking Authorities ...... , 59 Quite naturally, we want to be spared from as State Insurance Regulators ...... 61 many of these disappointing experiences as possi­ State Utility Commissions ...... 63 ble: they take time, they waste money, and they State Weights and Measures Offices ...... 65 certainly are inconvenient. Better Business Bureaus ...... 69 ~ .• The best consumer strategy is to shop carefully. Corporate Consumer Contacts ...... 73 By' shopping wisely we prevent problems from Automobile Manufacturers Consumer Contacts ...... , 85 occurring. One preventive measure is to buy from a reputable seller. Sometimes this is relatively sim­ to the local dealer have failed. All o'f these orga­ ple: we know the local merchant or mechanic; he ni(~tions have complaint-handling systems and the Note: The names, addresses, phone numbers and office descriptions presented in this publication have been ~ J) or she has a good reputation. The same holds true Handbook directs you to sources of help for your thoroughly checked. However, because of new legislation or reorganizations implemented after this printing, it with regional and national dealers. Thus, we know individual problem. is possible that some information may no longer be current. We regret any inconvenience this may cause. ORe key to defensive buying-reputation-and we In many ways, America's marketplace improves know another-the warranty. We should always each year. Better public and private complaint remember: the better the warranty (from a reputa­ systems are part of that improvement. They dem­ ble dealer), the better the consumer protection. onstrate that business and consumers can work But when something 'goes wroqg, we should together to remedy problems and by continuing to show patience and understanding', even though our do so we will have ,In even better marketplace tempers may motivate us in another direction. I tomorrow. / know from years of experience that calm voices Sincerely, generally solve problems more effectively than loud ones. So, the first thing we should do is go back to the point of purchase and calmly discuss the matter. Generally, this is the only step we have to take. Still, there will be times when this fire.t step does not solve the problem, and we will have Virginia H. Knauer to turn to other alternatives. That's what the Special Assistant to the President Consumer's Resource Handbook is all about-it and shows you private, state, and Federal resources Director, United States available fo solve problems when direct attempts Office of Consumer Affairs

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tiow To Use ., il Section I I: -fhis Handbook I I Complaint Handling Primer III i I The Consumer's Resource Handbook has been (3) If you have ahearing or speech impairment 2~ .. ~ As consumers in the marketplace today, we designed to guide consumers, and those to and have accI9ss to telecommunications • Contact the person who sold you the item /1. should be aware of two factors: 1) customers whom consumers turn for assistance, to the devices (TDL) or TTV), use the "Directory of or performed the service and calmly state the need realistic expectations from the products best non-government and government sources Federal TDDfrTV Numbers" beginning on problem and what action you would like taken. If and services they purchase and 2) businesses for information or help with consumer problems. prage 33 to fUld out which agencies have this person is not helpful, ask for the supervisor. usually do their best to satisfy these needs. By following the procedure below, you should be TDD/TTV facilities. or manager. Repeat the complaint. Approximate­ able to locate the help or information you may When these expectations are not met, we recom­ ly a8 p~rcent of all consumer problems are mend the following action be taken: need. (4) Use the "Consumer Assistance Directory" resolved at this level; chanc~s are yours will be beginning on page 7 to find out where and too. how to contact the Federal agency, trade • Identify the problem and what you believe would be a fair settlement (e.g. getting your • If you are not satisfied with the response, ~ ! association, state or local government office, don't give up. If the company operates nationally (1) Check the consumer tips on the inside back money back, having the product repaired, or or company that can help you. Check the or the prodLl~t Is a national brand, write a letter cover on how to get the most for your money receiving an eXChange). Have documentation "Table of Contents" on the preceding page to the consumer official of the company. A to help make sure you will be satisfied with available to substantiate your complaint such for a breakdown of listings contained in the listing of many of these companies begins on the products and services you buy. "Consumer Assistance Directory." as a sales receipt, repair order, warranty, or can­ celled check. p&~e 73. If you cannot identify a consumer offi­ cial, direct your letter to the company president. (2) If a problem develops with a product or serv­ /i ice you buy, read through the "Complaint Handling Primer" beginning on page 1 to familiarize yourself with the many business organizations, services, government offices, corporations, and groups that provide assist­ ance. Vou should be able to "pinpoint" the most helpl'ul source of assistance with your particular problem.

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,,' ~ () , '·li" ( Sample "Complaint" Letter i". t, , I Need the President's Name Have the Nama of Product But Need i il~ ; and Address of the Firm? to Know the Manufacturer? Sources of Help , I • First check to see if the company has a local • The Thomas Registry lists thousands of prod­ If you are not satisfied with the company's offica. If it does, call and ask for the name and ucts and their manufacturers. This book can also Better Business Bureaus j address of its national president. If there is no be found in many public libraries. response or never receive a response, you may now wish'to contact other sources for help. What They Are: local listing, Standard & Poor's Register of II I Corporations, Directors and Executives is a Better Business Bureaus (BBBs) are non-profit I' good reference source which lists over 37,000 Your Address State,County, and City organizations sponsored by private businesses. \ I' Your City, State, Zip Code There are some 150 BBBs in the U.S. today, \1 I American business firms. The book can be Consumer Offices found in 'most libraries. Date sponsored by local and national businesses. See page 69 for a list of these BBBs. BBBs vary from ;, . Appropriate Person What They Are and What They Do: I place to place, and offer a variety of services. Need the Consumer Representative's Company Name If you are not satisfied with a company's These include: general information on products Name and Address? See page 73 for a listing Street Address response to your complaint (or if a response is ,I or services, reliability reports, background infor­ ~ I, of many corporate consumer contacts. City, State, Zip Code I, never received), a local consumer office, if there mation on local businesses and organizations, Dear (Appropriate Name) is one in your area, is a good place to go with and records of companies' cOr11plaint handling your inquiry or complaint. Local consumer of­ performances. Depending on the policy of the State Your Purchase _-+-_Last week I purchased (or had repaired) a (name fices can be particularly helpful since they can individual BBB, it mayor may not tell you the of produc serial or model number or service be contacted easily by phone or sometimes in nature of the complaint registered against a Name Product and Serial or performed). I made this purchase (location, person, and are familiar with local business~~ business, but all will tell you if a complaint has Model Number or Service date and other' al s of the trans- and laws. Be sure to have copies of your sales been registel'ed. Many of the BBBs accept writ­ slips, other sales documents, and all corre­ Include Date and· Location ten complaints, and will contact a firm on your spondence with the retaiier and manufacturer of Purchase: Other Details Unfortunately, your product (or service) has not behalf. The BBB does not judge or rate individ­ performed satisfactorily (or the service was inade- when you contact your local agency. ual products or brands, handle complaints con­ State Problem quat because ______If there is no local consumer office in your area, cerning the prices of goods or services or givG Give History of refore, to solve the problem, I would appreci­ contact a state consumer office. State consumer legal advice. the Protl'lem ate yo (here state the s!;>ecific action you want). offices are set up differently from state to state. Approximately 120 of the 151 BBBs offer binding osed copies (cop~es-NOT originals) of Some states have a separate Department of Con­ arbitration to those who ask for it. The Council Ask for Satisfaction uo.-rwvvrds (receipts, guarantees, warranties, sumer Affairs while others have a consumer af­ of Better Business Bureaus, the national head­ ,\ Enb:ose Copies of cancelled checks, contracts, model and serial fairs office as a part of the Governor's office or quarters of the organization, also offers con­ All Documents numbers, and any other documents). Attorney General's office, or both. These offices sumer education programs and reports on I am looking forward to your reply and resolu- will either help you directly or refer you to the charitable organizations. The national Council Is Ask for Action Within tion of my problem and' . three weeks proper agency for assistance. located at 1515 Wilson Blvd., Arlington, Virginia, Reasonable Time ore see mg third-party assistance. Contact me 22201. Include Your Address, at the above address or by phone j1.(home and If you have a consumer problem with a business Work and Home 'ee ntliilbers Mere). transactioN occurring in ~ ,state other than where Federal Assistance you reSide, you should contact the state where Phone Numbers Many Federal agencies have enforcement Sincerely, you conducted your business, if possible. responsibilities for specific consumer products Keep Copies of Your Letter Many state and local consumer offices have a and services. Agencies with this kind of author­ and All Related Documents Your Name large selection of information and educational ity are listed in Section .11 beginning on page 9. and Information materials available. In addition, many states, counties and cities have a wide variety of other There are many Federal agencies but not every helpful community services, including social, agency can handle individual complaints. Some Your Letter documentation to support your case; be sure to family, you1h, handicapped, day care, mental will only offer help If a number of persons have • Include your name, address and home and send COPIES, not originals. . health, elderly, general health, recreation, family the same problem. Many communities now have work phone numbers. • Remember, the person reading your letter is planning, alcoholism, nutrition, income mainte­ federal information operators who can tell you • Type your letter, if possible. If it is handwrit­ not personally responsible for your problem, nance, child support, food stamps and libraries. whom to call. See page 31 of this book, or your ten, make sure it is neat and legible. but may be responsible for resolving it. A listing of state and local consumer and other local telephone directory White Pages under • Make it brief and to the point. Include all Therefore, avoid writing a sarcastic, threatening, government offices begins on page 37 of this United States Government. pertinent facts {i.e., date ~of transaction, item or angry letter; it may lessen YOLlr chances of Handbook. involved, store) and what ,you believe would be getting the complaint resolved. ' . a fair and just settlement of the problem. Attach • Keep a copy of the letter for your records.

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Many Federal agencies suggest that for more ef­ How To Reach Them: state automobile dealers \1ssociation which Many boards will also have ,consumer education ficient service you should contact their regional Industry associations which handle compl',1ints sponsors AutoCAPs. Decisions of an AutoCAP materials to help you in selecting a professional offices. listings of Federal regional offices begin are listed under their topic headings in section are binding on the dealer, but not on the con­ or tradesperson in their field. on page 21. II of this Handbook. Many other trade associa­ sumer. tions have varying consumer functions. They can How To Reach Them: Fu'rnlture CAP: be located at your library in a directory entitled You can find out about a state licensing board Media Programs National Trade-Professional Associations;ol If you have a furniture complaint, contact the by contacting your local consumer office. Some What They Are and What They Do: the U.S. and Canada and Labor Unions or (Jtht~r' Furniture Industry Consumer Advisory Panel's boards might also have reg'ional offices in your help directories. (FICAP) Director of Consumer Affairs, Box 951, area. Check yorJr local phone book under state More than 100 local newspapers in 48 states, High Point, North Carolina 27261; phone (919) government offices or under professional plus Washington, D.C., and stations 50~r:~dio-TV 885-5065. Decisions made by FICAP are not listings. You can also ask professionals or in 28 states, offer "Action" or "Hot Line" serv­ Consumer Action Panels for binding on ,either party. tradespersons about the board responsible for Ices where consumers with problems can get Automo,biles, Furniture, Major their licensing or registration-in fact, you I help, Applianl~es, and Fun~ral Directolrs Major Appliance CAP: should ask to see a license or registration \ These news media often get successful results before you decide to use their services. What They Are: Complaints i!1volving major appliances should for consumers because of their power and In­ be sent to the Chairman of the Major Appliance fluence in communities, and because the Consumer Action Panels (CAP's) are special of­ fices established by certain industries to help Consumer Action Panel (MACAP), 20 N. Wacker Consumer Credit Counseling possibility of publicity may encourage a !,TIer­ Drive, Chicago, Illinois 60606; phone (312) chant or business to take swifter action to resolve problems between COn5\umers and in­ Services dustry members. If you have prcilblems with a 984-5858. Decisions of MACAP are binding on resolve consumer problems. Some Actl,on Lines, the manufacturer, but not on the consumer. What They Are: however, may not be able to handle ev~.\ry com­ car, furniture, appliance, or a funeral director, Counseling services provide aid to indlvidua1§ plairlt received. They sometimes select the most you can turn to a CAP for help. B"ut remember, Funeral CAP: having difficulty budgeting their money and/or seve!re problems, or those most representative contacting a CAP is not the first \Step in solving a consumer complaint. A CAP sht'wld be con- If you have a complaint about a funeral director meeting necessary monthly expenses. Many of a number of complaints. i' • contact Than~CAP, 135 West WI~lIs Street, "' i'I tacted only if you have been unsuccessful In organizations, including credit unions, family Milwaukee, Wisconsin 53202; phone (414) When your own personal efforts fail to produce getting your complaint settled by the retail~r, service centers and religious organizations offer 276-2500. Decisions made by ThanaCAP are the desired results, keep these "Action" dealer, or manufacturer. some type Colf credit counseling. resourc~s in mind. binding on both the funeral direl~tor and the consumer. Another source of help is the Consumer Credit I What They Do: Counseling Services (CCCS), sponsored by the How To Reach Them: After receiving your complaint, a CAP employee National Foundation for Consumer Credit and To find these services, check with your local will ask the manufacturer to reinvestigate the Occupational and Professional financially supported by banks, credit card com­ newspapers, radio and TV stations, or local problem and notify the CAP of actions taken. If Licensing Boards panies, finance companies and other credit of­ o library. A listing of "Call for Action" services the complaint is not resolved at this level, your fering organizations. What They Are: may be obtained by contacting the Call for Ac­ case will be referred to the action panel, which tion National Center, 575 LeXington Avenue, includes consumers and business represent­ If you have a problem with profeSSional or occu­ What They Do: New York, New York 10022; telephone (212) pational services, you may be able to get help atives. After hearing the facts of your case, the The CCCS counseling program provides money 355-5965. Also, lhese services are listed in panel will recommend the actiol.'1 manufacturer from a state licensing or regulatory board. There Help: The Useful Almanac (published by Con­ are an estlmatfld 1,500 state boards which management techniques, debt payment plans, or retailer should take. ' and educational programs. In working out a debt sumer News, Inc.). This publication may be license or register Illore than 550 professions repayment program Individually tailored to a con­ found In most libraries. ' For more information on dispute resolution serv­ and occupations, including doctors, nurses, ac­ sumer's agreed upon ability to pay, a counselor 01 ices write to the u.S. Office of Consumer Af­ countants, pharmacists, funeral directors, , takes Into consideration the needs of the family fairs, Washington, D.C. 20201. plumbers, electricians, auto repair facilities, Industry Consumer Programs and the requirements and needs of the creditor. employment agencies, collection agencies, and Several industry associations can help you with AutoCAPs: electronic repair facilities. Consumer Credit Counseling programs are non­ consumer problems relating to their Industry. Automobile dealer associations have establi:~hed profit and provide service either free or for a These associations are formed by Individual 32 AutoCAPs across the United States. There What They Do: nominal charge. businesses which join together to assist with are also some 20 auto dealer associations which State boards set licenSing standards; set rules business problems and promote their industry. handle car complaints although they do not have and regulations; prepare and give examinations; How To Reach Them: They usually t)ffer consumer information and CAPs or formal or regular panels of decision- issue, deny or revoke licenses; bring disciplinary To find out If your area is covered by a~CCS, some handle complaints. Trade associations makers. ,~ actions; and handle consumer complaints. check with the National Foundation for Con­ have been established in just about every field To find out if there is an AutoCAP in your area, sumer Credit or look In YOll!" local telephone of business and consumer interest and number If you contact a state board for help, it will contact the National Automobile Dealers Asso­ directory. National Foundation for Consumer around 40,000 nationwide. usually bring your complaint to the attention of ciation (NADA), 8400 West Park Drive, McLean, its licensee and it will seek a satisfactory resolu­ Credit, 8701 Georgia Avenue, Suite 601, Silver Spring, Maryland 20910. Virginia 22102; phone (703) 821-7144. Or contact tion to your problem. If necessary, the board will your local Chamber of Commerce or Better conduct an investigation and take disciplinary Pusiness Bureau for the name of the local or '00 action against the licensee in the form of proba­ 0' tion, license suspension or revocation. , 4 5 ,

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Private and Voluntary Consumer How To Reach Them: Check yeur lecal phene beek under yeur munic· Groups ipal, ceunty er state government headings fer Private 1ilnd veluntary censumer erganizatiens small claims ceurt listings. When yeu centact are usu~lIy created to. advocate varieus er the ceurt, ask the ceurt clerk hew to. use the specific censumer interests. In seme cern· small claims ceurt. Sit in en a small claims munities they will help individual censumers ceurt sessien befere taking a case to. ceurt to. with their cemplaints. To. find eut if such a beceme familiar with its eperatien. greup is in your cemmunity, centact yeur state er lecal censumer affairs effice. Legal Aid and Legal Services Legal Resources What They Are: Legal Aid and Legal Services effices help peeple What They Are: who. cannet afferd to. hire ,private lawyers, and If yeu have a cemplaint that yeu have net been who. meet financial eligibility requirements. Section II able to. reselve, censider going to. small claims There are mere than 1,000 ef these effices ceurt. Ceurt precedures generally &i'e simple, in· , areund the ceuntry, staffed by lawyers, para· expensive, quick and infermal. Ceurt fees range . legals (peeple who. have taken ceurses in legal frem abeut $2 to. $15, and yeu eften get yeur fiI· assistance) and law students. All effer free legal ing fee back if yeu win yeur case. Generally, yeu services to. these w~e qualify. wen't need a lawyer. In fact, in seme states, In seme cities, beth Legal Aid and Legal Servo Consumer Assistance Directory lawyers are net permitted. If yeu de live in a ices effices are Federally funded. Legal Aid ef· state that allews lawyers and the party yeu are fices may also. be financed by state, lecal, er The "Censumer Assistance Directery" is a cem· reselved. State and lecal censumer pretectien suing brings ene, den't be intimidated. The ceurt II private funding, er bylecal bar asseciatiens. The prehensive directery ef censumer and inferma· effices are eftentimes yeur best seurce fer is infermal and most judges make allewances Legal Services Cerperatien in Washingten, D.C., tien effices-ranging frem Better Business assistance. While their functiqfis and respen· fer censumers who. appear witheut lawyers. is funded by the Federal gevernment, and it, in Bureaus and cerporatecensumer effices to. state sibilitles vary greatly frem state to. state, many But remember, even theugh the ceurt is infer· turn, awards grants to. ler.~·a! Legal Services pre· and lecal gevernment agencies; to. the Federal regulate lecal industries and enferce censumer mal, the ruling ef the ceurt must be fellewed, grams areund the ceuntry. Also., many law gevernment. Many ef the effices listed in this laws. Also., seme Federal agencies have specific () just like any ether ceurt. scheels througheut the natien cenduct law sectien can help reselve cemplaints, mest ef enfercement autherity and can help yeu reselve clinics, where students assist ether lawyers as these publish censumer infermatien material. _ certain preblems. Hewever, while mest Federal If yeu have a censumer cemplaint er need cen· - What They Do: part of their training. effices can take actien enly en behalf ef large sumer infermatien, leek up the subject (fer ex· numbers ef censumers (.nd need yeur individual These ceurts, as the name suggests, are fer What They Do: ample, appliances) and centact the effices listed cemplaint to. build a case file, all Federal agen· small claims. The maximum ameunts that can under that categery. The trade asseciatiens, cies want to. hear abeut yeur censumer preb· \ be claimed er awarded differ from ceurt to. ceurt, These off.ices efferlegal 8f,tsistance with preb· which are in italics, de net have the legal lems. They will advise' yeu what actiens they are frem a lew ef $300 to. a high ef $5,000, with an lems such as landlord·tenant; credit; utilities; (, autherity to. reselve your preblem, but threugh and family issues,' such as diverce and adeption. allewed by law to. take in yeur behalf. average maximum ef areund $750., infermal channels will try to. get the matter They also werk en cases invelving secial secu· If the party bringing the suit wins the case, the rity, welfare, unempleyment, and werkers' cem· , , party who. lest eften will fellew the ceurt's deci· pensatien.'; sien witheut additienal legal actien. Semetimes, hewever, lesing parties will net ebey the deci· o sien. In these cases, the winning party may go. Private Lawyers back to. ceurt and ask fer the erder to. be "en· How To Reach Them: .-' ferced," Depending en lecal laws, the ceurt may, Ifyeu need help in finding a lawyer, check with fer example, erder preperty to. be taken by law the Lawyer Referral Service ef the American Bar enforcement efficials and seld. The winning Asseciatien. The Service is listed in lecal phene party will get the meney frem the sale up to. the beeks, er yeu can centact the American Bar ameunt they are ewed. Or, if the persen who. Asseciatien,! 155 E. 60th Street, Chicago., IlIi· ewes the meney receives a salary, the court may neis 60637. erder the empleyer to. "garnishee" er deduct seme meney frem each paycheck and give it to. Since lawyers may new advertise, yeu may wish the winner ef the law suit. to. cemparisen shep theugh directeries. er news· ." papers. If yeu have a cemplaint er need further infermatien, centact yeur lecal er state bar I \ asseciatien listed in yeur telephene directery.' , 6 7 \ ,

'~----~-.".-<.~------.:-~--"r----""-----'---'~ I~ . ,. !/. -, .- ..... , Listing of Federal Offices and I I Trade/Associations by Topic

Advertising Aid to Families With Dependent Radiation Emissions (See Environment) Fraudulent and Deceptive Practices Children Safety National Level State or local Publl.c Welfare or Social Product Recalls A!lvertlslng Practices i Services Office Public Inquiries Federal Trade Commlsslon (Consult yd~r local telephone directory Consumer Product Safety Commission Washington, D.C. 20580 for listing of these offices.) Washington, D.C. 20207 Also see listing of Regional ()Wces on (202) 492-6800 page 29. : Air Travel (See Travel) (800) 492-8363 (Maryland) National Advertising Dlv;ilon'of the (800) 638-8326 (All States except Council of Better Buslness,Sureaus Alcol,1,ol Beverages Maryland, Alaska, HawaII) (800) 638-8333 (Alaska, Hawaii, Puerto 845 T;fllrd Avenue , Burea~ i'! Alcohol, Tobacco, and Rico, Virgin Islands New)jYork, New York 10022 ' Firearms TTY for the Deaf (800) 638-8270 (Ali (21~/754-1320 Department of the Treasw11 // States except Maryland) Contact the Regional Offlct:(servlng your State and Local Level , (800) 492-8104 (Maryland) State and local consumer proteictlon state. offices See listing on page 26. Automobiles (See Motor See listing on page 37. PubliC Information ;; Vehicles) If Patent and Trademark Attorneyh' Distll/ed Spirits Council or' the United Advertising , States, Inc. Banking Office of the Solicitor 425 13th Street, N. W., Suite 1300 General Inquiries Patent and Trademark Office Washington, D.C. 20004 American Bankers Association Department of Commerce (202) 628-3544 1120 Connecticut Avenue, N. W. Washington, D.C. 20231 United States Browers Association Washington, D.C. 20036 (703) 557-3525 1750 K Street, N.'W. Washington, D.C. 20006 (202) 467-4000 Political Advertising on Television ?' (202) 466-2400 Electronic Fund Transfer (EFT) and Radio Federal Reserve System Fairness/Political Broadcast Branch Wine Institute Contact the Regional Office serving your Broadcast Bureau 165 Post Street state. Federal Commlinlcatlons Commission San Francisco, California 94108 See listing on page 28. Washington, D.C. 20554 (415) 986-0878 (202) 632-7586 Federally Chartered Banks (Banks with Antitrust Products or Services Advertised, Billed, the word "National" or Initials N.A. in or Delivered through the U.S. Mall L' Antitrust Division their names) and District of Columbia Local Postmaster or local Postal Department of Justice Banks Inspector Contact the Regional Office serving Comptroller of the Currency (Consult your local telephone directory your state. Department of the Treasury for listing.) See listing on page 22. Contact the Regional Office serving your or Bureau of Competition state. See listing on page 26. Chief Postal Inspector Federal Trade Commission o United States Postal Service Washington, D.C. 20580 Credit Unions Federally Chartered (those f Washington; D.C. 20260 Also see listing of Regional Offices with the word "Federal" In their on page 29. (202) 245-5445 names) a National Credit Union Administration \ Aging Apartments (See Housing) Contact the Regional Office serving your state. National Clearinghouse on Aging Appliances 1 Department of Health and Human See listing on page 29. Services General Inquiries (--, Credit Union National Association I Washington, D.C. 20201 Major Appliance Consumer Action 1730 Rhode. Island Avenue, N. W. (202) 245-0188 Panel (MACAP) Washington, D.C. 20036 State Aging Office 20 North Wacker Drive, Room ,1500 (202) 828-4500 1\ Chicago, Illinois 60606 ' See listing on page 55. State Chartered (312) 984-5858 State Banking Authorities Energy Efficiency Labeling (See Energy) See listing on page 59. , \""\:.1 9 ~reced;ng page blank

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LISTING OF FEDERAL OFFICES AND TRADE LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY 70PIC ASSOCIATION~1rf;.TOPIC )/ " Credit Counseling Savings and Loan Institutions (Federally Civil Rights Clothing Allowance for Service· Consumer Educationllnformation Pharmacies II connected Disabled Veterans (See Office of Consumer and Business Executive Director State Licensing Boards U Insured) Ganeral Inquiries Veterans Benefits) Education National Foundation for Consumer Consumer Department Federal Home Loan Bank Board Civil Rights Division Credit Contact the Regional Office serving your Federal Trade Commission National Association of Retail Druggists Department of Justice Collection Agencies (See Credit) Washington, D.C. 20580 8701 Georgia Avenue, Suite 601 1750 K Street, N. W. state. Main Justice Building Silver Spring, Maryland 20910 See listing on page 28. Consumer Education Resource Network Washington,. D.C. 20006 Washington, D.C. 20530 Communications 1555 Wilson Boulevard Also see Section I, page 5 for more (202) 347-7495 State Chartered Banks that are Members (202) 633-3847 Suite 600 information of the Federal Reserve System General Inquiries See BANKING for appropriate contact if Employment Consumer Assistance Office Rosslyn, Virginia 22209 Education Federal Reserve System Office of Executive Director (703) 522-4616 (Virginia) complaint involves a bank, credit Contact the Regional Office serving your Federal Communications Commission General Inquiries Equal Eillployment Opportunity (800) 336-0223 (Elsewhere) union, or savings and loan institution. state. (FCC) Office of Public PartiCipation and Special Commission Garnisheed Wages for Settlement of a See listing on page 28. Washington, D.C. 20552 Cooperative Extension Service Concerns Washington, D.C. 20506 (202) 632-7000 (Consult your locai telephone directory Debt (See Labor Practices) Department of Education State Banking Authorities. (202) 634-6814 under your state's land gran\ Washington, D.C. 20202 See listing on page 59. Broadcasting (RadiO, TV)-FCC Door·to·Door Sales Federally Funded Projects Program and advertising complaints university or your county government.) (202) 447-9043 State Banks that are NOT Members of Compliance Enforcement (202) 632-3860 Consumer Information Catalog State and Local Consumer Protection Public Affairs the Federal Reserve System, but are Office for Civil Rights Political broadcasting-equal time (a free catalog listing more than 200 Offic'es National Education Association of the Insured by the Federal Deposit Department of Health and Human (202) 632-7086 Federal consumer publications) See listing on page 37. United States Insurance COrl)Oration. Services Consumer Information Catalog Enforcement 1201 16th Street, N. W. Federal Deposit Insurance Corporation. Cable Television-FCC Washington, D.C. 20201 Consumer Information Center Federal Trade Commission Washington, D. C. 20036 Contact the Regional Office serving your Registration process (202) 245-6118. Pueblo, Colorado 81009 Washington, D.C. 20580 (202) 833-4000 state. (202) 632-7076 Also see listing of Regional Offices on Local School Board See listing on page 27. Housing Complaints/general Information Copyrights, Patents, and Office of Fair Housing and Equal page 29. or State Banking Authorities. (202) 632-9703 Trademarks Opportunity Executive Director School Superintendent See listing on page 59. RulemaKlng proceedings Department of Housing and Urban (202) 632-6468 Copyrights Direct Selling Education Foundation (Consult your local telephonC"directory .11'1',::. ,:1 Alsc- see Credit. Development Copyright Office 1730 M Street, N. W. for listing) Washington, D.C. 20410 Citizen and Amateur Radlo-FCC Library of Congress Washington, D.C. 20036 Correspondence Courses Boating Safety (202) 426-3500 (District of Columbia) Status of application-citizens Washington, D.C. 20559 (202) 293-5760 Marketing Practices (800) 424-8590 (Ali States) (202) 287-8700 United States Coast Guard (717) 337-1212 Federal Trade Commission Status of application-amateur Drugs , f Department of Transportation Unfair Labor Practices Patents Washington, D.C. 20580 Contact the Regional Office serving your Office (~f Executive Secretary (717) 337-1212 Patent Inquiries General Inquiries Also see listing of Regional Offices on state. Natio~al Labor Relations Board Examinations (Amateur and Radio· Commissioner of Patents and Office of Consumer Affairs (HFE-88) page 29. See listing on page 25. Washington, D.C. 20570 Telephone Operator Permit)-FCC Trademarks (I Food and Drug Administration National Home Study Council (202) 254-9430 (301) 962-2728 (District of Columbia) Washington, D.C. 20231 Department of Health and Human 1601 18th Street, N. W. (703) 557-3428 Services " Burial Benefits for Veterans (See Veterans' Benefits Assistance (See Other areas: FCC Regional Offices Washington, D.C. 20009 " Veterans Benefits) Veterans Benefits) See listing on page 27. 5600 Fishers Lane (202) 234-5100 Trademarks Rockville, Maryland 20857 Interference Complaints-FCC Federal Indian School System Trademark Inquiries (301) 443-3170 Bonds (See Stocks/Bonds) Clothing/Fabrics (301) 962-2728 (District of Columbia) Bureau of Indian Affairs Commissioner of Patents and Also see listing of Regional Offices on Labeling Other areas: FCC Regional Offices Department of the Interior Cars (See Motor Vehicles) Trademarks page 21. Enforcement See listing on page 27. Washington, D.C. 20231 Washington, D.C. 20240 Communications Division Federal Trade Commission (703) 557-3428 (202) 343-7445 Child Abuse Common Carrier-FCC Pharmaceutical Manufacturers Washington, D.C. 20580 Telephone anC:'telegraph (Complaints Association Job Training (See Labor Practices) National Center on Child Abuse and Also see listing of Regional Offices on Cosmetics and general information) 1155 15th Street" N. W. School Lunch Program Standards (See Neglect page 29. (202) 632-7553 Office of Consumer Affairs (HFE-88) Washington, D.C. 20005 Food/Nutrltion) P.O. Box 1182 Director of Educational Services Interconnect (Personally owned Washington, D.C. 20013 Food and Drug Administration (202) 463-2065 American Apparel Manufacturers telephones) Department of Health and Human Student Aid (202) 245-2840 Illegal Drug Traffic on the High Seas Association (202) 632-6440 Services Federal/Student Aid Program Parents Anonymous United States Coast Guard Box 84 1611 North Kent Street, Suite 800 Rates 5600 Fishers Lane Department of Transportation Washington, D.C. 20044 '.' Suite 208 Arlington, Virginia 22209 (202) 632-5550 Rockville, Maryland 20857 22330 Hawthorne Boulevard Contact the Regional Office serving your (800) 492-6602 (Maryland) (703) 524-1864 Policy and Program Planning (301) 443-3170 Torrance, California 90505 state. (800) 638-6700 (Elsewhere) Communications Division (202) 632-9342 Also see listing of Regional Offices on (800) 352-0386 (California) See listing on page 25. American Textile Manufacturers Press Information-FCC page 21. Trade and Vocational Schools (800) 421-0353 (Elsewhere) Institute, Inc. (202) 254-7674 Narcotics and Dangerous Drugs Marketing Practices 1101 Connecticut Avenue, N. W. Suite 300 Drug Enforcement Administration Federal Trade Commission Defective Equipment Credit Child Support Washington, D.C. 20036 Department of Justice Washington, D.C. 20580 Marketing Practices Credit Practices Office of the Oeputy Director (202) 862-0500 C) Contact the Regional Office serving your Federal Trade Commission Federal Trade Commission Office of Public Information Office of Child Support Enforcement state. ~ Offfce of the President Washington, D.C. 20580 Washington, D.C. 20580 National Association of Trade and Department of Health and Human See listing on page 22. National Association of Hosiery Also see listing of Regional Offices on Also see listing of Regional Offices on Technical Schools Services Manufacturers page 29. page 29. 2021 K Street, N. W. 6110 Executive Boulevard 516 Charlottetown Office Gal/ery Washington, D.C. 20006 Rockville, Maryland 20852 P.O. Box 35098 (202) 296-8892 (301) 443-4442 Charlotte, North Carolina 28235 (704) 372-4200 , 11 , ---.---~ __ ~_~J .. - ---~--~,.------..------~----....,....-----~cJ------,------. ---- 8>

LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY TOPIC LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY TOPIC

Financial Responsibility of Carriers for Labeling, Quality, and Safety (For all Veterans Headstones or Markers (See VA Education Program (See veterans Nuclear Power Plants via. Ocean, Domestic Off·Shore, and foods except meat and poultry Veterans Benefits) Benefits) Licensing, Regulation and Site Clean·up Foreign Inspection Office of Consumer Affairs prodUcts) " Office of Consumer Affairs Federal Maritime Commission Office of Consumer Affairs (HFE-88) Furniture (See Home Furnishings) Employment (See Labor Practices) Office of Public Affairs Federal Maritime Commission Nuclear Regulatory Commission Washington, D.C. 20573 Food and Drug Administration Washington, D.C. 20573 Washington, I;>.C. 20555 (202) 523-5807 Department of Health and Human (202) 523-5807 Handicapped Energy Services Clearinghouse on the Handicapped (301) 492-7715 Hazardous Cargoes General Inquiries Federal Regulations 5600 Fishers Lane Department of Education Services via Air Manager Ride Sharing (Employer Programs) Rockville, Maryland 20857 Washington, D.C. 20202 Office of the Federal Register Community and Consumer liaison Department of Energy Technical Ride Sharing Information Center (301) 443-31.70 (202) 245-0080 Federal Highway Administration General Information Division (APA-400) Information Center Also see listing of Regional Offices on National Library Service for the BUnd and Department of Transportation Washington, D.C. 20405 Federal Aviation Administration Post Office Box 62 page 21. Physically Handicapped Washington, D.C. 20590 (202) 523-5240 Department of Transportation Oak Ridge, TennG~see 37830 Library of Congress (202) 426-2943 (District of Columbia) Meat and Poultry Products Washington, D.C. 20591 (615) 576-1304 ''\ Library 1291 Taylor Street, N.W. (800) 424-9184 (Elsewhere) Office of the Federal Register Consumer Inquiries (202) 426-1960 Alternative Fuels Food Safety and Inspection Service Washington, D.C. 20542 o ;i National Archives . via Highway ConservatiOl'i'/ and Renewable Energy Solar Energy Department of Agriculture (202) 287-5100 (District of Columbia.) Washington, D.C. 20408 Office of Public Affairs and Consumer Inquiry ali':11 Referral Service Solar Energy Institute of North America Washington, D.C. 20250 (800) 424-8567 (Elsewhere) (202) 633-6930 Participation (DCA-1) (800) 462-~983 (Pennsylvania) 1110 Sixth Street, N. W. (202) 472-4485 President's Committee on Employment Research and Special Programs (800) 523";2929 (Continental U.S.) Washington, D.C. 20001 of the Handicapped Food/Nutrition Consumer Affairs Administration (800) 532-4700 (Alaska and Hawaii) (202) 289-4411 1111 20th Street, N.W. General Inquiries American Meat Institute Department of Transportation State Energy COr)se4ationOffices Washington, D.C. 20036 Tennessee Valley Programs Office of Consumer Affairs (HFE-88) P.O. Box 3556 Washington, D.C. 20590 (Consult your loca((telephone directory (202) 653-5044 Citizen Action Office Food and Drug Administration Washington, D,C. 20007 (202) 472-5717 for listing.) " Tennessee Valley Authority Department of Health and Human (202) 841-2400 National Center for a Barrier Free Federal Highway Administration Environment Efficiency Labeling for Consumer 400 Commerce Avenue Services School lunch Program Standards Department of Transportation 1140 Connecticut Avenue, N, W., Products Knoxville, Tennessee 37902 5600 fishers Lane School Programs Division Contact the Regional Office serving your SUite 1006 Enforcement (615) 632-4402 Rockville, Maryland 20857 Food and Nutrition Service state. All Regional Offices except for Washington, D.C. 20036 Federal Trade Commission (800) 362-9250 (Tennessee) (301) 443-3170 Department of Agriculture the State of Maryland are located in (202) 466.. 6896 (District of Columbia) Washington, D.C. 20580 (800) 251-9242 (Alabama, Arkansas, Also see listing of Regional Offices on Washington, D.,C. 20250 the Capital city. The Maryland (800) 424-2809 (Elsewhere) Conservation and Renewable Energy Georgia, Kentucky, Mississippi, North page 21. (202) 756-3276 Regional Office Is In Baltimore. (See also "Services for Handicapped Inquiry and Referral Service Carolina, Virginia) Office of the Consumer Advisor Local School Boards or School (Consult your local telephone directory Persons" on page 33.) P.O. Box 8900 Department of Agriculture Superintendent for listing of these offices.) Sliver Spring, Maryland 20907 Environment Administration Building (Consult your local telephone. directory via Rail Hatch Act Violations (800) 462-4983 (Maryland) Washington, D.C. 20250 Public inquiries Center (A-107) for listing.) Office of Public Affairs (ROA-30) (800) 523-2919 (Continental U.S.) (202) 447-3975 Office of the Special Counsel Environmental Protection Agency Federal Railroad Administration ,.) Merit System Protection Board Fuel Economy Standards (Miles per Washington, D.C. 20460 Consumer Affairs Franchises/Business Department of Transportation 1717 H Street, N.W. Gallon) (See Motor Vehicles) (202) 755-0707 Food Marketing Institute Opportunities 1\ 1 :': Washington, D.C. 20590 Washington, D.C. 20419 ~s' 1750 K Street, N.W. Enforcement Fuel Saving Devices and Additives Emission Control Standards for Mot()\~ (202) 426-0881 Washington, D.C. 20009 Federal Trade Commission (202) 653-7140 State and I_ocal Consumer Protection Vehicles (See Motor Vehicles) (202) 452-8444 Washington, D.C. 20580 via Waterways Offices Noise Level Standards Also see listing of Reg!onal Offices on United States Coast Guard Health Care See listing on page 37. Consumer Affairs Aircraft National Food Processors Association page 29. Department of Transportation General Inquiries Advertising Practices Contact the Regional Office serving your Community and COf\sumer Liaison 113320th Street, N.W. Public Inquiries National Health Information Federal Trade Commission state. Division (APA-400) _-'Washington, D.C. 20036 International Franchise Association Clearinghouse Washington, D.C. 20580 See listing on page 25. Federal Aviation Administration . '(~02) 331-5900 1025 Connecticut Avenue, N.W. Department of Health and Human Also see listing of Regional Offices on Department of Transportation , l'c., Services , ¥ish and Fish Products Suite 1005 page 29. \!'lJashington, D.C. 20591 Funerals P.O. Box 1133 . Voluntary Standards and Inspection Washington, D.C. 20036 (202) 426-1960 State and Local Consumer Protection Washington, D.C. 20013 Fuel Saving Device Evaluation <:~qafqod Research, Inspection and (202) 659-0790 Offices (703) 522-2590 (District of Columbia, Coordinator Local Airport Authorities - Consumei Services See listing on page 37. Virginia, Alaska, Hawaii) Vehicle Emission Laboratory (Consult your local telephone directory National Marine Fisheries Service Freight Shipments Service Industry Practices (800) 336-4797) (Elsewhere) I Environmental Protection Agency for listing.) (The following agencies deal with I, Department of Commerce Federal Trade Commission .. 2565 Plymouth Road interstate shipments. Intrastate Health Maintenance Organizations Oil SpillS Washington, D.C. ?0235 Washington, D.C. 20580 Ann Arbor; Michigan 48105 shipments are regulated by State (HMOs) a United States Coast Guard (202) 634-7458/,)1 Also see listing of Regional Offices on 'ltr~ I~q,: (313) 668-4200 Public Utility Commissions, see listing Division of Program Promotion Department' of Transportation Food Stal1ljis page 29. r Office of Consumer Affairs on page 63.) Office of Health Maintenance :I: Contact the Regional Office serving your Local Public Welfare or Social Services :~ Department of Energy state. Rates, Service, and Claims Handling via THANACAP Organizations Washington, D.C. 20585 Office il Department of Health and Human If See listing on page 25. (Consult y\bur local telephone directory Inland Waterways, Rail, Truck,and 135 West Wells Street (202) 252-5373 Services ii' for offic~\servlng your area.) Service Freight Forwarders Milwaukee, Wisconsin 53203 12420 Parklawn Drive 'I''il ,. Office of Consumer Protection (414) 276-2500 Grading. ,I)l Rockville, Maryland 20857 Interstate Commerce Commission' Continental Association of Funeral and f Agricultural Marketing Service (301) 443-2300 :11 Washington, D.C. 20423 Memorial Societies, Inc. !I, Department of Agriculture (202) 275-0860 (District of Columbia) 1828 L Street, N.W. \ Washington, D.C. 20250 (800) 424-9312 (All States) ii''II (202) 447-7587 Washington, D.C. 20036 (202) 293-9788 . ;~ , ~i ':;, 12 13 , - .- -.--~.

LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS ______LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY TOPIC =-=::...:.:...:..:------'j11".-;~>''::te~p~IC:.- -.",/ Paint Mobile Homes Medical Records Health Spas Immigration and Naturalizilltion Hearing Aids Consumer Products Division Durability and, Safety Standards State and Local Consumer Protection Office of Consumer Affairs (HFE-88) Marketing Practices NatIonal Paint and Coatings Association Office of Mobilia Home Standards Immigration and Naturalization SE!rvice Offices. Food and Drug Administration Federal Trade Commission 1500 Rhode Island Avenue, N. W. Department of Housing and Urban Department of Justice '~ See listing on page 37. Department of Health and Human Washington, D.C. ?0580 Washington, D.C. 20005 Development Contact the Regional Office s&rvlng your Services Medicare Also see listing of Regional Offices on (202) 462-6272 Washington, D.C, 20410 state. 5600 Fishers Lane n Local Social Security Office page 29. (202) 755-6920 See listing on page 23. ~. Rockville, Maryland 20857 (G;''1!''.ult your local telephone directory State and Local Consumer Protection Home Improvements Marketing Practic£.1S (301) 443-3170 Insurance ( :! [listing of the office serving your Offices Federal Trade Commission Also see listing of Regional Offices on ~~area.) Stat~ and Local Consumer Protection All forms of consumer Insurance are See listing on page 37. Washington, D.C. 20580 21. O~I/lces regulated at the state level by State I page or Association of Physical Fitness Centers Also see listing of Fleglonal Offices on ! See,ilistlng on page 37. Insurance Commissioners. The listing ! Marketing Practices Medicare Inquiries 5272 River Road, Suite #500 page 29. I Federal Trade Commission Health Care Financing Administration Also see AdvertiSing, Appliances, of the office serving your state Is on Washington, D.C. 20016 Center for Auto Safety I., Washington, D.C. 20580 Department of Health and Human Product Quality, and Warranties page 61. (301) 656-5060 Mobile Home Inquiries Also see listing of Regional Offices on Services Loans 1223 Dupont Circle Building Agents Selling Fire, Homeowners, and page 29. 6325 Security Boulevard (See Motor Vehicles \ Highway Safety Property Improvement Inquiries Washington, D.C. 200~i6 Automobile Policies Better Hearing Institute Baltimore, Maryland 21207 and Transportation) Office of Title Insurance Loans_ Consumer Relations I (202) 659-1126 D I 1430 K Street, N. W. (301) 594-9086 Assistant Secretary for Housing ahd National Association of Professional Washington, D.C. 20005 (301) 594-9016 TIY for the deaf Home Furnishings Urban Development Office of the President Insurance Agents (202) 638-7577 (District of Columbia) Manufactured Housing Institute Medlgap Carpets Washington, D.C. 20410 400 N. Washington Street I (800) 424-8576 (All States) Bureau of Program Operations (202) 755-6680 1745 Jeff Da\'/s HlghwalY Alexandria, VIrginia 22314 Consumer Affairs Arlington, Virginia 2220;'1 Also see DRUGS Health Care Financing Administration (703) 836-9340 Carpet and Rug Institute (703) 979-6620 \'\ HIII·Burion Hospitals Department of Health and Human 1629 K Street, N. W., Suite 700 Housing Federalh\,Funded Hazard Insurance Under the HIII·Burton Law, many Services Washington, D.C. 20006 General Inquiries Mortgage Lending (See Elanklng) Programs I hospitals In the nation must give Room 500-East High Rise (202) 223-2578 HUD Information Center Real Estate Settlement P~ocedures Ail Risk Crop Insurance some free or reduced charges for care 6325 Security Boulevard Fabrics (upholstery, draperies) Department of Housing and Urban Office of Real Estate Practices Federal Crop Insurance Corporation 1\, to those who qualify l:!,ecause 'bf low • Baltimore, Maryland 21207 Communications Division Development Department of Housing and Urban Department of Agriculture Income. For more Information, call the (301) 594-9412 American Textile Manufacturers Washington, D.C. 20410 Development South Building toll·free number and leave the Nursing Homes Institute, Inc. (202) 755-6420 Washington, D.C. 20410 Washington, D.C. 20250 I Information which the recording Division of Long·Term Care 1101 Connecticut Avenue, N. W., Condominium Conversion (202) 755-6524 (202) 447-3287 requests. Health Care Financing Administration Suite 300 (800) 638-0742 (All states except State and Local CQnsumer Protection Rent Control Flood Insurance Department of Health and Human Washington, D.C. 20036 Maryland) Offices State and Local Consumer Protection Federal Insurance Administrator I Services (202) 862-0500 i See listing on page 37. Offices Federal Emergency Management Agency (800) 492-0359 (Maryland) 1849 Gwyn Oak Avenue Or, contact the Regional Office serving Flammability See listing on page 37. Washlngtorl, D.C. 20472 Dogwood East Building Discrimination your state. See listing on page 22. Public Inquiries (202) 287-0750 (District of Columbia) Baltimore, Maryland 21207 Office of Fair Housing and Equal Sales and Warranties Consumer Product Safety Commission (SOO) 434-8372 (Elsewhere) Immunizations (301) 594-3642 Opportunity State and Loc1il Consumer Protection Washington, D.C. 20207 Personal physician or local Health Department of Housing and Urban Offices Veterans Life Insurance Programs (See Lorg Term Care qmbudsman Program (202) 492-6800 Department Development See listing on page 37. Veterans Benefits) State Aging Offlci3s (800) 63S-8326 (All States except Consult your local telephone directory Washington, D.C. 20410 Marketing Practices See listing on page 55. Maryland, Alaska, Hawaii) Workers Compensation Center for Disease Control (202)426-3500 (District of Columbia) Federal Trade Commission Consumer Services (SOD) 492-8363 (Maryland) Contact State Workers Compensation or Atlanta, Georgia 30333 (SOO) 424-8590 (Elsewhere) Washington, D.C. 20580 I· American Health Care Association (SOD) 63S-S333(Alaska, Hawaii, Puerto IndUstrial Accidents Office. (Consult FHA Loans Also see listing of Regional Offices on i 1200 15th Street, N. W. Rico, Virgin Islands) your local telephone directory for Medicaid Federal Housing Administration page 29. Washington, D.C. 20005 TIY for the Deaf listing, or contact your State or local Local Public Welfare or Social Services Department of Housing and Urban Urban Homesteading Programs (202) 833-2050 (SOO) 638-S270 (All states except Consumer Protection office.) Offices Development Rehabilitation Management Division Second Surgical Opinion Maryland) (Consult your local telephone directory Washington, D.C. 20410 Department of Housing and Urban Investments (See Franchlsesl Second Surgical Opinion Program (800) 492-8104 (Maryland) for listing of the office serving your (202) 755-6600 Development Business Opportunities, Stocks, area.) Department of Health and Human Furniture FmHA Insured Loans Washington, D.C. 20410 Bonds, and VacatlonlResort Time Services Furniture Industry Consumer Advisory I~ Medical Devices Farmers Home Administration (202) 755-5970 Sharing) Humphrey Building, Room 313H Panel (FICAP) Office of Consumer Affairs (HFE-88) Washington, D.C. 20201 Department of Agriculture Voterans' Housing (See Veterans Food and Drug Administration Box 951 Washington, D.C. 20250 Labeling I (800) 492-6603 (Maryland) High Point, North Carolina 27261 Benefits Department of Health and Human (202) 447-4323 Foods, Drugs, and Cosmetics (800) 638-6833 (Elsewhere) Inquiries must be in writing. Weatherization Assistance Services Office of Consumer Affairs (HFE-88) Migrant Housing Consumer Inquiries-Weatherization 5600 Fishers Lane Veterans (See Veterans Benefits) Food and Drug Administration Wall Coverings Occupational Safety and Health Assistance I .i Rockvllie, Maryland 20857 Also see DRUGS, LABOR PRACTICES Department of Health and Human National Decorating Products Administration Office of Conservation and Renewable (301) 443-317& Services Association Department of Labor Energy 1/ Also see listing of Regional Offices on 5600 Fishers Lane 9334 Dlelman Industrial Drive Contact the Regional Office serving your Department of Energy page 21. Rockville, Maryland 20857 St. Louis, Missouri 63132 state. Washington, D.C. 20585 (301) 443-3170 ... ,II (314) 991-3470 See listing on page 24. (202) 252-2207 'I Also see listing of Regional Offices on ~. II page 21. 0

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LISTING OF FEDERAL OFFICES AND TRA'DE ASSOCIATIONS BY TOPIC LISTING OF ·FEDERAL OFFICES AND 'TRADE ASSOCIATIONS BY TOPIC

Automobiles and Adaptive Equipment for Odometer Tampering Product Safety Unfair Labor Practices Mail Orders Used Cars Veterans (See Veterans Benefits) Consumer Affairs Section Defects, Sales, Warranties Public Inqulr!es Office of the Executive Secretary Mailing Lists Antitrust Division State and Local Consumer Protection Consumer Product Safety Commission National Labor Relations Board Adding Your Name to a Mailing List Disclosure of New Car Information Department of Justice Offices Washington, D.C. 20207 Room 701 Mall Preference Service (Information sticker displayed on window) Washington, D.C. 20530 See listing on page 37. (202) 492-6800 1717 Pennsylvania Avenue, N.W. Add-on Program Consumer Affairs Section (202) 724-6786 (BOO) 63B-8326 (All states except Washington, D.C. 20570 6 East 43rd Street Marketing Practices Antitrust Division Auto Safety Hotline Maryland) (202) 254-9430 New York, New York 10017 Federal Trade Commission Department of Justice National Highway Traffic Safety Washington, D.C. 20580 (BOO) 492-8363 (Maryland) Wages (212) 689-4977 (BOQ) 638-8333 (Alaska, HawaII, Puerto Washington, D.C. 20530 Administration Also see listing for Regional Offices on Garnisheed, Minimum. Overtime Pay Removing Your Name from a Mailing List Rico, Virgin Islands) (202) 724-6786 Department of Transportation page 29. Employment Standards Administration Mail Preference Service TIY for the Deaf Washington, D.C. 20590 Also see Product Reliability, Recreational Department of Labor Name-Removal Program Emission Control Standards (BOO) 63B-8270 (All states except (202) 426-0123 (District of r::olumbla) Vehicles and Unfair Merchandising Contact the Regional Office serving your 6 East 43rd Street Office of Mobile Source Air Pollution Maryland) (800) 424-9393 (Ali states) Techniques state. New York, New York 10017 Control (ANR-445) (BOO) 492-B~04 (Maryland) State and Local Consumer Protection See listing on page 24. " (212) 689':'4977 Environmental Protection Agency Washington, D.C. 20460 Offlpes Moving See listing on page 37. Labor Practices Land Sal!~6 (Sold through Interstate Merchandise Ordered through the Malls (202) 755-0596 HOIJsehold Goods (Interstate) Unordered Merchandise and Late General Inquiries Commerce or the Mails) Fue. Economy Recalls Related to Safety Problems Office of Consumer Protection Delivery Coordinator of Consumer Affairs Auto Safety Hotline Interstate Commerce Commission Office of Interstate Land Sales Enforcement Automobiles and LIght Duty Trucks D?partment of Labor National Highway Traffic Safety Washington, D.C. 20423 Department of Housing and Urban Federal Trade Commission Standards Room S1032 Administration (202) 275-0860 (District of Columbia) Development Washington, D.C. 20580 Office of Automotive Fuel Economy Washington, D.C. 20210 Departmert of Transportation BOO-424-9312 Washington, D.C. 20410 Also see listing of Regional Offices on (NRM-20) (202) 523-6060 Washlngto\/, D.C. 20590 Consumer Assistance Office (202) 755-6716 page 29. National Highway Traffic Safety (202) 426-0123 (District of Columbia) American Movers Conference Employment Job Training Marketing Practices Local Postmaster or Local Postal Administration (800) 424-9393 (All states) P. O. Box 9204 Employment and Training Administration Federal Trade Commission Inspector Department of Transportation Arlington, Virginia 22209 Department of Labor Washington, D.C. 20580 State and local consumer protection Washington, D.C. 20590 Repairs and Repair Facilities (703) 524-5440 Contact the Regional Office serving your Also see listing of Regional Offices on offices (202) 426-0840: . State and Local Consumer Protection state. page 29. or Testing and Labeling Offices Mutual Funds (See Stocks/Bonds) See listing on page 23. Chief Postal Inspector Vehicle Emission Laboratory See listing on page 37. Magazines AAA Approved Auto Repair Service Equal Employment United States Postal Service Environmental Prot.ectlon Agency National Measurement Washington, D.C. 20260 2565 Plymouth Road Sponsored by Local American Office of the Executive Director Publishers Clearinghouse Standards Equal Employment Opportunity 382 Channel Drive (202) 245-5445 Ann Arbor, Michigan 48105 Automobile Association offices Commission Port Washlngtol7, New York 11050 Mall Order Action Line (313) 668-4200 (Consult your local telephone directory (See Weights and Measures) for listing.) Washington, D.C. 20506 (516) 8,93-5432 (New York) 6 East 43rd Street Gas Mileage Guide Passports (See Travel) (202) 634-6814 (BOO) 645-9242 (All states, except New New York, New York 10017 You can pick a copy up at any new car or Rust Problems (212) 689-4977 Job Safety and Health York) light duty truck dealer, or write to: Marketing Problems Pension Plans Hazards Evaluation and Technical Federal Trad~ Commission Marketing Abuses (See Unfair Technical Information Center Pension Benefit Guaranty Corporation Assistance Branch Mall Department of Energy Washington, D.C. 20580 Merchandising Techniques) Suite 700 National Institute of Occupational Safety International Mall, Duty Assessment P.O. Box 62 Also see listing for Regional Offices on page 29. 2020 K Street, N.W. and Health Duty Assessment Division Mass Transit Systems (See Travel) Oak Ridge, Tennessee 37830 Washington, D.C. 20006 4676 Columbia Parkway U.S. Customs 'Service Fuel Saving Devices and Additives (See Safety Standards for Domestic and (202) 254-4317 Cincinnati, Ohio 45226 Department of Treasury . Medicare/Medicaid (See Health Energy) Foreign Vehlclea Sold In the United Labor-Management Services (513) 684-2176 Washington, D.C. 20229 o States Care) New Cars Administration Occupational Safety and Health (~02) 566-8121 Office of Public Affairs and Consumer Defects, Sales, Warranties Department of Labor Administration Rate Setting Mobile Homes (See Housing) Participation (NOA-42) Contact the Regional Office serving your State and Local Consumer Protection National Highway Traffic Safety Department of Labor Office of Information state. See listing on pa~e 24. Contact the Regional Office serving your Offices Administration Postal Rate Commission Money-Back Guarantees (See Railroad Retirement Board See listing on page 37. Departrnetlt of Transportation state. Washington, D.C. 20268 Warranties) 844 N. Rash Street See listing on page 24. Marketing Practices Washington, D.C. 20590 (202) 254-5614 Chicago, /IIinois 60611 .- Federal Trade Commission (202) 426-0670 Labor Unions Mortgage Lending (See Banking) Service and Products Washington, D.C. 20580 (312) 751-4650 Labor·Management Services Tires Local Postmaster Also see listing of Regional Offices on Also see Social Security Benefits and Motor VehiclesITransporiation Auto Safety Hotline Administration (Consult your local telephone directory page 29. Veterans Benefits Department of Labor for listing.) General Inquiries National Highway Traffic Safety National AUTOCAP Director Contact the Regional Office serving your or Government Affairs Administration Pets/Animals Automot/ve Consumer Action Program state. Consumer Advocate Consumer Affairs Officer Department of Transportation (AUTOCAP) '[ Jmane Treatment and Interstate See listing on page 24. U.S. Postal Service Department of Transportation Washington, D.C. 20590 8400 Westpark Drive Shipments Washington, D.C. 20260 Washington, D.C. 20590 (202) 426-0123 (District of Columbia) Mine Safety lind Health McLean, Virginia 22102 Animal Care Staff (202) 245-4514 (202) 426-4518 (800) 424-9393 (All states) Office of Information (703) 821-7144 Veterinary Services, APHIS Mine Safety and Health Administration Center for Auto Safety Consumer Inquiries Department of Agriculture Note: For the consumer's convenience, Project Autollne Department of Labor 1223 Dupont Circle Building National Tire Dealers and Retreaders Federal Building, I~oom 770 every Post Office and all mall carriers Sponsored by Local Better Business , Ballston Towers #3 Washington, D.C. 20036 AssocIation, Inc. 6505 Belcrest Road have postage-free Consumer Service Bureaus Arlington, Virginia 22203 (202) 659-1126 1343 L Street, N. W. Hyattsville, Maryland 20782 Cards available for reporting mall (Consult your local telephone directory Washington, D.C. 20005 (703) 235-1452 problems and submitting comments (301) 436-7833 Advertising (See Advertising) for listing.) (202) 638-6650 , and suggestions. \'" 16 17 ,

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LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY TOPIC LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY TOPIC

Local Humane Societies Radio Bands (See Communications) Stocks/Bonds Safety Safety Safety (Consult your local telephone directory Office of Consumer Affairs and Public Inquiries Federal Highway Administration Office of Public Affairs (ROA-30) for listing.) Railroads (See Freight Shipments and Information Services Consumer Product Safety Commission Department of Transportation Federal Railroad Administration or Travel) Securities and Exchange Commission Washington, D.C. 20207 Contact the Regional Office serving your Department of Transportation Public Relations Washington, D.C. 20549 (202) 492-6800 state. All Regional Offices except for Washington, D.C. 2.0590 Humane Society of the Unlf,ed States Recrea~ional Vehicles (202) 523-3952 (800) 638-8026 (All States except the State of Maryland are located .in (202) 426-0881 2100 L Street, N. W. Maryland, Alaska, Hawaii) the State Capital. The Maryland Safety Consumer Inquiries Service Washington, D.C. 20037 (800) 492-8363 (Maryland) Regional Office is in Baltimore. Public Inquirle& National Association of Securities Office of Consumer Protection (202) 452-1100 (800) 638-8333 (Alaska, Hawaii, Puerto (Consult }'\)ur iocal telephone directory Consumer Product Safety Commission Dealers, Inc. Interstate Commerce Commission Rico, Virgin Islands) for listing of these offices.) Prohibited Importation Washington D.C. 20207 1735 K Street, N. W. Washington, D.C. 20423 nY for the Deaf Division of Law Enforcement (202) 492-6800 Washington, D.C. 20006 Cruises (202) 275-0860 (District of Columbia) (800) 638-8270 (All States except United States Fish and Wildlife (800)-638-8326 (All States except (202) 833-7290 Financial Responsibility of Carriers for (800)-424-9312 (All states) Maryland) Department of the Interior Maryland, Alaska, Hawaii) Investor Bro/.er Liaison Cancelled Voyages, Shipboard Deaths (800) 492-8104 (Maryland) or Injuries Vacation Package Tours P.O. Box 28006 (800)-492-8363 (Maryland) New York Stock Exchange Federal Trade Commission Washington, D.C. 20005 Office of Consumer Affairs (800)-638-8333 (Aiaska, Hawaii, Puerto 55 Water Street Contact the Regional Office serving your (202) 343-9242 Rico, Virgin Islands) New York, New York 10041 Travel Federal Maritime Commission Washington, D.C. 20573 state. Quarantine ny for the Deaf (212) 623-6948 General Inquiries See listing on page 29. (800)-638-8270 (All States except (~02) 523-5807 Quarantine Division Futures Trading Exchanges Governmental Affairs State and Local Consumer Protection Maryland) Highways Center for Prevention Services Office of the Executive Director Consumer Affairs Officer Offices (800)-492-8104 (Maryland) DeSign and Construction Standards Center for Disease Controi Complaint Section Depal'tment of Transportation See listing on page 37. Atianta, Georgia 30333 On-Road Motor Vehicles Washington, D.C. 20590 Federal Highway Administration Commodity Futures Trading Also see Boating Safety and Motor (404) 329-2574 (202) 426-4518 Department of Transportation Auto Safety Hotline Commission Vehicles State Agricuiture Departments (Consult National Highway Traffic Safety Washington, D.C. 20581 Contact the Regional Office serving your Air , , your local telephone directory for Administration (202) 254-3067 state. All Regional Offices except for Fares and Routes Trucks (See Freight Shipments and listing.) Department of Transportation the State of Maryland are located in ", II Consumer Affairs Office of Congressional, Community and Motor Vehicles) I', Washington, D.C. 20590 the Capital city. The Maryland Futures Industry Association, inc. Consumer Affairs Product Quality (202) 426-0123 (District of Columbia) 8eglonal Office is in Baltimore. 1919 Pennsylvania Avenue, N. W. Civil Aeronautics Board Unfair Merchandising Office of Consumer Affairs (800)-424-9393 (All States) (Consult your local telephone directory Washington, D.C. 20006 Washington, D.C. 20428 Techniques Department of Commerce for listing of these offices.) Warranties (See Warranties/Money-Back (202) 466-5460 (202) 673-6047 Washingto.n, D.C. 20230 Mass Transit Systems (Public National Level Guarantees) Mutual Funds (202) 377-5001 Note: The Airlines Deregulation Act of transportation) Marketing Practices Office of Consumer Affairs and Rehabilitation (S~a Labor 1978 terminated the Civil Aeronautic Locai Transportation Authorities Federai Trade Commission Practices and Veterans Information Services Board's (CAB) authority over mutes at Washington, D.C. 20580 Product Safety Securities and Exchange Commission (Consult your locai telephone directory Public Inquiries Benefits) the end of 1981 and terminates for listing.) Also see listing of Regional Offices on 500 N. Capitol Street, N.W. Consumer Product Safety Commission authority over fares in J&nuary 1983. page 29. Washington, D.C. 20549 Office of Public Affairs (UPA-1) Washington, D.C. 20207 Rent Control (See Housing) However, the CAB may possibly be Urban Mass Transportation Office of Consumer Affairs (202) 523-3952 abolished as early as October 1982. (202) 492-6800 Administration Department of Commerce Public Inquiries Consumer protection jurisdiction may (800)-638-8326 (All States except 'Small Claims Courts Department of Transportation Washington, D.C. 20230 Investment Company Institute be transferred to the Federai l'rade Maryland, Alaska, Hawaii) See page 6 for information on these Washington, D.C. 20590 (202) 377-5001 1775 K Street, N. W. Commission and the DepartmElnt of (800)-492-8363 (Maryland) Courts. (202) 426-4043 State and Local Level (800)-638-8333 (Alaska, Hawaii, Puerto Washington, D,C. 20006 Transportation. Communication Services State and Local Consumer Protection Rico, Virgin Islands) Social Security Benefits (202) 293-7700 Consumer Affairs American PubliC Transit Association Offices for the Deaf Airline Passengers Association n ( Retirement, Survivors, and Disability 1225 Connectlcuf Avenue, N. W. See listing on page 37. (aOO)-638-8270 (All States except Taxes p.O. Box 220074 Benefits Supplemental Security Washington, D.C. 20036 Maryland) Dal/as, Texas 75222 Income ~rograms (SSI) for the Aged, Federal (202) 828-2847 Utilities (800)-492-8104 (Maryland) Blind and Disabled Internal ReVenue Service (214) 438-8100 State Public Utilltiel3 Commissions Also see Boating Safety, Cosmetics, Local Social Security Office (Consult your locai telephone directory Safety Passports See listing on page 63. Drugs, FoodlNutrition, Mobile Homes, (Consult your local telephorli3 directory for office serving your area.) Community and Consumer Liaison Citizens Counseior Services Motor Vehicles, and Toys for listing of this office; contact can Division (APA-400) Department of State Vacation Resort Time Sharing be made in person or by phone.) Television (See Communications) Federal Aviation Administration Room 4811 Marketing Practices Public Transportation (See Travel) Also see Aid to Families With Dependent Department of Transportation Washington, D.C. 20520 Federal Trade Commission Children, and Hea!th Care Tires (Sea Motor Vehicles) Washington, D.C. 20591 (202) 632-3444 (For non-emergencies) Washington, D.C. 20580 Also see listing of Regional Offices on Pyramid Schemes (202) 426-1960 (202) 632-5225 (For emergenCies) ,(/:'C7~ . Toys page 29. '.'" ,'{ Office of Consumer Affairs and Small Business Assistance Buses Railways T Information Services Office of Consumer Affairs Generai Inquiries Baggage, Rates and Service i AMTRAK Veterans Benefits Securities and Exchange Commission Small Business Administration Public Inquiries Office of Consumer Protection 500 N. Capitoi Street, N.W. Washington, D.C. 20416 Toy Manufacturers of America, Inc. Interstate Commerce Commission Customer Relations Automobiles and Adaptl't'a Equipment for I Washington, D.C. 20549 (202) 653-6519 200 Fifth Avenue Washington, D.C. 20423 AMTRAK Certain Disabled Veterans and New York, New York 1Q010 P.O. Box 2709 Marketing Practices SBA Publications (202) 275-0860 (District of Columbia) Members ol the Armed Forces (212) 675-1141 Washington, D.C. 20013 Federal Trade Commission (202) 653-6365 (District of Columbia) (800) 424-9312 (All States) \' (202) 383-2121 Clothing Allowance for Service· I Washington, D.C. 20580 (800) 792-8901 (Texas)' Connected Disabled Veterans I Also see listing of Regional Offices on , (800) 433-7212 (Elsewhere) I page 29. 1 I , cO "

rI I 18 19 l .4? i " ~. . II. II '!/ __ -7 ~c.';~':=i:~::~;:~_._~.~-:::::::_~..;,,:~~.:....'::.._..;.~~.;:"~- .¥~~~=-=,==:===='::-'~-~-.'-'''''''~::'-..- ...-;,~S'.,.:-o-,:'-, ----,-~..:J-~-"(;--"'T-.,---~-. ~-----"-,,,-cr--""""'c, I; .J .{~ . '. " 'I LISTING OF FEDERAL OFFICES AND TRADE ASSOCIATIONS BY TOPIC o /1 Compensation Burial Benefits Warranties/Money Back Service,Connected Disability, Allowances and F"lags, Burial In a Guarantees Dependency and Indemnity National Cemetery State and Local Consumer Protection Compensation for Servlce·Connected Department of Memorial Affairs (41) Offices Death Veterans Administration See listing on page 37. Washington, D.C. 20420 Federal Agencies and Their Regional Offic~s Educatio'n Programs ,:J (202) 275-1459 Marketing Practices Educational Assistance for Veterans, Federal Trade Commission Headstone or Marker (Government Dependents, and Post·Vietnam Era Washington, D.C. 20580 Veterans furnished) Also see listing of Regional Offices on Department of Memorial Affairs (42) Housing , page 29. Food and Drug Administration Food and Drug Administration Veterans Administration Department of Health Specially Adapted Housing for P.O. Box 1'18 4298 Elysian Fields Avenue Washington, D.C. 20420 Disabled Veterans Weights/Measures and Human Services Orlando, Florida 32802 New Orleans, Louisiana 70122 (202) 275-1493 (305) 855-0900 (504) 589-6344 Q Guaranteed and Insured Loans State Weights and Measures Offices Medical Care Food and Drug Administration Food and Drug Administration (Homes, Condominiums, Mobile See listing on page 65. Food and Drug Administration i!i Homes) Domiciliary Services, H~.)spltalizatlon, 297 Plus Park Boulevard Houston Station ,; iii Nursing Care, Outpatient Care National Standards Region I Nashville, Tennessee 37217 1440 N. Loop Suite 250 Life Insurance Public Information Division " For information about VA medical care, Food and Drug Administration (615) 251-7127 Houston, Texas 77009 Pensions c;ontact any VA facility (consult your National Bureau of Standards 585 Commercial Street (713) 226-5581 Department of Commerce Region V Non·Servlce Connected Disability for local telephone directly for care facll· Boston, Massachusetts 02109 Food and Drug Administration Washington, D.C. 20234 Food and Drug Administration Veterans, Surviving Spouses, Children, Ity serving your area} or contact: (617) 223-5857 San Antonio Resident Inspection Post (~01) 921-3181 433 West Van Buren Street The Inquiries Unit (101Bd) 419 S. Main, Room 301 Vocational Rehabilitation for Disabled Region II 1222 Main Post Office Building Veterans, Veterans Administration San AntoniO, Texas 78204 Workers' Compensation (See Food and Drug Administration Chicago, illinois 60607 VA Regional Office /( Washington, D.C. 20420 (512) 229-6737 Insurance) 850Third Avenue (312)353-7840 (Consult your local telephone director!! (202) 389-3314> Brooklyn, New York 11232 Food and Drug Administration Region VII for office serving your area.) Any complaints, comments, or sugges· : II!' tlons should be directed to the Dlrec· (212) 965-5754 1141 Central Parkway Food and Drug Administration , , or Food and Drug Administration Cincinnati, Ohio 45202 1009 Cherry Street "Veterans Assistance Service (27) tor of the nearest VA Office, VA 599 Delaware Avenue (513) 684-3501 Kansas m,\y, Missouri 64106 Veterans Administration Hospital, VA National Cemetery, or Buffalo, New York 14202 (816) 374-5623 Washington, D.C. 20420 contact: ~.\ Food and Drug Administration (716) 846-4461 (202) 389-2567 Consumer Affairs Staff ~, U.S. Courthouse Building Food and Drug Administration Veterans Administration> Food and Drug Administration 85 Marconi Boulevard, Room 231 Sf. Louis Station Washington, D.C. 204?0 20 Evergreen Place . Columbus, Ohio 43215 Laclete's Landing (202) 389-28~,3 East Orange, New Jersey 07018 (614) 469-7353 80B North Collins Street (201) 645-6356 Food and Drug Administration Sf. Louis, Missouri 63102 Food and Drug Administration Cleveland Resident Inspection Post (314) 425-4137 P.O. Box 54427, Old San Juan Station 601 Rockwell Avenue, Rcmm 453 Food and Drug Administration San Juan, Puerto Rico 00905 Cleveland, Ohio 44114 . Omaha Resident Inspection Post (809) 723-4465 (216) 522-4844 . 1619 Howard Street Food and Drug AdmlnJstration Omaha, Nebraska 68102 Region III 1560 East Jefferson Avenue (402) 221-4676 Food and Drug Administration Room 900 U.S. CustomhClUse Detroit, Michigan 48207 Region VIII 2nd and Chestnut Streets (313) 226-6260 Food and Drug Administration Philadelphia, Pennsylvania 19106 Food and Drug Administration 500 U.S. Customhouse (215) 597-0837 Indianapolis Resident Inspection Post 19th and California Streets Food and Drug Administration 575 North Pennsylvania, Room 693 Denver, Colorado 80202 Pittsburgh Resident Inspection Post IndianapOliS, Indiana 46204 (303) 837-4915 (319) 269-6500 7 Parkway Center, Suite 645 Region IX Food and Drug Administration Pittsburgh, Pennsylvania 15220 Food and Drug Administration 240 Hennepin Avenue (412) 644-2858 50 United Nations Plaza, Room 518 Mlnneapqlls, Minnesota 55401 Food and Drug Administration San Francisco, California 94102 (612} 725-~1121 900 Madison Avenue (415) 556-2682 Food and [)rug Administration Baltimore, Maryland 21201 Food and Drug Administration Milwauke~1 Resident Inspection Post (301) 962-3593 1521 W. Plco Boulevard 615 E. Mlc\~lgan Street Food and Drug Administration Los Angeles, California 90015 Milwaukee;Wlsconsln 53202 Falls Church Resident Inspection Post (213) 688-3771 701 W. Broad Street, Room 309 (414) 291-3904 Region X Falls Church, Virginia 22046 Region VI Food and Drug Administration (703)285-2578 Food and Drug Administration 909 First Avenue 500 South Ervay Region IV Federal Office Building, Room 5003 \ Suite 470·B I Food and Drug Administration Seattle, Washington, 98174 Dallas, Texas 75201 1182W. Peachtree Street, N.W. (206) 442-5310 (214) 767-5433 Atlanta, Georgia \(,\,:0309 (404) 881-7355 \ II ' , \. 21 20 'I () l q "

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/ FEDERAL AGENCIES AND THEIR REGIONAL OFFICES FEDERAL AGENCIES AND THEIR REGION~~~ OFFICES ! ---.------;:'~,,,---~----

Washington Office Region VIII Dallas Southeastern Regional Office Northern Region III Consumer Affairs and Small Business 1961 Stout Street Earl Cabell Building 8400 N.W. 63rd Street Federal Building P.O. Box 8796 Staff (HFO-22) Denver, Colorado 80294 1100 Commerce Street Miami, Florida 33166 Fort Snelling Philadelphia, Pennsylvania 19101 Food and Drug Administration (303) 837-4461 Room8C6 (305) 591-4870 Twin Cities (215) 596-6336 C::J Department of Health and Human· Colorado South Dakota Dallas, Texas 75242 Alabama North Carolina Minnesota 55111 Delaware Pennsylvania Services Montana Utah (214) 767-8051 Arkansas Puerto Rico (612) 725-4451 District of Columbia Virginia· 5600 Fishers Lane, Room 13-82 North Dakota Wyoming Texas Louisiana Florida " South Carolina Alaska Montana Maryland West Virginia Oklahoma Arkansas Georgia Tennessee Colorado Nebraska Rockville, Maryland 20857 ; Region IV Region IX Louisiana Virginia Idaho North Dakota (301) 443-4166 1371 Peachtree Street, N.E., Room 405 Federal Office Building Los Angeles Maryland Washington, D.C. illinois Ohio Atlanta, Georgia 30367 50 United Nations Plaza Room 1443 Mississippi Indiana Oregon (404) 881-4411 San Francisco, California 94102 1100 U.S. Courthouse Iowa South Dakota Arizona Guam Los Angeles, California 90012 North Central Regional Office Public Health Services Kansas Utah Alabama Mississippi California Trust Territory of (213) 688-6579 1800 Dirksen Federal Building (HiII·Burton Hospitals) Michigan Washington Florida North Carolina Hawaii Pacific Islands Southern and Central Districts of 219 South Dearborn Street Minnesota Wisconsin Georgia South Carolina Region I Nevada American Samoa California Chicago, Illinois 60604 Missouri Wyoming Kentucky Tennessee JFK Federal Building Arizona (312) 353-7875 Boston, Massachusetts 02203 Region X New Mexico Indiana Nebraska Southern Region V (617) 223-6680 Arcade Plaza (M F829) Iowa North Dakota Skyline Center Building C 230 S. Dearborn Street Connecticut New Hampshire 1321 Second Avenue New York Kansas Ohio 311 N. Stemmons Freeway Chicago,lIl1nols 60604 . Maine Rhode Island Seattle, Washington 98101 26 Federal Plaza Kentucky South Dakota '..) Dallas, Texas 75207 (312) 353-0313 Massachusetts Vermont (206) 399-0215 New York, New York 10278 ,~;:.; Michigan West Virginia (214) 767-6002 illinois Mlnnesotp Alaska Oregon (212) 264-0390 Minnesota Wisconsin New Mexico Region II Alabama Indiana Ohio / Idaho Washington Connecticut Northern New Jersey Missouri FederallBulldlng Arkansas North Carolina Michigan Wisconsin Maine New York Florida Oklahoma 26 Federal Plaza Washington Office South Central Regional Office Massachusetts Rhode Island Georgia South Carolina Region VI New Yor[~, New York 10007 Hili-Burton Inquiries 1880 Regal Row New Hampshire Vermont Kentucy Tennessee 555 Griffin Square Building, Room 317 o (212) 264-2560 Health Resources Administration Dallas, Texas 75235 Louisiana Texas Dallas, Texas 75202 New Jersey Puerto Rico Bureau of Health Facilities Philadelphia (214) 767-7203 Mississippi (214) 767-6877 New York Virgin Islands Department of Health and Human U.S. Courthouse Arizona Oklahoma Arkansas . Oklahoma Services 601 Market Street . Colorado Utah Region III Western Louisiana. Texas 3700 East-West Highway Philadelphia, Pennsylvan!a 19106 New Mexico Wyoming 3535 Market Street Terminal Island New Me1(ico Hyattsville, Maryland 20782 (215) 597-7405 San Pedro, California 90731 Philadelphia, Pennsylvania 19101 Western Regional Office j (800) 492-0359 (Maryland) Delaware Pennsylvania (213)548-2375 Region VII (215) 596-6704 Suite 800 (800) 638-0742 (Elsewhere) Maryland Virginia Arizona Hawaii 911 Walnut Street Delaware Pennsylvania 350 South Figueroa Sireet Southern New Jersey California Nevada 1000 Federal Office Building District of Columbia Virginia Los Angeles, California 90071 Kansas City, Missouri 64106 Maryland West Virginia San Francisco (213) 688-2650 Washington Office (816) 374-3796 Department of Justice IBox 36046 Alaska Idaho Region IV Immigration and Naturalization Service Iowa . Missouri 450 Golden Gate Avenue California Montana 101 Marietta Towers, 11th Floor Antitrust Field Offices Department of Justice Kansas Nebraska San Francisco, California 94102 Canada Nevada Atlanta, Georgia 30323 25 E Street, N.W. ("'15) 556-6300 Guam Oregon (404) 242-2109 Atlanta Washington, D.C. 21)538 Region VIII l.laska Nevada Hawaii Washington Alapama Mississippi 1776 Peachtree Street, N. W. (202) 724-7796 . Federal Building Atlanta, Georgia 30309 Arizona New Mexico 1961 Stout Street Florida North Carolina California Oregon Washington Office ;' (404) 881-3828 Denver, Colorado 80294 Georgia South Qarollna Office of Dlverson Control Department of labor Alabama North Carolina Hawaii Utah (303) 837-4477 Kentucky Tennessee Drug Enforcement Administration Florida South Carolina Idaho Washington Employment and Training Colorado South Dakota Department of Justice Region V Georgia Tennessee Montana Wyoming Montana Utah Washington, D.C. 20537 Administration 300 South Wacker Drive Mississippi North Dakota Wyoming Washington Office (202) 633-1000 Chicago, Illinois 60606 Region I Chicago Consumer Affairs Section Region IX (312) 353-5232 JFK Federal Building 219 South Dearborn Street Antitrust Division Federal Office Building illinois Minnesota Government Center Chlcago,lIl1nois 60604 Department of Justice Immigration and Naturalization 450 Golden Gate Avenue Indlan;:;1 Ohio Boston, Massachusetts 02203 (312) 353-7530 Washington, D.C. 20530 San Francisco, California 94102 Michigan Wisconsin Service (617) 223-6440 Colorado (202) 724-6786 (415) 556-7414 Minnesota Connecticut New Hampshire Region VI Illinois Missouri Arizona Hawaii Eastern Maine Rhode Isla,nd 1200 Main Tower Building, Room 1100 Indiana California Nevada Nebraska Drug Enforcement Federal Building Massachusetts Vermont Dallas, Texas 75202 Iowa North Dakota Elmwood Avenue Guam (214) 729-3910 Kansas South Dakota Ad~inistration Region II Burlington, Vermont 05401 Region X Arkansas Oklahoma W. District of Wisconsin (802) 951-6223 1515 Broadway t>lorth!Jastern Regional Office cc 909 First Avenue, Room 1145 Louisiana Texas Michigan New York, New York 10036 555 West 57th Street Connecticut New York Seattle, Washington 98174 New MexlcQ (212) 944-3209 Cleveland New York, New York 10019i Delaware Pennsylvania (206) 442-7700 New Jersey Puerto Rico Region VII Celebrezze Federal Building (212) 399-5151 Maine Rhode Island Alaska Oregon \ New York Virgin Islands 601 East 12th Street Cleveland, Ohio 44199 Canada New Hampshire Maryland Vermont Idaho Washington Kansas City, Mlssourl6410~ (216) 522-4070 Connecticut New Jersey Massachusetts Virginia Iowa Missouri Kentucky Ohio Delaware Pennsylvania New Hampshire West Virginia Kansas Nebraska Eastern District West Virginia Maine Rhode Island New Jersey Puerto Rico of Michigan Massachusetts Vermont 22 r}4'~~~FEDE=:C~:A~~~~=~LOFF~~'------'r----"-~~~~~_·~~~~~_~_-____ ------__ ---F-:-D-.-R_~_:_G-_E-N_C_I_~_·--~__-D_~_T_~E_I_:_R_E_:_,:_:_~,...'L_;,...~_F_'~~E~S-··-'--·~·-~"

tHI I I ';1 Washington Offic:::~ Region VIII Region V Region II Region X Eighth Coast Guard District Hale Boggs Federal Building t ' ' Director, Office of Public Affairs Federal Building 230 S. Dearborn Street 1515 Broadway 909 First Avenue Chicago, Illinois 60604 New York, New York 10036 Seattle, Washington 98174 500 Camp Street ' " I I Employment and Training Administration 1961 stout Street (212) 944-3432 (206) 442-5930 New Orleans, Louisiana 70130 (312) 353-0133 ,.1, New Jersey . Puerto Rico Alaska Oregon (504) 589-6198 -f y',L ':\;1 1 ~f~~r~~i~~.~~~oom 10418 g~~~:~7~~0;;dO 80294 Illinois Minnesota New York Virgin Islands Idaho Washington Alabama (part) Mississippi (part) Washington, D.C. 20530 Colorado South Dakota Indiana Ohio il'I'J Florida (part) New Mexico ; !!I:!! (202) 376-6270 Montana Utah Michigan Wisconsin Region III Washington Office Georgia (part) Texas I ' North Dakota .~ Wyoming Region VI 3535 Market Street Office of Information Employment Standards Region IX 555 Griffin Square Building Philadelphia, Pennsylvania 19104 Occupational Safety and Health Ninth Coast Guard District Dallas, Texas 75202 (215) 596-1206 Administration 1240 East 9th Street Administration Federal Office Building 450Golden Gate Avenue (214) 767-6331 Delaware Pennsylvania Department of Labor Cleveland, Ohio 44199 I\ San Francisco, California 94102 Arkansas Oklahoma District of Columbia Virginia Washington, D.C. 20210 (216) 522-3912 Region I (415) 556-1318 Louisiaria Texas Maryland West Virginia (202) 523-8151 Illinois (part) New York (part) JFK Federal Building New Mexico Indiana (part) Ohio (part) Arizona Hawaii Region IV Government Center Michigan Pennsylvania (part) California Nevada 1371 Peachtree Street, N.E. Boston, Massachusetts 02203 Region VII Department of Minnesota (part) Wisconsin (part) Guam Atlanta, Georgia 30367 (617) 223-4305 911 Walnut Street (404) 881-3573 Transportation Eleventh Coast Guard District Connecticut New Hampshire Region X Kansas City, Missouri 64106 Alabama Mississippi Union Bank Building Maine Rhode Island 909 First Avenue (816) 374-5131 Florida North Carolina United States Coast Guard 4000cean Boulev,ard Massachusetts Vermont Seattle, Washington 98174 Iowa Missouri (206) 442-1536 Kansas Nebraska Georgia South Carolina Long Beach, California 90822 Region II Alaska Oregon Kentucky Tennessee First Coast Guard District (213) 590-2213 1515 Broadway Region VIII 15Q Causeway Street Arizona Nevada (part) Idaho Washington Region V New York, New York 10036 Federal Building Boston, Massachusetts 02114 California (part) Utah (part) 230 S. Dearborn Street (212) 944-3351 Washington Office 1961 Stout Street (617) 223-3607 Chicago, Illinois 60604 Twelfth Coast Guah:! District New Jersey Puerto Rico Office of Information and Consumer Denver, Colorado 80294 Maine Rhode Island (312) 353-2220 630 San some Street New York Virgin Islands Services (303) 837-5061 Massachusetts Vermont Employment Standqrds Administration Colorado South Dakota Illinois Minnesota New Hampshire San Francisco, California 94126 Region III Department of Labor Montana Utah Indiana Ohio (415) 556-3860 3535 Market Street Washington, D.C. 20210 North Dakota Wyoming Michigan Wisconsin Second Coast Guard District California (part) . Utah (part) 1430 Olive Street Nevada (part) . , Philadelphia, Pennsylvania 19104 (202) 523-8743 I.: Region IX Region VI I (215) 596-1185 St. Louis, Missouri 63103 Thirteenth Coast Guard District Delaware Pennsylvania Federal Office Building 555 Griffin Square Building (314) 425-4627 Federal Building District of Columbia Virginia Labor-Management Services 450 Golden Gate Avenue Griffin & Young Streets Alabama (part) Nebraska 915 2nd Avenue Maryland West Virginia Administration San Francisco, California 94102 Dallas, Texas 75202 Arkansas North Dakota \) (415) 556-5915 (214) 767-4764 Colorado Ohio (part) Seattle, Washington 98174 Region IV (206) 442-5896 Region I Arizona Hawaii Arkansas Oklahoma Illinois (part) Oklahoma 1371 Peachtree Street, N.E. Idaho Oregon New Studio Building California Nevada Louisiana Texas Indiana (part) Pennsylvania (part) Atlanta, Georgia 30367 Montana Washington 110Tremont Street Guam New Mexico Iowa South Dakota (404) 881-2818 Boston, Massachusetts 02203 Kansas Tennessee (part) Fourteenth Coast Guard District Alabama Mississippi Region X Region VII Connecticut New Hampshire Kentucky West Virginia PJKK Federal Building Florida North Carolina 909 First Avenue 911 Walnut Street Maine Rhode Island Minnesota (part) Wisconsin (part) 300 Ala Moana Boulevard Georgia South Carolina Seattle, Washington 98174 Kansas City, Missouri 64106 Massachusetts Vermont Mississippi (part) Wyoming Honolulu, Hawaii 96850 Kentucky Tennessee (206) 442-5216 (816) 374-5861 ,- Missouri (808) 546-5531 Region II Alaska Oregon Iowa Missouri Region V Idaho Washington Kansas Nobraska Hawaii I 1515 Broadway Third Coast Guard District I 230 S. Dearborn Street 'j New York, New York 10036 Governor's Island Seventeenth Coast Gu<,rd District I Chicago, Illinois 60604 Washington Office Region VIII I (212) 944-3408 New York, New York 10004 P.O. Box 3-5000 (312) 353-8845 Office of Communications and Federal Building ! New Jersey Puerto Rico (212) 668-7974 Juneau, Alaska 99802 illinois Minnesota Public Service Assistance 1961 Stout Street New York Virgin Islands Connecticut New York (part) (907) 586-7290 I Indiana Ohio Labor-Management Services Denver, Colorado 80294 I Delaware Pennsylvania (part) Alaska \ Michigan Wisconsin Administration (303) 837-7883 '. Region III New Jersey 3535 Market Street Department of Labor Colorado South Dakota Washington Office \ Region VI Philadelphia, Pennsylvania 19104 Washington, D.C. 20210 Montana Utah Fifth Coast Guard District Office of Boating, Public and Consumer ! i 555 Griffin Square Building (215) 596-1134 (202) 523-8764 North Dakota Wyoming Federal Office Building Affairs (G-B) 0 Griffin & Young Streets Delaware Pen nsylvan ia Region IX 431 Crawford Street Un ited States Coast Guard Dallas, Texas 75202 Portsmouth, Virginia 23705 District of Columbia Virginia Occupational Safety and Health Federal Office Building Department of Transport!ltlon (214) 767-6894 Maryland West Virginia (804 398-6202 Washington, D.C. 20593 Arkansas Oklahoma 450 Golden Gate Avenue Administration District of Columbia North Carolina (202) 426-1080 (District of Columbia) Louisiana Texas Region IV San Francisco, California 94102 I Region I Maryland Virginia (800) 424-8802 (Elsewhere) New Mexico 1371 Peachtree Street, N.E. (415) 556-0586 JFK Federal Building Atlanta, Georgia 30367 Arizona Hawaii Seventh Coast Guard District Region VII (404) 881-4237 Government Center California Nevada 1018 Federal Building 911 Walnut Street Alabama Mississippi Boston, Massachusetts 02203 Guam 1)1 SW 1st Avenue Kansas City, Missouri 64106 Florida North Carolina (617) 223-5535 Miami, Florida 33130 (816) 374-5381 () Connecticut New Hampshire I Georgia South Carolina (305) 350-5758 Iowa Missouri Maine Rhode Island Florida (part) South Carolina o \ , Kentucky Tennessee .\ Kansas Nebraska Massachusetts Vermont Georgia (part) 25 24 I __. ___ . _J FEDERAL AGENCIES AND THEIR' REGIONAL OfFICES FEDERAL AGENCIES AND THEIR REGIONAL OFFICES

Department of the Western Region Region 5 Region 12 So-uthwestReglon Columbus Regional Office 525 Market Street, 34th Floor Consumer Complaint Specialist Consumer Complaint Specialist Room 423 Federal Deposit Insurance Corporation Treasury San Francisco, California 94105 Fifth National Bank Region Tw~lfth National Bank Region 555 Battery Street 1 Nationwide Plaza, Suite 2600 (800) 792-9811 (Californ ia) F & M Center, Suite 21-51 1405 Curtis Street, Suite 3000 San Francisco, California 94111 Columbus, Ohio 43215 Bureau of Alcohol, Tobacco (800) 227-3072 (Other states listed below) Richmond, Virginia 23277 Denver, Colorado 80202 (415),556-7701 (614) 469-7301 and Firearms Alaska Montana (804) 643-3517 (303) 837-4883 Arizona Nevada Kentucky Arizona Nevada Maryland Virginia Arizona Utah California Utah Ohio North Carolina West Virginia Colorado Wyoming w.est Virginia ' Central Rfaglon Cailfornia Oregon Northwestern Region Federal Building, Room 65,10-A Guam Utah New Mexico Region 6 3256 Federal Building Dallas Regional Office Hawaii Washington 550 Main Street Consumer Complaint Specialist 'Region 13 915 Second Avenue Federal Deposit Insurance Corporation Cincinnati,Ohio 45202 Idaho ' Sixth National Bank Region Consumer Complaint Specialist Seattle, Washington 98174 350 North St. Paul Street, Suite 2000 (800) 582-1880 (Ohio) Washington Office Peachtree Cain Tower, Suite 2700 Thirteenth National Bank Region (206) 442-7653 Dallas, Texas 75201 (800) 543-1932 (Other states listed below) Bureau of Alcohol, Tobacco, and Firearms 229 Peachtree Street, N.E. 707 SW Washington Street, Room 900 Alaska Montana (214) 767-5501 Indiana Ohio Department of the Treasury Atlanta, Georgia 30303 Portland, Oregon 97205 Hawaii Oregon Colorado Oklahoma Kentucky West Virginia Room 6209 ,', (404) 221-4926 (503) 221-3091 Idaho Washington New Mexico Texas Michigan Florida Idaho Oregon 1200 Pennsylvania Avenue, N.W.' Northcentral RegIon Kansas City Regional Office Georgia Montana Washington Mid-Atlantic Region Washington, D.C. 20226 Park Ridge Office Center Federal Deposit Insurance Corp&ration South Carolina 2 Penn Center Plaza (202) 566-7591 Region 14 Room 306 2345 Grand Avenue, Suite 1500 Room 360 Region 7 Consumer Complaint SpeCialist 1550 Northwest Highway Kansas City, Missouri 64108 Philadelphia, Pennsylvania 19102 Comptroller of the Currency Consumer Complaint Specialist Fourteenth National Bank Region Park Ridge, illinois 60068 (816) 374-2851 (800) 462-0434 (Pennsylvania) Seventh National Bank Region One Market Plaza (312) 353-0368 Kansas (800) 523-0677 (Other states listed below) Steuart Street Tower, Suite 2101 RegIon 1 Sears Tower, Suite 5750 Illinois North Dakota Missouri Delaware New Jersey Chicago, illinois 60606 San Francisco, California 94105 Indiana Ohio Consumer Complaint Specialist Madison Regional Office District of Columbia Pennsylvania (312) 353-0300 (415) 454-8561 Kentucky South Dakota First National Bank Region Federal Deposit Insurance Corporation i:\ Maryland Virginia Illinois California Hawaii Michigan Wisconsin Harbor Plaza-8th Floor 1 South Pinckney Street, Room 813 II' Michigan Guam Nevada Minnesota Southeast Region 470 Atiantlc Avenue Madison, Wisconsin 53703 P.O. Box 2994 Boston, Massachusetts 02110 Region 8 Washington Office Washington Office (608) 264-5226 Atianta, Georgia 30301 (617) 223-2274 Consumer ComplaInt SpecIalist Deputy Comptroller for Customer and Consumer Assistance Office Michigan (800) 282-8878 (Georgia) New Hampshire Connecticut Eighth National Bank Region Community Programs Federal Communications Commission Wisconsin (800) 242-3701 (Other states listed below) Rhode Island Maine 165 Madison Avenue, Room 800 Comptroller of the Currency 1919 M Street, N.W., Room 252 Alabama North Carolina Massachusetts Vermont Memphis Regional Office MemphIs, Tennessee 38103 Department of the Treasury Washington, D.C. 20554 Florida South Carolina Federal Deposit Insurance Corporation Region 2 (901) 521-3376 6th Floor-L'Enfant Plaza (202) 662-7000 Georgia Tennessee 1 Commerce Square, Suite 1800 Alabama MississIppi Washington, D.C. 20219 Adminis'rator of National Banks Memphis, Tennessee 38103 Mississippi Arkansas Tennessee ' Consumer Complaint Specialist (901) 521-3872 Louisiana North Atlantic Region Second National Bank Region Federal Deposit Arkansas Mississippi 8 World Trade Center, 6th Floor 1201 Avenue of the Americas, Suite 4250 Federal Region 9 Insurance Corporation Louisiana Tennessee New York, New York 10048 New York, New York 10036 Consumer Complaint Specialist Communications (800) 442-8275 (New York) (212) 944-3495 MInneapOlis Regional Office Ninth National Bank Region (800) 223-2162 (Other states listed below) New Jersey Puerto Rico Commission Atlanta Regional Office Federai Deposit Insurance Corporation 800 Marquette Avenue, Suite 1100 Connecticut New York New York Virgin Islands Federal Deposit Insurance Corporation 730 Second Avenue South, Suite 266 MinneapOlis, Minnesota 55402 Maine Rhode Island Southcentral Region 233 Peachtree Street, N.E., Suite 2400 Minneapolis, Minnesota 55402 (612) 725-2684 Massachusetts Vermont Region 3 Brywood Office Tower, Room 320 Atlanta, Georgia 30043 (612) 725-6241 Consumer Complaint Specialist Minnesota South Dakota New Hampshire 8800 East 63rd Street (404) 221-6631 Minnesota South Dakota Third National Bank Region North Dakota Wisconsin Kansas City, Missouri 64133 Alabama North Carolina Montana Wyoming Mld·West Region Three Parkway, Suite 1800 Region 10 (816) 926-5179 Florida South Carolina North Dakota 230S. Dearborn Street Philadelphia, Pennsylvania 19102 Consumer Complaint Sp;eclallst Arkansas Nebraska Georgia 15th Floor (215) 597-7105 New York Regional Office Tenth National Bank Region Colorado New Mexico Chicago, Illinois 60604 Delaware Boston Regional Office Federal Deposit Insurance Corporation 911 MaIn Street, Suite 2616 Iowa Oklahoma (800) 572-3178 (illinois) Pennsylvania Federal Deposit Insurance Corporation 345 Park Avenue, 21st Floor Kansas City, Missouri 64105 Kansas South Dakota (800) 621-3211 (Other states listed below) 60 State Street, 17th Floor New York, New York 10154 (816) 374-6431 Louisiana Texas Illinois Nebraska Region 4 Boston, Massachusetts 02109 (212) 826-4762 " ~.·l Administrator of National Banks Iowa Missouri Mississippi Wyoming Iowa North Dakota (617) 223-6420 New Jersey Puerto Rico Kansas Nebraska Missouri ,I , II Kansas South Dakota Consumer Complaint Specialist Connecticut New Hampshire New York Virgin Islands Fourth National Bank Region Minnesota Wisconsin Region 11 Southeast Region Maine Rhode Island i, !:\ Cuyahoga Savings Building, Suite 1100 Omaha Regional Office Missouri Consumer Complaint SpeCialist Room 2111 Massachusetts Vermont 'I':; I One Erlevlew Plaza Federal Deposit Insurance Corporation Eleventh National Bank Region 101 Marietta Tower Southwest Region Cleveland, Ohio 44114 Chicago Regional Office 1700 Farnam Street, Suite 1200 1201 Elm Street, Suite 3800 Atlanta, Georgia 30303 iI' 1114 Commerce Street, Room 701 (216) 522-7141 Federal Deposit Insurance Corporation Omaha, Nebraska 68102 Dallas, Texas 75270 (404) 221-6500 Dallas, Texas 75242 Indiana 233 S. Wacker Drive, Suite &~\'6 (402) 221-3311 (214) 767-4400 Mailing Address: (800) 442-7251 (Texas) Kentucky Chicago, Illinois 60606 Iowa Oklahoma Post Office Box 1775 , 1 (800) 527-9380 (Other states listed below) Ohio (312) 353-2600 Nebraska '1/'1 Texas Atianta, Georgia 30301 Arizona Oklahoma illinois Alabama South Carolina Colorado Texas Indiana "'I'[1 ; , Florida Tennessee Louisiana Wyoming Georgia Virginia , q New Mexico ! North Carolina 27

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FEDERAL AGENCIES AND THeiR REGIOr:~L, OFFICES FEDERAL AGENCIES AND THEIR REGIONAL OFFICES

\1:-, Philadelphia Region31 Office Des Moines Washington, D.C. District 7 Federal Trade New York • - ••1 Federal Depo!:!lt Insur.ance Corporation 907Walilut Street Department of Consumer and Civil Rights 230 South laSalle Street 26 Federal Plaza 1900 Market Street, Suite 616 Des Moines, Iowa 50309 Office of Examination and Supervision Chicago, illinois 60690 Commission Room 2243-EB Philadelphia, Pennsylvania 19103 (515) 243-42fi.". Federal Home Loan Bank Board (312) 322-5322 New York, New York 10278 I"~ Atlanta (215) 597-2295 Iowa' North Dakota Washington, D.C. 20552 Northern Illinois (212) 264-1207 "i'" 1718 Peachtree Street, N.W. Delaware Pennsylvania Minnesota , .~outh Dakota (202) 377-6237 Central and Northern Indiana New Jersey' Suite 1000 :, III:: Maryland Virginia Missouri Iowa New York (East of Rochester) ,"'I Atlanta, Georgia 30367 Michigan (except upper peninsula) ,II" Indianapolis (404) 881-4836 San Francisco I' San Francisco Regional Office Board of Governors Wisconsin (except Northwestern portion) I Federal Deposit Insurance Corporation P.0.80x60 of the Alabama North Carolina 450Golden Gate Avenue 44 Montgomery Street,3600 Indianapolis, Indiana 46206 District 8 Florida South Carolina San FranCiSCO, California 94102 I San Francisco, California 94104 (317) 269-5200 Fedeiiii Reserve System 411 Locust Street Georgia Tennessee (415) 556-1270 I Indiana St. Louis, Missouri 63102 Mississippi Virginia HawaII 1 (415) 556-2736 Alaska Michigan District 1 (314) 444-8444 Nevada i Idaho Boston Arizona Nevada 600 Atlantic Avenue Arkansas Northern Mississippi Northern California Little Rock 150 Causeway Street California Oregon Boston, Massachusetts 02106 Southern illinois Central and 323 Center Street Room 1301 Seattle Guam Utah (617) 973-3000 Southern Indiana Eastern Missouri ; . Little Rock, Arkansas 72201 Boston, Massachusetts 02114 28tl1 Floor HawaII Washington Connecticut New Hampshire Western Kentucky Western Tennessee (501) 372-7141 (617) 223-6621 915 2nd Avenue Maine Rhode Island Washington Office Arkansas New Mexico District 9 Connecticut New Hampshire Seattle, Washington 98174 Massachusetts Vermont Office of cOnsumer Compliance Programs Louisiana Texa:: 250 Marquette Avenue Maine Rhode Island (206) 442-4655 550 17th Street, N.W. Mississippi District 2 MinneapoliS, Minnesota 55480 Massachusetts Vermont Alaska Oregon Washington, D.C. 20429 33 Liberty Street (612) 340-2345 Idaho Washington New York Chicago (202) 389-4767 (District of Columbia) New York, New York 10045 Upper Peninsula North Dakota One World Trade Center 55 E. Monroe Street • FTC Field Station (800) 424-5488 ('All states) \) (212) 791-5000 of Michigan South Dakota Floor 103 Suite 1437 P. O. Box 50169 . Central and Northern New Jersey Mlnnesot~. Northwestern New York, New York 10048 Chicago, Illinois 60603 Honolulu, HawaII 96850 New York Montana ' Wisconsin (212) 432-2000 (312) 353-4423 (808) 546-5685 Federal Home Loan New Jersey Puerto Rico District 10 illinois Minnesota District 3 Washington, D.C. Office New York Virgin Islands 925 Grand Avenue Indiana Missouri Bank Board 100 North Sixth Street Correspondence Office Philadelphia, Pennsylvania 19105 Kansas City, Missouri 64.198 Iowa Wisconsin Pittsburgh Federal Trade Commission Atlanta (215) 574-6000 (816) 881-2000 . Kentucky 1 Stanwlx Street Washington, D.C. 20580 P. O. Box 56527 Delaware Colorado Okl~homa (except Gateway Center Cleveland (202) 523-3567 Peachtree Center Station Southem New Jersey Kansas Soqtheastern Pittsburgh, Pennsylvania 15222 118St. Clair Avenue Atlanta, Georgia 30343 Central and Eastern Pennsylvania Western Missouri portion) (412) 288-3400 Suite 500 (404) 522-2450 Nebraska Wyomlna Delaware Cleveland, Ohio 44114 National Credit Union Alabama Maryland District 4 Northern New Mexico Pennsylvania (216) 552-4207 District of Columbia North Carolina P. O. Box 6387 Administration West Virginia District 11 Delaware Ohio Florida South iQarolina 1455 East Sixth Street Cleveland, Ohio 44114 400 South Akard Street Maryland Pennsylvania Region I Georgia Virginia San Francisco National Credit Union Administration I. (216) 579-2000 Dallas, Texas 75222 Michigan West Virginia ,,\ P. O. Box 7948 Boston Eastern Kentucky (214)651-6111 New York (West of Rochester) 441 Stuart Street, 6th Floor San Francisco, Ca.llfornla 94120 P. O. Box 2196 Ohio Northern Louisiana Boston, Massachusetts 02116 (415) 393-1000 Dall~s Boston, Massachusetts 02106 Western Pennsylvania Southern New Mexico (617) 223-6807 (800) 227-3082 (Arizona and Nevada) 2001 B~yan Street Connecticut New York (617) 223-530Q Northern Tip of West Virginia Southeastern Oklahoma .', (800) 652-1646 (Callforn la) Suite 26t1!5 "" Connecticut New Hampshire Texas Maine Puerto Rico. District 5 Dallas, Tex&:;75201 Massachusetts. Rhode Island Maine Rhode Island 'I Seattle 701 East Byrd Street District 12 (214) 767-0032 Q Massa,ohusetts Vermont ~'-,. SOD Stewart Street New Hampshire Vermont. Richmond, Virginia 23261 400 Sansome Street Arizona Oklahoma New Jersey Virgin Islands Seattle, Washington 9~101 Chicago (804)643-1250 San Francisco, California 94120 Louisiana Texas Alaska Montana 111 East Wacker Drive (415) 544-2000 New Mexico Region II Guam Oregon Maryland Virginia Suite 800 Alaska Nevada National Credit Union Administration HawaII Utah North Carolina West Virginia Denver Chicago, illinois 60601 Arizona Oregon 310 North Second Street Idaho Wyoming South Carolina (except Northern 1405 Curtis Street (312) 565-5700 California Utah Harrisburg, Pennsylvania 17101 Montana Washington Tip) Suite 2900 illinois HawaII Washington (717) 782-4595 Dlslrlc:t 6 Denver, Colorado 80202 Wisconsin Idaho Delaware Pennsylvania Topeka P.0.Box1731 (303) 837-2271 P.O. Box 176 District of Columbia Virginia Clncllmatl Atlanta, Georgia 30301 Washington Office Colorado North Dakota Topeka, Kansas 66601 Maryland West Virginia 2500 DuBois Tower (404) 586-8500 Division of Consumer and Community Kansas South Dakota (913) 233-0507 Cincinnati, Ohio 45202 Alabama Southern Mississippi Affairs Montana Utah Region III Colorado Nebraska (513) 852-7500 Florida Central and Eastern Board of Governors of the Federal Reserve Nebraska Wyoming National Credit Union Administration Kansas Oklahoma Kentucky Georgia Tennessee System 1365 Peachtree Street, Suite 500 Los Angeles Ohio Southern Louisiana 20th and C Streets, N.W. Atlanta, Georgia 30367 11000 Wilshire Boulevard Tennessee Washington, D.C. 20551 (404) 881-3127 Los Angeles, California 90024 (202) 452-3693 Alabama Louisiana \ (213) 824-7575 Arkansas Mississippi ' L Arizona I Florida North Carolina \ Southern California Georgia South Carolina Kentucky Tennessee , I , 28 I ' 29 ! ~ ~)

. ~ . ,. ... FEDERAL AGENCIES AND THEIR REGIONAL OFFICES Federal Information Centers Region IV Region V Region VI If you have questions about any program or agency in the Federal government you may want to call the , ",.! National Credit Union Administration National Credit Union Administration National Credit Union Administration .\ New Federal Building Grant Building-Suite 407 77 Geary Street Federal Information Center (FIC) nearest you. FIC staffs are prepared to help consumers find needed Infor­ , '.J\, 234 N. Summit Street, Room 704 611 East 6th Street Second Floor mation or locate the right agency-usually Federal but sometimes state or local-for help with problems. Toledo, Ohio 43604 Austin, Texas 78701 San Francisco, California 94108 Each city listed below has an FIC or a tieline-a toll-free local number connecting to an FIC elsewhere. \ (419) 259-7511 (512) 397-5131 (415) 556-6277 illinois Missouri Arizona Nevada Alaska HawaII Indiana North Dakota Colorado New Mexico American Samoa Oregon Iowa Ohio Idaho Oklahoma California Washington Michigan South Dakota Kansas Texas Guam ALABAMA KANSAS OHIO Minnesota Wisconsin Montana Utah Birmingham (205) 322-8591 Topeka (913) 295-2866 Akron (216) 375-5638 Nebraska Wyoming Washington Office Mobile (205) 438-1421 Other locations (800) 432-2934 Cincinnati (513) 684-2801 Office of Consumer Affairs Cleveland (216) 522-4040 National Credit Union Administration ALASKA Columbus (614) 221-1014 1776G Street, N.W. KENTUCKY Anchorage . (907)271-3650 Dayton (513) 223-7377 Washington, D.C. 20456 Louisville (502) 582-6261 Toledo (419) 241-3223 (202) 357-1080 ARIZONA LOUISIANA Phoenix (602) 261-3313, New Orleans., (504) 589-6696 OKLAHOMA Tucson (602) 622-1511 Oklahoma City (405) 231-4868 MARYLAND Tulsa (918) 584-4193 ARKANSAS Baltimore (301) 962-4980 Little Rock (501) 378-6177 OREGON MASSACHUSETTS Portland (503) 221-2222 CALIFORNIA Boston (617) 223-7121 Los Angeles (213) 688-3800 PENNSYLVANIA Sacramento (916) 440-3344 MICHIGAN Allentown/ San Diego (714) 293-6030 Detroit (313) 226-7016 Bethlehem (215) 821-7785 San Francisco (415} 556-6600 Grand Rapids (616) 451-2628 Philadelphia (216) 597-7042 San Jose (408) 275-7422 Pittsburgh (412) 644-3456 Santa Ana (714) 836-2386 MINNESOTA Scranton (717) 346-7081 Minneapolis (612) 349-5333 COLORADO RHODE ISLAND Colorado Springs (303) 471-9491 MISSOURI Providence (4,01) 331-5565 Denver (303) 234-7181 Kansas City (816) 374-2466 Pueblo (303) 544-9523 St. Louis (314) 425-4106 TENNESSEE other locations within area code Chattanooga (615) 265-8231 CONNECTICUT 314 (800)392-7711 Memphis (901) 521-3285 Hartford (203) 527-2617 Other locations within area codes Nashville (615) 242-5056 New Haven (203) 624-4720 816 and 417 (800) 892-5808 TEXAS FLORIDA NEBRASKA Austin (512) 472-15494 ~ J St. Petersburg (813) 893-3495 Omaha (402) 221-3353 Dallas (214) 767-8585 ,. I Fort Worth (817) 334..,3624 .1 Tampa (813) 229-7911 Other locations (800) 642-8383 Other locations (800) 282-8556 Houston (713) 229-2552 San Antonio (512) 224-4471 ,. IiII 'IiI' (J NEW JERSEY 1 I GEORGIA Newark (201) 645-3600 1 Atlanta (404) 221-6891 Paterson/Passaic (201) 523-0717 UTAH '" . ~i Trenton (609) 396-4400 Ogden (801) 399-1347 il· Salt Lake City (801) 524-5353 'Il, ! HAWAII Honolulu (808) 546-8620 NEW MEXICO -/1'\,1" J J j 1 '1 , Albuquerque (505) 766-3091 VIRGINIA ,1,1 Newport News (804) 244-0480 'j'; ILLINOIS Santa Fe (505) 983-7743 Chicago (312) 353-4242 Norfolk (804) 441-3101 II·: , NEW YORK Richmond (804) 643-4928 II INDIANA Albany (518) 463-4421 Roanoke (703) 982-8591 I, Gary/Hammond (219) 883-4110 Buffalo (716) 846-4010 New York (212) 264-4464 WASHINGTON 'r i Indianapolis (317) 269-7373 I Rochester (716) 546-5075 Seattle (206) 442-0570 \ ,Ii Syracuse (315) 476-8545 Tacoma (206) 383-5230 'i r IOWA Des Moines (515) 284-4448 :,,'r Other locatlons (800) 532-1556 NORTH CAROLINA WISCONSIN Charlotte (704) 376-3600 Milwaukee (414) 271-2273 , 31 II ( I \ ..... "--"--,-"-,,,, - ·~---,------~-,--~~-~·...... ,.------c------,.:----'c-) ,to ----.---. ------______.hlL.-... __. " . o --_...--...... _------' \.,-"- ..... ~<,I

Services for Handicapped Persons Directory of Federal TTY (TOO) Numbers

\. r:,! Telecommunications Devices for the Deaf (TOO or TTY) Numbers of Federal Departments and Agencies

Provided below is information regarding services The TOO operator also helps you: available to hearing and speech impaired people • GET THE NUMBER IF YOU HAVE A who use Telecommunications Devices for ttie PROBLEM WITH A CALL Oeaf.(known as TOOs or TTYs). • GET ASSISTANCE FOR PROBLEMS WITH Also listed below are the TOO numbers of key CALLS Federal Departments' and Agencies. • GET TELEPHONE NUMBERS THAT YOU CANNOT FIND IN THE TELEPHONE BOOK '1-: TDOmy Operator Services • REPORT PROBLEMS WITH YOUR DIAL: (800) 855-1155 or 1 (800) 855-1155 TELEPHONE He~ring and speech impaired people who use Most calls made with the hel(lt 'ot an operator are Telecommunications Devices for the deaf can get more expensive than calls you dial yourself.eSo help with calls made from a TOO to a TOO. dial direct (dial yourself) when you can to save This service lets you get help from the TOO money. operator to make: TOO operators cannot interpret voice to TOO or til CREDIT CARD CALLS (if you have a TOO to voice for you. telephone credit card) • COLLECT CALLS (calls paid for by the person you are calling) • THIRD NUMBER TELEPHONE CALLS (calls billed to a number other than the one -.1' you are ca!ling to or from) • PERSON·TO·PERSON CALLS (calls to a specific person) • CALLS FROM A HOTEL OR MOTEL • CALLS FROM A COIN PHONE (only credit card, collect or bill to third number calls) ,

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SERVICES FOR HANDICAPPED PERSONS SERVICES FOR HANDICAPPED PERSONS

FEDERAL TDD NUMBERS,- Office of Deafness and Communicative Region VI Office for Civil Rights Department of Justlc~ Securltl0s and ExchangIJ Commission C' '." ~ Disorders (RSA) 1200 Main Tower (202) 426-7307 10th Street and Constitution Avenue, N.W. 500 North Capitol Street, N.W. executive Office of the President Room 3414, MES Building Dallas, Texas 75202 Washington, D.C. 20530 Washington, D.C. 20549 'tWo Office for Civil Rights Food and Drug Administration (FB·8) The White House 0 (202) 245-0591 Equal Employment Opportunity Office (202) 523-5615 " "~ (202) 245-3095 . ~ 1600 Pennsylvania Avenue, N.W. (202) 245-0574 (214) 767-6599 (202) 633-3696 Department of Transportation Washington, D.C. 20500 (202) 245-0584 Rehabilitation Services Administration Public Health Service ~t Department of Labor 400 Seventh Street, S.W. (202) 456-6213 Handicapped Concerns Staff (214) 767-2968 (202) 245-8645 200 Constitution Avenue, N.W. Washington, D.C. 20590 Room 2125, FOf3 #6 Building 5600 Fishers Lana ACTION Region VII Washington, D.C. 20210 (202) 755-7687 (202) 472-3731 Parklawn Building 601 Ea,st 12th Street (202) 638-9343 National Highway Traffic Safety o 809 Connecticut Avenue, N.W. .\ Office of Information and Resources for Kansas City, Missouri 64106 Rockville, Maryland 20857 Administration Washington, D.C. 20545 LIbrary of Congress the Handicapped (OSERS) Rehabilitation Services AdmInistration Food and Drug Administration (202) 426-4844 (202) 254-5851 2nd Street and Independence Avenue,S.E. Room 3127, MES Building (816) 758-3895 (301) 443-1818 (202) 472-7040 Department of Agriculture (202) 245-0629 Office for Civil Rights WashlAgton, D.C. 20540 Public Health Service (202) 287-6200 14th Street and Independence Avenue, Personnel Operations Division (816) 374-5025 (301) 443-4229 Department of the Treasury S.W. Special Programs Staff 15th Street and Pennsylvania Avenue, Region VIII Social Security Adminlst.ratl6n Office of Personnel Management Washington, D.C •. 20250 Room~317, MES Building N.W. 19th and Stout Streets 6401 Security Boulevard 1900 E Street, N.W. Central EmploYi1;ent and Selective (202) 426-5026 Washington, D.C. 20415 Washington, D.C. 20220 Placement Office Denver, ColoradO 80294 Baltimore, Maryland 2123S (202) 287-4097 Post Secondary ED Programs for Dea! Office for Civil Rights (800) 325-0778 Federal Job Information Center 202-447-2436 Internal Revenue Service and Other Handicapped rOSE) (303) 837-3417 (202) 632-6063 Equal Employment Opportunity Office 1111 Constitution Avenue, N.W. Room 3121, Donohoe Building Rehabilitation Services Administration Department of Housing and Urban Selective Placement Program (202) 447-7327 Washington, D.C. 20224 (202) 245-9598 (303) 837-2137 Development (202) 632-6873 Department of Commerce 451 Seventh Street, S.W. (All states except Indiana) Region IX Washington, D.C. 20410 President's CommlUee on Employment of (800) 428-4732 (All states except Indiana) 14th Street and Constitution Avenue, Regional Offices the Handicapped N.W. 50 United Nations Plaza (202) 755-7149 (800) 382-4059 (Indiana) San Francisco, California 94102 1111 20th Street, N.W., Suite 600 Washington, D.C. 20230 Region I Washington, D.C. 20036 (202) 377-5588 ,: 140 Federal Street Rehabilitation Servlnes Administration (202) 6~3-5337 Boston, Massachusetts 02110 (415) 556-7638 Consumer Product Safety Commission Office for Civil Richts 111118th Street, N.W. Office for Civil Rights (617) 223-4000 Washington, D.C. 20207 1275 Market Street 800-638-8270 (All states except Technical Assistance Office San Francisco, California 94103 o Maryland) Room 2307 (415) 556-1933 800-492-8104 (Maryland) John F. Kermedy Fedl'ral Building Boston, Massachusetts 02203 Raglon X Department of Education (617) 223-1111 1321 2nd Avenue 400 Maryland Avenue, S.W. Seattie, Washington 98101 Books for Blind and Physically Handicapped Persons Washington, D.C. 20201 Region II Rehabilitation Services Administration 26 Federal Plaza Architectural andrTramJportation BarrIers (206) 442-4442 The Library of Congress has a free reading program for blind and physically handicapped individuals New York, New York 10007 Compliance Board Office for Civil Rights and offers brailled and recorded books and magazines to persons who cannot hold a book or see well Office for Civil Rights (206) 442-4542 Room 1010, MES Building (212) 264-9464 enough to read regular print. Special playback equipment is available on a loan basis from the Library of (202) 245-1801 Rehabilitation Services Administration Equal Employment Opportunity Congress and cassettes and recordings on discs can be ordered from about one hundred Sixty cooperating Captioned Filma and MedIa Appllc(ltions (212) 264-4714 Commission libraries. An~Jone who is medically certified a,s unable to hold a book or read ordinary print because of a Branch (OSE) 2401 E Street, N.W. visual handicap Cilin borrow these materials postage-free and return them in the same manner. Room 4821, Donohoe Building Region III Washington, D.C. 20506 ! (202) 472-1256 Technical Assistance Office (202) 756-6040 For more Information, send name and address to: i Gateway Building I. Room 4827, DonohOe Building 3535 Market Street Federal Communications Commission (202) 472-1356 1919 M Street, N.W. National Li brary Service for the Philadelphia, Pennsylvania 19104 Blind and Physically Handicapped National Institute of Hand.(capped (215) 596-6794 Washington, D.C. 20554 Research-(OSERS) (20~) 632~6999 The Library of Congress " Rehabilitation Services Admlnil3tration Room 3431, MES Building (215) 596-0319 Washington, D.C. 20542 (202) 472-4217 General Services Administration 18th and F Street, N.W. Office for Civil Rights Reglor. IV Washington, D,C. 20405 Jording for the Blind (RFB) is a na.tionalnon-profit service organization thd.t provides free cassettes of Office ·of Program Review and 101 Marietta Street (202) 566-1413 educational textbooks to medically certified individuals. Eligibility extends;ito visually, physicaliy, and Assistance Atlanta, Georgia 30323 Federal Information Centers perceptually handicapped individuals. One of RFB's special services is a ,collection of cassettes of a wide D!vision of External Technical Assistance Office for Civil Rights I (415) 556-3323-San Francisco, Room 56-13, MES BUilding (404) 221-2010 variety of consumer publications from the Federal government. 1, Rehabilitation Services Administration California' (202) 245-1686 For more information and an application contact: Office of Public Affairs (404) 221-2352 Departm~nt of Health lind Human Services Room 5116, MES Building Region V Student Servicas-CI 200 Independence Avenue, S.W. (202) 245-0015 300 South Wacker Drive Recording for the Blind, Inc. Washington, D.C. 20201 Chicago, IIlino!s 60606 (202) 245-6506 215 East 58th Street Rehabilitation Services Administration New York, New York 10022 (312) 886-5372 Handicapped c:mployment Program (212) 751-0860 ., Office for Civil Rights (202) 245-6568 " ;' \ (312) 353-5eg~,-·, , .35 ,I~, 34 i . II J

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\1 .. ,"drli:'7 y "t:.4-- • ,'\I,' .Oi"~' ',/IJH .,h 1 1' .\• .il; 'i' ': :'ii'i" ;,,~ 1 . "":1 " l '. t " "'" '.: ~ ~:IfJ ", '.• ( I' l""I'~ , $ I' ..I, , ...... ,,',) :,,;11 l" " 'I. : II' '~ :i. i l .' 1 {"···"····' II: '., \) .' ' .. U , 'II!:,Ii '" State, County, and City Government , ! iii!' i, 'j"1 i i'l II'i' Consumer Protection~ Offices 'I·' J Listed below are consumer protection offices which are part of state, county, and city governments. \ Some are located in governors' offices, state attorney generals' offices, or mayors' offices. Check in your state to see which office can help resolve complaints, furnish information or helpful publications, or provide other services. As a general rule, the first place you should go for help with a consumer problem is the local office nearest your home. Since most offices require that complaints be in writing, you might save time by writing, rather than calling, with your initial complaint.

Alabama Branch Office Arkansas John F. Kelly State Office Financial Fraud Division State Office Fincher Allen, Dlrectol' Office of Attorney General Tom Hicks, Director Consumer Protection Division 403 West Congress Street Consumer Protection Division (j Office of Attorney General Tucson, Arizona 85701 Office of Attorney General 560 South McDonough SU'eet (602) 882-5501 (Fraud only) Justice Building Montgomery, Alabama 36104 Little Rock, Arkansas 72201 (205) 832-5936 County Offices (501) 371-2341 800-392-5658 (Alabama only) John Barnes 800-482-8982 (Arkansas only) .) Chief Inves,tlgator Alaska Cochise County Attorney's Office P.O. Drawer CA California., State Office Bisbee, Arizona 85603 Connie Slpe, Chief State Office (602) 432-5703 ext. 470 Consumer Proteotion Section Richard B. Spohn, Director Office of Attorney General Howard Fell, Director California Department of Consumer Affairs 1049 West Fifth Avenue, Suite 101 Consumer Protection/Economic Crime Unit Anchorage Alaska 99501 Pima County Attorney's Office 1020 N Street (907) 279-0428 111 West Congress, 9th Floor Sacramento, California 95814 Tucson, Arizona 85701 (916) 445-0660 (Complaint assistance) Branch Offices (602) 792-8668 (916) 445-1254 (Consumer Information) Office of Attorney General David Ellsworth Bureau of Automotive Repair State Court Office Building Yuma County Attorney's Office California Department of Consumer 604 Barnette Street, Room 228 P.O. Box 1048 Affairs { Fairbanks, Alaska 99707 Yuma, Arizona 85364 3116 Bradshaw Road (907) 465-8588 (602) 782-4534 ext. 55 Sacramento, California 95827 Office of Attorney General (916) 366-5050 '" Pouch K, NBA Building City Offices 800-952-5210 (California only; Auto 217 Second Stret,lt Mayor's Citizens ASsistance eHtlce repair only) Juneau, Alaska 99811· 251 West Washington Public Inquiry Unit (907) 465-3692 Phoenix, Arizona 85003 (602) 262-7777 Office of Attofney Genera.! Office of Attorney C:leneral Ronald M. Detrick 555 Capitol Mali, Suite 350 415 Main Street, Roc.lm 304 Supervising Attorney Sacramento, California 95814 Ketchikan, Alaska 99901 Tuoson City AUqrney's Office 800 .. 952-5225 (California only) .-; (907) 225-6120 P.O. Box 27210 Branch Offices 2302 East Speedway, Room 202 Dan Wooldridge Arizona Tucson, Arizona 85726 California Department of Consumer (602) 791-4886 State Office Affairs Patrick Murphy, Chief Counsel 107 South Broadway, Room 8020 Financial Fraud Dlvls!on Los Angeles, California. 90012 Office of Attorney General (213) 620-4360 . D 207 State capitol Bulldlntl Phoenix, Arizona 85007 (602) 255-5763 (Fraud only) 800-354-8431 (ArIzona onl~l)

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~~l ---'"-'~~,-"~~-"'------~'~P------~~,------___~ ______•______\ STATE,COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES I John Rouse Barry Wood John Calabrace Claudia Leong Consumer and Food SpeCialist Connecticut I Depu,y''i'istrlct Attorney Consumer Affairs Coordinator Colorado Department of Agriculture California Department of Consumer Deputy District Attorney State Offices San Joac/Vin County District Attorney's Stanislaus County Office of Consumer 1525 Sherman Street, 4th Floor Affairs Consumer Division Mary M. Heslin, Commissioner Office )i Affairs Denver, Colorado 80203 I, 455 Golden Gate Avenue, Room 2091 Mendocino County District Attorney's Department of Consumer Protection P.O. Box 50 1100 H Street, 2nd Floor (303) 866-3561 San Francisco, California 94102 Office State Gfflce Building , II': 'I Stockton, California 95201 Modesto, California 95354 : i],1 (415) 557-0966 Ukiah, California 95482 Sandra McCray, Administrator 165 Capitol 'Avenue , J (209) 944-3811 (209) 523-7707 It:! (707) 468-4211 Uniform Consumer Credit Code Hartford, Connecticut 06115 i:: IJ : County Offices Robert Graham I John T. Swan Christopher Money Office of Attorney General (203) 566-4999 " Richard Michaels 1)1 Deputy District Attorney District Attorney Deputy District Attorney 1525 Sherman Street, 2nd Floor 800-842-2649 (Connecticut only) I Assistant District Attorney Consumer Unit Consumer Fraud Unit Denver, Colorado 80203 I 'Consumer Affairs Division Robert M. Langer Alameda County District Attorney's San Luis Obispo County District Stanislaus County District Attorney's (303) 866-3611 Napa County District Attorney's Office Assistant Attorney General I Office Attorney's Office Office i 1125 Third Street Antitrust/Consumer Protection 24405 Amador Street, Room 103 302 Courthouse Annex P.O. Box 442 County Offices Napa, California 94558 Office of Attorney General Hayward, California 94544 San Luis Obispo, California 93408 Modesto, California 95353 Mike Wallace (707) 253-4427 30 Trinity Street (415) 881-6150 (805) 549-5800 (209) 577-0570 District Attorney for Archuleta, Laplafa David Hlmelson and San Juan Counties Hartford, Connecticut 06115 William O'Malley Robert O'Connor Major FraudlConsumer Protection Unit John E. Wilson P.O. Box 3455 (203) 566-5374 Contra Costa County District Attorney Supervising Deputy District Attorney Orange County District Attorney's Office Deputy District Attorney Durango, Colorado 81301 Special Operations Division Consumer Fraud Section " I City Office P.O. Box 808 Consumer Fraud Unit (303) 247-8850 P.O. Box 670 Ventura County District Attorney's Office Guy Tommasl, Director 700 Civic Center Drive West San Mateo County District Attorney's 725 Court Street 800 South Victoria Avenue Alex Hunter, District Attorney Office of Consumer Protection Santa Ana, California 92702 Office Martinez, California 94553 Hall of Justice and Records Ventura, California 93009 Boulder County District Attorney's Middletown (714) 834-3600 Consumer Office (415) 372-4500 ext. 4620 Redwood City, California 94063 (805) 654-3110 City Hall Ronald Melendez, Director P.O. Box 471 Middletown, Connecticut 06457 L. J. Garrett, Jr., Director (415) 363-4656 Richard L. Gilbert Orange County Office of Consumer Boulder, Colorado 80306 (203) 347-4671 ext. 216 Del Norte County DIvision of Consumer Yolo County District Attorney Affairs Eugene Martinez (303) 441-3700 Affairs Consumer Fraud Division 1300 S. Grand Avenue Deputy District Attorney Delaware 2650 Washington Boulevard P.O. Box 1247 Clair Villano Building C ConsumerlBuslness Law Section Crescent City, California 95531 Santa Barbara County District Attorney's Woodland, California 95695 Executive Director State Offices Santa Ana, California 92705 Denver District Attorney's Consumer Frances M. West, Director (707) 464-2716 or 3756 Office (916) 666-8521 (714) 834-6100 Office Delaware Division of Consumer Affairs Lawrence Vlau, Chief 118 East Figueroa City Offices Department of Community Affairs and Consumer Fraud Division Gary Tranbarger Santa Barbara, California 93101 1544 York Street Michael P. Stanley Economic Development Fresno County District Attorney's Office Deputy District Attorney (805) 963-6158 Denver, Colorado 80206 Assistant City Attorney (303) 333-4224 820 North French Street, 4th Floor Courthouse Economic Crime Division Daniel R. Smith, Director Consumer Protection Section Wilmington, Delaware 19801 1100 Van Ness Avenue Riverside County District Attorney's (303) 333-7723 (Complaints) Santa Clara County Department of Los Angeles City Attorney's Office (302) 571-3250 Fresno, California 93721 Office Consumer Affairs 200 North Main Street Bob Russel, District Attorney P.O. Box 1148 Christopher J. Curtin (209) 488-3141 1553 Berger Drive 1700 City Hall East EI Paso District Attorney's Consumer 4080 Lemon Street Deputy-In-Charge Margaret Spencer San Jose, California 95112 Los Angeles, California 90012 Office for EI Paso and Teller Counties Riverside, California 92502 Economic Crime and Consumer Deputy District Attorney (408) 299-4211 (213) 485-4515 EI Paso and Teller Counties (714) 787-6372 Rights Division Kern County Consumer Unit 27 East VermiJo, Suite 413 Louis Bergna, Chief Susan Huguenor Department of Justice 1215 Truxton Avenue William Kershaw County Office Building Consumer Fraud Unit Consumer Protection Unit 820 North French Street Bakersfield, California 93301 Supervising Deputy District Attorney ColoradO Springs, Colorado 80903 Santa Clara County District Attorney's San Diego City Attorney's Office Wilimington, Delaware 19801 (805) 861-2421 Sacramento County District Attorney's (303) 471-5861 Fraud Division Office City Administration Building (302) 571-3849 AI Bloom, Investigator Richard Kalustian P.O. Box 749 70 West Hedding Street, West Wing 202 C Street, 3rd Floor District Attorney's Consumer Office for Consumer and Environment Protection Sacramento, California '95804 San Jose, California 95110 San Diego, California 92101 District of Columbia Larimer County Division (916) 440-6823 (408) 275-9651 (714) 236-6007 Herbert Simmons, Jr., Director Los Angeles County District Attorney's Larimer County D.C. Office of Consumer Protection Gloria Lorenzo, Coordinator Barbara Levitt Office Charles Hayes, Director Rocky Mountain Bank Building 1424 K street, NW,2nd Floor Division of Consumer Affairs Consumer Affairs Specialist 320 West Temp!e Street, Room 540 Consumer Fraud Division P.O. Box 1489 Washington, D.C. 20005 Santa Cruz County District Attorney's Consumer Division Los Angeles, California 90012 San Diego County District Attorney's Fort Collins, Colorado 80522 (202) 727-1158 Santa Monica City Attorney's Office (213) 974-3970 Office Office (303) 221-7200 P.O. Box X-1011 701 Ocean Street, Room 240 1685 Main Street, Room 310 Florida \ " Shirley Goldinger, Director Santa Monica, California 90401 Gus Sandstrom San Diego, California 92112 Santa Cruz, California 95060 $tate Offices I"~:' Los Angeles County Department of ~213)393-9975 ext. 321 Pueblo District Attorney's Consumer (714) 236-2474 (408) 425-2054 t ,J} Consumer Affairs ,I Office for Pueblo County Jane Robinson, Director 500 West Temple Street, Room 8-96 Assistant District Attorney Herr! Klnnlcutt Colorado Pueblg County Division of Consumer Services Gonsumer FraudlEconomlc Crime Unit Deputy District Attorney Courthouse 110Mayo Building Los Angeles, California 90012 State Offices San Francisco County District Attorney's Consumer Fraud Unit Tenth and Mia;; StreetS­ Tallahassee, Florida 32301 (213) 974-1452 Thomas P. McMahon Office Solano County District Attorney's Office Pueblo, Colorado 81003 (904) 488-2221 Antitrust and Consumer Protee,tlor; Robert DeSanti, Director 880 Bryant Street, Room 320 600 Union Avenue (303) 544-0075. 800-342~2176 (Florida only) Consumer Protection Unit San Francisco, California 94103 Fairfield, California 94533 Enforcement Section Robert Miller Nikki Clark Madera County Weights and Measures (415) 553-1821 (707) 429-6451 Office of Attorney General 902 North Gateway Drive 1525 Sherman Street, 2nd Floor Weld District Attorney's Consumer Consumer Counsel Madera, California 93637 Denver, Colorado 80203 Office for Weld County Consumer Protection Division (209) 674-4841 (303) 866-3611 Weld County Office of Attorney General P.O. Box 116 State Capitol , Greeley, Colorado 80632 Tallahassee, Florida 32301 (303) 356-4000 ext. 743 (904) 488-3266

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STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Gerald Lewis Grace Scalia Sam Uccello, Director Michael S. Rosenthal Susan Pierson DeWitt PaulC.Cation Office of the Comptroller Office of the Comptroller Hillsborough County Department of Attorney for Deceptive Practices Assistant Attorney General and Chief SpeCial Assistant Attorney General State Capitol 111 Georgia Avenue, Suite 211· Consumer Affairs Office of Attorney General Consumer Protection Division Office of Attorney General Tallahassee, Florida 32301 West Palm Beach, Florida 33401 305 North Morgan, Suite 707 228 State Judicial Building Office of Attorney General 500 Main Street (904).488-0286 (305) 837-5054 Tampa, Florida 33602 Atlanta, Georgia 30334 500 South Second Street Peorla,lIl1nols 61602 (813) 272-6750 (404) 656-3357 Springfield, Illinois 62706 (309) 671-3191 Jack Shreve, Public Counsel County Offices /; (217) 782-9011 Frederick J. Kapala Office of Public Counsel Charles E. Wilson, Coordinator Alice C. Skaggs, Director City Offices 4 Holland Building Brevard County Consumer Fraud Palm Beach County Department of Leon Hall, Director Clifford L. ¥eacham, Chief Special Assistant Attorney General Office of Attorney General Tallahassee, Florida 32301 Division Consumer Affairs Atlanta Mayor's Office of Community and Consumer Protection Division 813 East State st. (904) 488-9330 State Attorney's Office 324 Datura Street Consumer Affairs Office of Attorney Gener~1 Rockford, illinois 61104 (Litigation only) County Courthouse Commerce Building, Suite 300 City Hall-68 Mitchell Street, SW 228 North LaSalle, Room 1242 Chicago, illinois 60601 (815) 965-1060 R. B. Burroughs, Jr., Secretary Titusville, Florida 32780 West Palm Beach, Florida 33401 Memorial DrIV~ Annex (312) 793-3580 Department of Business Regulation (305) 269-8401 (305) 837-2670 Atlanta, Georgl,\30303 Robert H. Lawson (404) 658-6105 The Johns Building Stanley A. Kaufman, Qlrector Frank Stockton, Chief Branch Offices-Downstate Special Assistant Attorney General 5 South Bronough street Office of Attorney General I "Ii Broward County Consumer Affairs Palm Beach County Economic Crime Hawaii C. Dana Eastman, Jr. 1'1 Tallahassee, Florida 32304 1800 Thild Avenue, Room 220 { II; Division Division Special Assistant Attorney General 1 . (904) 488-7114 236 SE First Avenue, 6th Floor Office of State Attorney State Offices Office of Attorney General Rock Island, Illinois 61201 . ~ Fort Lauderdale, Florida 33301 Mark Nomura, Director 210Wlillam Street (309) 788-7820 Branch Offices P.O. Drawer 2905 (305) 765-5306 Governor's Office of Consumer Protection Alton, illinois 62002 Tony Musto West Palm Beach, Florida 33402 Branch Offlces-~Upstate 250 South King Street (618) 465-2711 Assistant Attorney General Arthur Hershbeln, Interim Director (305) 837-2391 , Mary Runion, Office Manager P.O. Box 3767 Office of Attorney General Metro Dade County Consumer Protection Max Jones, Special Investigator Office of Attorney General Alfred J. Cortis, Administrator Honolulu, Hawaii 96812 401 NW Second Avenue, Suite 820 Division Office of Attorney General Community Center Pasco County Consumer Affairs Division (808) 548-2560 (Administrative and Miami, Florida 33128 140 West Flagler Street, 16th Floor Association of Commerce and Industry 1616 North Arlington Heights Road 530 Sunset Road Legal-Hawaii only) (305) 377-5441 Miami, Florida 33130 Building Arlington Heights, illinois 60004 Newport Richey, Aorlda 35552 (808) 548-2540 (Complaints-Hawaii only) 210 Southeast Street (312) 259-7730 Charles Corces, Jr. (305) 579-4222 (813) 847-8110 Bloomington, illinois 61701 Assistant Attorney General Consumer Protection Division Branch Offices Charles Atwell, Jr. William H. Richards, (309) 829-6344 Office of Attorney General South Dade County Goverhment Center Director Glenn Ikemoto, Investigator Assistant Attorney General Governor's Office of Consumer Protection 1313 Tampa Street, 8th Floor 10710 SW 211th Street Pinellas County Office of Consumer Robert P. Schulhof Office of Attorney General P.O. Box 191 Park Trammell . Mla,mi, Florida 33189 Affairs Special Assistant Attorney General 403 West Galena Boulevard, Room 203 Tampa, Florida 33602 (305) 232-1810 ext. 285 801 West Bay Drive, Suite 601 Lihue, Kauai, Hawaii 96766 Office of Attorney General Aurora,llIinols 60506 (813) 272-2670 (808) 245-4365 103 South Washington, Suite 12 (312) 892-4341 Joan Stember Largo, Florida 33540 Carbondale, illinois 62901 Patricia Basford Assistant State Attorney (813) 448-3801 Herbert Ohlgashl, Investigator Robert Gales (618) 457-7831 Office of the Comptroller Dade County Consumer Fraud Division Douglas Huth, Coordinator Governor's Office of Consumer Protection Assistant Attorney General 111 East Coastline Drive, Room 610 Office of State Attorney Seminole County Consumer Fraud P.O. Box 1098 Samuel L. Erwin Office of Attorney General Jacksonville, Florida 32202 1351 NW 12th Street Division Wailuku, Maui, HawaII 96793 Special Assistant Attorney General 1339 West Irving Park Road (904) 359-6085 Miami, Florida 33125 Office of State Attorney (808) 244-4387 Office of Attorney General Bensenville, illinois 60106 (305) 547-5200 113 North Nell Street, Suite 308 (312) 595-2374 or 2375 o i Helen Doyle Seminole County Courthouse Tom Inomoto, Investigator .j Champaign, illinois 61820 Office of the Comptroller Walter T. Dartland Sanford, Florida 32771 Governor's Office of Consumer Protection Ronald Potempa o l:~ (305) 322-7534 (217) 333-7691 I J 401 NW Second Avenue, Suite 870 Consumer Advocate 75 Aupunl Street Hearing Officer ' .. Miami, Florida 33128 Metropolitan Dade County City Offices Hllo, Hawaii 96720 S. John Muller Office of Attorney General (305) 377-5213 44 West Flagler Street Room 2301 Morris Cohen, Chairman (808) 961-7433 Special Assistant Attorney General 4750 North Broadway, Room 216 Miami, F!orlda33130 City Hall Chicago, Illinois 60640 Linda Aronoff Lauderhill Consumer Affairs Committee (305) 579-4206 1080 NW 47th Avenue Idaho 520 Jackson, Box 99 (312) 769-3742 Office of the Comptroller Charleston, illinois 61920 James A. Gardener Lauderhill, Florida33313 State Office Fausto Gamboa, Office Manager 400 West Robinson Street, Room 501 (217) 345-5651 Orlando, Florida 32801 Assistant State Attorney for (305) 583-1045 John Eric Sutton, Chief Office of Attorney General (305) 423-6115 Manatee, Sarasota and DeSoto Robert L. Shurr, Chairman Business Regulation Division Eugene Byers, Special Investigator 1104 North Ashland Avenue Counties Office of Attorney General Office of Attorney General Chicago, Illinois 60622 Andy Gillman Tamarac Board of Consumer Affairs Office of State Attorney State CapitOl ChamberotCQmmerce Building (312) 793-5638 Office of the Comptroller 5811 NW 88th Avenue 2070 Main Street Boise, Idaho 83720 P.O. Box 1031 160 Government;,!1 Center) ~ulte 701 Tamarac, Florida 33321 Robert Power Sarasota, Florida 33577 (305) 722-5900 ext. 2.7 (208) 334-2400 Decatur,lIl1nols 62525 Assistant Attorney General Pensacola, Florida 32501 (813) 955-0918 (217) 429-5167 (904) 436-8520 Illinois Office of Attorney Genera! Thatcher Walt G_eorgia James Keehner 7906 South Cottage Grove Jimmy Henry Consumer Affairs Officer State Offictis Daniel J. Stack ChiGagL), illinois 60619 Office of the Comptroller Barry Reid, Administrator Duval County Division of Consumer Ellen Craig Speciai Assistants Attorney General (312) 488-2600 186'1 NE Capital Circle Governor's Office of Consumer Affairs Affairs Special Assistant to the Governor Office of Attorney General Tallahassee, Florida 32308 205 Butler Street, S.E., Suite 356 Jeff Einblnder, Office Mai1ager Department of Human Resources Plaza Level East Tower Governor's Office of Interagency 818 Martin Luther King Drive (904) 488-0027 Office of Attorney General f~---"'---.::'. 614 City Hall Atlanta, Georgia 30334 Cooperation East St;-I.ouls, Illinois 62201 Chamber of Commerce Building ; ~ Margery Cobb Smith Jacksonville, Florida 32202 .160 North LaSalle Street, Suite .2010 (618) 874'-2238 "" (404) 656-3790 800 Lee Street \,;~~ -.;- ,. Office of the C-Omptroller (904) 633-3429 Of 3940 800-282-4900 (Georgia only) Chicago, Illinois 60601 Des Plalnes,lilinois 60016 1313 Tampa Street (312) 743-2773 (312) 824-4200 Tampa, Florld~ 33602

(813) 272-2565 .\

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STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Robert Snyder Stephen Goldsmith Ronald E. Whitten Bruce Malone Branch Offices Massachusetts Assistant Attorney General Marion County Prosecuting Attorney Assistant District Attorney for Consumer Assistant Commissioner Alice Pen smith i Office of Attorney General. 560 City-County Building Affairs Office of Marketing Consumer Specialist State Offices I, 71 North Ottawa Street Indianapolis, Indiana 46204 Shawnee County District Attorney's Department of Agriculture Metro Branch Office Barbara Newman, Director Joliet, IllinoIs 60434 (317) 633-3522 Office P.O. Box 44184, Capitol Station Maryland Attorney General's Consumer Self-Help Consumer Information OffiCE! I 212 Shawnee County Courthouse Baton Rouge, Louisiana 70804 Executive Office of Consumer Affairs (815) 722-0433 or 0434 Jeffery L. Lantz Protection Division Topeka, Kansas 66603 (504) 292-3600 John W. McCormack Bulldlrig Kermlt Yost, Office Manager Vanderburgh County Prosecliling 5112 Berwyn Road, 3rd Floor (913) 295-4340 College Park, Maryland 20740 OneAshburton Place, Room 1411 Office of Attorney General , Attorney J, Branch Office (301) 474-3500 Boston, Massachusetts 02108 6101 Capullna Street First Judicial Circuit City Offices Nadine Ramsey (617) 727-7780 Morton Grove, Illinois 60053 Room 220, Courts Building Joe Wilhm, Director Consumer Protection Section Larry Munson, Director (312) 965-4658 Civic Center Complex Kansas City Depart~:ent oY~Consumer Office of Attorney General Western Maryland Branch Office John T. Montgomery, Chief Evansville, Indiana 47708 Consumer Protection DiVision Jeannette Yost; Office Manager Affairs / 234 Loyola Avenue, 7th Floor Maryland Attorney General's Consumer (812) 426-5150 Department of Attorney General Office of Attorney General 701 North Seventh Street, Room 969 New Orleans, Louisiana 70112 Protection Division Kansas City, Kansas 66101 (504) 568-5575 138 East Antietam Street One Ashburton Place, 19th Floor 5127 Oakton Street City Office !) Boston, Massachusetts 02108 SkokIe, IllInois 60065 (913) 371-2000 ext. 230, 231 Hagerstown, Maryland 21740 Brian Nelson, Directci'r County Office (301) 791-4780 (617) 727-8400 (312)674-2522 0 r 673-0500 Gary Office of Consumer Affairs Douglas Wright Gerald R. Alonzo Branch Office Cindy Girard, Office Manager Annex East Deputy City Attorney Consumer Protection and Commercial Emalu Myer, Consumer Specialist Eastern Shore Branch Office Richard Dalton Office of Attorney General 1100 Massachusetts Topeka Consumer Protection Division Fraud Division Assistant Attorney Generai 414 North Sheridan Road Gary, Indiana 46407 City Attorney's Office Jefferson Parish District Attorney's Maryland Attorney General's Consumer Protection Division Consumer Protection DiVision Waukegan, illinois 60085 (219) 944-6475 215 East Seventh Street Office State Office Complex Department of Attorney General (312) 249-3802 Topeka, Kansas 66603 New Courthouse Annex, 5th Floor Iowa (913) 295-3883 Gretna, Louisiana 70053 Salisbury, Maryland 21801 20 Maple Street County Offices (301) 546-4407 Springfield, Massachusetts 01103 State Offices (504) 368-1020 Glenn Carr, Chief Kentucky (413) 785-1951 Douglas R. Carlson Consumer Fraud Division County Offices Assistant Attorney General in Charge State Office County Offices Cook County Office of State's Attorney Nancy Resnick, Coordinator Michael Beiting Richard Steward, Director 303 Daley G.enter Consumer Protection Division Maine Anne Arundel County Board of Office of Attornsy General Assistant Deputy Attorney General Franklin County Consumer Protection Chicago, illinois 60602 Consumer Affairs 1300 East Walnut, 2nd Floor Consumer Protection Division State Offices Agency (312) 443-8425 Arundel Center Office of Attorney General i, Des Moines, Iowa 50319 Cheryl Harrington Annapolis, Maryland 21401 District Attorney's Office Don W. Weber, State's Attorney (515) 281-5926 209 St. Clair Street Assistant Attorney General (301) 224-6750 ext. 7300 (Baltimore) Courthouse Madison County Office of State's Attorney Frankfort, Kentucky 40601 Greenfieid, Massachusetts 01301 William P. Angrick, II Consumer Fraud Division (202) 261-8250 ext. 7300 (Washington, 103 Purcell Street, 3rd Floor (502) 564-2200 (413) 774-5102 Iowa Citizens' AidelOmbudsman Office of Attorney General D.C.) Edwardsville, Illinois 62025 800-432-9257 (Kentucky only) 515 East 12th Street State House Station No.6 Gerald Matthews, Director (618) 692-4550 Augusta, Maine 04333 James Jones, Administrator Des Moines, Iowa 50319 County Office Howard County Office of Consumer Hampden County Consumer Aotion (515) 281-3592 (207) 289-3716 Center City Offices Richard E. Akers, Administrator Affairs i Jefferson County Consumer Protection Harry Giddinge 17 Wilbraham Road, P.O. Box 1449 Karen Petitte, Commissioner Carroll Building Springfield, Massachusetts 01101 Chicago Department of Consumer Kansas Department Deputy Superintendent 3450 Courthouse Drive 208 South Fifth Street, Room 401 Bureau of Consumer Protection (413) 737-4376 Services State Office Ellicott City, Maryland 21043 Louisville, Kentucky 40202 Department of Business Regulation 121 North LaSalle Street, Room 808 Wayne Hundley (301) 992-2176 Joan Weston, Director I (502) 581-6280 State House Station No. 35 I Chicago, Illinois 60602 Deputy Attorney General and Chief Consumer Protection Agency I Barbara B. Gregg, Executive Director " (312) 744-4090 Augusta, Maine 04333 Hampshire County District Attorney's Consumer Protection and AntitJust City Office (207) 289-3731 Montgomery County Office of Consumer Robert E. Hinde, Administrator Division Betty Keller, Secretary Affairs Office Des Plaines Consumer Protection Office of Attorney General Owensboro Consumer Affairs 611 Rockville Pike Courthouse, 15 Gothic Street Northampton, Massachusetts 01060 Commission Kansas Judicial Center, 2nd Floor Commission Maryland Rockville, Maryland 20852 1420 Miner Street Topeka, Kansas 66612 101 East Fourth Street (301) 279.,1776 (413) 584-1597 (913) 296-3751 State Oiflces Des Plaines, Illinois 60016 Owensboro, Kentucky 42301 Nlla Stovall Beth Munro, Coordinator 800-432-2310 (Kansas only) (312) 297-1200 ext. 258 (502) 684-7251 ext. 8230 H. Robert Erwin, Jr., Chief Executive Director Worcester County Consumer Rights Consumer Protection Division Project County Offices Prince George's County Consumer Indiana Louisiana Office of Attorney General 399 Main Street, Room 200 Lawrence V. Christ Protection Commission 26 South Calvert Street Worcester, Massachusetts 01608 State Office Assistant District Attorney and Head State Offices '(142 County Administration Building Baltimore, Maryland 21202 (617) 752-3718 David A. Miller, Director Consumer Fraud Division Ann Myers, Director Upper Marlboro, Maryland 20870 (301) 659-4300 Consumer Protection Division Johnson County DistrIct Attorney's State Office of Consumer Protection (301) 952-4700 City Offices . Office of Attorney G,!ilnJ)raf Office 2610A Wooddale Boulevard Rebecca L. Cody, Director City Ot!lce JoAnn Prevost, Commlssioner 219 State House Johnson County Courthouse, Box 728 P.O. Box 44091, Capitol Station Office of Licensing and Consumer Be; nard P. Coie, Director Boston Mayor's Office of Consumer Indianapolis, Indiana 46204 Olathe, Kansas 66061-0728 Baton Rouge, Louisiana 70804 Services Baltimore Major Fraud Unlt AffaIrs and licensing (317) 232-6330 or 6331 (913) 782-5000 ext. 317, 318 (504) 925-4401 Motor Vehicle Administration 309 Court House 1 City Hall Plaza, Room 703 800-382-5516 (Indiana only) 800-272-9868 (Louisiana only) 6601 Ritchie Highway, NE •. Mark A. Vining, Director Baltimore, Maryland 21202 Boston, Massachusetts 02201 Glen Burnie, Maryland 21062 Consumer Fre,ud and Economic Crime Patr1cia J. Hakes, Chief (301) 396-4997 (Major cases) (617) 725-3320 County Offices (301) 768-7420 Jack Crawford Division Consumer Protection Section Lake County Prosecuting Attorney Sedgwick County District Attorney's Office of Attorney General 2293 North Main Street Office 1885 Wooddale Boulevard, Suite 1205 , Crown Point, Indiana 46307 Sedgwick County Courthouse Baton Rouge, Louisiana 70806 (219) 738-9055 Wichita, Kansas 67203 (504) 925-4181 i (316) 268-7921 I 42 43 r ), ./ . ,... ------~------....-~------

STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES STATE, COUNTY, ANI) CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Shirley A. Underwood, Director Minnesota Missouri Nevada Patricia Royer, Executive Director Constance Trombley Consumer Division Stat.. QWces New Jersey Office of Consumer Mercer County Consumer Affairs State Offices Lowell Community Team Work, Inc. Sue HalversQn State Offices Protection 640 South Broad Street William Newcomb, Jr., Chief Counsel 167 Dutton Street Special Ass~tant Attorney General Lee 'Elizabeth MCMahon 1100 Raymond Boulevard, Room 405 Trenton, New Jersey 08611 Trade Offense Division Lowell, Massachusetts 01852 Consumer Protection Division Deputy Attorney General Newark, New Jersey 07102 (609) 989-6671 Office of Attorney General ,(617) 459-0551 or 6161 Office of Attorney General Con:.umer Affairs Division (201) 648-4019 Supreme Court Building Lawrence Cimmino, Director Room 200 Office of Attorney General County Offices Middlesex County Consumer Affairs 117 University Avenue P.O. Box 899 State Mall Room Complex Michigan Jefferson City, Missouri 65102 John Legnaoll, Director 841 Georges Road St. PaUl, Minnesota 55155 Las Vegas" Nevada 89158 (314) 751-2616 AtlantIc County Consumer Affairs North Brunswick, New Jersey 08902 State Offices (612) 296-3353 (702) 386-5293 1601 Atlantic Avenue, 7th Floor (201) 745-2787 Frederick H. Hoffecker Joe Frappier, Director Nancy Sprague, Commissioner Atlantic City, New Jersey 08401 Office of Attorney General Krls Sanda, Director Missouri Department of Consumer Consumer Affairs Division Emilia Siciliano, Director (609) 345-6700 ext. 475 690 Law Building Governor's Office of Consumer Services Affairs, Regulation and Licensing Department of Commerce Monmouth County Consumer Affairs Lansing, Michigan 48913 128 Metro Square Building P.O. Box 1157 State Mail'Room Complex June Clark, Director Hall of Records (517) 373-0573 Seventh and Roberts Streets Jefferson City, Missouri 65102 Las Vegas, Nevada 89158 Bergen County Consumer Affairs Main Street St. PaUl, Minnesota 55101 Kent Wilcox, Executive Director (314) 751-4996 (702) 386-5293 355 Main Street Freehold, New Jersey 07728 (612) 296-4512 Michigan Consumers Council Hackensack, New Jersey 0760'1 (201) 431-7900 (6;2) 296-2331 (Complaints) Branch Offices Branch Office 414 Hollister Building (201) 646-2650 Angela Bennett Consumer Affairs Division Carole A. Glade, Director 106 West Allegan Street Branch Office Trade Offense Division Department of Commerce Renee L. Borstad, Director Morris County Consumer Affairs Lansing, Michigan 48933 Marilyn Krueger, Investigator Office of Attorney General 201 Nye Building Burlington County Consumer Affairs Court House (517) ~73-0947 Duluth Regional Office 431 Missouri Office Building Capitol Complex 54 Grant Street 32 Wash Ington Street 800-292-5680 (Michigan only) Governor's Office of Consumer Services 615 East 13th Street Carson City, Nevada 89710 Mount Holly, New Jersey 08060 Morristown, New Jersey 07900 320 West Second Street, Room 610 (609) 261-5054 (201) 285-2811 County Offices Kansas City, Missouri 64106 (702) 885-4340 Duluth, Minnesota 55802 George B. Mullison (816) 274-6686 800-992-0973 (Nevada only) Barbara Berman, Director Elizabeth Rozier, Director (218) 723-4891 Prosecuting Attorney Camden County Consumer Affairs Ocean County Consumer Affairs Peter Lumaghl County Office Bay County Consumer Protection County Office Camden County Administration Building C.N. 2191, County Administration Trade Offense Division Shirley Katt ((=~-~' Bay County Building , 600 Market Street (Lower Level) Building, Room 225 Ann L. Alton Office of Attorney General Investlgator·iri·Charge Bay City, Michigan 48706 Camden, New Jersey 08101 Toms River, New Jersey 08753 Assistant. County Attorney 111 North Seventh Street Washoe County Consumer Protection (517) 893-3594 (609) 757-8387 (201) 929-2105 or (609) 693-5011 Hennepin County Cltl:zen Protection and st. Louis, Missouri 63101 :M Division Economic Crime Uhlt (314) 444-6815 Ir ,I Pamela Lioyd, Supervisor District Attorney's Office Mark Diederich, Director Salvatore cannata, Director C2100 County Government Center Genesee County Consumer Affairs ~l P.O. Box 11130 Cape May County Passaic County Consumer Affairs Minneapolis, Minnesota 55487 206 South Center Road Montana ! Reno, Nevada 89520 Central Mall Room County Administration Building Burton, Mict!igan 48529 (612) ~48-8105 I (702) 785-5652 Cape May Court House 309 Pennsylvania Avenue State Office (313) 257-3161 (612) 348-4528 (Complaints) Cape May, New Jersey 08210 Paterson, New Jer~ey 07503 Robert M. Cilrlson, Milnilger 1 New Hampshire (609) 465-71'11 ext. 399 (201) 881-4547 Edward L. Bohde, Chief City Office Consumer Affairs Unit Consumer Fra4d Unit John A. Bergquist, Director Department of Commerce State Office George S. Franks, Director Robert Jones, Director Macomb County Office of Prosecuting Consumer Affairs Division 1424 Ninth Avenue Anne R. Clarke, Chief Cumberland County Consumer Affairs Salem County Consumer Affairs Attorney Minneapolis Department of Licenses ilnd Helena, Montana 59620 I Consumer Protection and Antitrust 788 East Commerce Street County Administration Building Macomb Court Building, 6th Floor Consumer Service (406) 449-3163 Division Bridgeton, New Jersey 08302 P.O. Box 24, Mt. Clemens, Mic~lgan 48043 101 A City Hall Office of Attorney General (609) 451-8000 Salem, New Jersey 080'79 County Office State House Annex (313) 469-5600 MinneapoliS, Minnesota 55415 Robert Russo, Director (609) 935-7510 ext. 301 (612) 348-2080 Robert L. Deschilmps, III Concord, New Hampshire 03301 John Knapp, Director Essex County Consumer Services Ruth Hotz, Director Missoula County Attorney (603) 271-3641 Consumer Action Center 900 Bloomfield Avenue Somerset County Consumer Affairs Mississippi County Courthouse Washtenaw County Office of Prosecuting Verona, New Jersey 07044 CQunty Administration Building Missoula, Montana 59801 New Jersey Attorney State Offices (201) 226-1571 Somerville, New Jersey 08876 (406) 721-5700 120 Catherine Street Guy N. Rogers State Oiflees (201) 725-4700 ext 306 James Barry, Director Viola Gentile, Director P.O. Box 8645 Assistant Attorney Genel'al and Chief J. .,... Nebraska Division of Consumer Affairs Gloucester County Consumer Affairs Ellen B!oom, Director Ann Arbor, Michigan 48107 Consumer Protectlr;1O Division The Cotton Building Union County Consumer Affairs Office of Attorney General State Offlee Department of Law .and Public Safety (313) 994-2420 One South Broad Street P.O. Box 186 P.O. Box 220 Mark D. Starr 1100 Raymond Boulevard, Room 504 Woodbury, New Jersey 08096 300 North Avenue East City Office Jackson, Mississippi 39205 Assistant Attorney General Newark, New Jersey 07102 (609) 845-1600 Westfield, New Jersey 07091 Dorothy Stacy, Coordinator (601) 961-4244 Consumer Protection Division (201) 648-4010 (201) 233-0502 Citizen Resources Department Department of Justice Francis Morley i'; James H. Spencer, Director 4500 Maple 605 South 14th Street Stanley C. VanNess, Public Aovocate Hudson County Consumer Affairs Ben Bosco, Director Consumer Protection Division Dearborn, Michigan 48126 Uncoln, Nebraska 68509 Department of Public Advocate County Administration Building Warren County Consumer Affairs Department of Agriculture and (313) 943-2285 or 2143 (402) 471-2682 P.O. Box 141 595 Newark Avenue Court House Annex Commerce Trenton, New Jersey 08625 Esther Shapiro, Director Jersey City, New Jersey 07306 Belvidere, New Jersey 07825 High and Pr1';~ldent Streets County Omce (609} 292-7087 City of Detroit Consumer Affairs (201) 792-3737 ext. 252, 219 (201) 475-5361 ext. 353 P.O. Box 1609 Arthur S. Raznick, Director 800-792-8600 (State agency action only) Department Jackson, Mississippi 39205 Consumer Fraud Division Debra Hunt, Director City Offices 1600 Cadillac Tower Stephen A. Herman I (601) 354-6258 Douglas County Attorney's Office Hunterdon County Consumer Affairs Ed Leonard, DIrector Detroit, Michigan 48226 Deputy Attorney General 909 Omaha-Douglas Civic Center P.O. Box 198 Bel/eville Consumer Affairs (313) 224-3508 1 Omaha, Nebraska 68183 Division of Law Califon, New Jersey 07830 Municipal Building I (402) 444-7625 1100 Raymond Boulevard, Room 315 (201) 832-5621 BelleVille, New Jersey 07109 Newark, New Jersey 07102 (201) 759-9100 (201) 648-4732 44 45

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STATE" COUNTY, AND CITY GOVERNMENT CONSUMER PRI,)TECTION OFFICES STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES P\-l( Lorraine Sud la, Director Jules Horan, Director Fra;rk Morlsanl, DIrector Joseph J. Brennan, Director Charlotte JaYJock, Director Evelyn McKenzie Brick Consumer Affairs Elizabeth Consumer Affairs Loa'i Consumer Affairs New Providence Consumer Affairs Sparta Consumer Affairs WoodbrIdge Township Consumer Affairs : J.\ \-, Municipal Building City Hall Borough Hall, 59 Main Street Borough Hall 65 Main Street Municipal Building , Brick, New Jersey 08723 60 West Scott Place Lodl, New Jersey 07644 New Providence, NeW Jersey 07974 Sparta, New Jersey 07870 One Main Street {, Woodbridge, New Jersey 07095 1\ (201) 471-3000 ext. 201 Elizabeth, New Jersey 07203 (201) 777-9100 ext 234 (201) 665-1400 (201) 729-6174 I (201) 634-45~0 ext 231 Angela Buccino, Director (201) 353-6000 ext 376 Ann Ryerson, Director Helen Huber " ' Mary Calianan, Director U ;,i Cedar Grove Consumer Affairs Aaron White, Director Long Branch Consumer Affairs Nutley Consumer Affairs Jenny L. Westfall New Mexico Town Hall, 525 Pompton Avenue Englewood Consumer Affairs Municipal Building, 344 Broadway City Hall, 228 Chestnut Street Summit Consumer Affairs Cedar Grove, New Jersey 07009 Municipal Building Long Branch, New Jersey 07740 Nutley, New Jersey 07110 City Hall State Office (201) 239-1410 9 West Street (201) 222-7000 (201) 667-3300 512 Springfield Avenue ,)oeCanepa, Director Summit, New Jersey 07901 Consumer and Economic Crime Division John K. Paven,'Dlrector Englewood, New Jersey 07631 Linn Twlnem, Director Anthony D'Ambrosio, Director (:101) 273-6400 Office of Attorney General Cinnaminson Consumer Affairs (201) 567-1800 ext 208 Madison Consumer Affairs Paramus Consumer Affairs P.O. Box 1508 Municipal Building Jacob Lowenthal, Director Hartley Dodge Memorial Borough Hall, Jocklsh Square Dan Jaxel, Director Santa Fe, New Mexico 87503 1621 Riverton Road Fort Lee Consumer Affairs Madison, New Jersey 07940 Paramus, New Jersey 07652 Teaneck Consumer Affairs (505) 982-6916 Cinnaminson, New Jersey 08072 Borough Hall (201) 377-8000 (201) 265-2100 Municipal Building (609) 829-6000 Fort Lee, New Jersey 07024 Michael Piperno, Director 818 Teaneck Road Rena Plaxe, Director County Office Theresa Ward, Director (201) 947-5235 Matawan Consumer Affairs Teaneck, New Jersey 07666 George Morrison, Director Parsippany Consume'r Affairs (201) 837-1600 Clark Consumer Affairs Jean Moriarty, Director BoroughHiiil Municipal ~J.,Iildlng Consumer Affairs Division MuniCipal Building Freehold Consumer Affairs 150 Main Street 1001 Parsippany Boulevard Irma Afrlcano, Director Bernalillo County District Attorney's Westfield Avenue Municipal Plaza Matawan, New Jersey 07747 Parsippany, New Jersey 07054 Union City Consumer Affairs Office Clark, New Jersey 07066 Schanck Road (201) 566-2113 (201) 263-7152 507 26th Street 15 TIJeras (201) 388-3600 Freehold, New Jersey 07728 Genevieve Ross, Director Union City, New Jersey 07087 Albuquerque, New Mexico 87102 Dante Mecca, Director (201) 866-2255 ext. 42 (505) 848-1000 WIlliam J. Adelhelm (201) 462-7900 MIddlesex Borough Consumer Affairs Passaic City Consumer Affairs Clifton Consumer Affairs Mary Ann Severage, Director 1200 Mountain Avenue City Hall, 330 Passaic Street Marlon Cramer, Dlrectoi New York City Hall, 900 Clifton Avenue Garwood Consumer Affairs Middlesex, New Jersey 08846 Passaic, New Jersey ()7055 Union Township Consumer Affairs Clifton, New Jersey 07015 Borough Hall, Center Street (201) 356-8090 (201) 365-5520 Municipal Building State Offices (201) 473-2600 ext. 297 Garwood, New Jersey 08027 Judy Marx, Director 1976 Morris Avenue Karen Burstein Marla Jiminez, Director Union, New Jersey 07083 Chairperson and executive Director Debra Greenberg, Director (201) 789-0689 Millburn Consumer Affairs Perth Amboy Consumer Affairs (201) 688-2800 ext. 240 New York State Consumer Protection ! Cranford Consumer Affairs Dorothy Brunn, Director Town Hall, 375 Millburn Avenue City Hall, 44 Market Street 'I Board I ! Municipal Building Glen Rock Consumer Affairs Millburn, New Jersey 07041 Perth Amboy, New Jersey 08861 I r Mary Tuminello, Director 99 Washington Avenue i 8 Springfield Avenue Borough Hall, Harding Plaza (201) 376-203.0 (201) 826-0290 ext 39 Wayne Township Consumer Affairs Albany, New York 12210 Cranford, New Jersey 07016 Glen Rock, New Jersey 07452 ., Katherine Ballalttyne, Director Municipal Building Gloria Crudup, Director (518) 474,~8!;i83 (201) 276-8900 (201) 447-2555 Morristown Consumer Affairs Plainfield Consumer Affairs 475 Valley Road ! Robert Buchner Barbara Mufson, Director Rocco J. Mazzo, Director Municipal Building City Hall Wayne, New Jersey 07470 I Denville Consumer Affairs Hackensack Consumer Affairs 110 South Street (201) 694-1800 ext. 246 Assistant Attorney General ~ Watchung Avenue , i' Consumer Frauds and Protection Bureau Municipal Building, Main Street Municipal Building Morristown, New Jersey 07960 Plainfield, New Jersey 07701 Elaine Finnerty, Director I Denville, New Jersey 07834 65 Centrt\1 Av~nue (201) 538-2637 Office of .Attorney General 10 , I (201) 842-6110 Weehawken Consumer Affairs " State Capitol ; ~ 'I (201) 627-8900 Hackensack, ~~ew Jersey 07602 Mildred Pastore, Director City Hall, 400 Park Avenue (201) 342-3000 ext 21n I Carole W. Popper, Director Albany, New York 12224 I John Troxel, Director Mountains de Consumer Affairs Red Bank Consumer Affairs Weehawken, New Jersey 07087 (518) 474-8686 I'I, Deptford Township Consumer Affairs Audrey Borg, Director Municipal Building (201) 861-7000 ext. 230 Ii! ;\ Municipal Building " 542 Penn Boulevard Hoboken Consumer Affairs 1385 Route 22 32 Monmouth Street Joseph Layton, Director Branch Offices , Woodbury, New Jersey 08906 City Hall Mountainside, New Jersey 07092 Red Bank, New Jersey 07701 West New York Consumer Affairs Edwin W. Barry I't Assistant Attorney General In Charge [, (609) 845-5300 ext. 262, 375 Washington Street (201) 232-2400 (201) 842-6110 Municipal Building 1 Hoboken, New Jersey 07030 Office of Attorney General " Mabel Barbato, Director Hope ,Jackson, Director Robert Ziese, Director 428 60th Street Dunellen Consumer Affairs (201) 420-2038 Newark Office (If Consumer Action (for West New York, New Jersey 07093 110 Genesee Street, Room 23 i Rockaway Township Consumer Affairs Auburn, New York 13021 Borough of Dunellen Ruth Dangren, Director North and East Wards) (201) 861-7000 ext 230 ~ il Municipal Building (315) 253-9765 !I P.Q. ,Box 174 Kearny Consumer Affairs City Hall 19 Mount Hope Road Robert Hllsen, Director Dunellen, New Jersey OB812 26 North Midland Avenue 920 Broad Street, Room B-23 Rockaway, New Jersey 07866 West Orange Consumer Affairs Assistant Attorney General In Charge 1')~ (201) 752-0009 Kearny, New Jersey 07032 Newark, New JerGey 07102 (201) 627-7200 Municipal Building Office of Attorney General Mary Tonachlo and Adrienne Elsner (201) 991-9~.82 (201) 733-8000 66 Main Street 38 Riverside Dilve Robert DiTommaso, Director Binghamton, New York 13905 Co·Dlrectors Joe Caroselli, Director Syllne Poteat, Assistant Director West Orange, New Jersey 07052 \' Rutherford Consumer Affairs (607) 773-7823 I East Brunswick Consumer Affairs Linden Consumer Affalis Newark Office of Consumer Affairs (for 176 Pa,!, Avenue (201) 325-4121 -/1 ~ 1'1 Municipal Building, Ryder Lane City Hall, North Wood Avenue Central, South and West Wards) Rutherford, New Jersey 07070 Isable McCullough, Director Hugh Scott ";1 . East Brunswick, New Jersey 08816 Linden, New Jersey 07036 598 South 11th Street (201) 939-1444 Wildwood Action LIne Assistant Attorney General In Charge ,i " (201) 254-4600 (201) 486-3800 Newark, New Jersey 07103 Gustave Lltchenberger, Director 4400 New Jarsey Avenue Office of Attorney General :1' Debra Llss, Director (201) 733-8000 Wildwood, New Jersey 08260 , i Bernldlne Jacobs, Director Secaucus consumer;)ffairs 65 Court Street " Edison Consumer Affairs Livingston Consumer Affairs Alex Kushn~r, Director Municipal Building .. (609) 729-4444 Buffalo, New York 14202 'I i ; MuniCipal Building Township Hall New Milford Consumer Affairs 1203 Paterson Plank Road Theresa Mlmm, Director (716) 842-4396 Secaucus, New Jersey 07094 WIllingboro Consumer Affairs ;, (!I ',"'1':'" j 08817 357 South Livingston AvenUE! 1 (E2dOi1s)02n8'7~eOw90"0'ersey Livingston, New Jersey 07039 :~~~~~~r ~~~d (201) 330-2000 Municipal Complex, Salem Road (201) 992-2244 New Milford, New Jersey 07640 Willingboro, New Jersey 08046 o 'i- I . (201) 262-6100 I (609) 877-2200 l , 46 47

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STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Ronald Glickman County Offices David S. Ritter, District Attorney Geraldine Sheridan Lucy Coronel, Director North Carolina Assistant Attorney General In Charge Thomas,M;-'-Jablonowskl Orange County District Attorney's Office Queens Neighborhood Office Brookhaven Citizens' Advocate State Offices Consumer Affairs Specialist of COnilumer Affairs New York City Departmentof Consumer Office of Attorney General TOVln of Brookhaven John R. B. Matthis Broome County Bureau of Consumer County Government Center Aftalrs State Office Building 475 East Main Street Special Deputy Attorney General and Affairs Goshen, New York 10924 120-55 Queens Boulevard> Veterans Memorial Highway i, Patchoque, New York 11772 Chief P.O. Box 1766, Governmental Plaza (914) 294-5471 Room 203 Hauppage, New York 11788 (516) 654-7929 Consumer Protection Division (516) 979-5190 Binghamton, New York 13902 Kew Gardens, New York 11424 Liillan Styburskl, Director Colonie Consumer Protection Board Department of Justice Building (607) 772-2868 (212) 261-2922 or 2923 Karen Burstein, Chairperson Putnam County Department of Consumer Memorial Town Hall P.O. Box 629 New York State Consumer Protection Affairs Newton'/lIle, New York 12128 Sandra Davis, Director Raleigh, North Carolina 27602 Mary Anne Connell Board County Office Building (518) 783-2790 $taten Island Neighborhood Offlc~ (919) 733-7741 Consumer Fraud Bureau Two World Trade Center Carmel, New York 10512 New York City Department of Consum~r Erie County District Attorney's Office Cortlandt Consumer Affairs Bureau Office of Consumer Services Room 8225, 82nd Floor (914) 225-3641 ext. 215 Affairs 25 Delaware Avenue Municipal Building Department of Agriculture New York, New York 10047 Staten Island Borough Hall Buffalo, New York 14202 Jack Casey, Director Croton-on-Hudson, New York 10520 P.O. Box 27647 (212) 488-5666 Staten Island, New York 10301 (716) 855-2424 Rensselaer Coun ty Citizens Affairs (914) 271-6651 Raleigh, North Carolina 27611 (21~) 390-5154 or 5155 Melvin Leventhal " 1600 Seventh Avenue (919) 733-7125 Lorraine Ignasiak Patricia Reiss, Director Assistant Attorney General In Charge Troy, New York 12180 Huntington Consumer Prot~btlon Board June M. Groll, Chairman Consumer Frauds and Protection Bureau Erie County Consumer Protection (518) 270-5444 North Dakota Committee 100 Main Street Orangeburg Consumer Protection Board Office of Attorney Gen~ral State Offices 95 Franklin Street James faritas, Director Town Hall Orangeburg Town Ha!J Two World Trade Center Robert O. Wefald Buffalo, New York 14202 Rockland County Office of Com:umer Huntington, New York 11743 26 Orangeburg Road New York, New York 10047 Orangeburg, New York 10962-1798 Attorney General for the State of North (716) 846-6690 Protectiofl (516) 351-3012 (212) 488-7450 County Office Building (914) 359-5100 Dakota Mike Hammerman Gloria Davids, Ombudsman State Capitol Building Alan J. Burczak 18 New Hampstead Road Joe Pagano, Director Assistant District Attorney Islip Town Citizens Action Bureau Bismarck, North Dakota 58505 Assistant Attorney General In Charge New City, New York 10956 Oswego Office of Consumer Affairs, Consumer Frauds and Economic Crimes Islip Town Hall . (701) 224-2210 Office of Attorney General (914) 425-5280 Weights and Measures , I Bureau , 50 Irish Lane 70 Clinton St. Duane Wraight, Director City Hall Consumer Fraud Division I Kings County Diihrlct Attorney's Office East Islip, New York 117~30 Plattsburgh, New York 12001 Steuben County rJepartment of Weights (516) 224-5510->~/ .'. Oswego, New York 13126 Office of Attorney General 210 Joralemon Street (518) 563-8012 and Measures and Consu:ner Affairs (315) 342-56.00 ext. 66 State Capitol Building Brooklyn, New York 11201 Stephen Pedone, Commissioner Bismarck, North Dakota 58505 Kent L. Mardon 40 East Steuben Street Marsha Abstender, Chairperson (212) 834-5000 (Complaints of criminal Mt. Vernon Office of Consumer Affairs (701) 224-3404 I , As~lstant Attorney General Bath, New York 14810 Ramapo Consumer Protection Board nature only) City Hall 800-472-2600 (North Dakota only) ! :l Off!ce of Attorney General (607) 776-4949 Ramapo Town Hall, Route 59 (I ! :1 James E. Picken, Commissioner Mt. Vernon, New York 10550 r 40 Garden Stree!v'j Suffern, New York 10901 Mary Shalr, Superllisor , Nassau County Office of Consumer Kenneth Rosenblum, Commissioner (914) 668-6000 ext. 231 Poughkeepsie, Wew York 12601 Suffolk County Department of Consumer (914) 357-5100 ext. 267 Consumer Affairs Office j Affairs Simon P. Gourdine (914) 452-7744 Affairs State Laboratories Departnhent 160 Old Country Road New York City Department of Consumer Dante Massaronl, Director Eugene Welch Suffolk County Center BOlt 937 , Mineola, New York 11501 Affairs Schenectady Bureau of Consumer Assistant Attorney General Hauppage, Long Island, New York 11787 Bismarck, North Dakota 58;505 (516) 535-3100 80 Lafayette Street Protection OffIce of Attorney General (516) 360-4618 (701) 224-2485 o New York, New York 10013 22 City Hall 900 Reynolds Arcade Robert G. DelGrosso, Chief 800-472-2927 (North Dakota only) Jon Burstein, Director (212) 566-5456 Jay Street 116 East Main Street Nassau County Commercial Frauds and Ulster County Consumer Fraud Bureau Schenectady, New York 12305 County Office Rochester, New york 14614 Environmental Investigations Bureau Althea Goldsmith, Director 285 Wall Street (518) 382-5061 Mike Thorstienson (716) 454-4540 262 Old Country Road Bronx Neighborhood Office Kingston, New York 12401 Executive Director Mineola, New York 11501 New York City Department of Consumer Deborah DILauro, Director Lawrence Zimmerman (914) 339-5680 ext. 240, 243, 244 Quad County Community A()tion Agency (516) 535-2164 Affairs Syracuse Consumer Affairs Office Assistant Attorney General in,Charge 27V2 South Third Street George Wertime, Director 1932 Arthur Avenue 422 City Hall Office of Attorney General \'{. Tamara Pozefsky, Director Grand Forks, North Dakota Ei8201 Warren County Weights and Measures Bronx, New York 10457 223 East Washington Street 333 East Washington Street '> Oneida County Consumer Affairs (701) 746-5431 County Office Building and Consumer Protection (212) 299-140P Syracuse, New York 13202 Syracuse, New York 13202-1471\\ Municipal Center (315) 473-3240 (315) 41''3-8181 '\. 800 Park Avenue Susan Kapltansky, Director Ohio Utica, New York 13501 Lake George, New York 12845 Brooklyn Neighborhood Office Eugene Stevens, Director AssistantAttorney in Ger'~ral Ch~\1ge (315) 198-5601 (518) 792-9951 ext. 264 New York CIty Department of Consumer White Plains Department of Weights and State Offices Office of Attorney General Alex Shumate, Chief Eril, Dressler, Director Affairs Measures 207 Genesee Street Jonathan Friedman, Chief Consumer Frauds and Crlme:s Section Onondaga County Office of Consumer 209 Joralemon Street, Room NO.6 279 Hamilton Avenue Utica, New York 13501 II Frauds Bureau Office of Attorney General Affairs Brooklyn, New York 11201 White Plains, New York 10601 (315) 797-6120 ext. 2225 if Westchester County District Attorney's 30 East Broad Street, 15th Floor County Civic Center (212) 596-4780 (914) 682-4273 Office Columbus, Ohio 43215 i) N. P. Wardwell ii, 421 Montgomery Street 111 Grove Street Samuel Lott, Director Yonkers Office of Consumer Protection A~sistant Attorney Genaral in Oiharge (614) 466-8831 or 4986 Syracuse, N~wYork 13202 County Courthouse Harlem Neighborhood Office Office of Attorney General )) 201 Palisade Avenue 1-800-282-0515 (Ohio only) o (315)425-3479 White Plains, New York 10601 New York City Departmont of Consurner 317 Washington Street Yonkers, New York 10703 (914) 682-3300 Affairs County Offices Watertown, New York 13601 James Vanzetta, Director (914) 965-0707 227 East 116th Street Richard Curtin (315) 782-0100 ext 444 Orange Coun ty Department of Weights City Offices (914) 963-3980 ext. 301 New York, New York 10029 Economic Crime Division and Measures and Consumer Affairs Edward M. Capalbo, Chairman 99 Main Street, Courthouse Annex (212) 348-0600 Franklin County Office of Prosecuting \ Babylon Consumer Protection Board Attorney Goshen, New York 10924 200 East Sunrise Highway (914) 294-5151 ext. 162 Hall of Justice L.lndenhurst, New York 1"]57 369 South High Street (516) 957-3021 ., .' .. Columbus, Ohio 43215 (614) 462-3248 , 49

,: (j , STATE, COUNTY, AND CITY-GOVE~NMENT CONSUMER PROTECTION OFFICES STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Jay Hyman, Director William R. Craig, Administrator Pennsyivania Michael Karasik Mary Madill, Director South Dakota Greene Couniy ComrTlunlty Action ColJmbus Community Services Deputy Attorney General Montgomery County Consumer Affairs Committee 50 West Gay Street, 4th Floor State Offices Bureau of Consumer Protection Department State Office 194 East Churct; Street Columbus, Ohio 43215 Thomas G. Saylor Jr., Director Office of Attorney General County Courthouse Mark Smith, Assistant Attorney General Xenia, Ohio 45385 (614)222-7144 Bureau of Consumer Protection 507 Linden Street, First Floor Norristown, Pennsylvania 19404 Division of Consumer Protection Office of Attorney General Office of Attorney General (51~) 376-1351 Scranton, Pennsylvania 18503 ' (215)278-3565 Anthony C. Julian, Director Strawberry Square-15th Floor (717) 961-4913 Insurance BU"ildlng Tom Curry Youngstown Division of Consumer Affairs Harrisburg, Pennsylvania 17120 City Offices Pierre, South Dakota 57501 :, . Consumer Protection Division Mill Creek Community Center (717) 787-9707 Paul E. Waters Lucille O'Draln, Director (605) 773-4400 (/' Lake County Office of Prosecuting 496 Glenwood Avenue I Executive Deputy Attorney General for Mayor's Office of Consumer Services 800-592-1865 (South Dakota only) " 0 WaltetW. Cohen, Consumer Advocate Attorney 0' Youngstown, Ohio 44502 Public Protection 121 City Hall Office of Consumer Advocate·Utllities Lake County C9urt House (216) 747-3561 Office of Attorney General Philadelphia, Pennsylvania 19107 Tennessee Palnesvllle,Ohio 44077 Office of Attorney General 1511 st rawberry Sq uare (215) 686-7595 (216) ~2-6281 ext. 281 Oklahoma 1425 St rawberry lSq uare Harrisburg, Pennsylvania 17120 State Offices \ Larry Brown, Chief Harrisburg, Penhsylvanla 17120 (717) 787-9716 Ann Eaden, Director James Butler, Investigator Economic Crime Unit State Offices (7'17) 783-5048 (Utilities only) Dillision of Consumer Affairs Medina County Prosecutor's Office County Offices Philadelphia District Attorney's Office Dixie Sweezey, Director Department of Agriculture 219 F..ast.Washlngton Street Branch Offices Pat Harmony 1300 Chestnut Street Department of Complaints, Investigation Box 40627 Melrose Station Michael Butler Beaver County Alliance for Consumer '\ Medina, Ohio 4425!) and Mediation Philadelphia, Pennsylvania 19107 Deputy Attorney General Protection Nashville, Tennessee 37204 (216) 723-3641 ext, 38 Oklahoma Corporation Commission (215) 875-6038 Bureau of Consumer Protection Public Works Building, Route 51 (615) 741-1461 Theodore Shaman, Jr. Jim Thorpe Building, Room 680 Office of Attorney General Fallston, Pennsylvania 15066 Rhode Island 800-342-8385 (Tennessee only) Assistant Prosecuting Attorney Oklahoma City, Oklahoma 73105 27 North Seventh Street (412) 728-5700 ext. 422 William J. Haynes, Jr. Mont(}omery County Fraud Section (405) 521-4113 State Offices Allentown, Pennsylvania 18101 Peggy Adams, Director, Deputy Attorney General County Courts Building William S. Morgan, Administrator Patrick Quinlan, Special Assistant (215) 821-6690 Bucks County Department Antitrust and Consumer Protection 41 North Perry Department of Consumer Credit of\~onsumer Attorney General and Chief Protection" Division Dayton, Ohio 45422 882 Jim Thorpe Building Gary H. Nash Consumer Protection Unit Administration Annex Office of Attorney General (513) 228-~,126 Oklahoma City, Oklahoma '73105 Deputy Attorney General Department of Attorney General Bureau of Consumer Protection Broad and Union Streets 450 James Robertson Parkway John Plough, Prosecuting Attorney (405) 521-3653 72 Pine Street Office of Attorney General Doyif!tstown, Pennsylvania 18901 Nashville, Tennessee 37219 Portage County Prosecutor's Office Provldance, Rhode Island 02903 o Lewis L. Darnell 919 State Street, Room 203 (215) 348-2911 (615) 741-2672 247 South Chestnut Street Assistant Attorney General for Consumer (401) 277-3163 Erie, Pennsylvania 16501 Revenna, Ohio 44266 Protection Robert Taylor, Director City Office (814) 871-4371 Edwin P. Palumbo (216) 296-4593 Office of Attorney General Chester County Bureau of Weights and Executive Director Director Measures and Consumer Affairs Nashville Mayor's Office of Consumer Lynn C. Slaby 112 State Capitol Building David Rosenberg Rhode Island Consumers' Council 326 North Walnut Street Affairs Assistant Prosecuting Attorney Oklahoma City, Oklahoma 73105-4894 Deputy Attorney General 365 Broadway West Chester, Pennsylvania 19380 107 Metro Courthouse Summit County Bureau of Investigations (405) 521-3921 Bureau of Consumer Protection Providence, Rhode Island 02909 (215) 431-6150 Nashville, Tennessee 37201 53 East Center Street Office of Attorney General (401) 277-2764 Oregon (615) 259-6047 Akron, Ohio 44308 333 Market Street-17th Floor Catherine Sprague, Director (216) 379-5510 Harrisburg, Pennsylvania 17120 Cumberland County Bureau of Consumer South Carolina , l,i State Offices Texas , , (717) 787-7109 Affairs CI~y Offices Ross Laybourn, Chief Counsel State Offices ,I 1 114 North Hanover State Office l' Jack Fitzgibbons, Superintendent Consumer Protection and Services John E. Kelly Althea Wright, Coordinator Carlisle, Pennsylvania 17013 Assistant Attorney General Akron Division of Welghts':and Measures Division Deputy Attorney General Office of Citizens Service (717) 249-5802 Consumer Protection and Antitrust and Consumer Protection Department of Justice Bureau of Consumer Protection Office ot the Governor Division 1420 Triplett Boulevard 500 Pacific Building Office of Attorney General Evelyn Yancoskle, DlrElctor P.O. Box 11450 / Office of Attorney General Akron, Ohio 44306 520 SW Yamhill Street 1405 Locust Street, Suite 825 Delaware County Office of Consumer Columbia, Sout h Carolina 29211 P.O. Box 12548, Capitol Station (216) 375-2878 Portland, Oregon 97204 Philadelphia, Pennsylvania 19102 Affairs, Weights lind Measures (803) 758-3261 (503) 229-5522 (215) 238-6475 Toal Building Austin, Texas 78711 Steve Hamm, Administrator James R. Kalkman Second and Orange Streets (512) 475-3288 Consumer Affairs Advisor Jeremy Homer Department of Consumer Affairs Canton City Sealer and Commissioner of Media, Pennsylvania 19063 Oregon Department of Agriculture Deputy Attorney General 600 Columbia Building Branch Offices Consumer Protection (215) 891-4865 Bureew of Consumer Protection Margaret McGloin >! i 919 Walnut Avenue, NE 635 Capitol Street, NE P.O. Box 5757 Canton, Ohio 44704 Salem, Oregon 97310 Office of Attorney General Angela Hazely, Director Columbia, South Carolina 29250 Assistant Attorney General 300 Liberty Avenue, Room 1405 ~ ill, , (216) 489-3065 (503) 378-4e.S5 , Indiana County Consumer Affairs Bureau (803) 758-2040 Office of Attorney General 'I'i i 800-452-71113 (Oreg9n only) Pittsburgh, Pennsylvania 15222 P.O. Box 187 800-922-1594 (South Carolina only) 1607 Main Street, SUite 1400 Iii Noel Morgan, Chief (412) 565-5135 Indiana, Pennsylvania 15701 Dallas, Texas 75201 ! j . Cincinnati Consumer Protection Division Branch Office W. Joseph Isaacs . ;"') (412) 465-5531 (214) 742-8944 ~ I " ' City Solicitor's Office Ross Laybourn, Chief Counsel Cynthia Baldwin Assistant Attorney General Deputy Attorney General Michael Ranck, District Attorney Consumer Fraud and Antitrust Section W. Barton Boling ;,.) ii, 236 City Hall Consumer Protection and Services Cincinnati, Ohio 45202 Division Bureau of Consumer Protegi!on Lancaster Coun ty Consumer Protection Office of Attorney General Assistant Attorney General (513) 352-3971 Department of Justice Office of Attorney General Commission P.O. Box 11549 Office of Attorney General 111 Labor ahd Industrle,s Building 1405 State Office Building P.O. Box 3480 Columbia, South Carolina 29211 4824 Alberta Street, Suite 160 Paula Slimak, Director Salem, Oregon 97310 Pittsburgh, Pennsylvania 15222 50 North Duke Street (803) 758-3040 EI Paso, Texas 79905 Cleveland Office of Consumer Affairs l ,; (412) 565-5395 Lancaster, Pennsylvania 17603 (915) 533-3484 (503) 378-4320 William V. Bradley 119Clty Hall (717) 299-7921 \ 601 Lakeside Avenue State Ombudsman Cleveland, Ohio 44114 Office of Executive Policy and Program (216) 664-3200 1205 Pendleton Street, Room 412 Columbia, South Carolina 29201 , (803) 758-2249 Q 51 ,

_____--,- ____~ __.______~. ___._~~- ___. -. ~_·~ __ "· __,·~_·_c-

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1 STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES I STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTIO.N OFFICES Dianne Lawson City Offices Virginia J. N. McClanan Regina L. Glenn, Director Dennis Strey Assistant Attorney General James Blackwood Consumer Protection Officer Seattle Department of Licenses Northeast District Office Office of Attorney General Acting Director State Offices Virginia Beach Division of Consumer and Consumer Affairs Department of Agriculture, Trade, Joan W. Murphy 1220 Dallas Avenue, Suite 202 Dallas Department of Consumer Services Protection 102 Municipal Building and Consumer Protection Assistant Attorney General Houston, Texas 77002-6986 1500 West Mockingbird, Room A-1Q City Hall Seattle, Washington 98104 1181 A Western Avenue Division of Consumer Counsel (713) 650-0666 Dallas, Texas 75235 Virginia Beach, Virginia 23456 (206) 625-2536 . Green Bay, Wisconsin 54303 Office of Attorney General (206) 625-2712 (Qomplaints) Assistant Attorney General (214) 670-6414 (804) 427-4421 (414) 497 -4087 11 South 12th Street, Suite 308 Office of Attorney General David Watson Richmond, Virginia 23219 West Virginia Donald Dean, Supervisor 312 County Office Building Washington Fort Worth Office of Consumer Affairs, (804) 786-4075 Southeast District Office 806 Broadway Weights and Measures State Offices State Offices Department of Agriculture, Trade, Lubbock, Texas 79401 1800 University Drive John R. Ellis Jon Anthony Reed, Director and Consumer Protection (806) 747-5238 Room 208 ASSistant AttorneyGeneral and Chief Consumer Protection Division 10320 W. Silver Spring Drive John A. Olson Fort Worth, Texas 76107 Consumer Protection and Antitrust Office of Attorney General Milwaukee, Wisconsin 53225 Assistant Attorney General (817) 870-7570 Division 1204 Kanawha Boulevard East (414) 257-8962 Charleston, West Virginia 25301 Office of Attorney General Richard J. Brown, Director Office of Attorney General Jonathan P. Slener . 4309 North Tenth, Suite B 1366 Dexter Horton Building (304)348~8986 San Antonio Housing Counseling !/ Office of Consumer Protection McAllen, Texas 78501 Program Seattle, Washington 98104 David L. Griffith, Director Milwaukee State Office Building .) (512) 682-4547 Department of Human Resources (206) 464-7744 Consumer Protection Division 819 North 6th Street, Room 520 800-552-0700 (Washington only) Department of Labor Milwaukee, Wisconsin 53203 I Henri A. teaBrink 410 South Main Street Assistant Attorney General San Antonio, Texas 78204 Consumer Specialist 1900 Washington Street East (414) 224-1867 (512) 299-7857 Charleston, West Virginia 25305 Office of Attorney General Office of Consumer Services County Offices r 200 Main Plaza, Suite 400 Washington State Department of (304) 348-7890 (Weights and Measures, Utah Bedding, Upholstery) Richard Armstrong San Antonio, Texas 78205 Agriculture Kenosha County Consumer Investigator (512) 225-4191 State Offices 406 General Administration Building, City Office 91256th Street Eueda C. McCoy AX41 County Offices Jane H. Theillngs, Director Kenosha, Wisconsin 53140 Executive Secretary Olympia, Washington 98504 Brad Lollar, Director Charleston Consumer Protection (414) 656-6480 Division of Consumer Affairs (206) 753-0929 Dallas County Consumer Fraud Division Department Utah State Trade Commission Rand L. Kruger, District Attorney Special Crime Division P.O. Box 2749 Department of Business Regulation Marathon County District Attorney's 2700 Stemmons Expressway Branch Offices Charleston, West Virginia 25330 330 East Fourth South Office 500 Stem mons Tower East Doug Shadel, Investigator (304) 348-8173 Salt Lake City, Utah 84111 Marathon County Court House Dallas, Texas 75207 Consurner Protection Division (801) 533-6441 Wisconsin Wausau, Wisconsin 54401 (214) 630-6300 Office of Attorney General (715) 842-0471 Jeffrey Oritt Temple of Justice Russei Turbeville State Offices Assistant Attorney General for Consumer Olympia, Washington 98504 Greg Herman '. Assistant District Attorney Stephen Nicks Affairs (206) 753-6210 Asslstan_t DistriCt Attorney Harris County Consumer Fraud Division Assistant Attorney General Office of Attorney General Milwaukee County Consumer Office of District Attorney John Lamp, Chief Office of Consumer Protection 124 State Capitol Fraud Unit 201 Fannin, Suite 200 Spokane Office of Attorney Department of Justice Salt Lake City, Utah 84114 821 West State Street Houston, Texas 77002 General P.O. Box 7856 (801) 533-4262 Room 604 (713) 221-5836 960 Paulsen Professional Building Madison, Wisconsin 53707-7856 Milwaukee, Wisconsin 53233-1487 Spokane, Washington 99201 (608) 266-1852 Larry Moore Vermont (414) 278-4628 (509) 456-3123 Donald Fobers, Administrator Assistant District Attorney State Offlcas John Osinga, District. Attorney Kathy Muir, Investigator Division of Trade and Consumer Tarrant County Economic Crimes Phillip C. Linton Portage County District Attorney's Office 200 West Belknap Street Office of Attorney General Protection Assistant Attorney General and Chief Consumer Fraud Unit 949 Market Street Department of Agriculture, Trade, Fort Worth, Texas 76102 .consumer Protection Division Portage County Court House Tacoma, Washington 98402 and Consumer Protection (Criminal Consumer Fraud) Office of Attorney General Stevens Point, Wisconsin 54481 (206) 593-2904 P.O. Box 8911 (817) 334-1897 1109 State Street (715) 346-3393 801 West Badger Road Montpelier, Vermont 05602 County Office Erk: M. Johnson I ) Beverly Cotton Madison, Wisconsin 53708 (8l12) 828-3171 Gene S. Anderson, Chief Deputy Consumer Fraud Investigator Consumer Coordinator (608) 266-9837 80ll-642-5149 (Vermont only) Prosecuting Attorney Racine County Sheriff's Office Travis County Consumer Affairs Office' 800-362-3020 (WIsconsin only) Suite 624B Trafford Brink, Director Fraud Division 717Wisconsln Avenue N. Pleasant Valley Road Weights and Measures Division King County District Attorney's Office Gary Bauer, Supervisor Racine, Wisconsin 53403 Austin, Texas 78702 Auto Retail Inspection E531 King County Courthouse Northwest District Office (414) 636-3125 (512) 473-9133 Department of Agriculture Seattle, Washington 98104 Department of Agriculture, Trade, (206) 58~-4513 Charles Houston 116State Street and Consumer Protection District Attorney for Austin, Fayette Montpelier, Vermont 05602 City Offices 1727 Loring Street and Waller Counties (802) 828-2436 Fred Latchaw, Inspector Altoona, Wisconsin 54720 Post Office Drawer 10 Everett Weights and Measures (715) 836-2861 Bellville, Texas 77418-0010 Department (713) 865-3693 City Hall 3002 Wetmore Avenue Everett, Washington 98201 , (206) 259-8845 53 ,

., , o .- '" ,------'(')

STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

:t> Wyoming Puerto Rico Virgin Islands t~,>~ Helen Joseph, Director c, Hector Ramo,s Dlaz ii ',(.\ State Office Consumer Service Administration Department of Consumer Affairs , Gay Vanderpoel Minillas Governmental Center Golden Rock :1 I Assistant Attorney General Torre Norte Building Chrlstlansted, St. Croix if Office of Attorney General De Diego Avenue, Stop 22 U.S. Virgin Islands, 00820 123 CapltolBuiidlng (809) 773-2226 State Commissions and Offices on Aging ," P.O. Box 41059 ' Cheyenne, Wyoming 82002 Santurce,-Puerto Rico 00940 (307) 777-7841 or 6286 (809) 726-6090 State commissions and offices on aging are responsible for coordinating services for older Americans. They, Hector Reichard de Cardona can provide information on programs, services and opportunities for the aging. ";. Department of Justice Box 192 Old San Juan, Puerto Rico 00902 Jesse T. Todd Eleanor L. Cain Jean Merritt (809)722-5219 Executive Director Chairman Director Commission on Aging Division of Aging Comlssion on Aging and Aged 115 North Pennsylvania Street 2653 Falrlane Drive Department of Health & Social Services Building "G" Suite 1#63 Delaware State,t!ospltal, CT Building Consolidated Building Montgomery, Alabama 36130 New Castle, Delawlire 19720 Indlanapolls,lndilina 46204 (205) 832-6640 (302) 421-6791 (317) 232-7006 Helen Beirne, Commissioner D. Richard Artis Glenn R. Bowles Office on Aging Executive Director Executive Director Department of Health & Social Services Office of Aging Commission on Aging 415 west 10th Street Pouch H.OIC Office of the Mayor Juneau, Alaska 99811\ 101214th Street, N.W. Jewett Building Des Moines. Iowa 50319 (907) 465-4903/04/05/06 SuiteJl~ 106 Washington, D.C. 20005 (515) 281-5187 j , Michael Slattery (202) 724-5623 Administrator Sylvia Hougland " ~ Aging and Adult Administration John L. Stokesberry Secretary , "I 1400 W. Wash Ington Avenue Director Department on Aging ; 610 West 10th Street i! P.O. Box 1#6123 Aging & Adult Services ,1 Phoenix, Arizona 85007 Department of Health & Rehabilitative Topeka, Kansas 66612 , (602) 255-4446 Services (913) 296-4986 f 1321 Winewood Boulevard Randall Mccain Peggy Mooney Building 2, Room 328 Acting Director Director Tallahassee, Florida 32301 Division for Aging Services Office on Aging and Adult Services (904) 488-2650 Department of Human Services Bureau of Social Services 1428 Donaghey Building Troy A. Bledsoe 6th Floor, West 7th and Main Street Director 275 East Main Street Little Rock, Arkansas 72201 Office of Aging Frankfort, Kentucky 40621 (501) 371-2441 Department of Human Resources (502) 564-6930 618 Ponce de Leon Avenue, N.E. Janet J. Levy Larry Kinlaw Atlanta, Georgia 30308 Executive Director Director (404) 894-5333 Department of Aging Office of Elder Affairs P.O. Box 44282, Capital Station Health & Welfare Agency Masaichl Tasaka Baton Rouge, Louisiana 70804 1020 19th Street Chairman (504) 342-2747 Sacramento, California 95814 Executive Office on Aging ·. ,Ii I (916) 322-5290 Office of the Governor Patricia Riley State of Hawaii William J. Hanna Director 1149 Bethel Street, Room 307 Bureau of Maine's Elderly Director C'.' Honolulu, HawaII 96813 Division of Services for the Aging Department of Human Services (808) 54B-2593 Department of Social Services State House, Station 11 Augusta, Maine 04333 1575 Sherman Street Rose Bowman (207) 289-2561 j Denver. Colorado 80203 Director (303) 866-2586 Idaho Office on Aging Matthew Tayback i" fA. Statehouse. 700 West State Street Director Marin J. Shealy" Boise, Idaho 83720 Commissioner Office on Aging (202) 334-3833 Department on Aging State Office Building ~ .• 301 West Preston Street, Tenth Floor Il 80 Wash ington Street Peg Blazer Baltimore, Maryland 21201 Hartford, Connecticut 06115 Director j (301) 383-2100 (203) 566-7728 Department on Aging I 421 East Capitol Avenue I ,I CC Springfield, illinois 62706 1 (217) 785-2870 r , 55 ! ------~------

STATE COMMISSIONS AND OFFICES ON AGING STATE COMMISSIONS AND OFFICES ON AGING

Thomas H. D. Mahoney. James R. MacKay Gorham L Black Charles Reed Eo' Scott Sessions Alicia Ramlraz Suarez Secretary Chairman and Acting Director Secretary Director Director Executive Director Department of Elder Affairs Council on Aging Department of Aging Bureau of Aging & Aduit Services Commission on Aging Gerlculture Commission Room 404 Finance Building 38 Ch~uncey Street, Second Floor 14 Depot Street Department of Social & Health Services 401 W. 19th Street Department of Social Services Boston, Massachusetts 02111 Concord, ~.w Hampshire 03301 Harrisburg, Pennsylvania 17120 OB-43G Cheyenne, Wyoming 82002 P.O. Box 11398 (617) 727-7750, 7751,7752 (603) 271-2751"' (717) 783-1550 Olympia, Washington 98504 (307) 777-7986 Santurce, Puerto Rico 00910 (206) 753-2502 KennethE.Oet.Ue James J. Pennastrl Anna M. Tucker Tall Maae Gloria M. King Director Director Ii" Director Raymond M. Leinbach Director Executive Secretary Office of Services to the Aging Division on:A~:lng Department of Elderly Affairs I:xecutlve Director Territorial Administration on Aging Commis~lon on Aging 300 East Michigan Department of Community Affairs 79 Washington Street Commission on Aging Government of American Samoa P.O. Box 539 P.O. Box 30026 363 West State Street, CN807 Providence, Rhode Island 02903 State Capitol Pago Pago, American Samoa 96799 Charlotte Amalie Lansing, Michigan 48909 Trenton, New Jersey 08625 (401) 277-28130 Charleston, West Virginia 25305 SI. Thomas, Virgin Islands 00801 franklin S. Cruz (517) 373-8230 (609) 292-4833 (304) 348-3317 Ernest A. Finney Director Leonard Rambert Ernesto Ramos Chairman Donna McDowell Office of Aging Chairman Director Commission on Aging Acting Director Soclai Service Department of Public o! Minnesota Board on Aging State Agency on Aging 915 M&ln Street Bureau on Aging Health .! 204 Metro Square Building Chamlsa Hili Building Columbia, South Carolins 29201 Department of Health & Social Services Government of Guam I 7th & Robert Streets 440 St. Michaels Drive (803) 758-2576 Division of Community Services P.O. Box 2816 ( St. Paul, Minnesota 55101 Santa Fe, New Mexico 87501 1 West Wilson Street Agana, Guam 96910 Carole K. Boos (612) 296-2544 (505) 827-2802 P.O. Bo)( 7851 Administrator It Madison, Wisconsin 53707 Lou Glasse Office of Adult Services and Aging i JayC.Moon (608) 266-2536 I Executive Director Director Department of Social Services !' Council on Aging Office for the Aging Richard F. Kneip Building 802 North State Street Agency Building H2 Pierre, South Dakota 57501 Room 301 Empire State Plaza (605) 773-3656 Jackson, Mississippi 39201 Albany, New York 12223 Emily Wiseman (601) 354-6590 (518) 474-5731 Director Floyd Richards Nathan H. Yeiton Commission on Aging Director Assistant Secretary 703 Tennessee Building Division of Aging 535 Church Street . : Office of Aging Department of Social Services Department of Human Resources Nashville, Tennessee 37219 Broadway State Office Building 708 Hillsborough Street, Suite 200 (615) 741-2056 16th Floor Raleigh, North Carolina 27603 .: I Chris Kyker P.O. Box 1337 (919) 733-3983 Executive Director Jefferson City. Missouri 65102 'I ; Larry Brewster Texas Department on Aging (314) 751-2075 Administrator Capitol Station Audrey Zeisler Aging Services P.O. Box 12786 ·,1,.. I. Chief Social Service Board of N.D. Austin, Texas 78711 ' I State Capitol Building L t Aging Branch (512) 475-2717 q Budgets and Contracts Bureau Bismarck, North Dakota 58505 , ! Department of S'",cial & Rehabilitation (701) 224-2310 Louise Lintz Services, Community Services Division Acting Director " ,,. I Martin A. Janis r I P.O. Box 4210, Room 204 Division of Aging Executive Director Department of Social Services ,J, Helena, Montana 59604 Commission on Aging (406) 449-5650 150 West North Temple, 3rd Floor 50 West Broad Street, 9th Floor Salt Lake City, Utah 84102 Ruth Blankenship Columbus, Ohio 43215 (801) 533-6422 Chairman (614)466-5500,5501 I Mary Ellen S. Spencer Commission on Aging Roy R. Keen Director State House Station 95044 Programs Administrator Office on Aging Uncoln, Nebraska 68509 Special Unit on Aging (402) 471-2307 103 South Main Street Department of Human Services Waterbury, Vermont 05676 John B. McSweeney ,P.O. Box 25352 (802) 241-2400 Administrator Oklahoma City, Oklahoma 73125 Division for Aging Services (405) 521-2281 Wilda Ferguson Director Department of Human Resources Robert S. Ziegen 505.East King Street Office on Aging Administrator 830 East Main Street Room 101 Office of Elderly Affairs \ Suite 950 Carson City, Nevada 89710 Human Resources Department Richmond, Virginia 23219 (702) 885-4210 772 Commercial Street, S.E. (804) 786-7894 Salem, Oregon 97310 (503) 378-4728 , 57

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State Banking Authorities

The officials listed below regulate and supervise state chartered banks. However, many of them can handle or refer problems and complaints concerning other types of banks and can answer general questions about banking and credit. r

Kenneth R. McCartha II Edward D. Dunn H. Donald DeMatteis Superintendent of Banks Commissioner of Banking and Finance Bank Superintendent 64 North Union Street, Room 651 2990 Brandywine Road State House Statlon-36 Montgomery, Alabama 36130 Atlanta, Georgia 30341 Augusta, Maine 04333 (205) 832-6256 (404) 393-7330 (207) 289-3231 Willis F. Kirkpatrick Mary G. S. Bitterman Joseph R. Crouse . Director of Banking and Securities Director of Regulatory Agencies Bank Commissioner Pouch .0 P.O. Box 541 1 North Charles Street, Room 2005 Juneau, Alaska 99801 Honolulu, HawaII 96809 Baltimore, Maryland 21201 (907) 465-2521 (808) 548-7505 (301) 383-2480

~ I Walter C. Madsen Tom D. McEldowney Gerald T. Mulligan I Superintendent of Banks Director of Finance Commissioner of Banks Commerce Building, Room 101 Statehouse Mall 100 Cambridge Street 1601 W. Jefferson Street Boise, Idaho 83720 Boston, Massachusetts 02202 Phoenix, Arizona 85007 (208) 334-3313 (617) 727-3120 (602) 255-4421 William C. Harris Martha R. Seger )" ,") Beverly J. Lambert, Jr. Commissioner of Banks and Trust Commissioner t·< State Bank Commissioner Companies Financial Institutions Bureau #1 Capitol Mall, 4B-210 310 S. Michigan Avenue P.O. Box 30224 \~ Little Rock, Arkansas 72201 Suite 2130 Lansing, Michigan 48909 I (501) 371-1117 Chicago, illinoIs 60604 (517) 3'73-3460 \ (312) 793-2043 j Richard M. Dominquez Mlchaol J. Pint Commissioner of Banks I i Superintendent of Banks William T. Ray, Director < 235 Montgomery Street, Suite 750 Department of Financial Institutions Metro Square Building, 5th Floor i j San Francisco, CalifornIa 94104 indiana State Office Building 7th and Robert Streets ! (415) 557-3535 Room 1024 51. Paul, Minnesota 55101 i! Indianapolis, Indiana 46204 (612) 296-2715 Merle E. Albrecht (317) 232-3955 Acting State Bank Commissioner Glenn Smith State Office .Building, Room 325 Thomas H. Huston Commissioner Denver, Colo~ado 80203 Superintendent of Banking Department of Banking and Consumer (303) 839-3131 418 Sixth Avenue, Room 530 Finance Des Moines, Iowa 50309 P.O. Box 731 , ~ David H. Neidltz (515) 281-4014 Jackson, Mississippi 89205 J) Bank Commissioner (601) 354-6106 State OfflcGBuilding, Room 239 Roy P. Britton Hartford, Connecticut 06115 State Bank Commissioner Gary Buchanan , , (203) 566-7580 818 Kansas Avenue, Suite 600 Acting Commissioner of Finance Topeka, Kansas 66612 P.O. Box 716 I, John E. Malarkey (913) 296-2266 Jefferson City, Missouri 65101 State Bank Commissioner (304) 751-3397 15 the Green Randall L. Attkisson Kirk Building Commissioner of Banking and Securities Kent Kleinkopf, Director Dover, Delaware 19901 911 Leawood Drive Department of Business Regulation (302) 736-4235 Frankfort, Kentucky 40601 805 North Main Street (502) 564-3390 Helena, Montana 59601 , Gerald A. Lewis (406) 449-3163 Comptroller of Florida Hunter O. Wagner State Capitol Building Commissioner of Financial Institutions Tallahassee, Florida 32304 P.O. Box 44095, Capitol Station (904) 488-0370 Baton Rouge, LouIsiana 70804 , (504) 925-4661

I Preceding page blank 59 . , STATE BANKING AUTHORITIES ------Paul Amen Robert Y. Empie George A. Chaffee Director of Banking and Finance Bank Commissioner Commissioner of Banking and Insurance 301 Centennial Mall, South Malco Building State Office Building Lincoln, Nebraska 68509 4100 N. Lincoln Boulevard Montpelier, Vermont 05602 (402) 471-2171 Oklailoma City, Oklahoma 7'3105 (802) 828-3301 (405) 521-2783 ' , Joseph O. Sevigny Sidney A. Bailey State Insurance Regulators D Superintendent of Banks John B. Olin Commissioner of Financial Institutions 406 East Second Street Superintendent of Banks 701 East Byrd Street, Suite 1600 Carson City, Nevada 89710 Department of Commerce Richmond, Virginia 23219 Each st'ate has Its own laws and regulations governing all types of insurance and has a commissioner or (702) 885-4260 r~usick Building (804) 786-3657 other official responsible for enforcement. If your problem is not resolved by the insurance company, keep Ba,l~m, Oregon 97310 in mind that compan,y decisions, such as claim denials-can be appealed within the company) contact your .J;'. ,~ A. Roland Roberge M. D. Edwards (Stl3) 378-4140 Bank Commissioner Supervisor of Banking state insurance regulator for help. Many insurance departments also provide consumer information helpful I 97 North Main Street Ben McEnteer General Administration Building in making wise i~surance buying decisions. . Concord, New Hampshire 03301 Ser-retary of Banking Room 219 \ (603) 271-3561 P.O. Box 2155 Olympia, Washington 98504 Harrisburg, P~mnsylvanla 17120 (206) 753-6520 Tharpe Forrester James R. Montgomery III Fletcher Bell Angelo Bianchi (717) 787-69!:1l Commissioner of Insurance Acting Superintendent of Insurance Commissioner of Insurance I Commissioner of Banking Phyllis H. Arnold I 64 North Union Street 614 H Street, NW, Suite 512 420 S.W. 9th Street 36 West State Street Peter A. Nevola Commissioner of Banking Montgomery, Alabama 36130 Washington, D.C. 20001 Topeka, Kansas 66612 Trenton, New Jersey 08625 Bank Commissioner State Office Building 6, Room B-406 (205) 832-6140 (202) 727-1273 (923) 296-3071 il (609) 292-3420 100 North Main Street 1900 Washington Street, East II Providence, 'Rhode Island 02903 Charleston, West Virginia 25305 Kenneth C. Moore Daniel D. Briscoe Arthur L. Ortiz, Director Bill Gunter (401) 277-2405 (304) 348-2294 Director of Insurance Insurance Commissioner Financial Institutions Division Insurance Commissioner Pouch D 151 Elkhorn Court Commerce and Industry Department Robert C. Cleveland Thomas E. Pederson State Capitol, Plaza Level 2 Juneau, Alaska 99811 Frankfort, Kentucky 40601 Lew Wallace Building Commissioner of Banking Commissioner of Banking Tallahassee, Florida 32301 (907) 465-2515 (502) 564-3630 Santa Fa, New Mex!co 87503 1026 Sumter Street, Room 217 30 West Mifflin Street, Room 401 (904) 488-3440 (505) 827-2217 Columbia, South Carolina 29201 Madison, Wisconsin 53703 J. Michael Low Johnnie Caldwell Sherman A. Bernard (803) 758-2186 (608) 266-1621 Director of Insurance Insurance Commissioner Commissioner of Insurance Muriel F. Siebert 1601 West Jefferson 238 State Capitol P.O. Box 44214 Superintendent of Banks Glen F. Rltterbusch Dwight D. Bonham Phoenil<, Arizona 85007 Atlanta, Georgia 30334 Bllton Rouge, louisiana 70804 2 World Trade Center, 32nd Floor Director of Banking and Finance State Examiner (602) 255-4862 (404) 656.;.2056 (504) 342-5328 New York, New York 10047 State Capitol Building 819 W. Pershing Boulevard (212) 488-2310 Pierre, South Dakota 57501 Cheyenne, Wyoming 82002 William H.L. Woodyard III Susan Park Theodore T. Briggs (605) 773-3421 (307) 777-7797 Insurance Commissioner Insurance Commissioner Superintendent of Insurance James S. Currie 400-18 Un Iverslty Tower Bldg. State Office Building Jose P. Rivera P.O. Box 3614 Commissioner of Banks Thomas C. Mottern Little Rock, Arkansas 72204 State House, Station #34 Director of Revenue and Taxation Honolulu, HawaII 96811 P.O. Box 951 Commissioner of Banking (501) 371-1325 Augusta, Maine 04333 Government of Guam (808) 548-7505 Raleigh, North Carolina 27602 James K. Polk State Office Bldg. (207) 289-3101 (919) 733-3016 505 Deaderick Street P.O. Box 2700 Robert Quinn Trent M. Woods Nashville, Tennessee 37219 Agana, Guam 96910 Insurance Commissioner Leland M. Stenehjem, Jr. Director of Insurance Edward J. Muhl (615) 741-2236 600 South Commonwealth Julio Cesar Perez 700 West State Street Insurance Commissioner, Actlng Commissioner of Banking and Financial 14th Floor Secretary of the Treasury Bolse,ldaho 83720 501 St. Paul Place Institutions Robert E. Stewart Los Angeles, California 90005 State Cupitol, Room 1301 Commonwealth of Puerto Rico (208) 334-2250 7th Floor South Banking Commissioner (213) 736-2551 Bismarck, North Dakota 58505 P.O. Box 4515 Baltimore, Maryland 21202 b 2601 North Lamar Jamee?W. Schacht 1 (701) 224-2253 Austin, Texas 78705 San Juan, Puerto Rico 00905 J. Richard Barnes Acting Director of Insurance (301) 659-4027 ~ ; (512) 475-4451 (809) 722-3048 320 West Washington Street Frederick E. Mills Commissioner of Insurance MlchaelJ.Sabbagh Fourth Floor Superintendent of BanKs M. D. Borthlck Henry A. Millin 106 State Office Building Commissioner of Insurance Borden Building, 14th Floor Commissioner of Financial Institutions Lieutenant Governor Denver, Colorado 80203 Sprlngfle!d, illinois 62767 100 Cambridge Street (303) 866-3201 (217) 782-4515 180 East Broad Street 10 West Broadway, Suite 331 Chairman of the Banking Board Boston, Massachusetts 02202 , J ~ ; (617) 727-3333 i! Columbus, Ohio 43215 Salt Lake City, Utah 84101 Government House, Charlotte Amalie Joseph C. Mike Donald H. Miller P.O. Box 450 (614) 466-2932 (801) 533-5461 Insurance Commissioner Commissioner of Insurance Nancy A. Baerwaldt I: St. Thomas, Virgin Islands 00801 165 Capitol Avenue, Room 425 509 State Office Building Commissioner of Insurance i (809) 774-2991 State Office Building Indianapolis, Indiana 46204 '.048 Pierpont Street Hartford, Connecticut 06115 (317) 232-2386 P.O. Box 30220 (203) 566-5275 Lansing, Michigan 48909 Bruce W. Foudree (517) 374-9724 David Elliott Commissioner of Insurance Insurance Commissioner State Office Building, G23 Thomas L. O'Malley .. 21 The Green Ground Floor Acting Commissioner of Insurance Dover, Delaware 19901 Des Moines, Iowa 50319 500 Metro Square Building (302) 736-4251 (515) 281-5705 Fifth Floor St. Paul, Minnesota 55101 (612) 296-6907 , 61

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STATE INSURA.4CE REGULATORS ()

George Dale J.O. Wigen George A. Chaffee Commissioner of Insurance Commissioner of InSurance Commissioner of Insurance 1804 Walter Sillers Building Capitol BuildIng, Fifth Floor State Office Building P.O. Box 79 Bismarck, North Dakota 58505 Montpelier, Vermont 05602 Jackson, Mississippi 39205 (701) 224-2444 (802) 828-3301 (501) 354-7711 Robert L. Ratchford, Jr. James M. Thomson State Utility Commissions C. Donald Ainsworth Director of Insurance Commissioner of Insurance Director of Insurance 700 Jefferson Building 21 O~ Stella Court State utility commissions largely regulate the rates consumers pay for gas, electricity, intrastate telephone c 515 East High street P.O. Box 1157 i Columbus, Ohio 43215 to P.O. Bo.<690 Richmond, Vlrginls 23209 service, intrastate household goods moving, and, in some states, intrastate water and transportation rates. (614) 466-2691 1 Jefferson City, Missouri 65102 (804) 786-3741 (Interstate rates for these utilities and services are regulated by the Federal government.) Many state utility (314) 751-2451 Gerald Grimes Dick Marquardt commissions offer complaint handling services, and will sometimes conduc~investigations if numerous Insurance Commissioner complaints are received on a particular utility matter. t ' Elmer V. Omholt 408 Will Rogers Memorial Bldg. Insurance Commissioner Commissioner of Insurance Oklahoma City, Oklahoma 73105 Insurance BuildIng AQ 21 In addition, some states have appOinted utility consumer advocates who investigate consumer complaints Mitchell Building (405) 521-2828 Olympia, Washington 98504 P.O. Box 4009 (206) 753-7301 involving utilities, represent consumers who file formal complaints with state utility commissions, investi­ Helena, Montana 59601 Joseph M. Driscoll gate utility service where warranted, and represent the interests of consumers in rate proceedings of state Richard G. Shaw (406) 449-2996 Insurance Commissioner utility commissions. To find out if your state has such an advocacy office, contact the National Association Insurance Commissioner 15812th Street, NE of State Utility Consumer Advocates, c/o Florida Public Counsel, Room 4, Holland Bldg .• 'fallahassee, Walter D. Weaver Salem, Oregon 97310 2100 Washington Street, East Directorof Insurance (503) 378-4271 Charleston, West Virginia 25~,05 Florida 32304, Telephone (904) 488-9330. 301 Centennial Mall South (304) 348-3386 .. Michael Browne State Capitol Building L. Billy Joe Camp, President Joshua W. Martin, III, Chairman Larry J. Wallace, Chairman Commissioner of Insurance P.O. Box 9699 Ann J. Haney Alabama Public Service Commission Delaware Public Service CommissIon Indiana Public Service Commission Strawberry Square, 13th Floor l&! Lincoln, Nebraska 68509 CommIssioner of Insurance P.O. Box 991 1560S. DuPont Highway 901 State Office Building I Harrisburg, Pennsylvania 17120 , (402) 471-2201 ext. 238 123 West Washington Avenue Montgomery, Alabama 36130 Dover, Delaware 19901 Indianapolis, Indiana 46204 (717) 787-5173 Madison, Wisconsin 53702 (205) 832-3421 (302) 678-4247 Patsy Redmond (317) 232-2715 Thomas J. Caldarone, Jr. (608) 266-3585 Insurance Commissioner Carolyn S. Guess, Chairman Ruth Hanf.;lns-Nesbitt, Chairperson Andrew Varley, Chairman Insurance Commissioner Nye Building John T. Langdon Alaska Public Utilities Commission District of Columbia Public Service Iowa State Commerce Commission o Carson City, Nevada 89710 100 NQrth Main Street Insurance Commissioner 1100 MacKay Building Commission State Capitol (702) 885-4270 Providence, Rhode Island 02903 2424 Pioneer Avenue 338 Denali Street Cafritz Building Des Moines, Iowa 50319 (401) 277-2223 CheY,enne, Wyoming 82002 Anchorage, Alaska 99501 1625 Eye Street, NW Frank E. Whaland (515) 281-5309 Rogers T. Smith (307) 777-7401 (907) 276-6222 Washington, D.C. 20006 Insurance Commissioner Richard C. Loux, Chairman Chief Insurance Commissioner (202) 727-1000 169 Manchester Street Lyle L. Richmond Bud Tlms, Chairman Kansas State Corporation Commission P.O. Box 2005 2711 Middleburg Drive Acting Insurance Commissioner Arizona Corporation Commission Joseph P. Cresse, Chairman State Office Building Concord, New Hampshire 03301 P.O. Box 4067 Office of the Governor 1210 West Washington Street Florida Public Service Commission Topeka, Kansas 66612 (603) 271-2261 Columbia, South Carolina 29204 Pago Pago, American Samoa 96797 Phoenix, Arizona 85007 101 East Gaines Street (913) 296-3323 (803) 758-3266 (602) 255-3931 Fletcher Building Joseph F. Murphy Jose R. Rivera Tallahassee, Florida 32301 Marlin M. Volz, Chairman Commissioner of Insurance Henry J. Lussem, Jr. Insurance Commissioner N. M. Norton, Jr., Chairman Kentucky Public Service ..Commission Director of Insurance (904) 488-1234 201 East State Street P.O. Box 2796 Arkansas Public Service Commission 730 Schenkel Lane Trenton, New Jersey 08625 Insurance Building Agana, Guam 96910 400 Union Station Ford B. Spinks, Chairman P.O. Box615 (609) 292-5363 Pierre, South Dakota 57501 Markham and Victory Streets Frankfort, Kentucky 40602 (605) 773-3563 Juan Antonio Garcia Georgia Public Service Commission !.Ittle Rock, Arkansa!;72201 162 State Office Building (502) 564-3940 . Vincente B. Jasso Commissioner of Insurance (501) 371-1453 244 Washington Street, SW Superintendent of Insurance John C. Neff Old San Juan Station Ed Kennon, Chairman Atlanta, Georgia 30334 PERA Building, P.O. Drawer 1269 Commissioner of Insurance P.O. Box 3508 John E. Bryson, President Louisiana Public Service Commission (404) 656-4501 Santa Fe, New Mexico 87501 114 State Office Building San Juan, Puerto Rico 00904 California Public Utilities Commission One American Place, Suite 1630 (505) 827-2451 1 Nashville, Tennessee 37219 (809) 724-6565 Qlllfornia State Building Albert Q. Y. Tom, Chairman Baton Rouge, Louitoiana 70804 (615) 741-2241 350 McAllister Street , Albert B. Lewis HawaII Public Utilities Commission (504) 342-4404 Henry A. Millin San Francisco, California 94102 William P. Daves,Ghairman 1164 Bishop Street, Suite 911 Superintendent of Insurance Commissioner of Insurance .. (415) 557-1487 Ralph H. Gelder, Chairman Honolulu, HawaII 9.6813 Two World Trade Center Commission on Insurance P.O. Box 450, Charlotte Amalie Maine Public Utilities Commission (808) 548-3990 New York, New York 10047 1110 San Jacinto Boulevard St. Thomas, VIrgin Islands 00801 Edythe S. Miller, Chairman State House (212) 488-4124 Austin, Texas 78786 (809) 774-2991 Colorado Public Utilities Commission Perry SWisher, President Augusta, Maine 04333 (512) 475-3726 500 State Services Building John R. Ingram Idaho Public Utilities Commission (207) 289-3831 1525 Sherman Street Commissioner of Insurance RogerC.Day Statehouse Denver, Col()rado 80203 Thomas J. Hatem, Chairman Dobbs Building, P.O. Box 26387 Commissioner of Insurance BOise, Idaho 83720 (~103) 866-3154 Maryland Public Service Commission Raleigh, North Carolina 27611 326 South 5th East (2013) 334-~143 American Building (919) 733-7343 Salt Lake City, Utah 84102 J,ohn T. Downey, Chairman Michael V. Hasten, Chairman 231 East Baltimore Street (801) 533-5611 Connecticut Public Utilities Control IlI!nois Commerce Commission Baltimore, Maryland 2120~; Authority Leland Building (301) 659-6000 i; State Office Building 527 East Capitol Avenue , 165 Capitol Avenue Springfield, illinois 62706 Hartford, Connecticut 06115 (217) 782-7295 (2:03) 566-7384 ,

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STATE UTILiTY COMMISSIONS ______~J.I'\.\\'thll ii

:\,1>[: I Doris R. Pote, ChaIrman Richard P. MOl'ltd\(r.I, Chairman George M. Cowden, Chairman Massachusetts Department of Public New Mexico PlJbllcService Commission Texas Public Utility Commission Utlll.les Bataan Memorli:tl Building 7800 Shoal Creek Boulevard, Suite 400N 100 Cambridge Street Santa Fe, New l\.IIe}tlco 87503 Austin, Texas 78757 Boston, Massachusetts 02202 (5Q!'\) 827 -2B27 (512) 458-0100 (617) 727-3500 Paul L. Gioia, Chairman Milly O. Bernard, Chairman Daniel J. Demlow, Chairman New York Public Service Commission Utah Public Service Commission State Weights and Measures Offices Michigan Public Service Commission Empire State Plaza 330 East Fourth South Street Albany, New¥ork 12223 Mercantile Building Salt Lake City, Utah 841'~I1 Weights and measures offices enforce weights and measures laws and regulations to ensure that commer­ 6545 Mercantile Way, P.O. Box 30221 (518) 474-7080 (801) 533-551~ . ~) Lansing, Michigan 48909 cial transactions are fair and accurate. These offices check the weights of packaged products and the Robert K. Kogt;!r, Chairman V. Louise MhCarren, Ch£tirman (517) 373-3244 North Carolina Utllities Commission accuracy of weighing and measuring devices such as supermarket scales, gasoline pumps, taxicab meters, Vermont pJlblic Service Board and rental car odometers. Roger L. Hanson, Chairman 430 North Salisbury Street 120 State street Dobbs Building Minnesota Public Utilities Commission State Office Building Contact your weights and measures office if you believe you have purchased a short-weight package or 780 American Center Building Raleigh, North Carolina 27602 Montpelier, Vermont 05602 (91S) 733-4249 ' think a weighing or measuring device is inaccurate. The following offices are part of state governments. It is 160 East'Kellogg Boulevard (892) 828-2319 st. Paul, Minnesota 55101 Richard A. Elkin, President possible that your county or city also has a weights and measurements office. Local offices can often be Thomas P. HarWOOd, Jr., Chairman , ~.. (612) 296-7124 North Dakota Public Service Commission locateci in the city or county government sections of your telephone directory under headings such as State Capitol Building Virginia State Corporation Commission "weights and measures," "standards," "consumer protection," or "consumer affairs." Norman A. Johnson, Jr., Chairman Bismarck, North Dakota 58505 Jefferson Building, P.O. Box 1197 Mississippi Public Service Commission (701) 224-2400 Richmond, Virginia 23209 19th Floor, Walter Siliers State Office (804) 786-3608 Building ,- William S. Newcomb, Jr., Chairman E. Stagg, Director John T. Bennett, Chief Sidney A. Colbrook, Weights and Robert W. Bratton, Chairman Weights and Measures Division Weights and Measures Division Measures Program Manager P.O. Box 1174 Ohio Public Utilities Commission Washington Utilities and Transportation Alabama Department of Agriculture Department of Consumer Protection Bureau of Product Inspection and Jackson, Mississippi ~205 375 South High Street Commission P.O. Box 3336 State Office Building, Room G-17 Standards (601) 354-7474 Columbus,OhioA3215. (614) 466-3016 Highways-Licenses Building Montgomery, Alabama 36193 Hartford, ConnecUcut 06115 Department of Agriculture Charles J. Fraas, Jr., Chairman Olympia, WashIngton 98504 (205) 832-6767 (203) 566-4778 and 566-5230 Emmerson Building, State Fairground Hamp Baker, Chairman Missouri Public Service Commission (206) 753-6423 Springfield, Illinois 62706 Oklahoma Corporation Commission Joseph Swanson, Chief Eugene Keeley, Supervisor Jefferson Building L. (217) 782-3817 Jim Thorpe Office Building E. Dandridge McDonald, Chairman Weights and Measures Section Office of Weights and Measures P.O. Box 360 Oklahoma City, Oklahoma 73105 West Virginia Public Service Commission Department of Agriculture Robert W. Walker, Directorof Weights and i Jefferson City, Missouri 65101 Department of Commerce and Economic .' (405) 521-2267 Room E-217, Capitol Building Development Drawer D Measures (314) 751-3243 Charleston, West Virginia 25305 Dover, Delaware 19901 State Board of Health John J. Lobdell P.O. Box 10-1686 (304) 348 .. 2182 (302) 736-4824 1330 West Michigan Street Gordon E. Bollinger, Chairman Oregon Public Utility Commissioner Anchorage, Alaska 99511 Montana Publi6\Service Commission (907) 345-3886 Indianapolis, Indiana 46206 300 Labor and Industries Building Earl E. Maxwell, Chief 122711th Aven{le Stanley York, Chairman (317) 633-0350 Salem, Oregon 97310 Patricia Fullinwider, Chief Weights, Measures and Markets Division Helena, MOIJ"ana 59601 Wisconsin Public Service Commission (503) 378-6666 Arizona Weight~ and Measures Division 1110 U Street, S.E. James O'Connor, Supervisor (406) 449-~a17 432 Hill Farms State Office Building 3039 West Indian School Road Washington, D.C. 20020 Weights and Measures Division Susan M. Shanaman, Chairman Madison, Wisconsin 53702 " Haroldd.'Slmpson, Chairman Pennsylvania Public Utility Commission Phoen lx, Arizona 85017 (202) 767-7923 Department of Agriculture (808) 266-1241 Negdska Public Service Commission (602) 255-5211 HenryA. Wallace Building P.O. Box 3265 Sydney D. Andrews, Director 3p'iCentennial Mall South Harrisburg, Pennsylvania 17120 John R. Smyth, Chairman Des Moines, Iowa 50319 Sam F. Hindsman, Director Division of Standards . /1'.0. Box 94927 Wyoming Public Service Commission (515) 281-5716 (717) 783-1740 Division of Weights and Measures Department of Agriculture and Consumer Lincoln, Nebraska 68509 Capitol Hill Building ! Edward F. Burke, Chairman Department of Commerce Services John L. O'Neill, State Sealer (402) 471-3101 . i Rhode Island Public Utilities Commission 320 West 25th Street 4608 West 61 st Street Mayo Bul,lding-Lab Complex and Director Cheyenne, Wyoming 82001 , ! Roger C. Bos, Chairman 100 Orange Street Little Rock, Arkansas 72203 Tallahassee, Florida 32301 Kansas State Board of Agriculture Nevads Public Service Commission Providence, Rhode Island 02903 (307) 777-7427 (501) 371-1759 (904) 488-0645 Weights and Measures Division 505 East King Stree(;') (401) 277-3500 901 Kansas Avenue Galo E. Camacho, Chairman Ezlo Delfino, Assistant Dlrectt)r O. D. Mullinax, Assistant Commissioner Carson City, Nevetia 89701 Topeka, Kansas 66612 Rudolph Mitchell, Chairman Guam Public Utilities Commission California Department of Food and Fuel and Measures Standards Division (702) 885-4180 (913) 296-3846 South Carolina Public Service Commission Ada Plaza Center, Suite 201 Agriculture 327 Agriculture Building 173 West Aspinall Avenue J. Michael Love, Chairman 111 Doctors Clrcie Division of Measurement Standards Capitol Square Ronald C. Egnew, Director New Hampshire Public Utilities P.O. Box 11649 Agana, Guam 96910 8500 Frultrldge Road Atlanta, Georgia 30334 Division of Weights and Mellsures !'" Commission Columbia, South Carolina 29211 'I. Country Code (671) 477-7220 Sacramento, California 95826 (404) 656-3605 ' Department of Agriculture l 1 B Old Suncook Road (803) 758-3621 Manuel Amadec Gonzalez, Chairman (916) 366-5119 George E. Mattimore 106 West Second Street I Frankfort, Kentucky 40601 Concord, New Hampshire 03301 Charlotte Fischer, Chairman Puerto Rico Public Service Commission Deputy Director of Measurement Leo Letey, Chief (502) 564-4870 (603) 271-2452 South Dakota Public Utilities Commission P.O. Box-Call Box CP Standards =\ Weights and Measures Section George H. Barbour, President Capitol Building Hato Rey, Puert.o Rico 00919 Department of Agrlcuiture P.O. Box 22159 Philip A. Stagg, Director New Jersey Board of Public Utilities Pierre, South Dakota 57501 (809) 751-5050 3125 Wyandot Honolulu, Hawaii 96822 Louisiana Weights and Measures (605) 224-3203 (808) 548-7152 1100 Raymond Boulevard Thomas W. Gibbs III, Chairman Denver, Colorado 80211 Department of Agriculture t\ Newark, New Jersey 07102 Frank D. Cochran, Chairman Virgin islands Public Services Commission (303) 866-2845 Lyman D. Holloway, Chief P.O. Box 44456 f (201) 648-2026 Tennessee Public Service Commission P.O. Box 40 Bureau of Weights and Measures Baton Rouge, Louislanll 70804 (504) 925-3780 C1-120Cordell HUll Building Charlotte Amalie, St. Thomas 2216 Kellogg Lane I Nashville, Tennessee 37219 , Virgin Islands 00801 Boise, Idaho 83702 I (615) 741-3125 (208) 334-2345 I I'. (809) 774-1291 "','-, 1 , ., '

STATE WEIGHTS AND MEASURES OFFICES STATE WEIGHTS AND MEASURES OFFICES

Gaylon Kennedy, Deputy State Sealer Knute D. Pennington Fred A. Thomas, Director Gunnar Magnuson, Chief Robert W. Probst, Director Maria A. Maldonado Bureau of Weights and Measures Chief Deputy State Sealer Bureau of Standard Wel9hts and Weights and Measures Section Bureau of Weights and Measures Assistant Secretary Bureau of Weights and Measures Measures Department of Agriculture, Food, and DairY and Food Division Wisconsin Department and Agriculture Bureau of Enforcement , Rural Resources Department of Agriculture Department of Agriculture Department of Agriculture Trade and Consumer Protection Department of Consumer Affairs State HousEl P.O. Box 11100 2301 N. Cameron Street 406 General Administration Building 801 West Badger Road, Box 8911 P. O. Box 41059, Minmas Station Augusta, Mahle 04333 Reno, Nevada 89510 'Harrisburg, Penns~!lvanla 17110 Olympia, Washlngtor. 98504 Madison, Wisconsin 53708 Santurce, P.uerto Rico Q0940 (702) 784-6413 (717) 787-9089 . (207) 289-3841 (206) 753-5059 and 753-0277 (608) 266-7241 (809) 726-7585 and 726-7555 Richard L. Thompson, Chief Walter J. Tusen, Chief Inspector Anthony Pellicclo, Administrator Kenneth S. Butcher, Director Elvin. R. Leeman Helen I. Joseph, Director Weights and Measures Section Bureau of Weights and Measures Mercantile-Weights and Measures Division of Consumer Protection Agriculture Products/Standard's Officer Consumer Services Administration Department of Agriculture Department of Agriculture Division Department of Labor Department of Agr!culture Golden Rock Shopping Center Room 3205, SYITIons Hall 85 Manchester Street, Park Plaza 470 Aliens Avenue 1900 Washington Street, East 2219 Carey Avenue Chrlstlansted College Park, Maryland 20742 Concord, New Hampshire 03301 Providence, Rhode Island 02905 Capitol Complex Cheyenne, Wyoming 82002 St. Croix, Virgin Islands 00820 (301) 454-3551 (603) 271-3700 (401) 277-2758 Charleston, West Virginia 25303 (307) 777-8321 (809) 773-2226 Edward H. Stadolnlk William J. Wolfe, Sr. Charles T. Smith, Director (304) 348-7890 Assistant Director of Standards State Superintendent Consumer Services Division Division of Standards State Office of Weights and Measures Department of Agrlclulture Executive Office of Consumer Affairs 187West Hanover Street P.O. Box 11280 o. bne Ashburton Place, Room 1115 Trenton, New Jersey 08625 Columbia, South Carolina 29211 ) Boston, Massachusetts 02108 (609) 292-4615 (803) 758-7478 ~) fJ (617) 727-3480 Fred A. Gerk, Chief Allen L. Christie Edward Heffron, Chief Standards and Consumer Services Administrative Assistant Food and Dairy Division Department of Agriculture Division of Commercial Inspection and Department of Agriculture P.O. Box 3170 Regulation Lewis Cass Building, Box 30017 Las Cruces, New Mexico 88003 State Capitol lansing, Michigan 48909 (505) 646-1616 Pierre, South Dakota 57501 (517) 373-1060 (605) 773-3177 John J. Bartfal, Director Edward Skluzacek, Director Bureau of Weights and Measures Dale Wilkinson, Director Division of Weights and Measures Building 7-A, State Campus Marketing Division 1015 Currie Avenue Albany, New York 12235 Department of Ag riculture Minneapolis, Minnesota 55403 (518) 457-3452 Box 40627, Melrose Station (612) 341-7200 Nashville, Tennessee 37204 David Smith, Director (615) 741-1561 James H. Spencer, Director Consumer Standards Division Consumer Protection Division Department of Agriculture Robert Champion, Director 1601 Walter Sillers Building P.O. Box 26056 Consumer Services Division P.O. Box 1609 Raleigh, North Carolina 27611 Department of Agriculture Jackson, MissiSSippi 39205 (919) 733-3313 Box 12847, Stephen F. Austin Building (601) 354 6258 Austin, Texas 78711 i - Bruce Niebergall, Director ') (512) 475··4304 J. W. Abbott, Director Department of Weights and Measures ;,"1 ! ~ :. Weights and Measures Division Public Service Commission Edison J. Stephens .~ Department of Agriculture State Capitol Supervisor of Weights anu Measures i P.O. Box 630 Bismarck, North Dakota 58505 state Department of Agriculture ~ Jefferson City, Missouri 65102 (701) 224-2400 5757 South 320 West I (314) 751-4278 Kenneth R. Adcock, Chief Murray, Utah 84107 I Gary L. Delano, Administrator Division of Weights and Merulures (801)533-5459 i Division of Business and Professional Department of Agriculture Trafford F. Brink, Director , f Ucensing 8995 East Main Division of Weights and Measures and .'" I Bureau of Weights and Measures Reynoldsburg, Ohio 47068 Retaillnspection, f 1434 9th Avenue ,(614) 866-5361 Department of Agriculture ~ Helena, Montana 59620 George W. Parker, Director 116State Street t (406) 449-3'163 Marketing Industry Division Montpelier, Vermont 05602 . "f. John W. Alloway, Director Oklahoma State Department of (802) 828-2436 0 r Division of Weights and Measures Agriculture I Department of Agriculture 122 Capitol Building ~~;~t:'a~~~~!~~~;:I~~~tion :.j 301 Centennial Mall South, 4th Floor Oklahoma City, Oklahoma 73105 D t f I I i",,\.' P.O. Box 94947 (405) 521-3861 epar ment 0 Agr cu ture and Consumer ' •• ~~~ , Uncoln, Nebraska 68509 KendrickJ. Simila, Administrator P.O. Box 1163, Room 403 '~"l 'I' (402) 471-2341 Weights and Measures Division Richmond, Virginia 23209 -"1 . Department of Agriculture (804) 786-2476 ' -I' : 635 Capitol Street, N.E.\~ . Salem, Oregon 97310 ',;~ (503) 378-3792 I !I' ' '''§ , '.,,' 67

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Better Business Bureaus Ii I,

I' I United States Bureaus

Alabama 1401 21st Street, Suite 305 1901-B West Eleventh Street, P.O. Box Sacramento, California 95814 4085 I 2026 Second Avenue N., SuIte 2303 Wilmington, Delaware 19807 Birmingham, Alabama 35203, " (916) 443-6843 (302) 652-3833 (205) 323-6127 4310 Orange Avenue Central Bank Bldg., Suite 410 San Diego, California 92105 District of Columbia West Side Square (714) 283-3927 1334 G Street, N.W., Prudential Bldg., 6th Floor P.O. Box 383 (35804) 2740 Van Ness Avenue, #210 Washington, D.C. 20005 Huntsville, Alabama 35801 San Francisco, California 94109 (202) 393-8000 (205) 533-1640 (415) 775-3300 Florida 307 Van Antwerp Building P.O. Box 8110 8600 NE-2nd Ave. Mobile, Alabama 36602 San Jose, California 95155 Miami, Florida 33138 (205) 433-5494 (408) 298-5880 (305) 757-3446 60 Commerce Street, Suite 810 20 North San Mateo Drive, P.O. Box 294 3015 Exchange Court Montgomery, Alabama 36104 San Mateo, California 94401 West Palm Beach, Florida 33409 (~05) 262-2390 (415) 347-1251, 52, 53 (305) 686-2200 Arizona P.O. Box 746, Geo~gia 4428 North 12th Street Santa Barbara, California 93102 212 Healey Building, 57 Forsyth Street, Phoenix, Arizona 85013 (805) 963-8657 N.W. I (602) 264-1721 , ' 1111 North Center Street Atlanta, Georgia 30335 100 East Alameda Street, Suite 403 Stockton, California 95202 (404) 688-4910 '( j o~ Tucson, Arizona 84701 (209) 948-4880 Inquiries (602) 622-7651 P.O. Box 2085 \ ~: ,] Complaints 622-7654 17662 Irvine Boulevard, Suite 15 Augusta, Georgia 30903 'l~\ Tustin, California 92680 (404) 722-1574 '\ ~ Arkansas \' " Inq. (714) 544-5842 " , Martin Theatre Bldg. " 1216 South University Compo 544-6942 T ~ : Little Rock, Arkansas 72204 1320 Broadway, Suite 250 , ~I (501) 664-7274 Colorado Columbus, Georgia 31902 • l iQ (404) 324-0712, 13 , California 524 South Cascade ~, I I. 0 Colorado Springs, Colorado 80903 P.O. Box 13956 I, 705 Eighteenth Street (303) 636-1155 " Bakersfield, California 93301 Savannah, Georgia 31406 (805) 322-2074 841 Delaware Street (912) 234-5336 Denver, Colorado 80204 1265 North La Cadena HawaII (303) 629-1036 Colton, California 92324 677 Ala Moana Boulevard, Suite 602 (714) 825-7280 C'onnecticut Honolulu, Hawaii 96813 Fairfield Woods Plru:a, 2345 Black Rock (808) 531-8131, 32, 33 413 T.W. Patterson Building Turnpike Fresno, California 93721 P.O. Box 11414 i: Fairfield, Connecticut 06430 c Lahaina, Maul, Hawaii 96761 'I (209) 268-6424 '(203) 368-6538 (808) 8£.7-4000 639 South New Hampshire Avenue, 250 Constitution Plaza 3rd Floor ' Idaho Hartford, Connecticut 06103 Idaho Building, Suite 324 Los Angeles, California 90005 (203) 247-8700 (213) 383-0992 Boise, Idaho 83702 (208) 342-4649 , 35 Elm Street, P.O. Box 2015 360 22nd Street, EI Dorado Building New Haven, Connecticut 06506 o Oakland, California 94612 Illinois (203) 787-5788 (415)839-5900 35 fEast Wacker Drive Delaware Chicago, Illinois 60601 74-273 1/2 Highway 111 20 South Walnut Street, P.O. Box 300 Inquiries (312) 346-3868 Palm Desert, California 92260 Milford,. Delaware 19963 Complaints 346-3313 , (714) 346-2014 (302) 856-6969 69 Preceding page b'~"k a

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BETTER BUSINESS BUREAUS BETTER BUSINESS BUREAUS /1

109 S.W. Jefferson Street, Suite 305 844 S. Fourth Stmet Michigan Monmouth County North Carolina Pennsylvania Peoria, illinois 61602 Louisville, Kentucky 40202 150 Michigan Avenue 536-6306 29 1/2 Page Avenue 528 North New Street, Dodson Building (309) 673-5194 (502) 583-6546 Detroit, Michigan 48226 Asheville, North Carolina 28801 Bethlehem, Pennsylvania 18018 Middlesex, Somerset and Hunderton (313) 962-7566 (704) 253-2392 (215) 866-8780 Indiana Louisiana Counties 118 South Second Street, P.O. Box 405 2055 Wooddale Blvd. 1 Peoples Building 297-5000 Commerce Center, Suite 1300 53 N. Duke !?t. Elkhart, Indiana 46515 Baton Rouge, Louisiana 70806 Grand Rapids, Michigan 49503 Charlotte, North Carolina 28202 Lancaster, Pennsylvania 17602 " 34 Park Place .- . (219) 293-5731 (504) 926-3010 (616) 774-8236 (704) 332-7152 Newark, New ,Iersey 07102 (717) 291-1151 Holland/Zeeland Toll Free, York Co. Resident Old Courthouse Center, Rm. 310 300 Bond St., Box 9129 (201) 643-3025 3608 West Friendly Avenue, Evansville, Indiana 47708 (616) 772-6063 846-2700 Houma, Louisiana 70361 P.O. Box 2400 (812) 422-6879 Muskegon 2 Forest Avenue (504) 868-3456 Greensboro, North Carolina 27410 1218 Chestnut Street (616) 722-0707 Paramus, New Jersey 07652 (919) 852-4240, 41, 42 Philadelphia, Pennsylvania 19107 1203 Webster Street 804 Jefferson Street, P.O. Box 3651 (201) 845-4044 Minnesota (215) 574-3600 Fort Wayne, Indiana 46802 Lafayette, Louisiana 70502 100 Park Drive Building, Suite 203, 1745 University Avenue 1721 Route 37 East (219) 423-4433 (318) 234-8341 P.O. Box 12033 610 Smithfield Street St. Paul, Minnesota 55104 Toms River, New Jersey 06753 Research Triangle Park, North Carolina Pittsburgh, Pennsylvania 15222 2500 West Ridge Road, Calumet 1413 Ryan Street, Suite C, P.O. Box 1681 (612) 646-4637 (201) 270-5577 Township Lake Charles, Louisiana 70602 27709 (412) 456-2700 Mississippi New Mexico (919) 549-8221 Gary, Indiana 46408 (318) 433-1633 Brooks Building P.O. Box 2090 2921 Carlisle, N.E. (219) 980-1511 The First Union National Bank Building Scranton, Pennsylvania 18503 141 De Siard Street, 141 ONB Bldg., Jackson, Mississippi 39205 Albuquerque, New Mexico 87110 Winston-Salem, North Carolina 27101 (717) 342-9129 15 East Market Street Suite 503 (601) 948-4732 (505) 844-0500 Indianapolis, Indiana 46204 Monroe, Louisiana 71201 (919) 725-8348 Puerto Rico (317) 637-0197 (318) 387-4600 Missouri 2120 East 20th Street 906 Grand Avenue Farmington, New Mexico 87401 Ohio P.O. Box BBB, Fernandez Juncos Station 204 Iroquois Building 301 Camp Street, Suite 403 Kansas City, Missouri 641106 (505) 325-1136 P.O. Box F 596 San Juan, Puerto Rico 00910 Marion, Indiana 46952 New Orleans, Louisiana 70130 (816) 421-7800 Akron, Ohio 44308 (809) 724-7474 (317) 668-8954 (504) 581-6222 Santa Fe Division, 227 East Palace (216) 253-4590 Cable: BEBUSBU Mansion House Center, 440 N. Fourth Avenue, SUite C Ball State Univ. BBB, Whitlnger Bldg., 320 Milam Street Street Santa Fe, New Mexico 87501 500 Cleveland Avenue, North Rhode Island Rm.160 Shreveport, Louisiana 71101 St. Louis, Missouri 63101 (505) 988-3648 Canton, Ohio 44702 248 Weybosset Street Muncie, Indiana 47306 (318) 221-8352 (314) 241-3100 (216) 454-9401 Providence, Rhode Island 02903 (317) 285-6375 (Texarkana residents call) (214) 792-7691 New York (401) 272-9800 P.O. Box 4331, GS 319 65806 775 Main Street 26 East Sixth Street 230 West Jefferson Boulevard Maryland Hollard Bldg., Park Central Buffalo, New York 14203 CinCinnati, Ohio 45202 Tennessee South Bend, Indiana 46601 401 North Howard Street Springfield, Missouri (716) 856-7180 (513) 421-3015 716 James Building, 735 Broad Street (219) 234-0183 Chattanooga, Tennessee 37402 Baltimore, Maryland 21201 (417) 862-9231 1720 Keith Building (301) 685-6986 435 Old Country Road (615) 266-6144 105 S. Third Street Nebraska Long Island (Westbury), New York 11590 Cleveland, Ohio 44115 Terre Haute, Indiana 47801 6917 Arlington Road 719 North 48th Street (516) 334-7662 (216) 241-7678 P.O. Box 3608 (812) 234-7749 Bethesda, Maryland 20014 Lincoln, Nebraska 68504 Knoxville, Tennessee 37917 257 Park Avenue, South 527 South High Street (301) 656-7000 (402) 467-5261 (615) 522-2139 Iowa New York, New York 10010 Columbus, Ohio 43215 (614) 221-6336 619 Kahl Building Massachusetts 417 Farnam Building, 1613 Farnam Street Inq. & Compo (212) 533-6200 1835 Union, Suite 202, Box 41406 Memphis, Tennessee 38104 Davenport, Iowa 52801 8 Winter Street Omaha, Nebraska 68102 Other 533-7500 15 East Fourth Street, Suite 209 (901) 272-9641 (319) 322-0782 Boston, Massachusetts 02108 (402) 346-3033 Dayton, Ohio 45402 (617) 482-9151 257 Park Ave., South (Harlem) 234 Insurance Exchange Building Nevada New York, New York 1001n (513) 222-5825 506 Nashville City Bank Building Nashville, Tennessee 37201 Des Moines, Iowa 50309 The Federal Bldg., Suite 1, 78 North 1829 East Charleston BoUlevard, (212) 533-6200 405 N. Huron Street (515) 243-8137 Street Suite 103 (615) 254-5872 1122 Sil;>ley Tower Toledo, Ohio 45604 Hyannis, Massachusetts 02601 Las Vegas, Nevada 89104 Benson Bldg., Suite 645, 7th & Douglas Rochester, New York 14604 (419) 241-6276 Texas (617) 771-3022 (702) 382-7141 Streets (716) 546-6776 903 Mahoning Bank Building 465 Cypress Duffy Bldg., Box 3275 Sioux City, Iowa 51101 316 Essex Street 372-A Casazza Dr., P.O. Box 2932 P.O. Box 149544501 Abilene, Texas 79604 120 East Washington Street (915) 677-8071 (712) 252-4501 Lawrence, Massachusetts 01840 Reno, Nevada 89505 Youngstown, Ohio 44503 Syracuse, New York 13202 (617) 687-7666 (702) 322-0657 (216) 744-3111 Kansas (315) 479-6635 518 Amarillo Building 501 Jefferson, Suite 24 908 Purchase Street Amarillo, Texas 79101 New Hampshire 209 Elizabeth Street Oklahoma Topeka, Kansas 66607 New Bedford, Massachusetts 02745 One Pillsbury Street 606 N. Dewey (806) 374-37351) Utica, New York 13501 (913) 232-0454 (617) 999-6060 Oklahoma City, Oklahoma 73102 Concord, New HampshIre 03301 (315) 724-3129 American Bank T~"~r, Su!ti:l720 (603) 224-1991 (405) 239-6081, 82, 83 300 Kaufman Bldg. 293 Bridge Street, Suite 324 Austin, Texas 787Q1 158 Westchester Avenue Wichita, Kansas 67202 Springfield, Massachusetts 01103 4833 South Sheridan, Suite 412 (512) 476-6943 New Jersey White Plains, New York 1:J601 (316) 263-3146 (413) 734-3114 Tulsa, Oklahoma 74145 836 Haddon Avenue, P.O. Box 303 (914) 428-1230, 31 P.O. Box 2988 / 1/\ 32 Franklin Street, P.O. Box 379 Collingswood, New Jersey 08108 (918) 664-1266 Beaumont, T~xas 1'77'04 ' Kentucky 120 E. Main Worcester, Massachusetts 01601 (609) 854-8467 (713) 835-53~'{l I) 1523 North Limestone Wappinger Falls, New York 12590 Oregon (617) 755-2548 , Lexington, Kentucky 40505 Mercer County (914) ::97..,~550 623 Corbett Building 202 Varisco Bu'ilding (606) 252-4492 Cranbury, New Jersey 08512 Portland, Oregon 97204 Bryan, Texas 77801 (609) 586-1464 (503) 226-3981 (713) 823-8148

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BETTER BUSINElSS BUREAUS

109 N. Chaparral, Suite 101 646 A Crystal Tower, 145 West Campbell New Brunswick Corpus ChrIsti, 'fexas 78401 Avenue, SW Box 1002,331 Elmwood Dr., Suite 2 Roanoke, Virginia 24011 Moncton, New Brunswick E1C-8P2 ., " (512) 888-5555 (703) 342-3455 (506) 854-3330 1511 Bryan Street .L Dallas, Texas 75201 Washington Newfoundland (214) 747-8891 2332 Sixth Avenue P.O. Box 516, 2 Adelaide Street Corporate Consumer Conta:cts Seattle, Washington 98121 St. John's, Newfoundland A1C 5K4 2501 North Mesa Street, Suite 301 (206) 622-8067, 68 (709) 722-2222 EI Paso, Texas 79902 American Can Company (915) 533-2431 N. 214 Wall Nova Scotia A&W Beverages, Inc. Alaska Airlines, Inc. Spokane, Washington 99201 P.O. Box 2124,1722 Granville Street Subsidiary of United Brands Co. Box 68900 2C8 American Lane 709 Sinclair Building, 106 West 5th Greenwich, Connecticut 06830 (509) 747-1155 Halifax, Nova Scotia B3J 3B7 1271 Avenue of th'e Americas Seattle, Washington 98188 Street (902) 422-6581 New York, New York 10020 (206) 433-3295 (203) 552-2054 Fort Worth, Texas 76102 950 Pacific Avenue 'I CONTACT: Barbara C. Manley (212) 397-4442 CONTACT: Timothy Orklns (817) 332-7585 Tacoma, Washington 98402 Ontario 1P Manager, Consumer Affairs CONTACT: Terry V. Seymour Manager, Consumer Affairs (206) 383-5561 170 Jackson Street, East P.O. Box 7499 Public Relations and Consumer Affairs American Express Hamilton, Ontario L8N 1 L4 Alberto-Culver Co. Inc. Houston, Texas 77008 Manager American Express Plaza P.O. Box 1584,424 Washington Mutual (416) 526-1119 2525 Armitage Avenue New York, New York 10004 (713) 868-9500 Bldg. AT&T Melrose Park, illinois 60160 '1 (212) 323-2000 Yakima, Washington 98907 354 Charles Street, East 295 N. Maple Avenue (312) 450-3163 1015 15th Street, P.O. Box 1178 (800) 327 -430Cl (509) 248-1326 Kltchener, Ontario N2G 4L5 Basking Ridge, New Jersey 07920 CONTACT: Michelle Evans Lubbock, Texas 79401 CONTACT: Martin J. Hummel (519) 579-3080 (201) 221-6606 Consumer Relations Dept. (806) 763-0459 Wisconsin Manager, Consumer Relations 740 North Piankinton Avenue 71 Bank Street, Suite 503 CONTACT: Dwight Johnson Alcon L9.'American Airlines First & Merchants Bank Building, (604) 682-2711 Venezuela CONTACT: Melinda J. Lazor CONTACT: Richard D. Hughes P.O .. Box 61616 Suite 620 Avenlda EI Cafetal, Edlficlo "ClEM I," Manager, Corpl,rate & Consumer Affairs Staff Director, Customer Re!atlonn 300 Main Street, E., P.O. Box 3548 635 Humboldt Street, Rm. M-37 Piso 1, #85 DFW Airport, Texas 75261 Alrwlck Industries Inc. ARA Manufllcturlng Company Norfolk, Virginia 23514 Victoria, British Columbia V8W 1A7 Tel: 323117 (214) 355-2131 Airwick Consumer Products Division CONTACT: E. M. Dieringer P.O. Box87() (804) 627-5651 (604) 386-6348 Cable: BBBVEN 380 North Street Grand Prairie, Texas 75050 Peninsula area Director, Consumer Relations () Manitoba Teterboro, New Jersey 07608 (214) 641-31:30 (804) 851-9101 365 Hargrave Street, Room 204 (201) 933-8200 CONTACT: Dan L. Kelly 4020 West Broad Street Winnipeg, Manitoba R3B 2K3 CONTACT: Helen L. Becker M;:mager, Consumer Relations Richmond, Virginia 23230 (204) 943-1486 Coordinator, Consumer Affairs (804) 355-7902 , c 73

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Armstrong Rubber British Airways Carrier Air Conditioning Co. Colgate·Palmolive., Corning Glass Works Denny's Restaurants 500 Sargent Drive 245 Park Avenue Post Office Box 4808 300 Park Avenue ' Consumer Service Department 14256 E. Firestone Blvd. New Haven, Connecticut 06511 New York, New York 10167 Syracuse, New York 13221 New York, New York 10022 HP EB·2 La Mirada, California 90637 (203) 562-1161 (212) 878-4704 (315) 432-7651 (212) 751-1200 Corning, New York 14830 (714) 521-4152 CONTACT: Allyn C. Gossner CONTACT: Helen P. Mohan C/?NTACT: customer Assurance Dept. CONTACT: Kathleen M. FitZsimmons (607) 974-8219 CONTACT: Judi Kyte Director, Consumer Affairs Customer Relations Manager, USA Castle & Cooke Foods Manager, ConSUmer AffaIrs CONTACT: James I. Seeley Manager, CUlltomer Relations Armstrong World Industries Broadway Department Stores 50 California Street Colonial Penn Insurance Company Consumer Intelllgonce Center, Inc. Diners Club International Armstrong House 3880 No. Mission Road San Francisco, California 94111 5 Penn Center Plaza 250 West 57th Street, Suite 2514 #10 Columbus Circle Lancaster Square Los Angeles, California 90031 (415) 986-3000 Philadelphia, Pennsylvania 19103 ,_, New York, New York 10107 New York, New York 10019 Lancaster, Pennsylvania 17604 (213) 227-2440 CONTACT: Patricia Collier CONTACT: Katherine PllhuJ <"',I (212) 9~,1-7350 (212) 245-1500 (717) 397-0611 CONTACT: Charles A.Zahka Champion Spark Plug Company ColumbIa Gas DIstribution Companies CONTACT: Betty J. Saneholtz CONTACT: Robert S. Plummer Vice President & General Counsel CONTACT: Jane W. Deibler Brown·Forman Olstlllers Corp. P.O. Box 910 99 North Front Street Consumers United Group Association of Home Appliance P.O. Box 1080 Toledo, Ohio 43661 Columbus, Ohio 43215 2100 M Street, N.W. The Direct Sel!lng Association Manufacturers .. , Louisville, Kentucky 40201 (419) 535-2567 (614) 460-2568 Washington, D.C. 20063 1730 M Street, N.W. 20 North Wapker Drive (502) 585-1100 CONTACT: Service Supervisor, IJ CONTACT: James M. O'Sullivan (202) 872-5892 faShlngton, D.C. 20036 Chicago, Illinois 60606 CONTACT: Jean A. Worland Automotive Technical Services Dept. Vice President CON'f1(,CT: Judith Iliff (202) 293-5760 (312) 984-5848 Manager, Consumer Relations Charles of the Ritz Group, Ltd. Colum~/a House Coordinator, Consumer Research & ~, ~; CONTACT: Mario Brassi Manager/Government & Consumer Affairs CONTACT: James Nolan Budget Rent·A·Car Corporation 40 W. 57th Street 1211 Avenue ofthe Americas Conservation Vice President-Consumer Affairs 35 East Wacker Drive New York, New York 10019 New York, New York 10036 Continental Airlines, Inc. Doubleday & Co., Inc. Atlantic Richfield Company Chicago, illinois 60601 (212) 621-7416 (212) 975-4321 101 Continental Drive 501 Franklin Avenue ! A.P. 715 (312) 580-5000 CONTACT: Annamarie Gonda CONTACT: MauraO'Keefe EI Segundo, California 90246 Garden City, New York 115JO 515 So. Flower Street CONTACT: Director, Customer Relations Manager, Consumer Relations CONTACT: Marvin Long (516)294-4628 :1' Combined Insurance Company of America Manager, Customer Relations ;1 Los Angeles, California 90071 Bullova Watch Company Cheesebrough·Pond's, Inc. 5050 Broadway CONTACT: Robert J. Posch, Jr. (213) 646-7612 (213) 486-2165 Buliova Park 33 Benedict Piace Chicago, illinois 60640 Staff Counsel CONTACT: Julie B. Middleton II' ., Flushing, New York 11370 Greenwich, Connecticut 06830 (312) 275-8000 ext. 270 Copps Corporation The Dow Chemical Company Director of Consumer Affairs 'I ' (212) 335-6000 (203) 661-2000 CONTACT: John R. Stone 6120 University Avenue P.O. Box 68511 , I F Vice President and Director Consumer :" I Atlas Van LInes CONTACT: Inquiries only (don't send CONTACT: Beth Allen P.O. Box 5403 Indianapolis, Indiana 46268 1212 SI. George Road prodUcts) Director Consumer Affairs Affairsllnternal Market Conduct Madison, Wisconsin 53705 (317) 873-7550 Evansville, Indiana 47736 Mr. Clair Shenk Chevron U.S.A., Inc. Conalr Corporation (608) 238-4104 CONTACT: Nancy R. Collinson (812) 424-2222 General Manager, Service P.O. Box 773 11 Executive Avenue CorneH·Dublller Electronics Manager of Consumer Communications CONTACT: J. R. Patterson Burlington Industries San Francisco, California 94120 Edison, New Jersey 08817 118 E. Jones Street The Drackett Products Company Vice President, Customer Service and Post Ot(lce Box 21207 CONTACT: William A. McCord (201) 287-4800 Fuguay-Varina, North Carolina 27526 5020Sprlng Grove Avenue Insurance GreensbOrO, North Carolina 27420 Manager, Community Relations and CONTACT: Shirely Merke (919) 552-2281 Ext. 118 Cincinnati, Ohio 45232 BMW of North America, Inc. (919) 379··2331 Public Affairs Director of Consumer Services CONTACT: Gregg C. Dodson (513) 632-1275 (See page 85) CONTACT: Doris Covington Chrysler Corporation Congoleum Corporation Cosmalr, Inc. CONTACT: Joy B. Moore Coordl~ator, Consumer Information Managerof Consumer Affair~ U.S. Borax & Chemical Corporation (See page 86) 195 Belgrove Drive 530 Fifth Avenue , ' i 3075 Wilshire Boulevard Caloric Corporation Church & Dwight Co., Inc. Kearny, New Jersey 07032 New York, New York 10036 Dunlop Tire and Rubber Corp. Los Angeles, California 90010 Topton, Pennsylvania 19562 P.O. Box 369 (201) 991-1000 (212) 840-3900 Box 1109 CONTACT: Manager, Consumer Affairs (213) 381-5311 (215) 682-4211 Piscataway, New Jersey 08540 CONTACT: Dr.A.John Penlcnak Buffalo, New York 14240 CONTACT: Steffine Miller CONJ'PICT: Paul Gagnon (201) 885-1220 Connecticut General Life Insurance Co. Vice President Corporate Affairs (716) 879-8258 Borden, Inc. CO:isumer Communications CONTACT: Joyce F. Srednickl Group Insurance Operations Cramer Products, Inc. CONTACT: Stephen Yanacl;)k 180 East Broad Street Hartford, Connecticut 06152 Dunlop Tire Division i Campbell Soup Company Cltlbank, N. A. P.O. Box 1001 I' Columbus, Ohio 43215 (203) 243-8811 Campbell Place 399 Park Avenue, 18th Floor (,lardner, Kansas 66030 D~wacelllnternationalinc. (814) 225-4511 CONTACT: Cecil A. Bethea : i Camden, New Jersey 08101 New York, New York 10043 CONTACT: Eileen Hertzler Berkshire Industrial Park CONTACT: Carole Albrecht Assistant Secretary (609j SS4-4000 (212) 559-0403 Culligan International Co. Bethel, Connecticut 06801 Manager, Consumer Communications CONTACT: Douglas Robinson Conoco Inc. (203) 792-2222 CONTACT: Nathanlal J. Sutton One Culligan Parkway ) ... Boston Edison Company Canada Dry Corporation Vice President, Customer Relations Box 2197 Northbrook, illinois 60067 CONTACT: Consumer Relations 800 Boylston Street Houston, Texas 77001 Department 100 Park Avenue Clalrol (312) 498-2000 Boston, Massachusetts 02199 (713) 965-1609 New York, New York 10017 345 Park Avenue CONTACT: Robert J. Burke Eastern Airlines, Inc. (617) 424-2448 CONi ACT: Eldon L. Saul Director, Consumer Affairs (212) 953-5900 New York, New York 10022 Miami International Airport CONTACT: DenaR. Lehman Coordinator, Distributor Relations CONTACT: Joyce Hintz (212) 644-3086 Del Monte Corporation (305) 873-3450 Consolidated Edison Company of New Miami, Florida 33148 Bradlees Stores Cannon Mills, Inc. CONTACT: Cathi Hunt P.O. Box 3575 1 Bradlees Circle York San Francisco, California 94119 CONTACT: Office of Consumer Affairs 1271 Avenue of the Americas Clorox Company Braintree, Massachusetts 02184 Room 1625·S (415) 442-4803 New York, New York 10020 P.O. Box 24305 Eastman Kodak Co., Inc. (617) 463-5377 4 Irving Place CONTACT: John B. Chinn (212) 957-2500 Oakland, California 94623 343 State Street o· CONTACT: Avis Derman New York, New York 10003 Manager, Trade & Consumer Services Rochester, New York 14650 , Carnation Company (415) 271-7283 Office of Consumer Affairs (212) 460-6905 Delta Air LInes, Inc. (716) 724-3213 5045 Wilshire Blvd. CONTACT: C. Kay Whitehurst CONTACT: Kenneth Kowald Brlstol·Myers Company Hartsfield Atlanta International Airport CONTACT: Carl S. Dumbald Los Angeles, California 90036 The Coca·Cola Company Director, Consumer Affairs 345 Park Avenue Atlanta, Georgia 30320 (213) 932-6000 310 North Avenue, N.W. New York, New York 10154 Cooper TIre & Rubber Company CONTACT: Consumer Affairs Department CONTACT: L E. Abramson Atlanta, Georgia 30313 (212) 644-2100 Lima & Western Avenue Manager, Consumer Relations Department (404) 898-2579 CONTACT: Lorna Corbett Findlay, Ohio 45840 CONTACT: Roger H. Nunley \ Corporate Communications (419) 423-1321 Manager, Consumer Affairs Department CONTACT: Jim Compton , 74 75

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CORPORATE CONSUMER CONTACTS CORPORATE CONSUMER CONTACTS ,'it!

Elaine Powers Figure Salons, Inc. Flat Motors of North American, Inc. Frigidaire (Parts & Service) GElrber Products Company The Grand Union Company Heublein, Inc. 105 West Michigan Street (See page 86) Post Office Box WC-4900 445 State Street . 100 Broadway 4 Farm Springs Drive Milwaukee, Wisconsin 53203 Dayton, Ohio 45449 Fn3mont, Michigan 49412 Elmwood Park, New Jersey 07407 Farmington, Connecticut 06032 Fleldcrest Mills ", (414) 273-2200 (513) 297-3596 (616) 928-2000 CONTACT: Don Vaillancourt (203) 677-7441 60 West 40th Street CONTACT: D::lbble St~nder CONTACT: Robert A. Marks CONTACT: Kathryn Hansen Vice President CONTACT: Betty Sue Ruchln New York, New York 10018 Consumer Relations Department Grocery Products Group (212) 536-1280 ' Director, Field Services and Customer Manager, Consumer Relations CorporC\te Communications and Relations· Consumer Affairs Electrolux Corporation CONTACT: Manager, Consumer Services G~:lrmalne Montell Cosmetlques Corp. Honda Motors, Inc. 3003 Summer Street Frontier Airlines, Inc. 40 West 57th Stree-,t Great Atlantic and Pacific Tea Co. (See page 85) Fingerhut Corporation I' Stamford, Connecticut 06905 8250 Smith Road New York, New York 10019 (contact local store manager) I 11 r,.1cLeland Road Hoover Company f (203) 359-3600 Denver, Coiorado 80207 (21,2) 582-3010 Ext. 158 Ii, St. Cloud, Minnesota 56395 Greyhound Lines, Inc. 101 East Maple CONTACT: Joseph J. Gannon, Jr. (303) 398-5151 CONTACT: Virginia Blake Greyhound Towe(- f ; (612) 252-3181 North Canton, Ohio 44120 " Vice President Consumer Affairs Administrator .~, CONTACT: Brucs Anderson CONTACT: Jack McGuire 111 West Clarendon Avenue (216) 499-9200 Ext. 294 , Encyclopaedia Britannica, lric. Directorof Consumer Affairs Giant Food Inc. Phoenix, Arizona 85077 CONTACT: Robert N.Crowie, Ii Firestone Tire & Rubber Company 425 N. Michigan Avenue P.O. Box 1804 (602) 248-5000 Director of Consumer Affairs i • P.O. Box 81120 Fruit of the Loom, Inc. Chicago, illinois 60611 Washington, D.C. 20013 CONTACT: Customer Relations ' Cleveland, Ohio 44181 1290 Avenue of the Americas Howard Johnson Company (312) 321-6700 (301) 341-4365 Department 800-S21-1252 (outside Ohio) New York, New York 10104 222 Forbes Road CONTACT: James F. Bruce CONTACT: Odonna Mathews (216) 379-7085 (inside Ohio call collect) (212) 581-2800 Groller Enterprises, Inc. Braintree, Massachusetts 02184 Director of Company Relations Consumer Advisor CONTACT: Jack B. Scarcllff CONTACT: Janet Rosati Sherman Turnpike (617) 848-2350 Entex,lnc. Director of Quality Control and Consumer Glb!IOnAppliance Coiporatlon Danbury, Connecticut 06816 CONTACT: Muriei Campbell (restaurants) First National Supermarkets, Inc. P.O. Box 2628 Services 1401 Van Delnse (203) 797-3500 Ext. 3688 Betty White (motor lodges) Flnast Superrnarkets and Plck·N·Pay Houston, Texas 77001 Gree1nville, Michigan 48836 CONTACT: Walter Spivey, Jr. Supermarkets Fuller Brush Company Hunt·Wesson Foods, Inc. .: (713) 654-5513 (616) 754-5621 Customer Service Manager 'I' 17000 Rocksfde Road Post Office Box 729 1645 West Valencia Drive I CONTACT: Emagene Burge CONTACT: Ronald Dubner L Cleveland, Ohio 44137 Westport Addition GTE Fullerton, California 92634 Home Service Director Manager, Consumer Relations CONTACT: Susan Barlow Great Bend, Kansas 67530 One Stamford Forum (714) 871-2100 Equlfalt Inc. Director; Consumer Center (316) 792-1711 ext. 288 The Gillette Company Stamford, Connecticut 06904 CONTACT: Lucy Belle King P.O. Box 4081 CONTACT: Customer Service Department Prudemtlal Tower Building (203) 357-2756 Manager, Consumer Relations Fisher Price Toys ~ I Atlanta, Georgia 30302 BostClO, Massachusetts 02199 CONTACT: Gladys K. Furphy East Aurora, New York 14052 GAF Corporation Ideal Toy Company i404) 885-8000 (617) 421-7327 (716) 687-3062 140W.51st Street Gulf 011 Company 184-10 Jamaica Avenue CONTACT: Director of Consumer Affaiis CONTACT: F. W. Adami, Jr. CONTACT: Sandy Werner New York, New York 10020 Credit Card Center Hollis, New York 12423 Estee Lauder, Inc. (21;!) 621-5377 Director, Consumer Affairs Post Office Box 51157 (212) 454-5000 ! ; ! : Consumer Affairs Department 767 Fifth Avenue ~"'H ACT: Audrey C. King Atlanta, Georgia 30302 CONTACT: Richard Klein Ii" Fleming Foods Co. GlmbElls New York, New York 10153 tJirectorof Consumer Affairs 800-241-9090 (outside Georgia) 1 Box 1160,120 E. 6th st. Broadway at 33rd Street International Multifoods (212) 572-4455 ,800-282-8966 (Inside Georgia) Topeka, Kansas 66601 General Electric Company New York, New York 10001 1200 Multifoods Bldg. , ,',I CONTACT: Theresa M. Sullivan CONTACT: Don S. Ulman ( (913) 233-2866 Appliance Park-WCE-316 (2121'594-3687 Minneapolis, Minnesota 55402 \~ Customer Affairs i: Ethan Allen, Inc. CONTACT: Carol D. Scroggins Louisville, Kentucky 40225 CONTACT: Selma Baum (612) 340-3410 Danbury, Connecticut 06810 (502) 452-3754 H. J. Heinz Ii CONTACT: Nancy Sweet 1 l Foley's Good ~Iousekeeplng Magazine (203) 734-8546 \ ' CONTACT: Jean F. Hopwood 1062 Progress Street Communications Manager, Consumer I, P.O. Box 1971 959 8th Avenue' II CONTACT: Administrator q~ Consumer Manager, Consumer Affairs New York, New York 10019 Pittsburgh, Pennsylvania 15212 Products Division Houston, Texas 77001 Affairs (412) 237-5740 I! ); (7i3) 651-6624 General Foods Corporation (212) 26,2-7430 International Playtex, Inc. CONTACT: Mrs. Frances Shoemaker . ~: l'aob Evans Famts CONTACT; Rick Braden 250 North Street CONTACT: Frederick B. Whitehead Box 728 ;3716 South High Street White Plains, New:''Ork 10625 Director-Consumer Affairs Manager, Consumer Relations 215 College Road Foodways National, Inc. P.O. Box 7863 Station G (914) 683-2736 Hershey Foods Corporation Paramus, New Jersey 07652 P.O. Box 41 The BF 1300drlch Company Columbus, Ohio 43207 CONTACT: Barbara Whitney 19 East Chocolate Avenue (201) 265-8009 BOise, IllinOis 83707 500 South Main Street (614( 491-2225 Hershey, Pennsylvania 17033 CONTACT: Lecn'1ard Berger (208) 383-6761 Genllral Mills, Inc. Akron, Ohio 44318 CONTACT: Dan Evans (717) 534-5362 Director, Consumer Affairs CONTACT: Kaye Gilchrist P.O. Box 1113 (216) 374-2000 Exxon Company, U.S.A. Minneapolis, Minnesota 55440 CONTACT: Consumer Affairs CONTACT: Sandra A. Bianchini I.T.&T. Ford Moior Company P.O. Box 2180 (612) 540-4295 Consumer Relations Department 320 Park Avenue (See page 87l Goodyear Tire & Rubber Co. Houston, Texas 77001 CONT t,CT: Mary Scholl Akron, Ohio 44316 Hertz Corporation New York, New York 10022 . \\ (713) 656-4845 Fotomat COI):,tm',Hon Consumer Response (216) 794-4941 660 Madison Avenue (212) 940-1540 CONTACT: Joseph V. Bres CON'T ACT: Lena M. Garofano 4829 North Lindberg General Motors Corporation CONTACT: M. C. Jenison New York, New York '10021 Manager, Consumer Affairs st. Louis, Missouri 63044 (See page 87) Director, Consumer Relations CONTACT: Director, Consumer Relations ITT Continental Baking Company 800-325-4089 Fanny Farmer Candy Shops W. R. Grace & Co. Heublein, Inc. Box 731, Halstead Avenue CONTACT: Mark Hall General Telephone & Electronics Corp. #4 Preston Court One Stamford Forum . Grace Plazl:l 330 New Park Avenue Rye, New York 10580 Customer Service (914) 899-0225 Bedford, Massachusetts 01730 Stamford, Connecticut 06904 11'14 Avenue of the Americas Hartford, Connecticut 06101 CONTACT: Muriel G. Adamy '800-225-1365 The R.T.French Company (203) 357-2075 New York, New York 10036 (203) 233-7531 CONTACT: Jane Brocklesby CONTACT: Louise Benson \; Manager of Consumer Affairs i; One Mustard Street CONTAC~': F. JameS Koch (212) 764-5E150 i Consumer Affairs Representative for Faultless.:starch/Bon Ami Co. P.O. Box 23450 Directorof Community Affairs CONTACT: Corinne A. Forti Jenn·Alr Corporation 102.') W. 8th Street Rochester, New York 14692 Director of Information Services Spirits 3035 Shadel and General Tire & Rubber Company (716) 482-8000 Indianapolis, Indiana 46226 Kansas City, Missouri 64101 One General Street CONTACT: E. R. Borroff (317) 545-2271 (816) 421-7075 Akron, Ohio 44329 Planning & Marketing Services Manager CONTACT: Joan M. Riley CONTACT: JudyWoolfolk (216) 798-2036 , CONTACT: Manager, Consumer Relations 77 76 ,

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CORPORATE CONSUMER CONTACTS ./ ':.- CORPORATE CONsuMER CONTACTS

Johnson & Johnson Baby Products Co. Kitchens of Sara Lee Life SEI~ers, Inc. Mat~el, Inc. Mego Corporation Miller Brewing Company 220 Centennial Avenue 500 Waukegan Road 40 West 57th Street 5150 Rosecrans 41 Madison Avenue 3939 West Highland Boulevard Piscataway, i"49W Jersey 08854 Deerfield, Illinois 60015 Neyt 'fork, New York 100t9 II Hawthorne, California 90250 New York, New York 10010 Milwaukee, Wisconsin 53208 (201) 524-8875 (312) 945-2525 Ext. 2300 (212) 621-7514 l (213) 644-0411 (414) 931-2140 CONTACT: Dorothy D. Matsu CONTACT: Barbara MacDonald CONTACT: Selma Geist (212) 532-6333 ( CONTACT: Tammy Longworth CONTACT: Donna Virga CONTACT: Kathleen D. Ryan Director, Consumer & Professional Supervisor, Consumer Services Consumer Relations Manager (,' 4 j'-', Manager, Consumer Affairs Services Consumer Relations Manager /1 Milwaukee Insurance K Mart Corporation Thomas J. Lipton, 1116. Mattei Toy Division Mercedes·Benz of North America, I,llc.'I P.O. Box 621 Johnson & Johnson Products, Inc. 3100 West Big Beaver Road 800 Sylvan Avenue The May Department Stores Company (See page 87) Mi'lwaukee, Wisconsin 53201 501 George Street Troy, Michigan 48084 Englewood Cliffs, New Jersey 076q2 (414) 271-0525 New Brunswick, New Jersey 08900 (313) 643-1022 (201) 567-8000 Kaufmann's Mennen Company 400 Fifth Avenue Morristown, New Jersey 07960 CONTACT: Theresa V. McKlnnon/' 800-352-4777 (inside New Jersey) CONTACT: Public Relations Office CONTACT: Marie McDermott II 800-526-2433 (OLltside New Jersey) Manager, Consumer Affairs Pittsburgh, Pennsylvania 15219 (201) 631-9000 Minnesota Mining and Manufacturing Kraft Incorporated CONTACT: Consumer Affairs Division (412) 232-2858 CONTACT: Mary Ann Moiner Center Retail Food Group Litton Microwave Cooking Produc;ts CONTACT: Jean C. Zehner Consumer Relations Administrator Building 225-2N I Johnson Wax Kraft Court 1405 Xenlut Lane North Vice President-Consumer Affairs Si. Paul, Minnesota 55144 1525 Howe Street Glenview, Illinois 60025 Minneapolis, M!nnesota55440 Mercury Marine r1 Mayfair/Foodtown Super~arkets, Inc. (612) 733-1385 v Racine, Wisconsin 53404 (312) 998-2000 aOO-328-3338 (outside Minnesota) 1939 Pioneer Road 681 Newark Aver-ue CONTACT: Audrey Pierce (414) 554-2800 CONTACT: Consumer Service 800-553-2354 (inside Minnesota) Fond du Lac, Wisconsin 54935 Ellzabeth, New Jersey 07208 Executive Director, Consumer Affairs CONTACT: Carol L. Hansen Department CONTACT: Customer Relations (414) 921-8220 Ext. 513 . Executive Director (201) 352-6400 CONTACT: O. L. Steele M&M/Mars The Kroger Company Department CONTACT: Jacqueline Keller High Street Karastan Mills P.O. Box 1309 Mervyn's Long Island Lighting Company II Director of Public Affairs Hackettstown, New Jersey 07840 1,Ivision of Fieldcrest Mills Inc. Houston, Texas 77001 250 Oid Country Road 25001 Industrial Bivd. II Mazda Motors of America (See page 87) (201) 852-1000 P.O. Box 130 (713) 820-7569 Hayward, California 94545 Mineola, Wisconsin 11501 ';1 CONTACT: Loretta Skinner Eden, North Carolina 27288 CONTACT: Linda Kay (415) 786-8341 (816) 228-2069 1\ The McCall Pattern Company Department of Consumer Affairs (919) 623-2141 CONTACT: Claire Bertoiotti Land O'Lakes, Inc. CONTACT: John A. Faller 230 Park Avenue CONTACT: Manager, Consumer Mobil Oil Corporation P.O. Box 116 Manager, Customer Relations New York, New York 10017 MetropOlitan Life Insurance Co. 3225 Gallows Road Relations (212) 880-2625 1 Madison Avenue Minneapolis, Minnesota 55413 Louis Rice, Inc. Fairfax, Virginia 22037 Keebler Company, Inc. CONTACT: Mary Marino New York, New York 10010 CONTACT: Arlene Stansfield P.O. Box 288 (703) 849-3986 1 Hollow Tree Lane I (212) 578-2544 Director, Consumer Affairs West Liberty, Iowa 52776 McCormick & Co., Inc. CONTACT: James A. Carhonetti o i ~ CONTACT: Bruce C. Hemer Elmhurst, Illinois 60126 (319) 627-212fl ! 414 Light Street Lederle Laboratories Moneysworth (312) 833-2900 Ext. 389 CONTACT: Lisa Baum·Waters Baltimore, Maryland 21202 Executive Assistant, Consumer Affairs Division of American Cyanamid Co. 251 West 57th Street CONTACT: Kathy Ous~;a Manager, Consumer Affaim (301) 547-6274 Michelin Tire Corporation Berdan Avent1s New York, New York 10019 CONTACT: Polly Murray One Marcus Avenue Kellogg Company Wayne, New Jersey 07470 Maaco Enterprises (212) 581-2000 Lake Success, New York 11042 235 Porter Street (201) 831-4618 381 Brooks Road McDonald's Corporation CONTACT: Manager of Customer Service Battle Creek, Michigan 49016 CONTACT: Dorothy Peterson Planje King of Prussia, Pennsylvania 19406 McDonald's Plaza (516) 488-3500 Ext. 2230 Montgomery Ward (616) 966-2000 Public Affairs Department - (215) 265-6606 Oak Brook, Illinois 60521 CONTACT: Martin J. Wertheim 1100 Connecticut Avenue, N.W. CONTACT: Consum.er Services CONTACT: J. Patricia Mooney' (312) 887-6198 (Call Collect) Manager, Consumer Relations Leewards Needleworks & Crafts Suite 530 Department 1200 St. Charles Rd. Director/Customer Relations CONTACT: Diane Klecka Michigan Bulb Company Ii Washington, D.C. 20036 j'~ Manager, Consumer Affairs Flower of the Month The Kelly·Springfield Tire Company Elgin, illinois 60120 May-tag Company o (202) 862-1360 I' 1950 Waldorf, N. W. I Kelly Road (312) 888-5860 NeWton, Iowa 50208 McGraw·HIII, Inc. CONTACT: Bonnie B. Wan Grand Rapids, Michigan 49550 Cumberland, Maryland 21502 CONTACT: Gayle A. Aull (615) 792-7000 Western Region Director, Washington Office (301) 777-6671 Manager, Consumer Services 8171 Redwood Highway (616) 453-5401 CONTACT:S. R. Payne Morse Electro Product Corporation CONTACT: Peter P. Falco Novato, California 94947 CONTACT: Valerie A. Beyer L'Eggs Brands, Inc. General Service Manager 3433 Morse Drive 0, (415) 897-5298 Midas International Kelvinator Appliance Company P.O. Box 748 Macy's New York Dallas, Texas 75137 423;' West 42nd Place r '" 4248 Kalamazo, S.E. Rural Hall, North Carolina 270~5 151 West 34th Street McGraw·HIII, Inc. (214) 337-4711 >., Chicago, Illinois 60632 Grand Rapids, Michigan 4950B (919) 725-2900 New York, New York 10001 Mid Continent Region CONTACT: Martin P. Doolan (312) 254-4500 (616) 455-9190 CONTACT: Pam Groce (212) 560-4092 Manchester Road Vice President, Manufacturing CONTACT: AI Hair Manchester, Missouri 63011 CONTACT: Ann Burke Lever Brothers Company CONTACT: Michael J. McPherson Morton Salt Manager, Consumer Services (314) 227-1600 Miles I.aborl!tories, Inc. 390 Park Avenue Vice President 110 N. Wacker Drive Consumer Produc~s Division Kemper Group New York, New York 10022 Magic Chef, Inc. McGraw· Hili, Inc. Chicago, Illinois 60606 P.O. Box 340 Long Grove, Illinois 60049 (212) 688-6000 740 King Edward Avenue Eastern Region (312) 621-5580 i (213) 540-2'122 Elkhart, Indiana 46515 CONTACT: Jane Creel Cleveland, Tennessee 37311 Princeton Road CONTACT: Mary Hesse·Senke, A.D. (219) 262-7604 \\ CONTACT: Jean Malcolm Consumer Nfalrs Manager (615) 472-3371 Hightstown, New Jel'sey 08520 Consumer Affairs Department ? Consumer Relations Manag~.r (2i~) 937-1211 CONTACT: Connie M. Kent Levitz Furniture Corporation CONTACT: Manager, Customer RelaticIOs Manager, Regulatory and Consumer NabiSCO, Inc, Kentucky Fried Chicken Mead Johnson & Ct). 1317 N. W. 1&7 Street The Ma,estlc Company Affairs East Hanover, New Jersey 07936 Dlvlf';ion of Heublein, Inc. Miami, Florida 33169 Evansville, Indiana 47721 (201) 884-0500 245 Erie Street Miles Laboratories, Inc. 1441 Gardiner Lane (305) 625-6421 (812) 426-6000 CONTACT: Marguerite A. Leahy I-!untington, Indiana 46750 Grocery Products Division Louisville, Kentucky 402=)2 CONTACT: Eleanor Pari Eckardt CONTACT: Rolland M. Eckels Manager, Consumer Services (819) 356-8000 7123 West 65th Street CONTACT: Shirley Topmiller Vice President/Consumer Relations CONTACT; David Keller Medi·Mart Stores Chicago, Illinois 60638 National Car Rental Systems, Inc. \ Kimberly·Clark Corporati9" Libby, McNeill & Libby, Inc. 391 0 Street (312) 458-6100 Minneapolis, Minnesota 55435 Neenah, Wisconsin 54956 200 S. Michigan Avenue Boston, Massachusetts 02210 CONTACT: Helen Wolcott Horton (612) 830-2121 Ext. 5200 (414) 721-5601 Chicago, Illinois 60604 (617) 463-7268 Director, Consumer Service CONTACT: Manager, Consumer Affairs ': , CONTACT: Donita L. Stobaugh (312) 341-4211 CONTACT: Bill Geralmo Director, Consumer Communications CONTACT: JoAnn Shurplt 78 , 79 1 . r- I ., ------.------~------:~.:~-..~+-~= . ~-=-~~~.~.-- ,.~-~;. ------.---.... "'---... ----~-.------..-.-. ------

() CORPORATE CONSUMER CONTACTS CORPORATE CONSUMER CONTACTS

Olson·Travelworld Ltd. Parker Pen Campany PhIlIlP~ Petroleum Company T~e Procter & Gr,amble Company Random House Post Office 92734 3 Parker Place 4 Phillips Building P.O. Box 599 400 Hahn Road: Los Angeles,. California 90009 Janesville, Wisconsin 53545 Bartlesville, Oklahoma 74004 Cincinnati, Ohio 45201 Westminster, Maryland 21157 (213) 670-7100 (608) 755-7163 (918) 661-5946 (513) 562-2462 _CONTACT: Manager, Customer Service 800-421-2255 CONTACT: Mr. Robert McLaughlin CONTACT: S. B. Stoffle CONTACT: Robert M. Norrish ,'>1 RC~ -'3onsume~ Electronics CONTACT: Hedy Hartgrove Manager, Sales Services Consumer and Public Affairs Analyst "Director of Public R&lations 600 N. Sherman Drive Vice President of Operations PiC Food Markets, Inc. Piedmont Airlines, Inc. The Prudential Insurance Company of Indianapolis, Indiana 46201 Olympus Camera Corporation P.O. Box 4965 Smith· Reynolds Airport _, America (~17) 267··6611 6 145 Crossways Park Syracuse, New York 13201 .Wlnston·Salem, North Carolina 21102 15 Prudential Plaza CONTACT: W. T. Collins Woodbury, New York 11797 (315) 457-9460 :(919) 767-5579 Newark, New Jersey 07101 RCA Corporation (316) 364-3000 CONTACT: Sue Hosey CONTACT: Ken Ross (201) 877-7340 30 Rockefeller Plaza () CONTACT: Nicholas Rabieckl, Jr. Director, Consumer Affairs Senior Vice President CONTACT: Ethan I. Davis, FLMI CLl'I, New York, New York 10020 Oro·lda Foods, Inc. JC Penney Casualty Insurance Co. Pier 1 Imports, Inc. Vice President, PubliC Affalrs(! (212) 621-6240 P.O. Box 10 800 Brooksedge Blvd. ,- 2520 West Freeway . PurE!~.lndustrles, Inc. CONTACT: Benjamin I. French, Jr. Boise, Idaho 83707' Westerville, Oregon 43081 Fort Worth, Texas 76102 5101 Ciark Avenue RCA Music Service (208) 383-6237 (614) 891-8349 o (817) 335-7031 Lakewood, California 90712 o 6550 E. 30th Street CONTACT: Merine Heberger CONTACT: Garnett Brown CONTACT: David O. Martin (213) 634-3300 ;\ Indianapolis, Indiana 46219 Consumer Relations coorl/nator Director of Customer Relations CONTACT: Ba~ara D~yries (317) 542-6231 The Pillsbury Company Consumer Serv,ce !'.dmlnlstrator Oscar Mayer and Compa\ 1 JC Penney Company 608 Second Avenue South CONTACT: W. J. Breitenbeck Post Office Box 7188 1301 Avenue of the Americas MinneapoliS, Minnesota 55402 Purity Supreme Manager, Customer Service Madison, Wisconsin 53707 New York, New York 10019 312 Boston Road (612) 330-8330 Reader's Digest (608) 241-6822 (21,2) 957-3002 N. Billerica, Massachusetts 01862 CONTACT: Mary Ellen Jenks Pleasantville, New York 10570 CONTACT: Jean Cowden GONT ACT; David Shoenfeld (617) 388-8030 Vice President, Consumer Affairs (914) 769-7000 Ext. 3000 Office of Consumer Affairs Consumer Affairs CONTACT: Alice Gruber Pioneer Electronics of America CONTACT: AI Perruzza Oster Company The Penn ;;lljtual Life Insurance Purolator Courier Corporation 1925 E. Dominquez Street Redkln Laboratories, Inc. 5055 North Lydell Avenue Company (\ 3333 New Hyde Park Road Long Beach, California 90810 6625 Varlel Avenue Milwaukee, Wisconsin 53217 Independence Square New Hyde Park,Ne\~ York 11042 (213) 639-5914 Canoga Park, California 91303 (414) 332-8300 Philadelphia, Pennsylvanla-19172 (516) 684-3324 (,'; CONTACT: Dlan'3Hansen (213) 992-2700 Ext. 2739 (215) 629-0600 Ext. 2921 CONTACT: Jean Barbaz Owens·llllnols,lnc. Service Representative-Correspondence CONTACT: Priscilla Nichols CONTACT: Richard A. Magill, CLU Customer Service Manager P.O. Box 1035 Playskool, Inc. Consumer Relations Manager Toledo, Ohio 43666 Second Vice President, Consumer Affairs Quaker Oats Company A Milton Bradley Company Red Owl Stores Inc. CONTACT: Dr. John Cummings Pepperldge Farm Inc. The Quaker Qats Company ,-. 451j1 West Augusta Boulevard P.O. Box 329 ,- Westport Avenue Chicago, Illinois 60654 :i Ozark Airlines Chicago, illinois 60651 MinneapoliS, Minnesota 55~;40 CONTACT: Consumer Services Lambert Field Norwalk, Connecticut 06856 (312) 276-6700 (612) 932-2444 P.O. Box 1007 (203) 847-0456 CONTACT: Helen F. Rudolph Quasar Company CONTACT: Rae Wooldridge S1. LoUis, Missouri 63145 CONTACT: Susan Emily Cohen Consumer Coordinator Quasar Company Reliance Insurance Companies CONTACT: Timothy Hanlon Manager 9401 West Grand Avenue Plough, Inc./MaybelllneIDr. Schllil's 4 Penn Center Plaza Director, Consumer Affairs Franklin Park, illinois 60131 Personal Products Company 3030 Jackson Avenue Philadelphia, Penns5'lvanla 19103 Charles Kleekamp (312) 451-1200 Van Llew Avenue MemphiS, Tennessee 38101 (215) 864-4445 Mgr. Baggage Services CONTACT: Mr. G. J. Dattilo Milltown, New Jersey 013850 (901) 320-2386 CONTACT: Marie Allen Kammerer Claude Jackson Customer Relations Mgr. (201) 524-7852 CO NT ACT: Elizabeth Thomas Vice President, Consumer Relations Mgr. Cargo Services CONTACT: Arlene C. Krupinski Manager, Consumer Relations Ragu Foods /1 Remco Enterprises, Inc. Subsidiary of Chesebrough·Ponds Pacific Southwest,Airlines Director, Consumer Affairs Polaroid Corporation Ramco TV·Stereo Rental 33 Benedict Place 3225 North Harbor Drive Peugeot Motors of America, Inc. 784 Memorial Drive P.O. Box 37096 Greenwich, Connecticut 06830 San Diego, California 92101 (See page 88) Cambridge, Massachusetts 02139 Houston, Texas 77036 (214) 574-2314 (203) 661-2000 800-225-1384 (outSide Massachusetts) (713) 780-1420 Phllco CONTACT: Beth Allen CONTACT: Judy James (6~7) 864-4568 (Inside Massachusetts CONTACT: Terry Washburn Philco Entertainment ProdUcts Director, Consumer Affairs Director of Consumer Affairs call collect) Consumer Affairs Manager 700 Elliott Street Pan·Amerlcan World Airways CONTACT; Customer Services Dept. Ralston Purina Company BataVia, New York 14020 Republic Airlines, Inc. 200 Park Avenue Checkerboard Square (716) 344-5327 Porsche Audl 7500 Airline Drive Pan Am Building S1. Louis, Missouri 63188 CONTACT: Diane Bridge (See page 88) Minneapolis, Minnesota 55450 New York, New York 10166 (314) 982-3723 Manager, Consumer Relations Cruises (612) 726-7411 (212) 880-6140 Prlnc~~s CONTACT: Doris Hewkln Princess Cruises CONTACT: Marlene J. Krogstad CONTACT: Director, Consumer Affairs Philip Morris Incorpi:lrated Manager Office of Consumer Affairs 2029 Century Park East Director, Consumer Affairs 100 Park Avenue Grocery Products Division Panasonlc Los Angeles, California 90067 New York, New York 10017 Revlon One Panasonlc Way Ramada Inn System (212) 880-3040 (213) 553-1770 767 Fifth Avenue ... Secaucus, New Jersey 07094 800-421-0522 (outside California) P.O. Box 590 CONTACT: Dr. Barbara A. Reuter New York, New York 10022 (201) 348-7175 call collect within California Phoenix, Arizona 85001 Manager, Consumer Affairs and (212) 572-5883 CONTACT: Prem Rlshi CONTACT: Jane C. Riddle (602) 273-4640 Corporate Support Program CONTACT: Isabelle Avrutov Passenger Relations Mgr. CONTACT: Sue Dolan Manager Guest Relations.

81 ,

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Rivai Manufactu~ing Company Sears, Roebuck and Company The Sperry and Hutchinson COinpany C Texaco Inc. Tc)ys R Us .;:.'\, Sunbeam Appliance orp • 36th and Bennington 1211 Connecticut Avenue, N.W. 330 Madison Avenue A Div. of Sunbeam Corp. (011) 395 West Passaic Street Kansas City, Missouri 64129 Washington, D.C. 20036 New York, New York 10017 2001. South York Road 2000 Westchester Avenue Rochelle Park, New Jersey 0766:2 (816) 861-1000 (202) 223-5840 (212) 983-5531 Oakbrook, illinois 60521 White Plains, New York 1CJ650 (201) 845-3096 CONTACT: Consumer Relationfi Dept. CONTACT; Zeruiah H. Rizzi Spiegel, Inc. (312) 654-1900 (914) 253-4145 C(>ntac;t: Diana Chapman Riv!~lna Foods Inc. . Assistant to the Vice President for Post Office Box 927 " CONTACT: Mr. Wayne R.Smlth CONTACT: Mary Ann Pires Trailways, Inc. , P.O. Box 2636 Government Aff~ir-s Oakbrook, Illinois 60521 Assistant Vice President of Consumer Consumer Affairs Manager 1500 Jackson Street Rm. 300 Houston, Texas 77001 Sentry Insurance i; (312) 986-8800 Affairs Texaco Inc'l U.S.A. Dallas, Texas 75201 (713) 529-3251 \\ 1800 North Point Diivf! CONTACT: Robert J. Terry Sunklst Growers, Inc. Travei Card Division (214) 655-7805 CONTACT: Judy Anderson Stevens Point, WisconslnS4481 Manager, Customer Relations Post Office Box 7888 4800 Fournace Place Contract: Mr. Edward Pierce Royal Crown Companies ' (715) 346-7542 Stanley Home Products, Inc. Van Nuys, California 91409 Bellaire, Texas 77401 Director of Customer and Terminal· 41 Perimeter Center East, NE CONTACT: Anne Rossmeier 116 Pleasant Street (312) 986-4800 (713) 666-80qO Ext. 2235 Services Atlanta, Georgia 30346 Vice President/Consumer Affairs Easthampton, Massachusetts 01027 CONTACT: Ms. Linda D. Shepler CONTACT: Joanne King Trans World Airlines, Inc. (404) 394-6120 Shell Oil Company (413) 527-1000 Assistant Manager for Consumer Affairs Manager, Consumer Affairs 605 Third Avenue CONTACT: Mr. Arnold Belasco P.O. Box 2463 CONTACT: Mary Jane Hurley Sunmark Industry Texlze New York, New York 10158 Vice President 0 Houston, Texas 77001 Stearns & Foster Co. 907 South Detroit Division of MortonNorwlch Products (212) 557-5252 ,j Rubbermaid, Inc. (713) 241-5711 Wyoming I.\venue and William St. Tulsa, Oklahoma 74102 P.O. Box 368 Contact: Janet Garlough 1147 Akron Road CONTACT: Jo('n P. Flnsland Cincinnati, Ohio 45215 (918) 586-6026 Greenville, South Carolina 29602 Director-Consumer Affairs I ~. Wooster, Ohio 44691 ~ Simplicity p~;t~~n Company (513) 948-5:~54 CONTACT: Charles H. Johns (803) 963-4261 The Travelers Insurance Companies 0 I 1 (216) 264-6464 200 Madison Avenue CONTACT:i\1gr., Consumer Services Consumer Relations Credit Card Division Contact: Nell W. Stewart 1 Tower Square CONTACT: Consumer Services New York, New York 10016 Dept. Director, Consumer Relations Hartford, Connecticut Q6115 i Swift & Company iIi Saab·Scania of America " (212) 481-3705 Stokely.Van i'::amp, Inc. 1919 Swift Drive 'Thomas J. Lipton, Inc. (:W3) 277-6487 ~L (See page 89) CONTACT: Susan P. Curtis Manager, Consumer Relations Oak Brook, Illinois 60521 800 Sylvan Ave. Contact: Judith L. Wadas I Singer Company Post Office Bl)X 1113 (312) 325-9320 Ext. 298 Englewood Cliffs, New Jersey 07632 Director, Marketing Services Delpt. G Safeway Stores, Incorporated I) ; 4th & Jackson Streets Sewing Products Division Indianapolis, Indiana 46206 CONTACT: Patricia Marvin (201) 567-8000 U.Haullnternatlonal Oakland, California 94660 321 First Street CONTACT: Heh9n Galardo Consumer Communications Contact: Ms. Marie McDermott 2727 North Central Avenue Ell b th N ' illf J 97207 Manager, Consumer Affairs . 85004 r"' (415) 891-3267 (for direction to za e , ew ersey Manager, Consumer Relations Sylvania, Inc. Phoenix, Anzona '!! appropriate Safeway contact) (201) 527-6000 St & Sh S k t GTE.Sylvanla, Inc. Thompson Medical Company, Inc. (602) 263-6771 CONTACT: Consumer Affairs Department op op ullermar e s 919 Third Avenue Contact: Ms. Elaine De Shong' "1 CONTACT: Felicia del Campo 393 0 Street 700 Elliott Street \ 'I , I Manager, Public Reiations Sitmer Cruises, Inc. Boston, Massachusetts 02101 Bata.via, New York 14020 New York, New York 10022 Manager, Customer Rei. I', f Schrafft Candy Company 10100 Santa Monica Boulevard (617) 463-7391 (716) 344-5327 (212) 688-4420 Wm. Underwood Company p I ,r 'd Contact: Robert B. Friedman J Sullivan Square Los Angeles, Ci;lIifornia 90067 CONTAeT; -Christine Valaldo CONTACT: Ms. Diane Bn ge One Red Devil Lane Boston, Massachusetts 02129 (213j 553-1666 Offlc~·<)1 Consumer Affairs Manager, Customer Relations Manager of Customer Service Westwood, Massachusetts 02090 (617) 242-2700 CONTACT: Dorothy Hill S If R I The TIiPPIIIICompany, Inc. Tlme·Llfe Books, Inc. (617) 329-5300 Ext. 335 .:1 CONTACT: Office of Consumer Affairs Manager, Customer Relations tou er estaurant {It Inn Dlv slon 541 North Fairbanks Court Contact: Nancy Connolly Quinn o t 57550 Harper Road 250 Wayne Street Chicago, Illinois 60611 Schwinn Bicycle Company, Inc. SkU Corporation Solon, Ohio 44139 Mansfield, Ohio 44902 Toli.Free: Uniroyal Tire Company 1856 North Kostner 4801 West Peterson (216) 248-3600 Ext. 211')9 (419) 755-2821 6600 East Jefferson Ave. 800-621-8200 Chicago, Illinois 60639 Chicago, Illinois 60646 CONTACT: Elene Coccarl CONTACT: William Frlen d Detroit, Michigan 48232 0 (312) 2!36-7330 Manager, Consumer Affairs Manager, Consumer Relations Contact: Customer Service 800-521-6452 I[. (312) 292-3476 CONTACT: Fred Teeman CONTACT: Customer Service Department Target Stores Timex Corpol'alion Contact: Mr. Dean Charles Strawbridge & Clothier I B 2740 M C t S I SCM Corporation Sloan's Supermarkets 801 Market Street 777 Nicollet Mall Post Off ce ox anager, us omer erv ce () I'M' t 55402 Little Rock, Arkansas 72203 I II 831 James Street 2 Bennett Avenue Philadelphia, Pennsylvania 19105 Minneapo IS, mneso a United A r nes Syracuse, New York 13203 New York, New York 10033 (215) 6296722 (612) 370-6006 (501) 568-7010 P.O. Box 66100 Contact: Mr. Gerald L. White (315) 474-8326 (212) 795-5600 CONTACT: Matthew P. Cook CONTACT: Jane A. Wi k strom Chicago, illinois 60666 CONTACT: Yvette Johnson Manager, Consumer Affairs Customer Service Manager (312) 952-5341 CONTACT: Charles A. Molloy Stretch and Ssw, Inc. C t t K L d Director, Consumer Affairs The J. M. Smuck~r Company Post Office Box 185 Teledyne Water Plk Tonka Toys on ac: ay un Strawberry Lane Director, Customer Relations 5300 Shoreline Boulevard Director, Consul7ler Affairs Eugene, Oregon 97401 Mound, Minnesota 55364 Scott Paper Company Orrville, Ohio 44667 (503) 686..:9961 Teledyne Water Plk United Egg Producers Scott Plaza One (216) 682-0015 800-547-2515 (outside Oregon', 1730 East Prospect Street (612) 472-8000 499 South Capitol Street, S.W • Philadelphia, Pennsylvania 19113 CONTACT: Vickie Wanner 800-452-6091 (inside Oregon) .\. FOI) rt C ...III I1S, C0 Iora d 0 80125 Contact: Marlys M. Knutson Suite 411 c (215) 521-5000 Manager of Consumer Services CONTACT: Ms. Sandra Wheeler' 800-525-2774 (except Hawaii, Alaska, The Toro Company Washington, DC 20003 CONTACT: Ms. Janet Jones \S C tl f A I Legal Assistant and Colorado 8111 Lyndale Avenue South (202) 554-0110 o. Supervisor, Consumer Information ony orpora on 0 mer ca CONTACT: Mr. R. C. Keller MinneapOlis, Minnesota 55420 Contact: Christine Bushway Center 4747 Van Dam Street Subaru of America, Inc. ) 888 8801 Director of Government Relations Long Island City, New York 11101 (S 89) Tenneco Inc. (612 - , Scovill, Incorporated (212) 361-8600 . ee page P.O. Box 2511, RM. CB-567 Contact: Bonita M. Duffy United Foods, Inc. i i Madison and Red Bank Roads CONTACT: Joan Bardong Hous t on, Texas 77001 Consumer Affairs Representative P.O. Box 309 l;11\ CinCinnati, Ohio 45227 Supervisor, Customer Service \, (713) 757~4037 Toyota Motor Sales, U.S.A. Bells, Tennessee 38006 I: (513) 527-5211 Spencer Gifts, Inc. CONTACT: Virginia Vaughan (See page 89) (901) 663-2341 Ext. 202 II,.:,' CONTACT: Mr., Ralph Profitt \ Contact: Julia T. Wells Director or Consumer Relations 1601 Albany Avenue Blvd. \ .," i,' Atlantic City, New Jersey 08411 tl (609) 645-3300 I ~., , I CONTACT: Donald D. Curran I "tIl 83 , 82 !",I'

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United States Ins~Jranco Group West Point Pepperell Visa, USA, Inc. i\ o World·Book·Chlldcraft Internatlo~,al, Inc. Yamaha Motor Corporation Zayre Corporation 305 Madison Averlue 1620 I Street, N.W. 1221 Avenue of the America! : Merchanise Mart Plaza 6555 Katella,Avenue Framingham, Massachusetts 01701 P.O. Box 2387 Suite 603 New York, New York 10124 Ii Chicago, illinois 60654 Cypress, California 90630 (617) 655-7300 Morristown, New Jersey 07960 Washington, D.C. 20006 (212) 354-9150 I( (312) 245-3232 (714) 761-7439 Contact: Stanley Berkovitz (201) 455-0707 Ext. 486 (202) 872-0133 Contact: Caroline Lee I' - Contact: Ruby Katz Contact: Michael B. Kersey. Vice President, Consumer & Community . Contact: Ellen T. Bryant Contact: Customer Relations Consumer Relations Coordlri~tor, National Supervisor, Warranty Affairs Wm. Wrigley Jr. Company Consumer Products Division Administration and Customer United Vlntnors Volkswagen of America (See page 90) 410 N. Michigan Avenue Zenith Sales Company Westwood Pharmaceuticals Inc. Relations DiviSion of Zenith Radio Corporation Subsidiary of Heublein, Inc. Volvo North America (See page 90) Chicago, Illinois 60611 601 Fourth Street: 468 Dewitt Street (312) 644-2121 Youngs Drug Products Corporation 1boo Milwaukee Avenue San Francisco, California 94107 Wakofern Food Corp/Shoprite Buffalo, New York 14213 Contact: David Sloane 865 Centennial Avenue Glenview, Illinois 60025 (415) 777-6733 Supermarkets (716) 887-3428 Assistant Vice Presldent- P.O. Box 385 (312) 391-8100 Contact: Ms. Virgllnla Garrison 600 York Street Contact: James P. Eldridge, Ph.D. Communications Piscataway, New Jersey 08854 Contact: John J. Pederson Elizabeth, New Jersey 07207 Consumer Affalm Representative Whirlpool Corporation (201) 885-5777 Vice President-Consumer Affairs Contact: Sylvia Nadel USAIR Contact: Harold Cohen Manager, Consumer Affairs 2000 US ~31 U.S. Air Benton Harbor, Michigan 49022 -M~tnager, Consumer Affairs Department Hangl'3r 12, National Airport Warn Industries, Inc. (616) 926-3541 /1 Washington, D.C. 20001 19450 68th Avenue, South Contact: Stephen E. Upton (703) 802-7020 Kent, Washington 98031 Vice President, Consumer Affairs Automobile Corporate Contact: Mr. Harry M. Roth (206) 872-7350 Contact: Rick Headley Whlte·Wes:llnghouse Corp. I, Directc;r" Consumer Affairs 'I I 930 Fort Duquesne Blvd. Consumer Contacts Warner-Lambert Company U.S. Borax and Chemical Corp. Pittsburgh, Pennsylvania 15222 201 Tabor Road 3075 Wilshire Boulevard SOO-245-0StlO (outside Pennsylvania) American Honda Motor OV(!\er Relations Department \: Morris Plains, New Jersey 07950 Owner Relations Department Los Angeles, California 90010 Contact: Ms. Sherry Dwyer Mit/neapolis Zone Office (201) 540-2458 Company, Inc. Washington, D.C. Zone Office (213) 381-5311 Mgr., Consumer Relations Contact: Ms. Mary Richardson Corporate Office: American Motors Sales Corporation American Motors Sales Corporation I 800-421-S427 (outside California) / I IiI I Wick Bulldln" Systems, Inc. Mr. Kent Dellinger Post Office D;a'wer AA Post Office Box 1273 Contact: Ms. Steffne Miller Consumer Relations Department P.O. Box 8310 Customer Relations Supervisor Westgate Research Park Minneapolis, Minnesota 55440 Consumer Affairs Department Wausau Insurance Companies 11\ Madison, Wlstlonsln 53708 (Automobiles) McLean, Virginia 22101 (612) 340-8850 2000 Westwood Drive (608) 274-4631 American Honda MC,tor Company, Inc. (703) 893-4600 Owner Relations Department ;[," I US JVC CorporaUon Wausau, Wisconsin 54401 I Contact: Kathl~\en M. Blair 100 West Alondl'a Blvd. Owner Relations Department Kansas City Zone Office il 58-75 C,lueens Midtown Expressway Contact: Lana F. Rakow Consumer and Legal Affairs Coordinator Garden~1, California 90247 ,I ': : Maspeth, New York 11378 Atlanta Zon~ Office American Motors Sales Corporation Ii ; Wells Fargo Bank (213) 32ir-8280 American Motors Sales Corporation Post Office Box 283 ., (212i 476-8~00 Customer Relations Center John Wiley & Sons Contact: William J. Reno 1640 Stone Ridge Drive 0 Shawnee Mission, Kansas 66201 475 Sansome Street, 6th Floor 1 Wiley Drive Corporate Office: Post Office Box 718 (913) 677-7850 United Van Lines San FranCisco, California 94111 Somerset, New Jersey Mr. Sumner Kaplan Stone Mountain, Georgia 30083 17 Owner Relations Department One United Drive (415) 396-4353 (201) 409-4400 Ext. 200 Customer Relations Supervisor (404) 491-3230 Dallas Zone Office Fent'on, Maryland 63026 Contact: Kay Bastaslnl Contact: A. Keith Hogan (Mott:lrciycles & Power Products) Manager, Customer Rela'tions Owner Relations Department American Motors Sales Corporation i (314)1326-3100 Vice President Amerlcaln Honda Motor Co., Inc. ! Pittsburgh Zune Office 7900 Ambassador Row Contact: Dr. Bonnl~, A. Hilton 100 Weot Alondra Bqulevard Winnebago Industries American Motors Sales Corporation Post Office Box 47326 i Dlmctor, Consumer Affairs West Bend Company Post Office Box 152 Garden~l, California 90247 : 150 Commonwealth Drive Dallas, Texas 75247 400 Washington Street (213) 32'7-8280 ? Upjohn Healthcare Services Forest City, Iowa 50436 Warrendale, Pennsylvania 15086 (214) 689-9634 , West Bend, Wisconsin 53095 ! 3651 Van Rick Drive (515) 582-3535 Amerilcan Motors Sales (412) 776-4175 c (414) 334-2311 Ext. 6236 Owner Relations Department Kalamazoo, Michigan 49002 Contact: Owner Relatloni~ Department Contact: Joanne Turchany CorlPoi'ation Owner Relations Department Denver Zone Office ((;16) 386-6871 Wilson Foods Corporutldn Owner IRelations Department Detroit Zone Office . American Motors Sales Corporation "f , Consumer Information Department Gontact: Charlotte Anzalone, R.N. 4545 North Lincoln Boul~~vard Boston Zone Office American Motors SaiesCorporation 5005 Lima Street Hi Director of Consumer and Professional Westclox U.S. l! Oklahoma City, Oklahoma 73105 AmeriCian Motors Sales 600 American Center Denver, Colorado 80239 Westclox U.S. ) Relations (405) 525-4627 420 Providence Highway Southfield, Michigan 48034 (303) 373-5800 599 South Wheeling Road Contact: Nancy Robinsc.H) Westwood, Massachusetts 02090 ." ~ Van Heusen Company (313) 827-7870 Owner Relations Department Wheeling, illinois 60090 (617) 392-5633 II 281 Centennial Avenue F. W. Woolworth COmpal)Y Owner Relations Department Portland Zone Office • -. ! li. (312) 541-3700 Piscataway, New ('srsey 08854 Woolworth Building, 233 'Broadway Owner Relations Department Cincinnati Zone Office American Motors Sales Corporation (201) 885-5000 Contact: Mrs. Daphne Kiefer Customer Service Coordinator New York, New York 102:/,9 New York Zone Office American Motors Sales Corporation 8111 N.E. Columbia Boulevard Contact: Norman Nahmias (212) 553-2469 American Motors Sales Corporation 1125 Glendale-Milford Road Portland, Oregon 97218 Vicks Health Care Division Western Airlines, Inc. Contact: Grace F. Ulbricht Post Office Box 500 Cincinnati, Ohio 45215 (503) 255-4220 6060 Avlon Drive Dlreotor of Consumer Relations Elmsford, New York 10523 (51~1) 771-1900 Vicks TOiletry Products Division Owner Relations Department Richardson Merrell, Inc. Los Angeles, California 90402 (914) 997-2823 World Airways, Inc. Owner Relations Department Los Angeles Zone Office jf 1375 Virginia Drive Contact: Wayne Lichtgarn Oakland Int'l Airport Chlc,lgO Zone Office (Hawaii and Alaska) ,t Fort Washington, Pennsylvania 19034 Assist. Vice PreSident, Consumer Affairs Owner Relations Department Oakland, California 946M Amer/can Motors Sales Corporation American Motors Sales Corporation (2'15) 643-4000 Ext. 300 Western Union Telegraph Company Philadelphia Zone Office (415) 577-2000 American Motors Sales Corporation 1600 Busse Road Post Office Box 92787 Contact: Cindy Rozycki 1828 L Street N.W., Suite 1001 Elk Grove Village, illinois 60007 Contact: Mr. Robert J. Kfrscht\3n Mld·Atlantlc Industrial Park Airport Station .~ Manager, Consumer Affairs Washington, DC 20036 (312) 346-8600 Acting Director, Consumer Afhllrs P.O. Box 1000 Los Angeles, California 90009 i (202) 862-4633 (213) 973-0"00 Contact: Mary Gardiner Jones Woodbury, New Jersey 08096 I: o (213) 644-1164 Vice President (609) 853-4400 , Ii :.\ I ~ III 84 85 I f I , I

COR~ORATE CONSUMER CONTACTS -CORPORATE CONSUMER CONTACTS

Corporate Office: Manager, Customer Relations Manager, Customer Relations Manager, Customer Relations Customer Relations Customer Relations Manager Minneapolis Zone Office Mr. Joseph M. Malyn New York Zone Office San Francisco Zone Office Cadillac Motor Car Division Mazda Distributors Northwest Chrysler Corporation Consumer Relations Manager Chrysler Corporation Chrysler Corporation General Motors Corporation 8621 South 180th American Motors Corporation Post Office Box 1231 500 Route 303 Post Office Box 5507 )2860 Clark Street Kent, Washington 98031 14250 Plymouth Road Tappan, New York 10983 Minneapolis, Minnesota 55440 / ./ . San Mateo, California 94403 Detroit, Michigan 48232 Alaska, Idaho, Minnesota, Montana, North Detroit, Michigan 48232 (914) 627-2200 (613) 553-2546 (415) 572-0377 (313) 554-5536 II Dakota, Oregon, South Dakota, South Dakota, Minnesota, Iowa, ~, (313) 493-2341 New Jersey, New York, Connecticut California, Nevada Washington Wisconsin, North Dakota, Nebr,~ska, Consumer Relations Department BMW of North America, Inc. Manager, Customer Relations Manager, Customer Relations Chevrolet Motor Division Customer Relations Manager Philadelphia Zone Office Manager, Customer Relations Customer Relations Manager Los Angeles Zone Office General Motors Corporation Mazda DIs3rlbutors Pacific .' (/ Eastern Region Chrysler Corporation Cincinnati Zone Office Chrysler Corporation Warren, Michigan 48090 18601 South Susana Road BMW of North America, Inc. Post Office Box 489 Chrysler Corporation Post Office Box 4120 (313) 492-5500 Compton, California 90221 Wayne, Pennsylvania 19087 Post Office Bo)( 41902 (213) 603-8978 Campus 3 Fullerton, California 92631 Customer Service Department (215) 687-6110 Clnclnnatl, Ohio 45241 Arizona, California, Colorado, N~vada, Montvale, New Jersey 07645 (714) 870-4000 Oldsmobile Division (201) 573-2000 Pennsylvania, New Jersey, Delaware (513) 733-8450 California, Arizona, HawaII, Nevada New Mexico, Utah, Wyomi,ng i'I General Motors Corporation Manager, Customer Relations Kentucky, Indiana, Ohio \ Customer Relations Manager Corporate Office: 920 Townsend Street Corporate Office: Southern Re'gion Pittsburgh Zone Office Manager, Customer Relations Mr. AI Velt Lansing, Michigan 48921 Mr. BUI R. Harth BMW of Nort~·~~merlcaJ Inc. Chrysler Corporation St. Louis Zone Office Manager, Owner Relations (517) 377-5546 Customer Relations Manager Post Office Box N Ch rysler Corf,loratlon Mazda Motors of America (East), Inc. Twin Towers i( Chrysler Corporation Customer Service Department Oakdale, Pennsylvania 15071 Post Office Box 278 8313 Baycenter Road I. Suite 728 /1 I Post Office BoX 1718 II: (412) 777-3600 PO[ltlac~~otor Division J Hazelwood, Missouri 63042 Detroit, Michigan 48288 Ja.cksonvllle, Florida 32216 8585 North Stel,nlTJpns Highway General M~tors Corporation I Ohio, Pennsylvania, West Virginia, (314) 731-6742 (914) 731-4010 i Dallas, Texas 1~5247 (313) 956-5970 One Pontiac Maryland illinois, Missouri, Kentucky, Indiana f:liiZ~ ): (214) 631-6600 Fia! Motors of North America, Poot!ac, Michigan 48053 Corporate Office: Customer Relations Manager Manager, Customer Relations Manager, CustOr.1er Relations Inc.'" (313)857-1316 Ms. Barbara Barceloux Washington, D.C. Zone Office Kansas City Zone Office Mgr. Consumer Communications Central Region Corporate Office: Post Office Box 770 Chrysler Corporation Manager, Customer Relations Mazda Motors of America (Central), Inc. BMW of North America, Inc. Manager, Consumer Relations Chrysler Corporation Cloverleaf II Bldg. SuIte 205 (Eastern Area) 3040 East Ana Street 999 Plaza Drive General Motors Corporation Seabrook, Maryland 20801 6901 W. 63rd Street Flat Motors of North Amerlc:a, Inc. Compton, California 90221 Suite 500 8-257 General Motors Building (301) 794-6315 Overla"d Park, Kansas 66202 155 Chestnut Ridge Rd. (213) 537 -2322 Schaumburg, Illinois 60195 Detroit, Michigan 48202 'Maryland, Virginia, North Carolina, (913) 831-2244 Montvale, New Jersey 97645 ,I' (312) 843-4550 (313) 556-2942 Mercedes·Benz of North America, II Delaware, District of Columbia Oklahoma, Missouri, Nebraska, Kansas, (201) 573-3811 { Customer Relations Manager ' Iowa Mazda Motors of America (East) Inc. it Western Region Manager, Customer Relations Manager, Customer Relations Service Manager BMW of North America, Inc. Atlanta Zone Office Manager, Customer Relations (Western Area) Inc. Chrysler Corporation Memphis Zone Office Flat Motors of North America, Inc. New York Zone 12541 Beatrice Street Customer Relations Manager Post Office Bo:< 18896 Chrysler Corporation 6600 Katella Avenue Mercedes-Benz of North America, Inc. Los Angeles, California 90066 Mazda Motors of America (East), Inc. Lenox Square Statlcn Post Office Box 18008 Cypress, California 90030 One Glenview Road . (213) 306-4500 8313 Baycenter Road Atlanta, Georgia 30326 Memphis, Tennessee 38118 (714) 891-4651 Post Office Box 277 Corporate Office: Jacksonville, Florida 32216 (404) 261-7522 (901) 365-4701 Montvale, New Jersey 07645 Mr. Fred Peterson Corporate Office: Alabama, Connecticut, Delaware, Florida, South Carolina, North Carolina, Louisiana, Arkansas, Mississippi, (201) 573-2518 National Customer Relations Manager National Customer Relations Department Georgia, Maine, Maryland, Tennessee, Alabama, Georgia Tennessee Service ManaRer BMW of North America, Inc. Flat Motors of North America, Inc. Massachusetts, New Hampshire, New WashIngton, D.C., Zone Campus 3 Manager, Customer Relations Manager, Customer Relations 155 Chestnut Ridge Rd. Jersey, North Carolina, Pennsylvania, H Mercedes-Sen;>: pf North America, Inc. (t Mcntvale, New Jersey 07645 Orlando Zone Office Dallas Zone Office Montvale, New Jersey 07645 Rhode Island, South Carolina, Vermont, 5530 Wlsconorn' Avenue Ii. (201) 573-2141 Chrysler Corporation Chrysler Corporation (201) 573-3840 Virginia, District of Columbia, West :1 Chevy Chase, Maryland 2001 II Post Office Box 13428 Post Office Box 34064 Ford Motor Company Virginia Chrysler Corporation Orlando, Florida 32809 I Dallas, Texas 75234 Customer Relations Manager Service Manager d (305) 851-6510 Corporate Office: ;1 " Manager, Customer Relations (214) 242-8462 Jacksonville Zene Owner Relations-Operations Mazda Distributors Great Lakes Boston Zone Office Georgia, Florida, Alabama Texas Mercedes·Benz of North America, Inc. Department 2660 28th Street, S.E. :1 Chrysler Corporation Manager, Customer Relations 8813 Western Way l' ~£mager, Customer Relations The Ford Parts and Service Division Grand Rapids, Michigan 49508 ~ Post Office Box 50 Detroit Zone Office Post Office Box 173i;4F Denver Zone Office Ford Motor Company (616) 949-7570 :! Jacksonville, Florida 32216 ~ ! Natick, Massachusetts 01760 Chrysler Corporation Chrysler Corporation illinOis, Indlanll, Michigan, Ohio, Post Office Box 1805 (904) 731-4040 ! (617) 655-2810 Post Office Box 300 Wisconsin ,I Post Office Box 39006 Dearborn, Mlchlgiln 48126 " Massachusetts, Connecticut, Rhode Troy, Michigan 413099 Service Manager 1 Denver, Colorado 80239 (313) 337-6950 Customer Relations Manager d.: l!.liand, Maine, Vermont, New Hampshire (313) 879-0600 (303) 371-1330 Mazda Distributors Gulf Chicago Zone " Michigan, OhiO, Ind;a~a General Motors Corporation 11 Manager, Customer Relations Wyoming, New Mexico, Colorado, 10445 Corporate Drive Mercedes-Benz of North America, Inc. !f Syracuse Zone Office Manager, Custome!;:?tiiatlons Nebraska, Utah Customer Service Department Sugar Land, Texas 77478 3333 Charles Street ,[ ·.Franklin Parks, illinois 60131 Chrysler Corporation Chicago Zone Office Manager, Customer Relations Buick Motor Division (713) 491-5800 :1 General Motors CDrporatlon (312) 455-9131 Post Office Box 158 Chrysler Corporation Portland Zone Office Arkansas, Iowa, Kansas, KEmtucky, 902 East Hamilton Avenue Louisiana, Mississippi, Missouri, H' Eastwood Station Post Office Box E 367 Chrysler Corporation Service Manager l Syracuse, New York 13206 Flint, Michigan 48550 Nebraska, Oklahoma, Tennessee, Texas Elk GrOVe, illinois 60007 Post Office Box 744 Houston Zone i \ (315) 432-4041 (312) 593-3780 Beaverton, Oregon 97005 (313) 766-1240 Mercedes·Benz of North America, In/), i! New York, Pennsylvania Iowa, illinois, Wisconsin, Indiana 9550 North Loop East ;! (503) 641-4170 ,i Post Office Box 24396 if Oregon, Alaska, Washington, Montana, If'. Houston, Texas 77029 Idaho ,I (713)675-6126 '1 , ! 1\ 87 I t.: n~ u. i.,,-,, ,-I' . ~ o '.

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_ CORPORATE CONSUMER CONTACTS ------~--~"r1'\\ \ . Service Manager Customer Relations Manager Peugeot Motors of America, Inc. '\~. } San Francisco Zone Memphis Regional Office Customer Relations Customer Service Manager Corporate Office: 'Customer Relations Manager Mercedes-Benz of North America, Inc. Nlssan Motor Corporation In USA (Datsun) Eastern Zone VolI

."f Customer Relations Department Customer Relations Department Customer Service Manager Customer Service Manager Mid-Atlantic Toyota Distributors, Inc. Gulf States Toyota, Inc. Volkswagen of America, Inc(2:; Customer Service Manager Volvo North America Volkswagen of America, Inc. Toyota Building '" 10310 Harwin Chicago Region Volkswagen of America, Inc. Corporate Office: San Antonio Region Los Angeles Region 6710 Baymeadow Houston, Texas 77036 3737 Lake Cook Road Mr. Velton Amica 105'15 Gulfdale Drive 11300 PI aya St reet Post Oh:2e Box 1030 (713)776-6700 Deerfield, Illinois 60015 Consumer Affairs Manager Culver City, California 90230 Glen Burnie, Maryland 21061 Texas, Oklahoma, Arkansas, Louisiana, (312) 272-5000 Suite 100 Volvo North America San Antonio, Texas 78216 (213) 390-8011 (301) 760-1500 Mississippi illinois, Iowa, Minnesota, North Dakota, One Volvo Drive (512) 341-8881 Arizona (Yuma), Southern California Virginia, West Virginia, Maryland, South Dakota, Wisconsin (excluding Rockleigh, New Jersey 07647 Customer Relations Department Louisiana, MiSSissippi, Okiahoma, Texas [)elaware, Pennsylvania Rapid City) Customer Service Manager (201) 768-7300 Los Angales Regional Office (excluding EI Paso) Customer Relations Department Toyota Motor Distributors, Inc. Customer Service Manager Volkswagen of America, Inc. Customer Service Manager Southeast Toyota Distributors, Inc. 2800 Jamboree Road Volkswagen of America, Inc. Hawaii Operation Riviera Motors, Inc. 2865 Pukoloa Street 1751 Talleyrand Drive Newport Beach, California 92660 Washington, D.C. Region 5 Oaks Industrial Park Post Office Box 3799 Post Office Box 5287 (714) 833-8123 9300 George Palmer Highway Route #1, Box 220 VW Honolulu, HawaII 96812 Jacksonville, Florida 32266 Southern California Lanham, Maryland 20801 Hillsboro, Oregon 97123 (808) 537-4338 Business Office (904) 358-3634 (310) 459-7000 Corporate Office: Alaska, Indiana, Montana, Oregon, (808) 833-1866 Parts Warehouse (Service) Alabama, Florida, Georgia, Ncrth Carolina, Maryland, North Carolina, Virginia, District South Carolina Mr. Dan Bonawitz Washington (808) 839-1907 Distribution National Customer Relations Manager of Columbia, West Virginia Customer Relations Department Toyota Motor Sales, Inc. Customer Service Manager Denver Regional Office 2055 West 190th Street Volkswagen of America, Inc. Toyota Motor Distributors, Inc. Torrance, California 90509 Atlanta Region 9033 East Easter Piace (213) 532-5010 2625 Cumberland Parkway Suite 200 Customer Relations Department Suite 450 Englewood, Colorado 80112 San Francisco Regional Office Atlanta, Georgia 30339 (303) 773-1404 0", Toyota Motor Distributors, Inc. (404) 433-0521 Arizona, New Mexico, Utah, Colorado, Northern Alabama, Northern Georgia, Wyoming 500 Forbes Boulevard ; South San Francisco, California 94080 South CarOlina, Tennessee Customer Relations Department (415) 871-9040 Customer Service Manager II Portland Regional Office f ~ Northern California, Nevada Volkswagen of America, Inc. Toyota. Motor DIstributors, Inc. Volkswagen of America, Inc. Jacksonville Region ! 6111 N.E. 87th Avenue Post Office 2274 Portland, Oregon 97220 Customer Service M~rlager 155 East 21 st Street (503) 255-6440 Volkowagen of Arp,arlca, Inc. Jacksonville, Florida 32203 Boston Regig~ Waahington, Oregon, Indiana, Montana, (904) 354-8188 100 Fordh~iiiRoad Hawaii Florida, Southern Alabama, Southern Wilmington, Massachusetts 01887 Customer RelatIons Department Georgia (617) 658-6700 I Cincinnati Regional Office J Maine, Massachusetts, New Hampshire, Customer Service Manager Toyota Motor Distributors, Inc. Rhode Island, Vermont Volkswagen of America, Inc. 4550 Creek Road San Francisco Region Customer Service Cincinnati, Ohio 45242 Man~ger 7106 Johnson Industrial Drive World-Wide Volkswagen (513) 745-7500 Pleasanton, California 94566 I~ Greenbush Road , Tennessee, Kentucky, Ohio, Michigan (415) 462-8000 Orangeburg, New YorK 10962 Customer Relations Department Nevada (Reno), Northern California (914) 578-5000 Chicago Regional Office Connecticut, New Jersey, New York Customer Service Manager p, Toyota Motor Distributors, Inc. Volkswagen of America, Inc. Customer Service Manager 500 Kehoe Boulevard Denver Region Volkswagen of America, Inc. Jtt Carol Stream, illinois 60187 Greenwood Plaza (312) 260-6240 Valley Forge Region 7503 Marin Drive (3-C) Post Office Box 830 .~ Indiana, IllinOis, Wisconsin, Minnesota Englewood, Colorado 80111 ~I 1001 South Trooper '. Customer Relations Department (303) 773-6374 Valley Forge, Pennsylvania 19482 Kansas City Regional Office Arizona (excluding Yuma), Colorado, (215) 666-7500 Toyota Motor Distributors, Inc. Nevada (excluding Reno), New Mexico, 11111 NWAirworld Drive Customer Service Manager South Dakota (Rapid City), Texas (EI Paso), Kansas City, Missouri 64195 Volkswagen of America, Inc. Utah, Wyoming (816) 891-1000 Columbus Region Customer Service Mflnager Kansas, Missouri, Nebraska, Iowa, South 1840 MacKenzie Drive Volkswagen Mid-America, Inc. Dakota, North Dakota Columbus, Ohio 43221 8825 Page Boulevard (614) 457-2411 SI. Loyls, Missouri 63114 Indiana, Kentucky, MIchigan, Ohio I (~.14i 429-2141 Arkansas, Kansas, Missouri, Nebraska

, I ,11 , 91 " u. S. GOVERNMENT PRINTING OFFICE: 1982 386-712

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Tips on How To Gr.d the Most for Your Money and Avoid Future Problems

Before Making a Purchase: • Check for any additional charges, such as • Analyze what you heed. What features are I, important to you? delivery and service costs. JI • Compare brands. Utilize word ()f mouth • Compare warranties. recommendations and formal product • Read terms of contracts carefully. comparison reports. Check with your local library for magazines and other publica­ • Check the return or exchange policy. tions containing consumer information.

_~. Compare stores. Look for a store with a good reputation and take advantage of sales. ( \

r;" After Your Purchase: • Follow proper use instructions for • Use this Handbook to find out where and products. how to get your problem resolved.

c Read and understand the warranty provi­ • Clearly state your problem an(j the solution sions. Keep in mind that you have addi­ you want. - :0";" tional warranty rights in your state. Check· • Include all relevant details, along with with your state or local consumer office to copies of documents (proof of purchase). ·0 find out. A listing of these offices begins on page 37. • Briefly describe what you have done to resolve the problem. fj If trouble develops, report the problem as soon as possible. Do not try to fix the • Allow each person you contact a reason­ product yourself as this may void the able period of time to resolve yo~r problem warranty. before contacting another source for assistance. • Keep a record of efforts to have your prob­ lem remedied. This record should include :1 names of people you speak to, times, I' dates and other relevant information.

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