Waverley Borough Council Council Offices, The Burys, Godalming, Surrey GU7 1HR www.waverley.gov.uk

To: All Members and Substitute Members of When calling please ask for: the Community Overview and Scrutiny Ema Dearsley, Democratic Services Officer Committee Policy and Governance (Other Members for Information) E-mail: [email protected] Direct line: 01483 523224 Calls may be recorded for training or monitoring Date: 3 June 2016

Membership of the Community Overview and Scrutiny Committee Cllr Wyatt Ramsdale (Chairman) Cllr David Hunter Cllr Liz Wheatley (Vice Chairman) Cllr Denis Leigh Cllr Maurice Byham Cllr Kika Mirylees Cllr Carole Cockburn Cllr Sam Pritchard Cllr Mary Foryszewski Cllr Simon Thornton Cllr Val Henry Cllr Ross Welland Cllr Christiaan Hesse Cllr Nick Williams Cllr Nicholas Holder Cllr Liz Wheatley Cllr David Hunter Cllr Denis Leigh

Substitutes Cllr Stephen Hill Cllr Richard Seaborne Cllr Anna James Cllr John Williamson

Dear Councillor

A meeting of the COMMUNITY OVERVIEW AND SCRUTINY COMMITTEE will be held as follows:

DATE: TUESDAY, 14 JUNE 2016 TIME: 7.00 PM PLACE: COUNCIL CHAMBER, COUNCIL OFFICES, THE BURYS, GODALMING

The Agenda for the Meeting is set out below.

Yours sincerely

ROBIN TAYLOR Head of Policy and Governance Agendas are available to download from Waverley’s website (www.waverley.gov.uk/committees), where you can also subscribe to updates to receive information via email regarding arrangements for particular committee meetings.

Alternatively, agendas may be downloaded to a mobile device via the free Modern.Gov app, available for iPad, Android, Windows and Kindle Fire.

Most of our publications can be provided in alternative formats. For an audio version, large print, text only or a translated copy of this publication, please contact [email protected] or call 01483 523351

This meeting will be webcast from the conclusion of Informal Question Time and can be viewed by visiting www.waverley.gov.uk

NOTES FOR MEMBERS

Members are reminded that contact officers are shown at the end of each report and members are welcome to raise questions etc in advance of the meeting with the appropriate officer.

The meeting will be preceded by informal public questions from 7.00 p.m. (for a maximum of 15 minutes). If no members of the public are present to ask questions at 7.00 p.m. then the Committee meeting will start immediately.

AGENDA

1. APPOINTMENT OF CHAIRMAN

To confirm the appointment of Councillor Wyatt Ramsdale as Chairman of the Committee for the Council Year 2016/17.

2. APPOINTMENT OF VICE-CHAIRMAN

To confirm the appointment of Councillor Liz Wheatley as Vice-Chairman of the Committee for the Council Year 2016/17.

3. MINUTES

To confirm the Minutes of the Meeting held on 8 March 2016 (to be laid on the table half an hour before the meeting).

4. APOLOGIES FOR ABSENCE AND SUBSTITUTIONS

To receive apologies for absence and to report any substitutions. 5. DECLARATIONS OF INTEREST

To receive from Members declarations of interest in relation to any items included on the agenda for this meeting, in accordance with Waverley’s new Code of Local Government Conduct.

6. QUESTIONS BY MEMBERS OF THE PUBLIC

The Chairman to respond to any questions received from members of the public of which notice has been duly given in accordance with Procedure Rule 10.

7. COMMITTEE FORWARD PROGRAMME (Pages 7 - 14)

The Community Overview & Scrutiny Committee is responsible for managing its programme of work for scrutiny. In setting its work programme for the year, the Committee should aim to be flexible so that issues that arise in the year may be considered at the appropriate time.

The current work programme (attached) includes items requested by the Committee at its previous meetings and takes account of items identified on the latest Executive Forward Programme as due to come forward for decision.

Members are invited to identify any additional items that the Committee may wish to add to its work programme.

Recommendation

The Committee is asked to note its current work programme, and agree any additional items that it wishes to consider at a future meeting.

8. SAFER WAVERLEY PARTNERSHIP END OF YEAR REPORT 2015-16 (Pages 15 - 28)

[Portfolio Holder: Cllr Kevin Deanus] [Wards Affected: All]

A function of the Community Overview and Scrutiny (O&S) Committee is to scrutinise the work of the Safer Waverley Partnership (SWP). The purpose of this report is for the Committee to consider the progress made by the SWP against the agreed priorities for 2015-18 and the end of year status of the April 2015 – March 2016 Action Plan. A borough wide analysis of crime and anti- social behaviour is also presented.

Recommendation That the Community Overview & Scrutiny Committee considers the end of year report and provide and comments and observations. 9. SAFER WAVERLEY PARTNERSHIP PLAN 2016-19 (Pages 29 - 46)

[Portfolio Holder: Cllr Kevin Deanus] [Wards Affected: All]

A function of the Community Overview and Scrutiny (O&S) Committee is to scrutinise the work of the Safer Waverley Partnership (SWP). The purpose of this report is for the Committee to note the key priorities arising from the Safer Waverley Partnership Plan for 2016-19 and to receive the 2016/17 Action Plan.

Recommendation That the Community Overview & Scrutiny Committee endorses the Safer Waverley Partnership Plan 2016-19 and ensures commitment to actions from Waverley Borough Council officers.

10. IN DEPTH REVIEW OF THE WAVERLEY MEALS ON WHEELS SERVICE SERVICE - FINDINGS REPORT (Pages 47 - 52)

[Portfolio Holders :Cllr Jenny Else and Cllr Andrew Bolton] [Wards Affected:All]

It was agreed at Community Overview and Scrutiny on 19 January 2016 to carry out an in-depth review of the Meal on Wheels Service as a result of the steady decrease in the uptake of meals since 2011.

The purpose of this report is to inform Community O&S of the Sub-Committee’s findings and request comments on the outcome of the review.

Recommendation

That the Community O&S Committee:

1. Considers the findings of the in-depth review; and

2. Provides feedback to officers on the two proposed models of delivery presented to the Committee and observations to the Executive.

11. PERSONALISATION AND PREVENTION PARTNERSHIP FUND - END OF YEAR 3 DELIVERY REPORT (Pages 53 - 68)

[Portfolio Holder: Cllr Jenny Else] [Wards Affected: All]

In 2013, Waverley’s Executive approved the delivery of an Activity List of projects, funded by Surrey County Council. This aimed to provide locally driven, preventative services to support and empower vulnerable adults on a sustainable basis.

This report is the annual review of the PPP projects from 1 April 2015 to 31 March 2016. It notes current progress, performance and the success of the Council’s wellbeing approach in empowering the borough’s communities and supporting its most vulnerable residents.

The Community Overview and Scrutiny Committee is asked to note the outcomes of the PPP process to date

Recommendation

The Committee is asked to note the success of the PPP Programme.

12. THAMES BASIN HEATHS SPECIAL PROTECTION AREA (SPA) AVOIDANCE STRATEGY (REVIEW): DRAFT FOR CONSULTATION (Pages 69 - 102)

[Portfolio Holder: Cllr Brian Adams] [Wards affected: All]

Consultation on a review of the Council’s Thames Basin Heaths SPA Avoidance Strategy took place in March/April 2016. The purpose of the review was to release the extra SANG capacity (numbers of dwellings) at Farnham Park that had been identified through the results of new visitor survey data. It also included an update of the tariff for developer contributions.

Recommendation That the Community O&S Committee considers the responses to the draft Thames Basin Heaths SPA Avoidance Strategy (Review) and make observations and suggestions to shape it going forward to the Executive.

13. PERFORMANCE MANAGEMENT REPORT - QUARTER 4 2015/16 (Pages 103 - 118)

[Portfolio Holder: Cllr Julia Potts] [Wards Affected: All]

This report provides the results of the Council’s performance in the fourth quarter of 2015/16 on Planning, Environment and Community Services.

Annexe 1 to this report details performance against key indicators.

Recommendation It is recommended that the Community Overview & Scrutiny Committee scrutinises the performance figures for Quarter 4 as set out in Annexe 1, along with the two years worth of comparative data and benchmarking averages provided and makes any key observations and recommendations to the Executive. 14. SERVICE PLANS - YEAR END OUTTURN REPORT FOR 2015/16 (Pages 119 - 140)

[Portfolio Holder: All] [Wards Affected: All]

Service Plans are devised each year in order to deliver the Council’s corporate priorities.

This report gives the Committee the opportunity to scrutinise the year end outturn of each Service Plan for 2015/16 by way of examining actions completed and if not, examine the reasoning.

Recommendation That the Community Overview & Scrutiny Committee scrutinises the 2015/16 year end outturn Service Plan report and to make any observations or recommendations to the Executive.

15. EXCLUSION OF PRESS AND PUBLIC

To consider the following recommendation on the motion of the Chairman:

Recommendation That, pursuant to Procedure Rule 20 and in accordance with Section 100A(4) of the Local Government Act 1972, the press and public be excluded from the meeting during consideration of the following item on the grounds that it is likely, in view of the nature of the business to be transacted or the nature of the proceedings, that if members of the public were present during the item, there would be disclosure to them of exempt information (as defined by Section 100I of the Act) of the description specified at the meeting in the revised Part 1 of Schedule 12A to the Local Government Act 1972.

16. LEGAL ADVICE

To consider any legal advice relating to any applications in the agenda

For further information or assistance, please telephone Ema Dearsley, Democratic Services Officer, on 01483 523224 or by email at [email protected] WAVERLEY BOROUGH COUNCIL COMMUNITY OVERVIEW & SCRUTINY COMMITTEE 14 June 2016 COMMITTEE WORK PROGRAMME 2016/17

Meeting Date Agenda Items September 2016  Performance Management Report Q1 2016/17  Findings of the Natural England Assessment of the success of the SANG.  Neighbourhood Planning  Meeting with the Royal Surrey and Ashford and St Peters NHS Trust  Building Control – Options Appraisal

November 2016  Performance Management Report Q2 2016/17

Waverley Borough Council Key Decisions and Forward Programme

This Forward Programme sets out the decisions which the Executive expects to take over forthcoming months and identifies those which are key decisions.

A key decision is a decision to be taken by the Executive which (1) is likely to result in the local authority incurring expenditure or making savings of above £20,000 and/or (2) is significant in terms of its effects on communities living or working in an area comprising two or more wards.

Please direct any enquiries about the Forward Programme to the Democratic Services Manager, Emma McQuillan, at the Council Offices on 01483 523351 or email [email protected]. Executive Forward Programme for the period 8 June 2016 onwards

TOPIC DECISION DECISION KEY ANTICIPATED CONTACT TAKER EARLIEST (OR OFFICER S NEXT) DATE

FOR DECISION AND O

POLICY AND GOVERNANCE, HUMAN RESOURCES, BRIGHTWELLS AND LEP CLLR JULIA POTTS (LEADER)

1. Performance Quarterly Executive July 2016 Louise Management combined Norie performance report CORP/COMM 2. Electoral To conduct a Executive √ July 2016 Robin Reviews parliamentary and Council Pellow and possibly Waverley review CORPORATE

CUSTOMER AND CORPORATE SERVICES – CLLR TOM MARTIN (DEPUTY LEADER)

1. Age Concern To agree new Executive September Kelvin Mills Farncombe lease 2016 arrangements CORPORATE 2. Customer To review and Executive √ October 2016 David Allum Services Review agree the way and Council forward for Customer

Services CORPOARTE TOPIC DECISION DECISION KEY ANTICIPATED CONTACT TAKER EARLIEST (OR OFFICER S NEXT) DATE

FOR DECISION AND O

PLANNING – CLLR BRIAN ADAMS

1. Local Plan Approval of the Executive √ July 2016 Elizabeth plan for and Council Sims publication COMMUNITY 2. Thames Basin Approval of the Executive √ July 2016 Gareth Heath Special new Avoidance and Council Williams Protection Area Strategy COMMUNITY 3. Buildings of Final buildings for Executive September Graham Local Merit – adoption 2016 Parrott Wonersh and Shamley Green COMMUNITY 4. Dunsfold and To agree for the Executive Late September Graham Dunsfold Church basis of 2016 Parrott Conservation Area consultation Appraisal COMMUNITY 5. Ewhurst and For adoption Excutive November 2016 Graham Ewhurst Green and Council Parrott Conservation Area Appraisals COMMUNITY 6. Dunsfold and For adoption Executive March 2017 Graham Dunsfold Church and Council Parrott Conservation Area Appraisal COMMUNITY

ECONOMIC DEVELOPMENT – CLLR ANDREW BOLTON

1. Funding for the To seek approval Executive September Kelvin Mills Voluntary Sector to open the and Council 2016 2017/18 grants programme COMMUNITY TOPIC DECISION DECISION KEY ANTICIPATED CONTACT TAKER EARLIEST (OR OFFICER S NEXT) DATE

FOR DECISION AND O

COMMUNITY SERVICES – CLLR KEVIN DEANUS

1. Badshot Lea To seek authority Executive July 2016 Kelvin Mills Recreation to submit Ground planning application for

ball stop netting COMMUNITY 2. Lammas Lands To seek authority Executive September Kelvin Mills to submit and Council 2016 planning application for

fencing COMMUNITY

ENVIRONMENT – CLLR JIM EDWARDS

1. Trade Waste To adopt the Executive √ September Richard Enforcement Trade Waste 2016 Homewood Policy Enforcement Policy COMMUNITY 2. Review of To approve Executive √ October 2016 Richard Parking Place amendments to and Council Homewood Order the Parking Place Order to standardise

requirements COMMUNITY

HEALTH, WELLBEING AND CULTURE – CLLR JENNY ELSE

1. Meals on Approval of Executive July 2016 Kelvin Mills Wheels Review financial and Council implications COMMUNITY 2. Cultural To adopt a Executive √ Oct 2016 Kelvin Mills Strategy revised Cultural and Council Strategy COMMUNITY TOPIC DECISION DECISION KEY ANTICIPATED CONTACT TAKER EARLIEST (OR OFFICER S NEXT) DATE

FOR DECISION AND O

FINANCE – CLLR GED HALL

1. Budget Potential for Executive √ Potentially every Peter Management [E3] seeking approval (and Executive Vickers for budget possibly meeting variations Council) CORP/COMM 2. Review of HRA To review and Executive √ September Peter Business Plan agree a new and Council 2016 Vickers/And Business Plan rew Smith/Hugh

Wagstaff CORPORATE

HOUSING – CLLR CAROLE KING

1. Housing Potential to Executive √ Potentially every Andrew Delivery Board approve and (and Executive Smith [E3] adopt policies possibly meeting and make Council) decisions to assist in the

delivery of CORPORATE affordable homes in the Borough

2. Disabled Approve to use Executive September Andrew Facilities Grant on associated 2016 Smith Allocation projects CORPORATE 3. Implementing Decisions to Executive √ January 2017 Andrew requirements of implement (and Smith the Housing and changes resulting possibly Planning Act 2016 from the Act Council) CORPORATE 4. Review of Decision on the Executive January 2017 Hugh Sheltered Housing service delivery and Council Wagstaff Services model going forward CORPORATE 5. Review of To review the Executive √ April 2017 Hugh Housing contracts and and Council Wagstaff Maintenance consider any Contracts [E3] recommendations CORPORATE Background Information The agenda for each Executive meeting will be published at least 5 working days before the meeting and will be available for inspection at the Council Offices and on the Council’s Website (www.waverley.gov.uk). This programme gives at least 28 days notice of items before they are considered at a meeting of the Executive and consultation will be undertaken with relevant interested parties and stakeholders where necessary.

Exempt Information - whilst the majority of the Executive’s business at the meetings listed in this Plan will be open to the public and press, there will inevitably be some business to be considered which contains confidential, commercially sensitive or personal information which will be discussed in exempt session, i.e. with the press and public excluded. These matters are most commonly human resource decisions relating to individuals such as requests for early or flexible retirements and property matters relating to individual transactions. These may relate to key and non-key decisions. If they are not key decisions, 28 days notice of the likely intention to consider the item in exempt needs to be given.

This is formal notice under the Local Authorities (Executive Arrangements) (Meetings and Access to Information) (England) Regulations 2012 that part of any of the Executive meetings listed below may be held in private because the agenda and reports or annexes for that meeting contain exempt information under Part 1 of Schedule 12A to the Local Government Act 1972 (as amended), and that the public interest in withholding the information outweighs the public interest in disclosing it. Where this applies, the letter [E] will appear after the name of the topic, along with an indication of which exempt paragraph(s) applies, most commonly: [E1 – Information relating to any individual; E2 – Information which is likely to reveal the identity of an individual; E3 – Information relating to the financial or business affairs of any particular person (including the authority holding that information); E5 Information in respect of which a claim to legal professional privilege could be maintained in legal proceedings; E7 – Information relating to any action taken or to be taken in connection with the prevention, investigation or prosecution of crime].

WAVERLEY BOROUGH COUNCIL

COMMUNITY OVERVIEW & SCRUTINY COMMITTEE – 14 JUNE 2016

Title: Safer Waverley Partnership End of Year Report 2015-16

[Portfolio Holder: Cllr Kevin Deanus] [Wards Affected: All]

Summary and purpose:

A function of the Community Overview and Scrutiny (O&S) Committee is to scrutinise the work of the Safer Waverley Partnership (SWP). The purpose of this report is for the Committee to consider the progress made by the SWP against the agreed priorities for 2015-18 and the end of year status of the April 2015 – March 2016 Action Plan. A borough wide analysis of crime and anti-social behaviour is also presented.

How this report relates to the Council’s Corporate Priorities: The Safer Waverley Partnership Plan 2015-18 and associaited Action Plan for 2015/16 link to all of the priorities contained within in the 2016-19 Corporate Plan.

Financial Implications:

There are no comments or observations from a finance perspective. M Yates

Legal Implications: The legal background to the establishment of the SWP is set out within the report. (Daniel Bainbridge)

1. Background Community Safety Partnerships (CSPs) were created by the Crime and Disorder Act 1998 to develop and implement strategies to reduce crime and disorder. They exist to ensure that a number of ‘responsible authorities’ work together to jointly agree and deliver community safety priorities. The Council is one of these ‘responsible authorities’.

The power to scrutinise local CSPs was given to local authorities by the Police and Justice Act 2006 with effect from 30 April 2009. A function of the Community Overview and Scrutiny Committee is to review and scrutinise the work of the Safer Waverley Partnership (SWP), Waverley’s CSP.

Recommendation

That the Community Overview & Scrutiny Committee considers the end of year report and provide and comments and observations. Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER:

Name: Eve Bartlett Telephone: ext 3513 E-mail: [email protected] Annex 1

SAFER WAVERLEY PARTNERSHIP

Title: END OF YEAR REPORT ON PROGRESS OF PARTNERSHIP PLAN 2015-2018 PROGRESS AGAINST ACTION PLAN APRIL 2015 – MARCH 2016

Summary and purpose:

The report describes progress against the Partnership’s agreed priorities for 2015-18 and includes an update on the Action Plan April 2015 – March 2016. A borough-wide analysis of crime and antisocial behaviour is presented, with a commentary on crimes identified for particular attention.

How this report relates to the Safer Waverley Partnership’s priorities:

Tackling Crime: Building Confidence in Our Communities: Confronting Anti-social Behaviour & Promoting Acceptable Behaviour: Responding to change:

The report provides an update on all priorities.

Financial Implications:

The Plan is being delivered within the resources allocated by the Partnership and by its constituent organisations.

1. PRIORITIES FOR 2015-18

1.1 The partnership has agreed the following strategic priorities for the three-year period 2015-18:

1. Tackling Crime

2. Building confidence in our communities

3. Confronting antisocial behaviour and promoting acceptable behaviour.

4. Responding to change 1 Annex 1

The specific themes contained within these priorities are set out below:

SWP rolling three year priorities for 2015-18

Priority Detail

1 Tackling Crime

 Continue to reduce domestic burglaries  Reduce violent crime.  Ensure that Prevent is integrated and promoted within the Partnership’s work and that relevant organisations are well informed of the risks of radicalisation.  The SWP does not consider domestic abuse to be acceptable and will:  Increase reporting of incidents and ensure partners make appropriate referrals to outreach services.  Ensure that outreach services reflect the profile of domestic abuse in Waverley.  Raise awareness of domestic abuse -- how to report it and how to get support.  Complete the Partnership’s current Domestic Homicide Reviews (DHR).  Maintain an awareness of the risk of child sexual exploitation and work with relevant agencies to prevent this.

2 Building confidence in our communities

 Empower local communities to prevent crime by providing timely advice and support.  Enrich residents’ understanding of community safety and raise awareness of new risks, such as cybercrime.  Provide vulnerable residents with appropriate safety advice.  Increase resilience in our communities and continue to engage with residents.

3 Confronting antisocial behaviour and promoting acceptable behaviour

 Confronting anti-social behaviour and promoting acceptable behaviour  Work with communities to maintain low levels of anti-social behaviour.  Address the anti-social behaviour of individuals and families through the CIAG and Family Support Team.  Address anti-social behaviour at problem locations through the JAG.  Ensure that partners make full use of the legal powers available to address anti-social behaviour and nuisance.  Contribute to the reduction of road casualties in Waverley.  Support public health objectives which promote community safety through behaviour change, e.g in relation to drugs, alcohol and new psychoactive substances.  Work with the Waverley Wellbeing Partnership on areas of shared concern.  Support Surrey Fire and Rescue Service projects which promote resilience and safe behaviour, e.g. Safe Drive Stay Alive, Youth Engagement Scheme (YES) and “Firefighter for a day”.

2 Annex 1

4 Responding to Change

 Work with the Surrey Community Safety Board and the Surrey Community Safety Unit to ensure both that local concerns are represented at a countywide level and that consistent frameworks are in place across Surrey.  Work with the Police and Crime Commissioner (PCC) to deliver the Police and Crime Plan for Surrey at a local level.  Consider the impact of changes implemented following the recent Neighbourhood Policing Review and any further changes that could come about as a result of the latest Policing in your Neighbourhood Review.  Ensure the Partnership responds effectively to new legislation.

2. Crime and antisocial behaviour

2.1 Data showing the incidence of key crime-types for Waverley in the period April 2015- March 2016 is as follows:

Recorded crime, Waverley Crime Type Financial Financial % Financial year Comments year to year to to date change date 2015- date 2014- 16 15 Total Notifiable Crime 4507 4081 10.4% See paragraph 2.2

Domestic burglary 176 199 -11.6% See paragraph 2.4 Non-domestic 287 399 -28.1% burglary Criminal damage 715 628 13.9% Drug offences 89 216 -58.8% Serious sexual 134 94 41.1% offences Other sexual offences 29 18 61.1% Robbery 16 12 33.3% Vehicle crime 241 275 -12.4% (excluding interference) Vehicle interference 25 32 -21.9% and tampering Violence with injury 485 377 28.6% See paragraph 2.5 Violence without 1134 570 98.9% See paragraph 2.5 injury Domestic Violence 527 349 51% See paragraph 2.6 Anti-social behaviour 2674 3221 -17% See paragraph 2.3

3 Annex 1

2.2 Total notifiable crime in Waverley has increased by 10.4% from the previous year; however this represents the smallest percentage increase across Surrey.

2.3 Anti-social behaviour has decreased by 17% over the comparable period in the previous year and represents the greatest percentage decrease in Surrey.

2.3 The Borough Inspector has provided the following commentary on the Partnership’s priority crimes as follows.

2.4 Domestic burglary

Domestic Burglary has fallen across Surrey in the latest fiscal year (-8.4%, -217 offences), a trend which is replicated in the borough of Waverley with 176 burglaries recorded in 2015/16 compared with 199 in 2014/15 (-11.6%, -23 offences). Year on year performance was maintained during the key risk period for the Force (Q3 – Oct through Dec in which Op Candlelight ran) with the most significant improvements coming in Q4 with 2 fewer burglaries recorded per week than the 2014/15 figure.

2.5 Violent crime

Violent crime has increased both within Surrey and nationally. An additional 7249 offences have been recorded in 2015/16 compared with the same period in the previous year (+55.3%), a trend which is replicated in Waverley in which a further 672 offences have been recorded in 2015/16 compared to previous year end position (+71%). The bulk of this increase relates to Violence without injury offences (+564 offences, +98.9%). Aside for more stringent recording practises around violent crime, a number of new offences codes have been included within this dataset which have impacted on the volume of harassment offences (8L) reported in Surrey (+2175 offences, +244.4%) as well as Public Fear, Alarm and Distress (9A) which have increased by 123.9% (+2010 offences). This trend is replicated in the borough of Waverley.

2.6 Domestic violence

This category refers to only Domestic Abuse which falls into either the Violence with or without injury crime groups rather than referring to all notifiable offences. The TNO DA year on year increase is below that of the Violent DA increase (41.1% compared to 51.2%). The increases outlined in the above section are also currently impacting on level of Domestic abuse recorded as new offences are being added to the Home Office Counting Rules. The new coercive control legislation which has been introduced will likely lead to further year on year increases in offences going forward. Once normalised for population, Waverley recorded the 2nd fewest offences per 1000 population in 2015/16 (4.3 per 1000 pop) in Surrey and has also seen an increase in the volume of crimes solved during this period (+38 offences) compared to 2014/15.

2.7 Antisocial behaviour

ASB has fallen by 17% in Waverley in the latest fiscal year compared to the same period in 2014/15 with 547 fewer incidents being recorded year on year. This is above Force average performance in this year (-9.6%) and represents the most significant reduction at borough level. 4 Annex 1

3. Progress against action plan 2015/16

3.1 The action plan for 2015/16 agreed by the Partnership is set out below. End of year progress is reported in the final column, categorised by a Red Amber Green (RAG) assessment which indicates the end of year status of each action.

Action Priority Lead Responsible Timescale End of year status 1-4 Organisation Officer

Complete 1 Safer Community Ongoing DHR 1 completed. current Waverley Services DHR 2 draft report Domestic Partnership Manager prepared. DHR 3 in Homicide progress. DHR 4 Reviews received notification, (DHRs) awaiting confirmation of charge.

Ensure that 1 Coordination Community March Work ongoing to services for Group (COG) Safety Officer 2016 support survivors survivors reflect in discussion and their children. the profile of with outreach Funding provided to domestic abuse provider support services. in Waverley.

Support 1 Waverley Community Ongoing Eagle radio campaigns to Borough Safety Officer awareness campaign address Council aired for 3 weeks in domestic abuse support of annual DA (DA). awareness week. Promoted fundraising evening for Fat Fish (to support work with victims’ children).

Awareness raising of DA for staff as part of DA Awareness week in October 15.

£1,950 awarded to Fat Fish from SWP for work with children.

5 Annex 1

Continue to 1 Waverley Community Ongoing Surrey County promote Borough Safety Officer Council identified as awareness of Council co-ordinating body Prevent and Prevent via a County undertake Surrey Police Community Partnership Group. actions as Engagement appropriate, Officer Home Office made especially with (Surrey available £10,000 schools and Police) funding for councils colleges. to support Prevent activity. WBC working with SCC and other districts and boroughs to pool funding to deliver Prevent training to staff and councillors in local authorities and universities and to carry out research into public perceptions of radicalisation in Surrey. County councils.

Waverley Training Services undertook PREVENT training in Jan 16.

Surrey Learn Partnership to roll out ‘Citizenship’ training, incorporating PREVENT from April 16.

Contribute to 1 Waverley Community Ongoing Taxi driver training countywide Borough Services carried out in August measures to Council Manager/ 15. confront child Community

6 Annex 1

sexual Safety Officer Borough exploitation representative (CSE), raise established on Multi- awareness Agency Exploited locally and Children’s support local Conference agencies in (MAECC). safeguarding vulnerable Online Survey young people. commissioned by SCC Children’s Services to understand the profile of CSE in Surrey.

Surrey Learn Partnership to roll out ‘Citizenship’ training, incorporating CSE April 16.

County workshop looking at role of CSPs in CSE held on 24 Feb 16.

National CSE Awareness Day attended by Borough officers on 18 March 16.

Use appropriate 2 Waverley Community Ongoing Eagle Radio media to Borough Safety Officer campaigns ongoing promote Council in the areas of awareness of domestic abuse, fire community safety and anti-social safety , e.g. behaviour. WBC Making Waves Facebook and (now Your Twitter used to Waverley), promote Road User

7 Annex 1

Eagle Radio, Awareness Days and website, etc. news story placed on website.

ASB awareness week promoted through website and via Facebook Panel event held on 29/9/15.

ASB awareness raising radio campaign ran in March ’16.

Ensure that 2, 3 Safer Community Ongoing Attended community appropriate Waverley Partnership event at Ockford links are Partnership and Ridge/Aarons Hill; maintained with Committee information and projects to Officer advice provided and develop (CPCO) information collected resilience in on local priorities; communities contribution was well and support received. vulnerable residents CPCO attends Chantrys Forum and Farncombe Forum meetings and keeps an overview of partnership activity at Sandy Hill.

CPCO provides a link to SCC youth services via the Local Committee and Waverley Youth Partnership.

Review revised 3 Surrey Police Borough September Review report to Community Inspector 2015 SWP 12 Nov 2015 Incident Action 8 Annex 1

Group (CIAG) County Review being arrangements. carried out by Surrey Community Safety Unit.

Agendas and minutes being replaced by SafetyNet from March 16. Training held in Jan-Feb 2016.

Implementation of SafetyNet from April 16.

Develop an 2,3,4 SWP Community Ongoing Don’t Bottle it Up effective Executive Services campaign promoted working and Manager as part of alcohol relationship with Wellbeing awareness week in the Waverley Partnership conjunction with Wellbeing Chair Wellbeing Partnership on Partnership. areas of shared interest. Community Safety considerations to be fed into Living and Ageing Well Week October 2016.

Ensure that 3 Safer Community Ongoing Briefing email sent to mechanisms Waverley Safety Officer all WBC Councillors are in place to Partnership April 16 explaining allow the new policing model efficient sharing following Policing in of information Your Neighbourhood between (PIYN) review. agencies to promote CSO assisting community Borough Insp to safety. carry out briefing at Town and Parishes

9 Annex 1

meeting in July 16.

Meet and greet event being planned by WBC for services within the building to meet and understand what each other do.

Continue to 3 Safer Chair of Ongoing Ongoing via CIAG. raise Waverley CIAG- awareness of Partnership Borough Insp referral routes for vulnerable residents into specialist services, e.g. for recovery from substance misuse.

Consider how 1, 3 Safer Public Health June 2015 Supply of A&E data an Waverley – Substance remains to be understanding Partnership Misuse Lead effectively of information embedded. on attendances at Accident and Catalyst is due to Emergency provide new role to departments as sit on CIAGs from a result of June 16 to work with alcohol misuse frequent attendees at and violence A&E. might contribute to effective prevention.

Share Safer Public Health Training for parents information on Waverley – Substance held in Waverley New Partnership Misuse Lead Psychoactive Substances (NPS) in liaison with the Surrey

10 Annex 1

NPS Task Force.

Continue to 3 Safer Community December Ongoing. RUAD support the Waverley Safety Officer 2015 delivered in 5 work of Partnership secondary schools in Casualty September 2015. Reduction Action Group CRAG merged with (CRAG) and JAG in March 16 to ensure that reduce officer time Road User and improve Awareness efficiency. Days (RUADs) are offered to schools.

Support the 4 Safer Chair – SWP Ongoing SWP chair and Police and Waverley Borough Inspector Crime Partnership Borough presented at the Commissioner Inspector Crime Summit on 18 (PCC’s) Police Jan 16. and Crime Plan, including Local Policing Boards and Crime Summit.

Maximise 1, 2, 3, Safer Community Ongoing Secured funding funding 4 Waverley Safety Officer from PCC to support available to Partnership ASB initiatives and promote towards supporting community costs of carrying out safety in 2 Domestic Homicide Waverley and Reviews. advise organisations Utilising funds on sources of available to funding Waverley from the available. Home Office for Prevent.

11 Annex 1

4. Responding to Change

4.1 During the year April 2015 to March 2016, the Partnership has responded to a number of changes affecting its partner organisations. Surrey Police carried out a review into local policing called ‘Policing in Your Neighbourhood’ (PIYN). PIYN has made changes to the way local policing is delivered. From April 2016 local Safer Neighbourhood Teams became smaller and a new Area Patrol Team (APT) was introduced to provide 24 hour cover to Waverley. The challenge for partners is to ensure key services maintain relationships with the police to deliver their services.

During the year there has been an increased focus nationally on the importance of the various aspects of ‘Safeguarding’. In 2015 the Modern Slavery Act received Royal Assent to consolidate previous offences relating to trafficking and slavery. It requires Councils and the Police to report where it has reasonable grounds to believe a person may be a victim of slavery or human trafficking to the Home Office.

Nationally there has also been increased awareness of Child Sexual Exploitation (CSE), which has resulted in partner agencies allocating considerable resources to raising awareness of CSE and putting in place measures to ensure it is prevented.

In May 2015 the Government announced a new piece of legislation to tackle the new generation of psychoactive drugs (legal highs). The Psychoactive Substances Act 2016 is expected to come into force in spring 2016. The Partnership will need to consider the new powers available and their application to address legal highs.

5. Conclusion

5.1 The Partnership has achieved all of its targets during the year. In order to respond affectively to the changing environment of community safety, (in the light of changes to local policing and to the increased emphasis on Safeguarding), the Partnership has taken the decision to review its rolling three year priorities for the year 2016- 2019. Revised priorities will be outlined in the Partnership Plan 2016-19, and action plan for 2016-17.

CONTACT OFFICERS:

Name: Eve Bartlett Telephone: 01483 523533 Email: [email protected] Name: Katrina Burns Telephone: 01483 523156 Email: [email protected]

12 WAVERLEY BOROUGH COUNCIL

COMMUNITY OVERVIEW & SCRUTINY COMMITTEE – 14 JUNE 2016

Title: Safer Waverley Partnership Plan 2016-19

[Portfolio Holder: Cllr Kevin Deanus] [Wards Affected: All]

Summary and purpose:

A function of the Community Overview and Scrutiny (O&S) Committee is to scrutinise the work of the Safer Waverley Partnership (SWP). The purpose of this report is for the Committee to note the key priorities arising from the Safer Waverley Partnership Plan for 2016-19 and to receive the 2016/17 Action Plan.

How this report relates to the Council’s Corporate Priorities: The Safer Waverley Partnership Plan 2016-19 and associaited Action Plan for 2016/17 link to all of the priorities contained within in the 2016-19 Corporate Plan.

Financial Implications:

There are no comments or observations from a finance perspective. M Yates

Legal Implications: The legal background to the establishment of the SWP is set out within the report. (Daniel Bainbridge)

1. Background The Crime and Disorder Act 1998 gave local authorities and police services duties to work together to develop crime and disorder audits and implement reduction strategies and to work in partnership with other agencies - Community Safety Partnerships (CSPs) -to tackle the identified problems.

The Police and Justice Act 2006 placed a duty on responsible authorities to share evidenced-based data to support CSPs. This now also included the Fire Service, Probation Service, Health Service, local Police Authority and a representative of Registered Social Landlords (Housing Associations).

The legislation also placed a new duty on CSPs to join together in a formal strategic group to undertake frequent assessments of levels and patterns of crime and drug misuse in their area and to produce annual rolling three year Community Safety Partnership Plans.

The provisions contained within the Police and Justice Act 2006 extended the remit of local authorities to scrutinise the functioning of the local CSPs. It put in place arrangements to ensure that every local authority has in place a committee with power to review and scrutinise, and make reports or recommendations, about the functioning of the CSPs responsible authorities.

The CSP in Waverley is known as the Safer Waverley Partnership (SWP). Waverley Borough Council is one of the statutory members of the SWP alongside Surrey Police, Surrey County Council, Surrey Fire & Rescue Service, Surrey & Sussex Probation Trust, and Guildford & Waverley and North East Hampshire & Farnham Clinical Commissioning Groups.

Following the Safer Waverley Partnership end of year report 2015/16, the CSP has produced the Safer Waverley Partnership Plan 2016-19. This identifies the Community Safety priorities for the next three years, and will be refreshed on an annual basis to check that these priorities are still current. The CSP has also agreed an annual action plan and budget for the year linked to these priorities.

Recommendation

That the Community Overview & Scrutiny Committee endorses the Safer Waverley Partnership Plan 2016-19 and ensures commitment to actions from Waverley Borough Council officers.

Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER:

Name: Katrina Burns Telephone: ext 3156 E-mail: [email protected] Annex 1

Safer Waverley Partnership Plan 2016-2019

1. Background

The 1998 Crime and Disorder Act gave local agencies a shared responsibility for developing and introducing strategies to reduce crime and disorder in their area. The agencies came together as a Community Safety Partnership (CSP), known in Waverley as the Safer Waverley Partnership (SWP). The statutory members are:

 Surrey Police

 Waverley Borough Council

 Surrey County Council

 Surrey Fire & Rescue Service

 Surrey and Sussex Probation Trust

 Clinical Commissioning Groups (Guildford & Waverley and North East Hampshire & Farnham)

The Partnership also works with many other public and private non-statutory partner organisations in addition to the community and voluntary groups to deliver Community Safety projects.

2. Key Priorities for the Safer Waverley Partnership

The SWP’s key priorities have changed following the annual refresh of the Safer Waverley Partnership Plan 2015-18. This has been as a result of a review of the following:

 Assessment of patterns of crime and anti-social behaviour in Waverley.

 Issues discussed by the SWP Executive and sub groups, e.g. the Joint Action Group (JAG).

1 Annex 1

 New and emerging Community Safety related priorities at a local and national level.

 Issues arising through the Community, i.e. via local Councillors and engagement events like the Waverley Crime Summit.

 The Surrey Community Safety Unit’s ‘Strategic Assessment – Waverley 2016/17 refresh’.

Where an issue of concern is mainly the core responsibility of one of the partner agencies, this will be dealt with through this lead agency’s business process.

The key priorities for the SWP for 2016/17 are as follows:

Anti Social Behaviour (including the anti social use of motor vehicles)

The SWP will continue to maintain low levels of anti-social behaviour in the borough and promote acceptable behaviour to reassure residents. The Partnership will target those causing nuisance through the Community Incident Action Group (CIAG) and Family Support Team, and problem locations through the JAG, and ensure that full use is made of the legal enforcement powers available.

It will also look to raise awareness of the dangers of anti social driving through targeted campaigns to help to reduce the number of road casualties in the Borough.

Child Sexual Exploitation (CSE)

Sexual exploitation of children and young people under 18 involves exploitative situations, contexts and relationships where the young persons receives 'something' (e.g. food, accommodation, drugs, alcohol, cigarettes, affection, gifts, money) as a result of sexual activities.

The SWP will continue to raise awareness of indicators of CSE and the reporting of it amongst staff and the community, and work through the Multi Agency Exploited Children’s Conference (MAECC) to support victims and target offenders, and any associated hotspot areas through the JAG.

Substance Misuse

The SWP will continue to tackle alcohol related crime and ASB and support public health objectives which promote Community Safety through behaviour change, e.g. in relation to drugs, alcohol and new psychoactive substances. It will work with the Waverley Wellbeing Partnership on areas of shared concern, e.g. improving health promotion, education and awareness-raising in relation to drug and alcohol use, and look to ensure that offenders with problematic substance misuse issues have clear pathways into appropriate services. 2 Annex 1

Domestic Abuse

Waverley has recorded more domestic homicide incidents in the past few years than other areas in Surrey. The Partnership will continue to raise awareness of Domestic Abuse, and work closely with ‘Chapter 1’ to increase referrals to the Outreach Service and reduce incidences of repeat reports. It will target high-risk cases through Multi Agency Risk Assessment Conferences (MARACs) and conduct and implement recommendations from Domestic Homicide Reviews (DHRs) when necessary.

‘Prevent’

‘Prevent’ is a key part of the Government’s strategy to stop people becoming or supporting terrorists. The SWP will continue to raise awareness of ‘Prevent’ and the reporting of it amongst staff and the community, and work alongside the Surrey Prevent Strategy Group to deliver the Prevent Implementation Plan, and target those at high risk of radicalisation via the Channel Panel.

Cyber Crime

Cyber crime links in with other key priorities of the SWP such as CSE and ‘Prevent’.

A recent South East cybercrime survey by the Officer of the Police and Crime Commissioner for Surrey showed that 84% of respondents had experienced some form of attempted cybercrime in the last 12 months, with only 31% having reported it to the authorities.

The Partnership will work together with CyberSafe Surrey to help prevent residents and local businesses from becoming victims of cyber-dependent and cyber-enabled crime, and to encourage the reporting of it.

A summary of the key priorities for 2016/17 is attached as Annex 1.

3. Action Plan 2016/17

The SWP Action Plan for 2016/17 is attached as Annex 2.

4. Delivery

The Partnership has various delivery groups at a local and county level focusing on areas, individuals and a variety of Community Safety issues which it will link in with to deliver the action plan. The main ones are as follows:

3 Annex 1

Borough delivery mechanisms

Joint Action Group (JAG)

The JAG meets bi-monthly to review crime and disorder levels in the Borough, using crime and incident data to monitor emerging and potential problems. It prioritises its activity and tasks short term sub-groups to resolve problems at specific locations. The JAG keeps an overview of crime and disorder in relation to licensed premises and uses a ‘traffic light’ system to identify those where joint work is needed to address risks.

The JAG also looks at reducing road casualties in Waverley through education and information, historically through interventions such as Road User Awareness Days and Speed Watches.

Community Incident Action Group (CIAG)

The CIAG is a multi-agency problem solving group which meets bi-monthly to agree ways of working with individuals and families who causing significant anti-social behaviour and other associated Community problems.

Waverley Family Support Team

The Waverley Family Support Team provides intensive outreach support to families who meet the government’s “Troubled Families” criteria. The team aims to work closely with individual families and the agencies who work with them; it uses a ‘Team around the Family’ approach to help them improve their lives and secure a better future for their children.

The SWP will also work collaboratively with other Waverley groups, such as the Health and Wellbeing Partnership, to ensure joined up working and a strategic approach to related themes.

County delivery mechanisms

The SWP will also link in with the following County groups:

Surrey Community Safety Board (CSB)

The Board is made up of senior representatives from Surrey Police, District and Borough Councils, Surrey Probation, Surrey Courts, Surrey Crown Prosecution Service, Surrey County Council, Surrey Fire & Rescue Service, Clinical Commissioning Groups, Police and Crime Commissioner, Mental Health and Surrey HM Prison Service. The Board aims to ensure that Surrey agencies working in the field of community and public safety agree joint strategies and provide clear joined up direction to their organisations to improve outcomes.

4 Annex 1

Surrey Domestic Abuse Multi-Agency Development Group

The group acts as the delivery arm of the Surrey Community Safety Board for Domestic Abuse. It oversees the development and delivery of the Domestic Abuse Strategy and work plan for Surrey, along with a number of task groups, including the Domestic Abuse Communications Group. This works with local officers to ensure that campaigns aimed at increasing awareness of Domestic Abuse and services available to victims are promoted consistently across the county. The SWP works closely with ‘Chapter 1’, the provider of outreach services to those affected by Domestic Abuse in Waverley.

Surrey Substance Misuse Group

The Surrey Substance Misuse Group provides leadership with the strategic planning and commissioning of substance misuse interventions across communities and criminal justice settings. It is responsible for the delivery of the Substance Misuse Strategy, reporting directly to the Surrey Community Safety Board.

The Group brings senior experts and commissioners from a number of organisations and services to ensure that access and support to treatment and recovery services is synchronised and efficiently delivered.

Surrey Prevent Strategy Group.

The Prevent Strategy Group reviews the Prevent Implementation Plan for Surrey. It identifies the areas in which partners can support ‘Prevent’, e.g. through training, web linkages to ‘Prevent’, attendance at briefings, monitoring of community tensions and via local delivery plans.

5. Budget

Funding decisions by the CSP will take into account the key priorities for the coming year.

6. Monitoring and Review

The 2016/17 Action Plan will be monitored by the JAG which will be responsible for providing the SWP Executive group quarterly updates on progress. The SWP Executive Group will have overall responsibility for the delivery of the Partnership Plan. The Plan will be reviewed in April 2017 to ensure that key priorities are still relevant, and that any new and emerging priorities are identified.

5

Annex 2

Partnership Plan 2016 – 2018

Summary

Priority Aim Anti- Social Behaviour (including anti . Target offenders of ASB and hot spot areas social use of motor vehicles) . Reassure residents regarding issues related to ASB . Raise awareness of the dangers of anti social driving through targeted campaigns

Child Sexual Exploitation (CSE) . Improve understanding of CSE and reporting of it . Target offenders of CSE and hot spot areas

Substance Misuse . Target alcohol related crime and ASB hot spot areas . Ensure offenders with problematic substance misuse issues have clear pathways into appropriate services . Improve health promotion, education and awareness raising in relation to drug and alcohol use

Domestic Abuse . Raise awareness of DA issues . Target high and very high risk cases of DA

‘Prevent’ people from becoming . Raise awareness of ‘Prevent’ terrorist or supporting terrorism . Improve Borough response to ‘Prevent’ agenda . Improve CIAG and ‘Prevent’ case management

Cyber Crime . Raise awareness of Cyber crime . Improve reporting of Cyber crime

Annex 3

Safer Waverley Partnership Action Plan 2016/17

Key: £ - under £500; ££ - £500 to £1,000 £££ - 0ver £1,000

Priority: Anti Social Behaviour (including the anti social use of motor vehicles)

Aim Action/Initiative Lead Funding Desired output Agency/Group Refer repeat offenders of ASB to Community CIAG £ Reduction in levels of ASB of the Intervention Action Group (CIAG) for appropriate CIAG most prolific offenders intervention. fund Consider the use of a wide range of statutory Surrey Police ££ Reduction in levels of ASB of the powers available (under the ASB and Policing Act WBC CIAG/ most prolific offenders 2014) to tackle ASB. JAG Target offenders of fund Increased enforcement ASB and hot spot opportunities to deal with ASB areas Share ASB intelligence through JAG to address JAG N/A Reduction in levels of ASB in problem areas/issues. Set up specific targeted sub- most prolific areas. groups when appropriate. Run targeted parks patrols in the summer months. Surrey Police N/A Reduction of ASB in parks WBC Increased public reassurance

1 Annex 3

Aim Action/Initiative Lead Funding Desired output Agency/Group Reassure residents Support local and national campaigns regarding All N/A regarding issues tackling ASB, including Surrey Police’s ’Policing related to ASB Matters’ campaign. Produce preventative and awareness raising messages for publication via local media. Link in with Surrey ASB Strategy Increased public reassurance Group. Support Surrey led ASB training sessions and All N/A associated conferences and events for relevant front line staff. Link in with the Surrey review into support for victims of ASB. Raise awareness of Consider the use of a wide range of interventions to SFRS £££ the dangers of anti promote safe driving to targeted age groups and at SCC JAG fund Reduction in the number of road social driving through hot spot areas, e.g. Speed Watch, Safe Drive Stay Surrey Police traffic accidents and reports of targeted campaigns Alive, Road User Awareness Days and Drive WBC Anti Social Driving SMART campaigns.

2 Annex 3

Priority: Child Sexual Exploitation (CSE)

Aim Action/Initiative Lead Funding Desired output Agency/Group Improve Promote and support local and national CSE All N/A understanding of CSE awareness campaigns. Produce preventative and and reporting of it awareness raising messages for publication via local media. Partners and residents have Support and promote Surrey led CSE training All N/A increased awareness and sessions and associated conferences and events understanding of CSE for relevant front line staff. Work with licensed premises, local hotels and taxi WBC N/A drivers to recognise indicators of possible CSE SCC Surrey Police Improve Support South West Missing And Exploited SCC N/A Improved joined up working and understanding of CSE Children’s Conferences (MAECCs) and explore WBC sharing of information and reporting of it connections with CIAG and JAG when appropriate. Surrey Police Link in with the Surrey Multi-Agency CSE Action Reduced risk of CSE occurring Plan. Target offenders of Consider the use of a wide range of statutory WBC N/A Increased enforcement CSE and hot spot powers available (under the ASB and Policing Act Surrey Police opportunities to deal with CSE areas 2014 )to tackle CSE Reduced risk of CSE occurring

3 Annex 3

Priority: Substance misuse

Aim Action/Initiative Lead Funding Desired output Agency/Group Target alcohol related Consider the use of a wide range of WBC N/A crime and ASB hot options/statutory powers to tackle alcohol related (Licensing) spot areas crime and ASB, e.g. SCC  use of a wide range of statutory powers (Trading Increased enforcement available (under the ASB and Policing Act Standards) opportunities to deal with alcohol 2014 ) Surrey Police related crime and ASB  enforcement of mandatory licensing conditions JAG  on-going monitoring of intelligence regarding Reduction in alcohol related underage sales of alcohol with test purchases crime and anti social behaviour at identified problem premises  monitoring of incidents at licensed premises through Pub Watch and Traffic light scheme. Ensure offenders with Refer problematic substance misusers to CIAG N/A problematic dedicated outreach/treatment/recovery services. substance misuse Link in with Surrey Substance Misuse Group and Increased support for drug and issues have clear Surrey Substance Misuse Strategy. alcohol misusers pathways into appropriate services Improve health Promote and support local and national drug and All N/A Reduction in harm promotion, education alcohol awareness campaigns. Produce (drug and alcohol misuse) and awareness preventative and awareness raising messages for raising in relation to publication via local media. drug and alcohol use Support and promote substance misuse training All N/A Increased awareness and sessions and associated conferences and events understanding of risk of harm for relevant front line staff. (drug and alcohol misuse)

4 Annex 3

Priority: Domestic Abuse (DA)

Aim Action/Initiative Lead Funding Desired output Agency/Group Raise awareness of Support and promote Chapter 1 Outreach Service. SCC N/A DA issues Hold annual review meeting. WBC Chapter 1 Promote and support local and national DA All N/A awareness campaigns. Produce preventative and An increased awareness of awareness raising messages for publication via domestic abuse, and a reduction local media. Link in with Surrey DA in its incidence Communications and DA Development Groups. Support and promote Surrey led DA training All N/A sessions and associated DA conferences/events for relevant front line staff. Target high and very Support and attendance at Multi Agency Risk Surrey Police N/A Reduction in repeat incidences of high risk cases of DA Assessment Conferences (MARACs). WBC DA

Reduced risk of harm to victims of DA Conduct Domestic Homicide Reviews (DHRs) CSP £££ when necessary and implement associated DHR recommendations. funding

Provide the following information to the Surrey PCC Community Safety Board: funding Identification of lessons learnt to  A quarterly update on the progress of all DHRs improve practice and safeguard  An overview report on completion of a DHR victims  An update regarding the implementation of recommendations 6 months after a DHR report has been published  A ‘lessons learned’ report demonstrating how learning has been embedded into practice 12 months after a DHR report has been published

5 Annex 3

Priority: Prevent

Aim Action/Initiative Lead Funding Desired output Agency/Group Raise awareness of Promote and support local and national Prevent All N/A Prevent awareness campaigns. Produce awareness Partners and residents have raising messages for publication via local media. increased awareness and understanding of the signs and Support and promote Surrey led Prevent related All N/A risks of radicalisation training sessions and associated conferences/events for relevant front line staff. Improve Borough Review Prevent Implementation Plans on an WBC N/A Co-ordinated approach to response to Prevent annual basis and monitor actions quarterly. Link Surrey Police Prevent agenda agenda in with the work of Surrey Prevent Strategy Group. SCC Improve Prevent case Refer high risk cases to Channel Panel for All N/A management appropriate intervention and link in with CIAG. Reduced risk of radicalisation

6 Annex 3

Priority Cyber crime

Aim Action/Initiative Lead Funding Desired output Agency/Group Raise awareness of Promote and support local and national Cyber All N/A Cyber crime crime awareness campaigns and websites, e.g. Get safe online and Cyber Streetwise. Produce Partners, residents and local awareness raising messages relating to Cyber businesses have increased crime via local media. awareness and understanding of Promote CyberSafe Surrey Network to partners All N/A Cyber crime and encourage sign up to CyberSafe Surrey newsletters Reduced risk of residents and local businesses becoming Explore links between Cyber crime and vulnerable All N/A victims of Cyber-dependent and people through associated themes, e.g. CSE, Cyber-enabled crime Prevent, Health and Wellbeing, and target awareness raising messages accordingly. Improve reporting of Encourage reporting of fraud and Cyber crime to Surrey Police N/A Cyber crime Surrey Police and Action Fraud SCC Increased awareness of true (Trading extent of Cyber crime Standards)

7

WAVERLEY BOROUGH COUNCIL

COMMUNITY OVERVIEW AND SCRUTINY

14 JUNE 2016

Title:

IN DEPTH REVIEW OF THE WAVERLEY MEALS ON WHEELS SERVICE – FINDINGS REPORT

[Portfolio Holders :Cllr Jenny Else and Cllr Andrew Bolton] [Wards Affected:All]

Summary and purpose:

It was agreed at Community Overview and Scrutiny on 19 January 2016 to carry out an in- depth review of the Meal on Wheels Service as a result of the steady decrease in the uptake of meals since 2011.

The purpose of this report is to inform Community O&S of the Sub-Committee’s findings and request comments on the outcome of the review.

How this report relates to the Council’s Corporate Priorities:

The Council funds a number of voluntary organisations that provide high priority services for the benefit of Waverley residents, in partnership with the Council. The Meals on Wheels service is provided through the Royal Voluntary Service and is available to older residents, vulnerable people and people with disabilities through a referral system. The service is funded through an annual Service Level Agreement in partnership with Surrey County Council who match-fund Waverley’s financial contribution.

Financial Implications:

The current Waverley Meals on Wheels service is delivered by the Royal Voluntary Service under an annual Service Level Agreement. Waverley Borough Council and Surrey County Council Adult Social Care directorate both contribute £30,000 towards the overall service delivery, totalling £60,000. Waverley also contributes staff time and premisies costs for the service totalling a further £10,000. Funding for the service had remained the same since 2007. Provision was made within the Council’s 2016/17 budget to continue funding RVS at the same level. Details of funding for 2016/17 from Surrey County Council’s Adult Social Care directorate are detailed in the body of this report.

Future financial implications will be considered in detail following consideration of potential operating models by Community O&S on 14 June. However the expectation is that these will be contained within the Council’s contribution of £30,000 per year.

Legal Implications:

Waverley has no statutory obligation to provide a meals on wheels service. Currently there is a Service Level Agreement in place between the Royal Voluntary Service (RVS) and the Council. Clause 14 of the Agreement states that either party may terminate the Agreement upon giving six months’ notice in writing to the other or a lesser period if the parties agree in writing. The Council gave six month’s formal notice to RVS in accordance with Clause 14, that the current Service Level Agreement will terminate on 30 September 2016 following SCC decision to only allocate funding to 30 June 2016.

In respect of future models, any legal implications will be considered in detail following discussion of potential operating models by Community O&S on 14 June.

Introduction

1. It was agreed at Community Overview and Scrutiny on 19 January 2016 to carry out an in-depth review of the Meal on Wheels Service as a result of the steady decrease in the uptake of meals since 2011. As Surrey County Council Adult Social Care directorate co-fund the service they have been part of the review process along with the Royal Voluntary Service. This is a discretionary service that has received joint funding from both organisations contributing to the delivery of the service.

2. The decision of this Committee to select the Meals on Wheel service as an area for an in-depth review reflects the importance that Members place on how residents are supported to remain independent in their own home and having access to a community meals service. In light of current funding challenges it has proven to be a timely review focussing on what type of meals service should be supported in the future.

3. The current Waverley Meals on Wheels service is delivered by the Royal Voluntary Service under an annual Service Level Agreement on behalf of Waverley Borough Council and Surrey County Council Adult Social Care Directorate.

4. In March this year the Council received notification from Surrey County Council’s Adult Social Care Directorate regarding the actions it would need to take following the significant financial challenges it is facing as a result of reductions in its government grant. As a result, Surrey confirmed it would only guarantee funding for the Waverley Meals on Wheels Service for the first 6 months only for 2016/17 ie £15,000, whilst reviewing all their grants and contracts across Surrey.

5. The impact of this news was communicated to the Royal Voluntary Service (RVS) and given the Council’s obligations of their Service Level Agreement, it gave six month’s formal notice, in accordance with Clause 14, that the current Service Level Agreement will terminate on 30 September 2016. This meant the review process needed to speed up with a shorter amount of time to outline a new model of delivery or alternative support available to RVS clients by 1 October.

6. To understand the profile of the current users Surrey County Council reviewed them all, to determine if they were already known to Surrey Adult Social Care. Out of the 135 active users: a. 63 are open cases with Surrey Adult Social Care Waverley Locality Team of which 32 were allocated services/support and 31 were awaiting allocation; b. 57 people were known to Surrey Adult Social Care were not open cases with the Waverley locality team, this could be due to not reaching the threshold for services or no longer requiring services; and, c. 15 people were not known to Surrey Adult Social Care Waverley Locality Team. 7. Interrogating the current list of users identified that there was a high proportion of vulnerable individuals accessing the service who may not be in receipt of other services and therefore the RVS volunteer delivering their meal may be their only regular source of social contact.

8. The focus on the current users proved to be a valuable exercise as it confirmed that the visit is as important as the meal and that this is an area that could be developed in the future.

Drivers for the review

9. The review was initiated for 3 main reasons: a. Monitoring information provided by RVS shows that there has been a steady decrease in the take up of the Meals on Wheels service from 40,248 meals delivered in 2011/12 to to 29,775 meals delivered in 2014/15. Meals delivered in 2015/16 came to 27,783, a furyher decrease. b. Consultation from the Ageing Well Strategy highlighted the need to review the service as some residents expressed dissatisfaction with the quality of the meals. c. The current Meals on Wheels Service has operated in the same way for some years. Future priorities and how these would be achieved need to be considered to ensure a sustainable meals service that meets the future needs ot the community and offers a high quality service, meeting people’s wellbeing needs and offers a value for money service.

10. Also, whilst the current service meets all food safety requirements, Councillors have expressed concern about the length of time meals are kept warm as they are transported across the length of the borough and the impact on the quality of the meal.

Scope of the review

11. Is the community meals service currently being delivered in Waverley one which the Council should continue to support?

12. It was proposed that the review of the meals on wheels service focused on addressing the following key points so that recommendations on a future of this service can be made to the Executive:

a. What is the most important element of the service?

b. What are the alternative models for supporting a community meals service?

c. What are the views of the staff, volunteers and customers about the service?

d. What financial model would need to be developed to deliver a self-sustaining service?

The review process

13. The timetable for the review is set out below: 19 February 2016 Establishment of Agreement of scope of the O&S Sub-Committee review

6 April 2016 O&S Sub-Committee Discussion with Surrey meeting County Council Adult Social Care Directorate 28 April 2016 O&S Sub-Committee Discussion with RVS on meeting current model and alternative models delivered across the country 10 May 2016 O&S Sub-Committee Consolidating information meeting from the review and determining future direction 14 June 2016 Community Consideration of the Sub- Overview & Scrutiny Committee’s final report 6 September 2016 Executive Presentation of report and recommendations

Royal Voluntary Service (RVS)

14. The Sub-Committee met with the Director for the South of England and the Operations Manager for RVS on 28 April as part of the review. RVS are disappointed that they have been given 6 months notice for termination of the their Service Level Agreement, however, they understand the financial pressures that Local Authorities are facing and this is not a unique situation to their organisation.

15. RVS discussed the implications of closing the current Meals on Wheels service from 30 September, and asked for more time to identify alternative solutions and to enable to effective communication with the users and volunteers. It was agreed that the Chair of the Sub-Committee, Portfolio Holder for Health, Wellbeing and Culture and Strategic Director for Operations would meet with the voulnteers on Tuesday 7 June at Brightwells Gostrey Centre, Farnham.

16. The Sub-Committee discussed with RVS whether they would would be able to provide a fresh food meal service. RVS felt that this was not a viable option for their organisation, however they presented 3 potential models which they deliver across the country as an alternative. These models are: a. A private model – where there is no funding from the Local Authority and all costs are passed on to the user. This would mean that the meal price would increase significantly and RVS have found that this model often struggles to attract new customers. b. A Good Neighbours model – where the volunteer helps the user shop for groceries, plan meals and maintain suitable food provision. With this model the volunteer does not prepare or heat food, which means it is more suited to the more able resident. This model would require grant funding. c. A delivery model – where the meals are cooked and prepared by another organisation and RVS coordinate the delivery of the meals through their volunteers. This model would still require some level of grant funding. 17. It was agreed that RVS would provide business models and costings for these options so they could be considered as part of, or a service option.

Findings of the Review

18. Whilst the number of people accessing the Waverley Meals on Wheels service has been declining since 2011/12, for a number of the 135 residents currently supported it remains a vital lifeline. 66% of clients are over 85 years of age and the service supports them to remain independent at home, safe and well and have social contact. The current service provides a hot meal but also emotional and psychological benefits. Apart from the person regularly delivering their meals, 34% of clients only get a regular visitor once a week or less. Whilst it is generally accepted that this type of service is helpful in maintaining independence and delaying escalation to high or more complex needs, the measurement is difficult to prove. It is also difficult to demonstrate the financial benefits.

19. Whilst the current service model of re-heated frozen meals model meets basic nutritional requirements for this cohort of users it does not travel well to the furthest corners of the borough and a fresh, more locally prepared meal option is preferable for a future service.

20. A locally prepared meals service would be preferable as it could create opportunities to further develop befriending and good neighbour schemes so that Waverley’s most vulnerable residents can access wider services beyond just a meal.

21. The current service is supported by approximately 200 registered volunteers. They are highly valued by the Council and clients and provide a good, consistent service. 91 of the volunteers are 70 years of age and older and 26 of the volunteers are 80 years of age and older. These volunteering opportunities enable another cohort of older people to remain independent, feel valued, remain busy and healthy, meet new people and take an active part of their community.

Summary of the Sub-Committee’s conclusions

22. The Sub-Committee highlighted that although the Meals on Wheels service was a discretionary service it met many of the corporate priorities of the Council, particularly Community Wellbeing, and therefore they would like to see a fit for purpose, sustainable service offer in Waverley.

23. The Sub-Committee were unanimous that the service was not just about food; for many of the clients it was more the social contact of the visit than the meal. Many of the existing clients are known to receive care already from Adult Social Care, however, a small number were not known to Adult Social Care and the Sub- Committee wanted to ensure that the needs of these clients were being properly assessed and actioned.

24. The Sub-Committee were in full agreement that supporting a meal service for Waverley residents was a high priority and that not having some form of service was not an option for consideration. 25. The Sub-Committee reviewed alternative models delivered across the Country and were particularly interested in the Elmbridge service where the individual Day Centres provide a fresh cooked meal service for their local area. This forms part of outreach services provided by the local centres.

26. The Sub-Committee agreed they would like to see a fresh food meal service for residents. The Sub-Committee discussed the three possible options presented by RVS for the service; private model, Good Neighbours model or delivery only model. Reviewing the business cases for these models the first two were considered too expensive.

27. The Sub-Committee therefore focused their work on two possible models of delivery that would provide a fresh food meal; these two models will be presented at Community O & S on Tuesday 14 June 2016.

Recommendation

That the Community O&S Committee:

1. Considers the findings of the in-depth review; and

2. Provides feedback to officers on the two proposed models of delivery presented to the Committee and observations to the Executive.

Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER:

Name: Katie Webb Telephone: 01483 523340 E-mail: [email protected] WAVERLEY BOROUGH COUNCIL

COMMUNITY OVERVIEW & SCRUTINY COMMITTEE – 14 JUNE 2016

Title:

PERSONALISATION AND PREVENTION PARTNERSHIP FUND – END OF YEAR 3 - DELIVERY REPORT

[Portfolio Holder: Cllr Jenny Else] [Wards Affected: All]

Summary and purpose:

In 2013, Waverley’s Executive approved the delivery of an Activity List of projects, funded by Surrey County Council. This aimed to provide locally driven, preventative services to support and empower vulnerable adults on a sustainable basis.

This report is the annual review of the PPP projects from 1 April 2015 to 31 March 2016. It notes current progress, performance and the success of the Council’s wellbeing approach in empowering the borough’s communities and supporting its most vulnerable residents.

The Community Overview and Scrutiny Committee is asked to note the outcomes of the PPP process to date.

How this report relates to the Council’s Corporate Priorities: The Council has been funded to deliver a range of projects aimed at supporting and empowering vulnerable adults. The projects cut across all corporate objectives and could fall in any of the priority areas. In addition, by demonstrating success to Surrey County Council and meeting the PPP High Level outcomes, Waverley could expand on its Health and Wellbeing remit and be commissioned to deliver further work areas in this field.

Financial Implications: There is likely to be a reduction in Waverley’s PPPF allocation in 2016/17. We have asked Surrey County Council to provide £100,000 in 2016/17, offering a reduction of £80,000. The commissioners are yet to confirm whether or not we will be receiving £100,000 as proposed, and it is possible that we could receive less or have funding withdrawn completely. However, the existing resources associated with the PPP Fund have been ring-fenced so that projects can continue as planned and laid out in this report, even if funding is withdrawn.

Legal Implications: There are no direct legal implications associated with this report. Background 1. As part of the Personalisation, Prevention and Partnerships (PPP) agenda, Waverley Borough Council’s (WBC) Executive approved an Activity List of projects that meet the programme’s High Level Outcomes by supporting and empowering vulnerable adults across the Borough.

2. This programme is funded by a series of temporary grants from Surrey County Council Adult Social Care (SCC ASC). Initial funding was received towards the end of the 2012/13 financial year in the form of a first instalment of £150,000. Further funding was received for the 2013/14, 2014/15 and 2015/16 financial years at £180,000 per annum.

3. Whilst originally a five year fund until the end of the 2016/17 financial year, there is now uncertainty regarding the final year of the PPP fund. In the face of significant financial pressures, Surrey County Council is reviewing its grant funding. It is possible that Waverley’s PPP Fund will be withdrawn. WBC is working with Surrey County Council to ensure the needs of residents continue to be met.

4. Due to Waverley’s efficient financial and project management throughout the life of the fund, the existing resources associated with the PPP Fund have been ring- fenced so that projects can continue as planned and laid out in this report for 2016/17, even in the absence of further funding. This will protect our valuable relationships with our partners and the health and wellbeing of our communities.

5. From the outset of the PPP fund, due to its temporary nature, all projects were designed with sustainability at their core. This means that suitable exit strategies are in place to ensure that their legacy is maintained beyond the life of the fund.

6. Progress updates were presented to Community Overview and Scrutiny Committee on 10 March 2014 and 17 March 2015. The Committee noted the outcomes of the progress made to date.

Headlines for each PPP theme for 2015/16

7. Sustainability. Several organisations have already begun implementing the exit strategies for their projects, in order to ensure the projects’ legacies are continued beyond the life of the PPP fund. These include: a. Age UK Surrey, who delivers the Farnham Making Connections project. This project is partly funded by North East Hampshire & Farnham Clinical Commissioning Group (NEH&F CCG), along with PPP funds. NEH&F CCG have agreed to fully fund the project through their Vanguard programme from July 2016; b. Busbridge and Hambledon Church, who delivers the ‘Befriending Network’ and who are devising a range of services and activities which will deliver a small income. The proceeds of this will be reinvested into the continued delivery of the Befriending Network once their PPP funding expires in September 2017; c. WBC, whose Executive agreed an internally-funded, permanent Health and Wellbeing Officer post in April 2016 in order to sustain the health and wellbeing approach established during recent years. The postholder, whose role was previously funded through the PPP Fund, has recently been appointed to the permanent role; d. Voluntary Action South West Surrey, who deliver the ‘Welcome to Volunteering’ project and who are applying to the Big Lottery Reaching Communities fund to enable the continued delivery of the project beyond the expiry date of their funding; e. Godalming Town Council, who deliver the ‘Godalming Community Navigator’ Project and whose postholder is working to establish a Godalming Area Timebank. This will ensure that the legacy of community cohesion and support created during the life of the project is maintained once the project ends in July 2016.

8. Health and Wellbeing Officer: Central to the Council’s approach is to have an officer to coordinate and manage the programme of projects and drive forward their delivery. This post assists setting up and coordinating governance arrangements and the monitoring/evaluation of the programme’s success. The Health and Wellbeing Officer was appointed to post in July 2015 on an 18 month contract, succeeding the PPP Project Coordinator who left the post in May 2015. The postholder has recently been reappointed on a permanent contract.

8.1. Responsibilities and achievements include: a. Programme management of the PPP related projects; b. Coordinated the successful application for £180,000 of PPP funds in 2015/16 from Surrey County Council; c. Coordinated the Waverley Health and Wellbeing Partnership’s Systems Leadership: Local Vision programme, including the management of a high-level workshop held in March 2016; d. Supporting the delivery of the Council’s Ageing Well Strategy; e. Leading on the development, implementation and delivery of the Waverley Health and Wellbeing Strategy; f. Supporting the Dementia Friendly Towns initiative; g. Supporting the Healthy Children’s Centres initiative, including sitting on the verification panel; h. Supporting the coordination of childhood and adult obesity projects.

9. Community/volunteering/Social capital highlights: Due to Waverley’s geography as a predominately rural borough with an ageing population, social isolation of vulnerable individuals was identified as a key concern.

9.1. In September 2014, a Befriending project was commissioned through the Busbridge and Hambledon Church. The ‘Befriending Network’ connects socially isolated older residents with volunteers. To date, more than 100 referrals have been received. In recognition with their work with older people, Busbridge and Hambledon Church were awarded runner up prize in the March 2016 finals of the Love Britain & Ireland Awards in the “Work with Older People” category.

9.2. A ‘Welcome to Volunteering’ project works with organisations to improve their volunteering opportunities for those with learning difficulties, mental health challenges and physical disabilities. The project is commissioned through Voluntary Action South West Surrey and has: a. Developed 72 volunteering roles to date; b. Successfully placed 58 individuals in volunteering roles.

9.3. A Mentoring and Adult Learning project for Cranleigh launched in August 2015, commissioned through Surrey Care Trust. This project consists of one- to-one mentoring, delivered by trained volunteers and adult learning to help meet the needs of isolation and mental health identified in Cranleigh East. To date, the project has: a. Established referral routes including Homestart, the Foodbank, Cranleigh Children’s Centre, VASWS, Waverley Family Support Team and Home School Links Workers; b. Received 21 referrals (on track to reach target of 30 by August 2016).

9.4. Farnham Making Connections, a social prescribing project, launched in July 2015. This project was jointed funded through Waverley Borough Council’s PPP funds and North East Hampshire & Farnham Clinical Commissioning Group (NEH&F CCG). It aims to support vulnerable residents to access services and support that enable them to live as independently as possible for as long as possible, preventing individuals from entering into ‘substantial’ or ‘critical’ adult social care services in Farnham. Due to the success of the project, the Clinical Commissioning Group has rolled-out the service to its North East Hampshire localities. Furthermore, when the project’s PPP funding expires in July 2016, NEH&F CCG will continue to fund the project for one year through its Vanguard programme.

9.5. Farnham and Godalming Area Timebanks are currently being established. Timebanking is a system which can help combat social isolation and support community cohesion by offering people increased opportunities for social interaction and for helping one another. Timebanking allows people to exchange their time rather than goods or money. Participants offer and provide services to others (such as baking a cake, writing a CV or mowing the lawn) and receive Time Credits in exchange which they can then use to ‘buy’ other services. Services are valued by time alone rather than any other qualitative measurements. For example, an hour of teaching someone to use a computer could be exchanged like for like with an hour’s gardening. The Farnham Area Timebank is being run from the Sandy Hill Community Bungalow, coordinated by the Bungalow’s Manager. The Godalming Area Timebank is currently being coordinated as part of the Godalming Community Navigator project. Both schemes are progressing well, each securing additional funds from external sources and already gaining active members.

10.Arts highlights 10.1. ‘Keepsake’ aimed at providing an annual programme of creative reminiscence activities for vulnerable adults involving music, history, storytelling and craftwork. This project continued throughout the spring/summer of 2015/16 with a total of 78 attendees.

10.2. ‘Vitamin G’, an intergenerational project, which aims to revitalise a forgotten or neglected outdoor space into a community art garden. Since April 2015, the Vitamin G project has been slowly transforming a neglected outdoor space at the Woodlarks Centre in Farnham, which provides high quality residential care for people with disabilities.

10.3. Creative Seated Dance (CSD) is a training project aimed at providing volunteers and day centre, care home and charitable staff with the skillbase and confidence to run their own CSD sessions. New CSD projects are being developed for 2016/17.

10.4. Dementia Diaries – intergenerational project involving school children and those with dementia in care homes and day centres, based around the Dementia Diaries illustrated children’s book. This project won a Surrey Living and Ageing Well Award in 2014 for “Technology making a difference” for its innovative use of MP3 players to support those with Dementia. The first round of the project ran successfully in 2014/15 and will restart in Haslemere from 17 May to 14 June.

10.5. Performance in 2015/16: a. 228 people supported to access arts and cultural activities; b. 70 staff or volunteers supported to use creative approaches; c. 77% of participants reported an increase in their physical and mental wellbeing as a result of the activities.

11.Wellbeing and Physical Activity highlights

11.1. A Health and Wellbeing Manager has been commissioned through Places for People Leisure to work across the Borough’s five leisure centres, training staff in wellbeing approaches to vulnerable adults. Alongside this the post holder is providing outreach services to community groups providing training and activities to partners such as the day centres and residential homes

11.2. Performance in 2015/16: a. 6124 attendees at Health and Wellbeing classes/activities, including NHS Health Checks; b. 9 care homes/day centres continuing to run outreach wellbeing classes; c. Partnerships with Macmillan, Prostate Cancer UK, Surrey County Council Public Health, GP surgeries and local hospitals.

11.3. Farnham Park Trim Trail was commissioned through Waverley Parks and Countryside in April 2015. The trim trail aimed to be sympathetic to the natural environment and provide opportunities for outdoor physical activity and links to Walks for Health and the leisure centres. The Trim Trail is now complete.

11.4. Works to improve access to Godalming’s Broadwater Park were commissioned through Waverley Parks and Countryside in April 2015. The works will aim to provide improved access to the park for individuals with mobility difficulties. Broadwater Access is now out to tender, due 13 May. Work aims to be complete by the summer of 2016. 12.Wellbeing and the home highlights

12.1. In 2013/14, an “Easy Move” Officer was commissioned to work within the Housing service. This role supports older and vulnerable tenants move to accommodation better suited to their needs. This assists with the financial implications of under occupancy but also reduces social isolation and the physical/mental affects on wellbeing from inappropriate accommodation. The project ran successfully throughout 2014/15 and 2015/16. In July 2015, the project was a finalist in the APSE Annual Service Awards 2015 for Best Health and Wellbeing Initiative. The project has been extended for another year, to explore how private tenants can also be supported to move.

12.2. Performance in 2015/16: a. Number of potential clients contacted or referred to date: 206; b. Number of residents currently registered on the Easy Move scheme: 23; c. Number of moves made with the scheme to date: 36; d. 100% of Easy Movers have reported an increased sense of wellbeing since their move.

12.3. To assist vulnerable residents maintain their gardens a Gardening Service was commissioned through Waverley Training Services which also supports young people gain skills through an accredited gardening qualification. This is in partnership with Glendale, Blockbuster drains and Build Perfect who provide sponsorship. The service launched in July 2015 for one year. Currently, sustainable models for the continuation of the service are being considered, such as the charging of a fee for garden completion. A partnership with Age UK Surrey is also being explored, to see how the Waverley’s Gardening Service and Age UK Surrey’s Gardening Service can best complement one another and whether it is feasible to share resources.

12.4. Performance in 2015/16: a. Tenant gardeners, probation service and Waverley Training Services completed 22 gardens in total; b. In a follow-up, it was found that most of the gardens are being maintained either by tenants or by friends and family.

13. Additional information on project performance and progress towards outcomes is included in Annexe 1.

Risks

14.The withdrawal of funding from Surrey County Council and CCG remains a risk and it is likely that PPP funding will be reduced in 2016/17, or even withdrawn. However, through careful financial and project management, WBC will be able to continue the planned programme of projects for 2016/17 and meet existing spending commitments. This will protect our valuable relationships with our partners and the health and wellbeing of our communities.

15.Sustainability and success towards outcomes remains a risk but one that is mitigated through exit strategies, project planning and monthly reporting. 15.1. Risk mitigation measures include: a. Interlinked appropriate governance structures, providing a link from Surrey’s Health and Wellbeing Board to project delivery; b. Monthly risk updates from project leads; c. Monthly PPPF Action Group meetings for troubleshooting and escalating risk reports to appropriate levels; d. Quarterly reporting to Surrey County Council; e. PPPF networking meetings for identifying Surrey-wide issues such as funding and partnership working.

Conclusion

16.Over the past year the Council has commissioned and successfully delivered a range of projects which aim to improve the wellbeing of residents and their communities.

17.Key to this process has been the scope of the PPP Programme to facilitate these changes and trial innovative new approaches to social care with Waverley’s community partners.

18.The Council’s work in this area has been recognised through:

18.1. National recognition for individual projects through awards; 18.2. Successful securing funding from external sources, including Surrey County Council and Sport England.

19. Whilst it is likely that funding will be reduced, or possibly withdrawn, this financial year, the Council’s remaining allocation of the PPP fund has been ring-fenced to allow the programme of successful projects to continue as planned.

20.Exit strategies are being employed to ensure the continued legacy of projects beyond the life of the PPP funding.

Recommendation

That the Community O&S Committee notes the success of the PPP Programme to date.

Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER:

Name: Lynda Butler Telephone: ext 3145 E-mail: [email protected]

ANNEX 1 – Personalisation, Prevention and Partnership Fund

Activity List and Progress 2015/16

Initiative Lower Level Outcomes Start Date Expected Current Progress Notes End Date Health and PPP Activity List July 2015 In April, Full Four Adult Social Care related Succeeding the Wellbeing Officer delivered/managed Council initiatives supported locally PPP Project successfully agreed a (Dementia Friendly, Friends, Family Coordinator role permanent and Community, Mental ASC initiatives launched locally Health and Health, and Waverley Cares – Post holder Wellbeing Systems Leadership) currently employed ASC partnership arrangements Officer Post. on 18 month in place Internal Health and Wellbeing Strategy contract recruitment developed, adopted and Sustainability/exit strategy process implemented embedded in all projects underway Community Increased community capacity July 2014 July 2016 Number of vulnerable adults worked To ensure the Navigator and social capital with this year: 53 (70 to date) legacy of the Community A sustainable community Number of referrals taken this year: Navigator beyond based 51 (62 to date) the project end infrastructure that can be date, the post grown to Community Navigator is working to holder is leading support vulnerable adults support the Dementia Friendly on establishing a Godalming initiative Godalming Area More choice and control for Timebank. vulnerable adults

Transferable model of best practice

1 Welcome to More vulnerable adults in long May 2014 May 2017 Number of Volunteer Coordinator’s Project extended Volunteering term volunteering roles visited: 68 total this year to allow time for and strengthen Better support for vulnerable Number of volunteering roles applications to adults who are volunteering developed: 46 total this year external funding sources, ensuring More organisations signed up Number of taster volunteer sessions the sustainability of to developed: 11 total this year the project VASWS to offer opportunities for Number of referrals accepted: 73 vulnerable adults total this year

Mentoring scheme in place for Number of people placed in vulnerable adult volunteers volunteering roles : 36 total this year

Percentage of volunteers participating that stated an increase in well-being, self-confidence and motivation – 93%. Keepsake - Well Improved physical and/or Sep 2013 Sep 2016 Total number of attendees: 78 Planning being through mental Keepsake projects Reminiscing – wellbeing for participants Total number of staff/volunteers for Q1 in 5 WBC/Museums/ supported using creative approaches isolated/rural Farnham Best practice model to within their settings: 6 communities, Maltings encourage other classes working in Percentage of participants who report partnership with Staff and volunteers able to an improvement to their physical or Adult Social Care, led on further reminiscence mental wellbeing as a result of taking the Older People work part in arts and cultural activity: 88% Floating Support Officers and The New Ashgate Gallery in Farnham

2 Waverley Consistent programme of Jan 2014 Jan 2017 Total number of attendees at Classes include: Wellbeing health and wellbeing wellbeing classes/activities this year: learning difficulties, Manager classes/activities 6124 dementia, falls, across the Waverley Places for cardiac, stroke WBC/Places for People Leisure contract Total number of Places for People People Leisure staff trained in wellbeing this year: 38 Health screening Vulnerable adults able to at leisure sites access 9 care homes/day centres running health and wellbeing outreach classes with Agreement to offer classes/activities in community PFP instructors classes and venues as well as leisure promotion at GP centres centres

Health and wellbeing initiatives promoted in the five leisure centres

New health partnerships initiated Vitamin G - WBC / Improved physical and/or Sep 2013 Sep 2016 Total number of attendees: 97 Arts Partnership mental wellbeing for Surrey participants Total number of staff/volunteers At Woodlarks, supported using creative approaches Farnham and More vulnerable adults able to within their settings: 26 Rodborough access and take ownership of School, community gardens Percentage of participants who report Godalming an improvement to their physical or Greater community awareness mental wellbeing as a result of taking of vulnerability and better part in arts and cultural activity: 67% interaction

3 Dementia Diaries Better links between schools June 2014 Dec 2016 The first round of the project ran and those with successfully in 2014/15. The project dementia – reducing social will restart in Haslemere from 17 May isolation and improving to 14 June, older people with community cohesion dementia who attend the Marjorie Gray Day Centre are taking part in Model of best practice to the project with 2 Y6 classes from St encourage further take-up Bartholomews School Seated Creative Volunteers trained to deliver March Dec 2016 Developing new projects for Q1 with Dance – WBC / CSD classes 2014 Active Surrey, Surrey Arts and Surrey Arts StopGap Dance, planning to invite (Dance) New groups involved in Sheltered Home Managers to a delivering CSD dance performance by Stopgap as an introduction to the project on 9 June Easy Move Aim for 30 moves pa and high March April 2017 Number of potential clients contacted Third year to (assisted home service satisfaction 2014 or referred to date: 206 extend service to move support) non-WBC tenants Residents currently registered on the Easy Move scheme: 23 Easy Move Officer went of Maternity Number of moves made with the Leave March 16. scheme to date: 36 Maternity cover is being recruited. 100% of Easy Movers have reported an increased sense of wellbeing since their move.

4 Gardening Improve the health and Sep 2014 Sep 2016 Tenant gardeners, probation service Service wellbeing of vulnerable adults and Waverley Training Services by improving their outdoor completed 22 gardens in total living space Most of the gardens are being Improved partnership maintained either by tenants or approaches friends and families

There is a willingness to pay for a regular service in cases where friends or family are unable to help

Befriending Local community has a Sep 2014 Sept 2017 Number of referrals received this Project extended Project – structured support network year: 75 for 3rd year to Hambledon and outreaching to rural areas and incorporate the Busbridge areas of deprivation to assist Number of volunteers recruited this coordination vulnerable adults facing social year: 58 Godalming Area Rebranded as isolation Timebank and the “The Befriending continued Network” Model of best practice for other expansion of the church/Voluntary Faith befriending service Community Sector groups Trim Trail - for Increased use of outdoor April 2015 March 2016 Farnham Park Trim trail is now adults, space for fitness and mobility complete. Awaiting grass to grow particularly older where it has been reseeded. adults, in Increase in links with leisure Farnham Park centres and walks for health

5 Improving access Easier to access April 2015 July 2016 Broadwater Access is now out to to Parks & parks and tender, tender due in 13 May. Work Countryside – for countryside for aimed for completion by summer of Broadwater Park, vulnerable adults and 2016. Godalming to people with disabilities Ensure adequate access opportunities Making Increase in people’s self July 2015 July 2016 Number of referrals received: 37 In July, Farnham Connections – reported wellbeing Making Farnham Number of clients who have achieved Connections will Social Increase in knowledge and 1 or more goals: 29 be subsumed Prescribing for awareness by practitioners of within and funded people over 50 community activities in Number of clients matched to an Age by North East Farnham UKS volunteer: 7 Hampshire and Farnham Clinical Reduction in hospital Commissioning admissions for GP Practice Group’s Vanguard patients Programme. The project has already Scalable model of best practice be rolled out by the CCG into their Long term reduction in other localities. individuals entering into ‘substantial’ or ‘critical’ adult social care services in Farnham

6 Hoppa – Reduced social isolation and June 2015 June 2016 The enhanced service, from a additional weekly social exclusion standing start, commenced 1st Oct service to 2015. The uptake has been slow but Godalming on Residents will be connected to steady but still within expectations. Wednesday, their local communities to As stated in the prior update, the lead Thursday and access social activities and up to Christmas was fairly positive Fridays public service with a December passenger trip figure of 421, which was the highest Improved ability to shop in the in 15 months. This dipped somewhat borough in January and February but picked- up considerably in March reaching Residents with mobility 457 passenger trips, which the difficulties will have access to highest it's been since October 2014. door-to-door transport to get out and about

Maintain independence for longer

Improved access to local health facilities Farnham Area Local community has a April 2015 April 2016 £2000 secured from North East Farnham Area Timebank – to structured support network Hampshire & Farnham Clinical Timebank is run provide a vehicle outreaching to rural areas and Commissioning Group, £700 secured from the Sandy Hill for individuals to areas of deprivation to assist towards capital items from the Surrey Community share skills and vulnerable adults facing social County council start-up fund and Bungalow, whose time with one isolation £932 secured from Sport England Manager is acting another, creating as Coordinator for a supportive, Model of best practice for other The Timebank is progressing well the scheme. resilient and church/VFCS groups with 21 members signed up. cohesive community

7 Cranleigh - One-to-one mentoring, Aug 2015 Aug 2017 Mentor Coordinator has established Mentor Mentoring and delivered by trained volunteers referral routes including Homestart, Coordinator has Adult Learning and adult learning to help meet the Foodbank, Cranleigh Children’s found that client Project the needs of isolation and Centre, VASWS, Waverley Family needs (i.e. mental mental health identified in Support Team and Home School health, anxiety, Cranleigh East Links Workers self-esteem) are much higher than Work with 40 mentees and Number of referrals received: 21 in localities where volunteers pa. this project has Client age range: 18-60 years been run Establish referral routes, previously. building on existing networks Average client age: 40 years Meaning she must and members of the health and provide a more well-being Partnership. intensive service and therefore has Develop resources and seen fewer clients activities aimed at specific than originally target groups. planned

Signpost mentees to short courses or other services to continue develop their skills and confidence Godalming Area Local community has a Dec 2015 July 2016 £700 secured towards capital items The scheme is Timebank – to structured support network from the Surrey County council start- currently being provide a vehicle outreaching to rural areas and up fund coordinated by the for individuals to areas of deprivation to assist Godalming share skills and vulnerable adults facing social There are currently 16 active Community time with one isolation members and time credits are Navigator another, creating already being earnt. a supportive, Model of best practice for other resilient and church/VFCS groups cohesive community

8 WAVERLEY BOROUGH COUNCIL COMMUNITY OVERVIEW AND SCRUTINY COMMITTEE 14 JUNE 2016

Title: THAMES BASIN HEATHS SPECIAL PROTECTION AREA (SPA) AVOIDANCE STRATEGY (REVIEW): DRAFT FOR CONSULTATION [Portfolio Holder: Cllr Brian Adams] [Wards Affected: All Farnham wards]

Summary and purpose: Consultation on a review of the Council’s Thames Basin Heaths SPA Avoidance Strategy took place in March/April 2016. The purpose of the review was to release the extra SANG capacity (numbers of dwellings) at Farnham Park that had been identified through the results of new visitor survey data. It also included an update of the tariff for developer contributions.

How this report relates to the Council’s Corporate Priorities: SANG is part of the council’s strategy for providing appropriate avoidance measures for new residential development within the zone affected by the SPA and accords with the council’s priority of protecting the environment. The Avoidance Strategy allows planning permission to be granted for new housing in Farnham in accordance with the council’s priorities. If further SANG capacity is not identified, acceptable schemes in Farnham may not be able to be progressed

Financial Implications: The current SANG tariff has been reviewed in the light of the potential increase in the SANG capacity of Farnham Park.

Legal Implications: In order to discharge its legal obligations under the Conservation of Habitats and Species Regulations 2010, the council must have in place avoidance measures in the form of SANG and SAMM.

Introduction

1. A pre-consultation version of the consultation document was considered at the committee’s previous meeting on 8th March. However, at the time, members were concerned that background information/statistics were not fully available to enable them to scrutinise fully the document. These have subsequently been made available and, in accordance with the resolution of the committee, this report on the consultation exercise is now presented prior to being considered by the Executive on 12th July. 2. The consultation period for the review ran for six weeks, closing on 25th April 2016. A total of 23 responses were received in that time. These were mainly from individual residents or residents’ groups, but also included promoters of potential housing sites in the Farnham area, Natural England and the RSPB.

3. The main comments were – In support

• Process of calculating enhanced capacity is valid • Updated strategy is appropriate Objecting

• Visitor survey methodology/results are flawed • Visitor numbers to the SPA have increased, not reduced – opposite to what is intended • Process of calculating enhanced capacity is flawed or not clear Other matters

• Developments of over 50 dwellings between 5km and 7km of the SPA may have an impact on the SPA, and may therefore be required to provide mitigation • 400m exclusion zone should be increased • Fewer dwellings should be permitted with the 5km zone • ‘In perpetuity’ maintenance should be just that, not ‘approx. 80 years’ • SANG/SAMM tariff should be reviewed annually • Strategy is not effective in protecting birds; is illegal; or is not fit for purpose • Occupancy rate should be reviewed regularly • Developers should source all their own SANGs • SANG quality criteria not reproduced in full • Farnham Park is becoming an overworked asset; increasing pressure from dogs and irresponsible owners; drainage issues • Limited potential for additional SANG at Farnham Quarry or Tongham Pools.

4. Annexe 1 to this report is a schedule summarising all the comments received along with officers’ responses.

5. The issues raised about the effectiveness and/or legality of the Strategy are noted, but it is important to note that these were not matters that were subject to the review. It dealt only with the potential enhanced capacity of the Farnham Park SANG arising from monitoring the strategy and the consequent update of the SANG/SAMM tariff. In January 2016, committee considered an update report on Natural England’s review of the effectiveness of SANG. It resolved to note the current position and the status of the review whereby the TBH Joint Strategic Partnership Board (JSPB) considered the interim draft report required further consideration and should not be published. The report is not yet complete, but its findings will be reported to the committee in due course when it has received the JSPB’s endorsement.

6. The calculation of the enhanced SANG capacity was carried out in consultation with Natural England (NE). In response to the consultation, NE has again endorsed the council’s approach. Officers are of the view that there are no reasons why the council should not now proceed to adopt the revised Avoidance Strategy based on the enhanced SANG capacity at Farnham Park and updated tariff contributions.

7. A number of concerns raised in the consultation relate to the management of Farnham Park generally and how it functions as SANG. Although these are not directly related to the strategy review, it would be appropriate for these to be brought to the attention of the council’s Parks & Countryside Team.

The next steps 8. Notwithstanding the endorsement of the enhanced SANG capacity in the review, consideration of other matters raised in the consultation requires a number of amendments to be made to the document before it is formally adopted. Annexe 2 is a revised version of the document showing all the required changes. The most significant of these are to –

. add reference that developments of over 50 dwellings between 5km and 7km of the SPA may have an impact on the SPA, and may therefore be required to provide mitigation/avoidance measures . add the 5 km – 7 km zone to Plan 1 . further explain the roles of SANG avoidance and SAMM mitigation measures . clarify the calculations of enhanced capacity for the purposes of revising the SANG/SAMM tariff . reproduce SANG quality criteria in their entirety . clarify reference to ‘in perpetuity’ maintenance of SANG.

Recommendation

That the Community O&S Committee considers the responses to the draft Thames Basin Heaths SPA Avoidance Strategy (Review) and make observations and suggestions to shape it going forward to the Executive.

Background Papers

• Farnham Park Visitor Survey, Footprint Ecology (September 2014) • Analysis of Potential SANG Sites for Farnham for the Thames Basin Heaths SPA Avoidance Strategy, AECOM (February 2015)

CONTACT OFFICERS:

Gareth Williams Telephone: 01483 523417 E-mail: [email protected] Graham Parrott Telephone: 01483 523472 E-mail: [email protected]

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

Respondent Summary of Response Officer comments 01 Farnham resident 1. Little evidence that the strategy is working. More protection 1. The review was concerned only with the D S A Howell to the SPA is required. Increase exclusion zone in to 800 council’s implementation of the Avoidance metres. Fewer new houses should be allowed within the 5 km Strategy. Its fundamental principles were not buffer zone. SANG area should not be increased. proposed to be changed. The effectiveness of the strategy is a matter for the TBH Joint 2. Occupancy rate should be reviewed quarterly. Strategic Partnership Board, as advised by 3. Developers should be required to source their own SANGS. Natural England. 4. Planning applications for replacement houses and additional 2. The rate is reported to each meeting of the space, bedrooms, etc should be taken into account in both Western Planning Committee. allocation and tariff. 3. The strategy allows developers the option 5. Contributions for the upkeep of the SANGS should be based of providing their own ‘bespoke’ SANG. on more than 80 years as indicated in the document. 4. The strategy applies only to net increases 6. The Park must not be allowed to become a dog walking in dwelling numbers. space to the exclusion of Farnham residents. 5. Reference to ‘in perpetuity’ maintenance costs will be clarified. 6. Issues of management of Farnham Park are noted and will be brought to the attention of the council’s Parks & Countryside Team. 02 Farnham resident 1. The review is not a full assessment of whether the 1. The review was concerned only with the Dr M A Coombes Avoidance Strategy actually works. At best, it is a very partial council’s implementation of the Avoidance exercise. Evidence suggests that Farnham Park is not an Strategy. Its fundamental principles were not effective alternative to visiting the SPA. proposed to be changed. The effectiveness of the strategy is a matter for the TBH Joint 2. The recalculation of the average occupancy rate is not Strategic Partnership Board, as advised by unreasonable and the commitment to review it regularly is Natural England. appropriate. However, the methodology understates the likely increased occupancy and resulting pressure on Farnham Park 2. The occupancy rate and resultant SANG arising from new permissions to date and in the future. capacity are regularly monitored. 03 Farnham resident The Avoidance Strategy is not fit-for-purpose and does not The effectiveness of the strategy, including Jerry Hyman satisfy the law that requires "convincing" evidence that the the SAMM project, is a matter for the TBH mitigation is effective. Joint Strategic Partnership Board, as advised by Natural England.

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

04 Farnham resident The effectiveness of Farnham Park as SANG in detracting The visitor survey of Farnham Park confirms Gemma Hutton visitors from the SPA has not been tested. Lower than that the previously assumed (precautionary) expected Park visitor numbers suggest that more people are capacity, as advised by Natural England using the SPA instead. The 400m to 5 km zone is too arbitrary. (NE), was too low. The survey’s findings, along with the resulting enhanced SANG capacity, have been endorsed by NE. 05 The Farnham Society 1. Farnham Park is becoming an overworked asset. Alterations 1. Issues of management of Farnham Park within the Park should be enhancing not diminishing. are noted and will be brought to the attention of the council’s Parks & Countryside Team. 2. SANGS allocation should prioritise brownfield sites over greenfield sites. 2. The strategy requires that allocations are made on a ‘first come, first served’ basis. 3. Enhanced SANG area should be the maximum to encourage developers to provide their own SANGS. 3. Developers always have the option to provide their own ‘bespoke’ SANG. 4. Appendix 2 (Quality Criteria) omits the qualifying text included in the 2013 updated version of the Strategy. 4. Omitted text in Appendix 2 will be reinstated. 5. Questions the effectiveness of the Strategy in deterring people away from the SPA. The exclusion zone should be 5. The review was concerned only with the increased to at least 600 metres. Housing sites over 5 km council’s implementation of the Avoidance should be developed in preference to those within the zone. Strategy. Its fundamental principles were not Could the SANG provision be increased to 10 hectares per proposed to be changed. The effectiveness of 1,000 population? the strategy is a matter for the TBH Joint Strategic Partnership Board, as advised by 6. Numerous questions and observations about the basis and Natural England. operation of the tariff and the ongoing maintenance costs. 6. Any further changes to the tariff would 7. Numerous observations about dogs in Farnham Park. necessitate a comprehensive re-evaluation 8. The restored sand pits at Runfold are the best and possibly that is beyond the scope of the current only real option for new SANG. Farnham Quarry and Tongham review. Pools have limitations. 7. Dogs are a management issue for the park and not relevant to this review. 8. Comments on new SANG are noted. 06 Farnham resident Strategy must be kept in place. Farnham cannot cope with Noted. Fiona O’Mahony increased house building. Traffic and parking is horrendous.

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

07 Farnham resident 1. Essential that the average occupancy rate is reviewed on a 1. Monitoring systems are already in place. regular basis. David Beaman 2. Noted. 2. The owners of Bishop’s Meadow should provide the 3. Noted. necessary investment to be designated as a SANG.

3. WBC should object to any further relaxation of the conditions attached to the planning application already approved for Alton Road Sandpit if it is to be considered as a SANG. 08 Natural England 1. The Avoidance Strategy is generally appropriate, but some 1. Noted. details need clarification. 2. Para 2.6 should refer specifically to the 5-7km zone. The 2. Noted. Reference to the 5 - 7 km zone will SPA Delivery Framework states that developments of over 50 be included in the final document. dwellings within this zone may have an impact on the SPA, and 3. Noted. Reference will be added. may therefore be required to provide mitigation would be advantageous for clarity. Residential development in this zone 4. Noted. Reference will be added. may also require an Appropriate Assessment. 5. Noted. Reference will be added. 3. All avoidance and mitigation proposed, in the form of SANG 6. Endorsement of the enhanced capacity is and SAMM, should be in consultation and agreement with NE. noted. Occupancy rates already regularly 4. The three-pronged approach (para 5.1) should be expressly monitored. outlined to make it clear that both SAMM and SANG are 7. Noted. Reference will be added. required per residential development in order to satisfy the Habitats Regulations. 5. (para 5.4) NE acts to host the SAMM project, but Hampshire County Council manage the collected funds. 6. No objection to the proposed alterations in the current SANG capacity at Farnham Park, based on the capacity calculations and changes to occupancy rates. The council should include a provision for regular monitoring of occupancy rates. 7. Paragraph 7.3 should explain more clearly that the proposed SANG avoidance will be assessed on a case by case basis. Appropriate mitigation will always be in the form of SANG avoidance and SAMM mitigation.

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

09 Gladman 1. For proposals within the 400m zone, the Council should 1. The operation of the 400m ‘exclusion zone’ Developments Ltd. consider their merits on a case by case basis in consultation is a fundamental part of the Strategy that was with Natural England. not proposed to be changed. 2. A more flexible approach to SANG contributions should be 2. All authorities affected by the TBH SPA undertaken. The Council should consider approaches that have Strategies and contribution tariffs that have been successfully implemented by different local planning are appropriate to their areas. The Council is authorities. satisfied that its Strategy (as reviewed) is fit for purpose. 3. The requirement that other rooms in new dwellings shown as a study, nursery, bonus room or other name, but which 3. Noted, but this matter was not explicitly could effectively be considered as a bedroom creates an part of the review. Such issues are more unnecessary financial contribution. appropriately addressed when applying for planning permission. 4. Support the intention to review the SANG/SAMM tariff, but suggest that a fixed timeline should be established (i.e. on an 4. Noted. annual basis) to ensure that these figures are kept up-to-date. 10 Bracknell Forest 1. There should be a reference to the 5 km – 7 km SPA buffer 1. Noted. Reference to the 5 - 7 km zone will Council zone as referred to in the Delivery Framework. be included in the final document. 2. Plan 1 needs to be clearer and add the 5 km – 7 km zone. 2. Agreed. 3. The monitoring of the SANG capacity of Farnham Park 3. Noted. according to the evolving average occupancy rate seems to be a valid approach. 11 Farnham residents 1. Evidence is not provided to justify the selection of 400 1. The operation of the 400m ‘exclusion zone’ (duplicate submissions) metres as the distance from the SPA at which its ‘Zone of is a fundamental part of the Strategy that was M J Bryan Influence’ commences. not proposed to be changed. Susan Bryan 2. Since the 2014 Survey reportedly changes WBC’s strategic 2. The methodology and findings of the view of the SANG capacity of Farnham Park, WBC must consultants’ survey are set out fully in the provide full explanatory details of the 2014 Visitor Survey within report and have been endorsed by Natural or referenced in the Avoidance Strategy document. England. 3. Notwithstanding unused SANG capacity, it would be 3. The impact on traffic is a matter for unreasonable to authorise any further development in Farnham consideration at the planning application without considering the impacts on road traffic. stage.

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

12 Friends of Farnham 1. Review neglects the Park’s multi-functional role. It also does 1. The review was concerned only with the Park not recognize knock-on effects of additional visitors and it does council’s implementation of the Avoidance not consider increases in other users of the Park. Do not Strategy. Its fundamental principles were not believe that the current strategy provides a realistic basis for proposed to be changed. The effectiveness of implementation. the strategy, including the SAMM project, is a matter for the TBH Joint Strategic Partnership 2. Numerous observations about the use and management of Board, as advised by Natural England. the park including the capacity of the current main car park, access paths, visitor numbers and the possibility of ‘Parkruns’. 2. Issues of management of Farnham Park No account appears to have been taken of the effect of the are noted and will be brought to the attention SAMM project in diverting people and dogs from the SPA. of the council’s Parks & Countryside Team. Serious consideration given to providing an assistant ranger or 3. Not relevant to the review. a dedicated dog warden. 4. Review is not concerned with ‘usage’ of the 3. General comments/observations on the impact on the Park SANG, rather its capacity as mitigation. of proposed developments at Hale Road and west of Folly Hill.

4. No consideration has been given to any impact that

additional SANG usage may have on Farnham Park as a Site of Nature Conservation Importance (SNCI), an area of Historic Landscape Value (AHLV) a Grade 2 listed Historic Park and Garden (English Heritage designation), a Local Nature Reserve (LNR). 13 Farnham resident Objects to the Avoidance Strategy. It has very little to do with The review was concerned only with the Elizabeth Ann Cooper protecting wildlife habitats but has a lot to do with building the council’s implementation of the Avoidance most houses possible around Farnham If Waverley is serious Strategy. Its fundamental principles were not about protecting wildlife habitats, it makes no sense to increase proposed to be changed. The effectiveness of housing within 2.4kms of the SPA. the strategy, including the SAMM project, is a matter for the TBH Joint Strategic Partnership Board, as advised by Natural England. 14 RSPB Not clear whether how many of 1,057 dwellings permitted The issue of using the new base date and the between 2007 and 2016 have been built and occupied. calculation of the unallocated capacity is not Concerned that the 2014 baseline visitor survey is justifying as clear as it neds to be. Further explanation more housing allocation to the same SANG, rather than will be provided. addressing the reasons why there has not been an increase in

visitor numbers to the SANG.

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

15 South Farnham 1. The visitor numbers and the resulting capacity figure have 1. The calculations of the revised SANG Residents’ Association been understated as a basis upon which to recommend capacity (including the methodology) have changes. been endorsed by Natural England. 2. Before more development is allowed in Farnham, there 2. The effectiveness of the strategy, including should be evidence that the SANG is working as intended. A the SAMM project, is a matter for the TBH more cautious approach to the release of more SANG capacity Joint Strategic Partnership Board, as advised should be adopted. by Natural England. 3. The phrase “in perpetuity” means just that and does not 3. Reference to ‘in perpetuity’ maintenance mean for the expected lifetime of the development. costs will be clarified. 4. At least a proportion of the SANG should be reserved for 4. Allocations are made on a’ first come, first brownfield sites. served’ basis. 5. It should be stated in the text how often the occupancy rate 5. Occupancy rates are currently monitored will be reviewed. for each meeting of the Western Planning Committee, but could change in the future. 6. Have any other boroughs changed the occupancy rate which the Delivery Framework recommends as part of its 6. The council is not aware of other “consistency” approach? authorities using a different occupancy rate. Natural England is satisfied that the council’s 7. Fail to understand the relevance of the “base date of June approach is consistent with the Delivery 2014” for estimating SANG capacity. Query the calculation of Framework. the unallocated SANG capacity of 1462 dwellings. 7. The issue of using the new base date and 8. More prominence should be given to the wording of NRM6 the calculation of the unallocated capacity is as far as the priorities required by this policy are concerned. not as clear as it neds to be. Further 9. The original wording of the ‘Quality Criteria’ (Appendix 2) explanation will be provided. should be reinstated. 8. Policy NRM6 is reproduced in full (Appendix 1). 9. The original wording will be reinstated. 16 Farnham resident Farnham Park is crowded with dog walkers at all times of the Not relevant to the review. Laurence Carter day. No more dogs please! 17 Park View Residents’ The proposed planning application for the development of 110 Not relevant to the review. Association houses on Folly Hill would breach the Guidelines for the Quality of Sangs.

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

18 Farnham resident The Avoidance Strategy has little to do with birds, but more to The effectiveness of the strategy, including David Cooper do with increasing housing around and SPA. No evidence has the SAMM project, is a matter for the TBH been produced that SANGS actually protect birds. Joint Strategic Partnership Board, as advised by Natural England. 19 CgMS Ltd 1. We act on behalf of PLOT (Farnham) LLP who own the land All comments noted. identified within the draft strategy as one of the sites that the Councils consultants identified for potential SANG (“Farnham Park Extension/Land off Hale Road) . 2. Using the lower household occupation levels from the recent work the capacity at the site over and above that needed to support the development will be in excess of 300 units. 3. Pleased that the Council recognise that there is still the need to set aside other adjoining land to meet current and future housing needs. 20 Neame Sutton Ltd on 1. Generally supportive of the approach in terms of increasing 1. Support noted. behalf of Bewley the capacity of the Farnham Park SANG. 2. This is the current strategy. Homes plc 2. The increased capacity should be made available to all 3. Noted. residential development proposals that come forward within the catchment area whether on previously-developed sites or on 4. Noted, but not relevant to the review. peripheral greenfield locations. 3. Essential that the Council continues to pursue other opportunities to create new SANGs in the Farnham area to ensure that the objectively assessed housing need over the plan period can be accommodated. 4. The Farnham Neighbourhood Plan should not progress to the next stage until further progress has been made with the identification and delivery of additional SANGs. 21 Rowledge Residents’ The methodology in the review seems reasonable, but The Avoidance Strategy states that SANG Association increased numbers of visitors (and vehicles) using Farnham should be provided within the 5km zone. Park will themselves have an impact on the SPA. Shouldn't SANG preferably be located outside the buffer zone?

THAMES BASIN HEATHS SPA AVOIDANCE STRATEGY REVIEW 2016: CONSULTATION RESPONSES

22 Farnham resident 1. The SANG is not working, in that the numbers of nesting 1. The effectiveness of the strategy, including David Wylde birds is now at a dangerously low level. the SAMM project, is a matter for the TBH Joint Strategic Partnership Board, as advised 2. The exclusion zone should be increased so fewer houses by Natural England. can be built within the 5 kilometre zone. 2. The operation of the exclusion zone is a 3. Developers should source all their own SANGs to meet all fundamental part of the Strategy that was not criteria in full, transferring ownership to Waverley with sufficient proposed to be changed. funds to maintain space in perpetuity. 3. A basic tenet of the strategy is to give 4. Wriggling to cut perpetuity down to 80 years should be developers the option of providing SANG banned. themselves or making financial contributions. 4. Reference to ‘in perpetuity’ maintenance costs will be clarified.

THAMES BASIN HEATHS SPECIAL PROTECTION AREA AVOIDANCE STRATEGY REVIEW 2016

Revised version proposed for adoption

Dartford Warbler Nightjar Woodlark

CONTENTS Page

1. BACKGROUND TO THE REVIEW……………………………………………………..... 1

2. THE THAMES BASIN HEATHS SPECIAL PROTECTION AREA………………….... 2 - SPA Delivery Framework…………………………..……………………..………….…. 2

3. POLICY BACKGROUND: THE SOUTH EAST PLAN...... 3

4. PROVIDING SUITABLE ALTERNATIVE NATURAL GREENSPACE (SANG)…...... 4 - Visitor capacity…………………………………………………………….………………. 4 - Improvement and enhancement……………………………………………………….... 5

5. STRATEGIC ACCESS MANAGEMENT AND MONITORING (SAMM) …………...... 5 - Monitoring SANG capacity……………………………………………………….….….. 6 - Enhanced SANG capacity……………………………………………………………..… 7

6. POTENTIAL NEW SANG SITES……………….……………………………………….… 8

7. OPTIONS FOR A DEVELOPER TO MEET AVOIDANCE REQUIREMENTS…….…. 9

8. THE REVISED CONTRIBUTIONS TARIFF…………………………………….……..… 10

Plan 1 Thames Basin Heaths SPA Buffer Zones………………………………………. 13 Plan 2 Farnham Park………………………………………………………………………… 14

Appendix 1 South East Plan Policy NRM6 - Thames Basin Heaths SPA……………. 15 Appendix 2 Site Quality Criteria for an Individual SANG……………………………….. 16 Appendix 3 Revised SANG/SAMM Tariff……………………………………………….… 17 Appendix 4 Improved Visitor Experience at Farnham Park: Future Projects…………. 19

Amendments to the document following consultation are shown as follows - Deleted text New / replacement text

1. BACKGROUND TO THE REVIEW 1.1 The Thames Basin Heaths Special Protection Area (SPA) Avoidance Strategy was adopted by Waverley Borough Council in December 2009. Its purpose is to provide guidance to developers when making planning applications for new housing which may have an effect on the conservation interests of the SPA. The Strategy sets out the Council’s approach in seeking to avoid the effect of a net increase in population within 5 km of the SPA, and how it proposes to discharge its legal obligations under the Habitats Regulations1.

1.2 Under the Regulations, the Council is the “competent authority” to consider whether applications for development “are likely to have a significant effect” on a designated European site, such as the Thames Basin Heaths SPA. On completion of an Appropriate Assessment of such proposals, the Council can agree to a plan or project (such as an application for housing) only after having ascertained that it will not adversely affect the integrity of the European site. Any significant effect on the SPA (with the consequence that an Appropriate Assessment is required) must be ascertained by considering the proposal both alone and in combination with other plans or projects. In practice, Natural England advises that any application for residential development resulting in an increase in the number of dwellings within 5 km of the SPA will, without avoidance measures, be likely to have a significant effect within the meaning of the Habitats Regulations.

1.3 The Avoidance Strategy provides guidance to developers on the level of avoidance measures that the Council expects to see incorporated within planning applications in the light of Natural England’s advice. In this instance, “avoidance measures” means providing or contributing towards Suitable Alternative Natural Greenspace (SANG) and contributing towards a programme of Strategic Access Management and Monitoring (SAMM) of the SPA. All avoidance and mitigation proposed in the form of SANG and SAMM should be in consultation and agreement with Natural England as this is a fundamental part of the avoidance principle.

1.4 The Strategy relates only to proposals for residential development, i.e. Use Class C3 [Dwellinghouses] (excluding householder development), as well as staff accommodation in Classes C1 [Hotels] and C2 [Residential Institutions]. There are likely to be cases where non-residential development would have a significant effect on the integrity of the SPA, but the Strategy does not provide guidance in relation to such development. In order to meet the requirements of the Habitats Regulations, proposals for such development may therefore require an Appropriate Assessment in consultation with Natural England.

1.5 The Avoidance Strategy will be taken into account for development control purposes as a material planning consideration. An update of the strategy in May 2013 reflected the results of the Council’s monitoring of its effectiveness since its adoption in 2009. This current review arises out of more recent

1 The Conservation of Habitats and Species Regulations 2010

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information on visitor capacity at Farnham Park, along with that from the monitoring of the occupancy rates of approved housing (Section 6).

2. THE THAMES BASIN HEATHS SPECIAL PROTECTION AREA (SPA) 2.1 The SPA was designated on 9th March 2005 and has since been protected by the Habitats Regulations. It has several conservation objectives, but in particular it is a European designation for rare wild birds, and provides specific protection for three species - Dartford Warbler, Nightjar and Woodlark. Because these birds nest on or near the ground, they are particularly prone to disturbance from walkers, dog walking and cat predation.

2.2 Only a small part of the SPA (about 80 hectares) lies within Waverley, north of Sandy Hill, Farnham. However, for the purposes of this Avoidance Strategy, a “Zone of Influence” affects most of Farnham. This zone is defined as the area between 400 metres from the SPA perimeter (measured as a straight line to the nearest part of the curtilage of the dwelling) and 5 km from the perimeter (a straight line from the primary point of access to the curtilage of the dwelling. These ‘buffer zones’ are shown on Plan 1.

SPA Delivery Framework 2.3 The Delivery Framework2 was produced by the Thames Basin Heaths Joint Strategic Partnership Board (JSPB) on behalf of the member local authorities and other stakeholders. It is a non-statutory document within the context of the South East Plan (3.1 below), and has an important bearing on the way the Council deals with applications that may have a significant effect on the SPA. It gives guidance to all the affected local authorities on how to deal with development proposals within the Zone of Influence. Its objectives and key principles are to recommend –

 a consistent approach to the protection of the SPA from the effects of residential development;  the type and extent of residential development that may have a significant effect alone or in combination on the SPA; and  key criteria for the delivery of avoidance measures.

2.4 The following key principles of the Framework summarise the overarching context for its recommendations:

 All net new residential development - when considered alone or in combination with other plans and projects - is likely to have a significant effect on the SPA and should therefore provide or contribute to the provision of avoidance measures.  Development can provide - or make a contribution to the provision of - measures to ensure that they have no likely significant effect on the SPA. In doing so, residential development will not have to undergo an Appropriate Assessment (AA). The option remains for developers to

2 Thames Basin Heaths SPA Delivery Framework (2009)

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undertake a Habitats Regulations screening assessment and, where necessary, a full AA to demonstrate that a proposal will not adversely affect the integrity of the SPA.  A focus on the provision of SANG and access management, considered as the most appropriate avoidance measures.  Consistent standards for the application and provision of avoidance measures. However, there may be exceptional circumstances where a more or less prescriptive approach needs to be taken, or greater local specificity is needed. Such circumstances should be carefully justified.

2.5 The JSPB has no formal control over planning decisions made in respect of the SPA, nor does it set any formal planning policy. However, it does retain an overview of local authorities’ avoidance strategies and other planning policy guidance, and seeks to ensure that a consistent approach is being applied and sufficient avoidance measures are being provided.

2.6 The Delivery Framework states that the recommended avoidance measures should be applied within the Zone of Influence (2.2 above). In exceptional circumstances, it may be appropriate to make small scale modifications to the zone to account for physical obstructions to cat or human movement or access. Large scale residential proposals (more than 50 dwellings) within the 5km – 7km beyond the zone may also be capable of affecting the SPA and may require an Appropriate Assessment. These and will be assessed on a case-by-case basis and may be required to provide mitigation.

2.7 Within 400 metres of the perimeter of the SPA, the impact of additional residential development is likely to be such that it is not possible to conclude no adverse effect on the SPA. There is, therefore, a presumption against development in this ‘exclusion zone’.

2.8 Avoidance measures should be sought in relation to development for one or more net new dwellings, including staff residential accommodation (see 1.4).

2.9 The Delivery Framework also provides guidance on the type and size of land suitable as SANG, the amount of SANG needed and the broad principles of the access management of the SPA. The measures set out in this Avoidance Strategy are consistent with that guidance.

3. POLICY BACKGROUND: THE SOUTH EAST PLAN 3.1 The Regional Spatial Strategy for the South East (the ‘South East Plan’) was formally revoked in March 2013. Policy NRM6 that deals with the Thames Basin Heaths SPA was one of only two policies that were retained. The policy recognises the implications of new residential development on the ecological integrity of the SPA and forms the basis for the Avoidance Strategy and Delivery Framework (Appendix 1).

3.2 The policy identifies the same Zone of Influence as that defined in the Delivery Framework. It states that where development is proposed within the zone,

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mitigation measures will be delivered prior to occupation and in perpetuity. It adds that these measures will be based on a combination of access management and provision of SANG, and sets out the respective standards and arrangements for these measures.

4. PROVIDING SUITABLE ALTERNATIVE NATURAL GREENSPACE (SANG) 4.1 The Council’s role in enabling avoidance measures is crucial. There are very few areas of informal open land in the Farnham area that are potential SANGs, and only one significant area that is within the Council’s ownership3.

4.2 Farnham Park is a 130 hectare (ha) medieval deer park associated with Farnham Castle (Plan 2). Of the total area, around 85 ha of semi-natural grassland, woodland and scrub has been confirmed by Natural England as meeting the site quality criteria for an individual SANG (Appendix 2). Its nearest entrance is 200 metres north of the town centre and its northern boundary is about 800 metres from the SPA perimeter. It lies wholly within the Zone of Influence and is well placed to provide avoidance measures for developments in the Farnham area. The park is Waverley’s only SANG resource, although opportunities to provide new areas of SANG in the future are being investigated (Section 6 below).

4.3 The overall size and location of Farnham Park means that it can serve a development catchment of 5 km from its boundaries covering all of the Zone of Influence in Waverley. However, the (notional) amount of SANG that can be effectively enhanced and linked to development contributions in accordance with Natural England’s green space standards is only a proportion of the park’s total area. This is a function of (i) existing visitor capacity; and (ii) the range of potential enhancement measures that, if implemented, would serve to attract potential SPA visitors to Farnham Park. Users of the park are well distributed over its area, due in part to its overall extent, but also because the access points are well located all around the perimeter.

Visitor Capacity 4.4 The Council’s first estimates of the visitor capacity of the park were based on visitor surveys and long-term observation of its usage. Originally 50%, this was raised to 75% in response to a recommendation from Natural England (NE) for a more precautionary approach. Whilst this initially yielded a potential SANG capacity of 21.25 ha, NE, when agreeing to the earlier SPA “Miniplan”, further required a reduced capacity to 10.9 ha, taking account of the situation at the time and potential future improvements, including car parking.

4.5 Since then, some of the car parks have seen improvements to the surfaces and layout and by signing, and by the provision of information boards and leaflets. In 2009, with the agreement of Natural England, further access was provided from a parking area at Hale Road outside the park on its eastern

3 Most of the Rowhill Copse Local Nature Reserve lies within Waverley, but is owned by Rushmoor Borough Council and is used as SANG to mitigate developments in its own administrative area.

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side. The effect was to increase the SANG area by 3.45 ha. In March 2013, the Council released the remaining 6.9 ha, reinstating the overall area of SANG to its original 21.25 ha.

Improvement and Enhancement 4.6 The scope to improve and enhance Farnham Park enables it to contribute as avoidance space. Whilst it is a Local Nature Reserve, Site of Nature Conservation Importance and a Historic Park and Garden, Natural England accepts that it has the capacity to divert recreational use of the SPA during the bird nesting season, and to cope with an increase in use without environmental damage. Since the original Avoidance Strategy was adopted, a number of initiatives have been developed, such as -

 A full-time ranger, who manages the impact of additional visitors and provides reassurance and security for users and delivers the park’s long- term management plan, including monitoring and responding to biodiversity and landscape changes.  Improved interpretation and education: leaflets, walks and talks enhance visitors’ understanding of the importance of the site.  Public access points with orientation maps and park information direct users to appropriate areas to meet their recreational needs and ensure appropriate behaviour.

4.7 These measures have enhanced the role of Farnham Park as SANG, and the ongoing programme of improvements will continue the process.

4.8 SANGs are expected to be provided on land that is, or could be, owned and managed by organisations that will exist in law to all intents and purposes “in perpetuity” and so will provide enduring ownership. Natural England’s preference is for the SANG to be on land owned and managed by local authorities, by charities with a dedicated land management function or by similar bodies. Where developers bring forward bespoke SANG on privately owned land, this will be required to be transferred into enduring ownership as set out above. (See also paragraph 8.3 regarding “in perpetuity” management costs.)

5. STRATEGIC ACCESS MANAGEMENT AND MONITORING (SAMM) 5.1 In February 2009, Natural England reported to the JSPB on SAMM arrangements for the SPA. This was in response to the three-prong approach referred to in the Delivery Framework, namely avoidance and mitigation from SANG and SAMM, and the habitat management of the heaths. The second of these is referred to as ‘access management’ in the document, but it also includes monitoring. Provision of both SANG and SAMM are required in order to satisfy the Habitat Regulations.

5.2 The SAMM project aims to limit the damage caused by visitors to the SPA. This can include “hard” measures, such as limiting car parking or providing pathways, and “soft” measures such as -

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 a wardening service;  monitoring of visitors, providing bird surveys, planning applications;  education and communication with key organisations; and  working with landowners.

5.3 The SAMM measures are funded by the affected local authorities that collect Section 106 payments in addition to any contributions for providing or enhancing SANG. This is based on an assumption about the amount of new housing to be built within the Zone of Influence, set against a detailed programme of works. The additional tariff was agreed by the JSPB.

5.4 All districts have also signed a Memorandum of Agreement with Natural England that formalises the arrangements for collecting the additional tariff. Money collected for monitoring purposes are passed to Natural England acts to host the SAMM project and the collection of funds is managed by Hampshire County Council.

5.5 Developer contributions agreed and/or collected by Waverley towards the provision of SANG and the SAMM project have totalled over £980,000 since 2007 (as at 31.12.15, excluding Natural England monitoring fees). Examples of further planned improvements at Farnham Park are set out in Appendix 4.

5.6 The monitoring of housing permissions and site improvements is an integral part of the Avoidance Strategy and is a vital part of the process of assessing the effectiveness of SANG. This review of the Strategy has been triggered, and will be informed, by the results of the Council’s monitoring practices.

Monitoring SANG capacity 5.7 The standard for providing SANG (at 8 ha per 1000 population) is derived from the original Natural England Delivery Plan which preceded the Delivery Framework. The same standard was carried through into the Delivery Framework and the South East Plan Policy NRM6. To convert the population numbers into an equivalent number of dwellings, the Framework assumed an occupancy rate of 2.4 persons per dwelling (ppd). This was derived from the Surrey Planning Collaboration Project work on Section 106 agreements and was based on the 2001 Census outputs for Surrey.

5.8 Using this standard, the total area of SANG available as mitigation at Farnham Park (21.25 ha) was converted to a figure of 1,104 dwellings and which has been used as the basis for monitoring the take-up of the SANG. While there remains sufficient SANG capacity, the Council can continue to discharge its duty as local planning authority in granting planning permission for new housing within the 5 km zone.

5.9 The monitoring of residential permissions is an integral part of the Delivery Framework and Avoidance Strategy. By mid 2015, the unallocated capacity had been reduced to fewer than 200 dwellings: if permissions were to continue at the same rate, the Council’s SANG could be exhausted in less

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than two years. Alternatively, it would only take a small number of large-scale consents to effect the same outcome.

5.10 In August 2015, the Council undertook a detailed examination of all planning permissions that have been liable for contributions since monitoring began in 2007. Each permitted dwelling was attributed an occupancy rate according to the number of bedrooms, using the same data as the Surrey Planning Collaboration Project (above). The various occupancy rates are those which are routinely used for the Council’s SANG/SAMM tariff that determines the scale of contributions arising from a development. Payments are calculated on a per-person basis4.

5.11 This particular monitoring exercise showed that the total number of dwellings permitted had achieved an average occupancy rate, at the time, of 1.97 ppd. At February 2016, it stood at 1.99 ppd (Table 1 below).

Table 1: Permissions for New Dwellings (SPA 5 km zone) 2007 – 2016 Nos. of dwellings Occupancy rate Dwelling size Total persons permitted* (ppd) 1 bedroom 217 1.31 284.3 2 bedrooms 497 1.76 874.7 3 bedrooms 203 2.51 509.5 4 bedrooms 104 2.86 297.4 5/+ bedrooms 36 3.73 134.3 Total 1,057 1.99 2,100.2

* Includes expired permissions

5.12 The SANG capacity of Farnham Park is now determined, and monitored, according to the evolving average occupancy rate.

Enhanced SANG capacity 5.13 Visitor surveys in 2007 and 2009 provided baseline data against which changes in use of the Farnham Park SANG could be measured over time. In accordance with the monitoring strategy, a new visitor survey was carried out in May/June 2014 on behalf of the Council by Footprint Ecology5. This showed that Farnham Park is at 52.7% capacity, compared with the prevailing (precautionary) figure of 75% used as a basis for monitoring SANG capacity.

5.14 Natural England has reviewed the Footprint report and, whilst it agreed with the study’s methodology and general conclusions, it put the capacity figure slightly higher at 59.3%. This would leave 40.7% available for SANG, equivalent to an area of 34.6 ha, an increase of 63% over the previously assumed area. Converting this figure using the 8 ha/1000 population standard alongside the current monitored occupancy rate (1.99 ppd) gives a revised

4_TBH SPA contributions_calculator 5 https://www.waverley.gov.uk/avoidancestrategyreview

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total dwelling capacity of 2,173, almost double the original figure. This will vary over time by virtue of adjustments to the occupancy rate as a result of the council’s monitoring of the size of permitted new dwellings. is monitored. Any significant changes to the occupancy rate would trigger further updates of the Avoidance Strategy.

5.15 For the purposes of calculating the revised SANG/SAMM tariff (Section 8 below), the unallocated dwelling capacity of Farnham Park, based on the enhanced total capacity, has been calculated as follows – . Enhanced SANG area (base date: June 2014) 34.6 ha . Dwelling capacity @ 1.99 ppd 2,173 dwellings . Permissions granted (at June 2014) 761 dwellings . Completed and occupied dwellings (at June 2014) 317 dwellings . ‘Net’ permissions (at June 2014) [761 – 317] 444 dwellings . Unallocated capacity (at June 2014) [2,173 – 444] 1,729 dwellings . Permissions granted June 2014 to February 2016 267 dwellings . Unallocated capacity (February 2016) [1,729 – 267] 1,462 dwellings

5.16 This method of re-assessment has been verified by Natural England and represents a significant increase in the amount of SANG available as an avoidance measure. This will not only enable the Council to continue to approve appropriate planning applications for new housing in the Farnham area, but will also provide significant mitigation for housing allocations that will come forward through the local plan.

5.17 The enhanced capacity also has financial implications for the future funding of access and management measures for SANG. The monitored occupancy rate means that there has been mitigation for fewer people than originally anticipated. This has meant lower income levels from developer contributions than forecast and, along with the increased capacity, a need to review the developer tariff (Section 8 below).

6. POTENTIAL NEW SANG SITES 6.1 As part of the process of preparing the new local plan, the Council appointed consultants AECOM to undertake an assessment of potential opportunities for new SANG in the Farnham area6. The search for, and analysis of, potential sites included –  A re-assessment of sites identified in the 2009 Avoidance Strategy  Sites in the Farnham area that were considered unsuitable for development in the Council’s 2014 Strategic Housing Land Availability Assessment (SHLAA), but which could be suitable for SANG  Sites within adjoining districts (Rushmoor, Guildford, Hart and East Hampshire) that were considered unsuitable for development by those authorities’ SHLAAs, but which could be suitable for SANG  ‘Call for SANG Land’ undertaken for the Farnham Neighbourhood Plan

6 https://www.waverley.gov.uk/avoidancestrategyreview

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 Past and current quarry/sandpit sites with potential to be restored to a favourable final form for SANG  Offers by site promoters for bespoke SANG (on- or off-site)  A map review of suitably-sized land that would not require total habitat creation from first principles and that lay within an appropriate location (i.e. within 5 km of the SPA).

6.2 A total of 45 sites were assessed against the site quality criteria for an individual SANG (Appendix 2). Several were discounted because of their inadequate size, existing habitats, location, unwilling landowner and/or generally not meeting enough of the site quality criteria (even with enhancements). Apart from existing areas of SANG (at Farnham Park and Rowhill Copse), only part of the restored Farnham Quarry site was considered be “suitable and with good potential to be brought forward as strategic SANG”, i.e. part of a ‘pool’ of SANG to mitigate housing development.

6.3 Several sites and locations that were “suitable, but with unknown potential to be brought forward as strategic SANG”, were also identified -  Tongham Pools (in conjunction with Farnham Quarry)  Runfold North and South Sandpits  Bishop’s Meadow  Land off Hale Road (extension to Farnham Park)  Homefield and Jolly Farmer Sandpits  Alton Road Sandpit  Waverley Lane (if not appropriate for housing)

6.4 The ‘Hop Fields’ site off Crondall Lane was also identified as potentially suitable, but has subsequently been discounted by virtue of the planning permission for housing granted in September 2015. In a bespoke agreement with the developer, the SANG identified as mitigation for this scheme is an existing site in the developer’s ownership at Church Crookham in Hart District.

6.5 The Council has commenced discussions with some of the landowners to determine whether their sites are genuinely suitable, available and, importantly, deliverable as SANG. The outcome of these discussions will be reflected in future reviews of the Avoidance Strategy.

7. OPTIONS FOR A DEVELOPER TO MEET AVOIDANCE REQUIREMENTS 7.1 In terms of providing SANG, developers have three options:  buy into ‘strategic’ SANG through S106 agreements;  contribute to the upgrading of an existing SANG site; or  provide new (bespoke) SANG themselves.

7.2 Regulation 61 of the Habitats Regulations sets out the Council’s obligations as the “competent authority” - 61(1) A competent authority, before deciding to undertake, or give any consent, permission or other authorisation for, a plan or project which -

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(a) is likely to have a significant effect on a European site … (either alone or in combination with other plans or projects), and (b) is not directly connected with or necessary to the management of that site, must make an appropriate assessment of the implications for that site in view of that site’s conservation objectives. …… 61(5) In the light of the conclusions of the assessment… the competent authority may agree to the plan or project only after having ascertained that it will not adversely affect the integrity of the European site…

7.3 All applications for new housing Proposed avoidance measures will be determined assessed on a case-by-case basis, i.e. relating to the measures set out in para 7.1 above. and assessed against any concerns of adverse effect on the SPA identified by Natural England. Any new residential development within 400m - 5 km of the SPA boundary will have an adverse effect from recreational pressure unless appropriate mitigation is undertaken, and this will always be in the form of SANG avoidance and SAMM mitigation.

7.4 When submitting an application for residential development, applicants need to consider how the impact of their proposal can be avoided or mitigated. If developers are not providing their own land (on- or off-site) to avoid significant effect on the SPA, they will be required to make a financial contribution based upon the (revised) tariff set out in this Avoidance Strategy. Contributions made in line with the Strategy are deemed to mitigate the effect on the SPA and development proposals will therefore not be required to undertake an Appropriate Assessment.

7.5 Because SANG/SAMM contributions are based upon occupancy levels (number of bedrooms), the Strategy does not differentiate between types of residential development, e.g. flats or houses. Furthermore, on legal advice, the Council cannot reserve SANG capacity to give priority to previously- developed (‘brownfield’) sites over proposed greenfield sites. The remaining capacity is allocated strictly according to when permissions are granted, including Council resolutions to grant consent subject to S106 agreements. Where developers are able provide bespoke SANG, they are still required to make the appropriate SAMM payment.

7.6 Outline planning applications must provide details of the number and size of bedrooms for each proposed dwelling to enable the contributions to be calculated. Without this information the Council cannot be satisfied that the SPA contribution is adequate and, legally, would be unable to grant planning permission. For the purposes of this requirement, a bedroom is defined in the Council’s Supplementary Planning Guidance on the density and size of dwellings (Policy H4 of the adopted 2002 Local Plan)7. Any room shown as a study, nursery, bonus room or other name, but which could effectively be

7_www.waverley.gov.uk/site/scripts/documents_info.php?categoryID=1004&documentID=405

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considered as a bedroom for the purposes of Policy H4, shall be regarded as a bedroom.

7.7 Financial contributions will be secured through a Section 106 Unilateral Undertaking. Payment is normally due within 28 days of the commencement of the development, but this may vary according to the terms of the agreement. Interest will be charged for overdue payments in accordance with the Council’s procedures.

7.8 If developers are unable, or unwilling, to make such contributions, the expectation remains, on the basis of Natural England’s advice, that the proposed development will be likely to have a significant effect on the SPA and the requirement for an Appropriate Assessment will arise in accordance with Habitats Regulation 61 (7.2 above).

8. THE REVISED CONTRIBUTIONS TARIFF 8.1 As a result of the increase in SANG capacity in Waverley, the developer tariff for SANG/SAMM contributions has also had to be reviewed. It has been calculated with the following assumptions – (i) A base date of 3rd February 2016, being the date of the latest update on SANG capacity reported to the Council’s Western Planning Committee. (ii) A current average occupancy rate of 1.99 persons per dwelling, as reported to the committee. (iii) The enhanced capacity for the Farnham Park SANG arising from the findings of the 2014 visitor survey. (iv) For the purposes of determining current (unallocated) SANG capacity, a new base date of June 2014 (that of the new visitor survey).

8.2 Given On the basis of these assumptions, for the purposes of calculating the revised tariff, the unallocated (enhanced) SANG capacity at February 2016 stands stood at 1,462 dwellings (see para 5.15 above).

8.3 The review of the Council’s costs associated with managing and maintaining Farnham Park as SANG has resulted in some minor additional works being identified and included in the amount to be recovered. Also, when the SANG tariff was first calculated, it was based on the prevailing interest and inflation rates. These are important factors in the calculation because they ensure that the Council has sufficient funds generated from developer contributions for the running and upkeep of the park ‘in perpetuity’, i.e. approximately 80 years. In that respect, regard will be had to the statutory definitions of ‘in perpetuity’ for the purpose of calculating future management costs. Furthermore, the funding mechanism must be reliable, workable and enforceable to ensure the proper long term management of the SANG.

8.4 There have been significant movements in interest and inflation rates in recent years, and the current levels and projections for the future have now been

Page | 11 taken into account. The net result is that the tariffs (per person) have been recalculated at a similar level to the current rate (as summarised below and detailed in Appendix 3). They will, however, be kept under review to ensure that sufficient funding is available to fulfil the Council’s obligations in avoiding significant impact on the SPA.

Tariff * Current (2013 update) Proposed (2016 Review) SANG £1,086 £1,060 SAMM £263 £317

* Per person costs

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This plan will be re-drawn for greater clarity and, in addition, will show the 5 km – 7 km zone

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PLAN 2

FARNHAM PARK

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APPENDIX 1

SOUTH EAST PLAN POLICY NRM6 – THAMES BASIN HEATHS SPA New residential development which is likely to have a significant effect on the ecological integrity of Thames Basin Heaths Special Protection Area (SPA) will be required to demonstrate that adequate measures are put in place to avoid or mitigate any potential adverse effects. Such measures must be agreed with Natural England. Priority should be given to directing development to those areas where potential adverse effects can be avoided without the need for mitigation measures. Where mitigation measures are required, local planning authorities, as Competent Authorities, should work in partnership to set out clearly and deliver a consistent approach to mitigation, based on the following principles: i. a zone of influence set at 5 km linear distance from the SPA boundary will be established here measures must be taken to ensure that the integrity of the SPA is protected ii. within this zone of influence, there will be a 400m “exclusion zone” where mitigation measures are unlikely to be capable of protecting the integrity of the SPA. In exceptional circumstances, this may vary with the provision of evidence that demonstrates the extent of the area within which it is considered that mitigation measures will be capable of protecting the integrity of the SPA. These small locally determined zones will be set out in local development frameworks (LDFs) and SPA avoidance strategies and agreed with Natural England iii. where development is proposed outside the exclusion zone but within the zone of influence, mitigation measures will be delivered prior to occupation and in perpetuity. Measures will be based on a combination of access management, and the provision of Suitable Accessible Natural Greenspace (SANG). Where mitigation takes the form of provision of SANG the following standards and arrangements will apply: iv. a minimum of 8 hectares of SANG land (after discounting to account for current access and capacity) should be provided per 1,000 new occupants v. developments of fewer than 10 dwellings should not be required to be within a specified distance of SANG land provided it is ensured that a sufficient quantity of SANG land is in place to cater for the consequent increase in residents prior to occupation of the dwellings vi. access management measures will be provided strategically to ensure that adverse impacts on the SPA are avoided and that SANG functions effectively vii. authorities should co-operate and work jointly to implement mitigation measures. These may include, inter alia, assistance to those authorities with insufficient SANG land within their own boundaries, co-operation on access management and joint development plan documents viii. relevant parties will co-operate with Natural England and landowners and stakeholders in monitoring the effectiveness of avoidance and mitigation measures and monitoring visitor pressure on the SPA and review/amend the approach set out in this policy, as necessary ix. local authorities will collect developer contributions towards mitigation measures, including the provision of SANG land and joint contributions to the funding of access management and monitoring the effects of mitigation measures across the SPA x. large developments may be expected to provide bespoke mitigation that provides a combination of benefits including SANG, biodiversity enhancement, green infrastructure and, potentially, new recreational facilities. Where further evidence demonstrates that the integrity of the SPA can be protected using different linear thresholds or with alternative mitigation measures (including standards of SANG provision different to those set out in this policy) these must be agreed with Natural England. The mechanism for this policy is set out in the TBH Delivery Framework by the TBH Joint Strategic Partnership and partners and stakeholders, the principles of which should be Incorporated into local authorities' LDFs.

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APPENDIX 2

SITE QUALITY CRITERIA FOR AN INDIVIDUAL SANG

‘Must/Should haves’ 1. For all sites larger than 4ha there must be adequate parking for visitors, unless the site is intended for local use, i.e. within easy walking distance of the developments linked to it. The amount of car parking should be determined by the anticipated use of the site and reflect the visitor catchment of both the SANG and the SPA. 2. It should be possible to complete a circular walk of 2.3 – 2.5 km around the SANG. 3. Car parks must be easily and safely accessible by car and should be clearly sign posted. 4. The accessibility of the site must include access points appropriate for the particular visitor use the SANG is intended to cater for. 5. The SANG must have a safe route of access on foot from the nearest car park and/or footpaths. 6. All SANGs with car parks must have a circular walk which starts and finishes at the car park. 7. SANGs must be designed so that they are perceived to be safe by users: they must not have tree and scrub covering parts of the walking routes. 8. Paths must be easily used and well-maintained but most should remain unsurfaced to avoid the site becoming urban in feel. 9. SANGs must be perceived as semi-natural spaces with little intrusion of artificial structures except in the immediate vicinity of car parks. Visually sensitive way-markers and some benches are acceptable. 10. All SANGs larger than 12 ha must aim to provide a variety of habitats for users to experience. 11. Access within the SANG must be largely unrestricted with plenty of space provided where it is possible for dogs to exercise freely and safely off lead. 12. SANGs must be free from unpleasant intrusions (e.g. sewage treatment works smells, etc.). 13. SANGs should be clearly sign-posted or advertised in some way. 14. SANGs should have leaflets and/or websites advertising their location to potential users. It would be desirable for leaflets to be distributed to new homes in the area and be made available at entrance points and at car parks.

‘Desirable’ 15. The ability of owners to take dogs from the car park to the SANG safely off the lead. 16. Where possible, choose sites with a gently undulating topography. 17. Access points to have signage outlining the layout of the SANG and the routes available to visitors. 18. To provide a naturalistic space with areas of open (non-wooded) countryside and areas of dense and scattered trees and shrubs. The provision of open water on part, but not the majority of sites is desirable. 19. Where possible, to have a focal point such as a viewpoint, monument etc. within the SANG.

The wording in the lists above is precise and has the following meaning: • Requirements referred to as “must” or “should haves” are essential • SANGs should have at least one of the “desirable” features.

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APPENDIX 3

REVISED SANG/SAMM TARIFF FOR DEVELOPER CONTRIBUTIONS Balance Annual WBC budget WBC input Replacement needed Replacement / £ £ (yrs) £ Depreciation £ Capital costs of improvements [1]  Improvements to access points Main entrance 20,000 10,000 10,000 20 1,000 Pedestrian entrances 45,000 10,000 35,0 00 20 2,250 Car parking (Main, Ranger, Upper Hale) 65,000 0 65,000 20 3,250 Path surface improvements 18,500 0 18,500 10 1,850 Signage 5,000 0 5,000 10 500 Access from eastern car parking (purchase 0.4 ha) 20,000 0 20,000 - - (& fencing/hedging) 3,500 0 3,500 10 350  Management improvements Fencing & gates 7,500 0 7,500 10 750 Conversion of park lodge to ranger office/interpretation area 150,000 50,000 100,000 30 5,000 Interpretation panels at key park entrances 20,000 0 20,000 5 4,000 Park leaflets 8,000 0 8,000 5 1,600 Ranger van & mini tractor 17,500 0 17,500 7 2,500 Office equipment & tools 5,000 0 5,000 5 1,000 Professional fees 58,000 0 58,000 - - To replace the ageing sleeper footbridges across the Nadder stream and its tributaries 2,000 0 2,000 20 100 To replace five smaller footbridges similar to above 2,000 0 2,000 20 100 Install scalpings/grass-crete matting for two main entrance gates 1,000 0 1,000 15 67 Car park re-landscaping at the park café/golf club entrance 3,000 0 3,000 20 150 Bench replacement Hampton road entrance 2,000 0 2,000 20 100 Vehicle bridge repair 750 0 750 10 75 Culvert/bridge replacement eastern boundary path 5,000 0 5,000 25 200 Install new oak barway 750 0 750 20 38 Total capital costs 459,500 70,000 389,500 - 24,879

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Annual costs [1] Park ranger (current cost including on-costs) 38,000 11,000 27,000 Park management 55,000 27,500 27,500 Visitor surveys & monitoring (annual average) 4,500 0 4,500 Total annual costs 97,500 38,500 59,000 Annual Depreciation/Replacement Allowance 24,879 Increased Annual Requirement 83,879 Capital Sum required to provide above (£83,879) at 2% 4,193,950 Capital Costs (Net) 389,500 Total Required though Section 106 Agreements 4,583,450 Cost/ha (based on SANG capacity of 34.6 ha) [2] 132,469.65

Predicted utilisation of avoidance capacity - No. of Avoidance Tariff / Standard [4] 11 years [3] people space needed person Zone B: 1462 dwellings at 1.99 persons per dwelling 2,909 8 ha per 1000 23.28 ha £1,060

Occupancy rate Tariff per person Delivery Framework Total Tariff Dwelling size (subject to annual (ppd) [5] Tariff (SAMM) [6] inflationary increase) [7] 1 bedroom 1.31 £1,388 £415 £1,804 2 bedrooms 1.76 £1,865 £558 £2,423 3 bedrooms 2.51 £2,660 £796 £3,456 4 bedrooms 2.86 £3,031 £907 £3,938 5/+ bedrooms 3.73 £3,953 £1,182 £5,135

Notes [1] Based on costs from Farnham Park Historic Landscape Survey & Restoration Management Plan 2004 [2] Increased capacity demonstrated by 2014 Farnham Park Visitor Survey [3] Based on permissions granted in Zone B (Jan 2007 to Feb 2016) = 1,057 dwellings (average 116 / year) [4] From SPA Delivery Framework (2009) [5] Based on Surrey wide census data [6] Based on £630 per dwelling at average occupancy of 1.99ppd giving tariff of £317 per person (rounded up). 11 year projection: 1462 dwellings x £630 = £921,060; 2909 people x £317 = £922,153. [7] New tariff rate from 1.4.12 based on RPI of 204.4 at 1.4.2007 and 240.8 at 1.4.2012 (an increase of 17.8%)

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APPENDIX 4

IMPROVED VISITOR EXPERIENCE AT FARNHAM PARK: FUTURE PROJECTS

ITEM COST To replace the ageing sleeper footbridges across the Nadder Stream £2,000 and its tributaries. Many of these are rotting and in a poor state of repair, the two largest ones are being undermined by the erosion of the stream bank and need re-siting. The volunteers have done what they can in the past few years but their lifespan is running out. To replace five smaller footbridges similar to above. £2,000 Install scalpings/grasscrete matting for two main entrance gates. £1,000 The two entrance gates off the main car park get a lot of vehicle use and are rutted, unsightly and difficult to walk over. Car park re-landscaping at the park café/golf club entrance. This £3,000 area was not improved when the car park was re-laid seven years ago. An large old tree stump needs grinding out and a new gate/fence installed to prevent run-over from cars. Potential for the Golf Club to contribute to improve their signage at the entrance. Bench replacement, Hampton Road entrance. This iconic ‘cross £2,000 bench’ (four 6ft benches at right angles) is the highest point of the park. It is reaching the end of its life and needs replacing with an appropriate large sculptural bench structure. Vehicle bridge repair. The surface of the large vehicle/pedestrian bridge £750 across the Nadder Stream is being badly eroded by water run-off and the concrete sandbag edging is part collapsed Culvert/bridge replacement eastern boundary path. The culvert over £600 to repair a seasonal ditch is part collapsed. This forms part of the proposed £5,000 to ‘shared use’ tarmac path on the eastern boundary. replace to ‘shared use’ standard Install new oak barway. Folly Hill upper entrance to replace ageing £750 metal gate.

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WAVERLEY BOROUGH COUNCIL

COMMUNITY O&S COMMITTEE – 14 JUNE 2016

Title: PERFORMANCE MANAGEMENT REPORT QUARTER 4, 2015/16 (JAN – MAR 2016)

[Portfolio Holder: Cllr Julia Potts] [Wards Affected: All] Summary and purpose: This report provides the results of the Council’s performance in the fourth quarter of 2015/16 on Planning, Environment and Community Services.

Annexe 1 to this report details performance against key indicators.

How this report relates to the Council’s Corporate Priorities: Waverley’s Performance Management Framework and the active management of performance information help to ensure that Waverley delivers its Corporate Priorities.

Equality and Diversity Implications: There are no direct equality and diversity implications in this report. Equality impact assessments are carried out when necessary across the Council to ensure service delivery meets the requirements of the Public Sector Equality Duty under the Equality Act 2010.

Resource/Value for Money implications: There are no resource implications in this report. Active review of Waverley’s performance information is an integral part of the corporate performance management process, enabling the Council to improve Value for Money across its services.

Legal Implications: Some indicators are based on statutory returns which the Council must make to Central Government. ______Background 1. The Performance Indicators for Planning, Environmental Services and Community Services are set out in Annexe 1. 2. Services have performed well however, this last quarter of 2015/16 has seen some performance indicators fall below target. 3. As agreed in the quarter one performance report, targets will be reviewed each year in March. This was done at the Community O&S Committee on 8th March 2016 and the following changes to the performance indicators were made:  Processing of planning applications: Major applications - % determined within 13 weeks – target will be increased to 80%  due to concerns about the number of planning applications lost at appeal, mandatory training be arranged for all Planning Committee Members to focus on reasons for refusal and ensure robustness of the process  the percentage of building control applications checked within 15 days be adjusted to 10 days, with an 80% target rate  the percentage of household waste sent for reuse, recycling and composting target be adjusted to 54%  Cranleigh Leisure Centre target be increased to 75,000 per quarter  Godalming Leisure Centre target visits be increased to 92,000 per quarter  Godalming Museum performance indicators continue to be provided to the Community O&S Committee for monitoring.

4. Benchmarking has been included in the quarter four performance reports, where possible, as set out in Annexe 1. The benchmarking sources used are free benchmarking sources that many Local Authorities are participating in, along with, those supplied by Government agencies (e.g. DeFRA). The following benchmarking sources have been used. Service Area Benchmarking source Planning GOV.UK National Statistics Planning Inspectorate Environmental Services Local Government Association Inform Community Services None (Leisure Centres, Museums)

Planning 5. The Planning Service performance relating to processing of planning applications was excellent and all indicators exceeded targets and the UK national averages. It is noted that the UK national averages of processing planning applications has increased marginally in quarter three and four. 6. Performance on planning appeals allowed slightly improved in quarter four with 7 appeals allowed out of 17 determined. Cumulatively, the year end outturn for 2015/16 worsened compared to the prior year with 25 appeals allowed out of 57 determined since April 2015, which is 43.9% of appeals allowed. In March 2015/16 the Overview & Scrutiny Committee and the Executive approved the recommendation that mandatory training is arranged for all Planning Committee Members to focus on reasons for refusal, ensure robustness of the process and that decisions being made are made with sound reasoning. This recommendation is now in progress. 7. The percentage of enforcement cases actioned within 12 weeks of receipt reduced in quarter four down to 66.67% which is only the second time since 2012/13 that this indicator has dropped below target. The Enforcement Team have been prioritising the closing of older cases during quarter four which impacted upon performance. Nonetheless, the cumulative 2015/16 year end outturn is 80.21% which is well above the quarterly and annual target. Although not a recognised performance indicator, the number of cases on hand is always of interest to Members. This figure has dropped to approximately 150. 8. Performance is again excellent this quarter for the percentage of building control applications checked within 15 days with 112 out of 121 applications checked in time (92.6%). The Team continues to focus on Customer Service and improving processes to maintain and improve performance. For 2016/17 reporting this indicator has been changed to percentage of building control applications checked within 10 days instead of 15 days. Environmental Services 9. Performance on residual household waste per household (kg) rose slightly compared to quarter three although 2015/16 outturn has the lowest KG per household figure when compared to the last three years. Thus, a year-on-year downward trend demonstrates consistent improvement in reducing household waste. 10.The Waverley Borough Council target of 52% for the percentage of household waste sent for reuse, recycling and composting was exceeded in 2015/16. There was a small decline in quarter four compared to other quarters in 2015/16. Historically, quarter four always sees a fall in waste sent for reuse and recycling. Garden waste tonnages are at a minimum between November and February (winter months) and residual waste generally reaches its peak, proportionally, in February. For 2016/17 a new target has been set at 54% of household waste to be sent for reuse, recycling and composting. Surrey has a joint Borough target of 60% recycling to be achieved by 2023. 11.The MRF Rejection Rate saw a significant improvement in quarter four outturn down to 4.42%. This improvement is a result of using the new Grundon sites for recycling combined with residents gradually improving their behaviour towards not contaminating recycling bins. 12.Average number of missed bins per 104,000 bin collections each week declined in quarter four to 67 missed bins per 104,000 bins collected. This means that 0.06% of bins due for collection were missed each week in quarter four on average. Results were affected by some vehicle breakdown events during the winter months (January and February). Community Services 13.Leisure centres performance for quarter four has been excellent and shows all leisure centres exceeding their targets. The Number of Access to Leisure Cards issued increased in quarter four, significantly exceeding target due to the improved partnership working and promotional work undertaken. The Number of Visits to Cranleigh Leisure Centre achieved its highest visitor outturn to date since the installation of the new soft play area and the sales team driving an extended outreach programme. The Number of Visits to Haslemere Leisure Centre outturn was outstanding with 130,149 visits which is the highest visitor turn out to date. 14.Museum results for quarter four are at their lowest compared to other quarters. However, overall both museums have stated that their year end outturn figures for 2015/16 are higher than the previous financial year 2014/15. In particular, Godalming Museum has seen a steady increase in events held off site and visits out to schools.

Recommendation

It is recommended that the Community Overview & Scrutiny Committee: 1. Scrutinises the performance figures for Quarter 4 as set out in Annexe 1, along with the two years worth of comparative data and benchmarking averages provided and makes any key observations and recommendations to the Executive.

Background Papers There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report. ______CONTACT OFFICER: Name: Lara McKenzie Telephone: 01483 523465 E-mail: [email protected]

Community O&S Committee Quarter 4 Performance Report 2015/16 (January - March 2016)

RAG Legend Graph Lines Legend On target Green Waverley Outturn (blue line) Up to 5% off target Amber Waverley Outturn prior year (grey line) More than 5% off target Red Waverley Target (black dotted line) Data not available Not available UK Average (purple line) Data only/ no target/ not due No target

1 | P a g e www.waverley.gov.uk

PLANNING: GREEN NI157a: Processing of planning applications: Major applications - % determined within 13 weeks

Major applications: % determined in 13 weeks (national indicator) (higher outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Target UK Average Q1 75% 83.33% 100% 100% Q2 75% 100% 91.66% 97.7% 100% Q4 94.4% Q3 75% 97.67% 100% Q4 75% 94.44% 100% 90%

83.3%

80% Comments Quarter 1: 10 out of 12 in time. 70% Target 75% Quarter 2: 18 out of 18 in time. Percentage Quarter 3: 42 out of 43 in time. 60% Quarter 4: 51 out of 54 in time. 100% 91% 100% 100% 50% Q1 Q2 Q3 Q4

PLANNING: GREEN NI157b: Processing of planning applications: Minor applications - % determined within 8 weeks

Minor applications: % determined in 8 weeks (national indicator) (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 80% 93.81% 81.11% 2015/16 2014/15 Target UK Average Q2 80% 93.75% 83.13% 100% Q3 80% 92.06% 78.33% 93.8% 93.75% 92.06% Q4 89.38% Q4 80% 89.38% 84.48% 90% Target 80% 80% Comments Quarter 1: 91 out of 97 in time. 70% Quarter 2: 105 out of 112 in time. Percentage Quarter 3: 116 out of 126 in time. 60% Quarter 4: 101 out of 113 in time. 81.1% 83.1% 78.3% 84.4% 50% Q1 Q2 Q3 Q4

PLANNING GREEN NI157c: Processing of planning applications: Other applications - % determined within 8 weeks

Other applications: % determined within 8 weeks (national indicator) (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 90% 98.08% 97.62% 2015/16 2014/15 Target UK Average Q2 90% 99.31% 91.73% 99.31% Q4 98.30% 100% 98% 97.26% Q3 90% 97.26% 91.83% Target 90% Q4 90% 98.30% 92.20%

90%

Comments 80% Quarter 1: 459 out of 468 in time. Quarter 2: 434 out of 437 in time.

Percentage Quarter 3: 391 out of 402 in time. 70% Quarter 4: 289 out of 294 in time. 97.62% 91.73% 91.83% 92.20% 60% Q1 Q2 Q3 Q4

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PLANNING: AMBER P1: All planning applications - % determined within 26 weeks

All applications: % determined in 26 weeks (higher outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Q1 100% 99.48% 100% Q2 100% 99.8% 100% Q4 99.76% 100% 99.48% 99.8% Q3 100% 99.21% 99.6% 99.21% Target 100% Q4 100% 99.76% 98.8%

98%

96% Comments Quarter 1: 574 out of 577 within 26 weeks. 94% Quarter 2: 505 out of 506 within 26 weeks. Percentage Quarter 3: 501 out of 505 within 26 weeks. 92% Quarter 4: 415 out of 416 within 26 weeks or 100% 100% 99.6% 98.8% agreed timescale. 90% Q1 Q2 Q3 Q4

PLANNING: RED P2: Planning appeals allowed (cumulative year to date)

Planning appeals allowed (lower outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Target Q1 30% 28.6% 35.7% 50% Q2 30% 44.4% 25.0% 45% Q4 43.9% 45% 44.4% Q3 30% 45% 30.6% Q4 30% 43.9% 31.3% 40%

35% Target < 30% Comments 28.6% 30% 25 appeals allowed out of 57 determined since

25% April 2015 (cumulative total). Percentage 20% Quarterly this is: Q1: 4 appeals allowed out of 14 determined 15% 35.7% 25.0% 30.6% 31.3% Q2: 8 appeals allowed out of 13 determined 10% Q3: 6 appeals allowed out of 13 determined. Q1 Q2 Q3 Q4 Q4: 7 appeals allowed out of 17 determined. PLANNING GREEN P3: Major planning appeals allowed as % of major application decisions made (cumulative)

Major planning appeals allowed as % of Major Application decisions made (cumulative) Quarter Target 2015/16 2014/15 (lower outturn is better) Q1 20% 16.67% 20.0% 2015/16 2014/15 Target Q2 20% 6.67% 5.9% Q3 20% 5.88% 5.3% 25% Q4 20% 4.62% 2.4% Target 20% 16.67% < 20% Comments 15% 3 major appeals allowed since April 2015 out of 65 major appeal decisions made 10% Q2 6.67%

Percentage 5.88% Quarterly this is: Q4 4.62% 5% Q1: 2 major appeals out of 12 major decisions 20.0% 5.9% 5.3% 2.4% Q2: 0 major appeals out of 18 major decisions 0% Q3: 1 major appeal out of 21 major decisions. Q1 Q2 Q3 Q4 Q4: 0 major appeals out of 14 major decisions.

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PLANNING: RED P4: Percentage of enforcement cases actioned within 12 weeks of receipt

% of enforcement cases actioned within 12 weeks of receipt (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 75% 95.18% 89.7% 2015/16 2014/15 Target Q2 75% 74.39% 87.3% 100% 95.18% Q3 75% 84.62% 82.2% Q4 75% 66.67% 93.1% 90% 84.62% Comments 80% 74.39% Target 75% Quarter 1: 79 out of 83 in time. 70% Q4 66.67% Quarter 2: 61 out of 82 in time. Quarter 3: 44 out of 52 in time. 60% Quarter 4: 36 out of 54 in time. 89.7% 87.3% 82.2% 93.1% 50% Q1 Q2 Q3 Q4

PLANNING: GREEN P5: Percentage of Tree applications determined within 8 weeks

% of tree applications determined within 8 weeks (higher outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Target Q1 95% 97.67% 96.6% Q2 95% 91.43% 100% Q4 100% 100% 97.67% 97.18% Q3 95% 97.18% 100% Q4 95% 100% 100% 91.43% Target 95%

90%

Comments 80% Quarter 1: 42 out of 43 in time. 70% Quarter 2: 32 our of 35 in time.

Percentage Quarter 3: 69 out of 71 in time. 60% Quarter 4: 46 out of 46 in time. 96.6% 100% 100% 100% 50% Q1 Q2 Q3 Q4

PLANNING No target P6: Number of Affordable homes delivered by all housing providers

Number of affordable homes delivered (gross) Quarter 2015/16 2014/15 2015/16 2014/15 Q1 48 16 60 Q2 0 0 48 Q3 21 17 50 Q4 11 2 40 Comments 30 11 new homes were delivered in Q3. 21 20  Ladymead, Wonersh – 4 x social rented units

Q4 11 completed by Waverley BC on 11.03.2016 numberofhomes 10  Milford Green, Milford – 7 affordable homes 16 0 17 2 completed by Thames Valley Housing / David 0 Wilson Homes; 6 shared ownership units Q1 Q2 Q3 Q4 completed 07.03.2016 and 1 shared ownership unit completed 29.03.2016.

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PLANNING: No target P7: Number of affordable homes permitted (homes granted planning permission)

Number of affordable homes permitted Quarter 2015/16 2014/15 2015/16 2014/15 Q1 73 48 Q2 88 65 200 Q4 173 Q3 19 10 150 Q4 173 54

Comments 100 88 73 173 affordable new homes granted permission.  Sherrydon, Cranleigh (2 affordable homes, 50 Waverley BC) – planning permission granted 19 13.01.2016 48 65 10 54 Numberofhomes permitted 0  Weydon Lane, Farnham (21 affordable Q1 Q2 Q3 Q4 homes, Thames Valley Housing) – planning permission granted 02.02.2016  Sweeters Copse, Alfold (22 affordable homes, Catesby Estates Ltd) – planning permission granted 17.02.2016  Knowle Lane, Cranleigh (128 affordable homes, Berkeleys) – allowed at appeal PLANNING: GREEN P8: Percentage of complete Building Control applications checked within 15 days

% of building control applications checked within 15 days Quarter Target 2015/16 2014/15 (higher outturn is better) Q1 80% 82% 81.8% Q2 80% 77.8% 80% 2015/16 2014/15 Target Q3 80% 96% 89% 96% 100% Q4 92.6% Q4 80% 92.6% 95%

90% 82% 77.8% Comments 80% Target 80% 112 out of 121 applications checked in time.

70% Performance is again excellent this quarter 60% exceeding the new target of 80% set in quarter 81.8% 80% 89% 95% 1. The Team continues to focus on Customer 50% Service and improving processes to maintain Q1 Q2 Q3 Q4 and improve performance.

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ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES AMBER NI 191: Residual household waste per household (kg)

Residual household waste per household (kg) (lower outturn is better) Quarter Target 2015/16 2014/15 Q1 85 88.60 94.49 2015/16 2014/15 Target Average for South East Q2 85 88.80 93.05 Q3 85 87.65 90.48 140 Average for 120 South East - LG Q4 85 88.69 89.46 Inform 100 88.60 88.80 87.65 Q4 88.69 Comments 80 Target 85 kg A slight rise compared to Q3 however, 60 2015/2016 has the lowest KG per household 40 figure when compared to the past 3 years. 20 94.49 93.05 90.48 89.46 0 Q1 Q2 Q3 Q4

ENVIRONMENTAL SERVICES AMBER NI192: Percentage of household waste sent for reuse, recycling and composting

% of household waste sent for reuse, recycling and composting (higher outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Q1 52% 54.10% 51.20% Target Average for South East Q2 52% 53.02% 50.78% Q3 52% 53.06% 52.90% Q4 51.24% Q4 52% 51.24% 51.10% 60% 54.10% 53.02% 53.1% Target 52% 50% Comments 40% Average for South East - LG Q4 historically sees a fall in waste sent for 30% Inform recycling and composting. Garden waste 20% tonnages are at a minimum between November 10% and February and residual waste generally 51.20% 50.78% 52.90% 51.10% reaches a peak in February. A new target for 0% 2016/17 has been set by the O&S Committee of Q1 Q2 Q3 Q4 54% of household waste sent for recycling. ENVIRONMENTAL SERVICES GREEN E1: MRF (materials recycling facility) reject rate

MRF Reject Rate (lower outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Target Q1 5% 7.69% 8.94% 10% Q2 5% 7.07% 6.69% Q3 5% 6.69% 6.42% 7.69% 7.04% Q4 5% 4.42% 6.30% 6.69% Target 5% Comments 5% The MRF rejection rate has substantially improved

Q4 4.42% this quarter down to 4.42%. Percentage

The Why Recycle promotional campaign was in 8.94% 6.69% 6.4% 6.3% progress throughout 2015/16 to encourage 0% greater resident recycling and reduce recycling Q1 Q2 Q3 Q4 contamination. 6 | P a g e

ENVIRONMENTAL SERVICES GREEN E2: Average number of days to remove fly-tips

Average number of days to remove fly-tips (lower outturn is better) Quarter Target 2015/16 2014/15 Q1 2 2.0 1.7 2015/16 2014/15 Target Q2 2 1.33 1.9 2.50 Q3 2 1.78 1.8 Target 2 2.0 Q4 2 0.97 2.0 2.00 1.78

1.50 1.33 Comments Q1 76 fly-tips requiring removals Days Days 1.00 Q4 0.97 days Q2 116 fly-tips requiring removals Q3 113 fly tips requiring removals. 0.50 Q4 123 fly tips requiring removal. 1.7 1.9 1.8 2.0 0.00

Q1 Q2 Q3 Q4

ENVIRONMENTAL SERVICES GREEN E3: Percentage of compliance for litter and detritus

Percentage of compliance for litter and detritus (higher outturn is better) Quarter New Target 2015/16 2014/15 Q1 90% 96% 91% 2015/16 2014/15 New Target Q2 90% 97% 92% 100% Q4 99% Q3 90% 97% 94% 97% 97% 96% Q4 90% 99% 95%

95%

Comments 90% A random collection of 25% of streets reported

Target 90% as cleaned are inspected on a weekly basis Percentage 85% across the Borough based on the report received by the street cleaning contractor. 91% 92% 94% 95% 80%

Q1 Q2 Q3 Q4

ENVIRONMENTAL SERVICES RED E4: Average number of missed bins per 104,000 bin collections each week

Average number of missed bins per 104,000 bin collections each week (lower outturn is better) Quarter Target 2015/16 2014/15 Q1 26 47 - 2015/16 2014/15 Target Q2 26 56 - 80 Q3 26 43 39

Q4 67 70 Q4 26 67 54 60 56 47 50 43 Comments 40 Q4 outturn has increased to 67 missed bins 30 Target 26 per 104,000 collected each week. This figure 20 was affected by some vehicle breakdown events in the winter months, January and

Numberofmissed bins 10 39 54 February. This equates to 0.06% of bins due 0 for collection were missed each week. Q1 Q2 Q3 Q4

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ENVIRONMENTAL SERVICES GREEN NI 182: Satisfaction of Business with local authority regulation services

% of businesses satisfied with LA regulation services (higher outturn is better) Quarter Target 2015/16 2014/15 2015/16 2014/15 Target Q1 85% 92% 91% Q2 85% 94% 91% 94% 95% 92% Q4 93% Q3 85% 89% 84% 89% Q4 85% 93% 81%

90%

Target 85% Comments 85% A monthly survey of business customers of 80% Environmental Health is undertaken. The figure Percentage is the percentage of business customers who 75% respond that they have been treated fairly 91% 91% 84% 81% and/or the contact has been helpful. 70%

Q1 Q2 Q3 Q4

ENVIRONMENTAL SERVICES No Data E5: Percentage of higher risk food premises inspections (category A&B) carried out within 28 days of being due

Percentage of higher risk food premisies inspections (category A&B) carried our within 28 days of being due Quarter Target 2015/16 2014/15 (higher outturn is better) Q1 100% 93% 100% 2015/16 2014/15 Target Q2 100% 92% 100% Q4 100% Q3 100% 96% 100% 100% Q4 100% 100% 100% 96% Target 100%

95% 93% 92% Comments 13 programmed inspections for category A/ B 90% (High Risk) food premises have been carried out

Percentage within the target timescale of 28 days. 85%  Q1 14 out of 15 in time 100% 100% 100% 100%  Q2 12 out of 13 in time 80% Q1 Q2 Q3 Q4  Q3 27 out of 28 in time.  Q4 13 out of 13 in time.

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COMMUNITY SERVICES COMMUNITY SERVICES GREEN CS1: Number of Access to Leisure Cards issued

Number of Access to Leisure Cards issued (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 325 352 438 2015/16 2014/15 Target Q2 325 465 525 700 Q3 325 332 445 Q4 325 501 586 600

501 500 465 Comments Excellent performance, significantly exceeding 400 target due to improved partnership working Number 352 Q3 332 and promotional work. 300 Target 325 438 525 445 586 200 Q1 Q2 Q3 Q4

COMMUNITY SERVICES GREEN CS2: Number of Visits to Farnham Leisure Centre

Number of visits to Farnham Leisure Centre (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 140,000 142,784 143,724 2015/16 2014/15 Target Q2 140,000 134,553 143,236 160,000 Q3 140,000 136,200 141,653 142,784 136,200 Q4 144,205 140,000 Target Q4 140,000 144,205 150,057 134,553 120,000 140,000 100,000 Comments 80,000 Excellent performance for the final quarter of 60,000 2015/16, despite a new 24 hour competition gym opening within 100 yards of the centre.

Numberofvisits 40,000

20,000 143,724 143,236 141,653 150,057 0 Q1 Q2 Q3 Q4

COMMUNITY SERVICES GREEN CS3: Number of Visits to Cranleigh Leisure Centre

Number of visits to Cranleigh Leisure Centre (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 67,000 80,360 73,932 2015/16 2014/15 Target Q2 67,000 73,720 73,810 100,000 Q4 91,467 Q3 67,000 79,189 76,855 80,360 79,189 Q4 67,000 91,467 83,189 73,720 80,000 Target Comments 60,000 67,000 Outstanding performance far exceeding the 40,000 target, with the installation of the new soft play area and the sales team driving an NUmberofVisits 20,000 extended outreach programme. 73,932 73,810 76,855 83,189 0

Q1 Q2 Q3 Q4

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COMMUNITY SERVICES GREEN CS4: Number of visits to Haslemere Leisure Centre

Number of visits to Haslemere Leisure Centre (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 92,000 95,826 66,381 2015/16 2014/15 Target Q2 92,000 97,811 15,834 140,000 Q4 130,149 Q3 92,000 102,106 28,257 120,000 Q4 92,000 130,149 96,465 102,106 95,826 97,811 Target 100,000 92,000 Comments 80,000 Outstanding performance, exceeding all 60,000 expectation since the refurbishment and

40,000 continuing to show a substantial increase on Numberofvisits 20,000 usage compared to all prior quarters. 66,381 15,834 28,257 96,465 0 Q1 Q2 Q3 Q4

COMMUNITY SERVICES GREEN CS5: Number of Visits to The Edge Leisure Centre

Number of visits to the Edge Leisure Centre (higher outturn is better) Quarter Target 2015/16 2014/15 Q1 23,000 30,007 33,860 2015/16 2014/15 Target Q2 23,000 24,889 41,655 Q3 23,000 29,666 41,655

40,000 Q4 23,000 27,493 35,443

30,007 29,666 Q4 27,493 30,000 24,889 Comments Target Fantastic performance from the site, despite the 20,000 23,000 challenge of competing against the new facilities in Haslemere. The team are maximising club Numberofvisits 10,000 bookings and facility hire for events. 33,860 41,655 41,655 35,443 0 Q1 Q2 Q3 Q4

COMMUNITY SERVICES GREEN CS6: Number of Visits to Godalming Leisure Centre

Number of visits to Godalming Leisure Centre (higher outturn is better) Quarter Target 2015/16 Year 2014/15 Q1 80,000 107,497 113,152 2015/16 2014/15 Target Q2 80,000 101,304 104,382 Q4 113,659 120,000 107,497 Q3 80,000 104,249 100,237 101,304 104,249 100,000 Q4 80,000 113,659 108,889

80,000 Target Comments 80,000 60,000 Excellent performance with the centre continuing to exceed expectation since the new build in 2012. 40,000 20,000 113,152 104,382 100,237 108,889 0

Q1 Q2 Q3 Q4

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COMMUNITY SERVICES No target CS7: Total number of visits to and use of museums

Total users of museums Overall Total for Total for Combined Total Total for Farnham Total for Godalming Quarter Total Farnham Godalming Q1 9,269 5,697 3,582

9,269 10,000 8,848 8,682 Q2 8,848 4,715 4,133 8,000 6,957 Q3 8,682 4,362 4,320 Q4 6,957 4,260 2,697 5,697 6,000 4,715 4,362 4,260 Comments 3,582 4,133 4,320 4,000 Results for quarter 4 (winter months) are at 2,697 their lowest compared to other quarters. 2,000 Nontheless, both Museums have stated they

Number ofvisitors anduse of have seen an overall increase in usage of their 0 Museums in 2015/16 over 2014/15 results. Q1 Q2 Q3 Q4

COMMUNITY SERVICES No target CS8: Total users of learning activities (number of attendees to on-site and off-site learning activities)

Total attendees to on-site/off-site learning activities Overall Total for Total for Combined Total Total for Farnham Total for Godalming Quarter Total Farnham Godalming Q1 1,801 1,201 600

3,000 2,688 Q2 2,688 2,215 473 2,500 2,269 Q3 1,502 967 535 2,215 Q4 2,269 1,400 869 2,000 1,801 1,502 1,500 1,400 Comments 1,201 Performance for both Godalming and Farnham 967 1,000 869 learning activities has significantly increased in 600 473 535 quarter 4. Godalming Museum has seen an 500 increase in events held off site and visits out to Totalof attendees learningto 0 schools stating those activities as the significant Q1 Q2 Q3 Q4 factor in the usage of the Museum’s offerings.

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WAVERLEY BOROUGH COUNCIL COMMUNITY OVERVIEW & SCRUTINY COMMITTEE 14 JUNE 2015

Title:

Service Plans – Year End Outturn Report for 2015/16 [Portfolio Holder: All] [Wards Affected: All]

Summary and purpose:

Service Plans are devised each year in order to deliver the Council’s corporate priorities.

This report gives the Committee the opportunity to scrutinise the year end outturn of each Service Plan for 2015/16 by way of examining actions completed and if not, examine the reasoning.

How this report relates to the Council’s Corporate Priorities: Service Plans form an important part of Waverley’s performance management framework and help to ensure that Waverley delivers against all of its Corporate Priorities.

Financial Implications: Service Plans were prepared as part of the budget process.

Legal Implications: There are no specific legal implications arising from this report.

1. Background Each year Service Plans are prepared and presented to a joint meeting of the Overview & Scrutiny Committees in January. The Plans set out the Service objectives for the coming year and the actions required to achieve those objectives. To date, Service Plans have provided a series of actions that a Service aims to complete in a given financial year. These actions are a mixture of business-as-usual activities and new initiatives.

Service Plans form an important part of Waverley’s Performance Management Framework, forming the link between the Council’s Corporate Priorities and appraisal goals for individual members of staff.

Set out at Annexe 1 is the outturn report showing completion status and/or progress on each Service’s actions which are under the remit of this Committee. For continuity reasons, this report has retained the format of the 2015/16 Service Plans Report and provides a RAG rating (completed, in progress, not completed or deferred) against each action and any supporting comments. 2. Summary of Service Performance in 2015/16 The Services under the remit of the Community Overview & Scrutiny Committee are:  Planning  Environmental Services  Community Services

The following table summarises the outturn, in terms of completion status, of each of the Services’ actions for 2015/16.

Service Objectives & Actions

Planning A number of the actions are on-going such as securing planning permissions for new housing including affordable housing. Three actions are still in progress. They are: 1. PL/2 Update planning policy and adopting Local Plan. 2. PL/9 Preparation and agreement of Buildings of Local Merit are not completed but still in progress as it is dependent on local community groups. 3. PL/11 Community Infrastructure Levy (CIL) is still in progress.

Environmental Five actions still in progress and one not completed. They are: Services 1. ES/2.1 Implement a Mobile Working Solution for Food inspections is 90% complete with tablets purchased and trialled. Software requires upgrading from the software provider. 2. ES/2.2 Introduce the use of the RH Environmental Noise App is 95% complete. 3. ES/3.2 Introduce mobile working solution for Contract Monitoring Officers (CMO) is 80% complete. There are problems with the software working on tablets and software solutions are under investigation. 4. ES/4.3 Secure the best available price for all recycling materials is 60% complete and in progress. Textile prices have fallen dramatically due to market forces. Recycling prices have generally fallen and there is now a cost for disposal. No income from contractor under profit sharing scheme. 5. ES/6.2 Implement an agreed Business Continuity Management System is 90% and in progress. 6. ES6.5 Involvement in projects to maximise opportunities to deliver affordable housing with high environmental performance and minimise fuel poverty was not achieved due to resource constraints.

Community One action is still in progress and one action was not completed. Services They are:  CS/2 Improving the operational effectiveness of Memorial Hall in conjunction with the project plan to re-locate the Gostery Day Centre is in progress and a project spanning two years.  CS15/ Refurbishment of Pump House and surrounding land was not completed as new options are being considered.

Recommendation

That the Community Overview & Scrutiny Committee scrutinises the 2015/16 year end outturn Service Plan report and to make any observations or recommendations to the Executive.

Background Papers

There are no background papers (as defined by Section 100D(5) of the Local Government Act 1972) relating to this report.

CONTACT OFFICER:

Name: Lara McKenzie Telephone: 01483 523465 E-mail: lara.mckenzie

Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Service: Head of Service: Elizabeth Sims Planning Director: Paul Wenham Portfolio Holder(s): Cllr Brian Adams

Desired outcome / Objective Increasing the supply of houses to meet Waverley’s needs, including affordable houses Ref Action(s) Completed Progress / comments

PL/1 Secure planning permissions for new 100% Complete and ongoing each year. housing including affordable housing. 1,139 houses (including 353 affordable homes) approved

PL/2 Update planning policy and new sites 80% In progress identified Timetable agreed with the Executive and currently on target. Local Plan Local Plan adopted due to be published by the end of July.

PL/3 Support the preparation of neighbourhood 100% Complete plans by parish councils A total of ten neighbourhood plan areas have now been approved, covering Farnham, Godalming, Haslemere, Cranleigh, Alfold, Chiddingfold, Elstead & Weyburn, Ewhurst & Ellens Green, Hascombe and Witley. Only one of these areas (Elstead & Weyburn) was approved during the 2015/16 financial year. These ten towns and parish councils are continuing to gather evidence and draft their plans but none have yet been formally submitted to Waverley for examination.

Desired outcome / Objective Supporting the needs of businesses Ref Action(s) Completed Progress / comments

PL/4 Ensure the Planning process is 100% Complete. Performance determining planning applications meets or supportive of local businesses exceeds targets.

1

Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

PL/5 Support the preparation of 100% Complete and ongoing (refer to PL/3) neighbourhood plans to deliver locally led growth

Desired outcome / Objective To promote and celebrate excellence in design and improve the public realm Ref Action(s) Completed Progress / comments

PL/6 Maintain quality of new development 100% Complete Ongoing through assessment of planning applications

PL/7 Carry out Conservation Area appraisals in 100% The following Conservation Area Appraisals have been completed since 1 accordance with programme April 2015:  Godalming Crownpits  Godalming Ockford Road  Witley  Amended boundary in Milford  Alfold (adopted 16 February 2016) The following CAAs are in production:  Cranleigh Town Centre (adoption stage – should be adopted 19 July 2016)  Ewhurst (consultation stage)  Ewhurst Green (consultation stage)  Dunsfold (initial research stage)  Dunsfold Church (initial research stage)

PL/8 Tree Preservation Orders kept under 100% Ongoing – approx. one Order reviewed per month review

2

Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

PL/9 Preparation and agreement of Buildings - Not completed but in progress and dependent on local community groups. of Local Merit. None adopted since April 2015, but BLMs submitted for Wonersh and Shamley Green which are expected to be adopted soon. PL/10 Undertake Design Awards 100% Complete and ongoing. For example:  The Design Awards Ceremony took place on 29 October 2015 at the Anniversary Hall, St Catherine’s School, Bramley.  Waverley finalist in the South East Regional LABC Building Excellence Awards March 2016 Desired outcome / Objective Put in place adequate Infrastructure to support new development Ref Action(s) Completed Progress / comments

PL/11 Community Infrastructure Levy (CIL) 80% In progress adopted Draft CIL adoption timetable being developed shadowing the Local Plan timetable. Draft viability assessment received. Currently awaiting the final assessment from consultants.

Desired outcome / Objective Secure resilient Building Control team Ref Action(s) Completed Progress / comments

PL/12 Implement Building Control Business Plan 100%  Market share has been maintained.  Recruited to the Business Support to role.  Recruited a Surveyor.  Elements of the Business Plan already implemented and working on developing options for the future.  Business Plan is a long term strategy and progress is on track.

3

Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Service: Head of Service: Richard Homewood Director: Damian Roberts Environmental Services Portfolio Holder(s): Cllr Kevin Deanus, Cllr Simon Thornton

Desired outcome / Environmental Services develops and delivers high quality customer services Objective Ref Action(s) Completed Progress / comments

ES/1.1 Deliver the highest quality customer services and support and 100% Complete embed the recommendations from the Foresight Customer Embedded and monitored on a monthly basis. Service Project.

ES/1.2 Develop improved mechanisms for capturing and using 100% Complete customer feedback to inform/improve future service delivery. Survey Monkey questions improved to better direct and collate customer feedback.

ES/1. 3 Monitor and manage performance against key customer 100% Complete service performance indicators.  Monthly Environmental and Parking Services report submitted.  Monthly Covalent reports submitted.

Desired outcome / The Environmental Health Service provides a range of mandatory / regulatory activities that protect the Objective health and well being of the residents and visitors of the Borough. Ref Action(s) Completed Progress / comments ES/2.1 Implement the Mobile Working Solution for Food Inspections 90%  Tablets purchased and trialled. Software as part of the wider “Foresight” Mobile Working programme requires upgrading and is work in progress with the software provider.

4

Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

ES/2.2 Trial using a range of different hardware and software for 95%  Trials taken place with tablet PCs for water different disciplines and make better use of technology to sampling but connectivity issues and over improve administrative efficiency of services and processes. complex software prevented progress. Did not improve efficiency of service. Specifically, introduce the use of ‘RH Environmental Noise  Noise App purchased and waiting set up and App’. launch.

ES/2.3 To continue working effectively by delivering projects with 100% Complete partnership organisations.eg Food Hygiene Rating Scheme.  Successful bids for grants from the Food Standards Agency for food safety projects-  Joint FSA funded project with Guildford and Woking – Aimed at increasing the number of businesses displaying 3,4,5 Food Hygiene Rating Scheme stickers. Aim was to raise awareness of the scheme and improved food safety compliance and customer knowledge.  Food safety coaching for Takeaways premises, to support food businesses which have received a low Food Hygiene rating of 0,1,2 Scheme. This was a Surrey wide project arranged via the Surrey Food Liaison Group.

ES/2.4 To help protect the health of Waverley’s population through 100% Complete monitoring the quality of the air they breathe and the safety of Air Quality Action Plan delivered and air quality private water supplies. monitoring throughout the borough carried out.

ES/2.5 To ensure land is safe and fit for the purpose for its current or 100% Complete future intended use. Council’s contaminated land strategy was reviewed, updated and delivered.

5

Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

ES/2.6 To offer Primary Authority partnerships to businesses wishing 100% Complete to take advantage of the national scheme.  DJ Squires Primary Authority Partnership established and working well  1 further Primary Authority Partnerships is in the process of being established.  Offers made to other businesses. Desired outcome / Improve the cleanliness of the borough by delivering the agreed recommendations of the 2012 Street Objective Cleaning Review Ref Action(s) Completed Progress / comments

ES/3.1 Work with Veolia to improve the current street cleaning 100% Complete schedules and continue to deliver improved performance New street cleaning schedules drawn-up and relating to street cleaning. agreed with Veolia. Street cleaning performance now consistently high and improving.

ES/3.2 Introduce mobile working solution for Contract Monitoring 80%  Trials undertaken with IT. Officers (CMO)  1 tablet working with Parking Services site officer.  Problems with the software working on tablets. (Civica) Software solution being investigated by IT (Civica mobile) at £10k cost.

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Desired outcome / Deliver key objectives from Waverley’s Recycling Improvement Plan Objective Ref Action(s) Completed Progress / comments

ES/4.1 Implement agreed actions from the Waverley BC Recycling 100% Complete. Recycling improvement Plan completed. Improvement Plan 2014; including: Additional work in progress with SCC on new recycling initiatives.  Greater publicity, information and awareness-raising.  Replacement of larger black bins with small black bins as  Application of Why Recycle advice stickers needed. completed by 8th November.  Effective management of closed lid/ side-waste policy  Phased introduction of contamination bin  Promotion of sale of food waste caddy liners. hangers commenced.  Promotion to reduce contamination in recycling bins.  Why Recycle campaign advertised on website,  Targeted work to improve recycling performance at in current Making Waves, on email auto-return communal developments. and telephone hold message (including  Work with Surrey County Council & Surrey Waste contamination hanger advice). Partnership to lobby government regarding street arising’s  Tweets and Facebook messages undertaken & leaves promoting recycling and food caddy liners.  Closed lid and no side waste policy in place.  Smaller 140L black bins offered for free when replacing 240L black bins to assist residual waste reduction/ recycling rate improvement.  Posters designed for communal bin stores to promote recycling and advise of contamination policy. Managing agents of priority developments to be targeted directly.  Food waste caddy liners on sale in town council, libraries and Waverley reception. Additional promotion to be undertaken.

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

ES/4.2 Maximise potential of new garden waste scheme and promote 100% Complete – subscription still increasing the scheme to encourage new subscribers.

ES/4.3 Secure the best available price for all recycling materials. 60% Textile prices have fallen dramatically due to market forces. Recycling prices have generally fallen and there is now a cost for disposal. No income from contractor under profit sharing scheme.

Desired outcome / Objective Further build on efficiencies achieved to date, using new technologies to create a modern and cost- effective and customer-friendly parking service Ref Action(s) Completed Progress / comments

ES/5.1 Maximise use of Pay by Phone facilities in Waverley. 100% Usage was increasing to 9,500 customers but then service had to be suspended due to contractual issues. The new service started April 1st 2016.

ES/5.2 Ensure Cale Web Office (new car park machines information 100% Complete system) is fully integrated, and benefits maximised.

ES/5.3 Car washing - introduction of car washing services in two of 100% Complete Waverley’s car parks.  Cale Web Office 2 installed.  Use by NSL to be put in place in terms of access to machine alerts and entry of reconciliation data.

ES/5.4 Review and update Car Parks Review 2011. 100% Complete Further car park review conducted and implemented in 2015

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

ES/5.5 Implement the projects identified in year 1 of the new 100% Complete Waverley Borough Council 10-year Car Parks Asset  Programmed works completed for 2015/16. Management Plan Rolling programme re-profiled for future years.  Majority of scheduled tasks in 10 year plan for this year complete or in progress.  Stilwell Partnership undertaking feasibility study for options for resurfacing of High St Haslemere incorporating initial existing borehole samples. Resolving drainage issues may provide mid- term solution as opposed to full resurface.  Cost options for works to be provided with tenders by Stilwell Partnership.

Desired outcome / Objective Deliver key objectives in Emergency Planning, Business Continuity and Corporate Health and Safety; building on Waverley’s safe working culture and strengthening response and recovery measures to incidents & emergencies Ref Action(s) Completed Progress / comments

ES/6.1 Implement Emergency preparedness actions in line with 100% Complete Corporate Vision and Civil Contingencies Act 2004, including;  Specific emergency response plans were  Development of specific emergency response plans to updated in Nov/Dec 2014 in relation to Severe cover known natural hazards and threats Weather - additional corporate review of Multi-  Delivery of training and exercise programme to develop Agency Flood Plan in Sept 2015 emergency roles of responsible officers  Initial training plan developed for strategic level  Development of Community Resilience Programme to officers only enhance community preparedness  Community Resilience programme being  Greater publicity, information and awareness-raising. developed with Surrey County Council and in  Replenishment of Emergency Store and identification and joint partnership working with Guildford training of key officer resources to allow a strengthened Borough Council response to emergencies.  Winter Resilience campaign sent out in Making

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Waves in Nov 2014 – no specific Waverley campaign has been developed beyond this date  Emergency store replenished and additional incident liaison officers have been trained ES/6.2 Implement an agreed Business Continuity (BC) Management 90% In progress system, including;  Development of a Corporate BC Plan  Development of a corporate Business  Production, adoption and testing of individual BC Service Continuity Plan is still in progress Plans  Production of Business Continuity service  Development of annual BC exercises to continuously plans has been done improve and test BC response and recovery.  No development for annual Business Continuity Exercise has been done currently

ES/6.3 Develop a strong Corporate Health and Safety Policy and 100% Complete Safety culture in line with Corporate Vision and HSE Guidance  New Health and Safety Policy has been 65 developed and signed off by full Council  Health and Safety roll out and cultural gains to be determined following implementation of Policy in 2015-2016 Desired outcome / Objective Setting and delivery of new carbon management commitments Ref Action(s) Completed Progress / comments ES/6.4 Develop and implement a new Carbon Management Plan 100% Complete inclusive of new targets. This will include a recalculated baseline Energy Efficiency Plan adopted by Council 7th July and targeting efficiency in new buildings. 2015. ES/6.5 Involvement in projects to maximise opportunities to deliver - Unable to achieve due to resource constraints. affordable housing with high environmental performance and minimise fuel poverty. A review has been done and the Code for Review the Code for Sustainable Homes as a housing standard Sustainable Homes has now been discontinued for Council housing into the future. due to government changes.

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Service: Head of Service: Kelvin Mills Director: Damian Roberts Portfolio Holder(s): Cllr Simon Thornton – Leisure, Parks & Countryside Cllr Carole King – Youth & Young People Community Services Cllr Stefan Reynolds – Economic Development Cllr Julia Potts – Waverley Training Services, Major Projects, Culture Cllr Kevin Deanus – Community Safety, Health & Wellbeing

Desired outcome / Objective To manage Waverley’s cultural offering effectively, be that in our own facilities or working with partners, to deliver value for money and high quality services for residents of the Borough. Ref Action(s) Deadlines Progress / comments

CS/1 Plan effectively for culture and the arts through 100% Complete – Cultural Strategy complete and submitted to the Planning system by refreshing the Cultural Members June 2016. Strategy to establish the need for new or improved cultural facilities and services over the next 10 to 20 years.

CS/2 Improve the operational effectiveness of the 60% Actions relating to this financial year are complete however; this Memorial Hall in conjunction with the project is an ongoing project spanning two years. plan to re-locate the Gostrey Day Centre.  Project Working Group established and a workshop event has delivered consensus around governance and management  Consultation meetings have been held with regular hirers to facilitate temporary re-location arrangements and income and expenditure projections for the new facility have been drawn up.

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

CS/3 Establish 3-year SLAs with Farnham Maltings, 100% Complete - These have now been agreed and implemented. Cranleigh Arts Centre and Godalming Museum  2015 – 18 SLA agreed with Farnham Maltings to ensure cultural organisations in the Borough incorporating £10,000 reduction in Museum Contract are delivering agreed social outcomes.  2015 – 18 SLA agreed with Cranleigh Arts Centre  Meeting with GTC to explore options for Godalming Museum. Desired outcome / Objective Leisure management contract to ensure value for money and high quality services Ref Action(s) Completed Progress / comments

CS/4 Maximise profit share from the contract. 100%  Performance monitored closely throughout the year. Profit share achieved hit estimated target. Implement improved management fee at  New management fee implemented Haslemere Leisure Centre following the  There was a delay in the installation of the Combined completion of the refurbishment programme. Heat and Power unit and subsequently savings will also be delayed. Improved energy savings and income from the  Energy savings and FIT contributions are being received new Combined Heat Power unit (CHP) and for the Photo Voltaics. Photo Voltaic (PV) at Haslemere Leisure Centre. Desired outcome / Objective Health and Well-being – re-align the focus of the leisure service on key preventative health objectives Ref Action(s) Completed Progress / comments

CS/5  Prepare a plan to action issues identified and 100% Complete positively effect health agenda.  Maximise outreach service across the  Action Plan has been written and is being implemented. Borough.  Health Checks and Adult Weight Management are being  Maximise external funding opportunities. offered across the Borough, in addition to existing health services.  Funding obtained in partnership with Places for People for

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Cancer rehabilitation and Adult Weight Management programme.

Desired outcome / Objective Ensuring contract compliance and value for money Ref Action(s) Completed Progress / comments

CS/6 Carry out grounds maintenance contract 100% Complete and ongoing. performance monitoring, using client assessments, public survey and professional audit.

Monitoring of contractors adherence to contract management system and own implementation plan. Desired outcome / Objective Improving standards for Surrey County Council highway and re-negotiating a new agency agreement Ref Action(s) Completed Progress / comments

CS/7  Continue to review Surrey County Council 100%  Data has been reviewed and is constantly updated when (SCC) highways data to ensure accuracy. required.  Re-negotiate new agency agreement with  Contact made with SCC, however no further progress at the SCC highways as current agreement current time. finishes March 2016.  Continual contact as and when required.  Continue to work with Town & Parish Councils and ward members over identifying contract specification in respective areas.

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Desired outcome / Objective Continued management of Councils Tree Stock

Ref Action(s) Completed Progress / comments

CS/8  Regular tree inspections. 100% Complete  Identified works completed.  Review of Tree Risk management inspection  Tree inspections occur regularly and are on-going. frequency to ensure continued efficiency and  Works orders raised, but potential amount of work required to safety. Waverley owned trees exceeds budgetary provision.  Explore woodland grant opportunities and  Tree Risk Management review. wood fuel.  The Woodland grants opportunities were explored and £9k of funding from Forestry Commission has been granted to help write management plans for WBC woodlands

Desired outcome / Objective Delivering biodiversity responsibilities for key sites Ref Action(s) Completed Progress / comments

CS/9 Deliver Higher Level Stewardship (HLS) work 100% Complete programme for Mare Hill, Frensham, Farnham Projects are being delivered in line with Stewardship Grants. Park, Lammas Lands, Weybourne Nature Reserve, Blackheath. Desired outcome / Objective Supporting Voluntary Organisations in Waverley Ref Action(s) Completed Progress / comments

CS/10  Evaluate the Pilot Waverley Commissioning 100% Complete Fund for 2015/16. Report to the Executive on  First year successful report taken through Overview & the process and future direction. Scrutiny and Executive.  Explore opportunities with the voluntary,  Extended for another year to allow more detailed review of faith, partner and commercial organisations SCC committed funding. to maximise funding resources, bid and  Grant scheme for 2016/17 opening October 2015 deliver services for older people.  Extended SLA programme to include more organisations

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

 Work with voluntary and faith organisations  Regular dialogue held with voluntary and faith organisations to support them to become resilient to including encouraging them to align objectives with the change and become less reliant on grant Council and wider stakeholders. funding.

Desired outcome / Objective Develop and implement health and wellbeing activity/services to improve the lives of vulnerable adults across Waverley Ref Action(s) Completed Progress / comments

CS/11  In conjunction with Surrey County Council’s 100% Complete and ongoing Adult Commissioning Manager deliver, monitor and evaluate the Personalisation,  Projects are being delivered with identified project leads. Prevention and Partnership (PPP) Fund  Performance indicators completed for SCC which Activity List and other identified projects. demonstrates success of the scheme.  Identify and deliver projects and services  Draft Strategy completed work ongoing to produce a SMART that improve the lives of older people with Action Plan the early signs of memory loss and other related conditions.  Develop a Health and Well-being Plan.

Desired outcome / Objective Implement Waverley’s Ageing Well Strategy Ref Action(s) Completed Progress / comments

CS/12 Implement Waverley’s Ageing Well Strategy’s 100% Complete – adopted October 2015 Action Plan. Review of Meals and Wheels Service. Meals & Wheels Service review underway and the review timescales have been brought forward to June 2016.

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Desired outcome / Objective Delivery of new Community Centre on the Memorial Hall site

Ref Action(s) Completed Progress / comments

CS/13 Delivery of new Community Centre on the 100% Tasks completed for 2015/16 and ongoing project. Memorial Hall site - to include day centre  Stakeholder engagement is ongoing with regular update service currently delivered from Brightwells meetings taking place with nominated Gostrey Trustees Gostrey Centre. and representatives for Farnham Town Football Club.  Planning application submitted June 2015  Planning permission granted August 2015  Committee approval given to appoint consultant team. Tender process completed October 2015.  Team appointed October 2015

Desired outcome / Objective To continue to evolve the Careline service, focusing on delivering value for money and continuous improvement for the benefit of our customers Ref Action(s) Completed Progress / comments

CS/14  To develop a sustainable Careline and 100% Complete and ongoing. Telecare service for the future, independent of external funding.  The growth of client numbers and maximisation of the  Manage the external Service Level Careline / Telecare is ongoing and measured by targets Agreement (SLA) between the Careline quarterly. services and Chichester District Council,  Business Plan completed March 2016. Surrey County Council and successfully  Marketing Plan started January 2016. negotiate new SLA and charges.  Write Marketing plan to underpin service growth and inform Business Plan

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Community Overview & Scrutiny Committee RAG Legend On target or achieved Year-end Outturn Report on 2015/16 Service Plans In progress Not completed Deferred/ redundant/ withdrawn

Desired outcome / Objective Waverley Training Services - Improve service provision to deliver effective courses and apprenticeships to support people in, and help people into, employment Ref Action(s) Completed Progress / comments

CS/15  Engaging a consultant to work with Waverley 100% Complete – Consultant appointed September 2015. Training Services to achieve Grade 2 (Good) at the next inspection.

 Refurbishment of the Pump House and 0% New options are being considered. surrounding land and an additional classroom to deal with increased learners.

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