Rear Floor Pan Welds Missing
Total Page：16
File Type：pdf, Size：1020Kb
02045 — Rear Floor Pan Welds Missing 2002-2003 Chevrolet TrailBlazer 2002-2003 GMC Envoy Built at Moraine Assembly Plant ON SEPTEMBER 27, 2002 ALL VEHICLES INVOLVED IN THIS RECALL WERE PLACED ON STOP DELIVERY. AFTER THE SERVICE INSPECTION CONTAINED IN THIS BULLETIN IS PERFORMED AND IT IS DETERMINED THAT THERE ARE NO MISSING WELDS, VEHICLES MAY BE DELIVERED TO CUSTOMERS. Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2002 and 2003 Chevrolet TrailBlazers and GMC Envoys. Some of these vehicles are missing welds on the rear floor pan. In a crash, missing welds could degrade performance of the third row seat and safety belt anchorage and occupants could receive greater injuries. Correction Dealers are to inspect for missing welds. If missing welds are found, dealers are to offer customers an exchange for an equivalent vehicle or a refund of the purchase price. These options are the only options being made available to customers because the repair procedure is extensive and dealers are not equipped with the proper tools to perform this repair. If the vehicle is returned to the dealership's possession on or before October 31, 2002, the mileage depreciation allowance will be waived. Vehicles Involved Involved are the 2002 and 2003 Chevrolet TrailBlazers and GMC Envoys listed below. Chevrolet Vehicles 02033 32138789 02107 32156038 02201 32132497 04672 22441443 05254 22441882 07166 32155676 08310 22492468 08576 32135497 13031 22451384 14166 22399402 17260 22457020 18386 32133193 19449 32138199 24496 22440676 25384 32138323 26555 32150935 28675 32153247 32139210 31033 32151657 31036 32145873 36645 32150855 39088 32150824 44578 22440843 GMC Vehicles 32124842 02012 32138062 04386 22440615 06521 32131507 08150 32140071 09670 32148035 10178 22444691 10275 32120427 12137 32151498 14058 22415210 21127 32150673 21537 32150818 26378 32149026 30472 32156095 30642 22458520 40379 22432467 44177 32151163 47032 32151270 47152 32145883 51024 32140315 53030 32146606 53316 32144500 53517 22415105 Important Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) before beginning recall repairs. Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the recall bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this recall. Any dealer not receiving a computer listing with the recall bulletin has no involved vehicles currently assigned. These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this recall. Parts Information No parts are required for this recall. Service Procedure Inspection Procedure The following procedure describes where to inspect for missing welds in the underbody sheet metal. 1. Raise the vehicle on a suitable hoist. 2. If necessary, remove any dirt or road debris from the underside of the left rear corner of the vehicle as shown above. 3. Important The close-ups in the illustration below show what the sheet metal tabs will look like with or without the welds. The screwdriver is being used as a pointer to show the location of the sheet metal tabs. Using a flashlight, inspect for the presence of a weld (2) in the sheet metal tabs at the location shown in the illustration. Each weld will appear or feel like a small depression in the sheet metal tab. If the welds are present, no further action is required. Install the GM Recall Identification Label and return the vehicle to the customer. If the welds are missing, do not return the vehicle to the customer. The vehicle must be replaced or repurchased. Proceed to the section below titled “Replacement/Repurchase of Vehicle.” Replacement/Repurchase of Vehicle Important The following applies to both options, replacement of vehicle or repurchase of vehicle if it has failed the inspection listed above. Replacement of Customer Vehicle For assistance in replacing a customer vehicle, contact the GM Dealer Business Center (DBC) at 1-888-41GM-DBC (1-888-414-6322), prompt #2 with the involved VIN and customer information. The DBC will forward the information to the appropriate group to start the replacement/repurchase process for the customer's vehicle. Replacement of Dealer Stock Unit For assistance with repurchase and replacement of a dealer stock unit, contact the GM Dealer Business Center (DBC) at 1-888-41GM-DBC (1-888-414-6322), prompt #2. Please have the sales department prepare a like order within Vehicle Order Management and provide the order # to the DBC agent for your replacement order. Customers who return their vehicle to the dealership's possession on or before October 31, 2002,w ill receive their replacement vehicle at no charge or a full refund of their purchase price. Dealers should provide owners with alternate transportation until a final, mutually agreeable disposition is agreed upon and completed. These arrangements should be made as soon as possible to minimize customer inconvenience. If the customer elects to replace their vehicle, they must pick a substantially identical 2002 or 2003 unit out of stock (or through dealer locator system). If a 2002 unit is not available, a 2003 unit may be substituted. Equipment installation by the customer should be removed in anticipation of being reinstalled in the replacement vehicle. Once the dealer has taken possession of the involved vehicle, park the vehicle until contacted with instructions on shipping the vehicle. Dealers are toe enter the PDI claim for the new vehicle in the normal manner. The sales and delivery information should be reported via DCS in the customary manner. Recall Identification Label Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five (5) digit dealer code of the dealer performing the recall service. This information may be inserted with a typewriter or a ball point pen. Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Recall Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-866-700-0001 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering. Floor Plan Reimbursement Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor operation provided. Courtesy Transportation The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. If the vehicle passes the inspection it should be returned to the customer immediately. If the vehicle fails the inspection and requires replacement, dealers are to provide a comparable GM vehicle that the customer is comfortable with until their new vehicle is available for delivery. Reasonable additional expense to obtain a comparable loaner/rental vehicle for these customers is allowable. Dealers are not to provide comparable loaner/rental vehicles to customers who choose not to obtain a replacement vehicle. Claim Information Submit a Product Recall Claim with the information indicated below: Inspect for Missing Welds – No Further Action Required 0 N/A N/A MA-96 V0911 0.2 N/A Inspect for Missing Welds and Replace or Repurchase Vehicle 0 N/A N/A MA-96 V0912 0.2 N/A Courtesy Transportation N/A N/A N/A MA-96 N/A N/A ** Floor Plan Reimbursement N/A N/A N/A MA-96 V0913 N/A *** * — For Program Administrative Allowance, add 0.1 hours to the "Labor Hours". ** — The amount identified in the “Net Item” column should represent the actual dollar amount for courtesy transportation. *** — The amount identified in the “Net Item” column should represent the dollar amount shown below: Vehicle: 2002 TrailBlazer Reimbursement Amount: $4.44/day Vehicle: 2003 TrailBlazer Reimbursement Amount: $4.14/day Vehicle:2002-2003 TrailBlazer EXT Reimbursement Amount: $4.73/day Vehicle: 2002 Envoy Reimbursement Amount: $4.49/day Vehicle: 2003 Envoy Reimbursement Amount: $4.27/day Vehicle: 2002-2003 Envoy XL Reimbursement Amount: $4.79/day Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission. Customer Notification Customers will be notified of this recall on their vehicles by General Motors via telephone. A letter will also be mailed to customers. (see copy of customer letter included with this bulletin). Dealer Recall Responsibility Important See additional dealer responsibilities in the section titled “Replacement/Repurchase of Vehicle” located in the Service Procedure. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.