Public Cloud – Solutions & Service Partners

Public Cloud – Solutions & A research report Service Partners comparing provider

Global 2019 strengths, challenges and competitive differentiators

Quadrant Report

Customized report courtesy of: November 2019 ISG Provider Lens™ Quadrant Report | November 2019 Section Name About this Report

Information Services Group Inc. is solely responsible for the content of this report. ISG Provider Lens™ delivers leading-edge and actionable research studies, reports and consulting services focused on technology and service providers’ strengths and Unless otherwise cited, all content, including illustrations, research, conclusions, weaknesses and how they are positioned relative to their peers in the market. These assertions and positions contained in this report were developed by, and are the sole reports provide influential insights accessed by our large pool of advisors who are property of Information Services Group Inc. actively advising outsourcing deals as well as large numbers of ISG enterprise clients who are potential outsourcers. The research and analysis presented in this report includes research from the ISG

Provider Lens™ program, ongoing ISG Research programs, interviews with ISG advisors, For more information about our studies, please email [email protected], briefings with services providers and analysis of publicly available market information call +1.203.454.3900, or visit ISG Provider Lens™ under ISG Provider Lens™. from multiple sources. The data collected for this report represents information that ISG believes to be current as of August 2019 for providers who actively participated as well as for providers who did not. ISG recognizes that many mergers and acquisitions have taken place since that time, but those changes are not reflected in this report.

All revenue references are in U.S. dollars ($US) unless noted. ISG Research™ provides subscription research, advisory consulting and executive event services focused on market trends and disruptive technologies driving change

The lead author for this report is Shashank Rajmane. The editor is Jan Erik Aase. The in business computing. ISG Research™ delivers guidance that helps businesses research analyst is Abhilash Ramadas and the data analyst is Vijayakumar Goud. accelerate growth and create more value.

For more information about ISG Research™ subscriptions, please email [email protected], call +1.203.454.3900 or visit research.isg-one.com.

© 2019 Information Services Group, Inc. All Rights Reserved. 1 Executive Summary © 2019 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior 3 Introduction permission is strictly prohibited. Information contained in this 13 Public Cloud Transformation Services report is based on the best available and reliable resources. Opinions expressed in this report reflect ISG’s judgment at the 17 Managed Public Cloud Services time of this report and are subject to change without notice. 22 aPaaS – Application Development Platforms as a Service ISG has no liability for omissions, errors or completeness of information in this report. ISG Research™ and ISG Provider Lens™ 25 IaaS - (Hyperscale) Infrastructure as a Service are trademarks of Information Services Group, Inc. 27 Methodology ISG Provider Lens™ Quadrant Report | November 2019 Section Name Executive Summary ExecutiveEXECUTIVE Summary SUMMARY

With the rise in digital innovations, enterprises are undertaking several digital initiatives that more concerned about the data protection laws that mandate them to keep data within a are leading to an increase in cloud spending. As described in the ISG quarterly Index (2Q19), boundary. Because U.S. companies have been using cloud services for a longer time, they the global IaaS and SaaS markets have grown in double digits per year, with a 14 percent been able to select a public cloud vendor based on the breadth of features available from increase. ISG has observed that public cloud spending is increasingly rapidly due to an various vendors. Before selecting a cloud managed services provider, enterprises are also increase in number of cloud workloads being migrated and operated on the public cloud. seeking managed service provider certifications from hyperscalers. This is due to a growing use of PaaS services by the developer community and an increase Enterprises experimenting with multi-cloud strategy: More than half of all public in data generation sources, such as IoT, edge technology and cheaper internet consump- cloud enterprise consumers have been using a multi-cloud environment. This trend is tion, leading to a significant generation of customer data. This data is being analyzed with expected to surge irrespective of the enterprise size. However, there are some barriers the help of analytics tools available on the cloud. to a multi-cloud setup. Orchestration is challenging because it involves several moving Focus on optimizing cloud costs: As cloud consumptions are rising, so is cloud spending. parts and a complex setup to be operated on a public cloud environment. Many users find The top priority of enterprises has been to control, manage and optimize cloud expenses. it difficult to manage multi-cloud environments, citing complexity as one of the biggest Many enterprises are finding it difficult to manage cloud spending due to the complex barriers. Users are adopting various tools to try to manage this complexity, but these are and vast cloud ecosystem. Service providers are playing an important role here, and are not mature enough. Other barriers included vendor lock-in by the public cloud provider helping enterprises to manage costs efficiently, because they have vast experience in and interoperability between two or more public cloud providers. managing cloud infrastructure and assets over many years for several customers. Service Rapid changes in managed services partner (MSP) market: The public cloud MSP providers also provide enterprises with a long-term option to help them create a roadmap ecosystem has been growing and increasingly adding more service providers. Early with suggestions on whether the workload needs a lift-and-shift approach or needs to be entrants have an advantage here, but small and mid-sized providers are gaining re-architected or re-platformed to get the best performance and reduce costs. traction with their unique offerings of public cloud managed services for multi-cloud Different criterium to evaluate a cloud vendor: During discussions with the service environments. Several smaller providers are being acquired by large system integrators provider community, ISG has noted that European countries are prioritizing data center lo- to either eliminate the competition or to acquire that niche/unique capability or client cation, managed services support and contract flexibility, while the companies based in the segment. This consolidation and shrinkage in the MSP market will prevail as technologies U.S. are more focused on the portfolio of features provided. Customers have also observed evolve. Public cloud providers have MSP certifications that every other system integrator how easy it is to integrate with the existing infrastructure ecosystem. European firms are

is striving to acquire. In order to differentiate among MSPs, hyperscalers are conducting Rise of PaaS: Many organizations are taking the initiative to modernize existing yearly audits and making the MSP certification eligibility criteria even more stringent. applications and create new greenfield applications. The need for experienced and Service providers are also differentiating themselves by creating their own intellectual high-cost administrators for the platform becomes a challenge for some organizations property and bringing in vertical-specific expertise or having strategic partnerships with that don’t want to make the investment and would rather focus on their application public cloud providers. development and features. PaaS has helped several enterprises to centralize application development and operations as well as adopt a managed container platform. The Additional features in the cloud management platforms (CMP): CMPs have been ease of using cloud-native technologies such as low-code/no-code offerings, serverless an integral component of cloud managed services. Their primary role is to provide platforms and microservices on PaaS enables applications to have agility and undergo enterprises with a portfolio of cloud operation services along with the flexibility of continuous innovation with a faster time to market. However, the PaaS market still needs working with the right cloud environment (private and public cloud). The CMP has a a standardized approach and should mature to improve adoption. complete toolset for cloud-native development, application programming interface (API) management and integration, DevOps, integrated platform as a service (iPaaS) and IaaS market grows furthermore: With the need to go digital in all aspects for an container management. It should be a cloud-agnostic and vendor-neutral platform with a organization and for enhanced data security, enterprises have started to migrate their robust security layer overarching all the features and services provided. Service providers critical workloads to public cloud platforms. The growth in public cloud adoption is also are either leveraging third-party platforms and tweaking the CMP to add features and due to cloud-native application development and the increase in the use of containeriza- white label it or are creating their in-house product and selling it as a standalone product. tion and microservices technologies for application development and deployment. This They can differentiate themselves with the help of a robust CMP in front of a potential has led enterprises to achieve their cloud journey much easier and faster. In this segment, client. The downside of using a provider’s CMP and not one from a vendor is the risk of AWS has the first-mover advantage because it has been in the public cloud infrastructure leading the enterprise client into a vendor lock-in. domain for over a decade. On the other hand, Microsoft Azure's offerings are gaining more traction, especially with large enterprises that have legacy dependencies such as Microsoft Office, Windows integration, etc. Azure has thus become a far more popular choice with the increased adoption and is quickly catching up with AWS.

Introduction Introduction

Definition

Simplified illustration The growth of public cloud adoption by enterprises and the maturity of the cloud industry are creating a major impact on organizations, both Public Cloud – Solutions & Service Partners enterprises and IT service providers, and on business models. This requires increased market adaptation and could lead to obsolescence Transformation Public Cloud Transformation Services of old IT environments. Considering the widespread adoption in the as-a-service area, enterprises must continuously evaluate cloud service Operations Managed Public Cloud Services and IT providers on a global level. ISG reports that the continual strong demand for digital transformation PaaS aPaaS - Application Development Platforms as a Service is driving global contracts for cloud products and services, including infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS). IaaS IaaS – (Hyperscale) Infrastructure as a Service The ISG Index™, which tracks global commercial contracts, recorded annual contract value (ACV) of $13.7 billion in Q2 2019, an increase of Source: ISG 2019 10 percent from the previous quarter. These global numbers include as-a-service and traditional sourcing by large enterprises. The global

Definition (cont.) Scope of the Report

combined market ACV rose 5 percent year over year, fueled by a robust IaaS market. The Public Cloud – Solutions & Service 2019 Global Report will assist buyers while reviewing The massive growth numbers in the as-a-service area indicate the continual shift a significant cloud transformation strategy and the capable service providers in numerous and momentum to digital technologies in order to lower costs, increase developer geographies. Enterprise clients will also benefit from the study because it incorporates ISG’s productivity, improve responsiveness to business re¬quirements, improve service to strengths in global sourcing advisory, contract knowledge databases, regional research and end users, and ultimately drive innovation. expertise in technology ecosystems and innovations.

The ISG Provider Lens™ study offers IT-decision makers: This study includes various reports from four quadrants that cover cloud service models. Not all quadrants are covered within each geography. The coverage depends on provider responses, Strengths and weaknesses of relevant providers participation and relevance. The quadrants that are not covered in a region may be included in A differentiated positioning of providers based on competitive strength and future studies. The geographic report areas include global, U.S., U.K., Germany, Switzerland, the portfolio attractiveness Nordics, Europe, Australia/New Zealand (ANZ), Brazil and Latin America (LATAM). Focus on several markets including Global, U.S., Germany, Switzerland, U.K, Nordics, Brazil and Latin America

This study serves as an important decision-making basis for positioning, key relationships and go-to-market considerations. ISG advisors and enterprise clients also leverage information from these reports in evaluating their current vendor relationships and potential new engagements.

Definition (cont.)

The full set of quadrants covered in various geographic versions of this study are: PaaS – Application Development Platforms are focused on platform-as-a-service (PaaS) providers that help create, operate and monitor applications. The aPaaS market offerings cover Public Cloud Transformation Services assess the providers of advisory and application centric services, low-code/no-code development, as well as testing scenarios – all migration services for public cloud infrastructure, primarily AWS, Google Cloud based on public clouds or variations of hosted private clouds. Platform (GCP) and Microsoft Azure. IaaS - (Hyperscale) Infrastructure as a Service assesses those services providers that provide Managed Public Cloud Services cover companies that provide ongoing on-demand infrastructure, commonly referred to as a hosted private cloud (enterprise cloud). management and support services on top of public cloud infrastructure, primarily Enterprise cloud providers can supply multiple clouds that are customized at the customer’s AWS, GCP and Microsoft Azure. request, including the use of hybrid, multiple public and multiple private cloud providers.

Provider Classifications

The ISG Provider Lens™ quadrants were created using an evaluation matrix containing four segments, where the providers are positioned accordingly.

Leader Product Market Contender Challenger Challenger The “leaders” among the vendors/ The “product challengers” offer a “Market challengers” are also “Contenders” are still lacking mature providers have a highly attractive product and service portfolio that very competitive, but there is still products and services or sufficient product and service offering and a provides an above-average cover- significant portfolio potential and depth and breadth of their offering, very strong market and competitive age of corporate requirements, but they clearly lag behind the “leaders.” while also showing some strengths position; they fulfill all requirements are not able to provide the same Often, the market challengers and improvement potentials in their for successful market cultivation. resources and strengths as the are established vendors that market cultivation efforts. These They can be regarded as opinion leaders regarding the individual are somewhat slow to address vendors are often generalists or leaders, providing strategic market cultivation categories. Often, new trends, due to their size and niche players. impulses to the market. They also this is due to the respective vendor’s company structure, and have ensure innovative strength size or their weak footprint within therefore still some potential to and stability. the respective target segment. optimize their portfolio and increase their attractiveness.

Provider Classifications (cont.)

Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has a strong potential to move into the leader’s quadrant.

Rising Star Not In

Rising stars are mostly product challengers with high future potential. This service provider or vendor was not included in this When receiving the “rising stars” award, such companies have a promis- quadrant as ISG could not obtain enough information to ing portfolio, including the required roadmap and an adequate focus on position them. This omission does not imply that the key market trends and customer requirements. Also, the “rising stars” service provider or vendor does not provide this service. has an excellent management and understanding of the local market. This award is only given to vendors or service providers that have made extreme progress towards their goals within the last 12 months and are on a good way to reach the leader quadrant within the next 12-24 months, due to their above-average impact and innovative strength.

Public Cloud – Solutions & Service Partners - Quadrant Provider Listing 1 of 4

Public Cloud Managed Public aPaaS - Application Development IaaS - (Hyperscale) Infrastructure Transformation Services Cloud Services Platforms as a Service as a Service

Accenture 4 Leader 4 Leader 4 Not In 4 Not In

Alibaba 4 Not In 4 Not In 4 Contender 4 Market Challenger

AllCloud 4 Not In 4 Contender 4 Not In 4 Not In

Atos 4 Rising Star 4 Product Challenger 4 Not In 4 Not In

AWS 4 Not In 4 Not In 4 Leader 4 Leader

Birlasoft 4 Contender 4 Contender 4 Not In 4 Not In

Capgemini 4 Leader 4 Leader 4 Not In 4 Not In

CenturyLink 4 Contender 4 Contender 4 Contender 4 Not In

CGI 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In

Cognizant 4 Leader 4 Leader 4 Not In 4 Not In

Deloitte 4 Market Challenger 4 Not In 4 Not In 4 Not In

DXC 4 Leader 4 Leader 4 Not In 4 Not In

Public Cloud – Solutions & Service Partners - Quadrant Provider Listing 2 of 4

Public Cloud Managed Public aPaaS - Application Development IaaS - (Hyperscale) Infrastructure Transformation Services Cloud Services Platforms as a Service as a Service

Engine Yard 4 Not In 4 Not In 4 Contender 4 Not In

Fujitsu 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In

Google 4 Not In 4 Not In 4 Leader 4 Leader

HCL 4 Leader 4 Leader 4 Not In 4 Not In

Heroku 4 Not In 4 Not In 4 Product Challenger 4 Not In

HPE 4 Not In 4 Not In 4 Not In 4 Not In

IBM 4 Leader 4 Market Challenger 4 Market Challenger 4 Product Challenger

Infinite 4 Contender 4 Contender 4 Not In 4 Not In

Infosys 4 Product Challenger 4 Rising Star 4 Not In 4 Not In

Logicworks 4 Not In 4 Not In 4 Not In 4 Not In

LTI 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In

Microsoft 4 Not In 4 Not In 4 Leader 4 Leader

Public Cloud – Solutions & Service Partners - Quadrant Provider Listing 3 of 4

Public Cloud Managed Public aPaaS - Application Development IaaS - (Hyperscale) Infrastructure Transformation Services Cloud Services Platforms as a Service as a Service

Mendix 4 Not In 4 Not In 4 Product Challenger 4 Not In

Microland 4 Contender 4 Contender 4 Not In 4 Not In

Mindtree 4 Rising Star 4 Product Challenger 4 Not In 4 Not In

Mphasis 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In

Navisite 4 Not In 4 Not In 4 Not In 4 Not In

NIIT 4 Contender 4 Contender 4 Not In 4 Not In

NTT 4 Market Challenger 4 Market Challenger 4 Not In 4 Not In

Oracle 4 Not In 4 Not In 4 Product Challenger 4 Product Challenger

OVH 4 Not In 4 Not In 4 Not In 4 Contender

Pivotal 4 Not In 4 Not In 4 Product Challenger 4 Not In

Rackspace 4 Product Challenger 4 Leader 4 Not In 4 Not In

Red Hat 4 Not In 4 Not In 4 Rising Star 4 Not In

Public Cloud – Solutions & Service Partners - Quadrant Provider Listing 4 of 4

Public Cloud Managed Public aPaaS - Application Development IaaS - (Hyperscale) Infrastructure Transformation Services Cloud Services Platforms as a Service as a Service

TCS 4 Leader 4 Leader 4 Not In 4 Not In

Tech Mahindra 4 Product Challenger 4 Product Challenger 4 Not In 4 Not In

T-Systems 4 Market Challenger 4 Not In 4 Not In 4 Not In

Unisys 4 Contender 4 Contender 4 Not In 4 Not In

Wipro 4 Leader 4 Leader 4 Not In 4 Not In

Zensar 4 Contender 4 Product Challenger 4 Not In 4 Not In

Zoho 4 Not In 4 Not In 4 Product Challenger 4 Not In

SAP S/4HANA & Business Suite on HANA Transformation PUBLIC CLOUD TRANSFORMATION SERVICES Definition

Public cloud enables enterprises to achieve agility and scalability without having to invest into their own infrastructure, making it an integral and important catalyst for digital transformation. Consulting and Implementation service providers partner with public cloud providers to manage the customer-specific complexity of adopting and deploying public cloud solutions. Their services typically include the following:

Consulting services: These services involve designing a business case for cloud, identifying workloads for migration, building a transformation roadmap, which includes assessing organizational impact, addressing risk and compliance issues and advising on migrating applications from the existing environment to a public cloud provider.

Implementation services: These services include architecting and building the cloud environments, migrating and integrating applications, and optimizing the architecture to exploit the cloud computing features and benefits.

For this quadrant, we exclude the creation of private clouds as they are covered in a separate study on Private/Hybrid Cloud Data Center Service & Solution Providers. It is confined to the adoption of public cloud services and their integration with on-premises environments, which can include private clouds.

PUBLIC CLOUD TRANSFORMATION SERVICES Eligibility Criteria Observations

Public cloud transformation thought leadership and image; Public cloud transformation services have been growing in demand irrespective of the increase in security concerns about the cloud. Enterprises are preparing aggressively for the Methods and frameworks to analyze the client situation; infrastructure migration by choosing a service provider meticulously. They are also more Experience with the planning and implementation of multi-cloud diligent on choosing the applications that should be containerized and moved to the cloud services; as well as maintaining the legacy applications. Enterprises are seeking digital transformation and start by migrating non-critical applications to the cloud. Free proof of concepts (FPOCs) Application migration experience (templates, automation engines are quickly becoming an industry norm, and some providers have yet to provide them. and independent software vendor partnerships); Containerization has picked a significant pace with startups that lead cloud-native adoption and Kubernetes has been the unanimous platform of choice. Both AWS and Azure have Hyperscale provider-related partner program certifications from a been adding more features. AWS made more than 1,000 additions to its services in the solutions standpoint; last four months alone, and the complexity of choosing the right solution has become even more critical like last year. Enterprises that were ambitious about cloud migration are Vertical- (industry) and horizontal- (technology) specific competence; re-analyzing the scope and prefer to use a single provider for strategizing and migrating as Client references and projects or use cases. well as its managed services.

Accenture has excellent partnerships with hyperscalers and its consulting experience has played to its advantage in winning large public cloud and hybrid cloud transformation deals. Its Avanade partnership with Microsoft Azure has helped the company win a significant number of Azure-based transformation deals.

PUBLIC CLOUD TRANSFORMATION SERVICES Observations (cont.)

Atos has had strong consulting capabilities, especially in the Europe. IBM has acquired Red Hat to focus on hybrid cloud and strengthen its public cloud The expansion of delivery centers to India and other regions has portfolio. It has also partnered with players like Cisco to build an advanced and secure helped the firm gain an edge by providing near and onshore services. developer experience across public clouds. Capgemini is adopting a complete cloud agnostic portfolio. It follows Mindtree has built a unique serverless offering and has several automation initiatives to a DevOps-based approach to digital transformation and is investing speed up the process of migration of workloads for its customers. heavily in training and supporting employees to get additional cloud TCS has improved its public cloud assessment frameworks and Cloud Counsel tool to provider certifications. deliver faster assessment/landscape reports. It has also made several improvements in Cognizant is providing digital transformation services with its the DevOps and container space by partnering with Azure to co-develop Azure Kuberne- DevSecOps style approach along with integrating its cognitive tes Service (AKS). HiveCenter™ automation platform for clients. Wipro stands by its “cloud first” strategy by increasingly partnering with container DXC Technology, primarily a data center player, is partnering with platforms and orchestrators to enable hybrid and multi-cloud workload transitions as well players such as CloudGenera to develop its own assessment tools. as cloud-native application developments, thus facilitating faster digital transformation for It is specialized in migrating SAP and Office 365 workloads as well as enterprise clients. obtaining more public cloud provider competencies. HCL has been consistently combining and improving its automation and AI capabilities, especially DRYiCETM, to provide a more unified consulting experience. This is supported by the acquisition of some of IBM’s software products.

WIPRO Overview Caution Wipro, headquartered in Bangalore, India, generated more than $320 million from its public cloud consulting Wipro’s partnership with GCP is limited in terms of the number of use cases. The and transformation services. It has Premier Consulting Partner status with AWS, a Gold partner status with existing examples are centered only around SAP workload migrations to GCP. The Microsoft Azure and a Premier partnership with Google Cloud Platform. The company has five competency firm could work on creating more analytics-oriented assessment frameworks for certifications from AWS and Azure. The firm has a strong portfolio of clients in the banking and insurance GCP and non-SAP workload migrations as well as use cases for the retail, healthcare sector, followed by retail. and BFSI verticals to appeal to a wider array of enterprises seeking to leverage GCP in their hybrid setups. Strengths

Robust hyperscaler partnerships: Wipro works closely with all the popular hyperscalers and has strategic alliances with AWS, Microsoft Azure and Google Cloud for a joint go-to-market strategy. With AWS, the company is a Premier Consulting Partner, a certified managed service provider and a part of the partner network, which demonstrates its commitment to leveraging AWS for its customers. With Microsoft Azure, it has competencies at all levels and is a gold partner. Wipro has also set up joint cloud studios with hyperscalers to maximize the added value of each platform for their customers. OpenShift expertise: Wipro partnered with OpenShift in 2017 to develop an OpenShift Practice Builder 2019 ISG Provider Lens™ Leader Program that helps enterprises accelerate digital transformations. This program aids system integrators to build expertise in OpenShift and Red Hat middleware tools. OpenShift is currently the industry’s preferred, comprehensive enterprise Kubernetes container application platform. This collaboration enables Wipro to Wipro has simplified the entire transformation and offer distinguished application modernization and implement a “build once and deploy” strategy in different migration process with its framework-oriented, environment architectures with OpenShift. factory-styled migration approach. Enterprises Tools and process frameworks: Wipro has been developing tools and frameworks within the public cloud transformation category. The firm has several accelerators for cloud readiness assessments and data that have large-scale migration needs can migration tasks. The Wipro Cloud Studio solution is leveraged for large-scale migrations. The company has opt for its services. created blueprints for its DevOps practice and templatizes most of the activities with the help of in-house tools. Wipro provides migration and transformation services in a factory model that enables it to move workloads to the cloud faster and with more efficiency.

SAP S/4 HANA & Business Suite on HANA Manages Services MANAGED PUBLIC CLOUD SERVICES

Definition

Managed public cloud services providers (MSPs) provide professional and managed services on top of third-party public cloud IaaS and PaaS hyperscale platforms. At a broad level, these services include provisioning, real-time and predictive analysis and monitoring and operational management of the customer’s public and multi-cloud environments. They are aiming to maximize the performance of workloads in the cloud, reducing costs and ensuring compliance and security. Specially developed or licensed cloud management platforms and tools are used to serve customers with the maximum amount of automation and to provide the necessary transparency on the managed cloud resource pool in terms of capacity utilization and costs, including self-service administration.

MANAGED PUBLIC CLOUD SERVICES

Definition (cont.) Eligibility Criteria

The services provided typically include: Operational excellence and well-defined professional services;

Professional services for the management and monitoring of CPU, Experience in building and managing public and multi-cloud environments; storage, memory, databases, operating systems as standalone or Expertise in configuration management of platforms and systems as well as containers; micro services or virtual machine and container services; Support for software code development, cloud-native and legacy system integration; Operating system, middleware and application upgrades and DevOps, API-enabled automation and cloud analytics experience; patching services; Mature security processes; Service portal for expense management (charge back and show back) and identity management or IT service management; Support for different client roles such as technicians and developers; Partnerships with relevant public cloud providers and respective managed service provider Governance and compliance management; (MSP) certificates for AWS, Azure, GCP or others. Support services such as incident management, configuration, security services and automation setup.

MANAGED PUBLIC CLOUD SERVICES

Eligibility Criteria (cont.) Observations

Typically, MSPs must showcase customer cases and a certain amount of con- Automation in managed services has long been a differentiator for providers. They are constantly sumption-driven and recurring revenue in addition to participating in joint training their staff, reskilling and cross skilling them to adapt to an environment of high automa- business planning sessions and passing multiple certifications and audits to tion. Customers are seeking a user-friendly cloud management platform with single-pane-of-glass ensure the skills and knowledge for each of these hyperscale platforms: visibility and dynamic scalability. Most providers have also started deploying some form of

Azure CSP 1 or 2 — silver, gold or expert partners: administrator, automated service request resolution. TCS ignio™ and HCL DRYiCE™ are some prominent examples solutions architect, developer, DevOps/security/AI/data engineer, domain where an AIOps approach has been well received by customers. specialization and cloud platform.

AWS registered, advanced, or premier partners: solution architect, Accenture's strategic partnerships and business groups with a large pool of certified staff have DevOps engineer, developer, SysOps administrator, migration consulting/ helped it gain better insights into managed services and has among the highest number of delivery, domain specialization. certifications from public cloud providers.

GCP registered, premier partners: cloud architect, data engineer, DevOps Capgemini is becoming more vendor agnostic with its Capgemini Cloud Platform (CCP) which competency, domain specialization. provide flexibility and scalability. Its investments in automation have been significant in reducing the resolution time and have resulted in a high level of automated healing.

MANAGED PUBLIC CLOUD SERVICES

Observations (cont.)

Cognizant has been using an advanced cloud management platform TCS' cloud management platform and ability to automate its cloud workloads using the Machine First encompassing DevSecOps with advanced automation for enhanced Delivery Model™ (MFDM) and ignio™ platform are well appreciated by clients. The firm has also been hybrid cloud capabilities. The firm also leverages chatbots for initial aggressively reskilling and hiring new staff. support elements. Wipro adopts a cloud-native approach to aid digital transformation and modernize workloads. The firm DXC Technology has a large client base and has a large FTE count to has a longstanding partnership with Red Hat. Its adoption of a boundaryless approach has helped in support these clients across the globe. It also has developed a mature reducing the migration complexities and optimizing costs and efficiency. cloud management platform called DXC Agility platform.

HCL has trained and certified more than 2,500 engineers in hyperscale technologies. It has robust partnerships with public cloud providers and has a strong infrastructure-as-a-code (IaaC) practice.

Rackspace is among the main cloud managed services partner for Microsoft Azure and Google Cloud Platform and is the second largest MSP for AWS. The firm offers flexible pricing solutions and industry-leading customer support.

WIPRO Overview Caution Wipro is one of the top Indian heritage IT service providers with its headquarters in Bangalore. Wipro has a Wipro has been cautious in approaching small businesses and is primarily focused premier partnership status with AWS, Azure and GCP. It has more than 4,000 public cloud-certified engineers, on large and mid-sized enterprises. The firm should reconsider its long-term of which 2,500 are AWS-certified FTEs and 1,500 are certified on the Azure platform and 200 on Google Cloud. action plan and target small enterprises that have public cloud managed services Wipro provides public cloud managed services to around 350 clients globally. requirements.

Strengths

BoundaryLess approach: Wipro has revamped and launched its BoundaryLess Enterprise Solution which has five building blocks, namely BLDC (BoundaryLess Data Centre), BLDP (BoundaryLess Data Protection), BLCP (BoundaryLess Container Platform), BLIP (BoundaryLess Integration Platform) and BLCE (BoundaryLess Cloud Exchange). The firm delivers the entire cloud adoption lifecycle within this framework via automated workload assessment, migration, DevOps pipelines creation, containerized PaaS with BLCP and more. This helps enterprises reduce the complexities and predict outcomes through automation, an intuitive self-service user interface, simplified processes and technology backed by intelligent metrics. Strong automation capabilities: Wipro has been leveraging automation and industrialization for providing 2019 ISG Provider Lens™ Leader managed services to its clients across the cloud lifecycle. The company has a strategic focus on Ansible. It has partnered with Red Hat for more than 12 years and is a premier global system integrator partner. Both Wipro and Red Hat have a strategic executive leadership alignment and have co-invested in several joint With its BoundaryLess concept for managed value propositions. The company also has a state-of-the-art cloudstudio, where it has deployed various use cases like automation on deployment, provisioning, orchestration, configuration and lifecycle management of operations and highly automated and applications, network, servers, databases, storage and backup on on-premise and public cloud infrastructure. industrialized managed services, Wipro has Clear cloud native alignment: Wipro is focused on promoting cloud-native services adoption in order to differentiated itself in providing public cloud modernize workloads and is augmenting this through a DevSecOps platform called DevLite. The firm has managed services and cloud-native functionality. strong capabilities in cloud-native services and has Cloud Studio platform that breaks monolith applications into microservices architectures through container-based integration solutions.

APAAS – APPLICATION DEVELOPMENT SAP BW/4 on HANA and BW on HANA Transformation & Operations PLATFORMS AS A SERVICE Definition

Platform as a service (PaaS), usually located between the SaaS and the IaaS layer, is a solution-oriented environment that offers multiple micro-services and runtime engine for cloud-based application test and development processes that typically address all lifecycle needs that a developer aims for. The services include the middleware, persistent resources, business process management, collaboration networks, databases, analytics and machine learning functions as well as market- places for distribution purposes. Furthermore, PaaS providers support and guide independent software vendors (ISVs) in their go-to-market and provider financial and marketing support.

APAAS – APPLICATION DEVELOPMENT PLATFORMS AS A SERVICE Eligibility Criteria Observations

Innovative portfolio of platform services (middleware, databases, Enterprises leverage the PaaS platform, model and framework to manage all their applications runtime environments, etc.); from a centralized location, reduce isolations on concerns around governance and boost instant access to internal infrastructure. The acceptance of the PaaS ecosystem also helps enterprises to Elastic data center infrastructure (persistent resources) or partner- accelerate growth as it provides elasticity and effectiveness in business operations. The technology ships around the globe; architectures are still emerging and should be cloud native to enhance the experience in terms of Sophisticated test and development options (languages, debugging, agility, delivery and innovation. PaaS service providers should focus on continuous investments and logging/reporting, machine learning, etc.); innovation to bring in a wider PaaS portfolio of services. ISG expect greater traction in cloud-native Workflow support for agile development methodologies (SCRUM) technologies, including serverless platforms, micro virtual machines and low-code offerings. Anoth- and DevOps); er important factor that provides better collaboration experience is the convergence of UX and UI.

Open architecture, interoperability and well-documented (web The adoption of the PaaS platform adoption has increased significantly. However, very few service) APIs, middleware or an integration layer to merge multiple organizations and developers are aware of the advantages of PaaS solutions as the IaaS model is clouds or services and platforms; overstepping the use of PaaS model and increasing its stake due to lack of clarity across the PaaS ecosystem. These factors are eroding the growth of PaaS platform providers. However, there are Security architecture and features including single sign-on (SSO); mega vendors that are trying to offer a large set of services across the PaaS ecosystem and are Container connection and integration. boosting its adoption in this space.

APAAS – APPLICATION DEVELOPMENT PLATFORMS AS A SERVICE Observations

AWS is a pioneer in the public cloud infrastructure space. It has Microsoft has made numerous acquisitions, some of which are key to developing its application extensive and robust PaaS offerings and partnerships with all development capabilities. Application developers prefer Azure for its flexibility and ease of use. leading application development, security and container platforms. Red Hat is a leading Kubernetes platform. It has robust partnerships with service providers and The firm also offers its own set of automation and management IaaS providers, especially Azure, which resulted in the development of a hosted service that aids tools. It provides a developer-friendly offering with the flexibility transition to even a serverless ecosystem with flexible pricing options. of building and testing applications on just a browser along with debugging tools.

Google is an early mover in the PaaS domain and has helped in developing key features that are well received by developers. Google App Engine offers the flexibility and freedom to develop codes across multiple programming languages and does not maintain servers alongside.

IAAS - (HYPERSCALE) SAP Leonardo Transformation INFRASTRUCTURE AS A SERVICE Definition

This quadrant covers the hyperscale public cloud providers and their global and local offerings. The hyperscale IaaS quadrant includes companies that provide virtual compute and software on a public cloud platform that are used to build an IaaS offering. The coverage includes an evaluation of the overall cloud computing investments and scale of IaaS public cloud providers. This also evaluates the public cloud IaaS coverage in terms of availability zones and various data regulation policies across geographies. However, it does not include professional or managed services offered directly by some providers.

IAAS - (HYPERSCALE) INFRASTRUCTURE AS A SERVICE Eligibility Criteria Observation

Innovative portfolio of infrastructure services (compute power, The IaaS market has been witnessing significant growth and parallelly an increase in prices. storage, network, backup, etc.); Enterprises feel there should be a more transparent pricing structure. This has been a concern Powerful and elastic data center infrastructure around the globe; while adopting cloud as the recurring hidden additional costs and container cost monitoring have Enterprise integration and migration support through partnerships become difficult to address efficiently. Enterprises are careful about running into a vendor lock-in and solution guidelines; and generally resort to a multi and hybrid cloud setups. Containerization has become necessary Easy access, price transparency, dynamic (usage-based) and fixed to enable this approach. Another challenge lies in the plethora of services and options that are (reserved) billing models; available, which at times can confuse the enterprise and would therefore need a service provider’s Industry-known norms and certifications, strong data privacy expertise to make efficient use of services provided by the hyperscaler. commitment and sophisticated cyber security approach; AWS is currently the world’s leading provider of IaaS and has been expanding this year to Asian IaaS as code and serverless computing support in conjunction regions, making it a truly global IaaS provider with more regional operations in the pipeline. with highly automated provisioning, event triggering and failover It has been constantly adding new and affordable storage options. The firm has also been concepts; witnessing an increase in AWS Lambda — its serverless platform. Container compatibility and management services for easy migration Google has been rapidly investing in opening new data center facilities. Acquisitions, such as and to run applications; Elastifile, has helped the firm contend better in the file storage space. Google also introduced Specialized partner program with a broad partner ecosystem to Anthos, its hybrid and multi-cloud management and application development platform, that support local customer requests. offers hybrid capabilities with very competitive pricing. Microsoft is the first IaaS vendor to start operations in Africa. It has also started offering more edge-centric solutions and advanced storage facilities for enhanced hybrid capabilities.

Methodology ISG Provider Lens™ Quadrant Report | November 2019

METHODOLOGY The research study “ISG Provider Lens™ 2019 – Public Cloud – Solutions & Service” analyzes the relevant software vendors/service providers in the Global market, based on a multi-phased research and analysis process. It positions these providers based on the ISG Research methodology.

The study was divided into the following steps:

1. Definition of Public Cloud – Solutions & Service market 5. Detailed analysis & evaluation of services & service documentation based on the facts & figures received from providers & other sources. 2. Use of questionnaire-based surveys of service providers/vendor across all trend topics 6. Use of the following key evaluation criteria: Strategy & vision 3. Interactive discussions with service providers/vendors on capabilities − Innovation & use cases − − Brand awareness and presence in the market 4. Leverage ISG’s internal databases & advisor knowledge & experience − Sales and partner landscape (wherever applicable) − Breadth and depth of portfolio of services offered − Technology advancements

Shashank Rajmane, Lead Author Senior Analyst Shashank Rajmane is the lead analyst for Public Cloud Transformation and Data Center Outsourcing studies and has close to nine years of experience in the technology research industry. Shashank is responsible for authoring quadrant reports around public and private cloud services and data center outsourcing market. He has authored articles around the best practices in the cloud services domain and infrastructure services. Along with this, Shashank helps ISG’s enterprise clients with their cloud strategies, service provider selections, contract negotiations, etc. He also works with advisors and enterprise clients on ad-hoc research assignments in the cloud domain and across industries, predominantly in automotive, energy, retail consumer packaged goods, and banking, finance and insurance sectors.

Jan Erik Aase, Editor Director Jan Erik Aase is a director and principal analyst for ISG. He has more than 35 years of collective experience as an enterprise client, a services provider, an ISG advisor and analyst. Jan Erik has overall accountability for the ISG Provider Lens™ reports, including both the buyer-centric archetype reports and the worldwide quadrant reports focused on provider strengths and portfolio attractiveness. He sets the research agenda and ensures the quality and consistency of the Provider Lens™ team.

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm special- izes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.