Medcruise 14th October 2011

Eduardo López-Puertas Vicepresident Land Operations Pullmantur Group Pullmantur Land Operations

Eduardo López-Puertas (Vicepresident. Land Operations)

Assistant

Travel Bunker Operations Procurement & Supply Services Shore Excursions Port Operations Controller Chain

Port Operations

Technical Hotel Procurement Logistics Procurement Meet & Greet Port & Airport

Cruise Ops Pullmantur Facts

•Leader in the Spanish Cruise market

•Number one Tour operator license in .

•Over 40 years experience in Tourism sector.

•Seven cruise ships with a total capacity of 11.000 pax.

•One million pax per year

•over 6.000 employees.

•Offices in Spain, Portugal, France, Mexico & Brasil.

•4 Boeing 747-400 in our air fleet

•Over 52 different nationalities in our team . Our History

 1967 Pullmantur starts to operate land circuits in Spain and Europe.  Early 90’s First charter flight from Spain to the Mexican Pacific.  Late 90’s Start of the Cruise business chartering Rembrandt ; Pullmantur Cruises is launched.  2001 Pullmantur Cruises incorporates Oceanic; first Spanish Tour-operator to own a vessel.  2003 Pullmantur Air starts the operation. Today we have 4 Boeing 747-400.

 2005 Pullmantur is the first cruise company to offer the all inclusive service.  2006 Royal Cruise Lines, acquaired Pullmantur.  2007 Croisieres the France is created. Nowadays Pullmantur owns a fleet of 7 vessels (Sovereign, Empress, Zenith, Ocean Dream, Bleu de France, Horizon, Atlantic Star). Pullmantur Business

Pullmantur, develops four activities in the tourism sector:

-Cruises .

- Vacation destinations to the

Caribbean (Cancun, Punta Cana) with Pullmantur flights.

- Circuits along Europe, Spain,

Portugal and Morocco.

-Pullmantur Air line. Key facts on Pullmantur

In 2005, Pullmantur Cruises introduced a revolutionary change on the Cruise Industry in Spain: the all inclusive system todo incluido. Excellent Service

• The Service offered to our Customers is rated on 9 over 10 in our customers surveys.

• Customer satisfaction is key on our Customer experience offer. Thus we are constantly focusing on all the minimum details and customer touch points. Fun and latin experience For all ages Different Nationalities

• The Pullmantur Experience based on the Latin culture, fits perfectly to any nationality.

• Every year our customers’ nationality share is growing. A real in Madrid A place to learn and have fun Croisieres de France ERROR: stackunderflow OFFENDING COMMAND: ~ STACK: