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A fun night out for, left to right, Pam Clarke, Jenny O'Brien and Helen Brammell. NEWSLETTER FOR MANWEB PEOPLE Millennium Special: January 2000 Millennium p-Ianning pays off on the big---'light Safety record I earns days out RECORD BREAKING A safety run has earned a series of free days out for Mersey side staff. They have become the HAPPY New Year to first out of all the Regions Digging for environmental victory - pupils everyone. All the at Towyn Junior School plant prickly shrubs to go 52 weeks without a planning and actions to which they hope will deter vandals from prepare for the Millennium lost time or reportable attacking their "green zone" in the school accident - in fact, when grounds. ' throughout Manweb and Contact went to press, the Scottish-Power group they were approaching 70 Enjoying a round at Blundells Hill Golf Club are, left were finally put to the test weeks accident-free. to right, Ian Walsh, Paul Stevenson, Dave Berry and Pupils plant on New Year's Eve. Power Systems Man Ronny Cleary. Thankfully, everything went aging Director John without a hitch and that's due, Menzies decided the "They were special they appreciate the com in no small part, to the effort employees deserved a treats and everybody pany's gesture. Those who prickles to you all put in, with lots of work morale-boosting bonus - deserved them," said did not want to take a trip behind the scenes. By Manweb and Merseyside Regional Chris Parker, Safety and were given the chance to I appreciate that many of you Managing Director Manager Gerry Halas, Environment Co-ordin enter a raffle." placate gave up your own celebrations Stewart Saunders with support from the ator for Merseyside. "By The treats included vis to work or be on stand-by HE SAC Health and working safely and taking its to a dogs night at Belle during the roll over and that is a Safety Committee, offer care of themselves the Vue, Manchester, Holly their prickly mark of true commitment to the months and double-check to ed the staff the chance to staff really earned the wood Bowl in Edge Lane, company and our customers. ensure that our service to choose from a list of days out. A lot of them a French restaurant and Together with the rest of the customers is not affected. leisure-time activities. have come back and said Blundells Hill Golf Club. management team, I was at Most of all, though, I would problem Boat lift light up Prenton and as we watched the extend to you and your families YOUNGSTERS at a school in north Wales are clock change to mark the start my sincere best wishes for good THE Anderton Boat Lift, a voted to support the project of a new century, we welcomed health and happiness in , Dressing up creating a new conservation area thanks to scheduled Ancient Monu along with a number of other it as one that will bring plenty of the years which lie ahead. Manweb. ment linking the Weaver environmental and flood fresh challenges to the The pupils at Towyn Junior School are Navigation and Trent and lighting ventures for the for charity hoping that special prickly shrubs and Mersey Canal near North Millennium, including the company. bushes will help to deter vandals who Christmas A FUND-RAISING event was staged by wich, entered the Millennium lighting of Bangor Cathedral Of course, just because we've destroyed their previous "green zone" which in a blaze of light thanks to and the Mersey River of passed the big night doesn't miracle Credit Management at Pentre Bychan to they created after serious floods a decade benefit the Nightingale House Hospice Manweb's support for an Light Festival. mean that we can fully relax, as ago. innovative floodlighting pro John Marsh, Cheshire there are trigger dates yet to A ROUSING rendition of cancer centre in Wrexham. Manweb is making the new area to replace ject. Region Manager, is pictured come, such as 29 February and Hark the Herald Angels Organised by team managers Paul several trees within the school grounds Sing by carol singers from The structure has been above, at the lights switch on 1 March this year, and the Cormack and Jason Neil, both which have to be removed to safeguard over brilliantly lit throughout which he jointly performed Manweb in a hospital ward Champions for the ScottishPower head power lines, under the £20 million effects an extra day this Leap helped to spark a "Christ Snow White and the Seven Dwarfs ... Christmas and the New Year with Derek Cochrane, Re Year may cause. Customer Crusade, the charity drive - Rural Care initiative. and beyond prior to its gional Director for British mas miracle". SEE FULL Credit Management fancy dress fun. So I would urge you to be on the theme of cross-dressing - was Hywel Jones, Towyn Junior School Head renovation. Contact readers Waterways. STORY CENTRE PAGES. inspired by the experience of Sara nothing but praise for the care she is Teacher, said: "I am pleased that Manweb is careful during the coming tackling the problem of the trees and that Morris, who works in the losses team. receiving. "The nurses are doing a this initiative means a new lease of life for brilliant job and we all felt we should Sara's aunt has been in the hospice our conservation area." since last November and she has contribute something," said Sara. Contact 2 Contact 3 MANWEB STAFF BACK THE BBC CHILDREN IN NEED APPEAL MP says new facilities further strengthen Manweb in Wales ANWEB'S new Welsh language M call centre in Welsh language Caernarfon was officially opened by Dafydd Wigley MP in a special ceremony. Mr Wigley, who is also the Assembly Member for the area, toured the call centre at the St call centre opens Helens Road offices before doing the honours. The call centre, with locally recruited, Welsh-speaking staff, complements the service already being offered by the Pentre I .J. Bychan offices . Calls from the mainly Welsh speaking areas of Manweb region will be handled by the new call centre, giving the Above, Pentre Bychan receptionist Nan Lightfoot, second opportunity for all calls to be from left, and three friends dressed as the Blues Brothers to join the Children in Need Appeal live TV dealt with in the language of the audience at Pebble Mill, Birmingham. customers' choice. Right, Warrington Call Centre staff dressed up with a Advice rags to riches theme as a fund-raising stunt. The refurbishment of the office includes a new reception area where customers can make ANWEB staff payments or chat to staff. The made their usual office is also the base for staff M effervescent who provide advice surgeries for contribution to the annual Putting the fun in customers across north Wales. Children in Need Appeal. Mr Wigley said: "The opening They dreamed up a host of of this new call centre in Caernarfon AM and MP Dafydd Wigley tours the new Welsh language call centre with Centre Team inventive ideas for fund-raising Caernarfon is excellent news for Leader Jennifer Moss-Ellis and 24-hour Manager leuan Davies. - and one of them even travelled the local area, with the creation to join the studio audience at charity fundraising of new jobs. Manweb Managing Director tomers in Wales and this new being the first non-public utility Pebble Mill in Birmingham. "It also further strengthens Stewart Saunders said: "We service will complement our to have a Welsh Language Pentre Bychan receptionist the service Manweb provides to recognise the importance of a present services." Scheme approved by the Welsh Nan Lightfoot went with three its customers in Wales." bilingual service to our cus- Manweb had the honour of Language Board. friends to be present as singer Michael Ball and BBC TV's arts reporter Nina Nannar led the Citizenship festivities. Power Systems bid for Backstage Nan handed over more than £400 raised by herself awards and her husband Roy, a Trouble-. MERSEYSIDE Region is call despatcher at Prenton, in a coveted Charter Mark sponsoring two Good sponsored cycle ride from Citizenship Awards in local Chester to Little Neston. POWER Systems has made an application for the handling of Troublecall and telephone schools in association with Warrington Call Centre staff prestigious Charter Mark - and if the division is monitoring. Other areas that were examined the Liverpool Echo. dressed up with a rags to riches are successful, ScottishPower will become one of included the Wrexham High Street Customer One youngster will be theme, while team leaders went the few companies in Britain with a total of three Service Centre, the ROC and Emergency Room selected from each school in the stocks to receive wet If you go down to the Customer Services Centre you're sure of a big surprise ... staff at Aberystwyth Charter Mark accolades. with a discussion of handling faults with control for the Award and will CSC staged a Teddy Bear's Picnic to the delight of their young customers. + sponges and managers provided Following visits by the assessors, who need to engineers and despatchers, the Godess system, receive a bronze statuette at a special ceremony. waiter service during coffee be satisfied in a number of customer service areas, customer service provision at Caernarfon, and were asked to donate pennies Another school, Cowley the result is expected in early February. Metering Business activities. A visit was made to breaks for the staff. into a picturesque "wishing High, has given a Good the CSC outreach service at Llandudno library. At Crewe Customer Service well." Staff live up to record "The emphasis is on standards of service," said Citizenship Award to former Centre a bumper raffle was held At the SuperCentre on Dave Grady, Customer Service Manager for In Cheshire and Merseyside, the spotlight fell pupil Michelle Lewis, a with prizes including a hamper Tithebarn Street, Liverpool, Power Systems who co-ordinated the application. on Power Systems customer service with visits to previous winner in the and toiletries. Rhyl Customer staff dressed up as doctors and with no dignity spared "To gain a Charter Mark everybody in the Prenton office and the Customer Service Centre Chronicle-Manweb Service Centre staff dressed as nurses. A raffle and quiz night company is involved - it is a measurement of the on Tithebarne Street, Liverpool. Community Champions A HOST of ideas were dreamed up to help raise cash for the customer service that everybody provides. If we Charter Mark criteria include being open with Awards, who now works as a saloon girls and staged a raffle. were arranged. massive charity event which was held on Friday November 26. customers, consulting and involving them, Skill seeker for Manweb and A Teddy Bear's Picnic was Badges of the BBC Children Money raised by the staff was matched by Manweb from its win the award it will be a confirmation of the staged at Aberystwyth Customer in Need character Pudsey Bear continuing improvement in our services to our treating them fairly and putting things right if they is well on the way to raising Charity Chest up to £300 for each person, thus increasing the her personal target of £1 went on sale at Wrexham customers." go wrong, and providing user satisfaction. Service Centre which also held value of the fund raising. No dignity was spared in the stunts and million for cancer research In Wales Region, the assessors visited the Manweb as a whole and ScottishPower already a children's photo competition Customer Service Centre, and once again Manweb lived up to its proud record of raising by her 18th birthday in July. and a treasure hunt. Customers there was also a Pudsey raffle. substantial cash for the appeal. Regional Call Centre and were informed about the possess Charter Mark awards. ,