The TrusTed voice of The auTo indusTry for more Than 30 years www.autofile.co.nz

October 2017 Agency to monitor Specialised training that’s activity on register proven to increase profits Action will be taken if rules around owners’ personal details are flouted by car dealers when system comes online Turners celebrates 50th birthday he NZTA and industry The NZTA is taking MVR security we review their applications.” organisations are warning issues seriously and will act if In relation to an incident car dealers, finance regulations are flouted or abused. involving a former VTNZ worker companiesT and other businesses to Autofile queried if users of accessing MVR details that were p 10 only use the Motor Vehicle Register the new system will have to be passed onto a gang, the agency (MVR) for legitimate purposes. designated and how the agency will says “the case in question involved Changes to accessing names know who, for security purposes, is a deliberate and conscious breach The hottest cars and addresses of registered getting the information. of the system by the individual”. from Frankfurt persons held on the system start at The agency says people accessing It adds: “The NZTA is concerned the end of this month. the register via a portal provider with any allegation involving a Previously, class authorisations are required to be authorised users breach of privacy or unauthorised were granted for all access to personal p 19 traders and other specified information. businesses, but these “We are concerned with “We worked with the expire on October 31. police to monitor the Top man’s The agency is advising any allegation involving a individual involved and key to those covered by one that – NZTA took action to ensure success they need to have their breach of privacy” that person wasn’t own authorisation to continue and the portal will validate access able to access any information obtaining names and addresses against the published authorised from the motor vehicle or driver p 22 from the MVR – or use an organisation list. licence register. approved industry body they are a “The NZTA will be monitoring “We are monitoring VTNZ’s Allport talks new member of. access activity,” says a spokesman. response to this incident to ensure R5 project These organisations include “The portal providers’ systems any necessary steps are taken to the Motor Trade Association (MTA), facilitate access log-ins and so on strengthen processes and policies the VIA (Imported Motor Vehicle for companies and individuals we with respect to personal information.” Industry Association) and Financial approve. The number of users with The VIA is among the p Services Federation. access is taken into account when organisations striving to keep their 29

[continued on page 4]

GLOBAL VEHICLE LOGISTICS NZ - JAPAN - AUSTRALIA - UK - EUROPE Where on earth are all your vehicles?

Find them with Jacanna's new Global Tracking System* (GTS) Track your vehicles in real time anywhere in the supply chain from Japan to your yard

To find out more, contact [email protected]

www.jacanna.co.nz Tel. +64 9 825 0888

*in partnership with Japan Forwarding Agency Where on earth are all your vehicles? Call Steve Owens now on 021 947 752

guest editorial Port constricted

Directors Editor Brian McCutcheon Darren Risby by interference [email protected] [email protected] ph. 021 455 775 Journalists Chris Carr is MD of Carr & Haslam Ltd, Darren Wiltshire Sue Brebner-Fox [email protected] [email protected] ph. 021 0284 7428 a transport company with more than Jonathon Thomson [email protected] 150 years’ experience in New Zealand Designer Adrian Payne Motorsport hort-term political a constricted footprint. [email protected] Mark Baker [email protected] aspirations should It’s struggling to perform never get in the way as it should because Autofile magazine is also available online as a readable file or downloadable as a PDF. ofS long-term infrastructure politicians have said it has Subscriptions are available at Autofile Online – www.autofile.co.nz. Back copies are also available on the website. developments. to move. Simply put, there Copyright: Published monthly by 4Media Ltd, PO Box 6222, Dunedin 9059. Sadly, we have many is nowhere to relocate the politicians who never port to without spending at All statements made, although based on information believed to be accurate and reliable, cannot be guaranteed, and no liability can be accepted for any errors or think further than the least $20 billion Auckland omissions. Reproduction of Autofile in print or digital format in whole or part without CHRIS CARR next election and gullible Council doesn’t have. written permission, whether by copying or any other means, is strictly forbidden. Carr & Haslam All rights reserved. voters who facilitate their Inept politicians have ISSN 0112-3475 (print) ISSN 2350-3181 (online) short-sighted thinking. painted themselves into a corner. In Auckland, we have a port on Now all they can do is play a delaying which the country relies for import game and hope people forget the and export trade, something current position to quietly allow the which is important for an isolated port to get on with business. island nation. The recent folly of moving cars Somehow, politicians fail to to Northport is just silly. Assume understand this and elect to stand for a minute it was operationally in front of an ill-informed public possible. The added transport and who think developing skyscrapers congestion costs would be passed Find them with Jacanna's new and cafes is more important than directly to the public. supplying goods to New Zealand. Trucks every two-and-a-half * The irony of wanting to live in a minutes between Auckland and Global Tracking System (GTS) vibrant and developing Auckland Northport is a mindless imposition. while stifling the essential elements Those who point to KiwiRail fail to that sustain this is something I find account for the costs of connections hard to reconcile. to the port and through Auckland, Track your vehicles in real time anywhere in Interference has hobbled Ports and fail to allow for somewhere to of Auckland (POAL) ever since the unload cars once they get to the city the supply chain from Japan to your yard regional council bought its publicly so trucks can deliver them. owned shares and turned it into a KiwiRail puts the connection political football. costs in the billions, and then Prior to this, our port was there’s the need for rolling stock to Your Import Finance To find out more, contact [email protected] run with all the disciplines and carry 25,000 cars, trucks and heavy disclosure any public company machines per month in a timely has. Now it sits as a restricted manner. Specialists! and constricted toy, beaten into It took 28 years to build the submission by inept politicians. Waterview tunnels, so I doubt the Flexible import and floorplan finance for dealers To see what the port could comparatively mammoth task of Streamline your buying, and your cashflow have been we only have to look at moving the port will happen in the One finance facility / multiple suppliers - giving you the freedom www.jacanna.co.nz Tauranga, which has been allowed next 50 years. It would be nice if to choose how and when you buy, ship, and comply. to run as a public company with politicians thought of the nation’s Tel. +64 9 825 0888 financial results better than POAL. efficiency rather than their own Find out more: w blackbirdfinance.co.nz N 0800 000 999 Auckland now has a port with election prospects. *in partnership with Japan Forwarding Agency www.autofile.co.nz 3 news

[continued from page 1] members up to speed with the There have, have appropriate information should be available as changes for using the MVR. however, been some processes and long as the business seeking access For example, it has already told issues in getting the training in place to is a member of one of the approved them that – as an approved industry new system up and protect personal organisations or if it has individual body – they do not need to apply for running. information retrieved authorisation,” he emphasises. access separately, but the VIA needs “Even having from the MVR. “Dealers not covered by one their up-to-date trading details. requested information “These details of those mechanisms will have to Malcolm Yorston, membership from the NZTA’s S241 should only be rely on existing ‘confirm or deny’ and technical services manager, team as to what the accessed for provisions available through the says the VIA recommends members agency’s expectations ‘specified purposes’ government’s MotoChek service. Malcolm Yorston, of the VIA restrict access to the MVR to the of ‘representative under the published “For our MTA dealer members, sales or finance manager, and they organisations’ are, we’re still in terms and conditions of use,” Epps we advise it’s important they do should require that all sales staff the dark as to what our expected explains. “All staff should recognise what they can to ensure the person request the information from the obligations are,” says Yorston. and respect private owner presenting a trade-in has a legitimate authorised member by email. “We have sent out alerts to our information. connection to that vehicle.” “That way each request is filed membership expressing what we “All information requests via Epps says commonality between for audit purposes,” he told Autofile. understand it is trying to achieve the MVR can be tracked and any the “seller” presenting the car and “We understand and support what by analysing the gazette notice.” inappropriate use of private-owner the person recognised in the MVR the NZTA is trying to achieve with Greig Epps is industry relationship information will be treated seriously. is a simple – but important – part the restrictions as the revelations of manager at the Motor Trade “For our members, there is of the trade-in process because ‘gangs’ accessing information from Association (MTA), which is also an a requirement to comply with failure to adequately complete such the MVR through authorised users approved industry association. This applicable regulations for their checks could leave the dealer open is a cause for concern. status means its vehicle trader and sector. Failure can lead to internal to future disputes. “We note the agency has listed service station members can access disciplinary action by the MTA.” The MTA has been working to all organisations that can access the MVR without making individual Epps expects the process to ensure it keeps the NZTA updated the MVR on its website and believe applications. be seamless for MTA members on who its vehicle trader and each authorised person needs His association is advising its come November 1 as they exit the service station members are. a unique identifier to minimise members they should review existing class approval system. “The NZTA needs that unauthorised access.” internal systems to ensure they “The same name and address information to confirm 

Put yourself in the driver’s seat. Take control of your dealership with MotorWeb.

Driving your dealership shouldn’t be full of unpredictable twists, turns and bumps in the road. MotorWeb takes the hassle and risk out the everyday tasks so you can keep your eye on the road ahead and your foot firmly planted on business acceleration. MotorWeb provides the most detailed Vehicle Information Report – VIR™ and the most comprehensive suite of online motor vehicle trading tools in the market. 3 Innovative risk management tools when purchasing and financing vehicles. 3 Simplified compliance to the Motor Vehicle SalesAct 2003. 3 Fast online vehicle transactions with the NZTA. 3 Accurate vehicle documentation at the click of the mouse.

Ph: 0800 668 679 www.motorweb.co.nz

4 www.autofile.co.nz news

t authorisation when allowing Therefore, they will not have access to the MVR,” says Epps. continuous access. We encourage “We have found the NZTA to be everyone to check online at www. receptive to suggestions on how “Staff should nzta.govt.nz/s241.” the process should work from an recognise and The NZTA has previously industry point of view and haven’t extended its deadline twice for the experienced any problems through respect private new MVR system “to allow more time this process. for industry to assess whether they “Moving to a new system that owner information” need individual access or whether meets stricter privacy and access – Greig Epps, MTA there are other options more suitable requirements is complex, and we to their needs” – such as using the understand the agency has needed than expected, but we’re looking transport agency’s website. free and immediate confirmation of a to take time and even delay its forward to an outcome to reduce It adds: “We understand there name check if someone has a vehicle project to ensure all the parts any potential disruption that’s may be traders who haven’t applied to sell or trade. worked together. likely to take place. The new system or aren’t covered by a representative “Rather than extend for a third “Assuming the system works as is unlikely to be the final system. body. There are alternatives in place time, the agency decided it would planned, MTA members shouldn’t We see it as more of an initial to manage this. be best to apply additional resource experience any difference from the starting point.” “Organisations whose for the month prior and just beyond old access regime.” When Autofile checked on membership in an industry the October 31, 2017, deadline.” Mark Greenfield, general October 11, there were about 1,640 body has lapsed may experience It did this to ensure applications manager of Motorcentral, says companies and individuals with disruptions – such as one that could be processed before that date. the company has adapted its authorised access to the MVR. hasn’t applied for access because It normally allows eight weeks, dealership management system to Of those, around 640 were it’s a member of an industry body but this was reduced to four, cope with the changes and will be motor-vehicle traders compared that has applied on behalf of all its for its advising agencies – the able to provide solutions. to about 3,400 car dealers that are members but hasn’t realised their Ombudsman, Privacy Commissioner “One will be to those that registered in New Zealand. membership has lapsed. and Police Commissioner – to have approved access either Fuel suppliers, or service stations, “This would mean their have time to evaluate the NZTA’s independently or by way of made up the majority of the company name isn’t on the recommendation for granting or  approval under an industry approved access groups at 53 per authorised access register. declining an application. organisation or body, and also for cent followed by car dealers with [continued on page 6] those that aren’t approved,” he says. 39 per cent and financial service Speaking on behalf of the organisations with five per cent. National Auto Industry Technology The NZTA says it’s keeping an Association, Greenfield adds: “Our accurate record of those covered application to be an approved individually or by a representative happy industry organisation is still body. WITH YOUR CURRENT pending. We expect to hear the Car dealers can get this outcome of this soon. This would information through alternative ARE YOU VEHICLE SUPPLIER allow any members to continue to methods on a case-by-case basis ? have access. or by verifying known details “The process has been longer through a free check on the WHAT YOU GET WITH Guide to what’s happening Class authorisations have [for] vehicle traders, fuel suppliers, previously been granted for finance companies and insurers all traders, insurers, finance assist a decision being reached Reliability Stock Ready companies and petrol stations to more quickly.” First choice for NZ dealers foR Shipping access the MVR. They expire on Those who access MVR name for 20 years Extensive range of pre-purchased October 31. and address details through a stock available for shipping NOW Those previously covered portal will no longer be able to expeRience by one need to have their own so unless they are also a member Our buyers are knowledgeable about NZ dealers requirements tRue dealeR authorisation – or use one for an of an approved industry body WholeSale industry body they are a member or have applied for their own Fixed fee includes all Japan side: of – to continue getting names authorisation. choice transport, documents and taxes These portals include CarJam, 100,000 vehicles per week available and addresses. through our auction search engine Centrix, Equifax run by Veda The NZTA’s rules for accessing StRictly information are the same for all Advantage, Infolog, LemonCheck, dealeR only Motochek and MotorWeb, which peace of Mind approved industry bodies and All vehicles Ramp Inspected Heiwa Auto never sell or export vehicles individual applicants. is owned by Trade Me. before departure to private buyers However, why car dealers Standard access to details such as warrant of fitness and licence need to access personal details is contact: Kei Mikuriya different to fuel suppliers, finance expiry, stolen flags, odometer email: [email protected] companies and insurers. readings and so on are all still The NZTA says: “Standard terms available. www.heiwa-auto.co.nz

www.autofile.co.nz 5 news Lending advice for dealers he Financial Services responsible behaviour from either in which they calculate their fees The finance companies’ 24 per Federation (FSF) is urging the consumer’s or lender’s point of against these guidelines as a matter cent was greater than their share all car dealers and finance view given that finance providers of urgency.” of New Zealand’s credit market at Tproviders to follow the law and don’t tend to be in business for long According to the commission’s about two per cent. However, the guidelines when it comes to if their loans aren’t being repaid.” report, the four areas of lender proportion of CCCFA complaints arranging customers’ loans. Under the CCCFA, all finance conduct most under scrutiny in about them has dropped from 43 per The advice comes with providers – including car 2016/17 were: cent in 2015/16. the Commerce Commission dealers – must adhere to lender  Reasonable inquiries not being Continuing the trend observed highlighting issues with the responsibility principles. These, made by finance providers in 2015/16, specific lending for cars automotive and finance sectors in among other things, require lenders about borrowers’ needs and or generated a consistent number of its annual report, which also singles to be satisfied customers can abilities to pay, as set out in the complaints under the act. out lending practices that may Cases were diverse and related to be responsible for generating an new car finance offered by marques, increasing number of complaints. “Lenders should review credit arranged by car dealers from That said, it needs to be noted third-party lenders and specialist the majority of motor-vehicle the way in which they third-tier lenders. dealers and sales of their products calculate their fees Of the 25 complaints specifically comply with the requirements of recorded as relating to buying consumer and finance legislation. against guidelines as a vehicles, 11 were about lenders not The matters are raised in its matter of urgency” making reasonable inquiries about Consumer Issues Report for the borrowers’ circumstances or them not year ending June 30, 2017, which – Lyn McMorran, FSF having received required information covers complaints it has received before agreeing to loans. in regards to the Contracts and make payments without suffering responsible lending principles – The commission has been Consumer Finance Act (CCCFA) and substantial hardship. 54 complaints. told by budgeting advisers that Fair Trading Act (FTA). “They are also required to  Lenders potentially failing to “vulnerable consumers are often The commission says finance assist borrowers to reach informed properly disclose terms and being provided with vehicle loans companies continue to have decisions as to whether or not conditions before borrowers they are unable to repay”. complaint levels disproportionate to enter into agreements and agree to loans – 34 complaints. Some complainants have to their share of the New Zealand be reasonably aware of the  Repossession practices – described many charges levied by credit market, but this proportion full implications of doing so,” 10 complaints. some motor-vehicle lenders, such as has decreased. McMorran told Autofile.  People finding it difficult to application fees or balance requests, “With regard to motor-vehicle “We would suggest if lenders are apply for hardship protection – as “unreasonable”. financing specifically, trends in aware that a complaint has been 10 complaints. Overall, there were 31 credit-fee regards to complaints against these made to the commission against complaints relating to the CCCFA lenders are broadly similar to those them in respect of any of the above, These four issues accounted for with most about vehicle loans. against other finance companies,” they should review their processes. 45 per cent of the 242 CCCFA The commission has reminded says Lyn McMorran, executive Even if they think they might not complaints in 2016/17 – an increase lenders that contracts should not director of the FSF, which has more have a problem, this would be an of 22 per cent compared to the include unreasonable credit or than a dozen members related to appropriate response. equivalent in 2015/16. default fees. the automotive sector. “This also applies to their fees. The The three types of lenders most Providers must not make a “It is concerning to us that Commerce Commission published complained about were finance profit from these and have been vulnerable consumers are being its guidance to lenders on consumer companies with 59 complaints and barred from adding a margin onto provided with loans they are credit fees in light of the MTF- 24 per cent of the total, high-cost fees passed on from unrelated unable to repay. Sportzone High Court judgement. short-term finance providers with 33 third parties. “That would not seem to be “Lenders should review the way and motor-vehicle lenders on 25. The CCCFA’s responsible lending 

6 www.autofile.co.nz news

t principles, which came into play on logically in the consumer-credit space June 6, 2015, apply to all consumer at least – was lenders that process credit contracts. a larger volume of individual loans The onus rests with finance annually tended to have the largest providers to make reasonable number of complaints against them. inquiries to be satisfied lending is “What wasn’t made clear, however, affordable and meets borrowers’ was that these might have numbered needs. This means lenders must in single figures while the number of obtain details about customers’ loans they processed each year would financial situations before signing be in the tens of thousands. contracts. “They were, therefore, a much The CCCFA requires lenders to less significant percentage of provide clear and correct disclosure their overall lending than a similar of the terms and conditions of number of complaints against a borrowing, including information lender processing hundreds of about fees and interest. loans per annum. “We continue to receive “The fact the commission has complaints from consumers that listened to our concerns and has lenders are not sufficiently disclosing chosen this year not to name traders terms and conditions before about whom they have received consumers sign loan documents,” complaints – apart from one mobile notes the commission. trader it successfully prosecuted McMorran says: “The report under the Crimes Act – is pleasing.” talks about the fact that complaints relating to the CCCFA increased by NUMBERS IN PERSPECTIVE 22 per cent over the previous year, As an industry, motor-vehicle retail but it goes on to say this is partly and sales generated the third most fuelled by an increase in the number FTA complaints to the Commerce of complaint referrals from other Commission in 2016/17 with 359 or consumer agencies. 5.3 per cent out of the total of 6,798. “We are also pleased to hear these The telecommunications and agencies are encouraging consumers domestic appliance industries were to make complaints when they feel first and second with 603 and 8.9 they have been treated irresponsibly per cent and 403, or 5.9 per cent, by consumer finance providers. respectively. “We think the increase in Some 110 buyers complained complaints is a result of this and the quality – and, in some cases, increased consumer awareness of specifications – of vehicles were rights under the CCCFA since it was misrepresented by dealers. amended in 2015. This is good for “Industries, such as motor ensuring standards of responsible vehicle and domestic appliance behaviour are being adhered to.” retail, generate the most complaints Overall, the FSF is pleased with about potential misrepresentation the way information in the report has of goods,” states the commission. been presented. “The high value and importance “In previous years, the of goods such as cars make their commission has named traders accurate representation paramount about whom it has received the when consumers are choosing what largest number of complaints during to purchase. This in turn can cause the year,” says McMorran. greater detriment when the quality “Even though it has placed a of goods purchased isn’t satisfactory.” caveat around this, the fact is it hasn’t The latest National Consumer taken any action against traders as a Survey noted that, while most Kiwis result of these complaints. trusted businesses not to mislead “In our opinion, the caveat wasn’t them, 35 per cent of respondents sufficiently highlighted that it was stated they generally didn’t trust obvious to a reader of the paper those in motor-vehicle retail. and, therefore, naming the trader Complaints about car dealers would have adverse reputational were widespread across traders, consequences for it. “indicating issues across the “A further concern we had in country and industry”, while regard to naming traders – quite 55 per cent of complaints were [continued on page 8] www.autofile.co.nz 7 news Stacking up [continued from page 7] the numbers Motor vehicle lending CCCF Act 25 lending complaints The Commerce Commission has 2016/17 Motor vehicle Guarantees that officer of the MTA, told Autofile.

enerates a consistent number 44 or motor vehicles g ved in 2015, lending f 45 nt received complaints alleging sales ntinuing the trend obser year. Complai accompanied purchases – such “However, we are heartened the 110 Co omplaints in the 2016/17 financial c s, credit arranged of complaints under the CCCF Act, with 25 ered by brand name financier relate to new car finance off staff have misrepresented people’s narratives are diverse and s. rs and specialist third-tier lender as manufacturers’ warranties commission acknowledges very few ar dealers from third party lende by c tor vehicles, 11 were relating to the purchase of mo rights under the CGA in the past year. nts specifically recorded as rower and/or 111 Of the 25 complai rcumstances of the bor and automotive insurances complaints involve our members. reasonable enquiries about the ci efore agreeing to the about the lender not making formation from the lender b eceived the required in “We are receiving an increasing the borrower not having r – generated 60 complaints We also note many of the complaints ontract. credit c rovided with vehicle loans able consumers are often being p number of complaints about FTA rs have told us that vulner 112 Budgeting adviso y. in 2016/17, which raised don’t meet the threshold for inquiry t they are unable to repa tha tion fees or account balance issues, such as representations y fees (such as applica e complained that some of the man 113 Consumers hav easonable. or vehicle lenders are unr concerns that Consumer and are not pursued.” requests) charged by some mot about goods and services, and Guarantees Act (CGA) rights The MTA has promoted warranties and guarantees,” says were also misrepresented. awareness of new laws among commissioner Anna Rawlings. These complaints about its members and says this report “We are continuing to focus on car and appliance retailers serves as a reminder to the wider compliance with consumer credit were higher than any other sector about updating practices or laws. We will prioritise investigating irresponsible lending practices.” industry, which “could be facing the consequences. The commission received 7,270 due to the high-value, “Over the past 18 months, the complaints in 2016/17. Of these, technical goods that traders commission has taken enforcement 6,798 were about the FTA, 242 were in these sectors sell”. action against 15 traders – only one CCCFA-related and 230 focussed on The commission doesn’t was an MTA member,” says Pomare. the Commerce Act. directly enforce the CGA, but “This breach, like many of the There were 359 FTA complaints

44. the FTA states no person in others, related to the CIN displayed about motor-vehicle retail and 45. sales. In regards to the CCCFA, there tated. lender is conclusively s trade may make a false or in cars for sale.” were 59 complaints against finance misleading33 representation about a David Vinsen, chief executive of

eport 2016/17 companies and 25 against motor- The CommerceionC onsumer Issues R Commission says in its latest Commerce Commiss consumer’s rights under the CGA, Consumer Issues Report that fees charged VIA (the Imported Motor Vehicle vehicle lenders. by some car lenders are unreasonable which brings this issue under the Industry Association), says the Of the overall FTA complaints, commission’s remit. number of complaints need to be 1,492 were about pricing practices, made about different sellers. Potential misrepresentation of seen in perspective – there are 1,030 covered the representation Concerns were across the consumers’ rights regarding the CGA hundreds of thousands of vehicles of services, 925 were on the board – from new and second-hand has been a theme in complaints sold each year. representation of goods, and 694 car dealers, to online traders and about purchases with buyers saying “For there to be only 384 about warranties and guarantees. In regards to total CCCFA dealers concentrating on selling it can be difficult to obtain refunds, complaints specifically relating to complaints, 54 were for imported vehicles. repairs or replacements. dealers is a remarkably low number,” reasonable inquiries about lenders’ Historically, it has been noted In addition, some traders he says. “It shows me that – for the circumstances about disclosure of about 85 per cent of FTA motor- offering insurances or extended vast majority of cases – the industry terms, while there were 10 each for vehicle complaints involve non-Motor warranties on high-value goods is doing things properly, as it should. repossession and hardship matters. Trade Association (MTA) members. have failed to adequately explain “Dealers take their consumer Consumers have tended to the benefits additional to buyers’ responsibilities seriously. Training light of any breaches of consumer raise multiple issues in a single protection under the CGA. and oversight from insurance and law, or even ethical business complaint, such as absent consumer “Ideally there would be warranty service providers has standards, it does need to be information notices (CINs) or CCCFA no complaints about traders helped them raise their professional borne in mind that 384 complaints concerns, like perceived coercion to breaching the consumer laws,” standards over the past few years. out of 750,000 transactions is an sign financial documents. Craig Pomare, chief executive “While not wishing to make infinitesimal 0.48 per cent.”

FROM JAPAN TO NEW ZEALAND ON TIME, EVERY TIME

TOYOFUJI SHIPPING SCHEDULE JAPAN NEW ZEALAND Voyage Toyofuji vessels Moji Osaka Nagoya Yokohama Auckland Lyttelton Wellington Nelson Trans Future 6 99 – 18 Sep 19 Sep 23 Sep 12 Oct 14 Oct 16 Oct 17 Oct

Dream Orchid 02 9 Oct 10 Oct – 12 Oct 26 Oct – – –

Trans Future 7 99 – 2 Oct 3 Oct 7 Oct 26 Oct 28 Oct 30 Oct 31 Oct

Dream Diva 30 – 23 Oct 24 Oct 25 Oct 6 Nov – – –

Contact: Blain Paterson ph 09 358 5515 www.toyofujinz.co.nz

8 www.autofile.co.nz Driving great partnerships for over 30 years

Talk to us today about how we can add value to your business.

Your Motor Insurance PARTNER www.protecta.co.nz | [email protected] | 0800 776 832

www.autofile.co.nz 9 news Celebration for half-century taff past and present, clients, industry figures and Sir John Key have marked the 50th Sanniversary of Turners Car Auctions’ first official board meeting. The milestone in the auction trade was celebrated at a glittering party at Auckland’s War Memorial Museum on September 21. People who attended were taken through the company’s evolution since 1967 and gained an insight into where it’s heading. Todd Hunter, chief executive officer of Turners Automotive Group, and Greg Hedgepeth, CEO From left, Greg Hedgepeth, chief executive officer of the Turners Group NZ, former CEOs Jeff Wesley of Turners Group NZ, addressed and John Boswell, Sir John Key and Todd Hunter, CEO of Turners Automotive Group the crowd before Sir John recalled tales past. “While it may have appeared our journey has been a random road trip, it hasn’t,” said Hunter. “No company grows, innovates, evolves and prospers for 50 years by accident. “Fifty years ago, the average tenure of companies on the S&P 500 was 33 years. By 1990, it was 20. It’s forecast to shrink to 14 by 2026. About 50 per cent will be replaced over the next 10 years. Todd Hunter raises smiles on the faces of Turners’ Ian Curry, Turners staff outside Auckland Museum. From left, Matt Randell, “This is a reminder of a general Craig Robinson, Ben Nicholson and Chris Redwood Jonathan Sergel, Sean Wiggans, Shane Prince, Sonya Rose with her husband Andrew, David Karl and Adam Edmonds principle – a company cannot endure in the long term without 1,500 cars this way. reinventing itself.” “We have come a long way since Hunter highlighted former that first truck was sold at a Turners leaders of the business who made & Growers’ produce auction and we tough calls, such as John Boswell moved into the automotive market. who chose television advertising “We have sold more than 1.5 over floor painting and was the million cars sold to New Zealanders, driving force behind its national over 100,000 trucks and pieces of expansion. machinery and equipment, and And Jeff Wesley and Stuart half-a-million cars through our Sir John Key Turners’ Daniel Peet, Dion Jones, Andrew Ferguson (MTF), Clarke “who had the foresight to damaged vehicles channel. Brian Taylor and Ian Curry develop the supersite concept – “The future of motoring has and brand transformation, and The former Prime Minister said these were ballsy calls lesser people never been more exciting. With Turners ticks those boxes. one of his first cars was “an old-style wouldn’t have made”. your support, we are looking “I believe it is well-placed to lead 1100 Escort”. When he took it to a Hunter added: “You need people forward to moving New Zealand a paradigm shift in the remarketing nearby trader, “he said, ‘1300’ and I who are engaged and passionate. for another 50 years.” landscape for our vendor partners said, ‘no mate, it’s an 1100’. There are four who embody what it Hedgepeth said: “It gives me and end customers. “He said, ‘no, I’m offering you means to be a Turners ‘blue blood’ pleasure to share Turners reaching “This is something we need $1,300’. And I said ‘get stuffed, you person – Ben Nicholson, Craig the half-century. I believe only to do due to three factors – our Labour bugger’. Anyway, it was Robinson, Chris Redwood and Ian about three per cent of Kiwi ever-changing customer needs, red funnily enough and I took it to Curry. Between them, they have companies achieve this milestone. a competitive landscape and the Turners.” more than 120 years’ service. “When the opportunity onslaught of digitalisation.” Visit www.autofile.co.nz for “As Ian reminds me, once upon presented itself to join Turners, In his address, Sir John more on Hunter’s and Hedgepeth’s a time you would have got sacked it was an easy decision. I’m a congratulated Turners for its success speeches, Key’s address, including for selling a car outside of the self-confessed petrol-head who’s over five decades and entertained playing golf with Barack Obama, and auction. Last month we sold over passionate about innovation guests with his stories. photos from Turners’ big night.

10 www.autofile.co.nz We’ve got Electric Vehicles covered!

BEV REEV PHEV HEV

Battery Range-Extended Plug-in Hybrid Hybrid Electric Vehicles Electric Vehicles Electric Vehicles Electric Vehicles e.g. Nissan Leaf e.g. BMW i3 e.g. Mitsubishi Outlander e.g. Toyota Prius

Now you can offer your customers great Electric Mechanical Breakdown Insurance cover at a reasonable price – for all makes, models and types of electric vehicles.

Ask your Autosure Account Manager about our new Electric MBI Cover today.

www.autosure.co.nz | 0800 267 873 news Bank boosted by car loans eartland’s motor-vehicle officer, says: “The increase in Through its platform Open For net receivables grew profitability was driven by growth in Business, Heartland can provide strongly over the past receivables combined with a strong online decisions in about three financialH year, increasing by $72 net interest margin. Earnings for minutes after a short web-based million – or by 10 per cent – to 2017 resulted in a return on equity of application has been completed. $824.3m. 11.6 per cent, up from 11.1 per cent. “The traditional route for SMEs The bank, which has a significant “Our cost-to-income ratio to secure capital is to approach the network of dealers and partners in reduced and we were ranked as bank they hold their residential this sector, has posted net profit after having the strongest net interest mortgages with and borrow against tax of $60.8m for the year ending margin among our peers.” equity in the property, usually the June 30, up by 12 per cent on 2016. Impairment expense in the family home,” explains Greenslade. The company attributes its household division was up by $3.2m, Jeff Greenslade “Our approach is different. We “healthy results” to focusing on niche which was largely attributable to provide value through speed and products and distribution channels higher write-offs in personal and “Motor-vehicle lending was certainty during the origination that extend customer reach. vehicle loan books along with higher strong,” says Greenslade. “Our focus process, and make lending It saw growth of 14 per cent collective provisions from loan-book on new technology to improve the decisions based on factors related to across all divisions and an increase in growth of 13.8 per cent. speed of origination and auto- the business and its performance.” retail deposits of 13 per cent. Consumer net receivables decisioning is expected to have a Looking forward, the company Net operating income from grew by $112m, or 14 per cent, to positive impact in the coming year.” sees “excellent opportunities the consumer division – which $919.1m. This was not reflected Heartland’s focus is now for further growth”. Heartland includes vehicle and personal loans, in net operating income growth shifting to lending small-to- expects net after-tax profits for and lending through Harmoney – due to lower earning rates on medium enterprises (SMEs), of the year ending June 30, 2018, to increased by $1.9m, or by three per vehicle and personal loans, and which there are about 500,000 in be $65m-$68m with the potential cent, to $57.2m. less operating lease income on a New Zealand with about 70 per for acquisitions remaining a part Jeff Greenslade, chief executive smaller lease book. cent being sole traders. of its strategy. Recall effects low The Autotrader team he call-back of about 1.21 have little or no effect on used million new cars made and imports entering New Zealand,” says sold in Japan by Nissan Malcolm Yorston, technical services With extensive experience TMotor Co over the past three years manager of the VIA (Imported Motor in the car sales industry, is unlikely to have any noticeable Vehicle Industry Association). I can help you create impact on this country. “The vehicle compliance rule smart marketing solutions The company took the action requires all used imports undergo that get results. after it was discovered that final an invasive, rigorous entry- If you’d like to work vehicle inspections were carried out certification inspection process with someone who is as by unauthorised technicians. with safety-related components passionate about selling cars The call-back affects about 24 and systems checked to ensure as you are, give me a call! models made from October 2014 to they are ‘within safe tolerance of the September 2017 and includes top- manufacturers’ OEM specifications’. Jason sellers, such as the Serena and Note. “Because we have this robust All recalled vehicles will undergo entry-certification procedure in place, re-inspections for checks on issues, we don’t envisage any problems.” Robb Account Manager such as steering radius and braking An investigation has been 027 801 2312 and acceleration capabilities, at a launched by Nissan into how and [email protected] cost of about NZ$313m. why the inspections took place, and They have no quality issues and is expected to take about one month. need no replacement parts, the Passenger car registrations in company says, while new Nissans Japan account for roughly 10 per exported from Japan aren’t involved. cent of Nissan’s global sales. “We believe the recall for The company stresses there is unauthorised inspections of new no difference in quality between A cheap, fast, easy way to buy or sell cars Nissans made over the past three cars made for its domestic market years for the Japanese market will and those for export.

12 www.autofile.co.nz www.autofile.co.nz 13 news Company faces second audit trader is facing a external auditor – New Zealand 24-month stand-down Payroll Practitioners Association – from recruiting migrant to audit its systems. Its report and Aworkers after failing to comply with calculations were received by the employment standards. authorities on July 14 this year. And a second external audit In addition to arrears of of 2 Cheap Cars is currently being $20,835, the auditor’s report undertaken to ensure all current identified $251,503 in and former workers have received minimum wage and holiday their correct entitlements. pay owing to 2 Cheap Cars’ The action follows it being other previous and current ordered to pay a $70,000 penalty employees. These people have and being liable for upwards of been repaid with funds also going $250,000 in estimated arrears Nine employees of 2 Cheap Cars were into MBIE’s trust account for those following a Labour Inspectorate on temporary visas and “may have been who couldn’t be contacted. unfamiliar” with New Zealand employment law investigation. As conduct arising in this case The Employment Relations only just come to light with the occurred after the start of the Authority (ERA) made the order ERA’s full determination being Employment Relations Amendment after serious breaches of minimum published. records Act 2016, amendments applied – wage, holiday pay and record- The Labour Inspectorate’s for seven in particular section 133a, which keeping were uncovered. probe started on May 18, 2015, of the sampled outlines matters the ERA and After taking a sample of 12 when it visited 2 Cheap Cars’ retail employees weren’t court must consider when setting of 83 workers employed by the branches to audit its compliance compliant with section 81 of the penalties. business, the inspectorate found with employment standards “based Holidays Act (HA). These include the breach’s they were owed $20,835. on the basis of media reports”. The company also failed to nature and extent, whether it was However, the inspectorate, It obtained a list of staff over calculate and pay annual holiday in intentional, inadvertent or negligent, which falls under the remit of the two years, IR345 and IR348 forms, accordance with the HA – resulting the nature and extent of losses or Ministry for Business, Innovation holiday and leave records, employee in arrears of $15,533. damages, or gains made or losses and Employment (MBIE), says the agreements, pay records and 2 Cheap Cars didn’t pay, calculate avoided by the person in breach. systemic nature of the breaches payslips for 12 employees, manager and provide entitlements for public Other considerations are meant almost all of 2 Cheap Cars sales reports, and vehicle offer and holidays in accordance with the HA compensation payments, steps to employees were affected. sale agreements for three workers. for arrears of $4,697, nor provide avoid or mitigate adverse effects The company has subsequently These were analysed by the employment agreements to be of the breach, circumstances been placed on two-year stand- inspector, who found that 2 Cheap compliant with section 52 of the including the vulnerability of the down “from recruiting migrant Cars’ wage and time records failed HA for two people. worker and if previous breaches workers as a consequence to comply with section 130 of the And the company failed to pay have occurred. of not having complied with Employment Relations Act (ERA). three employees the minimum Both parties accepted the employment standards”. In addition, holiday and leave wage for every hour worked as set maximum penalty should be The full extent of the case has down in the Minimum Wage Act reserved for the most serious cases (MWA) for arrears of $605. and this claim didn’t fall into that By email, Eugene Williams, category, while the standard of Reaction to the case chief executive of 2 Cheap Cars, proof for imposing a penalty was worked, along with holiday and acknowledged the draft investigation on the balance of probabilities. The Labour Inspectorate says leave entitlements.” there is “no excuse” for employers report. He stated: “We will accept The inspector claimed penalties Eugene Williams, chief to not meet their obligations and your findings and move on from this, for 35 breaches. Of $20,835 in arrears executive officer of 2 Cheap Cars, – as the 2 Cheap Cars case shows hopefully with better systems.” identified, the annual holiday pay says: “This is a serious matter. – failure to do so can be costly. We didn’t have administration The company paid the arrears component was $15,533 – about 75 Regional manager Loua Ward structures in the place that we and leave entitlements as outlined per cent of the total. says: “Not only did the employer should have. breach the rights of people, in the inspector’s report on It was submitted 2 Cheap Cars “2 Cheap Cars has been on a it attempted to gain an unfair November 8, 2016. was liable to maximum penalties of growth curve over the past few advantage over law-abiding Given the systemic nature of $440,000 in respect of 22 breaches years and, while we don’t offer competitors. that as an excuse, it does explain the breaches, an improvement with each breach being liable to a “A number were migrant how the situation arose. notice was issued to 2 Cheap Cars penalty of up to $20,000. workers who may not have been “The important thing is paying aware of all their rights and on November 3 last year. This In its statement in reply, it back all arrears. We have put in entitlements. set out compliance steps with identified its non-compliance as place new payroll systems and more “Every worker in New Zealand most requiring it to audit pay and arising from rapid growth and administration structure to ensure must be paid at least the these mistakes aren’t repeated.” record-keeping practices. increase in turnover of 11,203.7 minimum wage for every hour 2 Cheap Cars engaged an per cent over five years. It accepted 

14 www.autofile.co.nz news

t systems were non-compliant and sample of 12 employees whose MBIE, including admitting liability stated it was rectifying this. records were analysed by the at the outset and proposing ways to While it was accepted record labour inspector, the systemic “While some deal with this matter in an effective inaccuracies and arrears might not breaches in relation to record- manner. 2 Cheap Cars also advised have been intentional, counsel keeping have resulted in wage and pay records its systems had been modified to submitted 2 Cheap Cars’ failures holiday pay arrears of $251,503 to ensure it was compliant. were negligent and caused the other 2 Cheap Cars employees.” existed, these “The parties acknowledged labour inspector difficulty in It was also noted there was an were clearly not penalties imposed should be in establishing if minimum code element of vulnerability present proportion to the amounts of money breaches had occurred. in nine workers, who were on accurate or fully unlawfully withheld from employees Difficulties associated with temporary visas. as a result of 2 Cheap Cars’ breaches poor records were identified in “Employees – as non-New compliant” and the circumstances in which they the independent auditor’s report, Zealand nationals or residents – – Eleanor Robinson, took place.” which described historical records may have been unfamiliar with [our] member of the ERA Both parties submitted the provided as “poor and recalculations employment law, their entitlements penalty of $70,000 was appropriate were required” and issues with under legislation and how to access undertaking the external audit. and arrears owed came to $20,835. employee records had a “major the information,” added Robinson. It had repaid arrears identified “Although this penalty exceeded impact” on its audit. The parties agreed the need for by the Labour Inspectorate and the level applied in some ERA Eleanor Robinson, member of deterrence was important, and that external auditor, and was making decisions, the parties submitted the ERA, said in her determination: 2 Cheap Cars’ obligation to ensure timely payment to workers subject the authority’s approach had been “While some pay records existed, it maintained an adequate system of the proceedings. diverse and the facts of this case these were clearly not accurate or of keeping records and ensure Robinson said: “Deficiencies were unusual,” said Robinson. fully compliant. effective administration was basic identified appear to be caused by “A penalty at this level was “Employers are expected and and fundamental. negligence rather than a deliberate proportionate and achieved considered to know minimum Mitigating factors for the attempt to exploit workers, and deterrence – for this employer and legal requirements in respect of financial penalty included 2 2 Cheap Cars is amending its generally for others.” employees, and adhere to them. Cheap Cars co-operating with the practices to the satisfaction of the 2 Cheap Cars also paid the Labour “While these proceedings investigation, including prompt labour inspector. Inspectorate’s filing fee of $71.56 and have been taken in relation to the acceptance of its findings, and “The company co-operated with $350 towards legal costs. WE WANT TO BUY VEHICLES! TOP DOLLARS PAID SAME DAY $$$

• Ford • Holden • Mazda • Toyota • Utes • Commercials • Sedans • SUV’s And anything else!

Call Reade – 021 539 091 [email protected] Cars Online NZ Ltd

www.autofile.co.nz 15 news Safety boost for global fleet ehicle Inspection New “This agreement – and the consistent customer experience in Zealand (VINZ) has gone work we have put into developing all markets. global after creating a a service delivery and reporting “VINZ was able Grant Webster, THL’s chief Vnew service to carry out random model – represents an opportunity to be innovative executive officer, says: “Quite safety checks of the international for VINZ to demonstrate our ability simply, the single biggest health vehicle fleet run by Tourism to provide customised inspection in providing a and safety risk in the RV industry is Holdings Ltd (THL). services on a global scale,” says moving vehicles. VINZ will carry out the Gordon Shaw, chief executive. global solution “We do all we can to ensure inspections on-site at THL facilities, “VINZ was able to be innovative for THL by the safety of our fleet and to give and provide the equipment and in providing a global solution for customers peace of mind along staff for each location. THL by the leverage we gained leverage we gained with other road users. The independent and randomly through our parent company JEVIC.” through our parent “This initiative is part of our selected tests form part of quality- Shaw told Autofile it took more commitment to having the safest control checks starting last month, than 12 months of development, company JEVIC” fleet of commercial motorhomes including complete vehicle services including a pilot programme, – Gordon Shaw on the road – in New Zealand and and checks by an on-site mechanic before both parties were happy for around the world.” team as each camper is returned to the audit to go ahead. to use best practices and not be VINZ and THL have a long- site and before it leaves. “The inspection process has been constrained by specific country standing partnership incorporating VINZ will provide the service in developed with THL to deliver a mix regulations.” entry certification for imported this country and Australia. It will of inspection outcomes,” he explains. The audit is part of THL’s efforts vehicles and on-site certificate of deliver the audits through other “Part of this is VINZ developing to ensure optimum safety and fitness testing. companies in the JEVIC Group, of the standard operating procedures compliance of all of its vehicles, Vehicles rented through Mighway, which VINZ is a subsidiary, in the and training of inspectors. provide better data about the THL’s peer-to-peer campervan hire US, UK and where it does not have “As this is not a regulatory fleet’s overall condition, and company, will also be part of the a direct presence. inspection, we have the freedom deliver a higher quality and more independent testing. Ten models aim for title he top 10 for this year’s New the market from lower-cost small Zealand Car of the Year has cars loaded with technology to been announced with one very practical and more expensive marqueT having two shots at the title. luxury vehicles,” she says. The shortlist of finalists consists “From this list, it’s clear car of the BMW 5 Series, Holden Astra, manufacturers are anticipating Honda Civic hatchback, Hyundai the market’s needs and producing Ioniq and Land Rover Discovery. vehicles to match.” ¥¥20,000 Other finalists are the Mazda As well as the finalists for the Agent fee campaign CX-5, Skoda Kodiaq, Subaru XV, and top gong, there will be best-in-class for the remainder of 2017 Suzuki’s Ignis and Swift. awards for micro-light, small- The AA and New Zealand compact, medium-large, and luxury Motoring Writers’ Guild will announce cars; small, medium, large and luxury the winner at Auckland’s Viaduct SUVs; utility, sports car, and electric Events Centre on December 12. vehicle or plug-in hybrid. The final 10 will now be The safest car for 2017 will be Our FREE service includes:  Auction bidding facility independently ranked on various based on ANCAP crash-test results.  Free storage for up to 30 days elements, such as value, design There’s also the people’s choice  Photos updated in My Stock page and quality. award. Voting for one of the top 10  Export documentation  Arrange shipping Stella Stocks, the AA’s general finalists starts on the AA’s website  Excellent security manager of motoring services, from November 1. believes the judges – members of Contact Kim Line We chat ViBeR Hyundai’s Ioniq Ph: +81 80 2401 7709 the guild and an AA representative – e: [email protected] have their work cut out. www.enhance-auctions.com “This year’s top 10 line-up Scan the QR code and Stay in touch represents a great Easy come, Easy buy! cross section of new ∙ 100% Dealer Direct ∙ One customer - one friendly staff cars available to

16 www.autofile.co.nz Generating more buyer referrals ustomer referrals play deal. Regardless of ensure the car is ready they had. This could be a friend, an important role in whether the car is for delivery prior to this family member, work colleague or maximising opportunities being bought for actually happening. hairdresser – pretty much anyone youC have from individual customers. $4,000 or $100,000, Give it a pre-delivery they come in contact with, so the They aren’t generally made it’s still a significant inspection to ensure potential is huge. or received lightly. When your investment and all promises have been You can deploy a range of customer refers your dealership commitment. met and there are no methods for remaining present to a friend, family member or Customers will be unexpected issues the in their minds. Some dealership someone in conversation, it tends excited about their MARK GREENFIELD customer will bring to management systems either have to carry some weight and be vehicles and you need Motorcentral your attention. customer relationship management respected by the person who is to foster this with them. (CRM) tools you can utilise or third being referred to you. When it comes to delivery, Keep in contact with buyers party ones you can export to. Also, this prospective referee this is where it’s easy to rest on post-sale. Your diligence in The success of this is actually customer is generally at the the sale and lose interest in the customer experience and the making sure you do something. stage of wanting to buy and your buyer. But if you want referrals, delivery process mentioned above This is why the more automated business has been provided with you need to kick it up another will set you and your dealership your system is the better, as an instant opportunity that it’s notch and deliver the car in a up well for referrals. It’s the it means you need no staff likely no other dealer or private manner that leaves the customer foundation towards building sales resources to keep in touch. seller will receive. feeling informed and confident from this part of your business. Some of the touchpoints with When it comes to referrals about driving away from your There’s not much point your new customer to consider there is a definite honeymoon dealership. keeping in contact with are “thanks for buying”, birthday period in the very first few weeks Whatever you do, don’t throw customers post-sale if you have messages, seasons greetings, of ownership, so it’s important them the keys and say “thanks”. given them a poor and easily warrant of fitness and registration you understand how you can Deliver the vehicle to them in forgettable experience. Get what’s reminders, and so on. maximise this for years to come. These all mean that over You want as many of your Recommendations by clients to the course of a year they have people they know have significant customers as possible to become worth to your business received two to four pieces your evangelists. of communication from your For this to happen, there dealership that are “soft”, are a couple of key areas you thoughtful, and or helpful. What need to ensure you get right I mean by “soft” is these aren’t otherwise referrals aren’t going about constant sales you have to be something you have much going on – they have their place. experience with at your dealership. It’s about remaining respectful and present, while varying Create memorable customer One happy Many new communication across texting experiences. This isn’t about customer = customers and emailing can be effective. being flashy, and rolling out the Motorcentral offers fully champagne and red carpet. It’s the sense of going over all of its covered above right first before automated CRM solutions with about treating your customer aspects, such as how to open implementing ways to keep in its marketing programmes for with respect and delivering good the bonnet, fuel cap, adjust the contact and your dealership in dealers. This makes increasing old-fashioned service that has the driver’s seats, fold down the rear their minds over years to come. customer referrals through after- client feeling listened to in the seats, open the boot, use the In that way, whenever they sales contact simple and easy. If buying process. controls and so on. hear of someone looking to buy you’d like to learn more, email You have to always remember Better still, because you’re a vehicle, you want to be the one [email protected] or call that a vehicle purchase is a big going to do this process, you better they mention and the experience us on 0800 623 687.

Anywhere. Anytime. Your most important dealership information accessible from any desktop, tablet or mobile device. Faster. Easier. Smarter.

0800 623 687 www.motorcentral.co.nz

www.autofile.co.nz 17 tech report

Talk to the specialists about entry certification - fast, efficient, professional Vehicle Inspection NZ 0800 GO VINZ (468 469) www.vinz.co.nz Change in wind for ownership isruption is a word that’s Several original In a likely mixed to them and rent one for other being so overused it has equipment model, people would purposes. lost all meaning. manufacturers still be able to own There will be challenges in DOriginally it was intended to (OEMs) have recently vehicles they want adopting the mixed model, mean a change in thinking so announced their and would make them public acceptance being the most radical that current business models readiness to make available for rent when obvious as well as achieving a would be shaken, if not destroyed. vehicles with level-four not scheduled for critical mass of vehicles to meet Now everyone who aims autonomy built in. These use. This allows the any purpose. There are businesses for change wants to classify companies say the Kit Wilkerson consumer to enjoy the trying to overcome these issues. Policy adviser and analyst themselves as a disruptor, their technology is ready, and [email protected] benefits and freedom of New Zealand is uniquely change as a disruption. they are simply waiting the current model, but qualified for implementing a One place where experts do for regulation and improves the efficiency mixed-ownership model because agree that disruption is in progress is legislation to catch up. of resource use by we already have in-service testing. in the definition of ownership. A new Where this news gets allowing others to access them As is, we could require any “shared economy” has been taking interesting is where this when they need them. vehicle participating to have an up- root – an idea that has the potential announcement is paired with a People are currently forced to to-date certificate of fitness (COF) of ending traditional models of discussion on whether they intend consider fulfilling rare intended as rentals have at the moment. ownership and use. Contrary to how to sell them to the public. uses when buying – even if the Requiring more vehicles to have this issue has been presented, this Most OEMs have begun needs of that use are counter to COFs versus warrants of fitness isn’t necessarily a binary option. investing heavily in businesses everyday use. might also positively impact on Just considering vehicle such as Lyft and Uber. A potential Someone, for instance, might the fleet by forcing the retirement ownership, there is the current conclusion of this could see OEMs purchase a ute to tow a boat a of safety and efficiency gross system in which most people providing vehicles for mobility-as- few times a year. For the rest of offenders. own their personal vehicles. This service fleets. We may soon see the the 12 months, he or she is forced In an increasingly connected model of ownership has many end of selling new cars. to commute to and from work in world, it will also become easier benefits, including convenience As I previously mentioned, that ute when a more efficient car to implement more flexible and and freedom. To many, owning a however, the options need not be would suit. granular systems. For instance, vehicle is a status marker. one or the other. There is a mixed In the mixed model, people insurance schemes could allow On the other side, we have path that combines the benefits can buy the vehicle they want for shared cars to be covered by the zero-ownership model. In this of both. whatever purpose makes sense different policies at different times system, which many analysts think and in different locations. Even a Tesla can become cost neutral is the direction we’re moving to, in a mixed-ownership model In places such as California, most consumers don’t own their where similar systems are working, own vehicles. many drivers find they can afford Options of what this might much nicer vehicles because they look like are plentiful – everything can use the income from sharing from a public vehicle network them to cover their payments. In to privately owned fleets that many cases even a Tesla becomes a are rented when needed. In any cost-neutral proposition. version, the defining characteristic Since people will always buy is that consumers don’t own cars. the best car they can afford, we The zero-ownership model also might find that a system like this has many benefits. Perhaps most can significantly impact the nature importantly, it allows the most of our fleet by allowing consumers optimal use of resources. access to much better vehicles.

SpecialiStS in pre-Shipment vehicle inSpectionS www.jevic.co.nz ph 09 966 1779

18 www.autofile.co.nz new cars Visions for a greener future he wraps came off more than 100 production cars, concepts and projects embracingT hybrids, hydrogen fuel- cell propulsion and electric vehicles (EVs) at Frankfurt Motor Show. Mercedes-Benz used the event to unveil the world’s first plug-in hybrid production car to combine battery power with a hydrogen fuel cell. Dubbed as a family-friendly EV with a range of up to 437km, the GLC F-Cell will be an alternative to an all- electric GLC. Production is slated to start in Germany in late 2019. Mercedes-Benz’s GLC F-Cell Fast refuelling is hydrogen’s advantage over pure EVs, but lack of infrastructure compared with electricity is the hurdle. Other fuel-cell vehicles – such as the Honda Clarity, Toyota Mirai, Audi H-tron and Hyundai Tucson Fuel Cell – run only on hydrogen- The Toyota C-HR Hy-Power Honda’s Urban EV fuelled electricity, but the GLC F-Cell adds a 13.8kWh lithium- ion battery for 49km of driving before the fuel cell kicks in. For shorter trips, drivers will be able to charge it from a home socket or public charger while only filling the twin carbon-fibre hydrogen fuel tanks – holding 4.4kg of gas – on longer journeys. They can be topped up in three minutes, while the battery can be charged in 90 minutes on high charge. The electric motor driving BMW’s i Vision Dynamics the rear wheels produces 147kW of power and 350Nm of torque. The vehicle will draw waste heat account for two-thirds of its global OPTIONS FOR POWER Mercedes-Benz claims the from the fuel cell to help warm the sales by 2030, led by the European Toyota revealed its C-HR Hy-Power SUV’s fuel-cell system is 40 per car on cold days, while cooling is market reaching this level five concept to preview its “strategic cent more efficient than what’s in all-electric. years earlier. future development of high- the 2010 B-Class F-Cell and 30 per While the concept’s technology performance hybrid options” to be cent more compact. DESIGN SIMPLIFIED may be fresh, Honda has gone for announced next year. The drive system has four Honda’s Urban EV Concept shows a simplified design with its exterior It says the car uses a system modes. In hybrid, the electric off battery technology for a almost being a throwback to its “that offers more power and motor feeds from the battery and fully electric production vehicle N360 hatchback from the 1960s. performance” than the 90kW cell with the latter operating in its expected to be on sale by 2019. The Urban EV has a low stance power output of the petrol-electric optimum efficiency range. Its powertrain will include a with minimal overhangs, flared drivetrain in its C-HR and Prius. In f-cell mode, it draws power lightweight and high-density wheel arches and multi-spoke It adds the lightly tweaked from the fuel cell to reserve battery battery pack, “integrated heat body-coloured wheels in beige. concept with brighter colours and power. In battery mode, the car runs management”. It will be built in The front fascia features ringed trim “signifies the presence of a off the battery. The fuel cell tops up right-hand drive and launch first LED lights and the marque’s more powerful hybrid powertrain”. the battery in charge mode while in Europe in two years’ time before emblem are finished in blue – a “It’s our ambition to provide driving to create reserves for hill elsewhere is considered. styling feature to be adopted for all core models with a choice of two climbs or fast driving. The marque believes EVs will of its EVs. [continued on page 21]

www.autofile.co.nz 19 News in brief Vehicles wanted Car manufacturers driving forward alliance Renault, Nissan and Mitsubishi Motors are strengthening their co- dealers Buying now operation to accelerate the use of common platforms, powertrains and new technologies. Known as Alliance 2022, they anticipate total annual sales will exceed 14 million units with nine million based on four common platforms. VEHICLES WANTED It plans a major expansion in shared electric vehicle (EV) technologies, All Audi, Porsche, Jaguar, Land Rover and Volvo Models alongside developing and deploying advanced autonomous drive systems, vehicle connectivity and mobility services. Twelve new EVs will be launched by 2022, while 40 will be introduced with different levels of autonomy. Robo-vehicle ride-hailing services will Jeff Dacombe . 021 532 355 . jeff[email protected] feature strongly. Call for more safety features to be available The AA says buyers of new light cars Mercedes-Benz pre-owned vehicles wanted. have plenty of safe picks to choose from. Jeremy Spicer - Dealer Principal 027 700 0077 [email protected] The Kia Rio, pictured, which hit the market earlier this year, and higher spec models of Suzuki’s Swift – the GL Auto, GLX and RS Auto – have scooped five-star ANCAP ratings. Mercedes-Benz Botany 279 Ti Rakau Drive, Botany. 09 535 8889 www.mbbotany.co.nz The GL manual achieved four stars after falling short of safety-assist technologies needed for a top rating. To advertise here, contact: Stella Stocks, the AA’s general manager of motoring services, says: “It’s disappointing the Rio features crash-preventing technologies only [email protected] or ph 021 455 775 available on variants in Europe. We would like New Zealand drivers [to have] the same degree of crash-prevention technologies – if not as standard, then as an option.” Supercars’ home opens Industry members step up for regional honours Mercedes-Benz Botany has scooped the top prize at the Motor Trade amborghini has opened its Greg Brinck, general manager at Association’s northern region annual awards. new Auckland showroom Lamborghini Auckland, adds: “We’ve Dealer principal Jeremy Spicer accepted the overall and best franchise boasting its revamped had impressive growth of 16.7 per awards at a function at Auckland Museum. corporateL design. cent in sales year to date. We are Other winners included VTNZ for best marketing, Pearce Brothers’ high- It’s being operated by the committed to investing in better quality vehicle centre for best used car dealership, Cyclespot was best marque’s dealer partner at the Giltrap design for our brand space.” motorcycle dealership and Giltrap Audi’s Anton Hamelmann was judged Group’s headquarters in Grey Lynn. The showroom’s all-glass exterior to be top automotive apprentice. The facility reflects the need for includes the marque’s bull logo that extra space as Lamborghini expands glows at night. Deal struck on trade between Japan and Europe its model line-up with its “super It houses the full range of The Japan Automobile Manufacturers Association (JAMA) has welcomed sports utility vehicle” due to be models, including the Aventador an agreement in principle for negotiations to establish an economic unveiled in December. S Roadster, while the Huracán partnership agreement with the EU. Launched in April 2013, talks have “Lamborghini is a strong Performante made its Kiwi debut been long and rigorous. brand,” says its chairman, Stefano at the opening ceremony on “The expansion of free trade is of critical importance to the Japanese Domenicali. “Our new dealership September 21. automobile industry,” says JAMA. “Economic co-operation between the EU and environment is a tangible Inside, a configuration system can Japan is significant. They account for more than 30 per cent of world trade. demonstration of this. guide customers in specifying their “We applaud the agreement to eliminate tariffs on vehicles and auto “It’s important we continue to cars, product areas have samples of parts exported to the EU, thereby ensuring a level playing field for our build a strong dealer network that exterior and interior finishes, and industry there.” communicates our brand in the way video walls give an insight into the we look and operate.” world of Lamborghini. Marque’s customer centre takes out national gong Toyota New Zealand’s customer dialogue centre has won the national supreme diamond honour at this year’s CRM Awards. The award was for the best service offered by a call centre with less than 50 staff. The operation in Palmerston North also won the gong for top automotive call centre, while Aaron Wheeler was one of the five top “favourite” reps receiving calls.

20 www.autofile.co.nz new cars

Audi’s Aicon Renault’s Symbioz

hybrid powertrains,” says Toyota. it will offer 25 electrified models by concept can deliver a 500kW, so occupants can rotate their seats “One will provide efficiency and 2025 with 12 being full EVs. rear-wheel drive from its two and face rear passengers. fuel economy, like in our current electric motors, accelerate from The Symbioz has been developed offer. The second will build on this, STEERING WHEEL OUT 0-100kph in about six seconds in with high-tech companies, such and add more power and a more Audi has previewed its level-five high-performance mode and, in as Ubisoft, Devialet, LG, IAV, Sanef dynamic driving character.” fully autonomous future with its “well-being” comfort mode, can and Tomtom. The C-HR Hy-Power mixes a dark Aicon, which does away with the reach 500km on a full charge. Renault and other EV makers carbon matte-silver exterior with conventional steering wheel and While on the road, the Symbioz are already close to implementing gloss-black elements on the front pedals for self-driving experience. also connects with other vehicles Symbioz-style smart energy-sharing lip spoiler, wheel-arch flares, 20- Powered by four electric motors, and infrastructure as part of its solutions between cars, homes and inch alloy wheel inserts, side skirts it features a combined output of autonomous capability, which when the power grid. Visit www.autofile. and rear roofline with spoiler. 260kW and 550Nm with a range of enabled causes the dashboard, co.nz for more news from last 700-800km. steering wheel and pedals to retract month’s show in Frankfurt. EXPANDING RANGE Audi claims the Aicon can BMW’s i Vision Dynamics will soon recharge to 80 per cent capacity be a fully electric model positioned in 30 minutes, while its on-board between the i3 and i8. The four- artificial-intelligence system can door gran coupe concept has a drive itself to a charging station – Vehicles wanted 600km range, a top speed of more all thanks to its wireless charging than 200kph and will make the abilities and 800-volt system. 0-100kph dash in four seconds. With each motor driving a Mercedes Benz The marque estimates the wheel, the car has an electronically Volkswagen start of the next decade to launch controlled all-wheel drive and the car, which it says will hold steering, and a damper suspension Nissan broader appeal than its two and pneumatic spring set-up with Lexus current i models. electric actuators to counteract The concept moves forward body roll. BMW last year’s Vision Next 100 in terms Positioned around the Audi of styling with its design elements hexagonal single-frame front grille, including a fresh take on BMW’s which will feature on future Audi Toyota Kia kidney grille, which no longer EVs, are large light fields with more Chrysler needs to function as an air intake than 600 pixels arranged to light for the engine compartment up parts of the road. Jeep because it’s an EV. Paired to a new LED lighting Dodge Sensors underneath hint at system, the Aicon will use a laser the higher autonomous-driving and radar sensor system to spot Skoda capability to be built into the vehicle. oncoming obstacles in complete Volvo From the side, the i Vision darkness. Dynamics has an almost We are always looking to purchase late model symmetrical front and rear GETTING CONNECTED NZ New cars aNd commercials window design that BMW says Renault’s glass-domed Symbioz ensures all passengers have a presents its vision of mobility by Paul Curin 0274 333 303 [email protected] good view out, which will become 2030 and how vehicles may become more important in an autonomous integrated with owners’ homes. driving future. In addition to level-four miles motor group BMW announced last month that autonomous capability, the

www.autofile.co.nz 21 Photo: Todd Eyre Todd Photo:

Great working in car industry

fter six months as In addition to his previous role, you will get referrals and repeat Taranaki, grew up in Kerikeri and managing director of Hodge has worked with dealers as business. left the small town in 1982 to study Mazda Motors New business development manager, “It comes from the dealers accounting and finance for two AZealand, David Hodge has settled and has been responsible for the and we have a great relationship years in Auckland at what’s now into the role. marque’s human resources and IT with our dealers. We treat them as known as AUT. “Some days are more challenging departments. primary customers, and celebrate Hodge secured a job with than others, but every day is “Andrew was open about how and work with them.” UEB Industries, which was a wool different. You don’t know what’s he managed things and that has Hodge recently completed a trader, and packaging company going to happen when you go made it much easier to move into tour of every Mazda franchise in and manufacturer of Bremworth to work in the morning. I love the my new role,” says Hodge. New Zealand, and says dealers and Carpets while studying part-time. industry and it’s great to be part of it.” “But there have been quite their staff were interested to learn His second job was at Feltex Hodge – previously its financial a few surprises, such as the more about his background. Carpets for 10 years until 1995. controller – has been with the large amount of customer He was born in Hawera in South A six-month break from work  company since 1998 and told communication. There are emails, Autofile in March he was excited letters and website inquiries that about his appointment. need responses from someone, and He took over as MD from it often ends up on my desk.” Andrew Clearwater, who retired Ensuring that every customer after 25 years with the marque. has an “outstanding brand Hodge has also assumed experience” is the most important his predecessor’s position part of the job. as chairman of the Mazda “Your product only gets you so Foundation while Clearwater has far,” he explains. “You must be fully The creatively wrapped CX-9s and CX-5 supplied to the World Of Wearable Art as part of Mazda NZ being a major partner of the event stayed on as a trustee. engaged with customers. Then

Machine and its name was painted cause some traffic chaos.” two years ago, as “beautiful – it On the road on the back. It was a great car and I Hodge says his dream car is would be fantastic if it was made David Hodge’s first and only owned it for about three years. Mazda’s new rotary-powered available to the public”. privately owned car was a 1970 “I’m not very mechanically concept car, which will be shown Hodge recalls going to Tokyo in bright green VW Beetle he bought minded, so if things broke they at Tokyo Motor Show at the end of 2001 just before the Mazda 6 was from a second-hand car dealer in were never fixed. It even caught October. launched. “The show was huge Ponsonby in 1984. fire on Gillies Ave. The fire service He describes Mazda’s RX Vision, back then and it was a real eye- “It was called the Green came and put it out, although it did the concept shown at the event opener for me.” His current drive is a machine- Hodge’s everyday driver is an MX5-RF grey Mazda MX5-RF with a retractable hardtop.

22 www.autofile.co.nz t followed. He headed off to London, and autonomous braking already travelled across Europe and the “The four to five-year becoming standard. It’s the Middle East, and ended up in vehicle taking control, but part of Kathmandu. model cycle doesn’t the joy of driving is being able to “I have a lot of great memories cut it anymore. control it.” from that trip. I was fascinated in Hodge stresses the Mazda Iran by the large number of Hillman You need an upgrade brand is the most valuable Hunters on the roads. It seemed to every year” asset and it’s his job to ensure it be the only make of car there. In – David Hodge continues to improve within the India, it was the Morris Oxford.” local market. After returning to New Zealand, “We are about 15th in the world Hodge was doing contract work in terms of production with most of for Feltex when he saw a job our vehicles coming out of Japan.” advertised with Mazda. “All I saw at Hodge believes the shift the time was that every second car towards electric vehicles will be here was a Mazda.” significant, “but just like every A recent perk of the job was a other change we will embrace it”. prime seat at Wellington’s annual He adds: “Customers will international design competition, determine the path the industry the World Of Wearable Arts takes. Mazda is in a good place. (WOW), for prize-giving night on New cars are getting more September 22. efficient and CO2 emissions are Mazda recently became a major Eyre Todd Photo: going down.” partner of the event. It attracts our vehicles into the realm of art.” need an upgrade every year. A lot However, new car prices haven’t hundreds of entries from more The marque provided three of the changes are safety features changed. “There is zero inflation in than 40 countries and about 60,000 branded Mazdas – two CX-9s and a and technology. the new vehicle industry. Margins people attend its three-week run. CX-5 – to be used at the event. “We are heading towards get squeezed and you have to be Hodge says Mazda is “thrilled “We had the red CX-5 outside autonomy with technology such more efficient at what you do to to be partnering with WOW”, the venue with its own WOW as radar cruise control, lane assist maintain profit levels.” whose three positioning lines – be design covering the back of the car.  passionate, be inspired, be WOW- Our brands intertwine well.” ed – reflect the marque’s approach After almost two decades in to creating vehicles. the industry, Hodge says every “It’s an awesome show, and puts year brings changes to vehicle NYK VEHICLE New Zealand on the map due to its technology, design and safety EXPRESS SERVICE quality and works of art. features. “While a car’s design features “The level of specs on new cars are nowhere near as elaborate and has increased massively during the fantastical as WOW’s creations, the past five years. The same thing will Reliable fortnightly importance of imagination and happen over the next five years. vehicle logistics innovative design are key. “The four to five-year model service JAPAN to NZ “These qualities help elevate cycle doesn’t cut it any more. You PORT TO PORT / When talking to Autofile at the and he plays indoor cricket for DOOR TO DOOR start of October, he had only been the Mazda Zoombastics team. to Auckland, Christchurch, driving it for a week. “It’s a fantastic This is “great fun and a chance and I’m really enjoying it.” to mingle with staff”, while Wellington, and Nelson When Hodge isn’t working, participating in park runs on he loves watching his two Saturday mornings “is a good teenage children play hockey way to start the weekend”. Full MPI inspection service from Kawasaki, The dream car - Osaka, Nagoya and Moji a Mazda RX-Vision

SUN PHOENIX CO.,LTD. + Marine Insurance available For eFFIcIent custoMer Focused servIce contact NYK Auckland Branch 0800 695 546 Christchurch Branch 0800 695 2424 email: [email protected]

www.autofile.co.nz 23 newslooking back The month that was.... October With more than 30 years of history, Autofile delves into the past to see which stories previously made headlines October 11, 1999 October 17, 2003 General Motors to buy dealerships Used imports ‘slowing’ technology Reports from the US indicated that General The head of New Zealand’s market-leading Motors (GM) had set up a business unit to new car distributor took a hefty swipe at used buy car dealerships in top American market imports. areas, and would spend the next 10 years The country’s heavy reliance on importing buying between five and 10 per cent of the used vehicles to renew its national fleet was dealerships in those locations. adding to the task of meeting Kyoto Protocol It would mean GM selling between 12 and targets, said Bob Field, Toyota NZ executive 15 per cent of its cars and trucks through chairman. its own dealers. The move into car retailing Speaking at the launch of the country’s followed that of Ford Motor Company, which had been forming first hybrid petrol-electric car, the Prius, Field joint-venture companies with dealers in a city. said two out of every three cars coming onto Kiwi roads were now used By joining together, they hoped to reduce the cost of selling vehicles imports. by cutting duplication of facilities and resources across all dealerships. He said the average age of used imports was increasing and that The “auto collection” stores had opened in five US cities with mixed access to older vehicles came with an environmental cost, which results. One was established in Auckland and combined all Ford included a delay in new fuel and exhaust-emission technology coming dealerships in the metro area. into the country. Field blamed low fuel prices for our high number of Don Bowden, managing director of Holden NZ, said: “We have no plans non-efficient large cars and four-wheel drives. whatsoever of moving into the retail area in New Zealand. The situation “If petrol prices were higher, people would more seriously consider in the States is a little different because there are some very big groups driving a fuel-efficient, one-litre car for city commuting and would hire a of dealerships that are independently owned, such as AutoNation and V8 four-wheel-drive monster for the once-a-year skiing trip.” United Auto Group.” He said many people in the motor industry believed that fossil-fuel supplies would remain plentiful for another decade or more and then run out quickly, causing massive increases in prices and, panic switching Every vehicle dealership to new technology and other forms of energy. The two biggest selling new vehicles in New Zealand in 2003 were large in New Zealand four-litre cars and the top-selling used imports were four-wheel drives.

should own this book October 14, 2005 Online company motors into market Two years after exploding onto the car auction scene in 2003, Trade Me Motors announced plans to challenge traditional dealer-only auctioneers in what it saw as “the lucrative wholesale market”. The new operation had the potential to take business away from existing auction houses, such as Turners and Hammer. After launching with 5,000 cars at an average price of $5,000, Trade Me now had 32,000 cars

The pioneering spirit of used imported car dealers, at an average of $11,000. In 2005, the site claimed to facilitate the sale of from the early days to modern era 300 cars daily. Trade Me founder and general manager, Sam Morgan, said there was What “they” threw at the industry to try to shut it down - room in the market for an online platform on which importers – both the politics, the barriers, big corporates against small business new and used – could list stock for dealers. the fun, the antics How the used import industry thrived - “There is clearly a market online for people who are importing cars and, most of all, the will to make a buck but prefer to sell into the dealer network through auction houses because of the Consumer Guarantees Act,” he said. Half-cuts, double invoicing, speedos, emissions, seatbelts, frontal impact, legislative change. It’s the history of your industry and it’s all in... Morgan said dealers paid about $350 per car to auction through a From the rising sun to the long white cloud traditional auction house. “We think we can offer equally good service for just $99 per car.” BUY IT NOW John Boswell, managing director of Hammer Auctions, said: “Online To order visit autofile.co.nz/book and fill in the order form or call Brian McCutcheon on 021 455 775 is the channel of the future, but it’s still a case of how much of a risk Profits from the sale of the book will go to not-for-profit organisations dealers are prepared to take.”

24 www.autofile.co.nz Shine bright

Attract more attention with Super Feature listings.

Super Feature

MAXIMUM 1.5 x 208% EXPOSURE more Watchlist adds increase in 3-image than a Basic listings. average views. showcase.

Get in touch with your account manager for details | [email protected] | 0800 428 862

All stats are based on Trade Me site statistics, August 2017. Super Feature only displays 3 photos at the same time in the carousel. Super Feature applies for 1 month minimum. www.autofile.co.nz 25 Industry movers NZ labour market report

WARREN BROWN has been appointed as chief Annual net migration market trends manager, says: “The executive officer and president of Mitsubishi Motors increased in the August 2017 year, month saw increases in online New Zealand. according to Statistics New Zealand. adverts across a wide range of He replaces Tomoki Yanagawa, who has returned The total for the month was 72,100 industries, occupations, regions and to Mitsubishi Motors Corporation’s head office in compared to 69,100 in the August skill levels reflecting the continuing Tokyo to become general manager of its America and 2016 year. high demand for labour.” Oceania division. Migrant arrivals reached 132,200, The largest increases by Brown has 22 years’ experience with the company. Having started which was a new annual record, and occupation group were for as marketing co-ordinator in 1987, he progressed to senior marketing their departures came in at 60,100 machinery drivers – up by two per co-ordinator, manager of business development, national fleet sales for the year ending August 2017. cent, and technicians and trades and national sales, general manager of sales and marketing, company “The biggest increase in workers – up one per cent. director and chief operating officer. migrant arrivals were from South Vacancies increased in all 10 Africa and the UK,” regions over the MARK REES has been appointed to Trade Me’s says Peter Dolan, “The month saw month, with the executive team as chief product and technology officer. population statistics biggest jump Rees makes the move from Xero, where he held senior manager for increases in online of two per cent technology roles over the past four years, including Stats NZ. adverts across being recorded for his most recent being general manager product “The biggest Nelson, Tasman – small business. Before that, he was chief technology officer at decrease was from a wide range Marlborough and Microsoft NZ. India, which was of industries, West Coast. Jon Macdonald, chief executive officer of Trade Me, says: “This new down 2,600 to 9,200. occupations, MBIE’s report role brings together three key elements for us – technology, product This was due to a monitors changes development and making the most of our data.” decrease in student regions and skill in job adverts from migrant arrivals.” levels reflecting four internet job EMMA MULLANE has joined Nissan Financial For the boards – Seek, Services as general manager for New Zealand. 12-month period, the continuing Trade Me Jobs, the With the successful launch of Mitsubishi Motors net migration was high demand for Education Gazette Financial Services in July, she is now responsible for mostly driven by and KiwiHealth. both Nissan and Mitsubishi. non-New Zealand labour” It says details Mullane has been in the industry for 17 years and has spent 13 of citizens. They - Nita Zodgekar, MBIE on vacancies is those with Mercedes-Benz Financial Services. provided this country with a net an important indicator of labour gain of 73,500 migrants, which demand, which provides information MARK GILBERT will continue as chairman of the compared with 71,700 in the August about economic changes. Motorcycle Safety Advisory Council for another 2016 year. According to latest data from two years. The migration of Kiwis saw a net Seek Employment Trends, when He is joined by current members Alan Petrie, David loss of 1,500 migrants compared with it came to the major regions White and Johan Bosch, who have been reappointed the net loss of 2,600 in the August Wellington recorded the strongest for the same length of time. 2016 year. Arrivals and departures increase in job ads on the website ACC Minister Michael Woodhouse says the council has a vital role in of non-New Zealand citizens have during August with year-on-year advising ACC on initiatives that will make motorcycling safer. increased from a year ago. growth hitting 15.4 per cent. Woodhouse says: “They will ensure stability and continuity on the Incoming non-Kiwis increased “Fuelling this uplift were council, and allow for important work to gain further momentum.” from 94,000 in the August 2016 year industries such as information The council is funded by the motorcycle safety levy, which is to 100,000 for the same period of and communication technology collected from riders when they register two-wheelers. It generates this year, while their departures rose – up by seven per cent year on about $1.8 million a year. from 22,300 to 26,500 over the same year, administration and office timescale. support – up nine per cent, and LAUCHLAN McINTOSH has been elected Meanwhile, the numbers of government and defence – up chairman of Global NCAP to replace Max Mosley, online job adverts were steady with nine per cent,” says Janet Faulding, who has retired. an increase of 0.4 per cent in August general manager of Seek NZ. Wendy Machin, who currently chairs ANCAP, says: 2017 and 10 per cent over the year, Canterbury has been recovering “Lauchlan has been a dedicated advocate for road according to the Ministry of Business, steadily since March and this safety for decades. Innovation and Employment (MBIE). continued in August with job ads “As a member of the Global NCAP’s board of trustees since its The biggest increases in such rising by 9.2 per cent year on year. formation, he has been pivotal in encouraging collaboration among listings were in construction and Trades and services, and NCAPs. His appointment as chairman will now accelerate this.” engineering, up by 1.3 per cent, manufacturing, transport and and information technology, up by logistics remain the top advertising TO FEATURE IN INDUSTRY MOVERS one per cent. industries – up by eight and EMAIL [email protected] Nita Zodgekar, MBIE’s labour 30 per cent respectively.

26 www.autofile.co.nz f & i focus Why customer service is critical sn’t it amazing in this age have processes in place be ready to purchase. your competitors. Superior service and time how people to monitor this to ensure Quite often it will throughout your entire business expect immediacy in service, they are being followed be the first person is critical. Icomplaints and, actually, in pretty up? Do you prioritise who replies to an That’s why Protecta Insurance much everything. your call options? inquiry that will be on invested in putting all our staff We are all conditioned Make sure your the front foot and have through a Dale Carnegie “world- through the availability and use of welcome message and the first opportunity class customer service” training technology. You and your business most common inquiries to sell a vehicle to a programme. It was great and the are expected to be available are easy to find or hear Tony Headland customer. People love results have been fantastic. Happy whenever somebody may want to on your option list. General manager talking to other folk staff and more satisfied customers contact you. Make it easy for your Protecta Insurance and they don’t want to are important assets to your The public are browsing on the customers to speak to someone talk to machines. business. internet looking at cars. They send who can help them. This is why Protecta Insurance If customer service is important emails and expect fast responses. I am continually amazed at how has a team of experienced and to your business – and your clients They call the after-hours number people see purchasing a new item knowledgeable people answering – have you considered the benefits late at night and expect replies. is so time-sensitive especially when the phone 24 hours a day, seven of giving your staff customer We know it’s unrealistic, but that is they have been thinking about it for days a week. service training? The results will be what people are expecting more a while. Buyers have usually done Our customer services team more sales, more profit and better and more. their homework, know the type of is trained to qualify that initial customer satisfaction. We need to understand this and vehicle they want, and are now ready inquiry and direct the client to the Remember, a happy customer be prepared to deliver. How are you to inquire and make a decision. correct person to avoid delays and will tell five to 10 people about their dealing with their expectations? Do The old saying “strike while the frustrations. Replying to inquiries experience whereas an unhappy one you have an automatic reply and iron is hot” is truer now than ever is a priority. tells between 15 and 20, so which then follow up the next day? Does before. You need to follow up your Customer service is one buyer would you prefer? Now may this contact get followed up? Do you inquiries quickly as these people may advantage you can have over be a good time to invest.

PROTECTA nationwide F & I results New September 2017 Used EVs now 70% Highest profit per retail unit - $ 1,396 Lowest profit per retail unit - $ 377 65% 62% plugged in 60% 55% at Protecta 49% 50% 45% We now provide 40% Mechanical 35% Breakdown 35% 31% Insurance for EVs. 30% 29% 30% Contact us today

25% 22% for more info. 19% 20% 16% 15%

10% 5% Your Motor Insurance Specialist 0% Finance PPI GAP Insurance MBI www.protecta.co.nz 0800 776 832

www.autofile.co.nz 27 motorsport

SPEED DIARY Toyota Racing opens new HQ 13-15 Oct World Touring Car Championship - China oyota Racing New Zealand officially opened its new 14-15 Oct F3 European Championship - purpose-built headquarters Hockenheim, Germany atT Hampton Downs motor racing DTM Championship - Hockenheim, Germany circuit in the north Waikato at the beginning of October. 15 Oct MotoGP - Twin Ring Motegi, Japan Located half-way between NASCAR Cup Series - Talladega, USA Auckland and Hamilton, the base is World Endurance Championship - Fuji, the largest dedicated motorsport Japan facility in the country. 21-22 Oct It is home to the premier Toyota Blancpain GT Series Asia - Zhejiang Circuit, China Racing Series and also the single- Above: The ribbon-cutting ceremony at the repair and fabrication areas. opening of the new Toyota Racing facility make Toyota 86 Championship. In all, the facility has a main 22 Oct Below: Brendon Leitch MotoGP - Phillip Island, Australia The facility features a high-stud floor area encompassing 1,200 F1 - Austin, USA tilt-slab construction, a spacious square metres plus mezzanine.

24-29 Oct build floor capable of holding all 20 At the launch event, the Targa NZ - North Island, New Zealand FT50 race cars used in the Castrol organisation also confirmed the

26-29 Oct Toyota Racing Series, and sufficient first driver signing for 2018 – WRC - Wales Rally GB, Deeside space to enable the championship’s Invercargill racer Brendon Leitch. 27-29 Oct transporter vehicles to load and Currently ninth in the FIA World Touring Car Championship - Twin unload inside. Extensive storage Formula 4 USA Championship, Ring Motegi, Japan areas cater for the comprehensive There are built-in office spaces Leitch finished third overall in the 28-29 Oct range of spares required to keep and enclosed workrooms for latest TRS. He returns with current Hampton Downs 500 - Hampton Downs Motorsport Park modern single-seater race cars in specialist build functions, including champion team, Victory Motor prime condition. a gearbox build room, composite Racing, aiming to take the title. 29 Oct F1 - Autodromo Hermanos Rodriguez, Mexico MotoGP - Sepang, Malaysia NASCAR Cup Series - Martinsville Speedway, USA

5 Nov Cook sets class records at salt flats NASCAR Cup Series - Texas Motor Speedway, Fort Worth, USA he apparently never- World Endurance Championship - ending motorsport career Shanghai, China of Reg Cook continues this 11 Nov yearT with news of a string of land- NASCAR Races - Irwindale, USA speed records set at Bonneville in 11-12 Nov the US. World Rallycross Championship - Cape Cook – Shellsport motor-racing Town, South Africa RX2 International Series - Nelsprut, champion, rallyman, hill-climber Cookie, left, and Wairua side by side on the salt being prepped for their final record runs South Africa and more – started to put his mind

11-13 Nov to these records several years ago. Speed Week by topping 279.24kph he took his self-designed diesel- World Touring Car Championship - And at his property in the Ness (174.525mph) in Cookie – a tiny powered streamliner Wairua as well. Macau, China Valley, Clevedon, he has developed Nissan NX Coupe with a two-litre The result was that Cookie 12 Nov two specialised cars to do the job SR20 engine. set a new class record at 312kph MotoGP - Valencia, Spain F1 - Interlagos-Sao Paolo, Brazil in separate classes. Not satisfied with that, he has (194mph), while the streamliner NASCAR Cup Series - Phoenix International In 2012, he set a Class G/Pro been back to the salt flats at every Wairua also set a class record by Raceway, USA land-speed record at Bonneville chance he could get and this year going 420kph (261mph).

SpecialiStS in pre-Shipment

www.jevic.co.nz vehicle inSpectionS ph 09 966 1779

28 www.autofile.co.nz motorsport Rallying resurgence boosts project easoned rallyman Neil let people run cars that are quick, way and make money.” steps up to the R5. He will drive Allport is behind the arrival sound great and are spectacular,” R5s are currently slightly quicker the R5 at Rally New Zealand in of an exciting new Ford says Allport. than AP4s, and have the advantage November. FiestaS R5 rally car to New Zealand The three-time national of their strong production heritage. Allport rates the young driver – and he says potentially there are champion and recent MotorSport But the R5 project is not about highly and says even in the R2 more to come. New Zealand Rally Heritage Award elbowing AP4+ out of the equation. he was posting stage times well Rallying is in the second year winner has purchased an M-Sport “AP4 is getting sorted and I think ahead of rivals in more powerful of a rejuvenation brought about factory-built Ford Fiesta that has the cars will be neck and neck within machinery. “He has settled into the by the acceptance of locally built done 13 events in Europe. a couple of seasons,” says Allport. new car very quickly.” AP4+ cars at championship level. Asked to look into buying one “There are already a lot of As to the future? His Penrose- And Allport sees the R5 for a customer in 2015, he has been similarities – the gearboxes are based business already has specification – almost a “World fine-tuning the financial side of the broadly the same, the suspension prospective buyers chasing R5s. Rallycar Lite” – as having strong project – and this year “it was on”. follows a similar format, the brakes “There has been a lot of interest appeal for Kiwis looking for A long-standing relationship are similar. when the car goes out testing or on factory-spec rally cars. with Malcolm Wilson’s factory- “As time goes on they will shake-down events.” The initiative is new, the idea supported M-Sport operation in develop more. They will evolve to As for Allport? Busy running is not. the UK was definitely a plus. the point where if you have a good Neil Allport Motorsport, he has In the 1970s and 1980s “Buying something ready- driver they will be the same speed customers in rallying and circuit when the rules of rallying were built with a comprehensive parts or better. I certainly think they can racing. In between, he keeps his numerically arranged, it was inventory makes huge sense,” co-exist, no doubt about that.” hand in as a driver in an immaculate possible to buy a group four Ford explains Allport. “It’s a business Max Bayley has previously Mark 1 Escort – a kind of rolling Escort RS ready to go. decision. The car has to pay its own driven an R2-spec Fiesta and now showroom for the business. While Kiwis had been building the Mark 1 here in New Zealand, Jim Donald, Alan Mitchell, Malcolm “I think the sport Stewart and Allport all benefited from the availability of Ford’s RS is in the midst of a cars and parts. resurgence, based Today, the AP4+ class is at the forefront, although many are around these new proving fragile, and the cars are not regulations that allow The cockpit of the Fiesta R5 simple to drive or set up. Approved to run in the same greater freedoms class at championship level, R5 and let people run cars are production-derived cars that are quick, vehicles and are the sport’s main feeder category into the sound great and are full World Rally Championship spectacular” class. They are massively popular Allport says the R5 project is not about Neil Allport – Neil Allport elbowing AP4+ out of the equation throughout Europe. “I think the sport is in the Max Bayley tests his new Fiesta R5 midst of a resurgence, in preparation for November’s based around these new Rally New Zealand Photos: Geoff Ridder regulations that allow greater freedoms and

www.autofile.co.nz 29 disputes

The case: The purchaser sought Trader cancels deal due to fears an order requiring the dealer to go ahead with a signed vehicle offer buyer unable to meet conditions and sale agreement (VOSA) on a 2015 Mercedes-Benz and accept her 2008 vehicles as a trade-in. Background confirm finance” and “clear title is a in remaining concerned based The dealer said it had cancelled the agreement the day after it was Yingshan Ji and Wellington condition of any sale and does not on the earlier request by Lawson signed because it believed the Prestige signed a VOSA to sell Ji a need to be confirmed”. Hoggard for $500 commission to buyer couldn’t meet the VOSA’s 2015 Mercedes-Benz C250 and for Ji didn’t pay any of the purchase provide finance. special conditions. the dealer to buy her 2008 C200 as price to the trader nor were vehicles Ji produced bank statements The buyer’s a trade-in. exchanged. purporting to show she had The decision: application was dismissed. However, the next day, before Wellington Prestige produced a sufficient funds available to buy the any money or vehicles changed vehicle information report printed vehicle, but these post-dated the At: The Motor Vehicle Disputes hands, the trader said in an email on April 4. It contained an alert finance deadline by several days. Tribunal, Wellington. Ji: “The deal is now cancelled.” stating, “there is a financial interest The presence of the special Wellington Prestige was worried in this vehicle. It is very likely that condition suggested Ji didn’t cancelled by any party”, but can Ji wasn’t going to meet VOSA’s money is owing on it”. Details of intend to purchase the vehicle only make such an order “if just and special conditions. Ji wanted the three secured parties were listed. exclusively from her own funds. practicable to do so”. tribunal to order the dealer to Wellington Prestige didn’t know Since the tribunal found complete the transaction. The finding about the security interests on the Wellington Prestige’s cancellation The tribunal considered whether vehicle until several days after the was valid, then it would be The case it had jurisdiction under the Sale deadline. But they provided extra the injured party in the failed Wellington Prestige was of Goods Act (SGA) or Contractual justification for it not proceeding transaction. concerned Ji could not meet the Remedies Act (CRA) to require with the transaction. Ji’s strongest point was VOSA’s special conditions – “clear Wellington Prestige to sell its car Specific performance under the dealer pre-empted the title of Ji’s trade-in vehicle, finance to Ji in return for her vehicle at section 53 of the SGA is a 5pm deadline on March 23 by to be approved in writing by the agreed purchase price and, if discretionary remedy. The courts purporting to cancel the contract March 23 at 5pm”. so, whether it should grant such a prefer to award damages for a at 11.29am. Apart from an e-mail That was because, on the remedy. breach of contract rather than sent at 4.45pm that day, there was morning of March 23, the trader The SGA provides an order for forcing parties to perform it. It is no written evidence that “finance received a call from Masterton car specific performance in lieu of reserved for unusual cases when was approved” before the deadline. dealer Lawson Hoggard asking damages in an action for breach there’s something particularly The trader was entitled to expect for $500 commission in return of contract to deliver specific or special about the item purchased, more than an email from Ji’s solicitor, for financing the purchase of the ascertained goods. The CRA has and similar goods cannot be such as the written agreement or at C250 for Ji. broad power to grant relief when a obtained on the market. least finance company confirmation. Wellington Prestige decided it contract is cancelled by any party. Ji failed to persuade the The fact it was requested to didn’t want to be involved in paying The tribunal found Wellington tribunal there was anything special pay another dealer commission another dealer’s commission for Prestige had a valid reason for about the 2015 Mercedes. She for financing the transaction financing the vehicle’s purchase. deciding not to proceed with the could buy a similar model on the suggested finance was at best Later that morning, Wellington transaction based on its concerns market without much difficulty. conditional and not on terms Prestige emailed Ji to cancel the about finance arrangements for the For this reason, it was Wellington Prestige accepted. deal and attached a copy of the vehicle. These were not assuaged inappropriate to make an order The condition regarding clear VOSA with “cancelled” handwritten by the email from Ji’s lawyer stating for specific performance under title to the trade-in wasn’t satisfied in large letters diagonally across the “I confirm finance”. the SGA and the tribunal had by the deadline and security page with the words “deal cancelled No finance agreement was no general jurisdiction to award interests still existed over it on the re: Lawson asking me to finance produced so the lawyer’s email damages for breach of contract. day before the hearing. you” written at the top. was, at best, an assertion that Under section nine of the CRA, Her lawyer emailed Wellington finance was approved. the tribunal had a broad power Order Prestige that afternoon stating “I Wellington Prestige was justified to grant relief “when a contract is The buyer’s claim was dismissed.

MEDIATION SERVICE FACILITATING RESOLUTION

30 www.autofile.co.nz disputes

The case: The buyer wanted to Engine damage caused by purchaser recover financial loss suffered on the sale of her engine-damaged vehicle, driving vehicle when overheating the cost of new tyres, payment of infringement notices for the trader’s unregistered loan car and towing Background new tyres for $900. She had The finding fees. The dealer failed to appear at the hearing, but had agreed to pay Holly Ryan bought a 1996 Nissan previously spoken with Starter The tribunal was satisfied the for new tyres. Safari for $8,000 from Starter Cars Motors, which indicated it would Safari wasn’t of acceptable quality on July 25, 2015. be prepared to pay for them. under section six of the Consumer The decision: The trader was She immediately noticed the The overheating continued Guarantees Act (CGA) because it ordered to pay the buyer $1,300 to air conditioning and tachometer but Ryan didn’t take the vehicle had a number of faults that arose cover the cost of the replacement tyres and infringement fines. weren’t working, and the anywhere for an assessment. shortly after purchase. central locking malfunctioned Instead, she continued driving These included a leaking frost At: The Motor Vehicle Disputes intermittently. despite noticing it overheat on plug that caused it to overheat and Tribunal, Hamilton. She returned the vehicle to the at least four occasions between worn tyres that needed replacing dealer on August 1 for repairs. It October and December. two months after purchase. Also, under section 18 of the provided her with a loan vehicle to On December 31, the vehicle However, the tribunal ruled the act, a purchaser can recover the use until repairs were finished. overheated again. Ryan waited for engine damage wasn’t a breach reasonably foreseeable loss or The loan car’s registration it to cool and continued driving. of the CGA’s acceptable quality damage that results from a breach expired while in Ryan’s possession The next day, the same thing guarantee. of a guarantee. and Starter Cars received two $200 happened and the engine failed. Under section seven of the act, Ryan used the loan vehicle infringement notices for it. The car was towed to Michies, goods don’t fail to comply with the because of the faults with The trader advised Baycorp that which said the Safari had a blown guarantee of acceptable quality if her Nissan. She suffered loss Ryan was liable for the debt and head gasket and two cylinders had used in a manner or to an extent because of that use. That loss provided a debt collector with her low compression. inconsistent with the manner or was reasonably foreseeable, in personal details. It estimated it would cost extent of use that a reasonable that it was unsurprising that an After receiving repeated about $6,000 to repair. It said consumer would expect to obtain unregistered vehicle could accrue demands for payment from the overheating was caused by a from the goods. infringement fines, so Starter Cars Baycorp and Starter Cars refused leaking frost plug. Ryan sold the The tribunal was satisfied the was responsible for that loss. to pay the fines, Ryan paid the vehicle for parts for $1,200. engine damage was caused by The tribunal ruled Ryan was infringements to avoid affecting Ryan’s continued driving of an not entitled to recover the loss on her credit rating. The case overheated vehicle. resale of the car or towing costs. Ryan’s Nissan was returned The buyer applied to the tribunal Michies had told Ryan in Ryan sold the vehicle for to her on September 9. A few to recover the loss she made on the September to return the car if $6,800 less than she paid for it. weeks later, she noticed the air sale of the vehicle, cost of new tyres, the overheating recurred. She She sold it because of the engine conditioning had stopped and the infringement notices and towing. failed to do so. Instead she drove damage, which would cost about engine was overheating. Starter Cars failed to appear the Nissan for three months, and $6,000 to repair. On September 29, it was at the hearing, although Daniel 2,831km, while it was continuing She wanted an order to recover assessed by Michies Automotive Walmsley, an associate of John to intermittently overheat. that loss. However, the tribunal in Takapuna. It found no fault Hamblin, a director of Starter Cars, In the circumstances, the tribunal ruled it was unable to make that with the car, but told Ryan to did appear. considered her continued use of order because the engine damage take it back if the overheating Walmsley was of some assistance the vehicle was inconsistent with wasn’t a breach of any of the CGA’s continued. to the tribunal, particularly the manner in which a reasonable guarantees. Michies Automotive also said in relation to circumstances consumer would have used it. the tyres were worn and required surrounding the infringements, Ryan was, however, entitled Order replacement. Ryan was told the but otherwise couldn’t assist the to recover the cost of the tyres The trader was ordered to pay the tyres would have failed a warrant of tribunal in understanding Starter because she complied with section buyer $1,300 to cover the cost of fitness (WOF) inspection. Cars’ position on other aspects of 18 of the CGA and contacted replacement tyres and the loan In November, Ryan purchased Ryan’s claim. Starter Cars about the matter. car’s infringement fines.

Disputes cost you time & money MTA dealer members have access to a free support service. Visit www.mta.org.nz/mediation or call 0508 682 633

www.autofile.co.nz 31 Driving the Pacifi c

PORT TO DOOR SERVICE Our services include: NZ Customs clearance NZTA inspections Insurance Odometer verifi cation MPI inspections Delivery nationwide

LATEST SCHEDULE Lake Taupo Tokyo Car Carrera Lake Taupo Tokyo Car Port Calls v1719 v1720 v1721 v1722 v1723 Moji - 17 Oct - 14 Nov - Osaka 3 Oct 18 Oct 1 Nov 15 Nov 1 Dec Nagoya 4 Oct 20 Oct 2 Nov 16 Nov 3 Dec

JAPAN Toyohashi - 19 Oct - 17 Nov - Yokohama 5 Oct 21 Oct 4 Nov 18 Nov 4 Dec Auckland 20 Oct 7 Nov 20 Nov 6 Dec 20 Dec Wellington 30 Oct 10 Nov 27 Nov 9 Dec 27 Dec

NZ Lyttelton 28 Oct 9 Nov 25 Nov 8 Dec 28 Dec Nelson 31 Oct 14 Nov 28 Nov 13 Dec 1 Jan YOUR FIRST CHOICE IN SHIPPING

Phone 0800 ARMACUP (0800 276 2287) Proud sponsors of email [email protected] www.armacup.com t h e Whangareid Auckland Hamiltonc Thameso nTauranga Rotorua Gisborne Napieru uNew Plymouth Wanganui Palmerston North n oMasterton Wellington Nelson Blenheim Greymouth TotalTotal new New carsCars Whangarei Auckland Hamilton Thames Tauranga t TotalTotal importedUsed Imported used Cars cars r Rotorua Gisborne Napier New Plymouth Wanganui r

A Palmerston North Masterton Wellington Nelson y 9,855xxxx Blenheim Greymouth Westport Christchurch Timaru 13,645xx Oamaru Dunedin Invercargill Whangarei Auckland 2016:2015: 9,704 8,517  xx1.6%% Hamilton Thames Tauranga Rotorua Gisborne 2015:2016: xxx12,564  xx 8.6% % S Napier New Plymouth Wanganui Palmerston North e Masterton Wellington Nelson Blenheim Greymouthp Whangarei Auckland Hamilton Thames7 te 01 m b er 2

Whangarei Thames NEW: 205 2016: 200  2.5% NEW: 62 2016: 61  1.6% USED: 287 2016: 281  2.1% USED: 99 2016: 98  1.0%

Auckland Tauranga Driving the Pacifi c NEW: 4,396 2016: 4,205 4.5% NEW: 394 2016: 449  12.2% USED: 6,510 2016: 6,086  7.0% USED: 613 2016: 529  15.9%

Hamilton Rotorua NEW: 560 2016: 596  6.0% NEW: 68 2016: 80  15.0% USED: 895 2016: 821  9.0% USED: 198 2016: 140  41.4%

New Plymouth Gisborne NEW: 155 2016: 128  21.1% NEW: 40 2016: 35  14.3% USED: 272 2016: 201  35.3% USED: 74 2016: 62  19.4%

Wanganui Napier NEW: 50 2016: 66  24.2% NEW: 244 2016: 244  0% USED: 72 2016: 106  32.1% USED: 263 2016: 250  5.2% PORT TO DOOR SERVICE Palmerston North Masterton NEW: 246 2016: 236  4.2% NEW: 58 2016: 82  29.3% USED: 383 2016: 320  19.7% USED: 82 2016: 74  10.8% Our services include: Nelson Wellington NEW: 105 2016: 126  16.7% NEW: 708 2016: 728  2.7% NZ Customs clearance NZTA inspections USED: 253 2016: 266  4.9% USED: 1,050 2016: 982  6.9% Odometer verifi cation Westport Blenheim Insurance NEW: 8 2016: 6  33.3% NEW: 58 2016: 65  10.8% USED: 62 2016: 64  3.1% MPI inspections Delivery nationwide USED: 10 2016: 16  37.5% Greymouth Christchurch NEW: 16 2016: 15  6.7% NEW: 2,030 2016: 1,874  8.3% USED: 57 2016: 49  16.3% USED: 1,691 2016: 1,563  8.2% LATEST SCHEDULE Timaru Lake Taupo Tokyo Car Carrera Lake Taupo Tokyo Car NEW: 66 2016: 73  9.6% Port Calls USED: 131 2016: 100 31.0% v1719 v1720 v1721 v1722 v1723 Oamaru Moji - 17 Oct - 14 Nov - NEW: 16 2016: 24  33.3% Osaka 3 Oct 18 Oct 1 Nov 15 Nov 1 Dec USED: 33 2016: 19  73.7% Nagoya 4 Oct 20 Oct 2 Nov 16 Nov 3 Dec Dunedin

JAPAN NEW: 258 2016: 271  4.8% Toyohashi - 19 Oct - 17 Nov - USED: 413 2016: 384  7.6%

Yokohama 5 Oct 21 Oct 4 Nov 18 Nov 4 Dec Invercargill Auckland 20 Oct 7 Nov 20 Nov 6 Dec 20 Dec NEW: 112 2016: 140  20.0% Wellington 30 Oct 10 Nov 27 Nov 9 Dec 27 Dec USED: 197 2016: 153  28.8%

NZ Lyttelton 28 Oct 9 Nov 25 Nov 8 Dec 28 Dec Nelson 31 Oct 14 Nov 28 Nov 13 Dec 1 Jan Your Import Finance Specialists! YOUR FIRST CHOICE IN SHIPPING Flexible import and floorplan finance for dealers Proud sponsors of Streamline your buying, and your cashflow Phone (0800 276 2287) 0800 ARMACUP One finance facility / multiple suppliers - giving you the freedom to choose how and when you buy, ship, and comply. email [email protected] www.armacup.com Find out more: w blackbirdfinance.co.nz N 0800 000 999

www.autofile.co.nz 33 www.enhance-auctions.com

Imported Passenger Vehicle Sales by Make - September 2017 Imported Passenger Vehicle Sales by Model - September 2017

Sep '17 2017 YEAR 2017 Sep '17 2017 YEAR 2017 Make Sep '17 Sep '16 +/- % Make Model Sep '17 Sep '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 3,234 3,261 -0.8 23.7% 30,781 25.1% Mazda Axela 626 527 18.8 4.6% 5,455 4.5% Nissan 2,538 2,288 10.9 18.6% 22,625 18.5% Suzuki Swift 600 524 14.5 4.4% 5,223 4.3% Mazda 2,220 1,902 16.7 16.3% 18,607 15.2% Nissan Tiida 543 529 2.6 4.0% 5,200 4.2% Honda 1,335 1,267 5.4 9.8% 12,202 10.0% Mazda Demio 485 479 1.3 3.6% 4,181 3.4% Subaru 785 609 28.9 5.8% 5,782 4.7% Honda Fit 470 439 7.1 3.4% 4,206 3.4% Suzuki 688 624 10.3 5.0% 6,100 5.0% Subaru Legacy 397 276 43.8 2.9% 2,896 2.4% Bmw 616 528 16.7 4.5% 5,433 4.4% Toyota Wish 325 322 0.9 2.4% 3,018 2.5% Mitsubishi 438 426 2.8 3.2% 4,419 3.6% Mazda Atenza 291 248 17.3 2.1% 2,701 2.2% Volkswagen 427 457 -6.6 3.1% 4,144 3.4% Toyota Prius 263 188 39.9 1.9% 2,683 2.2% Audi 302 259 16.6 2.2% 2,463 2.0% Mitsubishi Outlander 255 219 16.4 1.9% 2,482 2.0% Mercedes-Benz 264 261 1.1 1.9% 2,657 2.2% Volkswagen Golf 254 289 -12.1 1.9% 2,532 2.1% Ford 101 130 -22.3 0.7% 989 0.8% Toyota Mark x 254 198 28.3 1.9% 2,357 1.9% Lexus 87 59 47.5 0.6% 782 0.6% Mazda Mpv 236 225 4.9 1.7% 1,900 1.6% Volvo 66 87 -24.1 0.5% 736 0.6% Toyota Estima 232 196 18.4 1.7% 1,931 1.6% Jaguar 63 33 90.9 0.5% 423 0.3% Mazda Premacy 221 212 4.2 1.6% 1,823 1.5% Holden 59 58 1.7 0.4% 537 0.4% Toyota Vitz 213 284 -25.0 1.6% 2,282 1.9% Chevrolet 55 42 31.0 0.4% 499 0.4% Nissan Note 194 189 2.6 1.4% 1,589 1.3% Land Rover 40 29 37.9 0.3% 459 0.4% Nissan Dualis 193 177 9.0 1.4% 1,850 1.5% Mini 39 28 39.3 0.3% 380 0.3% Nissan Leaf 182 55 230.9 1.3% 1,230 1.0% Porsche 36 31 16.1 0.3% 309 0.3% Subaru Impreza 176 132 33.3 1.3% 1,315 1.1% Dodge 31 21 47.6 0.2% 240 0.2% Toyota Corolla 174 235 -26.0 1.3% 1,899 1.6% Hyundai 30 21 42.9 0.2% 294 0.2% Honda Odyssey 169 166 1.8 1.2% 1,667 1.4% Jeep 30 22 36.4 0.2% 233 0.2% Toyota Auris 155 169 -8.3 1.1% 1,566 1.3% Chrysler 22 7 214.3 0.2% 174 0.1% Toyota Rav4 155 108 43.5 1.1% 1,313 1.1% Renault 15 6 150.0 0.1% 112 0.1% Toyota Blade 154 172 -10.5 1.1% 1,240 1.0% Peugeot 14 8 75.0 0.1% 133 0.1% Nissan X-Trail 152 86 76.7 1.1% 1,169 1.0% Cadillac 11 5 120.0 0.1% 43 0.0% Nissan Murano 150 160 -6.3 1.1% 1,363 1.1% Daihatsu 11 15 -26.7 0.1% 114 0.1% Nissan Skyline 139 115 20.9 1.0% 1,206 1.0% Kia 9 8 12.5 0.1% 93 0.1% Nissan Bluebird 134 131 2.3 1.0% 1,394 1.1% Maserati 9 4 125.0 0.1% 106 0.1% Honda Stream 134 120 11.7 1.0% 1,190 1.0% Citroen 5 5 0.0 0.0% 30 0.0% Mazda Cx-5 130 13 900.0 1.0% 630 0.5% Fiat 5 3 66.7 0.0% 29 0.0% Honda Crv 124 112 10.7 0.9% 1,078 0.9% Alfa Romeo 4 2 100.0 0.0% 32 0.0% Toyota Alphard 116 65 78.5 0.9% 983 0.8% Bentley 4 7 -42.9 0.0% 73 0.1% Bmw 320i 111 101 9.9 0.8% 1,012 0.8% Plymouth 4 2 100.0 0.0% 25 0.0% Nissan March 109 90 21.1 0.8% 950 0.8% Others 48 49 -2.0 0.4% 452 0.4% Others 5,129 5,013 2.3 37.6% 46,996 38.4% Total 13,645 12,564 8.6 100.0% 122,510 100.0% Total 13,645 12,564 8.6 100.0% 122,510 100.0%

www.enhance-auctions.com

(+81) 725-23-8910

34 www.autofile.co.nz autoportalauctions.com Election impacts car trade ome dealers believe last want SUVs and cars with two-litre hand cars and vans from Japan for internet has opened the market for month’s general election engines and above. the $10,000 to $30,000 market. us and it means people can look at adversely affected buyer The dealership has just started “It takes me hours to find the our stock whenever they want. Sbehaviour with the nation going advertising on Instagram. Bhatti right vehicles at the right price,” he “Some months everything to the polls. says the Carz and Vanz posting says. “We have recently relocated goes north and then during other Grant Wilson, owner of Te has received a lot of likes, but he and have been going gangbusters months we mostly sell to locals. Rapa Wholesale Cars and The says it’s too early to know if the since then. It really comes down to price and Cheap Car Place in Hamilton, told campaign is a success. “Traditionally winter is good for how the process pans out.” Autofile he noticed a fall in sales “It is hard to see the results us. I have had some of my best days Back to the statistics and Toyota during the first 10 to 14 days of because it’s pretty new for when it has been hosing down.” retained top spot in September September, which he puts down everyone,” he says. Day videos the condition of with a market share for the to the build-up to the election as Sales of used imported cars each car on his yard and posts the month of 23.7 per cent with 3,234 well as the weather. dropped by 5.78 per cent during recording on YouTube. He says this registrations. Nissan was second “We had some heavy rain last September to 13,645 units has boosted sales. with 2,538 sales and was followed month and it has been a very compared to August, which saw “We sell cars throughout New by Mazda on 2,220. wet winter,” he adds, but he was 14,483 registrations and was 2017’s Zealand, but that means we are The battle for top model is a lot expecting sales to take off again best sales month to date. in competition with every other closer with the Mazda Axela, Suzuki after polling day on September 23. However, registrations still dealer in the country. Swift and Nissan Tiida making up “We have had a great year increased by a healthy 8.6 per cent “I believe there are a lot of the top three. They hold 4.6, 4.4 and sales will improve when last month compared to the same rubbish cars on the market being and four per cent market shares we see some sunshine again,” month in 2016 with 1,081 more sold by some dealers who don’t respectively. says Wilson. “We get good stock registrations. care about repeat business. Nissan’s Leaf continues to gain from Japan and the dollar has So far in 2017, there have been Reputation is important to us. popularity with sales of 182 units, remained strong.” 122,510 used imported passenger We sell to good people who want an increase of 230 per cent on Ishfag Bhatti, owner of Carz vehicles registered in this country. good cars.” 55 sales in September 2016. The and Vanz, which has yards in Peter Day, owner of Peter Day Scott Williamson, general electric vehicle has now climbed Mount Maunganui, Auckland and Motors in Palmerston North, says manager of Graham Williamson X to gain 1.3 per cent of the monthly Hamilton – and another that will his dealership imports second- Factor Cars in Invercargill, says: “The total for used imported cars. soon open in Christchurch – says The other stand-out for last sales picked up during the first two Used Imported Passenger Registrations - 2014-2017 month was Mazda’s CX-5 with 130 weeks of last month, but have since registrations – up 900 per cent on slowed due to the election. 15,000 13 sales during the same month He says the weekend of 14,500 last year. September 16 and 17 wasn’t good 14,000 In terms of the regions, Oamaru and the following weekend was 13,500 had a stellar month with 33 sales in quiet as well, but once the new 13,000 September compared to 19 during government was formed he was 12,500 the same month of last year – an expecting “things to take off”. 12,000 increase of 73.7 per cent. Bhatti says the Auckland market 11,500 Rotorua’s dealers sold 198 is different from regional New 11,000 used cars – up by 41.4 per cent on Zealand with buyers wanting small 10,500 September 2016’s total of 140. cars in the 1,400cc to 1,500cc range 10,000 2014 For the second month in a row, 2015 with the Suzuki Swift, Nissan Tiida 9,500 2016 New Plymouth and Invercargill also 2017 and Toyota Corolla proving to be 9,000 did well when compared to this popular. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec time last year with increases of 35.3 He adds buyers in the regions and 28.8 per cent respectively. A wide range of quality vehicles All inclusive gst invoice in $nz AvAilAble autoportalauctions.com CREW with PASSION NZ office - contact Tada: 09-571-2063 or 0800-428-2728

www.autofile.co.nz 35 www.mmnz.biz Importers look at options eptember saw 13,401 used imported from Australia – Tainui Group Holdings is working used cars from there came into the passenger vehicles cross compared to 537 in the previous on the construction of an inland country last month. This was down the border, which was an month – for an overall total of 4,295. port at Ruakura. by 27 units on August’s figures. increaseS of 15.2 per cent compared Matt Adams, branch manager This will enable dealers to Fourth spot on the ladder was to the same month of last year. of Advantage Cars in Manukau, have cars shipped to the Port of taken out by the US with 115 So far this year, 129,437 used South Auckland, says the Tauranga then freight them by imports last month, bringing its cars have entered New Zealand – dealership, which is about to train to the Waikato. year-to-date total to 1,041. up by 14,714 units compared to move to new premises in Botany, “In the good months, you can Importations of used passenger the same period of 2016. has started sourcing used cars get stock down to the Waikato in vehicles from Singapore took Japan accounted for 12,688 of direct from Melbourne. two to three days [from Ports of a nosedive – September’s total September’s total to bring its year-to- He says that’s because the Auckland],” Wilson told Autofile. came in at 53 units compared to date aggregate to 121,315 units. This dealership has found it harder to “But there was a big backlog 124 in August. was a decrease from 11,451 in August. buy quality New Zealand-new cars in June, July and August although Also, 651 used light commercials The biggest month of this year since Turners changed its focus that has now freed up.” crossed the border in September, for used imports from Japan was to retail sales. “We have to hunt The year-to-date total for used which represented an increase of March with 18,426, almost double harder to get good stock.” imported passenger vehicles 10.5 per cent compared to this time January’s seasonal low of 9,697. Grant Wilson, owner of Te Rapa entering New Zealand from the UK in 2016. Last month’s total was down There were 363 used cars Wholesale Cars in Hamilton, says now comes in at 1,660 after 163 compared to 694 units in August.

Used imported passenger vehicle arrivals

20,000 19,000 18,000 17,000 16,000 15,000 14,000 13,000 12,000 11,000 2 017 10,000 2015 2016 9,000 2014 8,000 7,000 6,000 4,000 2013 JAN FEB MAR APR MAY JUN JUL Aug Sept Oct Nov Dec

Used Imported Passenger Vehicles By Country Of Export

Country of 2017 2016 Export JAN ’17 Feb ’17 Mar ’17 Apr ’17 May ’17 Jun ’17 Jul ’17 Aug ’17 Sep ’17 Sep Share % 2017 Total Q1 Q2 Q3 Q4 2016 TOTAL MRkt Share Australia 382 530 617 431 508 475 452 537 363 2.7% 4,295 1,233 1,201 1,264 1,453 5,151 3.4% Great Britain 273 173 241 152 190 143 135 190 163 1.2% 1,660 166 210 387 774 1,537 1.0% Japan 9,697 12,924 18,426 12,274 15,649 14,566 13,640 11,451 12,688 94.7% 121,315 32,722 40,969 34,514 34,875 143,080 93.7% Singapore 47 81 97 54 87 183 122 124 53 0.4% 848 201 362 310 358 1,231 0.8% Usa 156 100 135 82 119 108 107 119 115 0.9% 1,041 251 287 349 388 1,275 0.8% Other countries 28 21 30 24 31 55 36 34 19 0.1% 278 61 124 112 141 438 0.3% Total 10,583 13,829 19,546 13,017 16,584 15,530 14,492 12,455 13,401 100.0% 129,437 34,634 43,153 36,936 37,989 152,712 100.0% Door-to-Door vehicle shipping experts To and from Japan, USa, UK, aUSTralia, Singapore, and The pacific Ph +64 9 303 0075 www.mmnz.biz ContaCt us today!

36 www.autofile.co.nz Car sales figures soften slightly econd-hand cars sold by There was a 2.2 per cent increase and 176 registrations. Invercargill was third with a 10.7 dealers were down by 7.9 decrease in trade-ins to 13,074 Auckland, which holds the per cent increase in trade-ins with per cent during September during September compared to biggest market share, rose slightly 289 units compared to 261. comparedS to August, but on par 13,368 in the same month last year. with a 4.7 per cent jump during Simon Palfrey, sales consultant with the same month last year. Although some regions September with 6,391 sales at 4Guys Autobarn in Hamilton, There were 18,060 used cars experienced a decrease in trader compared to 6,105 in same month says sales have been consistent sold by traders to members of to public sales during September, of 2016. during the winter months for the the public last month. This was a Napier had the highest percentage Oamaru’s used car dealers saw dealership, which stocks more than 0.9 per cent decrease compared figures in relation to dealer car a slight increase of used stock last 400 used cars mostly imported to 18,217 units during the same sales with a 11.7 per cent jump month as trade-ins throughout from Japan, as well as muscle cars month last year, and down by 1,562 to 638 units compared to 571 in the region increase by 36.4 per from the US. units on August. September 2016. cent with 15 units changing hands “During the winter, the people The public-to-public category Oamaru came in second with compared to 11 during September who come to the yard are serious remained steady with 42,979 a 7.1 per cent increase in dealer- last year. about buying a car,” he told units sold. This was a 1.4 per cent to-public sales with 60 units Wanganui was close behind Autofile. “People search for the car increase from the same month last compared to 56 during the same with a 34.4 per cent jump in trade- they want on the internet and are year when 42,402 units changed month of last year, while Wanganui ins with 125 units compared to more likely to buy on the day they ownership. came in third with a 5.4 per cent 93 during September 2016, and step onto the yard.”

Secondhand car sales - September 2017

Dealer To Public Public To Public Public To Dealer Sep '17 Sep '16 +/- % MarKET SHARE Sep '17 Sep '16 +/- % Sep '17 Sep '16 +/- % Whangarei 613 594 3.2 3.4 1,915 2,000 -4.3 265 241 10.0 Auckland 6,391 6,105 4.7 35.4 14,783 14,695 0.6 5,177 4,824 7.3 Hamilton 1,484 1,509 -1.7 8.2 3,592 3,362 6.8 1,069 1,128 -5.2 Thames 250 268 -6.7 1.4 539 642 -16.0 105 127 -17.3 Tauranga 907 937 -3.2 5.0 2,224 2,124 4.7 558 601 -7.2 Rotorua 307 344 -10.8 1.7 837 906 -7.6 81 107 -24.3 Gisborne 167 170 -1.8 0.9 395 329 20.1 74 80 -7.5 Napier 638 571 11.7 3.5 1,466 1,497 -2.1 387 451 -14.2 New Plymouth 419 400 4.8 2.3 1,014 951 6.6 227 247 -8.1 Wanganui 176 167 5.4 1.0 478 574 -16.7 125 93 34.4 Palmerston North 838 862 -2.8 4.6 1,760 1,653 6.5 777 826 -5.9 Masterton 175 182 -3.8 1.0 393 416 -5.5 103 129 -20.2 Wellington 1,585 1,669 -5.0 8.8 3,144 3,007 4.6 1,108 1,263 -12.3 Nelson 310 345 -10.1 1.7 991 1,068 -7.2 225 226 -0.4 Blenheim 173 179 -3.4 1.0 385 415 -7.2 93 143 -35.0 Greymouth 81 90 -10.0 0.5 223 199 12.1 35 34 2.9 Westport 23 30 -23.3 0.1 94 49 91.8 0 0 0.0 Christchurch 2,116 2,335 -9.4 11.7 5,065 5,018 0.9 1,811 1,941 -6.7 Timaru 212 278 -23.7 1.2 593 510 16.3 112 185 -39.5 Oamaru 60 56 7.1 0.3 184 160 15.0 15 11 36.4 Dunedin 730 722 1.1 4.0 1,889 1,848 2.2 438 450 -2.7 Invercargill 405 404 0.2 2.2 1,015 979 3.7 289 261 10.7 NZ total 18,060 18,217 -0.9 100.00 42,979 42,402 1.4 13,074 13,368 -2.2

Put yourself in the driver’s seat. Take control of your dealership with MotorWeb.

Ph: 0800 668 679 www.motorweb.co.nz

www.autofile.co.nz 37 New Passenger Vehicle Sales by Make - September 2017 New Passenger Vehicle Sales by Model - September 2017

Sep '17 2017 YEAR 2017 Sep '17 2017 YEAR 2017 Make Sep '17 Sep '16 +/- % Make Model Sep '17 Sep '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 2,320 1,692 37.1 23.5% 12,756 16.1% Toyota Corolla 957 481 99.0 9.7% 4,099 5.2%

Holden 1,006 1,197 -16.0 10.2% 6,885 8.7% Toyota Rav4 516 284 81.7 5.2% 2,993 3.8%

Mazda 875 883 -0.9 8.9% 7,475 9.5% Kia Sportage 314 288 9.0 3.2% 2,831 3.6%

Ford 673 619 8.7 6.8% 5,085 6.4% Toyota Yaris 305 241 26.6 3.1% 1,414 1.8%

Mitsubishi 647 565 14.5 6.6% 5,379 6.8% Toyota Highlander 262 106 147.2 2.7% 1,769 2.2%

Kia 556 503 10.5 5.6% 5,170 6.5% Mazda Cx-5 253 235 7.7 2.6% 2,364 3.0%

Suzuki 552 502 10.0 5.6% 5,404 6.8% Mitsubishi Asx 236 117 101.7 2.4% 1,530 1.9%

Hyundai 531 716 -25.8 5.4% 5,113 6.5% Mitsubishi Outlander 235 202 16.3 2.4% 2,286 2.9%

Nissan 390 534 -27.0 4.0% 3,613 4.6% Holden Commodore 231 254 -9.1 2.3% 1,665 2.1%

Volkswagen 297 391 -24.0 3.0% 3,320 4.2% Ford Escape 219 0 21,900.0 2.2% 1,276 1.6%

Honda 295 395 -25.3 3.0% 3,461 4.4% Suzuki Swift 205 225 -8.9 2.1% 1,853 2.3%

Subaru 292 214 36.4 3.0% 2,553 3.2% Holden Trax 204 136 50.0 2.1% 876 1.1%

Audi 205 155 32.3 2.1% 1,626 2.1% Nissan Qashqai 198 156 26.9 2.0% 1,440 1.8%

Bmw 196 161 21.7 2.0% 1,515 1.9% Hyundai Tucson 180 345 -47.8 1.8% 1,706 2.2%

Mercedes-Benz 163 193 -15.5 1.7% 1,925 2.4% Holden Captiva 165 271 -39.1 1.7% 1,595 2.0%

Skoda 111 66 68.2 1.1% 1,020 1.3% Mazda Mazda6 160 167 -4.2 1.6% 558 0.7%

Land Rover 106 100 6.0 1.1% 912 1.2% Nissan X-Trail 157 215 -27.0 1.6% 1,352 1.7%

Peugeot 91 72 26.4 0.9% 574 0.7% Holden Spark 154 173 -11.0 1.6% 578 0.7%

Jeep 89 155 -42.6 0.9% 874 1.1% Mazda Mazda3 147 192 -23.4 1.5% 1,376 1.7%

Lexus 66 68 -2.9 0.7% 511 0.6% Subaru Outback 136 98 38.8 1.4% 1,156 1.5%

Mini 59 61 -3.3 0.6% 538 0.7% Volkswagen Tiguan 125 172 -27.3 1.3% 1,628 2.1%

Ssangyong 43 158 -72.8 0.4% 631 0.8% Honda Hr-V 123 134 -8.2 1.2% 1,164 1.5%

Jaguar 35 36 -2.8 0.4% 253 0.3% Ford Focus 122 86 41.9 1.2% 1,158 1.5%

Volvo 35 51 -31.4 0.4% 392 0.5% Mazda Cx-3 111 145 -23.4 1.1% 1,164 1.5%

Citroen 32 15 113.3 0.3% 184 0.2% Ford Mondeo 110 81 35.8 1.1% 753 1.0%

Isuzu 25 20 25.0 0.3% 211 0.3% Suzuki Vitara 109 119 -8.4 1.1% 1,142 1.4%

Dodge 22 52 -57.7 0.2% 212 0.3% Hyundai Imax 107 54 98.1 1.1% 200 0.3%

Porsche 22 33 -33.3 0.2% 293 0.4% Mazda Mazda2 103 100 3.0 1.0% 938 1.2%

Tesla 19 0 1900.0 0.2% 180 0.2% Hyundai Santa Fe 93 146 -36.3 0.9% 1,324 1.7%

Renault 14 33 -57.6 0.1% 193 0.2% Mitsubishi Lancer 92 127 -27.6 0.9% 602 0.8%

Alfa Romeo 11 2 450.0 0.1% 102 0.1% Holden Barina 90 131 -31.3 0.9% 606 0.8%

Mahindra 11 7 57.1 0.1% 46 0.1% Toyota Camry 90 259 -65.3 0.9% 579 0.7%

Maserati 10 3 233.3 0.1% 116 0.1% Mazda Cx-9 83 42 97.6 0.8% 988 1.2%

Fiat 8 9 -11.1 0.1% 165 0.2% Ford Everest 78 50 56.0 0.8% 473 0.6%

Yamaha 8 5 60.0 0.1% 61 0.1% Suzuki Ignis 78 0 7,800.0 0.8% 823 1.0%

Others 40 38 5.3 0.4% 311 0.4% Others 3,107 3,872 -19.8 31.5% 30,800 39.0%

Total 9,855 9,704 1.6 100.0% 79,059 100.0% Total 9,855 9,704 1.6 100.0% 79,059 100.0%

Top 3 Sources for Leads, Test Drives and Sales - New Zealand Dealerships September 2017 ( vs August 2017) S S Web - Classified 15.4% Web - Dealer 44.9% S Web - Classified 7.3% T E E D S V

Web - Dealer 1 Web - Classified L Web - Dealer A 12% I 13.3% 15.7% E A R E

L Brand 45.3% T D Brand 7.3% S Repeat 3.1% Smart Digital Tools

38 www.autofile.co.nz New Passenger Registrations - 2015-2017 Crossover up the ladder 11,000 10,500 oyota’s RAV4 jumped from registered last month – a 37.1 10,000 seventh to second on per cent rise on the same month 9,500 the top model ladder for in 2016. In second, Holden sales TSeptember. dropped by 16 per cent on last 9,000 The compact crossover SUV had year with 1,006 compared to 1,197 8,500 a massive 81.7 per cent increase in September 2016. Mazda sales 8,000 in sales last month with 516 dropped by 0.9 per cent, or from registrations when compared to 883 to 875. 7,500 284 during the same month of last New car sales rose slightly by 7,000 2015 year and 214 units in August 2017. 1.6 per cent in September to 9,855 6,500 2016 The RAV4 was beaten to the units compared to 9,704 in the 2017 6,000 top spot by Toyota’s Corolla on same month of last year. Year to Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 957 registrations – up 99 per cent date, 79,059 new cars have been on September 2016’s total of 481. registered. behind on 8.7 per cent. being registered in September. Kia’s Sportage held onto third with Toyota holds 16.1 per cent of A relative newcomer to the Another significant statistic 314 sales, which was an increase of the year-to-date market share, New Zealand market, Tesla have came from Maserati – up by 233.3 nine per cent. followed by Mazda on 9.5 per now amassed 180 cars on the road per cent with 10 sales compared There were 2,320 new Toyotas cent and Holden very close so far this year with 19 new units to three over the same period.

NEW VEHICLE SALES BY BUYER TYPE - September 2017 NEW VEHICLE MARKET SEGMENTATION - September 2017

Sep '17 Sep '16 Mth % 2017 YTD 2016 YTD % YTD Sep '17 Sep '16 Mth% diff 2017 YTD 2016 YTD % YTD Passenger 4,466 4,633 -3.6 32,506 35,835 -9.3 Passenger 4,466 4,633 -3.6 32,506 35,835 -9.3 Private 1,356 1,682 -19.4 12,763 14,614 -12.7 SUV 5,333 5,025 6.1 45,992 37,801 21.7 Business 1,442 1,696 -15.0 13,995 15,400 -9.1 Light Commercial 3,960 3,492 13.4 33,932 28,784 17.9 Gov’t 121 124 -2.4 1,466 1,744 -15.9 Heavy Commercial 567 539 5.2 4,419 3,675 20.2 Rental 1,547 1,131 36.8 4,282 4,077 5.0 Other 181 174 4.0 1,407 993 41.7 Total Market 14,507 13,863 4.6 118,256 107,088 10.4 SUV 5,333 5,025 6.1 45,992 37,801 21.7 Private 2,071 1,966 5.3 20,744 16,329 27.0 Micro 214 285 -24.9 1,384 1,661 -16.7 Business 2,051 1,931 6.2 19,407 16,782 15.6 Light 1,161 1,214 -4.4 9,515 10,091 -5.7 Gov’t 84 84 0.0 738 638 15.7 Small 1,779 1,634 8.9 12,823 13,378 -4.1 Rental 1,127 1,044 8.0 5,103 4,052 25.9 Medium 643 780 -17.6 4,259 5,277 -19.3 Large 348 365 -4.7 2,418 3,020 -19.9 Light Commercial 3,960 3,492 13.4 33,932 28,784 17.9 Upper Large 8 10 -20.0 88 161 -45.3 Private 810 821 -1.3 8,374 7,155 17.0 People Movers 160 162 -1.2 581 685 -15.2 Business 2,747 2,375 15.7 23,150 19,611 18.0 Sports 153 183 -16.4 1,438 1,562 -7.9 Gov’t 168 113 48.7 1,244 956 30.1 SUV Small 1,546 1,275 21.3 12,441 9,749 27.6 Rental 235 183 28.4 1,164 1,062 9.6 SUV Medium 2,377 2,175 9.3 19,308 15,262 26.5 Sub Total 13,759 13,150 4.6 112,430 102,420 9.8 SUV Large 1,363 1,519 -10.3 13,577 12,307 10.3 Private 4,237 4,469 -5.2 41,881 38,098 9.9 SUV Upper Large 47 56 -16.1 666 483 37.9 Business 6,240 6,002 4.0 56,552 51,793 9.2 Light Buses 107 70 52.9 773 559 38.3 Gov’t 373 321 16.2 3,448 3,338 3.3 Vans 615 443 38.8 4,841 4,256 13.7 Rental 2,909 2,358 23.4 10,549 9,191 14.8 Pick Up/Chassis Cab 4x2 1,423 1,307 8.9 11,569 10,114 14.4 Heavy Commercial 567 539 5.2 4,419 3,675 20.2 Pick Up/Chassis Cab 4x4 1,815 1,672 8.6 16,749 13,855 20.9 Heavy Commercial 567 539 5.2 4,419 3,675 20.2 Other 181 174 4.0 1,407 993 41.7 Other 181 174 4.0 1,407 993 41.7 Total 14,507 13,863 4.6 118,256 107,088 10.4 Total Market 14,507 13,863 4.6 118,256 107,088 10.4

Top 3 Sources for Leads, Test Drives and Sales - New Zealand Dealerships September 2017 ( vs August 2017) S S Web - Classified 15.4% Web - Dealer 44.9% S Web - Classified 7.3% T E E D S V

Web - Dealer 1 Web - Classified L Web - Dealer A 12% I 13.3% 15.7% E A R E

L Brand 45.3% T D Brand 7.3% S Repeat 3.1% Smart Digital Tools

www.autofile.co.nz 39 Battle at the top heats up egistrations of new Toyota Warren Willmot, LDV NZ’s sales New Commercial Sales - 2015-2017 Hiluxes were up by a 6,000 and marketing manager, says 2015 massive 42 per cent last demand for the newly launched 5,500 2016 monthR on the same time last year – 2017 T60 ute has been outstanding with 791 units compared to 554. 5,000 the first three shipments of the T60 The ute is holding its own at the having sold out. 4,500 top of the leaders’ board with the “We registered 56 before it was Ford Ranger just 10 units behind in 4,000 even launched,” he told Autofile. second with 781 registrations – up “We have ordered up large and 3,500 by 2.6 per cent on September 2016’s more utes are arriving. The T60 is 761. The Mitsubishi Triton raced 3,000 significantly cheaper than other back into third with 373 sales ahead 2,500 utes on the market and even our of Holden’s Colorado on 353. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec base model is highly spec-ed. New commercial vehicle sales “I feel New Zealanders have went up by 11.3 per cent during massive 57.9 per cent increase in 4.8 per cent to 875 units compared been paying far too much for light September with 4,652 registrations, registrations last month with 1,153 to 835 during the same month of commercials. Our sales have been compared to 4,180 units in the same units sold compared to 730 during last year for an 18.8 per cent market going up for the past two years and month of last year. September 2016, and a 24.8 per share. Holden’s sales were down we have just started. We have two Toyota continues to dominate cent market share for the month. by 13.4 per cent to 380 units with a new dealers on board so we will add new commercial sales with a Ford was second. Its sales rose by market share of 8.2 per cent. even more market share.”

New Commercial Sales by Make - September 2017 New Commercial Sales by Model - September 2017

Sep '17 2017 YEAR 2017 Sep '17 2017 YEAR 2017 Make Sep '17 Sep '16 +/- % Make Model Sep '17 Sep '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 1,153 730 57.9 24.8% 8,894 22.6% Toyota Hilux 791 554 42.8 17.0% 6,298 16.0% Ford 875 835 4.8 18.8% 7,821 19.9% Ford Ranger 781 761 2.6 16.8% 7,106 18.1% Holden 380 439 -13.4 8.2% 3,590 9.1% Mitsubishi Triton 373 353 5.7 8.0% 3,124 7.9% Mitsubishi 373 354 5.4 8.0% 3,124 7.9% Holden Colorado 353 422 -16.4 7.6% 3,432 8.7% Isuzu 321 326 -1.5 6.9% 2,962 7.5% Toyota Hiace 337 175 92.6 7.2% 2,377 6.0% Nissan 267 284 -6.0 5.7% 2,461 6.3% Nissan Navara 267 284 -6.0 5.7% 2,459 6.2% Mazda 205 192 6.8 4.4% 1,698 4.3% Mazda Bt-50 205 192 6.8 4.4% 1,697 4.3% Fiat 157 142 10.6 3.4% 755 1.9% Isuzu D-Max 195 221 -11.8 4.2% 1,991 5.1% Volkswagen 133 108 23.1 2.9% 1,177 3.0% Fiat Ducato 154 137 12.4 3.3% 731 1.9% Mercedes-Benz 125 124 0.8 2.7% 744 1.9% Mercedes-Benz Sprinter 110 100 10.0 2.4% 575 1.5% Ldv 110 67 64.2 2.4% 891 2.3% Ford Transit 94 73 28.8 2.0% 711 1.8% Fuso 83 0 8300.0 1.8% 593 1.5% Volkswagen Amarok 85 61 39.3 1.8% 714 1.8% Hyundai 75 89 -15.7 1.6% 766 1.9% Hyundai Iload 71 86 -17.4 1.5% 741 1.9% Hino 63 61 3.3 1.4% 498 1.3% Ldv V80 58 46 26.1 1.2% 507 1.3% Foton 51 72 -29.2 1.1% 538 1.4% Isuzu F Series 56 50 12.0 1.2% 421 1.1% Ssangyong 38 49 -22.4 0.8% 459 1.2% Foton Tunland 51 61 -16.4 1.1% 484 1.2% Man 35 29 20.7 0.8% 178 0.5% Isuzu N Series 39 36 8.3 0.8% 357 0.9% Ud Trucks 25 20 25.0 0.5% 197 0.5% Hino 500 38 39 -2.6 0.8% 251 0.6% Volvo 23 25 -8.0 0.5% 292 0.7% Ssangyong Actyon Sport 38 49 -22.4 0.8% 459 1.2% DAF 21 24 -12.5 0.5% 195 0.5% Ldv T60 36 0 3600.0 0.8% 57 0.1% Others 139 210 -33.8 3.0% 1,534 3.9% Others 520 480 8.3 11.2% 4,875 12.4% Total 4,652 4,180 11.3 100.0% 39,367 100.0% Total 4,652 4,180 11.3 100.0% 39,367 100.0%

SettingSetting the Benchmark the Benchmark 6 Ports6 Portsin Japan. in Japan. 7 Ports 7 Portsin New in Zealand New Zealand

SPEED, SERVICE,SPEED, SERVICE, VALUE & VALUE INDEPENDENCE & INDEPENDENCE

40 www.autofile.co.nz Good quality utes hard to find wo dealers in the Waikato’s on September last year when 435 Used Commercial Sales - 2015-2017 main city believe there are 1,300 units were sold. plenty of would-be buyers Nissan followed with 217 sales forT used commercial vehicles. 1,200 – down by one unit on the same Simon Palfrey, sales consultant 1,100 month of last year, while Isuzu at 4Guys Autobarn in Hamilton, came in third with 67 for a 45.7 1,000 says demand for utes is consistent 2015 per cent increase on September although they can be difficult to 900 2016 2016’s 46 registrations. find. 2017 Year to date, Toyota has a 800 “People like to hold onto 47 per cent share of the market them,” he told Autofile. “Utes are 700 with 4,551 registrations. Nissan in demand as work vehicles, and has a 21.3 per cent market share 600 people now want them to tow a with 2,062 and Mazda is third on Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec boat or trailer.” 6.8 per cent and 502 units. The “We do stock utes, but it’s hard of young trades people in the commercial vehicles sold, which Toyota Hiace was again at the top to find them,” adds Grant Wilson, Waikato looking for utes and was a 13.5 per cent increase on of the commercial models table owner of Te Rapa Wholesale Cars. vans. They sell quickly in the 964 units during September 2016. with 374 registrations last month “We’ll buy utes off Trade $20,000 to $30,000 bracket.” Toyota continues to be – an increase of 12 per cent on Me Motors, other dealers and As for last month’s statistics, the market leader with 526 September 2016 for a market franchised yards. There are a lot there were 1,094 used registrations – up by 20.9 per cent share of 34.2 per cent.

Used Commercial Sales by Make - September 2017 Used Commercial Sales by Model - September 2017

Sep '17 2017 YEAR 2017 Sep '17 2017 YEAR 2017 Make Sep '17 Sep '16 +/- % Make Model Sep '17 Sep '16 +/- % Mkt Share TO DATE Mkt share Mkt Share TO DATE Mkt share Toyota 526 435 20.9 48.1% 4,551 47.0% Toyota Hiace 374 334 12.0 34.2% 3,422 35.3% Nissan 217 218 -0.5 19.8% 2,062 21.3% Nissan Caravan 76 92 -17.4 6.9% 752 7.8% Isuzu 67 46 45.7 6.1% 502 5.2% Toyota Regius 67 23 191.3 6.1% 410 4.2% Mazda 67 67 0.0 6.1% 656 6.8% Mazda Bongo 56 55 1.8 5.1% 538 5.6% Ford 47 32 46.9 4.3% 367 3.8% Nissan Nv200 48 40 20.0 4.4% 339 3.5% Mitsubishi 39 45 -13.3 3.6% 347 3.6% Isuzu Elf 35 29 20.7 3.2% 275 2.8% Holden 23 24 -4.2 2.1% 186 1.9% Toyota Dyna 31 24 29.2 2.8% 258 2.7% Hino 20 19 5.3 1.8% 264 2.7% Nissan Vanette 29 37 -21.6 2.7% 325 3.4% Chevrolet 18 13 38.5 1.6% 183 1.9% Nissan Nv350 24 9 166.7 2.2% 148 1.5% Dodge 9 6 50.0 0.8% 43 0.4% Isuzu Forward 21 11 90.9 1.9% 132 1.4% Volkswagen 9 7 28.6 0.8% 71 0.7% Toyota Hilux 20 19 5.3 1.8% 149 1.5% Gmc 5 4 25.0 0.5% 38 0.4% Mitsubishi Canter 18 12 50.0 1.6% 173 1.8% Mercedes-Benz 5 4 25.0 0.5% 52 0.5% Toyota Toyoace 17 21 -19.0 1.6% 159 1.6% Daf 4 1 300.0 0.4% 13 0.1% Nissan Atlas 13 11 18.2 1.2% 182 1.9% Fiat 4 8 -50.0 0.4% 74 0.8% Nissan Navara 12 16 -25.0 1.1% 165 1.7% Suzuki 4 3 33.3 0.4% 21 0.2% Ford Ranger 12 12 0.0 1.1% 134 1.4% Volvo 4 4 0.0 0.4% 22 0.2% Holden Colorado 11 10 10.0 1.0% 76 0.8% Kenworth 3 1 200.0 0.3% 24 0.2% Ford F150 11 4 175.0 1.0% 72 0.7% Daihatsu 2 1 100.0 0.2% 23 0.2% Ford Transit 10 6 66.7 0.9% 69 0.7% Iveco 2 1 100.0 0.2% 14 0.1% Mitsubishi Delica 9 10 -10.0 0.8% 57 0.6% Others 19 25 -24.0 1.7% 180 1.9% Others 200 189 5.8 18.3% 1,858 19.2% Total 1,094 964 13.5 100.0% 9,693 100.0% Total 1,094 964 13.5 100.0% 9,693 100.0%

Setting the Benchmark 6 Ports in Japan. 7 Ports in New Zealand www.moana-blue.com 0800 MOANA BLUE (0800 662 622) SPEED, SERVICE, VALUE & INDEPENDENCE

www.autofile.co.nz 41 Parallel imports of concern ny fears about the general cheaper car than us, it will not have months compared to 271 in 243 days’ supply of new car stock election impacting on the same specs.” September 2016. sitting in distributor or dealership sales failed to dampen He says many cars imported There were 7,620 new cars yards. This is down from 2017’s Aone dealership’s results last month directly from the UK don’t have the imported into New Zealand last high of 251 days in August. – but there are issues surrounding same spec-ed safety features as month – the lowest total during Year to date, 76,365 new cars parallel imports. New Zealand-new cars and buyers the past 12 months. have crossed the border and Gary Periam, general manager of are often unaware that the car Despite the low volume, there 68,909 have been sold leaving a Giltrap Audi in Grey Lynn, Auckland, doesn’t come with lane-change were 9,855 registrations – a surprising variance of 7,456. says September was a challenging assist, for example. 14.5 per cent increase on August and “The saloon car market is month, but his team didn’t let As for last month’s national a 1.6 per cent rise compared to the tough,” says Periam, with the RS6 election uncertainty slow sales. and RS3 performing well. He says “The month ended up strong,” the Q7, Q3 and Q2 SUVs continue he told Autofile. “We got on the “If a dealer has a cheaper car than us, it will not to be “incredibly” popular with the phones and made a lot of calls, so it have the same specs” – Gary Periam, Giltrap Audi franchise’s buyers. “The luxury car was a good month in the end. sector is quite strong,” he adds. “Within the group, the luxury statistics, imports of new same month last year. When it comes to buyers’ brands were the winners during passenger vehicles fell by 28.1 As a result, there was a preferred colours, Periam says: September. Hopefully Winston per cent compared to August and reduction of unregistered stock of “White is the new black, but the [Peters] chooses wisely. 26 per cent on the same month 2,235 units. This means that there yellow Q2 is selling well”. “But parallel-import cars are last year. has been a three per cent decrease Gordon Page, sales consultant starting to niggle us with imports That said, average daily sales in unsold stock sitting in yards at Roger Gill Mitsubishi in out of England. If Labour, the remain strong. They have held compared to August, but there’s Pukekohe, says September was a Greens and Winston were to get at 295 units per day for the past still 12.9 per cent more stock than good month for Mitsubishi sales, in, then we will get hit by parallel three months and have sat in in September 2016. especially with light commercial imports. However, if a dealer has a the 290 range for the past seven There is now eight months’ or vehicles such as the Triton.

Dealer stock of new cars in New Zealand Days stock in NZ - new Cars

CAR Sales DAILY SALES Days Variance Stock - 12-MONTH stock 260 Imported Registered AVERAGE at hand Sep ‘16 10,291 9,704 587 63,508 271 234 240 September 2016 — September 2017 Oct ‘16 10,115 10,795 -680 62,828 274 229 Nov ‘16 11,059 9,722 1,337 64,165 279 230 220 Dec ‘16 9,825 8,069 1,756 65,921 281 234 Jan ‘17 8,489 10,150 -1,661 64,260 285 226 200 September 2015 — September 2016 Feb ‘17 8,099 8,050 49 64,309 287 224 Mar ‘17 9,200 9,230 -30 64,279 290 222 180 Apr ‘17 8,234 6,996 1,238 65,517 290 226 160 May ‘17 9,539 8,386 1,153 66,670 293 228 Jun ‘17 10,483 10,181 302 66,972 296 227 140 Jul ‘17 12,591 7,605 4,986 71,958 295 244 of stock Days

Aug ‘17 10,599 8,606 1,993 73,951 295 251 120 Sep ‘17 7,620 9,855 -2,235 71,716 295 243

Year to date 76,365 68,909 7,456 100 Change on last month -28.1% 14.5% -3.0% 0 v g

Change on Sept 2016 -26.0% 1.6% 12.9% ay Oct S ep J ul Sep F eb N o A pr D e c J an J un A u M M ar Less IMPORTED Less SOLD MORE STOCK

Drive away with finance from MARAC marac.co.nz Provided by Heartland Bank Limited heartland.co.nz

MARAC is a division of Heartland Bank Limited. Lending criteria, fees and charges apply.

42 www.autofile.co.nz Daily registrations trending upwards ore used cars were sold 15.2 per cent on the same month last being unprepared to finance have moved out of Auckland to by dealers last month year and sales were up 8.6 per cent. expensive cars. the Waikato, Tauranga and Taupo than the number Year to date, 129,437 used cars “They are not spending $25,000 because they can get a house in the Mimported for the second month in have entered the country and on a car on finance. They will spend provinces for $400,000, and also a row. 122,510 units have sold, resulting in a $15,000. People are being more improve their lifestyles.” As a result, dealer stock on-hand surplus stock variance of 7,004 units. conservative with their budgets.” He adds sales during August fell to 81 days in September – down That means current overall stock He says buyers are now setting proved to be better than expected from 82 in August, but still well sits at 35,717 vehicles, which is an their sights on SUVs with between throughout the group. “It ended ahead of the 12-month low of 64 increase of 21.4 per cent compared 100,000km and 120,000km on the up being better than we thought it days in January. to September 2016 when a total of clock or older sedans. would be, so no complaints.” Daily sales have been consistently Jono Allen, owner of Tauranga trending upwards during the past 12 Cars, says the business stocks about months and reached 442 last month, “Finance companies tell us the average lend 70 vehicles in the city. which was 41 units more per day is up to $15,000” – Matt Adams, Advantage Cars It has about another 100 cars than in September 2016. in stock in Japan, will buy to order Stock of used cars has fallen 29,412 excess vehicles were recorded. “Finance companies tell us the and wholesales cars to dealers by 0.68 per cent in September Matt Adams, branch manager of average lend is up to $15,000,” throughout the North Island. compared with August. Advantage Cars in Manukau, South Adams told Autofile. “In an election “It is hard to predict the market. Some 13,401 units crossed the Auckland, says: “The beginning year that makes sense. It changes every day, but we have a border compared with the previous of September was slow but we “People’s disposable incomes in good range of stock.” he says. month’s total of 12,455, and there gathered momentum last week Auckland are getting smaller and Allen says that small cars – such were 13,645 units sold during the [September 11-17].” often buyers are still living with as the Nissan Tiida, Mazda Demio, month, which was below August’s He says that was due to the their parents. Suzuki Swift – are always in demand sales figures by 5.8 per cent. uncertainty brought about by the “The city’s housing market is from buyers, as are Mitsubishi’s September’s import total was up general election and many people slowing down. A lot of people Outlander and Nissan’s X-Trail.

Days stock in NZ - USEd Cars Dealer stock of used cars in New Zealand

CAR Sales DAILY SALES Days 180 Variance Stock - 12-MONTH stock Imported Registered AVERAGE at hand

160 Sep ‘16 11,629 12,564 -935 29,412 401 73 Oct ‘16 12,311 12,709 -398 29,014 405 72 140 Nov ‘16 13,400 12,762 638 29,652 408 73 Dec ‘16 12,242 13,181 -939 28,713 410 70 120 Jan ‘17 10,583 12,933 -2,350 26,363 413 64 Feb ‘17 13,829 12,260 1,569 27,932 415 67 100 Mar ‘17 19,546 14,474 5,072 33,004 421 78 September 2016 — September 2017 Apr ‘17 13,017 12,507 510 33,514 422 79 80 May ‘17 16,584 14,439 2,145 35,659 427 84 Jun ‘17 15,530 13,339 2,268 37,927 431 88 60 Days of stock Days Jul ‘17 14,492 14,430 62 37,989 434 87 September 2015 — September 2016 40 Aug ‘17 12,455 14,483 -2,028 35,961 439 82 Sep ‘17 13,401 13,645 -244 35,717 442 81

20 Year to date 129,437 122,510 7,004 Change on last month 7.6% -5.8% -0.7% v g

ay Change on Sept 2016 15.2% 8.6% 21.4% Oct S ep J ul Sep F eb N o A pr D e c J an J un A u M M ar Less IMPORTED More SOLD MORE STOCK

Drive away with finance from MARAC marac.co.nz Provided by Heartland Bank Limited heartland.co.nz

MARAC is a division of Heartland Bank Limited. Lending criteria, fees and charges apply.

www.autofile.co.nz 43 Autohub brings AustrAliA closer Autohub have been exporting cars from the Great Southern Land to New Zealand for six years – we know the market and the supply chain. So buy the car you want and leave the rest to us.

COMPLETE VEHICLE LOGISTICS SERVICE FROM THE AUSTRALIAN SELLER TO YOUR DOOR IN NZ, including:

SUPPLY Autohub can help in providing access to the major auction houses in Australia GST RECOVERY Talk to Autohub before you purchase and they will work with you to arrange recovery of Australian GST TRANSPORT Autohub will organise transport from the seller to the port or storage facility STORAGE Autohub can organise secure and economic storage prior to sailing, if required SHIPPING Autohub ship both RORO or container if required. To find out more, All options available contact: Tony Tiehuis on 021611271 or email INSURANCE Autohub service includes total loss insurance with [email protected] all shipments unless otherwise specified

GLOBAL VEHICLE LOGISTICS NZ - JAPAN - AUSTRALIA - UK - EUROPE

www.autohub.co +64 9 411 7425 [email protected]