. is an on-demand transportation company based in , . It develops, markets, and operates the Lyft car transportation mobile app. Launched in June 2012, Lyft operates in approximately 300 U.S. cities, including New York, San Francisco, and and provides over 1 million rides per day.

1  Lyft was launched in the summer of 2012 by and as a service of , a long-distance the two founded in 2007. Zimride focused on ridesharing for longer trips, often between cities, and linked drivers and passengers through the Facebook Connect application. Zimride eventually became the largest rideshare program in the US.  Green had the inspiration for Zimride after sharing rides from the University of California, Santa Barbara campus to visit his girlfriend in Los Angeles. He had used ’s ride boards but wanted to eliminate the anxiety of not knowing the passenger or driver. When Facebook opened its API to third-party developers, Green said he thought "Here’s the missing ingredient."[32] Green was introduced to John Zimmer through a mutual friend and the pair initially met on Facebook. The company name comes from the country Zimbabwe, where, during a trip in 2005, Green observed locals sharing minivan taxis. He said, "I came back to the US inspired to create that same form of transportation here.” Green had coding experience and was able to develop the site in four months. Zimride launched the first version of the rideshare program at Cornell University, where, after six months, the service had signed up 20% of the campus. By using Facebook profile information, student drivers and passengers could learn about each other.  In May 2013, the company officially changed its name from Zimride to Lyft. The change from Zimride to Lyft was the result of a hackathon that sought a means of daily engagement with its users, instead of once or twice a year.

2  Riders must download the Lyft mobile app to their iOS or Android-based phone, sign up, enter a valid phone number, and enter a valid form of payment (either a credit card, or link to an Apple Pay, Google Wallet, or PayPal account). Passengers can then request a ride from a nearby driver. Once confirmed, the app shows the driver's name, ratings by past passengers, and photos of the driver and car. Drivers and passengers can add personal information to their profiles about their hometown, music preferences, and other details to encourage drivers and passengers to converse during the ride. After the ride is over, the rider is given the opportunity to provide a gratuity to the driver, which is also billed to the rider's payment method.  Lyft offers five types of rides within the app:  Shared Ride, which is not available in all cities, is the cheapest option and will match passengers with other riders if they are going in the same direction.  Lyft is the basic and most popular offering that matches passengers with nearby drivers.  Lyft XL matches passengers with a vehicle that can seat at least 6 passengers.  Lux matches passengers with a luxury vehicle that seats at least 4 passengers.  Lux Black matches passengers with a luxury black exterior vehicle ride that seats at least four passengers.  Lux Black XL matches passengers with a black exterior luxury car that seats up to 6. (i.e.: SUVs with highly rated drivers).

3  In May 2013, Lyft completed a US$60 million Series C venture financing round led by and including Founders Fund, Mayfield Fund, K9 Ventures, and Floodgate Fund.  In April 2014, Lyft completed a $250 million Series D financing round led by Coatue Management, , and Andreessen Horowitz, bringing its total amount raised to $332.5 million.  In March 2015, the company received a $530 million investment from a group led by Japanese online retailer Rakuten Inc. In May 2015, Lyft received an additional $150 million in investment, including a $100 million investment from Carl Icahn based on a valuation of $2.5 billion, which brought the total raised to over $1 billion.  On January 4, 2016, Lyft announced a partnership with U.S. automaker , which invested $500 million as part of a $1 billion fundraising effort. The partnership is designed to help both companies accelerate in the ride-sharing market, as well as the autonomous car arena. In conjunction with GM's investment, Prince al-Waleed bin Talal of Saudi Arabia also made an investment in Lyft which included the purchase of $148 million worth of existing stock from Andreessen Horowitz and Founders Fund.  On December 2017 Lyft has announced that it has added another $500 million to the funding round with participation from Fidelity Management & Research Company as well as the Ontario Teachers’ Pension Fund.  In June 2018, Lyft said that it has raised an additional $600 million primarily from existing investors, valuing the company at $15.1 billion. 4 Location: Any Where in India, Philippines and Srilanka Requirements: Office + 20 Computers + Dialer + Server + Headset Working Days: All Payout : $2200 Per Agent per Month ( 200 hr per agent) Agents required: 20FTE + 1 MANAGER + 1 IT Time Zone: US - EST – Eastern Standard Time Payment channels: Bank Transfer/ Wire Payment frequency: Bi-Weekly Advance Billing: One Month (50:50) Training and support: Online/Onsite Training Tat: 15 Days (50%Paid) ($550 per agent for training days) Contract: 33 Month CRM/Software: Provide by end client SLA Signup TAT: 30-45 days DOT: Mandatory* 5 IT Requirements

. Technical Details: Center should have capable IT Support with an inbuilt Server which has the ability to control 25 systems along with the capacity 4 mbps Internet connectivity, Further technical specifications of the project will be given to the center on the time of Discussion

. Development: Software CRM by client

. Dialer, Headphones, IP Cameras, Firewall etc.

. Dedicated Internet Facility (Minimum 4mbps with buffer connectivity)

6 Scope of Work

. The Associate will diligently carry out Inbound Customer care work; Business Associates should receive call for Cab service to USA citizen.

. The Business Associate shall submit the Reports on CRM (Provide by end client).

. The Team Leaders / Manager / Trainer must have experience in the International BPO field at least 6 months to 3 year.

. Hiring should be done within 30 days of Signing SLA by both party.

7 Procedure to apply / Steps involve in Procedure

. Documents Required: “MOU” + “Company Proofs” + “Director/Owner Proofs” + “DOT”* + “Company Profile”, once you send us your documents, we will forward your documents to the client. There would be reverting back from the client with 8-10 days.

. SLA: After signing your SLA, the client would give you 10-15 working days for training startup.

. Training: A trainer from US/India (Freelancer) will come to center’s office to give on-site training for 8-15 working days (days on capability of employee grasping power) and make center live. (We will be there to support and help center for training in easy way). All the expenses of towards the trainer like: travelling, accommodation will be borne by Client.

8 . Training charges : NIL ( Onsite training by client) . Travelling charges : NIL ( provide by the client) . Software charges : NIL ( provide by the client)

. Royalty : 4% from every billing. . Refundable Deposit: INR 4,00,000 (INR 2,00,000 on MOU & INR 2,00,000 on client introduction) . Consultancy INR 4,00,000 Refund at the time of NDA. . Contract Renewal charges : NIL ( Royalty will be same as per NDA with Consultant)

9 1) MOU Should be signed by both party. 2) Deposit should be paid at the time of MOU. 3) Company profile should be shared by center. 4) Introduction call will be done. 5) Questionnaire will be shared. 6) 2nd call will be done with client for IT. 7) Questionnaire will be shared for IT. 8) 3rd party Background verification will be done by agency. 9) Office visit by client’s team member. 10) SLA discussion call will be done by management. 11) SLA Draft to be share to verify. 12) Travel plan to be fix by management for SLA. 13) 50% Advance will be release. 14) NDA should be sign and Deposit will be refund on the same day by cheque. 15) Hiring of the agent. 16) Training will be provided Onsite. (No charges) 17) 50% Advance will be release. 18) Mock calls with the team. 19) Demo calls for the final testing. 20) Center will be live

10 . Specifications & SLA: All the Company sign up documents will be handed over to the center once the Clients finish the center premises visit. Official mail will delivered to the center after the visit and Completion of Documentation will proceed thereafter.

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