Smartphones made easy Welcome Contents These days almost everybody has a smartphone. For some of 04 Setting up your Apple iPhone 14 Making video calls us, they’ve become the essential gadget that helps us keep in touch, snap photos, run a range of amazing apps and browse 06 Setting up your Android smartphone 16 Storing and syncing in the cloud the web. For others, they’re a source of mystery, confusion or even irritation. Maybe we bought one to keep up with the kids 08 Installing apps 18 Conserving your data or the grandkids, or perhaps the dwindling numbers of more simple mobile phones on the market meant we had no other 10 Essential apps 20 Phone security choice. Either way, we might use our phones to make calls, send texts and check our emails, but we’re not getting the most from 12 Taking and sharing photos 22 Jargon buster our devices. with your phone Does that sound familiar? Well, it doesn’t have to be that way. In this guide, we’ll help you set up your new Apple or Android smartphone, master its basic features and download the most useful apps. We’ll help you get to grips with the camera and explain how to transfer photos to your computer and make video calls. Discover how to store and protect your data, keep your phone secure and avoid getting hit by jaw-dropping charges. By the end, you’ll not only know how to use your smartphone, but also feel confident enough to discover more of its uses. Follow all our step-by-step guidance and you’ll be a smartphone expert in no time.

Kate Bevan Editor, Which? Computing

GET LOST EXPLAINING 5G ANTIVIRUS ON TEST Keep tabs on everything Why it’s more than just We name the best from phones to keys faster connections packages for Mac and PC

FEBRUARY 2020 Which? Computing offers practical Computing advice on making the most of your computer, including everything from social networking to email. Our team of experts has more than 65 years’ experience working in and writing PARANOID about technology. As a Which? title, ANDROID Millions of devices are past their best. we’re entirely independent and offer Is yours one of them? unbiased advice. p01 Front cover R3a.indd 1 06/01/2020 14:09

© Which? Ltd 2020 This guide has been produced for general information and interest only. Which? makes every effort to ensure that the information in the guide is correct, but we can’t guarantee that it is 100% free of inaccuracies, errors and omissions. We are not responsible for ensuring that the advice given in this guide is suitable for your purposes, or for any financial loss or loss of data that may be incurred as a result of following the advice. This is an independent publication and is not affiliated with, or authorised, sponsored or approved by the companies it refers to.

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2 ❘ which.co.uk which.co.uk ❘ 3 The General settings handle Swipe all the way left for the Setting up your Apple iPhone Today screen (see below, left). Personalise your iPhone by customising the homescreen, “background settings such as storage, This has a search bar, an ‘Up changing settings and removing unwanted apps your Siri settings, how quickly your Next’ panel to remind you of upcoming events, app iPhone goes to sleep, the date and suggestions for easy access Getting started time on it and software updates to apps you use frequently, Turn it on plus the news, weather, maps Hold the Power button on the ” and tips that Siri thinks you top-right of your iPhone to turn Master settings you pop-up notifications, and might find interesting or it on and ‘Hello’ will appear in Access the iPhone’s settings how these are displayed. useful. Swipe down from many languages. Just tap, hold, and options menus via Settings General the top of the screen for and swipe from right to left (see left) – the grey gear-shaped The General settings handle Notifications, where you’ll across the screen. Choose icon on your homescreen. background settings such as find your latest emails, your language, then select Airplane Mode storage, your Siri settings, how and other alerts. your country. Your iPhone will Tap Airplane Mode to switch quickly your iPhone goes to Swipe up from the bottom of now search for nearby wi-fi off all your phone’s wireless sleep, the date and time on the homescreen (on iPhones networks. Tap to select one connections at once. Tap again it and software updates. with a home button) or down and enter your wi-fi password to switch them on again. Display & Brightness and left from the top-right if required. Your iPhone will Wi-fi Controls the brightness level corner (on iPhones without) then take you through steps This lists the wi-fi network of the screen and can also for the Control Centre (see that enable its Touch ID that you’re currently connected change the look of the text below, right). This gives you (fingerprint) orFace ID (facial to. Tap it to disconnect or to on your iPhone’s homescreen. quick playback controls for recognition), and allow you to (if turned on), your battery Moving and deleting apps connect to a different network. video and music plus a range restore apps and data from an level, the phone signal strength Your phone comes with some Tap a network you want to Advanced features of other shortcuts. old iPhone. You’ll also be asked meter and the wi-fi signal apps preinstalled. You can join and enter the security The homescreen also has to sign in with your Apple ID strength meter. move app icons from page password when prompted. three less obvious features. (the account you use to access Below those, you can see up to page, delete apps or even Bluetooth Apple services) if you already to six rows of icons that launch change the apps in the dock. Bluetooth is used to connect have one, and choose whether your iPhone’s core features and Just tap and hold your finger with in-car systems, wireless or not to use Apple’s personal apps. Swipe left or right on the on an icon and wait until all headphones, speakers and assistant, Siri. Provide any screen to switch from one page the icons start wobbling. Tap keyboards. If you’re not using it, information that is required of your homescreen to the and drag the icon to change switch it off to save battery. and when you see the words next, or tap an icon to launch its position on the page, or Mobile Data Get Started, tap to begin the associated app or feature. drag it to the left or right of the Use this option to control your using your new device. At the bottom, you’ll see screen to move it to a different mobile internet connection. the dock. This is a bar with your page. To delete it altogether, You can turn it off to avoid Your homescreen four most important apps. By tap the X in the top-left corner using your monthly data The homescreen is where default, it will be set with Calls, of the icon to remove it (not all allowance. You can also choose you’ll find your iPhone’s main the Safari browser and the apps can be deleted). to allow or prevent individual features and apps (see above). Messages and Music apps, but To change the icons in the apps from using data. At the top you can see the you can personalise the dock if dock, drag one out then drag Notifications current time, status icons for you prefer and add your own your preferred app into the Use the Notifications option to location sensing and Bluetooth most frequently used apps. vacant space. control which apps can send

4 ❘ which.co.uk which.co.uk ❘ 5 Setting up your up your data allowance). Security and location Connected devices Control how you unlock your Here you can pair a new phone, set privacy settings Android smartphone Bluetooth device, like a and adjust important phone With many manufacturers and a variety of software versions speaker or set of headphones, security settings. available, various Android smartphones can work in different and also set up connections to System a , a printer or a ways. Fortunately, the basics are usually quite similar Change the date and time, wireless display. set backup options for your Appearance phone and check for new Getting started Change the background software updates. Turn it on wallpaper on your Home and Press the Power button to Lock screens, and add widgets Notifications switch on your phone and and shortcuts. Drag down from the top it will run its initialisation Apps & notifications of the screen to show process. Android phones Control what apps can and notifications. These could differ from manufacturer can’t do on your phone, include messages, missed to manufacturer, and also configure notifications and calls, open apps or other in terms of which version of uninstall apps. activity. Tapping one opens the Android software they Battery the related app, or you can run, but you’ll usually have to find the different settings Check how long your clear or block notifications to to choose your language, and options that control your battery charge should last prevent them from appearing then your country and/or Android phone (above). As and control the Battery Saver again in the future. region and then select your with your homescreen, the power-saving mode. Above notifications is the wireless network, entering line-up of Settings will differ Display Quick Settings panel. Drag any password that’s required. depending on your phone, Set the brightness level and down again from this view Once that is done, you’ll manufacturer and Android control any autobrightness and you’ll see more settings either need to log in to your version, but you should see level settings, night light shortcuts such as wi-fi, power (your most of the following. settings and how long it takes saving mode and Bluetooth. account, if you have one) or three icons: Back, to go back one of the grey boxes that Network & Internet before your phone goes to You can also access the full set up a new one – you will a step; Home, to go back to appear. Each one of these Tap Wi-fi to turn wi-fi on or sleep when not being used. settings menu by tapping need one to use your Android the homescreen and Recent represents a different page off. If you want to connect your Here you can also change the cog. phone properly. Answer any Apps, which allows you to of your homescreen. phone to a different network, wallpapers and the size remaining questions your switch between open apps You can also remove an just tap the network’s SSID of fonts and icons on the phone asks you and then and open browser windows. app from a page by tapping (or name) and enter the Android homescreen. you’ll be good to go. Tap and hold the Home and holding it then selecting password. Tap Data Usage Sound Your homescreen button and swipe upwards Remove, or dragging it to the to see how much data your Set notification sounds and Phones from Sony or Samsung to open the App Tray (above, Remove link at the top of the phone has been using and ring tones, and adjust the may look different, but most right): an alphabetical list of screen. Drag it to the left or which apps have been using volume for alerts, alarms and Android phones have one or every app or feature installed right edge of the screen to it, or you can tap Hotspot music, game and video apps. more homescreens for your on your phone. You can move move it to another page. and tethering to use your Storage apps and core features, plus an app to a homescreen page smartphone as a mobile Check how much free storage a row of icons to launch your for easier access by tapping Change your settings hotspot, to share your internet space your phone has left, phone’s core features (above, and holding it, then dragging Open the App Tray and tap with a tablet or another device and how your storage space left). Below them you’ll see it left, off the screen and onto the gear-shaped Settings icon (just watch out you don’t use is being used.

6 ❘ which.co.uk which.co.uk ❘ 7 Installing apps Enter it, or your fingerprint if you have one set up on Your phone has some great features built in, but to get the most from your phone. Once the app has installed, tap Open to it you’ll need to visit the app store to download and install useful apps launch it, or tap the Home button, then the App Tray The word ‘app’ is short an eBook reader. There is an Search to find a specific app. and find the new app and for application, although app for almost everything! When you find something launch it from there. it usually means a simpler, interesting, tap on the icon cheaper type of application Installing apps to go to its page. You can Websites or apps? than the kind you might iPhone scroll down to see a detailed Using your phone’s web install on a PC. Apps are Find the blue App Store description plus reviews browser to read a news designed to be used with icon on your homescreen. from other users as well as website or check cinema a touchscreen interface and Tapping it will take you to recommendations for other, times could save your phone usually handle a few tasks Apple’s app store, where similar apps that might from being packed out with easily and effectively. There you’ll find a huge selection interest you. To install the unnecessary apps, but in are millions of apps on both of games and apps. The app, tap Get or tap where Android use Top Charts, Categories, many cases an app is quicker the iPhone’s App Store and main Today page features it lists the price. You’ll be Android has its own app Editor’s Choice, Family and and makes it easier to access Android’s Store, Apple’s daily favourites, asked to enter your Apple store – the Google Play other options at the top to key features. so the possibilities are almost while tapping Apps at the ID password or provide facial Store. You’ll usually find the look for something more For example, you might find endless. Install TomTom’s bottom will take you to a or fingerprint authentication. icon then launch it on the specific, or use the searchbar. it easier to find and watch a app on your phone, for wider selection. Keep Then the app will install. Tap homescreen. If not, check the If you find what you’re rugby or football match on example, and it becomes a scrolling down here and Open to launch it or go back App Tray. Make sure Apps is looking for, tap Install or the the BBC Sport app rather fully fledged satnav device. you’ll see charts for the top to the homescreen and find selected at the bottom (not button marked with the price. than the mobile website. You Download the Kindle app apps plus links to the most the icon of your new app, Games, Movies & TV or Books), You’ll normally be asked for can find all the latest sports and your phone becomes popular categories. Tap on tapping it to open. then browse through the your Google account news, live action, scores and featured apps. You can also password before installation. highlights in one place, as well as create push notifications. These are alerts that will automatically let you know when something of interest to you has happened, for example, when a goal has been scored.

Find out more For more tips on installing apps and how to remove unwanted apps, visit computing. which.co.uk and then click on Tablets and smartphones.

8 ❘ which.co.uk which.co.uk ❘ 9 Essential apps With the right apps you can unlock the power of your smartphone, ensuring you get news, entertainment and the right information wherever you are and whatever you’re up to

Satnav apps regions to your phone, so send text messages, photos, Fortunately there’s no need you can get directions and and videos to individuals or to pay for satnav on a phone browse without an internet groups. You can also make – one of the most effective connection. video calls (see page 14) and packages, , is For those who want to send short voice messages. free. It’s available on Android use a more familar system, WhatsApp uses a wi-fi or and iPhone and may even TomTom has a brilliant data connection, so it won’t come preinstalled. Google (paid-for) app, while is cost you as long as you have Maps offers detailed a good alternative that uses enough data. turn-by-turn instructions and live traffic information from In terms of social networks, traffic alerts whether walking, other Waze users. Facebook and Twitter are driving or cycling, along with great ways to keep up with fancy a walk, Viewranger public transport information. News apps what your family and friends gives you free satnav-style You can also read reviews, Just about every major are doing, and to see what mapping along the nation’s view photos and get other British news source has its other people are saying about footpaths. detailed information about own iOS and Android apps, the things you care about. If you’re staying in, shops and restaurants. or you can install the BBC Family and kids phone or tablet; you can use Allrecipes Dinner Spinner It’s even possible to save News app (below, left) to Entertainment There’s no shortage of the iPhone app to is a fantastic compendium maps of cities or selected get updates straight from the All four of the big TV fun and educational apps locate your Apple devices, of recipes and meal ideas, BBC. Alternatively, Flipboard companies have their own to keep the kids entertained. or Google Find My Device to complete with how-to creates a sort of personalised catch-up TV apps, and while Browse the Apple App find an Android phone. Good videos as well as a super digital magazine where you BBC iPlayer is the best known, store for ‘kids games’, or on security also starts with helpful search function. can read the latest news from ITV Hub, All 4 and My 5 are Android’s Google Play Store strong passwords, but it’s a your favourite sources on the well worth installing, too. If you can browse a catalogue challenge to remember them subjects that most interest you subscribe to Netflix or of family titles by the child’s if you log in to a lot of stores you. If you normally get your Amazon Prime Video, both age. For entertainment on and online services. For more WHICH? APPS news online, try Pocket. services have brilliant apps the move or away from home, advice on keeping your This handy app allows you to (for both iOS and Android). it’s hard to beat the YouTube smartphone secure, see If you’re a Which? subscriber, the Which? store web pages to read later, For music, Spotify is Kids and BBC iPlayer Kids p20-21. Reviews app puts the even from a PC or tablet. still the most popular choice, apps, which allow you to whole range of our even if you can only play download their favourite Lifestyle and travel impartial reviews on Keeping in touch albums out of order in shuffle shows to watch offline The National Trust’s Days your smartphone, making One of the most popular (and mode if you don’t subscribe. when you’re on the go. Out app (see above, right) is it an essential app when free) ways to keep in touch The free version also includes great for finding the nearest you’re looking to buy with friends and family is adverts, and you can’t Security National Trust properties to your next TV, home WhatsApp. With WhatsApp download songs for offline Both iOS and Android have you and keeping an eye on appliance or gadget. you can quickly and securely listening unless you pay. features for tracking a lost events around you. If you

10 ❘ which.co.uk which.co.uk ❘ 11 Taking and sharing video modes, or tap the settings button at the top to change the resolution photos with your phone (the number of pixels in the Your smartphone isn’t just a phone or even a pocket-sized image) or adjust how the camera works. computer – you can also use it to take photos that you can You’ll also see other share with family and friends or on social media buttons at the top of the screen to turn the flash and The Android camera app work in much the same way exposure then tap the HDR modes on and off, set a Android phones either use as that of the iPhone. The shutter release button to timer or switch other photo- the native Android app or main view is your viewfinder. take your shot. You can also adjustment features, like a they might use their own Tap anywhere in the picture swipe left and right to switch beauty-mode, on and off. proprietary app. Mostly they to set your focus and between different stills and Sharing photos You can share photos using The iPhone’s camera app Use these icons your favourite messaging The main view shows you to engage the flash, apps or email, all from your the current view through turn on HDR mode smartphone’s Photos app. the lens. Tap anywhere in (see tip box on p13), On an iPhone, open the the picture to set focus and take animated ‘Live’ Photos app, select your exposure for that point. photos, set a timer photo and tap the icon of or add built-in a box with an upwards- a photo, then tap the Share special effects pointing arrow. Now tap icon (bottom left). Now tap TIP to your photos. Message to send your photo to select the messaging or HDR, or High Dynamic as an MMS (text message), or email app you want to share Range, enables your phone Swipe left or right Mail to send it as an email. with, or a contact you want to take several shots with (or up and down) On an Android phone, to send the photo to. different exposure settings along this strip to launch the Photos app, tap You can also transfer then merge them together change the type of photos from your phone so that you can see more photo, from time- to your computer. If you detail in both light and lapse and HD video TIP plug the USB cable provided dark areas of the scene. to normal photos, with your phone into your You can also transfer square photos and smartphone at one end and photos automatically using panoramas. your PC at the other, then a cloud storage service. Tried and tested Windows should ask you Dropbox, and We’ve put more than whether you want to import OneDrive all have Android 130 phones through any photos or videos. Just and iOS smartphone apps rigorous tests – Tap the shutter that will automatically click Yes and follow the checking everything release button Tap this icon to back up photos from your prompts. On a Mac, photos from camera quality to take a photo switch between the phone so that you can will be transferred to your to battery life. Find out or to start rear camera and the then download them to computer’s Photos app when more at which.co.uk/ capturing video. front ‘selfie’ camera. your computer. you connect your iPhone. smartphoneadvice.

12 ❘ which.co.uk which.co.uk ❘ 13 Making video calls Smartphones aren’t just for making phone calls – with front-facing cameras you can be face-to-face with friends and family, even when you’re far apart

WhatsApp is one of the most popular messaging Create a profile apps around today, and also allows you to make 2 Add your name and a photo of yourself – voice and video calls. Best of all, WhatsApp uses this is optional, but it helps other people to a wi-fi or data connection to make calls and recognise you. send messages, so provided you are connected Chat with your contacts to wi-fi or have enough data left in your monthly 3 You can message anyone in the contacts bundle, it’s effectively free. WhatsApp also uses list on your phone who has WhatsApp installed secure encryption, making it very safe. In fact by tapping Chats at the top of the screen then the only drawback is that other people must clicking the green button at the bottom. Select have WhatsApp installed in order for you to a contact to start chatting with them, or tap the contact them, but it’s so popular and so useful, New contact button to add a new contact. this shouldn’t be a problem. Call a contact Download and install WhatsApp from 4 To call a contact, tap on Calls at the top 1 your smartphone’s app store of the screen, then the green button. Now just Launch the app and accept the permission tap the phone icon or the video icon next to and notification requests that appear. You their name to give them a voice or video call. then need to enter your mobile number and Many people also use WhatsApp to have a verification code that will be sent to you. group chats, communicating with several people at once. You could set up a group for FaceTime icon to launch the app, then tap + in your immediate family, for example, or for a the top-right corner to call one of your contacts. club. Tap Chats, then the green button, then Tap the smaller Phone icon to start a FaceTime New group and add who you’d like to include. phone call or the video camera icon to start a video call. What about Skype? FaceTime calls are free over a wi-fi connection Skype is another popular video and and only use your data allowance or pay-as-you- voice calling app, and a viable alternative go data credit if you’re on a mobile connection, to WhatsApp if you prefer to use this instead. so it’s a cheap way to call your other iPhone- One advantage of Skype over WhatsApp is that owning friends. it’s easier to call other phones and non-Skype users simply by dialling a number – no contact Using needs to be set up. However, this does cost Google has its own equivalent of FaceTime, money in the form of Skype credits, though Hangouts, though you may need to install it. you may still find it cheaper than calling from Once you do, click on the icon in your App tray your phone. to launch it. Tap the green plus button in the bottom-right corner, then select New video Using FaceTime call or New conversation. Now select one of Apple’s iOS has its own built-in voice and video your contacts to start the call or a text chat. calling feature, FaceTime. Just tap the green

14 ❘ which.co.uk which.co.uk ❘ 15 Storing and syncing files to your phone’s app. To do this, download Google’s Music in the cloud Manager app on your PC. Use cloud storage services to share files and photos Click the file to install it and follow the setup instructions, between your smartphone and PC selecting the music library you use. Syncing with the cloud means iCloud on your Mac you’ll Once uploaded, your tracks being able to access all the need to activate it on your will appear in the Play Music files on your computers and iPhone. Go to Settings then app on your phone or tablet. other devices – including tap on your name, then tap You may need to tap the menu documents, photos and iCloud. You can turn on or button and My Library, then music – no matter where you off any apps or services that tap the Download only slider are. Upload files from, say, sync over iCloud Drive. If an to switch it off. your iPhone, and they’ll be app such as Apple’s Pages click iTunes Store > iTunes Just about any other transferred across to your word processor supports Match (under Quick links), file can be synced using Mac and your iPad, too. iCloud Drive, any files you then Subscribe. Follow the Google Drive – and many It is important to note make or save on it will sync instructions and upload your apps will sync directly with that syncing is not the same over iCloud Drive. music, then wake up your the service. You can also as backing up. Syncing means iPhone and go to Settings > upload files manually from that each device matches Syncing photos Music. Now tap the switch your smartphone through and that they all mirror each iCloud has two different next to Sync Library to turn the Google Drive app itself. other. For example, if you ways to sync and share your it on. Any content added Launch the app, then press delete a photo on your photos. The first, Photo through Apple Music or the blue + symbol in the smartphone, it may also Stream, shares the latest The other option, iTunes Match will now be bottom-right corner and be deleted from the cloud. photos from your iOS devices iCloud Photos, stores the available from your iPhone. tap Upload. and Mac across other devices full versions of every photo Syncing your iPhone with using the same Apple ID. you take on your iPhone, Syncing with Google Drive iCloud Drive Enable Photo Stream and then syncs them with your Android users can use Google You can also tap Upload size iCloud Drive will store files any photo you take on your Mac. It’s great for serious Drive to back up their phones to switch between keeping from your iPhone, iPad or iPhone will automatically photographers, but you will and transfer files from their the original image file and Mac computer and make appear in the photo library need to pay for additional phone to their PC, provided a compressed high-quality them available on any other on your Mac – it syncs the iCloud storage if you don’t both are signed into the same version, which Google lets device. Apple provides 5GB previous 30 days’ worth of want to run out of space. Gmail account. Meanwhile, you store for free. You can of storage space for free. photos, or up to 1,000 shots. any photos you take can be now access your photos by You can also use it to sync To enable it, go to Settings, Syncing music synced automatically using signing in at photos.google. documents, email and events tap your name, then tap Apple’s iTunes Match feature Google’s Photos app. Launch com and browsing through on your calendar. To use it iCloud, then tap Photos. syncs your entire music Photos, then click the menu your pictures and albums. on a Mac, go to the Apple Toggle Upload to my Photo library across all your iOS and button on the left-hand side Any music you upload menu then click System Stream to ‘on’. You can then Mac devices, so that you get of the search bar. Tap on from your PC to Google Play Preferences > iCloud and find your Photo Streams in all your music on any device Settings, then Back up & Music can be streamed either register an account or your Mac’s Photos app under for £21.99 per year. Open sync, then tap the blue switch (played over your internet sign in. Once you’ve activated the Shared tab. iTunes on your Mac and to turn on Back up & sync. connection) or downloaded

16 ❘ which.co.uk which.co.uk ❘ 17 Conserving your data Data use, in numbers CUT DOWN ON YOUR DATA COSTS Whether you’re on a contract or PAYG, mobile data usage can Estimates of data usage vary, but some • Monitor how much data you’re using. be a big deal. We’ll help you avoid burning through your monthly guideline figures are: If you go to Settings > Mobile Data on iOS or allowance and sending costs sky high when you’re out and about Settings > Network & Internet > Data usage on Android you can see how much data you’ve used over a certain period. On Android, you Many of the activities on your smartphone use How is data usage calculated? can even see how much data different apps internet data, which doesn’t always come cheap. Data usage is the footprint of all your are using. When you’re at home using a wi-fi connection internet activity and includes what you send • Instead of streaming music or video when to your network’s router, you’re using your home as well as what you receive. Even viewing a 0.35 MB you’re out and about, download tracks or broadband data allowance to access these web page will involve downloading some data Loading the guardian.co.uk homepage programmes while you’re on wi-fi so you can services, which may be unlimited. When you’re (text, images, interactive elements and videos) enjoy them later without burning through out and about, however, you’ll be relying on and uploading other data (for the icons you your allowance. either your pay-as-you-go (PAYG) credit or your press or any text you type in). Again, data • Control which apps can use mobile contract’s monthly data allowance. Using your used over a wi-fi connection doesn’t have data. Go to Settings > Mobile Data on iOS phone this way means there’s a danger that an impact on your PAYG credit or monthly and you can switch access to your mobile you might run out of data or use up your credit allowance, which makes it the most efficient connection on or off, app by app. You can too quickly, particularly if your provider way to use the internet. 5 MB also set specific apps, such as many cloud- charges high amounts for data usage, unless You can also connect to wi-fi hotspots Downloading one 10Mp photo storage or photo-sync apps, to only upload you have specific bundles, add-ons or deals. around the country. Be wary, however, as these or download files or photos when your phone is connected to the internet through wi-fi. Streaming video files or downloading music are not always secure. Avoid automatically will get you through a lot of data very quickly, connecting to wi-fi hotspots – not only can this • Data roaming charges while abroad can but browsing the web, checking email or endanger your privacy, but this setting also be incredibly pricey. If you’re leaving the UK it may be worth turning off your data roaming. uploading photos to the cloud can also prove allows your device to connect to any network In iOS, go to Settings > Mobile Data > Mobile expensive if you do it all the time. If you use without your permission. When you type a web 80 MB Data Options. In Android, go to Settings > a lot of data, a large (4GB or more monthly address into your browser, preface it with One MP3 music album Network & Internet > Mobile network and usage) or unlimited contract might be the ‘https’ instead of the usual ‘http’. This makes flick the Data roaming switch to off‘ ’. answer, though simply taking precautions your data encrypted, but not all websites will If you find you keep using a lot of data, to use less could be the cheaper option. support encryption. • look for upgrades or bolt-ons that give you more. It’s usually less expensive than paying per MB or exceeding your monthly allowance. 350 MB Streaming iPlayer for one hour

Find out more 4 GB For tips and tricks for conserving Downloading a two-hour HD movie your smartphone data, go to which.co.uk/smartphone-data.

18 ❘ which.co.uk which.co.uk ❘ 19 Phone security in unsolicited emails unless you’re sure they’re from the company they claim to be from. Free and cut-price app Your phone can carry a lot of valuable or sensitive data – it’s a good “stores are often used Lost devices – a phone lost on a train or by pirates to distribute idea to know the risks and how you can protect yourself against them stolen from a bag can be a gold mine for cybercriminals, due to the personal information malware concealed in you may have stored on it. At the very least, the installation files you should protect your phone with a passcode. ” Be smart with your phone Security software To avoid falling foul of the risks, take a few While security threats on mobile phones sensible precautions. aren’t as common as on PCs, a mobile security Never leave your phone unattended package will help to offer peace of mind. Free 1 Keep it safely out of sight when not in use. packages cover the basics, though you can pay Set a passcode and/or fingerprint for more features if you find them useful. 2 Go to Settings > Touch ID & Passcode on your iPhone (p20, left) or Settings > Security McAfee Mobile Security: Antivirus, & location on Android (p20, middle). Here you Wi-Fi VPN & Anti-Theft (Android) can set up a facial or fingerprint recognition for This is a useful free app that offers solid speedy unlocking, depending on your phone, protection against viruses and other internet but it’s sensible to also have a PIN or passcode nasties. You can pay for a more enhanced (p20, right). You can also use Apple’s Find my version, but the free alternative still has plenty iPhone or Google’s Find My Device to lock and to offer, including PIN protection for specific even wipe your smartphone remotely if it’s stolen. apps, anti-theft tools to track your phone if it While we’re used to running antivirus software websites or emails, but both Apple and Google Make a note of the serial number goes missing, plus it’s simple to set up and easy on our PCs, smartphones are more of a grey release regular updates to patch the most 3 Jot down your phone’s IMEI number – to understand. Upgrading to the premium area when it comes to security. Smartphones serious weaknesses. Keep your device updated on an iPhone, go to Settings > General > package gets you access to telephone support aren’t nearly as susceptible to most internet- to ensure it’s protected. Android users might About. For an Android device go to Settings > and cloud backup, which many people may based threats, but they can still fall prey to want to install a dedicated security app too, System > About Phone > Status and tap IMEI not need. malware. If you want to avoid trouble, it makes especially if the phone is older and out of support. information. If your phone is stolen, this sense to take some precautions and install a number can help your service provider block it. Trend Micro Mobile Security – mobile security app. Phishing scams – phishing scams imitate a Report a lost or stolen phone £2.15/month (iOS and Android) trusted brand or website in a bid to get you 4 Inform your provider as soon as possible. This security app is simple but powerful, with The risks to hand over your personal or financial details. They can block your phone so that it won’t an anti-phishing tool that warns you off scam Dodgy software downloads – both Apple They can work just as well on a smartphone as work in the UK, even if the Sim card is changed. websites while browsing, as well as anti-theft and Google vet their own app stores to ensure they can on a computer. Good security apps will Don’t open suspicious emails tools. It’s free to install but the premium that apps containing viruses can’t spread to warn you of these threats, but don’t click on links 5 If you receive an email with an odd subject features require a regular subscription. your device from the official store. There is line or strange text, don’t open it properly in no easy way to install iOS apps otherwise, the Mail app and never click on any links. and while you can find alternative ways and A phone lost on Only buy and download apps from Find out more stores on Android, the risks mean it’s not “a train or stolen from a 6 the official app store For tips on choosing a mobile security app really worthwhile. bag can be a gold mine Free and cut-price app stores are often used by and which features to look out for, visit Virus attacks – malware can still spread pirates to distribute malware concealed in the which.co.uk/securityapps. through networks, direct PC connections, for cybercriminals ” installation files. 20 ❘ which.co.uk which.co.uk ❘ 21 Jargon buster

4G Fourth generation mobile across one or more devices. to capture or display a networks, providing faster ESN (Electronic Serial wider range of colours and data connectivity than the Number) A unique brightness levels, including old 3G networks. identification number darker shadows and brighter 5G The fastest mobile embedded on a microchip highlights. Most phone internet data standard, in smartphones. cameras and some phone providing even faster GB (Gigabyte) A screens now support HDR. connectivity than 4G measurement of data. IMEI (International Mobile and many broadband Commonly used by mobile Equipment Identity) A connections, though not phone operators as a way 15-digit code that’s unique as widely available yet. to measure data usage. to a mobile phone and can Android Google’s mobile Android’s be used to identify it. operating system, designed voice-activated personal iOS Apple’s mobile operating primarily for touchscreen assistant. Like Apple’s Siri, system, used on the iPhone, devices. Google develops can bring you iPad and iPod Touch, but not Android, but allows other answers to spoken questions, used on iMacs or MacBooks. manufacturers to use it for but it’s also more proactive, Malware A catch-all term free, so you can find Android trying to give you information for malicious software, message on your smartphone Sim card A small card used smartphone – for example, on smartphones from Sony, based on what it knows about including viruses. that lets you know you’ve in a phone or tablet to store watching a video on YouTube, Samsung, Motorola, LG your activities that day. Megapixel (MP) Digital and received a text message or data and to connect to a Netflix or BBC iPlayer or and HTC, among others. GPS (Global Positioning phone camera resolution is email, or to remind you about mobile network. listening to music on Spotify. App A streamlined System) GPS is the often measured in megapixels an event on your calendar or Siri Apple’s voice-activated Sync (short for synchronise) software application that technology that allows your – the more megapixels, the warn you that a software personal assistant. You can The process of harmonising adds extra functions to your smartphone’s location to better the resolution. update is required. ask Siri spoken questions data between two or more smartphone. Most apps are be tracked by a satellite. Micro-SD A small memory Operating system (OS) and it will sift through the devices and/or cloud-based downloaded directly from GSM (Global System for card used in some tablets, The basic software that information on your phone storage services, so that an online app store. Mobile Communications) smartphones and digital makes a smartphone work. and on the web to find the same information is Bluetooth A type of The mobile phone network cameras. There are newer, PAYG (Pay-as-you-go) answers for you. accessible from all of them. wireless technology technology standard used higher-capacity versions A type of mobile phone SMS (Short Message Service) Wi-fiThe wireless used by smartphones to in the UK over which nearly called micro-SDHC and contract that doesn’t require Commonly known as text communications technology communicate with other all voice calls and texts micro-SDXC. monthly fees. You simply messaging; allows you to used for networking in Bluetooth-enabled devices, are transmitted. MMS (Multimedia top up the phone with credit send short text messages homes and businesses, including cameras, other HD (High Definition) Message Service) An as and when you need it. between mobile phones. allowing computers and computers, speakers, A format that allows visual extended version of SMS Phishing A type of internet Social networks Services that devices to connect to each headphones and keyboards. content such as video to be text messaging that lets users fraud where criminals enable you to share news and other and the internet Cloud services and storage displayed at a high resolution, send multimedia content impersonate a company photos or talk with friends without any wires. All An online service or storage providing a sharper, more such as pictures and videos or website in the hope that and family. smartphones support wi-fi. service that hosts the data detailed picture. between mobile phones. you’ll give them personal Streaming Playing music Wi-fi hotspot A location for its users on an internet- HDR (High Dynamic Range) MP3 The most common information or login details or video continuously from where you can wirelessly connected server and has A screen or camera file format for digital music. that they can then exploit the internet, without having connect to the internet features to sync that data technology that allows you Notification A pop-up for financial gain. to download a file to your using your smartphone.

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