Digital Proof of Insurance (pink card) Broker FAQ
Who has access to the digital proof of insurance in the app? Any customer who is registered on Client Centre and the Intact App and is a named insured on a personal lines auto policy can access the digital proof of insurance.
Is the digital proof of insurance secure? The feature enables insureds to display the proof of insurance while the screen is locked, whether in the app or Apple Wallet (see section below). This way, third-parties cannot access any information in the phone, other than the proof of insurance.
Can my customer display their digital proof of insurance on a tablet? Your customer will need a smartphone to display the new digital proof of insurance on their locked screen. The proof of insurance PDF will still be accessible in Client Centre on a tablet.
Does displaying the digital proof of insurance require data usage? Once a customer has installed their proof of insurance in their widget or Apple Wallet, they can display it offline with no data usage at all.
Why can’t my customer swipe right on their iPhone’s locked screen? To be able to swipe right from the iPhone’s locked screen, your customer should ensure that this functionality is enabled. To do so, from the Settings, your customer should tap either “Touch ID & Passcode” or “Face ID & Passcode” and check that the Today View is enabled.
If a customer has already downloaded the Intact app on their phone, how will they know that a new version of the app is available to install? This depends on the customer’s phone settings. If their phone is set to have all apps updated automatically, no action will be needed – the app will update automatically. However, if their phone has not been set up for automatic app updates, the user will need to review their Settings to check whether a new version of the app is available, and then to install it manually (as they would do for any other app update).
Once the customer has the latest version of the Intact app on their phone, how will they know that their auto proof of insurance is now available digitally and how to install it? The first time the customer opens the updated app, a new onboarding screen will inform them that the digital proof of insurance is now available. When they click Next, a short tutorial will walk them through the installation process of the digital proof of insurance in their widget or Apple Wallet. If the insured decides to skip the tutorial, they will also be able to find it under Documents / Proof of insurance.
What is a widget? A widget provides quick access to information from your favourite apps. See the How-to Guides for Android and iOS for more information on how to install the widget for the digital proof of insurance.
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Digital Proof of Insurance (pink card) Broker FAQ
What happens if a customer has already set up a previous version of the digital proof of insurance widget on their phone? There is no need to remove/reinstall the widget to benefit from the enhanced functionalities. The widget will update automatically when the user updates their app with the latest version by connecting to the internet or a data network.
What if the customer doesn’t have a smartphone? The customer will need to keep using the paper version of the auto proof of insurance.
Digital proof of insurance in Apple Wallet for iOS users
Are customers able to open their digital proof of insurance from their Apple Wallet? Customers with an iPhone can access their digital proof of insurance in the “Car” or “Document” section in the app. By clicking on “Add to Wallet”, their proof of insurance will be added to the Wallet application of the device.
Once the proof of insurance is added in the Wallet app, how can the customer open it from their locked screen? iPhone 6-8s: Users can double click on the home button of the device on the sleep mode to access the Wallet, then select the digital proof of insurance to open it. iPhone X and more recent: Users can double click on the side button of the device on the sleep mode to access the Wallet, then select the digital proof of insurance to open it.
Are customers able to add multiple proofs of insurance automatically? No. Customers will need to add each individually.
Are customers able to easily share the digital proof of insurance in their Wallet with friends/family who are also iPhone users? To share the digital proof of insurance among friends/family that are also iPhone users, customers will need to tap the “i” button in the bottom-right corner of the screen, followed by “Share Pass” option. The proof of insurance can then be sent over AirDrop, iMessage, or through the default Mail app.
Will customer’s proof of insurance in the Wallet be updated automatically when there are changes to a customer’s policy? When a policy is changed or renewed, changes can be viewed the following day in Client Centre or the app. The customer will then be able to update their digital proof of insurance by adding it to the Wallet again.
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Digital Proof of Insurance (pink card) Broker FAQ
What if customers can’t access their Wallet from their locked screen? To access the Wallet from their locked screen, users need to enable the feature by: iPhone 6-8s: Settings → Touch ID & Passcode, enter the device passcode and flip the Wallet switch in the “Allow Access When Lock” subsection to the ON position. iPhone X and more recent: Settings → Wallet & Apple Pay switch in the “Double Click Side Button” subsection to the ON position. (Note: if users don't have a credit card set up for Apple Pay, the side button won't open the Wallet app even if they have documents in it.)
Where can I find more information on how to use the Wallet? For more information on how to use the Wallet, visit Apple Support.
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