united in christian care
United Protestant Association of nsw Limited Annual Report 2013 The Australasian Reporting Awards were established 60 years ago to encourage high standards of reporting and effective communication of financial and business information. The UPA of New South Wales were proud to receive the Bronze Award for their 2012 Annual Report.
BRONZE AWARD Leigh Night, Elsie Turner, Freda Pinkerton, Julie Natz, Joan Saunders and Noelle Knight, Orange & Molong CACP.
Our mission to offer care of the highest possible standard consistent with upa’s christian commitment and the expectations of society Our Values Compassion Respect Integrity Kindness
UPA Annual Report 2013 1 captionLovace Davidson,to come Rathgar Lodge. contents
About UPA...... 5 OUR STORY...... 6 the year in review...... 9 president’s report...... 11 general manager’s report...... 12 2013 highlights...... 14 review of services...... 19 DISTRICT OVERVIEW...... 20 OUR STAFF...... 22 our safety...... 25 quality improvements...... 26 satisfaction levels...... 29 OUR COMMUNITY SERVICES...... 30 OUR technology...... 33 OUR volunteers...... 34 our districts...... 37 riverina...... 38 Murray River...... 39 Sydney North...... 40 Sydney South...... 41 Sydney West...... 42 Hunter...... 43 Orange...... 44 Molong...... 45 Yeoval...... 46 Dubbo...... 47 Clarence AND Mid North Coast...... 48 Far North Coast...... 49 our governance...... 50 Financial Information...... 53 upa directory Of Services AND Programs...... 73 abbreviations...... 76
UPA Annual Report 2013 3 Jonah Klemke and Eric Wilson, Myoora Homestead. A BOUT UPA q
A great number of us at some point of time in our lives a secure safe and caring alternate living arrangement for will use either Residential or Community Care. For many, those young people who cannot or choose not to live it can be a difficult decision whether to stay at home or with their natural families. Our carers are recruited, move into a residential care facility. Our staff help to trained and supported in a manner which is consistent assist individuals and their families to make an informed with the identified needs of these young people.I t also decision about what is best for them. provides casework and 24 hour high intensity supervision.
The first UPA cottage for the elderly was officially opened UPA also supports a growing number of people who were in January, 1952 on the Melrose property at Pendle Hill. once children in our care in providing counselling, help and As time progressed, comfortable one-and two-bedroom justice for people who need our support. In 2012 UPA units were designed and built in most UPA Districts and were successful in their application to the Find & Connect residential care facilities such as Thomas & Rosetta Agst Records Access Documentation Project for funding to Clinic, Melrose, The Laurels and Murray Vale were continue the work of entering documents, records, established. With strong local support and capital admission and discharge books, school records, medical funding from the Commonwealth Government, UPA records and any other items on an in-house searchable today operates 723 low care places and 29 high care database. A Care Leaver can be directed from the Find & places across 18 facilities through the Association. Connect Website (www.findandconnect.gov.au) locate the Our record for the provision of quality care throughout all UPA home and be directed to our Archives to obtain any services is consistently recognized by the Aged Care information we may hold on file. Standards Agency and our dwellings adhere to It is often the case that as people get older, they have Australian Standards and can be readily adapted for more time to reflect upon their lives, time to start a ‘family wheelchair access and are fitted with 24 hour tree’ or get down to dealing with questions that revolve emergency calls systems. Our villages are places where around their past, their birth families and so starts the companionship, support and security is on hand when process of seeking answers to unresolved questions and needed whilst at the same time, an independent lifestyle issues. Inevitably, a few of those who were in positions for each person is encouraged. We will continue to of responsibility to these children, abused that trust and upgrade and modify our villages to ensure that we caused suffering and severe detrimental effect on their provide the best possible environment for our residents. lives outcomes. In the 2004 Senate Report, it was Our skilled and dedicated staff ensure high quality services stressed how important it was that these voices be heard, are provided to our clients, carers and their families. even though what they have to say is often very painful. Youth Care is situated on the Far North Coast of NSW, UPA assists them on their Journey, from victim to healing, and is funded by the NSW Government’s Community journeys that are not always easy and require a lot of Services. Youth Care is a program of the UPA to provide patience, courage and kindness.
UPA Annual Report 2013 5 our story q
Looking back to how life was in 1938 when the UPA was At the time of Thomas’s retirement and under his leadership, established, Australia was still a reasonably young country the United Protestant Association of New South Wales by European standards. It was 20 years since the Great had established 12 Sunday schools, 95 UPA branches, War and Australia was recovering from the Great 12 District Councils, 92 cottages and flats for the aged, Depression and the Second World War was imminent. 2 aged care homes, 3 opportunity shops and a printery. Now some 75 years since 1938, we can reflect on There were many unwanted and destitute children during Thomas Agst with a degree of pride and in awe. Here these years, illegitimacy was frowned upon by society and was a man and his wife who were prepared to forego a poverty a reality to many. During this time Thomas Agst and comfortable life with an assured future to dream a dream. his wife had started a Sunday School in their own home Thomas Urich Agst a tireless defender of truth, a champion when they received a message from a father that his two of justice and a wise builder of places of refuge. An small children would no longer be attending the lessons as inspiring leader, he was trusted and loved by his fellow their mother had deserted them and he was no longer able workers. A great man who has given us a heritage to to care for them. Tom and his wife offered to care for them carry forward. and the two little one’s took their place in the Agst home. Shortly after this they were asked to take in another five small children. This situation jolted Tom Agst into action and Thomas Urich Agst, B.E.M. J.P. 1896 – 1982 with a small group of caring people formed the United (Taken from address prepared by PJ Irwin, The UPA Story, Protestant Association of NSW. He sought and gained 1998) tremendous public support to launch a statewide Children’s Charity and the Rathgar property was purchased and opened as a children’s home in 1941. This act was to be the forerunner of today’s organization. In the late 1940’s UPA purchased another large property to be used as a children’s home from two aged sisters. Before any renovations on the property ‘Melrose’ could commence, UPA had to find a home for the sisters and offered to build them a brick cottage in the grounds of the home. The sisters warmly accepted UPA’s offer and it was this step that launched UPA into the vital service of caring for the aged.
6 UPA Annual Report 2013 Joan Wykes, Yeoval Aged Care Services Phyllis Sutcliffe, Bracken House the year in review q
5 25
4 20
3 15
2 10
1 5
0 0 06 07 08 09 10 11 12 13 06 07 08 09 10 11 12 13
Total Surplus as a % of Total Assets Capital Expenditure ($Million)
The reduced operating surplus and increase Expenditure for this financial year included in total assets this year has resulted in a slight construction of Gumleigh Gardens Hostel in Wagga reduction to 3.1%. Wagga, extensions to Melrose Hostel in Pendle Hill, and new self care units in Orange and Dubbo.
80 20
16 60 12 40 8 20 4
0 0 06 07 08 09 10 11 12 13 06 07 08 09 10 11 12 13 ) Cash and Investments as a % of Total Surplus as a % of Total Income Total Liabilities The result for 2013 is 17% lower than the previous Good operating results and moderate levels of year, mainly due to reduced ACFI funding and capital expenditure have helped to improve this increased staff costs. We anticipate that reduced to 78% as at 30 June 2013. cash reserves from significant capital expenditure, lower interest rates and funding constraints may result in a further decline in the operating surplus next year.
UPA Annual Report 2013 9 10Astill UP Court,A A Orangennual Report 2013 q
p r e s i d e n t ’ s report
It was indeed a great privilege to be elected as UPA President at our As we reflect upon the 2012-2013 year we have much to be Annual General Meeting in October 2012. At the time I was mindful thankful for but there is no doubt significant challenges lay ahead. of my predecessors, most recently Bill Ryan OAM and prior to that The Federal Government’s “Living Longer Living Better” aged care Bruce Tutty both of whom I respect and admire for their wisdom and reforms represent changes to funding arrangements and delivery of leadership and both of whom leave a great legacy of achievements care which when implemented will need close monitoring and for the UPA. It is my hope that I can continue this fine work and help management. The UPA is well positioned to embrace the transition guide the UPA through the inevitable challenges that lie ahead. to Consumer Directed Care already having a large number of Community Aged Care Packages in operation providing care to In order gain a better appreciation of our services and a greater those older and frail clients who wish to remain in their own homes. understanding of the communities we serve I undertook to visit our various UPA Regions and Districts throughout NSW. The experience The UPA’s financial results for 2012-2013 are strong and will has been both enriching and uplifting and has given me the continue to provide a solid foundation for our future growth. Our opportunity to meet many members of the UPA family. Our UPA previous years’ results were exceptional and at the time it was values of Compassion, Respect, Integrity and Kindness were anticipated that given the challenges of the current economic evident everywhere I visited and were being upheld with great climate this would be unlikely to be sustained into the next year, pride by staff members and volunteers. which has proven to be the case. A large proportion of our funding is provided by the Federal Government and we must acknowledge Our aged care facilities and services are varied in age, location this ongoing support. UPA finances are managed to provide care and size but all without exception were beautifully maintained, of the highest quality to our residents and also to provide for our have caring and well trained staff and a team of wonderful future care needs. An ongoing programme of new construction and volunteers. I had many opportunities to meet and chat with building upgrades is either in planning or underway with major residents which was indeed a privilege and delight. projects nearing completion or soon to commence in many Districts. I also visited our vibrant and progressive Youth Care Service which The UPA is blessed to have a cohesive, dedicated and committed provides support and care in our Far North Coast Region. The Corporate team who provide support and guidance throughout the enthusiasm and commitment displayed by the staff in this organisation. Steve Walkerden, our General Manager continues challenging area is to be commended. The staff of the UPA to provide strong leadership across the UPA. I would like to thank Commonwealth Carer Respite & Carelink Centres also continue to Steve for his guidance, wisdom and support given so graciously provide invaluable support to carers in the Mid North and Far over the past months. North Coast Regions despite a current government funding review. It is indeed a privilege to work alongside my fellow Directors all of The work of the District Executives in not only addressing the whom are selfless in their dedication to the UPA Directors and all of operational challenges particular to their area but also in whom are committed to the ongoing governance of our organisation. developing strategic plans for the future of their Region or District should not be underestimated. I have the utmost respect for their The UPA is privileged to be able to touch the lives of those in our voluntary work and the well maintained and welcoming UPA care and make a difference. We are thankful to God for the rich facilities are testament to their ongoing commitment. blessings we have received and we ask for his guiding hand as we move toward the future. The dedication of our staff, the capacity of our Regional and District Managers to deal with the complexities of both provision of quality care and day to day management, the enthusiasm and professionalism displayed by our Care Managers and the invaluable contribution made by our wonderful volunteers are but Louise Buxton a few of the things that I have taken from my journey. UPA State President
UPA Annual Report 2013 11 q
general m a n ag e r ’ s report
Many new long term initiatives commenced this year that will Further, we continue to regenerate our stock of buildings, with bring lasting benefits across UPA and to individual Districts.I n the forecast capital expenditure in this area topping $90m over the face of difficult economic choices made by the Federal next five years. Residential services will be expanded, upgraded Government our financial results reflect diligence and hard work, and some replaced, as well as new and expanded retirement down on last year, but still solid. Quality of care indicators are villages. Some of this work has commenced with good progress positive and demand for our services remains strong. occurring at Gumleigh Gardens Wagga Wagga, Astill Court Orange, Melrose Village Pendle Hill and Murray Vale Albury. The dedication and commitment displayed by staff and Other significant projects planned include KennettH ome Stanwell volunteers throughout UPA is humbling, and the enthusiasm Park and Bracken House Dubbo. Funding from this work will for our work is steadfast. Our governance structure and all come from reserves, operations, and resident contributions. those involved direct UPA and serve our communities well. The contributions of each person are acknowledged and our Our Financial results are positive. As expected, the Government sincere thanks recorded. decision not to index subsidies from 1 July 2012, together with changes to the Aged Care Funding Instrument has had a negative Policy developments around the Living Longer Living Better reforms impact. Wages, our most significant cost, continue to rise under our announced in April 2012 have made steady progress. The Multi Enterprise Agreement, as do many other normal operating enabling legislation has now passed through Parliament and we costs such as electricity, maintenance and insurance. Relative to wait with keen interest to see the detail of the regulations that many organisations in the sector we carry higher levels of follow. From what we know, it is a mixed bag that hopefully liquidity. These funds are carefully invested in a range of banks overall will be positive. Residential care will continue to face (96%) and managed share index funds (4%). Our view is that over challenges with tighter funding and anticipated higher vacancy time there is a reasonable likelihood that accommodation bonds levels. Community Care will grow with more packages available ($60m) will reduce as more people choose to make periodic and greater flexibility in funding. The future of our Carer Respite payments for residential care. Accordingly, we need funds on and Carelink services is uncertain. hand to repay them when they fall due. These challenges call for a response. One effective strategy is to In October 2012 it was a pleasure to see Louise Buxton elected improve the efficiency and communication throughout our staff. to replace Bill Ryan, outgoing President of UPA. For me it remains We are doing this through the use of proven technology, installing a privilege to serve our Board and I am thankful for the positive Leecare software in residential care, Medsig for administration working relationship and trust that exists as we meet and make of medications and work is underway to choose software for decisions that shape our future. Travelling with Louise on a couple Community Care. Feedback from our staff and management has of her visits to each District recently has been rewarding as she been overwhelmingly positive and we look forward to building has seen first hand the excellent work and dedication of staff and our expertise in each. District Executives.
12 UPA Annual Report 2013 “The dedication and commitment displayed by staff and volunteers throughout UPA is humbling, and the enthusiasm for our work is steadfast.”
In May 2013 the Board amalgamated the management Today, we are alert to the potential for abuse. We strongly responsibility for Sydney South District with that of Sydney North encourage multiple lines and options for communication. We fully District. We bid Mark Browne farewell and wish him well for the comply with our mandatory reporting obligations to both future. Stuart Leverton was appointed Regional Manager and regulators and police. We have regular training for all staff, clear both he and Sydney North District Executive have graciously policies and procedures to follow, sound values and a code of accepted the change. conduct to adhere to.
In November 2012 a Royal Commission into Institutional Those values of Compassion, Respect, Integrity and Kindness Child Sexual Abuse was announced. It was called in response guide and constrain us. Especially at times when things go to claims of deliberate cover ups by institutions. It is a deeply wrong, or when we are called to account for past failures they lift sad and tragic fact that abuse in all its forms occurred in many us to a higher standard of response. They are grounded in acts of UPA childrens homes. I have personally met with, heard, Jesus. His work gave hope to the vulnerable, the outcast, the acknowledged our failures and offered an apology to former oppressed. Compassion and justice are hallmarks of his ministry. children in our care. Their stories are heart breaking and the In our own way, we strive to follow in those footsteps. damage caused by the abuse profound. We will continue to listen, believe, investigate, report, support, counsel, and make payments to those who have suffered.
An open invitation is extended to anyone connected to UPA who may know of instances of abuse to contact either myself Steve Walkerden or Graham Hercus on 02 94871338 and report them. If you or General Manager someone you know of is aware of such matters and don’t want to speak directly with us, please use our confidential whistleblower service Stopline on 1300 30 45 50 or simply report the matter to the Police. There is no time limit on this invitation - communication is welcome at any time.
UPA Annual Report 2013 13 q 2013 highlights
Sydney NORTH RIVERINA MURRAY RIVER • Excellent outcomes in the Aged Care We have been able to maintain high • Work has progressed well on the Standards & Accreditation Agency’s occupancy levels at all of the retirement development of the new Gumleigh unannounced spot check and DOHA’s villages in the Riverina. This has been a Gardens Hostel and we anticipate ACFI review. relatively stable year with very few opening the hostel in October. residents moving. The residents of Gumleigh • “A” rating in N.S.W. Food Authority • The Murray Vale site is progressing and Gardens are excited about the new hostel audit. construction of the first 15 houses should and some have placed their names on the commence at the end of July. Stage 1 of • Implementation of Leecare and Medsig. waiting list. the 13 houses available (2 will be • Introduction of extra nursing hours in the The result of an application to the display) 12 are sold. Stage 2, 6 of the nursing home and Carise Place. Commonwealth Government for Home 7 houses are sold and there is a list of Care Packages should be known in the people waiting for Stage 3 to released. • Maintaining optimal ACFI scores and near future and if we are successful, this funding for our 61 residents. • Successful Accrediation Audits (44/44) will further increase UPA services in the for Murray Vale Shalem, Jindera and • Introduction of Pain Management local community. Howlong. All sites received A ratings for Program.
The District’s financial performance HACCP audits. Positive feedback for • Ongoing provision of work placement continues to improve. Improvement over the announced and unannounced visits by opportunities for the Avondale RN last three years has meant we are now in a the ACSAA. students & the TAFE CertificateIII & position to consolidate and commence a • Eight staff members completed a Certificate IV students. planning process to “future proof” our Diploma of Management Course. In retirement villages. • Redleaf offers a serviced apartment. house Certificate III completed by 12 option to Rosetta Park residents to The gardens at Knightleigh Cottages have people – 2 were employed by UPA enable them to remain in their units but been improved this year and residents Murray River facilities. A successful 2 receive assistance when required. enjoy the new outdoor area for get day Strategic Planning Workshop was togethers and BBQ’s. held in February for Senior Managers. • Introduction of short stay apartment (resident trial living). • Positive financial results for Murray River this year. • Community Care – Developed disaster emergency plans for all of our clients.
14 UPA Annual Report 2013 Sydney SOUTH Sydney West HUNTER
• The new Kennett Hostel to be built on • Building work commenced in February • The installation of our new generator will the Hillcrest Village site has received 2013 at Melrose with a view to supply enough power for our whole site Development Approval from the completion in March 2014. The new in the event of a black out. Wollongong Council and also approval building will include a 31 bed wing (an • The new lift offers self care residents by the Independent Committee. increase of 15 places), a new kitchen easy access to the front road or upper and new offices for all our administrative • Successful Accreditation Audits (44/44) self care units. and managerial staff. for Kennett and The Laurels Hostels by • The new phone system has greatly the Aged Care Standards Agency. Well • We welcomed a new Care Manager to increased the number of deck phones done to Moira, Carolyn and their staff Melrose in June. available allowing all staff to be for the great care they provide. The • Implemented clinical software - Medsig contactable. Laurels had an unannounced spot check for medication management and Leecare by the Standards Agency in February • Our ‘Sing Out Loud’ program has been for clinical records. with no issues highlighted. a tremendous success by giving our • Our Community Care Program continues residents an avenue for self-expression • An audit by the Food Authority in to grow, offering a wide range of and the close bond they have formed February 2013 again achieved services fostering independence in the with the Elermore Primary School great results. lives of our clients. children who they partnered with. • All of the units at Hillcrest Village • Due to the increased needs of our • Eight rooms have been refurbished this are occupied. residents we have introduced services year giving our residents aesthetically • Staff at Kennett and The Laurels of physiotherapists and a chiropractor pleasing rooms and safer areas. underwent training on the Leecare and at both our facilities and employed • Our Activity Program grows each Medsig software. Each of the services registered nurses to provide clinical year as our Activity Officers create will go live in June and July 2013. support over the weekends. new programs. • In May 2013 the State Board approved • Employed Clinical Nurse Educator. the re-structure of the Sydney South • Our ability to deliver consistent quality District and Stuart Leverton was care and services has again been appointed Regional Manager of UPA enabled by solid financial results this year. Sydney North and South.
UPA Annual Report 2013 15 q
2013 highlights continued
ORANGE MOLONG YEOVAL
• Stage 3A of Astill Court Retirement • New Care Manager, Prunus Lodge, • Approval of the Development Application Village (six units), has been completed. Robyn Oates was appointed, also for renovations to the facility. appointed was a new Team Leader • Risk Logic has provided an upgrade of • Continuing to improve our ACFI and Registered Nurse. our Emergency and Contingency plan claiming demonstrated by above for Ascott Gardens, which has been • Security key pad entry at the front and benchmark results. adapted to suit the facility. back doors of Prunus Lodge has been • Implementation of MedSig, a implemented. • A Falls Prevention Program, “F4” (Fun, medication administration software. Fab, Fit & Fearless) has been • Tenders have been called for the • Consistently providing quality of care implemented at Ascott Gardens. refurbishment of Prunus Lodge interior. and ongoing continuous improvement • Ascott Gardens commenced Leecare • Leecare was launched in April and has to our residents and clients as in April. been readily accepted by staff. supported by Assessment Contact reports from the Agency. • Specialist medical consultations (via • Prunus Lodge participated in a video video link), an initiative of Telehealth education conferencing pilot program. • Commencement of the Netherwood and Medicare Local, have commenced Group. • One staff member from Prunus Lodge for our residents. obtained Fire Safety Officer status – • Continued to access and provide allied • Ascott Gardens continue to provide the training was extensive and we health and other services into the specialist palliative care to enable congratulate the staff member on community with the assistance of the residents to continue to stay in familiar this achievement. Rural Primary Health Service and Non surroundings. Government Organisation Grant. • New outdoor furniture has been placed • Two staff from Ascott Gardens obtained at Prunus Lodge entry and the courtyard • Bus outings, thanks to the generosity of Fire Safety Officer status – the training has been landscaped. Langley’s of Dubbo for providing the use was extensive and we congratulate the of their bus. staff members on their achievement. • Positive financial results. • A new 8 zone EWIS Panel • A successful NSW Food Authority audit configuration was installed in the Ascott achieving an A rating. Gardens fire panel.
16 UPA Annual Report 2013 DUBBO CLARENCE & MID NORTH FAR NORTH COAST COAST • Provision of quality of care and ongoing • A new service agreement with the continuous improvement to our residents • Although Grafton experienced the Department saw Youth Care UPA and clients as supported by Assessment greatest flood on record in January increase the number of places for young Contact reports from the Agency. 2013, fortunately water didn’t enter people in the program to forty three. Rathgar Lodge. Residents were safely • A successful NSW Food Authority • Forty one people completed the evacuated for four days to a nearby audit for Bracken House achieving an “Shared Stories, Shared Lives” foster motel located well above the flooding. A rating. carer training this year in preparation for Notes of thanks and appreciation from the program’s expansion. • New Care Manager commenced in the residents applauded the manner in March 2013. which the evacuation was conducted • Major changes ahead for Carer Respite and the excellent care received from & Carelink Centres with the introduction • Planning for the additional 20 beds and Care Manager Deirdre Bubear of the Commonwealth’s new Gateway, refurbishment is well underway with final and staff. phasing out the Carelink program. plans approved by the District Executive. • Rathgar Lodge continues to engage • We await the outcome of an • Stage 3 of Oxley (7 independent living a dedicated team of volunteers who application for an increase in Home units) completed in October 2013. enrich the daily lives of our residents. Care (Community/CACPs) places. • S.96 for Stage 4 of Oxley lodged with This regular interaction with members • Continued growth in our Community Dubbo City Council waiting approval. of the local community remain an Care Program with further expansion important ingredient in the provision • Purchase of a new computer server. into the Gold Coast area. of quality care. • Implementation of Medsig to Bracken • Residents at Richmond Lodge are • Staff embraced the implementation House. enjoying a new bus allowing greater of new clinical care software at • Preparation for the implementation of numbers on outings. Rathgar Lodge. Leecare. • The Rathgar Op-Shop moved to new • Purchase of new lifters and floorline beds. premises in Ulmarra with better street • Positive financial results. frontage and improved display space.
UPA Annual Report 2013 17 Lynda O’Brien, Nancy Collins and Frances Marks, Bracken House. re view of services q
Centres Places Clients pa
Hostels (low care) 18 723
Retirement Villages 24 541
Serviced Apartments 1 52
Nursing Home (high care) 1 29
Community Aged Care Packages 13 421
Veterans Home Care (DVA) 4 298
Day Centres 3 –
Carer Respite Centres 2 – 4,133
Carelink Centres 2 – 30,690
Youth Care 1 43
Opportunity Shops 3 –
Total 72 2,107 34,823
UPA Annual Report 2013 19 q district overview q qq qq RESIDENTS 76 RESIDENTS 300 RESIDENTS 192 qCLIENTS 0 qCLIqENTS 25 qCLIqENTS 48 qSTAFF 2 qSTqAFF 181 qSTqAFF 115 qVOLUNTEERS 4 qVqOLUNTEERS 239 qVqOLUNTEERS 23 riverina Murray River Sydney NORTH
Riverina ends the year with continued Murray River Region continues to The Sydney North District continues to financial improvement and the ability to experience high occupancy levels whilst grow not only financially but also the offer ageing in place for our residents. The other providers in the region report long quality of care and services we provide. new Gumleigh Gardens Hostel will term vacancies. This is testament to the We recognise that each of our residents increase the level of service we will be wonderful care and commitment provided have different needs and we pride able to offer in Wagga Wagga and the by our staff and volunteers and the high ourselves on the tailored care we surrounding communities. standing that UPA has in the community. provide to them. q q q RESIDENTS 108 RESIDENTS 53 RESIDENTS 22 qCLIENTS 32 qCLIENTS 8 qCLIENTS 14 qSTAFF 88 qSTAFF 32 qSTAFF 24 qVOLUNTEERS 104 qVOLUNTEERS 42 qVOLUNTEERS 85 ORANGE MOLONG YEOVAL
UPA Orange provides excellence in a The Molong District addresses UPA Yeoval Branch has continued to diverse range of aged care services. improvement through analysis of our provide services to our community. Our Our dedicated staff and volunteers strengths, challenges and opportunities dedicated staff always strive to ensure that provide a safe, happy and caring to improve our care to be of the highest residents, client and families are treated environment to ensure individual needs standard possible. with compassion, respect, integrity and are met. kindness.
20 UPA Annual Report 2013 q q q RESIDENTS 83 RESIDENTS 192 RESIDENTS 167 qCLIENTS 10 qCLIENTS 82 qCLIENTS 22 qSTAFF 53 qSTAFF 172 qSTAFF 73 qVOLUNTEERS 29 qVOLUNTEERS 16 qVOLUNTEERS 60
Sydney south Sydney west HUNTER
The Kennett and The Laurels Hostels UPA Sydney West is recognised for Woodlands Lodge is well known in the continue to flourish under the guidance of embracing our heritage and diverse local community as a place of choice Care Managers Moira and Carolyn and cultures in communities of aged care. where residents receive care of the highest their wonderful team of staff and We achieve this by working in partnership quality from our dedicated staff. volunteers. with our clients in the development of care directives and lifestyle options. q q q RESIDENTS 53 RESIDENTS 36 RESIDENTS 87 qCLIENTS 45 qCLIENTS 20 qCLIENTS 482 qSTAFF 59 qSTAFF 32 qSTAFF 155 qVOLUNTEERS 97 qVOLUNTEERS 39 qVOLUNTEERS 80 DUBBO CLARENCE & MID NORTH FAR NORTH COAST COAST UPA Dubbo District provides a quality UPA Far North Coast District delivers caring service to all residents, clients and Rathgar Lodge has a valued reputation for diversity in quality care - ranging from our families. We take pride in the care that we a family atmosphere, nestled on the banks Youth Care Program, to disability and deliver and always strive to improve our of the beautiful Clarence River, residents support programs for carers through our services. enjoy the tranquil rural outlook. Respite and Support Programs and care for many older folk through both Community and Residential Care Services.
UPA Annual Report 2013 21 q OUR STAFF
The United Protestant Association is committed to offering our • Pain Management residents, carers and families care of the highest possible • Fire and Emergency standard. Our staff, through their commitment and care provide • Bullying and Harassment our residents with a sense of safety, security, love and belonging. • Risk Management We employ skilled staff to meet the individual care needs of our • Safe Food Handling residents and provide training programs to support them. • Looking After Your Back UPA recognises that aged care is a changing and dynamic • Incident Investigation and Reporting environment and aim to provide opportunities for staff to keep A number of training modules are compulsory for staff and these their skills up-to-date and also develop new ones. With the are Workplace Health and Safety (WHS), Clinical Procedures, percentage of the population over the age of 65 expected to Emergency Management Programs and Resident Care. Other increase dramatically during the next two decades, UPA modules of training undertaken include Professional Development recognise that they must have appropriately qualified staff with and Management. As well as internal courses, staff attend the right combination of skills to meet residents’ needs. external training and conferences to ensure we are up to date Staff continue to undertake training modules pertaining to with best practice. residents care, safety and lifestyle. Courses include: We love to see our people grow in capacity and skill and to • Better Practices Courses know that our residents and clients receive the best care possible. • Effective Award Implementation Each and every member of staff is valued and encouraged to contribute to the quality of life of our residents. We believe that • Medication Management every human being has the right to live at peace and with dignity • Influenza Outbreak Management and security and that right does not diminish with age. • Elder Abuse UPA staff embody respect and dignity and kindness on a daily • Time Management basis. Working alongside our staff are exceptional volunteers • Dignity in Care who dedicate many hundreds of hours to enrich the quality of life • Hydration and Nutrition of our residents. • Pressure Area Care Our Philosophy of Care and Mission Statement encourages us all • Sexuality and Dementia to strive for quality improvement and to enable our residents to • Dementia Training maintain a full and enriched lifestyle. It gives us pleasure knowing • Accreditation: Your Role and Responsibilities that our residents and clients receive the best possible care. • Continence Management
22 UPA Annual Report 2013 Margo RookUP andA AmandaAnnu Walsh,al Re Woodlandsport 2012 Lodge. 23 Mrs Lily Minner and Shirley Kennedy, Sydney West Community Care. q OUR safety
The work health, safety (WHS) and welfare of all persons Employees, volunteers, work experience students, contractor or employed within UPA, residents and clients, those who volunteer, sub contractors must, while at work: contractors and others visiting the services, are of the utmost • Take reasonable care for their own health and safety. importance. Resources will be made available and UPA will • Take reasonable care for the health and safety of others. endeavour to comply with all relevant acts and regulations so that the workplace is safe and without risk to health. • Comply with any reasonable WHS instruction by UPA. • Cooperate with any reasonable policies and procedures of The UPA of NSW Ltd will ensure, so far as is reasonably practicable: UPA. • The provision and maintenance of a work environment without Residents/clients and representatives, friends and visitors have risks to health and safety; safe plant, equipment and structures; work health and safety responsibilities and must: safe systems of work. • The provision of adequate resources for the welfare at work of • Care for their own and others’ health and safety. workers in carrying out work for the business or undertaking, • Take reasonable care not to adversely affect the health and including ensuring access to those facilities. safety of others. • The safe use, handling, storage • Comply with any reasonable instruction given by the UPA, so and transport of plant, structures and substances. far as they are reasonably able.
• The provision of any information, training, instruction or A program of activities and procedures has been established that supervision that is necessary to protect all persons from risks to relates to all aspects of work health and safety including: their health and safety arising from work carried out as part of • Annual WHS plan. the conduct of the business or undertaking. • Risk Management Program. • That the health of workers and the conditions at the workplace are monitored for the purpose of preventing illness or injury of • Facilitating WHS Committees. workers arising from the conduct of the business or undertaking. • Consultation with all persons conducting a business or undertaking. The UPA Board, General Manager, State Accountant, District Executive Members, District and Regional Managers, Care and • WHS Induction. Program Managers will meet their duty to exercise due diligence • WHS training and education. to ensure UPA fulfils its health and safety obligations by taking • Injury management and prevention. reasonable steps to: • Development of safe work instructions. • Gain and update knowledge of WHS matters. • Fire and emergency procedures and drills. • Understand the nature of UPA’s operations and the general • Provision of WHS equipment, services and resources. hazards and risks involved. • Regular workplace inspections and evaluations. • Ensure UPA has and implements processes for complying with • Reporting and recording of incidents, accidents, injuries and any legal duty or obligation, such as: consultation, providing notifiable disease. training and instruction, reporting of notifiable incidents. • Provision of information to workers and others, volunteers, • Ensure UPA has processes for receiving, reviewing and residents / clients and their representatives and visitors, responding to information about incidents, hazards and risks in contractors and sub-contractors, work experience student, a timely manner. labour hire. • Ensure processes are verified, monitored and reviewed. • Ensure UPA has appropriate resources and processes for identifying, eliminating / minimizing risks, and that these resources / processes are actually used.
UPA Annual Report 2013 25 q quality improvements
The UPA quality system has been built in house over many years. Selected areas of our work are benchmarked against other It is grounded in our Mission and Values and supported by aged care services using an external consultancy. Quality comprehensive policies and detailed work instructions. It actively Performance Systems (QPS) graphs on three areas, employee promotes communication and consultation using a Continous satisfaction, resident satisfaction and family satisfaction are Improvement Tool for staff and a ‘What do you think’ form for shown on page 29. residents, volunteers and families. Ideas for improvement are Complementing these elements of our quality system are regular welcomed and presented at regular Quality Improvement Group performance appraisals and competency assessments for staff. A meetings. From there, appropriate action is determined and if training calendar for every service ensures that staff are up-to-date needed the proposal recommended for funding or approval. with current information and equipped to do their work well. Monitoring of performance comes through a range of activities. Key amongst them is a detailed Quality Planner of checks and audits. They include: • Comprehensive audits of the clinical and medication systems • Safety audits of the environment • Work health and safety • Food safety • Financial audits • Multiple satisfaction surveys NUMBER OF CIT FORMS PER DISTRICT OVER LAST 2 YEARS
500 2012 2013
400
300
200
100
0 o st th th th er ng e ast ast uth ion iv or or or o o o strict R dney dney dney i W ubb S eg olo C C N N N y y y nge &nge D Yeoval iverina D R Branch S S S r rence & rence M R ra id a ray la F O M ur C M Hunter
The graph (above) showing number of Continuous Improvement Tool forms completed shows in a small way, the level of activity District by District. Variability in the number completed arises from the size of the District and other operational factors.
26 UPA Annual Report 2013 BobUP Scoins,A Ann UPAu Yaeovall R eAgedpor Caret 2012 Services 27 Lorna Andrews, Thomas & Rosetta Agst q satisfaction levels
QPS Employee Satisfaction QPS Resident Satisfaction QPS Relatives Satisfaction
The QPS Employee Satisfaction The QPS Resident Satisfaction Survey The QPS Relatives Satisfaction Survey Survey covers 195 residential aged compares UPA results to 222 services. compares UPA results to 195 services. care services. The survey comprises The range of questions includes: The range of questions includes: 31 questions covering: • Are Care Staff kind, supportive • Are Care Staff kind, supportive & helpful • Teamwork & helpful? to your relative? ›› Occupational Work, Health & safety • Do Care Staff ensure the resident feels • Do Care Staff ensure your relative feels ›› Client Focus safe and secure? safe & secure? ›› External Relationships • Are there enough activities in the home? • Do Care Staff help you to maintain your • Leadership & Culture • Is the resident happy with the food? relative’s dignity? ›› Equipment • Is there easy access to transport? • Is support given by Care Staff to meet ›› Skills & Knowledge your relative’s spiritual needs? ›› Decision Making • Is there ease of access to the call • Is Care Staff meeting individual needs? ›› Workplace Culture button/buzzer? • Are there opportunities provided for your • Information & Communication The trending results for the organization relative to socialise with others? ›› Performance & Feedback continue to improve from 80% in 2008 to 88% in 2012 reflecting UPA’s Quality The range of results for UPA is 10% The range of results for UPA is narrower Management System and a responsive compared to the survey 24%. Positive (20%) than the sample (49%) reflecting caring attitude of staff. results flow on from both employee and positive work environments and low staff resident satisfaction levels. turnover.
100 100 100
80 80 80
60 60 60
40 40 40
20 20 20
0 0 0 Minimum Mean Maximum Minimum Mean Maximum Minimum Mean Maximum
All Aged Care United Protestants Association NSW
UPA Annual Report 2013 29 q OUR community service
UPA’S Community Aged Care Packages (CACPs) allow people In the Murray River District, the Amaroo Day Club is a respite who are frail or aged the opportunity to stay in their homes and program catering for people with dementia. The purpose of the maintain their independence for as long as they possibly can. club is to support carers of people with dementia by providing CACPs are individually planned and coordinated packages of a respite service. For suffers of dementia, the Day Club provides care tailored to help older Australians manage their care needs. A a wide range of flexible activities which encourage participation, package may provide help with personal care such as bathing and mental stimulation and the maintenance of physical abilities in a dressing, domestic assistance like housework and shopping or even social setting. The Day Club is funded through the Home and help participating in social activities. Dedicated and fully trained Community Care Program. staff provide care and assistance of the highest standard and a In 1997, UPA established Commonwealth Carer Respite Centers CACP Quality Officer regularly visits clients in their own homes to (CCRC) in the North Coast Region. The centers operate 24 hours a guarantee this level of care. UPA commenced provision of services day and organize respite on a short-term planned or emergency to the aged in 1995 and started with 30 CACP packages and basis providing carers the opportunity of a break from their usual today currently care for 421 people on these planned and caring roles and duties. The variety of programs target carers who managed packages of community care. are ageing, young carers, carers of people with dementia, with The Tweed Shire was successful (2002) in obtaining 75 Veterans palliative care needs are frail and aged or with a physical or mental Home Care places within the community. VHC is a Department of disability. Over 4,000 carers are assisted each year by the CCRC. Veterans Affairs program that assists those who served our country The Commonwealth Carelink programs provide information on with low care needs to remain in their own homes for longer. VHC community aged care, health professionals, disability and other is part of a broader Australian Government strategy to ensure support services and provide a single point of contact for the veterans and war widows/widowers maintain optimal health, general public, service providers, general practitioners and health well-being and independence and services include domestic professionals. If you or a family member need some home help, assistance, personal care, safety related home and garden please refer to the directory at the end of this report to contact us. maintenance and respite care.
30 UPA Annual Report 2013 Kim Dunston,UPA A Farnn Northual CoastRepor Communityt 2012 Care 31 Robyn Robertson, Woodlands. q OUR technology
An important progress activity throughout the year for the UPA Education Portal has been in the area of Information Technology. Our staff and The UPA Staff Education portal is an on-line tool for maintaining management have been extremely positive in their approach to education credentials of staff in a broad range of skills and training and we look forward to increasing our knowledge and competencies. This has all employees listed as registered users expertise in all areas. where their respective managers can follow and support their progress through mandatory training topics. Overview • Electronic Resident Records Community Care • Medication Management in Residential Care Consumer Directed Care is about to have an increasingly • On-Line learning tools for all staff significant impact on how UPA delivers and manages Community • Community Care Services in the face of Consumer Care Services. Directed Care Telehealth • Telehealth Technology offers a great advantage to residents where remote • Guest Wireless consultation is used. Dermatologists, geriatricians, general Leecare practitioners, and even family in another location can participate in From August 2012, UPA has been using cloud hosted services for a virtual consult. Care staff are available to assist with the Leecare, an electronic resident record system. By August 2013, the consultation which can use social media like Skype or Google Plus. deployment of Leecare across all of UPA will be complete. This has Residents have commented that they appreciate the convenience of brought with it significant changes in documentation, Telehealth consultations without having to leave their home. communication, audit and management processes due to the electronic data volume that is now available at a single point. Guest Wireless An increasingly mobile and information centric society is finding it’s Staff Messaging and Alerts have been a popular tool among way into aged care. UPA facilities are deploying Guest Wireless users as well as the time saved from entering data only once and networks so that resident families can stay connected when visiting having it populate various reports as required by different users as well as providing internet services for medical and consultant and roles. staff whilst onsite. Independent Living Units are also able to be managed using Leecare including contract archiving, maintenance management and recording nursing services.
WebsterCare Medsig Electronic Medication Management is an emerging technology platform in aged care that assists safe practice and simplified process management. Medsig connects the resident medication record with the pharmacy that supplies their medications and provides a communications portal between the pharmacy and care staff.
UPA Annual Report 2013 33 our v lunteers q
People volunteer for many different reasons. Some Some of our volunteers bring their children and/or people just have a good heart and enjoy helping others grandchildren along which brightens up the residents day or giving back to society for their own good fortune in when they hear the children laughing, talking and life. Some may volunteer to gain skills or work experience playing around the facility. Other’s bring in their trained and there are others that just want to make the world a therapy pets and these are very special days for our better place. residents. Some residents who are quite unresponsive to most activities around them will suddenly brighten up and Volunteers are an integral part of the United Protestant ‘chat’ with a pet. Association and each one fullfills a vital role in contributing to the high standard of care we provide. The United Protestant Association is very blessed to have Some of our volunteers help by sharing their skills, talents so many wonderful volunteers who give their time and and knowledge, others just come in for a chat. Our energy freely and willingly for no other reason than residents are always thankful to have someone to have a through a desire to help others. From driving buses to laugh and a joke with and always enjoy having a operating kiosks, opportunity shops, gardening, cooking, conversation with someone who will listen to their stories letter writing, bible studies, flower arranging, sing-a- of long ago and take a walk down memory lane with longs, so many ways in which our volunteers contribute them. Just by listening, a volunteer can help make a to the happiness and wellbeing of our residents. resident or client feel valued, included and informed. WE THANK YOU! To those who are unfamiliar with volunteering, the thought of long term commitment may come to mind. The commitment to volunteering is a little different and people For information on volunteer opportunities with the UPA, have the option to volunteer as much or as little of their please contact the facility closest to you, listed in the own time as they wish, still allowing them to remain directory at the back of this report. focused on their work and personal lives. One of the Remember, a little goes a long way. easiest things about volunteering is getting involved. UPA is always looking for extra volunteers and a person can find their way into something that could change not just their life, but also the life of another.
34 UPA Annual Report 2013 Volunteer Gayle and Adelle Stallard, Woodlands. Sydney North District. our districts q
Map of facility locations
Tweed Heads
Murwillumbah
Casino
Alstonville
Ulmarra
Macksville
Dubbo
Yeoval Maitland Molong Wallsend Orange West Wyalong SYDNEY AREA Wagga Wagga Wahroonga The Rock Henty Pendle Hill Culcairn holbrook Carramar Howlong JINDERa Kogarah Stanwell Park Albury/Wodonga
UPA Annual Report 2013 37 riverina r e g i o n a l m a n a g e r – m a r i a n n e wa r r e n
The new Gumleigh Gardens Hostel is an existing development for UPA, Riverina District and Murray River Region. It will add a state of the art facility to Wagga Wagga, enhancing residential aged care and providing much needed aged care places, including a dementia specific unit. The ACAT Team have advised that there is a Don and Villma Thompson, The Rock. need for additional residential aged care places in Wagga We will be saying goodbye to Ritchie Munro in October. Ritchie Wagga and we expect the hostel will have strong demand and has been the gardener and maintenance man at Gumleigh for the will fill quickly. past two years. He has improved the gardens and become a great It is anticipated that several residents from Gumleigh Gardens will friend to many of the residents. Ritchie will be greatly missed and move into the hostel over the next twelve months and that may we wish him well in his retirement. cause some vacancies at Gumleigh Gardens Retirement Village. We will be considering the impact of this and make plans for upgrades and improvements so that Gumleigh remains a sought after place for retirement living.
We await the result of the Aged Care Approvals round with interest as we have applied for Home Care Packages at Level 1 and 2. If successful this will further increase our aged care services in the local community and offer a wider range of services for our residents at Gumleigh Gardens Retirement Village.
38 UPA Annual Report 2013 murray river r e g i o n a l m a n a g e r – m a r i a n n e wa r r e n
This year has seen further growth for our region. The new Gumleigh Gardens Hostel will see us entering into the residential aged care market in Wagga Wagga. The new 27 bed hostel will compliment the Gumleigh Gardens Retirement Village. The new hostel is planned for completion in early August with resident entry in late September. Myoora Henty (top). Allyn Maher, Myoora (inset).
A considerable amount of work has been completed at Jindera Accreditation Audits were undertaken at Murray Vale Shalem, Gardens Hostel and Holbrook Village Hostel. Both have had major Jindera Gardens Hostel and Oolong Hostel, Howlong with all landscaping work completed. Refurbishment of the kitchen and services achieving 44/44. dining area in each house has been completed at Holbrook and A range of successful internal and external audits were undertaken plans are underway to build a new activities area as well as a during the year. All sites have an A rating in food safety. Support refurbishment of the existing dining room and staff offices. visits by the Aged Care Standards and Accreditation Agency Both Oolong Hostel at Howlong and Myoora Homestead Hostel occurred at all sites with excellent results. have had improvements made to the buildings this year with painting and new carpets.
Earthwork and infrastructure works are being carried out on the vacant land for the development of 47 two and three bedroom houses. Tenders will close shortly, with work expected to commence on the building of the houses in August. The first stage of fifteen houses has had strong interest with twelve of the houses sold. Six of the seven houses in stage two have also been sold.
UPA Annual Report 2013 39 sydney north r e g i o n a l m a n a g e r – s t u a rt l e v e rt o n
In May 2013 the UPA Board amalgamated the management responsibility for Sydney South with that of Sydney North District. I was appointed as Regional Manager of Sydney North and South and it is with pleasure I take on this new role and I look forward to the challenges ahead. My thanks Lorna Andrews with student from Avondale College (top). Stuart Leverton and Mr Newman (inset). go to the Sydney South staff, residents and District Executive for their warm welcome and my best wishes to Mark Browne We are also blessed with another year of positive financial for the future. results and this is due to the great effort by our Care Managers, I am very pleased with all the results of the audits we have their staff, volunteers and the District Executive that we have had from the Government Departments as well as the UPA been able to achieve financial security for the District as we internal audits. It is the dedication of the staff at Sydney continue to grow in our work. Strong teamwork and innovative North that we are able to provide a wonderful and caring thinking are vital and will ensure continued delivery of care to environment for our residents. At UPA Sydney North we have the highest possible standard. a wonderful community of people who practise the mission The District continues to be supported by a wonderful team of and values of UPA. volunteers who provide hours of service to support our staff and enhance opportunities for the residents.
40 UPA Annual Report 2013 sydney south r e g i o n a l m a n a g e r – s t u a rt l e v e rt o n
The next twelve months will see many changes for the Sydney South area. Work will commence on the new Kennett Hostel in February 2014 with an approximate construction period of 15 - 18 months. It is a very exciting time as the plans include the expansion of the existing hostel from 24 beds to 44 beds Hillcrest Village (top). Neeta Giri, The Laurels (inset). along with another 4 independent living units. The modern As part of the restructure by the State Board in May, I was hostel will also cater specifically for 16 residents with appointed as Regional Manager for UPA Sydney North and Dementia related illness. South. It is with great pleasure and continued dedication that I The new Kennett will face north and take in the spectacular take on this extension of my current role. escarpment that is Bald Hill and the colorful hang gliders over the There have been many challenges in Sydney South this year but ocean. Residents will be able to enjoy the landscaped gardens, what remained consistent is the care, security and compassion ocean views and yet be surrounded by the Australian bush. The given by staff and volunteers to the residents and families of the state of the art services at the new hostel will allow the residents Kennett and The Laurels. I find this a humbling experience to see of Hillcrest Village more services than they currently have and on a daily basis and I cannot convey my appreciation and should they require residential care in the future, they need not gratitude enough to all concerned. Thank you. move from the area they live in.
The Laurels had the opening of “Kyle’s Garden” in December. Kyle designed and landscaped the garden himself and it is appreciated and enjoyed by the residents and their families.
UPA Annual Report 2013 41 sydney west d i s t r i c t m a n a g e r – t i m t h o r n d y k e
Over the past twelve months we had undergone some significant changes across Sydney West with the introduction of clinical software and changes to key staff members. Following the departure of Sue Haley, we appointed Susie Mudaliar to the position of Care Manager at Melrose. Elaine Jolley and Smriti Tuladhar Khanal, Melrose Lodge (top). Melrose Lodge (inset). At Melrose the Stage 3 new building works commenced in February 2013 and we anticipate it will be ready for occupancy by the end of We have implemented Medsig for medication management and March 2014. The new extension will include an additional 15 places Leecare for clinical records. Feedback from staff has been very and when completed the occupancy at Melrose will be 80 places. positive and they have embraced both systems, adapting to the Our activity program across the District has continued to grow and changes required to make their implementation a success. adapt with our resident’s needs. New activities and entertainers Our strategic plan identified the need to develop our capacity to have been introduced. manage more complex care needs to meet future consumer At Heiden Park we have purchased a puppy we’ve named Daisy who expectations with an increased focus on clinical education, to achieve has become part of our pet therapy program. this goal we have created the position of Clinical Nurse Educator. This role will be co-ordinating and delivering clinical education to our Community Care has 82 Home Care Packages in operation offering staff across the District, covering both residential and community care. a wide range of services. Challenges for the coming year will be the transition to a Consumer Directed Care model of service delivery. The financial position of the District remains solid despite a number of Government policy changes which have affected our income stream. We have strengthened our clinical services with the introduction of Continued robust financial performance is essential if we are to pursue physiotherapists and a chiropractor at both Heiden and Melrose the objectives detailed in the strategic plan and be in a position that as well as registered nurses to provide expert clinical support over allows us to remain responsive to opportunities as they arise. the weekends.
42 UPA Annual Report 2013 hunter r e g i o n a l m a n a g e r – a m a n d a b u r g e s s
In line with our residents higher care needs and the upcoming legislative changes removing the high low classification we have reviewed our staffing levels and mix. This has been made more difficult by budgetary constraints and the need for more registered nurse hours. Woodlands Lodge (top). Kevin Simpson, Woodlands Lodge (inset).
We do believe we are well on the way with the employment After numerous delays both from Newcastle Council and with our of enrolled nurses in positions as unit and afternoon supervisors. architects, the plans of enlarging and improving our dementia We also now have dedicated high care rooms that have ease wing may finally be coming to fruition. This much needed of access for lifters and wheelchairs and staggered resident meal extension will give our dementia residents areas to sit, rest and times allow staff to assist with multiple feeds. participate in activities. The use of technology has also been a focus this year with Wi-Fi installation throughout our facility. This was incorporated into our new phone system which has improved both the quality and cost of our phone charges.
The introduction of Medsig the computer based medication management has been successful with staff agreeing that it has greatly improved the way we deliver medications to our residents. We will go live with Leecare on July 1st which will further improve the way we look after our residents. Reports, statistics and more thorough care plans are just some of its many advantages.
UPA Annual Report 2013 43 Orange r e g i o n a l m a n a g e r – j a n e l l e wat e r s
Ascott Gardens continues to be a leading aged care provider in the Central West as shown by the Relative Satisfaction Surveys, Resident Surveys and the many compliments we have received from residents and families. One resident’s family wrote:“Our family will never forget the love, care and respect you all Astill Court (top). Chris, Paul, Anne, Julie and Pat Dwyer, Ascott Gardens (inset). showed our dear mum over the last six years. We now realize how very special your jobs are at Ascott Gardens. You were The completion of an additional six new units at Astill Court and mum’s family there and you cared for her with such love and the planned upgrade of 14 of the original units will offer a gave her dignity in her everyday life. Your calling is amazing variety of retirement living accommodation. and you must be so uplifted to know that you are all God’s special helpers”. UPA continues to be blessed with highly trained, professional, caring staff and volunteers who provide excellence in Community Aged Care Services continues to grow and will be service delivery. taking on a different direction with the implementation of four new levels of Consumer Directed Care (Home Care Packages). I would like to acknowledge and thank the Orange District These packages will enable service users to select the services Executive for their continued support. they wish to have, when they wish to have them and who will provide them.
44 UPA Annual Report 2013 Mog lon r e g i o n a l m a n a g e r – j a n e l l e wat e r s
In May, Prunus Lodge was delighted to celebrate its 20 Year Anniversary celebrations which took place at Prunus Lodge with a special morning tea which also paid tribute to a long standing staff member who has been with us since the lodge opened. Prunus Lodge (top). Penny Homer, Community Care and Andy Risk Logic has provided an upgrade of our Emergency and Osborne, Molong (inset). Contingency Plan for Prunus Lodge and this has been adapted to suit the facility. Planning for fire safety upgrades has included Residents at Prunus have enjoyed participating in events installation of Dorma Door closer to Rose Cottage, addressable throughout the year such as the High Tea for the Queen’s fire panel and purchase and installation of a generator. birthday and an ANZAC service conducted by the Molong RSL Sub Branch. A UHF radio has been installed in the Prunus Lodge bus. Staff on the bus can now if necessary make an emergency call without relying UPA continues to be blessed with highly trained, professional, on mobile phone use. A receiver has been installed at Prunus. caring staff and volunteers who provide excellence in service delivery. Molong Community Care continues to grow and currently there are eight funded clients, two unfunded and one private client in I would like to acknowledge and thank the Molong District the District. Executive for their continued support.
UPA Annual Report 2013 45 y eova l d i s t r i c t m a n a g e r – m e g a n w h i t n e y
We are delighted to have made significant progress in the planning of the renovations to our facility. The Development Application has now been approved and work will commence late in 2013. The extension will include a permanent link between the two buildings, new flooring and paint through out the main building and the removal UPA Yeoval Aged Care Services (top). Kerrie Whiteman and Bernie Pike, UPA Yeoval Aged Care Services (inset). of walls to open up the middle of the building. These renovations will bring a number of benefits including improved security, greater In November 2013, the Netherwood Group commenced. The comfort and practicality and will increase the facilities homelike feel. Netherwood Group was formed so the elderly in the community The resignation of our Team Leader, Kathy Grimshaw, left a major could meet socially for a few hours each Thursday. There are gap, one we were unsure on how we would fill. The opportunity generally either speakers or an outing organised for the group. was taken to create a Team Support role, which will take on a UPA Yeoval will continue to care for our residents and clients with clinical administrative type function. the highest possible standards, and are committed to improving The Community Aged Care Packages provided by Yeoval our services to ensure people in our care receive the very best we Community Care are always full and generally run with an unfunded can offer. client. Our community carers are committed and dedicated and provide a service complimenting our mission and values.
Our second Community Awareness Day was held to assist the elderly to become aware of the services available to them. The day was a great success and the attendees were very complimentary on the quality of the speakers. We look forward to an even better day next year.
46 UPA Annual Report 2013 dubbo d i s t r i c t m a n a g e r – m e g a n w h i t n e y
The rezoning application for the Bracken House extension of 20 beds has been lodged with Dubbo City Council and we await its approval. By the end of the financial year, the documentation to lodge the Development Application for the extension of 8 beds onto the Special Needs Unit was near completion. The extension of 20 Barney Stapleton, Bill Mott, Yvonne Rayner, Irene Mortimer, Lillimur beds with associated refurbishment will be constructed in two stages Cottages and Oxley Village (top). Kim Marks and Shirley Andrews, Bracken House (inset). commencing with the 8 special needs unit beds on the east side of Bracken House and the 12 general hostel beds on the western side. UPA Dubbo Community Aged Care Services continues to provide The refurbishment of resident rooms continues. As one becomes excellent care to our CACP and DVA clients in the community. With vacant, it is refurbished with a new bathroom, carpets, paint etc, the steady growth in client numbers and thus staff, it has become before becoming occupied. necessary to relocate the Community Office to Lillimur House. Planning is underway to commence a Day Respite Centre. Initially In March 2013, Kate Hudson commenced as Care Manager of this will be for one day a week and will compliment our Community Bracken House. We were extremely grateful to Robyn Fisher for Care Services. filling this role for the previous 18 months. With many changes to take place in the Dubbo District over the next Stage 3 of Oxley was completed in October 2012 and there are 12 months, we look forward to the expansion of Bracken House. As currently 2 units vacant (including the display unit). A s.96 application Oxley continues to grow, it became necessary to appoint a has been lodged with the Dubbo City Council for a number of Retirement Village Coordinator to ensure that our services within the changes to the Development Application for Stage 4 and on villages continue to improve. approval of this, construction will commence. In the midst of this growth, we will continue to provide quality services and and ensure those in our care receive the best possible care.
UPA Annual Report 2013 47 c l a r e n c e & mid north coast r e g i o n a l m a n a g e r – k e n m a s l e n
The newly completed covered entrance delivers improved all weather access for residents and visitors and presents a fresh modern look when approaching the facility. Improving areas is ongoing and has included design and installation of additional fire safety technology. Shirley Chevalley and Pat Meredith, Rathgar Lodge (top). Rathgar Care Manager Deirdre Bubear celebrated 20 years dedicated Lodge (inset). service with UPA. Deirdre and her team continue to ensure UPA’s Quality Programs are met and measured through a series of such as Leecare and Medsig has been embraced by the staff and is successful audits, including a successful Accreditation Audit in July a powerful tool in delivering resident care. 2012. Subsequent spot visits have seen very favourable comments New technology has seen additional training for staff and the by the auditors. additional work associated with loading data and learning new The Government’s aged care reforms – Living Longer Living Better – skills during the implementation of these programs into the facility. continue to be implemented in stages resulting in changes to funding Maintenance work on our self care units is ongoing with our self through the ACFI. Of course a greater emphasis on community care residents involved in many day-to-day activities at the hostel, care through the Government funding is a permanent feature. This participate on the Rathgar Auxiliary and help out with resident outings. trend will see pressure on the ability to fill bed vacancies and therefore continued careful attention to budgets and expenditure The Rathgar Retro Op shop moved to a new home in Ulmarra with will be required. improved street frontage and easier access for customers. The band of volunteers who run the Op Shop and lend a hand where needed What hasn’t changed is the consistent focus on providing quality at Rathgar Lodge are very much appreciated. care to our residents in Rathgar Lodge. The ongoing assessment of resident care needs is a priority and even more crucial as residents Rathgar Lodge has enjoyed another busy year with good results and a become more frail. The implementation of clinical care technology continued focus by staff and volunteers on the UPA Mission and Values.
48 UPA Annual Report 2013 fa r n o r t h coast r e g i o n a l m a n a g e r – k e n m a s l e n
A busy year for Youthcare UPA with the Program increasing to 43 placement during May/June/July 2013. This included the transitioning of a number of DoCS young people and their existing carers and appropriate staffing arrangements to cover the new placements. Greenhills Lodge (top). Rose Price, Richmond Lodge (inset).
At the time of writing there is much uncertainty surrounding the future The Community Aged Care Program has been at the forefront of the of both the Carer Respite & Carelink Centres with the changes within the community care setting, also working on the Commonwealth moving towards the new “Gateway” which will implementation of new software programs and more importantly replace the Carelink Program by 1st July 2014. Early indications arrangements to cater for the Consumer Directed Care model are that the Carer Respite Program will be up for open tender later introduced by the Government from 1st July 2013. An application in 2013 and will be known as the “Carer Support Program” for an increase in Home Care Packages (formerly known as CACPs) Preparations are underway to enable the lodgement of a tender was also made. when details are known. The key is keeping staff appraised of the latest news as it comes to hand and continuing to deliver a quality Recognising that consumers have greater expectations and will have service – in spite of the uncertain future. more choice as to which care provider they select - across all our facilities and programs - a continuing six month general advertising The staff at both Greenhills Lodge and Richmond Lodge have taken campaign is generating positive exposure for UPA in our region. on the task of implementing the new clinical care software with enthusiasm. Key staff have been busy with various training courses Through innovation and a continued focus on the UPA Mission and and the additional work required to load up the relevant resident Values, the District will continue to deliver diverse contemporary care data while continuing to deliver high quality care to their residents. services with Compassion, Respect, Integrity and Kindness.
UPA Annual Report 2013 49 our governance q
As a public company, limited by guarantee, the Board of the activities of UPA within a geographic area. The District United Protestant Association of New South Wales is elected Executives are responsible for achieving UPA’s goals and by the members. People become members of UPA when they objectives and control of assets and liabilities under the personally commit to the objectives of UPA and seek supervision of the Board. In general the District Executive is approval of either the Board or a District Executive to responsible for giving overall direction to the District, become a member. overseeing and controlling the executive actions of its management and satisfying legitimate external expectations The role of the Board is to govern the programs and activities for accountability and conformance with law and regulation. of UPA and each member of the Board shares responsibility for the whole of UPA’s work. The focus and function of the The Board and District Executives may establish sub- Board is sound governance to ensure that required outcomes committees to report and recommend action on particular are achieved, and that thinking and planning for growth topics, such as finance, audit, risk, quality of care for continues. To assist in fulfilling these responsibilities, theB oard residents or buildings. Sub-committees enable discussion on appoints a General Manager to manage the work and carry particular issues in greater depth. This allows the Board or out the policy decisions of the Board . District Executive to devote more time to major decisions.
The role of the President is to ensure that the meeting process Each Region/District is responsible for developing a strategic is effective, to monitor the performance of the General plan that outlines how that they will achieve its plans and Manager with the full Board, to liaise with the General objectives in relation to Manager, to provide guidance to other Board members, to CARE be impartial in debates and to have a good understanding of UPA’s range of activities. The President also has the right to COMPLIANCE participate in all UPA meetings. FINANCE
The District Executive is elected by members at the District GROWTH and Annual General Meeting. The role of the District Executive in PEOPLE. UPA is a very important one. It is to govern the programs and
50 UPA Annual Report 2013 ORGANISATIONAL STRUCTURE
Membership of UPA
District AGM
upa AGM
Board
Board General Manager District Executive Sub-Committees
District / Regional Corporate Office Managers
Progr a ms and Services Dorothy Rider, Melrose Hostel. fina nci a l information q
Director’s INFORMATION...... 55 objectives of the company ...... 59 review of SUMMARY financial STATEMENTS...... 60
SUMMARY statement of financial position...... 64 summary STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME...... 65 summary statement of changes in equity...... 66 summary statement of cash flows...... 67 notes to the summary financial statements...... 68
INDEPENDENT AUDITOR’S REPORT...... 72
UPA Directory Of Services & Programs...... 73 abbreviations...... 76
UPA Annual Report 2013 53 Louise Buxton Steve Walkerden Ian Morante John Roache William Ryan Janice Wheeler Elizabeth Gemes Sally Cox Barbara Murray Robert Colvin Margaret Moon John Gill Bruce Tutty Ken Morton John Horsfield Heather Woodhouse
54 UPA Annual Report 2013 q Director’s information for the year ended 30 june 2013
Directors Ian Morante The names of and other information on the directors in office Senior Vice President (since 2012) during or since the end of the year are: Year appointed: 2002 Qualifications and experience:B achelor of Commerce, Louise Buxton Diploma of Financial Planning, Diploma and Advanced President (since 2012) Diploma of Financial Services (Super), Fellow of Australian Year appointed: 2009 Institute of Superannuation Trustees. Currently a practicing Qualifications and experience: Bachelor of Science (Hon.), Company Secretary and Superannuation Fund Secretary. PHD, Diploma of Education, Graduate of the Australian Extensive experience in administration and human resources Institute of Company Directors. Over 20 years experience as and investments. Active involvement in local Anglican Parish a director and financial manager of a medium sized family for over 45 years. Member of the Hunter Region District company. Member of the Australian Company Directors Executive since 2000. Association and the Australian Chartered Secretaries Special responsibilities: Member of Remuneration Committee. Association. Member of the Hunter Region District Executive since 1991 and District President since 2005. John Roache Special responsibilities: Member of Projects Approval Junior Vice President (since 2012) Committee, Planning Committee, Chair, Audit and Risk Year appointed: 2001 Committee, Remuneration Committee, WHS Committee. Qualifications and experience: elegraphT mechanic, Radio Trades Certificate, Security Practitioners Certificate, Fire Steve Walkerden Engineering Certificate and Rural Fire Service crew leader. Director & Company Secretary Member of the Sydney North District Executive since 1982. Year appointed: 1995 Special responsibilities: Member of Projects Approval Qualifications and experience: Accounting Certificate, Committee, Planning Committee, Audit and Risk Committee, Masters in Management (Community) UTS, Graduate WHS Committee. Certificate in Health and Ageing (Macq), Graduate of Australian Institute of Company Directors. Professional William Ryan OAM Memberships: Australian Institute of Company Directors, Director Australian Association of Gerontology, Chartered Secretaries Year appointed: 1988 Australia. General Manager UPA 1995 – present. Finance Qualifications and experience: President from 1992 to & Services Manager Leichhardt Uniting Church Aged Care 2007, 2010 to 2012. Extensive management experience 1988–1995. Management & Chief Accountant Wesley in the power generation industry. Actively involved in the Mission 1983–1988. local Uniting Church and Probus Club. Member of the Special responsibilities: Member of Projects Approval Clarence and Mid North Coast District Executive since Committee, Planning Committee, Remuneration Committee, 1984. WHS Committee. Special responsibilities: Member of Projects Approval Committee, Planning Committee, Audit and Risk Committee, Remuneration Committee, WHS Committee.
UPA Annual Report 2013 55 director’s information continued
John Gill Sally Cox Director Director (Staff Representative) Year appointed: 2012 Year appointed: 2006 Qualifications and experience: Extensive experience in Qualifications and experience: Master of Health Science financial management, involved in community organisations (Gerontology), Graduate Diploma in Gerontology, such as Environmentally Concerned Citizens of Orange Registered Nurse, Orthopaedic Nursing Certificate, (ECCO), Orange District Executive member since 2002 qualified auditor with The Aged Care Standards and and District President since 2011. Accreditation Agency. Extensive experience working in Special responsibilities: Member of Projects Approval aged care, including the current position of Senior Care Committee, Planning Committee, Audit and Risk Committee. Coordinator with UPA since 2004 and previous appointments as Deputy and Director of Nursing within both Janice Wheeler the private and not for profit sector. Currently the chair of Director UPA’s State Quality Accreditation Committee and a member Year appointed: 1996 of the ACS Residential Care Advisory Committee. Qualifications and experience: Secretarial diploma. Previous Special responsibilities: Member of Projects Approval involvement in Community organisations. Volunteer for UPA Committee, Planning Committee, WHS Committee. in Casino since 1986. Chairperson of Youth Care UPA since its inception. Far North Coast District Executive Barbara Murray member since 1988 and District President since 2004. Director Year appointed: 2000 Special responsibilities: Member of Projects Approval Committee, Planning Committee, WHS Committee. Qualifications and experience: Pre-school assistant, with many years association with the work of UPA in Albury, NSW. Elizabeth Gemes Special responsibilities: Member of Projects Approval Director Committee, Planning Committee. Year appointed: 2012 Qualifications and experience: Currently working in Robert Colvin advocacy and policy for Local Government to State and Director Federal Governments in emergency services, emergency Year appointed: 2011 management, rural affairs, and previously public health Qualifications and experience: Bachelor of Commerce, policy areas. Member of several NSW Government Fellow of Institute of Chartered Accountants, Registered Tax consultative committees for rural affairs and emergency Agent, Registered Company Auditor. Over 40 years services policy areas. Certificate of Governance for Not experience in chartered accounting, including 30 years for Profit from the AustralianI nstitute of Company Directors. as principal of own practice. Extensive experience in Extensive previous experience in hospitality management management, accounting, audit and tax. Currently a director with hotelier’s license. Member of Sydney North District and co-owner of a community (in-home) care and support Executive since 2009. company assisting the aged, children and those living with a Special responsibilities: Member of Projects Approval disability in the Newcastle/Hunter area. Membeer of the Committee, Planning Committee, Audit and Risk Committee, Hunter Region District Executive since 2009. Remuneration Committee. Special responsibilities: Member of Projects Approval Committee, Planning Committee and Audit and Risk Committee.
56 UPA Annual Report 2013 Margaret Moon John Horsfield Director Director Year appointed: 2008 Year appointed: 2009 Qualifications and experience: Extensive financial Qualifications and experience: Bachelor of Economics, management experience running own business, Dubbo Fellow of Certified Practising Accountants, Fellow of District Executive member since 1989, and involved in many Chartered Secretaries of Australia and Fellow of Financial local church and other not-for-profit organisations including Services Institute of Australasia. Over 30 years experience the Country Women’s Association, Meals on Wheels, as a financial controller and company secretary, andextensive Dubbo Base Hospital Auxiliary and Masonic Village Ladies managerial experience. Trustee and treasurer of St John’s Auxiliary. Parramatta Cathedral Endowment Trust, and previously on Special responsibilities: Member of Projects Approval the Parish Council for 15 years. Member of the Sydney Committee, Planning Committee. West District Executive since 2007. Special responsibilities: Member of Audit and Risk Bruce Tutty Committee. Director Year appointed: 1984 Heather Woodhouse Qualifications and experience: President from 2007 – Director 2010. Self employed in agriculture since 1962. Member of Year appointed: 1997 various UPA committees in Wagga Wagga since 1968, Qualifications and experience: Extensive experience in served as District President for 29 years, and involved in the retail, farm and catering management. Past Councillor for committees of other community not-for-profit organisations. Cabonne Shire, and involved in local church and other Special responsibilities: Member of Project Approval not-for-profit organisations at committee level. Committee, Planning Committee, Audit and Risk Committee, Special responsibilities: Member of Projects Approval Remuneration Committee, WHS Committee. Committee and Planning Committee.
Ken Morton Peter Gunthorpe Director Alternate Director Year appointed: 2008 Year appointed: 2010 Qualifications and experience: Advanced Trades Certificate Qualifications and experience: Director of family owned and in Plumbing; Health and Building Surveyor Certificate; operated company, active member of the Richmond Valley Diploma in Health Engineering and Certificate 4 in Community, volunteer and member of the Advisory Committee Telephone Counselling. Extensive management experience at Richmond Lodge Aged Care Facility in Casino. Member of in local government, hospitality and telephone counselling, the Far North Coast District Executive since 2009. and involved as a volunteer with Lifeline. Special responsibilities: Alternate Director in the absence of Certificate in Governance for Not for Profit from the Janice Wheeler. Australian Institute of Company Directors.
UPA Annual Report 2013 57 director’s information continued
TEMPLE CORNISH Lex Bramble Alternate Director Alternate Director Year appointed: 2012 Year appointed: 2011 Qualifications and experience: Over 30 years Qualifications and experience: Extensive experience in administration management experience with the management, administration and human resources, 30 years Department of Education. Current active commitment to the experience in publishing production. Member of Dubbo Orange Uniting Church, past Regional Commissioner for District Executive since 2001 and President since 2007, Girl Guides, current Trefoil Guild Advisor for Mid-West Girl and involved in the committees of other community not-for- Guide movement, Justice of the Peace, weekly volunteer profit organisations. Meals on Wheels, Director from 2005 to 2012 and Special responsibilities: Alternate Director in the absence of Orange District Executive member since 1980. Margaret Moon. Special responsibilities: Alternate Director in the absence of John Gill. Jim Doig Alternate Director Susan Kirkwood Year appointed: 2012 Alternate Director Qualifications and experience: Licensed Auctioneer and Year appointed: 2011 Licensed Real Estate Agent. Licensed stock and station Qualifications and experience: Extensive experience in agent. Member of Riverina District since 1992. Retired Real Tertiary Education Administration (retired), past member of Estate Agent, 40 years. Record Managers Association of Australia (RMAA), Special responsibilities: Alternate Director in the absence involved in community activities including teaching SRE at Bruce Tutty. school for children with special needs, coordinator and trainer of child protection policies and procedures in the DAVID WALLACE local Presbyterian Church. Murray River District Executive Alternate Director member since 2006. Year appointed: 2012 Special responsibilities: Alternate Director in the absence of Many years of experience providing financial / Barbara Murray. operational review services to a range of aged care operators, including CALD and ATSI providers. Director of Graham Chegwidden Wallace Mackinnon & Associates for the past 15 years. Alternate Director General Manager of Astrea nursing home directly Year appointed: 2011 responsible, along with the DON, for the management of Qualifications and experience: staff for 13 years. Master of Laws (UNSW), Legal Practitioner, Member of the As an Aged care consultant assisted 40+ operators of Law Society of NSW, member of the Law Society’s Senior aged care services through both one off reviews and Solicitors Scheme. Senior Associate of the Financial Services continuing advice services and evaluating and improving Institute of Australasia. Association with UPA since 1989. the quality of the business. Member of Sydney South District Executive since 2001 and Special responsibilities: Alternate Director in the absence of President since 2003. Elizabeth Gemes Special responsibilities: Alternate Director in absence of Ken Morton.
58 UPA Annual Report 2013 q objectives of the company
Care Finance • Offer care of the highest possible standard of Christian care with • Ensure UPA’s long-term financial sustainability through efficient compassion, respect, integrity, and kindness for each person. and effective management of our resources.
• Continue to strive to provide excellence in care, always looking • Provide & maintain appropriate and safe work systems and for ways to improve. practices to minimise financial risk.
• Provide a safe, secure and caring environment. • Maintain thorough internal and external auditing of our financial systems. • Consistently deliver quality care that is flexible and responsive to changing care needs and consumer driven. • Position the organisation to identify and explore future opportunities. • Individual care that is integrated and provided by professional care staff encouraging enablement and independence. • Develop policies, procedures and work practices that seek to minimize environmental impact and energy usage. People • Attract and retain staff and volunteers who are respectful, caring Growth and compassionate. • Be adaptable and responsive to change, anticipating and investigating opportunities. • Train & develop staff and volunteers to ensure they are highly proficient & able to meet the changing needs of • Improve and innovate through use of information technology, our residents. research, skills and knowledge.
• Develop a resilient culture of teamwork and safety. • Achieve steady sustainable growth through expansion of existing services and development or acquisition of new services. • Provide strong leadership to envision and shape changes to improve quality of life for all clients and staff. Compliance • Implement succession planning for governance and • Maintain compliance with all relevant legislation and regulations. management positions and to identify, support and value • Maintain a proactive system for identifying and controlling risk. emerging leaders.
UPA Annual Report 2013 59 q review of SUMMARY financial STATEMENTS for the year ended 30 june 2013
Note 1 – Basis of request as well as being available on Statement of Profit preparation the website (www.upa.org.au) or Loss and Other Information on the Comprehensive Note 2 – Review of United Protestant Income performance Association of N.S.W. Revenue for the company increased by Limited Financial Overview $2,448,693 (3.3%) to $75,798,759 Results The company achieved a net profit during the year ended 30 June 2013. This review of the financial information before tax of $10,956,306, which was This is below the 9.5% revenue growth is a summary of the audited financial $1,785,631 lower than the previous for the previous financial year. The report for the year ended 30 June year. This result helped generate an graph below shows a break-up of the 2013. This review has been prepared increase in cash and cash equivalents of revenue by activity and the areas where by management based on extracts from $7,257,541. The following information revenue growth was achieved. The the audited financial report. A copy of provides some analysis of the statements growth in revenues was mainly in the the audited financial report will be sent that have been included in these areas of residential care ($2,469,465), to any member, free of charge, upon financial extracts. community care ($485,328) and
Revenue Comparison by Segment $M 50
2009 40 2010
2011
30 2012
2013
20
10
0 Residential Retirement Community Other Investment Donations & Care Villages Care Services Income fundraising
60 UPA Annual Report 2013 retirement villages ($434,164), whilst Unfortunately residential care subsidy Total expenses rose by $4,234,324 or revenue decreased in the areas of rates were not increased by inflation 7% during the 2013 financial year donations ($513,788) and interest during the financial year, resulting in compared to an increase of 10.9% in the income ($419,102). lower than expected revenue growth. previous financial year. Salaries and associated costs also increased by The $2,954,793 in additional Despite the increase in cash and cash 9.85% during the period. This increase is revenue earned by residential and equivalents during the year interest higher than the rate of pay increases, community care services is due to income was 6.3% lower than the mainly due to increases in nursing and increases in revenues from previous year as a resulted of declining other care staff hours to meet the government subsidies and charges to interest rates. increased care needs of residents. residents. The majority of this With respect to the company’s increase ($2,014,307) is directly The result for the year was a net profit expenditure, wages and associated related to the increased acuity of of $10,956,306 compared to that of costs continued to make up the largest residents and associated higher the previous financial year of portion of the total expenditure as subsidy rates, as well as growth in $12,741,937 was a decrease of displayed below. the size of community programs. $1,785,631 (14%). These surplus
Composition of Expenses
Utilities $1,705,035 Other $3,277,472
Administration expenses $3,307,947 Cleaning and laundry expenses $1,347,280
Salaries and employee benefits $39,363,522 Depreciation and amortisation $7,551,047
Finance costs $154,636 Food supplies $2,466,907 Resident and client expenses $3,088,174
Maintenance costs $2,580,433
UPA Annual Report 2013 61 review of SUMMARY financial STATEMENTS continued
funds will be used in future growth and capital expenditure on the following defer the repayment of the liability past ensure United Protestant Association of projects: Gumleigh Gardens Hostel in 12 months should the resident leave. NSW Limited is in a strong position to Wagga Wagga ($4.5M), Melrose Based on the history of departures over meet future obligations. Hostel extensions in Pendle Hill ($2.2M), a period of time, the directors have Astill Court in Orange ($1.7M) and estimated that the amounts that are Statement of Oxley Village in Dubbo ($0.9M). likely to be payable within the next 12 Financial Position months may total $33.9M. The amount The company’s liabilities increased by actually repaid during the current Total assets of the company increased by $5M, mainly due to a $3.6M increase financial year was $23.7M and this $16.5M this year and liabilities rose by in liabilities to residents, made up of was fully funded by the incoming loans $5M resulting in an increase in net accommodation bonds and resident of new residents. The company has no assets of $11.5M. Additions to property, entry contributions. All of these borrowings from any third parties at plant and equipment totalled $15M liabilities to residents are disclosed as balance date other than from residents. during the financial year. This included current liabilities as there is no right to
Assets Cash & cash equivalents $122,534,884
Intangible assets Trade & other receivables $16,897,500 $10,412,679 Financial assets $5,186,242
Property, plant & equipment $199,912,653
Liabilities
Provisions $3,504,640 Resident loans $152,667,875 Trade & other payables $7,567,979
62 UPA Annual Report 2013 Statement of Cash activities were $4.7M lower than the Statement of Changes Flows previous financial year. This was mainly in Equity Cash and cash equivalents increased due to slower growth in new resident The main change to equity this year by $7.25M during the financial year to loans compared to the previous financial was due to $10,956,306 profits $122.5M. This follows an increase of year. Capital outlays were $5.1M higher earned by the company. There was a $18.6M during the previous financial than the previous financial year, mainly $558,491 positive adjustment to the year. This was achieved after $15M in due to the construction of the new asset revaluation reserve to reflect an capital expenditure during the year. Gumleigh Gardens Hostel in Wagga increase in the fair value of financial Wagga. The high level of profitability assets available for sale. These assets Cash flows from operations decreased and cash flows over the past few years are comprised of equities in listed by $1.5M during the year. This was has enabled the company to increase its companies and managed funds. mainly as a result of decreased interest cash reserves so that its ratio of cash to revenues and donations/bequests resident liabilities currently stands at 80%, received. Cash flows from financing as displayed in the following graph.
Cashflow Comparison by segment
2013 Operations 2012
Investing Activities 2011
2010
Financing Activities 2009
Net Cashflow
-25 -20 -15 -10 -5 0 5 10 15 20 25 $M
Resident Loans to Cash Reserves $M Cash & cash equivalents
160 Resident loans 140 120 100 80 60 40 20 0 2013 2012 2011 2010 2009 Ratio 80% 77% 67% 57% 53%
UPA Annual Report 2013 63 q SUMMARY statement of financial position as at 30 june 2013
2013 2012 $ $ ASSETS Current assets Cash and cash equivalents 122,534,884 115,277,343 Trade and other receivables 10,412,679 8,968,930 Total current assets 132,947,563 124,246,273 Non-current assets Financial assets 5,186,242 4,464,832 Property, plant and equipment 199,912,653 192,746,250 Intangible assets 16,897,500 16,897,500 Total non-current assets 221,996,395 214,108,582 TOTAL ASSETS 354,943,958 338,354,855 LIABILITIES Current liabilities Trade and other payables 7,567,979 6,589,890 Loans and borrowings 152,667,875 149,107,739 Provisions 2,678,201 2,271,541 Total current liabilities 162,914,055 157,969,170 Non-current liabilities Provisions 826,439 697,018 Total non-current liabilities 826,439 697,018 TOTAL LIABILITIES 163,740,494 158,666,188 NET ASSETS 191,203,464 179,688,667 EQUITY Retained earnings 190,638,397 179,682,091 Reserves 565,067 6,576 TOTAL EQUITY 191,203,464 179,688,667
64 UPA Annual Report 2013 q summary STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME for the year ended 30 june 2013
2013 2012 Note $ $ Revenue 3 75,645,789 73,276,677 Other income 3 152,970 73,389 75,798,759 73,350,066 Expenses Administration expenses (3,307,947) (3,176,828) Cleaning and laundry expenses (1,347,280) (1,292,101) Depreciation and amortisation (7,551,047) (7,313,528) Finance costs (154,636) (182,199) Food supplies (2,466,907) (2,383,744) Impairment loss – (663,223) Maintenance costs (2,580,433) (2,674,449) Resident and client expenses (3,088,174) (2,986,529) Salaries and employee benefits (39,363,522) (35,832,500) Utilities (1,705,035) (1,400,230) Other (3,277,472) (2,702,798) (64,842,453) (60,608,129) Profit before income tax 10,956,306 12,741,937 Income tax expense – – Profit for the year 10,956,306 12,741,937 Other comprehensive income Items that may be reclassified subsequently to profit or loss Fair value gains/(losses) on available-for-sale financial assets 558,491 (173,768) 558,491 (173,768) Total comprehensive income for the year 11,514,797 12,568,169
UPA Annual Report 2013 65 q summary statement of changes in equity for the year ended 30 june 2013
Financial Assets Retained Revaluation Earnings Reserve Total $ $ $ Balance at 1 July 2011 166,940,154 180,344 167,120,498 Comprehensive income Profit for the year 12,741,937 – 12,741,937 Other comprehensive income Fair value gains (loss) on available-for-sale financial assets – (173,768) (173,768) Total comprehensive income for the year 12,741,937 (173,768) 12,568,169 Balance at 30 June 2012 179,682,091 6,576 179,688,667 Balance at 1 July 2012 179,682,091 6,576 179,688,667 Comprehensive income Profit for the year 10,956,306 – 10,956,306 Other comprehensive income Fair value gains on available-for-sale financial assets – 558,491 558,491 Total comprehensive income for the year 10,956,306 558,491 11,514,797 Balance at 30 June 2013 190,638,397 565,067 191,203,464
66 UPA Annual Report 2013 q summary statement of cash flows for the year ended 30 june 2013
2013 2012 $ $ Cash flows from operating activities Receipts from customers and government 65,937,825 62,545,905 Payments to suppliers and employees (58,134,055) (54,331,215) Dividends received 148,086 123,944 Donations and bequests received 69,083 596,882 Government capital grants received – 167,793 Interest received 6,232,582 6,778,947 Other receipts 163,767 343,282 Interest paid (154,635) (226,393) Net GST refunded/(paid) 1,624,258 1,438,593 Net cash flows from operating activities 15,886,911 17,437,738 Cash flows from investing activities Purchase of property, plant and equipment (15,016,454) (8,842,714) Proceeds from sale of property, plant and equipment 296,233 368,034 Purchase of available-for-sale financial assets – (95,833) Proceeds from sale of available-for-sale financial assets 53,444 7,076 Purchase of intangible assets – bed licences – (945,000) Net cash flows from investing activities (14,666,777) (9,508,437) Cash flows from financing activities Proceeds from resident contributions and accommodation bonds 29,810,466 34,681,726 Repayment of resident contributions and accommodation bonds (23,764,618) (23,919,015) Repayment of borrowings (8,441) (51,847) Net cash flows from financing activities 6,037,407 10,710,864 Net increase in cash and cash equivalents 7,257,541 18,640,165 Cash and cash equivalents at the beginning of the financial year 115,277,343 96,637,178 Cash and cash equivalents at the end of the financial year 122,534,884 115,277,343
UPA Annual Report 2013 67 q notes to the summary financial statements for the year ended 30 june 2013
Note 3 – Revenue
2013 2012 $ $ Residential aged care services Government subsidies and recurrent grants 34,847,053 33,299,419 Resident fees and charges 12,749,996 11,811,036 Other revenue 208,682 253,695 Retentions from accommodation bonds 1,023,144 1,048,606 Accommodation bond periodic payments 348,379 167,240 Capital grants – 127,793 49,177,254 46,707,789 Retirement villages Resident fees and charges 3,650,019 3,439,934 Other revenue 152,568 147,739 Retentions from resident loans 2,985,730 2,766,480 6,788,317 6,354,153 Community care Government subsidies and recurrent grants 11,466,177 10,999,504 Client fees and charges 571,690 531,634 Other revenue 150,262 131,663 Government subsidies – capital and non-recurrent – 40,000 12,188,129 11,702,801 Other services Dividends 220,827 195,880 Donations and bequests 63,744 577,532 Interest income – third parties 6,200,166 6,619,268 Fundraising income 15,423 28,839 Other revenue 542,764 756,408 Sales of merchandise 449,165 334,007 7,492,089 8,511,934 Total revenue 75,645,789 73,276,677 Other income Net gain on the disposal of property, plant and equipment 7,805 72,932 Net gain on sale of available-for-sale financial assets – 457 Reversal of impairment loss from prior periods 145,165 – Total other income 152,970 73,389 Total revenue and other income 75,798,759 73,350,066
68 UPA Annual Report 2013 Note 4 – Residential aged care segment The following information is provided in compliance with Part 10, Division 4 of the Residential Care Subsidy Principles 1997 which deems residential aged care to be a reporting segment for the purposes of AASB 8: Operating Segments.
Income Statement Balance Sheet 2013 2012 2013 2012 $ $ $ $ Revenue Assets Operating revenue Current assets Government subsidies 34,847,050 33,167,514 Cash 54,684,400 53,938,821 Resident charges 12,701,851 11,625,899 Liquid assets (non cash) 179,980 151,719 Bond retentions 1,369,959 1,373,583 Trade receivables 3,497,001 3,654,648 Interest 635,180 644,166 Inventory – – Trust distributions – – Other 1,796,075 979,965 Donations and contributions 24,364 75,004 Total current assets 60,157,456 58,725,153 Other operating revenue 242,243 360,350 Non-current assets Total operating revenue 49,820,647 47,246,516 380,651 76,924 Non-operating revenue Loans Capital grants – 127,793 Property, plant & equipment 87,812,664 83,558,869 Profit on sale of assets – – Investments 501,645 411,412 Revaluation increase – – Intangibles 16,897,500 16,897,500 Insurance claims – 4,834 Other 108,029 155,136 Other non-operating revenue 28,761 20,587 Total non-current assets 105,700,489 101,099,841 Total non-operating revenue 28,761 153,214 Total assets 165,857,945 159,824,994 Total revenue 49,849,408 47,399,730 Liabilities Expenses Current liabilities Wages – care 18,504,844 15,676,316 Short term borrowings – – Wages – administration 736,660 526,411 Trade payables 3,758,849 3,139,518 Wages – other 3,289,575 4,195,923 Employee provisions 2,167,959 1,886,040 Management fees 2,315,793 1,861,621 Accommodation bonds 32,487,959 37,005,551 Depreciation & amortisation 3,662,559 3,737,022 Other 170,862 1,328,888 Interest 206,199 179,263 Total current liabilities 38,585,629 43,359,997 Bad debts 9,264 2,514 Non-current liabilities Donations/fund raising 41,599 19,418 Fees & charges – 631 Long term borrowings 5,800,000 384,621 Gas & power 1,392,158 1,095,247 Employee provisions 563,370 459,700 Insurance 241,632 212,981 Accommodation bonds 27,883,207 22,868,679 IT & communications 104,999 75,671 Other 850,000 950,000 Motor vehicle expenses 89,034 77,391 Total non-current liabilities 35,096,577 24,663,000 Rents & rates 238,408 196,406 Total liabilities 73,682,206 68,022,997 Repairs & maintenance 1,305,341 1,237,218 Net segment assets 92,175,739 91,801,997 Wages “on costs” 4,782,646 4,419,160 Other expenses 7,813,090 6,957,471 Total expenses 44,733,801 40,470,664 Net segment profit 5,115,607 6,929,066
UPA Annual Report 2013 69 notes to the summary financial statements continued
Note 5 – District segments
Hunter Far North Coast Mid North Coast Orange Molong Dubbo Yeoval Riverina Murray River Sydney North Sydney South Sydney West Corporate Inter-District Elim. Total 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
Revenue Resident & client fees and charges 1,573,333 1,493,012 1,409,522 1,367,932 591,185 528,168 1,412,230 1,309,771 551,202 540,524 1,165,538 1,077,536 330,156 318,441 328,639 319,270 3,087,298 2,604,585 2,836,065 2,745,221 1,039,140 978,132 2,647,397 2,500,012 – – – – 16,971,705 15,782,604 Government subsidies and grants 3,565,500 3,748,308 11,164,922 10,796,013 1,515,368 1,602,108 3,083,612 3,039,313 1,370,279 1,383,591 2,659,368 2,520,568 1,367,225 1,542,869 – – 7,254,561 6,002,167 3,650,735 3,501,965 2,158,201 2,072,265 8,523,459 8,242,549 – 15,000 – – 46,313,230 44,466,716 Interest income 929,236 1,008,576 1,138,170 1,218,827 168,027 177,987 588,824 636,579 229,290 236,169 422,610 408,324 104,016 114,383 65,519 80,546 387,934 369,818 1,121,304 1,256,430 145,410 179,946 908,943 896,044 65,533 78,570 (74,650) (42,931) 6,200,166 6,619,268 Fundraising income 922 963 – – – 27,713 1,452 186,493 2,731 45,940 5,527 88,875 918 6,926 – – 1,963 3,626 – 610 – – 1,910 1,700 – –– – 15,423 362,846 Net gains on sale of non–current assets – – 6,269 46,791 – – – 13,735 – – – – – – – – 1,126 – – – – – – 9,971 410 2,435 – – 7,805 72,932 Other income 470,063 447,441 615,815 508,937 144,159 124,643 991,014 760,509 208,907 179,643 560,768 463,792 62,608 68,924 243,721 233,042 855,465 819,289 1,954,089 1,765,056 261,972 283,515 381,116 770,065 1,614,064 1,388,960 (2,073,331) (1,768,116) 6,290,430 6,045,700 Total revenue 6,539,054 6,698,300 14,334,698 13,938,500 2,418,739 2,460,619 6,077,132 5,946,400 2,362,409 2,385,867 4,813,811 4,559,095 1,864,923 2,051,543 637,879 632,858 11,588,347 9,799,485 9,562,193 9,269,282 3,604,723 3,513,858 12,462,825 12,420,341 1,680,007 1,484,965 (2,147,981) (1,811,047) 75,798,759 73,350,066
Expenses Employee expenses (3,384,056) (2,903,645) (6,986,434) (6,608,749) (1,272,059) (1,230,527) (2,999,410) (2,875,761) (1,026,053) (1,016,526) (2,648,667) (2,424,979) (909,922) (943,649) (66,519) (58,909) (6,524,293) (5,197,486) (4,384,211) (4,123,896) (1,938,444) (1,782,802) (6,286,154) (5,972,569) (937,300) (693,002) – – (39,363,522) (35,832,500) Depreciation and amortisation (657,737) (654,323) (578,003) (570,774) (167,122) (181,074) (610,633) (608,779) (236,412) (222,251) (510,712) (493,019) (45,541) (38,676) (230,039) (235,014) (1,341,249) (1,146,440) (1,446,443) (1,458,694) (546,368) (540,076) (1,103,153) (1,095,442) (77,635) (68,966) – – (7,551,047) (7,313,528) Interest expense (1,735) (7,923) (10,087) (9,271) (2,222) (2,856) (12,195) (22,522) (548) (264) (7,875) (8,273) (31,351) (47,315) (4,128) (2,726) (78,529) (7,091) (73,108) (82,731) (256) (15,403) (7,252) (18,755) – – 74,650 42,931 (154,636) (182,199) Other expenses (1,668,380) (1,422,798) (4,600,587) (4,325,218) (622,361) (537,415) (1,266,066) (1,116,100) (706,660) (701,718) (1,089,744) (980,941) (487,556) (525,101) (268,789) (392,848) (2,796,689) (3,031,352) (2,106,150) (2,082,572) (1,032,224) (1,010,554) (2,778,674) (2,442,399) (422,699) (479,002) 2,073,331 1,768,116 (17,773,248) (17,279,902) Total expenses (5,711,908) (4,988,689) (12,175,111) (11,514,012) (2,063,764) (1,951,872) (4,888,304) (4,623,162) (1,969,673) (1,940,759) (4,256,998) (3,907,212) (1,474,370) (1,554,741) (569,475) (689,497) (10,740,760) (9,382,369) (8,009,912) (7,747,893) (3,517,292) (3,348,835) (10,175,233) (9,529,165) (1,437,634) (1,240,970) 2,147,981 1,811,047 (64,842,453) (60,608,129) Segment result after income tax 827,146 1,709,611 2,159,587 2,424,488 354,975 508,747 1,188,828 1,323,238 392,736 445,108 556,813 651,883 390,553 496,802 68,404 (56,639) 847,587 417,116 1,552,281 1,521,389 87,431 165,023 2,287,592 2,891,176 242,373 243,995 – – 10,956,306 12,741,937
Segment assets Current assets 19,305,230 18,677,487 23,509,248 21,607,230 3,618,644 3,614,320 11,722,045 11,069,370 4,908,991 4,481,422 8,602,796 8,754,676 2,660,879 2,109,237 1,394,207 1,575,806 12,532,152 8,599,601 22,353,154 21,357,195 3,713,595 3,816,111 17,244,838 17,306,896 1,424,164 1,316,789 (42,380) (39,867) 132,947,563124,246,273 Non-current assets 16,870,311 15,543,424 24,696,435 23,822,606 4,435,856 4,116,899 17,515,328 16,074,553 5,593,862 5,753,816 15,905,242 14,414,348 1,296,999 1,296,912 6,910,273 6,727,817 36,339,230 31,590,368 43,243,595 43,008,449 21,592,431 21,786,934 32,339,950 29,529,247 1,906,883 1,893,209 (6,650,000) (1,450,000) 221,996,395214,108,582 Total segment assets 36,175,541 34,220,911 48,205,683 45,429,836 8,054,500 7,731,219 29,237,373 27,143,923 10,502,853 10,235,238 24,508,038 23,169,024 3,957,878 3,406,149 8,304,480 8,303,623 48,871,382 40,189,969 65,596,749 64,365,644 25,306,026 25,603,045 49,584,788 46,836,143 3,331,047 3,209,998 (6,692,380) (1,489,867) 354,943,958338,354,855
Segment liabilities Current liabilities 17,634,557 16,584,822 6,259,980 5,710,543 1,136,076 1,167,507 12,025,298 11,136,607 3,740,199 3,896,804 12,647,981 11,878,636 1,000,327 755,269 5,537,709 5,614,447 24,031,148 21,588,967 49,282,094 49,818,582 11,874,667 12,270,845 17,383,354 17,016,302 403,045 569,706 (42,380) (39,867) 162,914,055157,969,170 Non-current liabilities 43,093 40,516 140,179 120,832 27,029 27,292 57,380 44,342 20,426 17,202 62,894 50,038 893,315 977,197 706 581 5,898,005 593,525 93,295 71,942 30,644 27,485 184,899 149,898 24,574 26,168 (6,650,000) (1,450,000) 826,439 697,018 Total segment liabilities 17,677,650 16,625,338 6,400,159 5,831,375 1,163,105 1,194,799 12,082,678 11,180,949 3,760,625 3,914,006 12,710,875 11,928,674 1,893,642 1,732,466 5,538,415 5,615,028 29,929,153 22,182,492 49,375,389 49,890,524 11,905,311 12,298,330 17,568,253 17,166,200 427,619 595,874 (6,692,380) (1,489,867) 163,740,494158,666,188 Net assets 18,497,891 17,595,573 41,805,524 39,598,461 6,891,395 6,536,420 17,154,695 15,962,974 6,742,228 6,321,232 11,797,163 11,240,350 2,064,236 1,673,683 2,766,065 2,688,595 18,942,229 18,007,477 16,221,360 14,475,120 13,400,715 13,304,715 32,016,535 29,669,943 2,903,428 2,614,124 – –191,203,464179,688,667 Capital expenditure 429,809 334,566 394,855 357,329 486,425 86,436 1,748,515 187,490 98,197 62,122 1,520,940 949,393 45,628 142,989 405,792 161,046 6,022,425 5,132,488 348,398 213,335 411,482 428,641 2,854,857 682,164 249,132 115,322 – – 15,016,455 8,853,321
Cash flow information Cash as at 1 July 17,307,802 15,913,113 20,592,056 17,619,103 3,558,458 2,672,610 10,324,592 8,732,668 3,961,645 3,643,202 7,844,656 4,642,469 1,954,415 1,861,627 1,555,016 1,332,344 7,079,925 7,708,098 19,458,290 17,717,504 3,335,919 2,378,853 17,007,916 11,595,731 1,296,653 819,856 – – 115,277,34396,637,178 Net cash flow from: – Operating activities 1,275,716 1,979,690 3,241,325 2,907,040 562,129 683,424 1,396,275 1,671,386 744,150 150,626 778,490 1,150,265 520,955 367,201 27,367 57,932 1,980,248 1,434,240 1,735,063 2,062,426 433,222 531,231 3,085,720 3,870,658 106,251 571,619 – – 15,886,911 17,437,738 Investing activities (1,911,809) (317,132) (1,382,854) (214,988) (486,425) (86,436) (2,048,516) (163,240) (48,197) (68,334) (2,002,440) (937,389) (145,627) (207,288) (405,792) (531,124) (701,820) (5,577,488) (1,294,954) (252,092) (346,482) (404,641) (3,854,857) (653,463) (37,004) (94,822) – – (14,666,777) (9,508,437) Financing activities 1,379,589 (267,869) (628,831) 280,901 (236,741) 288,860 1,240,800 83,778 22,478 236,151 1,383,116 2,989,311 114,726 (67,125) 188,232 695,864 2,264,657 3,515,075 544,263 (69,548) (217,695) 830,476 (17,187) 2,194,990 – – – – 6,037,407 10,710,864 Net cash increase (decrease) 743,496 1,394,689 1,229,640 2,972,953 (161,037) 885,848 588,559 1,591,924 718,431 318,443 159,166 3,202,187 490,054 92,788 (190,193) 222,672 3,543,085 (628,173) 984,372 1,740,786 (130,955) 957,066 (786,324) 5,412,185 69,247 476,797 – – 7,257,541 18,640,165 Cash as at 30 June 18,051,298 17,307,802 21,821,696 20,592,056 3,397,421 3,558,458 10,913,151 10,324,592 4,680,076 3,961,645 8,003,822 7,844,656 2,444,469 1,954,415 1,364,823 1,555,016 10,623,010 7,079,925 20,442,662 19,458,290 3,204,964 3,335,919 16,221,592 17,007,916 1,365,900 1,296,653 – – 122,534,884115,277,343
70 UPA Annual Report 2013 Note 5 – District segments
Hunter Far North Coast Mid North Coast Orange Molong Dubbo Yeoval Riverina Murray River Sydney North Sydney South Sydney West Corporate Inter-District Elim. Total 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 2013 2012 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $
Revenue Resident & client fees and charges 1,573,333 1,493,012 1,409,522 1,367,932 591,185 528,168 1,412,230 1,309,771 551,202 540,524 1,165,538 1,077,536 330,156 318,441 328,639 319,270 3,087,298 2,604,585 2,836,065 2,745,221 1,039,140 978,132 2,647,397 2,500,012 – – – – 16,971,705 15,782,604 Government subsidies and grants 3,565,500 3,748,308 11,164,922 10,796,013 1,515,368 1,602,108 3,083,612 3,039,313 1,370,279 1,383,591 2,659,368 2,520,568 1,367,225 1,542,869 – – 7,254,561 6,002,167 3,650,735 3,501,965 2,158,201 2,072,265 8,523,459 8,242,549 – 15,000 – – 46,313,230 44,466,716 Interest income 929,236 1,008,576 1,138,170 1,218,827 168,027 177,987 588,824 636,579 229,290 236,169 422,610 408,324 104,016 114,383 65,519 80,546 387,934 369,818 1,121,304 1,256,430 145,410 179,946 908,943 896,044 65,533 78,570 (74,650) (42,931) 6,200,166 6,619,268 Fundraising income 922 963 – – – 27,713 1,452 186,493 2,731 45,940 5,527 88,875 918 6,926 – – 1,963 3,626 – 610 – – 1,910 1,700 – –– – 15,423 362,846 Net gains on sale of non–current assets – – 6,269 46,791 – – – 13,735 – – – – – – – – 1,126 – – – – – – 9,971 410 2,435 – – 7,805 72,932 Other income 470,063 447,441 615,815 508,937 144,159 124,643 991,014 760,509 208,907 179,643 560,768 463,792 62,608 68,924 243,721 233,042 855,465 819,289 1,954,089 1,765,056 261,972 283,515 381,116 770,065 1,614,064 1,388,960 (2,073,331) (1,768,116) 6,290,430 6,045,700 Total revenue 6,539,054 6,698,300 14,334,698 13,938,500 2,418,739 2,460,619 6,077,132 5,946,400 2,362,409 2,385,867 4,813,811 4,559,095 1,864,923 2,051,543 637,879 632,858 11,588,347 9,799,485 9,562,193 9,269,282 3,604,723 3,513,858 12,462,825 12,420,341 1,680,007 1,484,965 (2,147,981) (1,811,047) 75,798,759 73,350,066
Expenses Employee expenses (3,384,056) (2,903,645) (6,986,434) (6,608,749) (1,272,059) (1,230,527) (2,999,410) (2,875,761) (1,026,053) (1,016,526) (2,648,667) (2,424,979) (909,922) (943,649) (66,519) (58,909) (6,524,293) (5,197,486) (4,384,211) (4,123,896) (1,938,444) (1,782,802) (6,286,154) (5,972,569) (937,300) (693,002) – – (39,363,522) (35,832,500) Depreciation and amortisation (657,737) (654,323) (578,003) (570,774) (167,122) (181,074) (610,633) (608,779) (236,412) (222,251) (510,712) (493,019) (45,541) (38,676) (230,039) (235,014) (1,341,249) (1,146,440) (1,446,443) (1,458,694) (546,368) (540,076) (1,103,153) (1,095,442) (77,635) (68,966) – – (7,551,047) (7,313,528) Interest expense (1,735) (7,923) (10,087) (9,271) (2,222) (2,856) (12,195) (22,522) (548) (264) (7,875) (8,273) (31,351) (47,315) (4,128) (2,726) (78,529) (7,091) (73,108) (82,731) (256) (15,403) (7,252) (18,755) – – 74,650 42,931 (154,636) (182,199) Other expenses (1,668,380) (1,422,798) (4,600,587) (4,325,218) (622,361) (537,415) (1,266,066) (1,116,100) (706,660) (701,718) (1,089,744) (980,941) (487,556) (525,101) (268,789) (392,848) (2,796,689) (3,031,352) (2,106,150) (2,082,572) (1,032,224) (1,010,554) (2,778,674) (2,442,399) (422,699) (479,002) 2,073,331 1,768,116 (17,773,248) (17,279,902) Total expenses (5,711,908) (4,988,689) (12,175,111) (11,514,012) (2,063,764) (1,951,872) (4,888,304) (4,623,162) (1,969,673) (1,940,759) (4,256,998) (3,907,212) (1,474,370) (1,554,741) (569,475) (689,497) (10,740,760) (9,382,369) (8,009,912) (7,747,893) (3,517,292) (3,348,835) (10,175,233) (9,529,165) (1,437,634) (1,240,970) 2,147,981 1,811,047 (64,842,453) (60,608,129) Segment result after income tax 827,146 1,709,611 2,159,587 2,424,488 354,975 508,747 1,188,828 1,323,238 392,736 445,108 556,813 651,883 390,553 496,802 68,404 (56,639) 847,587 417,116 1,552,281 1,521,389 87,431 165,023 2,287,592 2,891,176 242,373 243,995 – – 10,956,306 12,741,937
Segment assets Current assets 19,305,230 18,677,487 23,509,248 21,607,230 3,618,644 3,614,320 11,722,045 11,069,370 4,908,991 4,481,422 8,602,796 8,754,676 2,660,879 2,109,237 1,394,207 1,575,806 12,532,152 8,599,601 22,353,154 21,357,195 3,713,595 3,816,111 17,244,838 17,306,896 1,424,164 1,316,789 (42,380) (39,867) 132,947,563124,246,273 Non-current assets 16,870,311 15,543,424 24,696,435 23,822,606 4,435,856 4,116,899 17,515,328 16,074,553 5,593,862 5,753,816 15,905,242 14,414,348 1,296,999 1,296,912 6,910,273 6,727,817 36,339,230 31,590,368 43,243,595 43,008,449 21,592,431 21,786,934 32,339,950 29,529,247 1,906,883 1,893,209 (6,650,000) (1,450,000) 221,996,395214,108,582 Total segment assets 36,175,541 34,220,911 48,205,683 45,429,836 8,054,500 7,731,219 29,237,373 27,143,923 10,502,853 10,235,238 24,508,038 23,169,024 3,957,878 3,406,149 8,304,480 8,303,623 48,871,382 40,189,969 65,596,749 64,365,644 25,306,026 25,603,045 49,584,788 46,836,143 3,331,047 3,209,998 (6,692,380) (1,489,867) 354,943,958338,354,855
Segment liabilities Current liabilities 17,634,557 16,584,822 6,259,980 5,710,543 1,136,076 1,167,507 12,025,298 11,136,607 3,740,199 3,896,804 12,647,981 11,878,636 1,000,327 755,269 5,537,709 5,614,447 24,031,148 21,588,967 49,282,094 49,818,582 11,874,667 12,270,845 17,383,354 17,016,302 403,045 569,706 (42,380) (39,867) 162,914,055157,969,170 Non-current liabilities 43,093 40,516 140,179 120,832 27,029 27,292 57,380 44,342 20,426 17,202 62,894 50,038 893,315 977,197 706 581 5,898,005 593,525 93,295 71,942 30,644 27,485 184,899 149,898 24,574 26,168 (6,650,000) (1,450,000) 826,439 697,018 Total segment liabilities 17,677,650 16,625,338 6,400,159 5,831,375 1,163,105 1,194,799 12,082,678 11,180,949 3,760,625 3,914,006 12,710,875 11,928,674 1,893,642 1,732,466 5,538,415 5,615,028 29,929,153 22,182,492 49,375,389 49,890,524 11,905,311 12,298,330 17,568,253 17,166,200 427,619 595,874 (6,692,380) (1,489,867) 163,740,494158,666,188 Net assets 18,497,891 17,595,573 41,805,524 39,598,461 6,891,395 6,536,420 17,154,695 15,962,974 6,742,228 6,321,232 11,797,163 11,240,350 2,064,236 1,673,683 2,766,065 2,688,595 18,942,229 18,007,477 16,221,360 14,475,120 13,400,715 13,304,715 32,016,535 29,669,943 2,903,428 2,614,124 – –191,203,464179,688,667 Capital expenditure 429,809 334,566 394,855 357,329 486,425 86,436 1,748,515 187,490 98,197 62,122 1,520,940 949,393 45,628 142,989 405,792 161,046 6,022,425 5,132,488 348,398 213,335 411,482 428,641 2,854,857 682,164 249,132 115,322 – – 15,016,455 8,853,321
Cash flow information Cash as at 1 July 17,307,802 15,913,113 20,592,056 17,619,103 3,558,458 2,672,610 10,324,592 8,732,668 3,961,645 3,643,202 7,844,656 4,642,469 1,954,415 1,861,627 1,555,016 1,332,344 7,079,925 7,708,098 19,458,290 17,717,504 3,335,919 2,378,853 17,007,916 11,595,731 1,296,653 819,856 – – 115,277,34396,637,178 Net cash flow from: – Operating activities 1,275,716 1,979,690 3,241,325 2,907,040 562,129 683,424 1,396,275 1,671,386 744,150 150,626 778,490 1,150,265 520,955 367,201 27,367 57,932 1,980,248 1,434,240 1,735,063 2,062,426 433,222 531,231 3,085,720 3,870,658 106,251 571,619 – – 15,886,911 17,437,738 Investing activities (1,911,809) (317,132) (1,382,854) (214,988) (486,425) (86,436) (2,048,516) (163,240) (48,197) (68,334) (2,002,440) (937,389) (145,627) (207,288) (405,792) (531,124) (701,820) (5,577,488) (1,294,954) (252,092) (346,482) (404,641) (3,854,857) (653,463) (37,004) (94,822) – – (14,666,777) (9,508,437) Financing activities 1,379,589 (267,869) (628,831) 280,901 (236,741) 288,860 1,240,800 83,778 22,478 236,151 1,383,116 2,989,311 114,726 (67,125) 188,232 695,864 2,264,657 3,515,075 544,263 (69,548) (217,695) 830,476 (17,187) 2,194,990 – – – – 6,037,407 10,710,864 Net cash increase (decrease) 743,496 1,394,689 1,229,640 2,972,953 (161,037) 885,848 588,559 1,591,924 718,431 318,443 159,166 3,202,187 490,054 92,788 (190,193) 222,672 3,543,085 (628,173) 984,372 1,740,786 (130,955) 957,066 (786,324) 5,412,185 69,247 476,797 – – 7,257,541 18,640,165 Cash as at 30 June 18,051,298 17,307,802 21,821,696 20,592,056 3,397,421 3,558,458 10,913,151 10,324,592 4,680,076 3,961,645 8,003,822 7,844,656 2,444,469 1,954,415 1,364,823 1,555,016 10,623,010 7,079,925 20,442,662 19,458,290 3,204,964 3,335,919 16,221,592 17,007,916 1,365,900 1,296,653 – – 122,534,884115,277,343
UPA Annual Report 2013 71 UNITED PROTESTANT ASSOCIATION OF N.S.W. LIMITED ABN 71 050 057 620 SUMMARY FINANCIAL STATEMENTS – 30 JUNE 2013
INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF UNITED PROTESTANT ASSOCIATION OF N.S.W. LIMITED
Report on the Summary Financial Statements The accompanying summary financial statements, which comprises the summary statement of financial position as at 30 June 2013, the summary statement of profit or loss and other comprehensive income, summary statement of changes in equity and summary statement of cash flows for the year then ended, related notes and management’s review of financial information statement, are derived from the audited financial report of United Protestant Association of N.S.W. Limited for the year ended 30 June 2013. We expressed an unmodified audit opinion on that financial report in our report dated 21 September 2013.
The summary financial statements do not contain all the disclosures required by the Corporations Act 2001. Reading the summary financial statements, therefore, is not a substitute for reading the audited financial report of United Protestant Association of N.S.W. Limited. Management’s Responsibility for the Summary Financial Statements Management is responsible for the preparation of a summary of the audited financial report on the basis described in Note 1. Auditor’s Responsibility Our responsibility is to express an opinion on the summary financial statements based on our procedures, which were conducted in accordance with Auditing Standard ASA 810 Engagements to Report on Summary Financial Statements. Opinion In our opinion, the summary financial statements derived from the audited financial report of United Protestant Association of N.S.W. Limited for the year ended 30 June 2013 are consistent, in all material respects, with that audited financial report, on the basis described in Note 1.
StewartBrown Chartered Accountants
S.J. Hutcheon Partner
21 September 2013
72 UPA Annual Report 2013 q upa directory Of Services & Programs
North Coast – FNC & Mid North Coast Lillimur Op Shop MNC Rathgar Lodge / DVAHC Opportunity Shop Administration Office Hostel (32 beds) 122 Brisbane St Dubbo PO Box 10 Alstonville DVA Home Care (16 places) (02) 6884 9210 (02) 6628 5559 30 Lynhaven Cres Ulmarra Oxley Village (02) 6644 5475 Self Care (24 units) Far North Coast Rathgar Self Care 331 Macquarie St Dubbo Greenhills Lodge / CACP Self Care (4 units) (02) 6884 4604 Hostel (44 beds) 30 Lynhaven Cres Ulmarra 437 Tweed Valley Way (02) 6644 5475 Yeoval Sth Murwillumbah Administration Office (02) 6672 3435 Mid North Coast 315 Macquarie St Dubbo Carer Respite (1973 clients) Richmond Lodge / DVAHC (02) 6884 4604 Carelink (16351 clients) Hostel (30 beds) 2/9 River St Macksville Yeoval Aged Care / CACP DVA Home Care (8 places) (02) 6568 4164 Hostel (28 beds) 67 Barker St Casino Community Care (12 places) (02) 6662 1937 Ulmarra Country Craft 3–7 Lord St Yeoval Opportunity Shop Richmond Self Care (02) 6846 4100 5 Coldstream St Ulmarra Self Care (13 units) (02) 6628 5559 67 Barker St Casino Hunter (02) 6662 1937 Administration Office Dubbo 100 Lake Rd Wallsend Tweed Heads CACP / DVAHC Administration Office (02) 4951 3700 Community Care (140 places) 315 Macquarie St Dubbo DVA Home Care (270 places) (02) 6884 4604 Hunter CACP PO Box 6671 Tweed Heads Sth Community Care (14 places) Bracken House / CACP / DVAHC (07) 5524 8303 100 Lake Rd Wallsend Hostel (52 beds) (02) 4951 3700 Far North Coast Community Care (37 places) Carer Respite (2160) DVA Home Care (4 places) Ellimatta Carelink (14339) 315 Macquarie St Dubbo Self Care (17 units) Shop 34 Alstonville Plaza (02) 6884 4604 Porter Ave East Maitland Alstonville (02) 4951 3700 Lillimur Cottages (02) 6628 6911 Self Care (14 cottages) Sarina Court Youth Care 315 Macquarie St Dubbo Self Care (12 units) Child & Adolescent Care (02) 6884 4604 12 Sarina St Maryland (43 placements) (02) 4951 3700 PO Box 10 Alstonville (02) 6628 5559
UPA Annual Report 2013 73 upa directory continued
Woodlands Grove Buena Vista Op Shop Thomas & Rosetta Agst Self Care (24 units) Opportunity Shop Nursing Home (29 beds) 100 Lake Rd Wallsend 197–199 Peisley St Orange Special Care Hostel (32 beds) (02) 4951 3700 (02) 6361 7884 1634 Pacific Hwy Wahroonga (02) 9489 5423 Woodlands Lodge Molong Hostel (72 beds) Sydney North CACP Molong Lodge 100 Lake Rd Wallsend Community Care (48 places) Self Care (22 units) (02) 4951 3700 1634 Pacific Hwy Wahroonga Bells Lane Molong (02) 9489 5423 Woodlands Place (02) 6362 7820 Self Care (30 units) Prunus Lodge / CACP Sydney West 100 Lake Rd Wallsend Hostel (28 beds) Administration Office (02) 4951 3700 Community Care (8 places) PO Box 17 Pendle Hill Bells Lane Molong (02) 8197 9303 Central West – (02) 6366 8097 Orange & Molong Heiden Park Lodge Administration Office Hostel (85 beds) Sydney North PO Box 8090 East Orange 16 Matthews St Carramar Administration Office (02) 6362 7820 (02) 8197 9325 PO Box 273 Wahroonga (02) 9487 1337 Melrose Lodge Orange Hostel (65 beds) Ascott Gardens / CACP Redleaf 157 Bungaree Rd Pendle Hill Hostel (62 beds) Serviced Apartments (53 apartments) (02) 8197 9300 Community Care (27 places) 1630 Pacific Hwy Wahroonga 83 Spring St Orange (02) 9489 7836 Melrose Village (02) 6362 2201 Self Care (42 units) RJ Martin & Northcott 157 Bungaree Rd Pendle Hill Kooronga Lodge Self Care (8 units) (02) 8197 9300 Self Care (10 units) 1614 Pacific Hwy Wahroonga 35–39 Kooronga Ave Orange (02) 9487 1337 Sydney West CACP (02) 6362 7820 Community Care (82 places) Rosetta Park 157 Bungaree Rd Pendle Hill Sunset Vista Village Self Care (36 units) (02) 8197 9306 Self Care (13 units) 1634 Pacific Hwy Wahroonga 64 Nile St Orange (02) 9489 7836 (02) 6362 7820 St Erme’s Court Astill Court Self Care (24 units) Self Care (36 units) 5–7 Isis St Wahroonga 102–110 Autumn St Orange (02) 9487 1337 (02) 6362 7820
74 UPA Annual Report 2013 Sydney South Murray River The Elms Self Care Administration Office Administration Office Self Care (6 units) 45 English St Kogarah PO Box 123 Lavington Balfour St Culcairn (02) 9588 1522 (02) 6025 1776 (02) 6025 1776 Frank & Jess Kennett / CACP Amaroo Day Club Murray CACP Hostel (24 beds) Dementia Day Club Community Care (20 places) Community Care (10 places) 342 Wagga Rd Lavington 342 Wagga Rd Lavington 103–107 The Drive Stanwell Park (02) 6025 1776 (02) 6025 1776 (02) 4294 1275 Murray Vale Shalem Hostel Oolong Hillcrest Village Hostel (59 beds) Hostel (21 beds) Self Care (24 units) 342 Wagga Rd Lavington 91–97 Sturt St Howlong Railway Crescent Stanwell Park (02) 6025 4889 (02) 6026 6803 (02) 4294 1336 Murray Vale Self Care Holbrook Village The Laurels Self Care (52 units) Hostel (21 beds) Hostel (27 beds) Moore St Lavington 45-47 Bowler St Holbrook 45 English St Kogarah (02) 6025 1776 (02) 6036 2817 (02) 9588 4312 Myoora Hostel / CACP Jindera Aged Care Services Hostel (20 beds) Hostel (21 beds) Riverina Community Care (5 places) 80 Creek St Jindera Administration Office Cnr Bartsch & Keighran Sts Henty (02) 6026 3799 PO Box 5630 Wagga Wagga (02) 6929 3200 (02) 6921 3219 Gumleigh Gardens Hostel Myoora Self Care Hostel (27 beds) Gumleigh Gardens Self Care (13 units) 29–35 Shaw St Wagga Wagga Self Care (51 units) Allen St Henty (02) 6931 0409 Albury St Wagga Wagga (02) 6025 1776 (02) 6921 3219 Park Hall Village Knightleigh Cottages Self Care (59 units) Self Care (7 units) Park Hall Village Place Wodonga John Street The Rock (02) 6025 1776 (02) 6921 3219 W T Wilson Homes Self Care (8 units) North St West Wyalong (02) 6921 3219
UPA Annual Report 2013 75 q abbreviations
44/44 The Government has established a quality system that has 44 quality outcomes that must be met.
ACAR Aged Care Approval Round
ACFI Aged Care Funding Instrument
CACP Community Aged Care Program
CCP Community Care Program
CDC Consumer Directed Care Packages
CIT Continuous Improvement Tool
DVA Department of Veterans Affairs
EACH Extended Aged Care at Home
FNC Far North Coast
HACC Home and Community Care
HACCP Hazard and Critical Control Point (Food Safety System)
IT Information Technology
MNC Mid North Coast
QPS Quality Performance Systems
WHS Work Health and Safety
76 UPA Annual Report 2013
United Protestant Association of nsw Limited Annual Report 2013
HEAD OFFICE (Registered Office) 1614 Pacific Highway Wahroonga NSW 2076 PO Box 273 Wahroonga NSW 2076 Phone: 02 9487 1338 Fax: 02 9487 7362 Email: [email protected] ABN 71 050 057 620
Cover image: Bob Scoins and Porter, Yeoval Aged Care Services